وظائف مسئول حركة سيارات

<p><h4>Job description</h4> <p>Diesel truck technician performs all types of repairs and diagnostics. This includes daily hands-on support and training.</p> <p>3 to 5 years minimum full-time experience. Ford training a plus.</p> <p>Paid online training and classroom, lifting up to 70 lbs, must have own tools.</p> <p>New vehicle inspections including factory warranty repairs and computer diagnostics and programming.</p> <p>Earn top wages, match your vacation, and enjoy the security of a premium benefits package.</p> <p>We offer medical insurance, 401K, paid uniforms.</p> <p>Lots of fleet work. Family owned since 1955.</p></p><p></p>

<p><h4>Job description</h4> <p>Diesel truck technician performs all types of repairs and diagnostics. This includes daily hands-on support and training.</p> <p>3 to 5 years minimum full-time experience. Ford training a plus.</p> <p>Paid online training and classroom, lifting up to 70 lbs, must have own tools.</p> <p>New vehicle inspections including factory warranty repairs and computer diagnostics and programming.</p> <p>Earn top wages, match your vacation, and enjoy the security of a premium benefits package.</p> <p>We offer medical insurance, 401K, paid uniforms.</p> <p>Lots of fleet work. Family owned since 1955.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p>As part of the global development system, UNDP Jordan focuses on supporting national efforts toward inclusive growth, resilience, and sustainable development, in line with the Sustainable Development Goals (SDGs) and national development priorities.</p><br> <p>The UNDP Country Office implements a wide range of programmes and projects addressing governance, social cohesion, economic development, climate action, and institutional capacity building. The Operations Unit plays a critical role in ensuring the efficient delivery of administrative, financial, procurement, and logistical services to support programme implementation.</p><br> <p>Within this framework, the General Services function ensures effective management of common premises, administrative services, government liaison functions, and transportation services to support the smooth functioning of the Country Office.</p><br> <p><strong>Duties and Responsibilities</strong></p><br> <p><strong>Scope of Work&nbsp;</strong></p><br> <p>Under the direct supervision of the&nbsp;Administrative Analyst<strong> (NOA)</strong>, the&nbsp;general services Clerk supports the delivery of efficient and compliant administrative services within the UNDP Country Office. The incumbent ensures the smooth implementation of administrative processes and provides support across common premises management, registry services, government liaison functions, and fleet coordination in accordance with UNDP rules and procedures.</p><br> <p>The incumbent performs the following functions:</p><br> <p><strong>1. Support the Management of Common Premises and Facilities</strong></p><br> <ul> <li>Assist in the day-to-day administration of office premises and common facilities.</li> <li>Coordinate routine maintenance activities, minor repairs, and facility services.</li> <li>Assist in following up on service delivery related to cleaning, maintenance, and facility services.</li> <li>Maintain records related to premises management, maintenance requests, and service provision.</li> <li>Support compliance with corporate standards related to occupational safety, security, and office environment management.</li> </ul> <p><strong>2. Provide Registry and Mail Management Services</strong></p><br> <ul> <li>Manage incoming and outgoing mail and ensure timely distribution of official correspondence.</li> <li>Maintain registry records and ensure proper documentation and filing in line with UNDP records management procedures.</li> <li>Track and archive official documents and correspondence in both physical and electronic systems.</li> <li>Ensure confidentiality and proper handling of official records and documentation.</li> </ul> <p><strong>3. Support Government Liaison and Administrative Transactions</strong></p><br> <ul> <li>Facilitate administrative processes with government entities for international personnel, including residency permits, visas, and related documentation.</li> <li>Coordinate customs clearance procedures for official shipments, equipment, and supplies.</li> <li>Maintain updated records and tracking systems for residency permits and customs documentation.</li> <li>Support communication with relevant government authorities under the guidance of the supervision.</li> </ul> <p><strong>4. Support Fleet and Transportation Coordination</strong></p><br> <ul> <li>Coordinate daily transportation requests and scheduling of drivers.</li> <li>Maintain records related to vehicle usage, maintenance schedules, insurance, and documentation.</li> <li>Assist in administrative monitoring vehicle condition and ensuring compliance with UNDP fleet management procedures.</li> <li>Support the implementation of safe and efficient transportation services for office operations.</li> </ul> <p><strong>5. Support Administrative Coordination, Service Delivery and knowledge sharing&nbsp;</strong></p><br> <ul> <li>Maintain administrative records, logs, and tracking tools related to services provided by the General Services Unit.</li> <li>Maintain records and tracking tools related to services provided by the General Services Unit.</li> <li>Perform other administrative and operational tasks as assigned by the supervisor.</li> <li>Synthesize lessons learned and best practices in procurement. · Make sound contributions to knowledge networks and communities of practice.</li> </ul> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of&nbsp; the Office and the Organization.</p><br> <p><strong>Institutional Arrangement</strong></p><br> <p>The General Services Clerk will work under the <strong>direct supervision of the Administrative Analyst (NOA)</strong> within the Operations Unit and will coordinate closely with programme teams, operations personnel, and relevant government counterparts to ensure the efficient delivery of administrative services.</p><br> <p><strong>Competencies</strong></p><br> <p><strong>.&nbsp; Core Competencies:</strong></p><br> <i><strong>Core</strong></i> <br> <strong>Achieve Results:</strong> LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline <br> <strong>Think Innovatively:</strong> LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements&nbsp; <br> <strong>Learn Continuously:</strong> LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback <br> <strong>Adapt with Agility:</strong> LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible&nbsp; <br> <strong>Act with Determination:&nbsp;</strong> LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident <br> <strong>Engage and Partner:</strong> LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships <br> <strong>Enable Diversity and Inclusion:</strong> LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination&nbsp; <br> <p><strong>Cross-Functional &amp; Technical competencies</strong></p><br> <strong>Thematic Area</strong> <strong>Name</strong> <strong>Definition</strong> <br> Business Development <u>Knowledge Generation</u> Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need. Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.&nbsp; <br> Business Management Communication&nbsp; Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels. <br> &nbsp;Administration &amp; Operations &nbsp;Vehicle management Knowledge of policy &amp; procedures on fleet management&nbsp; <br> Business Management Customer Satisfaction/Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns.