وظائف تدريس إدارية في الأردن

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>POSITION SUMMARY </b>Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Our jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p> <p> </p> <p>No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role Objective The Senior Implementation &amp; Operations Specialist is responsible for leading the successful implementation and operational delivery of Learning &amp; Development solutions across multiple stakeholders. The role acts as the central orchestrator, coordinating and aligning internal teams, clients, trainers, and partners to ensure seamless execution of learning initiatives. It oversees project implementation, operational workflows, freelance trainers, learning platforms, and reporting while maintaining high standards of quality, efficiency, and client satisfaction. Key Responsibilities Lead the end-to-end implementation and operational delivery of learning programs. Develop implementation plans, project timelines, and resource allocation schedules. Coordinate with internal teams, clients, and freelance trainers to ensure seamless project execution. Serve as the primary operational point of contact during program delivery. Manage learning event logistics, including venues, vendors, travel, and participant communications. Oversee the recruitment, onboarding, scheduling, and performance of freelance trainers. Coordinate with the CSM to administer the TXP platform, including learner enrollment, program setup, attendance, and certifications. Monitor project progress, identify risks, and implement operational improvements. Prepare operational reports, dashboards, and implementation status updates. Track key performance indicators and ensure data accuracy across systems. Maintain implementation documentation, SOPs, and quality standards. Build strong relationships with clients and stakeholders to ensure successful program delivery.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Required Skills &amp; Qualifications</b></p><p>Bachelor's degree in Business Administration, Project Management, Human Resources, Education, or a related field. 4+ years of experience in operations, project management, or Learning &amp; Development. Strong project coordination, reporting, and stakeholder management skills. Excellent communication, organization, and problem-solving abilities. High attention to detail and the ability to manage multiple priorities. Experience within Learning &amp; Development, training, or EdTech is preferred.</p><p></p></section>

<p><h4>Position details</h4> <p><strong>Reporting line:</strong> Reports directly to the Head of Treasury & Accounting, with executive oversight from the Chief Financial Officer (CFO).<br> <strong>Location:</strong> Fully remote or hybrid, determined by candidate location and business needs on a case-by-case basis.</p> <h4>General purpose</h4> <p>Responsible for leading the payment operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.</p> <h4>Specific objectives (~12 months)</h4> <ul> <li>Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.</li> <li>Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.</li> <li>Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.</li> <li>Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.</li> <li>Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.</li> <li>Increase automation of payment processing activities in line with agreed quarterly targets.</li> <li>Strategically manage payment routes to reduce settlement costs and overall PSP expenses.</li> <li>Mentor and manage a globally distributed financial operations team to maintain consistent performance, accountability, and service standards.</li> <li>Provide clear and timely communication to senior management on financial operations performance, risks, incidents, and strategic initiatives.</li> <li>Manage chargeback and dispute processing within agreed service level agreements (SLAs).</li> </ul> <h4>Key activities</h4> <ul> <li>Measure, monitor, and report the performance of each payment processor against agreed operational KPIs.</li> <li>Continually assess team capability, coach team members, and support ongoing performance improvement.</li> <li>Resolve payment functionality issues and address complex operational or program-related issues.</li> <li>Maintain payment and order processing workflows according to established priorities.</li> <li>Drive achievement of agreed qualitative and quantitative operational targets.</li> <li>Analyze payment operations statistics and compile accurate performance reports.</li> <li>Coordinate with development and technology teams to continually improve the customer payment experience.</li> <li>Manage escalations requiring additional research, cross-functional coordination, and subject matter expertise.</li> <li>Identify the most relevant payment methods for each project based on country, customer segment, and transaction cost.</li> <li>Supervise technical integrations with Payment Service Providers (PSPs).</li> </ul> <h4>Requirements</h4> <h4>Key competences</h4> <ul> <li>Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).