وظائف Active Directory

<p>Our Mission is to Simplify Life. We are looking to Simplify and automate complex decision-making for customer centric industries, like Utilities, Financial Services, Logistics, and commerce, that drive the world's economies and you have the chance to join the revolution. We are trying to solve huge challenges in today's enterprise that are directly impacting the employee and customer experience. What can we promise you: You’ll join a global family of awesome, passionate people that are working together to build a sustainable, scalable ecosystem committed to using logic to create a better experience. We want you to help us become better. You will be empowered to drive change and innovate. That we will invest in you. We will give you the opportunity to master your domain and drive excellence. Aventra’s IT support team is responsible for building and maintaining a modern, scalable, highly available infrastructure to support our mission critical services all over the world. We are looking for a skilled senior system administrator who has strong practical troubleshooting skills, advanced overall systems knowledge, public clouds, and provisioning tools. Main Job Responsibilities:</p><ul><li>System administration duties.</li><li>AWS and Azure Cloud Compute and Storage Administration.</li><li>Google Suite (Workspace) Administration experience.</li><li>Slack Administration experience.</li><li>Data analysis, scripting, and automation to improve operations.</li><li>Enterprise Applications Administration and Monitoring.</li><li>Active Directory and Identity Management Administration (on premise, Azure Active Directory, and Okta).</li><li>Kaspersky endpoint protection Administration experience (Cloud).</li><li>Monitor system, server, cloud, and network alerts; resolve issues.</li><li>Manage backups and restores on premise and in the Azure Cloud.</li><li>Monitor and test data replication / synchronization and disaster recovery systems.</li><li>Manage asset tracking for responsible offices.</li><li>Ensure that rights management and security comply with company policy.</li><li>Work closely with other regional IT support teams to maintain company infrastructure.</li><li>Participate in project initiatives.</li><li>Work closely with the Cybersecurity team on cloud, infrastructure, application, security, and compliance projects.</li><li>Work in the role of Subject Matter Expert (SME) for certain areas of responsibility.</li><li>Provide second level desktop support at times for desktops and laptops; includes contact with user community and requires great customer service skills.</li><li>Be on call for After-Hours Emergency Support coverage approximately four weeks a year</li><li>Plan for reliability by designing systems to work across our multi-region and multi-cloud environments.</li><li>Work in close collaboration with multi-functional teams</li><li>Technical writing / Documentation.</li><li>IT Vendor Management.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Requirements Needed Competencies:</h2><ul><li>Fluent in both oral and written English</li><li>Time Management skills</li><li>Capable of succeeding in a very dynamic and fast-paced environment</li><li>Able to work individually as well as being a cooperative team player.</li><li>Knowledge of programming languages</li><li>Strong problem-solving skills</li><li>Good attention to detail</li><li>Excellent organizational and time management skills, and the ability to work on multiple projects at the same time.</li><li>Solid communication and consulting skills across audio, video, and written forms</li><li>Strong understanding of TCP/IP based computer networking (both local and wide area networking)</li><li>Strong analytical skills and ability to effectively prioritize and coordinate multiple deliverables simultaneously.</li><li>Strong ability to work effectively in a team and to communicate verbally and in writing with both external and internal customers.</li><li>Eagerness to learn in diverse areas.</li><li>Ability to work independently to produce desired results.</li><li>Microsoft Office application experience (i.e., MS Word, MS Excel, MS PowerPoint, Teams)</li><li>Strong knowledge of Windows operating systems, equipment, technology, and other performance-monitoring tools</li><li>Strong knowledge of Azure and/or AWS offerings, equipment, technology, and other performance-monitoring tools.</li></ul><h2>Education:</h2><ul><li>Degree in Computer Science or related field (Master / Bachelor level)</li></ul><h2>Experience:</h2><ul><li>5+ years of IT work experience</li><li>5+ years of Windows Server environment administration</li><li>5+ years of Windows 11/10 desktop administration</li><li>2+ years working with Windows Server Active Directory</li><li>2+ years working with Azure Active Directory</li><li>2+ years working with Azure Portal for configuration and administration of Azure virtual machines, networking.</li><li>1+ years working with Azure Sentinel</li><li>1+ years working with Azure Monitor</li><li>Strong experience with endpoint computing including PCs, Citrix XenApp, and VDI</li><li>PowerShell Scripting</li><li>A solid understanding and experience working with major compliance standards such as HIPAA or SOC2 is preferred.</li><li>Infrastructure-As-A-Code experience would be highly desirable.</li></ul><h2>Knowledge, Skills and Abilities:</h2><ul><li>Strong experience in implementing, monitoring, and maintaining Microsoft Azure solutions, including major services related to Compute, Storage, Network and Security</li><li>Strong knowledge of Backup, Restore, Recovery and high availability strategies for Microsoft Azure environments.</li><li>Strong knowledge of IaaS and PaaS services</li><li>Windows Server and SQL database creation, configuration, upgrade, migration, and patching</li><li>Experience in troubleshooting and resolving Azure environment performance issues, connectivity issues, security issues, etc.</li><li>Ability to identify and troubleshoot Azure server and SQL database related CPU, memory, I/O, disk space and other resources.</li><li>Strong understanding and background of working with a complex Active Directory, Azure AD, LDAP, and the requirement of strictly following standards, procedures, and processes.</li><li>Advanced knowledge of DNS, DHCP, Kerberos and Windows Authentication</li><li>Knowledge of network protocols such as: DNS, SMTP, SNMP, SSH, SFTP</li><li>A good understanding of wireless technologies (Ruckus preferred but not mandatory)</li><li>Knowledge of Network and TCP/IP routing/subnetting.</li><li>Knowledge of network equipment/IOS: routing, switching, and firewalls a plus</li><li>Knowledge of Windows operating systems.</li><li>Working knowledge of VPN connectivity and client trouble shooting.</li><li>Excellent PowerShell skills</li><li>Experience with Azure AD, Active Directory including managing/maintaining GPOs</li></ul><h2>Preferences:</h2><ul><li>Microsoft Certified Solutions Expert (MCSE)</li><li>Red Hat: RHCSA and RHCE</li><li>Linux Professional Institute (LPI): LPIC System Administrator</li><li>CompTIA Server+</li><li>VMware Certified Professional – Data Centre Virtualization (VCP-DCV)</li></ul><h2>Travel:</h2><ul><li>Depending on project needs</li></ul><h2>Work Schedule:</h2><ul><li>Avertra's local office schedule.</li></ul>

<p><br></p><p>Scope of the Position The Systems Administrator is responsible for the effective provisioning, installation, configuration, operation, and maintenance of systems hardware, software, and related infrastructure in both Windows and Linux environments. This role ensures that IT systems run efficiently and securely, serving the needs of the organization. The candidate will work with various teams to design and implement solutions that enhance IT service delivery.</p><p>Primary Duties and Responsibilities</p><p>System Administration (Windows &amp; Linux):</p><ul><li>Manage and maintain both Windows Server and Linux environments, ensuring high availability, security, and performance.</li><li>Install, configure, and update server operating systems, applications, and related infrastructure.</li><li>Monitor server health, performance, and security to identify and resolve potential issues.</li><li>Perform system backups, restore operations, and disaster recovery planning.</li><li>Manage user accounts, permissions, and access control on both Windows and Linux systems.</li></ul><p>Security &amp; Compliance:</p><ul><li>Implement and maintain security protocols, patch management, and vulnerability assessments for both environments.</li><li>Ensure systems comply with relevant industry standards and regulations (e.g., SOC2, PCI-DSS , GDPR).</li><li>Administer Active Directory (AD) and domain security policies on Windows systems.</li></ul><p>Networking &amp; Infrastructure:</p><ul><li>Collaborate with network and security teams to optimize system integrations and improve IT infrastructure resilience.