وظائف مهندس انظمة مدمجة في الأردن

<b>About the Role<br></b>We are looking for a fresh graduate to join the Governance, Risk, and Compliance Department for a one-year internship contract under Zain Youth Program.<br><b><br>Job Tasks and Responsibilities:<br></b><br>Maintain and update the Compliance Universe and Risk Register through regular follow-up with relevant stakeholders and support the gathering and organizing of compliance-related data.<br><br>Produce the monthly required reports and dashboards to monitor the status of open items and help maintain compliance trackers and digital tools as needed.<br><br>Conduct basic research on regulatory topics and internal policies to support compliance initiatives.<br><br>Perform basic compliance-related tasks with supervision and gradually take ownership of assigned responsibilities.<br><b><br>What We Need From You<br></b>A Bachelor's degree in: Industrial Engineering, Business Administration, Finance, Management Information Systems, or a related field.<br>Soft Skills:<br><br>Attention to detail and accuracy.<br><br>Good communication skills in both Arabic and English.<br><br>Ability to coordinate and follow up with multiple stakeholders across different business units.<br><br>Organized, with the ability to meet deadlines.<br><br>Strong Analytical Skills.<br>Technical Skills:<br><br>Good command of Microsoft Office tools (Excel, Word, and PowerPoint), knowledge of automation tools.<br><br>Basic research skills.<br><br>Ability to organize and consolidate data into clear reports.<br><br>Willingness to learn and grow within the compliance function.<br><br>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <p><strong><span>We are looking for a fresh graduate to join the&nbsp;</span><span>Governance, Risk, and Compliance</span><span>&nbsp;Department for a one-year internship contract under Zain Youth Program.</span></strong></p><br><p><b><span>Job Tasks and Responsibilities:</span></b></p><br><ul><li><p><span>Maintain and update the Compliance Universe and Risk Register through regular follow-up with relevant stakeholders and support the gathering and organizing of compliance-related data.</span></p><br></li><li><p><span>Produce the monthly required reports and dashboards to monitor the status of open items and help maintain compliance trackers and digital tools as needed.</span></p><br></li><li><p><span>Conduct basic research on regulatory topics and internal policies to support compliance initiatives.</span></p><br></li><li><p><span>Perform basic compliance-related tasks with supervision and gradually take ownership of assigned responsibilities.</span></p><br></li></ul> <br> <br><br> What We Need From You <br> <p><b><span>A Bachelor's degree in: </span></b><span>Industrial Engineering, Business Administration, Finance, Management Information Systems, or a related field.</span></p><br><p><b><span>Soft Skills:</span></b></p><br><ul><li><p><span>Attention to detail and accuracy.</span></p><br></li><li><p><span>Good communication skills in both Arabic and English.</span></p><br></li><li><p><span>Ability to coordinate and follow up with multiple stakeholders across different business units.</span></p><br></li><li><p><span>Organized, with the ability to meet deadlines.</span></p><br></li><li><p><span>Strong Analytical Skills.</span></p><br></li></ul><p><b><span>Technical Skills:</span></b></p><br><ul><li><p><span>Good command of Microsoft Office tools (Excel, Word, and PowerPoint), knowledge of automation tools.</span></p><br></li><li><p><span>Basic research skills.</span></p><br></li><li><p><span>Ability to organize and consolidate data into clear reports.</span></p><br></li><li><p><span>Willingness to learn and grow within the compliance function.</span></p><br></li></ul> <br> <br> </div>

<p>Are you a driven sales professional with a passion for financial markets? Do you thrive in a fast-paced environment and enjoy building long-term client relationships? Join our growing team and take your career to the next level in the Forex industry.</p><p><strong>Key Responsibilities</strong></p><ul><li>Contact and engage prospective clients through calls, emails, and other communication channels.</li><li>Convert qualified leads into active trading clients.</li><li>Build and maintain strong relationships with existing clients to increase retention and trading activity.</li><li>Manage client portfolios and provide ongoing support throughout their trading journey.</li><li>Identify client needs and recommend suitable trading products and services.</li><li>Follow up with inactive clients and re-engage them.</li><li>Meet and exceed monthly sales and revenue targets.</li><li>Maintain accurate client records and activities within the CRM system.</li><li>Stay up to date with market trends, company products, and industry developments.</li><li>Ensure compliance with company policies and regulatory requirements.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in the Forex, CFD, or Financial Services industry is highly preferred.</p><p>Strong sales, negotiation, and relationship-building skills.</p><p>Excellent communication skills in English</p><p>Native Arabic Speaker</p><p>Target-driven with a proven ability to achieve sales goals.</p><p>Ability to work in a fast-paced and performance-oriented environment.</p><p>Experience using CRM systems is an advantage.</p><p>Bachelor's degree is preferred but not mandatory, with relevant experience.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Role summary: We are seeking an Integration Analyst to support our Digital department, supporting the design, delivery and optimization of SAP integrations across business-critical systems. This role will work closely with IT, business stakeholders and external partners to ensure reliable, scalable and secure integration with the Command Cloud platform. In this role you will work with a german company remotely.