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<p>The Jordan INGO Forum Director is overall responsible for facilitating, leading and quality management of the work of the INGO Forum ensuring it remains relevant to the needs of its members and is appropriate to the context. The INGO Forum Director will have purview of INGO engagement across JIF and engage predominantly at the high-level elevating operational concerns in strategic decision-making mechanisms and processes and also engaging in regional and global platforms to raise the profile of the JIF context. The following is a brief description of the role:</p><p>Provides leadership to the Forum by encouraging delegation, accountability and teamwork. Strategic Coordination and Representation - Ensure transparent coordination mechanisms and regular information sharing between INGOs and other stakeholders. Enable INGOs to coordinate at strategic and operational level in Jordan by facilitating high quality, regular meetings of Country Directors, thematic working groups. Provides leadership to the Forum by encouraging delegation, accountability and teamwork. High level representation of INGO interests in external meetings and planning efforts nationally and globally; and strategically guide and encourage common advocacy and policy engagement. Proactive agenda setting; facilitating a space for INGO-INGO collaboration and with other stakeholders; enabling sharing of information and analysis for effective decision-making. Oversees the development, review and implementation of JIF Advocacy Strategy in close collaboration with the JIF Advocacy Working Group, while mobilizing and leveraging support from member organizations. Responsible for the budgeting, budget management and accountability with the support of NRC s finance and grants teams. Able to appreciate political necessity and delicate policy issues in humanitarian, development, and peacebuilding work and the application of principles to programming. Acting as focal point for information/experience sharing with and among NGOs on relevant issues including managing NGO Forum and INGO membership, contact lists and mailing lists Manages the Secretariat staff and consultants. Ensure responsiveness to staff, ready to support them as needed, an advocate for staff well-being. Ensures the development of and compliance with procedures for the Forum and ensure compliance with and adherence to JIF approved policies and procedures and to and donor policies, guidance, and procedures. Fundraise for the JIF, in coordination with the SC, to ensure sufficient funds to maintain operations of the Forum.</p><p>Please download the detailed job description to learn more about the position.</p><p>Duty station: Amman, Jordan Duration of contract: Until 31 December 2026 Travel: Up to 10%. Salary/benefits: Grade 11 on NRC's grading structure. NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability. We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative. Find out more about the benefits of working for NRC Important information about the application process We invite applications from all qualified candidates matching the profile. Please ensure you attach copies of your academic and professional certificates. To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace. When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education. Submit your application and CV in English, taking care to attach your latest CV. Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered. Only shortlisted candidates will be contacted. We receive many applicants for each vacant position. Why NRC? The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year. Watch this short video to see NRC in action. We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to: do demanding and professional work, often in challenging contexts join a work culture that empowers every employee to share ideas and take responsibility be part of a welcoming and supportive community committed to human dignity Learn more about NRC Learn more about NRC Jordan Learn more about the Jordan INGO Forum The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee. Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people. At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion. Together, we save lives and rebuild futures. Safeguarding is central to NRC s work. We expect all employees to: treat everyone with respect and dignity contribute to building a safe environment for all never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH) always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH</p><p><strong>Desired Candidate Profile</strong></p><p>Experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels) with additional experience working in a coordination role in not only a humanitarian but a development setting is preferred. Proven high profile management and strong advocacy experience in conflict-affected countries in humanitarian context. Knowledge of the Jordan context or previous experience working in the region is required with experience in administration and coordination of coalition or secretariat functions an asset. Fluency in English, both written and verbal, with strong writing and editing skills. Knowledge of Arabic is an added value.</p><p>Undergraduate/postgraduate qualifications in international relations, political science, development or other relevant field. 5+ years of experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels). Additional experience working in a coordination role in not only a humanitarian but a development setting is preferred. Proven high profile management, coordination and strong advocacy experience in conflict-affected countries in humanitarian context. Demonstrated communication, leadership skills, interpersonal and negotiation/diplomatic skills. Documented skills in developing proposals, budgets and reports and familiarity with alternative funding modalities. Knowledge of international humanitarian law and humanitarian reform is a plus, and demonstrated knowledge of humanitarian architecture, the UN system, and development coordination and familiarity with HDP Nexus contexts, Durable Solutions, and Localization. Strong understanding of protection and conflict sensitivity. Understanding of internal NRC operational and administrative system is an asset.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><strong>What we are looking for</strong></span></p><br><p><span>Experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels) with additional experience working in a coordination role in not only a humanitarian but a development setting is preferred. </span></p><br><p><span>Proven high profile management and strong advocacy experience in conflict-affected countries in humanitarian context.</span></p><br><p><span>Knowledge of the Jordan context or previous experience working in the region is required with experience in administration and coordination of coalition or secretariat functions an asset.</span></p><br><p><span>Fluency in English, both written and verbal, with strong writing and editing skills. Knowledge of Arabic is an added value.</span></p><br><p><span><strong>What you will do</strong></span></p><br><p><span>The Jordan INGO Forum Director is overall responsible for facilitating, leading and quality management of the work of the INGO Forum ensuring it remains relevant to the needs of its members and is appropriate to the context.</span></p><br><p><span>The INGO Forum Director will have purview of INGO engagement across JIF and engage predominantly at the high-level elevating operational concerns in strategic decision-making mechanisms and processes and also engaging in regional and global platforms to raise the profile of the JIF context.</span></p><br><p><span>The following is a brief description of the role:</span></p><br><ul><li><p><span>Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</span></p><br></li><li><p><span><span>Strategic Coordination and Representation - E</span>nsure transparent coordination mechanisms and regular information sharing between INGOs and other stakeholders. Enable INGOs to coordinate at strategic and operational level in Jordan by facilitating high quality, regular meetings of Country Directors, thematic working groups.</span></p><br></li><li><p><span>Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</span></p><br></li><li><p><span>High level representation of INGO interests in external meetings and planning efforts nationally and globally; and strategically guide and encourage common advocacy and policy engagement. </span></p><br></li><li><p><span>Proactive agenda setting; facilitating a space for INGO-INGO collaboration and with other stakeholders; enabling sharing of information and analysis for effective decision-making.</span></p><br></li><li><span>Oversees the development, review and implementation of JIF Advocacy Strategy in close collaboration with the JIF Advocacy Working Group, while mobilizing and leveraging support from member organizations.</span></li><li><p><span>Responsible for the budgeting, budget management and accountability with the support of NRC’s finance and grants teams.</span></p><br></li><li><p><span>Able to appreciate political necessity and delicate policy issues in humanitarian, development, and peacebuilding work and the application of principles to programming.