وظائف مطورى واجهة مستخدم

<p>WHAT YOU LL DO Incident Management Lead and govern the end-to-end Incident Management process, ensuring the rapid restoration of critical services while minimizing business and customer impact. Act as the senior escalation point for high-severity incidents, coordinating technical, operational, and business teams to drive timely resolution. Lead crisis management activities during service disruptions, providing clear communication and regular updates to executives, customers, and key stakeholders. Drive incident response governance, ensuring adherence to ITIL best practices, escalation procedures, and operational controls. Monitor and improve incident management KPIs, including service availability, resolution times, service restoration metrics, and customer impact. Lead post-incident reviews and root cause analysis to identify corrective actions and prevent recurrence. Collaborate with Network, Infrastructure, Data Center, Application Support, and Service Operations teams to strengthen service resilience and operational stability. Provide leadership during executive-level escalations, effectively managing communications with senior management and strategic customers. Drive continuous improvement initiatives to enhance incident response effectiveness, operational performance, and customer experience. Change Management: Lead and govern the end-to-end Change Management process, ensuring all infrastructure, network, application, and service changes are implemented in a controlled and risk-managed manner. Establish and maintain Change Management policies, standards, and governance frameworks in alignment with ITIL best practices. Chair Change Advisory Board (CAB) meetings, evaluating change risks, business impacts, dependencies, and implementation readiness. Ensure changes are assessed, approved, tested, and deployed with minimal disruption to business operations and customer services. Monitor change effectiveness through KPIs and reporting, including change success rates, failed changes, emergency changes, and change-related incidents. Partner with operational, engineering, and business teams to balance service stability, operational resilience, and business agility. Act as the senior escalation point for high-risk or business-critical changes, providing clear communication and decision-making support to senior stakeholders. Drive continuous improvement initiatives to enhance change governance, reduce operational risk, and improve service reliability across complex enterprise environments. Lead post-implementation reviews and ensure lessons learned are incorporated into future change planning and execution.</p><p><strong>Desired Candidate Profile</strong></p><p>ABOUT YOUR SKILLS Continuous Improvement &amp; Digitalization: Demonstrated ability to use incident, change, SLA and KPI insights to simplify workflows, strengthen controls, automate repeatable activities and improve operational performance. Customer-Centric Thinking: Proven ability to make service decisions based on customer impact, business criticality and transparent communication, while balancing restoration speed, risk and long-term service quality. Self &amp; Business Leadership: Strong executive presence, judgement and accountability, with the ability to remain composed during crises, set direction, influence decisions and lead teams through ambiguity and operational pressure. Advanced hands-on expertise in ITIL Service Management, with deep experience across Incident Management, Change Management, Problem Management, and Service Operations governance. Extensive experience leading large-scale operational environments, ensuring service stability, resilience, and continuous operational excellence. Strong leadership, influencing, and stakeholder management skills, with the ability to drive alignment and decision-making across cross-functional and geographically dispersed teams. Proven capability in Major Incident and Crisis Management, including leading the response to critical service disruptions and coordinating recovery efforts within complex enterprise environments. Demonstrated experience defining, monitoring, and improving Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to drive operational performance and customer satisfaction. Broad technical understanding of enterprise IT environments, including Network Operations, Infrastructure Services, Data Center Operations, and Application Support, enabling effective decision-making during service-impacting events. Experience acting as the senior escalation point for high-priority service issues, effectively managing communications and resolutions involving executive leadership, strategic customers, and business stakeholders. Strong analytical and problem-solving capabilities, with the ability to assess operational risks, identify improvement opportunities, and drive sustainable service enhancements. Proven track record of leading service management teams and fostering a culture of accountability, operational excellence, and continuous improvement. Experience managing major incidents and enterprise change across large customer accounts, third-party suppliers and geographically distributed operations. This role requires approximately 20% travel to support regional operations, strategic customers, and key service-management activities. At least 10 years of experience in incident management, change management experience, escalation manager and crisis management, or a related discipline. Bachelor's degree in, IT, Engineering or a related field, or equivalent relevant professional experience.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who are we?<br> We are a team of driven individuals who strongly believe in the positive impact gaming and AI will have on the learning world.<br> Today, we’re helping enterprise businesses transition from video to gamified learning experiences that far outperform their traditional counterparts.<br> If you strive to work in a creative and high-output environment, read on.<br> Who are we looking for?<br> A senior data engineer to own Pixaera's data end to end: the pipelines that bring data in, the warehouse and transformations that shape it, and the customer-facing dashboards and insights we build on top.<br> Our customers judge the value of their training by what they can see, so this role owns that surface directly.<br> Today the stack is Fivetran into Snowflake, transformed with dbt and surfaced through Omni.<br> You will take real ownership of it, fix what is brittle, and turn it into a genuine product surface rather than a side project.<br> You are happy working across the backend to solve data problems at their source, and you can explain a trade-off to a customer success lead as clearly as to an engineer.<br> What you will own Customer-facing dashboards and reporting: the activity, completion and performance views customers rely on, built on the current data model (courses and completions, not legacy sessions) and kept correct as new content ships.<br> The data platform end to end: ingestion (Fivetran), the warehouse and data lake (Snowflake) and the transformation layer (dbt), including the modelling that harmonises sources and versions data properly.<br> Turning raw learning and assessment data into insights that customers and internal teams can act on, and moving us toward live and near-real-time reporting.<br> Reliability and cost: monitored, well-behaved pipelines, sensible incremental versus full-refresh models, and a real handle on data spend.<br> Data products beyond dashboards: APIs, reports and exports, and the content mappings that keep reporting accurate, owned inside the publish pipeline rather than as manual handoffs.<br> The data layer in product design: partnering with backend and frontend engineers so new features integrate with data cleanly from the start, and raising the bar for data practice across engineering.<br> How do we support and benefit our employees: Competitive salary and stock options — everyone shares in what we're building 25 days holiday + public holidays Fully equipped setup from day one (no waiting for laptops) Regular company offsites and team socials A flat, transparent culture with direct access to leadership At Pixaera, we're committed to building a workplace where everyone feels respected, supported, and empowered to thrive.<br> We believe that diverse perspectives fuel creativity and innovation, which is why we celebrate individuality and foster an environment of inclusion and belonging.<br> We're proud to be an equal opportunity employer — discrimination of any kind has no place here.