&nbsp; <br> Administration &amp; Operations <p><u>Registry &amp; correspondence&nbsp;</u></p><br> <p><u>Management</u></p><br> Ability to collect, register, maintain and deliver mail and UNDP pouch; ability to manage archives <br> <p>Administration &amp; Operations&nbsp;</p><br> <u>Documents and records management</u> Overall document (hard or electronic) management; registry and retention policy including storing and archiving <br> <p>Administration &amp; Operations&nbsp;</p><br> <p><u>Events management (including&nbsp;</u></p><br> <p><u>retreats, trainings and meetings)</u></p><br> <p>Ability to manage events, including venue&nbsp;</p><br> <p>identification, accommodation, logistics, catering, transportation, and cash disbursements, etc.</p><br> <br> <p><strong>Required Skills and Experience</strong></p><br> <strong>Min. Education requirements</strong> <p>Secondary Education is required. Or A university degree in Business Administration, Social Science,</p><br> <p>Management or any other related field&nbsp;or equivalent will be&nbsp;</p><br> <p>given due consideration, but it is not a requirement</p><br> <br> <strong>Min. years of relevant work experience&nbsp;</strong> <p>Minimum of 4 years (with secondary education) or 1 year (with bachelor’s degree) of experience in programme support and operational-related tasks is required.</p><br> <br> <strong>Required&nbsp; &nbsp;skills&nbsp;</strong> <ul> <li> <p>Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet software.</p><br> </li> </ul> <br> <strong>Desired skills in addition to the competencies covered in the Competencies section</strong> <ul> <li>Experience within UN agencies is desirable.</li> <li>Demonstrated capacity to communicate fluently with different stakeholders (Government authorities, Development Partners, civil society, etc.).</li> <li>Experience in supporting fleet management</li> <li>Experience in general administration and logistics&nbsp;</li> </ul> <br> <strong>Required Language(s)&nbsp;</strong> <p>Fluency English and Arabic is required.&nbsp;</p><br> <br> <strong>Professional Certificates</strong> <i>NA</i> <br> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br><br> </div>

<p ><strong >Position:</strong> Case Worker&nbsp;</p> <p ><strong >Job site:</strong> Amman</p> <p ><strong >Reports to:</strong> (Hierarchical and Technical) Protection Team Leader.</p> <p ><strong >Status:</strong> Fulltime.</p> <p ><strong >About INTERSOS:</strong></p> <p >INTERSOS is an Italian humanitarian organization that works all over the world bringing assistance to people in danger, including victims of natural disasters and armed conflicts. We intervene to effectively meet the needs of people in crisis, with particular attention to vulnerable groups, women and children. We provide primary assistance in terms of food, shelter, medical assistance and basic goods, while also ensuring that basic needs, education, safe water and health needs are met during the recovery phase.</p> <p >Since 2012, INTERSOS has had operations in the Middle East to contribute towards ensuring emergency relief and social protection assistance for Syrian refugees fleeing their home in search of safety, with special focus on most vulnerable groups (children, women, elderly and persons with special needs).</p> <p >In Jordan, INTERSOS has focused its humanitarian response on supporting Syrian families displaced across urban and rural areas, as well as vulnerable host communities, witha programme that concentrates on protection</p> <p ><strong >Purpose/objective of the position:</strong></p> <p >Under the supervision of the Case Workers Team Leader and with technical support from the Protection Coordinator, Case Worker will be responsible to identify and assess cases in need of individual support. The Case Worker will act according to the guiding principles of GBV and Child Protection case management and will ensure a non-discriminatory approach, act according to the best interests of the child, ensure accountability, respect professional boundaries, and avoid conflicts of interest.</p> <p ><strong >Generic Duties:</strong></p> <ul > <li >Conduct intake interviews with individuals identified by the team during outreach work or referred by other agencies, and open a case if vulnerability criteria are met;&nbsp;</li> <li >Perform service mapping assessments;&nbsp;</li> <li >Conduct initial (rapid) assessments for individual cases and prioritize them according to risk level, including psychosocial assessments of vulnerable cases that take into account environmental, emotional, behavioral, and social factors as well as resources and strengths that impact the individual well- being;</li> <li >Conduct home visits to assess beneficiaries’ living conditions when necessary;</li> <li >Develop a tailored case plan with the client, based on needs identified during the assessment;</li> <li >Refer beneficiaries to appropriate services and when necessary, accompany them to different service providers;</li> <li >Provide continuous basic emotional support and counselling through regular follow-up meetings, establishing a relationship built on trust respecting confidentiality protocols;</li> <li >Document cases on the internal case management platform and ensure that any progress on action plan and any significant change in client’s psychosocial well-being and overall situation is timely and duly recorded;</li> <li >Ensure proper and safe filing and archiving of case management files to maintain data confidentiality’;</li> <li >Discharge cases when objectives in the case plan are met and no further needs are identified;</li> <li >Join in the awareness raising activities in coordination with social workers, when it is necessary to identify and respond to cases immediately;</li> <li >Carry out all tasks in line with the existing SoPs, and respecting key protection principles, including but not limited to: do no harm, non-discrimination, confidentiality, accountability and need-to-know principles;</li> <li >Participate in internal case management meetings and bring to immediate attention any case of special/emergency needs to the Case Worker Team Leader;</li> <li >Ensure good relationships and coordination with the main service providers in the area of intervention to improve identification of persons with specific needs for prompt referral, follow up and information sharing;</li> <li >Manage the hotline according to the internal procedures and under the supervision of the Case Workers Team Leader;</li> <li >Ensure the provision of emergency cash assistance for the most vulnerable clients, according to the needs of the clients, the agreed criteria and the internal procedures and under the supervision of the Case Workers Team Leader;</li> <li >Identify and report gaps in the availability and quality of services provision for clients in the target areas;</li> <li >Accomplish any other assignments given by supervisors or Protection Specialist/Protection Coordinator.</li> </ul> <p ><strong >Other Responsibilities:</strong></p> <ul > <li >Uphold the INTERSOS Code of Conduct and policies;</li> <li >Ensure the respect of the core humanitarian principles: neutrality, impartiality, independence, and humanity and the respect of the “do no harm” principle of humanitarian action.</li> <li >Strictly follow the internal procedures, policies (PSEA, CPP etc.) and guidelines and Standard Operating Procedures (SOPs).