</span></p><br></li><li><span>Acting as focal point for information/experience sharing with and among NGOs on relevant issues including managing NGO Forum and INGO membership, contact lists and mailing lists</span></li><li><p><span>Manages the Secretariat staff and consultants. Ensure responsiveness to staff, ready to support them as needed, an advocate for staff well-being.</span></p><br></li><li><p><span>Ensures the development of and compliance with procedures for the Forum and ensure compliance with and adherence to JIF approved policies and procedures and to and donor policies, guidance, and procedures.</span></p><br></li></ul><p><span>•Fundraise for the JIF, in coordination with the SC, to ensure sufficient funds to maintain operations of the Forum.</span></p><br><p><span><strong>What you will bring</strong></span></p><br><ul><li><p><span>Undergraduate/postgraduate qualifications in international relations, political science, development or other relevant field.</span></p><br></li><li><p><span>5+ years of experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels). Additional experience working in a coordination role in not only a humanitarian but a development setting is preferred. </span></p><br></li><li><p><span>Proven high profile management, coordination and strong advocacy experience in conflict-affected countries in humanitarian context.</span></p><br></li><li><p><span>Demonstrated communication, leadership skills, interpersonal and negotiation/diplomatic skills.</span></p><br></li><li><p><span>Documented skills in developing proposals, budgets and reports and familiarity with alternative funding modalities.</span></p><br></li><li><p><span>Knowledge of international humanitarian law and humanitarian reform is a plus, and demonstrated knowledge of humanitarian architecture, the UN system, and development coordination and familiarity with HDP Nexus contexts, Durable Solutions, and Localization.</span></p><br></li><li><p><span>Strong understanding of protection and conflict sensitivity. </span></p><br></li><li><p><span>Understanding of internal NRC operational and administrative system is an asset.</span></p><br></li></ul><p><span>Please download </span><span>the detailed job description</span><span> to learn more about the position.</span></p><br><p><span><strong>What we offer</strong></span></p><br><ul><li><span>Duty station: Amman, Jordan </span></li><li><span>Duration of contract: Until 31 December 2026 </span></li><li><span>Travel: Up to 10%.</span></li><li><span>Salary/benefits: Grade 11 on NRC's grading structure. </span></li><li><span>NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.</span></li><li><span>We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</span></li></ul><p><span>Find out more about the benefits of working for NRC</span></p><br><p><span>Important information about the application process</span></p><br><ul><li><span>We invite applications from all qualified candidates matching the profile. </span></li><li><span>Please ensure you attach copies of your academic and professional certificates. </span></li><li><span>To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.</span></li><li><span>When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.</span></li><li><span>Submit your application and CV in English, taking care to attach your latest CV.</span></li><li><span>Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.</span></li><li><span>Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.</span></li></ul><p><span><strong>Why NRC?</strong></span></p><br><p><span>The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.</span></p><br><p><span>Watch this short video</span><span> to see NRC in action.</span></p><br><p><span>We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:</span></p><br><ul><li><span>do demanding and professional work, often in challenging contexts</span></li><li><span>join a work culture that empowers every employee to share ideas and take responsibility</span></li><li><span>be part of a welcoming and supportive community committed to human dignity</span></li></ul><p><span>Learn more about NRC</span></p><br><p><span>Learn more about NRC Jordan</span></p><br><p><span>Learn more about the Jordan INGO Forum</span></p><br><br> The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee. <br> Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people. <br> At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion. <br> Together, we save lives and rebuild futures.<br> Safeguarding is central to NRC’s work. We expect all employees to: <br> • treat everyone with respect and dignity <br> • contribute to building a safe environment for all <br> • never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH) <br> • always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH<br> </div>
<p><b>description of the role:</b></p><ul><li>Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</li><li>Strategic Coordination and Representation - Ensure transparent coordination mechanisms and regular information sharing between INGOs and other stakeholders. Enable INGOs to coordinate at strategic and operational level in Jordan by facilitating high quality, regular meetings of Country Directors, thematic working groups.</li><li>Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</li><li>High level representation of INGO interests in external meetings and planning efforts nationally and globally; and strategically guide and encourage common advocacy and policy engagement.</li><li>Proactive agenda setting; facilitating a space for INGO-INGO collaboration and with other stakeholders; enabling sharing of information and analysis for effective decision-making.</li><li>Oversees the development, review and implementation of JIF Advocacy Strategy in close collaboration with the JIF Advocacy Working Group, while mobilizing and leveraging support from member organizations.</li><li>Responsible for the budgeting, budget management and accountability with the support of NRC s finance and grants teams.</li><li>Able to appreciate political necessity and delicate policy issues in humanitarian, development, and peacebuilding work and the application of principles to programming.</li><li>Acting as focal point for information/experience sharing with and among NGOs on relevant issues including managing NGO Forum and INGO membership, contact lists and mailing lists</li><li>Manages the Secretariat staff and consultants. Ensure responsiveness to staff, ready to support them as needed, an advocate for staff well-being.</li><li>Ensures the development of and compliance with procedures for the Forum and ensure compliance with and adherence to JIF approved policies and procedures and to and donor policies, guidance, and procedures.</li><li>Fundraise for the JIF, in coordination with the SC, to ensure sufficient funds to maintain operations of the Forum.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels) with additional experience working in a coordination role in not only a humanitarian but a development setting is preferred. Proven high profile management and strong advocacy experience in conflict-affected countries in humanitarian context. Knowledge of the Jordan context or previous experience working in the region is required with experience in administration and coordination of coalition or secretariat functions an asset. Fluency in English, both written and verbal, with strong writing and editing skills. Knowledge of Arabic is an added value.</p><p>Undergraduate/postgraduate qualifications in international relations, political science, development or other relevant field.</p><p>5+ years of experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels). Additional experience working in a coordination role in not only a humanitarian but a development setting is preferred.</p><p>Proven high profile management, coordination and strong advocacy experience in conflict-affected countries in humanitarian context.</p><p>Demonstrated communication, leadership skills, interpersonal and negotiation/diplomatic skills.</p><p>Documented skills in developing proposals, budgets and reports and familiarity with alternative funding modalities.</p><p>Knowledge of international humanitarian law and humanitarian reform is a plus, and demonstrated knowledge of humanitarian architecture, the UN system, and development coordination and familiarity with HDP Nexus contexts, Durable Solutions, and Localization.</p><p>Strong understanding of protection and conflict sensitivity.</p><p>Understanding of internal NRC operational and administrative system is an asset.