</li></ul><p>Automation &amp; Scripting:</p><ul><li>Develop and maintain automation scripts for routine tasks using PowerShell, Bash, Python, or other scripting languages.</li><li>Automate system deployments, monitoring, and updates for both Windows and Linux environments.</li></ul><p>Virtualization &amp; Cloud:</p><ul><li>Manage virtualization platforms such as VMware, Hyper-V, or other hypervisors.</li><li>Support cloud infrastructure (e.g., AWS, Azure) as part of a hybrid environment, managing servers and services deployed in the cloud.</li><li>Migrate workloads between on-premises and cloud platforms when needed.</li></ul><p>Technical Support &amp; Troubleshooting:</p><ul><li>Provide advanced troubleshooting support for system issues, ensuring timely resolution of critical incidents.</li><li>Collaborate with helpdesk and other IT staff to provide technical assistance and training to end-users.</li><li>Document system configurations, procedures, and troubleshooting guides for future reference.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).</li><li>3-5 years of experience as a Systems Administrator or similar role, with experience managing both Windows and Linux environments.</li><li>Strong knowledge of Windows Server (Active Directory, Group Policy, DNS, DHCP) and Linux distributions (Red Hat, Ubuntu, CentOS).</li><li>Proficiency with scripting and automation using PowerShell, Bash, or Python.</li><li>Experience with virtualization technologies (e.g., VMware, Hyper-V).</li><li>Familiarity with cloud environments (AWS, Azure, or GCP).</li><li>Solid understanding of networking concepts and protocols (e.g., TCP/IP, DNS, VPN).</li><li>Relevant certifications are a plus (e.g., Microsoft Certified: Windows Server, CompTIA Linux+, Red Hat Certified System Administrator, AWS Certified SysOps Administrator).</li><li>Working at a desk on a computer for long periods of time.</li><li>Lifting heavy equipment, such as servers.</li><li>Requires occasional on-call support for critical system incidents and maintenance during off-hours.</li></ul>

<p>The IT Security Officer will help protect the organization s systems and information by monitoring security events, identifying vulnerabilities, implementing security controls and responding to incidents.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>SOC operations and daily SIEM alert investigation, preferably using Elastic Security. Experience with Splunk, QRadar or Microsoft Sentinel is also acceptable.</li><li>Practical experience with SIEM integration, including onboarding different log sources and developing, testing and tuning security use cases, correlation rules and alerts.</li><li>Practical threat intelligence experience using free or paid platforms to collect, validate and analyze indicators of compromise (IOCs) and supporting evidence.</li><li>EDR alert investigation, including process analysis, endpoint isolation, containment and false-positive identification.</li><li>Practical incident response for malware, phishing, unauthorized access and other security incidents.</li><li>Vulnerability assessment using Nessus, Tenable, Qualys or OpenVAS, including validating findings, prioritizing risks, following up remediation and retesting.</li><li>Hands-on network and web application penetration testing using Kali Linux, Nmap, Burp Suite, Metasploit or similar tools.</li><li>Windows and Linux security experience, including Windows Event Logs, Active Directory, PowerShell and Linux logs.</li><li>Practical security hardening for Active Directory, firewalls, Windows and Linux servers, with good experience applying CIS Benchmarks.</li><li>Good understanding of network security, firewalls, TCP/IP, DNS, VPNs and VLANs.</li><li>Ability to document security findings, prepare clear technical reports and provide practical remediation recommendations.</li><li>Hands-on experience investigating SIEM and EDR alerts and responding to security incidents.</li><li>Practical knowledge of vulnerability assessment, security hardening and remediation validation.</li><li>Ability to analyze threat intelligence, indicators of compromise and security logs.</li><li>Strong knowledge of network security, firewalls, IDS/IPS, TCP/IP, DNS, VPNs and VLANs.</li><li>Working knowledge of ISO/IEC 27001, risk assessment, security policies and audit requirements.</li><li>Strong analytical, problem-solving, documentation, and communication skills.</li><li>Bachelor's degree in Cyber Security, Computer Science, Information Technology, or a related field.</li><li>Minimum of 2 years of practical experience in cybersecurity.</li><li>Expertise in conducting security assessments.</li><li>Proven ability to develop and implement security policies.</li><li>Experience managing security and data protection risk assessments.</li><li>Preferred certifications (not mandatory):</li><li>SOC and Incident Response: Elastic Certified SIEM Analyst, eSOC, eCIR, eCTHP, eCDFP, HTB CDSA, BTL1, CCDL1.</li><li>Advanced Defensive Security: BTL2 or CCDL2.</li><li>Penetration Testing: OSCP/OSCP+, eJPT, eCPPT, eWPTX, HTB CPTS/CWES, or CEH Practical.</li><li>GRC and ISO: ISO/IEC 27001 Lead Implementer/Lead Auditor, CISA, or COBIT 2019.</li></ul>

<br><strong>Responsibilities</strong> <br> <br> <ul> <li>Operates and maintains all aspects of server administration to include, but is not limited</li> <li>to, Microsoft 2008 Active Directory, Windows Internet Name Service (WINS), Domain Name System (DNS), Domain Host Configuration Protocol (DHCP), print queues, etc.</li> <li>Responsible for the daily administration of Exchange servers (2008 or higher) and Outlook Web Access (OWA).</li> <li>Management of Microsoft Systems Management Server (SMS), Microsoft Operations Manager (MOM) or Microsoft System Center Operations Manager (SCOM), Microsoft System Center Configuration Manager (SCCM), and Microsoft Windows Server Update Services (WSUS).</li> <li>Uses VERITAS Backup Exec to conduct file server backup and restores.</li> <li>Maintains systems availability and performs regular maintenance on equipment.</li> <li>Proficient at hardware maintenance and troubleshooting of various vendor server platforms including Dell, HP, LTO tape library, fiber switch, and SANs.</li> <li>Maintains antivirus and security requirements by the US Army standards and regulations.</li> <li>Provides user and Microsoft Exchange account maintenance as required.</li> <li>Establishes shift schedules.</li> <li>Performs employee appraisals, training records and is well versed with the V2X Leadership guide.</li> <li>Performs other duties and assignments as required.</li> </ul> <br> <strong>Qualifications</strong> <br> <br> <ul> <li> <strong>Qualifications</strong> </li> <li> <strong> <u>Security Clearance:</u> </strong> <ul> <li>Requires an active Secret Clearance</li> </ul> </li> <li> <strong>Education / Certifications:</strong> <em>One-year related experience may be substituted for one year of education if degree is required.</em> <ul> <li>Bachelor s Degree in Information Technology (IT)</li> <li>This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</li> <li>The authorized certifications for this job title are listed as follows:</li> </ul> </li> <li><br></li><li><ul> </ul> </li> <li> <strong>Experience: </strong> <em>One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.</em> <ul> <li>The Systems Administrator II is required to be an expert in all functions of both IAT Level I and IAT Level II positions relating to a Windows Server operating system environment.</li> <li>The Systems Administrator II must be able to apply extensive knowledge of a variety of the IA field s concepts, practices, and procedures to ensure the secure integration and operation of all enclaves (NIPR, SIPR, etc.) systems.</li> <li>Must be able to rely on extensive experience and judgment to plan and accomplish goals for the enclave environment.</li> <li>Must have at least five (5) years of practical experience working with Windows Server 2012 or higher operating systems (OS) and Active Directory tools.</li> <li>Candidate must possess a basic understanding of security principles and their application to an enterprise AD environment.</li> </ul> </li> <li> <strong>SUPERVISORY / BUDGETARY RESPONSIBILITIES</strong> <ul> <li>At least two years of supervisory or lead experience is preferred.</li> <li>Update proprietary applications regarding:<ul> <li>Update section employee daily status, leave, sick, on site, etc.</li> <li>Verify and track accomplishment of section monthly or quarterly safety and compliance training</li> <li>Purge section employee expired certifications</li> <li>Verify section employee compliance training in Virtual Training Record</li> <li>Verify section vehicle logs are being kept accurately and uploaded</li> <li>Ensure section personnel are maintaining their 8570 / 8140 certifications</li> </ul> </li> <li>Review weekly training compliance reports for accomplishment prior to suspense.</li> <li>Review and approve leave forms ensuring before approval all compliance training is current.</li> <li>Coordinate transportation and integration of new and returning employees.</li> <li>Document and promptly counsel poor performance and policy violations.</li> <li>Enforce all V2X, GO 1, and dress code policies.</li> <li>Provide annual employee appraisal feedback in a professional and constructive manner.</li> <li>Demonstrate V2X values Integrity, Respect, Responsibility, and Professionalism.</li> <li>Ensure the safety of personnel and monthly safety inspections are properly conducted.</li> <li>Communicate effectively up and down the chain of command.</li> <li>Manage work schedules.</li> <li>Conduct proper new and returning employee orientation and ensure employee thorough understanding and can accomplish all tasks in the Employee Job Certification (EJC)</li> <li>Work with employees and HR when emergencies or abnormal circumstances occur.</li> <li>To the best of your ability render all decisions based upon our company values and principles of Integrity, Respect, Responsibility, and Professionalism.</li> </ul> </li> </ul> At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