</li> <li >The staff is allowed to drive INTERSOS vehicles for working-related purposes following the standard operating procedures (sops) for the use of INTERSOS vehicles and movement planning (fleet management) and after having obtained the clearance to drive</li> </ul> <p ><strong >Minimum requirements</strong></p> <ul > <li >University degree in Social Services, Community Development, Psychology or Social Work degree and/or equivalent practical field experience, preferably with a humanitarian organization;&nbsp;</li> <li >Ideally at least 1 years of experience in protection related sectors, including at least 1 year of experience in emergency projects;&nbsp;</li> <li >Previous Experience with NGOs will be an asset;</li> <li >Extensive field experience and an in–depth knowledge of refugees’ context;</li> </ul> <p ><strong >Other requirements:</strong></p> <ul > <li >Native Arabic -Good written and spoken English</li> <li >Strong team spirit, comfortable in a multi-cultural environment</li> <li >Excellent analytical skills, observation and analysis capacity, and reporting skills.</li> <li >Very strong interpersonal skills: strong communication and diplomatic skills</li> <li >Practical and problem-solver</li> <li >Ability to deal with heavy work pressure</li> <li >Excellent time management skills and resourcefulness with attention to details.</li> </ul> <p >The HR Department will begin reviewing applications before or after the closing date of the announcement once a sufficient number of applicants has been received. Therefore, we kindly encourage you to apply as soon as possible.<br > &nbsp;</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p><strong>ROLE PURPOSE</strong></p><p>The role reports directly to the Country Director and is a standing member of the Country Management Team (CMT). The Head of Operations and Finance provides strategic leadership and governance across Finance, Grants Management, Operations, Logistics, Security and Counter Fraud, ensuring that Plan Jordan's support functions operate efficiently, in full compliance with organisational policies and donor requirements, and in direct service of programme delivery. The post holder is expected to demonstrate a high degree of strategic acumen, forward thinking and analytical rigour in the execution of this role. S/he will anticipate financial and operational risks, provide evidence-based advisory support to the Country Director and CMT on the financial and operational implications of both strategic and operational plans, and ensure that all resource deployment decisions are grounded in value for money and long-term organisational sustainability.</p><p><strong>Dimensions of the Role</strong></p><p>As part of the Country Management Team, the role is responsible for leading the Operations and Finance teams and ensuring full financial governance of Plan Jordan, including grant budgeting, SAP oversight, donor reporting, audit management, cash flow oversight, and authorisation of payments above the designated threshold. The position also provides full operational governance across procurement strategy, logistics, fleet management, administration, security, and ICT strategic oversight. In addition, the role holds overall security oversight for all Plan Jordan offices and field locations and serves as the Counter Fraud focal point for Plan Jordan.</p><p><strong>Accountabilities</strong></p><p><strong>1. Financial Strategy and Risk Management</strong></p><ul><li>Lead the financial strategy of Plan Jordan and advise the CMT on financial and risk management issues.</li><li>Lead the annual budget, quarterly re-forecasting, and cost ratio management.</li><li>Oversee cash management, cash forecasting, and cash requests to the Regional Office/GH.</li><li>Maintain and update the Delegation of Authority (DOA) matrix with Country Director approval at least annually.</li><li>Authorise payments above the Accounting Coordinator's delegation threshold.</li><li>Ensure compliance with the local Operations Manual and global finance policies, including accurate and timely use of SAP, month-end and year-end closing processes, and coordination with the Regional Office on system upgrades and troubleshooting.</li><li>Maintain and regularly update the PIJO risk register in coordination with the Country Director and CMT, ensuring key financial, operational and reputational risks are identified, rated and mitigated.</li></ul><p><strong>2. Grants and Partner Financial Management</strong></p><ul><li>Oversee the full grant budgeting process, ensuring all grant budgets are adequately costed including fair allocation of shared costs.</li><li>Approve donor financial reports and ensure timely, accurate submission.</li><li>Conduct or oversee financial due diligence of partners as part of partner assessment processes, and monitor operational compliance during implementation through periodic spot checks and risk assessments.</li><li>Lead capacity building support and training for (local) partners in all aspects of financial management, administration and operations.</li></ul><p><strong>3. Audit and Compliance</strong></p><ul><li>Lead audit management Finance and Operations combined ensuring all findings are addressed and corrective actions implemented.</li><li>Oversee the review of agreements and contracts and ensure compliance with Plan policies and Jordanian laws.</li><li>Act as Counter Fraud focal point for Plan Jordan; identify, manage and escalate counter fraud cases in line with global procedures.</li><li>Report all losses and incidents timely and consistently to the International Headquarters and Regional Office.</li></ul><p><strong>4. Procurement and Logistics</strong></p><ul><li>Provide overall management to all operations services procurement, logistics, fleet, administration, assets, and ICT to ensure optimum support to the Country Office and Programme Areas, including field office supply runs, distribution support and customs clearance where applicable.</li><li>Engage effectively with the programme and finance teams to ensure timely procurement support for all major grant start-ups.</li><li>Lead continual review of external service providers to improve competitiveness of procurement contracts and quality of goods and services.</li><li>Oversee LTA management and hold contracting authority above threshold.</li><li>Maintain and oversee the supplier prequalification framework and the PIJO vendor database, ensuring accuracy and compliance with organisational standards.</li><li>Oversee fleet management and asset administration across all PIJO locations, including vehicle allocation, maintenance schedules, fuel monitoring, asset tagging, annual verification and disposal in compliance with Plan's global policies.</li><li>Ensure adequate ICT infrastructure, connectivity, data protection and business continuity across all PIJO offices, and that the ICT Officer provides effective day-to-day technical support to all staff.</li><li>Oversee office management across all PIJO locations, including lease agreements, facilities maintenance, utilities and minimum standards for staff safety and operational functionality.</li><li>Oversee the development and implementation of up-to-date in-country operations policies, procedures and guidelines in compliance with Plan's global standards and donor requirements.</li></ul><p><br></p><p><strong>Technical expertise, skills and knowledge</strong></p><p><strong>Essential</strong></p><ul><li>Degree in Accounting, Finance, Business Management or any related field.