وظائف محلل فني في الأردن

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><u>About the job</u></strong></p> Royal Jordanian is seeking a <strong>Ground Support Equipment (GSE) Engineer</strong> responsible for supporting the maintenance, monitoring, and reliability of Ground Support Equipment. The role focuses on ensuring equipment availability, troubleshooting technical issues, and coordinating maintenance activities in line with company and manufacturer standards <p>&nbsp;</p> <p><strong><u>Duties &amp; Responsibilities:</u></strong></p> <ul> <li>Monitor the operational and technical status of Ground Support Equipment (GSE) and maintain accurate maintenance records and technical history.</li> <li>Plan, coordinate, and follow up on maintenance activities to ensure maximum equipment availability and minimum downtime.</li> <li>Troubleshoot and diagnose mechanical, electrical, hydraulic, and pneumatic system malfunctions using manufacturer manuals and technical documentation.</li> <li>Monitor GSE fleet repair progress and prepare periodic status reports for equipment under maintenance.</li> <li>Record and track non-routine maintenance activities, deferred repairs, and corrective actions.</li> <li>Review, update, and maintain maintenance tasks, work orders, and technical documentation within the TRAX system.</li> <li>Coordinate with maintenance teams and relevant stakeholders to ensure timely completion of maintenance activities.</li> <li>Prepare spare parts requirements, initiate requisitions, follow up on orders, and support inventory planning activities.</li> <li>Ensure the availability of maintenance tools, service supplies, and materials required for planned and corrective maintenance activities.</li> <li>Conduct Root Cause Analysis (RCA) for recurring equipment failures and recommend corrective actions.</li> <li>Monitor compliance with manufacturer recommendations, maintenance procedures, and Royal Jordanian safety requirements.</li> <li>Support preventive maintenance programs by ensuring the proper selection and use of lubricants, coolants, filters, and other maintenance consumables.</li> <li>Maintain maintenance documentation, service agreements, technical reports, and related records.</li> <li>Support technical training and on-the-job development initiatives for maintenance personnel.</li> <li>Report technical issues, safety concerns, incidents, and operational risks to management as required</li> </ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><strong><u>Knowledge &amp; Skills Required:</u></strong></p> <ul> <li>Strong communication skills in both written and spoken English.</li> <li>Knowledge of maintenance planning, troubleshooting, and repair processes related to Ground Support Equipment.</li> <li>Ability to read and interpret technical manuals, engineering drawings, hydraulic schematics, pneumatic diagrams, and electrical diagrams.</li> <li>Knowledge of spare parts planning, inventory coordination, and maintenance documentation control.</li> <li>Strong analytical, problem-solving, and decision-making skills.</li> <li>Ability to prioritize tasks and coordinate multiple activities in a dynamic operational environment.</li> <li>Strong teamwork and interpersonal skills.</li> </ul> <p><strong><u>Qualifications:</u></strong></p> <ul> <li>Bachelor's degree in mechanical engineering or any related field</li> <li>Minimum of 2 years of relevant experience in maintenance, engineering, or Ground Support Equipment operations</li> </ul> <p>&nbsp;</p> <p><u>Only candidates under consideration will be contacted.</u></p> </div>

<p><h4>Description</h4> <p>Crystalia Glass LLC is a leading provider of premium glass products, dedicated to transforming spaces with elegance and sophistication. With a commitment to craftsmanship and innovation, we specialize in designing and manufacturing high-quality glass solutions for residential and commercial projects.</p> <p>Founded in 2017 in New York, the company has expanded its presence with offices in Los Angeles, Florida, and Texas. As a nationwide company, we serve clients across America, offering our signature glass products and services to diverse markets.</p> <p>We’re looking for a detail-oriented technical bid coordinator to join our team. In this role, you’ll manage different parts of our glazing projects and make sure everything runs smoothly. Your knowledge will be key to delivering high-quality results.</p> <h4>Employment type:</h4> <ul> <li>Full-time 8.30 am - 5 pm, NY (EST zone)</li> <li>Remote work</li> <li>B2B contract (sole proprietorship status or corporate entity)</li> </ul> <h4>Technical review & scope identification</h4> <ul> <li>Review received projects including architectural drawings, specification documents, and project requirements to evaluate project viability and scope compatibility</li> <li>Identify technical scope related to aluminum systems, steel systems, glass types, and associated hardware</li> <li>Analyze project drawings including floor plans, elevations, sections, details, door schedules, hardware schedules, specifications</li> <li>Evaluate project suitability before forwarding approved projects to the estimation team</li> <li>Identify all relevant aluminium, steel and glazing components required for accurate project evaluation</li> </ul> <h4>RFI and addendums</h4> <ul> <li>Identify missing information, inconsistencies, or technical issues in the provided documents</li> <li>Draft and coordinate formal RFIs to obtain necessary clarifications</li> <li>Review project addendums and revisions to identify scope changes</li> <li>Coordinate updates with the estimation team and sales managers immediately to ensure estimates remain accurate</li> </ul> <h4>Technical support</h4> <ul> <li>Provide technical support to estimators during the proposal preparation process</li> <li>Assist in modifying estimates based on updated project documentation</li> <li>Support the team in reviewing technical feasibility of proposed solutions</li> <li>Support preparation of submission packages. Verify technical documentation accuracy and completeness</li> </ul> <h4>Projects ownership & coordination</h4> <ul> <li>Own and track project deadlines and submissions within HubSpot; tracking project stages, milestones, deadlines, and submission statuses</li> <li>Ensure all opportunities are properly associated with projects, companies, and contacts within CRM</li> <li>Work closely with the team to ensure all technical clarifications and updates are communicated to the client before submission deadlines</li> <li>Ensure smooth information flow between the bid team, estimation team and sales managers</li> </ul> <h4>Requirements</h4> <ul> <li>Minimum 2–3 years of experience in construction, engineering, project coordination, estimation or technical project support</li> <li>Experience reviewing architectural drawings, floor plans, elevations, sections, specifications, and construction documentation</li> <li>Knowledge in aluminum, glass systems, or related construction sectors is an advantage</li> <li>Experience managing deadlines and submissions</li> <li>English proficiency at C1 level</li> <li>Russian language is a plus</li> <li>Basic knowledge of CRM or project tracking software</li> <li>Proficiency in Google Suite (Docs, Sheets, Slides)</li> </ul> <h4>Professional skills:</h4> <ul> <li>Strong ability to interpret architectural drawings and technical specifications</li> <li>Ability to identify project scope related to aluminum, steel, and glass systems, and determine project suitability</li> <li>Strong coordination skills when working with estimators</li> <li>Ability to identify missing information or discrepancies in documentation</li> <li>Strong analytical thinking and problem-solving skills</li> <li>Ability to support preparation of complete and accurate proposals</li> <li>Understanding of the basic bid process, bid invitations and proposal requests</li> </ul> <h4>Benefits</h4> <ul> <li>Fully remote job opportunity</li> <li>Joining a highly professional and dynamic team</li> <li>Join an industry leader and top player in the U.S. custom glass market</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Crystalia Glass LLC is a leading provider of premium glass products, dedicated to transforming spaces with elegance and sophistication. With a commitment to craftsmanship and innovation, we specialize in designing and manufacturing high-quality glass solutions for residential and commercial projects.</p> <p>Founded in 2017 in New York, the company has expanded its presence with offices in Los Angeles, Florida, and Texas. As a nationwide company, we serve clients across America, offering our signature glass products and services to diverse markets.</p> <p>We’re looking for a detail-oriented technical bid coordinator to join our team. In this role, you’ll manage different parts of our glazing projects and make sure everything runs smoothly. Your knowledge will be key to delivering high-quality results.