وظائف Active Directory - عمّان الأردن
١٦٥ وظائف شاغرة
Monitoring, Evaluation, Learning, and Information Management Assistant
اللوجستيات وسلاسل الإمداد والمشتريات
<p ><span >About Mercy Corps</span></p>
<p ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.</span></p>
<p > </p>
<p ><span >The Program / Department / Team</span></p>
<p ><span >Informal Livelihoods Advancement Activity (Iqlaa)</span><span >, funded by the United States Government, is a program that started in May 2022 and aims to support Jordan's HBBs and MSEs to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments.</span></p>
<p ><span >Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and market constraints that facilitate or restrict formalization and growth. Based on the findings, Iqlaa implements best practices in enterprise strengthening and MSE-focused financial sector development within a market systems development (MSD) framework. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.</span></p>
<p ><span >Implementing Organizations: Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Dalberg Design, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham).</span></p>
<p > </p>
<p ><span >The Position</span></p>
<p ><span >The Monitoring, Evaluation, Learning (MEL) and Information Management (IM) Assistant is part of Iqlaa’s Program Quality and Learning (PQL) Department. S/He will support the implementation of MEL and IM activities across Iqlaa’s portfolio of interventions, including data collection, data verification, field visits, documentation, and timely reporting. S/He will contribute to routine data collection and support the implementation of intervention MEL Plans in line with donor and Mercy Corps requirements.</span></p>
<p ><span >Working closely with relevant technical teams, the PQL team, partners, and sub-grantees, the MEL and IM Assistant will support the review and updating of result chains, indicators, and MEL plans to track and report on intervention activities and indicators.</span></p>
<p ><span >The MEL and IM Assistant will support the timely maintenance and implementation of MEL plans and data collection tools to contribute to high-quality reporting to the donor and Mercy Corps. S/He will assist in developing and updating data collection tools for the Iqlaa team, partners, and sub-grantees as assigned, with the goal of collecting high-quality data for reporting, adaptive management, and program decision-making. S/He will work closely with the PQL team, partners, and sub-grantees to support the implementation of MEL activities.</span></p>
<p > </p>
<p ><span >The MEL and IM Assistant will support the drafting, testing, and updating of data collection tools and instruments, and will contribute to ensuring that Iqlaa MEL activities follow applicable policies and guidance notes. S/He will support the PQL team in ensuring that data collection tools are clear, practical, and aligned with Iqlaa’s MEL frameworks, systems, and automated tools.</span></p>
<p ><span >The MEL and IM Assistant will support the MEL and IM Manager in drafting, revising, and implementing MEL plans and tools for Iqlaa’s partners and sub-grantees. S/He will also support basic quantitative and qualitative data analysis and reporting to help track progress and document the results of Iqlaa interventions.</span></p>
<p > </p>
<p > </p>
<p ><span >Essential Responsibilities</span></p>
<p > </p>
<p ><em ><u >Monitoring, Evaluation, and Learning</u></em></p>
<p ><span >• Support the implementation and maintenance of the Activity Monitoring, Evaluation, and Learning Plan (AMELP) in alignment with donor and Mercy Corps requirements.</span></p>
<p ><span >• Support the development, implementation, and updating of intervention MEL plans for assigned interventions, ensuring alignment with donor and Mercy Corps MEL standards.</span></p>
<p ><span >• Support the implementation of qualitative and quantitative MEL activities, including data collection and verification, using Iqlaa's MEL systems and automated platforms.</span></p>
<p ><span >• Maintain MEL documentation, including MEL folders, datasets, supporting evidence, data collection tools, and related documentation to ensure completeness and accessibility.</span></p>
<p ><span >• Conduct field visits, desk reviews, spot checks, and remote quantitative and qualitative data collection activities across assigned interventions.Contribute to intervention-level quality reports and support donor and internal reporting requirements as assigned by the supervisor.Support the integration of MEL requirements into RFAs, RFPs, and partner documentation as requested.</span></p>
<p ><span >• Development of evaluation questions, methodologies, and data collection tools for measuring the impact of assigned interventions.</span></p>
<p ><span >• Coordinate the implementation of surveys, focus group discussions, interviews, and follow-up on evaluation exercises for the assigned interventions.</span></p>
<p ><span >Supports the MEL and IM Manager and the PQL Director in the annual surveys. Mid-line evaluation, and final internal performance review and evaluation.</span></p>
<p ><span >• Support consortium partners in their MEL plans, reporting processes, and close-out requirements.</span></p>
<p ><span >• Collaborate closely with the PQL team, technical leads, and partners on MEL-related tasks as assigned.</span></p>
<p ><span >• Ensure data protection in accordance with Responsible Data Policy and evaluation requirements.</span></p>
<p ><span >• Ensure monitoring and evaluation plans and tools, data collection, entry, cleaning, and storage are appropriately implemented by the subordinates.</span></p>
<p ><span >• Analyze monitoring and evaluation qualitative data to an appropriate standard and use analysis results to inform project decision-making.</span></p>
<p ><span >• Coordinate the implementation of surveys, focus group discussions, interviews, and follow-up on monitoring and evaluation exercises for various initiatives in targeted communities.</span></p>
<p ><span >• Ensure compliance with relevant Mercy Corps MEL policy and donor MEL policies and regulations.</span></p>
<p ><span >• Complete any other duties assigned.</span></p>
<p > </p>
<p ><em ><u >Information Management</u></em></p>
<p ><span >• Maintain and operationalize Iqlaa’s Data Management Protocol and ensure data accountability, quality, and verification across all interventions.</span></p>
<p ><span >• Lead the development, testing, and management of data collection tools and instruments in coordination with the PQL team, technical teams, partners, and implementing partners.</span></p>
<p ><span >• Facilitate data demand and ensure that collected data flows accurately into IM systems.</span></p>
<p ><span >• Establish data collection tools and instruments that will be used by the Iqlaa team, including consortium and all implementing , and ensure timely and quality development, testing, and management of MEL data as well as monitor progress of interventions against set milestones and evaluate the impact of implemented interventions as requested by the supervisor. </span></p>
<p ><span >• Develop and maintain the required digitized data collection methods, such as ODK collection built on XLS forms.</span></p>
<p ><span >• Ensure a comprehensive and updated database for interventions is maintained and reflected on Iqlaa information management system.</span></p>
<p ><span >• Coordinate with all relevant partners, sub-grantees, and technical leads to ensure adherence with Iqlaa MEL plans and data collection requirements.</span></p>
<p > </p>
<p ><em ><u >Capacity Building and Mentoring</u></em></p>
<p ><span >• Train field staff and partners on basic MEL tools and ethical data practices.</span></p>
<p ><span >• Supervise and provide technical guidance to the subordinate, ensuring they effectively carry out their duties and responsibilities.</span></p>
<p ><span >• Develop individual work plans and provide regular feedback.</span></p>
<p ><span >• Foster a positive team environment, learning culture, encourage collaboration, and recognize team members’ contributions to the project’s success.</span></p>
<p > </p>
<p ><em ><u >Reporting</u></em></p>
<p ><span >• Ensure high quality and timely preparation of MEL data for reports as requested by the supervisor.</span></p>
<p ><span >• Ensure appropriate internal communication and feedback systems are in place and functioning so that MEL data informs project planning and implementation.</span></p>
<p ><span >• Contribute to the regular MEL reports.</span></p>
<p > </p>
<p ><em ><u >Project Coordination Activities</u></em></p>
<p ><span >• Ensure the integration of team members and partners into MEL-relevant decision-making processes.</span></p>
<p ><span >• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its humanitarian and development missions.</span></p>
<p ><span >• Ensure implementation of safeguarding policies and procedures.</span></p>
<p > </p>
<p ><em ><u >Hardware and Software Management</u></em></p>
<p ><span >• Oversee the responsible management and maintenance of ICT equipment in the MEL team according to Mercy Corps asset management policies and procedures.</span></p>
<p ><span >• Manage the purchase/subscription and renewal of technology software and platforms used in IQLAA in close coordination with the country MEL Advisor.</span></p>
<p ><span >• Prepare a data protection plan in coordination with the relevant stakeholders.</span></p>
<p > </p>
<p ><em ><u >Safeguarding Responsibilities</u></em></p>
<p ><span >• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.</span></p>
<p ><span >• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.</span></p>
<p ><span >• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.</span></p>
<p > </p>
<p ><span >Supervisory Responsibility: NA</span></p>
<p ><span >Reports Directly To:</span><span > Senior MEL Officer</span></p>
<p ><span >Works Directly With:</span><span > Program Quality and Learning (PQL) Director, PQL team, program teams, Communications team, procurement team, and finance teams.</span></p>
<p > </p>
<p > </p>
<p ><span >Accountability to Participants and Stakeholders</span></p>
<p ><span >Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.</span></p>
<p > </p>
<p > </p>
<p ><span >Knowledge and Experience</span></p>
<p ><span >▪ Bachelor’s degree in any relevant field, such sa but not limited to: engineering, Management, Information management, Sociology, Economics, Statistics, International Development.</span></p>
<p ><span >▪ Master’s degree in is highly preferred.</span></p>
<p ><span >▪ Minimum of 2 years of experience. The specific experience in MSEs/HBBs development is a plus.</span></p>
<p ><span >▪ Proven experience in leading a team.</span></p>
<p ><span >▪ Demonstrated skills in data collection, statistical analysis methods, and database management.</span></p>
<p ><span >▪ Demonstrated experience in building log-frame, indicators, and relevant data collection tools.</span></p>
<p ><span >▪ Experience developing and delivering training on MEL.</span></p>
<p ><span >▪ Very strong writing skills, including reports, best practices, case studies, etc.</span></p>
<p ><span >▪ Proficiency in Microsoft Office applications, including Excel and Word.</span></p>
<p ><span >▪ Proficiency in developing XLS forms and using ODK is required.</span></p>
<p ><span >▪ Fluency in spoken and written Arabic and English.</span></p>
<p > </p>
<p > </p>
<p ><span >Success Factors</span></p>
<p ><span >▪ Deep commitment to humanitarian principles and values.</span></p>
<p ><span >▪ Willingness to learn new skills and methodologies.</span></p>
<p ><span >▪ Ability to work under pressure, independently, and with limited supervision.</span></p>
<p ><span >▪ Demonstrated organizational skills.</span></p>
<p ><span >▪ Demonstrated creative problem-solving skills.</span></p>
<p ><span >▪ Security, political and cultural awareness.</span></p>
<p ><span >▪ Ability to provide a high-quality report in English.</span></p>
<p ><span >▪ Ability to multi-task while meeting several pressing deadlines.</span></p>
<p ><span >▪ Mature, responsible, and diplomatic in their interactions with others.</span></p>
<p ><span >▪ Pays attention to detail and is meticulous, thorough, and results-oriented.</span></p>
<p > </p>
<p > </p>
<p ><span >Living Conditions / Environmental Conditions</span></p>
<p ><span >The position is based in Amman, Jordan and it may require up to 10% to travel regularly to Mercy Corps field offices and project sites. Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs, and MC's policies, procedures, and values at all times and in all in-country venues.</span></p>
<p > </p>
<p ><span >Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive</span></p>
<p > </p>
<p ><span >Ongoing Learning</span></p>
<p ><span >In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development</span></p>
<p > </p>
<p ><span >Team Efficiency and Effectiveness</span></p>
<p ><span >Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.</span></p>
<p ><span >We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.</span></p>
