وظائف اخصائي العمليات في الأردن

<p>Define and lead the company’s R&D and Engineering strategy in alignment with business and product goals. Lead, mentor, and develop engineering teams, including Engineering Managers, Team Leads, and Senior Engineers. Own the technical roadmap and ensure effective execution across multiple engineering initiatives. Oversee the design, development, and continuous improvement of scalable SaaS platforms, products, and services. Drive technical architecture decisions, modernization initiatives, scalability, performance, and reliability. Lead the evaluation and adoption of AI, Generative AI, automation, and emerging technologies that can improve products and engineering processes. Work closely with Product and business stakeholders to translate business requirements into scalable technical solutions. Establish engineering standards, development best practices, code quality, testing, release processes, and technical governance. Oversee complex integrations, APIs, cloud services, and distributed systems. Support technology planning, resource allocation, hiring, team structure, and succession planning. Identify technical risks and lead initiatives related to system reliability, security, scalability, and operational excellence. Manage and communicate engineering KPIs, OKRs, progress, risks, and priorities to executive leadership. Evaluate technology vendors, platforms, tools, and external solutions when required. Promote a culture of ownership, collaboration, innovation, continuous improvement, and high-quality delivery. Stay up to date with emerging technologies and identify opportunities to use them to create business and product value.</p><p><strong>Desired Candidate Profile</strong></p><p>ualifications: 10+ years of experience in software engineering, technology, R&D, or a related technical field. 5+ years of experience in engineering, technology, or R&D leadership roles, managing teams and technical initiatives. Proven experience leading engineering teams and working with senior engineers, team leads, and cross-functional teams. Strong background in software architecture, system design, APIs, and scalable platforms. Experience with SaaS, web-based products, enterprise platforms, or complex software systems. Strong understanding of AI and Generative AI, with practical experience evaluating or implementing AI-driven solutions. Experience driving technical strategy, roadmaps, modernization, and digital transformation. Experience working closely with Product, Operations, Sales, and Executive Leadership. Strong understanding of cloud technologies and modern software development practices. Experience with system integrations and third-party technologies. Strong understanding of software quality, security, reliability, performance, and technical governance. Experience with Agile methodologies such as Scrum or Kanban. Strong leadership, communication, decision-making, and problem-solving skills. Ability to balance strategic thinking with sufficient technical depth to guide engineering teams and architecture decisions. Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, or a related technical field.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> HR Manager (Retail) <ul> <li><span>Posting Date</span>: 27/09/2026</li> <li><span>Ref</span>: SJOR-160</li> <li><span>Position</span>: HR Manager (Retail) </li> <li> </li><li><span>Location</span>: Jordan</li> <li><span>City</span>: Amman </li> <li> </li><li><span>Sector</span>: Retail</li> <li><span>Years of Experience</span> 8–10 years of HR experience, including at least 3 years in a supervisory or managerial HR position.</li> <li> </li><li><span>Qualification</span>: Bachelor’s degree in Human Resources, Business Administration, or a related field.</li> <li><span>Salary</span>: Up to 2500 JOD </li> <li><span>Workdays</span>: 5</li> <li> </li><li><span>Description</span>: Our client is a leading company in home appliances, consumer electronics, and digital technology solutions in Jordan.,, seeking an experienced and strategic HR Manager to lead and manage the Human Resources function and support the organization’s current and future business objectives. The ideal candidate will be responsible for overseeing HR operations, workforce planning, recruitment, performance management, training and development, succession planning, employee relations, and compliance with Jordanian labor laws and regulations. Key Responsibilities <ul> <li>Develop and implement strategic and operational HR plans in alignment with business objectives.</li> <li>Lead workforce planning, recruitment, selection, and hiring activities.</li> <li>Develop and review HR policies, procedures, organizational structures, and job descriptions.</li> <li>Lead performance management processes and link results to development, promotions, improvement plans, and rewards.</li> <li>Oversee training and development plans based on business needs and performance results.</li> <li>Lead succession planning for critical positions and monitor employee readiness and development.</li> <li>Manage employee relations, investigations, disciplinary actions, and sensitive employee cases.</li> <li>Ensure compliance with Jordanian Labor Law, Social Security, Income Tax, and relevant regulations.</li> <li>Oversee attendance, leave, payroll, benefits, insurance, and employment contracts in coordination with relevant departments.</li> <li>Review HR reports and analyze key HR indicators, including turnover, absenteeism, recruitment, training, performance, and employee engagement.</li> <li>Lead and supervise the HR team and ensure effective and timely delivery of HR services.</li> <li>Ensure the accuracy of employee data and effective utilization of the Kayan HR System for reporting, monitoring, and decision-making.</li> <li>Provide HR advice and recommendations to senior management and department heads.</li> <li>Support organizational change and continuous improvement initiatives.</li> </ul> Requirements <ul> <li>Bachelor’s degree in Human Resources, Business Administration, or a related field.</li> <li>Master’s degree or professional HR certification is preferred.</li> <li>8–10 years of HR experience, including at least 3 years in a supervisory or managerial HR position.</li> <li>Strong knowledge of Jordanian Labor Law and Social Security regulations.</li> <li>Proven experience in performance management, employee relations, recruitment, training and development, and succession planning.</li> <li>Strong leadership, communication, decision-making, and problem-solving skills.</li> <li>Experience working with HR systems;</li> <li>Strong analytical and reporting skills with advanced Excel knowledge.</li> <li>High level of confidentiality and professionalism.</li> </ul> <br> More<br> </li> </ul> <br> <br> </div>