</p> <h4>Employment type:</h4> <ul> <li>Full-time 8.30 am - 5 pm, NY (EST zone)</li> <li>Remote work</li> <li>B2B contract (sole proprietorship status or corporate entity)</li> </ul> <h4>Technical review & scope identification</h4> <ul> <li>Review received projects including architectural drawings, specification documents, and project requirements to evaluate project viability and scope compatibility</li> <li>Identify technical scope related to aluminum systems, steel systems, glass types, and associated hardware</li> <li>Analyze project drawings including floor plans, elevations, sections, details, door schedules, hardware schedules, specifications</li> <li>Evaluate project suitability before forwarding approved projects to the estimation team</li> <li>Identify all relevant aluminium, steel and glazing components required for accurate project evaluation</li> </ul> <h4>RFI and addendums</h4> <ul> <li>Identify missing information, inconsistencies, or technical issues in the provided documents</li> <li>Draft and coordinate formal RFIs to obtain necessary clarifications</li> <li>Review project addendums and revisions to identify scope changes</li> <li>Coordinate updates with the estimation team and sales managers immediately to ensure estimates remain accurate</li> </ul> <h4>Technical support</h4> <ul> <li>Provide technical support to estimators during the proposal preparation process</li> <li>Assist in modifying estimates based on updated project documentation</li> <li>Support the team in reviewing technical feasibility of proposed solutions</li> <li>Support preparation of submission packages. Verify technical documentation accuracy and completeness</li> </ul> <h4>Projects ownership & coordination</h4> <ul> <li>Own and track project deadlines and submissions within HubSpot; tracking project stages, milestones, deadlines, and submission statuses</li> <li>Ensure all opportunities are properly associated with projects, companies, and contacts within CRM</li> <li>Work closely with the team to ensure all technical clarifications and updates are communicated to the client before submission deadlines</li> <li>Ensure smooth information flow between the bid team, estimation team and sales managers</li> </ul> <h4>Requirements</h4> <ul> <li>Minimum 2–3 years of experience in construction, engineering, project coordination, estimation or technical project support</li> <li>Experience reviewing architectural drawings, floor plans, elevations, sections, specifications, and construction documentation</li> <li>Knowledge in aluminum, glass systems, or related construction sectors is an advantage</li> <li>Experience managing deadlines and submissions</li> <li>English proficiency at C1 level</li> <li>Russian language is a plus</li> <li>Basic knowledge of CRM or project tracking software</li> <li>Proficiency in Google Suite (Docs, Sheets, Slides)</li> </ul> <h4>Professional skills:</h4> <ul> <li>Strong ability to interpret architectural drawings and technical specifications</li> <li>Ability to identify project scope related to aluminum, steel, and glass systems, and determine project suitability</li> <li>Strong coordination skills when working with estimators</li> <li>Ability to identify missing information or discrepancies in documentation</li> <li>Strong analytical thinking and problem-solving skills</li> <li>Ability to support preparation of complete and accurate proposals</li> <li>Understanding of the basic bid process, bid invitations and proposal requests</li> </ul> <h4>Benefits</h4> <ul> <li>Fully remote job opportunity</li> <li>Joining a highly professional and dynamic team</li> <li>Join an industry leader and top player in the U.S. custom glass market</li> </ul></p><p></p>

<p><h4>Description</h4> <p><strong>Job purpose</strong><br> As the team lead at Tarjama, you will be responsible for leading a technical team in the design, development, and delivery of high-quality technology solutions aligned with Tarjama’s strategic goals. This role ensures the successful execution of engineering tasks, enforces development best practices, and acts as a hands-on contributor while also coordinating with cross-functional teams. The team lead mentors team members and ensures the timely delivery of projects. They also translate technical direction into day-to-day implementation.</p> <h4>Duties & responsibilities</h4> <h4>Technical leadership & execution oversight</h4> <ul> <li>Oversee daily development activities, ensuring alignment with coding standards, architecture guidelines, and delivery timelines.</li> <li>Guide system design and architecture discussions, providing hands-on technical input where needed.</li> <li>Support engineers in problem-solving, debugging, and performance optimization, acting as a key technical escalation point.</li> <li>Review and approve key code components, ensuring quality, scalability, and maintainability.</li> </ul> <h4>Team management & mentorship</h4> <ul> <li>Lead, coach, and develop a team of engineers with varying levels of experience.</li> <li>Conduct regular 1:1s, performance check-ins, and technical feedback sessions to ensure growth and accountability.</li> <li>Facilitate onboarding and continuous technical upskilling of team members.</li> <li>Foster a culture of knowledge sharing, collaboration, and continuous improvement.</li> </ul> <h4>Collaboration & cross-functional alignment</h4> <ul> <li>Work closely with product, QA, DevOps, and design teams to ensure shared understanding of project goals and priorities.</li> <li>Help translate product requirements into actionable development plans and ensure clear task delegation.</li> <li>Act as a liaison between the development team and technology leadership, providing visibility into progress, risks, and resource needs.</li> </ul> <h4>Code quality, documentation & standards</h4> <ul> <li>Enforce best practices in coding, documentation, testing, and deployment.</li> <li>Promote peer code reviews, unit testing, and automation to ensure reliability and consistency.</li> <li>Ensure comprehensive documentation is maintained for all critical systems and architectural decisions.</li> <li>Support continuous improvement of internal development workflows and tools.</li> </ul> <h4>System support & deployment coordination</h4> <ul> <li>Collaborate with DevOps and infrastructure teams to ensure system performance, CI/CD readiness, and release reliability.</li> <li>Monitor deployment readiness and troubleshoot issues during staging and production releases.</li> <li>Participate in the evaluation and adoption of new technologies and frameworks that align with business needs.</li> </ul> <h4>Education, experience & qualifications</h4> <ul> <li>Bachelor’s degree in computer science, software engineering, or a related field.</li> <li>8+ years of hands-on software development experience with at least 2 years in a technical leadership or team lead role.</li> <li>Strong experience with Node.js; Python is a plus.</li> <li>Proficiency in designing and reviewing scalable architectures using microservices and RESTful APIs.</li> <li>Experience working with relational and non-relational databases (e.g., MySQL, PostgreSQL, MongoDB, Redis).</li> <li>Solid experience in Agile/Scrum environments and sprint management.</li> <li>Proficient in English language.</li> </ul> <h4>Behavioral competencies</h4> <ul> <li>Communication</li> <li>Decision making</li> <li>Stakeholder management</li> <li>Team building & management</li> <li>Conflict management</li> <li>Results orientation</li> <li>Influencing others</li> </ul> <h4>Technical competencies</h4> <ul> <li>Backend development (Node.js, Python is a plus)</li> <li>Microservices & system architecture</li> <li>RESTful API design & integration</li> <li>Code review & quality standards</li> <li>Cloud infrastructure (AWS, Azure)</li> <li>CI/CD & DevOps collaboration</li> <li>Database design & optimization</li> <li>Performance monitoring & debugging</li> <li>Documentation & technical writing</li> <li>Agile development practices</li> </ul></p><p></p>

<p><h4>Description</h4> <p><strong>Job purpose</strong><br> As the team lead at Tarjama, you will be responsible for leading a technical team in the design, development, and delivery of high-quality technology solutions aligned with Tarjama’s strategic goals. This role ensures the successful execution of engineering tasks, enforces development best practices, and acts as a hands-on contributor while also coordinating with cross-functional teams. The team lead mentors team members and ensures the timely delivery of projects. They also translate technical direction into day-to-day implementation.</p> <h4>Duties & responsibilities</h4> <h4>Technical leadership & execution oversight</h4> <ul> <li>Oversee daily development activities, ensuring alignment with coding standards, architecture guidelines, and delivery timelines.</li> <li>Guide system design and architecture discussions, providing hands-on technical input where needed.</li> <li>Support engineers in problem-solving, debugging, and performance optimization, acting as a key technical escalation point.</li> <li>Review and approve key code components, ensuring quality, scalability, and maintainability.</li> </ul> <h4>Team management & mentorship</h4> <ul> <li>Lead, coach, and develop a team of engineers with varying levels of experience.</li> <li>Conduct regular 1:1s, performance check-ins, and technical feedback sessions to ensure growth and accountability.</li> <li>Facilitate onboarding and continuous technical upskilling of team members.</li> <li>Foster a culture of knowledge sharing, collaboration, and continuous improvement.</li> </ul> <h4>Collaboration & cross-functional alignment</h4> <ul> <li>Work closely with product, QA, DevOps, and design teams to ensure shared understanding of project goals and priorities.