<strong>Job Purpose</strong> <p></p> <p>The Senior Presales Engineer - Cybersecurity is responsible for driving end-to-end technical solutioning across enterprise security domains. This includes Network Security, Endpoint &amp; Detection (EDR/NDR/MDR), Zero Trust Architectures (ZTNA), Data Security (DLP, Classification, Watermarking), Security Operations (SOC, SIEM, SOAR, Log Management, IR), Threat Intelligence, Identity &amp; AD Governance, and Core Infrastructure Security (DNS, IPAM, DHCP). The role involves gathering technical and compliance requirements, designing comprehensive security architectures aligned with local regulatory frameworks (e.g., NCA, SAMA, PDPL), and partnering closely with Account Managers, top cybersecurity OEMs, and regional Value-Added Distributors (VADs) in Saudi Arabia to drive successful deal closures and maintain high customer satisfaction.</p> <p> <strong> <br>Skills<br> </strong>Presales, Cybersecurity, Saudi Arabia Market Relations (OEMs &amp; VADs), Zero Trust (ZTNA), EDR, NDR, MDR, SOC, SOAR, Log Management, Incident Response (IR), Threat Intelligence, Data Loss Prevention (DLP), Data Classification, Watermarking, Application Whitelisting, Active Directory (AD) Audit, Database Security, Phishing Simulation, Security Awareness (LMS), Core Network Security (DNS, IPAM, DHCP Security), and Local Security Compliance (NCA/SAMA), with Minimum similar 5 Yrs of experience</p> <p> <strong> <br>Responsibilities</strong> </p> <ul> <li> <p>Work closely with the Sales team to provide full technical presales assistance in support of achieving aggressive regional sales targets.</p> </li> <li> <p>Illustrate the enterprise value, risk-reduction, and ROI of comprehensive cybersecurity solutions to prospects in a compelling manner.</p> </li> <li> <p>Align company capabilities (products, managed security services, SOC/MDR offerings, and consulting) with client business objectives, risk frameworks, and Saudi regulatory requirements (e.g., NCA ECC, SAMA CSF, PDPL).</p> </li> <li> <p>Lead and participate in the response to RFI/RFP/RFQ documents, bid coordination, prospect qualification, deep-dive discovery, technical demonstrations, and custom solution architectures.</p> </li> <li> <p>Promote and expand security opportunities within existing enterprise and government accounts in KSA.</p> </li> <li> <p>Design, execute, and oversee Proof-of-Concept (POC) activities, phishing simulations, and technical benchmarks to help sales close complex security deals.</p> </li> <li> <p>Maintain <strong>strong relationships with key cybersecurity Vendors (OEMs) and local Value-Added Distributors (VADs) in Saudi Arabia</strong> (e.g., Cyberknight, , StarLink, Ingram Micro KSA, Mindware, AlJammaz, Logicom, FVC, Gulf IT Network Distribution, exclusive networks<strong> </strong>etc.) for joint account planning, quote speed, and partner enablement.</p> </li> <li> <p>Collaborate closely with Product Managers and local VAD product leads to identify emerging threat trends, generate leads, and uncover new business opportunities.</p> </li> <li> <p>Act as a strong Solution Architect across market-leading cybersecurity OEMs and specialized domains:</p> <ul> <li> <p> <strong>Endpoint &amp; Threat Detection:</strong> EDR, NDR, MDR, Incident Response (IR), Application Whitelisting.</p> </li> <li> <p> <strong>Zero Trust &amp; Network Security:</strong> Zero Trust Network Access (ZTNA), Next-Gen Firewalls, DNS Security, IPAM Security, DHCP Security.</p> </li> <li> <p> <strong>Security Operations &amp; Intelligence:</strong> SOC, SOAR, SIEM, Log Management, Threat Intelligence platforms.</p> </li> <li> <p> <strong>Data Protection &amp; Privacy:</strong> Data Loss Prevention (DLP), Data Classification, Document Watermarking, Database Security.</p> </li> <li> <p> <strong>Identity, Access &amp; Infrastructure Audit:</strong> Active Directory (AD) Auditing, Identity &amp; Access Management (IAM), Privileged Access Management (PAM).</p> </li> <li> <p> <strong>Human Risk &amp; Enablement:</strong> Security Awareness Platforms, Learning Management Systems (LMS), Phishing Simulation tools.</p> </li> </ul> </li> <li> <p>Deliver regular security product enablement, threat landscape updates, and solution training to internal sales teams.</p> </li> <li> <p>Participate in commercial, licensing, and deal-registration discussions with cybersecurity OEMs and local VADs to secure special pricing (SPA/OIP) and optimal margins.</p> </li> <li> <p>Maintain regular engagement and strategic technical alignment with Saudi-based OEM Presales teams and Solution Architects.</p> </li> <li> <p>Liaise with local distributors for rapid bill-of-materials (BOM) validation, product availability, and prompt quote turnarounds.</p> </li> <li> <p>Build and nurture strong technical relationships with client CISOs, IT Security Leaders, and local ecosystem partners.</p> </li> <li> <p>Assist sales leaders in overcoming complex technical objections and closing strategic deals.</p> </li> <li> <p>Perform ongoing competitive analysis across the local security vendor landscape to position solutions effectively.</p> </li> </ul> <p> <strong>Key Qualifications</strong> </p> <ul> <li> <p>Deep technical and architecture knowledge across enterprise cybersecurity domains, Zero Trust models, and frameworks (e.g., NIST, ISO 27001, NCA ECC).</p> </li> <li> <p> <strong>Strong network and established professional relationships with local cybersecurity Vendors (OEMs) and VADs in Saudi Arabia.</strong> </p> </li> <li> <p>Strong analytical, risk-assessment, threat-modeling, and problem-solving skills.</p> </li> <li> <p>Comprehensive product and licensing knowledge across major cybersecurity OEMs and SecOps platforms.</p> </li> <li> <p>Consultative, value-based technical selling and advisory capabilities.</p> </li> <li> <p>Proven experience engaging with C-level stakeholders (CISOs, CIOs, IT Directors, Compliance Officers).</p> </li> </ul> <p> <strong>Educational Qualifications</strong> </p> <ul> <li> <p>Bachelor s Degree in Cybersecurity, Computer Science, Computer Engineering, or equivalent.</p> </li> </ul> <p> <strong>Certifications Required</strong> </p> <ul> <li> <p> <strong>Vendor-Specific Technical Certifications:</strong> Architecture or professional-level certifications from key security OEMs (e.g., Palo Alto PCNSE, Fortinet NSE, Check Point CCSE, CrowdStrike CCFA/CCFR, Splunk, etc.).</p> </li> <li> <p> <strong>Vendor-Agnostic/Domain Certifications:</strong> CISSP, CISM, CEH, or CompTIA Security+ are highly desirable.</p> </li> <li> <p> <strong>Cloud &amp; Operations Certifications:</strong> CCSP, AWS Certified Security - Specialty, or Microsoft Certified: Cybersecurity Architect Expert will be a strong added advantage.</p> </li> </ul> <p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <p><strong><span>We are looking for a fresh graduate to join the Technology &amp; Digital Innovation</span><span>Department for a one-year internship contract under Zain Youth Program.</span></strong></p><br><p><b><span>Job Tasks and Responsibilities:</span></b></p><br><ul><li><p><span>Assist in managing and monitoring company IT infrastructure (servers, networks, endpoints).</span></p><br></li><li><p><span>Support the setup, configuration, and maintenance of operating systems and enterprise applications.</span></p><br></li><li><p><span>Help implement Infrastructure as Code and configuration management (Ansible) for VM, network, and cloud resource provisioning across on-prem and Azure/M365 environments.</span></p><br></li><li><p><span>Support containerization and orchestration work — deploying workloads to Kubernetes/container platforms, and troubleshooting running services.