وظائف إخصائي دعم فني

<p><h4>Position summary</h4> <p>Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform chef of excess food items for use in daily specials. Inform food and beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.</p> <p>Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualification</h4> <p><strong>Education:</strong> Technical, trade, or vocational school degree.<br> <strong>Related work experience:</strong> At least 3 years of related work experience.<br> <strong>Supervisory experience:</strong> No supervisory experience.<br> <strong>License or certification:</strong> None</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.</p> <p>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.</p> <p>In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Position summary</h4> <p>Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform chef of excess food items for use in daily specials. Inform food and beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.</p> <p>Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualification</h4> <p><strong>Education:</strong> Technical, trade, or vocational school degree.<br> <strong>Related work experience:</strong> At least 3 years of related work experience.<br> <strong>Supervisory experience:</strong> No supervisory experience.<br> <strong>License or certification:</strong> None</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.</p> <p>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.</p> <p>In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 3 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.&nbsp;In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 3 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.&nbsp;In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Remove and separate soiled laundry from chutes or housekeeping carts. Operate and monitor washing, dry cleaning, and drying machinery in accordance with company standards. Apply correct treatment to stained items based on fabric and stain type. Maintain accurate records of items washed, number of loads, and poundage of dry cleaning and laundry. Transport cart of washed articles to dryers and place in dryers according to load size. Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load. Monitor levels in chemical containers to ensure chemicals are being dispensed and notify supervisor/manager of potential pump problem.<br>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: No high school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.&nbsp;In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Operate and monitor washing, dry cleaning, and drying machinery, including adding chemicals and cleaning lint traps. Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard. Inspect cleanliness of articles removed from the washer, dryer, or dry-cleaning machines and place in clean linen carts. Set dryers to designated times and temperatures based on fabrics contained in load. Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load. Fold cleaned articles into designated size, either by hand or using folding machine. Maintain accurate records of items laundered.<br>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: No high school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><br></p><p>Scope of the Position The Systems Administrator is responsible for the effective provisioning, installation, configuration, operation, and maintenance of systems hardware, software, and related infrastructure in both Windows and Linux environments. This role ensures that IT systems run efficiently and securely, serving the needs of the organization. The candidate will work with various teams to design and implement solutions that enhance IT service delivery.</p><p>Primary Duties and Responsibilities</p><p>System Administration (Windows &amp; Linux):</p><ul><li>Manage and maintain both Windows Server and Linux environments, ensuring high availability, security, and performance.</li><li>Install, configure, and update server operating systems, applications, and related infrastructure.</li><li>Monitor server health, performance, and security to identify and resolve potential issues.</li><li>Perform system backups, restore operations, and disaster recovery planning.</li><li>Manage user accounts, permissions, and access control on both Windows and Linux systems.</li></ul><p>Security &amp; Compliance:</p><ul><li>Implement and maintain security protocols, patch management, and vulnerability assessments for both environments.</li><li>Ensure systems comply with relevant industry standards and regulations (e.g., SOC2, PCI-DSS , GDPR).</li><li>Administer Active Directory (AD) and domain security policies on Windows systems.</li></ul><p>Networking &amp; Infrastructure:</p><ul><li>Collaborate with network and security teams to optimize system integrations and improve IT infrastructure resilience.</li></ul><p>Automation &amp; Scripting:</p><ul><li>Develop and maintain automation scripts for routine tasks using PowerShell, Bash, Python, or other scripting languages.</li><li>Automate system deployments, monitoring, and updates for both Windows and Linux environments.</li></ul><p>Virtualization &amp; Cloud:</p><ul><li>Manage virtualization platforms such as VMware, Hyper-V, or other hypervisors.</li><li>Support cloud infrastructure (e.g., AWS, Azure) as part of a hybrid environment, managing servers and services deployed in the cloud.</li><li>Migrate workloads between on-premises and cloud platforms when needed.</li></ul><p>Technical Support &amp; Troubleshooting:</p><ul><li>Provide advanced troubleshooting support for system issues, ensuring timely resolution of critical incidents.</li><li>Collaborate with helpdesk and other IT staff to provide technical assistance and training to end-users.</li><li>Document system configurations, procedures, and troubleshooting guides for future reference.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).</li><li>3-5 years of experience as a Systems Administrator or similar role, with experience managing both Windows and Linux environments.</li><li>Strong knowledge of Windows Server (Active Directory, Group Policy, DNS, DHCP) and Linux distributions (Red Hat, Ubuntu, CentOS).</li><li>Proficiency with scripting and automation using PowerShell, Bash, or Python.</li><li>Experience with virtualization technologies (e.g., VMware, Hyper-V).</li><li>Familiarity with cloud environments (AWS, Azure, or GCP).</li><li>Solid understanding of networking concepts and protocols (e.g., TCP/IP, DNS, VPN).</li><li>Relevant certifications are a plus (e.g., Microsoft Certified: Windows Server, CompTIA Linux+, Red Hat Certified System Administrator, AWS Certified SysOps Administrator).</li><li>Working at a desk on a computer for long periods of time.