</p><p><br></p><p>Key responsibilities:</p><p><br></p><p>Analyse integration requirements and translate them into clear technical specifications.</p><p>Support the design, configuration, testing and deployment of SAP interfaces.</p><p>Monitor integration performance, resolve incidents and support continuous improvement.</p><p>Collaborate with project/product teams to ensure solutions align with business and digital strategy.</p><p>Maintain documentation, controls and handover materials for support teams.</p><p>Essential skills and qualifications: Experience working with SAP integration technologies, APIs, middleware or related enterprise platforms. Strong analytical and problem-solving skills. Understanding of business processes and data flows. Confident communication with technical and non-technical stakeholders and a relevant degree, qualification or equivalent practical experience.</p><p><br></p><p>Desirable experience: Exposure to SAP S/4HANA, cloud integration platforms, agile delivery, system testing, incident management or digital transformation programmes would be beneficial.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Exposure to SAP S/4HANA, cloud integration platforms, agile delivery, system testing, incident management or digital transformation programmes would be beneficial.</p></div>

<p><h4>Description</h4> <p>Optimiza is seeking an experienced senior software full stack developer to deliver high-quality software solutions that meet our business goals and enhance user experience.</p> <h4>Key responsibilities</h4> <ul> <li>Design, develop, and deploy scalable full-stack web applications.</li> <li>Work with front-end technologies such as JavaScript frameworks (Angular, React, or Vue.js) and back-end technologies like .NET, Java, or Node.js.</li> <li>Write clean, maintainable, and efficient code following industry best practices.</li> <li>Collaborate with product managers, UX/UI designers, and other developers to deliver robust solutions.</li> <li>Participate in code reviews, testing, and debugging to ensure software quality.</li> <li>Mentor junior developers and contribute to team knowledge sharing.</li> <li>Stay current with emerging technologies to continuously improve development processes.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer science, software engineering, or a related field.</li> <li>5+ years of experience in full-stack software development.</li> <li>Strong proficiency in front-end technologies including JavaScript and frameworks such as Angular, React, or Vue.js.</li> <li>Proficient with back-end development using .NET, Java, Node.js, or similar.</li> <li>Experience working with RESTful APIs and database systems (SQL and NoSQL).</li> <li>Familiarity with version control tools like Git.</li> <li>Knowledge of Agile methodologies and experience working in Agile teams.</li> <li>Excellent problem-solving, communication, and collaboration skills.</li> <li>Ability to mentor and guide junior team members.</li> </ul> <h4>Benefits</h4> <ul> <li>Annual bonus</li> <li>Class A health insurance</li> <li>Training & development</li> <li>Performance bonus</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Optimiza is seeking an experienced senior software full stack developer to deliver high-quality software solutions that meet our business goals and enhance user experience.</p> <h4>Key responsibilities</h4> <ul> <li>Design, develop, and deploy scalable full-stack web applications.</li> <li>Work with front-end technologies such as JavaScript frameworks (Angular, React, or Vue.js) and back-end technologies like .NET, Java, or Node.js.</li> <li>Write clean, maintainable, and efficient code following industry best practices.</li> <li>Collaborate with product managers, UX/UI designers, and other developers to deliver robust solutions.</li> <li>Participate in code reviews, testing, and debugging to ensure software quality.</li> <li>Mentor junior developers and contribute to team knowledge sharing.</li> <li>Stay current with emerging technologies to continuously improve development processes.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer science, software engineering, or a related field.</li> <li>5+ years of experience in full-stack software development.</li> <li>Strong proficiency in front-end technologies including JavaScript and frameworks such as Angular, React, or Vue.js.</li> <li>Proficient with back-end development using .NET, Java, Node.js, or similar.</li> <li>Experience working with RESTful APIs and database systems (SQL and NoSQL).</li> <li>Familiarity with version control tools like Git.</li> <li>Knowledge of Agile methodologies and experience working in Agile teams.</li> <li>Excellent problem-solving, communication, and collaboration skills.</li> <li>Ability to mentor and guide junior team members.</li> </ul> <h4>Benefits</h4> <ul> <li>Annual bonus</li> <li>Class A health insurance</li> <li>Training & development</li> <li>Performance bonus</li> </ul></p><p></p>

<p><b>Responsibilities</b></p><ul><li>Lead daily procurement activities for ingredients, packaging materials, and machinery components from local and international suppliers.</li><li>Source, evaluate, and negotiate with vendors to secure competitive pricing, reliable delivery, and consistent quality standards.</li><li>Coordinate with Production and Warehouse teams to forecast material requirements, prevent production downtime, and minimize excess inventory.</li><li>Monitor food commodity and packaging market trends, conduct cost analyses, and implement cost-reduction initiatives without compromising quality.</li><li>Ensure supplier compliance with JFDA requirements, HACCP principles, ISO standards, and internal food safety specifications.</li><li>Oversee the issuance, tracking, reconciliation, and documentation of purchase orders through the company s ERP system.</li><li>Coordinate inbound logistics, customs clearance, and supplier performance reporting, including lead times, defect rates, and cost variances.