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<p>The SEO &amp; Performance Specialist is a results-oriented, data-driven professional with a strong background in Google Ads who manages the full spectrum of search visibility, combining organic SEO strategies with high-performing paid search campaigns. The role is responsible for driving high-quality traffic, managing ad spend efficiently, and maximizing ROI across all search and performance channels. As search continues to evolve beyond traditional engines, this role also covers Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO), ensuring the company's content is structured, cited, and recommended across AI-powered search and answer platforms.</p><p><strong>Responsibilities:</strong></p><ul><li><strong>Search Engine Optimization:</strong> Execute on-page, off-page, and technical SEO strategies to strengthen organic search rankings. Conduct continuous keyword research and competitive analysis to identify new growth opportunities in both paid and organic landscapes.</li><li><strong>Paid Search and Performance:</strong> Plan, launch, and optimize Google Ads Search, Display, and Video campaigns to meet specific acquisition targets. Analyze campaign metrics and website data to improve click-through rates (CTR), lower cost-per-acquisition (CPA), and boost conversions.</li><li><strong>Answer Engine Optimization (AEO):</strong> Structure content with clear direct-answer blocks, schema markup, and entity clarity so it can be extracted and surfaced in featured snippets, knowledge panels, Google AI Overviews, and voice assistant results.</li><li><strong>Generative Engine Optimization (GEO):</strong> Develop and execute strategies to increase the brand's likelihood of being cited, summarized, and recommended by generative AI platforms such as ChatGPT, Perplexity, Gemini, and Copilot. Partner with content and design teams to build conversational, semantically rich, and machine-readable content (FAQs, structured data, clear entity signals) that aligns with how LLMs index and surface information.</li><li><strong>Monitoring and Reporting:</strong> Track citation frequency and share-of-voice in AI-generated answers using tools such as Otterly.ai or AIclicks, and report on performance alongside traditional SEO and paid metrics. Stay current on the evolving AI search landscape (AI Overviews, ChatGPT Search, Perplexity, Copilot, Claude) and adapt technical and content strategy as platforms and ranking factors change.</li></ul><p><strong>Required Skills:</strong></p><ul><li>Ability to interpret complex data from Google Analytics to drive performance decisions.</li><li>Working knowledge of AEO and GEO principles, including how LLMs and answer engines index, cite, and summarize web content.</li><li>Familiarity with schema markup and structured data implementation to support AI and answer-engine extraction.</li><li>Exposure to AI-visibility or citation-tracking tools (e.g., Otterly.ai, AIclicks) is a plus.</li><li>Organic and paid search performance reports (CTR, CPA, conversions).</li><li>SEO technical audits and on-page/off-page optimization records.</li><li>AEO/GEO-structured content and schema markup implementations.</li><li>AI citation and share-of-voice tracking reports.</li><li>Keyword research and competitive analysis summaries.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Qualifications and Experience:</p><ul><li>Bachelors degree in Marketing, or any related field.</li><li>Proven track record in managing Google Ads accounts and achieving measurable growth.</li><li>Deep understanding of SEO tools (e.g., SEMrush, Ahrefs, Search Console).</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Successful support for the implementation and delivery of the FMIS project, including: • High-quality business requirements documentation. • Support for solution design and implementation activities. • Coordination with stakeholders and technical teams. • Support for testing, UAT, and training activities. • Delivery of project documentation and reporting. • Support for successful project deployment and stabilization.<br> Work Location<br>HQA and open for remote consultancy in the UNRWA fields of operations<br> Expected duration<br>7 months<br> Duties and Responsibilities<br>Specific Outputs/Tasks include but not limited to: · Build and maintain FMIS application modules using ASP.NET/.NET Core and related Microsoft technologies. · Develop and maintain organizational hierarchy, premises management, projects management, dashboards, reporting, and GIS-related modules. · Develop backend services, APIs, and integrations with internal and external systems. · Provide daily technical support and analyze business/system requirements. · Conduct bug fixing, troubleshooting, optimization, and quality assurance activities. · Review code and ensure application security, performance, and compliance with UNRWA standards. · Support deployment, UAT, production releases, and post-go-live stabilization activities. · Prepare technical documentation, deployment guides, and user manuals. · Deliver regular progress updates and backlog tracking reports. · Participate in Agile/Scrum ceremonies and collaborate with project stakeholders throughout the implementation lifecycle.<br> Qualifications/special skills<br>University degree from accredited educational institution in Information Technology, Computer Science, Software Engineering, or related fdiscipline. · Minimum 4 years of experience in web application development using ASP.NET/.NET Core and MS SQL Server. · Experience in enterprise application development and implementation. · Experience developing APIs and integrations. · Experience in ASP.NET MVC, .NET Framework/.NET Core, C#, JavaScript, HTML, CSS, and related technologies. · Experience with relational databases and SQL Server. · Experience in troubleshooting, debugging, and performance optimization. · Familiarity with deployment environments and DevOps practices is desirable. · Experience with GIS integrations and dashboards is an asset.<br> Languages<br>English and Arabic are the working languages of UNRWA. For this assignment, fluency in both Arabic and English are required.<br> Additional Information<br>CONDITIONS OF SERVICE • The consultancy is based in UNRWA HQA Amman with possibility for remote consultancy in the fields of UNRWA operations. • The selected candidate will receive a monthly remuneration that is amounting to JOD 996.42 or equivalent in USD for every fully completed month. • The duration of the Contract is 7 months, and the possibility of extension is subject to the availability of funds, continuing need and satisfactory performance. • As part of Digital Impact, Technology and Innovation Department (DITID)and digital workspace the role reports to the software engineer and works under the overall supervision of the Head Software Development Section &amp; Lead Solution Architecture.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Optimiza is a regional systems integration and digital transformation company delivering consulting, business, and technology solutions across multiple industries.<br> We work at the intersection of technology and business to help organizations build practical, scalable solutions that support real-world operational needs.<br> This is an opportunity to join a team focused on modern application development, data-intensive systems, and thoughtful engineering execution.<br> In this role, you will help build full stack applications that support complex data flows, interactive user experiences, and modern backend services.<br> You will contribute across the development lifecycle, partnering with design, product, engineering, and infrastructure stakeholders to deliver solutions that are reliable, maintainable, and aligned with user needs.<br> The work includes both hands-on product development and ongoing improvements to architecture, performance, and engineering practices.<br> Responsibilities Develop and maintain responsive web applications using React, TypeScript, and Vite.<br>js on the frontend, and Node.<br>js with TypeScript on the backend.<br> Design and implement data processing pipelines and RESTful APIs to handle and render large datasets effectively.<br> Implement backend solutions for streaming interfaces for Large Language Models (LLMs), supporting real-time data visualization and interactions.<br> Collaborate with UX/UI designers, product owners, and frontend engineers to prototype and refine user interfaces, ensuring seamless integration with backend systems.<br> Design and implement scalable, maintainable architectures for both frontend and backend systems.<br> Work closely with infrastructure teams to ensure efficient deployment and scaling of applications, including database optimization and API performance tuning.<br> Develop and maintain CI/CD pipelines for automated building, testing, and deployment of full stack applications.<br> Implement comprehensive testing strategies, including unit, integration, and end-to-end (E2E) testing, using tools like Playwright and Jest.<br> Optimize application performance, load times, and backend processing speed, especially for applications managing large datasets.<br> Stay updated with the latest full stack development technologies and best practices, suggesting improvements to the tech stack and development workflows.<br> Write clear, concise documentation for code, processes, and architecture decisions across the stack.<br> Participate in code reviews and provide constructive feedback to team members on both frontend and backend codebases.<br> Bachelor's degree or higher in Computer Science, Software Engineering, or a related field.<br> Minimum of 5 years of professional experience as a Full Stack Engineer.<br> Expert-level experience with React, TypeScript, and Node.<br>js. Strong proficiency in HTML and CSS, including responsive design, cross-browser compatibility, and accessibility best practices.<br> Strong JavaScript skills, including asynchronous programming and closures.<br> Hands-on experience building and working with RESTful APIs, streaming data techniques, and frontend and backend architecture principles and best practices.<br> Proficiency with data visualization libraries such as ECharts, Recharts, or similar tools, along with experience using Git version control systems.<br> Eligibility to work in Jordan is a plus.<br></span> </div>