</li><li>Lifting heavy equipment, such as servers.</li><li>Requires occasional on-call support for critical system incidents and maintenance during off-hours.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>TITLE: &nbsp;Head of New Business Development &nbsp;(HNBD)</strong><br> TEAM/PROGRAMME: PDQ<br> LOCATION: Damascus – Syria&nbsp;<br> GRADE: 4 International and 2 National<br> CONTRACT LENGTH: 12 months<br> CHILD SAFEGUARDING:<br> Level 3: &nbsp;the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.<br> ROLE PURPOSE:&nbsp;<br> The post holder will be responsible for leading on New Business Development Process for Syria Country office including – 1) Support PDQD in assessment of &nbsp;the country, regional and global landscape and develop an ongoing plan for building strategic relationships and increasing funding with donors, implementing partners, and other stakeholders, &nbsp;2) lead on gathering &nbsp;intelligence from strategic relationships, make data-driven decisions to prepare for a competitive proposal process; 3) Establish an effective, collaborative, and efficient proposal development process that ensures a compliant and competitive proposal is submitted and learning is captured and 4) Utilize NBD best practices and feed program intelligence and lessons back into Prepare phase through ongoing communication and program learning</p><br><p>The post holder will lead on developing high-quality concept notes and proposals, with the NBD Managers and with support of the Programme Development and Quality (PDQ) team/Technical Advisers, Program Operations team and the Finance team, for major institutional donors, Corporate Foundations and Philanthropic donors as well as other governmental and other non-traditional. The HNDB with support from PDQD will lead on developing donor engagement plan in line with country strategic plan ambitions and facilitate structured donor engagement, intelligence gathering, donor scoping, track and identify donor opportunities, coordinate and write proposals for large, competitive funding opportunities. The position requires innovative thinking and creativity to package our programme strategies in ways that attract the right donor support and grow our portfolio strategically and sustainably. &nbsp;</p><br><p>SCOPE OF ROLE:&nbsp;<br> Reports to: PDQ Director<br> Key working relationships: Technical Advisors, Program Operations team, Heads of Offices, Awards, Finance, Members and Global team<br> People Management: 2 NDB managers&nbsp;<br> Budget Responsibilities: N/A<br> KEY AREAS OF RESPONSIBILITY:</p><br><p>Strategic Focus:</p><br><p>•In alignment with the Country Strategic Plan (CSP) , develop and utilize a comprehensive funding strategy that links local, regional, and global knowledge, priorities, and breakthroughs to the relevant donor landscape.&nbsp;<br> •Along with SC Member offices actively track upcoming opportunities while linking them to Country strategy and SC's Breakthroughs, positioning efforts, resource allocation, and broader portfolio planning.<br> •Manage both strategic and programmatic relationships with donors, implementing partners, and other relevant stakeholders to advance Save the Children’s reputation, drive strategies, create new opportunities, and push for funding in Country strategic priorities&nbsp;<br> •Ensure alignment with National Recovery Priorities of Syria</p><br><p>Proposal Development<br> •Lead the development of high-value or complex proposals or bids, building on global, regional and national expertise, and ensuring the highest quality product including localization commitments with equitable budget planning.<br> •Take primary responsibility for the drafting of high-quality concept notes and funding proposals (including log frames and budgets) for a variety of donors, from major institutional donors, corporate organisations, trusts, and private donors, among others.&nbsp;<br> •With the support of TAs, context Analyst and Operations Team develop and draft all narrative sections of proposal documents and/or concept notes.<br> •Identify opportunities to incorporate children’s inputs into proposal development with support from Child Participation experts in SCI<br> •Track up-coming funding opportunities, donor engagement and proposal development process&nbsp;<br> •Maintain robust Pipeline tracker and providing regular analysis to the SMT on the status of the funding portfolio and key trends to monitor.&nbsp;<br> •Serve as lead writer for high-value competitive bids&nbsp;<br> •Drive interdepartmental coordination for project design with PDQ, Advocacy, Programme Operations (for field team inputs, logistics requirements, costings, etc.), Security, Logistics, Finance, and HR (for staffing requirements).&nbsp;<br> •Ensure full internal and member review and sign off as per the proposal development process.<br> •For all assigned opportunities and proposals ensure all documents required by the donor are well written and logically structured<br> •For all assigned proposals ensures language is in line with donor priorities and understanding of specific sectors<br> •Liaise with all Field Offices/ National Partners to ensure they are engaged in the proposal development process and consulted for feasibility of final planned Program Activities and sign off on final proposals<br> •With the support of TA’s, MEAL Team and Operations Team develop and finalise the necessary supporting documents from the proposal including logframe and workplan.<br> •Will be responsible to ensure that all documents sent to SMT for signoff are copy edited.</p><br><p>New Business Development/Stakeholder Engagement:</p><br><p>•Participate in key Member and donor meetings and pro-actively seek donor intelligence on prospective new opportunities or partnership.&nbsp;<br> •Cultivate business relationships with external stakeholders and potential partners for large scale or strategic funding opportunities, either as a prime or sub-recipient in joint ventures.&nbsp;<br> •Search for strategic (and innovative)new partnerships with actors in the Syrian context (UN Agencies, NGOs. INGOs, State Actors, Research etc), and ensure that Save the Children maximizes its opportunity to showcase and replicate the Theory of Change.&nbsp;<br> •Refresh Donor Landscape Studies on an appropriate frequency&nbsp;<br> •Ensure a system is in place to monitor progress toward targets set out in the Strategy&nbsp;<br> •Work with PDQ team to develop generic concept notes for thematic areas and cross-sectoral integration. &nbsp;<br> •Work with Members to explore the potential for private sector partnerships and other innovative ways to fundraise &nbsp;</p><br><p>General<br> •Demonstrate compliance and leadership with Save the Children policies and practice with respect to child safeguarding, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.