<p > </p>
<p ><span >Equal Employment Opportunity</span></p>
<p ><span >Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.</span></p>
<p ><span >We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.</span></p>
<p > </p>
<p ><span >Safeguarding & Ethics</span></p>
<p ><span >Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.</span></p>
<p ><span >As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).</span></p>
<p > </p>
<p > </p>
<p class="ql-align-right" ><span >الصون و الأخلاق </span></p>
<p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p>
<p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).</span></p>
<p class="ql-align-justify" > </p>
<p class="ql-align-justify" > </p>
<p class="ql-align-justify" ><span >RECRUITMENT SCAMS & FRAUD WARNING</span></p>
<p class="ql-align-justify" ><span >Mercy Corps has become aware of scams involving false job offers. Please be advise:</span></p>
<p class="ql-align-justify" ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p>
<p class="ql-align-justify" ><span >All active jobs are advertised directly on Akhtaboot.</span></p>
<p class="ql-align-justify" ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p>
<p class="ql-align-justify" ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Policy and Advocacy Senior Officer in Palestine, works under the responsibility of the Regional Advocacy and Communication Manager, and in close collaboration with the Country Director, the Federal Advocacy and Institutional Relations team (AIR) and the Federal communication team. She/he contributes to the design, implementation and follow-up of HI policies and advocacy strategies related to the Palestinian crisis, on national, regional and international levels.</p> <p><strong>Mission 1: STRATEGY AND STEERING</strong></p> <p>Responsibility 1.1: Analyse the humanitarian environment and define HI positions</p> <p>Responsibility 1.2: Develop and update advocacy strategies and action plans</p> <p><strong>Mission 2: OPERATIONAL IMPLEMENTATION.</strong></p> <p>Responsibility 2.1: Ensure that advocacy is based on reliable and up-to-date evidence and data</p> <p>Responsibility 2.2: Organize the effective influence and outreach of HI vis- -vis key decision-makers and networks</p> <p>Responsibility 2.3: Ensure HI internal communication and ownership</p> <p>Responsibility 2.4: Contribute to fundraising efforts</p> <p>Responsibility 2.5: Contribute to support or to implement the program s emergency preparedness actions, and, in case of emergency, adapt her/his way of working in order to contribute to an efficient humanitarian response from HI.</p> <p><strong>Mission 3: STANDARDS and EXPERTISE</strong></p> <p> Contribute to raising the quality and internal ownership of HI advocacy work</p> <p> Comply with and promote HI quality standards and internal procedures relating to advocacy</p> <p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> Degree in International Law (IHL, IHRL, Human Rights, Refugee Law etc.), International relations, political science or equivalent degree or with significant experience</p> <p> Experience: 5 years including 3 in emergency settings (field experience)</p> <p> Experience in context analysis, policy development in relation to principled humanitarian action</p> <p> Experience in advocacy work</p> <p> Experience in networking and active participation in conference/forum, including at high levels</p> <p> Fluent knowledge of Arabic is preferred</p><p></p></section>
<p ><span >About Mercy Corps</span></p>
<p ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. </span></p>
<p ><span >In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.</span></p>
<p > </p>
<p ><span >The Program / Department / Team (Program / Department Summary)</span></p>
<p ><span >Informal Livelihoods Advancement Activity (Iqlaa)</span><span >, funded by the United States Government, is a program that started in May 2022 and aims to support Jordan's HBBs and MSEs to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments.</span></p>
<p ><span >Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and market constraints that facilitate or restrict formalization and growth. Based on the findings, Iqlaa implements best practices in enterprise strengthening and MSE-focused financial sector development within a market systems development (MSD) framework. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.</span></p>
<p > </p>
<p ><span >The Position (General Position Summary)</span></p>
<p ><span >The MEL and Reporting Intern will provide support to the Program Quality and Learning (PQL) team in monitoring, evaluation, learning, reporting, research, and knowledge management activities across the Iqlaa Activity. The intern will contribute to the collection, organization, analysis, visualization, interpretation, and reporting of program data and evidence to support learning, accountability, adaptive management, and evidence-based decision-making.</span></p>
<p ><span >The position offers hands-on exposure to both quantitative and qualitative monitoring, evaluation, and learning approaches within a large-scale economic development and private sector development program. The intern will support various stages of the evidence generation cycle, including data collection, data quality assurance, data analysis, report writing, development of visual and knowledge products, synthesis of findings, and intervention-level monitoring and evaluation activities.</span></p>
<p ><span >This internship provides a valuable opportunity to gain practical experience in monitoring, evaluation, learning, reporting, research, data visualization, and program performance management. Through close collaboration with the PQL team, the intern will strengthen analytical, communication, research, reporting, facilitation, and problem-solving skills while contributing to organizational learning and evidence-based programming.</span></p>
<p > </p>
<p ><span >Essential Responsibilities </span></p>
<p ><span >● Support the implementation of monitoring, evaluation, learning, and reporting activities across the Iqlaa Activity.</span></p>
<p ><span >● Assist in the preparation, review, and quality assurance of monitoring and evaluation data collected from interventions, partners, and stakeholders.</span></p>
<p ><span >● Support qualitative and quantitative data collection activities, including surveys, interviews, focus group discussions, observations, and other learning exercises.</span></p>
<p ><span >● Support intervention-level monitoring, assessment, and evaluation activities, including data collection, analysis, and documentation of findings.</span></p>
<p ><span >● Assist in preparing analytical reports, learning briefs, success stories, case studies, presentations, and other knowledge products.</span></p>
<p ><span >● Support data analysis and visualization activities through the development of charts, graphs, dashboards, infographics, and other visual reporting products.</span></p>
<p ><span >● Support the preparation of periodic reports, presentations, and learning materials.</span></p>
<p ><span >● Assist in documenting lessons learned, emerging findings, best practices, and program achievements.</span></p>
<p ><span >● Assist in maintaining organized records of monitoring, evaluation, and reporting documentation.</span></p>
<p > </p>
<p > </p>
<p ><span >REGIONAL SYSTEMS AND SUPPORT FUNCTIONS</span></p>
<p ><span >● Ensure that effective systems are in place in all country offices for the adequate management of human resources, financial and operational field support functions.</span></p>
<p ><span >● Review and support country team adherence to Mercy Corps and donor policies and procedures.</span></p>
<p ><span >● Capture and disseminate best practices on operations, finance and HR systems across country teams to ensure highest quality and standards.</span></p>
<p ><span >● Provide dedicated support to country teams in the event of an emergency or startup of a complex program that requires additional resources. </span></p>
<p ><span >● Collaborate with country finance leads in producing bi-annual master budgets.</span></p>
<p > </p>
<p ><span >Supervisory Responsibility</span></p>
<p ><span >N/A</span></p>
<p > </p>
<p ><span >Accountability </span></p>
<p ><span >Reports Directly To:</span><span > The MEL and IM Manager or PQL Director.</span></p>
<p ><span >Works Directly With:</span><span > Monitoring, Evaluation, Learning, and information management team, intervention managers and partners focal points.</span></p>
<p > </p>
<p ><span >Accountability to Participants and Stakeholders</span></p>
<p ><span >Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.</span></p>
<p > </p>
<p ><span >Minimum Qualification & Transferable Skills </span></p>
<p ><span >● A degree or pursuing a degree in a relevant field such as Statistics, Economics, Business Administration, Development Studies, Social Sciences, Data Science, Computer Science, Industrial Engineering, Public Administration, or a related field. </span></p>
<p ><span >● Strong interest in monitoring, evaluation, learning, research, reporting, or data analysis.</span></p>
<p ><span >● Demonstrated analytical and problem-solving skills. </span></p>
<p ><span >● Fluency written and verbal communication skills in English and Arabic.</span></p>
<p ><span >● Strong written and verbal communication skills to effectively convey data insights and present findings to diverse audiences. </span></p>
<p ><span >● Proficiency in Microsoft Excel, Word, and PowerPoint and any other relevant tools to the scope of work.</span></p>
<p ><span >● Strong attention to detail and commitment to data quality.</span></p>
<p ><span >● Willingness to travel within Jordan if required for field-based activities.</span></p>
<p ><span >● Familiarity with data cleaning, data transformation, and data validation techniques.</span></p>
<p > </p>
<p ><span >Success Factors </span></p>
<p ><span >The successful MEL and Reporting Intern demonstrates initiative, accountability, attention to detail, and a strong commitment to producing accurate and reliable work. They are curious, adaptable, and motivated to learn new concepts, tools, and methodologies related to monitoring, evaluation, learning, reporting, and research. The intern collaborates effectively with colleagues, communicates clearly and professionally, and responds positively to guidance and feedback. They demonstrate sound organizational skills, the ability to prioritize tasks, and a willingness to take ownership of assigned responsibilities. As the internship progresses, the intern is expected to show increasing independence, analytical capability, and confidence in supporting evidence generation, learning processes, data quality, reporting, and knowledge management activities.</span></p>
<p > </p>
<p > </p>
<p ><span >Living Conditions / Environmental Conditions</span></p>
<p ><span >The position is based in Amman, Jordan and it requires up to 30% travel to Jordanian’s governorates to support implementing the program activities.</span></p>
<p ><span >Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all locations.</span></p>
<p > </p>
<p ><span >Ongoing Learning</span></p>
<p ><span >In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development</span></p>
<p > </p>
<p ><span >Team Efficiency and Effectiveness </span></p>
<p ><span >Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.</span></p>
<p ><span >We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.</span></p>
<p > </p>
<p ><span >Equal Employment Opportunity</span></p>
<p ><span >Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. </span></p>
<p ><span >We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.</span></p>
<p > </p>
<p ><span >Safeguarding & Ethics</span></p>
<p ><span >Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.</span></p>
<p ><span >As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).</span></p>
<p class="ql-align-right" > </p>
<p class="ql-align-right" ><span >الصون و الأخلاق </span></p>
<p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p>
<p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور integrityhotline@mercycorps.org.</span></p>
<p class="ql-align-right" > </p>
<p > </p>
<p > </p>
<p ><span >RECRUITMENT SCAMS & FRAUD WARNING</span></p>
<p ><span >Mercy Corps has become aware of scams involving false job offers. Please be advised </span></p>
<p ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p>
<p ><span >All active jobs are advertised directly on Akhtaboot.</span></p>
<p ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p>
<p ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>
<p><h4>Job summary</h4>
<p>Leads and manages the Information Technology (IT) function for properties and managed offices in scope. Cultivates technology leadership capability and develops talent via effective succession planning, mentoring and performance management. Provides support to operations leaders for owner relations and negotiations on IT matters. Performs Business Council member role representing the IT discipline. Provides internet support for managed properties. Works with Area Director, Information Technology (ADIT) on technology partner management and product development for the assigned market. Manages day to day hotel and company office IT operations.</p>
