وظائف مدير مصنع - عمّان الأردن

<p><h4>Description</h4> <p>Chain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including online advertising, SEO, content marketing, social media, influencer marketing, and more.</p> <p>Chain Reaction is looking for a performance marketing manager to join the team. The ideal candidate will be responsible for understanding the goals of our clients and be able to oversee project strategy to project completion. By knowing emerging technologies in the area, this candidate will be able to create cross-channel deliverables for clients that meet their needs.</p> <h4>Requirements</h4> <h4>Key responsibilities:</h4> <li>Plan, execute, monitor, and optimize high-volume digital campaigns across Google Ads, Facebook Ads Manager, and other third-party platforms.</li> <li>Ensure performance growth by managing campaigns to meet clients’ ROI goals and quickly implementing optimization recommendations.</li> <li>Maintain strong understanding and application of Google Ads campaign types and best practices.</li> <li>Continuously analyze performance data and create detailed campaign performance reports.</li> <li>Efficiently manage advertising budgets across all platforms and campaigns.</li> <li>Create and test compelling PPC ad copy through continuous A/B testing to improve conversion rates.</li> <li>Report on key performance indicators, calculate cost per lead (CPL), forecast spend, and adjust strategies based on demand and seasonality.</li> <h4>Required skills & qualifications:</h4> <li>Proficient in Google Ads, Google Ads Editor, and Google Analytics.</li> <li>Strong expertise in keyword research, campaign buildouts, ad creation, A/B copy testing, bid management, and lead generation.</li> <li>In-depth experience in the Google Display Network and overall display advertising.</li> <li>Solid knowledge of retargeting/remarketing strategies.</li> <li>Demonstrated people management and team leadership skills.</li> <li>Minimum 4–6 years of experience in performance marketing, including at least 1 year managing a team.</li> <li>E-commerce experience is a must.</li> <li>Educational or professional background in marketing and advertising is a plus.</li> <li>Experience with luxury brands is a strong advantage.</li> <li>Fluency in French is a plus.</li> <h4>Benefits</h4> <p>Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.</p></p><p></p>

<p><h4>Description</h4> <p>A leading global pharmaceutical company is seeking a Director, Data & Analytics to take ownership of the strategy, architecture, delivery, and operational performance of its Data & Analytics function. This is a hands-on leadership role overseeing the enterprise data platform, the data products the business relies on, and the team behind them, setting technical direction, delivery standards, and investment priorities while staying personally engaged in key architecture and design decisions. The ideal candidate combines strong technical credibility with senior leadership experience, and will be directly accountable for making the platform AI-ready, ensuring data is governed, traceable, and model-grade to support regulated AI deployment.</p> <h4>Responsibilities:</h4> <p><strong>1. Platform architecture & engineering leadership:</strong><br> Own the enterprise data platform, Azure Data Lake Storage Gen2, Databricks lakehouse (Medallion architecture), Power BI, and Unity Catalog, ensuring it is architecturally sound, standardized, reliable, and engineered to scale.<br> Set and enforce platform engineering standards: ingestion patterns, transformation conventions, Medallion layer contracts, data quality gates, Bronze-to-Gold promotion criteria, and the CI/CD framework that delivers all of it.<br> Own the Unity Catalog governance model, RBAC, lineage, business glossary, and metric definitions, as the platform-enforced foundation for trusted data.<br> Drive the platform roadmap from current state to target, sequencing technical debt remediation, new capability build-out, and platform readiness for downstream AI and analytics demand.<br> Personally lead design reviews and architecture decisions for the platform, engaging directly with the engineering team on complex technical problems where senior technical judgment is required.<br> Own data platform observability and operational excellence, pipeline reliability, SLA adherence, incident response, and data quality monitoring.</p> <p><strong>2. Delivery & data products:</strong><br> Run the D&A delivery programme, from source ingestion and pipeline engineering through to analytics, semantic layer, and data product delivery for business functions.<br> Set and enforce delivery standards: sprint cadence, code review, documentation, testing, validation, and release management practices that govern all team output.<br> Define and own data SLAs to the business, pipeline refresh frequency, availability, and incident response commitments, and ensure delivery is held against them.<br> Own the data integration roadmap, prioritising ingestion of new source systems into the lake in alignment with business demand and platform readiness.<br> Manage complex integration challenges across source systems, engaging directly on technical constraints, working with upstream owners, and designing solutions that align data latency and refresh frequency with business needs.<br> Own the portfolio of data products, datasets, semantic models, and analytics deliverables, ensuring each is documented, well-understood, and fit for the business question it answers.<br> Define and own the standard for what a Gold-layer data product must satisfy to be AI-ready, distinguishing analytics-grade from model-training-grade, with explicit criteria covering completeness, label integrity, statistical consistency, and lineage traceability.</p> <p><strong>3. Data governance & quality:</strong><br> Design and operate the data governance operating model, data ownership, stewardship, quality standards, business glossary, and metric definitions.<br> Embed data quality gates into Medallion layer promotion, making quality a precondition of Bronze-to-Gold progression, with measurable thresholds and clear remediation paths.<br> Own data lineage visibility across the platform so business users can trace the provenance of every number they rely on, end-to-end from source to dashboard.<br> Lead the technical evaluation, selection, and implementation of enterprise data catalogue tooling, including integration with Unity Catalog and the platform metadata layer.<br> Embed appropriate data handling, validation, and audit-trail practices for regulated data domains, partnering with Quality, Regulatory, and Legal to ensure compliance requirements are met by design.<br> Establish data quality measurement as a managed practice, KPIs, dashboards, periodic review, and accountability with data owners.<br> Establish data lineage and provenance practices that satisfy AI explainability and regulatory auditability requirements, including GxP-compliant audit trails for Quality, Manufacturing, and Regulatory AI use cases.</p> <p><strong>4. Team leadership & capability development:</strong><br> Lead, hire, and develop the D&A team, Data Engineers, Analytics Engineers, BI Developers, and Business Analysts, sequencing hires in alignment with the platform roadmap and delivery demand.<br> Define and evolve the role design, skills profile, and career framework for the team within the broader Data & AI CoE structure.<br> Set the team's performance culture: clear ownership, high engineering standards, fast feedback, continuous learning, and documentation as a team discipline.<br> Coach and develop team members directly, identifying high-potential individuals, investing in their technical and leadership growth, and building bench strength across roles.<br> Manage team capacity and allocation across the platform roadmap and business delivery demand, ensuring focus stays on high-value work aligned to strategic priorities.<br> Set the engineering craft culture, code review, design review, pairing, and shared technical standards, that lifts the technical quality of all team output.</p> <p><strong>5. Business partnership & vendor engagement:</strong><br> Serve as the senior D&A point of contact for business function leadership, translating business data needs into platform and delivery priorities.<br> Build credibility with business stakeholders through reliable, consistent delivery, data products that are well-understood, well-documented, and match business expectations.<br> Communicate proactively on platform status, delivery commitments, risks, and trade-offs, ensuring stakeholders have a current view and surfacing issues early.<br> Represent D&A in cross-functional planning forums, ensuring the data foundation perspective is present in enterprise architecture, application, and AI investment decisions.<br> Manage operational vendor and partner relationships for the data platform, Databricks, Microsoft Azure, Power BI, and implementation or augmentation partners.</p> <h4>Requirements</h4> <p>Bachelor's degree in Computer Science, Information Systems, Data Engineering, Mathematics, or related discipline.<br> Master's degree in Data Science, Computer Science, Business Administration, or related field is preferred.<br> Relevant certifications in cloud data platforms (e.g., Azure Data Engineer, Databricks Certified Data Engineer Professional) are preferred.<br> Minimum 10 years of progressive experience in data engineering, data platform, or enterprise analytics roles.<br> Minimum 5 years in a senior leadership role with direct team management accountability, hiring, developing, and performance managing a multi-disciplinary technical team.<br> Proven hands-on production experience with Databricks (Delta Lake, Unity Catalog) and Azure data services at platform-design and engineering-lead level.<br> Proven track record building or substantially remediating a cloud-native data platform in a complex, multi-source enterprise environment.<br> Experience with Medallion/lakehouse architecture patterns in production.<br> Experience designing data products and platform capabilities for AI/ML consumption, including Feature Store design, training dataset engineering, and ML data lineage is preferred.<br> Experience working at the interface of a data platform team and an AI/ML team, translating model requirements into data infrastructure specifications and owning the data readiness handoff is preferred.<br> Experience leading a data governance or catalogue implementation, from design through to business adoption.<br> Life sciences, pharmaceutical, or other regulated industry experience is preferred.</p> <h4>Skills:</h4> <p><strong>Technical competencies:</strong><br> Data platform architecture<br> Data engineering, pipeline design & CDC patterns<br> Data modelling, transformation & engineering standards<br> Data governance, quality & catalogue<br> Analytics & BI delivery<br> MLOps & ML platform foundations<br> Delivery management & agile methods</p> <p><strong>Platform & technical skills:</strong><br> Deep practical expertise in Azure data services: ADLS Gen2, Azure Data Factory, Azure DevOps.<br> Hands-on production experience with Databricks, Delta Lake, notebooks, Unity Catalog, MLflow.<br> Strong understanding of incremental load and CDC patterns across enterprise source systems (SAP, Veeva, SuccessFactors, and similar).<br> Power BI at the semantic layer level, understanding how the semantic layer should be designed for enterprise scale.<br> CI/CD for data pipelines, practical implementation at production scale.<br> Data quality frameworks, profiling, expectation testing, alerting, and remediation workflows.<br> Working knowledge of modern data governance tooling: Unity Catalog, Collibra, Purview, or DataHub.</p> <p><strong>Leadership & business skills:</strong><br> Credible with both technical teams and senior business stakeholders.<br> Strong delivery discipline, owns commitments, communicates risks early, and sizes work realistically.<br> Structured thinker, able to take a complex current state and produce a clear, prioritised, sequenced roadmap.<br> Strong written and verbal communication in English; Arabic proficiency valued.<br> Cultural intelligence for working effectively across MENA, US, and Europe.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking an experienced Engineering Manager for our AI Product &amp; Platform team, a pivotal role that combines technical acumen with leadership skills. This position offers a unique opportunity to lead innovative projects that will shape the future of AI technologies within our organization. As the Engineering Manager, you will be responsible for guiding a talented team of engineers, fostering a collaborative environment, and ensuring the successful delivery of AI solutions that drive business value.</p><p>In this dynamic role, you will have the chance to influence the strategic direction of our AI initiatives. You will work closely with cross-functional teams, including product management and data science, to align engineering efforts with business goals. Your leadership will not only enhance team performance but also contribute to the overall growth of our AI capabilities. We prioritize a culture of continuous learning and professional development, providing ample opportunities for you to expand your skills and advance your career.</p><p>Joining our team means becoming part of a forward-thinking organization that values innovation and creativity. We are committed to supporting our employees' career progression through mentorship programs and training workshops. As the Engineering Manager, you will play a crucial role in shaping the future of our AI platform, making a significant impact on our product offerings and customer satisfaction.</p><p><b>Responsibilities:</b></p><ol><li>Lead and manage a team of engineers, providing guidance and support to ensure high-quality deliverables while fostering a positive team culture.</li><li>Develop and implement engineering best practices, processes, and methodologies to enhance productivity and efficiency within the AI product development lifecycle.</li><li>Collaborate with product managers and stakeholders to define project scopes, timelines, and deliverables, ensuring alignment with strategic business objectives.</li><li>Oversee the architecture and design of AI systems, ensuring scalability, reliability, and performance while utilizing the latest technologies.</li><li>Drive continuous improvement initiatives by analyzing team performance metrics and implementing solutions to optimize workflows and enhance team collaboration.</li><li>Facilitate technical discussions and decision-making processes, ensuring that the team remains focused on delivering innovative solutions that meet customer needs.</li><li>Mentor and coach team members, providing opportunities for skill development and career advancement within the organization.</li><li>Stay current with industry trends and emerging technologies in AI, integrating relevant advancements into the team's projects and initiatives.</li><li>Manage project budgets and resources effectively, ensuring that engineering efforts are aligned with financial and operational goals.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Proven experience in managing engineering teams, with a strong focus on AI technologies.</li><li>Expertise in software development methodologies, including Agile and DevOps practices.</li><li>Strong analytical and problem-solving skills to effectively address complex engineering challenges.</li><li>Excellent communication and interpersonal skills to facilitate collaboration across teams and stakeholders.</li><li>Ability to drive strategic initiatives and influence cross-functional teams towards achieving business goals.</li><li>Proficiency in programming languages commonly used in AI development, such as Python or Java.</li><li>Experience with cloud computing platforms and tools that support AI and machine learning applications.</li></ul></div>