</li> <li>Help translate product requirements into actionable development plans and ensure clear task delegation.</li> <li>Act as a liaison between the development team and technology leadership, providing visibility into progress, risks, and resource needs.</li> </ul> <h4>Code quality, documentation & standards</h4> <ul> <li>Enforce best practices in coding, documentation, testing, and deployment.</li> <li>Promote peer code reviews, unit testing, and automation to ensure reliability and consistency.</li> <li>Ensure comprehensive documentation is maintained for all critical systems and architectural decisions.</li> <li>Support continuous improvement of internal development workflows and tools.</li> </ul> <h4>System support & deployment coordination</h4> <ul> <li>Collaborate with DevOps and infrastructure teams to ensure system performance, CI/CD readiness, and release reliability.</li> <li>Monitor deployment readiness and troubleshoot issues during staging and production releases.</li> <li>Participate in the evaluation and adoption of new technologies and frameworks that align with business needs.</li> </ul> <h4>Education, experience & qualifications</h4> <ul> <li>Bachelor’s degree in computer science, software engineering, or a related field.</li> <li>8+ years of hands-on software development experience with at least 2 years in a technical leadership or team lead role.</li> <li>Strong experience with Node.js; Python is a plus.</li> <li>Proficiency in designing and reviewing scalable architectures using microservices and RESTful APIs.</li> <li>Experience working with relational and non-relational databases (e.g., MySQL, PostgreSQL, MongoDB, Redis).</li> <li>Solid experience in Agile/Scrum environments and sprint management.</li> <li>Proficient in English language.</li> </ul> <h4>Behavioral competencies</h4> <ul> <li>Communication</li> <li>Decision making</li> <li>Stakeholder management</li> <li>Team building & management</li> <li>Conflict management</li> <li>Results orientation</li> <li>Influencing others</li> </ul> <h4>Technical competencies</h4> <ul> <li>Backend development (Node.js, Python is a plus)</li> <li>Microservices & system architecture</li> <li>RESTful API design & integration</li> <li>Code review & quality standards</li> <li>Cloud infrastructure (AWS, Azure)</li> <li>CI/CD & DevOps collaboration</li> <li>Database design & optimization</li> <li>Performance monitoring & debugging</li> <li>Documentation & technical writing</li> <li>Agile development practices</li> </ul></p><p></p>

<p>Job Title Associate - Presales Job Scope The Associate - Presales supports the Sales team with technical coordination, material preparation, and relationship management for effective pre-sales operations. Main Duties and Responsibilities • Assist the Sales team by coordinating technical aspects of pre-sales activities; • Support the Sales team in responding to customers requests understanding requirements, and tailoring proposals; • Support the Presales Engineer in creating demos, proposal documentations, and presentations; • Complete required pre-sales documentation in a quick and accurate manner; • Provide support to the company partners and customers; • Respond to after-hours support queries during assigned rotations and escalate issues if needed.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Education</strong> • Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, Information Systems, or a related technical discipline. • Prefer to have Fundamental certifications such as Microsoft Azure Fundamentals (AZ-900), AWS Cloud Practitioner, Cisco CCNA, IBM, VMware VCTA, Fortinet NSE, or similar are considered a plus.<br><strong>Experience</strong> • Fresh graduate or up to 1 year of experience in Presales, Technical Support, IT Infrastructure, or System Administration. • Good understanding of enterprise IT concepts, including networking, virtualization, cloud computing, cybersecurity, storage, or data center technologies. • Basic knowledge of one or more leading technology vendors such as IBM, Citrix, VMware, Microsoft, Red Hat, Dell Technologies, HPE, Lenovo, Cisco, Fortinet, or similar is an advantage. • Strong analytical and problem-solving skills with the ability to understand customer business and technical requirements. • Excellent verbal and written communication skills with confidence in delivering technical presentations. • Strong willingness to learn new technologies and build technical expertise through certifications and vendor training. • Internship or academic projects related to enterprise infrastructure, cloud, networking, cybersecurity, or digital transformation. #LI-DNI</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About the Role<br></strong><br>MASE Gulf is seeking an experienced and highly motivated Senior Operations Engineer to support the delivery of our growing portfolio of utility-scale and commercial solar PV assets across the UAE.<br>This is a hybrid role that combines operational coordination, technical engineering, client interface and field leadership. You will play a key role in ensuring that MASE's operations are delivered safely, efficiently and in accordance with contractual obligations while maintaining a strong presence across our operating sites.<br>You will divide your time between MASE's Dubai office and project sites throughout the UAE, working closely with field technicians, subcontractors, clients and internal support teams to ensure the highest standards of operational excellence.<br>Designation: IC5<br>Reporting to: Gulf Operations &amp; Growth Manager <em>and&nbsp;</em><em>regular interface with&nbsp;</em>HQ Operations Lead<br><strong>Role Purpose</strong><br>To oversee the day-to-day operational delivery of MASE Gulf's solar O&amp;M portfolio by combining technical engineering expertise with operational coordination, field supervision and client support.<br>You will ensure maintenance activities are properly planned, executed, monitored and continuously improved while providing technical leadership to site teams and supporting the continued growth of MASE Gulf.<br><strong>Key Responsibilities<br></strong><br><u>Operations Management</u><br><ul><li>Coordinate the day-to-day operation of MASE Gulf's assigned solar PV portfolio.</li><li>Develop weekly and monthly maintenance schedules.</li><li>Coordinate and oversee internal resources, subcontractors and service partners.</li><li>Ensure preventive and corrective maintenance activities are completed safely and on schedule.</li><li>Monitor work order progress and ensure timely close-out.</li><li>Track contractual KPIs and operational performance metrics.</li><li>Coordinate outage planning and maintenance windows.</li><li>Support project mobilization and demobilization activities.</li></ul><u>Technical Engineering</u><br><ul><li>Provide technical support for complex faults and troubleshooting activities.</li><li>Assist with root cause investigations and technical reports.</li><li>Review maintenance records and verify technical quality.</li><li>Review OEM recommendations and maintenance strategies.</li><li>Participate in major maintenance activities when required.</li></ul><u>Field Leadership</u><br><ul><li>Maintain a regular presence across MASE Gulf project sites.</li><li>Supervise field teams during critical maintenance activities.</li><li>Conduct routine technical inspections and quality audits.</li><li>Verify compliance with MASE procedures and client requirements.</li><li>Support engineers and technicians with troubleshooting and technical guidance.</li><li>Perform periodic site condition assessments.</li><li>Identify operational risks before they impact plant performance.</li><li>Ensure corrective actions are implemented and properly documented.</li></ul><u>Client &amp; Stakeholder Management<br></u><br><ul><li>Serve as one of the primary operational contacts for assigned clients.</li><li>Attend client meetings and operational review meetings.</li><li>Present operational updates and maintenance performance.</li><li>Coordinate with OEMs, EPC contractors and utility representatives.</li><li>Support commercial discussions relating to operational performance.</li><li>Maintain strong client relationships through proactive communication.</li></ul><u>Reporting &amp; Operational Control<br></u><br><ul><li>Prepare of monthly operational reports.</li><li>Review technical reports submitted by field engineers.</li><li>Track plant availability, PR, response times and maintenance KPIs.</li><li>Maintain accurate operational records and documentation.</li><li>Monitor contractual deliverables and reporting deadlines.</li><li>Prepare management reports and performance dashboards.</li></ul><u>Continuous Improvement<br></u><br><ul><li>Identify opportunities to improve maintenance efficiency.</li><li>Develop and enhance standard operating procedures.</li><li>Improve reporting templates and operational workflows.</li><li>Support implementation of digital tools and automation initiatives.</li><li>Promote operational best practices across the UAE portfolio.</li><li>Participate in internal audits and quality improvement initiatives.</li></ul><u>Health, Safety &amp; Quality<br></u><br><ul><li>Promote MASE's safety-first culture.</li><li>Ensure compliance with all HSE requirements.</li><li>Conduct routine field safety observations.</li><li>Participate in incident investigations where required.</li><li>Monitor quality of maintenance activities.</li><li>Ensure compliance with contractual, regulatory and MASE standards.</li></ul><strong>Qualifications<br></strong><br><ol><li>Bachelor's Degree in Electrical Engineering, Renewable Energy Engineering or a related discipline.</li><li>Minimum 4 years' experience in utility-scale or commercial solar PV operations and maintenance.</li><li>Previous experience supervising field personnel or contractors.</li><li>Strong understanding of LV, MV and HV electrical systems.</li><li>Experience working with SCADA platforms and remote monitoring systems.</li><li>Experience with CMMS and maintenance management systems is preferred.</li><li>Strong technical reporting and analytical skills.</li><li>Excellent communication and stakeholder management abilities.</li><li>Valid UAE driving licence or the ability to obtain one.</li></ol><strong>What We're Looking For</strong><br>The successful candidate is equally comfortable in the office and in the field. You enjoy solving technical problems, coordinating people, improving processes and building strong client relationships. You are proactive, highly organised and capable of managing multiple projects while maintaining exceptional attention to detail.<br>You are willing to travel regularly throughout the UAE and the GCC region and take ownership of operational outcomes rather than simply coordinating activities.<br> </div>

