وظائف مطورى واجهة مستخدم

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.<br>CORE WORK ACTIVITIES<br>Monitoring Property Operations<br>• Monitors and ensures compliance with all Guidelines to Operations.<br>• Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).<br>• Ensures employees are working in a safe environment.<br>• Manages all period-end inventories.<br>Supporting Profitability and Revenue Goals<br>• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br>• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.<br>• Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.<br>• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.<br>• Administers plans and actions to keep chargebacks and rebates to a minimum.<br>• Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.<br>• Manages employee hours.<br>• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.<br>Supporting Human Resources Activities<br>• Promotes participation in property safety-related programs.<br>• Monitors employee attendance and records absences/tardiness.<br>• Promotes teamwork and employee morale.<br>• Keeps employees informed regarding new operational procedures, standards, or programs.<br>• Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).<br>• Ensures all employees have complete knowledge of emergency procedures.<br>• Encourages employee relations through gifts, parties, outings.<br>• Creates incentives that will promote better service and profit for the property.<br>• Assists operations manager in processing employee payroll weekly.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Supporting Management of Front Desk Team&nbsp;<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Ensures employee recognition is taking place on all shifts.<br>• Establishes and maintains open, collaborative relationships with employees.<br>Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Strives to improve service performance.<br>• Collaborates with the Front Office Manager on ways to continually improve departmental service.<br>• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.<br>• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Sets a positive example for guest relations.<br>• Displays outstanding hospitality skills.<br>• Empowers employees to provide excellent customer service.<br>• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Provides feedback to employees based on observation of service behaviors.<br>• Handles guest problems and complaints effectively.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Ensures compliance with all Front Office policies, standards and procedures.<br>• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Functions in place of the Front Office Manager in his/her absence.<br>• Communicates critical information from pre- and post-convention meetings to the Front Office staff.<br>• Participates in department meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p>Senior Business Analyst joining the Business Analytics team to lead requirements engineering across government services and digital transformation programs. The role translates government business needs into structured, build-ready backlogs, models end-to-end processes, and uses AI tools to accelerate analysis and documentation while maintaining quality and data-sensitivity discipline. Key Responsibilities Lead end-to-end requirements elicitation, analysis, and documentation for government eServices and digital transformation initiatives. Produce high-quality BRDs, user stories / PBIs with clear acceptance criteria, BPMN 2.0 process models, and full traceability for Azure DevOps delivery. Facilitate workshops with government stakeholders, resolve conflicting requirements, and obtain formal sign-offs. Map as-is / to-be processes; identify dependencies, edge cases, and non-functional requirements (security, privacy, audit, performance). Apply AI tools (LLMs, prompt engineering, AI-assisted documentation) to speed up analysis and drafting, with sound judgment on validation and sensitive government data. Support UAT, bridge business and technical teams, and ensure delivered solutions meet business objectives. Mentor junior Business Analysts and uphold the team s BA methodology and standards.</p><p><strong>Desired Candidate Profile</strong></p><h2>Required Qualifications &amp; Experience</h2><p>Bachelor s degree in Computer Science, IT, Business, or a related field; CBAP (or equivalent BA certification) strongly preferred. 6+ years of hands-on Business Analysis experience, with a strong track record in government / public-sector digital services in the UAE / GCC. Proven greenfield requirements experience not limited to ERP configuration or pre-sales.</p><h2>Required Skills</h2><p>Strong requirements elicitation, analysis, and structured documentation (BRD, user stories, acceptance criteria). Process modelling: BPMN 2.0, swimlanes, as-is / to-be (Visio, Lucidchart, Camunda, or draw.io). Backlog management and Agile delivery with Azure DevOps (or Jira). Excellent stakeholder management, facilitation, and bilingual communication (Arabic &amp; English). Hands-on AI proficiency: prompt engineering and AI-assisted analysis / documentation, with disciplined validation and data-sensitivity judgment. Familiarity with eServices, digital-government standards, and the UAE government context.</p><h2>Preferred (nice to have)</h2><p>Experience with ECM / document management, omni-channel service delivery, and UAE PASS integration. Wireframing / prototyping (Figma) and basic data / BI awareness (Power BI).</p>

