وظائف مراقب كاميرات في الأردن

<p><h4>Key responsibilities</h4> <p>Design, implement, and continuously improve a comprehensive project and program governance framework aligned with the bank's strategic objectives, incorporating governance policies, procedures, methodologies, templates, and standards based on industry best practices.<br> Assess the current project management operating model, identify process improvement opportunities, and lead initiatives that enhance operational efficiency, service quality, and project delivery effectiveness.<br> Define governance procedures for projects and programs across the group, establish RACI matrices for all key project deliverables, monitor compliance, and provide guidance and support to project stakeholders.<br> Develop project and program quality standards across the bank, conduct periodic governance compliance reviews for projects managed by both the enterprise PMO and other business units, report findings to the head of enterprise PMO, and recommend improvement initiatives.<br> Review, challenge, validate, and consolidate project reports submitted by project managers while standardizing reporting formats and executive presentations for senior management.<br> Establish and monitor key performance indicators (KPIs) to measure project and program performance, governance effectiveness, and resource utilization. Analyze performance variances, recommend corrective actions, and provide regular management reports.<br> Ensure governance policies, procedures, templates, and methodologies comply with regulatory requirements. Identify project risks, establish appropriate governance controls, and implement risk mitigation measures throughout the project lifecycle.<br> Participate in the evaluation, selection, implementation, and enhancement of project management and reporting tools. Coordinate with relevant stakeholders to deliver awareness sessions and training that ensure standardized reporting and consistent project performance measurement.<br> Promote governance awareness and provide training to project and program managers across the bank to strengthen governance capabilities and standardize project management practices.<br> Serve as the primary liaison between the enterprise PMO and other business units, supporting requests from internal audit, finance, and other corporate functions.<br> Review executive reports, regulatory reports, and internal and external audit findings, ensure timely implementation of corrective actions, and prevent recurrence through sustainable process improvements.<br> Participate as a primary or alternate member of the bank's business continuity management (BCM) and emergency response teams, carrying out assigned responsibilities to support operational resilience and business recovery.</p> <h4>Requirements</h4> <p>Bachelor's degree in engineering, computer science, management information systems (MIS), or a related discipline.<br> Minimum of 10 years of experience in project management and project governance, preferably within the banking or financial services sector.<br> Strong knowledge of project governance frameworks and project management methodologies.<br> Excellent analytical and problem-solving skills.<br> Process improvement and continuous improvement mindset.<br> Strong planning, organization, and prioritization skills.<br> Leadership and stakeholder management capabilities.<br> Excellent written and verbal communication skills in both Arabic and English.<br> Advanced reporting and presentation skills.<br> Proficiency in project management and business systems.<br> Strong understanding of internal policies, procedures, and applicable regulatory requirements.<br> Ability to work collaboratively in cross-functional teams.<br> Ability to perform effectively under pressure in a fast-paced environment.</p> <h4>Professional certifications</h4> <p>One or more of the following certifications is preferred:<br> Project Management Professional (PMP)<br> PMO-related professional certifications<br> Lean Six Sigma</p></p><p></p>

<p><h4>Key responsibilities</h4> <p>Design, implement, and continuously improve a comprehensive project and program governance framework aligned with the bank's strategic objectives, incorporating governance policies, procedures, methodologies, templates, and standards based on industry best practices.<br> Assess the current project management operating model, identify process improvement opportunities, and lead initiatives that enhance operational efficiency, service quality, and project delivery effectiveness.<br> Define governance procedures for projects and programs across the group, establish RACI matrices for all key project deliverables, monitor compliance, and provide guidance and support to project stakeholders.<br> Develop project and program quality standards across the bank, conduct periodic governance compliance reviews for projects managed by both the enterprise PMO and other business units, report findings to the head of enterprise PMO, and recommend improvement initiatives.