</span></p><br></li><li><p><span>Document IT procedures, assets, and incident reports as part of knowledge base updates.</span></p><br></li></ul> <br> <br><br> What We Need From You <br> <p><b><span>A bachelor's degree in:&nbsp;</span></b><span>Computer Science, Computer Engineering, Information Technology, Cyber Security, Management Information system or any related field.&nbsp;</span></p><br><p><b><span>Soft Skills:</span></b></p><br><ul><li><p><span>Strong problem-solving and analytical thinking</span></p><br></li><li><p><span>Effective communication and teamwork</span></p><br></li><li><p><span>Willingness to learn and adapt to a fast-paced IT environment</span></p><br></li><li><p><span>Time management and ability to multitask</span></p><br></li><li><p><span>Attention to detail and commitment to quality work</span></p><br></li></ul><p><b><span>Technical Skills:</span></b></p><br><ul><li><p><span>Basic knowledge of Windows and/or Linux operating systems</span></p><br></li><li><p><span>Familiarity with networking concepts (TCP/IP, DNS, DHCP)</span></p><br></li><li><p><span>Understanding of Active Directory and user account management</span></p><br></li><li><p><span>Foundational understanding of containers, CI/CD concepts, and at least basic exposure to Kubernetes.</span></p><br></li><li><p><span>Knowledge of virtualization tools (e.g., VMware, Hyper-V) is a plus</span></p><br></li></ul> <br> <br><br> Inclusive job statement: <br> <p><span>We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or are deaf) and need us to make any adjustments, changes or do anything differently during the recruitment process, please let us know through the application form.</span></p><br><p><span>Workplace adjustments will be made on a case-by-case basis, but some (non-exhaustive) examples include:</span></p><br><ul><li><p><span>Providing extra time in assessments and interviews.</span></p><br></li><li><p><span>Providing communication support such as a sign language interpreter during the interview.</span></p><br></li><li><p><span>Providing interview questions in advance to the interview&nbsp;-this will only be considered as a reasonable accommodation for specific and verified individual requirements.</span></p><br></li><li><p><span>Holding the interview/assessment in an accessible building.</span></p><br></li><li><p><span>Holding interviews in different formats, such as over the phone or via a video call.</span></p><br></li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Senior Systems Engineer – Microsoft Infrastructure About the Role We are seeking a highly skilled and customer-focused Senior Systems Engineer to join our Microsoft Infrastructure team.<br> The successful candidate will be responsible for designing, implementing, and delivering enterprise-grade solutions for our customers while providing expert-level troubleshooting and technical support for complex infrastructure environments.<br> This role requires strong technical expertise, excellent communication skills, and a passion for mentoring junior engineers.<br> The Senior Systems Engineer will work closely with customers to understand their business requirements, architect appropriate solutions, and ensure successful project delivery.<br> Key Responsibilities Design, implement, and deliver enterprise infrastructure projects for enterprise customers.<br> Lead technical engagements and provide expert guidance throughout the project lifecycle.<br> Troubleshoot and resolve complex technical issues across Microsoft infrastructure technologies.<br> Build, present, and clearly articulate technical solutions that address customer business and technical requirements.<br> Collaborate with customers, project managers, and internal teams to ensure successful project execution.<br> Lead, mentor, and support junior engineers by sharing knowledge, providing technical guidance, and promoting professional growth.<br> Drive knowledge-sharing initiatives and encourage the adoption of best practices across the team.<br> Identify technical risks and challenges proactively and implement effective mitigation strategies.<br> Communicate complex technical concepts effectively to both technical and non-technical stakeholders.<br> Stay up to date with emerging Microsoft technologies and industry trends to continuously enhance service offerings.<br> Maintain high standards of quality, professionalism, and customer satisfaction.<br> Education Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.<br> Experience Minimum of 4 years of hands-on experience in a customer-facing enterprise IT environment.<br> Proven experience delivering enterprise infrastructure projects and supporting enterprise customers.<br> Technical Skills Strong knowledge and hands-on experience with: Active Directory Microsoft Exchange Server Hyper-V Windows Server Microsoft SQL Server Microsoft System Center Products Microsoft Azure Microsoft Entra ID Microsoft 365 Microsoft Defender Microsoft Intune Microsoft Purview Required Competencies Strong troubleshooting and problem-solving skills.<br> Excellent communication and presentation skills.<br> Ability to work independently and as part of a team.<br> Strong customer service and stakeholder management skills.<br> Experience mentoring and coaching junior engineers.<br> Ability to manage multiple priorities in a fast-paced environment</span> </div>

<p>Who We Are: Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With team members located around the world, and a rich legacy spanning more than 50 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations. NOTE: This positions is contingent upon award of work.</p><p>Who You Are: The Information Technology (IT) Specialist will provide on-site ASG-J installation IT support, administration, and maintenance for secure and non-secure networks and Command and Control (C2) systems. The position will support users and systems across ASG-J installations within Jordan and assist with Information Assurance, cybersecurity, network, workstation, and operational IT requirements in accordance with applicable DoD policies and technical standards.</p><p>What You ll Do: Provide installation-level IT support, administration, troubleshooting, and maintenance for ASG-J users and systems. Support secure and non-secure local area network environments, including NIPR and SIPR systems, as authorized. Support Command and Control (C2) systems and associated user, workstation, peripheral, and connectivity requirements. Troubleshoot hardware, software, network, account, authentication, and user-access issues. Install, configure, operate, maintain, and document applicable workstations, peripherals, network devices, and IT systems within assigned permissions. Support Information Assurance (IA), cybersecurity, vulnerability-management, and system-compliance activities. Assist with implementation and maintenance of applicable DoD cybersecurity controls, technical directives, and configuration requirements. Coordinate account creation, modification, access, and troubleshooting with Government network and cybersecurity personnel. Maintain required system, configuration, inventory, trouble-ticket, and support documentation. Escalate network, cybersecurity, infrastructure, or enterprise-level issues to the appropriate Government support organization. Support approved software installation, patching, updates, imaging, and configuration activities as authorized. Provide technical assistance and customer support to military, civilian, and contractor users. Coordinate with Government communications, network, cybersecurity, and C2 stakeholders to resolve technical issues. Provide IT support across ASG-J installations within Jordan as mission requirements dictate. Protect sensitive information and comply with applicable DoD cybersecurity, acceptable-use, and information-protection requirements.</p><p>What You ll Bring: Bachelor's degree in information technology, computer science, cybersecurity, information systems, or a related field; substantial relevant DoD IT experience may be considered in lieu of degree requirements. Minimum of four years of relevant IT support, systems administration, network support, cybersecurity, or related technical experience. Demonstrated hands-on experience supporting enterprise IT environments, networks, systems, workstations, and end users. Experience supporting DoD or military IT environments, or comparable secure enterprise environments. Working knowledge of network troubleshooting, Microsoft Windows environments, user accounts, hardware, software, and peripheral support. Knowledge of cybersecurity and Information Assurance principles applicable to enterprise IT operations. Ability to document technical issues, corrective actions, configurations, and support activities. Strong customer service, troubleshooting, communication, and organizational skills. Ability to obtain and maintain a Secret security clearance and applicable privileged/system access. Ability to obtain and maintain any DoD cybersecurity workforce certification required for assigned duties and access level. Ability to meet and sustain all applicable medical, deployment, and theater-entry requirements for Jordan. Successful results of preemployment screenings, including federal background check, MVR, and drug screen. Comply with the company's drug and alcohol policy. Preferred qualifications Current Secret clearance. Previous experience supporting NIPR, SIPR, or other DoD enterprise network environments. Experience supporting military Command and Control (C2) systems. Current DoD 8140/8570-aligned cybersecurity certification appropriate to the assigned duties, such as Security+ or higher, if required by the Government. Experience with Active Directory, Microsoft enterprise environments, endpoint support, network troubleshooting, and DoD trouble-ticket processes. Experience supporting deployed, OCONUS, or CENTCOM IT operations. Prior experience in Jordan or another overseas U.S. military environment.