<p>Design and build the core accounting product general ledger, chart of accounts, journals, AP/AR, reconciliation, financial reporting on our stack Own the integration surface: inventory, payments, POS transaction flows, and regulatory e-invoicing Work full stack. There is no backend-only or frontend-only seat on a team this size Turn accounting requirements into system design, in close partnership with a product manager and a domain accountant Use AI tooling as a core part of how you build evaluating reference systems, generating and reviewing code, accelerating everything that can be accelerated Make architectural calls early and defend them. Financial data doesn't forgive a weak foundation Ship in weeks, not quarters, and put it in front of real merchants to find out what's wrong with it</p><p><strong>Desired Candidate Profile</strong></p><p>Required 5+ years building production software, with meaningful time on accounting, ERP, or financial systems you understand double-entry, period close, and why a ledger is not just another table Strong full-stack engineering. Comfortable owning a feature from schema to screen AI-native way of working. You use agents and LLM tooling daily, you have judgment about where their output can be trusted and where it can't, and you're measurably faster because of it Track record of shipping fast in an early-stage or greenfield environment small team, short cycles Care for correctness in systems where being wrong is expensive Able to work substantially within GMT+3 hours Strong plus Product instinct you don't stop at implementation, you shape what gets built alongside your Product partner Built or operated a ledger, double-entry engine, or transaction-processing system at scale Fintech, banking, payments or financial services background Familiarity with ERP platforms (ERPNext, Odoo, NetSuite, SAP) as a builder, an integrator, or a serious user Experience with ZATCA e-invoicing or comparable regional tax and regulatory integrations Shipped AI-powered features, not just used AI to write code Arabic Speaker</p>

<p><h4>Description</h4> <p>Syarah is a leading e-commerce platform in the automotive sector, transforming the car buying experience by offering a seamless, transparent, and fully digital journey. The company is committed to innovation, operational excellence, and delivering exceptional customer service across its markets.</p> <p>We are looking for a data-driven product manager to lead product initiatives across our platform. This role requires strong ownership, analytical thinking, and the ability to deliver measurable impact in a fast-paced environment.</p> <h4>Key responsibilities</h4> <li>Own and drive end-to-end product lifecycle from discovery to delivery</li> <li>Define product requirements, write clear user stories, and manage backlog (Jira)</li> <li>Work closely with cross-functional teams (Engineering, Design, Operations, Finance, CX, Marketing)</li> <li>Analyze data and user behavior to inform decisions and prioritize initiatives</li> <li>Design, optimize, and iterate on product workflows and user journeys</li> <li>Run experiments (A/B testing) to validate hypotheses and improve performance</li> <li>Define, track, and report on KPIs and product impact</li> <li>Identify operational and product gaps and propose scalable solutions</li> <li>Manage stakeholder expectations and ensure alignment across teams</li> <h4>Requirements</h4> <li>2–4 years of experience in product management</li> <li>Strong data-driven mindset and analytical skills</li> <li>Hands-on experience with Agile/Scrum methodologies</li> <li>Ability to write clear tickets, user stories, and manage backlog effectively</li> <li>Experience in A/B testing and experimentation</li> <li>Strong understanding of KPIs, funnels, and product impact measurement</li> <li>Experience in workflow design and process optimization</li> <li>Strong stakeholder management and communication skills</li> <li>Familiarity with tools like Jira, Confluence, Miro (or similar)</li> <h4>Nice to have</h4> <li>Experience in e-commerce or marketplace products</li> <li>Familiarity with ERP systems or internal tools</li> <li>Experience working in cross-functional, operations-heavy environments</li></p><p></p>

