وظائف هندسة النظم في الأردن

<p><h4>About Maqsam:</h4> <p>Maqsam is the leading Arabic AI-powered contact center solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic call transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.</p> <h4>Your opportunity:</h4> <p>We are seeking a backend software engineer to join our innovative team at Maqsam. This role is ideal for those eager to develop their technical skills in a dynamic SaaS environment. You will participate in various stages of software development, from design to deployment, making significant contributions to our cutting-edge contact center solutions.</p> <p>In this role, you'll work closely with tech leads, senior engineers, and operations managers, gaining crucial industry experience and contributing to projects that enhance user experiences and broaden our product’s capabilities.</p> <h4>Your top responsibilities:</h4> <ul> <li>Translate business requirements into well-defined technical solutions and implement them to achieve the desired functionality.</li> <li>Debug and troubleshoot complex software issues in a high-availability environment.</li> <li>Optimize system performance through rigorous testing and code refinement.</li> <li>Collaborate with cross-functional teams to integrate new technologies and frameworks.</li> <li>Conduct code reviews to ensure code quality and implementation of best practices.</li> <li>Document development processes, code changes, and other critical information accurately.</li> <li>Participate in the design and architecture decisions of our internal systems and databases.</li> <li>Support junior software engineers and participate in ramping up new joiners.</li> </ul> <h4>What we expect from you:</h4> <ul> <li>Experience with backend or full-stack web development is a must, focusing on scalable and robust system design.</li> <li>Proven ability in writing high-quality, readable, and scalable code.</li> <li>Strong skills in debugging complex systems, with the ability to analyze and resolve challenging technical issues.</li> <li>Experience with relational databases and their integration into systems.</li> <li>Solid foundation in computer science, with strong competencies in data structures, algorithms, and software design optimized for scalable systems.</li> <li>Ability to work in a fast-paced, team-oriented environment and to contribute to the team with innovative solutions.</li> <li>Proven ability to learn new technologies and explore new concepts and frameworks quickly and effectively.</li> </ul> <h4>Additional information:</h4> <ul> <li>3-5 years of experience in backend or full-stack web development.</li> <li>Excellent problem-solving and analytical skills.</li> <li>Strong communication skills, capable of effectively articulating technical challenges and solutions to both technical and non-technical team members.</li> <li>A commitment to continuous professional development and eagerness to learn new technologies.</li> <li>A degree in computer science, engineering, or a related field is preferred.</li> <li>Experience in mobile development is a plus.</li> <li>Experience working on VoIP-related projects is a plus.</li> <li>Experience with Ruby on Rails or any similar web framework, JavaScript, Vue.js or a comparable frontend framework, and PostgreSQL or other relational databases is a strong plus.</li> </ul> <h4>What we provide:</h4> <ul> <li>Join a world-class team at Maqsam, where your growth is our priority. Here’s what you can expect:</li> <li>A collaborative and friendly environment.</li> <li>Personal and professional growth: opportunities to learn and become a world-class professional.</li> <li>Fair compensation: we value your contribution.</li> <li>Transparency: a culture that thrives on open communication.</li> <li>Benefits: first-class health insurance, and more.</li> <li>Part of something big: work with seasoned professionals and be proud of being part of the exciting world of SaaS business.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Overview</strong><br><p><span>KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration – through conceptualization – to realization of planning, design or project delivery in the built and natural environments. For over 60 years we’ve led with vision, contributing to many of the world’s most ambitious projects, iconic places, remarkable experiences and prosperous communities.</span><br><br><span>As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms. We are also ranked by World Architecture as the 51st largest global architecture firm and the #1 Firm in the Middle East Region in their 2024 WA100 Survey.</span><br><span>We invite you to join us. Why?</span><br><span>When you join KEO, you’ll discover more than just a job – you’ll find a supportive environment that fosters your professional development through internal global mobility and career development and does so within a culture that supports company-wide health and well-being through on-demand counselling services and regular workplace clinics. You will be invited to celebrate community events such as sports days, fun-runs, in-house sports teams and beach clean ups. In addition to your competitive package and benefits you will have access to a suite of policies that include hybrid working arrangements, individual athletic sponsorship, study assistance sponsorship, employee referral rewards.</span></p><br> <br><strong>Responsibilities</strong><br><p><span>Our newest opportunity is for a detail-oriented Business Analyst to join our HR team in <strong>Amman, Jordan</strong>. This role will be instrumental in transforming our recruitment data into meaningful insights that drive strategic hiring decisions. The successful candidate will work across multiple data sources including iCIMS ATS, Excel-based recruitment tracking systems, and various reporting tools to measure, analyze, and optimize our talent acquisition processes.</span></p><br><p><span><strong>Technical Skills</strong></span></p><br><ul><li><span>Data engineering &amp; SQL: Advanced SQL (joins, window functions, CTEs); ETL/ELT with orchestration/scheduling; data modelling; hands-on Python/.NET; incremental loads and data quality (validation/deduplication); idempotency</span></li><li><span>Reporting/BI: Power BI/Tableau (Power Query, semantic modelling, DAX, RLS); advanced Excel (pivots, XLOOKUP, Power Query)</span></li><li><span>API integrations: REST/OAuth 2.0; Postman; JSON with pagination/filtering; handle rate limits and retries; webhooks or scheduled CSV/SFTP; secrets management</span></li></ul><p><span><strong>Data Analysis &amp; Reporting</strong></span></p><br><ul><li><span>Extract, analyze, and synthesize recruitment data from iCIMS ATS, Recruitment Report (Excel), and Start Hire Report (Excel) to produce comprehensive weekly, monthly, and quarterly reports</span></li><li><span>Develop and maintain dashboards and visualizations that provide real-time insights into recruitment performance metrics</span></li><li><span>Identify data trends, patterns, and anomalies to support data-driven decision-making across the talent acquisition function</span></li><li><span>Create ad-hoc reports and analyses in response to stakeholder requests and business needs</span></li></ul><p><span><strong>Recruitment Metrics Management</strong></span></p><br><ul><li><span><strong>Time to Fill Analysis</strong>: Calculate and report time to fill metrics with statistical rigor.</span></li><li><span><strong>Time to Respond Tracking</strong>: Monitor and report on candidate response times establishing benchmarks and identifying bottlenecks in the screening and communication process</span></li><li><span><strong>Interview to Offer Ratios</strong>: Track conversion rates at each stage of the hiring funnel to identify optimization opportunities</span></li><li><span><strong>Candidate Experience Measurement</strong>: Analyze candidate experience survey data, correlating feedback scores with process metrics to identify areas for improvement in the candidate journey</span></li></ul><p><span><strong>Employee Retention Analysis</strong></span></p><br><ul><li><span>Produce comprehensive monthly employee retention reports analyzing turnover rates, tenure patterns, and attrition trends across departments, roles, and demographics</span></li><li><span>Calculate and track key retention metrics including voluntary vs. involuntary turnover, regrettable vs. non-regrettable attrition, and early-tenure turnover.</span></li><li><span>Identify high-risk cohorts and early warning indicators of potential turnover through data pattern analysis</span></li><li><span>Correlate retention data with recruitment metrics to assess quality of hire and identify potential improvements in the selection process</span></li><li><span>Provide actionable insights to leadership on retention challenges and opportunities, including cost-of-turnover analysis for key roles</span></li></ul><p><span><strong>Process Optimization &amp; Insights</strong></span></p><br><ul><li><span>Conduct root cause analysis on recruitment challenges such as extended time to fill, low offer acceptance rates, or poor candidate experience scores</span></li><li><span>Collaborate with recruitment team members and hiring managers to understand data context and validate findings</span></li><li><span>Develop forecasting models to predict hiring timelines and resource needs based on historical data</span></li><li><span>Benchmark internal metrics against industry standards and recommend best practices</span></li></ul><p><span><strong>Data Quality &amp; System Management</strong></span></p><br><ul><li><span>Ensure data integrity across all recruitment tracking systems, implement quality control processes and regular audits</span></li><li><span>Identify gaps in current data collection methods and recommend improvements to capture more meaningful insights</span></li><li><span>Work with stakeholders to standardize data entry processes and definitions across the recruitment team</span></li><li><span>Serve as the subject matter expert on recruitment data sources and reporting capabilities</span></li></ul><p><span><strong>Stakeholder Communication</strong></span></p><br><ul><li><span>Present findings and recommendations to talent acquisition leadership and business stakeholders in clear, actionable formats</span></li><li><span>Translate complex data analyses into compelling narratives that drive strategic decisions</span></li><li><span>Partner with recruitment team members to ensure they understand and can leverage available data and reports</span></li></ul> <br><strong>Qualifications</strong><br><p><span>To be successful in this dynamic opportunity, we envision that your career journey to date will include a minimum of 3 years of work experience in business, data or HR analytics partnered with a Bachelor degree in a relevant field such as Business Analytics, Data Science or Human Resources.</span></p><br><p><span>The candidate must have strong knowledge in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, complex formulas, data visualization) and experience with data visualization tools (Power BI, Tableau, or similar).</span></p><br><p><span>KEO’s performance is founded upon integrity, results, innovation, safety, and our people. We embrace diversity and recognise its’ contribution to client success wherever we work.</span></p><br><p><span>We are excited to hear how you can partner with our award-winning team and treat all expressions of interest confidentially.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Successful support for the implementation and delivery of the FMIS project, including: • High-quality business requirements documentation. • Support for solution design and implementation activities. • Coordination with stakeholders and technical teams. • Support for testing, UAT, and training activities. • Delivery of project documentation and reporting. • Support for successful project deployment and stabilization.