وظائف ممرضات - العقبة الأردن

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Our jobs aren t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.</p> <p> </p> <p>No matter what position you are in, there are a few things that are critical to success ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts to get it right for our guests and our business each and every time.</p> <p> </p> </div> <div> </div> <p><br></p>

<p>POSITION SUMMARY Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<p>POSITION SUMMARY Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: high school diploma or G.E.D. equivalent.</p><p>Related Work Experience: No related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Our jobs aren t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.</p><p>Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts to get it right for our guests and our business each and every time.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Our jobs aren't just about mixing drinks. Instead, we want to build an experience that is memorable and unique. Our bartenders have the basics down, but are constantly on the look-out for new trends, micro-local offerings, and guests evolving needs. They are not just a beverage enthusiast, but also the host of the space. Their role goes beyond the bar itself to take ownership of guest service more broadly and do what needs to be done. Bartenders will use their knowledge and expertise to make the bar look and function flawlessly. They will build relationships with others across the hotel and in the community, to anticipate and deliver on our guests needs. They should be passionate about the guest service experience, but also have an eye for detail from the money that moves through their hands, to the information they provide to guests, to the quality of their drinks. No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, protecting company assets, maintaining confidentiality, and ensuring your uniform and personal appearance are professional. Bartenders will be on their feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to their work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Bartenders to get it right for our guests and our business each and every time.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: High school diploma or G.E.D. equivalent.</li><li>Related Work Experience: At least 1 year of related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: High school diploma or G.E.D. equivalent.</li><li>Related Work Experience: No related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li></ul><p></p></section>