<p>Infrastructure Management: Design, implement, and manage scalable, reliable, and secure infrastructure on cloud platform (AWS) Automate infrastructure provisioning, configuration management, and application deployment using tools such as Terraform, Ansible, or similar. Write and maintain scripts for infrastructure and application management (using Shell and Python). Kubernetes Management: Deploy, manage, and scale containerized applications using Kubernetes. Maintain and troubleshoot Kubernetes clusters to ensure high availability and reliability. Implement best practices for Kubernetes resource management and security. Work with development teams to optimize container orchestration and deployment strategies. Database Implementation and Management: Design, implement, and manage database systems to ensure data integrity, performance, and reliability. (MYSQL,PostgreSQL and MongoDB) Work with development teams to optimize database queries and indexes. CI/CD Pipeline: Develop and maintain CI/CD pipelines to ensure quick and reliable deployment of applications using Github, Gitlab or Jenkins. Integrate automated testing and security scanning into CI/CD workflows. Monitoring and Logging: Set up and manage monitoring tools to ensure system reliability and performance using Prometheus, Grafana, Loki, NewRelic or DataDog) Collaboration: Work closely with software development and operations teams to ensure seamless integration and deployment of applications. Collaborate with security teams to implement best practices and ensure compliance with security standards. Troubleshooting: Identify, diagnose, and resolve performance and scalability issues in a timely manner. Conduct root cause analysis and implement preventive measures. Backup and Recovery: Develop and implement backup strategies to ensure data is regularly and reliably backed up. Perform regular backup verification and testing to ensure data recovery capabilities. Implement disaster recovery plans and conduct regular drills to ensure preparedness. Documentation: Create and maintain comprehensive documentation for infrastructure, processes, and procedures.</p><p><strong>Desired Candidate Profile</strong></p><p>Requirements: Bachelor s degree in Computer Science, Information Technology, or a related field. Minimum of 2 years of experience in DevOps. Hands-on experience with AWS and Terraform is a must. Hands-on experience with CI/CD tools such as Github or Gitlab is a must. Hands-on with containerization and orchestration tools Docker, and Kubernetes is a must. Experience with Monitoring and logging tools such as Prometheus, Grafana, Loki, ElasticSearch and NewRelic or DataDog Knowledge of MYSQL, PostgreSQL, MongoDB, REDIS, and Kafka. In-depth knowledge of Linux/Unix systems and network protocols. Good scripting skills using Shell and Python would be a plus. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Every room has to be perfect. We’re searching for the right Executive Housekeeper to make sure our standards never slip – managing all aspects of our housekeeping and laundry operations to deliver memorable and unique guest experiences. With every single stay. <br> A little taste of your day-to-day: <br> Every day is different, but you’ll mostly be: <br> ●Managing, coaching, and developing a team dedicated to exceptional housekeeping and laundry standards <br> ●Maintaining and ordering supplies and equipment – while minimising waste – in support of our green initiatives <br> ●Helping to refine and prepare budgets that help us maximise profitability <br> ●Addressing special requests for guests, VIPs, repeat visitors and VIP Club members <br> ●Assisting with deep cleaning projects and occasionally assisting your team during busy periods <br> ●Educating all team members on the importance of remaining compliant with federal, state, and local laws and safety standards <br> What We need from you: <br> ●Excellent communication and strong interpersonal strong skills <br> ●Business language and tools acumen <br> ●Bachelor's Degree/higher education qualification/equivalent in hospitality or related field <br> ●3+ years total experience in a catering setting or related field <br> ●Direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience <br> ●Must speak local language(s) <br> ●Position may have additional qualifications per brand standard <br> What you can expect from us: <br> We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. <br> Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. <br> IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing <br> framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. <br> So, join us and you’ll become part of our ever-growing global family. <br><br><br> </div>

<p>The IT Security Officer will help protect the organization s systems and information by monitoring security events, identifying vulnerabilities, implementing security controls and responding to incidents.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>SOC operations and daily SIEM alert investigation, preferably using Elastic Security. Experience with Splunk, QRadar or Microsoft Sentinel is also acceptable.</li><li>Practical experience with SIEM integration, including onboarding different log sources and developing, testing and tuning security use cases, correlation rules and alerts.</li><li>Practical threat intelligence experience using free or paid platforms to collect, validate and analyze indicators of compromise (IOCs) and supporting evidence.</li><li>EDR alert investigation, including process analysis, endpoint isolation, containment and false-positive identification.</li><li>Practical incident response for malware, phishing, unauthorized access and other security incidents.</li><li>Vulnerability assessment using Nessus, Tenable, Qualys or OpenVAS, including validating findings, prioritizing risks, following up remediation and retesting.</li><li>Hands-on network and web application penetration testing using Kali Linux, Nmap, Burp Suite, Metasploit or similar tools.</li><li>Windows and Linux security experience, including Windows Event Logs, Active Directory, PowerShell and Linux logs.</li><li>Practical security hardening for Active Directory, firewalls, Windows and Linux servers, with good experience applying CIS Benchmarks.</li><li>Good understanding of network security, firewalls, TCP/IP, DNS, VPNs and VLANs.</li><li>Ability to document security findings, prepare clear technical reports and provide practical remediation recommendations.</li><li>Hands-on experience investigating SIEM and EDR alerts and responding to security incidents.</li><li>Practical knowledge of vulnerability assessment, security hardening and remediation validation.</li><li>Ability to analyze threat intelligence, indicators of compromise and security logs.</li><li>Strong knowledge of network security, firewalls, IDS/IPS, TCP/IP, DNS, VPNs and VLANs.</li><li>Working knowledge of ISO/IEC 27001, risk assessment, security policies and audit requirements.</li><li>Strong analytical, problem-solving, documentation, and communication skills.</li><li>Bachelor's degree in Cyber Security, Computer Science, Information Technology, or a related field.</li><li>Minimum of 2 years of practical experience in cybersecurity.</li><li>Expertise in conducting security assessments.</li><li>Proven ability to develop and implement security policies.</li><li>Experience managing security and data protection risk assessments.</li><li>Preferred certifications (not mandatory):</li><li>SOC and Incident Response: Elastic Certified SIEM Analyst, eSOC, eCIR, eCTHP, eCDFP, HTB CDSA, BTL1, CCDL1.</li><li>Advanced Defensive Security: BTL2 or CCDL2.</li><li>Penetration Testing: OSCP/OSCP+, eJPT, eCPPT, eWPTX, HTB CPTS/CWES, or CEH Practical.</li><li>GRC and ISO: ISO/IEC 27001 Lead Implementer/Lead Auditor, CISA, or COBIT 2019.</li></ul>