<p><b>Key Responsibilities:</b></p><p><br></p><p><span style="font-size: 11px;">Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution</span></p><p>Create service requests and properly document all customer interactions and troubleshooting actions in the department's case management system</p><p>Provide tier 2/3 functional and technical support on Explorance software solutions</p><p>Configure and implement new functionality in Explorance software solutions</p><p>Log, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs</p><p>Provide detailed reporting, identify functionalities, and provide status updates on identified issues internally and with the client until the customer support case is resolved</p><p>Assist in new implementations, installations, upgrades and migrations of existing customers systems</p><p>Investigating issues with customer IT systems such as: SSO, LMS, SIS, HRIS</p><p>Provide basic technical and web application training to new customers when required</p><p>Communicate and coordinate with internal departments when addressing software bugs or new releases</p><p>Occasionally perform Quality Assurance tasks for testing of new software versions</p><p>Follow procedures, and continually improve internal processes for maintenance of solutions that are in production</p><p>Collaborate with developers and QA team for high quality, delivery on time</p><p>&nbsp;</p><p><b>Requirements:</b></p><p><br></p><p>Exceptional Customer Service Focus</p><p>Minimum 3 years’ customer support/technical support experience with enterprise software</p><p>Relevant technical work experience, deploying web applications in IIS including server and network administration.</p><p>Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization</p><p>Strong analytical problem solving and decision-making skills</p><p>Experience working with multiple stakeholders in a problem-solving environment</p><p>Exceptional communication skills, both oral and written with client interaction experience at executive levels</p><p>Ability to handle difficult or sensitive situations with diplomacy and tact</p><p>Excellent time management and organizational skills</p><p>Creative, self-motivated, with good interpersonal skills</p><p>Ability to work independently and as part of a team</p><p>Attention to detail</p><p>&nbsp;</p><p><br></p><p><b>Technical Skills and other Requirements:</b></p><p><br></p><p><br></p><p>Experience with SQL/Oracle Database querying and with MS Excel</p><p>Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration</p><p>Verbal and written communication skills in English and French for use in communication with global offices.&nbsp;</p><p>Passion for helping customers with strong customer service skills</p><p>Technical or Business Diploma in related fields</p><p>Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting.</p><p>Nice to Have:</p><p><br></p><p>Technical certifications: Microsoft</p><p>Experience with HTML CSS, XML</p><p>Experience working with APIs</p><p>Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS</p><p>&nbsp;</p><p><br></p><p><b>Availability:</b></p><p><br></p><p>Must be willing to work outside of “normal” business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers</p><p>24/7 Pager/On-Call Rotation</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Exceptional Customer Service Focus</li><li>Minimum 3 years customer support/technical support experience with enterprise software</li><li>Relevant technical work experience, deploying web applications in IIS including server and network administration.</li><li>Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization</li><li>Strong analytical problem solving and decision-making skills</li><li>Experience working with multiple stakeholders in a problem-solving environment</li><li>Exceptional communication skills, both oral and written with client interaction experience at executive levels</li><li>Ability to handle difficult or sensitive situations with diplomacy and tact</li><li>Excellent time management and organizational skills</li><li>Creative, self-motivated, with good interpersonal skills</li><li>Ability to work independently and as part of a team</li><li>Attention to detail</li><li>Technical Skills and other Requirements: Experience with SQL/Oracle Database querying and with MS Excel</li><li>Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration</li><li>Verbal and written communication skills in English and French for use in communication with global offices.</li><li>Passion for helping customers with strong customer service skills</li><li>Technical or Business Diploma in related fields</li><li>Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting.</li><li>Nice to Have: Technical certifications: Microsoft</li><li>Experience with HTML CSS, XML</li><li>Experience working with APIs</li><li>Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS</li><li>Availability: Must be willing to work outside of normal business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers 24/7 Pager/On-Call Rotation</li></ul>

<p>Job Scope The Technical Support Engineer is accountable for addressing technical issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times. Main Duties and Responsibilities • Analyze technical issues based on defined support processes and procedures and report actions accordingly • Attend to technical issues raised by partners and end users in a timely and efficient manner • Maintain strong relationships with partners and customers • Ensure constant and effective communication with assigned vendors securing full support on technical issues • Respond to after-hours support queries during assigned rotations and escalate issues if needed</p><p><strong>Desired Candidate Profile</strong></p><p>Education Bachelor s degree in Computer Science or any other related field Experience At least 3 years of relevant experience preferably as an ATM Engineer. #LI-SK</p>

<p>This position is priority reserved for internal staff until midnight on Tuesday 18 August 2026. Mission: 12 months Place: Amman - Jordan Starting: September 2026 Humanity &amp; Inclusion is an independent and impartial aid organisation working in situations of poverty and exclusion, conflict and disaster. The organisation works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights. Since its creation in 1982, HI has run development &amp; humanitarian projects in more than 55 countries and responded to numerous emergencies. Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide At Handicap International-Humanity &amp; Inclusion, we truly believe in the importance of inclusion and diversity within our organisation. This is why we are engaged to a disability policy to encourage the inclusion and integration of people with disabilities. Please indicate if you require any special accommodation, even at the first interview. For more information about the organisation.</p><p>JOB CONTEXT: HI s Regional Programme (Mashriq) coordinates missions in 4 different countries (Egypt, Jordan, Lebanon, and Syria). The programme is covering the full mandate of HI emergency, mine action and development with a strong focus on continuum and resilience. The program has a total volume expected for 2026 of 12M Euros with 300 staff. The main sectors of intervention are integrated rehabilitation and MHPSS, inclusive education, Economic inclusion including basic needs and economic recovery), Humanitarian mines actions and Inclusive Humanitarian Actions/Inclusive governance. Education is one of the core sector of intervention in most of the countries within the region. HI currently implements inclusive education projects in Jordan, Lebanon and Syria, while seeking to develop interventions in Egypt. In Syria, HI is supporting Education in Emergencies (EiE) partners (international INGOs and local NGOs) to make their EiE intervention inclusive of children with disabilities, through a mix approach of technical capacity building to partners and direct operational support to children with disabilities and their caregivers.