<br> Review, challenge, validate, and consolidate project reports submitted by project managers while standardizing reporting formats and executive presentations for senior management.<br> Establish and monitor key performance indicators (KPIs) to measure project and program performance, governance effectiveness, and resource utilization. Analyze performance variances, recommend corrective actions, and provide regular management reports.<br> Ensure governance policies, procedures, templates, and methodologies comply with regulatory requirements. Identify project risks, establish appropriate governance controls, and implement risk mitigation measures throughout the project lifecycle.<br> Participate in the evaluation, selection, implementation, and enhancement of project management and reporting tools. Coordinate with relevant stakeholders to deliver awareness sessions and training that ensure standardized reporting and consistent project performance measurement.<br> Promote governance awareness and provide training to project and program managers across the bank to strengthen governance capabilities and standardize project management practices.<br> Serve as the primary liaison between the enterprise PMO and other business units, supporting requests from internal audit, finance, and other corporate functions.<br> Review executive reports, regulatory reports, and internal and external audit findings, ensure timely implementation of corrective actions, and prevent recurrence through sustainable process improvements.<br> Participate as a primary or alternate member of the bank's business continuity management (BCM) and emergency response teams, carrying out assigned responsibilities to support operational resilience and business recovery.</p> <h4>Requirements</h4> <p>Bachelor's degree in engineering, computer science, management information systems (MIS), or a related discipline.<br> Minimum of 10 years of experience in project management and project governance, preferably within the banking or financial services sector.<br> Strong knowledge of project governance frameworks and project management methodologies.<br> Excellent analytical and problem-solving skills.<br> Process improvement and continuous improvement mindset.<br> Strong planning, organization, and prioritization skills.<br> Leadership and stakeholder management capabilities.<br> Excellent written and verbal communication skills in both Arabic and English.<br> Advanced reporting and presentation skills.<br> Proficiency in project management and business systems.<br> Strong understanding of internal policies, procedures, and applicable regulatory requirements.<br> Ability to work collaboratively in cross-functional teams.<br> Ability to perform effectively under pressure in a fast-paced environment.</p> <h4>Professional certifications</h4> <p>One or more of the following certifications is preferred:<br> Project Management Professional (PMP)<br> PMO-related professional certifications<br> Lean Six Sigma</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>VirtuStaff is seeking a highly organized and client-focused Senior Client Success &amp; Operations Specialist to join its Jordan-based pre-launch team and help establish the company’s service-delivery operations ahead of launch.</p><p>The successful candidate will support the full client journey after the commercial handover, including onboarding, agent activation, service monitoring, client communication, Day-15 and monthly reviews, incident coordination, replacement follow-up and client-retention activities. The specialist will act as the main day-to-day operational contact for active clients and coordinate closely with Sales, HR, Technical Support and Management to ensure that clients receive a reliable and well-managed service.</p><p><br></p><p>The role will also support VirtuStaff’s training ecosystem by identifying training needs, researching and evaluating training providers, coordinating course launches and monitoring whether training improves agent readiness, performance and client satisfaction. This is a hands-on individual-contributor position with significant operational ownership, but no direct team-management responsibility during the initial phase.</p><p>The original role covers the client journey after sale as well as training-provider and course coordination, while specialist execution remains with the relevant internal or third-party teams.</p><p><br></p><p><b>Key Responsibilities<span></span></b></p><ul><li>Review sales handovers and confirm that all client, role, billing and operational information is complete.</li><li>Coordinate client onboarding, kickoff meetings and activation plans.</li><li>Confirm client readiness, system access, working hours, supervision and communication requirements.</li><li>Act as the primary day-to-day operational contact for active clients.</li><li>Maintain a clear health status for each client account and assigned agent.</li><li>Conduct documented Day-15 reviews and monthly service reviews.