<p><h4>Hotel internship program</h4> <p>Build upon your classroom studies through our hotel internship program opportunities. You will learn first-hand about a hotel's operations. Our hotel internship program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry.</p> <p>Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey!</p> <p>To be considered for an internship, you must be a current college or university student.</p> <p>Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?</p> <h4>Equal opportunity employer</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <h4>W Hotels mission</h4> <p>W Hotels’ mission is to ignite curiosity, expand worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.</p> <p>Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you�ll be better prepared to pursue opportunities post graduation. Here�s to exploring, kickstarting your dream career, and joining us on your journey!<br>To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!<br>Marriott International is the world�s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?<br>marriotthotelinternship<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><u>About the job</u></strong></p> Royal Jordanian is seeking a <strong>Ground Support Equipment (GSE) Engineer</strong> responsible for supporting the maintenance, monitoring, and reliability of Ground Support Equipment. The role focuses on ensuring equipment availability, troubleshooting technical issues, and coordinating maintenance activities in line with company and manufacturer standards <p>&nbsp;</p> <p><strong><u>Duties &amp; Responsibilities:</u></strong></p> <ul> <li>Monitor the operational and technical status of Ground Support Equipment (GSE) and maintain accurate maintenance records and technical history.</li> <li>Plan, coordinate, and follow up on maintenance activities to ensure maximum equipment availability and minimum downtime.</li> <li>Troubleshoot and diagnose mechanical, electrical, hydraulic, and pneumatic system malfunctions using manufacturer manuals and technical documentation.</li> <li>Monitor GSE fleet repair progress and prepare periodic status reports for equipment under maintenance.</li> <li>Record and track non-routine maintenance activities, deferred repairs, and corrective actions.</li> <li>Review, update, and maintain maintenance tasks, work orders, and technical documentation within the TRAX system.</li> <li>Coordinate with maintenance teams and relevant stakeholders to ensure timely completion of maintenance activities.</li> <li>Prepare spare parts requirements, initiate requisitions, follow up on orders, and support inventory planning activities.</li> <li>Ensure the availability of maintenance tools, service supplies, and materials required for planned and corrective maintenance activities.</li> <li>Conduct Root Cause Analysis (RCA) for recurring equipment failures and recommend corrective actions.</li> <li>Monitor compliance with manufacturer recommendations, maintenance procedures, and Royal Jordanian safety requirements.</li> <li>Support preventive maintenance programs by ensuring the proper selection and use of lubricants, coolants, filters, and other maintenance consumables.</li> <li>Maintain maintenance documentation, service agreements, technical reports, and related records.</li> <li>Support technical training and on-the-job development initiatives for maintenance personnel.</li> <li>Report technical issues, safety concerns, incidents, and operational risks to management as required</li> </ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><strong><u>Knowledge &amp; Skills Required:</u></strong></p> <ul> <li>Strong communication skills in both written and spoken English.</li> <li>Knowledge of maintenance planning, troubleshooting, and repair processes related to Ground Support Equipment.</li> <li>Ability to read and interpret technical manuals, engineering drawings, hydraulic schematics, pneumatic diagrams, and electrical diagrams.</li> <li>Knowledge of spare parts planning, inventory coordination, and maintenance documentation control.</li> <li>Strong analytical, problem-solving, and decision-making skills.</li> <li>Ability to prioritize tasks and coordinate multiple activities in a dynamic operational environment.</li> <li>Strong teamwork and interpersonal skills.</li> </ul> <p><strong><u>Qualifications:</u></strong></p> <ul> <li>Bachelor's degree in mechanical engineering or any related field</li> <li>Minimum of 2 years of relevant experience in maintenance, engineering, or Ground Support Equipment operations</li> </ul> <p>&nbsp;</p> <p><u>Only candidates under consideration will be contacted.</u></p> </div>

<p><h4>Job description</h4> <p>The contact center performance manager for the dedicated premium team will oversee a specialized team focused on providing exceptional service to our highest-value guests. This role ensures that both in-house and outsourced team members deliver outstanding service, maintain high levels of guest satisfaction, and uphold our brand standards.</p> <h4>Accountabilities</h4> <ul> <li>Oversee daily operations of the dedicated premium team within the contact center, managing both in-house and outsourced teams to ensure exceptional service.</li> <li>Define and uphold high-performance standards and service criteria specifically tailored to high-value guest interactions.</li> <li>Track and analyse team performance against key KPIs, with a strong emphasis on service quality and guest satisfaction.</li> <li>Conduct regular training sessions and workshops to elevate team skills and optimize service delivery.</li> <li>Implement clear and effective communication protocols to ensure smooth coordination between in-house teams and outsourced partners.</li> <li>Handle escalated cases from high-value guests, providing prompt resolutions that align with premium service standards.</li> <li>Analyse performance data to identify trends, anticipate needs, and drive strategic improvements.</li> <li>Prepare comprehensive reports on team performance, guest feedback, and operational challenges for senior management review.</li> <li>Cultivate a collaborative environment between in-house and outsourced teams to ensure seamless communication and service continuity.</li> <li>Develop and implement strategies to enhance the net promoter score (NPS) for this premium guest segment, driving initiatives that strengthen guest satisfaction and loyalty.</li> </ul> <h4>Qualifications</h4> <h4>Education & experience</h4> <ul> <li>Degree level education preferred, or equivalent.</li> <li>Minimum of 7 years customer service experience.</li> <li>3+ years of management experience in an inbound/outbound contact center (essential).</li> <li>Experience in customer service and in travel sector.</li> <li>Six Sigma Green Belt (Black Belt is an advantage).</li> <li>COPC implementation leader.</li> </ul> <h4>Additional information</h4> <p>Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.</p> <h4>Recruitment fraud alert</h4> <p>Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.</p></p><p></p>