</p><p>Security Requirements ASG-J has not yet specified a formal clearance level or certification baseline for this position. Because the validated scope includes NIPR/SIPR and C2 support, initial recruiting should target candidates who currently possess, or are eligible to obtain and maintain, at least a Secret clearance and who can satisfy applicable DoD cybersecurity workforce requirements. Final clearance, certification, privileged-access, and system-access requirements will be aligned to the executed contract modification.</p><p>Work Environment This position is anticipated to be full-time and on-site in Jordan, Monday through Friday, eight hours per day. The employee must satisfy applicable U.S. Government, host-nation, installation-access, medical, credentialing, deployment, and theater-entry requirements associated with performance in Jordan.</p><p>Note This description is a recruiting and pricing working draft. Final duties, qualifications, clearance levels, certifications, and access requirements remain subject to the executed contract modification and Government direction.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p>Bachelor's degree in information technology, computer science, cybersecurity, information systems, or a related field; substantial relevant DoD IT experience may be considered in lieu of degree requirements. Minimum of four years of relevant IT support, systems administration, network support, cybersecurity, or related technical experience. Demonstrated hands-on experience supporting enterprise IT environments, networks, systems, workstations, and end users. Experience supporting DoD or military IT environments, or comparable secure enterprise environments. Working knowledge of network troubleshooting, Microsoft Windows environments, user accounts, hardware, software, and peripheral support. Knowledge of cybersecurity and Information Assurance principles applicable to enterprise IT operations. Ability to document technical issues, corrective actions, configurations, and support activities. Strong customer service, troubleshooting, communication, and organizational skills. Ability to obtain and maintain a Secret security clearance and applicable privileged/system access. Ability to obtain and maintain any DoD cybersecurity workforce certification required for assigned duties and access level. Ability to meet and sustain all applicable medical, deployment, and theater-entry requirements for Jordan. Successful results of preemployment screenings, including federal background check, MVR, and drug screen. Comply with the company's drug and alcohol policy. Preferred qualifications Current Secret clearance. Previous experience supporting NIPR, SIPR, or other DoD enterprise network environments. Experience supporting military Command and Control (C2) systems. Current DoD 8140/8570-aligned cybersecurity certification appropriate to the assigned duties, such as Security+ or higher, if required by the Government. Experience with Active Directory, Microsoft enterprise environments, endpoint support, network troubleshooting, and DoD trouble-ticket processes. Experience supporting deployed, OCONUS, or CENTCOM IT operations. Prior experience in Jordan or another overseas U.S. military environment.

<p><b>Job Summary</b></p> <p>We are seeking a qualified and detail-oriented <strong>Cybersecurity Systems Analyst</strong> to join our Information Security &amp; Cybersecurity team. The successful candidate will be responsible for reviewing and managing user access requests, conducting access reviews, supporting Identity and Access Management (IAM) and Privileged Access Management (PAM) operations, and ensuring compliance with information security policies and access control requirements.</p> <p>The role focuses on enforcing the principle of least privilege, maintaining appropriate access permissions, managing privileged accounts, and strengthening identity and access security controls across systems and applications.</p> <p>Key Responsibilities</p> <ul> <li>Review and assess user authorization and access request forms, ensuring appropriate business justification and approval before access is granted.</li> <li>Verify that requested access aligns with job responsibilities and complies with the principle of least privilege.</li> <li>Conduct periodic user access reviews and access recertification for systems and applications.</li> <li>Identify excessive, inappropriate, dormant, or unauthorized access and coordinate corrective actions.</li> <li>Support Joiner, Mover, Leaver (JML) processes, including access provisioning, modification, and de-provisioning.</li> <li>Review and monitor privileged accounts, including administrator, service, root, and other high-risk accounts.</li> <li>Support the administration and operation of PAM solutions, including credential vaulting, password rotation, MFA, and privileged session management.</li> <li>Review and maintain Role-Based Access Control (RBAC) roles and access permissions in coordination with system and application owners.</li> <li>Identify potential Segregation of Duties (SoD) conflicts and support remediation activities.</li> <li>Investigate suspicious access activity, unauthorized access attempts, and access-related security incidents.</li> <li>Review privileged access to critical systems and applications to ensure compliance with security requirements.</li> <li>Maintain accurate documentation and records of access requests, access reviews, privileged accounts, and IAM/PAM activities.</li> <li>Support internal and external audits by providing relevant documentation and evidence.</li> <li>Collaborate with IT Infrastructure, Application Owners, HR, and business departments to resolve access-related issues and improve security controls.</li> </ul><p><strong>Desired Candidate Profile</strong></p><p> <strong>Education</strong> </p> <ul> <li>Bachelor's degree in Cybersecurity, Information Security, Computer Science, Information Technology, or a related field.</li> <li>Relevant IAM, PAM, or cybersecurity certifications are preferred.</li> </ul> <p> <strong>Technical Experience</strong> </p> <ul> <li>3 5 years of hands-on experience in IAM, PAM, access control, and user authorization reviews.</li> <li>Experience reviewing access requests and validating business justification, approvals, and appropriate access levels.</li> <li>Knowledge of user access provisioning, modification, de-provisioning, and identity lifecycle management.</li> <li>Experience with privileged account management and access reviews.</li> <li>Understanding of RBAC, SoD, least privilege, and periodic access recertification.</li> <li>Good understanding of Active Directory, LDAP, authentication, authorization, MFA, and SSO.</li> <li>Familiarity with IAM/PAM solutions such as CyberArk, BeyondTrust, Delinea, SailPoint, Saviynt, Microsoft Entra ID, or equivalent technologies.</li> <li>Understanding of Zero Trust security principles and privileged access controls.</li> </ul> <p> <strong>Core Competencies</strong> </p> <ul> <li>Strong analytical and problem-solving skills.</li> <li>Excellent documentation and reporting skills.</li> <li>Strong communication and coordination skills.</li> <li>Ability to work collaboratively with technical teams, business stakeholders, and auditors.</li> <li>High attention to detail and commitment to information security policies and procedures.</li> </ul>

