وظائف مندوب توزيع

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><br></p><p>We are looking for a motivated and professional Travel Insurance Agent to join our team. No previous insurance experience is required. The selected candidate will receive full training and support from the company to understand travel insurance products, customer service procedures, policy issuance, and regulatory requirements.</p><p>The company will also assist the candidate in the process of obtaining the required insurance license from the Central Bank of Jordan, subject to applicable rules and requirements.</p><p><br></p><p>Key Responsibilities</p><ul><li>Respond to customer inquiries in person.</li><li>Explain travel insurance plans, benefits, coverage limits, exclusions, and policy conditions to customers in a clear and professional manner.</li><li>Assist customers in choosing the appropriate travel insurance policy based on destination, travel dates, visa requirements, and customer needs.</li><li>Issue travel insurance policies through the company’s online system after receiving proper training.</li><li>Verify customer information, including full name, passport or ID details, date of birth, travel dates, destination, and contact details.</li><li>Ensure accuracy of all customer data before policy issuance.</li><li>Assist customers who face difficulties using the website or online payment process.</li><li>Coordinate with management and the insurance provider for policy corrections, amendments, and special cases.</li><li>Follow company procedures related to confidentiality, data protection, and compliance.</li></ul><p>Required Qualifications</p><ul><li>Bachelor’s degree in any subject.</li><li>No previous insurance experience is required.</li><li>Good communication skills in Arabic and English.</li><li>Good computer skills and ability to use online systems.</li><li>Attention to detail and accuracy in data entry.</li><li>Willingness to learn insurance procedures, travel insurance products, and customer service standards.</li><li>Professional attitude and strong customer-service mindset.</li><li>Ability to work under pressure and handle multiple customer requests.</li><li>Willingness to complete training and licensing requirements as required by the Central Bank of Jordan.</li></ul><p>Training and Licensing</p><ul><li>Full training will be provided by the company.</li><li>The company will train the candidate on travel insurance products, policy issuance, customer service, compliance, and internal procedures.</li><li>The company will assist and support the candidate in applying for and obtaining the required insurance license from the Central Bank of Jordan, subject to meeting the applicable requirements.</li><li>Continuous guidance and supervision will be provided during the training and licensing period.</li></ul><p>Preferred Skills</p><ul><li>Interest in learning about insurance, travel, and online customer support.</li></ul><p>Working Conditions</p><ul><li>Both stationed in Galaria Mall, with possible online customer support duties.</li><li>May require follow-up with customers during urgent travel-related cases.</li><li>Must maintain confidentiality of customer personal information at all times.</li></ul><p>Performance Expectations</p><ul><li>Complete company training successfully.</li><li>Obtain the required license with company assistance, subject to regulatory approval.</li><li>Provide professional and timely customer service.</li><li>Issue policies accurately and with minimal errors.</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><br></p><ul><li>Bachelor’s degree in any subject.</li><li>No previous insurance experience is required.</li><li>Good communication skills in Arabic and English.</li><li>Good computer skills and ability to use online systems.</li><li>Attention to detail and accuracy in data entry.</li><li>Willingness to learn insurance procedures, travel insurance products, and customer service standards.</li><li>Professional attitude and strong customer-service mindset.</li><li>Ability to work under pressure and handle multiple customer requests.</li><li>Willingness to complete training and licensing requirements as required by the Central Bank of Jordan.</li></ul><p>Training and Licensing</p><ul><li>Full training will be provided by the company.</li><li>The company will train the candidate on travel insurance products, policy issuance, customer service, compliance, and internal procedures.</li><li>The company will assist and support the candidate in applying for and obtaining the required insurance license from the Central Bank of Jordan, subject to meeting the applicable requirements.</li><li>Continuous guidance and supervision will be provided during the training and licensing period.</li></ul><p>Preferred Skills</p><ul><li>Previous customer service or sales experience is an advantage but not required.</li><li>Ability to communicate clearly with customers.</li><li>Good follow-up and organization skills.</li><li>Problem-solving ability.</li><li>Interest in learning about insurance, travel, and online customer support.</li></ul><p>Working Conditions</p><ul><li>Office-based position, with possible online customer support duties.</li><li>May require follow-up with customers during urgent travel-related cases.</li><li>Must maintain confidentiality of customer personal information at all times.</li></ul><p><br></p></div>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Evaluate AI-generated auto insurance claims decisions for accuracy, coverage correctness, and regulatory compliance;</li> <li>Design FNOL scenarios with deliberate contradictions, decoy files, and outdated documents to test agent robustness;</li> <li>Write and grade fraud-flagging scenarios using structured reason codes (late reporting, recently purchased policy, inconsistent damage) for SIU referral;</li> <li>Build subrogation test cases applying state-specific negligence rules (comparative vs. contributory) and assess likelihood of recovery;</li> <li>Document test cases clearly with correct answers, policy citations, and payout calculations.