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>ROLE PROFILE</p><p>Title Head of Programmes and Strategy Functional Area Programmes Reports to Country Director Location Amman, Jordan Travel required As Required Effective Date ASAP Grade Level 18 The organization Plan International is an independent child rights and humanitarian organisation committed to children living a life free of poverty, violence and injustice. Plan actively unite children, communities and other people who share our mission to make positive lasting changes in children s and young people s lives. Plan support children to gain the skills, knowledge and confidence they need to claim their rights to a fulfilling life, today and in the future. Plan place a specific focus on girls and women, who are most often left behind. Plan have been building powerful partnerships for children for more than 80 years and are now active in more than 70 countries. Plan International Jordan is established in 2016 and has programmes in governorates in the centre, north and south regions as well as host communities and Azraq camp</p><p>ROLE PURPOSE</p><p>The Head of Programme and Strategy (HoPS) is a new consolidated senior leadership role that brings together programme implementation, technical quality, and organisational strategy under one unified mandate. The role reports directly to the Country Director and is a standing member of the Country Management Team (CMT). The HoPS assumes full accountability for the effective delivery of all Plan Jordan programmes across all thematic areas and locations both host communities and Azraq Refugee Camp and is the primary custodian of Plan Jordan's programmatic vision, translating the Country Strategy into coherent, evidence-based, gender-transformative programming that delivers lasting impact for children, girls and young people in Jordan. The role operates deliberately across the humanitarian-development nexus, requiring a leader who can hold both dimensions simultaneously without compromising either. The post holder serves as a strategic thought partner to the Country Director, contributing to CMT leadership on organisational direction, programme innovation and evidence-based decision making, and works in close collaboration with the Head of Resources Mobilisation to ensure programme quality and evidence systematically strengthen donor engagement and resource mobilisation.</p><p>Dimensions of the Role</p><ul><li>Reports to the Country Director and is a standing member of the Country Management Team (CMT).</li><li>Directly supervises: SOYEE Programmes manager, Inclusive Education/Protection Programmes manager, Impact and Research Manager, Technical specialists, and Senior International Expert</li><li>Oversees the implementation of the Plan Jordan Country Strategy , ensuring quality, evidence-based and rights-grounded delivery across all thematic areas.</li><li>Holds a unified mandate across two dimensions: (1) programme implementation and leadership; (2) technical quality, sector strategy and programme design; where as advocacy, influencing and strategic positioning is encompassed throughout.</li><li>Ensures effective and efficient use of organisational resources, adherence to all relevant Plan policies and procedures and local laws across the full programme portfolio.</li><li>Provides technical oversight across Plan Jordan's thematic sectors: Inclusive Quality Education (IQE), SOYEE (Skills, Opportunities and Youth Economic Empowerment), Child Protection and GBV, Psychosocial Support, and Gender.</li><li>Acts as the senior representative for Plan International Jordan at governorate, national, and where relevant, international levels.</li><li>Works in close collaboration with the Head of Resources Mobilisation, the P&C Manager, the Head of Support Services, and the PMU to ensure integrated, cross-functional delivery.</li></ul><p>Accountabilities</p><p>1. Strategic Planning and Country Strategy Implementation</p><ul><li>Lead and support the annual planning process for the full programme portfolio, ensuring alignment with the Plan Jordan Country Strategy and Plan International's global strategies and campaigns.</li><li>Work closely with all Country Office departments to ensure project budgets are developed and implemented in tandem with the country approved budget and relevant financial policies.</li><li>Ensure that all funded projects are implemented to a consistent high standard, on time, within approved budgets and in line with approved log frames.</li><li>Review and ensure alignment of programme priorities, strategies and plans with the Country Strategy and the broader Plan International frameworks.</li><li>Support the Country Director and CLT in the development of both strategic and operational plans in accordance with Country Strategy and planning guidelines.</li><li>Provide leadership in strategy formulation, implementation planning, execution, and monitoring to ensure alignment with global Plan International guidance, regional strategy, country context, and donor requirements.</li><li>Develop and review technically sound sector approaches and strategies enabling PIJO to respond to both humanitarian emergency and sustainable development needs across all operational areas.</li></ul><p>2. Programme Implementation Leadership</p><ul><li>Lead, coach and support the Thematic Programmes Leads, Projects Managers/experts in Azraq Camp and HCs, and Senior in achieving the targets of the annual plans.</li><li>Develop appropriate work mechanisms ensuring that teams work in coordination, leading to the achievement of planned objectives set out in approved annual plans and the Plan Jordan Country Strategy.</li><li>Foster a values-based, feminist leadership culture within all programme teams.</li><li>Ensure an enabling environment for staff performance, recognition and innovation across the full programme portfolio.</li><li>Ensure close coordination between programme implementation, the MERL function, and the Head of Resources Mobilisation to ensure quality field inputs to grant proposals and strategic initiatives.</li><li>Ensure close coordination with P&C and Support Services to ensure compliance with Plan's and donors' policies and procedures across all programme activities.</li><li>Ensure the production of high-quality internal reports and donor reports in close coordination with National Offices and the Regional Hub.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>A Bachelor s degree in Social Sciences, Development Studies, International Relations, or a related field.</li><li>A minimum of 10 years of progressively responsible professional experience in development and/or humanitarian programming, with at least 5 years at senior management level in an NGO or INGO environment.</li><li>Proven track record in both programme implementation leadership and technical quality management across at least two of the following sectors: child protection, education, GBV, youth economic empowerment, gender, psychosocial support.</li><li>In-depth and strategic understanding of integrated development issues and critical analysis of child poverty.</li><li>High-level knowledge of strategic planning processes and theories of child-rights programming.</li><li>Demonstrated understanding of and commitment to children's issues in Jordan and the region.</li><li>Proven understanding of gender-in-development concepts and the promotion of girls' rights in the context of international conventions (CRC, CEDAW) and the SDGs.</li><li>Strong experience in proposal development, programme design, and donor engagement across multiple funding mechanisms.</li><li>Demonstrated ability to network and liaise with UN bodies, coordination mechanisms, government authorities, and donors.</li><li>Excellent skills in project design, time management and problem-solving.</li><li>Proven skills in developing and managing effective, motivated and diverse teams.</li><li>Excellent English and Arabic language skills, both written and spoken.</li><li>A Master's degree in Social Sciences, Development Studies, International Relations, or a related field.</li><li>Knowledge of the national policy and legislative landscape related to education, child protection, gender, and youth in Jordan.</li><li>Experience in programming related to child labour, child marriage, girls' rights, SRHR, and ECCD.</li><li>Familiarity with Plan International's programme quality frameworks and global campaigns.</li><li>Experience working in camp or refugee settings.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Org. Setting and Reporting UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Senior Donor Relations Officer (Asia) reports to the Director of Partnerships.