<p>The role of the Driver position is to support the transportation operation that includes covering the movements of the staff and any other official movements assigned to the driver by the fleet management team. The Driver is responsible to drive, manage and administer the vehicle to provide safe and efficient transport all the time.<br> </p> <p> <strong>Professional Competencies</strong> <br>Generic professional competencies for this position:<br> Experience from working within technical expertise area in a humanitarian/ recovery context.<br> Previous experience from working in complex and volatile contexts.<br> Sufficient knowledge of the different routes in Jordan and the ability to travel to all the locations among Jordan including access the refugee camps.<br> Documented results related to the position's responsibilities.<br> Some knowledge of English.</p> <p> <strong>Context/specific skills, knowledge and experience:</strong> </p> <p>Qualification requirement: Tawjihi or equivalent Years of Experience: 5 +</p> <p> English communication Skills<br> Driving license (category 3 ) Manual gear <br> Familiarity with the Jordanian traffic rules and regulations.<br> <br> Good communication and interpersonal skills<br> Highly approachable and trustworthy<br> Strong organizational and team working skills</p> <p>Behavioral Competencies (max 6)<br> Handling insecure environments<br> Planning and delivering results<br> Working with people<br> Communicating with impact and respect<br> </p> <p> <strong>Generic responsibilities</strong> </p> <p> <br> Adhere to NRC policies, tools, handbooks and guidelines.<br> Prepare and develop status reports as required by management.<br> Promote and share ideas for improvement.<br> Perform according to the work and development plan.<br> Transport NRC staff, visitors, documents and goods/materials to designated destinations when officially approved<br> Ensure the safety and security of the passengers, the goods and the vehicle<br> Immediately report accidents, breakdowns and needs of repair and general maintenance/service<br> Respect the local traffic regulations and the NRC logistical/vehicle policies at all times</p> <p> </p> <p> <strong>Specific responsibilities</strong> </p> <p> Maintain the logbook for all trips and ensure that all movements are registered accurately using the needed tools such as EFS (E-Fleet system) and the tablets.<br> Cover responsibilities on daily basis as per the duty roster which includes covering the camps Band C duty shifts.<br> Maintain the vehicle in proper operating condition at all times, including keeping the vehicle clean, ensuring enough fuel, checking the technical state etc and report any issues found directly to the LM.<br> In liaison with the line manager, arrange for repairs and servicing<br> Ensure the assigned vehicle has all the necessary documents and equipment<br> Provide logistical support during trainings and workshops<br> Liaise with field logistics and programme staff to ensure covering NRC operations in smooth way, and to support the logistics and other departments in loading/off-loading materials when needed.</p> <p> </p> <p> <strong>Critical Interfaces</strong> <br>By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:<br>Scale and scope of position</p> <p>Staff: N/A Stakeholders: NRC Staff Budgets: N/A<br>Information: EFS</p> <p>Legal or Compliance: NRC code of conduct, NRC logistics handbook, NRC Jordan Fleet SOPs<br> </p>

<p><h4>Description</h4> <p>Bank of Jordan is on the lookout for a dedicated and knowledgeable Information Security Officer to join our dynamic team. As an Information Security Officer, you will be responsible for protecting our organization’s information assets and ensuring that our security protocols align with industry standards and regulatory requirements.</p> <p>Your role is pivotal in establishing and maintaining a robust information security environment that safeguards sensitive data while fostering a culture of awareness and compliance among all employees at the bank.</p> <h4>Responsibilities</h4> <li>Monitor security events: Continuously monitor security alerts from various security tools, including SIEM (Security Information and Event Management), IDS/IPS, firewalls, and endpoint detection systems.</li> <li>Incident response: Lead the investigation and triage of security incidents. Perform detailed analysis of security events, determine their severity, and coordinate an appropriate response to mitigate threats.</li> <li>Threat intelligence: Stay updated on the latest threat intelligence and trends. Analyze emerging threats and contribute to the development of proactive defense strategies.</li> <li>Advanced analysis: Perform deep-dive analysis of complex security incidents, conducting root cause analysis and providing actionable recommendations for resolution.</li> <li>SOC leadership: Mentor and guide junior SOC analysts, ensuring the team follows best practices and continuously improves their skills.</li> <li>Reporting: Prepare and deliver detailed reports on security incidents, trends, and activities to senior management. Provide executive-level summaries and recommendations.</li> <li>Collaboration: Work closely with cross-functional teams, including IT, network security, and risk management, to develop and implement security measures.</li> <li>Threat hunting: Proactively search for potential security threats and vulnerabilities across the organization’s network and endpoints.</li> <li>Documentation and procedures: Maintain accurate documentation for security incidents, procedures, and processes. Regularly update the knowledge base to ensure continuity of operations and knowledge transfer within the team.</li> <li>Security tool optimization: Assist in the tuning and optimization of security tools to improve detection accuracy and reduce false positives.</li> <h4>Requirements</h4> <li>Experience: 5+ years of experience in security operations or a related cybersecurity field, with at least 2 years in a senior or leadership role in a SOC.</li> <li>Technical knowledge: Strong understanding of security technologies, including SIEM, firewalls, IDS/IPS, endpoint protection, and vulnerability management tools.</li> <li>Incident response expertise: Demonstrated experience in responding to security incidents and conducting thorough investigations.</li> <li>Threat intelligence & analysis: Proficiency in threat intelligence sources, analysis techniques, and utilizing intelligence to inform defensive strategies.</li> <li>Security frameworks: Familiarity with industry standards and frameworks (e.g., NIST, ISO 27001, MITRE ATT&CK).</li> <li>Certifications: Relevant certifications such as CISSP, CISM, CEH, GIAC, or CompTIA Security+ are highly desirable.</li> <li>Strong analytical skills: Ability to analyze complex security incidents, interpret log data, and provide actionable insights.</li> <li>Communication skills: Excellent written and verbal communication skills, with the ability to clearly explain complex security concepts to technical and non-technical stakeholders.</li> <li>Attention to detail: Strong attention to detail and a proactive approach to identifying and mitigating threats.</li></p><p></p>

<p><h4>Description</h4> <p>Bank of Jordan is on the lookout for a dedicated and knowledgeable Information Security Officer to join our dynamic team. As an Information Security Officer, you will be responsible for protecting our organization’s information assets and ensuring that our security protocols align with industry standards and regulatory requirements.</p> <p>Your role is pivotal in establishing and maintaining a robust information security environment that safeguards sensitive data while fostering a culture of awareness and compliance among all employees at the bank.</p> <h4>Responsibilities</h4> <li>Monitor security events: Continuously monitor security alerts from various security tools, including SIEM (Security Information and Event Management), IDS/IPS, firewalls, and endpoint detection systems.</li> <li>Incident response: Lead the investigation and triage of security incidents. Perform detailed analysis of security events, determine their severity, and coordinate an appropriate response to mitigate threats.</li> <li>Threat intelligence: Stay updated on the latest threat intelligence and trends. Analyze emerging threats and contribute to the development of proactive defense strategies.</li> <li>Advanced analysis: Perform deep-dive analysis of complex security incidents, conducting root cause analysis and providing actionable recommendations for resolution.</li> <li>SOC leadership: Mentor and guide junior SOC analysts, ensuring the team follows best practices and continuously improves their skills.</li> <li>Reporting: Prepare and deliver detailed reports on security incidents, trends, and activities to senior management. Provide executive-level summaries and recommendations.</li> <li>Collaboration: Work closely with cross-functional teams, including IT, network security, and risk management, to develop and implement security measures.</li> <li>Threat hunting: Proactively search for potential security threats and vulnerabilities across the organization’s network and endpoints.</li> <li>Documentation and procedures: Maintain accurate documentation for security incidents, procedures, and processes. Regularly update the knowledge base to ensure continuity of operations and knowledge transfer within the team.</li> <li>Security tool optimization: Assist in the tuning and optimization of security tools to improve detection accuracy and reduce false positives.</li> <h4>Requirements</h4> <li>Experience: 5+ years of experience in security operations or a related cybersecurity field, with at least 2 years in a senior or leadership role in a SOC.</li> <li>Technical knowledge: Strong understanding of security technologies, including SIEM, firewalls, IDS/IPS, endpoint protection, and vulnerability management tools.</li> <li>Incident response expertise: Demonstrated experience in responding to security incidents and conducting thorough investigations.</li> <li>Threat intelligence & analysis: Proficiency in threat intelligence sources, analysis techniques, and utilizing intelligence to inform defensive strategies.</li> <li>Security frameworks: Familiarity with industry standards and frameworks (e.g., NIST, ISO 27001, MITRE ATT&CK).</li> <li>Certifications: Relevant certifications such as CISSP, CISM, CEH, GIAC, or CompTIA Security+ are highly desirable.</li> <li>Strong analytical skills: Ability to analyze complex security incidents, interpret log data, and provide actionable insights.