<h4>Candidate profile</h4>
<h4>Education and experience</h4>
<ul>
<li>Hotel or hospitality management education, awareness of global hospitality technology trends. Experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 5 years in an associate supervisory role.</li>
<li>Or</li>
<li>Bachelor’s degree level or equivalent. Minimum 5 years project management experience. Proven negotiation skills.</li>
</ul>
<h4>Core work activities</h4>
<h5>General</h5>
<ul>
<li>Maintains and verifies accuracy of status documentation (goals, scorecard, LPA tracking, etc.).</li>
<li>Strives to achieve balanced scorecard and goals by leveraging resources and solutions to achieve desired results.</li>
<li>Monitors assigned company owned and managed offices to verify IT operations are running effectively.</li>
<li>Creates presentations for regional team visits and area team visits as property leader and produces follow-up report and action plan.</li>
<li>Participates in Business Council meetings and produces follow-up report, action plans and distributes information.</li>
<li>Meets with the ADIT and provides updates on IT activities and business plans.</li>
<li>Meets with point of contact at each property (General Manager, Director of Finance, etc.) to seek feedback and provide updates on IT activities and plans. Produces follow-up report, action plans and distributes information.</li>
<li>Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.</li>
</ul>
<h5>Hotel acquisition</h5>
<ul>
<li>Confirms IT scope for assigned properties with ADIT.</li>
<li>Executes hotel acquisition IT project with minimal defects and adheres to an appropriate schedule.</li>
</ul>
<h5>People</h5>
<ul>
<li>Owns relationship with IT vendors for properties in scope.</li>
<li>Seeks to improve engagement score results through continent/local initiatives, rap sessions, and engagement score survey findings.</li>
<li>Participates in the talent acquisition process according to company procedures.</li>
<li>Verifies effective induction program for new associates or those in new or different roles.</li>
<li>Trains associate(s) to provide backup coverage in the department to cover cluster leader’s function during vacation and sick leave.</li>
<li>Performs LPAs on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.</li>
<li>Verifies adequate communication, training, and execution of talent development programs and related initiatives.</li>
<li>Develops a personal management style that is intended to bring positive performance results from associates.</li>
<li>Builds and maintains positive and effective relations with direct team members.</li>
</ul>
<h5>Product</h5>
<ul>
<li>Strives to remain informed on the most up to date knowledge regarding technology partner activities.</li>
<li>Notifies ADIT to put resources in place to verify owners have sufficient technology partner choices in each market/city.</li>
<li>Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.</li>
<li>Where assigned, documents technology pilot scope and objectives with business partners.</li>
<li>Seeks owner and operations buy-in and funding.</li>
<li>Sets measurable goals and timeline.</li>
<li>Leads initial phase assessment.</li>
</ul>
<h5>Process</h5>
<ul>
<li>Maintains IT inventory for all properties/offices in cluster.</li>
<li>Manages cluster IT agreements for participating properties.</li>
<li>Verifies cluster associates are treated appropriately and in alignment with local operational practices.</li>
<li>Verifies the execution and tracking of rollouts on a timely basis.</li>
<li>Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.</li>
<li>Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.</li>
<li>Monitors flow of issue management amongst continent support desk, technology partners and cluster organizations to verify effectiveness.</li>
<li>Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.</li>
<li>Implements cluster IT policy and procedure as received by Regional IT.</li>
<li>Attends IT education calls.</li>
<li>Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.</li>
<li>Completes other reasonable duties as requested by leadership.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p>
<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW</p><p></p>
<p><h4>Description</h4>
<p>Chain Reaction is an award-winning digital marketing agency based across the GCC and Levant. We develop bespoke digital strategies that help our clients achieve measurable growth, bringing together online advertising, SEO, content marketing, social media, influencer marketing, and integrated digital solutions.</p>
<p>We are looking for a conceptual senior bilingual copywriter (Arabic & English) with 8+ years of agency experience, passionate about transforming strategy into powerful ideas, campaigns, and compelling storytelling.</p>
<p>This role is ideal for a concept-driven creative thinker, not a translation-focused writer. The successful candidate will play a key role in developing campaign concepts, leading verbal direction across RFPs and client projects, and shaping ideas from initial brainstorming through final execution across multiple platforms.</p>
<p>You will work closely with the creative director and multidisciplinary creative teams to ensure ideas are strategically strong, culturally relevant, and consistently executed across all touchpoints. The role also involves mentoring junior copywriters and elevating conceptual thinking within the team.</p>
<h4>Requirements</h4>
<ul>
<li>Minimum 8 years of experience as a copywriter within advertising or digital marketing agencies</li>
<li>Proven experience working in agency environments throughout career progression</li>
<li>Strong conceptual copywriting background with demonstrated campaign ideation experience</li>
<li>Candidates with primarily translation or localization backgrounds will not be considered</li>
<li>Exceptional writing and storytelling skills in both Arabic and English</li>
<li>Strong portfolio showcasing integrated campaigns, big ideas, and creative concepts</li>
<li>Deep understanding of digital platforms, social media trends, and content best practices</li>
<li>Bachelor’s degree in English, mass communication, major advertising, marketing, communications, or related field is a plus</li>
</ul>
<h4>Key Responsibilities</h4>
<ul>
<li>Develop strong creative concepts and campaign ideas aligned with brand and marketing strategies</li>
<li>Write and refine high-quality copy across campaigns, digital platforms, social media, and marketing collateral</li>
<li>Lead verbal storytelling across pitches, RFPs, and client campaigns</li>
<li>Collaborate closely with art directors, strategists, and creative leadership</li>
<li>Ensure consistency in tone, messaging, and brand voice across all deliverables</li>
<li>Mentor and guide junior copywriters through constructive feedback and creative direction</li>
<li>Stay up to date with industry trends, cultural insights, and emerging digital content formats</li>
</ul>
<h4>Benefits</h4>
<p>Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.</p></p><p></p>
<p><h4>Description</h4>
<p>Chain Reaction is an award-winning digital marketing agency based across the GCC and Levant. We develop bespoke digital strategies that help our clients achieve measurable growth, bringing together online advertising, SEO, content marketing, social media, influencer marketing, and integrated digital solutions.</p>
<p>We are looking for a conceptual senior bilingual copywriter (Arabic & English) with 8+ years of agency experience, passionate about transforming strategy into powerful ideas, campaigns, and compelling storytelling.</p>
<p>This role is ideal for a concept-driven creative thinker, not a translation-focused writer. The successful candidate will play a key role in developing campaign concepts, leading verbal direction across RFPs and client projects, and shaping ideas from initial brainstorming through final execution across multiple platforms.</p>
<p>You will work closely with the creative director and multidisciplinary creative teams to ensure ideas are strategically strong, culturally relevant, and consistently executed across all touchpoints. The role also involves mentoring junior copywriters and elevating conceptual thinking within the team.</p>
<h4>Requirements</h4>
<ul>
<li>Minimum 8 years of experience as a copywriter within advertising or digital marketing agencies</li>
<li>Proven experience working in agency environments throughout career progression</li>
<li>Strong conceptual copywriting background with demonstrated campaign ideation experience</li>
<li>Candidates with primarily translation or localization backgrounds will not be considered</li>
<li>Exceptional writing and storytelling skills in both Arabic and English</li>
<li>Strong portfolio showcasing integrated campaigns, big ideas, and creative concepts</li>
<li>Deep understanding of digital platforms, social media trends, and content best practices</li>
<li>Bachelor’s degree in English, mass communication, major advertising, marketing, communications, or related field is a plus</li>
</ul>
<h4>Key Responsibilities</h4>
<ul>
<li>Develop strong creative concepts and campaign ideas aligned with brand and marketing strategies</li>
<li>Write and refine high-quality copy across campaigns, digital platforms, social media, and marketing collateral</li>
<li>Lead verbal storytelling across pitches, RFPs, and client campaigns</li>
<li>Collaborate closely with art directors, strategists, and creative leadership</li>
<li>Ensure consistency in tone, messaging, and brand voice across all deliverables</li>
<li>Mentor and guide junior copywriters through constructive feedback and creative direction</li>
<li>Stay up to date with industry trends, cultural insights, and emerging digital content formats</li>
</ul>
<h4>Benefits</h4>
<p>Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.</p></p><p></p>
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.</p>
<h4>About the role</h4>
<p>Our Group & Conference Services Manager is a creative and service-oriented professional responsible for coordinating and executing all requirements for conference and group events booked by the Sales and Catering Departments. This role ensures the successful planning and delivery of events by enforcing the terms of sales agreements, guiding meeting planners through the planning process, and communicating client needs and expectations with all hotel departments. The Group & Conference Services Manager leads the team in delivering exceptional guest experiences while achieving departmental financial objectives and ensuring client satisfaction.</p>
<h4>What you will do</h4>
<ul>
<li>Manage the Conference & Groups Services team and oversee daily job requirements.</li>
<li>Achieve conference & groups financial objectives through effective contract execution, upselling, and revenue maximization.</li>
<li>Prepare monthly financial reports, monitor target achievement, and participate in budget preparation in conjunction with the Director of Catering.</li>
<li>Negotiate with clients/guests using creative and attractive menu presentations and event proposals to maximize revenue and fulfill contractual obligations while meeting client needs.</li>
<li>Build strong relationships with clients through trust, professionalism, and personalized service.</li>
<li>Coordinate with Sales and Catering team to ensure optimal utilization of function space and maximize revenues.</li>
<li>Finalize requirements of confirmed bookings while maximizing revenue potential through upselling and ensuring effective written and verbal communication with all departments (Group Resumes, BEOs, and daily reports).</li>
<li>Ensure accuracy of banquet checks and conduct billing reviews upon completion of programs or events.</li>
<li>Overlook the execution of groups and conference events in collaboration with Banquets operation teams; review all function space and ensure client satisfaction at the outset and throughout each event.</li>
<li>Plan, attend, and participate in operational and client meetings including but not limited to: Morning Operations Briefings, Conference Services Briefings, Resume Meetings, Banquet Event Order Meetings, Sales Meetings, Pre-Convention Meetings, Planning Visits, and Menu Tastings.</li>
<li>Maintain thorough knowledge of hotel facilities, meeting space capacities and dimensions, and operational requirements of all departments.</li>
<li>Make timely and sound decisions that balance client expectations with the hotel’s financial, safety, and staffing objectives.</li>
<li>Resolve challenges and operational issues that arise while groups are on property and keep the Director of Catering and Planning Committee fully informed of any unusual matters to ensure prompt corrective action.</li>
<li>Comply with Four Seasons standards and work harmoniously and professionally with all colleagues and planning committees.</li>