</li><li>Minimum 7-10 years of progressively responsible experience spanning both Finance and Operations management in the INGO sector.</li><li>Demonstrated experience leading cross-functional teams covering Finance and Operations.</li><li>Knowledge of Jordanian financial and administrative laws.</li><li>Fluency in Arabic and English written and spoken.</li><li>Experience with SAP or equivalent ERP systems.</li></ul><p><strong>Desirable</strong></p><ul><li>Professional recognised accounting qualification (e.g. ACCA, CPA, CIMA) strongly preferred.</li><li>Previous experience managing donor compliance requirements for FCDO, EU/ECHO, or Danida-funded programmes.</li><li>Experience with security risk management or premises/fleet oversight in a humanitarian or development context.</li><li>Familiarity with Plan International's financial and operational systems and policies.</li><li>Experience managing organisational change processes, including restructuring or downsizing.</li><li>Strong negotiation and vendor/supplier management skills.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Technical expertise, skills and knowledge</strong></p><p><strong>Essential</strong></p><ul><li>Degree in Accounting, Finance, Business Management or any related field.</li><li>Minimum 7-10 years of progressively responsible experience spanning both Finance and Operations management in the INGO sector.</li><li>Demonstrated experience leading cross-functional teams covering Finance and Operations.</li><li>Knowledge of Jordanian financial and administrative laws.</li><li>Fluency in Arabic and English written and spoken.</li><li>Experience with SAP or equivalent ERP systems.</li></ul><p><strong>Desirable</strong></p><ul><li>Professional recognised accounting qualification (e.g. ACCA, CPA, CIMA) strongly preferred.</li><li>Previous experience managing donor compliance requirements for FCDO, EU/ECHO, or Danida-funded programmes.</li><li>Experience with security risk management or premises/fleet oversight in a humanitarian or development context.</li><li>Familiarity with Plan International's financial and operational systems and policies.</li><li>Experience managing organisational change processes, including restructuring or downsizing.</li><li>Strong negotiation and vendor/supplier management skills.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Date Posted:</b></p><br><br>2026-07-08&amp;#xa;&amp;#xa;<p><b>Country:</b></p><br><br>Jordan&amp;#xa;&amp;#xa;<p><b>Location:</b></p><br><br>JO-AM-AMMAN-183 ~ 183 Saqra Complex A ~ ARMADA TWR, Armada Tower, Arar Mustafa Wahbi Al Tal St., 1st Floor, Office 204 (External Site)&amp;#xa;&amp;#xa;<p><b>Position Role Type:</b></p><br><br>Unspecified<br><br><p>The Pratt &amp; Whitney Customer Business organization has an exciting opportunity for a Field Service Representative (FSR) located at our Amman, Jordan field service office serving our customer Royal Jordanian and other regional customers. This position provides on-wing support for our customer and requires both technical expertise and the ability to build strong customer relationships. We are searching for a highly motivated and qualified individual to bolster the world class customer support we currently provide.</p><br><br><p>The position reports to the Customer Fleet Director, Middle East. This team interfaces with the customer powerplant engineering team, Customer Technical Service (CTS), and other responsible P&amp;W organizations to ensure customer operations are supported smoothly. This is accomplished by providing the customer with access to the right tools and organizations within Pratt &amp; Whitney for items such as engine troubleshooting, warranty claims, spare parts and repairs, spare engine allocations, MRO shops, and sales. The FSR also is the point of contact for internal departments to understand what is happening with the customer, using P&amp;W tools daily such as Engine Wise Connect, EData+, and MS Dynamics.</p><br><br><br><p><b>Key responsibilities: </b></p><br><br><p><i><u>Technical in nature</u></i></p><br><br><ul><li>Provide the assigned customer(s) with technical and operational program support for various engine groups. This individual will be responsible for coordinating and managing on-wing operational issues, customer concerns, and provide 24-hour comprehensive technical support and customer assistance. A solid working knowledge of aviation gas turbine engines, along with troubleshooting expertise, are the key responsibilities.</li><li>Team player, able to take and give direction to expeditiously solve Customer issues</li><li>Effectively communicate in real time, both clearly and concisely, and in all forms</li><li>Ability to collaborate with other Field Representatives to advance solutions</li><li>Contributes to the business by applying knowledge and skills in multiple functional areas</li><li>The individual is expected to always “go beyond”, as PW customers depend on this level of service to achieve mutual success</li></ul><p><i><u>Customer relationship</u></i></p><br><br><ul><li>Operator’s first contact to address all technical and business concerns. The individual must be able to work with a full spectrum of an airline company’s staff, interfacing frequently with all customer employees, from Executives to Line Technicians. The individual should be comfortable representing Pratt &amp; Whitney at key customer meetings.</li></ul><p><i><u>Ability to work independently</u></i></p><br><br><ul><li>This position requires 24/7 accessibility for the customer and will rely heavily on troubleshooting abilities with minimal supervision. Candidate must also collaborate with the P&amp;W Hartford CFTs, CTS, and P&amp;W colleagues to provide real time information to understand fleet risk. A successful candidate for this role needs to maintain a positive, empathetic, and engaging professional attitude toward customers and colleagues always.</li></ul><br><p><b><u>Experience/Qualifications</u></b></p><br><br><p><i><u>Basic Qualifications:</u></i></p><br><br><ul><li>Demonstrated technical proficiency with jet engine technical data</li><li>Associate’s degree in aviation related field, with aminimum 7 years of experience with commercial / military aircraft engines and directly working with / for airline customers, OR</li><li>Bachelor’s degree in engineering or aviation related field or equivalent, with a minimum of 5 years of experience with maintaining commercial / military aircraft engines and directly working with/for airline customers,&nbsp;OR</li><li>A master’s degree with 3 years of experience with maintaining commercial aircraft engines and directly working with / for airline customers</li><li>Experience in an external facing role</li><li>Demonstrated written and verbal communication skills</li></ul><p><i><u>Preferred Qualifications a plus: </u></i></p><br><br><ul><li>Familiarity with Airbus A320 aircraft manuals and OEM engine manuals</li><li>Familiarity with P&amp;W Geared Turbofan engine</li><li>Previously held part 147 aviation maintenance A&amp;P license or similar aircraft engine mechanic experience</li></ul><br><p>This position is located onsite at a P&amp;W customer location. The candidate must be Jordanian national and not requiring any work authorization. Travel up to 20%. After hours onsite support may be required to support airline maintenance windows. The FSR is typically on call outside of core business hours with the support of P&amp;W help desk, CTS, and the Customer Fleet Director.