</p><br><p><br> QUALIFICATIONS<br> Experience of supporting resource mobilisation and new business development in humanitarian and development programme settings, in particular writing of new grant submissions (proposal and/or concept notes)</p><br><p>Essential:&nbsp;<br> •At least 5-7 years of demonstrated experience leading on new business development and fundraising in NGOs<br> •Bachelor’s Degree in a relevant subject (Humanitarian, Human rights, Development) with relevant field experience<br> •English language proficiency<br> •Excellent coordination and interpersonal skills with the ability to communicate and negotiate clearly and effectively at all levels&nbsp;<br> •Excellent representation, presentation, Analytical and communication skills –&nbsp;<br> •Experience in coordinating development of large-scale or strategic proposals, including the development of multi-million-dollar project budgets.&nbsp;<br> •Experience with US and UK government programming, SIDA, DANIDA, ECHO, BMZ amongst others including compliance requirements<br> •Ability to present complex information in a succinct and compelling manner including proficiency in MS office tools<br> •Previous experience of project management and project cycle management, including project design, implementation and evaluation<br> •Good understanding of donor compliance and reporting mechanisms and requirements<br> •Good understanding of monitoring and evaluation mechanisms.<br> •Ability to work well under pressure and work to deadlines<br> •Experience of and commitment to working through systems of community participation and accountability<br> •Politically and culturally sensitive with qualities of patience, tact and diplomacy<br> •The capacity and willingness to be extremely flexible and accommodating in difficult and sometimes insecure working circumstances.<br> •Commitment to the aims and principles of Save the Children.</p><br><p>Desirable</p><br><p>•Experience or understanding of the Syrian Context&nbsp;<br> •Arabic Language Skills<br> •Experience working for Save the Children and working across organisational structures</p><br><p>Additional job responsibilities</p><br><p>The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.<br> Equal Opportunities&nbsp;<br> The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.</p><br><p>Child Safeguarding:<br> We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.</p><br><p>Safeguarding our Staff:<br> The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy</p><br><p>Health and Safety<br> The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.<br> &nbsp;</p><br><br> <b>The Organization</b><br>We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. We are working towards three breakthroughs in how the world treats children by 2030:<br><br> · No child dies from preventable causes before their 5th birthday<br> · All children learn from a quality basic education and that,<br> · Violence against children is no longer tolerated<br><br>We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.<br><br><b>Application Information:</b><br>Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/jobs&nbsp;We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse. <br> </div>

<p>Promoting and selling company s products to new and existing customers by visiting them regularly and constantly. The Product Specialist tasks also involve performing certain after sales support functions such as conducting In-Service Training, follow up on the collection and maintain a good relationship with customers. Job Responsibilities: Perform consultative method of sales with prospecting clients in either identifying or even creating the need for Imdad products and continuously updating all customers on company product modifications, changes, and enhancements. Schedule appointments, meeting existing and new customers in order to promote Imdad s product, and to determine other opportunities. Generating and developing new client s businesses accounts. Perform professional demonstrations or presentations of company products or services while on customer s site. Applies successful negotiation and sales closure techniques. Provide adequate information about a new prospect and client, in terms of ownership, working physicians, relevant client s equipment, and status, and update customer s database with proper contact details, email, and contact numbers. Submit reports for sales and marketing on a weekly basis and timely manner. Assist in following up the accounts receivables for sales accounts responsible for. Maintain excellent customer relationship with key decision makers, doctors, key customer s personnel and always work toward enhancing such relations. Effective use of company s sales aids and marketing data to secure deals. Effectively attending conferences and workshops. Perform professional in-service training for customer s end users on systems application. Possess market awareness, competitor s activities/events and competitor s pricing changes.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum Qualifications: Bachelor's degree in Pharmacy, Biomedical Engineering, Bioscience, (or any other scientific related field). Minimum 2-3 years experience in medical devices sales. Experience in Dermatology line is a plus. Driving License + car. Proficient in Microsoft Word, Excel, Outlook and PowerPoint. Bilingual (Arabic, and English) is a must. Required Skills: Effective time management, organization and multi-tasking skills. Excellent interpersonal skills. Strong verbal &amp; written communication skills. Team player.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Promoting and selling company’s products to new and existing customers by visiting them regularly and constantly.<br> The Product Specialist tasks also involve performing certain after sales support functions such as conducting In-Service Training, follow up on the collection and maintain a good relationship with customers.<br> Job Responsibilities: Perform consultative method of sales with prospecting clients in either identifying or even creating the need for Imdad products and continuously updating all customers on company product modifications, changes, and enhancements.<br> Schedule appointments, meeting existing and new customers in order to promote Imdad’s product, and to determine other opportunities.<br> Generating and developing new client’s businesses accounts.<br> Perform professional demonstrations or presentations of company products or services while on customer’s site.<br> Applies successful negotiation and sales closure techniques.<br> Provide adequate information about a new prospect and client, in terms of ownership, working physicians, relevant client’s equipment, and status, and update customer’s database with proper contact details, email, and contact numbers.