<br> No matter your background, identity, or lived experience, you're welcome at Pixaera.<br> Skills / Experiences Core Significant professional experience as a Data Engineer , senior enough to own a platform and its customer-facing outputs on your own.<br> Proven ability to independently master new concepts and technologies.<br> Strong skills in analysing business processes and modelling data for reporting.<br> Proven ability to communicate complex technical concepts and trade-offs to non-technical audiences.<br> Excellent written and spoken English.<br> Self-motivated, independent and proactive; able to thrive in a fully remote environment.<br> AI-native: fluent with agentic coding tools such as Claude Code on real deliverables, and keen to build AI and agentic steps into data pipelines and tooling.<br> Data tech Strong proficiency in writing Python and SQL.<br> Strong grounding in data structures, algorithms, and system design.<br> Proficiency with data warehousing tools like Snowflake and data transformation tools like dbt.<br> Comfortable modelling and delivering customer-facing dashboards in a BI tool such as Omni , Looker, Metabase or similar.<br> General tech Solid software engineering practices: testing, code review, CI/CD.<br> Experience deploying data solutions to production environments .<br> Experience with performance optimization and cost control in data pipelines.<br> Experience with one or more public clouds (like AWS, Google Cloud, Azure).<br> Nice to Have Experience with Omni specifically, or migrating between BI tools.<br> Backend fluency (Golang, NodeJS, Postgres) to fix data issues at their source.<br> Setting up and prototyping solutions using AWS; Kubernetes.<br> Experience working at or with education and/or assessment solutions.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Product Manager – Senior Specialist is responsible for owning the strategy, roadmap, and outcomes for a key product area at Zain Cash.<br> The role focuses on understanding customer needs, market trends, competitive dynamics, and product performance to identify opportunities for growth, differentiation, and continuous improvement.<br> The role leads to the end-to-end product lifecycle, from customer discovery and problem definition through strategy, prioritization, delivery, launch, measurement, and optimization.<br> The Product Manager – Senior Specialist works closely with cross-functional teams and stakeholders to ensure that product initiatives deliver measurable customer and business value while remaining aligned with Zain Cash’s strategy, objectives, and regulatory requirements.<br> product initiatives.<br> Own and continuously evolve the product strategy, roadmap, and outcomes for the assigned product area, ensuring alignment with Zain Cash’s strategy and OKRs.<br> Develop a deep understanding of customer needs, behaviors, pain points, and evolving expectations through research, feedback, analytics, and product data.<br> Monitor the market and competitive landscape to identify emerging trends, customer expectations, threats, and opportunities.<br> Identify opportunities for product differentiation, growth, adoption, engagement, retention, revenue, and operation.<br> Define, monitor, and manage product KIs, using data and experimentation to validate assumptions, measure impact, and continuously improve product performance.<br> Build and prioritize an evidence-based product roadmap, balancing customer value, business impact, strategic priorities, regulatory requirements, risk, dependencies, and effort.<br> Lead the end-to-end product lifecycle, from discovery and problem definition through delivery, launch, measurement, and continuous optimization.<br> Lead complex and high-impact product initiatives involving multiple teams, systems, stakeholders, and dependencies.<br> Develop business cases for significant product investments, considering customer value, business impact, cost, risk, and feasibility.<br> Identify opportunities for innovation, automation, AI, and digital transformation that create meaningful customer or business value.<br> Work closely with relevant teams to ensure compliance with regulatory, legal, risk, and compliance requirements throughout the product lifecycle.<br> Build strong alignment and collaboration across Design, Engineering, Data, Commercial, Marketing, Operations, Customer Care, Compliance, Risk, and other relevant stakeholders.<br> Translate customer and business needs into clear product requirements, priorities, objectives, and measurable outcomes.<br> Manage product-related dependencies, risks, issues, and trade-offs and facilitate effective decision-making across stakeholders.<br> Communicate product strategy, roadmap, priorities, progress, and outcomes effectively to technical, business, and senior stakeholders.<br> Monitor product performance following launch and identify opportunities for optimization and continuous improvement.<br> Leverage AI tools in day-to-day Product Management activities, including research, analysis, documentation, ideation, and productivity.<br> Support and mentor less-experienced Product Managers and contribute to improving Product Management practices and standards across ZainCash.<br> Prepare regular product performance reports, dashboards, and management updates as required.<br> Perform other duties related to the job as assigned by the direct supervisor.<br> Qualifications and Education Requirements Bachelor’s degree in business administration, Technology, Engineering, Finance, Economics, Marketing, Information Systems, or a related field.<br> 5+ years of relevant Product Management experience, with demonstrated ownership of digital products or customer experience.<br> Proven experience leads complex product initiatives involving multiple teams, stakeholders, systems, and dependencies.<br> Demonstrated experience managing the full product lifecycle, from discovery and strategy through execution, launch, measurement, and continuous improvement.<br> Product Management, Agile, or Scrum certifications are an advantage but not mandatory.<br> Preferred Skills Strong product strategy, customer discovery, prioritization, and commercial thinking skills.<br> Strong data and analytical skills, including defining KPIs, analyzing customer behavior and funnels, and using insights to guide product decisions.<br> Hands-on experience with product analytics and data visualization tools such as Mix panel, Amplitude, Tableau, Power BI, or similar.<br> Strong understanding of market research, competitive intelligence, and product differentiation.<br> Strong understanding of digital products, customer journeys, and digital financial services.<br> Experience working in regulated or compliance-sensitive environments is preferred.<br> Excellent communication, stakeholder management, influencing, and presentation skills.<br> Strong problem-solving, strategic thinking, and decision-making capabilities.<br> Ability to operate effectively in environments involving ambiguity, complexity, and a high level of ownership.<br> Comfortable using AI tools to support research, analysis, ideation, documentation, and productivity.<br> Experience in fintech, financial services, payments, banking, or digital wallets is considered an advantage but is not mandatory.<br></span> </div>