<p><h4>Description</h4> <p>Optimiza is seeking an experienced Senior Implementation & Support Manager to lead the planning, execution, and support of technology implementations for our clients. This pivotal role involves managing project timelines, coordinating cross-functional teams, and ensuring successful deployment and adoption of solutions. The ideal candidate will have strong leadership skills, in-depth technical knowledge, and a commitment to delivering exceptional customer support throughout the implementation lifecycle.</p> <h4>Key responsibilities:</h4> <ul> <li>Lead end-to-end implementation projects, ensuring timely and quality delivery aligned with client requirements.</li> <li>Manage and coordinate cross-functional teams including technical, operational, and customer support groups.</li> <li>Develop project plans, track progress, and communicate status to stakeholders.</li> <li>Oversee client onboarding, training, and support during and after implementation phases.</li> <li>Identify potential risks and develop mitigation strategies to ensure project success.</li> <li>Ensure post-implementation support issues are resolved efficiently to maximize client satisfaction.</li> <li>Continuously improve implementation methodologies and support processes to enhance efficiency and effectiveness.</li> <li>Collaborate closely with sales and product teams to align implementations with client expectations and product capabilities.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.</li> <li>7+ years of experience in implementation management and customer support roles, preferably within the technology sector.</li> <li>Proven ability to lead complex technology deployment projects involving multiple stakeholders.</li> <li>Strong project management skills with knowledge of methodologies such as Agile or Waterfall.</li> <li>Excellent communication, interpersonal, and leadership skills.</li> <li>Experience in managing escalation and resolving customer issues effectively.</li> <li>Familiarity with software deployment lifecycles and support frameworks.</li> <li>Project management certifications (e.g., PMP, PRINCE2) are a plus.</li> </ul> <h4>Benefits</h4> <p>Class A health insurance</p></p><p></p>

<p><h4>Description</h4> <p>Optimiza is seeking an experienced Senior Implementation & Support Manager to lead the planning, execution, and support of technology implementations for our clients. This pivotal role involves managing project timelines, coordinating cross-functional teams, and ensuring successful deployment and adoption of solutions. The ideal candidate will have strong leadership skills, in-depth technical knowledge, and a commitment to delivering exceptional customer support throughout the implementation lifecycle.</p> <h4>Key responsibilities:</h4> <ul> <li>Lead end-to-end implementation projects, ensuring timely and quality delivery aligned with client requirements.</li> <li>Manage and coordinate cross-functional teams including technical, operational, and customer support groups.</li> <li>Develop project plans, track progress, and communicate status to stakeholders.</li> <li>Oversee client onboarding, training, and support during and after implementation phases.</li> <li>Identify potential risks and develop mitigation strategies to ensure project success.</li> <li>Ensure post-implementation support issues are resolved efficiently to maximize client satisfaction.</li> <li>Continuously improve implementation methodologies and support processes to enhance efficiency and effectiveness.</li> <li>Collaborate closely with sales and product teams to align implementations with client expectations and product capabilities.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.</li> <li>7+ years of experience in implementation management and customer support roles, preferably within the technology sector.</li> <li>Proven ability to lead complex technology deployment projects involving multiple stakeholders.</li> <li>Strong project management skills with knowledge of methodologies such as Agile or Waterfall.</li> <li>Excellent communication, interpersonal, and leadership skills.</li> <li>Experience in managing escalation and resolving customer issues effectively.</li> <li>Familiarity with software deployment lifecycles and support frameworks.</li> <li>Project management certifications (e.g., PMP, PRINCE2) are a plus.</li> </ul> <h4>Benefits</h4> <p>Class A health insurance</p></p><p></p>