<br> Submit reports for sales and marketing on a weekly basis and timely manner.<br> Assist in following up the accounts receivables for sales accounts responsible for.<br> Maintain excellent customer relationship with key decision makers, doctors, key customer’s personnel and always work toward enhancing such relations.<br> Effective use of company’s sales aids and marketing data to secure deals.<br> Effectively attending conferences and workshops.<br> Perform professional in-service training for customer’s end users on systems application.<br> Possess market awareness, competitor’s activities/events and competitor’s pricing changes.<br> Minimum Qualifications: Bachelor's degree in Pharmacy, Biomedical Engineering, Bioscience, (or any other scientific related field).<br> Minimum 2-3 years’ experience in medical devices sales.<br> Experience in Dermatology line is a plus.<br> Driving License + car.<br> Proficient in Microsoft Word, Excel, Outlook and PowerPoint.<br> Bilingual (Arabic, and English) is a must.<br> Required Skills: Effective time management, organization and multi-tasking skills.<br> Excellent interpersonal skills.<br> Strong verbal &amp; written communication skills.<br> Team player.<br></span> </div>

<p><strong>We're hiring: Customer Service Representatives</strong></p><p>Infinity Virtual Solutions (IVS) is growing, and we're looking for 2 people to join our team supporting a U.S. client.</p><p>If you speak fluent English and want a stable role you can settle into, with a simple script, real training, and a supportive team, read on.</p><p>&nbsp;</p><p><strong>What makes this a good fit:</strong></p><ul><li>Full training before you go live, no prior experience in the field needed</li><li>A straightforward, well-defined script</li><li>Light, supportive management and a steady routine</li><li>A clear path to grow based on your performance</li></ul><p>&nbsp;</p><p><strong>The essentials:</strong></p><ul><li>Inbound support and call-backs for a U.S. client</li><li>Fluent English with a clear, neutral accent (American preferred)</li><li>Monday to Friday, night shift (6 PM to 3 AM, Amman time)</li><li>On-site in Amman (Waha Circle now, moving to Shmeisani soon)</li><li>Start date: 1 August</li></ul><p>Prior customer service experience is a plus, but if you've got the English and the right attitude, we'll train you.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <p><span>Join the </span><b><span>Human Resources &amp; Administration</span></b><span>department under our </span><b><span>Grow Inclusive Internship</span></b><span> Program for </span><b><span>Persons with Disabilities</span></b><span>, a</span><b><span> paid 1–3 month</span></b><span> internship opportunity and gain impactful practical experience in a professional work environment.</span></p><br><p><span>This program is designed to support students and graduates on their learning journey by enhancing both technical and soft skills, while providing meaningful hands-on experience that contributes to career development.</span></p><br><p><strong><span>Team Key Activities:</span></strong></p><br><ul><li><p><span>Supporting the Inclusion, Diversity &amp; Equity (IDE) initiatives, programs, and events.</span></p><br></li><li><p><span>&nbsp;Coordinating IDE projects and collaborating with relevant stakeholders to ensure smooth implementation.</span></p><br></li><li><p><span>Supporting internal communication activities related to IDE campaigns and initiatives.</span></p><br></li><li><p><span>Maintaining documentation, records, and tracking the outcomes of ongoing IDE programs.</span></p><br></li><li><p><span>Contributing ideas and recommendations to enhance diversity, inclusion, equity, and employee experience initiatives.</span></p><br></li></ul> <br> <br><br> What We Need From You <br> <p><span>We are looking for a </span><b><span>graduate or Final year student</span></b><span> holding a bachelor's degree in </span><b><span>Marketing, Business Administration, Human resources, psychology or any related field</span></b></p><br> <br> <br> </div>

<p><h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>Deliver exceptional and personalized service in accordance with Accor standards.<br> Ensure guests receive prompt, courteous, and professional service at all times.<br> Handle guest requests, concerns, and complaints efficiently, escalating when necessary.<br> Maintain a visible presence in the outlet to ensure guest satisfaction throughout service.<br> Supervise daily outlet operations during assigned shifts.<br> Ensure the outlet is properly prepared before opening and maintained throughout service.<br> Coordinate table assignments and monitor service flow.<br> Verify that all food and beverage items are served according to established quality and presentation standards.<br> Ensure opening, closing, and side duties are completed accurately.<br> Monitor cleanliness, hygiene, and organization of the outlet. Lead, motivate, and support captains, waiters/waitresses, and hostesses during operations.<br> Coach team members to improve service standards and product knowledge.<br> Monitor staff performance and provide constructive feedback.<br> Promote teamwork and maintain a positive working environment.<br> Ensure compliance with HACCP, food safety, hygiene, and sanitation standards.<br> Follow all company policies and local health and safety regulations.<br> Report maintenance issues and safety hazards immediately.<br> Ensure proper handling of equipment and company assets.<br> Assist with inventory control and stock requisitions.<br> Support cash handling and POS procedures when required.</p> <h4>Qualifications</h4> <ul> <li>Diploma or degree in hospitality management or a related field is preferred.</li> <li>Minimum 3–5 years of food & beverage experience in a luxury or upscale hotel.</li> <li>At least 1–2 years of supervisory experience in restaurant operations.</li> <li>Excellent communication and interpersonal skills.</li> <li>Strong leadership and team management abilities.</li> <li>Sound knowledge of food and beverage service standards.</li> <li>Experience using POS systems (Micros/Simphony preferred).</li> <li>Good command of English; additional languages are an advantage.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.<br> Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Position summary</h4> <p>As the W Insider Concierge, you are the face of the city’s hottest happenings — the in-the-moment connector who turns “Where should I go?” into “That was the best night of my life.” Stationed at the Whatever/Whenever Desk, you handle real-time guest needs, from booking last-minute tables at the most exclusive restaurants to securing VIP event access and arranging seamless transportation. You thrive on the energy of direct guest interaction, creating stories guests will retell long after they’ve checked out.