<br> Work Location<br>HQA and open for remote consultancy in the UNRWA fields of operations<br> Expected duration<br>7 months<br> Duties and Responsibilities<br>Specific Outputs/Tasks include but not limited to: · Build and maintain FMIS application modules using ASP.NET/.NET Core and related Microsoft technologies. · Develop and maintain organizational hierarchy, premises management, projects management, dashboards, reporting, and GIS-related modules. · Develop backend services, APIs, and integrations with internal and external systems. · Provide daily technical support and analyze business/system requirements. · Conduct bug fixing, troubleshooting, optimization, and quality assurance activities. · Review code and ensure application security, performance, and compliance with UNRWA standards. · Support deployment, UAT, production releases, and post-go-live stabilization activities. · Prepare technical documentation, deployment guides, and user manuals. · Deliver regular progress updates and backlog tracking reports. · Participate in Agile/Scrum ceremonies and collaborate with project stakeholders throughout the implementation lifecycle.<br> Qualifications/special skills<br>University degree from accredited educational institution in Information Technology, Computer Science, Software Engineering, or related fdiscipline. · Minimum 4 years of experience in web application development using ASP.NET/.NET Core and MS SQL Server. · Experience in enterprise application development and implementation. · Experience developing APIs and integrations. · Experience in ASP.NET MVC, .NET Framework/.NET Core, C#, JavaScript, HTML, CSS, and related technologies. · Experience with relational databases and SQL Server. · Experience in troubleshooting, debugging, and performance optimization. · Familiarity with deployment environments and DevOps practices is desirable. · Experience with GIS integrations and dashboards is an asset.<br> Languages<br>English and Arabic are the working languages of UNRWA. For this assignment, fluency in both Arabic and English are required.<br> Additional Information<br>CONDITIONS OF SERVICE • The consultancy is based in UNRWA HQA Amman with possibility for remote consultancy in the fields of UNRWA operations. • The selected candidate will receive a monthly remuneration that is amounting to JOD 996.42 or equivalent in USD for every fully completed month. • The duration of the Contract is 7 months, and the possibility of extension is subject to the availability of funds, continuing need and satisfactory performance. • As part of Digital Impact, Technology and Innovation Department (DITID)and digital workspace the role reports to the software engineer and works under the overall supervision of the Head Software Development Section &amp; Lead Solution Architecture.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p><h4>Job description</h4> <p><strong>Job role - Principal engineer – mechanical – aviation buildings</strong><br> Verbal and written communication in English is mandatory.</p> <h4>Responsibilities:</h4> <ul> <li>Lead mechanical/HVAC design from feasibility and basis-of-design (BoD) through detailed design, tender and construction support for aviation facilities.</li> <li>Own the environmental strategy for very large volumes (e.g., hangar bays): heating/cooling concepts, destratification, purge/exhaust modes, make-up air, and controls sequences—balancing energy, IAQ and safety (UFC/ASHRAE/NFPA context).</li> <li>Engineer specialist ventilation for hazardous operations: paint spray booths/rooms, fuel-cell maintenance/purge ventilation, welding/fume extraction, VOC control, and hazardous-area interfaces with electrical/controls.</li> <li>Integrate process utilities common to MRO and workshops.</li> <li>Shape catering facility HVAC and hygienic air zones: kitchen exhaust and makeup air (NFPA 96), pressure cascades, temperature/humidity control for clean prep/packing.</li> <li>Deliver BIM-led coordination (Revit/Navisworks) across architecture, structures, process, fire protection, and controls; lead clash resolution and model QA.</li> <li>Run calculations and simulations: loads, duct/pipe sizing, ventilation rates, smoke/fume capture, and (where needed) CFD to support the thermal comfort studies.</li> <li>Author technical documents: BoD, design reports, specifications, sequences of operation, control narratives, FAT/SAT/commissioning plans.</li> <li>Engage stakeholders—airlines/MROs, airport operators, food safety teams, and authorities—to secure approvals and smooth delivery.</li> <li>Lead retrofit, refurbishment, and brownfield upgrade projects within operational airport environments—assessing existing systems, developing phased upgrade strategies, ensuring minimal disruption to ongoing operations, and integrating new systems with legacy infrastructure while addressing capacity, compliance, and energy performance improvements.</li> </ul> <h4>Key systems and domains you’ll cover:</h4> <ul> <li>Hangars and workshops: general and emergency exhaust, purge ventilation for fuel system work, floor-level capture where required, destratification/ HVLS fans, door air management, radiant/air systems, PCA (pre-conditioned air) and GSE interfaces.</li> <li>Catering facilities: high-duty kitchen exhaust and makeup air (hoods, MAUs, heat recovery), grease ducting, rooftop terminations, pressure zoning for hygiene, and interfaces to cold rooms/freezers and clean areas.</li> <li>Experience in refurbishment projects, passenger terminal building mechanical design (HVAC, drainage systems) is preferred.</li> </ul> <h4>Qualifications:</h4> <ul> <li>Bachelor’s or master’s degree in mechanical engineering.</li> <li>Professional registration (e.g., CEng/PE) strongly preferred.</li> <li>15+ years’ experience in building services (mechanical/HVAC), with significant aviation project delivery (passenger terminal building, hangars, MRO shops, flight catering, or similar).</li> <li>Proven leadership as lead/principal engineer on multi-disciplinary design projects and prior delivery in live airport environments (airside/landside interfaces, works phasing) is preferred.</li> <li>Expertise writing BoDs, specifications, P&IDs, control sequences, etc.</li> <li>BIM fluency: Revit, Navisworks; competence with calculations (e.g., IES-VE/HAP/eQuest), CFD exposure preferred.</li> <li>Client-facing communication and team leadership; mentoring and QA/QC across multiple concurrent packages.</li> <li>Strong communication skills for effective client presentations, stakeholder workshops, and cross-functional coordination.</li> <li>Willingness to be based at Dammam Airport for the initial phase of the project (short-term assignment) and relocate to the main office upon project completion.</li> </ul> <p>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the oil & gas, power & renewables, chemicals, construction & infrastructure, life sciences, mining and manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.</p></p><p></p>

<p><h4>Job description</h4> <p><strong>Job role - Principal engineer – mechanical – aviation buildings</strong><br> Verbal and written communication in English is mandatory.</p> <h4>Responsibilities:</h4> <ul> <li>Lead mechanical/HVAC design from feasibility and basis-of-design (BoD) through detailed design, tender and construction support for aviation facilities.</li> <li>Own the environmental strategy for very large volumes (e.g., hangar bays): heating/cooling concepts, destratification, purge/exhaust modes, make-up air, and controls sequences—balancing energy, IAQ and safety (UFC/ASHRAE/NFPA context).</li> <li>Engineer specialist ventilation for hazardous operations: paint spray booths/rooms, fuel-cell maintenance/purge ventilation, welding/fume extraction, VOC control, and hazardous-area interfaces with electrical/controls.</li> <li>Integrate process utilities common to MRO and workshops.</li> <li>Shape catering facility HVAC and hygienic air zones: kitchen exhaust and makeup air (NFPA 96), pressure cascades, temperature/humidity control for clean prep/packing.</li> <li>Deliver BIM-led coordination (Revit/Navisworks) across architecture, structures, process, fire protection, and controls; lead clash resolution and model QA.</li> <li>Run calculations and simulations: loads, duct/pipe sizing, ventilation rates, smoke/fume capture, and (where needed) CFD to support the thermal comfort studies.</li> <li>Author technical documents: BoD, design reports, specifications, sequences of operation, control narratives, FAT/SAT/commissioning plans.</li> <li>Engage stakeholders—airlines/MROs, airport operators, food safety teams, and authorities—to secure approvals and smooth delivery.</li> <li>Lead retrofit, refurbishment, and brownfield upgrade projects within operational airport environments—assessing existing systems, developing phased upgrade strategies, ensuring minimal disruption to ongoing operations, and integrating new systems with legacy infrastructure while addressing capacity, compliance, and energy performance improvements.</li> </ul> <h4>Key systems and domains you’ll cover:</h4> <ul> <li>Hangars and workshops: general and emergency exhaust, purge ventilation for fuel system work, floor-level capture where required, destratification/ HVLS fans, door air management, radiant/air systems, PCA (pre-conditioned air) and GSE interfaces.</li> <li>Catering facilities: high-duty kitchen exhaust and makeup air (hoods, MAUs, heat recovery), grease ducting, rooftop terminations, pressure zoning for hygiene, and interfaces to cold rooms/freezers and clean areas.</li> <li>Experience in refurbishment projects, passenger terminal building mechanical design (HVAC, drainage systems) is preferred.</li> </ul> <h4>Qualifications:</h4> <ul> <li>Bachelor’s or master’s degree in mechanical engineering.</li> <li>Professional registration (e.g., CEng/PE) strongly preferred.</li> <li>15+ years’ experience in building services (mechanical/HVAC), with significant aviation project delivery (passenger terminal building, hangars, MRO shops, flight catering, or similar).</li> <li>Proven leadership as lead/principal engineer on multi-disciplinary design projects and prior delivery in live airport environments (airside/landside interfaces, works phasing) is preferred.</li> <li>Expertise writing BoDs, specifications, P&IDs, control sequences, etc.</li> <li>BIM fluency: Revit, Navisworks; competence with calculations (e.g., IES-VE/HAP/eQuest), CFD exposure preferred.</li> <li>Client-facing communication and team leadership; mentoring and QA/QC across multiple concurrent packages.</li> <li>Strong communication skills for effective client presentations, stakeholder workshops, and cross-functional coordination.</li> <li>Willingness to be based at Dammam Airport for the initial phase of the project (short-term assignment) and relocate to the main office upon project completion.</li> </ul> <p>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the oil & gas, power & renewables, chemicals, construction & infrastructure, life sciences, mining and manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job description<br>Job Role -Principal Engineer – Mechanical – Aviation Buildings<br>Verbal and written communication in English is mandatory<br>Responsibilities:</strong><ul><li>Lead mechanical/HVAC design from feasibility and basis-of-design (BoD) through detailed design, tender and construction support for aviation facilities.</li><li>Own the environmental strategy for very large volumes (e.g., hangar bays): heating/cooling concepts, destratification, purge/exhaust modes, make-up air, and controls sequences—balancing energy, IAQ and safety. (UFC/ASHRAE/NFPA context).</li><li>Engineer specialist ventilation for hazardous operations: paint spray booths/rooms, fuel-cell maintenance/purge ventilation, welding/fume extraction, VOC control, and hazardous-area interfaces with electrical/controls.</li><li>Integrate process utilities common to MRO and workshops.</li><li>Shape catering facility HVAC and hygienic air zones: kitchen exhaust &amp; makeup air (NFPA 96), pressure cascades, temperature/humidity control for clean prep/packing.</li><li>Deliver BIM-led coordination (Revit/Navisworks) across architecture, structures, process, fire protection, and controls; lead clash resolution and model QA.