</p><p><br></p><p><br></p><p><b>YOUR MISSION:&nbsp;</b></p><p><br></p><p>Based on the evolution of the context in the region, the Regional Rehabilitation Specialist will have to support the development of the Operational strategy and the revision of the sectorial strategy developed in the previous years to be adapted to the evolution of the context, especially in Lebanon. Under the line management of the Technical Head of Program (THoP), you contribute to the implementation of the mandate of HI and the operational strategy of HI MASHRIQ program in your field of expertise, while respecting the HI DGA policy. You ensure optimal quality and impact of the projects implemented in the countries, through a delegation system with appropriate control mechanisms. You share with all HI managers the responsibility of a sound management and successful functioning of the global organization. The post holder leverages expertise in Rehabilitation to offer strategic and/or operational support to the countries in MASHRIQ (Lebanon, Palestine, Jordan, Egypt, and Syria), according to needs jointly defined with the THoP and the Global Specialist.</p><p>Mission 1: Expertise</p><ul><li>1.1 Contributes to the regional strategies and countries mission strategies when relevant in line with the global strategies</li><li>1.2 Ensure technical support to projects in line with the global technical frameworks and standards on Rehabilitation</li><li>1.3 Support the design and contextualization of technical tools, training, materials and other relevant documents, and disseminate them among the mission/humanitarian regional community (as needed) upon prior validation by the relevant HQ Technical Specialists.</li><li>1.4 Ensure technical learning from projects</li><li>1.5 Ensure the control &amp; monitoring of the technical quality and the relevance of HI s activities in the Programmers under Rehabilitation activities</li><li>1.6 Ensure compliance of the technical proposition with nexus stakes</li><li>1.7 Contributes to the development of research and innovation projects at country and region level, when relevant, in the MHPSS expertise.</li><li>1.8 Contribute to the Technical Divisions professional channel animation</li></ul><p>Mission 2: Influence</p><ul><li>Contribute to the local external prestige and influence of HI s expertise in the field of expertise and foster technical partnerships between HI and other actors.</li></ul><p>Mission 3: Business Development</p><ul><li>Ensure the development of major opportunities or new projects in the region in Rehabilitation sector. Be up-to date on the last international practices and directions and opportunities under his sectorial scope. Use this knowledge to guide the mission towards new and more relevant and efficient technical programming. Ensure relevance of technical practices at project design stage and on strategy development.</li></ul><p>Mission 4: Emergency preparedness and response</p><ul><li>Contribute to the support or implementation of emergency preparedness actions in the region and, during an emergency, adapts his/her working modality to contribute to an effective HI humanitarian response.</li></ul><p>CHARACTERISTICS OF THE POSITION: The position will require the postholder to travel between the countries of the region and be able to move easily.</p><p><strong>Desired Candidate Profile</strong></p><p>You hold an advanced degree in Physiotherapy, Occupational Therapy, Physical Medicine and Rehabilitation, You have a minimum of 5 years experience between international development and emergency and post crisis environments, in technical position, You have proven experience in complex environments as well as in collaboration with national rehabilitation actors at all levels (from services to central and international levels), You have strong strategic analytical skills; capacity to establish clear frameworks, rules and limits, You have strong experience in capacity building techniques with adults, using different pedagogical models. You like working as part of a team/network, cooperating.</p>

<p><h4>Description</h4> <p>Crystalia Glass LLC is a leading provider of premium glass products, dedicated to transforming spaces with elegance and sophistication. With a commitment to craftsmanship and innovation, we specialize in designing and manufacturing high-quality glass solutions for residential and commercial projects.</p> <p>Founded in 2017 in New York, the company has expanded its presence with offices in Los Angeles, Florida, and Texas. As a nationwide company, we serve clients across America, offering our signature glass products and services to diverse markets.</p> <p>We’re looking for a detail-oriented project coordinator to join our team. In this role, you’ll manage different parts of our glazing projects and make sure everything runs smoothly. Your knowledge will be key to delivering high-quality results.</p> <h4>Employment type:</h4> <ul> <li>Full-time 8.30 am - 5 pm, NY (EST zone).</li> <li>Remote work.</li> <li>B2B contract (sole proprietorship status or corporate entity).</li> </ul> <h4>Technical review & scope identification</h4> <ul> <li>Review received projects including architectural drawings, specification documents, and project requirements to evaluate project viability and scope compatibility.</li> <li>Identify technical scope related to aluminum systems, steel systems, glass types, and associated hardware.</li> <li>Analyze project drawings including floor plans, elevations, sections, details, door schedules, hardware schedules, specifications.</li> <li>Evaluate project suitability before forwarding approved projects to the estimation team.</li> <li>Identify all relevant aluminium, steel and glazing components required for accurate project evaluation.</li> </ul> <h4>RFI and addendums</h4> <ul> <li>Identify missing information, inconsistencies, or technical issues in the provided documents.</li> <li>Draft and coordinate formal RFIs to obtain necessary clarifications.</li> <li>Review project addendums and revisions to identify scope changes.</li> <li>Coordinate updates with the estimation team and sales managers immediately to ensure estimates remain accurate.</li> </ul> <h4>Technical support</h4> <ul> <li>Provide technical support to estimators during the proposal preparation process.</li> <li>Assist in modifying estimates based on updated project documentation.</li> <li>Support the team in reviewing technical feasibility of proposed solutions.</li> <li>Support preparation of submission packages. Verify technical documentation accuracy and completeness.</li> </ul> <h4>Projects ownership & coordination</h4> <ul> <li>Own and track project deadlines and submissions within HubSpot; tracking project stages, milestones, deadlines, and submission statuses.</li> <li>Ensure all opportunities are properly associated with projects, companies, and contacts within CRM.</li> <li>Work closely with the team to ensure all technical clarifications and updates are communicated to the client before submission deadlines.</li> <li>Ensure smooth information flow between the bid team, estimation team and sales managers.</li> </ul> <h4>Requirements</h4> <ul> <li>Minimum 2–3 years of experience in construction, engineering, project coordination, estimation or technical project support.</li> <li>Experience reviewing architectural drawings, floor plans, elevations, sections, specifications, and construction documentation.</li> <li>Knowledge in aluminum, glass systems, or related construction sectors is an advantage.</li> <li>Experience managing deadlines and submissions.</li> <li>English proficiency at C1 level.</li> <li>Russian language is a plus.</li> <li>Basic knowledge of CRM or project tracking software.</li> <li>Proficiency in Google Suite (Docs, Sheets, Slides).</li> </ul> <h4>Professional skills:</h4> <ul> <li>Strong ability to interpret architectural drawings and technical specifications.</li> <li>Ability to identify project scope related to aluminum, steel, and glass systems, and determine project suitability.</li> <li>Strong coordination skills when working with estimators.</li> <li>Ability to identify missing information or discrepancies in documentation.</li> <li>Strong analytical thinking and problem-solving skills.</li> <li>Ability to support preparation of complete and accurate proposals.</li> <li>Understanding of the basic bid process, bid invitations and proposal requests.</li> </ul> <h4>Benefits</h4> <ul> <li>Fully remote job opportunity.</li> <li>Salary from $1700 to $2000 gross per month.</li> <li>Joining a highly professional and dynamic team.</li> <li>Join an industry leader and top player in the U.S. custom glass market.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Crystalia Glass LLC is a leading provider of premium glass products, dedicated to transforming spaces with elegance and sophistication. With a commitment to craftsmanship and innovation, we specialize in designing and manufacturing high-quality glass solutions for residential and commercial projects.</p> <p>Founded in 2017 in New York, the company has expanded its presence with offices in Los Angeles, Florida, and Texas. As a nationwide company, we serve clients across America, offering our signature glass products and services to diverse markets.</p> <p>We’re looking for a detail-oriented project coordinator to join our team. In this role, you’ll manage different parts of our glazing projects and make sure everything runs smoothly. Your knowledge will be key to delivering high-quality results.