<p>Successful support for the implementation and delivery of the FMIS project, including: High-quality business requirements documentation. Support for solution design and implementation activities. Coordination with stakeholders and technical teams. Support for testing, UAT, and training activities. Delivery of project documentation and reporting. Support for successful project deployment and stabilization.</p><p>Work Location HQA and open for remote consultancy in the UNRWA fields of operations Expected duration 7 months</p><p><br></p><p><b>Duties and Responsibilities Specific Outputs/Tasks include but not limited to:</b></p><ul><li>Build and maintain FMIS application modules using ASP.NET/.NET Core and related Microsoft technologies.</li><li>Develop and maintain organizational hierarchy, premises management, projects management, dashboards, reporting, and GIS-related modules.</li><li>Develop backend services, APIs, and integrations with internal and external systems.</li><li>Provide daily technical support and analyze business/system requirements.</li><li>Conduct bug fixing, troubleshooting, optimization, and quality assurance activities.</li><li>Review code and ensure application security, performance, and compliance with UNRWA standards.</li><li>Support deployment, UAT, production releases, and post-go-live stabilization activities.</li><li>Prepare technical documentation, deployment guides, and user manuals.</li><li>Deliver regular progress updates and backlog tracking reports.</li><li>Participate in Agile/Scrum ceremonies and collaborate with project stakeholders throughout the implementation lifecycle.</li></ul><p><b><br></b></p><p><b>Qualifications/special skills</b></p><ul><li>University degree from accredited educational institution in Information Technology, Computer Science, Software Engineering, or related fdiscipline.</li><li>Minimum 4 years of experience in web application development using ASP.NET/.NET Core and MS SQL Server.</li><li>Experience in enterprise application development and implementation.</li><li>Experience developing APIs and integrations.</li><li>Experience in ASP.NET MVC, .NET Framework/.NET Core, C#, JavaScript, HTML, CSS, and related technologies.</li><li>Experience with relational databases and SQL Server.</li><li>Experience in troubleshooting, debugging, and performance optimization.</li><li>Familiarity with deployment environments and DevOps practices is desirable.</li><li>Experience with GIS integrations and dashboards is an asset.</li></ul><p>Languages English and Arabic are the working languages of UNRWA. For this assignment, fluency in both Arabic and English are required.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree from accredited educational institution in Information Technology, Computer Science, Software Engineering, or related fdiscipline.</li><li>Minimum 4 years of experience in web application development using ASP.NET/.NET Core and MS SQL Server.</li><li>Experience in enterprise application development and implementation.</li><li>Experience developing APIs and integrations.</li><li>Experience in ASP.NET MVC, .NET Framework/.NET Core, C#, JavaScript, HTML, CSS, and related technologies.</li><li>Experience with relational databases and SQL Server.</li><li>Experience in troubleshooting, debugging, and performance optimization.</li><li>Familiarity with deployment environments and DevOps practices is desirable.</li><li>Experience with GIS integrations and dashboards is an asset.</li></ul>

<p>The B2O Delivery Coordinator is responsible for coordinating and overseeing the operational delivery of examination services to institutional clients (B2O), ensuring services are delivered accurately, efficiently, and in compliance with British Council policies and awarding body regulations. Working in partnership with the B2O Account Support Officer, the role manages the operational processes that support service delivery, including registration, scheduling, billing and credit notes, payment tracking, post-exam administration, and communication with UK Examination Boards. The role may also provide operational oversight, quality assurance, and escalation management for activities delivered by centralised hub teams. Collaborating closely with Delivery, Planning &amp; Registration, Workforce Resourcing, Finance, and hub teams, the B2O Delivery Coordinator ensures operational readiness, service continuity, and a consistently high-quality experience for institutional clients.</p><p>Main Accountabilities</p><p>The B2O Delivery Coordinator is responsible for coordinating the operational delivery of examination services for institutional clients, ensuring services are delivered accurately, on time, and in full compliance with British Council policies and awarding body regulations. The role oversees key operational processes including registration, scheduling, test administration, billing, credit notes, payment tracking, post-exam activities, and communication with UK Examination Boards for university and professional exams. Working closely with internal teams and, where applicable, centralised hub teams, the role monitors operational performance, ensures service readiness, maintains accurate records, and manages escalations to support high-quality and compliant exam delivery.</p><p>Working in partnership with the B2O Account Support Officer, the B2O Delivery Coordinator provides the operational support required to deliver a seamless client experience. The role collaborates with Delivery, Planning &amp; Registration, Workforce Resourcing, Customer Service, Finance, and hub teams to ensure operational alignment, effective stakeholder communication, and business continuity. In addition, the post-holder supports financial accuracy, monitors operational risks, ensures audit readiness, promotes quality and continuous improvement, and provides guidance, training, and operational oversight to teams involved in B2O service delivery.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience coordinating secure, regulated service delivery (e.g. exams, logistics, events)</li><li>Understanding of compliance, safeguarding or screening requirements</li><li>Strong process management and organisational skills</li><li>Ability to work to deadlines in a fast-paced delivery environment</li><li>Experience supervising staff or contractors.</li><li>University Degree or equivalent experience</li><li>English Language Requirement: Strong written and spoken English skills are essential, as British Council systems, processes, and global operations are conducted in English.</li></ul>