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Supply Chain Management, Business Administration, Industrial Engineering, or a related field.</li><li>Minimum of 7 years of procurement experience, including proven experience within food production or manufacturing.</li><li>Strong knowledge of raw material sourcing, supplier qualification, inventory planning, logistics, and customs clearance processes.</li><li>Practical understanding of JFDA regulations, HACCP principles, ISO standards, and food safety requirements.</li><li>Proficiency in ERP systems, purchase order management, cost analysis, and procurement performance reporting.</li><li>Excellent organizational, negotiation, communication, and cross-functional coordination skills.</li><li>Fluent Arabic and good written and spoken English.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</p><p>Network Administrator II leads a team in various maintenance evolutions, as well as advises Military and Civilian customers on Post/Camp/Station and enterprise level information technology (IT) solutions when appropriate. The individual defines technical and physical development of the network and assigns various tasks to keep the network running at optimum levels. This position requires advanced knowledge in LAN/WAN troubleshooting. Various management and administrative tasks are also the responsibility of Network Administrator II (NA II). The position reports directly to the NOC Chief Watch Officer. The NA II assists and supervises subordinate NA s and NOC subordinate sites, oversees network security checks, troubleshooting network problems, outages, and anomalies as required. The individual will be responsible for reporting all pertinent information about any anomalies on the network and can advise which related work centers or sites should be involved.</p><p>Program: OMDAC-SWACA</p><p>This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver s license in order to be qualified for this position.</p><p>Responsibilities Individuals will be responsible for overseeing maintenance and operations of VoIP phones, switches, wired and wireless routers and encryption devices. Monitor availability and reliability of LAN/WAN and Wireless Networks. Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, and HAIPE (Encryption devices). Ensure outages and corrective actions are reported to the NOC service desk and NOC Watch Officer as well as provide updates and clarification as to concerns with the outages. Resolve customer interface/user issues. VLAN administrator ACL configuration Use Spectrum and other software application tools to manage and administer the network. Plan network development and expansion as needed. Knowledge of sub-netting, switching and Cisco IOS and training new NA I personnel. Enforces network security procedures, to include DISA STIG compliance and best security practice. (NOC) Provide advanced technical expertise to internal subordinate work sites, and site level NAs (NOC) Performing disaster recovery operations and data backups as required. (NOC) Strong understanding of firewall, VoIP and ACL configurations. (NOC) Use SolarWinds, Spectrum, GemOne, Chimera, and other software application tools to manage and administer the network. (NOC) Provide oversight into designing, configuring and testing network development and expansion as needed. Responsible for managing shift schedules, leave requests, and various other personnel administrative tasks. Performs other duties and assignments as required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Requires an active Secret Clearance</li><li>Education / Certifications: One-year related experience may be substituted for one year of education, if degree is required. Bachelor s Degree in Information Technology (IT) or a related field is preferred.</li><li>This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows:</li><li><strong>BASELINE:</strong> Cisco: CCNA Security ( Cannot be used as a dual qualifier) Cisco: CCNP Security ( Cannot be used as a dual qualifier) CompTIA: CASP+ ce: Advanced Security Practitioner CompTIA: CySA+ ce: Cybersecurity Analyst CompTIA: Security+ ce GIAC: GCED: Certified Enterprise Defender GIAC: GCIH: Certified Incident Handler: Certified Incident Handler GIAC: GICSP: Industrial Cyber Security Professional GIAC: GSEC: Security Essentials ISACA: CISA: Certified Information Systems Auditor ISC2: CISSP ( or Associate ): Certified Information Systems Security Professional ISC2: SSCP: Systems Security Certified Practitioner</li><li><strong>COMPUTING ENVIRONMENT (CE):</strong> Cisco: CC-DN-P: DevNet Professional Cisco: CCIE: Collaboration Cisco: CCIE: Enterprise Infrastructure Cisco: CCIE: Enterprise Wireless Cisco: CCIE: Routing &amp; Switching Cisco: CCIE: Security Cisco: CCIE: Service Provider Cisco: CCNA Cisco: CCNA: Routing and Switching Cisco: CCNA: Security ( Cannot be used as a dual qualifier ) Cisco: CCNA: Service Provider Cisco: CCNP: Collaboration Cisco: CCNP: Enterprise Cisco: CCNP: Routing &amp; Switching Cisco: CCNP: Security ( Cannot be used as a dual qualifier ) Cisco: CCNP: Service Provider</li><li><strong>Experience:</strong> One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience. Network Administrator II must have at least five (5) years of experience in a networking environment. Preferably a minimum of at least 1 (one) year in a Network Operations Center (NOC) or higher tier support. Experience with a customer service-oriented company.</li><li><strong>SUPERVISORY / BUDGETARY RESPONSIBILITIES</strong> At least two years of supervisory or lead experience is preferred.</li></ul><p></p></section>