</ul>
<h4>What you bring</h4>
<ul>
<li>Bachelor’s Degree and/or professional certification is preferred.</li>
<li>Minimum of 2–5 years’ experience directly related to hotel conference services or hotel operations.</li>
<li>Excellent written and spoken proficiency in both English and Arabic; additional languages are an advantage.</li>
<li>Strong selling, negotiation, and interpersonal skills.</li>
<li>High level of creativity and attention to detail.</li>
<li>Ability to multitask and perform effectively in a fast-paced, client-driven environment.</li>
<li>Professionalism, integrity, and ability to maintain confidentiality.</li>
<li>Positive attitude with a proactive, solution-oriented approach.</li>
<li>Ability to work flexible hours, including evenings, weekends, and holidays as required by business needs.</li>
</ul>
<h4>What we offer</h4>
<ul>
<li>Competitive salary and comprehensive benefits package.</li>
<li>Excellent training and development opportunities.</li>
<li>Employee discounts and complimentary stays at Four Seasons Hotels and Resorts worldwide.</li>
<li>Recognition programs and employee wellness initiatives.</li>
</ul>
<h4>Schedule & Hours</h4>
<p>Full-time position, on site.<br>
Shifts may include early mornings, evenings, weekends, and holidays depending on operational requirements.</p>
<p>Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.</p></p><p></p>
<p><strong>What we are looking for</strong></p>
<ul>
<li>Experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels) with additional experience working in a coordination role in not only a humanitarian but a development setting is preferred. </li>
</ul>
<p> </p>
<p>Proven high profile management and strong advocacy experience in conflict-affected countries in humanitarian context.</p>
<p> </p>
<p>Knowledge of the Jordan context or previous experience working in the region is required with experience in administration and coordination of coalition or secretariat functions an asset.</p>
<p> </p>
<p>Fluency in English, both written and verbal, with strong writing and editing skills. Knowledge of Arabic is an added value.</p>
<p> </p>
<p><strong>What you will do</strong></p>
<p>The Jordan INGO Forum Director is overall responsible for facilitating, leading and quality management of the work of the INGO Forum ensuring it remains relevant to the needs of its members and is appropriate to the context.</p>
<p> </p>
<p>The INGO Forum Director will have purview of INGO engagement across JIF and engage predominantly at the high-level elevating operational concerns in strategic decision-making mechanisms and processes and also engaging in regional and global platforms to raise the profile of the JIF context.</p>
<p> </p>
<p>The following is a brief description of the role:</p>
<p>Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</p>
<p>Strategic Coordination and Representation - Ensure transparent coordination mechanisms and regular information sharing between INGOs and other stakeholders. Enable INGOs to coordinate at strategic and operational level in Jordan by facilitating high quality, regular meetings of Country Directors, thematic working groups.</p>
<p>Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</p>
<p>High level representation of INGO interests in external meetings and planning efforts nationally and globally; and strategically guide and encourage common advocacy and policy engagement. </p>
<p>Proactive agenda setting; facilitating a space for INGO-INGO collaboration and with other stakeholders; enabling sharing of information and analysis for effective decision-making.</p>
<p>Oversees the development, review and implementation of JIF Advocacy Strategy in close collaboration with the JIF Advocacy Working Group, while mobilizing and leveraging support from member organizations.<br>
Responsible for the budgeting, budget management and accountability with the support of NRC’s finance and grants teams.</p>
<p>Able to appreciate political necessity and delicate policy issues in humanitarian, development, and peacebuilding work and the application of principles to programming.</p>
<p>Acting as focal point for information/experience sharing with and among NGOs on relevant issues including managing NGO Forum and INGO membership, contact lists and mailing lists<br>
Manages the Secretariat staff and consultants. Ensure responsiveness to staff, ready to support them as needed, an advocate for staff well-being.</p>
<p>Ensures the development of and compliance with procedures for the Forum and ensure compliance with and adherence to JIF approved policies and procedures and to and donor policies, guidance, and procedures.</p>
<p>• Fundraise for the JIF, in coordination with the SC, to ensure sufficient funds to maintain operations of the Forum.</p>
<p> </p>
<p><strong>What you will bring</strong></p>
<p>Undergraduate/postgraduate qualifications in international relations, political science, development or other relevant field.</p>
<p>5+ years of experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels). Additional experience working in a coordination role in not only a humanitarian but a development setting is preferred. </p>
<p>Proven high profile management, coordination and strong advocacy experience in conflict-affected countries in humanitarian context.</p>
<p>Demonstrated communication, leadership skills, interpersonal and negotiation/diplomatic skills.</p>
<p>Documented skills in developing proposals, budgets and reports and familiarity with alternative funding modalities.</p>
<p>Knowledge of international humanitarian law and humanitarian reform is a plus, and demonstrated knowledge of humanitarian architecture, the UN system, and development coordination and familiarity with HDP Nexus contexts, Durable Solutions, and Localization.</p>
<p>Strong understanding of protection and conflict sensitivity. </p>
<p>Understanding of internal NRC operational and administrative system is an asset.</p>
<p>Please download the detailed job description to learn more about the position.</p>
<p><strong>What we offer</strong></p>
<p>Duty station: Amman, Jordan <br>
Duration of contract: Until 31 December 2026 <br>
Travel: Up to 10%.<br>
Salary/benefits: Grade 11 on NRC's grading structure. <br>
NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.<br>
We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.<br>
Find out more about the benefits of working for NRC</p>
<p><strong>Important information about the application process</strong></p>
<ul>
<li>We invite applications from all qualified candidates matching the profile. </li>
<li>Please ensure you attach copies of your academic and professional certificates. </li>
<li>To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.</li>
<li>When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.</li>
<li>Submit your application and CV in English, taking care to attach your latest CV.</li>
<li>Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.</li>
<li>Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.</li>
</ul>
<p> </p>
<p><em>Why NRC?</em></p>
<p>The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.</p>
<p>Watch this short video to see NRC in action.</p>
<p>We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:</p>
<p>do demanding and professional work, often in challenging contexts<br>
join a work culture that empowers every employee to share ideas and take responsibility<br>
be part of a welcoming and supportive community committed to human dignity<br>
Learn more about NRC</p>
<p>Learn more about NRC Jordan</p>
<p>Learn more about the Jordan INGO Forum</p>
<p>About Us<br>
The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee. </p>
<p>Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people. </p>
<p>At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion. </p>
<p>Together, we save lives and rebuild futures.</p>
<p>Safeguarding is central to NRC’s work. We expect all employees to: <br>
• treat everyone with respect and dignity <br>
• contribute to building a safe environment for all <br>
• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH) <br>
• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Sales Development Representative (SDR) is responsible for driving pipeline growth by identifying, engaging, and qualifying new business opportunities across target enterprise, corporate, and government segments. This role focuses on outbound prospecting, early-stage relationship building, and generating high-quality opportunities that contribute directly to revenue growth.</p> <p>The SDR will work closely with Account Managers and Sales teams to ensure qualified prospects are effectively progressed through the sales cycle, supporting ZainTECH s expansion across key ICT solution areas.</p> <p>Responsibilities:</p> <p> <u>Pipeline Generation & Prospecting</u> </p> <ul> <li>Drive outbound prospecting activities to generate qualified leads and new business opportunities.</li> <li>Identify and research target accounts across enterprise, corporate, and public sector markets.</li> <li>Execute structured outreach through calls, emails, and digital engagement channels.</li> <li>Secure meetings and discovery sessions with key decision-makers and influencers.</li> </ul> <p> <u>Lead Qualification & Opportunity Development</u> </p> <ul> <li>Assess prospects based on business needs, buying intent, decision-making structure, and strategic fit.</li> <li>Gather insights into customer environments, challenges, and future initiatives.</li> <li>Maintain consistent follow-up to nurture prospects until qualified opportunities are created.</li> </ul> <p> <u>Sales Collaboration</u> </p> <ul> <li>Partner closely with Account Managers to transition qualified leads into active opportunities.</li> <li>Provide detailed handover notes, including customer context, requirements, and engagement history.</li> <li>Support broader sales initiatives aligned with ZainTECH s ICT portfolio. </li> </ul> <p> <u>CRM & Reporting</u> </p> <ul> <li>Maintain accurate records within Salesforce CRM, including prospect activity, pipeline updates, and engagement outcomes.</li> <li>Support reporting requirements and ensure data integrity across sales processes.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul> <li>2 3 years of experience in sales development, lead generation, or outbound B2B ICT sales.</li> <li>Experience prospecting across enterprise or government customer environments is preferred.</li> <li>Demonstrated ability to achieve activity targets and contribute to revenue pipeline growth.</li> <li>Experience using CRM platforms such as Salesforce.</li> <li>Familiarity with sales engagement tools and structured outreach methodologies.</li> <li>Strong written and verbal communication skills in English and Arabic.</li> <li>Excellent relationship-building and stakeholder engagement capabilities.</li> <li>Highly organized with strong time management and prioritization skills.</li> <li>Self-motivated, results-driven, and comfortable working in a fast-paced environment.</li> <li>Entrepreneurial mindset with a strong desire to learn and grow within technology sales.</li> </ul><p></p></section>
<p><h4>Position details</h4>
<p><strong>Reporting line:</strong> Reports directly to the Head of Treasury & Accounting, with executive oversight from the Chief Financial Officer (CFO).<br>
<strong>Location:</strong> Fully remote or hybrid, determined by candidate location and business needs on a case-by-case basis.</p>
<h4>General purpose</h4>
<p>Responsible for leading the payment operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.</p>
<h4>Specific objectives (~12 months)</h4>
<ul>
<li>Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.</li>
<li>Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.</li>
<li>Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.</li>
<li>Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.</li>
<li>Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.</li>
<li>Increase automation of payment processing activities in line with agreed quarterly targets.</li>
<li>Strategically manage payment routes to reduce settlement costs and overall PSP expenses.</li>
<li>Mentor and manage a globally distributed financial operations team to maintain consistent performance, accountability, and service standards.</li>
<li>Provide clear and timely communication to senior management on financial operations performance, risks, incidents, and strategic initiatives.</li>
<li>Manage chargeback and dispute processing within agreed service level agreements (SLAs).</li>
</ul>
<h4>Key activities</h4>
<ul>
<li>Measure, monitor, and report the performance of each payment processor against agreed operational KPIs.</li>
<li>Continually assess team capability, coach team members, and support ongoing performance improvement.</li>
<li>Resolve payment functionality issues and address complex operational or program-related issues.</li>
<li>Maintain payment and order processing workflows according to established priorities.</li>
<li>Drive achievement of agreed qualitative and quantitative operational targets.</li>
<li>Analyze payment operations statistics and compile accurate performance reports.</li>