<p><h4>Description<\/h4>\n<p>This role combines cloud engineering, automation, CI\/CD, and operational excellence across Microsoft Azure and Amazon Web Services (AWS). The engineer designs, builds, and maintains scalable, secure, and automated cloud environments while enabling continuous delivery and high-velocity software deployment.<\/p>\n\n<h4>Key responsibilities:<\/h4>\n<p><strong>Cloud infrastructure engineering (Azure + AWS):<\/strong><br>\nArchitect, deploy, and manage cloud environments using Azure and AWS core services.<br>\nImplement infrastructure as code using Terraform, ARM templates, and AWS CloudFormation.<br>\nOptimize performance, cost, and reliability across multi-cloud environments.<br>\nImplement monitoring and observability using Azure Monitor, CloudWatch, and application performance monitoring tools.<\/p>\n\n<p><strong>DevOps, CI\/CD & automation:<\/strong><br>\nBuild and maintain CI\/CD pipelines using Azure DevOps, GitHub Actions, Jenkins, and AWS CodePipeline, CodeBuild, and CodeDeploy.<br>\nAutomate deployments, testing, and configuration management using Ansible, Terraform, and scripting languages.<\/p>\n\n<p><strong>Containers & orchestration:<\/strong><br>\nDeploy and manage containerized applications using Docker and Kubernetes (AKS\/EKS).<br>\nImplement microservices architectures and automated container pipelines.<\/p>\n\n<p><strong>Security, compliance & reliability:<\/strong><br>\nApply cloud security best practices across Azure and AWS IAM, secrets management, and network security.<br>\nSupport disaster recovery, backup strategies, and high-availability architectures.<br>\nImplement DevSecOps practices and compliance controls.<\/p>\n\n<p><strong>Collaboration & documentation:<\/strong><br>\nWork closely with development, QA, and operations teams to streamline delivery.<br>\nDocument cloud architectures, pipelines, and operational procedures.<\/p>\n\n<h4>Requirements<\/h4>\n<ul>\n<li>7-10 years of experience.<\/li>\n<li>Multi-cloud mastery: Expert-level architecting and deployment across both Microsoft Azure and AWS core services.<\/li>\n<li>Infrastructure as code and automation: Advanced proficiency in Terraform, Ansible, ARM templates, and CloudFormation to ensure environment consistency.<\/li>\n<li>DevOps and CI\/CD: Deep expertise in building robust pipelines using Azure DevOps, GitHub Actions, and AWS-native tools such as CodePipeline and CodeBuild.<\/li>\n<li>Orchestration: Hands-on experience managing containerized microservices via Docker and Kubernetes (AKS\/EKS).<\/li>\n<\/ul>\n\n<h4>Benefits<\/h4>\n<p>This is a 3-month, full-time onsite engagement offering a premium experience for the right consultant:<\/p>\n<ul>\n<li>Global mobility: Full coverage of visa costs and airline tickets (round trip).<\/li>\n<li>Premium stay: High-quality accommodation provided for the duration of the project in Saudi Arabia.<\/li>\n<li>Prestigious portfolio: The opportunity to add a \"Giga-Project\" to your professional record, working alongside top-tier industry leaders.<\/li>\n<li>High impact: A fast-paced, 3-month sprint where your decisions directly shape the technical infrastructure of a historic landmark.<\/li>\n<\/ul><\/p><p><\/p>

<p><h4>Description<\/h4>\n<p>This role combines cloud engineering, automation, CI\/CD, and operational excellence across Microsoft Azure and Amazon Web Services (AWS). The engineer designs, builds, and maintains scalable, secure, and automated cloud environments while enabling continuous delivery and high-velocity software deployment.<\/p>\n\n<h4>Key responsibilities:<\/h4>\n<p><strong>Cloud infrastructure engineering (Azure + AWS):<\/strong><br>\nArchitect, deploy, and manage cloud environments using Azure and AWS core services.<br>\nImplement infrastructure as code using Terraform, ARM templates, and AWS CloudFormation.<br>\nOptimize performance, cost, and reliability across multi-cloud environments.<br>\nImplement monitoring and observability using Azure Monitor, CloudWatch, and application performance monitoring tools.<\/p>\n\n<p><strong>DevOps, CI\/CD & automation:<\/strong><br>\nBuild and maintain CI\/CD pipelines using Azure DevOps, GitHub Actions, Jenkins, and AWS CodePipeline, CodeBuild, and CodeDeploy.<br>\nAutomate deployments, testing, and configuration management using Ansible, Terraform, and scripting languages.<\/p>\n\n<p><strong>Containers & orchestration:<\/strong><br>\nDeploy and manage containerized applications using Docker and Kubernetes (AKS\/EKS).<br>\nImplement microservices architectures and automated container pipelines.<\/p>\n\n<p><strong>Security, compliance & reliability:<\/strong><br>\nApply cloud security best practices across Azure and AWS IAM, secrets management, and network security.<br>\nSupport disaster recovery, backup strategies, and high-availability architectures.<br>\nImplement DevSecOps practices and compliance controls.<\/p>\n\n<p><strong>Collaboration & documentation:<\/strong><br>\nWork closely with development, QA, and operations teams to streamline delivery.<br>\nDocument cloud architectures, pipelines, and operational procedures.<\/p>\n\n<h4>Requirements<\/h4>\n<ul>\n<li>7-10 years of experience.<\/li>\n<li>Multi-cloud mastery: Expert-level architecting and deployment across both Microsoft Azure and AWS core services.<\/li>\n<li>Infrastructure as code and automation: Advanced proficiency in Terraform, Ansible, ARM templates, and CloudFormation to ensure environment consistency.<\/li>\n<li>DevOps and CI\/CD: Deep expertise in building robust pipelines using Azure DevOps, GitHub Actions, and AWS-native tools such as CodePipeline and CodeBuild.<\/li>\n<li>Orchestration: Hands-on experience managing containerized microservices via Docker and Kubernetes (AKS\/EKS).<\/li>\n<\/ul>\n\n<h4>Benefits<\/h4>\n<p>This is a 3-month, full-time onsite engagement offering a premium experience for the right consultant:<\/p>\n<ul>\n<li>Global mobility: Full coverage of visa costs and airline tickets (round trip).<\/li>\n<li>Premium stay: High-quality accommodation provided for the duration of the project in Saudi Arabia.<\/li>\n<li>Prestigious portfolio: The opportunity to add a \"Giga-Project\" to your professional record, working alongside top-tier industry leaders.<\/li>\n<li>High impact: A fast-paced, 3-month sprint where your decisions directly shape the technical infrastructure of a historic landmark.<\/li>\n<\/ul><\/p><p><\/p>