</p><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><br><p>Click on this link to read the Policy and Terms</p><br><br><br><br><p><span><i>RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. </i> </span></p><br><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Jeeny Jeeny is a mobile application that eases daily commuting and transportation.<br> Founded in 2012, Jeeny is one of the region’s leading ride-hailing platforms operating across the Middle East, delivering reliable, affordable, and innovative mobility solutions.<br> At Jeeny, we foster a collaborative and fast-paced environment where employees are empowered to make an impact and grow professionally.<br> About the Role The Operations Coordinator will be responsible for managing and following up on driver permit issuance and permit free processes.<br> The role includes reviewing driver documents, ensuring all requirements are complete and accurate, submitting applications through the LTRC system, tracking pending or rejected requests, and updating the relevant internal systems and trackers.<br> The coordinator will also communicate with drivers regarding missing documents, payments, and application status, while ensuring that all processes are completed accurately and within the required timelines.<br> This role is essential to supporting the growth of the legal driver fleet and maintaining compliance with LTRC requirements.<br> Key Responsibilities Review driver and vehicle documents and ensure compliance with LTRC requirements.<br> Process permit issuance and permit release applications.<br> Update internal systems and tracking sheets accurately.<br> Follow up on pending, rejected, or incomplete applications.<br> Communicate with drivers regarding documents, payments, and application status.<br> Coordinate with the Operations team and LTRC to resolve issues.<br> Maintain accurate records and regular progress reports.<br> Why Join Jeeny?<br> Be part of one of the leading mobility platforms in the region.<br> Work in a dynamic and collaborative environment.<br> Opportunity to lead impactful finance initiatives and process improvements.<br> Career growth and professional development opportunities.<br> Bachelor’s degree or diploma in Business Administration, Operations, or a related field.<br> Previous experience in operations, administration, data entry, or customer service is preferred.<br> Good knowledge of Microsoft Excel and Google Sheets.<br> Strong attention to detail and accuracy.<br> Good communication and follow-up skills.<br> Ability to manage multiple tasks and work under pressure.<br> Good command of Arabic; basic English is preferred.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><span>About the Job</span></b></p> <p><span>The Crew Scheduling Coordinator is responsible for ensuring the efficient planning, coordination, and execution of crew schedules while maintaining full compliance with company policies, aviation regulations, and operational requirements. The role supports daily flight operations by optimizing crew utilization, managing schedule disruptions, coordinating with internal departments, and ensuring crew qualifications and training requirements are continuously monitored to maintain safe and reliable operations.</span></p> <p><b><span>Main Duties</span></b></p> <ul> <li><span>Ensure crew scheduling activities comply with company policies and aviation regulations. </span></li> <li><span><span><span>&nbsp;</span></span></span><span>Maintain accurate and up-to-date aircraft schedules using the Fleet Watch system.&nbsp;</span></li> <li><span>Update and maintain crew schedules in the AIMS system. </span></li> <li><span>Communicate all crew scheduling changes promptly to relevant departments and outstations. </span></li> <li><span>Ensure adequate flight coverage and balanced crew hour distribution in compliance with regulations.&nbsp;</span></li> <li><span>Manage unplanned crew absences by arranging suitable replacements</span></li> <li><span>Update and adjust crew schedules following operational or commercial schedule changes coordinated by the Operations Control Center (OCC).</span></li> <li><span>Administer and monitor crew vacation schedules while ensuring operational coverage. </span></li> <li><span>Monitor crew qualifications, licenses, medicals, and other expiry dates in coordination with the relevant departments. </span></li> <li><span>Coordinate and monitor crew training schedules to ensure compliance with regulatory and operational requirements.&nbsp;</span></li> <li><span>Prepare and maintain standby crew coverage to support daily operational changes and disruptions. </span></li> <li><span>Review and respond to daily emails and operational communications related to crew scheduling, ensuring timely action and coordination.</span></li> </ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul> <li>Ability to work effectively in a team and perform under pressure&nbsp;</li> <li>Good command of English language with strong communication skills&nbsp;</li> <li>Good analytical and problem-solving abilities.&nbsp;</li> <li>High attention to detail and accuracy.</li> <li>Good planning and organizational skills.</li> <li>Flexibility and ability to adapt to operational changes.</li> <li>Proficiency in MS Office.</li> </ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Transport Dispatcher</p><p><b>Location:</b> Amman, Jordan</p><p>About the Company</p><p>We are an international transportation and mobility company with operations in <b>France, Germany, Tunisia, and Jordan</b>. We provide professional transportation coordination services for corporate clients and business partners across Europe and the Middle East.</p><p>Job Responsibilities</p><ul><li>Plan and coordinate daily transportation operations.</li><li>Assign bookings and optimize driver schedules.</li><li>Monitor operations in real time.</li><li>Communicate with drivers and internal teams.</li><li>Resolve operational issues efficiently.</li><li>Ensure service quality and timely execution.</li><li>Update operational systems and records.</li></ul><p>Requirements</p><ul><li>Professional proficiency in <b>French</b> is required.</li><li>English is an advantage.</li><li>1–3 years of experience in transportation, logistics, dispatching, planning, or operations.</li><li>Strong organizational and communication skills.</li><li>Ability to work under pressure.</li><li>Good computer skills (Microsoft Office).</li><li>Problem-solving mindset and attention to detail.</li></ul><p>Benefits</p><ul><li>Competitive salary.</li><li>Training and onboarding.</li><li>Career development opportunities.</li><li>International working environment.</li><li>Full-time position based in Amman.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Fluent in <b>French</b> (mandatory); English is a strong advantage.</p><p>Previous experience in <b>transport dispatch, logistics, planning, fleet management, or operations</b>.</p><p>Excellent organizational and multitasking skills.</p><p>Strong problem-solving and decision-making abilities.</p><p>Ability to work under pressure in a fast-paced environment.</p><p>Excellent communication and interpersonal skills.</p><p>Customer-oriented mindset with attention to detail.</p><p>Proficient in Microsoft Office (Excel, Outlook) and comfortable learning new software.</p><p>Ability to prioritize tasks and manage multiple assignments simultaneously.</p><p>Reliable, proactive, and able to work independently as well as within a team.