</li><li>Run calculations &amp; simulations: loads, duct/pipe sizing, ventilation rates, smoke/fume capture, and (where needed) CFD to support the thermal comfort studies.</li><li>Author technical documents: BoD, design reports, specifications, sequences of operation, control narratives, FAT/SAT/commissioning plans.</li><li>Engage stakeholders—airlines/MROs, airport operators, food safety teams, and authorities—to secure approvals and smooth delivery.</li><li>Lead retrofit, refurbishment, and brownfield upgrade projects within operational airport environments—assessing existing systems, developing phased upgrade strategies, ensuring minimal disruption to ongoing operations, and integrating new systems with legacy infrastructure while addressing capacity, compliance, and energy performance improvements.<br> <br> &nbsp;</li></ul><strong>Key systems &amp; domains you’ll cover:</strong><ul><li>Hangars &amp; workshops: general and emergency exhaust, purge ventilation for fuel system work, floor-level capture where required, destratification/HVLS fans, door air management, radiant/air systems, PCA (pre-conditioned air) and GSE interfaces.</li><li>Catering facilities: high-duty kitchen exhaust &amp; makeup air (hoods, MAUs, heat recovery), grease ducting, rooftop terminations, pressure zoning for hygiene, and interfaces to cold rooms/freezers and clean areas.</li><li>Experience in refurbishment projects, passenger terminal building Mechanical design (HVAC, Drainage systems) is preferred.<br> <br> &nbsp;</li></ul><strong>Qualifications:</strong><ul><li>Bachelor’s or Master’s degree in Mechanical Engineering.</li><li>Professional registration (e.g., CEng/PE) strongly preferred.</li><li>15+ years’ experience in building services (mechanical/HVAC), with significant aviation project delivery (Passenger terminal building, hangars, MRO shops, flight catering, or similar).</li><li>Proven leadership as Lead/Principal Engineer on multi-disciplinary design projects and Prior delivery in live airport environments (airside/landside interfaces, works phasing) is preferred.</li><li>Expertise writing BoDs, specifications, P&amp;IDs, control sequences, etc.</li><li>BIM fluency: Revit, Navisworks; competence with calculations (e.g., IES-VE/HAP/eQuest),CFD exposure preferred.</li><li>Client-facing communication and team leadership; mentoring and QA/QC across multiple concurrent packages.</li><li>Strong communication skills for effective client presentations, stakeholder workshops, and cross-functional coordination.</li><li>Willingness to be based at Dammam Airport for the initial phase of the project (short-term assignment) and relocate to the main office upon project completion</li></ul><br>If you find this job matching your skills, please apply or share your CV on sayali.kothmire@nesfircroft.com<br>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil &amp; Gas, Power &amp; Renewables, Chemicals, Construction &amp; Infrastructure, Life Sciences, Mining and&nbsp;Manufacturing&nbsp;sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients. <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Key Responsibilities Lead the design, development, testing, and deployment of software applications.<br> Provide technical leadership and mentorship to the development team.<br> Review code to ensure quality, maintainability, security, and adherence to coding standards.<br> Collaborate with Product Managers, Architects, QA, and stakeholders to define technical solutions.<br> Break down business requirements into technical tasks and guide implementation.<br> Drive Agile development practices, sprint planning, and technical estimations.<br> Troubleshoot complex technical issues and provide effective solutions.<br> Ensure application performance, scalability, reliability, and security.<br> Promote DevOps, CI/CD, automated testing, and software engineering best practices.<br> Stay updated with emerging technologies and recommend process and technology improvements.<br> Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.<br> 7+ years of software development experience, including at least 2 years in a technical leadership role.<br> Strong proficiency in one or more programming languages such as Java, C#, Python, JavaScript/TypeScript, or Go.<br> Experience with modern frameworks and cloud platforms (AWS, Azure, or Google Cloud).<br> Strong understanding of RESTful APIs, microservices architecture, databases (SQL/NoSQL), and system design.<br> Experience with Git, CI/CD pipelines, Docker, Kubernetes, and Agile/Scrum methodologies.<br> Excellent analytical, problem-solving, communication, and stakeholder management skills.<br> Preferred Qualifications Experience leading distributed or remote engineering teams.<br> Cloud certifications (AWS, Azure, or Google Cloud).<br> Knowledge of DevSecOps, Infrastructure as Code (Terraform), and container orchestration.<br> Experience with monitoring and observability tools.<br> Arabic speaker is mandatory</span> </div>

<p>We are growing our engineering team and are looking for a technically strong Engineering Manager to lead one of our delivery teams. This is a delivery-focused leadership role: your job is to turn a cross-functional roadmap into shipped, high-quality software on a predictable cadence, while providing the technical insight and guidance needed to keep delivery pragmatic, reliable, and well-executed. The team has two clear areas of ownership. First, the Hotels domain, the guest-facing and hotel-operations features that serve our enterprise hotel customers, from in-room and on-property ordering through to stay-management and guest-services capabilities. Second, third-party integrations such as POS's (Point of Sale), PMS (Property Management System), payment gateways, and loyalty connections that the Hotels business depends on, where you own the technical relationship end-to-end. You own the throughput, quality, and getting integration-heavy work delivered efficiently. This role reports to the Engineering Director.</p><p>Your mission</p><p>You own the delivery health of your squad end-to-end. You take a mixed backlog of integration, platform, and product work and ship it predictably, at high quality, with the dependencies managed and the risks surfaced early.</p><p>Key responsibilities</p><ul><li>Manage a team of full stack engineers, actively drive their growth, performance, and engagement. Mobile engineers are a possibility as well.</li><li>Turn quarterly roadmaps into a realistic delivery plan, track progress, and report status with metrics against company goals.</li><li>Run tight agile processes and continuously improve them based on delivery metrics.</li><li>Manage dependencies across different domains, with external integration partners, escalating and resolving blockers early (e.g. with POS systems etc.).</li><li>Review RFCs and technical proposals, providing feedback on design, scalability, security, and integration risk, and helping the team converge on sound decisions before things enter a delivery commitment.</li><li>Lead technical discussions with third-party integration partners, translating between partner APIs and constraints and wi-Q's architecture, and owning the technical feasibility view in those conversations.</li><li>Improve engineering process and delivery metrics (for example cycle time, deployment frequency, change-failure rate, and defect escape rate), and use them to drive decisions.</li><li>Uphold security and compliance obligations relevant to the team's work (e.g. PCI DSS etc.), embedding them into how the squad builds rather than treating them as an afterthought.</li><li>Draft and track team OKRs and engineering KPIs (e.g. DORA); when the team is off track, show what is being done about it.</li><li>Coordinate across Product, Customer Success, DevOps, and the Foodics counterparts to deliver shared goals.</li></ul><p>What success looks like (first 6-12 months)</p><ul><li>The team has a predictable delivery cadence, with sprint and quarterly commitments met at a consistent and improving hit rate.</li><li>Cross-team and third-party dependencies are visible and managed early, so the squad is rarely blocked and rarely blocks others.</li><li>Release quality is measurably higher: fewer escaped defects and a faster, safer path from merge to production.</li><li>Delivery from the team contributes directly to improving TTV for new customer go-lives and to protecting NRR through platform stability.</li><li>The team is fully staffed, ramped, and retained, with a clear working model and a healthy engagement signal.</li><li>Product, Commercial, and Customer Success stakeholders trust the team's estimates, status, and risk flags.</li></ul><p>Your skills</p><ul><li>Demonstrated experience managing a team of software engineers, with a track record of delivering on commitments predictably.</li><li>Strong command of agile and lean delivery practices (sprints, kanban, estimation, refinement) and the maturity to adapt process to context rather than apply it dogmatically.</li><li>Proven ability to manage dependencies and coordinate delivery across multiple teams and external partners.</li><li>Technically strong: able to review RFCs and technical proposals critically, reason about architecture, scalability, and integration risk, scope engineering spikes, and hold your own in technical discussions with engineers and third-party partners.</li><li>Fluency with delivery and quality metrics, and the discipline to lead with data over anecdote.</li><li>Excellent written and verbal communication in English; able to lead with the conclusion, be concise, and be specific about blockers and decisions needed.</li><li>Ability to translate technical concepts into easily digestible language for non-technical business stakeholders.</li><li>Experience operating in multi-market or multi-region environments, ideally with distributed and remote teams.</li><li>Comfortable in a fast-moving scale-up where priorities shift and ambiguity is normal.</li></ul><p>Nice-to-haves</p><ul><li>Experience in B2B SaaS with high-volume B2C traffic patterns.</li><li>Background in hospitality-tech, food and beverage, payments, or last-mile delivery.</li><li>Working knowledge of our stack: Google Cloud Platform (GCP), Kubernetes, GitHub, PHP/Symfony, NodeJS, Typescript, and a mobile stack (Capacitor, Ionic, or React Native).</li><li>Familiarity with integrating third-party systems (POS, PMS, payment gateways, delivery aggregators) and the reliability challenges they bring.</li><li>Experience hiring and scaling engineering teams in the MENA region.</li><li>BSc or MSc degree (or equivalent experience).</li></ul><p>What we offer</p><ul><li>Curated career progression planning with formal yearly reviews and informal check-ins along the way.</li><li>Encouragement to grow into a Feature Development Lead.</li><li>A competitive salary.</li><li>Ample time to learn new concepts - including paid development and business-related conferences.</li><li>Fully remote working, no commuting expenses.</li><li>Flexible work hours. We'll need you around for a 10am stand-up; otherwise you work as and when it suits you.</li><li>25 days holiday (plus bank holidays), with an additional day per year of service.</li><li>Regular all-company socials and quarterly team socials.</li><li>A team that genuinely likes learning and shipping together.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Demonstrated experience managing a team of software engineers, with a track record of delivering on commitments predictably.</li><li>Strong command of agile and lean delivery practices (sprints, kanban, estimation, refinement) and the maturity to adapt process to context rather than apply it dogmatically.</li><li>Proven ability to manage dependencies and coordinate delivery across multiple teams and external partners.</li><li>Technically strong: able to review RFCs and technical proposals critically, reason about architecture, scalability, and integration risk, scope engineering spikes, and hold your own in technical discussions with engineers and third-party partners.