</p><p>Responsibilities Contributes to the development and implementation of the region s strategy on external relations and fundraising; manages relationships with key donors across Asia; provides a consistently high level of responsiveness and service to key donors; actively pursues innovative avenues of cooperation for funding opportunities by public and private donors in the wider Asia region; provides counsel to the Director of Partnerships, Director of External Relations and senior management; Negotiates bilateral agreements and Memoranda of Understanding (MOUs) with donors on behalf of the Agency; negotiates and drafts project proposals in coordination with field offices; analyzes, reviews and edits project proposals and progress reports; drafts correspondence for the purpose of fund-raising and advocacy; produces briefing materials and talking points for senior management including the Commissioner-General, Deputy Commissioner-General, Directors, and the Representative Offices in New York, EU, Washington, and Geneva and other Senior Officials; Promotes and implements the Agency s Resource Mobilization Strategy with results-oriented concrete actions; organizes and participates in senior level missions to donor capitals; participates in major meetings and conferences including the hosts and donors meeting and policy-level bilateral discussions with senior government civil servants or at the political level; organizes and participates in donor field trips in the five fields of operations including high level delegations from capitals; Contributes to the development and strategic use of outreach materials and media for the purpose of increased public awareness and fund-raising; drafts donor brochures in conjunction with official visits to capitals; oversees the preparation of visibility plans; Makes significant contributions to various fund-raising documents including appeals and Department s reports and policy documents; Ensures proactive coordination with concerned Departments, Field Offices and Representative Offices on contributions, donor funded projects and external relations activities and ensures timely follow-up;</p><p>Competencies UN Core Values of lntegrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Default managerial competencies may apply. Functional i. Creating and Innovating ii. Planning and Organizing iii. Analyzing Leadership (as applicable) i. Creating and Maintaining Impact and Partnership ii. Managing Complexity and Change</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education</h2><p>Advanced university degree from an accredited educational institution in political science, international relations, public administration, law, economics, or a related discipline.</p><h2>Job - Specific Qualification</h2><p>Not available.</p><h2>Work Experience</h2><p>At least seven years of progressively responsible and relevant experience in donor relations and fundraising working for a national/international organization or development agency as well as a proven track record in fund-raising within Asia is required. At least five years of work experience managing mid-size teams is required. Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. Do you currently hold a contract of 1 year or more with UNRWA? If yes, please confirm whether you have completed your mandatory probation period is desirable. Knowledge of UNRWA and the wider UN system is desirable. Knowledge of a second UN language is desirable. Command of a major East Asian language is desirable. Experience working with major Asian donors (e.g., Japan, Korea, or China) is desirable. Advanced university degree from an accredited educational institution in political science, international relations, public administration, law, economics, or a related discipline is required. Unless already serving as an international staff member in the UN Common System, a candidate for an international post must have at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number is required.</p><h2>Languages</h2><p>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult</p><p></p></section>
<p ><span >About Mercy Corps</span></p>
<p ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. </span></p>
<p ><span >In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.</span></p>
<p > </p>
<p ><span >The Program / Department / Team (Program / Department Summary)</span></p>
<p ><span >Informal Livelihoods Advancement Activity (Iqlaa)</span><span >, funded by the United States Government, is a program that started in May 2022 and aims to support Jordan's HBBs and MSEs to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments.</span></p>
<p ><span >Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and market constraints that facilitate or restrict formalization and growth. Based on the findings, Iqlaa implements best practices in enterprise strengthening and MSE-focused financial sector development within a market systems development (MSD) framework. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.</span></p>
<p > </p>
<p ><span >The Position (General Position Summary)</span></p>
<p ><span >The MEL and Reporting Intern will provide support to the Program Quality and Learning (PQL) team in monitoring, evaluation, learning, reporting, research, and knowledge management activities across the Iqlaa Activity. The intern will contribute to the collection, organization, analysis, visualization, interpretation, and reporting of program data and evidence to support learning, accountability, adaptive management, and evidence-based decision-making.</span></p>
<p ><span >The position offers hands-on exposure to both quantitative and qualitative monitoring, evaluation, and learning approaches within a large-scale economic development and private sector development program. The intern will support various stages of the evidence generation cycle, including data collection, data quality assurance, data analysis, report writing, development of visual and knowledge products, synthesis of findings, and intervention-level monitoring and evaluation activities.</span></p>
<p ><span >This internship provides a valuable opportunity to gain practical experience in monitoring, evaluation, learning, reporting, research, data visualization, and program performance management. Through close collaboration with the PQL team, the intern will strengthen analytical, communication, research, reporting, facilitation, and problem-solving skills while contributing to organizational learning and evidence-based programming.</span></p>
<p > </p>
<p ><span >Essential Responsibilities </span></p>
<p ><span >● Support the implementation of monitoring, evaluation, learning, and reporting activities across the Iqlaa Activity.</span></p>
<p ><span >● Assist in the preparation, review, and quality assurance of monitoring and evaluation data collected from interventions, partners, and stakeholders.</span></p>
<p ><span >● Support qualitative and quantitative data collection activities, including surveys, interviews, focus group discussions, observations, and other learning exercises.</span></p>
<p ><span >● Support intervention-level monitoring, assessment, and evaluation activities, including data collection, analysis, and documentation of findings.</span></p>
<p ><span >● Assist in preparing analytical reports, learning briefs, success stories, case studies, presentations, and other knowledge products.</span></p>
<p ><span >● Support data analysis and visualization activities through the development of charts, graphs, dashboards, infographics, and other visual reporting products.</span></p>
<p ><span >● Support the preparation of periodic reports, presentations, and learning materials.</span></p>
<p ><span >● Assist in documenting lessons learned, emerging findings, best practices, and program achievements.</span></p>
<p ><span >● Assist in maintaining organized records of monitoring, evaluation, and reporting documentation.</span></p>
<p > </p>
<p > </p>
<p ><span >REGIONAL SYSTEMS AND SUPPORT FUNCTIONS</span></p>
<p ><span >● Ensure that effective systems are in place in all country offices for the adequate management of human resources, financial and operational field support functions.</span></p>
<p ><span >● Review and support country team adherence to Mercy Corps and donor policies and procedures.</span></p>
<p ><span >● Capture and disseminate best practices on operations, finance and HR systems across country teams to ensure highest quality and standards.</span></p>
<p ><span >● Provide dedicated support to country teams in the event of an emergency or startup of a complex program that requires additional resources. </span></p>
<p ><span >● Collaborate with country finance leads in producing bi-annual master budgets.</span></p>
<p > </p>
<p ><span >Supervisory Responsibility</span></p>
<p ><span >N/A</span></p>
<p > </p>
<p ><span >Accountability </span></p>
<p ><span >Reports Directly To:</span><span > The MEL and IM Manager or PQL Director.</span></p>
<p ><span >Works Directly With:</span><span > Monitoring, Evaluation, Learning, and information management team, intervention managers and partners focal points.</span></p>
<p > </p>
<p ><span >Accountability to Participants and Stakeholders</span></p>
<p ><span >Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.</span></p>
<p > </p>
<p ><span >Minimum Qualification & Transferable Skills </span></p>
<p ><span >● A degree or pursuing a degree in a relevant field such as Statistics, Economics, Business Administration, Development Studies, Social Sciences, Data Science, Computer Science, Industrial Engineering, Public Administration, or a related field. </span></p>
<p ><span >● Strong interest in monitoring, evaluation, learning, research, reporting, or data analysis.</span></p>
<p ><span >● Demonstrated analytical and problem-solving skills. </span></p>
<p ><span >● Fluency written and verbal communication skills in English and Arabic.</span></p>
<p ><span >● Strong written and verbal communication skills to effectively convey data insights and present findings to diverse audiences. </span></p>
<p ><span >● Proficiency in Microsoft Excel, Word, and PowerPoint and any other relevant tools to the scope of work.</span></p>
<p ><span >● Strong attention to detail and commitment to data quality.</span></p>
<p ><span >● Willingness to travel within Jordan if required for field-based activities.</span></p>
<p ><span >● Familiarity with data cleaning, data transformation, and data validation techniques.</span></p>
<p > </p>
<p ><span >Success Factors </span></p>