<li>Coordinate with development and technology teams to continually improve the customer payment experience.</li>
<li>Manage escalations requiring additional research, cross-functional coordination, and subject matter expertise.</li>
<li>Identify the most relevant payment methods for each project based on country, customer segment, and transaction cost.</li>
<li>Supervise technical integrations with Payment Service Providers (PSPs).</li>
</ul>
<h4>Requirements</h4>
<h4>Key competences</h4>
<ul>
<li>Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).</li>
<li>Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.</li>
<li>Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.</li>
<li>Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.</li>
<li>Likely current job: Senior Payment Operations Manager, Head of Payments, Financial Operations Director, Payments Lead, or similar roles within a CFD brokerage, cryptocurrency exchange, Payment Service Provider (PSP), fintech, online trading platform, or other high-risk payment environment.</li>
</ul>
<h4>Benefits</h4>
<h4>Employer value proposition</h4>
<p>Join a global CFD brokerage and cryptocurrency exchange in a high-impact financial operations leadership role, with ownership over payment operations, PSP performance, transaction processing reliability, payment routing, automation, and cost efficiency across multiple jurisdictions. Benefit from a flexible remote or hybrid working model, exposure to complex high-risk payment environments, and the opportunity to lead a globally distributed team while directly influencing customer experience and operational scalability.</p>
<p><strong>Compensation:</strong> Competitive base salary plus variable pay, determined based on candidate experience.</p>
<p><strong>Assessment process:</strong> Candidate evaluation includes interviews with the Head of Treasury & Accounting and CFO, a structured assessment of payment operations expertise, and a case discussion focused on PSP performance, payment routing, operational KPIs, and escalation management.</p></p><p></p>
<p><h4>Position details</h4>
<p><strong>Reporting line:</strong> Reports directly to the Head of Treasury & Accounting, with executive oversight from the Chief Financial Officer (CFO).<br>
<strong>Location:</strong> Fully remote or hybrid, determined by candidate location and business needs on a case-by-case basis.</p>
<h4>General purpose</h4>
<p>Responsible for leading the payment operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.</p>
<h4>Specific objectives (~12 months)</h4>
<ul>
<li>Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.</li>
<li>Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.</li>
<li>Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.</li>
<li>Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.</li>
<li>Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.</li>
<li>Increase automation of payment processing activities in line with agreed quarterly targets.</li>
<li>Strategically manage payment routes to reduce settlement costs and overall PSP expenses.</li>
<li>Mentor and manage a globally distributed financial operations team to maintain consistent performance, accountability, and service standards.</li>
<li>Provide clear and timely communication to senior management on financial operations performance, risks, incidents, and strategic initiatives.</li>
<li>Manage chargeback and dispute processing within agreed service level agreements (SLAs).</li>
</ul>
<h4>Key activities</h4>
<ul>
<li>Measure, monitor, and report the performance of each payment processor against agreed operational KPIs.</li>
<li>Continually assess team capability, coach team members, and support ongoing performance improvement.</li>
<li>Resolve payment functionality issues and address complex operational or program-related issues.</li>
<li>Maintain payment and order processing workflows according to established priorities.</li>
<li>Drive achievement of agreed qualitative and quantitative operational targets.</li>
<li>Analyze payment operations statistics and compile accurate performance reports.</li>
<li>Coordinate with development and technology teams to continually improve the customer payment experience.</li>
<li>Manage escalations requiring additional research, cross-functional coordination, and subject matter expertise.</li>
<li>Identify the most relevant payment methods for each project based on country, customer segment, and transaction cost.</li>
<li>Supervise technical integrations with Payment Service Providers (PSPs).</li>
</ul>
<h4>Requirements</h4>
<h4>Key competences</h4>
<ul>
<li>Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).</li>
<li>Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.</li>
<li>Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.</li>
<li>Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.</li>
<li>Likely current job: Senior Payment Operations Manager, Head of Payments, Financial Operations Director, Payments Lead, or similar roles within a CFD brokerage, cryptocurrency exchange, Payment Service Provider (PSP), fintech, online trading platform, or other high-risk payment environment.</li>
</ul>
<h4>Benefits</h4>
<h4>Employer value proposition</h4>
<p>Join a global CFD brokerage and cryptocurrency exchange in a high-impact financial operations leadership role, with ownership over payment operations, PSP performance, transaction processing reliability, payment routing, automation, and cost efficiency across multiple jurisdictions. Benefit from a flexible remote or hybrid working model, exposure to complex high-risk payment environments, and the opportunity to lead a globally distributed team while directly influencing customer experience and operational scalability.</p>
<p><strong>Compensation:</strong> Competitive base salary plus variable pay, determined based on candidate experience.</p>
<p><strong>Assessment process:</strong> Candidate evaluation includes interviews with the Head of Treasury & Accounting and CFO, a structured assessment of payment operations expertise, and a case discussion focused on PSP performance, payment routing, operational KPIs, and escalation management.</p></p><p></p>
<p><h4>Position title</h4>
<p>Vice president, financial operations</p>
<br>
<h4>Reporting line</h4>
<p>Reports directly to the head of treasury & accounting, with executive oversight from the chief financial officer (CFO).</p>
<br>
<h4>Location</h4>
<p>Fully remote or hybrid, determined by candidate location and business needs on a case-by-case basis.</p>
<br>
<h4>General purpose</h4>
<p>Responsible for leading the payment operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.</p>
<br>
<h4>Specific objectives (~12 months)</h4>
<ul>
<li>Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.</li>
<li>Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.</li>
<li>Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.</li>
<li>Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.</li>
<li>Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.</li>
<li>Increase automation of payment processing activities in line with agreed quarterly targets.</li>
<li>Strategically manage payment routes to reduce settlement costs and overall PSP expenses.</li>
<li>Mentor and manage a globally distributed financial operations team to maintain consistent performance, accountability, and service standards.</li>
<li>Provide clear and timely communication to senior management on financial operations performance, risks, incidents, and strategic initiatives.</li>
<li>Manage chargeback and dispute processing within agreed service level agreements (SLAs).</li>
</ul>
<br>
<h4>Key activities</h4>
<ul>
<li>Measure, monitor, and report the performance of each payment processor against agreed operational KPIs.</li>
<li>Continually assess team capability, coach team members, and support ongoing performance improvement.</li>
<li>Resolve payment functionality issues and address complex operational or program-related issues.</li>
<li>Maintain payment and order processing workflows according to established priorities.</li>
<li>Drive achievement of agreed qualitative and quantitative operational targets.</li>
<li>Analyze payment operations statistics and compile accurate performance reports.</li>
<li>Coordinate with development and technology teams to continually improve the customer payment experience.</li>
<li>Manage escalations requiring additional research, cross-functional coordination, and subject matter expertise.</li>
<li>Identify the most relevant payment methods for each project based on country, customer segment, and transaction cost.</li>
<li>Supervise technical integrations with Payment Service Providers (PSPs).</li>
</ul>
<br>
<h4>Requirements</h4>
<h4>Key competences</h4>
<ul>
<li>Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).</li>
<li>Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.</li>
<li>Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.</li>
<li>Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.</li>
<li>Likely current job: Senior payment operations manager, head of payments, financial operations director, payments lead, or similar roles within a CFD brokerage, cryptocurrency exchange, Payment Service Provider (PSP), fintech, online trading platform, or other high-risk payment environment.</li>
</ul>
<br>
<h4>Benefits</h4>
<h4>Employer value proposition</h4>
<p>Join a global CFD brokerage and cryptocurrency exchange in a high-impact financial operations leadership role, with ownership over payment operations, PSP performance, transaction processing reliability, payment routing, automation, and cost efficiency across multiple jurisdictions. Benefit from a flexible remote or hybrid working model, exposure to complex high-risk payment environments, and the opportunity to lead a globally distributed team while directly influencing customer experience and operational scalability.</p>
<br>
<p>Compensation: Competitive base salary plus variable pay, determined based on candidate experience.</p>
<br>
<p>Assessment process: Candidate evaluation includes interviews with the head of treasury & accounting and CFO, a structured assessment of payment operations expertise, and a case discussion focused on PSP performance, payment routing, operational KPIs, and escalation management.</p></p><p></p>
<p><h4>Position title</h4>
<p>Vice president, financial operations</p>
<br>
<h4>Reporting line</h4>
<p>Reports directly to the head of treasury & accounting, with executive oversight from the chief financial officer (CFO).</p>
<br>
<h4>Location</h4>
<p>Fully remote or hybrid, determined by candidate location and business needs on a case-by-case basis.</p>
<br>
<h4>General purpose</h4>
<p>Responsible for leading the payment operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.</p>
<br>
<h4>Specific objectives (~12 months)</h4>
<ul>
<li>Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.</li>
<li>Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.</li>
<li>Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.</li>
<li>Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.</li>
<li>Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.</li>
<li>Increase automation of payment processing activities in line with agreed quarterly targets.</li>
<li>Strategically manage payment routes to reduce settlement costs and overall PSP expenses.</li>
<li>Mentor and manage a globally distributed financial operations team to maintain consistent performance, accountability, and service standards.</li>
<li>Provide clear and timely communication to senior management on financial operations performance, risks, incidents, and strategic initiatives.</li>
<li>Manage chargeback and dispute processing within agreed service level agreements (SLAs).</li>
</ul>
<br>
<h4>Key activities</h4>
<ul>
<li>Measure, monitor, and report the performance of each payment processor against agreed operational KPIs.</li>
<li>Continually assess team capability, coach team members, and support ongoing performance improvement.</li>
<li>Resolve payment functionality issues and address complex operational or program-related issues.</li>
<li>Maintain payment and order processing workflows according to established priorities.</li>
<li>Drive achievement of agreed qualitative and quantitative operational targets.</li>
<li>Analyze payment operations statistics and compile accurate performance reports.</li>
<li>Coordinate with development and technology teams to continually improve the customer payment experience.</li>
<li>Manage escalations requiring additional research, cross-functional coordination, and subject matter expertise.</li>
<li>Identify the most relevant payment methods for each project based on country, customer segment, and transaction cost.</li>
<li>Supervise technical integrations with Payment Service Providers (PSPs).</li>
</ul>
<br>
<h4>Requirements</h4>
<h4>Key competences</h4>
<ul>
<li>Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).</li>
<li>Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.</li>
<li>Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.</li>