</li><li>Monitor client satisfaction, service quality, attendance concerns and performance risks.</li><li>Coordinate operational incidents with HR, Technical Support, Sales and Management.</li><li>Keep clients informed during service issues using confirmed and accurate information.</li><li>Coordinate corrective-action, additional-training and replacement processes.</li><li>Follow up on replacement cases and ensure client requirements are properly documented.</li><li>Identify clients at risk of cancellation and support service-recovery plans.</li><li>Track client and seat retention, service issues, replacement reasons and recurring concerns.</li><li>Identify potential account-expansion opportunities and refer them to the Sales team.</li><li>Maintain SOPs, checklists, client records, incident logs and operational dashboards.</li><li>Identify training needs based on client feedback, quality concerns, candidate weaknesses and role requirements.</li><li>Research universities, institutes, trainers, online platforms and other potential training providers.</li><li>Compare training providers based on quality, relevance, credibility, language, assessments, certification, rights and cost.</li><li>Coordinate course structure, platform setup, testing, launch and learner access.</li><li>Monitor enrolment, completion, pass rates, learner feedback and training effectiveness.</li><li>Prepare recommendations regarding course providers, costs, pricing and commercial models for Management approval.</li><li>Coordinate with Marketing, Technical Support, Design and external providers when launching training programmes.</li><li>Prepare weekly and monthly reports covering client health, incidents, retention, onboarding and training activity.</li></ul><p>The role is intended to coordinate client onboarding, account health, service recovery, replacements and retention while also supporting the training catalogue and provider network.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Three to five years of experience in client success, operations, service delivery, account management, BPO, outsourcing, staffing, SaaS implementation or a similar service environment.</li><li>Proven experience supporting B2B clients after the sale.</li><li>Experience coordinating client onboarding, service reviews and operational follow-up.</li><li>Strong client communication and relationship-management skills.</li><li>Ability to manage complaints, incidents and service-recovery situations calmly and professionally.</li><li>Strong organizational, documentation and follow-up skills.</li><li>Ability to create and maintain practical SOPs, checklists, workflows and reports.</li><li>Experience using CRM, ticketing, project-management, attendance or workforce-management systems.</li><li>Understanding of client satisfaction, account health, retention and churn.</li><li>Ability to analyze operational information and identify recurring issues.</li><li>Experience coordinating training programmes, training providers, online courses or LMS platforms is strongly preferred.</li><li>Ability to evaluate training quality, relevance and commercial suitability.</li><li>Experience comparing supplier proposals and negotiating costs is an advantage.</li><li>Strong Arabic and English business communication.</li><li>Experience dealing with UAE or GCC clients is strongly preferred.</li><li>Ability to coordinate effectively across Jordan, Egypt and UAE teams.</li><li>Good commercial judgment and the ability to balance client satisfaction with operational feasibility.</li><li>Comfortable working in a fast-moving pre-launch environment.</li><li>Available to work full-time from the VirtuStaff office in Jordan.</li></ul><p><br></p><p>The original requirements emphasize client onboarding, retention, escalations, GCC communication, operational systems and training-provider coordination.</p><p><br></p><p><b>Preferred Background</b></p><p>Candidates with experience in one or more of the following areas will be preferred:</p><ul><li>SaaS or technology platforms.</li><li>Outsourcing or BPO.</li><li>Recruitment or staffing operations.</li><li>Customer success or account management.</li><li>Workforce management.</li><li>Learning and development.</li><li>LMS or online-training operations.</li><li>Client onboarding and implementation.</li><li>Quality assurance or service delivery.</li></ul><p><br></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b style="font-size: 11px;">About the Role</b></p> <p>Our Restaurant &amp; Bar Manager (Resto-Bar Manager) is responsible for the overall management, profitability, guest satisfaction, and operational excellence of the restaurant and bar. This role oversees daily operations, leads and develops the service and bar teams, ensures compliance with health and safety regulations, drives revenue growth, and delivers an exceptional dining and beverage experience aligned with the brand standards.</p> <p> </p> <p> <b>What you will do:</b> </p> <p> <b>Beverage Service Management</b> </p> <ul> <li>Lead and oversee all bar operations, ensuring the delivery of exceptional beverage experiences and service standards.