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in insurance claims, legal services, or broader financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in Insurance, Risk Management, Business Administration, Finance, Law, or any related field;</li> <li>3+ years of insurance, claims, legal, or financial services experience;</li> <li>Current or recent experience in claims and adjusting or adjacent roles;</li> <li>Familiarity with auto insurance coverage decisions, state-specific negligence rules, and adjuster authority-limit culture;</li> <li>AIC, CPCU, CIFI, or SCLA credential is a strong positive signal, though not required if hands-on experience is solid;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply > Pass qualification(s) > Join a project > Complete tasks > Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Evaluate AI-generated auto insurance claims decisions for accuracy, coverage correctness, and regulatory compliance;</li> <li>Design FNOL scenarios with deliberate contradictions, decoy files, and outdated documents to test agent robustness;</li> <li>Write and grade fraud-flagging scenarios using structured reason codes (late reporting, recently purchased policy, inconsistent damage) for SIU referral;</li> <li>Build subrogation test cases applying state-specific negligence rules (comparative vs. contributory) and assess likelihood of recovery;</li> <li>Document test cases clearly with correct answers, policy citations, and payout calculations.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in insurance claims, legal services, or broader financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in Insurance, Risk Management, Business Administration, Finance, Law, or any related field;</li> <li>3+ years of insurance, claims, legal, or financial services experience;</li> <li>Current or recent experience in claims and adjusting or adjacent roles;</li> <li>Familiarity with auto insurance coverage decisions, state-specific negligence rules, and adjuster authority-limit culture;</li> <li>AIC, CPCU, CIFI, or SCLA credential is a strong positive signal, though not required if hands-on experience is solid;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply > Pass qualification(s) > Join a project > Complete tasks > Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>About Jeeny:</h4> <p>Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.</p> <p>We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in 2014 as Easy Taxi. However, in 2016, it was revamped as Jeeny to cater to other services. Currently, we are operational in Saudi Arabia and Jordan.</p> <p>We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi.</p> <h4>About the role:</h4> <p>As a customer service agent, you will play a crucial role in delivering outstanding customer service to our users. You will be responsible for handling a variety of customer inquiries and providing appropriate solutions or escalating complex issues as necessary. Our ideal candidate should have excellent communication skills, a passion for customer satisfaction, and the ability to work in a fast-paced environment.</p> <h4>Responsibilities:</h4> <li>Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.</li> <li>Identify and assess customers' needs, and provide appropriate solutions or escalate complex issues to the appropriate department.</li> <li>Keep accurate records of customer interactions, transactions, comments, and complaints.</li> <li>Follow communication procedures, guidelines, and scripts to ensure consistency and quality in customer interactions.</li> <li>Collaborate with other departments to resolve customer issues and provide feedback on recurring problems or patterns.</li> <li>Continuously update knowledge of company products, services, and policies to effectively assist customers.</li> <li>Strive to achieve customer satisfaction and loyalty by exceeding customer expectations.</li> <h4>Requirements:</h4> <li>Previous customer service experience or related role preferred. Fresh graduates are also welcome to apply!</li> <li>Excellent verbal and written communication skills in English and Arabic.</li> <li>Strong problem-solving and conflict-resolution abilities.</li> <li>Ability to empathize with and prioritize customer needs.</li> <li>Ability to work effectively in a fast-paced team environment.</li> <li>Good knowledge of Microsoft Office Suite.</li> <li>Flexibility to work in shifts, including evenings, weekends, and holidays.</li> <h4>Benefits:</h4> <li>Market competitive salary</li> <li>An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set.</li> <li>An environment that encourages you to take ownership and produce excellent outcomes every day.</li></p><p></p>

<p><h4>About Jeeny:</h4> <p>Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.</p> <p>We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in 2014 as Easy Taxi. However, in 2016, it was revamped as Jeeny to cater to other services. Currently, we are operational in Saudi Arabia and Jordan.</p> <p>We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi.</p> <h4>About the role:</h4> <p>As a customer service agent, you will play a crucial role in delivering outstanding customer service to our users. You will be responsible for handling a variety of customer inquiries and providing appropriate solutions or escalating complex issues as necessary. Our ideal candidate should have excellent communication skills, a passion for customer satisfaction, and the ability to work in a fast-paced environment.</p> <h4>Responsibilities:</h4> <li>Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.</li> <li>Identify and assess customers' needs, and provide appropriate solutions or escalate complex issues to the appropriate department.</li> <li>Keep accurate records of customer interactions, transactions, comments, and complaints.</li> <li>Follow communication procedures, guidelines, and scripts to ensure consistency and quality in customer interactions.