<p><h4>About Lucidya<\/h4>\n<p>Lucidya is building the next generation of AI-powered customer experience solutions for enterprises across the MENA region. Our new AI Agents business line focuses on deploying intelligent, enterprise-grade AI agents that automate, assist, and augment customer-facing and operational workflows - securely, reliably, and at scale.<\/p>\n<p>This role sits at the heart of turning AI agent concepts into live, business-impacting solutions.<\/p>\n<h4>About the Role<\/h4>\n<p>The Project \/ Delivery Manager owns one critical question:<\/p>\n<p><strong>\"How do we execute what we promised?\"<\/strong><\/p>\n<p>You take the Solution Consultant\u2019s vision and turn it into a clear execution plan, structured backlog, and predictable delivery rhythm - from initial scoping through go-live and stabilization.<\/p>\n<p>You are the operational backbone of AI agent pilots and enterprise deployments, ensuring alignment across clients, engineering, data, and AI teams while keeping delivery on track.<\/p>\n<h4>Key Responsibilities<\/h4>\n<ol>\n <li><strong>Scoping & Handover from Solution Consultant<\/strong>\n <p>You step in once a pilot or project is conceptually approved.<\/p>\n <p><strong>Formal Handover<\/strong><\/p>\n <p>Receive full delivery context, including:<\/p>\n <ul>\n <li>Discovery findings<\/li>\n <li>Workflow maps and agent logic<\/li>\n <li>Success criteria and KPIs<\/li>\n <li>Pilot narrative and client expectations<\/li>\n <\/ul>\n <p>Clarify:<\/p>\n <ul>\n <li>Scope, constraints, dependencies, and assumptions<\/li>\n <li>Technical and operational boundaries<\/li>\n <\/ul>\n <p><strong>Scope Confirmation<\/strong><\/p>\n <p>Translate high-level workflows into clear delivery components:<\/p>\n <ul>\n <li>AI Agent versions (v0, v1, v2\u2026)<\/li>\n <li>Integrations, channels, and data sources<\/li>\n <li>Dashboards, reporting, and monitoring<\/li>\n <li>Training, enablement, and documentation<\/li>\n <\/ul>\n <p>Align internally and with the client on:<\/p>\n <ul>\n <li>What is in scope vs out of scope for each phase<\/li>\n <\/ul>\n <\/li>\n <li><strong>Detailed Planning & Backlog Management<\/strong>\n <p>This is where ideas become execution.<\/p>\n <p>You own:<\/p>\n <ul>\n <li><strong>Building the delivery plan and timeline:<\/strong><\/li>\n <ul>\n <li>Milestones, sprints, and go-live checkpoints<\/li>\n <li>Cross-team dependencies (AI, backend, integrations, data, CX ops)<\/li>\n <\/ul>\n <li><strong>Creating and maintaining the delivery backlog:<\/strong><\/li>\n <ul>\n <li>Break down deliverables into tasks and subtasks<\/li>\n <li>Assign clear owners (AI Agent Engineers, Backend, Frontend, Data, Solutions)<\/li>\n <\/ul>\n <li><strong>Keeping tools accurate and trusted:<\/strong><\/li>\n <ul>\n <li>Trello \/ Jira \/ Notion as the single source of truth<\/li>\n <li>Task status, blockers, due dates, and changes<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>Coordination & Day-to-Day Execution<\/strong>\n <p>You are the operational heartbeat of each pilot or project.<\/p>\n <p>Responsibilities include:<\/p>\n <ul>\n <li>Running regular execution cadences:<\/li>\n <ul>\n <li>Standups and check-ins<\/li>\n <li>Progress reviews and decision syncs<\/li>\n <\/ul>\n <li>Ensuring tight collaboration between:<\/li>\n <ul>\n <li>Solution Consultants (business & workflows)<\/li>\n <li>Engineering and AI teams (implementation)<\/li>\n <li>Client stakeholders (CX, IT, Operations, Compliance)<\/li>\n <\/ul>\n <li>Driving execution discipline:<\/li>\n <ul>\n <li>Clear meeting notes<\/li>\n <li>Action items with owners and deadlines<\/li>\n <li>Relentless follow-up until closure<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>Risk, Change & Stakeholder Management<\/strong>\n <p>AI agent delivery comes with moving parts - you own visibility and control.<\/p>\n <p>You will:<\/p>\n <ul>\n <li>Maintain a risk & issues log covering:<\/li>\n <ul>\n <li>Technical risks (data access, integrations, latency, environments)<\/li>\n <li>Business risks (scope creep, stakeholder shifts, external dependencies)<\/li>\n <\/ul>\n <li>Manage change transparently:<\/li>\n <ul>\n <li>Assess impact on scope, timelines, and delivery<\/li>\n <li>Align with stakeholders before execution<\/li>\n <\/ul>\n <li>Provide clear, consistent communication:<\/li>\n <ul>\n <li>Status updates<\/li>\n <li>Escalations when needed<\/li>\n <li>Expectation management throughout the lifecycle<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>UAT, Go-Live & Post-Go-Live Stabilization<\/strong>\n <p>Plan and coordinate:<\/p>\n <ul>\n <li>UAT cycles and acceptance criteria<\/li>\n <li>Go-live readiness and rollout plans<\/li>\n <\/ul>\n <p>Ensure smooth transition:<\/p>\n <ul>\n <li>Monitor early performance and issues<\/li>\n <li>Coordinate fixes and optimizations<\/li>\n <\/ul>\n <p>Own final handover:<\/p>\n <ul>\n <li>Documentation<\/li>\n <li>Support transition<\/li>\n <li>Clear ownership post-delivery<\/li>\n <\/ul>\n <\/li>\n<\/ol>\n<h4>Requirements<\/h4>\n<ul>\n <li>5-8 years in:\n <ul>\n <li>SaaS implementation<\/li>\n <li>Technical project management<\/li>\n <li>Digital or platform delivery<\/li>\n <\/ul>\n <\/li>\n <li>3+ years delivering enterprise projects with multiple stakeholders (business & IT)<\/li>\n <li>Proven experience with:\n <ul>\n <li>Integrations, APIs, and data-driven workflows<\/li>\n <li>Background in CX, contact centers, CRM, or customer-facing platforms is a strong plus<\/li>\n <li>Experience working closely with product and engineering teams in Agile\/Scrum environments<\/li>\n <\/ul>\n <\/li>\n<\/ul>\n<h4>Must-Have Skills<\/h4>\n<ul>\n <li><strong>Project & Delivery Excellence<\/strong>\n <ul>\n <li>Strong command of:\n <ul>\n <li>Scoping, timelines, milestones<\/li>\n <li>RAID (Risks, Assumptions, Issues, Dependencies)<\/li>\n <\/ul>\n <\/li>\n <li>Confident running:\n <ul>\n <li>Standups, execution reviews, steering meetings<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Technical Literacy (Non-Coding)<\/strong>\n <ul>\n <li>Comfortable with:\n <ul>\n <li>API-based integrations and webhooks<\/li>\n <li>Data flows between systems<\/li>\n <\/ul>\n <\/li>\n <li>Able to:\n <ul>\n <li>Read basic API documentation and JSON payloads<\/li>\n <li>Translate technical constraints into delivery decisions<\/li>\n <\/ul>\n <\/li>\n <li>Solid conceptual understanding of:\n <ul>\n <li>SaaS platforms<\/li>\n <li>LLMs and AI agent workflows<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Stakeholder Management & Communication<\/strong>\n <ul>\n <li>Can confidently manage:\n <ul>\n <li>CX leadership<\/li>\n <li>IT and engineering teams<\/li>\n <li>Internal product and AI stakeholders<\/li>\n <\/ul>\n <\/li>\n <li>Produces:\n <ul>\n <li>Clear documentation<\/li>\n <li>Actionable recaps<\/li>\n <li>Concise, honest status updates<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Execution Mindset<\/strong>\n <ul>\n <li>Turns ideas into:\n <ul>\n <li>Tasks, owners, and deadlines<\/li>\n <\/ul>\n <\/li>\n <li>Keeps delivery tools always current and reliable<\/li>\n <li>Strong sense of ownership and follow-through<\/li>\n <\/ul>\n <\/li>\n <li><strong>AI Project Awareness<\/strong>\n <ul>\n <li>Comfortable with:\n <ul>\n <li>Iterative AI delivery (experiments, versions, evaluation cycles)<\/li>\n <li>Data privacy, guardrails, and quality metrics<\/li>\n <\/ul>\n <\/li>\n <li>Understands that AI delivery is adaptive, not linear<\/li>\n <\/ul>\n <\/li>\n<\/ul>\n<h4>Why Join Lucidya\u2019s AI Agents Team<\/h4>\n<ul>\n <li>Work at the intersection of AI, CX, and enterprise delivery<\/li>\n <li>Shape how AI agents are deployed in real-world, high-impact environments<\/li>\n <li>Partner with strong product, AI, and engineering teams<\/li>\n <li>Own delivery end-to-end - not just coordination<\/li>\n <li>Help define delivery standards for a brand-new AI business line<\/li>\n<\/ul>\n<p>Apply now and help us redefine the future of customer experience with AI agents.<\/p><\/p><p><\/p>

<p><h4>Description</h4> <p>Optimiza is seeking a skilled VOIP engineer with a focus on voice engineering to join our team. The successful candidate will be responsible for designing, implementing, and supporting voice network solutions, ensuring seamless communication and collaboration across the organization.</p> <h4>Key responsibilities:</h4> <ul> <li>Install, configure, and maintain Cisco Unified Communications Manager (CUCM) and related UC applications (Unity Connection, IM&P, CER, UCCX).</li> <li>Manage SIP trunks, dial plans, route patterns, translation rules, and call-routing logic.</li> <li>Support and configure Cisco IP phones, softphones, and video endpoints.</li> <li>Provide level 1–3 support for VoIP issues including call quality, registration failures, codec mismatches, and signaling problems.</li> <li>Troubleshoot SIP, SCCP, RTP, QoS, and network-related voice issues using tools such as RTMT, Wireshark, and Cisco logs.</li> <li>Monitor performance, resolve incidents, and perform root-cause analysis.</li> <li>Work with network teams to ensure proper QoS markings, VLAN configurations, and bandwidth provisioning for voice traffic.</li> <li>Validate end-to-end connectivity and ensure adherence to voice network best practices.</li> <li>Configure and manage Cisco voice gateways (MGCP, H.323, SIP), CUBE, and PSTN connectivity.</li> <li>Implement dial-peers, transcoding, conferencing resources, and survivability mechanisms (SRST).</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Telecommunication Engineering or any other relevant field.</li> <li>1-3 years of experience in implementing Cisco VOIP solutions.</li> <li>CCNP Collaboration preferred.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Optimiza is seeking a skilled VOIP engineer with a focus on voice engineering to join our team. The successful candidate will be responsible for designing, implementing, and supporting voice network solutions, ensuring seamless communication and collaboration across the organization.