</li> <li>Communication skills: Excellent written and verbal communication skills, with the ability to clearly explain complex security concepts to technical and non-technical stakeholders.</li> <li>Attention to detail: Strong attention to detail and a proactive approach to identifying and mitigating threats.</li></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Penetration Tester is responsible for conducting authorized security assessments across enterprise, government, and critical infrastructure environments to identify, validate, and report security vulnerabilities. As part of ZainTECH's Cybersecurity practice, the role supports the delivery of penetration testing engagements across infrastructure, web, wireless and applications. The Penetration Tester performs hands-on offensive security testing, validates exploitability of identified vulnerabilities, and delivers clear, actionable remediation guidance to customers. The role works closely with cybersecurity consultants, advisory teams, and customer stakeholders to help strengthen security posture and reduce organizational risk across the MENA region.</p><p>Responsibilities:</p><p>Penetration Testing &amp; Security Assessments</p><ul><li>Conduct penetration testing engagements across: External and internal networks, Web applications, APIs and web services, Wireless environments, Infrastructure and supporting systems</li><li>Execute testing activities in accordance with approved methodologies, industry standards, and customer-defined rules of engagement</li><li>Identify, validate, and safely demonstrate security vulnerabilities and attack paths</li><li>Assess exploitability, business impact, and risk exposure associated with identified findings</li><li>Perform security validation and retesting activities following remediation efforts</li></ul><p>Vulnerability Analysis &amp; Reporting</p><ul><li>Analyze identified vulnerabilities and security weaknesses to determine potential business impact</li><li>Develop detailed technical findings and remediation recommendations</li><li>Produce high-quality penetration testing reports that clearly communicate: Vulnerability details, Risk ratings, Attack scenarios, Business impact, Remediation guidance</li><li>Ensure findings are reproducible, technically accurate, and aligned with industry best practices</li></ul><p>Testing Governance &amp; Compliance</p><ul><li>Conduct all testing activities within approved scope and rules of engagement</li><li>Ensure customer systems, data, and environments are protected throughout testing activities</li><li>Maintain strict confidentiality of customer information and testing results</li><li>Adhere to applicable regulatory, contractual, and legal requirements governing penetration testing engagements</li><li>Support compliance with NCSC Jordan licensing requirements and operational standards</li></ul><p>Technical Research &amp; Continuous Improvement</p><ul><li>Stay current on: Emerging threats, Attack techniques, Vulnerability trends, Security research, Offensive security tools and methodologies</li><li>Contribute to the enhancement of penetration testing methodologies, tools, and processes</li><li>Participate in internal knowledge-sharing initiatives and technical training programs</li><li>Support continuous improvement activities within the Cybersecurity Advisory Services practice</li></ul><p>Cross-Functional Collaboration</p><ul><li>Collaborate with: Penetration Testing Team Leaders, Cybersecurity Consultants, Security Architects, Managed Security Services teams</li><li>Support remediation discussions and knowledge transfer activities where required</li><li>Contribute technical expertise during customer engagements and security assessments</li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree or Intermediate Diploma from a recognized university or academic institution</p><p>Minimum 3 years of practical cybersecurity experience</p><p>Demonstrated participation in at least two completed penetration testing projects</p><p>Possession of at least one valid NCSC-approved penetration testing certification, including:</p><ul><li>Certified Ethical Hacker (CEH)</li><li>CREST Registered Penetration Tester (CRT)</li><li>Offensive Security Wireless Professional (OSWP)</li><li>Offensive Security Certified Professional (OSCP)</li><li>CompTIA PenTest+</li><li>or another NCSC-approved equivalent certification</li></ul><p>Hands-on offensive skills across network, web, and application testing, with command of common tooling (Burp Suite, Nmap, Metasploit) and scripting</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description</p><p>Our Mission is to Simplify Life. We simplify and automate complex decision-making for customer-centric industries, including Utilities, Financial Services, Logistics, and Government, that drive the world's economies.</p><p>We are looking for a technically dominant, operationally rigorous Director of Emerging Technology to lead our EmTech engineering team in Jordan. You will own the full engineering mandate of our Emerging Technology practice, setting the standard for how we architect, build, and deliver solutions across low-code enterprise platforms, microservices, and modern cloud-native stacks.</p><p>You will lead highly skilled engineers building on complex, production-grade systems. Your technical depth matches theirs: you can engage in deep architectural debates, evaluate trade-offs with precision, and make decisions that hold up under production pressure. Your credibility is built on expertise, not title.</p><p>Technical mastery is only half the mandate. You are the <b>anchor of the EmTech team</b>, absorbing external complexity and translating it into calm, structured direction. You build a culture of accountability, equitable performance, and consistent delivery excellence, where merit is the only currency. You operate on the same clear sequence: <b>What</b>, then <b>How</b>, then <b>Who</b>.</p><p><br></p><p><b><u>Core Mindset &amp; Traits</u></b></p><p><b>Technically Credible.</b>&nbsp;</p><p>You can architect on a whiteboard, debug in a terminal, and evaluate an estimate with the fluency of someone who has shipped for years. Credibility is the foundation of your authority.</p><p><b>Mission-Oriented.</b>&nbsp;</p><p>Driven by outcomes and measurable impact.</p><p><b>Pressure Absorber.</b>&nbsp;</p><p>When urgency hits, your team feels a clear plan and steady direction.</p><p><b>Empathetic and Consistent.</b>&nbsp;</p><p>You invest deeply in your people, and you hold a consistent bar for everyone. Standards apply equally, and fairness is the foundation of trust.</p><p><b>Data-Informed.</b>&nbsp;</p><p>Dashboards, defect rates, and deployment logs: the numbers speak.</p><p><b>Operator, Not a Theorist.</b>&nbsp;</p><p>​Forged in live delivery: systems scaled, teams built, deadlines met.</p><p><br></p><p><b><u>Key Responsibilities:</u></b></p><p>Technical Leadership &amp; Engineering Excellence</p><ul><li>Hands-on technical oversight across the EmTech portfolio: Mendix (or equivalent), microservices, APIs, cloud-native stacks.</li><li>Personally engage in architecture reviews, estimates, and technical decisions; ensure honest, rigorous commitments.</li><li>Drive code quality standards, technical debt management, and design review practices.</li><li>Lead evaluation and adoption of emerging tech (AI/ML, intelligent automation), separating hype from production-ready capability.</li><li>Establish engineering KPIs: velocity, defect density, deployment frequency, MTTR.</li></ul><p>EmTech Team Leadership &amp; Culture</p><ul><li>Serve as the senior engineering leader for the team, with clarity and full executive backing.</li><li>Act as the strategic buffer between external pressure and your engineers.</li><li>Enforce transparent, consistent engineering practices from sprint ceremonies to quarterly reviews.</li><li>Establish a structured communication cadence with global leadership.</li></ul><p>Delivery Execution &amp; Performance Management</p><ul><li>Own delivery accountability across all EmTech programs, on time, on budget, on spec.</li><li>Implement rigorous delivery governance: sprint discipline, milestone tracking, dependency and risk management.</li><li>Run data-driven delivery reviews against objective metrics.</li><li>Address performance gaps with speed and fairness.</li></ul><p>Performance-First, Equitable Culture</p><ul><li>Promotions, bonuses, and assignments earned through measurable contribution, never tenure, relationships, or lobbying.</li><li>Anchor evaluations to objective, documented criteria visible before the review period.</li><li>Build career development frameworks with clear competency milestones.</li><li>Ensure diverse technical talent thrives through a system that rewards capability and eliminates favoritism.</li></ul><p>Engineering Talent Development</p><ul><li>Mentor and develop engineering leads and senior engineers into the next generation of technical leaders.</li><li>Ensure every engineer has clarity on scope, priorities, and growth trajectory.</li><li>Design rapid onboarding; build a learning culture that makes EmTech a destination for top regional talent.</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Education</b></p><ul><li>Bachelor's in CS, Software Engineering, or Information Systems (required); Master's (strongly preferred).</li></ul><p>Technical Expertise</p><ul><li>Deep, hands-on experience with low-code enterprise platforms, specifically Mendix or an equivalent platform (OutSystems, Power Platform at enterprise scale).</li><li>Proven expertise in microservices, API design, event-driven and distributed systems.</li><li>Modern stacks: cloud-native (AWS/Azure/GCP), Docker, Kubernetes, CI/CD, DevOps.</li><li>Software quality engineering and emerging-tech evaluation discipline.</li></ul><p>Leadership &amp; Experience</p><ul><li><b>15+ years</b> in tech, with <b>5+ years</b> leading engineering teams of 20+.</li><li>Proven track record building/scaling high-performing engineering teams and performance systems.</li><li>Senior technical leader for a practice/team/CoE; client-facing delivery; developing engineering leads.</li></ul><p>Knowledge, Skills &amp; Abilities</p><ul><li>Agile/SAFe/DAD;</li><li>change leadership;</li><li>Jira/Azure DevOps/Confluence.</li><li>English &amp; Arabic <b>(required)</b></li></ul><p>Certifications &amp; Preferences</p><ul><li>Mendix certification (Intermediate/Advanced) <b>(strongly preferred)</b></li><li>PMP/PMI-ACP <b>(preferred)</b></li><li>MENA market experience.</li></ul><p><br></p></div>