<p><h4>Job summary</h4> <p>We are seeking an experienced finance manager to oversee the company's financial operations, budgeting, reporting, cash flow management, and compliance. The ideal candidate will support business growth by providing financial insights, ensuring cost control, and maintaining strong financial governance within a logistics and transportation environment.</p> <h4>Key responsibilities</h4> <ul> <li>Manage all finance and accounting operations of the company.</li> <li>Prepare monthly, quarterly, and annual financial statements and management reports.</li> <li>Monitor cash flow, working capital, and banking relationships.</li> <li>Develop and manage annual budgets, forecasts, and financial planning activities.</li> <li>Analyze transportation, fleet, warehousing, and operational costs to improve profitability.</li> <li>Ensure compliance with local tax regulations, VAT requirements, and statutory reporting.</li> <li>Oversee accounts payable, accounts receivable, payroll, and general ledger activities.</li> <li>Coordinate with external auditors, banks, and regulatory authorities.</li> <li>Implement financial controls, policies, and procedures to safeguard company assets.</li> <li>Provide financial analysis and recommendations to senior management for strategic decision-making.</li> <li>Monitor KPIs and support operational teams with cost optimization initiatives.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's degree in finance, accounting, or related field.</li> <li>Professional qualification such as CPA, ACCA, CMA, or CA is preferred.</li> <li>Minimum 8 years of finance experience, with at least 3 years in a managerial role.</li> <li>Experience in logistics, transportation, freight forwarding, supply chain, or fleet management industry preferred.</li> <li>Strong knowledge of financial reporting, budgeting, forecasting, and cash flow management.</li> <li>Proficiency in ERP systems and Microsoft Excel.</li> <li>Knowledge of VAT, taxation, and financial compliance requirements.</li> <li>Strong leadership, analytical, and communication skills.</li> </ul> <h4>Benefits</h4> <ul> <li>Competitive salary</li> <li>Medical insurance</li> <li>Annual air ticket</li> <li>Annual leave as per company policy</li> </ul></p><p></p>

<p><h4>Job summary</h4> <p>We are seeking an experienced finance manager to oversee the company's financial operations, budgeting, reporting, cash flow management, and compliance. The ideal candidate will support business growth by providing financial insights, ensuring cost control, and maintaining strong financial governance within a logistics and transportation environment.</p> <h4>Key responsibilities</h4> <ul> <li>Manage all finance and accounting operations of the company.</li> <li>Prepare monthly, quarterly, and annual financial statements and management reports.</li> <li>Monitor cash flow, working capital, and banking relationships.</li> <li>Develop and manage annual budgets, forecasts, and financial planning activities.</li> <li>Analyze transportation, fleet, warehousing, and operational costs to improve profitability.</li> <li>Ensure compliance with local tax regulations, VAT requirements, and statutory reporting.</li> <li>Oversee accounts payable, accounts receivable, payroll, and general ledger activities.</li> <li>Coordinate with external auditors, banks, and regulatory authorities.</li> <li>Implement financial controls, policies, and procedures to safeguard company assets.</li> <li>Provide financial analysis and recommendations to senior management for strategic decision-making.</li> <li>Monitor KPIs and support operational teams with cost optimization initiatives.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's degree in finance, accounting, or related field.</li> <li>Professional qualification such as CPA, ACCA, CMA, or CA is preferred.</li> <li>Minimum 8 years of finance experience, with at least 3 years in a managerial role.</li> <li>Experience in logistics, transportation, freight forwarding, supply chain, or fleet management industry preferred.</li> <li>Strong knowledge of financial reporting, budgeting, forecasting, and cash flow management.</li> <li>Proficiency in ERP systems and Microsoft Excel.</li> <li>Knowledge of VAT, taxation, and financial compliance requirements.</li> <li>Strong leadership, analytical, and communication skills.</li> </ul> <h4>Benefits</h4> <ul> <li>Competitive salary</li> <li>Medical insurance</li> <li>Annual air ticket</li> <li>Annual leave as per company policy</li> </ul></p><p></p>

<p>Complete inventory of uniforms and linens. Conduct monthly inventory of laundry supplies. Report faulty equipment, maintenance needs, and safety hazards to manager/supervisor. Train employees on all laundry procedures, including safety procedures and equipment operation. Verify that laundry requests are completed for each department as needed. Operate and monitor washing, dry cleaning, and drying machinery. Inspect linens and terry for damage. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. . Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None</p>

<p><h4>Description</h4> <p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p> <p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p> <h4>Responsibilities</h4> <ul> <li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li> <li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li> <li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li> <li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li> <li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li> <li>Audit usage data to optimize platform performance and identify underutilized features.</li> <li>Translate technical documentation into clear training resources for non-technical teams.</li> <li>Conduct business review health checks to align product performance with client goals.</li> <li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li> <li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li> <li>Advocate for customers by converting feedback into structured product feature requests.</li> </ul> <h4>Requirements</h4> <ul> <li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li> <li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li> <li>Experience using AI tools, including prompt engineering and AI-based integrations.</li> <li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li> <li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li> <li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li> <li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li> <li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li> </ul> <h4>Benefits</h4> <h4>What we offer</h4> <ul> <li>YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.</li> <li>Outsized career trajectory early team members grow into leadership as we scale globally.</li> <li>Real ownership your work will be seen, felt, and talked about company-wide.</li> <li>High-trust team no politics, no bureaucracy; we move fast and support each other.</li> <li>Competitive compensation top-of-market salary plus equity and full benefits.</li> </ul></p><p></p>

<p><strong>We</strong>&nbsp;<strong>are</strong>&nbsp;<strong>Hiring!</strong></p> <p>Orang&nbsp;Hubs dedicated to making Impact Through Creative Arts, Coaching and Lifelong Learning for less privileged communities, - is seeking a passionate, grounded, and visionary</p> <p><strong>&nbsp; &nbsp; A Center Coordinator/Manager&nbsp;</strong>to lead all its efforts, provide guidance to the technical team, manage administrative requirements and operations, and grow partnerships</p> <p>The candidates for this position will work on provision of:</p> <ul> <li>Creative Arts Therapy programs and workshops (movement, drama, visual arts, music, etc.) in community centers</li> <li>Training the Trainer programs — either leading sessions or recruiting and developing qualified trainers</li> <li>Mentorship and upskilling of women to become local facilitators and project leads</li> <li>Mobile outreach initiatives to expand impact in villages and neighboring towns</li> <li>Needs analysis and response for the communities</li> <li>Partnerships with local and international organizations to ensure sustainable, ethical, high-impact delivery</li> </ul> <p>The applicant will be the coordinator of the existing community center, and has to be able to blend therapeutic expertise with leadership, mentoring, and program design while building trust on the ground.</p> <p>The applicant&nbsp;<strong><u>qualifications</u></strong>&nbsp;must include:</p> <ol> <li>A graduate in creative arts therapy, psychology, behavioral science, or social work</li> <li>Fully fluent in both Arabic and English</li> <li>Skilled in group facilitation, training, or coaching</li> <li>Experienced (or confident) in building a team and developing other facilitators</li> <li>Grounded in leadership — firm yet compassionate</li> <li>Passionate about community well-being, creative expression, and emotional resilience</li> <li>Organized, visionary, and deeply attuned to cultural context and human dignity</li> </ol> <p>&nbsp;</p> <p>This isn’t just a role — it’s a mission.</p> <p><strong>Interested applicants are invited to submit their CV with a cover letter to&nbsp;</strong><a href="mailto:hc1vacancy@gmail.com">hc1vacancy@gmail.com</a></p> <p><strong>no later than the 30th</strong>&nbsp;<strong>of July, 2026</strong></p> <p><strong><em>Only shortlisted candidates will be contacted.</em></strong></p> <p>&nbsp;</p>