<p>As a Salesforce Business Analyst, you will bridge business requirements and technical solutions as the team transitions from a legacy Informatica MDM solution to a new Salesforce Data Cloud implementation. You will work closely with marketing, product, data, and Salesforce teams to support a fresh-start implementation with no migration.</p><p><strong>Desired Candidate Profile</strong></p><h3>What You Will Do</h3><ul><li>Gather requirements and translate business needs into Salesforce Data Cloud use cases.</li><li>Design and optimize data flows and integrations within Salesforce Data Cloud.</li><li>Support analytics and reporting by ensuring high-quality, reliable data.</li><li>Collaborate with data teams, Salesforce admins, and business stakeholders.</li><li>Facilitate stakeholder discussions and align business and technical requirements.</li></ul><h3>What You Will Need</h3><ul><li>3–5+ years of experience in Salesforce Business Analysis or a related Salesforce functional role.</li><li>Hands-on experience with Salesforce Flow Builder and Salesforce Administration/configuration.</li><li>Experience with Agentforce and strong knowledge of Salesforce CRM processes, including Leads, Accounts, and Opportunities.</li><li>Basic to intermediate SQL skills for data validation and analysis.</li><li>Strong requirements gathering, communication, and stakeholder management skills.</li><li>Ability to work within US time zones (EST/CST).</li></ul><h3>Nice to Have</h3><ul><li>Hands-on experience with Salesforce Data Cloud.</li><li>Experience with Snowflake and Customer 360.</li><li>Experience supporting analytics and reporting initiatives.</li><li>Knowledge of Master Data Management (MDM) concepts.</li><li>Experience with marketing technology or GTM systems.</li></ul>

<p><h4>Description</h4> <p>Tagaddod is seeking a detail-oriented warehouse operations coordinator to oversee daily warehouse activities in Jordan. This role is responsible for ensuring the efficient handling, storage, and dispatch of materials while maintaining high standards of accuracy, safety, and operational excellence across all processes.</p> <p>The coordinator will manage day-to-day operations, including receiving, inventory management, and dispatch, while ensuring accurate tracking and proper documentation. The role also involves coordinating inbound and outbound shipments with internal teams and external partners, monitoring stock levels, and reporting any discrepancies promptly.</p> <p>The warehouse operations coordinator will be responsible for maintaining warehouse processes, ensuring compliance with company policies and safety standards, and continuously identifying opportunities to improve efficiency and productivity. Additionally, the role requires close collaboration with cross-functional teams to support smooth operations and the preparation of periodic reports on warehouse performance and inventory status.</p> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in any discipline (engineering is not mandatory)</li> <li>Fresh graduates are encouraged to apply; prior exposure to warehouse operations, logistics, or inventory management is considered an advantage</li> <li>Strong organizational and analytical skills with a high level of attention to detail</li> <li>Effective communication and coordination capabilities</li> <li>Demonstrated sense of ownership, accountability, and a proactive approach to work</li> <li>Ability to operate efficiently within a fast-paced, dynamic environment</li> <li>Proficiency in Microsoft Office applications, particularly Excel</li> <li>Familiarity with inventory management systems or ERP platforms is a plus</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Tagaddod is seeking a detail-oriented warehouse operations coordinator to oversee daily warehouse activities in Jordan. This role is responsible for ensuring the efficient handling, storage, and dispatch of materials while maintaining high standards of accuracy, safety, and operational excellence across all processes.</p> <p>The coordinator will manage day-to-day operations, including receiving, inventory management, and dispatch, while ensuring accurate tracking and proper documentation. The role also involves coordinating inbound and outbound shipments with internal teams and external partners, monitoring stock levels, and reporting any discrepancies promptly.</p> <p>The warehouse operations coordinator will be responsible for maintaining warehouse processes, ensuring compliance with company policies and safety standards, and continuously identifying opportunities to improve efficiency and productivity. Additionally, the role requires close collaboration with cross-functional teams to support smooth operations and the preparation of periodic reports on warehouse performance and inventory status.</p> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in any discipline (engineering is not mandatory)</li> <li>Fresh graduates are encouraged to apply; prior exposure to warehouse operations, logistics, or inventory management is considered an advantage</li> <li>Strong organizational and analytical skills with a high level of attention to detail</li> <li>Effective communication and coordination capabilities</li> <li>Demonstrated sense of ownership, accountability, and a proactive approach to work</li> <li>Ability to operate efficiently within a fast-paced, dynamic environment</li> <li>Proficiency in Microsoft Office applications, particularly Excel</li> <li>Familiarity with inventory management systems or ERP platforms is a plus</li> </ul></p><p></p>