<p>As an IT Support Intern, you will gain hands-on exposure to deskside support, end-user computing, IT service management, and infrastructure troubleshooting in a professional technology environment. This internship is designed as a learning opportunity where you will work under supervision, build foundational technical skills, and support IT teams with day-to-day operational activities.</p><p><b><br></b></p><p><b>Responsibilities</b></p><ul><li>Learn and apply service management fundamentals, including Incident Management, Problem Management, root cause analysis, and ticket analysis for deskside support equipment.</li><li>Assist with troubleshooting local servers, network devices, and voice infrastructure under the guidance of Network and Server teams.</li><li>Support basic troubleshooting activities using tools and commands such as Ping, Tracert, IPConfig, network commands, DNS validation, and Active Directory Group Policy test outputs.</li><li>Gain exposure to hub room and data center structured cabling standards and support basic coordination activities as directed.</li><li>Support end-user computing devices including desktops, laptops, hard phones, Wi-Fi devices, printers, scanners, biometric devices, and video conferencing equipment.</li><li>Assist with hardware support tasks such as basic diagnostics, device checks, and supervised replacement or configuration activities for approved equipment.</li><li>Learn software troubleshooting for Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive, softphones, antivirus tools, VPN, Wi-Fi configuration, encryption tools, imaging, and firmware updates for deskside devices.</li><li>Support IT teams in documenting issues, observations, and recommended inputs to help evaluate process exceptions.</li><li>Assist with coordination and communication during high-impact or severity incidents, while ensuring real-time updates are shared through appropriate escalation channels.</li><li>Support onboarding activities for new accounts, ramp-up and ramp-down activities, and account movement coordination under supervision.</li><li>Assist with business continuity planning testing and failover readiness by supporting floor checkouts and validation activities.</li><li>Learn site compliance and security practices, including audit readiness related to standards such as COPC and ISO 27001.</li><li>Support IT ticket resolution activities within an ITIL-based framework while learning ticket documentation, prioritization, and closure processes.</li><li>Assist with preparing change request documentation and supporting artifacts as defined by the process.</li><li>Support validation activities such as BitLocker desktop checks, user OU policy validation, and computer OU policy validation.</li><li>Assist with encryption software installation and validation on desktops and laptops to support compliance requirements.</li><li>Contribute to positive IT service experiences by responding professionally, communicating clearly, and supporting operational teams.</li><li>Be open to learning in a 24/7 IT support environment, including rotational shift exposure where legally permitted and aligned to internship requirements.</li><li>Complete all assigned, mandatory training within the timeframe provided.</li><li>Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Currently pursuing or recently completed a Bachelor s degree, diploma, or equivalent program in Computer Science, Information Technology, or a related field.</p><p>0 6 months of exposure to desktop/laptop hardware and software support in a Windows-based PC/LAN environment, or equivalent academic/project experience.</p><p>Foundational knowledge of desktops, laptops, Windows operating systems, basic networking, and common enterprise applications.</p><p>Exposure to tools or concepts such as Citrix client, Microsoft Office, Outlook, VPN, antivirus, imaging, and printer/scanner troubleshooting is helpful.</p><p>Interest in IT service management, Incident Management, Problem Management, and customer-focused technical support.</p><p>Strong willingness to learn, ask questions, document findings, and follow defined processes.</p><p>Good communication, teamwork, attention to detail, and problem-solving skills.</p><p>Ability to work under supervision and follow security, compliance, and confidentiality requirements.</p><p>MCSE or similar certification is preferred but not required.</p>

<p>Administer and maintain Amideast s major enterprise applications, including Moodle LMS, CRM, HR, and financial applications</p> <p>Manage user access, permissions, roles, and account lifecycle processes across all corporate applications</p> <p>Configure, deploy, and upgrade applications, modules, integrations, and application enhancements</p> <p>Monitor system availability, security, and performance using appropriate tools and reporting mechanisms</p> <p>Conduct root-cause analysis and implement improvements to maximize stability and efficiency</p> <p>Maintain connectivity between servers, SaaS platforms, PaaS tools, databases, and shared services</p> <p>Apply updates, patches, and security configurations across all managed applications</p> <p>Enforce organizational IT policies including access control, data protection, and acceptable use guidelines</p> <p>Work with HQ, regional offices, and business stakeholders to gather requirements, resolve application issues, and support program needs</p> <p>Provide technical guidance and advanced support for escalated helpdesk tickets</p> <p>Deliver topic-specific training to IT staff in field offices</p> <p>Create and maintain documentation for configurations, workflows, data mappings, and processes</p> <p>Coordinate and conduct testing including user acceptance testing for new releases and enhancements</p> <p>Support IT change management processes to ensure controlled deployment of updates</p> <p>Evaluate new software solutions, tools, and system upgrades; prepare recommendations for leadership</p> <p>Identify opportunities to improve efficiency, user experience, and operational workflows</p> <p>The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis as designated).</p> <ul> <li>Computer (laptop or desktop)</li> <li>Printer/Photocopier/Scanner/Fax</li> <li>Telephone</li> </ul> <p>Up to 5% business travel may be needed to support the information Technology team. This position requires a non-standard work schedule aligned with U.S. Eastern Time. Typical hours involve a later start and extended evening availability to meet business needs. The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation. Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.</p> <p>Amideast is the leading American non-profit organization engaged in international education, training and development activities in the Middle East and North Africa. Position details are included below. If you already have a profile in our system, you will be directed to the Job Application wizard after signing in. If you do not have a profile, you must click "Create Profile" before applying for this job.</p><p><strong>Desired Candidate Profile</strong></p><h4>QUALIFICATIONS AND SKILLS</h4> <ul> <li>Bachelor s degree in Computer Science, Information Systems, Instructional Design, or related field</li> <li>Minimum of 4+ years hands-on experience in enterprise applications administration</li> <li>Experience with LMS platforms Moodle LMS highly preferred</li> <li>Prior experience supporting enterprise applications such as CRM, ERP, or HR systems</li> <li>Experience working in hybrid on-premise/cloud environments</li> <li>Strong proficiency with Linux and Windows Server environments</li> <li>Working knowledge of MS SQL, MySQL, MariaDB, or equivalent relational database systems</li> <li>Scripting ability with PowerShell and Bash</li> <li>Familiarity with web technologies (PHP, HTML5, CSS3, JavaScript, jQuery) used in LMS or web-based platform customization</li> <li>Understanding of core network concepts: DNS, DHCP, TCP/IP, Active Directory, firewalls, SSH, and database services</li> <li>Proven ability to troubleshoot applications, systems, and integration issues</li> <li>Proven hardware and software troubleshooting skills</li> <li>Excellent communication skills and the ability to translate technical issues into clear business terms</li> <li>Strong analytical and problem-solving skills</li> <li>Able to work independently, manage multiple priorities, and meet deadlines</li> <li>Collaborative mindset with the ability to work effectively with remote and cross-cultural teams</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Job Title:</p><br><br>Technical Representative, IT Operations (TCF) Unpaid Internship<br><p>Job Description</p><br><br>We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.<br>The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.<br>In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.<br>Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.<br>We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<br>Join us and be part of this journey towards greater opportunities and brighter futures.<p><span><b>IT Support Intern — Unpaid Internship</b></span></p><br><br><p><span>As an IT Support Intern, you will gain hands-on exposure to deskside support, end-user computing, IT service management, and infrastructure troubleshooting in a professional technology environment. This internship is designed as a learning opportunity where you will work under supervision, build foundational technical skills, and support IT teams with day-to-day operational activities.