<p><h4>Job description</h4> <p>At EY, we’re all in to shape your future with confidence.<br> We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.<br> Join EY and help to build a better working world.</p> <h4>The opportunity</h4> <p>EY is looking for a Senior Manager to join its Audit team at Jordan office to lead on complex audit engagements and support business growth. In this role, you will build and strengthen internal and external relationships while ensuring high-quality work is delivered to clients. You will identify and escalate risks, foster a positive learning culture, and mentor junior team members to support their development.</p> <h4>Your key responsibilities</h4> <p>As a Senior Manager, you'll manage the delivery of audit engagements by defining the audit strategy in consultation with the Associate Partners or Partners and executing it in compliance with Ernst & Young's policies and protocols. When required, you'll personally execute complex audit procedures and lead teams or parts of teams on engagements, depending on the size of the engagement. You’ll also assist in managing the financial aspects of engagements by organizing staffing, tracking fees and communicating issues to project leaders as well as participate in business development initiatives.</p> <h4>Skills and attributes for success</h4> <p>Pro-activity, accountability and results-driven people will flourish in this environment. Dealing with competing priorities, understanding how to manage resources and communicating effectively are key skills. This will have a huge impact on those around you and help promote a positive work ethic.</p> <h4>Qualifications & experience</h4> <ul> <li>Nine years of professional experience in external audit</li> <li>Strong academic record and professional accounting qualification such as ACCA, CPA, CA</li> <li>Experience with a Big 4 accounting firm</li> </ul> <p><strong>Ideally, you’ll also have:</strong></p> <ul> <li>Experience of risk-based audit process</li> <li>Coaching, mentoring and counselling experience</li> <li>Experience in the Middle East & North Africa (MENA) region</li> <li>Proficiency in Arabic language</li> </ul> <h4>What we look for</h4> <p>We are interested in entrepreneurs who have the confidence to develop and promote a brand-new strategic vision both internally and externally. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey.</p> <h4>What we offer you</h4> <p>At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.</p> <p>Are you ready to shape your future with confidence? Apply today.</p> <p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p> <h4>About EY</h4> <p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p> <p>Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</p> <p>EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for an experienced Project Manager to lead the planning, execution, monitoring, and successful delivery of strategic and enterprise-wide projects. The role requires close collaboration with business stakeholders, cross-functional teams, and external partners to ensure projects are delivered on time, within budget, and in alignment with the Bank's governance framework and strategic objectives. Key Responsibilities Lead end-to-end project delivery from initiation through planning, execution, monitoring, and closure. Develop detailed project plans, schedules, budgets, resource plans, and project roadmaps. Coordinate and manage cross-functional project teams to ensure successful project execution. Monitor project progress, identify risks and issues, and implement corrective actions when required. Prepare project documentation, governance artifacts, presentations, and executive reports. Build and maintain strong relationships with internal and external stakeholders. Ensure compliance with the Bank's Project Governance Framework, policies, standards, and procedures. Track project budgets, monitor financial performance, and ensure effective cost control. Participate in vendor evaluation, selection, and contract recommendation processes. Monitor vendor performance to ensure delivery meets agreed quality, scope, timelines, and contractual obligations. Measure project performance using KPIs and earned value metrics, providing regular status updates to management. Support Business Continuity and Emergency Response activities when required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Engineering, Computer Science, Management Information Systems (MIS), or a related field. Minimum 8 years of Project Management experience. Experience within the Banking or Financial Services sector is highly preferred. Professional Certifications Preferred qualifications include: Project Management Professional (PMP) Agile Project Management certifications (Scrum, PMI-ACP, SAFe, or equivalent) Required Skills Project Management Project Planning &amp; Scheduling Budget &amp; Resource Management Risk &amp; Issue Management Stakeholder Management Project Governance Vendor Management Executive Reporting Leadership &amp; Team Management Analytical &amp; Problem-Solving Skills Excellent communication skills in Arabic and English Proficiency in Project Management tools (MS Project, Jira, or equivalent)</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>You will be the Salespoint of contact for all existing and potential customers to the hotel and will negotiate and confirm all events within the guidelines of the Hotels Sales Strategy. Additionally you will identify up-selling opportunities, maximize revenue through catering and group bookings, and provide efficient and effective service to handle customer inquiries within predefined parameters in order to close sales. You will report directly to the Sales Manager.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor Degree in any field</li><li>At least 1-2 years experiences in Sales &amp; Marketing</li><li>Strong in inter-personal and leadership skills</li><li>Experience in hotel/property management or the entertainment business</li><li>Proficiency in English communication</li><li>Strong in driving results and good negotiation techniques</li></ul><p></p></section>