</p> <h4>Key responsibilities:</h4> <ul> <li>Install, configure, and maintain Cisco Unified Communications Manager (CUCM) and related UC applications (Unity Connection, IM&P, CER, UCCX).</li> <li>Manage SIP trunks, dial plans, route patterns, translation rules, and call-routing logic.</li> <li>Support and configure Cisco IP phones, softphones, and video endpoints.</li> <li>Provide level 1–3 support for VoIP issues including call quality, registration failures, codec mismatches, and signaling problems.</li> <li>Troubleshoot SIP, SCCP, RTP, QoS, and network-related voice issues using tools such as RTMT, Wireshark, and Cisco logs.</li> <li>Monitor performance, resolve incidents, and perform root-cause analysis.</li> <li>Work with network teams to ensure proper QoS markings, VLAN configurations, and bandwidth provisioning for voice traffic.</li> <li>Validate end-to-end connectivity and ensure adherence to voice network best practices.</li> <li>Configure and manage Cisco voice gateways (MGCP, H.323, SIP), CUBE, and PSTN connectivity.</li> <li>Implement dial-peers, transcoding, conferencing resources, and survivability mechanisms (SRST).</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Telecommunication Engineering or any other relevant field.</li> <li>1-3 years of experience in implementing Cisco VOIP solutions.</li> <li>CCNP Collaboration preferred.</li> </ul></p><p></p>

<p>Role Overview</p><p>We are seeking an experienced Freelance IT Finance &amp; Controlling Consultant to support the Digital Finance &amp; Governance team. The primary focus of this role is to provide hands-on support for IT budget planning, management reporting, month-end financial activities, and IT cost allocation/recharge processes. You will work remotely for a german company.</p><p>&nbsp;</p><p>The consultant will work closely with IT leadership, finance teams, and country organizations to ensure financial transparency, reporting accuracy, and efficient financial governance across the IT organization.</p><p>Key Responsibilities</p><p>&nbsp;</p><p>Support IT budget planning, forecasting, financial performance tracking, and month-end closing activities.</p><p>Prepare management reports, financial analyses, dashboards, and executive presentations.</p><p>Manage and enhance IT cost allocation and recharge processes, including data validation and reporting.</p><p>Monitor software licensing spend, usage, compliance, and optimization opportunities.</p><p>Drive license optimization initiatives to improve cost efficiency and value realization.</p><p>Coordinate and track software and service renewals, including financial impact assessments and stakeholder alignment.</p><p>Analyze budget deviations, identify risks and savings opportunities, and support cost optimization measures.</p><p>Collaborate with IT, Finance, Procurement, and vendors to ensure financial transparency and governance.</p><p>Contribute to process improvements, reporting automation, and continuous enhancement of IT financial management practices.</p><p>Skills</p><p>&nbsp;</p><p>Support IT budget planning, forecasting, financial performance tracking, and month-end closing activities.</p><p>Prepare management reports, financial analyses, dashboards, and executive presentations.</p><p>Manage and enhance IT cost allocation and recharge processes, including data validation and reporting.</p><p>Monitor software licensing spend, usage, compliance, and optimization opportunities.</p><p>Drive license optimization initiatives to improve cost efficiency and value realization.</p><p>Coordinate and track software and service renewals, including financial impact assessments and stakeholder alignment.</p><p>Analyze budget deviations, identify risks and savings opportunities, and support cost optimization measures.</p><p>Collaborate with IT, Finance, Procurement, and vendors to ensure financial transparency and governance.</p><p>Contribute to process improvements, reporting automation, and continuous enhancement of IT financial management practices.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br>We are currently recruiting an IT Support Coordinator to join our Global IT team.<br>This is a remote position open to candidates based in RI countries of operation ideally Jordan, Syria, Lebanon, Yemen, Palestine or T rkiye.<br>At Relief International, we are committed to building a representative, inclusive and authentic workplace. We strongly encourage applications from candidates from minoritized backgrounds those who bring lived experience of the contexts in which we work.<br>This role is classified as requiring standard pre-employment checks.<br>About Relief International<br>Relief International is an international non-profit organization that partners with communities impacted by conflict, climate change and disaster to save lives, build greater resilience and promote long-term health and wellbeing. We work in countries across Africa, Asia, and the Middle East, providing Health and Nutrition, WASH (Water, Sanitation, and Hygiene), Education and Livelihoods programming that creates the foundation for community resilience.<br>About the Opportunity<br>The role provides direct IT support to Jordan, Lebanon, Syria, T rkiye, Palestine, and Yemen, while also contributing to the global IT support function, including support for Sudan and Global Teams. Operating in complex, high-context environments with limited IT infrastructure in some locations, the position requires a high degree of autonomy, problem-solving, adaptability, and the ability to deliver reliable IT services across multiple countries.<br>The IT Support Coordinator ensures effective, timely, and compliant IT services for multiple RI country programs and global operations. The role delivers advanced technical troubleshooting, system access management, software provisioning, and IT capacity building across multiple high-risk operating environments. It also serves as the primary IT focal point for countries without local IT staff and as a backup to existing country IT roles.<br>Your Responsibilities<br>This role includes the following responsibilities.<br>• Provide advanced IT support across multiple RI country programs, resolving complex issues related to Microsoft 365, SharePoint, OneDrive, user access, software applications, and business systems.<br>• Act as the primary IT focal point for designated country offices, ensuring reliable and timely support in locations with limited or no local IT presence while maintaining business continuity.<br>• Manage user accounts, system access, permissions, and onboarding activities, ensuring secure and compliant access to RI systems and platforms.<br>• Support and mentor country IT staff and focal points, delivering guidance, training, and practical assistance to strengthen IT service delivery and compliance with RI policies.<br>• Coordinate software licensing, technology procurement, and asset management processes, ensuring compliance with organizational policies, donor requirements, and security standards.<br>• Monitor and maintain regional IT infrastructure and network devices, supporting cybersecurity controls, system integrity, and adherence to approved security baselines.<br>• Partner with country and global teams to identify technology solutions that improve operational effectiveness, support humanitarian programming, and enhance user experience across RI s global operations.<br>About You<br>You will bring the following experience and skills.<br>• Proven experience in IT support across multiple locations.<br>• Strong understanding of Microsoft 365, SharePoint, OneDrive, and Windows environments.<br>• Experience with software licensing and vendor coordination.<br>• Strong troubleshooting and problem-solving skills.<br>• Ability to work in complex, high-risk, and multi-cultural environments.<br>• Experience in NGO or humanitarian IT support would be a bonus.<br>• Familiarity with Starlink systems and portal management preferred.<br>• Arabic language skills preferred.<br>Research shows that women and people of colour are less likely to apply to jobs, unless they meet every single requirement. If you re excited about this role, but your experience doesn t align with every criteria described, we encourage you to apply anyway, you could be exactly what we need!<br>How to apply<br>To apply for this post, click on the Apply button in the job advert page .<br>• You will be asked to upload a CV and Cover Letter .<br>• The cover letter should be one page, and explain why you are interested in this post with Relief International and how your skills and experience make you a good fit.<br>Closing Date<br>We will be reviewing applicants on a rolling basis, please apply today as we may withdraw the position from the jobs board before the closing date.<br>As a humanitarian organization, Relief International is committed to the safeguarding of all those we come into contact with through our work. We are committed to the core humanitarian principles regarding prevention of sexual exploitation and abuse. Relief International expects all staff and volunteers to share this commitment and uphold the values and behaviors outlined in the Code of Conduct.<br>Recruitment to all roles in Relief International include a criminal records self-declaration, references, and other pre-employment checks, which may include police and qualifications checks.<br>Due to the nature of this role, we will be reviewing applications on an ongoing basis and the role might be filled and closed before the closing date. Early applications are encouraged.<br></div></section>