</li> <li>Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.</li> <li>Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.</li> <li>Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.</li> <li>Likely current job: Senior Payment Operations Manager, Head of Payments, Financial Operations Director, Payments Lead, or similar roles within a CFD brokerage, cryptocurrency exchange, Payment Service Provider (PSP), fintech, online trading platform, or other high-risk payment environment.</li> </ul> <h4>Benefits</h4> <h4>Employer value proposition</h4> <p>Join a global CFD brokerage and cryptocurrency exchange in a high-impact financial operations leadership role, with ownership over payment operations, PSP performance, transaction processing reliability, payment routing, automation, and cost efficiency across multiple jurisdictions. Benefit from a flexible remote or hybrid working model, exposure to complex high-risk payment environments, and the opportunity to lead a globally distributed team while directly influencing customer experience and operational scalability.</p> <p><strong>Compensation:</strong> Competitive base salary plus variable pay, determined based on candidate experience.</p> <p><strong>Assessment process:</strong> Candidate evaluation includes interviews with the Head of Treasury & Accounting and CFO, a structured assessment of payment operations expertise, and a case discussion focused on PSP performance, payment routing, operational KPIs, and escalation management.</p></p><p></p>

<p><h4>Position details</h4> <p><strong>Reporting line:</strong> Reports directly to the Head of Treasury & Accounting, with executive oversight from the Chief Financial Officer (CFO).<br> <strong>Location:</strong> Fully remote or hybrid, determined by candidate location and business needs on a case-by-case basis.</p> <h4>General purpose</h4> <p>Responsible for leading the payment operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.</p> <h4>Specific objectives (~12 months)</h4> <ul> <li>Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.</li> <li>Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.</li> <li>Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.</li> <li>Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.</li> <li>Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.</li> <li>Increase automation of payment processing activities in line with agreed quarterly targets.</li> <li>Strategically manage payment routes to reduce settlement costs and overall PSP expenses.</li> <li>Mentor and manage a globally distributed financial operations team to maintain consistent performance, accountability, and service standards.</li> <li>Provide clear and timely communication to senior management on financial operations performance, risks, incidents, and strategic initiatives.</li> <li>Manage chargeback and dispute processing within agreed service level agreements (SLAs).</li> </ul> <h4>Key activities</h4> <ul> <li>Measure, monitor, and report the performance of each payment processor against agreed operational KPIs.</li> <li>Continually assess team capability, coach team members, and support ongoing performance improvement.</li> <li>Resolve payment functionality issues and address complex operational or program-related issues.</li> <li>Maintain payment and order processing workflows according to established priorities.</li> <li>Drive achievement of agreed qualitative and quantitative operational targets.</li> <li>Analyze payment operations statistics and compile accurate performance reports.</li> <li>Coordinate with development and technology teams to continually improve the customer payment experience.</li> <li>Manage escalations requiring additional research, cross-functional coordination, and subject matter expertise.</li> <li>Identify the most relevant payment methods for each project based on country, customer segment, and transaction cost.</li> <li>Supervise technical integrations with Payment Service Providers (PSPs).</li> </ul> <h4>Requirements</h4> <h4>Key competences</h4> <ul> <li>Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).</li> <li>Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.</li> <li>Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.</li> <li>Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.</li> <li>Likely current job: Senior Payment Operations Manager, Head of Payments, Financial Operations Director, Payments Lead, or similar roles within a CFD brokerage, cryptocurrency exchange, Payment Service Provider (PSP), fintech, online trading platform, or other high-risk payment environment.</li> </ul> <h4>Benefits</h4> <h4>Employer value proposition</h4> <p>Join a global CFD brokerage and cryptocurrency exchange in a high-impact financial operations leadership role, with ownership over payment operations, PSP performance, transaction processing reliability, payment routing, automation, and cost efficiency across multiple jurisdictions. Benefit from a flexible remote or hybrid working model, exposure to complex high-risk payment environments, and the opportunity to lead a globally distributed team while directly influencing customer experience and operational scalability.</p> <p><strong>Compensation:</strong> Competitive base salary plus variable pay, determined based on candidate experience.</p> <p><strong>Assessment process:</strong> Candidate evaluation includes interviews with the Head of Treasury & Accounting and CFO, a structured assessment of payment operations expertise, and a case discussion focused on PSP performance, payment routing, operational KPIs, and escalation management.</p></p><p></p>