<p><h4>Description</h4> <p>The main responsibility of back-end developer is to manage the server-side web application logic and integrate it with the front-end.</p> <h4>Key responsibilities:</h4> <ul> <li>Participate in the entire application lifecycle.</li> <li>Collect and analyze business and technical requirements from internal and external stakeholders.</li> <li>Design, code, develop and release software solutions according to business requirements.</li> <li>Maintain the highest level of active and running solutions.</li> <li>Provide system support by debugging and solving reported issues in a timely manner.</li> <li>Identify and provide solutions for security threats within running solutions and underdevelopment features.</li> <li>Collaborate and work with business and other technical teams to provide an end-to-end centric solution.</li> <li>Prepare and maintain technical documentation for solutions.</li> <li>Ability to provide around the clock support to maintain systems and services.</li> <li>Understand the importance of data security and practice all set rules to ensure confidentiality in all actions.</li> <li>Develop ideas for new programs, products, or features by monitoring industry developments and trends.</li> <li>Familiar with Windows Server administration and IIS configuration for application hosting.</li> <li>Use task management and collaboration tools such as Jira to track and manage work.</li> <li>Work efficiently within agile teams and participate in agile ceremonies.</li> <li>Optional: familiar with UNIX and Linux used for administration and shell scripting.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer engineering, information technology, or any related field.</li> <li>0-4 years of experience in designing and developing .NET web applications, web services, and database management.</li> </ul> <h4>Preferred skills</h4> <ul> <li>Excellent working experience in .NET frameworks and .NET Core, using C# language.</li> <li>Familiar with WCF/Web APIs.</li> <li>Very good experience in designing and implementing data access using databases like MySQL, SQL, Oracle.</li> <li>Very good working experience with TFS or other source control solutions.</li> <li>Familiar with IIS and Windows servers configuration.</li> <li>Familiar with redundancy and hosting maintenance operations.</li> <li>Familiar with network setup and design architecture.</li> <li>Familiar with UNIX and Linux used for administration and shell scripting.</li> <li>Certifications preferred: MCSD (Microsoft Certified Solution Developer) or similar certification.</li> <li>Ability to work under pressure and flexible, willing to extend working hours to exceptionally complete projects.</li> <li>Must be proficient in problem-solving and data processing.</li> <li>Must have knowledge of continuous integration tools and techniques.</li> <li>Expertise in agile development methods and techniques is desirable.</li> <li>Excellent communication and organization skills.</li> <li>Experience working in a fast paced, agile work environment.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The main responsibility of back-end developer is to manage the server-side web application logic and integrate it with the front-end.</p> <h4>Key responsibilities:</h4> <ul> <li>Participate in the entire application lifecycle.</li> <li>Collect and analyze business and technical requirements from internal and external stakeholders.</li> <li>Design, code, develop and release software solutions according to business requirements.</li> <li>Maintain the highest level of active and running solutions.</li> <li>Provide system support by debugging and solving reported issues in a timely manner.</li> <li>Identify and provide solutions for security threats within running solutions and underdevelopment features.</li> <li>Collaborate and work with business and other technical teams to provide an end-to-end centric solution.</li> <li>Prepare and maintain technical documentation for solutions.</li> <li>Ability to provide around the clock support to maintain systems and services.</li> <li>Understand the importance of data security and practice all set rules to ensure confidentiality in all actions.</li> <li>Develop ideas for new programs, products, or features by monitoring industry developments and trends.</li> <li>Familiar with Windows Server administration and IIS configuration for application hosting.</li> <li>Use task management and collaboration tools such as Jira to track and manage work.</li> <li>Work efficiently within agile teams and participate in agile ceremonies.</li> <li>Optional: familiar with UNIX and Linux used for administration and shell scripting.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer engineering, information technology, or any related field.</li> <li>0-4 years of experience in designing and developing .NET web applications, web services, and database management.</li> </ul> <h4>Preferred skills</h4> <ul> <li>Excellent working experience in .NET frameworks and .NET Core, using C# language.</li> <li>Familiar with WCF/Web APIs.</li> <li>Very good experience in designing and implementing data access using databases like MySQL, SQL, Oracle.</li> <li>Very good working experience with TFS or other source control solutions.</li> <li>Familiar with IIS and Windows servers configuration.</li> <li>Familiar with redundancy and hosting maintenance operations.</li> <li>Familiar with network setup and design architecture.</li> <li>Familiar with UNIX and Linux used for administration and shell scripting.</li> <li>Certifications preferred: MCSD (Microsoft Certified Solution Developer) or similar certification.</li> <li>Ability to work under pressure and flexible, willing to extend working hours to exceptionally complete projects.</li> <li>Must be proficient in problem-solving and data processing.</li> <li>Must have knowledge of continuous integration tools and techniques.</li> <li>Expertise in agile development methods and techniques is desirable.</li> <li>Excellent communication and organization skills.</li> <li>Experience working in a fast paced, agile work environment.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>The Salesforce Marketing Cloud Manager is responsible for leading the strategy, execution, and optimization of CRM and loyalty initiatives to drive revenue growth, customer lifetime value, and program profitability. The role owns end-to-end campaign performance, leveraging Salesforce Marketing Cloud capabilities to deliver data-driven, personalized customer engagement across multiple channels. This role plays a key leadership function in translating business objectives into scalable CRM strategies, ensuring alignment with commercial goals across fuel and non-fuel businesses.</p> <h4>Role responsibilities</h4> <p><strong>CRM & loyalty strategy (leadership ownership)</strong></p> <ul> <li>Lead the development and execution of revenue-driven CRM and loyalty strategies aligned with business objectives.</li> <li>Own the CRM and loyalty roadmap, ensuring measurable impact on revenue, retention, and customer lifetime value.</li> <li>Define targeting, segmentation, and personalization strategies to maximize commercial outcomes.</li> <li>Build business cases, forecast revenue impact, and track ROI of CRM initiatives.</li> </ul> <p><strong>Salesforce Marketing Cloud management</strong></p> <ul> <li>Own and optimize the use of Salesforce Marketing Cloud modules including Journey Builder, Automation Studio, Email Studio, Mobile Connect, and CDP.