<p>Starting position: 15/10/2026<br> <br> Duration : Fixed-term Contract (12 Month Duration)<br> <br> Rate&nbsp;of activity : 100%<br> <br> Place of work : MENA Regional Office - Amman, Jordan<br> <br>  Deadline for applications: Terre des hommes does not set a deadline for applications for this position, recruitment is open until the position is filled.</p> <p>Context :<br> <br> Terre des hommes Lausanne (Tdh), Switzerland’s largest children’s rights organization, maintains a strong presence across the Middle East and North Africa region. We operate in seven countries: Jordan, Egypt, Afghanistan, Lebanon, Syria, Iraq, and Palestine, with our regional office based in Amman.</p> <p>The Terre des hommes Foundation (Tdh), with headquarters in Lausanne and an office in Zurich, is the leading Swiss child rights organisation with more than 2000 employees worldwide. We stand together with children to uphold their rights, protect their lives and improve their well-being. We achieve this through innovative programmes focused on health, migration and access to justice, specially designed to have a positive and sustainable impact.</p> <p>Mission:</p> <p>The Regional Senior HR Officer supports the MENA Regional HR Coordinator and serves as the primary focal point for the management of human resources processes for the Regional Office national workforce. This includes recruitment, onboarding, payroll coordination, medical insurance administration, contract management, attendance and leave management, learning and development, performance management, employee relations, compliance, and employee exit processes.</p> <p>The position also supports the administration of the Regional Office international workforce, including deployments, accommodation arrangements, medical checks, arrivals and departures, and other HR-related contractual and administrative processes.</p> <p>The Regional Senior HR Officer coordinates with relevant external stakeholders, ministries, and authorities to ensure compliance with labor regulations and the effective management of work permits, residency requirements, social security, income tax, and other statutory obligations.</p> <p>In addition, the position manages HR-related administrative processes, including consultancy and service contracts under HR management, workshops, per diem administration, and other operational requirements.</p> <p>The Regional Senior HR Officer provides operational HR support to the MENA portfolio upon request of the Regional HR Coordinator, contributing to the implementation of HR tools and systems, emergency HR support, staff training initiatives, and other regional HR priorities.<br> <br> Main responsibilities:</p> <p><br> National Regional Staff HR Management</p> <p>· Manage end-to-end HR processes for Regional Office national staff including recruitment, onboarding, contract issuance, amendments, renewals, and terminations.</p> <p>· Ensure accurate payroll inputs, monthly attendance, leave tracking, and coordination with finance for salary processing.</p> <p>· Administer employee benefits including medical insurance enrollment, updates, and claims follow-up.</p> <p>· Maintain up-to-date personnel files, HR database records, and ensure documentation is audit-ready.</p> <p>· Follow up on performance management processes including probation reviews, annual appraisals, and performance improvement actions.</p> <p>· Support learning and development activities including training coordination and capacity-building initiatives.</p> <p>· Handle employee relations matters including queries, grievances, and disciplinary follow-up in coordination with the Regional HR Coordinator.</p> <p>International Regional Staff Administrative Support</p> <p>· Support HR administrative processes for expatriate staff including deployment, onboarding, relocation, and offboarding.</p> <p>· Coordinate accommodation arrangements, travel logistics, and arrival/departure administrative requirements.</p> <p>· Follow up on medical checks and related documentation for international staff.</p> <p>· Support contract administration, including renewals and amendments.</p> <p>· Ensure proper documentation and tracking of international staff movements, leave balances and assignments.</p> <p>Stakeholder Management (Internal &amp; External)</p> <p>· Liaise with ministries, social security institutions, tax authorities, and other government bodies on HR-related matters.</p> <p>· Ensure compliance with work permits, residency permits, and legal employment requirements for national and international staff.</p> <p>· Coordinate with external service providers such as insurance companies, medical providers, and travel agencies.</p> <p>· Serve as HR focal point for internal departments including finance, logistics, and programs on HR-related administrative matters.</p> <p>· Maintain professional communication and timely follow-up with all stakeholders to ensure smooth HR operations.</p> <p>· Liaise with HQ on global HR tools and initiatives relevant to the Regional Office, ensuring proper implementation, alignment, and timely follow-up on requirements.</p> <p>Regional HR Support</p> <p>· Provide HR operational support to country offices within the MENA portfolio upon request from the Regional HR Coordinator.</p> <p>· Support implementation of HR tools, templates, systems, and standard procedures across the region.</p> <p>· Assist in emergency HR responses including rapid recruitment, deployments, and HR coordination during crises.</p> <p>· Contribute to HR projects, policy rollouts, and organizational change initiatives at regional level.</p> <p>· Support capacity building for country HR focal points through guidance, coaching, and technical advice.</p> <p>HR Reporting &amp; Analytics</p> <p>· Prepare regular HR reports including staffing updates, turnover, recruitment status, leave balances, and contract tracking.</p> <p>· Maintain and update HR dashboards and trackers for regional office.</p> <p>· Provide ad-hoc HR data and analysis to support decision-making by the Regional HR Coordinator and management.</p> <p>· Ensure accuracy and consistency of HR data across all systems and reports.</p> <p>&nbsp;</p> <p>Compliance &amp; Regulatory Management</p> <p>· Ensure adherence to local labor laws, organizational HR policies, and donor requirements.</p> <p>· Support internal and external HR audits by ensuring proper documentation and record-keeping.</p> <p>· Monitor compliance with contractual obligations, probation requirements, and HR procedures.</p> <p>· Follow up on statutory obligations including social security, income tax, and legal reporting requirements.</p> <p>· Identify HR compliance risks and escalate issues to the Regional HR Coordinator when necessary.