<p><h4>Description</h4> <p>Syarah is a leading e-commerce platform in the automotive sector, transforming the car buying experience by offering a seamless, transparent, and fully digital journey. The company is committed to innovation, operational excellence, and delivering exceptional customer service across its markets.</p> <p>We are looking for a data-driven product manager to lead product initiatives across our platform. This role requires strong ownership, analytical thinking, and the ability to deliver measurable impact in a fast-paced environment.</p> <h4>Key responsibilities</h4> <li>Own and drive end-to-end product lifecycle from discovery to delivery</li> <li>Define product requirements, write clear user stories, and manage backlog (Jira)</li> <li>Work closely with cross-functional teams (Engineering, Design, Operations, Finance, CX, Marketing)</li> <li>Analyze data and user behavior to inform decisions and prioritize initiatives</li> <li>Design, optimize, and iterate on product workflows and user journeys</li> <li>Run experiments (A/B testing) to validate hypotheses and improve performance</li> <li>Define, track, and report on KPIs and product impact</li> <li>Identify operational and product gaps and propose scalable solutions</li> <li>Manage stakeholder expectations and ensure alignment across teams</li> <h4>Requirements</h4> <li>2–4 years of experience in product management</li> <li>Strong data-driven mindset and analytical skills</li> <li>Hands-on experience with Agile/Scrum methodologies</li> <li>Ability to write clear tickets, user stories, and manage backlog effectively</li> <li>Experience in A/B testing and experimentation</li> <li>Strong understanding of KPIs, funnels, and product impact measurement</li> <li>Experience in workflow design and process optimization</li> <li>Strong stakeholder management and communication skills</li> <li>Familiarity with tools like Jira, Confluence, Miro (or similar)</li> <h4>Nice to have</h4> <li>Experience in e-commerce or marketplace products</li> <li>Familiarity with ERP systems or internal tools</li> <li>Experience working in cross-functional, operations-heavy environments</li></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Company Description <br> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist , and let your heart guide you in this world where life beats faster.</p> <br> <div>Job Description</div> <br> <p> </p> <p> <strong>Planning &amp; Organizing:</strong> </p> <ol> <li>Review and update Logbook</li> <li>Check equipment</li> <li>Be Smart, well groomed and maintain a friendly and cheerful disposition all the times</li> <li>Oversee the day to day operations</li> <li>Report regularly on happening to Supervisors / Night Manager (if on shift).</li> <li>Monitor Employees performance/ Coaching</li> <li>Fire Procedure</li> <li>First Aid Procedures</li> <li>Handle guest complaints and report to manager</li> <li>Implement and coordinate the Front Office OSM</li> <li>Perform as per OSM Standards and in line with the Company s Values and Core Behaviour.</li> <li>Be fully aware of the Talk of the Walk for the day</li> <li>Proper grooming at all times</li> <li>Attend training classes as per schedule</li> <li>Show fullest cooperation and respect within the team and other departments</li> <li>of all Is aware of the daily activities and has product knowledge the hotel facilities</li> <li>Ensure panic report is printed during the shift at least twice.</li> </ol> <p> <strong>Operations:</strong> </p> <ol> <li>Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.</li> <li>Register and process check in for all arrivals.</li> <li>Update and check guest information into the computer after a complete check in.</li> <li>Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests departure.</li> <li>Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li> <li>Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.</li> <li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.</li> <li>Handle issuance of guest room key cards and ensure effective control for guest security.</li> <li>Check and convey message to guests.</li> <li>Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.</li> <li>To check the paymaster and assist Supervisors to have No paymasters pending.</li> <li>Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.</li> <li>Check Hotel situation, occupancy, functions, groups, MIPs/VIPs &amp; RIPs.</li> <li>File daily reception report and documents systematically.</li> <li>Print panic report (at least twice a shift).</li> <li>Attend briefings; take notes and action with appreciated follow up.</li> <li>Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.</li> <li>At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.</li> <li>Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</li> <li>He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li> <li>Perfect grooming all the time.</li> <li>Drive Upselling.</li> <li>Carry out any other reasonable task (which may not be stated here) as requested.