<p>Oversee the day-to-day operations of the store and ensure smooth business activities.<br><br>Deliver excellent customer service by greeting customers, addressing inquiries, and resolving complaints in a professional and timely manner.<br><br>Monitor and analyze sales performance, identify trends, and implement actions to achieve sales and profitability targets.<br><br>Monitor top-selling products, identify stock gaps, and coordinate replenishment activities to maximize sales opportunities.<br><br>Manage inventory activities including receiving shipments, stock transfers, stock counts, damaged items, returns, and shrinkage control.<br><br>Ensure stock levels are maintained and orders are placed accurately to support business needs.<br><br>Maintain high visual merchandising standards and ensure the store's appearance reflects brand guidelines at all times.<br><br>Monitor the cleanliness and maintenance of sales areas, stockrooms, cash registers, and store facilities.<br><br>Prepare staff schedules based on business requirements, sales forecasts, and operational needs.<br><br>Set daily sales targets and communicate objectives clearly to the store team.<br><br>Recruit, train, coach, and motivate employees to ensure high levels of performance and engagement.<br><br>Conduct regular performance discussions and support employee development initiatives.<br><br>Manage store expenses and ensure operations remain within approved budgets.<br><br>Prepare and review reports related to sales, inventory, operational performance, and key business indicators.<br><br>Ensure compliance with company policies, operational procedures, and local regulations, including maintaining valid store licenses and employee documentation.<br><br>Monitor market trends, customer needs, and competitor activities and share insights with management.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in business administration, Retail Management, or a related field.<br><br>4-6 years of experience in retail operations or a similar role.<br><br>Minimum 2 years of experience in a managerial or supervisory position.<br><br>Proficiency in Microsoft Office applications.<br><br>Fluency in English; Arabic is an advantage.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p> <p> </p> <p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 1 year of related work experience.</p> <p>Supervisory Experience: At least 1 year of supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist , and let your heart guide you in this world where life beats faster.</p><p>Job Description Job Summary The Security Agent is responsible for maintaining a safe, secure, and welcoming environment for guests, Heartists, visitors, and hotel assets. The role ensures the protection of people and property through regular patrols, monitoring security systems, enforcing hotel policies, responding to emergencies, and providing professional assistance while upholding Accor's values and service standards.</p><p>Key Responsibilities</p><p>Safety &amp; Security</p><ul><li>Patrol all hotel areas, including guest floors, public areas, back-of-house, parking areas, and perimeter.</li><li>Monitor CCTV systems, alarms, and access control systems.</li><li>Protect hotel assets against theft, damage, vandalism, and unauthorized access.</li><li>Ensure all emergency exits, fire equipment, and escape routes remain accessible.</li><li>Conduct routine security inspections and report any hazards immediately.</li><li>Assist in implementing hotel security procedures and emergency response plans.</li></ul><p>Guest &amp; Heartist Assistance</p><ul><li>Provide courteous assistance to guests, Heartists, and visitors.</li><li>Escort guests or employees when required.</li><li>Respond promptly to guest concerns related to safety and security.</li><li>Maintain a professional and approachable presence throughout the property.</li></ul><p>Incident Management</p><ul><li>Respond immediately to emergencies including fire alarms, medical incidents, accidents, disturbances, and security breaches.</li><li>Complete detailed incident and occurrence reports accurately and promptly.</li><li>Preserve evidence and assist management during investigations when necessary.</li><li>Coordinate with local authorities, police, fire department, and emergency services when required.</li></ul><p>Access Control</p><ul><li>Monitor staff entrances and exits.</li><li>Verify identification of contractors and visitors.</li><li>Ensure delivery vehicles and suppliers follow hotel security procedures.</li><li>Control access to restricted areas.</li></ul><p>Fire &amp; Life Safety</p><ul><li>Participate in fire drills and emergency evacuation procedures.</li><li>Monitor compliance with fire safety regulations.</li><li>Assist with emergency evacuations when required.</li><li>Report any fire safety deficiencies immediately.</li></ul><p>Administrative Duties</p><ul><li>Maintain accurate daily security logs.</li><li>Prepare incident, accident, and shift reports.</li><li>Record lost and found items according to hotel procedures.</li><li>Communicate security concerns during shift handovers.</li></ul><p>Compliance</p><ul><li>Follow all Accor policies, hotel standards, and local regulations.</li><li>Maintain confidentiality regarding guests, Heartists, and hotel operations.</li><li>Comply with Health &amp; Safety, Food Safety (where applicable), environmental, and security policies.</li></ul><p>Qualifications</p><ul><li>High school diploma or equivalent.</li><li>Previous experience in hotel security, hospitality, military, or law enforcement is preferred.</li><li>Valid security certification or license (where required by local regulations).</li><li>Basic knowledge of fire safety and emergency procedures.</li></ul><p>Skills &amp; Competencies</p><ul><li>Strong observation and attention to detail.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to remain calm under pressure.</li><li>Professional appearance and conduct.</li><li>Good problem-solving and conflict resolution skills.</li><li>Ability to write clear and accurate reports.</li><li>Basic computer skills.</li><li>Ability to work rotating shifts, weekends, public holidays, and overnight.</li></ul><p>Physical Requirements</p><ul><li>Ability to stand and walk for extended periods.</li><li>Ability to respond quickly to emergencies.</li><li>Capable of lifting moderate weights when required.</li><li>Ability to work indoors and outdoors in varying weather conditions.</li></ul><p>Core Competencies (Accor Values)</p><ul><li>Guest Passion</li><li>Sustainable Performance</li><li>Spirit of Conquest</li><li>Innovation</li><li>Respect</li><li>Trust</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Timely response to security incidents.</li><li>Accuracy and completion of incident reports.</li><li>Compliance with security patrol schedules.</li><li>Reduction in security-related incidents.</li><li>Compliance with fire and life safety procedures.</li><li>Positive guest and Heartist feedback regarding safety and professionalism.</li><li>Adherence to Accor security standards and local regulations.</li></ul><p>This job description reflects the responsibilities and expectations of a Security Agent within an Accor hotel and may be updated based on operational requirements.</p><p>Qualifications Your experience and skills include:</p><ul><li>Relevant security experience is an asset</li><li>Strong interpersonal and problem solving abilities</li><li>Highly responsible &amp; reliable</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent.</li><li>Previous experience in hotel security, hospitality, military, or law enforcement is preferred.</li><li>Valid security certification or license (where required by local regulations).</li><li>Basic knowledge of fire safety and emergency procedures.</li><li>Strong observation and attention to detail.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to remain calm under pressure.</li><li>Professional appearance and conduct.</li><li>Good problem-solving and conflict resolution skills.</li><li>Ability to write clear and accurate reports.</li><li>Basic computer skills.</li><li>Ability to work rotating shifts, weekends, public holidays, and overnight.</li><li>Ability to stand and walk for extended periods.</li><li>Ability to respond quickly to emergencies.</li><li>Capable of lifting moderate weights when required.</li><li>Ability to work indoors and outdoors in varying weather conditions.</li><li>Relevant security experience is an asset</li><li>Strong interpersonal and problem solving abilities</li><li>Highly responsible &amp; reliable</li></ul><p></p></section>

<p>We are looking for a Human Resources coordinator to join our dynamic team. Do you have a leadership personality and experience in HR field? This is your chance to be part of our success story!</p><p>One Main Responsibilities :</p><ul><li>Develop the HR strategic plan and align it with the company s overall objectives.</li><li>Design and implement compensation and benefits policies that ensure fairness, competitiveness, and financial sustainability.</li><li>Review promotion plans and succession planning for critical positions to ensure continuity and talent sustainability.</li><li>Develop and update internal HR policies and procedures in compliance with governmental regulations.</li><li>Supervise the preparation and execution of the HR budget, including payroll, recruitment, training, and other organizational activities.</li><li>Lead initiatives to improve the work environment and develop employee engagement and motivation programs that enhance productivity and job satisfaction.</li><li>Represent the HR department before governmental and regulatory authorities regarding labor issues and inspections.</li><li>Additional tasks to be discussed during the interview.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>One of the leading Food Industries in Jordan looking to hire "Human Resources Manager" in Amman with the following qualification :</p><ul><li>- Bachelor's degree in Human Resources, Business Administration, or a related field.</li><li>- Minimum of 3 years' experience in an HR supervisory role, preferably within an industrial or FMCG environment.</li><li>- Strong knowledge of Jordan Labor Law and HR best practices.</li><li>- Excellent communication, problem-solving, and leadership skills.</li><li>-</li></ul>