</p> <h4>Core work activities</h4> <p><strong>Guest experience & service delivery</strong><br> Engage actively with guests to build rapport and deliver thoughtful, elevated, and meaningful guest interactions. Greet and assist guests in the lobby as needed, offering directions, insights, and support. Respond to inquiries about property amenities, attractions, and events.</p> <p><strong>Local expertise & partnerships</strong><br> Maintain a curated database of local vendors, contacts, and partners. Stay ahead of city events, seasonal activities, and new openings to be able to provide customized recommendations to guests. Share maps, brochures, and custom recommendations. Manage vendor relationships to secure exclusive guest access. Liaise with external providers to confirm bookings and arrangements. Verify special requests are delivered exactly as promised when working with external providers.</p> <p><strong>Continuous improvement</strong><br> Log guest requests, feedback, and special notes for seamless team handovers. Follow up during the stay to confirm satisfaction and address evolving needs. Support with pre-arrival, amenity planning as needed.</p> <p><strong>Brand representation</strong><br> Keep a bold, stylish presence at the desk that reflects the brand vibe. Deliver “Whatever/Whenever” service with confidence and flair. Protect guest privacy and handle information with discretion.</p> <h4>Minimum requirements</h4> <p>High school diploma or GED and 2 years’ experience in guest services, front desk, or related professional area, OR a degree from an accredited university; no work experience required. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p></p><p></p>

<p><h4>Description</h4> <p>The Specialist Network Engineer - Cisco Security is responsible for designing, implementing, and supporting enterprise network security solutions with a primary focus on Cisco Identity Services Engine (ISE) and Cisco Firepower technologies (FTD & FMC). The role involves managing network access control (NAC), authentication services, firewall policies, VPN solutions, and advanced threat protection to ensure secure and reliable enterprise infrastructure operations. The engineer works closely with network, infrastructure, and security teams to deploy and optimize security controls across wired, wireless, and remote access environments. Key responsibilities include configuring Cisco ISE for authentication, authorization, posture assessment, and device profiling, as well as administering Cisco Firepower firewalls, IPS, AMP, and URL filtering features.</p> <p>The role also includes monitoring security infrastructure, troubleshooting complex network security issues, performing system upgrades, and responding to security incidents. Additionally, the engineer is responsible for maintaining security documentation, enforcing organizational security standards, and contributing to continuous improvement initiatives to strengthen the company’s overall security posture. The ideal candidate should possess strong hands-on experience with Cisco security technologies, enterprise networking concepts, and security best practices.</p> <h4>Responsibilities</h4> <ul> <li><strong>Cisco ISE (Identity Services Engine) Administration</strong> <ul> <li>Design, deploy, and maintain Cisco ISE solutions for Network Access Control (NAC)</li> <li>Configure and manage AAA services using: <ul> <li>802.1X</li> <li>MAB</li> <li>TACACS+</li> </ul> </li> <li>Manage and support: <ul> <li>Guest access portals</li> <li>BYOD onboarding</li> <li>Posture assessment policies</li> </ul> </li> <li>Integrate Cisco ISE with Active Directory and identity management systems</li> <li>Troubleshoot authentication and authorization issues across wired and wireless environments</li> <li>Define and enforce access control policies based on user roles, device profiling, and security posture</li> </ul> </li> <li><strong>Cisco Firepower (FTD & FMC) Management</strong> <ul> <li>Manage Cisco Firepower (FTD & FMC) environments</li> <li>Firewall policies</li> <li>Site-to-site and remote access VPNs</li> <li>Monitor security features like IPS, AMP, URL filtering</li> <li>Perform upgrades, patching, and security monitoring</li> </ul> </li> <li><strong>Security Operations</strong> <ul> <li>Monitor and troubleshoot network security issues</li> <li>Support incident response and root cause analysis</li> <li>Ensure infrastructure availability and compliance</li> </ul> </li> <li><strong>Documentation & Continuous Improvement</strong> <ul> <li>Maintain documentation of security configurations, policies, and operational procedures</li> <li>Contribute to the development of network security standards and best practices</li> <li>Identify opportunities to improve security posture, operational efficiency, and infrastructure resilience</li> </ul> </li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience</li> <li>3–5+ years of experience in network security or security engineering roles</li> <li>Hands-on experience with Cisco ISE and Cisco Firepower (FTD & FMC) technologies</li> <li>Experience supporting enterprise-scale network security environments and NAC solutions</li> <li>Strong understanding of TCP/IP networking, VLANs, routing, switching, and security architectures</li> <li>Experience with VPN technologies, firewall policy management, and security monitoring/log analysis</li> <li>Knowledge of enterprise security best practices, access control frameworks, and incident troubleshooting</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The Specialist Network Engineer - Cisco Security is responsible for designing, implementing, and supporting enterprise network security solutions with a primary focus on Cisco Identity Services Engine (ISE) and Cisco Firepower technologies (FTD & FMC). The role involves managing network access control (NAC), authentication services, firewall policies, VPN solutions, and advanced threat protection to ensure secure and reliable enterprise infrastructure operations. The engineer works closely with network, infrastructure, and security teams to deploy and optimize security controls across wired, wireless, and remote access environments. Key responsibilities include configuring Cisco ISE for authentication, authorization, posture assessment, and device profiling, as well as administering Cisco Firepower firewalls, IPS, AMP, and URL filtering features.