</li> </ol> <p> </p> <p> <strong>Core Behaviours</strong> </p> <p> </p> <p>Core behaviours are our actions: what we say, what we do, and how we interact with one another. Our behaviours come from what we believe in, what we value. At M venpick Hotels &amp; Resorts, we call these value-based behaviours. The following statements provide indicators of the types of behaviours we expect employees in our company to display.</p> <p> </p> <p> <strong>Trust:</strong> Operates with fairness and integrity, fostering an environment of transparency and sincerity through open and honest communication and by honouring commitments.</p> <p> </p> <p> <strong>Relationships:</strong> We build and maintain strong connections with colleagues and guests, valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration.</p> <p> </p> <p> <strong>Drive:</strong> We are action-oriented, setting direction for self and others, clarifying goals and objectives and overcoming barriers and challenges to produce results.</p> <p> </p> <p> <strong>Entrepreneurship:</strong> We fully understand the business and market context, identifying and seizing opportunities for continuous improvement and supporting change.</p> <p> </p> <p>M venpick Hotels &amp; Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as &amp; when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.</p> <p> </p> <p>I commit to the above requirements of my position and will strive to demonstrate our Values and Core Behaviours in my daily work and confirm I am able to perform the essential function of the role as identified.</p> <p> </p> <p> </p> <br> <div>Additional Information</div> <br> <p>Our commitment to Diversity &amp; Inclusion:<br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div></section>

<p><h4>Guest service supervisor responsibilities</h4> <p>As a guest service supervisor, you will oversee the front office activities between the guest, the hotel, and the various hotel departments. A guest service supervisor is responsible for supervising the activities that create the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:</p> <ul> <li>Supervise front office operations during your assigned shift to a consistently high standard.</li> <li>Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.</li> <li>Advise your shift team of any special events or VIP guests in the hotel that day.</li> <li>Monitor the appearance, standards, and performance of team members with an emphasis on training and teamwork.</li> <li>Maximize sales revenues through up-selling and marketing program.</li> <li>Manage guest requests, inquiries, and complaints promptly and completely.</li> <li>Maintain the professional appearance of the front office with a focus on hospitality and guest service.</li> </ul> <h4>Qualifications and skills</h4> <p>A guest service supervisor serving Hilton brands is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p> <ul> <li>Front office experience in the hotel, leisure, and/or retail sector.</li> <li>Strong commercial/business awareness and demonstration of sales capabilities.</li> <li>Calm, organized work ethic with the ability to prioritize and meet deadlines.</li> <li>Excellent supervisory, interpersonal, and communication skills.</li> <li>A passion for delivering exceptional levels of guest service.</li> </ul> <p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p> <ul> <li>A relevant supervisory/management certificate, diploma, or degree.</li> </ul></p><p></p>

<p>Handle all guest requests promptly and efficiently Communicate internal and external guest requests via Royal Service software Maintain and monitor the Royal Service software system Ensure all requests logged in Royal Service software are followed up according to the hotel s standards Provide information on hotel services Promote internal outlets (Restaurants ) Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering Maintain an excellent relationship with all departments, in particular Housekeeping, Front Office and Engineering Maintain accurate records of all internal and external guest requests and follow-up with the necessary department and/or guests in the pre-determined time frame Maintain excellent communication within the Royal Service department as well as with all other departments Provide guests with in room communication tools and ensure correct set up Handle and distribute faxes, voice messages and written messages for internal and external guests Have full knowledge of the hotel s emergency procedures Maintain a safe working environment Assist Front Office with administrative duties as required Handle all the tasks requested by the manager</p><p><strong>Desired Candidate Profile</strong></p><p>Fluency in English required (verbal &amp; written) Strong telephone skills Excellent telephone manners, telephone voice Strong typing and clerical skills, organized and detail oriented Strong