</li> <li>Lead the design, implementation, and continuous enhancement of beverage manuals, Seasonal beverage menus, cocktail menus, wine selections, and promotional strategies to optimize operational consistency, guest engagement, and profitability.</li> <li>Train, coach, and develop bartenders and bar service team members on product knowledge, mixology techniques, sales skills, and guest engagement.</li> <li>Ensure the highest standards of beverage preparation, presentation, service delivery, consistency, and quality across all shifts in accordance with brand standards and operational requirements.</li> <li>Optimize fast moving items availability, inventory and cost efficiency.</li> <li>Drive beverage revenue and profitability by analyzing sales performance, identifying growth opportunities, and implementing strategic upselling, menu engineering, pricing, and promotional initiatives that enhance both guest experience and commercial results.</li> <li>Maintain exceptional standards of bar presentation, cleanliness, organization, and equipment maintenance to support operational excellence and an outstanding guest experience.</li> <li>Safeguard beverage assets and ensure accurate inventory reconciliation, stock accountability, and financial controls.</li> <li>Oversee and enforce compliance with responsible alcohol service standards, health and safety regulations, and licensing requirements, ensuring operational integrity, regulatory compliance, and a safe environment for guests and team members.</li> </ul> <p> </p> <p> <b>Food Service Management</b> </p> <ul> <li>Oversee the daily operations of the restaurant, ensuring efficient service delivery and exceptional guest experiences and consistently high service standards.</li> <li>Ensure compliance with established food service standards, operational procedures, and brand requirements.</li> <li>Collaborate with the culinary team to maintain food quality, consistency, presentation, and menu execution.</li> <li>Ensure effective coordination between kitchen and service teams to support seamless operations</li> <li>Handle guest feedback, complaints, and service recovery professionally to ensure complete guest satisfaction.</li> <li>Collaborate closely with the Executive Chef and Food &amp; Beverage leadership to develop complementary food and beverage pairings and enhance the overall dining experience.</li> <li>Monitor restaurant operations to ensure service efficiency, product quality, cleanliness, and compliance with Four Seasons standards.</li> <li>Observe the condition of restaurant facilities and equipment, recommending improvements when needed to maintain a luxury environment.</li> <li>Monitor dining room performance, reservation management, table turnover, and guest flow to optimize revenue opportunities.</li> <li>Analyze food sales performance and recommend improvements to menu offerings, pricing strategies, and service delivery.</li> <li>Manage food cost controls through effective inventory management, waste reduction initiatives, and portion control measures.</li> <li>Support the planning and execution of promotions, special events, and seasonal food-related initiatives.</li> <li>Maintain the highest standards of food safety, hygiene, sanitation, and regulatory compliance.</li> <li>Select, train, coach, motivate, evaluate, and develop team members to achieve exceptional performance and uphold Four Seasons service standards.</li> <li>Control labor costs and operating expenses through effective scheduling, budgeting, purchasing decisions, inventory management, and cash controls.</li> <li>Conduct daily briefings and regular departmental meetings to communicate operational updates, promote engagement, and support continuous learning.</li> <li>Attend operational meetings to ensure effective communication and collaboration with other hotel departments.</li> <li>Foster a positive, collaborative, and high-performing team culture built on coaching, accountability, and continuous development.</li> <li>Adhere to company policies, grooming standards, and performance expectations.</li> <li>Ensure compliance with Four Seasons Category One and Two Work Rules and Standards of Conduct (EmPact).</li> </ul> <p> </p> <p> <b>What you bring:</b> </p> <ul> <li>High School Diploma or equivalent; a degree or diploma in Hospitality Management or a related field is preferred.</li> <li>Minimum 5 7 years of experience in restaurant, bar, or hospitality operations.</li> <li>At least 2 3 years in a leadership role within luxury hospitality or a high-volume restaurant or bar environment.</li> <li>Strong knowledge of food and beverage operations, including mixology and wine service.</li> <li>Proficiency in POS systems, inventory management, and financial reporting.</li> <li>A results-oriented and highly organized professional with strong decision-making abilities, capable of performing effectively under pressure while demonstrating adaptability, resilience, and a consistently professional appearance and demeanour.