</p><p>Flexible to work rotating shifts, including evenings, weekends, and public holidays when required.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br></span><p>The role is responsible for collecting data, analyzing business processes, identifying business problems and coming up with solutions to improve the company’s processes.</p><br><br> <br>Job Description <br><p>Taking Ownership and Managing day to day CO Support Issues and ensuring smooth operation of the module.</p><br><br> <p>Ensuring smooth month end closing activities with respect to SKF postings and updation of Assessment Cycles</p><br><br> <p>Ensuring Data is maintained up to date in the system with regards to Validations/FAGL/OKB9/Fleet&amp;Spot etc.</p><br><br> <p>Enusring Quality system is updated with Production up to date.</p><br><br> <p>Ensuring Mapping sheet and other files are updated in Shared server.</p><br><br> <p>Support New Projects and Models across network</p><br><br> <p>Enhancing the current validation rules with respect to Operations/G&amp;A postings</p><br><br> <p>Calculating Cost per Shipment across major Aramex Stations and provide better clarity on the cost drivers &amp; products.</p><br><br> <p>Support in Top Customer Profitability exercise</p><br><br> <p>Contribute to successful project execution through effective planning, coordination, stakeholder management, and follow-up on key deliverables.</p><br><br>Job Requirements - Experience and Education <br><ul> <li>Bachelors degree in finance, business or any related field</li> <li>Experience 0-3 years of experience in the same field</li> <li>Detail oriented &amp; Expert in Excel.</li> <li>Team player</li> <li>Good communication skills &amp; Excellent Command in English</li> <li>Preferable Experience in Sap</li> </ul><br>Leadership Behaviors <br>Building Outstanding Teams<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>External focus<br>Growth mindset<br>Inclusion<br>Innovation<br>Setting a clear direction<br>Simplification<br>Skills <br>Analytical Skills<br>Attention To Details<br>Communication Skills<br>Financial Acumen<br>Problem Solving<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><u>About the job</u></strong></p> Royal Jordanian is seeking a <strong>Ground Support Equipment (GSE) Engineer</strong> responsible for supporting the maintenance, monitoring, and reliability of Ground Support Equipment. The role focuses on ensuring equipment availability, troubleshooting technical issues, and coordinating maintenance activities in line with company and manufacturer standards <p>&nbsp;</p> <p><strong><u>Duties &amp; Responsibilities:</u></strong></p> <ul> <li>Monitor the operational and technical status of Ground Support Equipment (GSE) and maintain accurate maintenance records and technical history.</li> <li>Plan, coordinate, and follow up on maintenance activities to ensure maximum equipment availability and minimum downtime.</li> <li>Troubleshoot and diagnose mechanical, electrical, hydraulic, and pneumatic system malfunctions using manufacturer manuals and technical documentation.</li> <li>Monitor GSE fleet repair progress and prepare periodic status reports for equipment under maintenance.</li> <li>Record and track non-routine maintenance activities, deferred repairs, and corrective actions.</li> <li>Review, update, and maintain maintenance tasks, work orders, and technical documentation within the TRAX system.</li> <li>Coordinate with maintenance teams and relevant stakeholders to ensure timely completion of maintenance activities.</li> <li>Prepare spare parts requirements, initiate requisitions, follow up on orders, and support inventory planning activities.</li> <li>Ensure the availability of maintenance tools, service supplies, and materials required for planned and corrective maintenance activities.</li> <li>Conduct Root Cause Analysis (RCA) for recurring equipment failures and recommend corrective actions.</li> <li>Monitor compliance with manufacturer recommendations, maintenance procedures, and Royal Jordanian safety requirements.</li> <li>Support preventive maintenance programs by ensuring the proper selection and use of lubricants, coolants, filters, and other maintenance consumables.</li> <li>Maintain maintenance documentation, service agreements, technical reports, and related records.</li> <li>Support technical training and on-the-job development initiatives for maintenance personnel.</li> <li>Report technical issues, safety concerns, incidents, and operational risks to management as required</li> </ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><strong><u>Knowledge &amp; Skills Required:</u></strong></p> <ul> <li>Strong communication skills in both written and spoken English.</li> <li>Knowledge of maintenance planning, troubleshooting, and repair processes related to Ground Support Equipment.</li> <li>Ability to read and interpret technical manuals, engineering drawings, hydraulic schematics, pneumatic diagrams, and electrical diagrams.</li> <li>Knowledge of spare parts planning, inventory coordination, and maintenance documentation control.</li> <li>Strong analytical, problem-solving, and decision-making skills.</li> <li>Ability to prioritize tasks and coordinate multiple activities in a dynamic operational environment.</li> <li>Strong teamwork and interpersonal skills.</li> </ul> <p><strong><u>Qualifications:</u></strong></p> <ul> <li>Bachelor's degree in mechanical engineering or any related field</li> <li>Minimum of 2 years of relevant experience in maintenance, engineering, or Ground Support Equipment operations</li> </ul> <p>&nbsp;</p> <p><u>Only candidates under consideration will be contacted.</u></p> </div>

<p><h4>Job description</h4> <p>The contact center performance manager for the dedicated premium team will oversee a specialized team focused on providing exceptional service to our highest-value guests. This role ensures that both in-house and outsourced team members deliver outstanding service, maintain high levels of guest satisfaction, and uphold our brand standards.</p> <h4>Accountabilities</h4> <ul> <li>Oversee daily operations of the dedicated premium team within the contact center, managing both in-house and outsourced teams to ensure exceptional service.</li> <li>Define and uphold high-performance standards and service criteria specifically tailored to high-value guest interactions.</li> <li>Track and analyse team performance against key KPIs, with a strong emphasis on service quality and guest satisfaction.</li> <li>Conduct regular training sessions and workshops to elevate team skills and optimize service delivery.</li> <li>Implement clear and effective communication protocols to ensure smooth coordination between in-house teams and outsourced partners.</li> <li>Handle escalated cases from high-value guests, providing prompt resolutions that align with premium service standards.</li> <li>Analyse performance data to identify trends, anticipate needs, and drive strategic improvements.</li> <li>Prepare comprehensive reports on team performance, guest feedback, and operational challenges for senior management review.</li> <li>Cultivate a collaborative environment between in-house and outsourced teams to ensure seamless communication and service continuity.</li> <li>Develop and implement strategies to enhance the net promoter score (NPS) for this premium guest segment, driving initiatives that strengthen guest satisfaction and loyalty.</li> </ul> <h4>Qualifications</h4> <h4>Education & experience</h4> <ul> <li>Degree level education preferred, or equivalent.</li> <li>Minimum of 7 years customer service experience.</li> <li>3+ years of management experience in an inbound/outbound contact center (essential).</li> <li>Experience in customer service and in travel sector.</li> <li>Six Sigma Green Belt (Black Belt is an advantage).</li> <li>COPC implementation leader.</li> </ul> <h4>Additional information</h4> <p>Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.</p> <h4>Recruitment fraud alert</h4> <p>Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.</p></p><p></p>