interpersonal skills and English communication skills A hospitality diploma is an asset Knowledge of computerized Front Office systems required with emphasis in Micros - Fidelio based programs (Opera) and Windows, MS Office Suite an asset Prior experience in customer service an asset A passion for guest service Excellent team spirit Ability to handle many conflicting priorities at any given time Able to work well under pressure Must be willing to work shifts (incl. Night shifts) Knowledge of a third language an asset</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Our organization is a fast-growing professional services firm that delivers managed Information Technology (IT) services to small and medium-sized businesses across the United States, typically supporting organizations with 10–100 employees. We act as our clients’ outsourced IT department and trusted technology partner.</p><p><br></p><p>In this role, you will be responsible for administering, supporting, and optimizing Microsoft 365 cloud environments for multiple clients. You will work closely with client users and stakeholders to ensure their Microsoft 365 cloud services, end-‑user devices, and supporting infrastructure are reliable, secure, and aligned with business needs. This position combines hands-on technical administration with client communication and service delivery.</p><p><br></p><p>Typical hours are Monday through Friday from 4pm to 1am local time, ranging from 40 to 48 hours per week, with availability for after-hours emergencies as needed. Candidates should possess strong technical aptitude, problem-solving abilities, and the ability to communicate clearly with non‑technical users.</p><p><br></p><p><b>Job Summary</b></p><p>The Cloud Support Engineer supports a select number of clients by handling day-to-day IT requests across their environments. This includes Microsoft 365 cloud, Azure, along with core systems like user accounts, security, workstations, servers, printers, networks, and other ‑business critical tools. The role is ‑hands-on and ‑client ‑facing, focused on troubleshooting issues, keeping systems running reliably, and securely.</p><p><br></p><p><b>5 ways we're going to invest in you</b></p><ul><li><b>You’ll be paid very well</b>: We know that’s an important concern with any new job. We pay at the top of the scale because it's the only way to get the best people.</li><li><b>You’ll get a career, not a job</b>: Regardless of where you are in your career path, we sincerely want you to be successful for the long-term. We will align this position with your long-term career goals to fast track you on your chosen career path. You’ll get lots of training, professional development, and support from our team.</li><li><b>You’ll maintain a great work/life balance:</b> We love our work, but we love our families more. So, we get our work done to the highest standard, then go home. The better the quality of our work, the fewer emergencies stop us from going home.</li><li><b>You’ll be welcomed into a team of high performers, just like you:</b> It’s important to belong to a team that fits your personality. It makes the work more rewarding and fun. We are a group of high achievers that are focused on creating a world class customer experience in the most positive and upbeat environment possible.</li><li><b>You’ll do work that matters:</b> We provide mission critical IT services for our customers so they can achieve their business goals. At the end of the day, we do what we do to help people and make the world a better place.</li></ul><p><br></p><p><b>Typical Duties</b></p><ul><li>Administer and support Microsoft 365 cloud environments, including user accounts, mailboxes, licensing, security settings, and services such as Exchange Online, SharePoint, OneDrive, Intune and Teams</li><li>Provide technical support for Microsoft 365 cloud and Windows operating systems in client environments</li><li>Troubleshoot and resolve end-user issues related to Microsoft 365, Azure, identity, authentication, and device accessibility</li><li>Support and maintain disaster recovery and backup solutions</li><li>Provide network-level support, including LAN/WAN connectivity, firewalls, routers, and security appliances</li><li>Implement and support secure remote access solutions</li><li>Monitor remote monitoring and management (RMM) alerts and respond through service tickets</li><li>Maintain accurate system and client documentation</li><li>Communicate with clients regarding incident status, changes, outages, and best practices</li></ul><p><br></p><p><b>Responsibilities</b></p><ul><li>Deliver a high level of customer satisfaction through responsive, knowledgeable, and professional client interactions</li><li>Ensure timely resolution of service requests and incidents</li><li>Work collaboratively with internal teams to route, coordinate, and resolve issues efficiently</li><li>Escalate complex issues appropriately