<p ><span >The successful MEL and Reporting Intern demonstrates initiative, accountability, attention to detail, and a strong commitment to producing accurate and reliable work. They are curious, adaptable, and motivated to learn new concepts, tools, and methodologies related to monitoring, evaluation, learning, reporting, and research. The intern collaborates effectively with colleagues, communicates clearly and professionally, and responds positively to guidance and feedback. They demonstrate sound organizational skills, the ability to prioritize tasks, and a willingness to take ownership of assigned responsibilities. As the internship progresses, the intern is expected to show increasing independence, analytical capability, and confidence in supporting evidence generation, learning processes, data quality, reporting, and knowledge management activities.</span></p>
<p > </p>
<p > </p>
<p ><span >Living Conditions / Environmental Conditions</span></p>
<p ><span >The position is based in Amman, Jordan and it requires up to 30% travel to Jordanian’s governorates to support implementing the program activities.</span></p>
<p ><span >Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all locations.</span></p>
<p > </p>
<p ><span >Ongoing Learning</span></p>
<p ><span >In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development</span></p>
<p > </p>
<p ><span >Team Efficiency and Effectiveness </span></p>
<p ><span >Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.</span></p>
<p ><span >We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.</span></p>
<p > </p>
<p ><span >Equal Employment Opportunity</span></p>
<p ><span >Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. </span></p>
<p ><span >We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.</span></p>
<p > </p>
<p ><span >Safeguarding & Ethics</span></p>
<p ><span >Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.</span></p>
<p ><span >As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).</span></p>
<p class="ql-align-right" > </p>
<p class="ql-align-right" ><span >الصون و الأخلاق </span></p>
<p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p>
<p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور integrityhotline@mercycorps.org.</span></p>
<p class="ql-align-right" > </p>
<p > </p>
<p > </p>
<p ><span >RECRUITMENT SCAMS & FRAUD WARNING</span></p>
<p ><span >Mercy Corps has become aware of scams involving false job offers. Please be advised </span></p>
<p ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p>
<p ><span >All active jobs are advertised directly on Akhtaboot.</span></p>
<p ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p>
<p ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>
<p><h4>Job summary</h4>
<p>Leads and manages the Information Technology (IT) function for properties and managed offices in scope. Cultivates technology leadership capability and develops talent via effective succession planning, mentoring and performance management. Provides support to operations leaders for owner relations and negotiations on IT matters. Performs Business Council member role representing the IT discipline. Provides internet support for managed properties. Works with Area Director, Information Technology (ADIT) on technology partner management and product development for the assigned market. Manages day to day hotel and company office IT operations.</p>
<h4>Candidate profile</h4>
<h4>Education and experience</h4>
<ul>
<li>Hotel or hospitality management education, awareness of global hospitality technology trends. Experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 5 years in an associate supervisory role.</li>
<li>Or</li>
<li>Bachelor’s degree level or equivalent. Minimum 5 years project management experience. Proven negotiation skills.</li>
</ul>
<h4>Core work activities</h4>
<h5>General</h5>
<ul>
<li>Maintains and verifies accuracy of status documentation (goals, scorecard, LPA tracking, etc.).</li>
<li>Strives to achieve balanced scorecard and goals by leveraging resources and solutions to achieve desired results.</li>
<li>Monitors assigned company owned and managed offices to verify IT operations are running effectively.</li>
<li>Creates presentations for regional team visits and area team visits as property leader and produces follow-up report and action plan.</li>
<li>Participates in Business Council meetings and produces follow-up report, action plans and distributes information.</li>
<li>Meets with the ADIT and provides updates on IT activities and business plans.</li>
<li>Meets with point of contact at each property (General Manager, Director of Finance, etc.) to seek feedback and provide updates on IT activities and plans. Produces follow-up report, action plans and distributes information.</li>
<li>Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.</li>
</ul>
<h5>Hotel acquisition</h5>
<ul>
<li>Confirms IT scope for assigned properties with ADIT.</li>
<li>Executes hotel acquisition IT project with minimal defects and adheres to an appropriate schedule.</li>
</ul>
<h5>People</h5>
<ul>
<li>Owns relationship with IT vendors for properties in scope.</li>
<li>Seeks to improve engagement score results through continent/local initiatives, rap sessions, and engagement score survey findings.</li>
<li>Participates in the talent acquisition process according to company procedures.</li>
<li>Verifies effective induction program for new associates or those in new or different roles.</li>
<li>Trains associate(s) to provide backup coverage in the department to cover cluster leader’s function during vacation and sick leave.</li>
<li>Performs LPAs on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.</li>
<li>Verifies adequate communication, training, and execution of talent development programs and related initiatives.</li>
<li>Develops a personal management style that is intended to bring positive performance results from associates.</li>
<li>Builds and maintains positive and effective relations with direct team members.</li>
</ul>
<h5>Product</h5>
<ul>
<li>Strives to remain informed on the most up to date knowledge regarding technology partner activities.</li>
<li>Notifies ADIT to put resources in place to verify owners have sufficient technology partner choices in each market/city.</li>
<li>Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.</li>
<li>Where assigned, documents technology pilot scope and objectives with business partners.</li>
<li>Seeks owner and operations buy-in and funding.</li>
<li>Sets measurable goals and timeline.</li>
<li>Leads initial phase assessment.</li>
</ul>
<h5>Process</h5>
<ul>
<li>Maintains IT inventory for all properties/offices in cluster.</li>
<li>Manages cluster IT agreements for participating properties.</li>
<li>Verifies cluster associates are treated appropriately and in alignment with local operational practices.</li>
<li>Verifies the execution and tracking of rollouts on a timely basis.</li>
<li>Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.</li>
<li>Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.</li>
<li>Monitors flow of issue management amongst continent support desk, technology partners and cluster organizations to verify effectiveness.</li>
<li>Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.</li>
<li>Implements cluster IT policy and procedure as received by Regional IT.</li>
<li>Attends IT education calls.</li>
<li>Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.</li>
<li>Completes other reasonable duties as requested by leadership.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p>
<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW</p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Main Purpose</strong><br>• Foster a lasting culture of patient safety and continuous improvement, ensuring these val-ues are internalized at all levels of the organization.<br>• Anchor quality governance into RSH's institutional structures and leadership practices until it operates independently of this position.<br>• Transfer quality management expertise to national staff through structured capacity-building, coaching, and a phased handover of responsibilities.<br>• Ensure the continuity and coherence of the quality and risk management strategy, in alignment with MSF policies and institutional orientations (internal control, safeguarding, protection) and RSH operational priorities.</p><p><strong>Context</strong><br>• Reconstructive Surgery Hospital average of 550 admissions per year<br>• Over 1000 surgeries annually,<br>• 56 surgical beds and 126 rehabilitation beds,<br>• 2 OTs for orthopedic, maxillo-facial and plastic surgeries,<br>• OPD with in average 550 consultations / month<br>• Physiotherapy and mental health and psychosocial departments, and a micro laboratory within the hospital</p><p><strong>Specific Responsibilities</strong></p><p><strong>Patient safety culture and patient centered approach</strong><br>• Sustain and reinforce a culture of continuous improvement and patient safety, ensuring these values are internalized by staff at all levels.<br>• Embed the Patient-Centered Approach into daily operations and institutional routines, in alignment with MSF quality of care policy and international standards.