</p> <h4>Employment type:</h4> <ul> <li>Full-time 8.30 am - 5 pm, NY (EST zone).</li> <li>Remote work.</li> <li>B2B contract (sole proprietorship status or corporate entity).</li> </ul> <h4>Technical review & scope identification</h4> <ul> <li>Review received projects including architectural drawings, specification documents, and project requirements to evaluate project viability and scope compatibility.</li> <li>Identify technical scope related to aluminum systems, steel systems, glass types, and associated hardware.</li> <li>Analyze project drawings including floor plans, elevations, sections, details, door schedules, hardware schedules, specifications.</li> <li>Evaluate project suitability before forwarding approved projects to the estimation team.</li> <li>Identify all relevant aluminium, steel and glazing components required for accurate project evaluation.</li> </ul> <h4>RFI and addendums</h4> <ul> <li>Identify missing information, inconsistencies, or technical issues in the provided documents.</li> <li>Draft and coordinate formal RFIs to obtain necessary clarifications.</li> <li>Review project addendums and revisions to identify scope changes.</li> <li>Coordinate updates with the estimation team and sales managers immediately to ensure estimates remain accurate.</li> </ul> <h4>Technical support</h4> <ul> <li>Provide technical support to estimators during the proposal preparation process.</li> <li>Assist in modifying estimates based on updated project documentation.</li> <li>Support the team in reviewing technical feasibility of proposed solutions.</li> <li>Support preparation of submission packages. Verify technical documentation accuracy and completeness.</li> </ul> <h4>Projects ownership & coordination</h4> <ul> <li>Own and track project deadlines and submissions within HubSpot; tracking project stages, milestones, deadlines, and submission statuses.</li> <li>Ensure all opportunities are properly associated with projects, companies, and contacts within CRM.</li> <li>Work closely with the team to ensure all technical clarifications and updates are communicated to the client before submission deadlines.</li> <li>Ensure smooth information flow between the bid team, estimation team and sales managers.</li> </ul> <h4>Requirements</h4> <ul> <li>Minimum 2–3 years of experience in construction, engineering, project coordination, estimation or technical project support.</li> <li>Experience reviewing architectural drawings, floor plans, elevations, sections, specifications, and construction documentation.</li> <li>Knowledge in aluminum, glass systems, or related construction sectors is an advantage.</li> <li>Experience managing deadlines and submissions.</li> <li>English proficiency at C1 level.</li> <li>Russian language is a plus.</li> <li>Basic knowledge of CRM or project tracking software.</li> <li>Proficiency in Google Suite (Docs, Sheets, Slides).</li> </ul> <h4>Professional skills:</h4> <ul> <li>Strong ability to interpret architectural drawings and technical specifications.</li> <li>Ability to identify project scope related to aluminum, steel, and glass systems, and determine project suitability.</li> <li>Strong coordination skills when working with estimators.</li> <li>Ability to identify missing information or discrepancies in documentation.</li> <li>Strong analytical thinking and problem-solving skills.</li> <li>Ability to support preparation of complete and accurate proposals.</li> <li>Understanding of the basic bid process, bid invitations and proposal requests.</li> </ul> <h4>Benefits</h4> <ul> <li>Fully remote job opportunity.</li> <li>Salary from $1700 to $2000 gross per month.</li> <li>Joining a highly professional and dynamic team.</li> <li>Join an industry leader and top player in the U.S. custom glass market.</li> </ul></p><p></p>

<p>Job Description We are seeking a talented and motivated Senior Mechanical Engineer to join our team in Amman, Jordan. In this role, you will take the lead on mechanical engineering design tasks, deliver high-quality technical solutions, mentor junior engineers, and collaborate closely with multidisciplinary teams to ensure the successful delivery of engineering projects. This is a key technical delivery role for an engineer ready to work with a high degree of independence and take ownership of design outcomes. Key Responsibilities Lead and deliver the mechanical design of projects from concept through detailed design and construction support. Implement mechanical engineering methodologies, standards, and best practices across assigned projects. Perform and check engineering calculations, technical analyses, and system evaluations to optimize performance, reliability, and cost-effectiveness. Prepare, review, and coordinate mechanical design drawings, specifications, schedules, and technical reports. Collaborate with multidisciplinary teams to develop integrated solutions and resolve design interfaces. Ensure all designs comply with applicable codes, standards, client requirements, and company quality procedures. Identify technical issues, evaluate alternatives, and develop practical, innovative engineering solutions. Support project planning activities and monitor progress against schedules, deliverables, and quality standards. Coordinate with clients, contractors, vendors, and project stakeholders as required. Provide technical guidance, mentoring, and support to graduate and junior engineers. Participate in design reviews, value engineering studies, and quality assurance/quality control processes. Contribute to continuous improvement initiatives and knowledge-sharing within the engineering team. Stay current with industry trends, emerging technologies, sustainability practices, and digital engineering tools.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications Bachelor's Degree in Mechanical Engineering (Master's degree an advantage). 6 8 years of relevant mechanical engineering experience, with demonstrated ability to lead the mechanical design of projects independently and coordinate across disciplines. Sound working knowledge of relevant international codes and standards. Proven experience in the design and delivery of multidisciplinary engineering projects. Strong analytical, technical, and problem-solving skills. Excellent communication, coordination, and teamwork abilities. Proficiency in industry-standard engineering and design software. Professional registration or working towards chartership/professional membership is an advantage.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Deadline for Applications</b></p><br><br><br><br><br><br><br><br>July 10, 2026<p><b>Grade</b></p><br>GS7<p><b>Staff Member / Affiliate Type</b></p><br><br><br><br><br><br><br><br>General Service<p><b>Reason</b></p><br>Temporary &gt; Temporary Assignment/ Appointment<p><b>Hardship Level</b></p><br><br><br><br><br><br><br><br>A (least hardship)<p><b>Family Type</b></p><br><br><br><br><br><br><br><br>Family<span><span><span><span><span><span><span><span><span>&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;</span></span></span></span></span></span></span></span></span><p><b>Residential location (if applicable)</b></p><br><br><br><br><br><br><br><br><p><b>Target Start Date</b></p><br><br><br><br><br><br><br><br>2026-07-01<p><b>Target End Date</b></p><br><br><br><br><br><br><br><br>2026-12-31<p><b>Standard Job Description</b></p><br><p>Senior Child Protection Associate<br>Organizational Setting and Work Relationships<br>UNHCR is committed to the effective protection to children of concern, with children representing more than half of the persons falling under its mandate. UNHCR adopts a rights and community-based approach to address the protection needs of children, with a strong emphasis on inclusion within national child protection, child friendly procedures and working with other sectors to protect children including education. Child protection is recognized as global organizational priority for UNHCR. Dedicated child protection positions are needed to provide technical support to improve UNHCR's operational capacity to deliver effective protection to children, adolescents and youth of concern.<br>The Senior Child Protection Associate is a member of the protection team in an Office. S/he may report to a\ (Child) Protection Officer, or the Head of Field-Office/Unit and/or Head of Sub-Office. The incumbent monitors child protection standards, operational procedures and practices in protection delivery in line with international standards and provides functional protection support to information management and programme staff. The Senior Child Protection Associate is expected to coordinate quality, timely and effective protection responses to the needs of populations of concern (children, women, marginalized groups) and is responsible for implementation of Best Interests Procedures for children at risk in their area of responsibility, under the guidance of the supervisor. S/he may also supervise staff undertaking Best Interests Procedures. S/he identifies opportunities to mainstream Child Protection methodologies and integrate protection safeguards in operational responses in all sectors and liaises externally with authorities and partners on protection doctrine and policy as guided by the supervisor. The incumbent works directly with communities and children of concern to identify the risks they face and to leverage their capacities to protect themselves, their families and communities. To achieve this, the incumbent will need to build and maintain effective interfaces with communities of concern, local authorities and protection and assistance partners.