وظائف اختبار البرمجيات - اربد الأردن

<p>As an IT Support Intern, you will gain hands-on exposure to deskside support, end-user computing, IT service management, and infrastructure troubleshooting in a professional technology environment. This internship is designed as a learning opportunity where you will work under supervision, build foundational technical skills, and support IT teams with day-to-day operational activities.</p><p><b><br></b></p><p><b>Responsibilities</b></p><ul><li>Learn and apply service management fundamentals, including Incident Management, Problem Management, root cause analysis, and ticket analysis for deskside support equipment.</li><li>Assist with troubleshooting local servers, network devices, and voice infrastructure under the guidance of Network and Server teams.</li><li>Support basic troubleshooting activities using tools and commands such as Ping, Tracert, IPConfig, network commands, DNS validation, and Active Directory Group Policy test outputs.</li><li>Gain exposure to hub room and data center structured cabling standards and support basic coordination activities as directed.</li><li>Support end-user computing devices including desktops, laptops, hard phones, Wi-Fi devices, printers, scanners, biometric devices, and video conferencing equipment.</li><li>Assist with hardware support tasks such as basic diagnostics, device checks, and supervised replacement or configuration activities for approved equipment.</li><li>Learn software troubleshooting for Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive, softphones, antivirus tools, VPN, Wi-Fi configuration, encryption tools, imaging, and firmware updates for deskside devices.</li><li>Support IT teams in documenting issues, observations, and recommended inputs to help evaluate process exceptions.</li><li>Assist with coordination and communication during high-impact or severity incidents, while ensuring real-time updates are shared through appropriate escalation channels.</li><li>Support onboarding activities for new accounts, ramp-up and ramp-down activities, and account movement coordination under supervision.</li><li>Assist with business continuity planning testing and failover readiness by supporting floor checkouts and validation activities.</li><li>Learn site compliance and security practices, including audit readiness related to standards such as COPC and ISO 27001.</li><li>Support IT ticket resolution activities within an ITIL-based framework while learning ticket documentation, prioritization, and closure processes.</li><li>Assist with preparing change request documentation and supporting artifacts as defined by the process.</li><li>Support validation activities such as BitLocker desktop checks, user OU policy validation, and computer OU policy validation.</li><li>Assist with encryption software installation and validation on desktops and laptops to support compliance requirements.</li><li>Contribute to positive IT service experiences by responding professionally, communicating clearly, and supporting operational teams.</li><li>Be open to learning in a 24/7 IT support environment, including rotational shift exposure where legally permitted and aligned to internship requirements.</li><li>Complete all assigned, mandatory training within the timeframe provided.</li><li>Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Currently pursuing or recently completed a Bachelor s degree, diploma, or equivalent program in Computer Science, Information Technology, or a related field.</p><p>0 6 months of exposure to desktop/laptop hardware and software support in a Windows-based PC/LAN environment, or equivalent academic/project experience.</p><p>Foundational knowledge of desktops, laptops, Windows operating systems, basic networking, and common enterprise applications.</p><p>Exposure to tools or concepts such as Citrix client, Microsoft Office, Outlook, VPN, antivirus, imaging, and printer/scanner troubleshooting is helpful.</p><p>Interest in IT service management, Incident Management, Problem Management, and customer-focused technical support.</p><p>Strong willingness to learn, ask questions, document findings, and follow defined processes.</p><p>Good communication, teamwork, attention to detail, and problem-solving skills.</p><p>Ability to work under supervision and follow security, compliance, and confidentiality requirements.</p><p>MCSE or similar certification is preferred but not required.</p>

<p>We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms. Career growth and personal development: This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. We ll give you all the training, cutting-edge technologies, and the continuing support you ll need to succeed. Plus, at Concentrix there s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you ve always envisioned. What you will do in this role: In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: Review customer requests and expectations and respond to them according to their needs and situations Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience Develop your tech skills and learn how to use software solutions that improve people s lives Champion better brand experiences for our customers and clients</p><p><strong>Desired Candidate Profile</strong></p><p>We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:</p><ul><li>Are proficient or bilingual in Arabic and English (advanced English level)</li><li>Are proactive, self-motivated, and solution-oriented</li><li>Can work rotating and weekend shifts</li><li>Located in Irbid</li></ul><p>It will be a plus if you:</p><ul><li>Have previous experience in Customer Service or Sales</li><li>Know how to work with helpdesk systems</li></ul><p><br></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsibilities</p><ul><li>Post job vacancies, screen CVs, and schedule interviews as directed by the HR Supervisor.</li><li>Process new hire documentation, ID badges, contracts, and orientation schedules.</li><li>Maintain accurate and up-to-date personnel files, both physical and in the HRIS.</li><li>Track daily attendance, leave requests, and shift changes for factory employees.</li><li>Assist in organizing training sessions, safety briefings, and employee engagement activities.</li><li>Respond to routine employee queries regarding policies, benefits, and procedures.</li><li>Support exit formalities including clearance and documentation for resigning or terminated employees.</li><li>Perform other administrative HR duties as assigned.</li></ul><p>Qualifications</p><ul><li>Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience).</li><li>1-3 years of experience in an HR administrative or generalist role, manufacturing environment a plus.</li></ul><p>Required Skills</p><ul><li>Attention to Detail</li><li>Documentation</li><li>Communication</li><li>Data Analysis &amp; HR Metrics</li><li>System Administration</li></ul><p>Job Details</p><ul><li>Location Irbid - Jordan</li><li>Industry Human Resources</li><li>Job Type Full-Time</li><li>Degree Bachelor</li><li>Experience 1</li><li>Nationality Unspecified</li></ul><p>Login to Apply</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience).</p><p>1-3 years of experience in an HR administrative or generalist role, manufacturing environment a plus.</p><p>Required Skills</p><ul><li>Attention to Detail</li><li>Documentation</li><li>Communication</li><li>Data Analysis &amp; HR Metrics</li><li>System Administration</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>Responsibilities</strong> </p> <ul> <li>Coordinate day-to-day recruitment activities, shortlisting, interview scheduling, and onboarding for factory staff.</li> <li>Supervise attendance, shift rosters, leave management, and overtime tracking in coordination with production supervisors.</li> <li>Ensure accurate maintenance of employee files, contracts, and HR records in compliance with policy and audit requirements.</li> <li>Handle first-level employee grievances and escalate complex cases to the HR Manager.</li> <li>Support the rollout of training programs, safety inductions, and toolbox talks for new and existing workers.</li> <li>Assist in preparing HR reports (headcount, turnover, absenteeism) for the HR Manager.</li> <li>Monitor compliance with disciplinary procedures and support investigations when required.</li> <li>Coordinate with Finance/Payroll on attendance data feeding into monthly payroll processing.</li> </ul> <p> <strong>Qualifications</strong> </p> <ul> <li>Bachelor's degree in Human Resources, Business Administration, or related field.</li> <li>4-6 years of HR experience, ideally within a manufacturing or industrial setting.</li> <li>Working knowledge of labor law and HR administrative processes.</li> </ul> <div><b> Required Skills </b><br> <ul> <li>Leadership</li> <li>KPIs &amp; HR Metrics</li> </ul> </div> <div> Job Details <br> <ul> <li> Location Irbid - Jordan </li> <li>Industry<br> Human Resources </li> <li> Job Type Full-Time </li> <li> Degree Bachelor </li> <li>Experience 4-6 </li> <li><br></li></ul></div></div></section>