</p> <p>&nbsp;</p> <p>HR Administration Support</p> <p>· Manage HR-related administrative tasks including preparation and processing of HR correspondence, letters, and certificates.</p> <p>· Support organization of workshops, trainings, and staff events, including visa and per diem processing.</p> <p>· Coordinate procurement and administrative follow-up for HR-related needs such as training materials, consultants, and service contracts.</p> <p>· Ensure proper filing, archiving, and documentation of HR and administrative records in line with audit requirements.</p> <p>· Support office-level administrative coordination related to HR processes and staff welfare activities.</p> <p>· Follow up on HR-related payments and administrative claims in coordination with finance and other relevant departments.<br> <br> Required skills and competencies:<br> <br> Interpersonal Skills</p> <p>· ability to work with a diverse team and adjust work schedules as necessary to meet work objectives and priorities in a professional manner.</p> <p>· High attention to details, organized, and ability to prioritize workload.</p> <p>· Strong verbal and written communication skills and ability to communicate HR policies and procedures clearly to diverse audiences.</p> <p>· Maintains confidentiality when handling sensitive employee information, and demonstrates sound judgment, discretion, and ethical behavior.</p> <p>· ability to establish and maintain positive working relationships with employees, managers, HQ teams, government authorities, and external service providers.</p> <p>Organizational Skills</p> <p>· Strong organizational and coordination skills, with the ability to manage multiple HR processes</p> <p>· Ability to manage HR data, maintain trackers, and produce accurate reports.</p> <p>· Follows through on actions and monitors progress until completion.</p> <p>· Conflict resolution skills<br> <br> **The full Job Description will be shared with shortlisted candidates.**<br> <br> Profile :<br> <br> Education :</p> <ul> <li> <p>Bachelor’s degree in business administration, HR Management, Law, Social sciences, or a related field is required.</p> </li> </ul> <p>Training/Qualifications</p> <ul> <li> <p>Additional certifications in Human Resources (e.g., SHRM) are considered a strong asset.</p> </li> <li> <p>Proven training in Labor Law and Employment Regulations, Employee Relations and Conflict Management, HR Information Systems (HRIS) or any other relevant HR trainings is highly desirable.</p> </li> <li> <p>Familiarity with humanitarian standards, PSEAH (Prevention of Sexual Exploitation, Abuse and Harassment), Code of Conduct, Duty of Care and Staff Wellbeing is essential.</p> </li> <li> <p>Experience / Skills :<br> Minimum of 4–6 years of relevant experience in Human Resources similar role, preferably within humanitarian or development organizations.</p> </li> <li> <p>Minimum 4 years of experience in an NGO/International Institution in a similar position (preferred).</p> </li> <li> <p>Proficiency in managing payroll, leave management, national labor laws, and all relevant national HR processes and the full HR cycle.</p> </li> <li> <p>Prior involvement in remote coordination or support to field missions is highly desirable.<br> <br> Languages :<br> Native Arabic speaker with excellent command of English (spoken and written).<br> <br> IT knowledge :<br> Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using digital tools for inventory, procurement, and reporting.Experience with ERP is an asset.<br> <br> Salary :<br> Following Tdh salary scale in Jordan</p> </li> </ul> <p>Tdh General Code of Conduct and Ethical Policies :</p> <ul> <li> <p>Commits to promoting and complying with the Global Code of Conduct, systematically reporting any violations of the Code through Tdh's formal reporting mechanisms and dealing with any violations of procedures and processes appropriately.</p> </li> <li> <p>Raises awareness of the Foundation of the risks of policy non-compliance, violence and abuse, and related rights, towards children, community members and our own employees.</p> </li> <li> <p>Undertakes to comply with key ethical policies and guidelines, including the Safeguarding Policy, the Anti-Fraud and Corruption Policy, the Conflict-of-Interest Policy and other policies related to the prevention of terrorist financing and criminal activities, as well as workplace behavior.</p> </li> <li> <p>Commits to putting values and principles into practice through exemplary behavior, in full compliance with the Code of Conduct, and always respecting established procedures and processes.</p> </li> <li> <p>Commits to developing a compliant and enlightened management culture within the organization and in our work with children and the communities in which we operate.</p> </li> </ul> <p>Procedure:<br> <br> Only complete applications (CV + covering letter) posted on our official website will be processed. Additional documents (diplomas, work certificates, etc.) will be requested at a later date. We will only contact those candidates selected for further recruitment.<br> <br> References :<br> <br> Please note that all job offers will be subject to satisfactory references and checks (criminal record and anti-terrorism funding check). Terre des hommes will ask the Human Resources of previous organisations to provide references on any findings of sexual exploitation, sexual abuse and/or sexual harassment as well as fraud and corruption, during employment, or incidents under investigation at the time the candidate left employment.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>VirtuStaff is seeking a highly organized and client-focused Senior Client Success &amp; Operations Specialist to join its Jordan-based pre-launch team and help establish the company’s service-delivery operations ahead of launch.