</li> <li>Collaborate with other departments to resolve customer issues and provide feedback on recurring problems or patterns.</li> <li>Continuously update knowledge of company products, services, and policies to effectively assist customers.</li> <li>Strive to achieve customer satisfaction and loyalty by exceeding customer expectations.</li> <h4>Requirements:</h4> <li>Previous customer service experience or related role preferred. Fresh graduates are also welcome to apply!</li> <li>Excellent verbal and written communication skills in English and Arabic.</li> <li>Strong problem-solving and conflict-resolution abilities.</li> <li>Ability to empathize with and prioritize customer needs.</li> <li>Ability to work effectively in a fast-paced team environment.</li> <li>Good knowledge of Microsoft Office Suite.</li> <li>Flexibility to work in shifts, including evenings, weekends, and holidays.</li> <h4>Benefits:</h4> <li>Market competitive salary</li> <li>An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set.</li> <li>An environment that encourages you to take ownership and produce excellent outcomes every day.</li></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Evaluate AI-generated auto insurance claims decisions for accuracy, coverage correctness, and regulatory compliance;</li> <li>Design FNOL scenarios with deliberate contradictions, decoy files, and outdated documents to test agent robustness;</li> <li>Write and grade fraud-flagging scenarios using structured reason codes (late reporting, recently purchased policy, inconsistent damage) for SIU referral;</li> <li>Build subrogation test cases applying state-specific negligence rules (comparative vs. contributory) and assess likelihood of recovery;</li> <li>Document test cases clearly with correct answers, policy citations, and payout calculations.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in insurance claims, legal services, or broader financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in Insurance, Risk Management, Business Administration, Finance, Law, or any related field;</li> <li>3+ years of insurance, claims, legal, or financial services experience;</li> <li>Current or recent experience in claims and adjusting or adjacent roles;</li> <li>Familiarity with auto insurance coverage decisions, state-specific negligence rules, and adjuster authority-limit culture;</li> <li>AIC, CPCU, CIFI, or SCLA credential is a strong positive signal, though not required if hands-on experience is solid;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply ? Pass qualification(s) ? Join a project ? Complete tasks ? Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Evaluate AI-generated auto insurance claims decisions for accuracy, coverage correctness, and regulatory compliance;</li> <li>Design FNOL scenarios with deliberate contradictions, decoy files, and outdated documents to test agent robustness;</li> <li>Write and grade fraud-flagging scenarios using structured reason codes (late reporting, recently purchased policy, inconsistent damage) for SIU referral;</li> <li>Build subrogation test cases applying state-specific negligence rules (comparative vs. contributory) and assess likelihood of recovery;</li> <li>Document test cases clearly with correct answers, policy citations, and payout calculations.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in insurance claims, legal services, or broader financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in Insurance, Risk Management, Business Administration, Finance, Law, or any related field;</li> <li>3+ years of insurance, claims, legal, or financial services experience;</li> <li>Current or recent experience in claims and adjusting or adjacent roles;</li> <li>Familiarity with auto insurance coverage decisions, state-specific negligence rules, and adjuster authority-limit culture;</li> <li>AIC, CPCU, CIFI, or SCLA credential is a strong positive signal, though not required if hands-on experience is solid;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply ? Pass qualification(s) ? Join a project ? Complete tasks ? Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Evaluate AI-generated auto insurance claims decisions for accuracy, coverage correctness, and regulatory compliance;</li> <li>Design FNOL scenarios with deliberate contradictions, decoy files, and outdated documents to test agent robustness;</li> <li>Write and grade fraud-flagging scenarios using structured reason codes (late reporting, recently purchased policy, inconsistent damage) for SIU referral;</li> <li>Build subrogation test cases applying state-specific negligence rules (comparative vs. contributory) and assess likelihood of recovery;</li> <li>Document test cases clearly with correct answers, policy citations, and payout calculations.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in insurance claims, legal services, or broader financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in insurance, risk management, business administration, finance, law, or any related field;</li> <li>3+ years of insurance, claims, legal, or financial services experience;</li> <li>Current or recent experience in claims and adjusting or adjacent roles;</li> <li>Familiarity with auto insurance coverage decisions, state-specific negligence rules, and adjuster authority-limit culture;</li> <li>AIC, CPCU, CIFI, or SCLA credential is a strong positive signal, though not required if hands-on experience is solid;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Evaluate AI-generated auto insurance claims decisions for accuracy, coverage correctness, and regulatory compliance;</li> <li>Design FNOL scenarios with deliberate contradictions, decoy files, and outdated documents to test agent robustness;</li> <li>Write and grade fraud-flagging scenarios using structured reason codes (late reporting, recently purchased policy, inconsistent damage) for SIU referral;</li> <li>Build subrogation test cases applying state-specific negligence rules (comparative vs. contributory) and assess likelihood of recovery;</li> <li>Document test cases clearly with correct answers, policy citations, and payout calculations.