</li> <li>Drive platform governance, data integrity, and best practices across all CRM operations.</li> <li>Collaborate with IT and data teams to enhance platform capabilities, integrations, and scalability.</li> <li>Lead implementation of advanced features such as Einstein, Datorama, and real-time personalization.</li> </ul> <p><strong>Campaign strategy & execution</strong></p> <ul> <li>Oversee the planning and execution of multi-channel campaigns (email, SMS, push, in-app).</li> <li>Ensure campaigns are commercially driven, with clear revenue and performance KPIs.</li> <li>Guide lifecycle marketing strategies to improve acquisition, engagement, retention, and cross-sell.</li> <li>Lead A/B and multivariate testing strategies to optimize performance.</li> </ul> <p><strong>Data, analytics & performance management</strong></p> <ul> <li>Own campaign performance reporting including revenue uplift, incremental GP, and ROI.</li> <li>Develop dashboards and reporting frameworks linking CRM performance to business KPIs.</li> <li>Generate actionable insights to continuously optimize campaign effectiveness.</li> <li>Conduct post-campaign analysis and implement learnings into future planning.</li> </ul> <p><strong>Customer segmentation & personalization</strong></p> <ul> <li>Define and refine customer segmentation frameworks based on value, behavior, and lifecycle stage.</li> <li>Drive advanced personalization strategies to increase conversion and basket size.</li> <li>Partner with analytics teams to leverage predictive modeling and AI-driven insights.</li> </ul> <p><strong>Stakeholder & team leadership</strong></p> <ul> <li>Lead cross-functional collaboration with Marketing, Retail, Digital, and IT teams.</li> <li>Manage external agencies and technology partners to deliver high-quality CRM campaigns.</li> <li>Mentor and develop CRM team members, ensuring capability growth and best practice adoption.</li> <li>Align CRM activities with broader marketing and commercial strategies.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Business, Marketing, or related field (MBA preferred).</li> <li>7–10+ years of CRM, loyalty, or marketing automation experience.</li> <li>Strong hands-on expertise in Salesforce Marketing Cloud ecosystem.</li> <li>Proven experience managing teams and large-scale CRM programs.</li> <li>Advanced knowledge of SQL, data modeling, and analytics.</li> <li>Experience in retail, loyalty, or customer-centric industries preferred.</li> </ul> <h4>Key skills</h4> <ul> <li>Strategic thinking with strong commercial acumen</li> <li>Leadership and stakeholder management</li> <li>Advanced CRM and marketing automation expertise</li> <li>Data-driven decision making</li> <li>Strong communication and project management skills</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>The Salesforce Marketing Cloud Manager is responsible for leading the strategy, execution, and optimization of CRM and loyalty initiatives to drive revenue growth, customer lifetime value, and program profitability. The role owns end-to-end campaign performance, leveraging Salesforce Marketing Cloud capabilities to deliver data-driven, personalized customer engagement across multiple channels. This role plays a key leadership function in translating business objectives into scalable CRM strategies, ensuring alignment with commercial goals across fuel and non-fuel businesses.</p> <h4>Role responsibilities</h4> <p><strong>CRM & loyalty strategy (leadership ownership)</strong></p> <ul> <li>Lead the development and execution of revenue-driven CRM and loyalty strategies aligned with business objectives.</li> <li>Own the CRM and loyalty roadmap, ensuring measurable impact on revenue, retention, and customer lifetime value.</li> <li>Define targeting, segmentation, and personalization strategies to maximize commercial outcomes.</li> <li>Build business cases, forecast revenue impact, and track ROI of CRM initiatives.</li> </ul> <p><strong>Salesforce Marketing Cloud management</strong></p> <ul> <li>Own and optimize the use of Salesforce Marketing Cloud modules including Journey Builder, Automation Studio, Email Studio, Mobile Connect, and CDP.</li> <li>Drive platform governance, data integrity, and best practices across all CRM operations.</li> <li>Collaborate with IT and data teams to enhance platform capabilities, integrations, and scalability.</li> <li>Lead implementation of advanced features such as Einstein, Datorama, and real-time personalization.</li> </ul> <p><strong>Campaign strategy & execution</strong></p> <ul> <li>Oversee the planning and execution of multi-channel campaigns (email, SMS, push, in-app).</li> <li>Ensure campaigns are commercially driven, with clear revenue and performance KPIs.</li> <li>Guide lifecycle marketing strategies to improve acquisition, engagement, retention, and cross-sell.</li> <li>Lead A/B and multivariate testing strategies to optimize performance.</li> </ul> <p><strong>Data, analytics & performance management</strong></p> <ul> <li>Own campaign performance reporting including revenue uplift, incremental GP, and ROI.</li> <li>Develop dashboards and reporting frameworks linking CRM performance to business KPIs.</li> <li>Generate actionable insights to continuously optimize campaign effectiveness.</li> <li>Conduct post-campaign analysis and implement learnings into future planning.</li> </ul> <p><strong>Customer segmentation & personalization</strong></p> <ul> <li>Define and refine customer segmentation frameworks based on value, behavior, and lifecycle stage.</li> <li>Drive advanced personalization strategies to increase conversion and basket size.</li> <li>Partner with analytics teams to leverage predictive modeling and AI-driven insights.</li> </ul> <p><strong>Stakeholder & team leadership</strong></p> <ul> <li>Lead cross-functional collaboration with Marketing, Retail, Digital, and IT teams.</li> <li>Manage external agencies and technology partners to deliver high-quality CRM campaigns.</li> <li>Mentor and develop CRM team members, ensuring capability growth and best practice adoption.</li> <li>Align CRM activities with broader marketing and commercial strategies.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Business, Marketing, or related field (MBA preferred).</li> <li>7–10+ years of CRM, loyalty, or marketing automation experience.</li> <li>Strong hands-on expertise in Salesforce Marketing Cloud ecosystem.</li> <li>Proven experience managing teams and large-scale CRM programs.</li> <li>Advanced knowledge of SQL, data modeling, and analytics.</li> <li>Experience in retail, loyalty, or customer-centric industries preferred.</li> </ul> <h4>Key skills</h4> <ul> <li>Strategic thinking with strong commercial acumen</li> <li>Leadership and stakeholder management</li> <li>Advanced CRM and marketing automation expertise</li> <li>Data-driven decision making</li> <li>Strong communication and project management skills</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.