<p><h4>About Jeeny</h4> <p>Jeeny is a mobile application that eases daily commuting and transportation. Founded in 2012, Jeeny is one of the region’s leading ride-hailing platforms operating across the Middle East, delivering reliable, affordable, and innovative mobility solutions. At Jeeny, we foster a collaborative and fast-paced environment where employees are empowered to make an impact and grow professionally.</p> <h4>About the role</h4> <p>The operations coordinator will be responsible for managing and following up on driver permit issuance and permit free processes. The role includes reviewing driver documents, ensuring all requirements are complete and accurate, submitting applications through the LTRC system, tracking pending or rejected requests, and updating the relevant internal systems and trackers.<br> The coordinator will also communicate with drivers regarding missing documents, payments, and application status, while ensuring that all processes are completed accurately and within the required timelines. This role is essential to supporting the growth of the legal driver fleet and maintaining compliance with LTRC requirements.</p> <h4>Key responsibilities</h4> <ul> <li>Review driver and vehicle documents and ensure compliance with LTRC requirements.</li> <li>Process permit issuance and permit release applications.</li> <li>Update internal systems and tracking sheets accurately.</li> <li>Follow up on pending, rejected, or incomplete applications.</li> <li>Communicate with drivers regarding documents, payments, and application status.</li> <li>Coordinate with the operations team and LTRC to resolve issues.</li> <li>Maintain accurate records and regular progress reports.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree or diploma in Business Administration, Operations, or a related field.</li> <li>Previous experience in operations, administration, data entry, or customer service is preferred.</li> <li>Good knowledge of Microsoft Excel and Google Sheets.</li> <li>Strong attention to detail and accuracy.</li> <li>Good communication and follow-up skills.</li> <li>Ability to manage multiple tasks and work under pressure.</li> <li>Good command of Arabic; basic English is preferred.</li> </ul> <h4>Benefits</h4> <h4>Why join Jeeny?</h4> <ul> <li>Be part of one of the leading mobility platforms in the region.</li> <li>Work in a dynamic and collaborative environment.</li> <li>Opportunity to lead impactful finance initiatives and process improvements.</li> <li>Career growth and professional development opportunities.</li> </ul></p><p></p>

<p>Carry out and support coordination of procurement activities in the office, including revision and consolidation of purchase request forms, organization and evaluation of bidding processes and follow up on purchase orders until the successful delivery of the products or services and timely payment to suppliers. Assist supervisors in more complex, higher-value purchases. Support the development of procurement plans to optimize purchasing power and facilitate the implementation of project activities. Participate in negotiations of terms and conditions of purchases and help resolve issues related to the delivery of goods and services. Provide technical guidance to requisitioners and all staff in the office on preparation of specifications and procurement instructions and procedures. Participate in the development, evaluation, and updating of systems and procedures for procurement; suggest areas for improvement and risk-mitigation measures . Identify local and international suppliers and service providers; participate in their evaluation taking into consideration quality, prices, reliability, and services and the organization s best interests. Contribute to the development of tools for tracking of contracts, agreements, and progress toward the achievement of the procurement plans and schedules. Coordinate the maintenance of files with all required documentation and the preparation and timely submission of reports and statistics. Provide specialized support in the planning, implementation and monitoring of supply chain activities related to property and asset management, warehousing, insurance coverage, maintenance, and transportation. Coordinate supply chain operations with other UN Agencies, partners, and government authorities. Plan and coordinate fleet activities of the office and monitor fuel consumption and maintenance of vehicles. Coordinate service and maintenance of office facilities and equipment and a continued supply of all essential utilities and items used in the office. Provide training and guidance to the junior SCM staff of CO, while supervising, monitoring, evaluating and supporting their professional and career development. Participate and engage actively in the UN inter-agency meetings and forums related to supply chain management. Collaborate on sharing resources to achieve common goals and implementation of UN global initiatives Perform other duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>University degree in Business Administration, Accounting, Logistics, Supply Chain Management or a related field from an accredited academic institution with four years of relevant professional experience; or High school diploma with six years of relevant professional experience Certification in Procurement, Logistics or Supply Chain Management is an advantage Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p>Experience in procurement and logistics and working with service providers and vendors; Experience with asset management process; Experience working with IOM/UN Procurement and Logistics Rules and Procedures is an advantage; Experience working in an international organisation in a multi-cultural setting an advantage; Experience in training and coordinating teams.</p><p>High level of computer literacy; Ability to work with national and international institutions; Ability to prepare clear and concise report; Demonstrated ability to and exercise sound judgment; Ability to supervise staff and coordinate administrative activities; Excellent communication and negotiation skills; Ability to establish realistic resource requirements to meet IOM needs.</p><p>All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, fluency in English and Arabic is required (oral and written). Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p>