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in insurance claims, legal services, or broader financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in insurance, risk management, business administration, finance, law, or any related field;</li> <li>3+ years of insurance, claims, legal, or financial services experience;</li> <li>Current or recent experience in claims and adjusting or adjacent roles;</li> <li>Familiarity with auto insurance coverage decisions, state-specific negligence rules, and adjuster authority-limit culture;</li> <li>AIC, CPCU, CIFI, or SCLA credential is a strong positive signal, though not required if hands-on experience is solid;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Objectives:&nbsp;&nbsp;</strong></p><br><p><span>The Sales/Telemarketing Agent (US Market) ensures accurate and compliant handling of inbound and outbound tax-debt calls in line with departmental guidelines. The role involves speaking with clients regarding their IRS or state tax obligations, gathering financial details, verifying eligibility for relief programs, and scheduling consultations with licensed professionals, while meeting individual performance targets.</span></p><br><p><strong>Responsibilities and duties: </strong></p><br><p><strong>Client Interaction and Financial Assessment: </strong></p><br><p><span>• Handle inbound and outbound calls related to tax-debt cases.</span></p><br><p><span>• Collect accurate financial details including income, expenses, debts, and assets.</span></p><br><p><span>• Educate clients in simple terms on IRS relief programs (e.g., OIC, IA, CNC).</span></p><br><p><strong>Consultation Scheduling and Follow-Up:</strong></p><br><p><span>• Book consultations with licensed professionals and confirm document readiness.</span></p><br><p><span>• Follow up with clients on missed appointments or incomplete documentation.</span></p><br><p><strong>Compliance and SOP Adherence:</strong></p><br><p><span>• Follow approved scripts, privacy protocols, and SOPs during every client interaction.</span></p><br><p><span>• Escalate sensitive or complex issues according to established procedures.</span></p><br><p><strong>Documentation and Handover:</strong></p><br><p><span>• Ensure files are complete, accurate, and ready for handoff to downstream teams.</span></p><br><p><span>• Track and request any missing documents or payments.</span></p><br><p><strong>Target Achievement and Quality Standards:</strong></p><br><p><span>• Meet individual call handling and consultation booking KPIs.</span></p><br><p><span>• Maintain service quality and customer satisfaction benchmarks.</span></p><br><p><strong>Qualifications: </strong></p><br><p><span>Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.</span></p><br><p><strong>C1, C2 English is a must.</strong></p><br><p><strong>Years of Experience:&nbsp; </strong></p><br><p><span>0–2 years of experience in sales, financial services, or a contact center environment.</span></p><br><p><strong>Behavioral Requirements/Competencies:</strong></p><br><p><span>. Empathetic listener with the ability to build rapport quickly</span></p><br><p><span>• Organized and detail-oriented in managing sensitive financial information</span></p><br><p><span>• Self-motivated and thrives in a high-paced, target-driven environment</span></p><br><p><strong>Technical Requirements:</strong></p><br><p><span>• Proficiency in Microsoft Office applications (especially Excel and Outlook)</span></p><br><p><span>• Familiarity with CRM or call center platforms</span></p><br><p><span>• Ability to manage and update digital documentation systems</span></p><br><p><span>• Comfortable with scheduling tools and internal workflow systems</span></p><br><p><span>• Basic knowledge of online form processing and secure data entry</span></p><br><p><strong>Employment type:</strong></p><br><ul> <li><span>Full-time&nbsp;</span></li> <li><span>On-site&nbsp;</span></li> </ul><p><strong>Working days:</strong></p><br><ul><li><span>Monday to Friday: Night Shift&nbsp;(U.S. Working Hours)6th day: Based on need, managed fairly based on priorities and urgency&nbsp;</span></li></ul><p><strong>Wuduh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees — regardless of gender, race, religion, or disability.</strong></p><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Evaluate AI-generated auto insurance claims decisions for accuracy, coverage correctness, and regulatory compliance; Design FNOL scenarios with deliberate contradictions, decoy files, and outdated documents to test agent robustness; Write and grade fraud-flagging scenarios using structured reason codes (late reporting, recently purchased policy, inconsistent damage) for SIU referral; Build subrogation test cases applying state-specific negligence rules (comparative vs.<br> contributory) and assess likelihood of recovery; Document test cases clearly with correct answers, policy citations, and payout calculations.<br> What we look for This opportunity is a good fit for professionals with a background in insurance claims, legal services, or broader financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Insurance, Risk Management, Business Administration, Finance, Law, or any related field; 3+ years of insurance, claims, legal, or financial services experience; Current or recent experience in claims &amp; adjusting or adjacent roles; Familiarity with auto insurance coverage decisions, state-specific negligence rules, and adjuster authority-limit culture; AIC, CPCU, CIFI, or SCLA credential is a strong positive signal, though not required if hands-on experience is solid; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Evaluate AI-generated auto insurance claims decisions for accuracy, coverage correctness, and regulatory compliance; Design FNOL scenarios with deliberate contradictions, decoy files, and outdated documents to test agent robustness; Write and grade fraud-flagging scenarios using structured reason codes (late reporting, recently purchased policy, inconsistent damage) for SIU referral; Build subrogation test cases applying state-specific negligence rules (comparative vs.