</p> <p>The role also includes monitoring security infrastructure, troubleshooting complex network security issues, performing system upgrades, and responding to security incidents. Additionally, the engineer is responsible for maintaining security documentation, enforcing organizational security standards, and contributing to continuous improvement initiatives to strengthen the company’s overall security posture. The ideal candidate should possess strong hands-on experience with Cisco security technologies, enterprise networking concepts, and security best practices.</p> <h4>Responsibilities</h4> <ul> <li><strong>Cisco ISE (Identity Services Engine) Administration</strong> <ul> <li>Design, deploy, and maintain Cisco ISE solutions for Network Access Control (NAC)</li> <li>Configure and manage AAA services using: <ul> <li>802.1X</li> <li>MAB</li> <li>TACACS+</li> </ul> </li> <li>Manage and support: <ul> <li>Guest access portals</li> <li>BYOD onboarding</li> <li>Posture assessment policies</li> </ul> </li> <li>Integrate Cisco ISE with Active Directory and identity management systems</li> <li>Troubleshoot authentication and authorization issues across wired and wireless environments</li> <li>Define and enforce access control policies based on user roles, device profiling, and security posture</li> </ul> </li> <li><strong>Cisco Firepower (FTD & FMC) Management</strong> <ul> <li>Manage Cisco Firepower (FTD & FMC) environments</li> <li>Firewall policies</li> <li>Site-to-site and remote access VPNs</li> <li>Monitor security features like IPS, AMP, URL filtering</li> <li>Perform upgrades, patching, and security monitoring</li> </ul> </li> <li><strong>Security Operations</strong> <ul> <li>Monitor and troubleshoot network security issues</li> <li>Support incident response and root cause analysis</li> <li>Ensure infrastructure availability and compliance</li> </ul> </li> <li><strong>Documentation & Continuous Improvement</strong> <ul> <li>Maintain documentation of security configurations, policies, and operational procedures</li> <li>Contribute to the development of network security standards and best practices</li> <li>Identify opportunities to improve security posture, operational efficiency, and infrastructure resilience</li> </ul> </li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience</li> <li>3–5+ years of experience in network security or security engineering roles</li> <li>Hands-on experience with Cisco ISE and Cisco Firepower (FTD & FMC) technologies</li> <li>Experience supporting enterprise-scale network security environments and NAC solutions</li> <li>Strong understanding of TCP/IP networking, VLANs, routing, switching, and security architectures</li> <li>Experience with VPN technologies, firewall policy management, and security monitoring/log analysis</li> <li>Knowledge of enterprise security best practices, access control frameworks, and incident troubleshooting</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary: We are seeking an experienced Service Delivery Manager to lead customer support and managed services operations, ensuring exceptional service quality, customer satisfaction, and operational excellence. Key Responsibilities: Serve as the primary point of contact for customers following project go-live. Build and maintain strong relationships with key stakeholders and enterprise customers. Manage escalations, drive timely resolutions, and ensure effective communication throughout the process. Monitor and improve service performance, ensuring compliance with agreed Service Level Agreements (SLAs). Lead service review meetings and provide regular performance reporting. Ensure smooth transition from project delivery to ongoing support operations. Identify service improvement opportunities and enhance customer experience. Collaborate with Account Management, Delivery, Presales, and Support teams to ensure seamless service execution. Monitor contract scope, resource utilization, and support commercial activities including renewals and expansion opportunities. Support team performance management, KPI tracking, onboarding, and continuous development.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements: 7 10 years of experience in Service Delivery, Managed Services, or Support Operations. Previous experience within a System Integrator or IT Services Provider environment is essential. Proven track record managing enterprise customers and handling critical escalations. Strong customer relationship management and stakeholder engagement skills. Excellent communication, leadership, and organizational abilities. Ability to perform effectively in fast-paced and high-pressure environments. Broad understanding of IT infrastructure, ITSM, endpoint management, and security solutions.</p><p>Success Measures: High Customer Satisfaction (CSAT) SLA Compliance (95%+) Reduced Escalations Improved Response and Resolution Times Customer Retention and Growth Identification of Upsell and Service Expansion Opportunities</p><p></p></section>

<p><h4>Description</h4> <p>Optimiza is looking for a proactive, customer-focused Helpdesk L1/L2 Engineer to deliver technical support and resolve incidents for end users. This position emphasizes providing prompt assistance, addressing hardware and software problems, and escalating more complex issues to advanced support levels when required.</p> <h4>Responsibilities:</h4> <ul> <li>Quickly respond to service requests and incidents received via phone, email, or ticketing system.</li> <li>Diagnose and fix hardware, software, network, and application problems at Level 1 and Level 2 support tiers.</li> <li>Support workstation setup, system configuration, and software deployment tasks.</li> <li>Accurately record all incidents, service requests, solutions, and procedures.</li> <li>Keep knowledge base articles updated to enhance end-user efficiency.</li> <li>Work closely with other IT teams to escalate and track complex technical issues.</li> <li>Uphold excellent customer service, professionalism, and clear communication at all times.</li> </ul> <h4>Requirements</h4> <ul> <li>A bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred.</li> <li>2 to 5 years of experience in helpdesk or technical support positions.</li> <li>In-depth understanding of Windows and Linux operating systems.</li> <li>Experience with supporting Microsoft Office 365, endpoint security solutions, and frequently used business applications.</li> <li>Knowledge of ticketing systems and IT Service Management (ITSM) processes.</li> <li>Strong problem-solving abilities along with excellent communication skills.</li> <li>Capacity to manage multiple tasks simultaneously and perform efficiently under pressure in a dynamic environment.</li> <li>Basic knowledge of networking concepts such as TCP/IP, DNS, and DHCP is an advantage.</li> <li>Possession of relevant certifications like CompTIA A+, CompTIA Network+, or ITIL Foundation is beneficial.