</p><p>The successful candidate will support the full client journey after the commercial handover, including onboarding, agent activation, service monitoring, client communication, Day-15 and monthly reviews, incident coordination, replacement follow-up and client-retention activities. The specialist will act as the main day-to-day operational contact for active clients and coordinate closely with Sales, HR, Technical Support and Management to ensure that clients receive a reliable and well-managed service.</p><p><br></p><p>The role will also support VirtuStaff’s training ecosystem by identifying training needs, researching and evaluating training providers, coordinating course launches and monitoring whether training improves agent readiness, performance and client satisfaction. This is a hands-on individual-contributor position with significant operational ownership, but no direct team-management responsibility during the initial phase.</p><p>The original role covers the client journey after sale as well as training-provider and course coordination, while specialist execution remains with the relevant internal or third-party teams.</p><p><br></p><p><b>Key Responsibilities<span></span></b></p><ul><li>Review sales handovers and confirm that all client, role, billing and operational information is complete.</li><li>Coordinate client onboarding, kickoff meetings and activation plans.</li><li>Confirm client readiness, system access, working hours, supervision and communication requirements.</li><li>Act as the primary day-to-day operational contact for active clients.</li><li>Maintain a clear health status for each client account and assigned agent.</li><li>Conduct documented Day-15 reviews and monthly service reviews.</li><li>Monitor client satisfaction, service quality, attendance concerns and performance risks.</li><li>Coordinate operational incidents with HR, Technical Support, Sales and Management.</li><li>Keep clients informed during service issues using confirmed and accurate information.</li><li>Coordinate corrective-action, additional-training and replacement processes.</li><li>Follow up on replacement cases and ensure client requirements are properly documented.</li><li>Identify clients at risk of cancellation and support service-recovery plans.</li><li>Track client and seat retention, service issues, replacement reasons and recurring concerns.</li><li>Identify potential account-expansion opportunities and refer them to the Sales team.</li><li>Maintain SOPs, checklists, client records, incident logs and operational dashboards.</li><li>Identify training needs based on client feedback, quality concerns, candidate weaknesses and role requirements.</li><li>Research universities, institutes, trainers, online platforms and other potential training providers.</li><li>Compare training providers based on quality, relevance, credibility, language, assessments, certification, rights and cost.</li><li>Coordinate course structure, platform setup, testing, launch and learner access.</li><li>Monitor enrolment, completion, pass rates, learner feedback and training effectiveness.</li><li>Prepare recommendations regarding course providers, costs, pricing and commercial models for Management approval.</li><li>Coordinate with Marketing, Technical Support, Design and external providers when launching training programmes.</li><li>Prepare weekly and monthly reports covering client health, incidents, retention, onboarding and training activity.</li></ul><p>The role is intended to coordinate client onboarding, account health, service recovery, replacements and retention while also supporting the training catalogue and provider network.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Three to five years of experience in client success, operations, service delivery, account management, BPO, outsourcing, staffing, SaaS implementation or a similar service environment.</li><li>Proven experience supporting B2B clients after the sale.</li><li>Experience coordinating client onboarding, service reviews and operational follow-up.</li><li>Strong client communication and relationship-management skills.</li><li>Ability to manage complaints, incidents and service-recovery situations calmly and professionally.</li><li>Strong organizational, documentation and follow-up skills.</li><li>Ability to create and maintain practical SOPs, checklists, workflows and reports.</li><li>Experience using CRM, ticketing, project-management, attendance or workforce-management systems.</li><li>Understanding of client satisfaction, account health, retention and churn.</li><li>Ability to analyze operational information and identify recurring issues.</li><li>Experience coordinating training programmes, training providers, online courses or LMS platforms is strongly preferred.</li><li>Ability to evaluate training quality, relevance and commercial suitability.</li><li>Experience comparing supplier proposals and negotiating costs is an advantage.</li><li>Strong Arabic and English business communication.</li><li>Experience dealing with UAE or GCC clients is strongly preferred.</li><li>Ability to coordinate effectively across Jordan, Egypt and UAE teams.</li><li>Good commercial judgment and the ability to balance client satisfaction with operational feasibility.</li><li>Comfortable working in a fast-moving pre-launch environment.</li><li>Available to work full-time from the VirtuStaff office in Jordan.</li></ul><p><br></p><p>The original requirements emphasize client onboarding, retention, escalations, GCC communication, operational systems and training-provider coordination.</p><p><br></p><p><b>Preferred Background</b></p><p>Candidates with experience in one or more of the following areas will be preferred:</p><ul><li>SaaS or technology platforms.</li><li>Outsourcing or BPO.</li><li>Recruitment or staffing operations.</li><li>Customer success or account management.</li><li>Workforce management.</li><li>Learning and development.</li><li>LMS or online-training operations.</li><li>Client onboarding and implementation.</li><li>Quality assurance or service delivery.</li></ul><p><br></p></div>