<p>About the Role: We're looking for a Senior Account Manager to own erad's top-up book end to end - from qualifying through disbursement - while leading retention on flagged accounts. You'll run a portfolio against a revenue and retention target and help shape erad's next cross-sell initiative.</p><p>What You'll Do:</p><ul><li>Develop and maintain a lightweight customer tiering model based on established policies and data.</li><li>Schedule and conduct tiered check-ins with clients, adhering to the cadence assigned to each tier.</li><li>Manage CSAT/NPS surveys following each completed top-up and accurately log all responses.</li><li>Manage the early-warning list for client retention and route flagged accounts to the retention offer checklist for follow-up.</li><li>Support the entire lifecycle of top-ups, including qualification, outreach, structuring, and disbursement.</li><li>Ensure top-up and retention reporting numbers are consistently current and accurate.</li><li>Promptly escalate at-risk accounts and identify unusual patterns in client behavior.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Who We're Looking For:</p><p>Education/Certifications: Bachelor s degree in business, finance, or a related field, or equivalent practical experience.</p><p>Experience: 5+ years of experience in account management or customer-facing roles.</p><p>Technical Skills: Proficiency in using spreadsheets and working with structured data.</p><p>Languages: Fluency in both Arabic and English.</p><p>Familiarity: Experience with CRM or other account management tools is a plus.</p>

<p>Do you love creating scroll-stopping content and know your way around a video editing timeline as well as a design file? We're looking for a Content Creator to join a fast-growing digital marketing agency, producing content across video, design, and social for a portfolio of brand and ecommerce clients. The agency's brand and ecommerce clients need a steady stream of high-quality, platform-native content to fuel their organic and paid channels. This role exists to plan, shoot, edit, and design that content end-to-end, so clients always have fresh, on-brand material ready to publish.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>3-5+ years creating content professionally, ideally within an agency, ecommerce brand, or creator/media environment</li><li>A portfolio or reel showing both video editing and design work, across formats like Reels, TikTok, YouTube Shorts, and static social content</li><li>Working knowledge of editing tools such as Premiere Pro, CapCut, or DaVinci Resolve, plus design tools like Photoshop, Canva, or Figma</li><li>Experience creating content for ecommerce or brand marketing (product content, UGC-style videos, ad creative, social content)</li></ul>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br> Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <ul> <li>Oversee and ensure the smooth daily operation of the Fairmont Gold Lounge.</li> <li>Consistently deliver professional, friendly, and engaging service in line with Fairmont Gold standards.</li> <li>Lead service within the Fairmont Gold Lounge, ensuring menu offerings and food presentation consistently meet brand standards.</li> <li>Foster high team morale and a strong spirit of collaboration to maintain exceptional service levels.</li> <li>Motivate, guide, and provide continuous support, coaching, and development for all team members.</li> <li>Support the training and onboarding of new colleagues while providing ongoing development for existing team members.</li> <li>Develop and maintain strong guest relationships to build loyalty and enhance the Fairmont Gold experience.</li> <li>Assist guests with hotel facilities and services in a knowledgeable, professional, and helpful manner.</li> <li>Provide exceptional and personalized information regarding local attractions and points of interest.</li> <li>Coordinate with the Front Office regarding hotel events, group arrivals, and special functions to ensure seamless service delivery.</li> <li>Ensure accurate billing procedures for Fairmont Gold groups and individual guests.</li> <li>Participate in the Manager on Duty program for hotel restaurants as required.</li> <li>Maintain a strong focus on health & safety and actively contribute to a safe working environment.</li> <li>Support and actively engage in the hotel’s environmental and sustainability initiatives, including department-specific programs.</li> <li>Adhere to all hotel policies, procedures, and the established code of ethics.</li> <li>Work assigned shifts in other Food & Beverage outlets as directed by management.</li> <li>Perform additional duties and responsibilities as assigned by management.</li> <li>Uphold the highest standards of internal and external guest service at all times.</li> </ul> <h4>Qualifications</h4> <ul> <li>One year of supervisory experience in a hotel restaurant or lounge (four-diamond hotel).</li> <li>Two years of progressive experience in a high-volume hotel restaurant or lounge.</li> <li>Must have thorough working knowledge of hotel food & beverage operations.</li> <li>Good English communication skills.</li> <li>Proven leadership, motivational, decision-making, and problem-solving skills.</li> <li>Strong business acumen with an understanding of hotel financial reporting structures.</li> <li>Excellent, proven food & beverage product knowledge is required.</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset.</li> <li>Prior experience working with Opera or a related system.</li> <li>Strong interpersonal and problem-solving abilities.</li> <li>Fluency in English; additional languages are a plus.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br> Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <ul> <li>Oversee and ensure the smooth daily operation of the Fairmont Gold Lounge.</li> <li>Consistently deliver professional, friendly, and engaging service in line with Fairmont Gold standards.</li> <li>Lead service within the Fairmont Gold Lounge, ensuring menu offerings and food presentation consistently meet brand standards.</li> <li>Foster high team morale and a strong spirit of collaboration to maintain exceptional service levels.</li> <li>Motivate, guide, and provide continuous support, coaching, and development for all team members.</li> <li>Support the training and onboarding of new colleagues while providing ongoing development for existing team members.</li> <li>Develop and maintain strong guest relationships to build loyalty and enhance the Fairmont Gold experience.</li> <li>Assist guests with hotel facilities and services in a knowledgeable, professional, and helpful manner.</li> <li>Provide exceptional and personalized information regarding local attractions and points of interest.</li> <li>Coordinate with the Front Office regarding hotel events, group arrivals, and special functions to ensure seamless service delivery.</li> <li>Ensure accurate billing procedures for Fairmont Gold groups and individual guests.</li> <li>Participate in the Manager on Duty program for hotel restaurants as required.</li> <li>Maintain a strong focus on health & safety and actively contribute to a safe working environment.</li> <li>Support and actively engage in the hotel’s environmental and sustainability initiatives, including department-specific programs.</li> <li>Adhere to all hotel policies, procedures, and the established code of ethics.</li> <li>Work assigned shifts in other Food & Beverage outlets as directed by management.</li> <li>Perform additional duties and responsibilities as assigned by management.</li> <li>Uphold the highest standards of internal and external guest service at all times.</li> </ul> <h4>Qualifications</h4> <ul> <li>One year of supervisory experience in a hotel restaurant or lounge (four-diamond hotel).</li> <li>Two years of progressive experience in a high-volume hotel restaurant or lounge.</li> <li>Must have thorough working knowledge of hotel food & beverage operations.</li> <li>Good English communication skills.</li> <li>Proven leadership, motivational, decision-making, and problem-solving skills.</li> <li>Strong business acumen with an understanding of hotel financial reporting structures.</li> <li>Excellent, proven food & beverage product knowledge is required.</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset.</li> <li>Prior experience working with Opera or a related system.</li> <li>Strong interpersonal and problem-solving abilities.</li> <li>Fluency in English; additional languages are a plus.</li> </ul></p><p></p>