</li> <li>Brings strong guest experience management and service excellence through effective problem solving, relationship building, and exceptional communication skills that foster exceptional guest experience.</li> <li>Leverages strong expertise in food and beverage operations, quality assurance, health and safety compliance, and event management to ensure efficient operations and exceptional guest experiences.</li> <li>Exhibit strong financial acumen, revenue management, cost control, commercial awareness, and strategic thinking to drive profitability, optimize business performance, and support sustainable growth.</li> <li>Provides effective team leadership by fostering employee engagement, delivering coaching and development, managing performance, and resolving conflicts to build a motivated, high-performing workforce.</li> <li>Driven by a passion for crafting exceptional beverage experiences and creating memorable moments that exceed guest expectations.</li></ul><ul> </ul> <p> </p> <p> </p> <p> </p> <p> </p></div></section>

<p>Manage daily community engagement across social media platforms, including comments, DMs, reviews, and public inquiries.<br>Respond professionally in Arabic and English while maintaining the brand s tone of voice and agreed response-time SLAs.<br>Monitor conversations, identify customer concerns and recurring issues, and escalate sensitive or high-risk cases appropriately.<br>Coordinate with internal teams to verify information and follow up on customer inquiries through resolution.<br>Support social media publishing by scheduling approved content and conducting quality checks on captions, links, hashtags, mentions, and assets.<br>Maintain accurate channel information and support overall social media channel hygiene.<br>Prepare daily reports and handovers and support regular reporting on engagement, response times, complaints, sentiment, and key trends.<br>Follow brand guidelines, escalation procedures, confidentiality requirements, and applicable regulatory guidelines.<br>Work effectively within rotating shifts, including evenings, weekends, and public holidays.</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><p>Bachelor s degree in Marketing, Communications, Media, Business, or a related field.<br>Fresh graduate or up to 1 year of relevant experience in community management, social media, digital communications, or customer service.<br>Excellent written and verbal Arabic and English.<br>Strong understanding of major social media platforms and digital culture.<br>Excellent communication, judgment, attention to detail, and organizational skills.<br>Ability to handle customer complaints and sensitive conversations calmly and professionally.<br>Proactive, reliable, and willing to learn and follow established processes and guidelines.<br>Previous agency, startup, customer service, or social media experience is an advantage.<br><strong>Required Skills</strong><br>Social Media Platforms</p>

<p><b>POSITION SUMMARY&nbsp;</b></p><p><br></p><p>Responsible for greeting the guest upon their arrival, assisting with the unloading of their items in a safe manner. Deliver Laundry and Clothing to guestrooms. Position requires excellent guest service skills and availability to work a flexible schedule. Respond promptly to requests from guests, Front Desk, or At Your Service requests. Monitor the cleanliness and appearance of laundry/dry cleaning. Complete all valet tickets properly to provide proper handling. Coordinate all repairs to appropriate persons and pick-up for delivery when completed. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; grasp, turn, and manipulate objects; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: high school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p>

<p><h4>Description</h4> <p>At Optimiza, we are looking for a dedicated Service Delivery Manager to lead and manage our service delivery teams, ensuring the highest quality of service is consistently provided to our clients. The ideal candidate will act as the key liaison between clients and internal teams, driving service excellence and fostering long-term relationships. This role requires a proactive approach to problem-solving, excellent leadership skills, and a thorough understanding of service delivery processes.</p> <h4>Responsibilities:</h4> <ul> <li>Oversee and manage the end-to-end service delivery lifecycle, ensuring adherence to SLAs and client expectations.</li> <li>Build strong client relationships to ensure satisfaction and retention.</li> <li>Coordinate with cross-functional teams to deliver seamless services that meet business needs.</li> <li>Identify areas for process improvement and implement best practices to enhance service quality.</li> <li>Monitor service performance metrics and provide regular reports to stakeholders.</li> <li>Lead, mentor, and develop service delivery teams to achieve operational excellence.</li> <li>Manage budgets and resource allocation related to service delivery.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Business, IT, or a related field.</li> <li>Minimum 7 years of experience in service delivery management or related roles, preferably in IT or technology industries.</li> <li>Strong understanding of IT service management frameworks such as ITIL.</li> <li>Proven leadership and team management skills.</li> <li>Excellent communication and client relationship management abilities.</li> <li>Experience with process improvement methodologies and tools.</li> <li>Ability to manage budgets and optimize resource allocation.</li> <li>Relevant certifications like ITIL Foundation or higher are a plus.</li> </ul> <h4>Benefits</h4> <p>Class A health insurance</p></p><p></p>