<br>• Act as an active member of the PCA Committee with the hospital director, progressively enabling national members to lead its agenda.<br>• Oversee patient feedback and complaint mechanisms (satisfaction surveys, patient interviews, complaints), supporting national staff to manage these independently.<br>• Ensure the risk management system (adverse event reporting, MMR/case reviews, corrective action monitoring) operates continuously<br>• Capitalize on RSH's quality journey to contribute to MSF's broader institutional learning and support potential replication in other missions.</p><p><strong>Quality and risk management governance and environment</strong><br>• Work with hospital leadership to anchor quality governance into day-to-day operations<br>• Maintain and update the documentation management system (protocols, procedures, guidelines), with national staff progressively managing routine maintenance.<br>• Support mission leadership in mapping, harmonizing, and centralizing cross-cutting institutional frameworks (safeguarding, internal control, protection) to make them actionable, eliminate duplication, and ensure coherent integration with the quality and risk management system.<br>• Establish clear communication channels to disseminate information on quality initiatives, achievements, and areas requiring attention, fostering a transparent and accountable environment.<br>• Liaise with MSF referents and partners when required<br>• Participate in weekly management meetings as a member of RSH's coordination team.<br>• Upon request, present the quality approach and support other missions in replicating RSH's experience.</p><p><strong>Capacity building and staff empowerment</strong><br>• Conduct a training needs assessment across RSH departments, identifying gaps in quality tools, project management methods, and risk management processes.<br>• Design and implement a capacity-building curriculum tailored to different staff profiles (healthcare providers, clinical leads, managers), covering: quality improvement methodologies (PDCA, root cause analysis, audit cycles), project management fundamentals, documentation and protocol management, risk identification, indicator monitoring, facilitation and communication techniques.<br>• Deliver hands-on training sessions, workshops, and practical coaching, prioritizing learning-by-doing over theoretical instruction.<br>• Mentor and coach healthcare providers and managers individually, progressively stepping back from direct execution toward facilitation and oversight.<br>• Establish progressive autonomy milestones with defined timelines and competency validation criteria, aligned with the project roadmap.<br>• Co-develop with hospital leadership and HQ a phased transition roadmap with clear milestones, timelines, and responsibility transfers; regularly assess progress and adjust accordingly.<br>• Document training activities, participation, and competency assessments to track progress toward team ownership objectives.<br>• Engage in continuous learning and incorporate relevant advancements into the hospital's quality framework.</p><p><strong>Additional Activities</strong>:<br>• Supervise and progressively delegate the coordination of the protocol library and annual action plan monitoring to the medical secretary.<br>• Monitor qualitative indicators and provide methodological support for audits, with decreasing direct involvement over time.<br>• Provide methodological and project management support for improvement initiatives on patient pathways and care organisation efficiency.<br>• Ensure monitoring frameworks and indicators are understood and used autonomously by relevant staff.</p><p>Working hours: Office hours<br>Position based in Amman s Reconstructive Surgery Hospital</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education</strong>:<br>• Degree in quality management<br>• or degree in nursing plus experience in quality management.</p><p><strong>Experience</strong>:<br>• Desirable: 5-years experience in quality management in hospital setting.<br>• Having worked in MSF or other NGO s and in developing countries is a plus.</p><p><strong>Languages</strong><br>Mission language (English) essential, local language (Arabic) desirable.</p><p><strong>Competencies</strong><br>• Training design and facilitation<br>• Project management<br>• Leadership<br>• Result-oriented<br>• curiosity<br>• Teamwork.<br>• Ability to federate<br>• Facilitation skills<br>• Listening capacity</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Assists department head in managing budget, capital expenditures, preventative maintenance and energy conservation. Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection. Assigns, tracks and follows up on status of work assigned to staff and contractors. Helps to increase guest and employee satisfaction through effective communications and training.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.<br>OR<br>• 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.<br>CORE WORK ACTIVIITES<br>Supporting management of Property Operations <br>• Supervises distribution of repair work orders.<br>• Ensures property policies are administered fairly and consistently.<br>• Assists in effectively planning, scheduling and evaluating preventative maintenance programs.<br>• Establishes and maintains open, collaborative relationships with employees.<br>• Monitors timeliness and quality of completion of repair work orders.<br>• Supervises Engineering and related areas in absence of the Director of Engineering.<br>• Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.<br>• Ensures that regular on-going communication occurs with employees in order to create awareness of business objectives, communicate expectations and recognize performance.<br>• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.<br>• Selects and order or purchase new equipment, supplies, and furnishings.<br>• Supervises the day to day operations of Engineering and related departments.<br>Maintaining Property Standards<br>• Inspect and evaluate the physical condition of facilities in order to determine the type of work required.<br>• Maintains accurate logs and records as required.<br>• Operates generators and fire pumps as necessary.<br>• Provides emergency response services 24/7.<br>• Repairs equipment (e.g., refrigeration, laundry) as necessary.<br>• Ensures all employees have the proper supplies, equipment and uniforms.<br>Ensuring Exceptional Customer Service<br>• Empowers employees to provide excellent customer service.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Sets a positive example for guest relations.<br>Conducting Human Resources Activities<br>• Helps train employees in safety procedures.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Communicates performance expectations in accordance with job descriptions for each position.<br>• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Uses all available on the job training tools for employees.<br>• Solicits employee feedback.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong>JOB SUMMARY</strong> </p>
<p> </p>
<p>Leads and manages the Information Technology (IT) function for properties and managed offices in scope. Cultivates technology leadership capability and develops talent via effective succession planning, mentoring and performance management. Provides support to operations leaders for owner relations and negotiations on IT matters. Performs Business Council member role representing the IT discipline. Provides internet support for managed properties. Works with Area Director, Information Technology (ADIT) on technology partner management and product development for the assigned market. Manages day to day hotel and company office IT operations.</p>
<p> </p>
<p> <strong>CANDIDATE PROFILE </strong> </p>
<p> </p>
<p> <strong>Education and Experience </strong> </p>
<p> Hotel or Hospitality Management education, awareness of global hospitality technology trends. Experience in assignments at International locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 5 years in an Associate Supervisory role.</p>
<p>OR</p>
<p> </p>
<p> Bachelor s degree level or equivalent. Minimum 5 years project management experience. Proven negotiation skills.</p>
<p> </p>
<p> </p>
<p> <strong>CORE WORK ACTIVITIES </strong> </p>
<p> </p>
<p> <strong>General</strong> </p>
<p> <i>Maintains and verifies accuracy of status documentation (goals, scorecard, LPA tracking, etc.).</i> </p>
<p> <i>Strives to achieve balanced scorecard and goals by leveraging resources and solutions to achieve desired results.</i> </p>
<p> <i>Monitors assigned company owned and managed offices to verify IT operations are running effectively.</i> </p>
<p> <i>Creates presentations for regional team visits and area team visits as property leader and produces follow-up report and action plan.</i> </p>
<p> <i>Participates in Business Council meetings and produces follow-up report, action plans and distributes information.</i> </p>
<p> <i>Meets with the ADIT and provides updates on IT activities and business plans.</i> </p>
<p> <i>Meets with point of contact at each property (General Manager, Director of Finance, etc.) to seek feedback and provide updates on IT activities and plans. Produces follow-up report, action plans and distributes information.</i> </p>