<p><h4>Position title</h4> <p>Vice president, financial operations</p> <br> <h4>Reporting line</h4> <p>Reports directly to the head of treasury & accounting, with executive oversight from the chief financial officer (CFO).</p> <br> <h4>Location</h4> <p>Fully remote or hybrid, determined by candidate location and business needs on a case-by-case basis.</p> <br> <h4>General purpose</h4> <p>Responsible for leading the payment operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.</p> <br> <h4>Specific objectives (~12 months)</h4> <ul> <li>Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.</li> <li>Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.</li> <li>Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.</li> <li>Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.</li> <li>Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.</li> <li>Increase automation of payment processing activities in line with agreed quarterly targets.</li> <li>Strategically manage payment routes to reduce settlement costs and overall PSP expenses.</li> <li>Mentor and manage a globally distributed financial operations team to maintain consistent performance, accountability, and service standards.</li> <li>Provide clear and timely communication to senior management on financial operations performance, risks, incidents, and strategic initiatives.</li> <li>Manage chargeback and dispute processing within agreed service level agreements (SLAs).</li> </ul> <br> <h4>Key activities</h4> <ul> <li>Measure, monitor, and report the performance of each payment processor against agreed operational KPIs.</li> <li>Continually assess team capability, coach team members, and support ongoing performance improvement.</li> <li>Resolve payment functionality issues and address complex operational or program-related issues.</li> <li>Maintain payment and order processing workflows according to established priorities.</li> <li>Drive achievement of agreed qualitative and quantitative operational targets.</li> <li>Analyze payment operations statistics and compile accurate performance reports.</li> <li>Coordinate with development and technology teams to continually improve the customer payment experience.</li> <li>Manage escalations requiring additional research, cross-functional coordination, and subject matter expertise.</li> <li>Identify the most relevant payment methods for each project based on country, customer segment, and transaction cost.</li> <li>Supervise technical integrations with Payment Service Providers (PSPs).</li> </ul> <br> <h4>Requirements</h4> <h4>Key competences</h4> <ul> <li>Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).</li> <li>Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.</li> <li>Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.</li> <li>Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.</li> <li>Likely current job: Senior payment operations manager, head of payments, financial operations director, payments lead, or similar roles within a CFD brokerage, cryptocurrency exchange, Payment Service Provider (PSP), fintech, online trading platform, or other high-risk payment environment.</li> </ul> <br> <h4>Benefits</h4> <h4>Employer value proposition</h4> <p>Join a global CFD brokerage and cryptocurrency exchange in a high-impact financial operations leadership role, with ownership over payment operations, PSP performance, transaction processing reliability, payment routing, automation, and cost efficiency across multiple jurisdictions. Benefit from a flexible remote or hybrid working model, exposure to complex high-risk payment environments, and the opportunity to lead a globally distributed team while directly influencing customer experience and operational scalability.</p> <br> <p>Compensation: Competitive base salary plus variable pay, determined based on candidate experience.</p> <br> <p>Assessment process: Candidate evaluation includes interviews with the head of treasury & accounting and CFO, a structured assessment of payment operations expertise, and a case discussion focused on PSP performance, payment routing, operational KPIs, and escalation management.</p></p><p></p>