</span></p><br><br><span><b>Responsibilities</b></span><ul><li><span>Learn and apply service management fundamentals, including Incident Management, Problem Management, root cause analysis, and ticket analysis for deskside support equipment.</span></li><li><span>Assist with troubleshooting local servers, network devices, and voice infrastructure under the guidance of Network and Server teams.</span></li><li><span>Support basic troubleshooting activities using tools and commands such as Ping, Tracert, IPConfig, network commands, DNS validation, and Active Directory Group Policy test outputs.</span></li><li><span>Gain exposure to hub room and data center structured cabling standards and support basic coordination activities as directed.</span></li><li><span>Support end-user computing devices including desktops, laptops, hard phones, Wi-Fi devices, printers, scanners, biometric devices, and video conferencing equipment.</span></li><li><span>Assist with hardware support tasks such as basic diagnostics, device checks, and supervised replacement or configuration activities for approved equipment.</span></li><li><span>Learn software troubleshooting for Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive, softphones, antivirus tools, VPN, Wi-Fi configuration, encryption tools, imaging, and firmware updates for deskside devices.</span></li><li><span>Support IT teams in documenting issues, observations, and recommended inputs to help evaluate process exceptions.</span></li><li><span>Assist with coordination and communication during high-impact or severity incidents, while ensuring real-time updates are shared through appropriate escalation channels.</span></li><li><span>Support onboarding activities for new accounts, ramp-up and ramp-down activities, and account movement coordination under supervision.</span></li><li><span>Assist with business continuity planning testing and failover readiness by supporting floor checkouts and validation activities.</span></li><li><span>Learn site compliance and security practices, including audit readiness related to standards such as COPC and ISO 27001.</span></li><li><span>Support IT ticket resolution activities within an ITIL-based framework while learning ticket documentation, prioritization, and closure processes.</span></li><li><span>Assist with preparing change request documentation and supporting artifacts as defined by the process.</span></li><li><span>Support validation activities such as BitLocker desktop checks, user OU policy validation, and computer OU policy validation.</span></li><li><span>Assist with encryption software installation and validation on desktops and laptops to support compliance requirements.</span></li><li><span>Contribute to positive IT service experiences by responding professionally, communicating clearly, and supporting operational teams.</span></li><li><span>Be open to learning in a 24/7 IT support environment, including rotational shift exposure where legally permitted and aligned to internship requirements.</span></li><li><span>Complete all assigned, mandatory training within the timeframe provided.</span></li><li><span>Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.</span></li></ul><span><b>Qualifications</b></span><ul><li><span>Currently pursuing or recently completed a Bachelor’s degree, diploma, or equivalent program in Computer Science, Information Technology, or a related field.</span></li><li><span>0–6 months of exposure to desktop/laptop hardware and software support in a Windows-based PC/LAN environment, or equivalent academic/project experience.</span></li><li><span>Foundational knowledge of desktops, laptops, Windows operating systems, basic networking, and common enterprise applications.</span></li><li><span>Exposure to tools or concepts such as Citrix client, Microsoft Office, Outlook, VPN, antivirus, imaging, and printer/scanner troubleshooting is helpful.</span></li><li><span>Interest in IT service management, Incident Management, Problem Management, and customer-focused technical support.</span></li><li><span>Strong willingness to learn, ask questions, document findings, and follow defined processes.</span></li><li><span>Good communication, teamwork, attention to detail, and problem-solving skills.</span></li><li><span>Ability to work under supervision and follow security, compliance, and confidentiality requirements.</span></li><li><span>MCSE or similar certification is preferred but not required.</span></li></ul><br><p>Location:</p><br><br>JOR Amman - 1 Rafiq Al Hariri Ave, Edgo Building, Abdali Boulevard, Amman, Jordan&nbsp;<br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Part time<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Position: Part-Time Executive Secretary</b></p><p><b>Sector: Jordanian Universities Network (JUNet)</b></p><p><b>Location: Amman, Jordan</b></p><p><b>Employment Type: Part-Time</b></p><p>The Jordanian Universities Network (JUNet) invites applications for the position of Part -Time</p><p>Executive Secretary. JUNet is a non -profit company serving as the Research and Education</p><p>Network for Jordanian Universities, connecting public universities and na tional stakeholders</p><p>through a high-performance digital infrastructure. It provides advanced ICT services including</p><p>high-speed internet, datacenter solutions, cybersecurity frameworks, and Microsoft cloud</p><p>solutions.</p><p>The Executive Secretary will provide professional administrative and governance support to</p><p>JUNet's Executive Director and Board of Directors, ensuring effective coordination,</p><p>documentation, follow-up, and execution of administrative and organizational matters.</p><p>Responsibilities</p><p>1. Provide administrative and executive support to the Executive Director in the day -today</p><p>coordination of JUNet's activities.</p><p>2. Coordinate the preparation, circulation, and follow -up of meetings of the Board of</p><p>Directors, General Assembly, committees, and other governance bodies.</p><p>3. Prepare meeting agendas, minutes of meetings, correspondence, decisions, and</p><p>related administrative documentation in coordination with the Executive Directo r.</p><p>4. Maintain an organized and up -to-date record of official correspondence, decisions,</p><p>minutes, agreements, reports, and governance documents.</p><p>5. Follow up on decisions and action items issued by the Board of Directors, General</p><p>Assembly, committees, and management, and provide status updates to the Executive</p><p>Director.</p><p>6. Coordinate official correspondence between JUNet and its shareholders, universities,</p><p>government entities, partners, service providers, and other stakeholders .</p><p>7. Support the Executive Director in preparing official letters, memoranda, reports,</p><p>presentations, and administrative documents.</p><p>8. Coordinate meeting schedules, appointments, invitations, and logistics for executive</p><p>and governance meetings.</p><p>9. Assist in coordinating administrative, contractual, and legal documentation with</p><p>relevant internal and external parties, as directed by the Executive Directo r.</p><p>10. Maintain confidentiality and ensure appropriate handling of sensitive corporate,</p><p>financial, legal, and administrative information.</p><p>Jordanian Universities Network (JUNet) - Part-Time Executive Secretary Job Vacancy</p><p>11. Support the preparation and organization of documents required for audits, regulatory</p><p>requirements, procurement activities, and corporate governance processes .</p><p>12. Assist in monitoring deadlines, renewals, submissions, and other administrative</p><p>obligations to ensure timely completion.</p><p>13. Coordinate with JUNet's operational sections and task forces to facilitate the timely</p><p>exchange of information and completion of assigned administrative actions.</p><p>14. Prepare periodic administrative status reports and follow -up summaries for the</p><p>Executive Director.</p><p>15. Perform other administrative and executive support duties assigned by the Executive</p><p>Director in accordance with JUNet's needs.</p><p>Candidate Profile</p><p>1. Strong administrative, organizational, and coordination skills.</p><p>2. Good written and verbal communication skills in English.</p><p>3. Demonstrated ability to prepare professional correspondence, minutes of meetings,</p><p>reports, and official documents.</p><p>4. Strong attention to detail and ability to maintain accurate records and documentation .</p><p>5. Ability to coordinate effectively with senior management, board members, university</p><p>representatives, government entities, and external stakeholder s.</p><p>6. Strong interpersonal skills, professionalism, discretion, and ability to maintain</p><p>confidentiality.</p><p>7. Ability to manage multiple tasks, priorities, and deadlines independently .