</li><li>Fluency with delivery and quality metrics, and the discipline to lead with data over anecdote.</li><li>Excellent written and verbal communication in English; able to lead with the conclusion, be concise, and be specific about blockers and decisions needed.</li><li>Ability to translate technical concepts into easily digestible language for non-technical business stakeholders.</li><li>Experience operating in multi-market or multi-region environments, ideally with distributed and remote teams.</li><li>Comfortable in a fast-moving scale-up where priorities shift and ambiguity is normal.</li><li>Experience in B2B SaaS with high-volume B2C traffic patterns.</li><li>Background in hospitality-tech, food and beverage, payments, or last-mile delivery.</li><li>Working knowledge of our stack: Google Cloud Platform (GCP), Kubernetes, GitHub, PHP/Symfony, NodeJS, Typescript, and a mobile stack (Capacitor, Ionic, or React Native).</li><li>Familiarity with integrating third-party systems (POS, PMS, payment gateways, delivery aggregators) and the reliability challenges they bring.</li><li>Experience hiring and scaling engineering teams in the MENA region.</li><li>BSc or MSc degree (or equivalent experience).</li></ul>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>We are looking for a Salesforce Data Cloud Consultant to lead the design and delivery of customer data solutions within the Salesforce ecosystem. This role combines technical expertise with business consulting, helping stakeholders define use cases, unify data, and drive personalized customer engagement strategies.</p> <h4>Role responsibilities</h4> <ul> <li>Lead the implementation and configuration of Salesforce Data Cloud solutions</li> <li>Work closely with business stakeholders to gather requirements and translate them into scalable data solutions</li> <li>Design data models, identity resolution strategies, and data unification processes</li> <li>Integrate data from multiple sources (CRM, web, mobile, third-party platforms) into Data Cloud</li> <li>Define and build audience segmentation and activation strategies</li> <li>Provide guidance on best practices for data governance, privacy, and compliance</li> <li>Collaborate with cross-functional teams including marketing, IT, and analytics</li> <li>Troubleshoot and optimize system performance and data workflows</li> <li>Stay up to date with the latest capabilities of Salesforce and Data Cloud</li> </ul> <h4>Requirements</h4> <ul> <li>4–7 years of experience within the Salesforce ecosystem</li> <li>Proven hands-on experience with Salesforce Data Cloud or other CDP platforms</li> <li>Strong understanding of data architecture, data modeling, and ETL processes</li> <li>Proficiency in SQL and data analysis</li> <li>Experience with APIs and system integrations</li> <li>Ability to translate business needs into technical solutions</li> <li>Strong communication and stakeholder management skills</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>We are looking for a Salesforce Data Cloud Consultant to lead the design and delivery of customer data solutions within the Salesforce ecosystem. This role combines technical expertise with business consulting, helping stakeholders define use cases, unify data, and drive personalized customer engagement strategies.</p> <h4>Role responsibilities</h4> <ul> <li>Lead the implementation and configuration of Salesforce Data Cloud solutions</li> <li>Work closely with business stakeholders to gather requirements and translate them into scalable data solutions</li> <li>Design data models, identity resolution strategies, and data unification processes</li> <li>Integrate data from multiple sources (CRM, web, mobile, third-party platforms) into Data Cloud</li> <li>Define and build audience segmentation and activation strategies</li> <li>Provide guidance on best practices for data governance, privacy, and compliance</li> <li>Collaborate with cross-functional teams including marketing, IT, and analytics</li> <li>Troubleshoot and optimize system performance and data workflows</li> <li>Stay up to date with the latest capabilities of Salesforce and Data Cloud</li> </ul> <h4>Requirements</h4> <ul> <li>4–7 years of experience within the Salesforce ecosystem</li> <li>Proven hands-on experience with Salesforce Data Cloud or other CDP platforms</li> <li>Strong understanding of data architecture, data modeling, and ETL processes</li> <li>Proficiency in SQL and data analysis</li> <li>Experience with APIs and system integrations</li> <li>Ability to translate business needs into technical solutions</li> <li>Strong communication and stakeholder management skills</li> </ul></p><p></p>

<p>In recent years, organizations have been disrupted and transformed by digital technology, cloud adoption, and the increasing need for scalable, resilient, and value-driven operating models. As a Technology Consulting professional, you will collaborate with multidisciplinary teams to help clients define their cloud strategy, shape cloud operating models, establish governance frameworks, and deliver transformation programs that create measurable business value.</p><p>As organizations look to leverage the advantages that cloud technology offers, EY is committed to helping you develop the right skills needed in today's environment. Working on programs that cross borders and sectors, the experiences you gain here will be truly distinctive. Wherever you start and however long you stay, the exceptional EY experience lasts a lifetime.</p><p><strong>Job Summary</strong></p><p>We are seeking a Cloud Strategy professional for our Amman office to support cloud strategy, Cloud Target Operating Model (CTOM), governance, value realization, and digital transformation engagements across the Middle East.</p><p>This role will provide hands-on delivery support, pursuit support, and thought-leadership contribution across complex cloud and digital transformation engagements. The selected candidate will work with high-performing teams locally and across the region, supporting clients as they assess current-state cloud maturity, define target-state ambitions, mobilize cloud governance, and build operating models that enable sustainable cloud adoption.</p><p><strong>Key Responsibilities</strong></p><p><strong>Cloud Strategy &amp; Advisory</strong></p><ul><li>Support the design and delivery of cloud strategies, adoption roadmaps, and transformation cases.</li><li>Conduct current-state assessments, maturity diagnostics, and gap analyses.</li><li>Develop business cases, value propositions, and investment justifications for cloud initiatives.</li><li>Translate cloud strategy into practical initiatives, workplans, and implementation roadmaps.</li></ul><p><strong>Cloud Target Operating Model (CTOM) &amp; Governance</strong></p><ul><li>Design and document Cloud Target Operating Models including organization, governance, service models, operating processes, and roles and responsibilities.</li><li>Support the definition and mobilization of Cloud Centres of Excellence (CoE).</li><li>Translate regulatory, risk, and policy requirements into practical governance frameworks.</li><li>Support cloud governance, demand management, value tracking, FinOps, and control framework design.</li></ul><p><strong>Delivery, PMO &amp; Stakeholder Support</strong></p><ul><li>Support or lead delivery workstreams depending on level and engagement requirements.</li><li>Assist with delivery governance, planning, RAID management, status reporting, and stakeholder communications.</li><li>Engage with client stakeholders across IT, digital, security, finance, procurement, governance, and business leadership.</li><li>Prepare professional consulting documentation, executive materials, workshop packs, and decision papers.</li></ul><p><strong>Pursuits &amp; Thought Leadership</strong></p><ul><li>Support cloud-related RFPs and pursuits, particularly cloud strategy, CTOM, governance, value realization, and operating model sections.</li><li>Contribute to EY cloud thought leadership, whitepapers, reusable assets, accelerators, and executive materials.</li><li>Support capability building and knowledge transfer to junior team members and wider practice teams.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Key Profile Requirements / Qualifications</strong></p><ul><li>Experience in cloud strategy, IT strategy, operating model, technology advisory, or digital transformation roles.</li><li>Strong understanding of public cloud platforms including Azure, AWS, and/or GCP at architecture, governance, and operating model level.</li><li>Experience with Cloud Operating Models, Cloud CoE design, IT Target Operating Models, cloud governance, or cloud transformation programs.</li><li>Strong structured problem-solving, stakeholder management, communication, and consulting documentation skills.</li><li>Ability to support workshops, interviews, diagnostics, maturity assessments, roadmaps, and gap analysis activities.</li><li>Bachelor's degree in Computer Science, Engineering, Information Systems, Business, Management, or a related discipline.</li><li>Good written and spoken English; Arabic language capability is advantageous but not mandatory.</li></ul><p><strong>Ideally, You'll Also Have</strong></p><ul><li>Experience with FinOps, cloud cost governance, or cloud value realization.</li><li>Exposure to regulation, cybersecurity, risk, data sovereignty, or cloud compliance topics.</li><li>Experience working with GCC public sector clients or regulated industries.</li><li>Experience contributing to RFPs, proposals, client pursuits, whitepapers, or executive thought leadership.</li><li>Consulting experience with a Big 4 consultancy firm, technology advisory firm, or leading system integrator.</li></ul><p><strong>What We Look For</strong></p><p>We are looking for professionals who combine structured consulting skills, cloud advisory knowledge, stakeholder engagement capability, and a passion for helping clients drive measurable transformation through cloud-enabled operating models.</p>

<p><h4>About us</h4> <p>Open builds AI that handles customer support for businesses where it actually matters, companies like MoneyGram, Mollie, TicketSwap, and More.com, running at scale, serving millions of people. We're backed by Y Combinator.</p> <p>We are guided by a set of values that define who we are and who we hire: customer obsession, high standards, and a genuine belief that great work, the kind that actually changes how a business operates, is worth doing properly.</p> <p>People are the operating system of everything we build. You'll own the full people function at Open, recruiting the best engineers, operators, and builders in the region, building the HR infrastructure that lets us scale without losing what makes us special, and shaping a culture where high standards are the norm. When we hire right and people thrive, it's because of you.</p> <p>This isn't a coordinator role or a process-management role. It's the job for someone who gets genuinely excited about finding world-class talent, can hold a sharp conversation with a senior engineer, and believes that culture is built one hire and one decision at a time.