<p>The position is located in the Office of the Special Envoy of the Secretary General for Yemen (OSESGY). The incumbent will be based in Amman, Jordan and will report to the Administrative Officer in the Office of the Chief of Mission Support.</p><p>Responsibilities Within the limits of delegated authority, the staff Assistant will be responsible for performing the following duties:</p><ul><li>Assists in the overall administration of the section/unit i.e. provides substantive and administrative assistance in managing priorities and workflow of the manager and of the work unit; assists in coordinating and monitoring of multiple and diverse activities and work processes to ensure that management directives and decisions are properly carried out and products delivered in a timely manner.</li><li>Serves as a communications link between supervisor and senior staff; on behalf of supervisor, keeps others informed by conveying directives, reports, status updates and other relevant information; brings sensitive and urgent matters to the attention of the manager.</li><li>Provides assistance in time management and scheduling on behalf of the manager with appropriate consultation as required; effectively prioritizes and resolves related conflicts and competing demands.</li><li>Screens and prioritizes all incoming correspondence; compiles relevant background documents and references; identifies issues requiring the manager s attention and refers others to the relevant officer for appropriate disposition; monitors and follows-up on actions to be taken.</li><li>Independently handles a wide range of complex information requests and inquiries (e.g. answer requests requiring file or other research); responds, or drafts responses, to a diverse range of correspondence and other communications.</li><li>Provides assistance in improving administrative procedures and systems to ensure smooth functioning of the department, including filing (paper and electronic) systems.</li><li>Oversees work of junior office support staff; establishes priorities and deadlines, assigns work and reviews outputs upon completion; trains office support staff in administrative, protocol and other relevant procedures.</li><li>Organizes official receptions, meetings, etc., handling all necessary arrangements (e.g. room reservations, guest/participant lists, invitations, catering, seating arrangements, background documentation, special equipment, etc.).</li><li>Prepares, processes, and classifies confidential information.</li><li>Handles a wide range of administrative duties/processes (e.g. leave and attendance records, timesheets, travel arrangements, visa applications, expense statements, telecommunications charges, equipment purchase, service and supply requisitions, conference room bookings, etc.).</li><li>Exercises quality-control functions for all outgoing documents; proofreads and edits texts for adherence for format, grammar, punctuation and style.</li><li>Uses standard word processing package to produce a wide variety of large, complex documents and reports.</li><li>Provides administrative, coordination and protocol support to OCMS by assisting with matters involving the Government of Jordan including processing of visas, residency permits and other protocol-related requirements for OSESGY personnel and mission-related activities.</li><li>Performs other duties as assigned.</li></ul><p>Competencies</p><p>Professionalism: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.</p><p>Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.</p><p>Communication: Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify, and exhibits interest in having two-way communication; Tailors language, tone, style and format to match the audience; Demonstrates openness in sharing information and keeping people informed.</p><p>Client Orientation: Considers all those to whom services are provided to be</p><p><strong>Desired Candidate Profile</strong></p><p>Professionalism: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.</p><p>Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.</p><p>Communication: Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify, and exhibits interest in having two-way communication; Tailors language, tone, style and format to match the audience; Demonstrates openness in sharing information and keeping people informed.</p><p>Client Orientation: Considers all those to whom services are provided to be</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About the Role<br></strong><br>MASE Gulf is seeking an experienced and highly motivated Senior Operations Engineer to support the delivery of our growing portfolio of utility-scale and commercial solar PV assets across the UAE.<br>This is a hybrid role that combines operational coordination, technical engineering, client interface and field leadership. You will play a key role in ensuring that MASE's operations are delivered safely, efficiently and in accordance with contractual obligations while maintaining a strong presence across our operating sites.<br>You will divide your time between MASE's Dubai office and project sites throughout the UAE, working closely with field technicians, subcontractors, clients and internal support teams to ensure the highest standards of operational excellence.<br>Designation: IC5<br>Reporting to: Gulf Operations &amp; Growth Manager <em>and&nbsp;</em><em>regular interface with&nbsp;</em>HQ Operations Lead<br><strong>Role Purpose</strong><br>To oversee the day-to-day operational delivery of MASE Gulf's solar O&amp;M portfolio by combining technical engineering expertise with operational coordination, field supervision and client support.<br>You will ensure maintenance activities are properly planned, executed, monitored and continuously improved while providing technical leadership to site teams and supporting the continued growth of MASE Gulf.<br><strong>Key Responsibilities<br></strong><br><u>Operations Management</u><br><ul><li>Coordinate the day-to-day operation of MASE Gulf's assigned solar PV portfolio.</li><li>Develop weekly and monthly maintenance schedules.</li><li>Coordinate and oversee internal resources, subcontractors and service partners.</li><li>Ensure preventive and corrective maintenance activities are completed safely and on schedule.</li><li>Monitor work order progress and ensure timely close-out.</li><li>Track contractual KPIs and operational performance metrics.</li><li>Coordinate outage planning and maintenance windows.</li><li>Support project mobilization and demobilization activities.</li></ul><u>Technical Engineering</u><br><ul><li>Provide technical support for complex faults and troubleshooting activities.</li><li>Assist with root cause investigations and technical reports.</li><li>Review maintenance records and verify technical quality.</li><li>Review OEM recommendations and maintenance strategies.</li><li>Participate in major maintenance activities when required.</li></ul><u>Field Leadership</u><br><ul><li>Maintain a regular presence across MASE Gulf project sites.</li><li>Supervise field teams during critical maintenance activities.</li><li>Conduct routine technical inspections and quality audits.</li><li>Verify compliance with MASE procedures and client requirements.</li><li>Support engineers and technicians with troubleshooting and technical guidance.</li><li>Perform periodic site condition assessments.</li><li>Identify operational risks before they impact plant performance.</li><li>Ensure corrective actions are implemented and properly documented.</li></ul><u>Client &amp; Stakeholder Management<br></u><br><ul><li>Serve as one of the primary operational contacts for assigned clients.</li><li>Attend client meetings and operational review meetings.</li><li>Present operational updates and maintenance performance.</li><li>Coordinate with OEMs, EPC contractors and utility representatives.</li><li>Support commercial discussions relating to operational performance.</li><li>Maintain strong client relationships through proactive communication.</li></ul><u>Reporting &amp; Operational Control<br></u><br><ul><li>Prepare of monthly operational reports.</li><li>Review technical reports submitted by field engineers.</li><li>Track plant availability, PR, response times and maintenance KPIs.</li><li>Maintain accurate operational records and documentation.</li><li>Monitor contractual deliverables and reporting deadlines.</li><li>Prepare management reports and performance dashboards.</li></ul><u>Continuous Improvement<br></u><br><ul><li>Identify opportunities to improve maintenance efficiency.</li><li>Develop and enhance standard operating procedures.</li><li>Improve reporting templates and operational workflows.</li><li>Support implementation of digital tools and automation initiatives.</li><li>Promote operational best practices across the UAE portfolio.</li><li>Participate in internal audits and quality improvement initiatives.</li></ul><u>Health, Safety &amp; Quality<br></u><br><ul><li>Promote MASE's safety-first culture.</li><li>Ensure compliance with all HSE requirements.</li><li>Conduct routine field safety observations.</li><li>Participate in incident investigations where required.</li><li>Monitor quality of maintenance activities.</li><li>Ensure compliance with contractual, regulatory and MASE standards.</li></ul><strong>Qualifications<br></strong><br><ol><li>Bachelor's Degree in Electrical Engineering, Renewable Energy Engineering or a related discipline.</li><li>Minimum 4 years' experience in utility-scale or commercial solar PV operations and maintenance.</li><li>Previous experience supervising field personnel or contractors.</li><li>Strong understanding of LV, MV and HV electrical systems.</li><li>Experience working with SCADA platforms and remote monitoring systems.</li><li>Experience with CMMS and maintenance management systems is preferred.</li><li>Strong technical reporting and analytical skills.</li><li>Excellent communication and stakeholder management abilities.</li><li>Valid UAE driving licence or the ability to obtain one.</li></ol><strong>What We're Looking For</strong><br>The successful candidate is equally comfortable in the office and in the field. You enjoy solving technical problems, coordinating people, improving processes and building strong client relationships. You are proactive, highly organised and capable of managing multiple projects while maintaining exceptional attention to detail.