<table border="1" cellpadding="0" cellspacing="0" width="737"> <tbody> <tr> <td ><br> <br> &nbsp; <p><strong>Job Title:</strong></p> </td> <td colspan="4" > <p>Manager: Resource Mobilisation and Partnerships</p> </td> </tr> <tr> <td > <p><strong>Job Family:</strong></p> </td> <td colspan="4" > <p>Resource Moblisation</p> </td> </tr> <tr> <td > <p><strong>Department </strong></p> </td> <td colspan="2" > <p>Business Development</p> </td> <td > <p><strong>Unit/Team:</strong></p> </td> <td > <p>CD Unit</p> </td> </tr> <tr> <td > <p><strong>Grade and Salary:</strong></p> </td> <td colspan="2" > <p>E: Manager</p> </td> <td > <p><strong>Contract Type:</strong></p> </td> <td > <p>Fixed Term :1 Year, renewable</p> </td> </tr> <tr> <td > <p><strong>Location:</strong></p> </td> <td colspan="2" > <p>Amman</p> </td> <td > <p><strong>Budget Holder:</strong></p> </td> <td > <p>No</p> </td> </tr> <tr> <td > <p><strong>Reports to: <em>(incl matrix reporting)</em></strong></p> </td> <td colspan="4" > <p>Director – ActionAid Arab Regional Office</p> </td> </tr> <tr> <td > <p><strong>Direct Reports :</strong></p> </td> <td colspan="4" > <p>None currently</p> </td> </tr> <tr> <td > <p><strong>Functional and Technical Reporting:</strong></p> </td> <td colspan="4" > <p>Regional Partnerships Development Advisor (Asia)</p> </td> </tr> <tr> <td > <p><strong>DBS (CRB) / Police Check:</strong></p> </td> <td colspan="4" > <p>N/A</p> <p>&nbsp;</p> <p>&nbsp;</p> </td> </tr> <tr> <td > <p><strong>This role require travel</strong></p> </td> <td colspan="4" > <p>Yes – within Arab Region and occasional global travel.</p> </td> </tr> <tr> <td colspan="2" > <p><strong>Role Overview:</strong></p> </td> <td colspan="3" > <p>This is a middle management role responsible for providing strategic leadership across resource mobilisation, donor engagement and partnership development across Syria, Jordan, Lebanon and Tunisia. The position will strengthen ActionAid Arab Regional Office's (AARO) ability to articulate contemporary development and humanitarian priorities, as outlined in the ActionAid Arab Regional Strategy and emerging regional trends, to a wide range of external stakeholders.</p> <p>&nbsp;</p> <p>The postholder will lead efforts to mobilise resources from a diverse portfolio of donors, including institutional donors, trusts and foundations, and high-net-worth individuals (HNWIs). Working closely with the Regional Director, Country Directors and relevant colleagues across the region, the role will develop and implement strategic donor engagement and resource mobilisation plans that leverage ActionAid's expertise in advancing women's rights, youth leadership, humanitarian response, conflict transformation and resilience.</p> <p>&nbsp;</p> <p>The role will work collaboratively with ActionAid International's Business Development and Partnerships as well as funding affiliate teams to identify, develop and pursue new funding opportunities, innovative fundraising approaches and strategic partnerships. As a senior representative of AARO, the postholder will engage with donors, partners and strategic investment initiatives, contributing to the federation's ambitions to diversify income, strengthen financial sustainability, and promote learning and good practice across ActionAid and the wider sector.</p> </td> </tr> <tr> <td colspan="2" > <p><strong>Areas of Responsibilities</strong></p> <p>&nbsp;</p> </td> <td colspan="3" > <p><strong>Key Activities</strong></p> <p>&nbsp;</p> </td> </tr> <tr> <td colspan="2" > <p><strong>Resource Mobilisation Strategy Development and Leadership</strong></p> <p>&nbsp;</p> </td> <td colspan="3" > <ul> <li>Lead the development, implementation and periodic review of AARO's Resource Mobilisation Strategy, ensuring alignment with the ActionAid Arab Regional Strategy, ActionAid International Strategy, and regional priorities.</li> </ul> <p >&nbsp;</p> <ul> <li>Provide strategic advice to the Director of ActionAid Arab Region and Senior Management Team on resource mobilisation, partnership development and emerging funding opportunities to strengthen the long-term financial sustainability of AARO.</li> </ul> <p>&nbsp;</p> <ul> <li>Analyse regional and global donor trends, geopolitical developments, humanitarian and development priorities, and funding landscapes to inform strategic decision-making and organisational positioning.</li> </ul> <p>&nbsp;</p> <ul> <li>Ensure resource mobilisation priorities are integrated into regional planning processes and aligned with programme priorities and organisational objectives.</li> </ul> <p>&nbsp;</p> <ul> <li>Lead the development and regular review of strategic fundraising targets, performance indicators and resource mobilisation priorities, providing analysis and recommendations to senior management.</li> </ul> <p>&nbsp;</p> <ul> <li>Promote a culture of strategic fundraising across AARO by strengthening organisational understanding of donor priorities, funding trends and resource mobilisation opportunities.</li> </ul> <p>&nbsp;</p> </td> </tr> <tr> <td colspan="2" > <p><strong>Business Development and Opportunity Management</strong></p> </td> <td colspan="3" > <ul> <li>Lead the development and implementation of a systematic business development process to identify, assess and prioritise funding opportunities aligned with AARO's strategic priorities.</li> </ul> <p >&nbsp;</p> <ul> <li>Establish and maintain a comprehensive business development pipeline, including a regularly updated database of existing and prospective funding opportunities across institutional donors, trusts and foundations, private philanthropy and other relevant funding sources.</li> </ul> <p>&nbsp;</p> <ul> <li>Develop and maintain a comprehensive database of existing and prospective donor relationships, strategic partners, consortium members and other relevant external stakeholders to support proactive business development and partnership building.</li> </ul> <p>&nbsp;</p> <ul> <li>Lead ongoing donor intelligence by monitoring donor strategies, funding priorities, eligibility criteria, regional trends and emerging opportunities to inform business development and organisational positioning.</li> </ul> <p>&nbsp;</p> <ul> <li>Develop, implement and maintain an effective donor engagement tracking system to record donor interactions, relationship management activities, partnership opportunities and follow-up actions across the region.</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> </td> </tr> <tr> <td colspan="2" > <p><strong>Donor Engagement, Cultivation and Strategic Partnerships</strong></p> </td> <td colspan="3" > <ul> <li>Develop, strengthen and maintain strategic relationships with institutional donors, trusts and foundations, funding affiliates, consortium partners and other key stakeholders to advance AARO's resource mobilisation objectives.</li> </ul> <p >&nbsp;</p> <ul> <li>Represent AARO in donor, partner and consortium meetings, proactively positioning the organisation and identifying opportunities for strategic collaboration.</li> </ul> <p>&nbsp;</p> <ul> <li>Develop and implement donor engagement plans that strengthen relationships, increase visibility and position AARO for future funding opportunities.</li> </ul> <p>&nbsp;</p> <ul> <li>Lead, or support as delegated, the cultivation and strategic engagement of Gulf-based donors and philanthropic partners, identifying opportunities to strengthen relationships, expand partnerships and grow sustainable funding from the region.</li> </ul> <p>&nbsp;</p> <ul> <li>Maintain regular and proactive communication with donors, funding affiliates, consortium partners and the Regional Partnerships Development Advisor by sharing funding intelligence, programme updates, success stories and strategic information that supports donor engagement and organisational positioning.</li> </ul> <p>&nbsp;</p> <ul> <li>Identify, cultivate and coordinate strategic partnerships and consortium opportunities that strengthen AARO's competitiveness and expand its funding portfolio.</li> </ul> </td> </tr> <tr> <td colspan="2" > <p><strong>Bid Development and Quality Assurance</strong></p> </td> <td colspan="3" > <ul> <li>Lead and coordinate the development of high-quality, competitive concept notes, proposals and expressions of interest, ensuring alignment with ActionAid's strategic priorities and donor requirements.</li> </ul> <p>&nbsp;</p> <ul> <li>Coordinate proposal development processes across technical, programme, finance and support teams, ensuring timely contributions, clear accountability and adherence to submission deadlines.</li> </ul> <p>&nbsp;</p> <ul> <li>Facilitate project design and proposal development workshops to support the development of evidence-based, high-quality programme designs, logical frameworks and budgets.</li> </ul> <p>&nbsp;</p> <ul> <li>Provide quality assurance of all funding proposals prior to submission, ensuring technical quality, compliance with donor requirements, value for money, gender responsiveness and organisational standards.</li> </ul> <p>&nbsp;</p> <ul> <li>Develop, maintain and continuously improve proposal development tools, templates, standard operating procedures and quality assurance processes to strengthen fundraising performance across AARO.</li> </ul> <p>&nbsp;</p> <ul> <li>Monitor proposal pipeline performance, including submission outcomes, success rates and lessons learned, and use findings to improve future proposal development and fundraising effectiveness.</li> </ul> </td> </tr> <tr> <td colspan="2" > <p><strong>Grant Compliance and Contract Management</strong></p> </td> <td colspan="3" > <ul> <li>Maintain oversight of grant compliance requirements, ensuring donor contractual obligations, reporting schedules and ActionAid policies are effectively communicated and monitored across the regional portfolio.</li> </ul> <p>&nbsp;</p> <ul> <li>Support the development and maintenance of a grant management database to facilitate effective contract management and ensure accurate and timely updates to the ActionAid International Contract Management System (CMS).</li> </ul> <p>&nbsp;</p> <ul> <li>Establish and maintain systems to proactively monitor donor reporting deadlines, providing timely alerts and reminders to the Senior Management Team, Project Managers and relevant staff to ensure contractual obligations are met.</li> </ul> <p>&nbsp;</p> <ul> <li>Work closely with Finance and Programme teams to ensure projects are appropriately costed, maximise cost recovery and comply with donor budgeting and financial requirements.</li> </ul> <p>&nbsp;</p> <ul> <li>Keep abreast of donor compliance requirements and communicate changes in donor regulations, policies and contractual obligations to relevant staff to strengthen organisational compliance.</li> </ul> </td> </tr> <tr> <td colspan="2" > <p ><strong>Representation, Networking and Knowledge Management</strong></p> <p >&nbsp;</p> </td> <td colspan="3" > <ul> <li>Represent AARO at regional and international forums, networks, donor briefings, affiliate meetings, consultations and other strategic events to enhance ActionAid's profile, influence and fundraising opportunities.</li> </ul> <p >&nbsp;</p> <ul> <li>Represent AARO in external engagements and strategic partnerships in the absence of the Regional Director, as delegated.</li> </ul> <p >&nbsp;</p> <ul> <li>Build and maintain relationships with relevant networks, alliances and sector platforms to strengthen organisational learning, collaboration and strategic positioning.</li> </ul> <p>&nbsp;</p> <ul> <li>Promote knowledge sharing across AARO and the wider ActionAid Federation by capturing, documenting and disseminating fundraising intelligence, good practices, lessons learned and emerging opportunities.</li> </ul> <p >&nbsp;</p> <ul> <li>Work proactively with programme, advocacy and communications teams to develop compelling fundraising and donor-facing materials, including case studies, success stories, learning products and other strategic communications.</li> </ul> <p>&nbsp;</p> </td> </tr> <tr> <td colspan="2" > <p><strong>People Management </strong></p> <p >&nbsp;</p> </td> <td colspan="3" > <p>No current direct reports but this position is likely to evolve and people management skills of the candidate is an advantage&nbsp;</p> </td> </tr> <tr> <td colspan="2" > <p><strong>Other delivery on strategic/ functional priorities (Directorate-specific - maximum 5 KPIs) </strong></p> </td> <td colspan="3" > <p >• Residual task will be assigned by the Line Manager and the Functional Manager from time to time as required for this function.</p> <p >&nbsp;</p> <p >&nbsp;</p> </td> </tr> <tr> <td>&nbsp;</td> <td>&nbsp;</td> <td>&nbsp;</td> <td>&nbsp;</td> <td>&nbsp;</td> </tr> </tbody> </table> <p>&nbsp;</p> <p>&nbsp;</p> <table border="1" cellpadding="0" cellspacing="0" width="743"> <tbody> <tr> <td colspan="2" > <p><strong>PERSON SPECIFICATIONS</strong></p> </td> </tr> <tr> <td > <p><strong>Education and Qualifications</strong></p> </td> <td > <p >Graduate Degree</p> </td> </tr> <tr> <td > <p><strong>Essential Experience</strong></p> </td> <td > <ul> <li>Minimum of 5 years' progressively responsible experience in programme Design, resource mobilisation, business development or fundraising within the international development and/or humanitarian sector of which at least 1-2 years should be in a functional / Technical Fund Raising / Donor Engagement role.</li> <li>Demonstrated experience in developing successful funding proposals and concept notes for institutional donors, trusts and foundations, multilateral agencies and other strategic funding partners.</li> <li>Proven experience in identifying, cultivating and managing donor relationships, partnerships and business development opportunities.</li> <li>Experience in coordinating multi-disciplinary proposal development processes and working collaboratively across programme, finance and support functions.</li> <li>Experience in developing and implementing resource mobilisation strategies, donor engagement plans or business development initiatives.</li> <li>Experience working with donor compliance requirements, grant management processes and contract management systems is desirable.</li> </ul> </td> </tr> <tr> <td > <p><strong>Essential Knowledge </strong></p> </td> <td > <ul> <li>Sound knowledge of the regional and global funding landscape, including trends, opportunities and challenges affecting resource mobilisation within the development and humanitarian sectors. <strong>Knowledge and working experience with Gulf donors a plus.</strong></li> <li>Strong understanding of the donor landscape, including institutional donors, funding affiliates, trusts and foundations, private philanthropy, consortium partners and other key stakeholders relevant to the Arab region.</li> <li>Significant knowledge of contemporary development, humanitarian and geopolitical issues affecting the Arab region and their implications for programming and resource mobilisation.</li> <li>Strong understanding of donor compliance requirements, grant management principles and risk management frameworks applicable to high-risk operating environments, including Financial Action Task Force (FATF) standards.</li> <li>Knowledge of due diligence requirements, partner risk assessments and compliance obligations associated with managing grants in high-risk and fragile contexts.</li> </ul> <p >&nbsp;</p> </td> </tr> <tr> <td > <p><strong>Essential skills</strong></p> </td> <td > <ul> <li>Excellent written and verbal communication skills, with the ability to communicate complex ideas clearly and persuasively to diverse audiences.</li> <li>Strong presentation, facilitation and influencing skills, with the ability to represent the organisation effectively to donors, partners and senior stakeholders.</li> <li>Excellent proposal writing, editing and report writing skills, with the ability to produce high-quality donor-facing communications and fundraising materials.</li> <li>Strong interpersonal and relationship management skills, with the ability to build effective working relationships and collaborate across all levels of the organisation and with external partners.</li> <li>Strong planning, organisational and coordination skills, with the ability to manage multiple priorities and deliver high-quality outputs under tight deadlines.</li> </ul> </td> </tr> <tr> <td > <p><strong>Language requirements</strong></p> </td> <td > <ul> <li>Strong Communication Skills in English and Arabic</li> </ul> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p>&nbsp;</p> <table border="1" cellpadding="0" cellspacing="0" width="104%"> <tbody> <tr> <td colspan="2" > <p><strong>Typical People Management Responsibility </strong></p> </td> </tr> <tr> <td > <p><strong>Approximate number of people managed in total</strong></p> </td> <td > <p><strong>NA</strong></p> </td> </tr> <tr> <td > <p><strong>Matrix Manager – (projects/dotted line)</strong></p> </td> <td > <p><strong>No</strong></p> </td> </tr> <tr> <td > <p><strong>Team Leader</strong></p> </td> <td > <p><strong>No </strong></p> </td> </tr> <tr> <td > <p><strong>Grandfather- manager of Team Leaders/Managers</strong></p> </td> <td > <p><strong>No </strong></p> </td> </tr> <tr> <td colspan="2" > <p><strong>What is the global remit?&nbsp; Operates in:</strong></p> </td> </tr> <tr> <td > <p><strong>Own country</strong></p> </td> <td > <ul> <li><strong>Any country within ActionAid’s Arab regional Office remit. </strong></li> <li><strong>Only Nationals with Right to work in the country of Operation will be shortlisted&nbsp; </strong></li> </ul> </td> </tr> <tr> <td > <p><strong>Geographic Region</strong></p> </td> <td > <p><strong>Yes</strong></p> </td> </tr> <tr> <td > <p><strong>Multiple Geographic Regions</strong></p> </td> <td > <ul > <li>&nbsp;</li> </ul> </td> </tr> <tr> <td > <p><strong>Remit covers all ActionAid countries</strong></p> </td> <td > <p><strong>Yes (Only in Countries Under ActionAid Arab Regional Office remit)</strong></p> </td> </tr> <tr> <td > <p><strong>Financial (limits/mandates)</strong></p> </td> <td > <p><strong>within the Budget in concurrence with the Line Manager. </strong></p> </td> </tr> <tr> <td > <p><strong>Direct departmental budget: </strong></p> </td> <td > <p><strong>No</strong></p> </td> </tr> <tr> <td > <p><strong>Organisation-wide expenditure </strong></p> </td> <td > <p><strong>No</strong></p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p>This Job Description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff.&nbsp;Other tasks may be assigned as necessary according to organizational needs.</p> <p>It is part of every staff member's responsibility to contribute to ActionAid International culture and comply with organisation’s values and code of conduct. Staff are also committed to:</p> <ul> <li><strong>&nbsp;&nbsp;Leading Innovation and Change </strong>Establish a culture of excellence in respective team that values experimentation and continuous improvement</li> <li><strong>Feminist Leadership</strong>: Championing feminist leadership principles and values including commitment to diversity and inclusion (race, gender, power)</li> <li><strong>AAI Values Practice: </strong>&nbsp;Ensure personal and team culture that demonstrates all of AAI values including: Mutual Respect, Equity and Justice, Integrity, Solidarity with People Living in Poverty and Exclusion, Courage of Conviction, Independence and Humility</li> <li><strong>Promoting a healthy and safe working environment: </strong>ActionAid is committed to promoting SHEA and Safeguarding policies and values and has a <strong>zero-tolerance </strong>policy for any form of sexual exploitation and abuse to create a safe working environment for the staff.</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <table border="1" cellpadding="0" cellspacing="0"> <tbody> <tr> <td > <p><strong>LINE MANAGER ; Director, AA Arab Regional Office </strong></p> </td> </tr> <tr> <td > <p><strong>DATE :</strong></p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <table border="1" cellpadding="0" cellspacing="0"> <tbody> <tr> <td > <p><strong>PEOPLE AND CULTURE :</strong></p> </td> </tr> <tr> <td > <p><strong>DATE :</strong></p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p>