<br> contributory) and assess likelihood of recovery; Document test cases clearly with correct answers, policy citations, and payout calculations.<br> What we look for This opportunity is a good fit for professionals with a background in insurance claims, legal services, or broader financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Insurance, Risk Management, Business Administration, Finance, Law, or any related field; 3+ years of insurance, claims, legal, or financial services experience; Current or recent experience in claims &amp; adjusting or adjacent roles; Familiarity with auto insurance coverage decisions, state-specific negligence rules, and adjuster authority-limit culture; AIC, CPCU, CIFI, or SCLA credential is a strong positive signal, though not required if hands-on experience is solid; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Jeeny: Jeeny is a mobile application that eases daily commuting and transportation.<br> By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.<br> We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA.<br> Jeeny was established in 2014 as Easy Taxi.<br> However, in 2016, it was revamped as Jeeny to cater to other services.<br> Currently, we are operational in Saudi Arabia and Jordan.<br> We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi.<br> About the Role: As a Customer Service Agent, you will play a crucial role in delivering outstanding customer service to our users.<br> You will be responsible for handling a variety of customer inquiries and providing appropriate solutions or escalating complex issues as necessary.<br> Our ideal candidate should have excellent communication skills, a passion for customer satisfaction, and the ability to work in a fast-paced environment.<br> Responsibilities: Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.<br> Identify and assess customers' needs, and provide appropriate solutions or escalate complex issues to the appropriate department.<br> Keep accurate records of customer interactions, transactions, comments, and complaints.<br> Follow communication procedures, guidelines, and scripts to ensure consistency and quality in customer interactions.<br> Collaborate with other departments to resolve customer issues and provide feedback on recurring problems or patterns.<br> Continuously update knowledge of company products, services, and policies to effectively assist customers.<br> Strive to achieve customer satisfaction and loyalty by exceeding customer expectations.<br> Market competitive salary An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set An environment that encourages you to take ownership and produce excellent outcomes every day.<br> Previous customer service experience or related role preferred.<br> Fresh graduates are also welcome to apply!<br> Excellent verbal and written communication skills in English and Arabic.<br> Strong problem-solving and conflict-resolution abilities.<br> Ability to empathize with and prioritize customer needs.<br> Ability to work effectively in a fast-paced team environment.<br> Good knowledge of Microsoft Office Suite.<br> Flexibility to work in shifts, including evenings, weekends, and holidays.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Evaluate AI-generated auto insurance claims decisions for accuracy, coverage correctness, and regulatory compliance; Design FNOL scenarios with deliberate contradictions, decoy files, and outdated documents to test agent robustness; Write and grade fraud-flagging scenarios using structured reason codes (late reporting, recently purchased policy, inconsistent damage) for SIU referral; Build subrogation test cases applying state-specific negligence rules (comparative vs.<br> contributory) and assess likelihood of recovery; Document test cases clearly with correct answers, policy citations, and payout calculations.<br> What we look for This opportunity is a good fit for professionals with a background in insurance claims, legal services, or broader financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Insurance, Risk Management, Business Administration, Finance, Law, or any related field; 3+ years of insurance, claims, legal, or financial services experience; Current or recent experience in claims &amp; adjusting or adjacent roles; Familiarity with auto insurance coverage decisions, state-specific negligence rules, and adjuster authority-limit culture; AIC, CPCU, CIFI, or SCLA credential is a strong positive signal, though not required if hands-on experience is solid; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<p><h4>Company description</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>First impressions are everything! As a reception agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.</p> <h4>What is in it for you:</h4> <ul> <li>To be the main communication point of the hotel by providing and coordinating a satisfactory rapid response to all guest requests, enquiries and needs, as well as assigning work orders to appropriate personnel.</li> <li>To identify and anticipate guest needs by ensuring complete guest satisfaction.</li> <li>Communication with front office, reservations, housekeeping, engineering, and all other departments.</li> <li>Employee benefit card offering discounted rates at Accor worldwide.</li> <li>Learning programs through our academies.</li> <li>Opportunity to develop your talent and grow within your property and across the world.</li> <li>Ability to make a difference through our corporate social responsibility activities, like Planet 21.</li> </ul> <h4>What you will be doing:</h4> <ul> <li>Greet, check-in, respond to requests and settle accounts while providing exceptional service.