</p> <h4>What you'll do</h4> <ul> <li>Own the full-cycle, end-to-end recruiting process for all roles at Open, with a strong emphasis on technical hiring (engineering, infrastructure, AI/ML, and product)</li> <li>Act as a strategic hiring partner to every hiring manager, define role requirements, develop position profiles, and align on priorities and timelines before a single candidate is sourced</li> <li>Develop and execute targeted sourcing strategies across multiple channels, LinkedIn, referrals, communities, events, direct outreach, to proactively identify and engage top talent, including passive candidates</li> <li>Build strong candidate pipelines, assess and close top talent in a competitive market, and deliver an exceptional experience for candidates, interviewers, and hiring managers alike</li> <li>Design and continuously optimize a structured, efficient, and equitable interview process, improving consistency, speed, and candidate experience across every hire</li> <li>Track, analyze, and report on key recruiting metrics, pipeline health, time-to-fill, source effectiveness, and candidate experience, and share regular insights with leadership</li> <li>Manage the full employee lifecycle, pre-boarding, onboarding, offboarding, and everything in between, with a relentless focus on creating a seamless employee experience</li> <li>Own HR operations, employment contracts, payroll coordination, benefits administration, and build the processes and playbooks that let us scale without adding unnecessary overhead</li> <li>Design and operationalize performance management, review cycles, feedback frameworks, and calibration processes that help people grow and help the company maintain high standards</li> <li>Build and maintain people metrics dashboards, headcount, attrition, pipeline health, to give leadership real-time visibility into the state of the team</li> <li>Lead engagement initiatives, surveys, learning & development programs, culture-building activities, that make Open a place where high performers want to stay</li> <li>Ensure full compliance with Jordanian labor law, maintain accurate employee records, support audits, and keep the organization aligned with legal and regulatory requirements</li> </ul> <h4>Requirements</h4> <h4>What you'll bring</h4> <ul> <li>7+ years of full-cycle recruiting experience in a high-growth tech environment, with a proven track record of closing senior and technical hires</li> <li>Demonstrated ability to develop and execute recruiting strategies aligned to business objectives, not just fill requisitions, but build pipelines before they're needed</li> <li>Deep understanding of technical roles, you can hold a real conversation with an engineering hiring manager about backend systems, AI/ML infrastructure, or product architecture</li> <li>A well-established network in the regional tech talent ecosystem, and the ability to navigate ambiguity to identify and close exceptional candidates in a competitive market</li> <li>Data-driven approach to recruiting, you track pipeline health, time-to-fill, and source effectiveness, and you use the data to make decisions, not just reports</li> <li>Strong cross-functional collaboration skills, exceptional communication, relationship-building, and the ability to manage shifting priorities across multiple stakeholders at once</li> <li>Hands-on ownership of HR operations, employment contracts, payroll coordination, benefits administration, with a systems-thinker mindset for continuous process improvement</li> <li>Experience designing and running performance management processes in a startup environment, review cycles, calibration, feedback frameworks</li> <li>Working knowledge of operating countries labor law and HR compliance requirements</li> <li>Fluent English, written and spoken, with strong written communication skills for outreach, documentation, and internal comms</li> <li>Experience with ATS platforms (Workable, Ashby, Greenhouse, or similar) and LinkedIn Recruiter</li> <li>Experience scaling people functions and recruiting teams during rapid company growth</li> </ul> <h4>Benefits</h4> <ul> <li>Statutory health insurance coverage</li> <li>Supportive, collaborative startup culture</li> <li>Shape the culture from day one. You won't be joining an existing people function — you'll be building it. That means the values, the rituals, the hiring bar, and the environment people work in are yours to define. For the right person, that's the opportunity of a career.</li> </ul></p><p></p>

<p><h4>About us</h4> <p>Open builds AI that handles customer support for businesses where it actually matters, companies like MoneyGram, Mollie, TicketSwap, and More.com, running at scale, serving millions of people. We're backed by Y Combinator.</p> <p>We are guided by a set of values that define who we are and who we hire: customer obsession, high standards, and a genuine belief that great work, the kind that actually changes how a business operates, is worth doing properly.</p> <p>People are the operating system of everything we build. You'll own the full people function at Open, recruiting the best engineers, operators, and builders in the region, building the HR infrastructure that lets us scale without losing what makes us special, and shaping a culture where high standards are the norm. When we hire right and people thrive, it's because of you.</p> <p>This isn't a coordinator role or a process-management role. It's the job for someone who gets genuinely excited about finding world-class talent, can hold a sharp conversation with a senior engineer, and believes that culture is built one hire and one decision at a time.</p> <h4>What you'll do</h4> <ul> <li>Own the full-cycle, end-to-end recruiting process for all roles at Open, with a strong emphasis on technical hiring (engineering, infrastructure, AI/ML, and product)</li> <li>Act as a strategic hiring partner to every hiring manager, define role requirements, develop position profiles, and align on priorities and timelines before a single candidate is sourced</li> <li>Develop and execute targeted sourcing strategies across multiple channels, LinkedIn, referrals, communities, events, direct outreach, to proactively identify and engage top talent, including passive candidates</li> <li>Build strong candidate pipelines, assess and close top talent in a competitive market, and deliver an exceptional experience for candidates, interviewers, and hiring managers alike</li> <li>Design and continuously optimize a structured, efficient, and equitable interview process, improving consistency, speed, and candidate experience across every hire</li> <li>Track, analyze, and report on key recruiting metrics, pipeline health, time-to-fill, source effectiveness, and candidate experience, and share regular insights with leadership</li> <li>Manage the full employee lifecycle, pre-boarding, onboarding, offboarding, and everything in between, with a relentless focus on creating a seamless employee experience</li> <li>Own HR operations, employment contracts, payroll coordination, benefits administration, and build the processes and playbooks that let us scale without adding unnecessary overhead</li> <li>Design and operationalize performance management, review cycles, feedback frameworks, and calibration processes that help people grow and help the company maintain high standards</li> <li>Build and maintain people metrics dashboards, headcount, attrition, pipeline health, to give leadership real-time visibility into the state of the team</li> <li>Lead engagement initiatives, surveys, learning & development programs, culture-building activities, that make Open a place where high performers want to stay</li> <li>Ensure full compliance with Jordanian labor law, maintain accurate employee records, support audits, and keep the organization aligned with legal and regulatory requirements</li> </ul> <h4>Requirements</h4> <h4>What you'll bring</h4> <ul> <li>7+ years of full-cycle recruiting experience in a high-growth tech environment, with a proven track record of closing senior and technical hires</li> <li>Demonstrated ability to develop and execute recruiting strategies aligned to business objectives, not just fill requisitions, but build pipelines before they're needed</li> <li>Deep understanding of technical roles, you can hold a real conversation with an engineering hiring manager about backend systems, AI/ML infrastructure, or product architecture</li> <li>A well-established network in the regional tech talent ecosystem, and the ability to navigate ambiguity to identify and close exceptional candidates in a competitive market</li> <li>Data-driven approach to recruiting, you track pipeline health, time-to-fill, and source effectiveness, and you use the data to make decisions, not just reports</li> <li>Strong cross-functional collaboration skills, exceptional communication, relationship-building, and the ability to manage shifting priorities across multiple stakeholders at once</li> <li>Hands-on ownership of HR operations, employment contracts, payroll coordination, benefits administration, with a systems-thinker mindset for continuous process improvement</li> <li>Experience designing and running performance management processes in a startup environment, review cycles, calibration, feedback frameworks</li> <li>Working knowledge of operating countries labor law and HR compliance requirements</li> <li>Fluent English, written and spoken, with strong written communication skills for outreach, documentation, and internal comms</li> <li>Experience with ATS platforms (Workable, Ashby, Greenhouse, or similar) and LinkedIn Recruiter</li> <li>Experience scaling people functions and recruiting teams during rapid company growth</li> </ul> <h4>Benefits</h4> <ul> <li>Statutory health insurance coverage</li> <li>Supportive, collaborative startup culture</li> <li>Shape the culture from day one. You won't be joining an existing people function — you'll be building it. That means the values, the rituals, the hiring bar, and the environment people work in are yours to define. For the right person, that's the opportunity of a career.</li> </ul></p><p></p>

<p><h4>About us</h4> <p>Open builds AI that handles customer support for businesses where it actually matters, companies like MoneyGram, Mollie, TicketSwap, and More.com, running at scale, serving millions of people. We're backed by Y Combinator.</p> <p>We are guided by a set of values that define who we are and who we hire: <strong>Customer obsession, high standards,</strong> and a genuine belief that great work, the kind that actually changes how a business operates, is worth doing properly.</p> <p>People are the operating system of everything we build. You'll own the full people function at Open, recruiting the best engineers, operators, and builders in the region, building the HR infrastructure that lets us scale without losing what makes us special, and shaping a culture where high standards are the norm. When we hire right and people thrive, it's because of you.</p> <p>This isn't a coordinator role or a process-management role. It's the job for someone who gets genuinely excited about finding world-class talent, can hold a sharp conversation with a senior engineer, and believes that culture is built one hire and one decision at a time.