<p><strong>Position:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Information Manager</strong></p> <p><strong>Country Office: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Afghanistan - Remotely </strong></p> <p><strong>Work Location: </strong><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Amman, Jordan</strong></p> <p><strong>Closing Date:</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>20 August</strong></p> <p><strong>Expected Start Date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1 October 2026</strong></p> <p>&nbsp;</p> <h1>About INSO</h1> <p>Founded in 2011, the International NGO Safety Organization (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training. INSO provides daily support to more than 1,500 NGOs operating in 24 of the world’s most insecure countries. INSO is registered in the Netherlands, with its headquarters located in The Hague, a city renowned for its international focus on peace and justice.</p> <p>Job Summary</p> <p>INSO is seeking an experienced Information Manager to lead the Afghanistan team’s Information Management function. The role ensures the effective management and use of security and operational data that supports humanitarian organisations operating in complex environments.</p> <p>The Information Manager oversees key systems such as the Conflict &amp; Humanitarian Data Centre (CHDC) and the INSO Partner Portal, while transforming data into clear visual products—charts, maps, and dashboards—used in reports and analysis.</p> <p>Working closely with programme teams, partners, and HQ, the Information Manager helps strengthen data systems and workflows that enable humanitarian actors to operate more safely and effectively.</p> <p>Main responsibilities</p> <p><strong>Manage the Conflict &amp; Humanitarian Data Centre (CHDC)</strong></p> <ul> <li>Act as the country focal point for the Conflict &amp; Humanitarian Data Centre (CHDC).</li> <li>Ensure incidents are correctly categorised, verified, and maintained in line with INSO methodology.</li> <li>Monitor and improve the quality and integrity of security incident data.</li> <li>Train and support INSO staff and Partners on CHDC and its methodology.</li> </ul> <p><strong>Develop Data Visualisations and Analytical Products</strong></p> <ul> <li>Transform data into clear and impactful charts, maps, dashboards, and visual products.</li> <li>Support programme teams in using data and visualisations to strengthen reporting and analysis.</li> <li>Improve tools, workflows, and processes used to produce visual outputs.</li> </ul> <p><strong>Manage the INSO Portal and other Platforms</strong></p> <ul> <li>Manage the INSO Partner Portal and related platforms.</li> <li>Support partners in accessing and using the Portal and INSO App.</li> <li>Monitor partner registration and ensure the accuracy of partner data.</li> </ul> <p><strong>Lead the Information Management Team</strong></p> <ul> <li>Lead and support the Information Management team, ensuring high standards in data management and analysis.</li> <li>Recruit, mentor, and develop team members while fostering a collaborative and supportive work environment.</li> <li>Organise team priorities and delegate tasks to ensure the timely delivery of information products and services.</li> </ul> <p><strong>Coordination and Global Collaboration</strong></p> <ul> <li>Coordinate information management activities across the Country Office.</li> <li>Work closely with programme teams to identify data needs and improve information workflows.</li> <li>Work with programme teams to improve information workflows and data use.</li> <li>Contribute to INSO’s global information management initiatives and systems.</li> </ul> <p><strong>Provide IT Support (when applicable)</strong></p> <ul> <li>Provide basic IT troubleshooting and user support to staff.</li> <li>Maintain shared information platforms such as SharePoint.</li> <li>Coordinate with HQ IT on technical issues and system updates.</li> </ul> <h1>Requirements</h1> <p><strong>Essential</strong></p> <ul> <li>Fluency in English and the working language of the CO, both written and verbal.</li> <li>Minimum 5 years of experience in data management, data visualisation, or information management.</li> <li>Minimum 2 years of experience managing a team.</li> <li>Experience with Power BI and DAX, or similar BI software (such as Tableau).</li> <li>Proficiency in database management using SQL.</li> <li>Working knowledge of scripting languages such as Python or R.</li> <li>Basic knowledge in GIS software and systems (e.g. using QGIS or ArcGIS).</li> <li>Demonstrated ability to communicate technical information clearly to non-technical audiences.</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Master’s degree or equivalent in Information Systems, Computer Science, Data Management, GIS, or relevant field.</li> <li>Experience working with humanitarian organisations, particularly NGOs operating in complex contexts.</li> <li>Proficiency or familiarity with Persian and/or Pashto</li> <li>Knowledge of the regional context or previous professional experience in the region.</li> <li>Experience delivering training or capacity building related to data or information management tools.</li> </ul> <p><strong>Core Competencies</strong></p> <ul> <li>Attention to details – Ensures accuracy and quality by carefully reviewing data, reports, and processes.</li> <li>Analytical Thinking – Interprets complex data with accuracy to support decision-making.</li> <li>Leadership – Guides and develops team members through mentoring, clear direction, and effective delegation.</li> <li>Collaboration – Fosters teamwork and shared goals across diverse groups.</li> <li>Diplomacy&nbsp;– Builds trust and inclusion through empathy and listening.</li> <li>Communication – Conveys information clearly and adapts to the audience.</li> <li>Proactivity – Anticipates issues and suggests practical, forward-thinking solutions.</li> </ul> <h1>INSO’s Safeguarding Policy</h1> <p>INSO is fully committed to the safe recruitment, selection and vetting of all potential new staff, trustees and volunteers, and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.</p> <p>Terms &amp; Conditions</p> <p>12-month renewable contract, <strong>USD 4200</strong> per month salary, 1.75 days annual leave per month, medical coverage.</p> <p>How to apply</p> <p>Please submit completed applications to&nbsp;<strong><u>jobs@afg.ngosafety.org</u></strong>&nbsp;and reference&nbsp;<strong>‘IM - AFG’</strong>&nbsp;in the subject line. Applications should be in English and include:</p> <ul> <li>An updated CV</li> <li>A one-page cover letter detailing why you are interested in working for INSO and how your qualifications align specifically with the competencies required for the role.</li> </ul> <p>&nbsp;</p>