<p> <i>Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.</i> </p>
<p> </p>
<p> <strong>Hotel Acquisition</strong> </p>
<p> <i>Confirms IT scope for assigned properties with ADIT.</i> </p>
<p> <i>Executes hotel acquisition IT project with minimal defects and adheres to an appropriate schedule.</i> </p>
<p> </p>
<p> <strong>People</strong> </p>
<p> <i>Owns relationship with IT vendors for properties in scope.</i> </p>
<p> <i>Seeks to improve engagement score results through continent/local initiatives, rap sessions, and engagement score survey findings.</i> </p>
<p> <i>Participates in the Talent Acquisition process according to company procedures.</i> </p>
<p> <i>Verifies effective induction program for new associates or those in new or different roles.</i> </p>
<p> <i>Trains associate(s) to provide backup coverage in the department to cover cluster leader s function during vacation and sick leave.</i> </p>
<p> <i>Performs LPAs on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.</i> </p>
<p> <i>Verifies adequate communication, training, and execution of talent development programs and related initiatives.</i> </p>
<p> <i>Develops a personal management style that is intended to bring positive performance results from associates.</i> </p>
<p> <i>Builds and maintains positive and effective relations with direct team members.</i> </p>
<p> </p>
<p> <strong>Product</strong> </p>
<p> <i>Strives to remain informed on the most up to date knowledge regarding technology partner activities.</i> </p>
<p> <i>Notifies ADIT to put resources in place to verify owners have sufficient technology partner choices in each market/city.</i> </p>
<p> <i>Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.</i> </p>
<p> <i>Where assigned, documents technology pilot scope and objectives with Business partners.</i> </p>
<p> <i>Seeks owner and operations buy-in and funding.</i> </p>
<p> <i>Sets measurable goals and timeline.</i> </p>
<p> <i>Leads initial phase assessment.</i></p></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Chain Reaction is an award-winning digital marketing agency based across the GCC and Levant.<br> We develop bespoke digital strategies that help our clients achieve measurable growth, bringing together Online Advertising, SEO, Content Marketing, Social Media, Influencer Marketing, and integrated digital solutions.<br> We are looking for a Senior Bilingual Copywriter (Arabic & English) with 8+ years of agency experience , passionate about transforming strategy into powerful ideas, campaigns, and compelling storytelling.<br> This role is ideal for a concept-driven creative thinker , not a translation-focused writer.<br> The successful candidate will play a key role in developing campaign concepts, leading verbal direction across RFPs and client projects, and shaping ideas from initial brainstorming through final execution across multiple platforms.<br> You will work closely with the Creative Director and multidisciplinary creative teams to ensure ideas are strategically strong, culturally relevant, and consistently executed across all touchpoints.<br> Joining our team ensures that your opinions matter, providing you with a platform to express yourself.<br> You will experience continuous growth, and learning opportunities, and be empowered to push your limits.<br> We are dedicated to fostering a positive environment that prioritizes your well-being and health.<br> Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.<br> Minimum 8 years of experience as a Copywriter within advertising or digital marketing agencies Proven experience working in agency environments throughout career progression Strong conceptual copywriting background with demonstrated campaign ideation experience Candidates with primarily translation or localization backgrounds will not be considered Exceptional writing and storytelling skills in both Arabic and English Strong portfolio showcasing integrated campaigns, big ideas, and creative concepts Deep understanding of digital platforms, social media trends, and content best practices Bachelor’s degree in English, Mass Communication Major Advertising, Marketing, Communications, or related field is a plus Key Responsibilities Develop strong creative concepts and campaign ideas aligned with brand and marketing strategies Write and refine high-quality copy across campaigns, digital platforms, social media, and marketing collateral Lead verbal storytelling across pitches, RFPs, and client campaigns Collaborate closely with art directors, strategists, and creative leadership Ensure consistency in tone, messaging, and brand voice across all deliverables Mentor and guide junior copywriters through constructive feedback and creative direction Stay up to date with industry trends, cultural insights, and emerging digital content formats</span> </div>
<p><h4>Description</h4>
<p>Chain Reaction is an award-winning digital marketing agency based across the GCC and Levant. We develop bespoke digital strategies that help our clients achieve measurable growth, bringing together online advertising, SEO, content marketing, social media, influencer marketing, and integrated digital solutions.</p>
<p>We are looking for a conceptual senior bilingual copywriter (Arabic & English) with 8+ years of agency experience, passionate about transforming strategy into powerful ideas, campaigns, and compelling storytelling.</p>
<p>This role is ideal for a concept-driven creative thinker, not a translation-focused writer. The successful candidate will play a key role in developing campaign concepts, leading verbal direction across RFPs and client projects, and shaping ideas from initial brainstorming through final execution across multiple platforms.</p>
<p>You will work closely with the creative director and multidisciplinary creative teams to ensure ideas are strategically strong, culturally relevant, and consistently executed across all touchpoints. The role also involves mentoring junior copywriters and elevating conceptual thinking within the team.</p>
<h4>Requirements</h4>
<ul>
<li>Minimum 8 years of experience as a copywriter within advertising or digital marketing agencies</li>
<li>Proven experience working in agency environments throughout career progression</li>
<li>Strong conceptual copywriting background with demonstrated campaign ideation experience</li>
<li>Candidates with primarily translation or localization backgrounds will not be considered</li>
<li>Exceptional writing and storytelling skills in both Arabic and English</li>
<li>Strong portfolio showcasing integrated campaigns, big ideas, and creative concepts</li>
<li>Deep understanding of digital platforms, social media trends, and content best practices</li>
<li>Bachelor’s degree in English, mass communication, major advertising, marketing, communications, or related field is a plus</li>
</ul>
<h4>Key Responsibilities</h4>
<ul>
<li>Develop strong creative concepts and campaign ideas aligned with brand and marketing strategies</li>
<li>Write and refine high-quality copy across campaigns, digital platforms, social media, and marketing collateral</li>
<li>Lead verbal storytelling across pitches, RFPs, and client campaigns</li>
<li>Collaborate closely with art directors, strategists, and creative leadership</li>
<li>Ensure consistency in tone, messaging, and brand voice across all deliverables</li>
<li>Mentor and guide junior copywriters through constructive feedback and creative direction</li>
<li>Stay up to date with industry trends, cultural insights, and emerging digital content formats</li>
</ul>
<h4>Benefits</h4>
<p>Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.</p></p><p></p>
<p><h4>Description</h4>
<p>Chain Reaction is an award-winning digital marketing agency based across the GCC and Levant. We develop bespoke digital strategies that help our clients achieve measurable growth, bringing together online advertising, SEO, content marketing, social media, influencer marketing, and integrated digital solutions.</p>
<p>We are looking for a conceptual senior bilingual copywriter (Arabic & English) with 8+ years of agency experience, passionate about transforming strategy into powerful ideas, campaigns, and compelling storytelling.</p>
<p>This role is ideal for a concept-driven creative thinker, not a translation-focused writer. The successful candidate will play a key role in developing campaign concepts, leading verbal direction across RFPs and client projects, and shaping ideas from initial brainstorming through final execution across multiple platforms.</p>
<p>You will work closely with the creative director and multidisciplinary creative teams to ensure ideas are strategically strong, culturally relevant, and consistently executed across all touchpoints. The role also involves mentoring junior copywriters and elevating conceptual thinking within the team.</p>
<h4>Requirements</h4>
<ul>
<li>Minimum 8 years of experience as a copywriter within advertising or digital marketing agencies</li>
<li>Proven experience working in agency environments throughout career progression</li>
<li>Strong conceptual copywriting background with demonstrated campaign ideation experience</li>
<li>Candidates with primarily translation or localization backgrounds will not be considered</li>
<li>Exceptional writing and storytelling skills in both Arabic and English</li>