while maintaining ownership of client outcomes</li><li>Accurately document all work, time entries, and service tickets</li><li>Complete required training, documentation, and process adherence</li><li>Provide backup and cross coverage‑ support for other technical team members</li><li>Participate in on call rotation for after-hours support when ‑required</li><li>Continuously expand knowledge of Microsoft 365, security, and modern IT practices</li><li>Protect client and company data by maintaining strict confidentiality</li></ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Technical Skills</b></p><ul><li>Strong hands-on experience with Microsoft Cloud 365 administration and support</li><li>In-depth understanding of Windows operating systems, Azure and business applications</li><li>Knowledge of identity and access management, including user provisioning and authentication</li><li>Strong troubleshooting and diagnostic skills</li><li>Understanding of networking fundamentals (LAN/WAN, TCP/IP)</li><li>Experience supporting end-user devices and peripherals (PCs, printers, mobile devices)</li><li>Familiarity with IT service management tools and ticketing systems</li><li>Strong communication and customer service skills, especially with non-technical users</li><li>Ability to multitask and operate effectively in a fast-paced‑ managed services environment</li><li>Self-motivated with strong documentation and organizational habits</li></ul><p><br></p><p><b>Platforms &amp; Technologies</b></p><ul><li>Microsoft 365, Microsoft Cloud, Azure</li><li>Windows Server, Windows Workstations </li><li>LAN/WAN networking and TCP/IP</li></ul><p><br></p><p><b>Education &amp; Experience</b></p><ul><li>BS/BA degree or equivalent hands-on experience and training</li><li>Actively pursuing or holding Microsoft and/or networking certifications (e.g., MS‑100/101, MS‑500)</li><li>Excellent written and verbal English communication skills</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Senior Quality Control Engineer will ensure that products are designed, built, and produced in accordance with customer specifications and quality requirements.<br> This position is typically offered full time and reports to QA Lead.<br> Those well-suited to this career enjoy problem-solving and working collaboratively with others.<br> Responsibilities Perform Tests : perform a variety of tests, such as, smoke, regression, integration, and performance, cross browser, cross platform and responsive testing (PC, mobile and tablet), API testing, and any needed test per the test plan to confirm the stability of software systems.<br> Report Bugs : report clear bugs and track them using tools like DevOps.<br> Perform Automation : generate automation scripts.<br> They research and use tools with the goal of increasing automation.<br> Work with Team Members : work collaboratively with QC, development, and business groups to complete testing.<br> Design Test Case : Create detailed, comprehensive and well-structured test cases, and review test case written by joiners or mid-level Send test results report, after confirming it with QA lead.<br> Documentation : Building project documentation such as user Manuals.<br> Participating in full life cycle development.<br> Performing business requirements review and verification.<br> Problem Solving.<br> Static testing Conduct UAT Performance testing Mentors and trains junior quality control engineers on policies and procedures and create tasks for them Identifies the root cause of quality problems, and coordinates modifications or other corrective actions.<br> Performs other duties as assigned.<br> Architecting new automated test strategies and frameworks, in addition to creating, implementing and automating testing in support of software test requirements.<br> develop, maintain, and enhance the test automation framework and automation infrastructure execute and report on planned tests, report and manage defects, regress software fixes for new and existing products Assist development with replicating and debugging problems and develop new test automation solutions as needed.<br> demonstrates innovation, leadership, and mentorship skills in addition to possessing a strong technical and programming/test automation skill set.<br> May assist with performance evaluations.<br> Bachelor’s degree in engineering, science or information technology, or equivalent education and work experience.<br> Professional certification, such as ISTQB-CTFL ISTQB-CTAL Problem-solving skills - QC testers have strong problem-solving skills that allow them to test software, identify bugs, and solve errors Automation experience - Hands-on experience with automation tools such as Selenium Web Driver.