</li> <li>Take initiative to add a personalized experience.</li> <li>Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.</li> </ul> <h4>Your experience and skills include:</h4> <ul> <li>Service focused personality is essential; experience is an asset.</li> <li>Prior experience working with Opera or a related system.</li> <li>Fluency in English; additional languages are a plus.</li> </ul> <h4>Your team and working environment:</h4> <ul> <li>Answers all calls within maximum 5 rings, using the guest surname throughout the conversation.</li> <li>Inputs all guest, engineering, housekeeping, etc. requests promptly and accurately into the rapid response software.</li> <li>Monitors all calls that are on queue and answers appropriately.</li> <li>Dispatch work orders to the appropriate department and staff and ensures the assigned work orders are completed in accepted standard time and according to priority.</li> <li>Notify guests or internal staff of any delays in performing work orders in accepted standard time and calls back guests to ensure guest satisfaction within accepted time frame.</li> <li>Continually checks on the dispatched work orders that have not been completed.</li> <li>Handle all guest wake-up calls.</li> <li>Log all guest complaints into PMS guest history for future reference, tracks trends in service deficiencies and reports them to senior management.</li> <li>Forwards late check-in and check-out requests to front office.</li> <li>Knows how to handle the housekeeping requests and deliveries.</li> <li>Knows the basics about what guests might request regarding engineering requirements.</li> <li>Handles guest calls for the pick-up and delivery of laundry, pressing, mending and dry cleaning.</li> <li>Knows how to handle guests’ complaints and reports/logs them for senior management.</li> <li>Has knowledge of all in-house groups and banquet events current and future.</li> <li>Knows restaurants operating hours and specials/promotions within the operation.</li> </ul> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p> <h4>Qualifications</h4> <ul> <li>Service focused personality is essential.</li> <li>Experience is an asset.</li> <li>Prior experience working with Opera or a related system.</li> <li>Fluency in English.</li> <li>Additional languages are a plus.</li> </ul> <h4>Your team and working environment</h4> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Title: Payments Processing Agent</strong></p><br><p><strong>Department: Operations Division:</strong></p><br><p><strong>Location: Amman</strong></p><br><p><strong>Reports to: Payments Team Lead</strong></p><br><p><strong>Job Objectives:</strong></p><br><p><span>The Payments Processing Agent is responsible for ensuring the accurate and timely processing of payments related to settlements, client transactions, and financial adjustments. This role involves verifying payment eligibility, resolving discrepancies, and maintaining compliance with company policies and settlement agreements. The position requires strong attention to detail, problem-solving skills, and the ability to collaborate effectively with internal teams and external stakeholders.</span></p><br><p><strong>Responsibilities and duties:</strong></p><br><p><strong>1. Payment Verification &amp; Compliance</strong></p><br><p><span>· Ensure payments are eligible for processing based on client agreements and internal policies.</span></p><br><p><span>· Verify client authorization for settlements and confirm the availability of adequate funds.</span></p><br><p><span>· Validate that settlement letters are on file and align with terms recorded in the CRM.</span></p><br><p><span>· Ensure compliance with settlement policies, including accurate fee collection.</span></p><br><p><strong>2. Payment Processing</strong></p><br><p><span>· Ensure that payments are issued to creditors on time.</span></p><br><p><span>· Verify payment accuracy, including correct recipient details and processing instructions.</span></p><br><p><span>· Ensure funds are credited to the appropriate account.</span></p><br><p><span>· Double-check payment amounts to avoid discrepancies.</span></p><br><p><strong>3. Troubleshooting &amp; Issue Resolution</strong></p><br><p><span>· Track and resolve late or missing payments.</span></p><br><p><span>· Handle overpayments, underpayments, and returned checks.</span></p><br><p><span>· Address payment issues related to account reassignment (e.g., creditor to collection</span></p><br><p><span>agency).</span></p><br><p><strong>4. Documentation &amp; Record-Keeping</strong></p><br><p><span>· Maintain thorough and accurate payment records in company systems.</span></p><br><p><span>· Ensure all transactions are documented in compliance with regulatory and audit requirements. </span></p><br><p><span>· Regularly update records to reflect changes or adjustments. </span></p><br><p><strong>5. Compliance &amp; Reporting </strong></p><br><p><span>· Ensure that all processed payments meet internal compliance and audit standards. </span></p><br><p><span>· Report discrepancies and payment errors to the Payments Supervisor promptly. </span></p><br><p><span>· Work closely with compliance teams to ensure adherence to financial regulations.</span></p><br><p><strong>Qualifications:</strong></p><br><p><span>Bachelor’s degree in finance, accounting, business administration, or a related field.</span></p><br><p><strong>Years of Experience:</strong></p><br><p><span>1-3 years of experience in payment processing, accounting, or financial operations.</span></p><br><p><strong>Competencies / Behavioral Requirements:</strong></p><br><p><span>· Strong numerical and analytical mindset.</span></p><br><p><span>· Excellent communication and collaboration skills.</span></p><br><p><span>· Ability to handle confidential financial information with discretion.</span></p><br><p><span>· Detail-oriented with strong time management abilities.</span></p><br><p><span>· Adaptability to evolving payment policies and industry regulations.