<p><h4>Description</h4> <p>At Optimiza, we are looking for a dedicated Service Delivery Manager to lead and manage our service delivery teams, ensuring the highest quality of service is consistently provided to our clients. The ideal candidate will act as the key liaison between clients and internal teams, driving service excellence and fostering long-term relationships. This role requires a proactive approach to problem-solving, excellent leadership skills, and a thorough understanding of service delivery processes.</p> <h4>Responsibilities:</h4> <ul> <li>Oversee and manage the end-to-end service delivery lifecycle, ensuring adherence to SLAs and client expectations.</li> <li>Build strong client relationships to ensure satisfaction and retention.</li> <li>Coordinate with cross-functional teams to deliver seamless services that meet business needs.</li> <li>Identify areas for process improvement and implement best practices to enhance service quality.</li> <li>Monitor service performance metrics and provide regular reports to stakeholders.</li> <li>Lead, mentor, and develop service delivery teams to achieve operational excellence.</li> <li>Manage budgets and resource allocation related to service delivery.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Business, IT, or a related field.</li> <li>Minimum 7 years of experience in service delivery management or related roles, preferably in IT or technology industries.</li> <li>Strong understanding of IT service management frameworks such as ITIL.</li> <li>Proven leadership and team management skills.</li> <li>Excellent communication and client relationship management abilities.</li> <li>Experience with process improvement methodologies and tools.</li> <li>Ability to manage budgets and optimize resource allocation.</li> <li>Relevant certifications like ITIL Foundation or higher are a plus.</li> </ul> <h4>Benefits</h4> <p>Class A health insurance</p></p><p></p>

<p><h4>Description</h4> <p>At Optimiza, we are looking for an experienced project manager to drive successful delivery of our projects and support business growth. You will be responsible for planning, managing, and coordinating projects related to digital transformation within the public sector across various teams to ensure seamless execution aligned with company objectives. The role requires effective communication, strong organizational skills, and a proactive approach to overcome challenges and optimize project outcomes.</p> <h4>Responsibilities:</h4> <ul> <li>Lead project planning sessions and coordinate team efforts to deliver on project goals.</li> <li>Define clear project scopes, schedules, and budgets, and track progress to achieve milestones.</li> <li>Manage communication between clients, vendors, and internal teams to maintain alignment and transparency.</li> <li>Identify risks and implement mitigation strategies to minimize project impact.</li> <li>Utilize project management tools to monitor and report on the status of projects.</li> <li>Ensure quality assurance and deliverable standards are met or exceeded.</li> <li>Support the continuous improvement of processes and documentation.</li> <li>Mentor and guide junior team members as needed.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Business, Management, Information Technology, or related field.</li> <li>4 to 5 years of proven experience managing projects in a fast-paced environment.</li> <li>Strong knowledge of project management methodologies such as Agile, Scrum, and Waterfall.</li> <li>Proficiency with project management software and tools.</li> <li>Exceptional leadership, communication, and stakeholder management skills.</li> <li>Ability to identify risks early and implement effective solutions.</li> <li>Detail-oriented with strong problem-solving abilities.</li> <li>Project Management Professional (PMP) certification is highly desirable.</li> </ul> <h4>Benefits</h4> <p>Class A medical insurance</p></p><p></p>