<p><h4>Position title</h4> <p>Vice president, financial operations</p> <br> <h4>Reporting line</h4> <p>Reports directly to the head of treasury & accounting, with executive oversight from the chief financial officer (CFO).</p> <br> <h4>Location</h4> <p>Fully remote or hybrid, determined by candidate location and business needs on a case-by-case basis.</p> <br> <h4>General purpose</h4> <p>Responsible for leading the payment operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.</p> <br> <h4>Specific objectives (~12 months)</h4> <ul> <li>Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.</li> <li>Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.</li> <li>Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.</li> <li>Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.</li> <li>Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.</li> <li>Increase automation of payment processing activities in line with agreed quarterly targets.</li> <li>Strategically manage payment routes to reduce settlement costs and overall PSP expenses.</li> <li>Mentor and manage a globally distributed financial operations team to maintain consistent performance, accountability, and service standards.</li> <li>Provide clear and timely communication to senior management on financial operations performance, risks, incidents, and strategic initiatives.</li> <li>Manage chargeback and dispute processing within agreed service level agreements (SLAs).</li> </ul> <br> <h4>Key activities</h4> <ul> <li>Measure, monitor, and report the performance of each payment processor against agreed operational KPIs.</li> <li>Continually assess team capability, coach team members, and support ongoing performance improvement.</li> <li>Resolve payment functionality issues and address complex operational or program-related issues.</li> <li>Maintain payment and order processing workflows according to established priorities.</li> <li>Drive achievement of agreed qualitative and quantitative operational targets.</li> <li>Analyze payment operations statistics and compile accurate performance reports.</li> <li>Coordinate with development and technology teams to continually improve the customer payment experience.</li> <li>Manage escalations requiring additional research, cross-functional coordination, and subject matter expertise.</li> <li>Identify the most relevant payment methods for each project based on country, customer segment, and transaction cost.</li> <li>Supervise technical integrations with Payment Service Providers (PSPs).</li> </ul> <br> <h4>Requirements</h4> <h4>Key competences</h4> <ul> <li>Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).</li> <li>Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.</li> <li>Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.</li> <li>Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.</li> <li>Likely current job: Senior payment operations manager, head of payments, financial operations director, payments lead, or similar roles within a CFD brokerage, cryptocurrency exchange, Payment Service Provider (PSP), fintech, online trading platform, or other high-risk payment environment.</li> </ul> <br> <h4>Benefits</h4> <h4>Employer value proposition</h4> <p>Join a global CFD brokerage and cryptocurrency exchange in a high-impact financial operations leadership role, with ownership over payment operations, PSP performance, transaction processing reliability, payment routing, automation, and cost efficiency across multiple jurisdictions. Benefit from a flexible remote or hybrid working model, exposure to complex high-risk payment environments, and the opportunity to lead a globally distributed team while directly influencing customer experience and operational scalability.</p> <br> <p>Compensation: Competitive base salary plus variable pay, determined based on candidate experience.</p> <br> <p>Assessment process: Candidate evaluation includes interviews with the head of treasury & accounting and CFO, a structured assessment of payment operations expertise, and a case discussion focused on PSP performance, payment routing, operational KPIs, and escalation management.</p></p><p></p>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <p><strong>Our purpose</strong><br> Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li>Lead the way</li> <li>Serve with integrity</li> <li>Take care of each other</li> <li>Foster inclusion</li> <li>Collaborate for measurable impact</li> </ul> <h4>Role overview</h4> <p>During your tenure as onboarding and offboarding services specialist, you will conduct onboarding and employee exit activities for the employees within the assigned region. You will also demonstrate your capabilities in the following areas:</p> <ul> <li>Coordinate with Talent Acquisition Services team to understand new joiners within the assigned region and share the onboarding checklist with each new joiner</li> <li>Support the new joiners in the assigned region to complete the onboarding checklist, provide responses to new joiners' queries</li> <li>Collect documents and information from new joiners within the assigned region, store them physically and electronically, and share them with necessary parties</li> <li>Coordinate between the Public Relations Officer (PRO) of the assigned region and new joiners to fulfill any additional information requirements and continuously follow up with the PRO to ensure that immigration activities are completed within expected timelines</li> <li>Provide