<br>You are willing to travel regularly throughout the UAE and the GCC region and take ownership of operational outcomes rather than simply coordinating activities.<br> </div>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <ul> <li>Handle customer interactions across all channels, including voice, email, WhatsApp, live chat, and social media.</li> <li>Deliver timely, accurate, and personalized responses aligned with luxury service standards and brand tone of voice.</li> <li>Provide a seamless omnichannel experience, ensuring continuity across customer touchpoints.</li> <li>Manage and document all customer interactions in Salesforce Service Cloud, with strong focus on First Contact Resolution (FCR).</li> <li>Maintain a professional, empathetic, and solution-oriented approach in all customer engagements.</li> <li>Deliver personalized, high-quality service that reflects the values, image, and standards of Chalhoub Group’s luxury Maisons.</li> <li>Proactively identify and act on sales and assisted-selling opportunities during customer interactions.</li> <li>Support revenue-generating initiatives such as pay-by-link, product recommendations, and cross-sell opportunities.</li> <li>Escalate complex or sensitive cases appropriately while maintaining customer confidence and satisfaction.</li> <li>Consistently meet and exceed defined KPIs, including: <ul> <li>Quality and customer satisfaction</li> <li>Productivity and adherence</li> <li>Sales contribution</li> <li>Service level targets</li> </ul> </li> <li>Adhere strictly to internal processes, compliance requirements, and luxury communication guidelines.</li> <li>Contribute to continuous improvement by flagging customer pain points and process gaps.</li> </ul> <h4>What you’ll need to succeed</h4> <ul> <li>Strong written and verbal communication aligned with luxury service standards.</li> <li>Commercial and sales-oriented mindset.</li> <li>High emotional intelligence and strong customer empathy.</li> <li>Excellent problem-solving and ownership mentality.</li> <li>Strong multitasking and prioritization skills.</li> <li>Ability to perform effectively in a fast-paced, KPI-driven environment.</li> <li>Digital fluency and openness to AI-enabled tools and automation.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.</p> <h4>About the role</h4> <p>Our Assistant Food & Beverage Outlet Manager supports the Food & Beverage Outlet Manager in leading the daily operations of one of our Food & Beverage outlets, ensuring exceptional service, operational excellence, and memorable dining experiences. You will play an active role in developing the team, driving guest satisfaction, and maintaining the high standards of quality and hospitality that define Four Seasons.</p> <h4>What you will do:</h4> <ul> <li>Support the daily operation of the outlet, ensuring exceptional guest service and adherence to Four Seasons standards.</li> <li>Lead by example by being highly visible on the floor, engaging with guests, anticipating their needs, and creating personalized dining experiences.</li> <li>Assist in maximizing outlet revenue through effective table management, reservation planning, and operational efficiency during peak business periods.</li> <li>Build lasting relationships with guests by recognizing preferences, encouraging repeat visits, and ensuring memorable experiences.</li> <li>Respond promptly and professionally to guest feedback, concerns, and special requests, taking ownership to achieve complete guest satisfaction.</li> <li>Supervise, coach, and motivate the outlet team, ensuring high standards of service, product knowledge, grooming, and professional conduct.</li> <li>Support the planning and execution of special events, promotions, and menu initiatives in collaboration with the culinary and beverage teams.</li> <li>Maintain the highest standards of cleanliness, presentation, safety, and maintenance throughout the outlet by conducting regular inspections.</li> <li>Assist in controlling labor costs, operating expenses, purchasing, and inventory to achieve departmental financial objectives.</li> <li>Monitor service quality and identify opportunities to enhance operational efficiency and the overall guest experience.</li> <li>Work collaboratively with Culinary, Stewarding, Housekeeping, Engineering, and other hotel departments to ensure seamless operations.</li> <li>Participate in daily briefings, departmental meetings, and training sessions while fostering a positive and collaborative team environment.</li> </ul> <h4>What you will bring:</h4> <ul> <li>Previous supervisory or management experience in a luxury hotel, fine dining restaurant, or upscale Food & Beverage operation.</li> <li>A genuine passion for hospitality and delivering exceptional guest experiences.</li> <li>Strong leadership and coaching skills with the ability to motivate, develop, and inspire a diverse team.</li> <li>Excellent communication and interpersonal skills with the confidence to engage with guests and colleagues at all levels.</li> <li>Strong organizational, problem-solving, and decision-making abilities in a fast-paced environment.</li> <li>Financial awareness with experience supporting labor management, cost control, purchasing, and inventory.</li> <li>Excellent command of English; additional language skills are considered an advantage.</li> <li>Flexibility to work evenings, weekends, and public holidays based on operational requirements.</li> </ul> <h4>What we offer:</h4> <ul> <li>Competitive salary and benefits package.</li> <li>Opportunities for professional development and career growth.</li> <li>A supportive and collaborative work environment.</li> <li>Training programs designed to enhance your leadership and hospitality expertise.</li> <li>Employee wellness and recognition programs.</li> <li>The opportunity to be part of a luxury guest experience focused on excellence and personalized service.</li> </ul> <h4>Schedule & hours:</h4> <p>Full-time job.</p> <p>Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.<br><br><p><b>About the Role</b></p><br><br><p>Our <b>Assistant Food &amp; Beverage Outlet Manager</b> supports the Food &amp; Beverage Outlet Manager in leading the daily operations of one of our Food &amp; Beverage outlets, ensuring exceptional service, operational excellence, and memorable dining experiences. You will play an active role in developing the team, driving guest satisfaction, and maintaining the high standards of quality and hospitality that define Four Seasons.</p><br><br><p><b>What you will do:</b></p><br><br><ul><li>Support the daily operation of the outlet, ensuring exceptional guest service and adherence to Four Seasons standards.</li><li>Lead by example by being highly visible on the floor, engaging with guests, anticipating their needs, and creating personalized dining experiences.</li><li>Assist in maximizing outlet revenue through effective table management, reservation planning, and operational efficiency during peak business periods.</li><li>Build lasting relationships with guests by recognizing preferences, encouraging repeat visits, and ensuring memorable experiences.</li><li>Respond promptly and professionally to guest feedback, concerns, and special requests, taking ownership to achieve complete guest satisfaction.</li><li>Supervise, coach, and motivate the outlet team, ensuring high standards of service, product knowledge, grooming, and professional conduct.</li><li>Support the planning and execution of special events, promotions, and menu initiatives in collaboration with the culinary and beverage teams.</li><li>Maintain the highest standards of cleanliness, presentation, safety, and maintenance throughout the outlet by conducting regular inspections.</li><li>Assist in controlling labor costs, operating expenses, purchasing, and inventory to achieve departmental financial objectives.</li><li>Monitor service quality and identify opportunities to enhance operational efficiency and the overall guest experience.</li><li>Work collaboratively with Culinary, Stewarding, Housekeeping, Engineering, and other hotel departments to ensure seamless operations.</li><li>Participate in daily briefings, departmental meetings, and training sessions while fostering a positive and collaborative team environment.</li></ul><p><b>What you will bring:</b></p><br><br><ul><li>Previous supervisory or management experience in a luxury hotel, fine dining restaurant, or upscale Food &amp; Beverage operation.</li><li>A genuine passion for hospitality and delivering exceptional guest experiences.</li><li>Strong leadership and coaching skills with the ability to motivate, develop, and inspire a diverse team.</li><li>Excellent communication and interpersonal skills with the confidence to engage with guests and colleagues at all levels.</li><li>Strong organizational, problem-solving, and decision-making abilities in a fast-paced environment.</li><li>Financial awareness with experience supporting labor management, cost control, purchasing, and inventory.</li><li>Excellent command of English; additional language skills are considered an advantage.</li><li>Flexibility to work evenings, weekends, and public holidays based on operational requirements.</li></ul><p><b>What we offer:</b></p><br><br><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career growth.</li><li>A supportive and collaborative work environment.</li><li>Training programs designed to enhance your leadership and hospitality expertise.</li><li>Employee wellness and recognition programs.</li><li>The opportunity to be part of a luxury guest experience focused on excellence and personalized service.</li></ul><p><b>Schedule &amp; hours:</b></p><br><br><ul><li>Full-time job.</li><li>Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.</li></ul><br><br><br><br><br><br> </div>