<br> They have experience developing automation scripts Familiarity with testing - QC testers are knowledgeable of testing phases and approaches, including functional, regression, integration, and end-to-end Programming - QC testers may use programming languages to write tests as necessary, so they should have experience programming and coding Teamwork - working with other groups, QC testers have strong communication skills that allow them to collaborate with others.<br> They communicate problems and coordinate with QC, development, and business groups to ensure products are free of errors Able to multi-task, triage issues, react well to changes, work independently or in a team setting in a fast-paced environment.<br> Ability to travel outside Jordan according to business needs.<br> Excellent command of written and spoken English.<br> Hand-on experience with SQL commands</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b><br></b></p><p><b>Job Description Responsibilities</b>: The Guest Relations Officer is responsible for ensuring exceptional guest experiences by providing personalized service, addressing guest requests and concerns, and maintaining high standards of hospitality throughout the guest journey. The role acts as a key point of contact between guests and hotel departments to ensure guest satisfaction and loyalty.</p><ul><li>Welcome guests upon arrival and provide a warm, professional, and personalized experience.</li><li>Maintains the highest standard of professionalism, ethics and attitude towards guests and colleagues.</li><li>Assist guests with check-in, check-out, and general hotel inquiries.</li><li>Handle guest requests, concerns, and complaints promptly and professionally, ensuring effective resolution.</li><li>Coordinate with other hotel departments to ensure seamless guest experiences.</li><li>Conduct daily guest engagement activities and follow up on guest feedback.</li><li>Recognize VIP guests, repeated guests, and special occasions, ensuring appropriate arrangements are made.</li><li>Maintain accurate guest profiles and update relevant information in the hotel system.</li><li>Promote hotel facilities, services, and special offers to guests.</li><li>Monitor guest satisfaction levels and contribute to improving service quality.</li><li>Assist in preparing welcome amenities, guest correspondence, and special arrangements (FOM/AFOM/Duty Manager- allocation of rooms, Housekeeping- amenities and special preferences, Room Service- amenities, and Concierge/Bell Service- luggage handling).</li><li>Support the Front Office team during peak operational periods when required.</li><li>Ensure compliance with hotel policies, procedures, and brand standards.</li><li>Ensure daily Guest courtesy calls are being carried out and logged formally in the Front Office log or OPERA guest profile, assisting as necessary to carry out the calls and compile the reports.</li><li>Meet the required daily quota for Guest courtesy calls as established by management.</li><li>Conducts show around of the hotel when requested.</li><li>Maintain a complete knowledge of: Hotels features/services, hours of operation. Hotels restaurant and menu price range. Hotels room types, numbers, names, amenities and location. All the Repeat Guest/ Special Guest programs and packages. All room rates, special packages and promotions.</li><li>Co-ordinates and assists with VIP arrival room allocations, meeting, escorting and in-room check-in of VIP guests.</li><li>Follows Hotel s telephone etiquette standards.</li><li>Enrollment of new loyalty members and updates certificate maintenance when applicable.</li><li>Drives Rate and RevPAR through up-selling room brand.</li><li>Follow departmental policies and procedures.</li><li>Follow all safety and sanitation policies.</li><li>Other duties as assigned.</li></ul><p><b>Qualifications </b>Qualifications: Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field. Previous experience in Front Office, Guest Relations or Hospitality Operations preferred. Excellent communication and interpersonal skills. Strong guests service and problem-solving abilities. Professional appearance and positive attitude. Ability to work under pressure and handle multiple tasks effectively. Strong organizational and time management skills. Proficient in the English language (verbal &amp; written). Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective. Knowledge of computerized Front Office systems required. Must have the ability to handle cash effectively and accurately.</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field. Previous experience in Front Office, Guest Relations or Hospitality Operations preferred. Excellent communication and interpersonal skills. Strong guests service and problem-solving abilities. Professional appearance and positive attitude. Ability to work under pressure and handle multiple tasks effectively. Strong organizational and time management skills. Proficient in the English language (verbal &amp; written). Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective. Knowledge of computerized Front Office systems required. Must have the ability to handle cash effectively and accurately.</p><p>Physical Requirements: Ability to stand and walk for extended periods. Flexible to work shifts, weekends, and public holidays as required by hotel operations.</p><p></p></section>