</p> <h4>What you'll do</h4> <ul> <li>Own the full-cycle, end-to-end recruiting process for all roles at Open, with a strong emphasis on technical hiring (engineering, infrastructure, AI/ML, and product)</li> <li>Act as a strategic hiring partner to every hiring manager, define role requirements, develop position profiles, and align on priorities and timelines before a single candidate is sourced</li> <li>Develop and execute targeted sourcing strategies across multiple channels, LinkedIn, referrals, communities, events, direct outreach, to proactively identify and engage top talent, including passive candidates</li> <li>Build strong candidate pipelines, assess and close top talent in a competitive market, and deliver an exceptional experience for candidates, interviewers, and hiring managers alike</li> <li>Design and continuously optimize a structured, efficient, and equitable interview process, improving consistency, speed, and candidate experience across every hire</li> <li>Track, analyze, and report on key recruiting metrics, pipeline health, time-to-fill, source effectiveness, and candidate experience, and share regular insights with leadership</li> <li>Manage the full employee lifecycle, pre-boarding, onboarding, offboarding, and everything in between, with a relentless focus on creating a seamless employee experience</li> <li>Own HR operations, employment contracts, payroll coordination, benefits administration, and build the processes and playbooks that let us scale without adding unnecessary overhead</li> <li>Design and operationalize performance management, review cycles, feedback frameworks, and calibration processes that help people grow and help the company maintain high standards</li> <li>Build and maintain People metrics dashboards, headcount, attrition, pipeline health, to give leadership real-time visibility into the state of the team</li> <li>Lead engagement initiatives, surveys, learning & development programs, culture-building activities, that make Open a place where high performers want to stay</li> <li>Ensure full compliance with Jordanian labor law, maintain accurate employee records, support audits, and keep the organization aligned with legal and regulatory requirements</li> </ul> <h4>Requirements</h4> <p><strong>What you'll bring</strong></p> <ul> <li>7+ years of full-cycle recruiting experience in a high-growth tech environment, with a proven track record of closing senior and technical hires</li> <li>Demonstrated ability to develop and execute recruiting strategies aligned to business objectives, not just fill requisitions, but build pipelines before they're needed</li> <li>Deep understanding of technical roles, you can hold a real conversation with an engineering hiring manager about backend systems, AI/ML infrastructure, or product architecture</li> <li>A well-established network in the regional tech talent ecosystem, and the ability to navigate ambiguity to identify and close exceptional candidates in a competitive market</li> <li>Data-driven approach to recruiting, you track pipeline health, time-to-fill, and source effectiveness, and you use the data to make decisions, not just reports</li> <li>Strong cross-functional collaboration skills, exceptional communication, relationship-building, and the ability to manage shifting priorities across multiple stakeholders at once</li> <li>Hands-on ownership of HR operations, employment contracts, payroll coordination, benefits administration, with a systems-thinker mindset for continuous process improvement</li> <li>Experience designing and running performance management processes in a startup environment, review cycles, calibration, feedback frameworks</li> <li>Working knowledge of operating countries labor law and HR compliance requirements</li> <li>Fluent English, written and spoken, with strong written communication skills for outreach, documentation, and internal comms</li> <li>Experience with ATS platforms (Workable, Ashby, Greenhouse, or similar) and LinkedIn Recruiter</li> <li>Experience scaling people functions and recruiting teams during rapid company growth</li> </ul> <h4>Benefits</h4> <ul> <li>Statutory health insurance coverage</li> <li>Supportive, collaborative startup culture</li> <li>Shape the culture from day one. You won't be joining an existing people function — you'll be building it. That means the values, the rituals, the hiring bar, and the environment people work in are yours to define. For the right person, that's the opportunity of a career.</li> </ul></p><p></p>

<p><h4>About us</h4> <p>Open builds AI that handles customer support for businesses where it actually matters, companies like MoneyGram, Mollie, TicketSwap, and More.com, running at scale, serving millions of people. We're backed by Y Combinator.</p> <p>We are guided by a set of values that define who we are and who we hire: <strong>Customer obsession, high standards,</strong> and a genuine belief that great work, the kind that actually changes how a business operates, is worth doing properly.</p> <p>People are the operating system of everything we build. You'll own the full people function at Open, recruiting the best engineers, operators, and builders in the region, building the HR infrastructure that lets us scale without losing what makes us special, and shaping a culture where high standards are the norm. When we hire right and people thrive, it's because of you.</p> <p>This isn't a coordinator role or a process-management role. It's the job for someone who gets genuinely excited about finding world-class talent, can hold a sharp conversation with a senior engineer, and believes that culture is built one hire and one decision at a time.</p> <h4>What you'll do</h4> <ul> <li>Own the full-cycle, end-to-end recruiting process for all roles at Open, with a strong emphasis on technical hiring (engineering, infrastructure, AI/ML, and product)</li> <li>Act as a strategic hiring partner to every hiring manager, define role requirements, develop position profiles, and align on priorities and timelines before a single candidate is sourced</li> <li>Develop and execute targeted sourcing strategies across multiple channels, LinkedIn, referrals, communities, events, direct outreach, to proactively identify and engage top talent, including passive candidates</li> <li>Build strong candidate pipelines, assess and close top talent in a competitive market, and deliver an exceptional experience for candidates, interviewers, and hiring managers alike</li> <li>Design and continuously optimize a structured, efficient, and equitable interview process, improving consistency, speed, and candidate experience across every hire</li> <li>Track, analyze, and report on key recruiting metrics, pipeline health, time-to-fill, source effectiveness, and candidate experience, and share regular insights with leadership</li> <li>Manage the full employee lifecycle, pre-boarding, onboarding, offboarding, and everything in between, with a relentless focus on creating a seamless employee experience</li> <li>Own HR operations, employment contracts, payroll coordination, benefits administration, and build the processes and playbooks that let us scale without adding unnecessary overhead</li> <li>Design and operationalize performance management, review cycles, feedback frameworks, and calibration processes that help people grow and help the company maintain high standards</li> <li>Build and maintain People metrics dashboards, headcount, attrition, pipeline health, to give leadership real-time visibility into the state of the team</li> <li>Lead engagement initiatives, surveys, learning & development programs, culture-building activities, that make Open a place where high performers want to stay</li> <li>Ensure full compliance with Jordanian labor law, maintain accurate employee records, support audits, and keep the organization aligned with legal and regulatory requirements</li> </ul> <h4>Requirements</h4> <p><strong>What you'll bring</strong></p> <ul> <li>7+ years of full-cycle recruiting experience in a high-growth tech environment, with a proven track record of closing senior and technical hires</li> <li>Demonstrated ability to develop and execute recruiting strategies aligned to business objectives, not just fill requisitions, but build pipelines before they're needed</li> <li>Deep understanding of technical roles, you can hold a real conversation with an engineering hiring manager about backend systems, AI/ML infrastructure, or product architecture</li> <li>A well-established network in the regional tech talent ecosystem, and the ability to navigate ambiguity to identify and close exceptional candidates in a competitive market</li> <li>Data-driven approach to recruiting, you track pipeline health, time-to-fill, and source effectiveness, and you use the data to make decisions, not just reports</li> <li>Strong cross-functional collaboration skills, exceptional communication, relationship-building, and the ability to manage shifting priorities across multiple stakeholders at once</li> <li>Hands-on ownership of HR operations, employment contracts, payroll coordination, benefits administration, with a systems-thinker mindset for continuous process improvement</li> <li>Experience designing and running performance management processes in a startup environment, review cycles, calibration, feedback frameworks</li> <li>Working knowledge of operating countries labor law and HR compliance requirements</li> <li>Fluent English, written and spoken, with strong written communication skills for outreach, documentation, and internal comms</li> <li>Experience with ATS platforms (Workable, Ashby, Greenhouse, or similar) and LinkedIn Recruiter</li> <li>Experience scaling people functions and recruiting teams during rapid company growth</li> </ul> <h4>Benefits</h4> <ul> <li>Statutory health insurance coverage</li> <li>Supportive, collaborative startup culture</li> <li>Shape the culture from day one. You won't be joining an existing people function — you'll be building it. That means the values, the rituals, the hiring bar, and the environment people work in are yours to define. For the right person, that's the opportunity of a career.</li> </ul></p><p></p>

<p><h4>Description</h4> <p><strong>About Maqsam</strong><br> Maqsam is the leading Arabic AI-powered contact center solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic call transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.</p> <p><strong>Your opportunity</strong><br> As a senior AI agent architect, you will play a key role in designing, optimizing, and scaling AI-powered customer experiences for leading businesses across the region. You will be responsible for translating client requirements, business flows, and knowledge bases into reliable, high-performing AI agents that deliver accurate and natural interactions. This role involves structuring and improving knowledge sources, designing prompts and workflows, evaluating AI agent behavior, and continuously enhancing performance through testing and analysis. As the bridge between technical teams and client needs, you will collaborate closely with product, engineering, and customer success teams to ensure AI solutions are practical, scalable, and aligned with business goals. You will also contribute to defining best practices for AI agent architecture, prompt quality, and conversational design while helping shape the future of Arabic AI experiences at Maqsam.</p> <h4>Key responsibilities</h4> <ul> <li>Review client requirements, knowledge base documents, URLs, and business flows to assess readiness for AI agent implementation.</li> <li>Structure and optimize knowledge bases to improve retrieval quality, contextual accuracy, and agent reliability.</li> <li>Design, tune, and iterate on prompts, system messages, and agent instructions to improve response quality.</li> <li>Set up and improve AI agent workflows, actions, and interaction logic.</li> <li>Identify gaps, edge cases, and failure points in AI agent behavior and propose practical improvements.</li> <li>Define testing approaches for AI agents, including stress testing, scenario-based testing, and quality checks.</li> <li>Review testing results and client feedback, then translate them into clear improvements.</li> <li>Collaborate with product, engineering, customer success, and other teams to align AI agent behavior with client needs.</li> <li>Document decisions, issues, and recommendations clearly for internal teams and clients.</li> <li>Help define best practices for AI agent design, knowledge base structuring, prompt quality, and evaluation.</li> <li>Support and guide less experienced team members when needed.</li> </ul> <h4>Who we’re looking for</h4> <ul> <li>Strong technical background with hands-on experience in conversational AI, LLMs, AI agents, or chatbot platforms.</li> <li>Practical experience in prompt engineering, workflow design, automation systems, or AI agent configuration.</li> <li>Good understanding of knowledge base structuring, content quality, and how content impacts AI agent performance.</li> <li>Ability to analyze AI agent behavior, identify root causes of failures, and propose clear solutions.</li> <li>Experience with testing AI systems, including scenario testing, prompt evaluation, or quality assurance.</li> <li>Strong critical thinking and attention to detail.</li> <li>Excellent written and verbal communication skills, especially when explaining technical decisions or giving feedback.</li> <li>Ability to work effectively with cross-functional teams, including product, engineering, customer success, and client-facing teams.</li> <li>At least 2–3 years of relevant work experience is preferred.</li> <li>Experience with RAG systems, MCPs, external tools, APIs, or voice agents is a plus.</li> <li>Ability to work in a fast-changing environment and take ownership of ambiguous problems.</li> </ul> <h4>What we provide you</h4> <ul> <li>Join a world-class team at Maqsam, where your growth is our priority.</li> <li>A collaborative and friendly environment with flexible hours.</li> <li>Many opportunities to learn, grow, and become a world-class professional.</li> <li>A fair compensation.</li> <li>A culture that thrives on open communication and transparency.</li> <li>First-class health insurance.</li> <li>Part of something big: work with seasoned professionals and be proud of being part of the exciting world of SaaS business.</li> </ul></p><p></p>

