Job Description

Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts.

Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:

• Secure an easy buying process from home to home, and
• Understand and match customers’ needs and expectations now and in the future.
• Act as a highly efficient, and staffed, sales mechanism.
• Show home furnishing solutions full of inspiring home furnishing ideas.
• Serve as a well-qualified home furnishing specialist.
• Provide a day out for the whole family.

Skills

Qualifications

• Face-to-face customer service experience
• Assertive and able to remain calm and controlled when faced with emotional customers during stressful situations
• Demonstrates a polite and friendly manner
• Experience of managing conflict and achieving a win-win outcome
• Enthusiastic about work and working with others in a team
• A flexible approach/open to change
• Ability to use and take personal initiative
• Ability to make decisions
• Good attention to detail Experience of working in a fast-paced environment
• Interest in home furnishing
• Computer literate
• Ability to communicate confidently and clearly in the local language(s) and English.