<p>Managing relationships with premium segment clients by adhering to the highest standards of service quality, responding to their inquiries, and processing their transactions with the required speed and efficiency all with the aim of strengthening the relationship with them and attracting new clients from this segment. Additionally, promoting the bank's services and products, including new offerings, and explaining them in a clear, accurate, and professional manner in order to increase the bank s sales and achieve the desired objectives.</p><p><strong>Responsibilities:</strong></p><ul><li>Welcomes premium clients, understands their requests and needs for the bank s services and products, and works to fulfill them efficiently with the highest levels of service within defined standards.</li><li>Responds to their inquiries in a way that reflects positively on the bank and ensures building good, long-term relationships to guarantee their ongoing business with the bank.</li><li>Markets all the bank s services and products, including new ones, to premium clients and explains them clearly, professionally, and accurately to increase the bank s sales of these services and products and achieve objectives.</li><li>Implements the external and internal sales plan to acquire new clients in the premium segment.</li><li>Conducts regular field visits to current and targeted clients to open new communication channels and attract a new client base, contributing to the growth of the bank s portfolio in both assets and liabilities.</li><li>Studies credit facility requests submitted by portfolio clients, verifies completeness of data and necessary information, ensures compliance with conditions and approved credit policy, checks completeness of documents, records recommendations, and forwards them to the direct supervisor.</li><li>Manages relationships with premium clients within the portfolio and works on developing and providing high-quality service through various bank service channels, including cross-selling and after-sales services.</li><li>Receives requests (including client requests) through the CRM-CX system or related forms for: Opening new and additional accounts and related tasks and modifications, including linked accounts. Requests for issuing balance certificates, interest, and commissions. Requests for subscription, rental, renewal, and cancellation of safety deposit boxes. Requests for credit cards, Visa Electron, prepaid cards, and electronic services. Requests for opening, renewing, and canceling deposits and certificates of deposit on the banking system. Requests for standing orders and instructions. Requests for transfers between accounts. Requests for personal loans (personal advances, car financing, housing loans). Requests for power of attorney. Requests for special conditions.</li><li>Receives checkbook requests and inputs them into the automated system.</li><li>Issues and executes transfers on the automated system.</li><li>Updates premium clients data.</li><li>Follows up on the execution of premium segment transactions by the relevant departments, ensures completion of all documents and rectification of transaction errors, reviews pending (unexecuted) transactions, and identifies reasons for non-execution to ensure processing and protect the bank s rights.</li><li>Collects various information about premium clients and updates their data in coordination with relevant departments to maintain accurate and up-to-date information for communication and to identify potential sales opportunities.</li><li>Monitors and promotes premium client services and encourages clients to develop their relationship with the bank to increase profitability for this segment.</li><li>Handles telephone and verbal inquiries from premium clients and provides solutions to problems that may arise during transaction processing as quickly as possible to facilitate service delivery.</li><li>Follows up on any feedback or suggestions from clients and takes them into consideration to strengthen relationships.</li><li>Ensures compliance with audit, regulatory, and anti-money laundering requirements, conducts Know Your Customer reviews, and assesses risks related to onboarding new clients.</li><li>Works closely with branch/area managers and the segment development unit to build a selected premium client base, ensuring increased bank profitability and achievement of required performance indicators.</li><li>Proposes, in coordination with relevant parties, modifications to bank products and services and contributes to proposing new competitive products based on feedback received from clients of various targeted products.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree in administrative sciences, banking, or any related field.</li><li>Practical experience of no less than 3 years in sales management and customer service.</li><li>Practical experience with CRM-CX systems.</li><li>Knowledge of the English language.</li><li>Thorough knowledge of the bank s services, products, and approved programs.</li><li>Good knowledge of policies and procedures governing work and their updates (both internal and external).</li><li>Proficiency in using computers and working with various applied systems.</li><li>Skills in direct selling, cross-selling, and relationship management.</li><li>Time management skills.</li><li>Analytical skills.</li><li>Ability to negotiate and persuade.</li><li>Ability to motivate and work in a team spirit.</li><li>Politeness and good manners.</li><li>Ability to understand clients needs.</li><li>Ability to plan, implement, and manage educational workshops related to sales and services.</li><li>Ability to handle and resolve customer complaints within authorized limits.</li><li>Verbal communication skills and the ability to interact with others (internal and external clients).</li><li>Ability to handle work pressure.</li></ul>