<p>We envisage success in this role to include; Management and oversight of all onboarding activities end to end for KSA initially, with the broader GCC thereafter, to ensure a professional candidate experience Partner with Division Leadership to ensure transparency, efforts and focus on meeting strict project resource deadlines Work closely with Talent Acquisition to understand and manage upcoming hires, including prioritizing commencements and providing applicable mobilization updates on each candidate Work closely with Support Division stakeholders to ensure that all new hires have the necessary resources such as IT equipment, systems access, venue access necessary for success Display strong knowledge and understanding of the local labor market and requirements Development of support materials such as New Joiner Packs and Standard Operating Procedures Provide personalized after care to employees to facilitate their relocation such as assisting with opening bank accounts, rental guidance, dependent support etc. Other responsibilities assigned by HR Leadership.</p><p><strong>Desired Candidate Profile</strong></p><p>To be successful in this dynamic opportunity, we envision that your career journey to date will include a minimum of 10 years career experience in an HR role with at least 2 to 3 years in a fast-paced position focused on onboarding new hires. Ideally applicants will hold a bachelor s degree in Human Resource Management, Organizational Development, or a related discipline. A CIPD qualification or equivalent HR qualification would be an advantage. Previous experience in onboarding activities is essential and an understanding of local regulations on mobility is desired.</p>

<p><h4>Description</h4> <p>At Optimiza, we are looking for a dedicated Service Delivery Manager to lead and manage our service delivery teams, ensuring the highest quality of service is consistently provided to our clients. The ideal candidate will act as the key liaison between clients and internal teams, driving service excellence and fostering long-term relationships. This role requires a proactive approach to problem-solving, excellent leadership skills, and a thorough understanding of service delivery processes.</p> <h4>Responsibilities:</h4> <ul> <li>Oversee and manage the end-to-end service delivery lifecycle, ensuring adherence to SLAs and client expectations.</li> <li>Build strong client relationships to ensure satisfaction and retention.</li> <li>Coordinate with cross-functional teams to deliver seamless services that meet business needs.</li> <li>Identify areas for process improvement and implement best practices to enhance service quality.</li> <li>Monitor service performance metrics and provide regular reports to stakeholders.</li> <li>Lead, mentor, and develop service delivery teams to achieve operational excellence.</li> <li>Manage budgets and resource allocation related to service delivery.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Business, IT, or a related field.</li> <li>Minimum 7 years of experience in service delivery management or related roles, preferably in IT or technology industries.</li> <li>Strong understanding of IT service management frameworks such as ITIL.</li> <li>Proven leadership and team management skills.</li> <li>Excellent communication and client relationship management abilities.</li> <li>Experience with process improvement methodologies and tools.</li> <li>Ability to manage budgets and optimize resource allocation.</li> <li>Relevant certifications like ITIL Foundation or higher are a plus.</li> </ul> <h4>Benefits</h4> <p>Class A health insurance</p></p><p></p>

<p><h4>Description</h4> <p>At Optimiza, we are looking for a dedicated Service Delivery Manager to lead and manage our service delivery teams, ensuring the highest quality of service is consistently provided to our clients. The ideal candidate will act as the key liaison between clients and internal teams, driving service excellence and fostering long-term relationships. This role requires a proactive approach to problem-solving, excellent leadership skills, and a thorough understanding of service delivery processes.</p> <h4>Responsibilities:</h4> <ul> <li>Oversee and manage the end-to-end service delivery lifecycle, ensuring adherence to SLAs and client expectations.</li> <li>Build strong client relationships to ensure satisfaction and retention.</li> <li>Coordinate with cross-functional teams to deliver seamless services that meet business needs.</li> <li>Identify areas for process improvement and implement best practices to enhance service quality.</li> <li>Monitor service performance metrics and provide regular reports to stakeholders.</li> <li>Lead, mentor, and develop service delivery teams to achieve operational excellence.</li> <li>Manage budgets and resource allocation related to service delivery.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Business, IT, or a related field.</li> <li>Minimum 7 years of experience in service delivery management or related roles, preferably in IT or technology industries.</li> <li>Strong understanding of IT service management frameworks such as ITIL.</li> <li>Proven leadership and team management skills.</li> <li>Excellent communication and client relationship management abilities.</li> <li>Experience with process improvement methodologies and tools.</li> <li>Ability to manage budgets and optimize resource allocation.</li> <li>Relevant certifications like ITIL Foundation or higher are a plus.</li> </ul> <h4>Benefits</h4> <p>Class A health insurance</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced and highly creative Sous Chef to lead the culinary operations for a bold and playful dining concept bringing together contemporary global cuisine, creative comfort food, and indulgent desserts within one distinctive guest experience.<br> The menu takes inspiration from around the world, combining Asian flavours and techniques with Italian classics, contemporary burgers and sandwiches, globally inspired starters, and a strong focus on indulgent chocolate and pastry creations.<br> The Sous Chef will be responsible for maintaining the quality and consistency of the existing menu while continuously developing the culinary offering in line with the personality of the brand.<br> This role requires a chef who understands modern casual dining, international flavours, high-volume service, menu development, presentation, and commercial kitchen management .<br> The successful candidate will be both a creative culinary leader and a strong operator, capable of translating an imaginative menu into a consistently excellent product while managing food costs, kitchen performance, quality, and team development.<br> This role is based in Riyadh and is a seasonal 6 month role Nov-April At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: An opportunity to lead the founding team launching a new in house Persian restaurant concept by SIHAMCO - a first within The Groves' Portfolio.<br> Competitive salary packages – aligned with market standards and experience Health insurance, accommodation provided and transportation allowance Career development &amp; Internal promotions – grow with us across departments and seasons Creative &amp; collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality &amp; entertainment concepts – gain experience in premium F&amp;B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world About The Company SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br> Join Us Whether you’re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history.