<li>Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.</li>
<li>Likely current job: Senior payment operations manager, head of payments, financial operations director, payments lead, or similar roles within a CFD brokerage, cryptocurrency exchange, Payment Service Provider (PSP), fintech, online trading platform, or other high-risk payment environment.</li>
</ul>
<br>
<h4>Benefits</h4>
<h4>Employer value proposition</h4>
<p>Join a global CFD brokerage and cryptocurrency exchange in a high-impact financial operations leadership role, with ownership over payment operations, PSP performance, transaction processing reliability, payment routing, automation, and cost efficiency across multiple jurisdictions. Benefit from a flexible remote or hybrid working model, exposure to complex high-risk payment environments, and the opportunity to lead a globally distributed team while directly influencing customer experience and operational scalability.</p>
<br>
<p>Compensation: Competitive base salary plus variable pay, determined based on candidate experience.</p>
<br>
<p>Assessment process: Candidate evaluation includes interviews with the head of treasury & accounting and CFO, a structured assessment of payment operations expertise, and a case discussion focused on PSP performance, payment routing, operational KPIs, and escalation management.</p></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. We are seeking a highly motivated and results-oriented Structural Heart & Aortic and Cardiac Surgery Sales Lead to support the growth and performance of the business across assigned indirect markets. Reporting directly to the Cardiovascular Sales Manager, this role will be responsible for driving revenue growth, managing distributor performance, supporting commercial execution, building customer relationships, and expanding market adoption of the Structural Heart & Aortic and Cardiac Surgery portfolio. The successful candidate will serve as the primary commercial point of contact for distributors and customers while working closely with clinical, marketing, and cross-functional teams to achieve business objectives. Responsibilities may include the following and other duties may be assigned:</p><p>Drive revenue growth, sales targets, and market share expansion across the Structural Heart & Aortic and Cardiac Surgery portfolio. Set, monitor, and deliver annual, quarterly, and monthly sales objectives through effective territory planning and execution. Manage and optimize distributor performance through business planning, target setting, regular business reviews, performance monitoring, and corrective action plans. Lead sales forecasting, demand planning, inventory management, and pipeline reviews to ensure product availability and forecast accuracy. Develop and execute territory growth plans, pricing strategies, and go-to-market initiatives aligned with business objectives. Identify market opportunities and develop strategic initiatives to increase adoption of respective therapies and technologies. Build and maintain strong relationships with Key Opinion Leaders (KOLs), hospital management, procurement stakeholders, and distributor leadership teams. Support customer engagement activities, congress participation, physician education initiatives, and market development programs. Partner closely with Clinical Specialists and Therapy Consultants to support technology adoption and customer success. Collaborate cross-functionally with marketing, finance, supply chain, regulatory, reimbursement, and clinical teams to ensure successful business execution. Maintain deep knowledge of the competitive landscape, market trends, customer needs, and emerging technologies within the Cardiovascular space. Ensure compliance with company policies, quality standards, and applicable healthcare regulations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Business, Life Sciences, Biomedical Engineering, Healthcare Management, or a related field. 5+ years of commercial experience within medical devices (Structural Heart & Aortic and Cardiac Surgery). Proven track record of delivering sustainable revenue growth and achieving sales targets. Strong experience working with distributor-led business models, territory management, forecasting, demand planning, and inventory management. Demonstrated ability to influence stakeholders and drive business performance without direct authority. Strong stakeholder management, negotiation, presentation, and communication skills. Ability to work effectively in a cross-functional and matrix organization. Fluency in English and Arabic. Ability to work well in a team environment and collaborate across multiple functions. Independent, self-reliant thinking and acting with a strong sense of accountability and ownership. Willingness and ability to travel extensively across assigned markets. Experience in cardiovascular therapies.</p><p></p></section>
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<div class="job-details__description-content basic-formatter" >
<p ><span ><span >What we are looking for</span></span></p>
<p ><span >Experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels) with additional experience working in a coordination role in not only a humanitarian but a development setting is preferred. </span></p>
<p > </p>
<p ><span >Proven high profile management and strong advocacy experience in conflict-affected countries in humanitarian context.</span></p>
<p > </p>
<p ><span >Knowledge of the Jordan context or previous experience working in the region is required with experience in administration and coordination of coalition or secretariat functions an asset.</span></p>
<p > </p>
<p ><span >Fluency in English, both written and verbal, with strong writing and editing skills. Knowledge of Arabic is an added value.</span></p>
<p > </p>
<p ><span ><span >What you will do</span></span></p>
<p ><span >The Jordan INGO Forum Director is overall responsible for facilitating, leading and quality management of the work of the INGO Forum ensuring it remains relevant to the needs of its members and is appropriate to the context.</span></p>
<p > </p>
<p ><span >The INGO Forum Director will have purview of INGO engagement across JIF and engage predominantly at the high-level elevating operational concerns in strategic decision-making mechanisms and processes and also engaging in regional and global platforms to raise the profile of the JIF context.</span></p>
<p > </p>
<p ><span >The following is a brief description of the role:</span></p>
<ul >
<li class="ortl-align-justify" >
<p ><span >Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</span></p>
</li>
<li >
<p ><span ><span >Strategic Coordination and Representation - E</span>nsure transparent coordination mechanisms and regular information sharing between INGOs and other stakeholders. Enable INGOs to coordinate at strategic and operational level in Jordan by facilitating high quality, regular meetings of Country Directors, thematic working groups.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >High level representation of INGO interests in external meetings and planning efforts nationally and globally; and strategically guide and encourage common advocacy and policy engagement. </span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Proactive agenda setting; facilitating a space for INGO-INGO collaboration and with other stakeholders; enabling sharing of information and analysis for effective decision-making.</span></p>
</li>
<li ><span >Oversees the development, review and implementation of JIF Advocacy Strategy in close collaboration with the JIF Advocacy Working Group, while mobilizing and leveraging support from member organizations.</span></li>
<li class="ortl-align-justify" >
<p ><span >Responsible for the budgeting, budget management and accountability with the support of NRC’s finance and grants teams.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Able to appreciate political necessity and delicate policy issues in humanitarian, development, and peacebuilding work and the application of principles to programming.</span></p>
</li>
<li ><span >Acting as focal point for information/experience sharing with and among NGOs on relevant issues including managing NGO Forum and INGO membership, contact lists and mailing lists</span></li>
<li class="ortl-align-justify" >
<p ><span >Manages the Secretariat staff and consultants. Ensure responsiveness to staff, ready to support them as needed, an advocate for staff well-being.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Ensures the development of and compliance with procedures for the Forum and ensure compliance with and adherence to JIF approved policies and procedures and to and donor policies, guidance, and procedures.</span></p>
</li>
</ul>
<p ><span >•<span > </span>Fundraise for the JIF, in coordination with the SC, to ensure sufficient funds to maintain operations of the Forum.</span></p>
<p > </p>
<p ><span ><span >What you will bring</span></span></p>
<ul >
<li class="ortl-align-justify" >
<p ><span >Undergraduate/postgraduate qualifications in international relations, political science, development or other relevant field.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >5+ years of experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels). Additional experience working in a coordination role in not only a humanitarian but a development setting is preferred. </span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Proven high profile management, coordination and strong advocacy experience in conflict-affected countries in humanitarian context.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Demonstrated communication, leadership skills, interpersonal and negotiation/diplomatic skills.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Documented skills in developing proposals, budgets and reports and familiarity with alternative funding modalities.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Knowledge of international humanitarian law and humanitarian reform is a plus, and demonstrated knowledge of humanitarian architecture, the UN system, and development coordination and familiarity with HDP Nexus contexts, Durable Solutions, and Localization.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Strong understanding of protection and conflict sensitivity. </span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Understanding of internal NRC operational and administrative system is an asset.</span></p>
</li>
</ul>
<p ><span >Please download </span><a href="https://norwegianrefugeecouncil.sharepoint.com/:w:/s/JDsforNRCPeople/IQDs7WgC4o5IT7RgnYhVmCs9AcZgaRxs9vzqxg1wvX8q3lo?e=v3nHbT" rel="noopener noreferrer" ><span >the detailed job description</span></a><span > to learn more about the position.</span></p>
<p ><span ><span >What we offer</span></span></p>
<ul >
<li ><span >Duty station: Amman, Jordan.</span></li>
<li ><span >Duration of contract: 6 months with possibility for extension.</span></li>
<li ><span >Travel: Up to 10%.</span></li>
<li ><span >Salary/benefits: Grade 11 on NRC's grading structure. </span></li>
<li ><span >NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.</span></li>
<li ><span >We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</span></li>
</ul>
<p ><a href="https://www.nrc.no/career/what-we-offer/" rel="noopener noreferrer" ><span >Find out more about the benefits of working for NRC</span></a></p>
<p ><span >Important information about the application process</span></p>
<ul >
<li ><span >We invite applications from all qualified candidates matching the profile. </span></li>
<li ><span >Please ensure you attach copies of your academic and professional certificates. </span></li>
<li ><span >To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.</span></li>
<li ><span >When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.</span></li>
<li ><span >Submit your application and CV in English, taking care to attach your latest CV.</span></li>
<li ><span >Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.</span></li>
<li ><span >Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.</span></li>
</ul>
<p ><span ><span >Why NRC?</span></span></p>
<p ><span >The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.</span></p>
<p ><a href="https://vimeo.com/736782633" rel="noopener noreferrer" ><span >Watch this short video</span></a><span > to see NRC in action.</span></p>
<p ><span >We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:</span></p>
<ul >
<li ><span >do demanding and professional work, often in challenging contexts</span></li>
<li ><span >join a work culture that empowers every employee to share ideas and take responsibility</span></li>
<li ><span >be part of a welcoming and supportive community committed to human dignity</span></li>
</ul>
<p ><a href="https://www.nrc.no/" rel="noopener noreferrer" ><span >Learn more about NRC</span></a></p>
<p ><a href="https://www.nrc.no/countries/middle-east/jordan" rel="noopener noreferrer" ><span >Learn more about NRC Jordan</span></a></p>