<p><h4>Company description</h4> <p>At Etihad, every interaction is an opportunity to inspire our guests and showcase the world-class hospitality that sets us apart. In this role, you will have the opportunity to influence service excellence, develop talent, and contribute to delivering extraordinary experiences for guests across our global network.</p> <h4>Job description</h4> <p>As a customer service officer, you will play a key role in delivering the exceptional service that defines the Etihad experience. Acting as a subject matter expert within our premium contact centre, you will support the team in creating seamless and memorable journeys for our most valued guests. Through coaching, operational leadership, and service excellence, you will help uphold Etihad's premium brand promise while driving high performance, customer satisfaction, and continuous improvement.</p> <h4>Accountabilities</h4> <ul> <li>Serve as the primary escalation point for complex, sensitive, or high-value guest interactions, providing effective resolutions while safeguarding the premium guest experience.</li> <li>Support and mentor premium guest relations agents by delivering ongoing coaching, guidance, and feedback to ensure consistently exceptional service quality, communication standards, and brand representation.</li> <li>Monitor operational performance and support the management of queues, service levels, productivity, and adherence to ensure a seamless and efficient guest experience.</li> <li>Personally manage priority guest requests, VIP interactions, and time-critical situations with professionalism, empathy, and discretion.</li> <li>Collaborate closely with internal stakeholders, including concierge, chauffeur services, airport operations, and other key business units, to deliver a connected and end-to-end premium travel experience.</li> <li>Analyse performance data, customer feedback, and operational trends to identify opportunities for improvement and recommend actions that enhance service delivery and guest satisfaction.</li> <li>Support the onboarding and continuous development of team members by sharing expertise, best practices, and updates on products, policies, fares, and service enhancements.</li> <li>Ensure data integrity across all systems while maintaining full compliance with company policies, quality standards, security requirements, and data protection regulations.</li> <li>Contribute to the evolution of the premium contact centre by supporting process enhancements, service innovations, knowledge management updates, and customer experience initiatives.</li> <li>Act as deputy to the premium contact centre supervisor when required, providing leadership support and ensuring operational continuity in a dynamic environment.</li> </ul> <h4>Qualifications</h4> <ul> <li>High school certificate required; diploma or bachelor's degree is an advantage.</li> <li>Previous experience in a contact centre, customer service, hospitality, aviation, or travel environment is essential.</li> <li>Proven ability to deliver exceptional customer experiences while handling a high volume of enquiries in a fast-paced environment.</li> <li>Experience supporting premium, VIP, or high-value customers is highly desirable.</li> <li>Strong communication skills and a passion for providing world-class service.</li> </ul> <h4>Additional information</h4> <p>We are looking for individuals who are passionate about creating memorable guest experiences and thrive in a customer-focused environment. You bring a positive attitude, strong problem-solving skills, and a commitment to delivering service excellence in every interaction, while embodying the values and hospitality that define the Etihad brand.</p> <p>Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.</p> <h4>Recruitment fraud alert</h4> <p>Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video or telephone before any formal offer. If you are asked for money, please treat it as fraudulent.</p></p><p></p>

<p><h4>Job description</h4> <h4>Synopsis</h4> <p>Perform, coordinate and execute sales activities for assigned dealt accounts, overview and monitor the market and the competitors to ensure established Etihad sales targets are reached contributing to Etihad’s profitability objectives achievement.</p> <h4>Accountabilities</h4> <ul> <li>Establish, develop and maintain business relationships with assigned and prospective accounts to generate revenues for the organization using modern nurturing techniques.</li> <li>Communicate and meet regularly with relevant accounts to inform about new products, services and promotions to increase sales in order to reach the expected sales target.</li> <li>Build your status as a ‘trusted advisor’ to ensure a long-lasting fruitful business relationship with major accounts.</li> <li>Research, gather, share and analyze competitor, market and wider industry information to define the best-selling approach to increase Etihad market share and visibility.</li> <li>Cooperate with global sales enablement to determine the best promotion sales techniques.</li> <li>Communicate and regularly meet with accounts to inform about new products and promotions to ensure the best and most updated value proposal is timely communicated to the market.</li> <li>Coordinate and draft contractual agreements with accounts to ensure customer requirements are captured effectively and in compliance with existing policies.</li> <li>Interact with various regional and HQ stakeholders.</li> <li>Represent Etihad in client meetings or external events when required.</li> <li>Lead and initiate the strategy in developing any new station or territories, be the primary point of contact for GSA (if any).</li> <li>Lead country or area commercial projects as defined by the department.</li> <li>Act as a coach or mentor for any new sales representative in the country or region, supporting the new joiner by establishing a training plan, accompanying them on initial client visits, supporting in familiarization with internal tools and processes, and being a day-to-day point of reference.</li> <li>Define, agree and execute plan of sales activity to ensure targets are reached using all the available tools, data and insights provided by sales strategy and planning.</li> <li>Analyze the market potential to determine the value of existing and prospective customers in terms of sales opportunities and use the sales toolkit to convert them to revenue premium.</li> <li>Collect, review and consolidate information to support the identification of intervention areas for the regional business development to ensure sales target achievement and introduction of new products and services relevant to your customer.</li> <li>Negotiate and manage commercial agreements with assigned accounts to ensure sales can be closed, respecting corporate guidelines and indications.</li> <li>Complete all Etihad commercial training and act as a thought leader in your area of specialism.</li> <li>Maintain the customer data current in Etihad’s CRM tool.</li> </ul> <h4>Qualifications</h4> <h4>Education & experience</h4> <ul> <li>Bachelor’s degree with 4 years of relevant experience in sales.</li> <li>Relevant commercial and analytical work experience.</li> <li>Ability to lead a team, including coaching and mentoring.</li> <li>Understanding of strategic topics and prioritization of projects.</li> <li>Ability to represent the station or country, including ability to collect, sort and present information to different audiences.</li> <li>Managing multiple stakeholders from various departments to achieve our goals.</li> <li>This position requires a mix of sales acumen, customer service excellence, and industry knowledge to effectively represent the airline and drive revenue.</li> </ul> <h4>Additional information</h4> <p>Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.</p> <h4>Recruitment fraud alert</h4> <p>Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video or telephone before any formal offer. If you are asked for money, please treat it as fraudulent.</p></p><p></p>