</li> </ul> <h4>Benefits</h4> <ul> <li>Bonus</li> <li>Medical insurance</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Optimiza is looking for a proactive, customer-focused Helpdesk L1/L2 Engineer to deliver technical support and resolve incidents for end users. This position emphasizes providing prompt assistance, addressing hardware and software problems, and escalating more complex issues to advanced support levels when required.</p> <h4>Responsibilities:</h4> <ul> <li>Quickly respond to service requests and incidents received via phone, email, or ticketing system.</li> <li>Diagnose and fix hardware, software, network, and application problems at Level 1 and Level 2 support tiers.</li> <li>Support workstation setup, system configuration, and software deployment tasks.</li> <li>Accurately record all incidents, service requests, solutions, and procedures.</li> <li>Keep knowledge base articles updated to enhance end-user efficiency.</li> <li>Work closely with other IT teams to escalate and track complex technical issues.</li> <li>Uphold excellent customer service, professionalism, and clear communication at all times.</li> </ul> <h4>Requirements</h4> <ul> <li>A bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred.</li> <li>2 to 5 years of experience in helpdesk or technical support positions.</li> <li>In-depth understanding of Windows and Linux operating systems.</li> <li>Experience with supporting Microsoft Office 365, endpoint security solutions, and frequently used business applications.</li> <li>Knowledge of ticketing systems and IT Service Management (ITSM) processes.</li> <li>Strong problem-solving abilities along with excellent communication skills.</li> <li>Capacity to manage multiple tasks simultaneously and perform efficiently under pressure in a dynamic environment.</li> <li>Basic knowledge of networking concepts such as TCP/IP, DNS, and DHCP is an advantage.</li> <li>Possession of relevant certifications like CompTIA A+, CompTIA Network+, or ITIL Foundation is beneficial.</li> </ul> <h4>Benefits</h4> <ul> <li>Bonus</li> <li>Medical insurance</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background and Organizational Context&nbsp;</strong></p><br> <br> <br> <br> <p>UNDP works in about 170 countries and territories, helping to eradicate poverty, reduce inequalities and exclusion, and build resilience so countries can sustain progress. As the UN’s development agency, UNDP plays a critical role in helping countries achieve the Sustainable Development Goals. Our people are united by a common call to action: building a fairer and more inclusive world for those in need through sustainable development.&nbsp;</p><br> <br> <p>Within the Jordan Country Office, the Strategy &amp; Business Development Team is dedicated to enhancing programmatic approaches, with a significant focus on policy level support to Governance and Social Cohesion, Environmental sustainability, Climate Change and Energy, and Socio-Economic inclusion. The Analyst position is central to strengthening the synergies among the programme units and maximizing outputs through financial and resource mobilization approaches.&nbsp;</p><br> <br> <br> <br> <p><strong>Position Purpose&nbsp;</strong></p><br> <br> <br> <br> <p>The Policy and Programme Analyst support the Strategy &amp; Business Development Team in formulating programme pipeline strategies aligned with UNDP objectives, fostering partnerships, supporting government policy initiatives, and engaging in financing for development. This role embodies the integration of diverse developmental challenges to shape impactful programs while working closely with various stakeholders.&nbsp;</p><br> <br> <p>UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. This is a recognition of the interconnected nature of development risks &amp; crises that the world is facing and that call for assembling multidisciplinary teams for an integrated &amp; systemic response. Therefore, UNDP personnel are expected to work across issues, units, functions, teams and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.&nbsp;</p><br> <br> <br> <br> <p><strong>Key Duties and Accountabilities&nbsp;</strong></p><br> <br> <br> <br> <p><strong>1.)</strong> <strong>Ensure Program Strategy Development and Implementation</strong>&nbsp;</p><br> <br> <br> <br> <ul> <li>Guide and support the development and implementation of strategies for programmatic engagement in alignment with national development priorities.&nbsp;</li> </ul> <br> <ul> <li>Conduct analyses of economic, social, and environmental trends to inform strategy development.&nbsp;</li> </ul> <br> <ul> <li>Identify and act on governance and financial challenges through guided support.&nbsp;</li> </ul> <br> <br> <br> <p>2<strong>.) Ensure Partnership Development</strong>&nbsp;</p><br> <br> <br> <br> <ul> <li>Facilitate relationships with governmental institutions, civil society, and the private sector for collaborative program development.&nbsp;</li> </ul> <br> <ul> <li>Engage stakeholders in joint resources mobilization initiatives and partnership strategies.&nbsp;</li> </ul> <br> <ul> <li>Coordinate with the Office Economist for financing for development initiatives.&nbsp;</li> </ul> <br> <br> <br> <p><strong>3.) Ensure Monitoring and Evaluation</strong>&nbsp;</p><br> <br> <br> <br> <ul> <li>Track progress against program objectives and prepare reports and briefs on outcomes and outputs.&nbsp;</li> </ul> <br> <ul> <li>Assist in incorporating results-based management (RBM) frameworks into program work for optimal effectiveness.&nbsp;</li> </ul> <br> <ul> <li>Support evaluations and assessments of program impact and lessons learned.&nbsp;</li> </ul> <br> <br> <br> <p><strong>4.) Facilitate Knowledge Management and Innovations</strong>&nbsp;</p><br> <br> <br> <br> <ul> <li>Document and disseminate best practices and lessons learned from program implementations.&nbsp;</li> </ul> <br> <ul> <li>Engage in knowledge exchange within and outside UNDP to enhance program quality.&nbsp;</li> </ul> <br> <ul> <li>Pursue innovative approaches in program delivery and impact measurement.&nbsp;</li> </ul> <br> <br> <br> <p><strong>5.) Support Resource Mobilization</strong>&nbsp;</p><br> <br> <br> <br> <ul> <li>Develop project proposals and budgets for funding opportunities.&nbsp;</li> </ul> <br> <ul> <li>Support strategic engagements with donors and resource partners to secure financial support.&nbsp;</li> </ul> <br> <ul> <li>Analyze funding opportunities and prepare reports documenting funding use and impact.&nbsp;</li> </ul> <br> <br> <br> <p>The incumbent performs other duties which makes part of this role explicitly open-ended as deemed necessary for the efficient functioning of the Office and the Organization.