<p ><a href="https://jordaningoforum.org/" rel="noopener noreferrer" ><span >Learn more about the Jordan INGO Forum</span></a></p>
<p>The surveillance associate will play a crucial role in ensuring the security and safety of our organization. Responsibilities will include operating and managing surveillance systems, utilising attention to detail and precision in monitoring, and applying knowledge of surveillance systems to enhance security measures. Operate the surveillance system and save video clips for specific events to refer to when needed. Activate the alarm system. Security monitoring inside and outside the company. Monitor visitors' entry to the company's premises. Track the opening and closing times of company sites at specified times. Monitor production processes within branches/factories and ensure compliance with all work instructions, reporting any deviations. Monitor employees' adherence to work instructions regarding break times, official attire, and overall appearance. Communicate directly with branch managers regarding matters that require their notification and may affect workflow. Prepare daily reports related to workflow or any deviations at company sites. Track the GPS vehicle tracking system</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma Communication Skills Computer Skills Precision and Attention to Detail Familiarity with Surveillance Systems</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong style="font-size: 11px;">JOB CONTEXT:</strong></p> <p> <u>1)Palestine</u> </p> <p>Since 7 October 2023, the situation in the occupied Palestinian territory (oPt) has deteriorated sharply. Access to lifesaving services already limited by repeated conflict, political instability, and economic hardship has further declined. In the Gaza Strip, between 7 October 2023 and 1 January 2025, the Gaza Health Ministry reported at least 70,663 Palestinians killed and 171,139 injured as a result of ongoing hostilities, including casualties recorded after the ceasefire that came into effect on 11 October 2025.</p> <p> </p> <p> <u>2)HI background & history</u> </p> <p>HI has been working in Palestine since 1996, initially supporting disability organizations and expanding in 1999 to mine action. After the 2014 Gaza crisis, its activities increasingly focused on emergency and post-emergency response, integrating physical rehabilitation, including prosthetics and orthotics for people injured by conflict and those with pre-existing disabilities.</p> <p> <u> </u> </p> <p> <u>3)2026 perspectives</u> </p> <p>In a complex and volatile environment that is difficult to navigate and operate in, Handicap International focuses on its added value in the fields of health, armed violence reduction, education and humanitarian logistics. The Palestine program will be handed over to the Regional Division in the months to come, involving a restructuring of the program s governance alongside the challenges of implementation, risk management, and the restructuring of departments and program resources.</p> <p> </p> <p> <strong>YOUR MISSION: </strong> </p> <p>Under the responsibility of the HI s Emergency Manager, the Country Director contributes within his/her geographical area to the implementation of the mandate and the Strategy of Humanity & Inclusion. He/she ensures optimal quality and impact of the activities in the Program, through a delegation system with appropriate control mechanisms. He/she shares with all HI managers the responsibility of sound management and successful functioning of the global organization. </p> <p>In line with the current project objectives, the Country Director will lead successful program management. S/he will ensure sound monitoring of the project in line with the expected outcomes of the project. </p> <p> </p> <ul> <li>The Country Director is the legal representative of the overall HI s Palestine response internally and externally and promotes a high reputation and positive image of HI s Palestine Program. </li> <li>The Country Director deploys HI s full mandate and Strategy in her/his geographical area, with operational partners, institutions and/or donors.</li> <li> In his/her geographical area, s/he ensures compliance with his/her budget framework (including unrestricted funds) and HI policies and frameworks (safeguarding, commitment thresholds, security, human resources, risk management, etc.)</li> <li>In his/her geographical area, actively monitors and analyses context developments, to identify risks and opportunities.</li> </ul> <p> </p> <p> <strong>Responsibility 1: Management</strong> </p> <ul> <li>Contributes to the development of his or her staff, creating the conditions for their commitment, professionalism, and attachment to HI. Ensures compliance with the code of conduct of institutional policies, the state of mind and the expected individual and collective behaviour. </li> <li>Understand the strategy, make it explicit, translate it into operational objectives for his or her team, and lead the necessary changes. Give meaning to each management action. Encourage inter and intra-departmental exchanges of practice. Encourage innovation and risk-taking.</li> <li>Organise the operational and partnership management of his/her team, structure the work around identified processes, steer performance and facilitate the resolution of problems.</li> </ul> <p> </p> <p> <strong>Responsibility 2: Strategy and steering</strong> </p> <ul> <li>Ensure the definition, implementation, and adaptation of the HI Strategy in the Program: </li> <li>Be responsible for fundraising and resource planning:</li> </ul> <p>o Develop regular contacts with donors at field level and regularly inform the Institutional Funding teams.</p> <p>o Ensure the best allocation of resources to match Program ambitions, and plan accordingly (including support missions).</p> <ul> <li>Ensure the deployment and compliance with HI global frameworks, institutional policies, and standards.</li> <li>Conduct partnership Steering Committees with his/her direct managers/counterpart: the operational partner and HI project team </li> <li> Ensure the design of project proposals for the continuity or expansion of the project or the development of new projects upon request.</li> </ul> <p> </p> <p> <strong>Responsibility 3: Operational Implementation</strong> </p> <ul> <li>Be responsible for security management: in link with the Humanitarian Access and Security Manager and HQ specialist, develop a culture of safety & security at the Program level); ensure that security documents are developed, up-to-date and that all necessary measures are in place; ensure incident management and reporting according to HI frameworks.</li> <li>Ensure financial control and monitoring of operations are effective in the Program: consolidation, control, and reporting of operational and organizational elements within the Program (dashboards, corrective measures, unrestricted funds consumption, etc.)</li> <li>Ensure technical quality standards are applied in the projects of the Program and monitor the implementation of evaluations and donor audits recommendations.</li> <li>With both potential opportunities and risks in mind, ensure continuous monitoring and analysis of current developments for the Program: implement analysis and monitoring of risks related to HI presence and activities; take mitigation actions when relevant.</li> </ul> <p> </p> <p> <strong>Responsibility 4: Representation, Influence and Leadership</strong> </p> <p>The Country Director represents the overall HI s response in internally and externally and promotes a high reputation and positive image of HI. This includes:</p> <ul> <li>Ensure close coordination with Chad CD (esp.related to fundraising activities, mutualization, response plan)</li> <li>Ensure authorizations to operate are secured and maintained, in compliance with the relevant country and state authorities requirements.</li> <li>Employer s representative responsibilities and compliance with local working regulations </li> <li>Communications on behalf of HI.</li> </ul> <p> </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul> <li>You have at least 5 years of experience at key management positions within international organizations</li> <li>You have management experience in humanitarian, security and emergency programs</li> <li>You have strong interpersonal and intercultural skills</li> <li>You are able to work under high pressure and without constant supervision</li> <li>You have excellent organizational, coordination skills and you can transfer knowledge</li> <li>You have excellent communication skills and you are committed to teamwork</li> <li>You are able to travel and work in a tense and volatile context ith strict security measures</li> <li>You have a proven experience in negotiation with institutional donors, project writing and reporting</li> <li>You can manage risks, change</li> <li>You are fluent in English, (French and arabic knowledge would be a plus)</li> </ul> <p>At HI, the conditions offered are up to your commitment and adapted to the context of your mission: Join the team </p> <p>12 months International contract starting from 1st, September 2026;</p> <p>The international contract provides social cover adapted to your situation:</p> <ul> <ul> <li>Unemployment insurance benefits for EU nationals;</li> <li>Pension scheme;</li> <li>Medical coverage with 50% of employee contribution;</li> <li>Repatriation insurance paid by HI;</li> </ul> </ul> <p><br></p> <p> <strong>Position: </strong> </p> <ul> <li> <strong>Unaccompanied:</strong> </li> <ul> <li>Payment for travel costs (air ticket & visa) and transport of your personal effects; </li> <li>A child allowance of 100€ per month, per child (from the second child) paid in the field; </li> </ul> <li> <strong>open to couples:</strong> </li> <ul> <li>Support travel costs (air ticket & visa) for accompanying dependent and health/ repatriation insurance if the dependent has no income;</li> </ul> <li> <strong>open to families:</strong> Family package: </li> <ul> <li>a child allowance of 100€ per month, per child (from the second child) paid in the field;</li> <li>Contribution to school registration fees for children over 3 years; </li> <li>Family-wide health coverage;</li> <li>Payment for travel costs (air ticket & visa) and transport of your personal effects;</li> </ul> </ul> <p><br></p><p></p></section>
<p class="x_xmsonormal" ><b><span >Estimated Duration:</span></b><span > from contract signing until November 2026</span></p>
<p class="x_xmsonormal" ><b><i><span >** This opportunity is only open for national individual consultants. Companies or non-Jordanians are not eligible to apply.</span></i></b></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><a name="x__Toc233806924" ></a><a name="x__Toc233880839" ><span ><b><span >About Mercy Corps</span></b></span></a></p>
<p class="x_MsoNormal" ><span ><span ><span >Mercy Corps is an international relief and development organization that operates in more than 40 countries around the world, whereby its Jordan office was founded in 2006 and has since worked to expand clean water access, strengthen youth and women's civic participation, and boost economic stability for both Jordanians and refugees. Mercy Corps Jordan partners with local governments and organizations to support communities in building economically secure and more peaceful futures, with programs focused on climate resilience, sustainable livelihoods, and inclusive economic growth.</span></span></span></p>
<p class="x_MsoNormal" > </p>
<p class="x_MsoNormal" ><span ><span ><b><span >About Iqlaa</span></b></span></span></p>
<p class="x_MsoNormal" ><span ><span >The Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government - implemented by Mercy Corps as lead implementer within an implementation consortium of six partners, aims to support Jordan's Home-Based Businesses (HBBs) and Micro and Small Enterprises (MSEs) to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments. </span></span></p>
<p class="x_MsoNormal" ><span ><span > </span></span></p>
<p class="x_MsoNormal" ><span ><span >Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and constraints that facilitate or restrict formalization and growth. Based on findings, Iqlaa implements best practices to strengthen businesses and develop an MSE-focused financial sector within a market systems development framework. Program activities are delivered with a strong localization element to respond to specific market needs and the local context. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.</span></span></p>
<p class="x_MsoNormal" ><span ><span > </span></span></p>
<p class="x_MsoNormal" ><span ><span >Using a Market Systems Development (MSD) approach, Mercy Corps collaborates with private sector market actors to pilot and scale innovative solutions that address key market constraints. These partnerships aim to catalyze sustainable business practices that continue beyond the duration of the Activity.</span></span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><a name="x__Toc233806926" ><b><span >Activity Description</span></b></a></p>