<br>All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.</p><br><p><br>Duties<br>Needs identification, Strategy and Advocacy<br>- Support in the formulation of the child protection key considerations in multi-sectoral and protection specific assessments and participate in the assessment teams.<br>- Participate in the formulation of child protection strategy as part of the operation's broader Protection and Solutions Strategy, which incorporates age, gender and diversity analysis, identifies the protection needs and capacities of children of concern and community and reflects the UNHCR's policies, standards and priorities, including the Framework for the Protection of Children.<br>- Ensure compliance with UNHCR's child protection policy, priorities and commitments, as well as other aligned policies on age, gender, diversity (AGD) and accountability to affected populations (AAP), GBV, gender equality, disability and youth empowerment.<br>- Support identification of, and the implementation of context-appropriate approaches for a meaningful participation of children, adolescents and youth in the development and implementation of strategies that address key child protection priorities.<br>- Support the analysis of the national systems and ensure that child protection programmes complement national child protection systems and work towards the inclusion of children of concern into national child protection laws, policies and services.<br>- Provide input to Protection Unit and undertake advocacy to address key child protection concerns under the guidance of the supervisor.<br>Programme planning and implementation<br>- Support development and implementation of child protection programmes, including multi-sectoral activities, and monitoring framework based on identified needs and in line with Child Protection Strategy and UNHCR's global, regional and national policies and standards, including the Framework for the Protection of Children and the Best Interests Procedure.<br>- Conduct Best Interest Procedures for individual children at heightened risks, including BIA, case conferences and BID.<br>- Oversee Best Interests Procedures for children at risk, including Best Interests Determination Panels and supervision of staff undertaking Best Interests Procedures.<br>- Implement and monitor the application of Standard Operating Procedures (SOPs) for child protection.<br>- Provide support to UNHCR and partners' case workers to ensure that child protection case files are stored and regularly updated in accordance with UNHCR's Policy and procedure as well as with data sharing protocols.<br>- Engage children, youth and communities in the implementation of child protection activities, provide information to children, youth and communities about child protection services and monitor and report on needs and issues to inform the Operations Response.<br>- Support partners and communities in strengthening/ establishing community-based child protection programming.<br>- Support partners and communities in ensuring quality alternative care arrangements for unaccompanied and separated children as referral to family tracing services.<br>- Monitor and support appropriate care arrangements for unaccompanied and separated children and referral of children to ICRC or other relevant partners for establishment of family linkages.<br>- Enforce compliance of staff and implementing partners with global protection policies and standards of professional integrity in the delivery of child protection services.<br>- Provide functional guidance to UNHCR and partner staff involved in child protection activities.<br>- Regularly report on emerging protection issues and concerns voiced by children, youth and communities and assist in drafting reports, compiling and preparing data for the protection unit/section.<br>Partnership, coordination and capacity building<br>- Assist the Child Protection interagency coordination and information management activities as needed.<br>- Represent UNHCR in interagency fora related to child protection.<br>- Assist in strengthening strategic and innovative partnerships for Child Protection with community-based, local, national, and international organizations, with a focus on ensuring continuity and sustainability.<br>- Provide technical support and monitoring to child protection partners.<br>- Assist in carrying out learning needs assessment and analysis of findings.<br>- Contribute to development/ adaption of training packages and co-facilitate training for the UNHCR and partners staff, refugee community.<br>- Identify and document lessons learnt and good practices.</p><br><p>- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).<br>- Perform other related duties as required.<br>Minimum Qualifications<br>Years of Experience / Degree Level<br>For G7 - 4 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher<br>Field(s) of Education<br>Not applicable.<br>Certificates and/or Licenses<br>International Law;<br>Political Science;<br>Law;<br>Social Sciences;<br>Human Rights;<br>Community Dvpt/Social Work;<br>(Certificates and Licenses marked with an asterisk* are essential)<br>Relevant Job Experience<br>Essential<br>4 years of previous work experience relevant to the function of child protection in a local context and having experience in the field of child protection prevention and response, broader protection or social work involving empowerment of women and girls, gender, child protection, mental health, counselling and working with survivors, humanitarian and development issues. Skills and experience in interviewing and working with children and families including supervision of child protection case management.</p><br><p>Desirable<br>Knowledge of UNHCR child protection policies and tools including the UNHCR Best Interests Procedures Guidelines, and interagency child protection Minimum Standards, Guiding Principles and GBV case management standards. Knowledge of local child protection laws, policies and services. Knowledge and experience of participatory approaches to engage with and mobilize communities. Understanding of displacement and protection issues including GBV, education and the application of the Age, Gender and Diversity Policy. Completed Protection Learning Programme. Experience working with marginalized groups. Knowledge of protection information management tools, including but not limited to proGres and/or CPIMS.<br>Functional Skills<br>IT-Computer Literacy<br>PR-Child Protection Case Management and Best Interests Procedures<br>PR-Child Protection Information Management System<br>PR-Child Protection Prevention and Response Programming<br>(Functional Skills marked with an asterisk* are essential)<br>Language Requirements<br>For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.<br>For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.<br>For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.<br>All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.<br>As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.<br>This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.</p><br><p><b>Desired Candidate Profile</b></p><br><br><br><br><br><br><br><br>Essential<br>Some professional working experience.in the area of child protection, social work (child protection case management, work with refugees) or/and human rights or related tasks in government, NGO or international organisation.<br>Desirable<br>Proven communication skills, both oral and written. Demonstrated knowledge of child protection and community communication and engagement approaches. Understanding of and demonstrated competencies in forced displacement and protection, particularly child protection.<p><b>Functional Clearance</b></p><br><br><br><br><br><br><br><br>This position doesn't require a functional clearance<u><b><b>Required languages (expected Overall ability is at least B2 level)</b></b></u><br><br><br><br><br><br><br><p>,</p><br><p>,</p><br><u><b><b>Desired languages</b></b></u><br><br><br><br><br><br><br><p>,</p><br><p>,</p><br><p><b>Additional Qualifications</b></p><br><br><br><br><br><br><br><br><p><i>Skills</i></p><br>IT-Computer Literacy, PR-Child Protection Case Management and Best Interests Procedures, PR-Child Protection Information Management System, PR-Child Protection Prevention and Response Programming<p><i>Education</i></p><br><p><i>Certifications</i></p><br>Community Development/Social Work - Other, Human Rights - Other, International Law - Other, Law - Other, Political Science - Other, Social Sciences - Other<p><i>Work Experience</i></p><br><br><br><br><br><br><br><br><p><b>UNHCR Salary Calculator</b></p><br><br><br><br><br><br><br><br><p><span><span><span><span>https://icsc.un.org/Home/SalaryScales</span></span></span></span></p><br><p><b>Other information</b></p><br><br><br><br><br><br><br><br> </div>