<p><h4>About Open.cx<\/h4>\n<p>Open.cx is a Y Combinator-backed AI customer support platform trusted by enterprises such as Mollie, TicketSwap, and MoneyGram. We're a small, high-output team building AI that actually works \u2014 and we move fast. LinkedIn is a core growth channel for us, and our content lands in front of CEOs, founders, and C-level operators every day. We need a video editor who can match our energy and make that content impossible to scroll past.<\/p>\n<h4>The role<\/h4>\n<p>We're not hiring someone to make \"polished corporate videos.\" We're hiring a video editor \u2014 someone who lives and breathes kinetic, short-form storytelling, with the production polish of a top-tier tech reviewer. Your job: make our LinkedIn videos so compelling that stopping the scroll feels involuntary to a busy CEO halfway through their morning.<\/p>\n<p>You'll own the full editing pipeline, from raw talking-head footage to a punchy, high-retention LinkedIn video ready to post.<\/p>\n<h4>What you'll do<\/h4>\n<p><strong>Retention-first storytelling:<\/strong><\/p>\n<ul>\n<li>Nail the first 3 seconds of every video like your job depends on it (because it does)<\/li>\n<li>Edit talking-head LinkedIn videos in a fast, word-by-word caption style synced to every syllable<\/li>\n<li>Build zoom punches, text pops, glitch transitions, and motion blur sequences that feel native to short-form<\/li>\n<li>Land frame-perfect cuts timed to speech rhythm, breath pauses, and musical beats \u2014 nothing cuts by accident<\/li>\n<\/ul>\n<p><strong>Cinematic polish:<\/strong><\/p>\n<ul>\n<li>Execute cinematic color grading with custom LUTs, matched skin tones, and a consistent look across every clip<\/li>\n<li>Deliver pristine audio: noise reduction, EQ, de-essing, compression, and music ducking that lets speech breathe<\/li>\n<li>Mix sound design directly into the audio bed \u2014 wooshes, pops, clicks, and risers timed to the frame<\/li>\n<li>Stabilize, reframe, and clean every shot \u2014 no shaky footage, no off-axis horizons, no sloppy keyframes<\/li>\n<\/ul>\n<p><strong>Brand and visual system:<\/strong><\/p>\n<ul>\n<li>Design floating lower thirds, name tags, and call-to-action end cards that feel brand-native, not template-y<\/li>\n<li>Cut subjects from backgrounds and create the \"floating\" professional look<\/li>\n<li>Produce and integrate B-roll that serves the narrative \u2014 stock, screen recordings, product shots, match cuts<\/li>\n<li>Maintain a tight 3-color palette and matching type system across every video with pixel-perfect consistency<\/li>\n<\/ul>\n<p><strong>Ownership and throughput:<\/strong><\/p>\n<ul>\n<li>Build reusable motion graphic templates so output scales without sacrificing polish<\/li>\n<li>Review every frame like it's going on a billboard: obsess over details most viewers won't consciously notice but will feel<\/li>\n<li>Deliver 2 to 4 polished videos per week, consistently and on deadline, without quality drift<\/li>\n<\/ul>\n<h4>How to apply<\/h4>\n<p>We use a \"Show, Don't Tell\" process. No resume gets hired on its own.<\/p>\n<p><strong>Step 1 \u2014 Application:<\/strong> Submit your portfolio plus a 90-second video of yourself explaining why you're the right editor for an AI startup targeting enterprise decision-makers. Candidates who skip the video will not be reviewed.<\/p>\n<p><strong>Step 2 \u2014 Paid sample project:<\/strong> Top 3 to 5 candidates receive a short raw clip and get paid to edit it in our style. This is the real interview.<\/p>\n<p><strong>Step 3 \u2014 Culture chat:<\/strong> A 30-minute call with the team. We want to know if you take ownership, not just instructions.<\/p>\n<p><strong>Step 4 \u2014 Paid trial:<\/strong> We start with a 1-month paid trial. If it clicks for both sides, we make it official.<\/p>\n<h4>Requirements<\/h4>\n<p><strong>You are the right person if:<\/strong><\/p>\n<ul>\n<li>Your portfolio is fast-paced and caption-driven \u2014 not slow corporate reels<\/li>\n<li>You obsess over the first 3 seconds of every video<\/li>\n<li>You know sound design is 50% of the edit<\/li>\n<li>You're proactive \u2014 you don't wait to be told what looks good<\/li>\n<\/ul>\n<p><strong>Tools we expect you to know:<\/strong><\/p>\n<ul>\n<li>Premiere Pro or DaVinci Resolve<\/li>\n<li>After Effects or CapCut (motion graphics)<\/li>\n<li>Photoshop or Remove.bg (background cutouts)<\/li>\n<li>Frame.io or similar (review and delivery)<\/li>\n<\/ul><\/p><p><\/p>

<p><h4>About Open.cx<\/h4>\n<p>Open.cx is a Y Combinator-backed AI customer support platform trusted by enterprises such as Mollie, TicketSwap, and MoneyGram. We're a small, high-output team building AI that actually works \u2014 and we move fast. LinkedIn is a core growth channel for us, and our content lands in front of CEOs, founders, and C-level operators every day. We need a video editor who can match our energy and make that content impossible to scroll past.<\/p>\n<h4>The role<\/h4>\n<p>We're not hiring someone to make \"polished corporate videos.\" We're hiring a video editor \u2014 someone who lives and breathes kinetic, short-form storytelling, with the production polish of a top-tier tech reviewer. Your job: make our LinkedIn videos so compelling that stopping the scroll feels involuntary to a busy CEO halfway through their morning.<\/p>\n<p>You'll own the full editing pipeline, from raw talking-head footage to a punchy, high-retention LinkedIn video ready to post.<\/p>\n<h4>What you'll do<\/h4>\n<p><strong>Retention-first storytelling:<\/strong><\/p>\n<ul>\n<li>Nail the first 3 seconds of every video like your job depends on it (because it does)<\/li>\n<li>Edit talking-head LinkedIn videos in a fast, word-by-word caption style synced to every syllable<\/li>\n<li>Build zoom punches, text pops, glitch transitions, and motion blur sequences that feel native to short-form<\/li>\n<li>Land frame-perfect cuts timed to speech rhythm, breath pauses, and musical beats \u2014 nothing cuts by accident<\/li>\n<\/ul>\n<p><strong>Cinematic polish:<\/strong><\/p>\n<ul>\n<li>Execute cinematic color grading with custom LUTs, matched skin tones, and a consistent look across every clip<\/li>\n<li>Deliver pristine audio: noise reduction, EQ, de-essing, compression, and music ducking that lets speech breathe<\/li>\n<li>Mix sound design directly into the audio bed \u2014 wooshes, pops, clicks, and risers timed to the frame<\/li>\n<li>Stabilize, reframe, and clean every shot \u2014 no shaky footage, no off-axis horizons, no sloppy keyframes<\/li>\n<\/ul>\n<p><strong>Brand and visual system:<\/strong><\/p>\n<ul>\n<li>Design floating lower thirds, name tags, and call-to-action end cards that feel brand-native, not template-y<\/li>\n<li>Cut subjects from backgrounds and create the \"floating\" professional look<\/li>\n<li>Produce and integrate B-roll that serves the narrative \u2014 stock, screen recordings, product shots, match cuts<\/li>\n<li>Maintain a tight 3-color palette and matching type system across every video with pixel-perfect consistency<\/li>\n<\/ul>\n<p><strong>Ownership and throughput:<\/strong><\/p>\n<ul>\n<li>Build reusable motion graphic templates so output scales without sacrificing polish<\/li>\n<li>Review every frame like it's going on a billboard: obsess over details most viewers won't consciously notice but will feel<\/li>\n<li>Deliver 2 to 4 polished videos per week, consistently and on deadline, without quality drift<\/li>\n<\/ul>\n<h4>How to apply<\/h4>\n<p>We use a \"Show, Don't Tell\" process. No resume gets hired on its own.<\/p>\n<p><strong>Step 1 \u2014 Application:<\/strong> Submit your portfolio plus a 90-second video of yourself explaining why you're the right editor for an AI startup targeting enterprise decision-makers. Candidates who skip the video will not be reviewed.<\/p>\n<p><strong>Step 2 \u2014 Paid sample project:<\/strong> Top 3 to 5 candidates receive a short raw clip and get paid to edit it in our style. This is the real interview.<\/p>\n<p><strong>Step 3 \u2014 Culture chat:<\/strong> A 30-minute call with the team. We want to know if you take ownership, not just instructions.<\/p>\n<p><strong>Step 4 \u2014 Paid trial:<\/strong> We start with a 1-month paid trial. If it clicks for both sides, we make it official.<\/p>\n<h4>Requirements<\/h4>\n<p><strong>You are the right person if:<\/strong><\/p>\n<ul>\n<li>Your portfolio is fast-paced and caption-driven \u2014 not slow corporate reels<\/li>\n<li>You obsess over the first 3 seconds of every video<\/li>\n<li>You know sound design is 50% of the edit<\/li>\n<li>You're proactive \u2014 you don't wait to be told what looks good<\/li>\n<\/ul>\n<p><strong>Tools we expect you to know:<\/strong><\/p>\n<ul>\n<li>Premiere Pro or DaVinci Resolve<\/li>\n<li>After Effects or CapCut (motion graphics)<\/li>\n<li>Photoshop or Remove.bg (background cutouts)<\/li>\n<li>Frame.io or similar (review and delivery)<\/li>\n<\/ul><\/p><p><\/p>

<p><h4>About Open.cx<\/h4>\n<p>Open.cx is a Y Combinator-backed AI customer support platform trusted by enterprises such as Mollie, TicketSwap, and MoneyGram. We're a small, high-output team building AI that actually works \u2014 and we move fast. LinkedIn is a core growth channel for us, and our content lands in front of CEOs, founders, and C-level operators every day. We need a video editor who can match our energy and make that content impossible to scroll past.<\/p>\n<h4>The role<\/h4>\n<p>We're not hiring someone to make \"polished corporate videos.\" We're hiring a video editor \u2014 someone who lives and breathes kinetic, short-form storytelling, with the production polish of a top-tier tech reviewer. Your job: make our LinkedIn videos so compelling that stopping the scroll feels involuntary to a busy CEO halfway through their morning.<\/p>\n<p>You'll own the full editing pipeline, from raw talking-head footage to a punchy, high-retention LinkedIn video ready to post.<\/p>\n<h4>What you'll do<\/h4>\n<p><strong>Retention-first storytelling:<\/strong><\/p>\n<ul>\n<li>Nail the first 3 seconds of every video like your job depends on it (because it does)<\/li>\n<li>Edit talking-head LinkedIn videos in a fast, word-by-word caption style synced to every syllable<\/li>\n<li>Build zoom punches, text pops, glitch transitions, and motion blur sequences that feel native to short-form<\/li>\n<li>Land frame-perfect cuts timed to speech rhythm, breath pauses, and musical beats \u2014 nothing cuts by accident<\/li>\n<\/ul>\n<p><strong>Cinematic polish:<\/strong><\/p>\n<ul>\n<li>Execute cinematic color grading with custom LUTs, matched skin tones, and a consistent look across every clip<\/li>\n<li>Deliver pristine audio: noise reduction, EQ, de-essing, compression, and music ducking that lets speech breathe<\/li>\n<li>Mix sound design directly into the audio bed \u2014 wooshes, pops, clicks, and risers timed to the frame<\/li>\n<li>Stabilize, reframe, and clean every shot \u2014 no shaky footage, no off-axis horizons, no sloppy keyframes<\/li>\n<\/ul>\n<p><strong>Brand and visual system:<\/strong><\/p>\n<ul>\n<li>Design floating lower thirds, name tags, and call-to-action end cards that feel brand-native, not template-y<\/li>\n<li>Cut subjects from backgrounds and create the \"floating\" professional look<\/li>\n<li>Produce and integrate B-roll that serves the narrative \u2014 stock, screen recordings, product shots, match cuts<\/li>\n<li>Maintain a tight 3-color palette and matching type system across every video with pixel-perfect consistency<\/li>\n<\/ul>\n<p><strong>Ownership and throughput:<\/strong><\/p>\n<ul>\n<li>Build reusable motion graphic templates so output scales without sacrificing polish<\/li>\n<li>Review every frame like it's going on a billboard: obsess over details most viewers won't consciously notice but will feel<\/li>\n<li>Deliver 2\u20134 polished videos per week, consistently and on deadline, without quality drift<\/li>\n<\/ul>\n<h4>How to apply<\/h4>\n<p>We use a \"Show, Don't Tell\" process. No resume gets hired on its own.