</span></p><br><p><strong>Technical Requirements:</strong></p><br><p><span>· Experience with CRM software and financial management systems.</span></p><br><p><span>· Proficiency in Microsoft Excel and financial reporting tools.</span></p><br><p><span>· Knowledge of payment reconciliation and transaction auditing.</span></p><br><p><strong>Communication and Interaction:</strong></p><br><p><span>· Reports to: Payments Team Lead</span></p><br><p><span>· Works with: Finance Team, Compliance Team, Client Success Teams, and external</span></p><br><p><span>creditors.</span></p><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>Position Purpose</p><br><p>The Guest Relations Agent is responsible for creating memorable guest experiences by delivering personalized, warm, and professional service throughout the guest journey. Acting as the main point of contact for guests, the role ensures that all requests, concerns, and special arrangements are handled efficiently while reflecting Accor's Heartist® culture and brand standards.</p><br><p>Key Responsibilities</p><br><p>Guest Experience</p><br><ul><li>Welcome guests with a warm, friendly, and professional attitude upon arrival.</li><li>Ensure a smooth and personalized arrival, stay, and departure experience.</li><li>Recognize and acknowledge ALL – Accor Live Limitless members, repeat guests, and VIP guests according to brand standards.</li><li>Anticipate guest needs and provide proactive service to exceed expectations.</li><li>Escort VIP guests when required and ensure all special arrangements are completed before arrival.</li></ul><p>Guest Services</p><br><ul><li>Respond promptly and professionally to guest requests, inquiries, and complaints.</li><li>Coordinate with Housekeeping, Engineering, Food &amp; Beverage, Concierge, Reservations, and other departments to ensure seamless service delivery.</li><li>Arrange guest amenities, celebrations, room preferences, transportation, restaurant reservations, and special requests.</li><li>Maintain complete knowledge of hotel facilities, promotions, services, and local attractions to provide accurate recommendations.</li></ul><p>Guest Satisfaction</p><br><ul><li>Resolve guest concerns efficiently, following up to ensure complete satisfaction.</li><li>Record guest preferences, feedback, and incidents accurately in Opera Cloud or the hotel's Property Management System.</li><li>Support the achievement of Guest Satisfaction Survey (GSS), TrustYou, Medallia, or other brand guest experience targets.</li><li>Promote positive guest engagement and encourage guest loyalty.</li></ul><p>Operational Responsibilities</p><br><ul><li>Review daily arrivals, departures, in-house guests, and VIP reports.</li><li>Prepare welcome letters, amenities, and guest profiles before arrival.</li><li>Ensure all guest information is handled confidentially in accordance with company policies.</li><li>Maintain accurate records of guest interactions and follow-up actions.</li><li>Promote hotel facilities, dining outlets, spa, and other services to enhance guest experience and hotel revenue.</li><li>Assist with Front Office operations whenever required.</li></ul><p>Health, Safety &amp; Security</p><br><ul><li>Comply with all hotel health, safety, hygiene, and security procedures.</li><li>Report maintenance issues, hazards, and guest safety concerns immediately.</li><li>Participate in emergency procedures and fire evacuation drills.</li></ul><p>Sustainability</p><br><ul><li>Support Accor's sustainability commitments by promoting environmentally responsible practices.</li><li>Encourage responsible use of hotel resources including water, energy, and paper.</li><li>Minimize waste and support recycling initiatives within the department.</li><li>Participate in environmental awareness programs and sustainability activities.</li><li>Ensure guest requests are fulfilled while supporting the hotel's environmental objectives whenever possible.</li></ul><p>Qualifications</p><br><ul><li>Diploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field is preferred.</li><li>Minimum 1–2 years of experience in Guest Relations, Front Office, or Customer Service within a four- or five-star hotel.</li><li>Experience with Opera PMS or Opera Cloud is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Fluent in English; additional languages are highly desirable.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to remain calm under pressure and work flexible shifts, including weekends and public holidays.</li></ul><p>Competencies</p><br><ul><li>Guest Passion</li><li>Excellent Communication Skills</li><li>Emotional Intelligence</li><li>Attention to Detail</li><li>Teamwork &amp; Collaboration</li><li>Problem Solving</li><li>Time Management</li><li>Professional Grooming &amp; Presentation</li><li>Multitasking Ability</li><li>Cultural Awareness</li><li>Adaptability</li><li>Integrity &amp; Confidentiality</li></ul><p>Physical Requirements</p><br><ul><li>Ability to stand and walk for extended periods.</li><li>Ability to lift light luggage or guest amenities when required.</li><li>Flexibility to work rotating shifts, weekends, and public holidays.</li></ul><p>Key Performance Indicators (KPIs)</p><br><ul><li>Guest Satisfaction Score (GSS)</li><li>TrustYou / Medallia Performance</li><li>Guest Complaint Resolution Time</li><li>ALL Member Recognition Compliance</li><li>VIP Arrival Readiness</li><li>Guest Feedback &amp; Online Reviews</li><li>Upselling &amp; Cross-Selling Performance</li><li>Compliance with Brand Standards and SOPs</li><li>Attendance and Grooming Compliance</li><li>Sustainability Compliance</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>Security Agent<br>Guardian and Protector. You ensure the safety and wellbeing of your fellow employees, guests and visitors. You are attentive, efficient and committed, and will ensure your property remains a safe, enjoyable workplace and travel destination.