<p><h4>Description</h4> <p><strong>About Maqsam</strong><br> Maqsam is the leading Arabic AI-powered contact center solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic call transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.</p> <p><strong>Your opportunity</strong><br> As a senior AI agent architect, you will play a key role in designing, optimizing, and scaling AI-powered customer experiences for leading businesses across the region. You will be responsible for translating client requirements, business flows, and knowledge bases into reliable, high-performing AI agents that deliver accurate and natural interactions. This role involves structuring and improving knowledge sources, designing prompts and workflows, evaluating AI agent behavior, and continuously enhancing performance through testing and analysis. As the bridge between technical teams and client needs, you will collaborate closely with product, engineering, and customer success teams to ensure AI solutions are practical, scalable, and aligned with business goals. You will also contribute to defining best practices for AI agent architecture, prompt quality, and conversational design while helping shape the future of Arabic AI experiences at Maqsam.</p> <h4>Key responsibilities</h4> <ul> <li>Review client requirements, knowledge base documents, URLs, and business flows to assess readiness for AI agent implementation.</li> <li>Structure and optimize knowledge bases to improve retrieval quality, contextual accuracy, and agent reliability.</li> <li>Design, tune, and iterate on prompts, system messages, and agent instructions to improve response quality.</li> <li>Set up and improve AI agent workflows, actions, and interaction logic.</li> <li>Identify gaps, edge cases, and failure points in AI agent behavior and propose practical improvements.</li> <li>Define testing approaches for AI agents, including stress testing, scenario-based testing, and quality checks.</li> <li>Review testing results and client feedback, then translate them into clear improvements.</li> <li>Collaborate with product, engineering, customer success, and other teams to align AI agent behavior with client needs.</li> <li>Document decisions, issues, and recommendations clearly for internal teams and clients.</li> <li>Help define best practices for AI agent design, knowledge base structuring, prompt quality, and evaluation.</li> <li>Support and guide less experienced team members when needed.</li> </ul> <h4>Who we’re looking for</h4> <ul> <li>Strong technical background with hands-on experience in conversational AI, LLMs, AI agents, or chatbot platforms.</li> <li>Practical experience in prompt engineering, workflow design, automation systems, or AI agent configuration.</li> <li>Good understanding of knowledge base structuring, content quality, and how content impacts AI agent performance.</li> <li>Ability to analyze AI agent behavior, identify root causes of failures, and propose clear solutions.</li> <li>Experience with testing AI systems, including scenario testing, prompt evaluation, or quality assurance.</li> <li>Strong critical thinking and attention to detail.</li> <li>Excellent written and verbal communication skills, especially when explaining technical decisions or giving feedback.</li> <li>Ability to work effectively with cross-functional teams, including product, engineering, customer success, and client-facing teams.</li> <li>At least 2–3 years of relevant work experience is preferred.</li> <li>Experience with RAG systems, MCPs, external tools, APIs, or voice agents is a plus.</li> <li>Ability to work in a fast-changing environment and take ownership of ambiguous problems.</li> </ul> <h4>What we provide you</h4> <ul> <li>Join a world-class team at Maqsam, where your growth is our priority.</li> <li>A collaborative and friendly environment with flexible hours.</li> <li>Many opportunities to learn, grow, and become a world-class professional.</li> <li>A fair compensation.</li> <li>A culture that thrives on open communication and transparency.</li> <li>First-class health insurance.</li> <li>Part of something big: work with seasoned professionals and be proud of being part of the exciting world of SaaS business.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who Are We❓ We Are Foodics!<br> a leading restaurant management ecosystem and payment tech provider.<br> Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait.<br> We are currently serving customers and partners in over 35 different countries worldwide.<br> Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far!<br> making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.<br> Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.<br> About the role We are growing our engineering team and are looking for a technically strong Engineering Manager to lead one of our delivery teams.<br> This is a delivery-focused leadership role: your job is to turn a cross-functional roadmap into shipped, high-quality software on a predictable cadence, while providing the technical insight and guidance needed to keep delivery pragmatic, reliable, and well-executed.<br> The team has two clear areas of ownership.<br> First, the Hotels domain, the guest-facing and hotel-operations features that serve our enterprise hotel customers, from in-room and on-property ordering through to stay-management and guest-services capabilities.<br> Second, third-party integrations such as POS's (Point of Sale), PMS (Property Management System), payment gateways, and loyalty connections that the Hotels business depends on, where you own the technical relationship end-to-end.<br> You own the throughput, quality, and getting integration-heavy work delivered efficiently.<br> This role reports to the Engineering Director.<br> Your mission You own the delivery health of your squad end-to-end.<br> You take a mixed backlog of integration, platform, and product work and ship it predictably, at high quality, with the dependencies managed and the risks surfaced early.<br> Key responsibilities Manage a team of full stack engineers, actively drive their growth, performance, and engagement.<br> Mobile engineers are a possibility as well.<br> Turn quarterly roadmaps into a realistic delivery plan, track progress, and report status with metrics against company goals.<br> Run tight agile processes and continuously improve them based on delivery metrics.<br> Manage dependencies across different domains, with external integration partners, escalating and resolving blockers early (e.<br>g. with POS systems etc.<br>). Review RFCs and technical proposals, providing feedback on design, scalability, security, and integration risk, and helping the team converge on sound decisions before things enter a delivery commitment.<br> Lead technical discussions with third-party integration partners, translating between partner APIs and constraints and wi-Q's architecture, and owning the technical feasibility view in those conversations.<br> Improve engineering process and delivery metrics (for example cycle time, deployment frequency, change-failure rate, and defect escape rate), and use them to drive decisions.<br> Uphold security and compliance obligations relevant to the team's work (e.<br>g. PCI DSS etc.<br>), embedding them into how the squad builds rather than treating them as an afterthought.<br> Draft and track team OKRs and engineering KPIs (e.<br>g. DORA); when the team is off track, show what is being done about it.<br> Coordinate across Product, Customer Success, DevOps, and the Foodics counterparts to deliver shared goals.<br> What success looks like (first 6-12 months) The team has a predictable delivery cadence, with sprint and quarterly commitments met at a consistent and improving hit rate.<br> Cross-team and third-party dependencies are visible and managed early, so the squad is rarely blocked and rarely blocks others.<br> Release quality is measurably higher: fewer escaped defects and a faster, safer path from merge to production.<br> Delivery from the team contributes directly to improving TTV for new customer go-lives and to protecting NRR through platform stability.<br> The team is fully staffed, ramped, and retained, with a clear working model and a healthy engagement signal.<br> Product, Commercial, and Customer Success stakeholders trust the team's estimates, status, and risk flags.<br> Your skills Demonstrated experience managing a team of software engineers, with a track record of delivering on commitments predictably.<br> Strong command of agile and lean delivery practices (sprints, kanban, estimation, refinement) and the maturity to adapt process to context rather than apply it dogmatically.<br> Proven ability to manage dependencies and coordinate delivery across multiple teams and external partners.<br> Technically strong: able to review RFCs and technical proposals critically, reason about architecture, scalability, and integration risk, scope engineering spikes, and hold your own in technical discussions with engineers and third-party partners.<br> Fluency with delivery and quality metrics, and the discipline to lead with data over anecdote.<br> Excellent written and verbal communication in English; able to lead with the conclusion, be concise, and be specific about blockers and decisions needed.<br> Ability to translate technical concepts into easily digestible language for non-technical business stakeholders.<br> Experience operating in multi-market or multi-region environments, ideally with distributed and remote teams.<br> Comfortable in a fast-moving scale-up where priorities shift and ambiguity is normal.<br> Nice-to-haves Experience in B2B SaaS with high-volume B2C traffic patterns.<br> Background in hospitality-tech, food and beverage, payments, or last-mile delivery.<br> Working knowledge of our stack: Google Cloud Platform (GCP), Kubernetes, GitHub, PHP/Symfony, NodeJS, Typescript, and a mobile stack (Capacitor, Ionic, or React Native).<br> Familiarity with integrating third-party systems (POS, PMS, payment gateways, delivery aggregators) and the reliability challenges they bring.<br> Experience hiring and scaling engineering teams in the MENA region.<br> BSc or MSc degree (or equivalent experience).<br> What we offer Curated career progression planning with formal yearly reviews and informal check-ins along the way.<br> Encouragement to grow into a Feature Development Lead.<br> A competitive salary.<br> Ample time to learn new concepts - including paid development and business-related conferences.<br> Fully remote working, no commuting expenses.<br> Flexible work hours.<br> We'll need you around for a 10am stand-up; otherwise you work as and when it suits you.<br> 25 days holiday (plus bank holidays), with an additional day per year of service.<br> Regular all-company socials and quarterly team socials.<br> A team that genuinely likes learning and shipping together.<br></span> </div>