&nbsp;</p><br> <br> <br> <br> <p>Supervisory/Managerial Responsibilities: None&nbsp;</p><br> <p><strong>Requirements:&nbsp;</strong></p><br> <br> <br> <br> <p><i><strong>Education</strong></i>&nbsp;</p><br> <br> <br> <br> <p>An advanced university degree (master’s degree or equivalent) in Business Administration, Development Studies, International Relations, or a related degree is required.&nbsp;&nbsp;</p><br> <br> <p>OR&nbsp;</p><br> <br> <p>A first level university degree (bachelor’s degree) in the above-mentioned fields in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.&nbsp;&nbsp;</p><br> <br> <br> <br> <p><i><strong>&nbsp;Experience, Knowledge, and Skills</strong></i>&nbsp;</p><br> <br> <br> <br> <ul> <li>A minimum of 2 years (with master’s degree) or 4 years (with bachelor’s degree) of experience in programme development, business development or resource mobilization is required.&nbsp;</li> </ul> <br> <ul> <li>Experience working with UNDP/UN agencies or other international organizations, preferably in Jordan and/or the Arab States region is required.&nbsp;</li> </ul> <br> <ul> <li>Demonstrated experience in results-based management (RBM) and in designing/using monitoring and evaluation (M&amp;E) frameworks, indicators and reporting are desired.&nbsp;</li> </ul> <br> <ul> <li>Proven experience in partnership engagement and/or resource mobilization, including drafting high-quality concept notes and project proposals is desired.&nbsp;</li> </ul> <br> <ul> <li>Experience with analytical and drafting skills, including creating policy briefs and clearly presenting findings to various stakeholders, is preferred.&nbsp;</li> </ul> <br> <ul> <li>Experience using UNDP/UN results and project management systems and tools for planning and reporting (e.g., CPD/IRRF results frameworks, project documentation and donor reporting), with strong Excel/PowerPoint skills is desired.&nbsp;</li> </ul> <br> <p><strong>Language Requirements</strong>&nbsp;</p><br> <br> <p>Fluency English and Arabic is required.&nbsp;</p><br> <br> <br> <br> <p><i><strong>Expected Demonstration of Competencies</strong></i>&nbsp;</p><br> <br> <br> <br> <p><i><strong>Core : Full list of UNDP Core Competencies can be found </strong></i><i><strong><u>here</u></strong></i>&nbsp;</p><br> <br> <br> <br> <p><strong>Achieve Results:</strong>&nbsp;</p><br> <br> <br> <p>​​LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline​&nbsp;</p><br> <br> <br> <br> <p><strong>Think Innovatively:</strong>&nbsp;</p><br> <br> <br> <p>​​LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements ​&nbsp;</p><br> <br> <br> <br> <p><strong>Learn Continuously</strong>&nbsp;</p><br> <br> <br> <p>​​LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback​&nbsp;</p><br> <br> <br> <br> <p><strong>Adapt with Agility&nbsp;</strong>&nbsp;</p><br> <br> <br> <p>​​LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible ​&nbsp;</p><br> <br> <br> <br> <p><strong>Act with Determination&nbsp;</strong>&nbsp;</p><br> <br> <br> <p>​​LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident​&nbsp;</p><br> <br> <br> <br> <p><strong>Engage and Partner</strong>&nbsp;</p><br> <br> <br> <p>​​LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships​&nbsp;</p><br> <br> <br> <br> <p><strong>Enable Diversity and Inclusion</strong>&nbsp;</p><br> <br> <br> <p>​​LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination ​&nbsp;</p><br> <br> <br> <br> <p><i><strong>Cross-Functional &amp; Technical competencies&nbsp;</strong></i></p><br> <br> <p><strong>Thematic Area</strong>&nbsp;</p><br> <br> <br> <p><strong>Name</strong>&nbsp;</p><br> <br> <br> <p><strong>Definition</strong>&nbsp;</p><br> <br> <br> <br> <p>Business Direction &amp; Strategy&nbsp;</p><br> <br> <br> <p>System Thinking&nbsp;&nbsp;</p><br> <br> <br> <p>Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or&nbsp;</p><br> <br> <p>system, and to consider how to alter one element can impact on other parts of the system&nbsp;</p><br> <br> <br> <br> <p>Business Management&nbsp;&nbsp;</p><br> <br> <br> <p>Portfolio Management&nbsp;</p><br> <br> <br> <p>Ability to select, prioritise and control the organization's programmes and projects in line with its strategic objectives and capacity Ability to&nbsp;</p><br> <br> <p>balance the implementation of change initiatives with regular activities for optimal return on investment. Knowledge and understanding of key&nbsp;</p><br> <br> <p>principles of project, programme, and portfolio management&nbsp;</p><br> <br> <br> <br> <p>Business Development&nbsp;</p><br> <br> <br> <p>Knowledge Generation&nbsp;&nbsp;</p><br> <br> <br> <p>Ability to research information and to turn it into useful knowledge, relevant context, or responsive to a stated need. Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.&nbsp;&nbsp;</p><br> <br> <br> <br> <p>Business Management&nbsp;</p><br> <br> <br> <p>Results-based Management&nbsp;</p><br> <br> <br> <p>Ability to manage the implementation of strategies, programmes, and projects with a focus at improved performance and demonstrable results. Knowledge and understanding of relevant theories, concepts, methodologies, instruments, and tools.&nbsp;&nbsp;</p><br> <br> <br> <br> <p>Business Management&nbsp;&nbsp;</p><br> <br> <br> <p>Partnerships Management&nbsp;&nbsp;</p><br> <br> <br> <p>&nbsp;Build and maintain partnerships with wide networks of stakeholders, Governments, civil society and private sector partners, experts and others in line with UNDP strategy and policies&nbsp;</p><br> <br> <br> <br> <p>&nbsp;2030 Agenda: Engagement and Effectiveness&nbsp;</p><br> <br> <br> <p>Effectiveness&nbsp;&nbsp;</p><br> <br> <br> <p>&nbsp;RBM standards and practices for programming&nbsp;</p><br> <br> <br> <br> <p>&nbsp;Digital&nbsp;</p><br> <br> <br> <p>Design Thinking&nbsp;</p><br> <br> <br> <p>Solving problems by putting people at the centre, visualising ideas and making them tangible in order to improve them through an iterative process of developing and testing. Strong empathy skills, being able to put yourself "in someone else's shoes", understanding needs, abilities, preferences, (everyday) experiences from different perspectives as well as their cultural, social, economic and political contexts. Ability to identify and challenge assumptions, (cognitive and social)&nbsp;</p><br> <br> <p>UNDP | People for 2030 – Competency Framework – Technical Competencies (2024)&nbsp;</p><br> <br> <p>biases and dominant mental models by generating new perspectives and frames that help redefine the problem, solution and opportunity space. Being able to work with incomplete information, ambiguity and opposing views, needs and constraints and synthesise them into solutions that are viable, technically feasible and useful.&nbsp;&nbsp;</p><br> <br> <br> <br> <br> <br> <br> <br> <br> <br> </div>