<p class="x_MsoNormal" ><span >As part of its market systems development (MSD) approach, Iqlaa is supporting a digital marketplace operating in the home improvement sector to develop the core technology of its platform, connecting a network of local merchants and suppliers to customers nationwide and improving market participation and operational efficiency for micro and small enterprises (MSEs) across Jordan.</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >To support this effort, Mercy Corps, within the scope of Iqlaa, seeks to engage a national individual consultant to deliver platform technology development services comprising backend inventory management, online product publishing and synchronization, and the fulfillment center and warehousing system. The consultant will work in close coordination with Iqlaa’s partner team and Mercy Corps Jordan, following Mercy Corps Jordan’s procurement and compliance requirements as a United States Government-funded program.</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><b><span >Scope of Work</span></b></p>
<p class="x_MsoNormal" ><span >You can download the full Scope of Work including the evaluation criteria and the required submittals through this link:</span></p>
<p class="x_MsoNormal" ><span ><a href="https://drive.google.com/drive/folders/1aupT2VwrFQvNe2ihxeWVEwD2uaE6RlQq?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1aupT2VwrFQvNe2ihxeWVEwD2uaE6RlQq?usp=sharing">https://drive.google.com/drive/folders/1aupT2VwrFQvNe2ihxeWVEwD2uaE6RlQq?usp=sharing</a></span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><b><span >How to Apply</span></b></p>
<p class="x_MsoNormal" ><span >Please submit the following at <a href="mailto:jo-procurement@mercycorps.org" title="mailto:jo-procurement@mercycorps.org">jo-procurement@mercycorps.org</a>, mentioning the consultancy title in the subject line. Offers must be submitted <b>maximum by Wednesday 29 July, 2026 at 4:00 pm Amman time</b>:</span></p>
<ol start="1" type="1">
<li class="x_MsoListParagraph" ><span >All the documents requested in the <b><i>“Application”</i></b><i> </i>section in the SOW document (pages 6-7) .</span></li>
<li class="x_MsoListParagraph" ><span >A copy of your Jordanian ID or passport.</span></li>
<li class="x_MsoListParagraph" ><span >A screenshot showing the applicant’s active account on <b>Jo Fawtara</b> system.</span></li>
<li class="x_MsoListParagraph" ><span >A filled & signed copy of the NIC Data Form in this link: <a href="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing">https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing</a></span></li>
</ol>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><b><i><span >** Mercy Corps has the right to disqualify any late offers.</span></i></b></p>
<p class="x_MsoNormal" > </p>
<p class="x_MsoNormal" > </p>
<p class="ql-align-right" > </p>
<p class="ql-align-right" ><span >الصون و الأخلاق </span></p>
<p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p>
<p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).</span></p>
<p > </p>
<p > </p>
<p ><span >RECRUITMENT SCAMS & FRAUD WARNING</span></p>
<p ><span >Mercy Corps has become aware of scams involving false job offers. Please be advise:</span></p>
<p ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p>
<p ><span >All active jobs are advertised directly on Akhtaboot.</span></p>
<p ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p>
<p ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>
<p><h4>Job summary<\/h4>\n<p>Assists the director of loss prevention in managing the daily functions of the department to ensure protection of property assets, employees, guests, and property. Maintains logs, certifications, and documents required by law and standard operating procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.<\/p>\n\n<h4>Candidate profile<\/h4>\n<h4>Education and experience<\/h4>\n<ul>\n<li>High school diploma or GED; 4 years experience in the security\/loss prevention or related professional area.<\/li>\n<li>OR<\/li>\n<li>2-year degree from an accredited university in criminal justice or related major; 2 years experience in the security\/loss prevention or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n<h4>Managing security\/loss prevention operations<\/h4>\n<ul>\n<li>Assists in the development and implementation of emergency procedures.<\/li>\n<li>Collaborates with the director of loss prevention on ways to continually improve departmental performance.<\/li>\n<li>Comply with policies on proper investigative procedures for loss of property assets.<\/li>\n<li>Maintain proper documentation of property patrols.<\/li>\n<li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<\/li>\n<li>Implements action plans to monitor and control risk.<\/li>\n<li>Reports any procedure violations to the director of loss prevention and appropriate management.<\/li>\n<li>Strives to improve service performance.<\/li>\n<li>Supervises security staff to effectively monitor and protect property assets.<\/li>\n<li>Performs duties of the director of loss prevention in his\/her absence.<\/li>\n<\/ul>\n\n<h4>Leading security\/loss prevention teams<\/h4>\n<ul>\n<li>Assists director of loss prevention in establishing guidelines and training so employees understand expectations and parameters.<\/li>\n<li>Celebrates successes and publicly recognizes the contributions of team members.<\/li>\n<li>Communicates critical information to loss prevention officers based on knowledge gained at pre- and post-convention meetings.<\/li>\n<li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<\/li>\n<li>Encourages and builds mutual trust, respect, and cooperation among team members.<\/li>\n<li>Helps employees and guests obtain necessary medical attention on a timely basis.<\/li>\n<li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.<\/li>\n<li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<\/li>\n<li>Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.<\/li>\n<li>Serves as a role model to demonstrate appropriate behaviors.<\/li>\n<li>Utilizes an \"open door\" policy.<\/li>\n<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.<\/li>\n<\/ul>\n\n<h4>Ensuring exceptional customer service<\/h4>\n<ul>\n<li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<\/li>\n<li>Meets quality standards and customer expectations on a daily basis.<\/li>\n<li>Handles guest problems and complaints effectively.<\/li>\n<li>Interacts with guests to obtain feedback on product quality and service levels.<\/li>\n<li>Provides services that are above and beyond for customer satisfaction and retention.<\/li>\n<li>Sets a positive example for guest relations.<\/li>\n<\/ul>\n\n<h4>Conducting human resources activities<\/h4>\n<ul>\n<li>Assists in maintaining required OSHA programs and statistical data.<\/li>\n<li>Assists in the management of claims by ensuring proper procedures are followed and documented.<\/li>\n<li>Brings issues to the attention of the department manager and human resources as necessary.<\/li>\n<li>Reports all employee accidents and guest liability incidents to claims reporting service in a timely manner.<\/li>\n<li>Administers property policies fairly and consistently.<\/li>\n<li>Certifies security staff in first aid and CPR.<\/li>\n<li>Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<\/li>\n<li>Trains security staff to effectively monitor and protect property assets.<\/li>\n<li>Trains staff on proper patrol procedures.<\/li>\n<\/ul>\n\n<h4>Additional responsibilities<\/h4>\n<ul>\n<li>Analyzes information and evaluates results to choose the best solution and solve problems.<\/li>\n<li>Informs and\/or updates the executives, the peers, and the subordinates on relevant information in a timely manner.<\/li>\n<li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.<\/li>\n<\/ul>\n\n<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<\/p>\n\n<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \u201cWonderful Hospitality. Always.\u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that\u2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p>\n\n<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\u2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand\u2019s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you\u2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities<\/p><p><\/p>
<p><h4>Job summary<\/h4>\n<p>Assists the director of loss prevention in managing the daily functions of the department to ensure protection of property assets, employees, guests, and property. Maintains logs, certifications, and documents required by law and standard operating procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.<\/p>\n\n<h4>Candidate profile<\/h4>\n\n<h4>Education and experience<\/h4>\n<ul>\n<li>High school diploma or GED; 4 years experience in the security\/loss prevention or related professional area.<\/li>\n<li>OR<\/li>\n<li>2-year degree from an accredited university in criminal justice or related major; 2 years experience in the security\/loss prevention or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n\n<h4>Managing security\/loss prevention operations<\/h4>\n<ul>\n<li>Assists in the development and implementation of emergency procedures.<\/li>\n<li>Collaborates with the director of loss prevention on ways to continually improve departmental performance.<\/li>\n<li>Comply with policies on proper investigative procedures for loss of property assets.<\/li>\n<li>Maintain proper documentation of property patrols.<\/li>\n<li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<\/li>\n<li>Implements action plans to monitor and control risk.<\/li>\n<li>Reports any procedure violations to the director of loss prevention and appropriate management.<\/li>\n<li>Strives to improve service performance.<\/li>\n<li>Supervises security staff to effectively monitor and protect property assets.<\/li>\n<li>Performs duties of the director of loss prevention in his\/her absence.<\/li>\n<\/ul>\n\n<h4>Leading security\/loss prevention teams<\/h4>\n<ul>\n<li>Assists director of loss prevention in establishing guidelines and training so employees understand expectations and parameters.<\/li>\n<li>Celebrates successes and publicly recognizes the contributions of team members.<\/li>\n<li>Communicates critical information to loss prevention officers based on knowledge gained at pre- and post-convention meetings.<\/li>\n<li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<\/li>\n<li>Encourages and builds mutual trust, respect, and cooperation among team members.<\/li>\n<li>Helps employees and guests obtain necessary medical attention on a timely basis.<\/li>\n<li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.<\/li>\n<li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<\/li>\n<li>Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.<\/li>\n<li>Serves as a role model to demonstrate appropriate behaviors.<\/li>\n<li>Utilizes an \"open door\" policy.<\/li>\n<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.<\/li>\n<\/ul>\n\n<h4>Ensuring exceptional customer service<\/h4>\n<ul>\n<li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<\/li>\n<li>Meet quality standards and customer expectations on a daily basis.<\/li>\n<li>Handles guest problems and complaints effectively.<\/li>\n<li>Interacts with guests to obtain feedback on product quality and service levels.<\/li>\n<li>Provides services that are above and beyond for customer satisfaction and retention.<\/li>\n<li>Sets a positive example for guest relations.<\/li>\n<\/ul>\n\n<h4>Conducting human resources activities<\/h4>\n<ul>\n<li>Assists in maintaining required OSHA programs and statistical data.<\/li>\n<li>Assists in the management of claims by ensuring proper procedures are followed and documented.<\/li>\n<li>Brings issues to the attention of the department manager and human resources as necessary.<\/li>\n<li>Report all employee accidents and guest liability incidents to claims reporting service in a timely manner.<\/li>\n<li>Administer property policies fairly and consistently.<\/li>\n<li>Certify security staff in first aid and CPR.<\/li>\n<li>Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<\/li>\n<li>Trains security staff to effectively monitor and protect property assets.<\/li>\n<li>Trains staff on proper patrol procedures.<\/li>\n<\/ul>\n\n<h4>Additional responsibilities<\/h4>\n<ul>\n<li>Analyzes information and evaluates results to choose the best solution and solve problems.<\/li>\n<li>Informs and\/or updates the executives, the peers, and the subordinates on relevant information in a timely manner.<\/li>\n<li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.<\/li>\n<\/ul>\n\n<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<\/p>\n\n<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \u201cWonderful Hospitality. Always.\u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that\u2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p>\n\n<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\u2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand\u2019s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you\u2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities<\/p><p><\/p>