<p>At EY, we re all in to shape your future with confidence. We ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.</p><p><b>The opportunity</b></p><p>Assistant Manager / Manager Enterprise Technology &amp; Shared Services Operational Excellence</p><p>As part of EY s Business Consulting team, you will work within a client-facing Strategic Operations Office and lead a workstream focused on enterprise technology, shared services, and corporate support function enablement. You will work across business and technology teams to assess current capabilities, shape improvement priorities, and coordinate initiatives spanning enterprise applications, ERP, supply chain management systems, data and digital platforms, and service delivery. The role requires a practical understanding of how technology, data, governance, and operating models come together to improve corporate support functions. The role is expected to operate in a secondment-style environment and requires frequent travel, including extended periods at client locations.</p><p>Skills and attributes for success</p><ul><li>Lead a defined workstream within the Strategic Operations Office, establishing clear objectives, deliverables, milestones, governance, and stakeholder responsibilities.</li><li>Assess the current-state technology and operating environment across enterprise and back-office functions, identifying process, system, data, governance, and service-delivery improvement opportunities.</li><li>Support the development and execution of digital strategy, technology enablement, shared services, and business process improvement initiatives.</li><li>Coordinate business and technology stakeholders to translate operational needs into practical requirements, priorities, roadmaps, and implementation activities.</li><li>Evaluate enterprise applications and platforms, including ERP, supply chain management, data, reporting, workflow, automation, and digital capabilities.</li><li>Support the design or improvement of shared services operating models, service catalogues, governance arrangements, performance measures, and service-management processes.</li><li>Contribute to enterprise data management, reporting, data governance, analytics, and decision-support initiatives.</li><li>Assess IT operating models, technology governance, service management, architecture, security, and delivery dependencies relevant to the workstream.</li><li>Prepare structured analyses, decision papers, roadmaps, status reports, dashboards, governance materials, and executive presentations.</li><li>Manage workstream risks, issues, dependencies, decisions, and actions, escalating matters requiring leadership direction.</li><li>Facilitate workshops and working sessions with corporate functions, technology teams, data teams, risk functions, and senior stakeholders.</li><li>Contribute to continuous improvement of Strategic Operations Office methods, templates, governance, and delivery practices.</li><li>Work effectively within a client environment and travel frequently, including for extended assignments, as required.</li></ul><p>To qualify for the role, you must have:</p><ul><li>Bachelor s degree in Information Technology, Computer Science, Information Systems, Engineering, Business Administration, Finance, Supply Chain, or a related field.</li><li>At least 6 years of relevant experience in enterprise technology, shared services, digital transformation, technology enablement, business process improvement, consulting, or a related area.</li><li>Experience in enterprise technology and back-office support functions, including ERP, supply chain management systems, enterprise applications, data, and digital platforms.</li><li>Understanding of shared services operating models and corporate support functions.</li><li>Experience supporting or contributing to digital strategy, digital transformation, technology enablement, or business process improvement initiatives.</li><li>Familiarity with enterprise data management, reporting, data governance, and digital capabilities.</li><li>Understanding of IT operating models, technology governance, and service management principles.</li><li>Experience working with business and technology stakeholders to improve processes, systems, and service delivery.</li><li>Experience leading or coordinating a workstream, including planning activities, managing stakeholders, monitoring progress, and preparing leadership updates.</li><li>Strong analytical, problem-solving, facilitation, stakeholder management, communication, and presentation skills.</li><li>Proficiency in Microsoft Excel and PowerPoint; familiarity with enterprise reporting, workflow, or visualization tools is preferred.</li><li>Excellent written and verbal communication skills in English.</li><li>Willingness and ability to travel frequently and remain at client locations for extended periods.</li></ul><p>Ideally, you ll also have</p><ul><li>Exposure to Finance, Procurement, Human Resources, Supply Chain, or other shared service functions.</li><li>Experience with ERP platforms such as SAP, Oracle, Microsoft Dynamics, or equivalent enterprise solutions.</li><li>Exposure to data governance, analytics, automation, cybersecurity, artificial intelligence, or digital transformation initiatives.</li><li>Experience in utilities, infrastructure, government, or other large asset-intensive organizations.</li><li>Experience supporting a Strategic Operations Office, transformation office, shared services function, enterprise PMO, or similar governance and delivery environment.</li><li>Experience in consulting, professional services, or secondment-style client assignments.</li><li>Arabic language capability.</li></ul><p>What we look for</p><p>Highly motivated professionals with strong problem-solving skills, sound judgment, and the ability to lead a demanding workstream in a complex client environment. You will be an effective communicator and collaborative team player who can connect business and technology perspectives, build trusted stakeholder relationships, manage competing priorities, and deliver high-quality outputs with discipline and pace.</p><p>What we offer you</p><p>At EY, we ll develop you with future-focused skills and equip you with world-class experiences. We ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more at ey.com/careers. Are you ready to shape your future with confidence? Apply today.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Information Technology, Computer Science, Information Systems, Engineering, Business Administration, Finance, Supply Chain, or a related field. At least 6 years of relevant experience in enterprise technology, shared services, digital transformation, technology enablement, business process improvement, consulting, or a related area. Experience in enterprise technology and back-office support functions, including ERP, supply chain management systems, enterprise applications, data, and digital platforms. Understanding of shared services operating models and corporate support functions. Experience supporting or contributing to digital strategy, digital transformation, technology enablement, or business process improvement initiatives. Familiarity with enterprise data management, reporting, data governance, and digital capabilities. Understanding of IT operating models, technology governance, and service management principles. Experience working with business and technology stakeholders to improve processes, systems, and service delivery. Experience leading or coordinating a workstream, including planning activities, managing stakeholders, monitoring progress, and preparing leadership updates. Strong analytical, problem-solving, facilitation, stakeholder management, communication, and presentation skills. Proficiency in Microsoft Excel and PowerPoint; familiarity with enterprise reporting, workflow, or visualization tools is preferred. Excellent written and verbal communication skills in English. Willingness and ability to travel frequently and remain at client locations for extended periods.</p>

<p><h4>Description</h4> <p>The cybersecurity consultant is responsible for delivering cybersecurity advisory, governance, risk, and compliance services across enterprise, government, and critical infrastructure customers throughout the MENA region. Operating within ZainTECH’s cybersecurity advisory services practice, the role helps organizations assess, strengthen, and mature their cybersecurity posture through strategic consulting engagements aligned with industry best practices, regulatory requirements, and business objectives.</p> <p>This role assesses security maturity, identifies gaps, develops cybersecurity roadmaps, and provides actionable recommendations that enhance resilience and reduce organizational risk. The role plays a key part in expanding ZainTECH’s cybersecurity advisory capabilities while supporting opportunities that may transition into recurring managed security services.</p> <h4>Responsibilities</h4> <p><strong>Cybersecurity advisory & consulting</strong><br> Lead and deliver cybersecurity consulting engagements across a broad range of industries and customer environments.<br> Provide strategic advisory services covering cybersecurity strategy, governance frameworks, risk management, compliance programs, and security transformation initiatives.<br> Assess customer cybersecurity capabilities and provide recommendations aligned with business and regulatory requirements.<br> Support organizations in developing cybersecurity operating models and governance structures.</p> <p><strong>Security assessments & gap analysis</strong><br> Conduct cybersecurity maturity assessments against recognized standards and frameworks including ISO/IEC 27001, NIST Cybersecurity Framework (NIST CSF), CIS Critical Security Controls, and applicable regional cybersecurity regulations.<br> Perform gap assessments, risk assessments, control effectiveness reviews, and compliance assessments.<br> Identify security weaknesses, process gaps, and governance deficiencies.<br> Develop prioritized remediation roadmaps aligned with organizational objectives.</p> <p><strong>Governance, risk & compliance (GRC)</strong><br> Advise customers on the design and implementation of cybersecurity governance frameworks.<br> Support the development of security policies, standards, procedures, and control frameworks.<br> Facilitate cybersecurity risk management activities and risk workshops.<br> Assist customers with compliance readiness and regulatory alignment initiatives.<br> Provide recommendations for improving organizational security governance and oversight.</p> <p><strong>Security architecture & control advisory</strong><br> Review existing security controls and architecture designs.<br> Provide risk-based recommendations covering identity and access management, network security, endpoint security, cloud security, data protection, and security monitoring.<br> Ensure recommendations are practical, scalable, and aligned with customer business requirements.<br> Support cybersecurity transformation and modernization programs.</p> <p><strong>Client engagement & stakeholder management</strong><br> Act as a trusted cybersecurity advisor to customer stakeholders.<br> Facilitate workshops, interviews, and assessment activities.<br> Present findings and recommendations to executive leadership, technology teams, risk and compliance functions, and regulatory stakeholders.<br> Build strong relationships with customer teams and maintain high levels of client satisfaction.</p> <h4>Our culture & code of conduct</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree in information technology or a related field.</li> <li>Minimum 5 years of hands-on cybersecurity experience, with a track record of advisory or consulting delivery.</li> <li>At least one valid NCSC-approved professional certification such as CISSP, CISM (Certified Information Security Manager), ISO/IEC 27001 Lead Implementer / Lead Auditor, CISA, or another equivalent certification in the same field that is approved by the NCSC and published on its official website.</li> <li>Working command of ISO/IEC 27001, NIST CSF, and applicable Jordanian and regional regulatory requirements.</li> <li>Excellent written and verbal communication in English and Arabic, with the ability to present to executive and regulatory stakeholders.</li> <li>Advanced degree (Master's or higher) in cybersecurity, information systems, or a related discipline is preferable.</li> <li>Multiple certifications across governance, risk, and audit (for example holding more than one of CISSP, CISM, CISA, ISO 27001 LI/LA) is preferable.</li> <li>Prior experience in a consultancy, system integrator, or telco-affiliated security practice serving regulated sectors is preferable.</li> </ul></p><p></p>