<p>Job Scope The Technical Support Engineer is accountable for addressing technical issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times. Main Duties and Responsibilities • Analyze technical issues based on defined support processes and procedures and report actions accordingly • Attend to technical issues raised by partners and end users in a timely and efficient manner • Maintain strong relationships with partners and customers • Ensure constant and effective communication with assigned vendors securing full support on technical issues • Respond to after-hours support queries during assigned rotations and escalate issues if needed</p><p><strong>Desired Candidate Profile</strong></p><p>Education Bachelor s degree in Computer Science or any other related field Experience At least 3 years of relevant experience preferably as an ATM Engineer. #LI-SK</p>

<p>The Client Service's responsibilities include welcoming customers, preparing drinks, and providing the necessary support and assistance in the process of preparing and packaging the customer's orders assuring quality and safety standards. Greeting and welcoming customers. Preparing drinks according to our recipes and operating procedures. Informing customers about our menu and drink options and answering all customer inquiries. Cross-selling other items on the menu. Adhering to the quality standards specified in our operating procedures. Adhering to our general safety procedures. Complying with food safety instructions (proper storage methods, production date labeling, storage locations, refrigerator temperatures) Monitoring the expiry dates of items stored at the fridge, branch and warehouse. Cleaning the working area, coffee machines, and other tools and equipments used. Contributing to the innovation process and suggesting new recipes. Maintaining inventory and stock counts. Any other related tasks.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Tawjihi or Diploma</li><li>Excellent communication skills</li><li>Teamwork</li><li>Health and Safety knowledge</li><li>Sales and negotiation skills</li><li>Proficiency in English</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Company Description <br> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist , and let your heart guide you in this world where life beats faster.</p> <br> <div>Job Description</div> <br> <p> </p> <p> <strong>Planning &amp; Organizing:</strong> </p> <ol> <li>Review and update Logbook</li> <li>Check equipment</li> <li>Be Smart, well groomed and maintain a friendly and cheerful disposition all the times</li> <li>Oversee the day to day operations</li> <li>Report regularly on happening to Supervisors / Night Manager (if on shift).</li> <li>Monitor Employees performance/ Coaching</li> <li>Fire Procedure</li> <li>First Aid Procedures</li> <li>Handle guest complaints and report to manager</li> <li>Implement and coordinate the Front Office OSM</li> <li>Perform as per OSM Standards and in line with the Company s Values and Core Behaviour.</li> <li>Be fully aware of the Talk of the Walk for the day</li> <li>Proper grooming at all times</li> <li>Attend training classes as per schedule</li> <li>Show fullest cooperation and respect within the team and other departments</li> <li>of all Is aware of the daily activities and has product knowledge the hotel facilities</li> <li>Ensure panic report is printed during the shift at least twice.</li> </ol> <p> <strong>Operations:</strong> </p> <ol> <li>Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.</li> <li>Register and process check in for all arrivals.</li> <li>Update and check guest information into the computer after a complete check in.</li> <li>Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests departure.</li> <li>Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li> <li>Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.</li> <li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.</li> <li>Handle issuance of guest room key cards and ensure effective control for guest security.</li> <li>Check and convey message to guests.</li> <li>Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.</li> <li>To check the paymaster and assist Supervisors to have No paymasters pending.</li> <li>Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.</li> <li>Check Hotel situation, occupancy, functions, groups, MIPs/VIPs &amp; RIPs.</li> <li>File daily reception report and documents systematically.</li> <li>Print panic report (at least twice a shift).</li> <li>Attend briefings; take notes and action with appreciated follow up.</li> <li>Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.</li> <li>At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.</li> <li>Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</li> <li>He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li> <li>Perfect grooming all the time.</li> <li>Drive Upselling.</li> <li>Carry out any other reasonable task (which may not be stated here) as requested.</li> </ol> <p> </p> <p> <strong>Core Behaviours</strong> </p> <p> </p> <p>Core behaviours are our actions: what we say, what we do, and how we interact with one another. Our behaviours come from what we believe in, what we value. At M venpick Hotels &amp; Resorts, we call these value-based behaviours. The following statements provide indicators of the types of behaviours we expect employees in our company to display.</p> <p> </p> <p> <strong>Trust:</strong> Operates with fairness and integrity, fostering an environment of transparency and sincerity through open and honest communication and by honouring commitments.</p> <p> </p> <p> <strong>Relationships:</strong> We build and maintain strong connections with colleagues and guests, valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration.</p> <p> </p> <p> <strong>Drive:</strong> We are action-oriented, setting direction for self and others, clarifying goals and objectives and overcoming barriers and challenges to produce results.</p> <p> </p> <p> <strong>Entrepreneurship:</strong> We fully understand the business and market context, identifying and seizing opportunities for continuous improvement and supporting change.</p> <p> </p> <p>M venpick Hotels &amp; Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as &amp; when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.</p> <p> </p> <p>I commit to the above requirements of my position and will strive to demonstrate our Values and Core Behaviours in my daily work and confirm I am able to perform the essential function of the role as identified.</p> <p> </p> <p> </p> <br> <div>Additional Information</div> <br> <p>Our commitment to Diversity &amp; Inclusion:<br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div></section>