</p> <p>Bears a full and comprehensive knowledge of the hotel, including all departments, services and outlets.</p> <p>Ensures personalized service is offered to guests during their stay.</p> <p>Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up.</p> <p>Maintains a high level of communication and feedback within the department.</p> <p>Identifies and anticipates guest needs.</p> <p>Is continually proactive in all areas of operation.</p> <p>Abides by all policies and procedures as stated in the Butler Services Policy Manual.</p> <p>Reports for duty punctually and in accordance with the issued department schedule.</p> <p>Adheres at all times to the hotel grooming and uniform standards.</p> <p>Assists with luggage delivery and collection.</p> <p>Provides food and beverage service in the Fairmont Gold lounge with the ability to handle plate and hand-carried service.</p> <p>Prepares bar beverages and liquor pouring according to the guidelines given.</p> <p>Carries out general cleaning and checking for equipment in the Fairmont Gold pantry.</p> <p>Warms up rooms according to Fairmont housekeeping standards, checking that all room equipment is functioning.</p> <p>Reports guest complaints, requests and inquiries to Fairmont Gold Manager or Fairmont Gold Supervisor.</p> <p>Reports any unusual occurrences or requests to the Manager or Assistant Manager.</p> <p>Maintains the cleanliness and coordinates maintenance work with the engineering department of all Fairmont Gold areas and equipment.</p> <p>Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.</p> <p>Participates in the orientation, meeting, and training process of all colleagues assigned to Fairmont Gold.</p> <p>Possesses working knowledge of the hotel Property Management System.</p> <p>Bears full understanding and knowledge of all in-suite services, technology, amenities, functions and systems.</p> <p>Is responsible for the Butler Pantry on allocated floors, ensuring that the pantry and other related Heart of House areas are correctly stocked and maintained according to set standards.</p> <p>Collects designated telephones (and checks their working conditions), and working sheets.</p> <p>Attends daily shift briefings.</p> <p>Coordinates and liaises with the Butler team.</p> <p>Carries out pre-arrival interviews.</p> <p>Ensures that all procedures and responsibilities relating to the greeting and arrival procedures are adhered to.</p> <p>Assists and coordinates all in-room and suite guest needs and requirements.</p> <p>Refreshes the suites and coordinates daily housekeeping service and evening service.</p> <p>Coordinates laundry and pressing collection and delivery.</p> <p>Reports any suite maintenance requirements according to standard procedures.</p> <p>Coordinates delivery of all amenities and/or gifts.</p> <p>Coordinates delivery of preferred newspapers and magazines to all suites.</p> <p>Coordinates replenishment of refreshment center, assisting with control via in-room dining.</p> <p>Ensures that all glassware, chinaware, and cutlery in the suite are cleaned, free of stains and presented as per standard.</p> <p>Sets up any bottle of complimentary drink as per standard.</p> <p>Ensures a daily replenishment of good quality fruits, according to guests’ preferences.</p> <p>Ensures that the flowers are always fresh and displayed in fresh water.</p> <p>Ensures that guest supplies are replenished and displayed as per standard.</p> <p>Provides personalized guest service including luggage packing and unpacking, shoe polishing, laundry collecting and delivery.</p> <p>Provides tea, coffee and beverage service to all suites and other rooms as required.</p> <p>Coordinates in-room dining order taking and delivery as required.</p> <p>Builds a rapport with all allocated guests and maintains interactions in order to facilitate guest recognition and obtain information regarding their preferences for guest history.</p> <p>Provides a continual source of information, help and assistance to all guests.</p> <p>Checks the suites prior to guest arrival.</p> <p>Coordinates all guest entertainment, activities, making reservations, and using concierge as and when required.</p> <p>Ability to provide full itineraries of entire stay, with updates daily on evening service.</p> <p>Facilitates guest departure, coordinating between reception and guest to gain final approval and payment.</p> <p>Checks room after departure for lost belongings.</p> <p>Upsells hotel outlets at every opportunity.</p> <p>Coordinates with concierge for the storage of stowed away items.</p> <p>Liaises closely with reception, housekeeping, valet, food and beverage, concierge, and IT.</p> <p>Has up-to-date knowledge and ability to assist with all common in-room IT needs.</p> <p>Has a full and comprehensive knowledge of the hotel, including all departments, services and outlets.</p> <p>Updates and maintains all guest history files, including ProfilePlus.</p> <p>Assists in training of housekeeping and food and beverage staff in the special needs of suite guests.</p> <p>Orders all necessary operating stock when necessary.</p> <p>Maintains amicable and cooperative working relations with other departments.</p> <p>Attends any courses management may deem beneficial.</p> <p>Carries out other duties as directed by management.</p> <p>Understands that business demands sometimes make it necessary to move colleagues from their accustomed shifts to other shifts.</p> <p>Performs other additional duties and special projects at the direction of Fairmont Gold Manager.</p> <h4>Qualifications</h4> <ul> <li>Excellent verbal, interpersonal and communication skills.</li> <li>Must be a strong team player with strong departmental cooperation.</li> <li>Must be able to work well under pressure in a fast paced and constantly changing environment.</li> <li>Fluent in English and local language with a third language as an asset.</li> <li>Must be able to handle a multitude of tasks in an intense, ever changing environment.</li> <li>Must be flexible in terms of working hours and able to work with little or no supervision.</li> <li>Must have the ability to assess and make decisions based on strong analytical and problem-solving skills.</li> <li>Must be able to maintain excellent professional presentation and grooming.</li> <li>High school diploma is necessary.</li> <li>Knowledge of computers including Microsoft Office products and Property Management System (Micros-Fidelio preferred).</li> <li>A minimum of two years prior experience in related hospitality fields is necessary.</li> <li>Luxury five star experience necessary.</li> <li>Prior formalized training as a butler is highly regarded.</li> <li>Butlers must be able to lift in excess of 70-pound loads.</li> <li>Must be willing to work varied hours, including nights, weekends, holidays and split shifts according to the needs of the guests.</li> <li>Must be able to stand for 90% of their scheduled time.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <p>In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity and inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>