<p><strong>Position:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Information Manager</strong></p> <p><strong>Country Office: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Afghanistan - Remotely </strong></p> <p><strong>Work Location: </strong><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Amman, Jordan</strong></p> <p><strong>Closing Date:</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>20 August</strong></p> <p><strong>Expected Start Date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1 October 2026</strong></p> <p>&nbsp;</p> <h1>About INSO</h1> <p>Founded in 2011, the International NGO Safety Organization (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training. INSO provides daily support to more than 1,500 NGOs operating in 24 of the world’s most insecure countries. INSO is registered in the Netherlands, with its headquarters located in The Hague, a city renowned for its international focus on peace and justice.</p> <p>Job Summary</p> <p>INSO is seeking an experienced Information Manager to lead the Afghanistan team’s Information Management function. The role ensures the effective management and use of security and operational data that supports humanitarian organisations operating in complex environments.</p> <p>The Information Manager oversees key systems such as the Conflict &amp; Humanitarian Data Centre (CHDC) and the INSO Partner Portal, while transforming data into clear visual products—charts, maps, and dashboards—used in reports and analysis.</p> <p>Working closely with programme teams, partners, and HQ, the Information Manager helps strengthen data systems and workflows that enable humanitarian actors to operate more safely and effectively.</p> <p>Main responsibilities</p> <p><strong>Manage the Conflict &amp; Humanitarian Data Centre (CHDC)</strong></p> <ul> <li>Act as the country focal point for the Conflict &amp; Humanitarian Data Centre (CHDC).</li> <li>Ensure incidents are correctly categorised, verified, and maintained in line with INSO methodology.</li> <li>Monitor and improve the quality and integrity of security incident data.</li> <li>Train and support INSO staff and Partners on CHDC and its methodology.</li> </ul> <p><strong>Develop Data Visualisations and Analytical Products</strong></p> <ul> <li>Transform data into clear and impactful charts, maps, dashboards, and visual products.</li> <li>Support programme teams in using data and visualisations to strengthen reporting and analysis.</li> <li>Improve tools, workflows, and processes used to produce visual outputs.</li> </ul> <p><strong>Manage the INSO Portal and other Platforms</strong></p> <ul> <li>Manage the INSO Partner Portal and related platforms.</li> <li>Support partners in accessing and using the Portal and INSO App.</li> <li>Monitor partner registration and ensure the accuracy of partner data.</li> </ul> <p><strong>Lead the Information Management Team</strong></p> <ul> <li>Lead and support the Information Management team, ensuring high standards in data management and analysis.</li> <li>Recruit, mentor, and develop team members while fostering a collaborative and supportive work environment.</li> <li>Organise team priorities and delegate tasks to ensure the timely delivery of information products and services.</li> </ul> <p><strong>Coordination and Global Collaboration</strong></p> <ul> <li>Coordinate information management activities across the Country Office.</li> <li>Work closely with programme teams to identify data needs and improve information workflows.</li> <li>Work with programme teams to improve information workflows and data use.</li> <li>Contribute to INSO’s global information management initiatives and systems.</li> </ul> <p><strong>Provide IT Support (when applicable)</strong></p> <ul> <li>Provide basic IT troubleshooting and user support to staff.</li> <li>Maintain shared information platforms such as SharePoint.</li> <li>Coordinate with HQ IT on technical issues and system updates.</li> </ul> <h1>Requirements</h1> <p><strong>Essential</strong></p> <ul> <li>Fluency in English and the working language of the CO, both written and verbal.</li> <li>Minimum 5 years of experience in data management, data visualisation, or information management.</li> <li>Minimum 2 years of experience managing a team.</li> <li>Experience with Power BI and DAX, or similar BI software (such as Tableau).</li> <li>Proficiency in database management using SQL.</li> <li>Working knowledge of scripting languages such as Python or R.</li> <li>Basic knowledge in GIS software and systems (e.g. using QGIS or ArcGIS).</li> <li>Demonstrated ability to communicate technical information clearly to non-technical audiences.</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Master’s degree or equivalent in Information Systems, Computer Science, Data Management, GIS, or relevant field.</li> <li>Experience working with humanitarian organisations, particularly NGOs operating in complex contexts.</li> <li>Proficiency or familiarity with Persian and/or Pashto</li> <li>Knowledge of the regional context or previous professional experience in the region.</li> <li>Experience delivering training or capacity building related to data or information management tools.</li> </ul> <p><strong>Core Competencies</strong></p> <ul> <li>Attention to details – Ensures accuracy and quality by carefully reviewing data, reports, and processes.</li> <li>Analytical Thinking – Interprets complex data with accuracy to support decision-making.</li> <li>Leadership – Guides and develops team members through mentoring, clear direction, and effective delegation.</li> <li>Collaboration – Fosters teamwork and shared goals across diverse groups.</li> <li>Diplomacy&nbsp;– Builds trust and inclusion through empathy and listening.</li> <li>Communication – Conveys information clearly and adapts to the audience.</li> <li>Proactivity – Anticipates issues and suggests practical, forward-thinking solutions.</li> </ul> <h1>INSO’s Safeguarding Policy</h1> <p>INSO is fully committed to the safe recruitment, selection and vetting of all potential new staff, trustees and volunteers, and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.</p> <p>Terms &amp; Conditions</p> <p>12-month renewable contract, <strong>USD 4200</strong> per month salary, 1.75 days annual leave per month, medical coverage.</p> <p>How to apply</p> <p>Please submit completed applications to&nbsp;<strong><u>jobs@afg.ngosafety.org</u></strong>&nbsp;and reference&nbsp;<strong>‘IM - AFG’</strong>&nbsp;in the subject line. Applications should be in English and include:</p> <ul> <li>An updated CV</li> <li>A one-page cover letter detailing why you are interested in working for INSO and how your qualifications align specifically with the competencies required for the role.</li> </ul> <p>&nbsp;</p>