<br>What is in it for you:<br>In 3-4 bullet points, showcase the benefits and perks of working at the property<br>Employee benefit card offering discounted rates in Accor worldwide<br>Learning programs through our Academies<br>Opportunity to develop your talent and grow within your property and across the world!<br>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21<br>What you will be doing:<br>Ensure the overall safety and security of the guests, employees and property premises<br>Investigate and report any violations to law/property policy, occurrences of accidents, complaints, criminal activity and crisis situations<br>Conduct regular floor patrols, cash counts and crowd control<br>Assist guests regarding hotel facilities in an informative and helpful way</p><br><br>Qualifications<br><br><p>Your experience and skills include:<br>Relevant security experience is an asset<br>Strong interpersonal and problem solving abilities<br>Highly responsible &amp; reliable</p><br><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Position purpose</h4> <p>The Guest Relations Agent is responsible for creating memorable guest experiences by delivering personalized, warm, and professional service throughout the guest journey. Acting as the main point of contact for guests, the role ensures that all requests, concerns, and special arrangements are handled efficiently while reflecting Accor's Heartist® culture and brand standards.</p> <h4>Key responsibilities</h4> <strong>Guest experience</strong><br> <li>Welcome guests with a warm, friendly, and professional attitude upon arrival.</li> <li>Ensure a smooth and personalized arrival, stay, and departure experience.</li> <li>Recognize and acknowledge all – Accor Live Limitless members, repeat guests, and VIP guests according to brand standards.</li> <li>Anticipate guest needs and provide proactive service to exceed expectations.</li> <li>Escort VIP guests when required and ensure all special arrangements are completed before arrival.</li> <strong>Guest services</strong><br> <li>Respond promptly and professionally to guest requests, inquiries, and complaints.</li> <li>Coordinate with Housekeeping, Engineering, Food & Beverage, Concierge, Reservations, and other departments to ensure seamless service delivery.</li> <li>Arrange guest amenities, celebrations, room preferences, transportation, restaurant reservations, and special requests.</li> <li>Maintain complete knowledge of hotel facilities, promotions, services, and local attractions to provide accurate recommendations.</li> <strong>Guest satisfaction</strong><br> <li>Resolve guest concerns efficiently, following up to ensure complete satisfaction.</li> <li>Record guest preferences, feedback, and incidents accurately in Opera Cloud or the hotel's Property Management System.</li> <li>Support the achievement of Guest Satisfaction Survey (GSS), TrustYou, Medallia, or other brand guest experience targets.</li> <li>Promote positive guest engagement and encourage guest loyalty.</li> <strong>Operational responsibilities</strong><br> <li>Review daily arrivals, departures, in-house guests, and VIP reports.</li> <li>Prepare welcome letters, amenities, and guest profiles before arrival.</li> <li>Ensure all guest information is handled confidentially in accordance with company policies.</li> <li>Maintain accurate records of guest interactions and follow-up actions.</li> <li>Promote hotel facilities, dining outlets, spa, and other services to enhance guest experience and hotel revenue.</li> <li>Assist with Front Office operations whenever required.</li> <strong>Health, safety & security</strong><br> <li>Comply with all hotel health, safety, hygiene, and security procedures.</li> <li>Report maintenance issues, hazards, and guest safety concerns immediately.</li> <li>Participate in emergency procedures and fire evacuation drills.</li> <strong>Sustainability</strong><br> <li>Support Accor's sustainability commitments by promoting environmentally responsible practices.</li> <li>Encourage responsible use of hotel resources including water, energy, and paper.</li> <li>Minimize waste and support recycling initiatives within the department.</li> <li>Participate in environmental awareness programs and sustainability activities.</li> <li>Ensure guest requests are fulfilled while supporting the hotel's environmental objectives whenever possible.</li> <h4>Qualifications</h4> <li>Diploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field is preferred.</li> <li>Minimum 1–2 years of experience in Guest Relations, Front Office, or Customer Service within a four- or five-star hotel.</li> <li>Experience with Opera PMS or Opera Cloud is an advantage.</li> <li>Excellent communication and interpersonal skills.</li> <li>Fluent in English; additional languages are highly desirable.</li> <li>Strong problem-solving and conflict-resolution abilities.</li> <li>Ability to remain calm under pressure and work flexible shifts, including weekends and public holidays.</li> <h4>Competencies</h4> <li>Guest passion</li> <li>Excellent communication skills</li> <li>Emotional intelligence</li> <li>Attention to detail</li> <li>Teamwork & collaboration</li> <li>Problem solving</li> <li>Time management</li> <li>Professional grooming & presentation</li> <li>Multitasking ability</li> <li>Cultural awareness</li> <li>Adaptability</li> <li>Integrity & confidentiality</li> <h4>Physical requirements</h4> <li>Ability to stand and walk for extended periods.</li> <li>Ability to lift light luggage or guest amenities when required.</li> <li>Flexibility to work rotating shifts, weekends, and public holidays.</li> <h4>Key performance indicators (KPIs)</h4> <li>Guest Satisfaction Score (GSS)</li> <li>TrustYou / Medallia performance</li> <li>Guest complaint resolution time</li> <li>ALL member recognition compliance</li> <li>VIP arrival readiness</li> <li>Guest feedback & online reviews</li> <li>Upselling & cross-selling performance</li> <li>Compliance with brand standards and SOPs</li> <li>Attendance and grooming compliance</li> <li>Sustainability compliance</li> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>