support to employees for additional immigration activities (e.g., immigration of family members) and answer any queries they may have during the process</li> <li>Liaise with respective parties to complete joining formalities of new joiners including setting up company assets and/or accounts</li> <li>Coordinate with relevant parties to ensure that they are informed on exiting employees and necessary actions are taken in alignment with the policies</li> <li>Resolve the exit tickets raised on ServiceNow for the assigned region, share a checklist with exiting employees, and coordinate with PRO to complete visa cancellation activities</li> <li>Evaluate leaving employees' eligibility for the Alumni program and inform eligible employees on how to join Deloitte Middle East Alumni network</li> <li>Develop periodic reports for each business line operating within the assigned region (e.g., status of new joiners, status of exiting employees) based on the set templates</li> <li>Respond to queries and questions raised by business lines regarding the status of onboarding and offboarding activities</li> <li>Conduct any additional tasks requested by the direct manager</li> </ul> <h4>Leadership capabilities</h4> <ul> <li>Builds own understanding of our purpose and values; explores opportunities for impact</li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track</li> <li>Actively focuses on developing effective communication and relationship-building skills</li> <li>Understands how their daily work contributes to the priorities of the team and the business</li> </ul> <h4>Qualifications</h4> <ul> <li>0-2 years of experience including HR experience, preferably in a multinational firm</li> <li>Bachelor's degree in human resources management, business administration, or a related field</li> <li>Knowledge of best practices in HR management is essential</li> <li>Experience in any of these areas would be an asset: immigration operations, onboarding and exit processes, employee data management</li> <li>Ability to communicate professionally with partners and high-level executives. Strong presentation skills considered a plus</li> <li>Detail oriented and conscientious</li> <li>Excellent organizational, communication, and time-management skills</li> <li>Advanced level of technical proficiency and computer literacy (Word, Excel, PowerPoint, Microsoft Office)</li> <li>Fluency in English (reading, speaking, and writing). Preference will be given to bilingual candidates (Arabic/English)</li> </ul></p><p></p>

<p>About the Role We are seeking an experienced and technically strong Delivery Manager to lead the successful delivery of IT projects and technology initiatives. In this role, you will oversee cross-functional technical teams, ensure high-quality solution delivery, and act as the primary liaison between IT, business stakeholders, the PMO, and external partners. The ideal candidate combines strong technical expertise with exceptional leadership, communication, and project delivery skills, enabling teams to deliver innovative solutions on time and within scope. Key Responsibilities Lead and coordinate cross-functional technical teams, including software developers, QA engineers, and technical specialists, throughout the project lifecycle. Own the end-to-end technical delivery of multiple IT projects, ensuring successful execution from planning through deployment. Serve as the primary IT point of contact for the PMO, business units, third-party vendors, and technology partners. Translate business requirements into actionable technical plans, priorities, and delivery roadmaps. Provide technical leadership to ensure solutions meet architecture, security, quality, and performance standards. Manage IT project scope, schedules, resource allocation, deliverables, and technical dependencies. Facilitate technical discussions, drive decision-making, and resolve delivery challenges across stakeholders. Identify, assess, and mitigate technical risks while proactively managing project dependencies and blockers. Coordinate smooth transitions between development, testing, release, and production deployment activities. Monitor delivery progress, resource utilization, project health, and technical performance, providing regular updates to IT leadership. Foster collaboration, accountability, and continuous improvement across technical teams to achieve successful project outcomes.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field. 7+ years of experience in software development, IT project delivery, or technology leadership roles. Proven experience managing technical teams and delivering complex IT projects. Strong understanding of software development methodologies, SDLC, Agile, and Scrum practices. Experience working with PMOs, business stakeholders, vendors, and cross-functional teams. Excellent leadership, stakeholder management, communication, and problem-solving skills. Strong understanding of software architecture, application delivery, quality assurance, and deployment processes. PMP, PRINCE2, Scrum Master, or Agile certifications are considered an advantage.</p>