<p>Role Summary We re looking for a Category Manager to join the team and focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><p>What s On Your Plate?</p><ul><li>Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply.</li><li>Responsible for monitoring economic performance of the assigned departments /categories across sales, gross margin, profit and loss and consistency with the company's commercial strategy.</li><li>Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy.</li><li>Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc.</li><li>Reviewing and resolving any issues with local suppliers.</li></ul><p>Assortment: Ensuring cost efficiency across our consumers that meets their needs/wants. Defining and maintaining the local assortment and integrating the basic assortment for the department/categories. Providing regional teams with information regarding products and quantities needed for international and regional contracts. Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc.</p><li>Price: Pricing the items based on pricing guidelines and recommended prices for PL/Imported items. Collecting market prices and conducting country price audits.</li><li>Promos: Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment. Developing the country promotion calendar. Following up and ensuring effective execution of all activities required for each promotional event. Analysing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.</li><p><strong>Desired Candidate Profile</strong></p><ul><li>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.</li><li>You have built teams and led cross-functional projects at scale.</li><li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li><li>You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to making a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.</li><li>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.</li><li>You are someone energized by the unknown and look forward to learning each day on the job.</li><li>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>Additionally, you have robust interpersonal and intercultural skills.</li><li>You can inspire several teams and stakeholders to rally behind a mission.</li><li>Language skills: Fluent English and Arabic would be highly advantageous.</li></ul>

<p>Role Summary We re looking for a Category Manager to join the team and focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><p><b>What s On Your Plate?</b></p><ul><li>Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply.</li><li>Responsible for monitoring economic performance of the assigned departments /categories across sales, gross margin, profit and loss and consistency with the company's commercial strategy.</li><li>Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy.</li><li>Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc.</li><li>Reviewing and resolving any issues with local suppliers.</li><li>Assortment: Ensuring cost efficiency across our consumers that meets their needs/wants.</li><li>Defining and maintaining the local assortment and integrating the basic assortment for the department/categories.</li><li>Providing regional teams with information regarding products and quantities needed for international and regional contracts.</li><li>Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc.</li><li>Price: Pricing the items based on pricing guidelines and recommended prices for PL/Imported items.</li><li>Collecting market prices and conducting country price audits.</li><li>Promos: Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment.</li><li>Developing the country promotion calendar.</li><li>Following up and ensuring effective execution of all activities required for each promotional event.</li><li>Analysing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.</li><li>You have built teams and led cross-functional projects at scale.</li><li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li><li>You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to making a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.</li><li>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.</li><li>You are someone energized by the unknown and look forward to learning each day on the job.</li><li>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>Additionally, you have robust interpersonal and intercultural skills.</li><li>You can inspire several teams and stakeholders to rally behind a mission.</li><li>Language skills: Fluent English and Arabic would be highly advantageous.</li></ul>

<p><h4>Description</h4> <p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p> <p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p> <h4>Responsibilities</h4> <ul> <li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li> <li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li> <li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li> <li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li> <li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li> <li>Audit usage data to optimize platform performance and identify underutilized features.</li> <li>Translate technical documentation into clear training resources for non-technical teams.</li> <li>Conduct business review health checks to align product performance with client goals.</li> <li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li> <li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li> <li>Advocate for customers by converting feedback into structured product feature requests.</li> </ul> <h4>Requirements</h4> <ul> <li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li> <li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li> <li>Experience using AI tools, including prompt engineering and AI-based integrations.</li> <li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li> <li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li> <li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li> <li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li> <li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li> </ul> <h4>Benefits</h4> <h4>What we offer</h4> <ul> <li>YC-backed with real traction — we are in-market, growing, and trusted by enterprise names you know.</li> <li>Outsized career trajectory — early team members grow into leadership as we scale globally.</li> <li>Real ownership — your work will be seen, felt, and talked about company-wide.</li> <li>High-trust team — no politics, no bureaucracy; we move fast and support each other.</li> <li>Competitive compensation — top-of-market salary plus equity and full benefits.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p> <p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p> <h4>Responsibilities</h4> <ul> <li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li> <li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li> <li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li> <li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li> <li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li> <li>Audit usage data to optimize platform performance and identify underutilized features.</li> <li>Translate technical documentation into clear training resources for non-technical teams.</li> <li>Conduct business review health checks to align product performance with client goals.</li> <li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li> <li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li> <li>Advocate for customers by converting feedback into structured product feature requests.</li> </ul> <h4>Requirements</h4> <ul> <li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li> <li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li> <li>Experience using AI tools, including prompt engineering and AI-based integrations.</li> <li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li> <li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li> <li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li> <li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li> <li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li> </ul> <h4>Benefits</h4> <h4>What we offer</h4> <ul> <li>YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.</li> <li>Outsized career trajectory early team members grow into leadership as we scale globally.</li> <li>Real ownership your work will be seen, felt, and talked about company-wide.</li> <li>High-trust team no politics, no bureaucracy; we move fast and support each other.</li> <li>Competitive compensation top-of-market salary plus equity and full benefits.</li> </ul></p><p></p>