</p><p>8. Good knowledge of Microsoft Office / Microsoft 365 applications, including Word,</p><p>Excel, Outlook, Teams, and PowerPoint.</p><p>Minimum Qualifications</p><p>1. A bachelor's degree in Business Administration, Management, Public Administration,</p><p>Law, Information Management, or a closely related field.R ating: GOOD.</p><p>2. At least 1 years of relevant professional experience in executive administration,</p><p>secretarial work, corporate administration, governance, or a related fiel d.</p><p>3. Demonstrated experience in preparing official correspondence, meeting minutes,</p><p>reports, and administrative documentation.</p><p>4. Jordanian citizen.</p><p>5. Experience working with senior management, executive committees, boards, or similar</p><p>organizational bodies is preferred.</p><p>Application Process</p><p>Qualified candidates are invited to submit the following documents via email to: "<b>Please visit JUNet Website</b>"</p><p>1. Detailed CV including names and contact details of three professional references.</p><p>2. Cover Letter outlining qualifications, relevant experience, and motivation for applyin g.</p><p>Jordanian Universities Network (JUNet) - Part-Time Executive Secretary Job Vacancy</p><p>3. Academic Certificates (equivalency of foreign academic degrees attested by the Ministry</p><p>of Higher Education and Scientific Research).</p><p>4. Copy of the civil status ID.</p><p>Application Deadline: October 10, 2026 at 23:59</p><p>Please include "Part-Time Executive Secretary - JUNet" in the subject line of your email.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Executive support and calendar management</li><li>Corporate governance and meeting coordination</li><li>Professional correspondence and documentation</li><li>Stakeholder relations and communication</li><li>Time management and prioritization</li><li>Microsoft Office / M365 proficiency (Word, Excel, Outlook, Teams, PowerPoint)</li><li>Confidentiality and discretion</li><li>Strong attention to detail</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong><u>JOB PURPOSE</u></strong><br>The Imports/Export agent is responsible on the daily import or export activities at AMM GATEWAY operations, reporting to different shifts, AMM GATEWAY agent will be holding tasks related to inbound flights recovery/clearance or outbound flights export. The agent is also responsible in helping to achieve Gateway KPI’s through effectively working together as a team with the rest of the Gateway staffs and while holding different tasks depending on shifts roster. <br><br><strong><u>PRINCIPAL ACCOUNTABILITIES</u></strong><br><ul><li>Provide a high level of customer service while processing inbound or outbound tasks, taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.</li><li>Follow Gateway inbound clearance procedures as outlined in the GATEWAY manual to comply with the GSOP procedures and safe working practices.</li><li>Maintain a clean desk policy and file all documents required for storing paper works in a systematic way which are easy to access when required.</li><li>Daily updates on clearance status of all shipments held in AMM GATEWAY for clearance using different DHL applications.</li><li>Daily check points to be created for network visibility using appropriate exception codes for different activities at AMM GATEWAY.</li><li>Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on transit time, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.</li><li>Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.</li><li>Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit by learning all activities within the department.</li></ul><br><strong><u>NATURE AND SCOPE</u></strong><br><strong>Context</strong><br>The Gateway import agent department has been structured to provide telephone assistance to customers (internal and external) when making inquiries, logging in customer requests, assisting customers on clearance requirements and inquiries with regards to delayed or missing shipments. The department expands DHL’s capabilities, both re-actively and pro-actively, to ensure that all customers (internal and external) experience consistently high levels of service at all times. <br>The multifunctional Gateway import Agent must ensure that service levels are constantly met and exceeded through accurate updates, trace escalations and regular communication with both the network and the customer. <br><strong>Reporting Relationships</strong><br>Reports directly to the Gateway supervisor.<br><strong>Contact</strong><br>External<br><ul><li>Customers</li><li>DHL Network</li></ul><br>Internal <br><ul><li>Ground Operation</li><li>Customer Care </li><li>CS Manager &amp; Supervisors</li><li>Air operations </li><li>Sales</li><li>Accounts</li><li>Customer Accounting</li><li>Service center T/L</li></ul><br><strong>Problem Solving</strong><br>The job holder must take ownership of all customer inquiries and queries and provide alternatives and solutions closing it out at their end. Traces must be logged and followed up regularly to deliver optimum levels of service at all time. For escalations the jobholder must follow the network standards and consult with the Team Leader/Supervisor if unsure.<br><strong>Decision Making</strong><br>The jobholder will be responsible for giving accurate clearance information to customs agents as instructed by the importer with the ultimate objective being service excellence and customer satisfaction. They must communicate all delays and other service issues to the Team leader/ Supervisor.<br><strong>Planning and Organization</strong><br>The job holder must be highly organized in while holding tasks at AMM GATEWAY, daily follow – ups and plan a course of action to ensure that set targets and goals are achieved consistently.<br><strong>Job Challenge</strong><br>The jobholder must always be pro-active and energetic when dealing with customers efficiency in work practices and effective and friendly communication will be key to delighting our customers, adopt DHL “Right from first time” principle.<br>The jobholder must constantly strive to keep self-updated on all DHL processes, systems, products, technology and set and strive to achieve higher standards, ready to work on different shifts and Gateway operations task.<br><strong>KNOWLEDGE, SKILLS AND EXPERIENCE</strong><br><ul><li>Sound educational back ground with knowledge of the Service Industry, an added advantage.</li><li>Sound knowledge of custom clearance procedures. </li><li>Working knowledge of Microsoft Word, Excel and Power Point.</li><li>Good oral and written communication skills – English &amp; Arabic. </li><li>Self motivated individual capable of taking ownership and working independently.</li><li>Tolerance for stress in a fast paced working environment.</li><li>Excellent planning and organising skills.</li><li>Passion for delighting customers.</li><li>Good team player.</li><li>Adheres to policies and procedures.</li><li>Possesses good relationship building and interpersonal skills.</li></ul><br><br> </div>

<p>External Audit Manager ( To Support KSA OFfice ) Posting Date: 11/10/2026 Ref: JOR-458 Position: External Audit Manager ( To Support KSA OFfice ) Location: Jordan City: Amman Sector: Consulting Years of Experience 6 to 10 Qualification: BA Accounting , CPA OR JCPA holder is a must Salary: Market Workdays: 5 Description: Our client is a leading Big 10 Audit Firm in the field of External Audit. We are currently seeking an experienced and driven professional to join the team as an External Audit Manager based in Amman, Jordan, directly supporting our Kingdom of Saudi Arabia (KSA) practice. Key Responsibilities Proactively engage with clients throughout the year to foster relationships and understand ongoing business needs. Manage assurance engagements from planning through reporting to ensure premium service quality and timely delivery of deliverables. Understand and uphold the strict implementation of the firm s standard audit methodology across all engagement phases. Assist in the design, implementation, adherence, and ongoing support of Quality Management programs initiated by the Firm. Support the growth and professional development of team members through internal L&amp;D programs, career coaching, counselling, and defined career paths. Manage team performance evaluations and KPIs, actively helping associates achieve their professional goals. Invest continuously in personal and professional development through active participation in firm-wide learning and development initiatives.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor s degree in Accounting (minimum requirement). Certification: Active CPA or JCPA qualification is mandatory. Experience: Minimum of 6 years of progressive external audit experience, preferably within a mid-tier to top-tier audit practice. Languages: Full professional proficiency in both Arabic and English (written and verbal)</p>