<\/p>\n<p><strong>Step 1 \u2014 Application:<\/strong> Submit your portfolio plus a 90-second video of yourself explaining why you're the right editor for an AI startup targeting enterprise decision-makers. Candidates who skip the video will not be reviewed.<\/p>\n<p><strong>Step 2 \u2014 Paid sample project:<\/strong> Top 3\u20135 candidates receive a short raw clip and get paid to edit it in our style. This is the real interview.<\/p>\n<p><strong>Step 3 \u2014 Culture chat:<\/strong> A 30-minute call with the team. We want to know if you take ownership, not just instructions.<\/p>\n<p><strong>Step 4 \u2014 Paid trial:<\/strong> We start with a 1-month paid trial. If it clicks for both sides, we make it official.<\/p>\n<h4>Requirements<\/h4>\n<p><strong>You are the right person if:<\/strong><\/p>\n<ul>\n<li>Your portfolio is fast-paced and caption-driven \u2014 not slow corporate reels<\/li>\n<li>You obsess over the first 3 seconds of every video<\/li>\n<li>You know sound design is 50% of the edit<\/li>\n<li>You're proactive \u2014 you don't wait to be told what looks good<\/li>\n<\/ul>\n<p><strong>Tools we expect you to know:<\/strong><\/p>\n<ul>\n<li>Premiere Pro or DaVinci Resolve<\/li>\n<li>After Effects or CapCut (motion graphics)<\/li>\n<li>Photoshop or Remove.bg (background cutouts)<\/li>\n<li>Frame.io or similar (review and delivery)<\/li>\n<\/ul><\/p><p><\/p>

<p><h4>About Open.cx<\/h4>\n<p>Open.cx is a Y Combinator-backed AI customer support platform trusted by enterprises such as Mollie, TicketSwap, and MoneyGram. We're a small, high-output team building AI that actually works \u2014 and we move fast. LinkedIn is a core growth channel for us, and our content lands in front of CEOs, founders, and C-level operators every day. We need a video editor who can match our energy and make that content impossible to scroll past.<\/p>\n<h4>The role<\/h4>\n<p>We're not hiring someone to make \"polished corporate videos.\" We're hiring a video editor \u2014 someone who lives and breathes kinetic, short-form storytelling, with the production polish of a top-tier tech reviewer. Your job: make our LinkedIn videos so compelling that stopping the scroll feels involuntary to a busy CEO halfway through their morning.<\/p>\n<p>You'll own the full editing pipeline, from raw talking-head footage to a punchy, high-retention LinkedIn video ready to post.<\/p>\n<h4>What you'll do<\/h4>\n<p><strong>Retention-first storytelling:<\/strong><\/p>\n<ul>\n<li>Nail the first 3 seconds of every video like your job depends on it (because it does)<\/li>\n<li>Edit talking-head LinkedIn videos in a fast, word-by-word caption style synced to every syllable<\/li>\n<li>Build zoom punches, text pops, glitch transitions, and motion blur sequences that feel native to short-form<\/li>\n<li>Land frame-perfect cuts timed to speech rhythm, breath pauses, and musical beats \u2014 nothing cuts by accident<\/li>\n<\/ul>\n<p><strong>Cinematic polish:<\/strong><\/p>\n<ul>\n<li>Execute cinematic color grading with custom LUTs, matched skin tones, and a consistent look across every clip<\/li>\n<li>Deliver pristine audio: noise reduction, EQ, de-essing, compression, and music ducking that lets speech breathe<\/li>\n<li>Mix sound design directly into the audio bed \u2014 wooshes, pops, clicks, and risers timed to the frame<\/li>\n<li>Stabilize, reframe, and clean every shot \u2014 no shaky footage, no off-axis horizons, no sloppy keyframes<\/li>\n<\/ul>\n<p><strong>Brand and visual system:<\/strong><\/p>\n<ul>\n<li>Design floating lower thirds, name tags, and call-to-action end cards that feel brand-native, not template-y<\/li>\n<li>Cut subjects from backgrounds and create the \"floating\" professional look<\/li>\n<li>Produce and integrate B-roll that serves the narrative \u2014 stock, screen recordings, product shots, match cuts<\/li>\n<li>Maintain a tight 3-color palette and matching type system across every video with pixel-perfect consistency<\/li>\n<\/ul>\n<p><strong>Ownership and throughput:<\/strong><\/p>\n<ul>\n<li>Build reusable motion graphic templates so output scales without sacrificing polish<\/li>\n<li>Review every frame like it's going on a billboard: obsess over details most viewers won't consciously notice but will feel<\/li>\n<li>Deliver 2\u20134 polished videos per week, consistently and on deadline, without quality drift<\/li>\n<\/ul>\n<h4>How to apply<\/h4>\n<p>We use a \"Show, Don't Tell\" process. No resume gets hired on its own.<\/p>\n<p><strong>Step 1 \u2014 Application:<\/strong> Submit your portfolio plus a 90-second video of yourself explaining why you're the right editor for an AI startup targeting enterprise decision-makers. Candidates who skip the video will not be reviewed.<\/p>\n<p><strong>Step 2 \u2014 Paid sample project:<\/strong> Top 3\u20135 candidates receive a short raw clip and get paid to edit it in our style. This is the real interview.<\/p>\n<p><strong>Step 3 \u2014 Culture chat:<\/strong> A 30-minute call with the team. We want to know if you take ownership, not just instructions.<\/p>\n<p><strong>Step 4 \u2014 Paid trial:<\/strong> We start with a 1-month paid trial. If it clicks for both sides, we make it official.<\/p>\n<h4>Requirements<\/h4>\n<p><strong>You are the right person if:<\/strong><\/p>\n<ul>\n<li>Your portfolio is fast-paced and caption-driven \u2014 not slow corporate reels<\/li>\n<li>You obsess over the first 3 seconds of every video<\/li>\n<li>You know sound design is 50% of the edit<\/li>\n<li>You're proactive \u2014 you don't wait to be told what looks good<\/li>\n<\/ul>\n<p><strong>Tools we expect you to know:<\/strong><\/p>\n<ul>\n<li>Premiere Pro or DaVinci Resolve<\/li>\n<li>After Effects or CapCut (motion graphics)<\/li>\n<li>Photoshop or Remove.bg (background cutouts)<\/li>\n<li>Frame.io or similar (review and delivery)<\/li>\n<\/ul><\/p><p><\/p>

<p><h4>Description</h4> <p><strong>Who are we?</strong><br> We are Servme! A powerhouse guest experience and CRM platform built for modern hospitality. Born to simplify operations, we offer table and seat management, waitlist, guest profiling, commission-free online bookings, a full marketing suite, and razor-sharp analytics.</p> <p>Purpose-built from the front to the back of the house, Servme seamlessly integrates with telephone systems, point of sale, hotel PMS, payments, and major social platforms like Facebook, Google, and Instagram.</p> <p>We're not just another booking tool — we're the operational brain behind smarter restaurants, cafes, and hotels. And yes, we're growing fast. With a relentless focus on streamlining hospitality, Servme is becoming the go-to guest experience platform in the region and beyond. Ready to serve smarter? That's Servme.</p> <h4>The job in a nutshell</h4> <p>At Servme, product is at the core of everything we do. This role is not just about handling tickets — it’s about deeply understanding our users, solving real problems, and delivering exceptional support experiences.</p> <p>We’re looking for a talented Operations Support Specialist to join our growing team and ensure our clients operate smoothly every day.</p> <h4>What will you do?</h4> <p>We are seeking an Operations Support Specialist responsible for managing incoming support requests and operational queries from clients in a fast-paced, shift-based environment.</p> <p>This role requires strong communication skills, a high level of ownership, and the ability to work closely with clients in real-time, ensuring timely resolution of issues and a seamless customer experience.</p> <p>Success in this role depends on your ability to prioritize effectively, maintain continuity across shifts, and deliver consistent, high-quality support.</p> <p>This is a shift-based role, including afternoon/evening hours and weekend coverage, with clear ownership of support during assigned shifts.</p> <h4>Responsibilities:</h4> <ul> <li>Actively monitor, manage, and respond to incoming customer support requests in real-time (ticketing systems, email, internal tools)</li> <li>Provide non-technical product assistance, guidance, and operational support to clients</li> <li>Handle requests related to product usage, configurations, workflows, and general support</li> <li>Identify and classify requests as bugs, feature requests, or support inquiries</li> <li>Raise clear, well-structured tickets with Product/Engineering teams, including context, steps, and priority</li> <li>Coordinate internally with Product, Operations, and Customer Success teams to resolve issues</li> <li>Track, prioritize, and follow up on support tickets to ensure timely resolution</li> <li>Maintain accurate records of requests, actions taken, and resolution status</li> <li>Own support coverage during assigned shifts, ensuring SLAs and response times are met</li> <li>Perform structured handovers between shifts to ensure continuity and no loss of context</li> <li>Identify recurring issues and share insights with Product and Operations teams</li> <li>Support clients during manual or interim processes while automation is being implemented</li> <li>Ensure a high-quality, professional, and empathetic customer experience at all times</li> <li>Adhere to internal SLAs and operational support guidelines</li> </ul> <h4>Requirements</h4> <h4>What are we looking for?</h4> <ul> <li>3-5 years of experience in operations support, customer support, or service roles</li> <li>Strong communication skills (written and verbal)</li> <li>Ability to handle multiple requests simultaneously in a fast-paced environment</li> <li>Strong attention to detail and organizational skills</li> <li>Ability to analyze issues and distinguish between bugs, feature requests, and usage-related queries</li> <li>Customer-first mindset with a strong problem-solving approach</li> <li>Comfortable working with support tools, ticketing systems, and internal dashboards</li> <li>Strong product mindset with the ability to understand user behavior and workflows</li> <li>Experience in SaaS, hospitality, or technology-driven environments is a strong advantage</li> <li>Fluency in English and Arabic is required (French is a plus)</li> <li>Willingness to work in a shift-based schedule (including evenings and weekends)</li> </ul> <h4>What we offer you?</h4> <p>We believe you will love working at Servme!</p> <p>We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.</p> <p>We offer highly competitive compensation packages, including bonuses and the potential for shares.</p> <p>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</p> <p>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</p></p><p></p>