<p>The consultant will conduct a comprehensive technical assessment to evaluate the interoperability and integration of UNRWA's upcoming Electronic Medical Record (EMR) system with Jordan's national health information ecosystem. The assignment includes reviewing UNRWA's existing digital health architecture, analyzing national health information systems and interoperability capabilities, assessing applicable international digital health standards, and providing technical inputs on legal and regulatory considerations related to data governance and information sharing. The consultant will identify technical, operational, institutional, and cybersecurity risks, propose appropriate mitigation measures, and develop a costed implementation roadmap aligned with UNRWA's EMR implementation phases. The work will be carried out using a combination of document reviews, technical analyses, stakeholder consultations, workshops, validation sessions, and comparative assessments of international best practices, while engaging relevant external stakeholders in an exploratory and non-committal manner to inform evidence-based recommendations.</p><p>Specific Outputs/Tasks include but not limited to:</p><p>4.1 System Landscape Assessment</p><ul><li>Review UNRWA s current digital health system architecture, workflows, and reporting mechanisms.</li><li>Analyze the proposed design of the upcoming EMR system funded by KfW.</li><li>Document current reporting requirements to national health authorities.</li></ul><p>4.2 Host Country HIS/HMIS Analysis</p><ul><li>Assess the national health information ecosystem in Jordan.</li><li>Identify systems used by relevant stakeholders, including, but not limited to, the Ministry of Health.</li><li>Document:</li><ul><li>System architecture</li><li>Data standards</li><li>APIs and interoperability capabilities</li><li>Reporting requirements</li><li>Data governance structures</li></ul><li>Jordan Ministry of Health</li><li>National HMIS operators</li><li>Digital health governance entities.</li></ul><p>4.3 Interoperability and Standards Review</p><ul><li>The consultant will evaluate:</li><ul><li>International digital health interoperability standards (e.g. HL7, FHIR, ICD classifications).</li><li>Data exchange mechanisms.</li><li>Health information architecture compatibility.</li><li>Patient identity management considerations.</li><li>Data quality and validation requirements.</li></ul></ul><p>4.4 Legal and Regulatory Assessment</p><ul><li>The consultant will provide technical inputs and coordinate with the legal department, and will not independently determine legal, regulatory, or compliance positions.</li><li>The items to be reviewed are:</li><ul><li>UNRWA internal regulations on data governance and confidentiality.</li><li>Data protection requirements.</li><li>Institutional agreements required for system integration.</li><li>Feasible and compliant data sharing models will be determined by the legal department, informed by the technical inputs provided by the technical consultant.</li></ul></ul><p>4.5 Risk and Feasibility Analysis</p><ul><li>The consultant will identify:</li><ul><li>Technical risks</li><li>System incompatibility</li><li>Infrastructure limitations</li><li>Cybersecurity concerns</li><li>Operational risks</li><li>Workforce readiness</li><li>Data management capacity</li><li>Workflow disruptions</li><li>Institutional risks</li><li>Governance alignment</li><li>Stakeholder coordination</li></ul><li>Mitigation strategies will be proposed for each risk category.</li></ul><p>4.6 Costed Implementation Roadmap</p><ul><li>The consultant will prepare a practical integration roadmap including:</li><ul><li>Recommended interoperability model</li><li>Phased implementation plan</li><li>Resource requirements</li><li>Institutional coordination mechanisms</li><li>Budget estimates</li><li>Timeline and milestones</li></ul><li>The roadmap should align with UNRWA s EMR implementation phases.</li></ul><p>Methodology</p><p>The consultant is expected to apply a mixed methodology including:</p><ul><li>Desk review of documentation</li><li>Technical architecture analysis</li><li>Stakeholder consultations</li><li>Workshops with UNRWA and government partners</li><li>Comparative analysis of international best practices</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications/special skills</h2>Masters' Degree in Health Informatics, Public Health, Information Systems, Digital Health, Health Policy, Business Administration, Management, International Development or another related discipline. Minimum seven (10) years of relevant professional experience. Nature of required experience: Experience in digital health systems or health information systems Extent of required relevant experience: Demonstrated experience in EMR implementation or interoperability projects. Experience working with government health systems or international organizations. Demonstrated experience working with Jordanian health systems, including key national platforms such as Hakeem (national EHR), the Jordan Center for Disease Control (JCDC), and the Ministry of Health HMIS, with a proven ability to collaborate effectively with legal departments on data governance and compliance requirements. Experience conducting technical feasibility studies. Knowledge of health data standards and interoperability frameworks. Desirable: Experience in the Middle East region. Experience working with UN agencies or donor-funded projects. Languages English and Arabic are the working languages of UNRWA. For this assignment, fluency in both Arabic and English are required.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Summary </b>: We are seeking an experienced Information Systems Manager with a strong technical background in full-stack development and team leadership. The role involves leading a team of developers, driving the design and delivery of scalable web applications, and ensuring alignment between technical execution and business objectives. The ideal candidate will combine hands-on expertise with leadership capabilities and a solid understanding of enterprise systems, including ERP environments.</p><p>Key Responsibilities :</p><ul><li>Leadership &amp; Team Management<ul><li>Lead, mentor, and manage a team of software developers.</li><li>Provide technical guidance, coaching, and performance support.</li><li>Foster a collaborative and high-performance team culture.</li><li>Track team progress, identify risks, and ensure timely delivery.</li></ul></li><li>Technical Delivery<ul><li>Design, develop, and maintain scalable web applications.</li><li>Lead architectural discussions and contribute to technical decision-making.</li><li>Ensure adherence to coding standards, best practices, and development processes.</li><li>Conduct code reviews and enforce quality standards.</li></ul></li><li>Collaboration &amp; Communication<ul><li>Act as the primary liaison between development teams and other technical/business teams.</li><li>Collaborate with Product Management to define requirements and technical solutions.</li><li>Work closely with QA teams to ensure quality, testing coverage, and defect resolution.</li><li>Support production environments by troubleshooting and resolving technical issues.</li></ul></li><li>Process &amp; Continuous Improvement<ul><li>Drive Agile practices and improve development workflows.</li><li>Promote knowledge sharing and continuous improvement within the team.</li><li>Maintain proper documentation and system standards.</li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5+ years of professional experience in full-stack web development.</li><li>2+ years of experience in a leadership or team management role.</li><li>Proven experience in delivering scalable applications in environments.</li><li>Experience working with cross-functional teams and product stakeholders.</li><li>Good knowledge of ERP systems and enterprise integrations.</li><li><strong>Technical Skills</strong><ul><li><strong>Frontend</strong><ul><li>Advanced expertise in Angular:<ul><li>Component-based architecture</li><li>RxJS</li><li>State management</li><li>Modular design</li><li>Unit testing</li></ul></li></ul></li><li><strong>Backend</strong><ul><li>Strong experience with .NET Core:<ul><li>RESTful APIs</li><li>Microservices architecture</li><li>Authentication &amp; authorization</li><li>Integration layers</li></ul></li></ul></li><li><strong>Architecture</strong><ul><li>Experience in microservices design:<ul><li>API gateways</li><li>Service communication</li><li>Distributed systems patterns</li></ul></li><li><strong>Database</strong><ul><li>Strong knowledge of MS SQL Server (MSSQL):<ul><li>Database design</li><li>Stored procedures</li><li>Query optimization</li><li>Performance tuning</li></ul></li></ul></li></ul></li><li><strong>Additional</strong><ul><li>Experience with automated testing frameworks.</li><li>Strong understanding of software development best practices.</li></ul></li></ul></li><li><strong>Soft Skills</strong><ul><li>Strong leadership and mentoring abilities.</li><li>Excellent communication skills (technical &amp; non-technical).</li><li>Problem-solving mindset with focus on performance and quality.</li><li>Ability to manage multiple projects and priorities.</li><li>Strong attention to detail and documentation practices.</li></ul></li><li><strong>Additional Strengths (Preferred)</strong><ul><li>Experience working with UI/UX teams to deliver user-friendly solutions.</li><li>Ability to drive engineering excellence and process improvements.</li></ul></li><li><strong>Education</strong> : (Bachelor s degree in Computer Science, Information Systems, or related field.</li></ul><p></p></section>