<p><h4>Description</h4> <p>At Optimiza, we are looking for an experienced project manager to drive successful delivery of our projects and support business growth. You will be responsible for planning, managing, and coordinating projects related to digital transformation within the public sector across various teams to ensure seamless execution aligned with company objectives. The role requires effective communication, strong organizational skills, and a proactive approach to overcome challenges and optimize project outcomes.</p> <h4>Responsibilities:</h4> <ul> <li>Lead project planning sessions and coordinate team efforts to deliver on project goals.</li> <li>Define clear project scopes, schedules, and budgets, and track progress to achieve milestones.</li> <li>Manage communication between clients, vendors, and internal teams to maintain alignment and transparency.</li> <li>Identify risks and implement mitigation strategies to minimize project impact.</li> <li>Utilize project management tools to monitor and report on the status of projects.</li> <li>Ensure quality assurance and deliverable standards are met or exceeded.</li> <li>Support the continuous improvement of processes and documentation.</li> <li>Mentor and guide junior team members as needed.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Business, Management, Information Technology, or related field.</li> <li>4 to 5 years of proven experience managing projects in a fast-paced environment.</li> <li>Strong knowledge of project management methodologies such as Agile, Scrum, and Waterfall.</li> <li>Proficiency with project management software and tools.</li> <li>Exceptional leadership, communication, and stakeholder management skills.</li> <li>Ability to identify risks early and implement effective solutions.</li> <li>Detail-oriented with strong problem-solving abilities.</li> <li>Project Management Professional (PMP) certification is highly desirable.</li> </ul> <h4>Benefits</h4> <p>Class A medical insurance</p></p><p></p>

<p><h4>Description</h4> <p>LAWAZEM is seeking a proactive and experienced customer service team leader to join our team. In this leadership role, you will be responsible for overseeing the daily operations of the customer service team, ensuring consistently high-quality service delivery and fostering a positive work environment. You will mentor and guide team members, manage performance, and collaborate with other departments to enhance customer satisfaction and operational efficiency.</p> <h4>Responsibilities:</h4> <ul> <li>Lead, supervise, and motivate the customer service team to achieve service goals and deliver excellent customer experiences.</li> <li>Manage team performance through coaching, feedback, and development plans.</li> <li>Monitor customer interactions, resolve escalated issues, and ensure timely resolution of customer complaints.</li> <li>Coordinate with other departments such as sales, logistics, and product teams to address customer needs effectively.</li> <li>Develop and implement customer service policies and procedures to optimize efficiency and service quality.</li> <li>Analyze customer service metrics, prepare reports, and identify trends to recommend improvements.</li> <li>Train new team members and support continuous learning initiatives.</li> <li>Promote a customer-centric culture and ensure compliance with company standards and values.</li> </ul> <h4>Requirements</h4> <ul> <li>Proven experience in a customer service leadership or supervisory role.</li> <li>Strong leadership and team management skills.</li> <li>Excellent communication and interpersonal abilities.</li> <li>Ability to handle escalated customer issues with professionalism and empathy.</li> <li>Proficiency in CRM systems and Microsoft Office applications.</li> <li>Analytical mindset with the ability to interpret customer service data and metrics.</li> <li>Strong organizational and problem-solving skills.</li> <li>Ability to work collaboratively across departments and lead a remote or onsite team.</li> <li>Fluency in Arabic and English.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>LAWAZEM is seeking a proactive and experienced customer service team leader to join our team. In this leadership role, you will be responsible for overseeing the daily operations of the customer service team, ensuring consistently high-quality service delivery and fostering a positive work environment. You will mentor and guide team members, manage performance, and collaborate with other departments to enhance customer satisfaction and operational efficiency.</p> <h4>Responsibilities:</h4> <ul> <li>Lead, supervise, and motivate the customer service team to achieve service goals and deliver excellent customer experiences.</li> <li>Manage team performance through coaching, feedback, and development plans.</li> <li>Monitor customer interactions, resolve escalated issues, and ensure timely resolution of customer complaints.</li> <li>Coordinate with other departments such as sales, logistics, and product teams to address customer needs effectively.</li> <li>Develop and implement customer service policies and procedures to optimize efficiency and service quality.</li> <li>Analyze customer service metrics, prepare reports, and identify trends to recommend improvements.</li> <li>Train new team members and support continuous learning initiatives.