<br> Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.<br> Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.<br> Lead the overall kitchen operation, ensuring a consistently high standard of food quality, presentation, taste, and execution.<br> Oversee the preparation and service of a diverse menu incorporating Asian, Italian, American and contemporary global influences .<br> Maintain and continuously improve recipes, plating standards, preparation methods, and kitchen SOPs.<br> Ensure consistency across the menu, from starters and salads through to burgers, sandwiches, pasta, Asian-inspired dishes, and desserts.<br> Work closely with the management team on menu development, seasonal changes, new dishes, promotions, and special culinary activations.<br> Develop innovative dishes that fit the playful and creative identity of Little Krazy while remaining commercially viable.<br> Ensure all recipes are properly documented with accurate ingredients, yields, portion sizes, preparation methods, and presentation standards.<br> Manage food costs, portion control, wastage, yields, and GP in line with agreed targets.<br> Monitor food quality and ensure all ingredients meet the required standards.<br> Work closely with suppliers and procurement teams to source quality ingredients at competitive prices.<br> Lead daily kitchen briefings, tastings, quality checks, and service preparation.<br> Ensure smooth communication and coordination between kitchen sections and front-of-house during service.<br> Recruit, train, coach, and develop the kitchen brigade to create a strong, disciplined, and motivated team.<br> Manage kitchen scheduling, staffing requirements, section allocation, and daily operational priorities.<br> Ensure strict compliance with food safety, HACCP, hygiene, sanitation, and health and safety requirements.<br> Maintain a clean, organised, efficient, and professional kitchen environment.<br> Monitor kitchen equipment and ensure proper maintenance and safe operation.<br> Stay informed about international culinary trends, new techniques, ingredients, and contemporary dining concepts.<br> Introduce new ideas and culinary experiences that strengthen Little Krazy's identity and differentiate the concept from competitors.<br> Culinary Profile The ideal candidate should have strong experience across a multi-cuisine, contemporary restaurant environment , with an understanding of: Asian-inspired cuisine and flavours Japanese and Korean techniques and ingredients Italian pasta and classic sauces Contemporary burgers and sandwiches Modern comfort food International salads and starters Chocolate, pastry and indulgent desserts Modern plating and presentation High-volume restaurant production Experience working with diverse menus and concepts is particularly important, as the role requires a chef who can confidently move between different culinary styles while maintaining consistency and quality.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced and highly creative Head Chef to lead the culinary operations for a bold and playful dining concept bringing together contemporary global cuisine, creative comfort food, and indulgent desserts within one distinctive guest experience.<br> The menu takes inspiration from around the world, combining Asian flavours and techniques with Italian classics, contemporary burgers and sandwiches, globally inspired starters, and a strong focus on indulgent chocolate and pastry creations.<br> The Head Chef will be responsible for maintaining the quality and consistency of the existing menu while continuously developing the culinary offering in line with the personality of the brand.<br> This role requires a chef who understands modern casual dining, international flavours, high-volume service, menu development, presentation, and commercial kitchen management .<br> The successful candidate will be both a creative culinary leader and a strong operator, capable of translating an imaginative menu into a consistently excellent product while managing food costs, kitchen performance, quality, and team development.<br> This role is based in Saudi Arabia, relocation support is provided.<br> At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: An opportunity to lead the founding team launching a new in house Persian restaurant concept by SIHAMCO - a first within The Groves' Portfolio.<br> Competitive salary packages – aligned with market standards and experience Health insurance, accommodation provided and transportation allowance Career development &amp; Internal promotions – grow with us across departments and seasons Creative &amp; collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality &amp; entertainment concepts – gain experience in premium F&amp;B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world About The Company SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br> Join Us Whether you’re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history.<br> Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.<br> Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.<br> Lead the overall kitchen operation, ensuring a consistently high standard of food quality, presentation, taste, and execution.<br> Oversee the preparation and service of a diverse menu incorporating Asian, Italian, American and contemporary global influences .<br> Maintain and continuously improve recipes, plating standards, preparation methods, and kitchen SOPs.<br> Ensure consistency across the menu, from starters and salads through to burgers, sandwiches, pasta, Asian-inspired dishes, and desserts.<br> Work closely with the management team on menu development, seasonal changes, new dishes, promotions, and special culinary activations.<br> Develop innovative dishes that fit the playful and creative identity of Little Krazy while remaining commercially viable.<br> Ensure all recipes are properly documented with accurate ingredients, yields, portion sizes, preparation methods, and presentation standards.<br> Manage food costs, portion control, wastage, yields, and GP in line with agreed targets.<br> Monitor food quality and ensure all ingredients meet the required standards.<br> Work closely with suppliers and procurement teams to source quality ingredients at competitive prices.<br> Lead daily kitchen briefings, tastings, quality checks, and service preparation.<br> Ensure smooth communication and coordination between kitchen sections and front-of-house during service.<br> Recruit, train, coach, and develop the kitchen brigade to create a strong, disciplined, and motivated team.<br> Manage kitchen scheduling, staffing requirements, section allocation, and daily operational priorities.<br> Ensure strict compliance with food safety, HACCP, hygiene, sanitation, and health and safety requirements.<br> Maintain a clean, organised, efficient, and professional kitchen environment.<br> Monitor kitchen equipment and ensure proper maintenance and safe operation.<br> Stay informed about international culinary trends, new techniques, ingredients, and contemporary dining concepts.<br> Introduce new ideas and culinary experiences that strengthen Little Krazy's identity and differentiate the concept from competitors.<br> Culinary Profile The ideal candidate should have strong experience across a multi-cuisine, contemporary restaurant environment , with an understanding of: Asian-inspired cuisine and flavours Japanese and Korean techniques and ingredients Italian pasta and classic sauces Contemporary burgers and sandwiches Modern comfort food International salads and starters Chocolate, pastry and indulgent desserts Modern plating and presentation High-volume restaurant production Experience working with diverse menus and concepts is particularly important, as the role requires a chef who can confidently move between different culinary styles while maintaining consistency and quality.<br></span> </div>