<p>JOB SUMMARY Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping and Laundry. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment.</p><p><strong>Desired Candidate Profile</strong></p><p>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p>

<p><h4>Position summary</h4> <p>Provide personalized service and attention to fulfilling all guest needs including but not limited to: delivering coffee and tea upon request, preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation, coordinating with the front desk to prepare the VIP rooms, checking the room key and briefly double checking if every detail is up to the guest expectation and request, coordinate with front desk to escort early arrivals, be present upon the guests check in to anticipate the guests needs, complete the butler flags which were put into local systems by the reservation, sales and other departments, and send pre-arrival emails. Coordinate with the front desk to escort the VIP to their rooms, work closely with the Guest Services and Engineering departments on requests, pick up laundry request from guests, follow up on laundry delivery and return laundry to the guest promptly.</p> <p>Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,</p><p></p>

<p><h4>Position summary</h4> <p>Provide personalized service and attention to fulfilling all guest needs including but not limited to: delivering coffee and tea upon request, preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation, coordinating with the front desk to prepare the VIP rooms, checking the room key and briefly double checking if every detail is up to the guest expectation and request, coordinate with front desk to escort early arrivals, be present upon the guests check in to anticipate the guests needs, complete the butler flags which were put into local systems by the reservation, sales and other departments, and send pre-arrival emails. Coordinate with the front desk to escort the VIP to their rooms, work closely with the Guest Services and Engineering departments on requests, pick up laundry request from guests, follow up on laundry delivery and return laundry to the guest promptly.</p> <p>Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs</p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <ul> <li>To assist the guests with all different queries.</li> <li>To act according to the complaint handling standards and procedures.</li> <li>To report for duty as per the rota, clean and tidy, wearing the correct uniform and name badge and ensure that the attendance record is signed both at the beginning and at the end of each shift.</li> <li>Provide excellent guest service by discovering all of our guests' needs and acting on these needs promptly, effectively and with confidence.</li> <li>Work across all areas of Fairmont Gold - Front Office Department, to ensure that guest expectations are exceeded and standards are consistently maintained.</li> <li>To be fully conversant with all FO department policies and procedures.</li> <li>When fully competent, to work with the Manager and Lead Servers to provide effective on job training and coaching of new staff to help develop a highly skilled and motivated team, committed to both Hotel and departmental goals.</li> <li>Consistently offer professional, friendly and engaging service.</li> <li>Assist guests regarding menu items in an informative and helpful way.</li> <li>Follow outlet policies, procedures and service standards.</li> <li>Have full knowledge of beverage lists and promotions.</li> <li>Have full knowledge of all menu items, garnishes, contents and preparation methods.</li> <li>Follow all safety and sanitation policies when handling food and beverage.</li> <li>Must be able to speak, read, write and understand the primary language(s) used in the workplace.</li> <li>Other duties as assigned.</li> </ul> <h4>Qualifications</h4> <ul> <li>Previous service experience an asset.</li> <li>Must be computer and system literate.</li> <li>Excellent communication and organizational skills.</li> <li>Strong interpersonal and problem solving abilities.</li> <li>Ability to work well under pressure in a fast paced environment.</li> <li>Ability to work cohesively with fellow colleagues as part of a team.</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li> <li>Good English communication skills.</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset.</li> <li>Prior experience working with Opera or a related system.</li> <li>Strong interpersonal and problem solving abilities.</li> <li>Fluency in English, additional languages are a plus.</li> </ul></p><p></p>

<p>JOB SUMMARY Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p>