</li> <li>Promote a customer-centric culture and ensure compliance with company standards and values.</li> </ul> <h4>Requirements</h4> <ul> <li>Proven experience in a customer service leadership or supervisory role.</li> <li>Strong leadership and team management skills.</li> <li>Excellent communication and interpersonal abilities.</li> <li>Ability to handle escalated customer issues with professionalism and empathy.</li> <li>Proficiency in CRM systems and Microsoft Office applications.</li> <li>Analytical mindset with the ability to interpret customer service data and metrics.</li> <li>Strong organizational and problem-solving skills.</li> <li>Ability to work collaboratively across departments and lead a remote or onsite team.</li> <li>Fluency in Arabic and English.</li> </ul></p><p></p>

<p><h4>About the role:</h4> <p>We are seeking a seasoned Business Development Manager based in Paris to spearhead our growth in the French market. The ideal candidate will leverage 8–10 years of B2B sales experience, fluency in French, and strong client relationship management skills to identify new opportunities, drive revenue, and build lasting partnerships across France.</p> <h4>Responsibilities:</h4> <ul> <li>Develop and execute a comprehensive business development strategy to achieve sales targets in France</li> <li>Identify and qualify new leads through market research, networking, and referrals</li> <li>Build and maintain strong relationships with key clients, partners, and stakeholders</li> <li>Prepare and deliver compelling proposals, presentations, and product demonstrations</li> <li>Collaborate with marketing, product, and operations teams to ensure seamless client onboarding and service delivery</li> <li>Monitor market trends, competitor activities, and customer feedback to inform strategic decisions</li> <li>Report on sales performance, pipeline status, and forecast to senior management</li> </ul> <h4>Required qualifications:</h4> <ul> <li>8–10 years of proven B2B sales or business development experience</li> <li>Native or fluent proficiency in French and strong English communication skills</li> <li>Demonstrated expertise in client relationship management and negotiation</li> <li>Proven track record of meeting or exceeding sales targets in the French market</li> <li>Strong presentation, interpersonal, and networking abilities</li> <li>Experience with CRM tools and sales pipeline management</li> </ul> <h4>Preferred qualifications:</h4> <ul> <li>Experience selling professional services or complex solutions</li> <li>Established network within key industries in France</li> <li>MBA or equivalent advanced degree</li> <li>Familiarity with regulatory and cultural nuances of the French business environment</li> <li>Multilingual skills beyond French and English</li> <li>Experience in international or cross-border sales initiatives</li> </ul> <h4>Position details</h4> <p><strong>Location:</strong> Paris, France<br> <strong>Industry:</strong> Consulting / Professional Services<br> <strong>Experience required:</strong> 8+ years</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Purchasing Coordinator is responsible for supporting the procurement process by sourcing goods and services, preparing purchase orders, coordinating with suppliers, monitoring deliveries, and ensuring that all purchasing activities comply with hotel policies and budget requirements. Reporting to the Materials Manager, responsibilities and essential job functions include but are not limited to the following: Receive and process purchase requests from departments. Obtain quotations from approved suppliers and compare prices, quality, and delivery terms. Prepare and issue purchase orders in accordance with hotel policies. Coordinate with suppliers to ensure timely delivery of goods and services. Follow up on pending orders and resolve delivery discrepancies. Maintain accurate purchasing records, contracts, and supplier databases. Verify invoices against purchase orders and delivery notes before payment processing. Monitor inventory levels and coordinate replenishment requirements. Assist in negotiating pricing, terms, and agreements with suppliers. Ensure compliance with procurement procedures and internal controls. Support periodic stock counts and inventory audits. Prepare purchasing reports and analyze spending trends. Build and maintain positive relationships with suppliers and internal stakeholders. Follow departmental policies and procedures. Follow all safety and sanitation policies. Other duties as assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Hospitality Management, or a related field. 1 3 years of experience in Finance, Purchasing, Accounts Payable, Cost Control, or related functions. Experience in the hospitality industry is an advantage. Proficiency in Microsoft Office applications, particularly Excel. Strong organizational and time-management skills. Excellent communication and negotiation skills. Ability to work under pressure and meet deadlines. Good analytical and problem-solving abilities.</p><p></p></section>