<p>Lead and coordinate cross-functional technical teams, including software developers, QA engineers, and technical specialists, throughout the project lifecycle. Own the end-to-end technical delivery of multiple IT projects, ensuring successful execution from planning through deployment. Serve as the primary IT point of contact for the PMO, business units, third-party vendors, and technology partners. Translate business requirements into actionable technical plans, priorities, and delivery roadmaps. Provide technical leadership to ensure solutions meet architecture, security, quality, and performance standards. Manage IT project scope, schedules, resource allocation, deliverables, and technical dependencies. Facilitate technical discussions, drive decision-making, and resolve delivery challenges across stakeholders. Identify, assess, and mitigate technical risks while proactively managing project dependencies and blockers. Coordinate smooth transitions between development, testing, release, and production deployment activities. Monitor delivery progress, resource utilization, project health, and technical performance, providing regular updates to IT leadership. Foster collaboration, accountability, and continuous improvement across technical teams to achieve successful project outcomes.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field. 7+ years of experience in software development, IT project delivery, or technology leadership roles. Proven experience managing technical teams and delivering complex IT projects. Strong understanding of software development methodologies, SDLC, Agile, and Scrum practices. Experience working with PMOs, business stakeholders, vendors, and cross-functional teams. Excellent leadership, stakeholder management, communication, and problem-solving skills. Strong understanding of software architecture, application delivery, quality assurance, and deployment processes. PMP, PRINCE2, Scrum Master, or Agile certifications are considered an advantage.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Overview</strong><br><p><span>KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration – through conceptualization – to realization of planning, design or project delivery in the built and natural environments. For over 60 years we’ve led with vision, contributing to many of the world’s most ambitious projects, iconic places, remarkable experiences and prosperous communities.</span></p><br><p><span>As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms. We are also ranked by World Architecture as the 51st largest global architecture firm and the #1 Firm in the Middle East Region in their 2024 WA100 Survey.</span></p><br><p><span>We invite you to join us. Why?</span></p><br><p><span>When you join KEO, you’ll discover more than just a job – you’ll find a supportive environment that fosters your professional development through internal global mobility and career development and does so within a culture that supports company-wide health and well-being through on-demand counselling services and regular workplace clinics. You will be invited to celebrate community events such as sports days, fun-runs, in-house sports teams and beach clean ups. In addition to your competitive package and benefits you will have access to a suite of policies that include hybrid working arrangements, individual athletic sponsorship, study assistance sponsorship, employee referral rewards.</span></p><br> <br><strong>Responsibilities</strong><br><p><span>We envisage success in this role to include;</span></p><br><ul><li><span>Management and oversight of all onboarding activities end to end for KSA initially, with the broader GCC thereafter, to ensure a professional candidate experience</span></li><li><span>Partner with Division Leadership to ensure transparency, efforts and focus on meeting strict project resource deadlines</span></li><li><span>Work closely with Talent Acquisition to understand and manage upcoming hires, including prioritizing commencements and providing applicable mobilization updates on each candidate</span></li><li><span>Work closely with Support Division stakeholders to ensure that all new hires have the necessary resources such as IT equipment, systems access, venue access necessary for success</span></li><li><span>Display strong knowledge and understanding of the local labor market and requirements</span></li><li><span>Development of support materials such as New Joiner Packs and Standard Operating Procedures</span></li><li><span>Provide personalized after care to employees to facilitate their relocation such as assisting with opening bank accounts, rental guidance, dependent support etc.</span></li><li><span>Other responsibilities assigned by HR Leadership.</span></li></ul> <br><strong>Qualifications</strong><br><p><span><span>To be successful in this dynamic opportunity, we envision that your career journey to date will include a minimum of 5 years’ career experience in an HR role with at least 2 years in a fast-paced position focused on onboarding new hires.</span></span></p><br><p><span>Ideally applicants will hold a bachelor’s degree in Human Resource Management, Organizational Development, or a related discipline. A CIPD qualification or equivalent HR qualification would be an advantage.</span></p><br><p><span>Previous experience in onboarding activities is essential and an understanding of local regulations on mobility is desired.</span></p><br><p><span>KEO’s performance is founded upon integrity, results, innovation, safety and our people. We embrace diversity and recognize its’ contribution to client success wherever we work.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Overview</strong><br><p><span>KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration – through conceptualization – to realization of planning, design or project delivery in the built and natural environments. For over 60 years we’ve led with vision, contributing to many of the world’s most ambitious projects, iconic places, remarkable experiences and prosperous communities.</span></p><br><p><span>As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms. We are also ranked by World Architecture as the 51st largest global architecture firm and the #1 Firm in the Middle East Region in their 2024 WA100 Survey.</span></p><br><p><span>We invite you to join us. Why?</span></p><br><p><span>When you join KEO, you’ll discover more than just a job – you’ll find a supportive environment that fosters your professional development through internal global mobility and career development and does so within a culture that supports company-wide health and well-being through on-demand counselling services and regular workplace clinics. You will be invited to celebrate community events such as sports days, fun-runs, in-house sports teams and beach clean ups. In addition to your competitive package and benefits you will have access to a suite of policies that include hybrid working arrangements, individual athletic sponsorship, study assistance sponsorship, employee referral rewards.</span></p><br> <br><strong>Responsibilities</strong><br><p><span>We envisage success in this role to include;</span></p><br><ul><li><span>Management and oversight of all onboarding activities end to end for KSA initially, with the broader GCC thereafter, to ensure a professional candidate experience</span></li><li><span>Partner with Division Leadership to ensure transparency, efforts and focus on meeting strict project resource deadlines</span></li><li><span>Work closely with Talent Acquisition to understand and manage upcoming hires, including prioritizing commencements and providing applicable mobilization updates on each candidate</span></li><li><span>Work closely with Support Division stakeholders to ensure that all new hires have the necessary resources such as IT equipment, systems access, venue access necessary for success</span></li><li><span>Display strong knowledge and understanding of the local labor market and requirements</span></li><li><span>Development of support materials such as New Joiner Packs and Standard Operating Procedures</span></li><li><span>Provide personalized after care to employees to facilitate their relocation such as assisting with opening bank accounts, rental guidance, dependent support etc.</span></li><li><span>Other responsibilities assigned by HR Leadership.</span></li></ul> <br><strong>Qualifications</strong><br><p><span><span>To be successful in this dynamic opportunity, we envision that your career journey to date will include&nbsp;a minimum of 10 years’ career experience in an HR role with at least 2 to 3 years in a fast-paced position focused on onboarding new hires.</span></span></p><br><p><span>Ideally applicants will hold a bachelor’s degree in Human Resource Management, Organizational Development, or a related discipline. A CIPD qualification or equivalent HR qualification would be an advantage.</span></p><br><p><span>Previous experience in onboarding activities is essential and an understanding of local regulations on mobility is desired.</span></p><br><p><span>KEO’s performance is founded upon integrity, results, innovation, safety and our people. We embrace diversity and recognize its’ contribution to client success wherever we work.</span></p><br> </div>