<p><h4>Description</h4> <p><strong>Who are we?</strong><br> We are Servme! A powerhouse guest experience and CRM platform built for modern hospitality. Born to simplify operations, we offer table and seat management, waitlist, guest profiling, commission-free online bookings, a full marketing suite, and razor-sharp analytics.</p> <p>Purpose-built from the front to the back of the house, Servme seamlessly integrates with telephone systems, point of sale, hotel PMS, payments, and major social platforms like Facebook, Google, and Instagram.</p> <p>We're not just another booking tool — we're the operational brain behind smarter restaurants, cafes, and hotels. And yes, we're growing fast. With a relentless focus on streamlining hospitality, Servme is becoming the go-to guest experience platform in the region and beyond. Ready to serve smarter? That's Servme.</p> <h4>The job in a nutshell</h4> <p>At Servme, product is at the core of everything we do. This role is not just about handling tickets — it’s about deeply understanding our users, solving real problems, and delivering exceptional support experiences.</p> <p>We’re looking for a talented Operations Support Specialist to join our growing team and ensure our clients operate smoothly every day.</p> <h4>What will you do?</h4> <p>We are seeking an Operations Support Specialist responsible for managing incoming support requests and operational queries from clients in a fast-paced, shift-based environment.</p> <p>This role requires strong communication skills, a high level of ownership, and the ability to work closely with clients in real-time, ensuring timely resolution of issues and a seamless customer experience.</p> <p>Success in this role depends on your ability to prioritize effectively, maintain continuity across shifts, and deliver consistent, high-quality support.</p> <p>This is a shift-based role, including afternoon/evening hours and weekend coverage, with clear ownership of support during assigned shifts.</p> <h4>Responsibilities:</h4> <ul> <li>Actively monitor, manage, and respond to incoming customer support requests in real-time (ticketing systems, email, internal tools)</li> <li>Provide non-technical product assistance, guidance, and operational support to clients</li> <li>Handle requests related to product usage, configurations, workflows, and general support</li> <li>Identify and classify requests as bugs, feature requests, or support inquiries</li> <li>Raise clear, well-structured tickets with Product/Engineering teams, including context, steps, and priority</li> <li>Coordinate internally with Product, Operations, and Customer Success teams to resolve issues</li> <li>Track, prioritize, and follow up on support tickets to ensure timely resolution</li> <li>Maintain accurate records of requests, actions taken, and resolution status</li> <li>Own support coverage during assigned shifts, ensuring SLAs and response times are met</li> <li>Perform structured handovers between shifts to ensure continuity and no loss of context</li> <li>Identify recurring issues and share insights with Product and Operations teams</li> <li>Support clients during manual or interim processes while automation is being implemented</li> <li>Ensure a high-quality, professional, and empathetic customer experience at all times</li> <li>Adhere to internal SLAs and operational support guidelines</li> </ul> <h4>Requirements</h4> <h4>What are we looking for?</h4> <ul> <li>3-5 years of experience in operations support, customer support, or service roles</li> <li>Strong communication skills (written and verbal)</li> <li>Ability to handle multiple requests simultaneously in a fast-paced environment</li> <li>Strong attention to detail and organizational skills</li> <li>Ability to analyze issues and distinguish between bugs, feature requests, and usage-related queries</li> <li>Customer-first mindset with a strong problem-solving approach</li> <li>Comfortable working with support tools, ticketing systems, and internal dashboards</li> <li>Strong product mindset with the ability to understand user behavior and workflows</li> <li>Experience in SaaS, hospitality, or technology-driven environments is a strong advantage</li> <li>Fluency in English and Arabic is required (French is a plus)</li> <li>Willingness to work in a shift-based schedule (including evenings and weekends)</li> </ul> <h4>What we offer you?</h4> <p>We believe you will love working at Servme!</p> <p>We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.</p> <p>We offer highly competitive compensation packages, including bonuses and the potential for shares.</p> <p>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</p> <p>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</p></p><p></p>

<p><h4>Our finance practice</h4> <p>Our finance practice sits within our wider consulting team and is growing significantly due to client organisations need to address infrastructure weaknesses and adapt to the changing market environment. Consequently, we are seeing our clients undertaking a wide range of projects.</p> <p>As a finance assistant manager, you will work with our managers and senior managers to deliver exceptional service for our MENA clients. As you deliver exceptional client service, you’ll have the opportunity to address some of the biggest issues facing MENA organisations today – supported by structured learning and development.</p> <p>With a network stretching across the world, the projects you work on will cross borders and sectors, providing unrivalled experience. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.</p> <h4>Your key responsibilities</h4> <p>As a senior consultant / assistant manager you will work with leading organizations in MENA to assist them manage their finance functions to drive efficiency and provide better financial insight. This is about changing the role of finance from transactional processing to supporting the business make better decisions.</p> <h4>Skills and attributes for success</h4> <ul> <li>Support the development and implementation of financial analysis and reporting methodologies.</li> <li>Perform in-depth financial analysis to support decision-making for client senior management.</li> <li>Experience in public financial management covering budget preparation and execution, revenue assurance and cost optimization areas.</li> <li>Work with cross-functional teams to gather insights for financial analysis and recommendations.</li> <li>Support the client in the annual budgeting process and provide ongoing budget analysis.</li> <li>Knowledge in process optimization across Procure-To-Pay (PTP), Order-To-Cash (OTC), and Record-To-Report (RTR).</li> <li>Ability to assess and incorporate AI and advanced analytics solutions into finance transformation initiatives, particularly to enhance cost management, process optimization, and decision-making capabilities.</li> <li>Good understanding in digital finance and ERP implementation methodologies through proven experience of SAP or Oracle implementation projects, including BRDs, designing processes as per the ERP standard process, understanding key modules and standard functionalities.</li> <li>Solid experience in preparing and designing dashboards using tools like Power BI or Tableau to visualize key metrics and support clients in generating and designing financial reports and dashboards.</li> <li>Prepare, deliver and present high-quality PowerPoint presentations to communicate financial insights and recommendations to client senior management.</li> <li>Willingness to travel across MENA on a regular basis for client services.</li> </ul> <h4>To qualify for the role, you must have</h4> <ul> <li>Approximately 3 to 4 years of recent relevant finance transformation and financial planning work experience in a leading business consulting organization or accounting organization.</li> <li>Hands-on experience on major finance transformation and financial planning.</li> <li>Knowledge of financial planning process, transactions and tools.</li> <li>Skills in delivering high-quality PowerPoint presentations.</li> <li>High level of drive, commitment to achieving solutions and ability to work under pressure.</li> </ul> <h4>Ideally, you’ll also have</h4> <ul> <li>A bachelor’s degree in finance or accounting.</li> <li>Accounting/Finance qualifications/certifications (ACA, ACMA, ACCA, CPA, CFA etc.).</li> <li>Willingness to travel extensively across the region.</li> </ul> <h4>What we look for</h4> <p>You’ll be a trusted business consultant to our clients with a strong finance background. You will have strong understanding of finance transformation across finance function.</p> <h4>What we offer</h4> <p>We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:</p> <ul> <li><strong>Continuous learning:</strong> You’ll develop the mindset and skills to navigate whatever comes next.</li> <li><strong>Success as defined by you:</strong> We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.</li> <li><strong>Transformative leadership:</strong> We’ll give you the insights, coaching and confidence to be the leader the world needs.</li> <li><strong>Diverse and inclusive culture:</strong> You’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li> </ul> <p>The exceptional EY experience. It’s yours to build.</p> <p>EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.</p> <p>Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate.</p> <p>Working across assurance, consulting, law, strategy & transactions, and tax, EY teams ask better questions to find new answers for the complex issues facing our world today.</p></p><p></p>