<li>Strong portfolio showcasing integrated campaigns, big ideas, and creative concepts</li>
<li>Deep understanding of digital platforms, social media trends, and content best practices</li>
<li>Bachelor’s degree in English, mass communication, major advertising, marketing, communications, or related field is a plus</li>
</ul>
<h4>Key Responsibilities</h4>
<ul>
<li>Develop strong creative concepts and campaign ideas aligned with brand and marketing strategies</li>
<li>Write and refine high-quality copy across campaigns, digital platforms, social media, and marketing collateral</li>
<li>Lead verbal storytelling across pitches, RFPs, and client campaigns</li>
<li>Collaborate closely with art directors, strategists, and creative leadership</li>
<li>Ensure consistency in tone, messaging, and brand voice across all deliverables</li>
<li>Mentor and guide junior copywriters through constructive feedback and creative direction</li>
<li>Stay up to date with industry trends, cultural insights, and emerging digital content formats</li>
</ul>
<h4>Benefits</h4>
<p>Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.</p></p><p></p>
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.</p>
<h4>About the role</h4>
<p>Our Group & Conference Services Manager is a creative and service-oriented professional responsible for coordinating and executing all requirements for conference and group events booked by the Sales and Catering Departments. This role ensures the successful planning and delivery of events by enforcing the terms of sales agreements, guiding meeting planners through the planning process, and communicating client needs and expectations with all hotel departments. The Group & Conference Services Manager leads the team in delivering exceptional guest experiences while achieving departmental financial objectives and ensuring client satisfaction.</p>
<h4>What you will do</h4>
<ul>
<li>Manage the Conference & Groups Services team and oversee daily job requirements.</li>
<li>Achieve conference & groups financial objectives through effective contract execution, upselling, and revenue maximization.</li>
<li>Prepare monthly financial reports, monitor target achievement, and participate in budget preparation in conjunction with the Director of Catering.</li>
<li>Negotiate with clients/guests using creative and attractive menu presentations and event proposals to maximize revenue and fulfill contractual obligations while meeting client needs.</li>
<li>Build strong relationships with clients through trust, professionalism, and personalized service.</li>
<li>Coordinate with Sales and Catering team to ensure optimal utilization of function space and maximize revenues.</li>
<li>Finalize requirements of confirmed bookings while maximizing revenue potential through upselling and ensuring effective written and verbal communication with all departments (Group Resumes, BEOs, and daily reports).</li>
<li>Ensure accuracy of banquet checks and conduct billing reviews upon completion of programs or events.</li>
<li>Overlook the execution of groups and conference events in collaboration with Banquets operation teams; review all function space and ensure client satisfaction at the outset and throughout each event.</li>
<li>Plan, attend, and participate in operational and client meetings including but not limited to: Morning Operations Briefings, Conference Services Briefings, Resume Meetings, Banquet Event Order Meetings, Sales Meetings, Pre-Convention Meetings, Planning Visits, and Menu Tastings.</li>
<li>Maintain thorough knowledge of hotel facilities, meeting space capacities and dimensions, and operational requirements of all departments.</li>
<li>Make timely and sound decisions that balance client expectations with the hotel’s financial, safety, and staffing objectives.</li>
<li>Resolve challenges and operational issues that arise while groups are on property and keep the Director of Catering and Planning Committee fully informed of any unusual matters to ensure prompt corrective action.</li>
<li>Comply with Four Seasons standards and work harmoniously and professionally with all colleagues and planning committees.</li>
</ul>
<h4>What you bring</h4>
<ul>
<li>Bachelor’s Degree and/or professional certification is preferred.</li>
<li>Minimum of 2–5 years’ experience directly related to hotel conference services or hotel operations.</li>
<li>Excellent written and spoken proficiency in both English and Arabic; additional languages are an advantage.</li>
<li>Strong selling, negotiation, and interpersonal skills.</li>
<li>High level of creativity and attention to detail.</li>
<li>Ability to multitask and perform effectively in a fast-paced, client-driven environment.</li>
<li>Professionalism, integrity, and ability to maintain confidentiality.</li>
<li>Positive attitude with a proactive, solution-oriented approach.</li>
<li>Ability to work flexible hours, including evenings, weekends, and holidays as required by business needs.</li>
</ul>
<h4>What we offer</h4>
<ul>
<li>Competitive salary and comprehensive benefits package.</li>
<li>Excellent training and development opportunities.</li>
<li>Employee discounts and complimentary stays at Four Seasons Hotels and Resorts worldwide.</li>
<li>Recognition programs and employee wellness initiatives.</li>
</ul>
<h4>Schedule & Hours</h4>
<p>Full-time position, on site.<br>
Shifts may include early mornings, evenings, weekends, and holidays depending on operational requirements.</p>
<p>Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.</p></p><p></p>
<p><strong>What we are looking for</strong></p>
<ul>
<li>Experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels) with additional experience working in a coordination role in not only a humanitarian but a development setting is preferred. </li>
</ul>
<p> </p>
<p>Proven high profile management and strong advocacy experience in conflict-affected countries in humanitarian context.</p>
<p> </p>
<p>Knowledge of the Jordan context or previous experience working in the region is required with experience in administration and coordination of coalition or secretariat functions an asset.</p>
<p> </p>
<p>Fluency in English, both written and verbal, with strong writing and editing skills. Knowledge of Arabic is an added value.</p>
<p> </p>
<p><strong>What you will do</strong></p>
<p>The Jordan INGO Forum Director is overall responsible for facilitating, leading and quality management of the work of the INGO Forum ensuring it remains relevant to the needs of its members and is appropriate to the context.</p>
<p> </p>
<p>The INGO Forum Director will have purview of INGO engagement across JIF and engage predominantly at the high-level elevating operational concerns in strategic decision-making mechanisms and processes and also engaging in regional and global platforms to raise the profile of the JIF context.</p>
<p> </p>
<p>The following is a brief description of the role:</p>
<p>Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</p>
<p>Strategic Coordination and Representation - Ensure transparent coordination mechanisms and regular information sharing between INGOs and other stakeholders. Enable INGOs to coordinate at strategic and operational level in Jordan by facilitating high quality, regular meetings of Country Directors, thematic working groups.</p>
<p>Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</p>
<p>High level representation of INGO interests in external meetings and planning efforts nationally and globally; and strategically guide and encourage common advocacy and policy engagement. </p>
<p>Proactive agenda setting; facilitating a space for INGO-INGO collaboration and with other stakeholders; enabling sharing of information and analysis for effective decision-making.</p>
<p>Oversees the development, review and implementation of JIF Advocacy Strategy in close collaboration with the JIF Advocacy Working Group, while mobilizing and leveraging support from member organizations.<br>
Responsible for the budgeting, budget management and accountability with the support of NRC’s finance and grants teams.</p>
<p>Able to appreciate political necessity and delicate policy issues in humanitarian, development, and peacebuilding work and the application of principles to programming.</p>
<p>Acting as focal point for information/experience sharing with and among NGOs on relevant issues including managing NGO Forum and INGO membership, contact lists and mailing lists<br>
Manages the Secretariat staff and consultants. Ensure responsiveness to staff, ready to support them as needed, an advocate for staff well-being.</p>
<p>Ensures the development of and compliance with procedures for the Forum and ensure compliance with and adherence to JIF approved policies and procedures and to and donor policies, guidance, and procedures.</p>
<p>• Fundraise for the JIF, in coordination with the SC, to ensure sufficient funds to maintain operations of the Forum.</p>
<p> </p>
<p><strong>What you will bring</strong></p>
<p>Undergraduate/postgraduate qualifications in international relations, political science, development or other relevant field.</p>
<p>5+ years of experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels). Additional experience working in a coordination role in not only a humanitarian but a development setting is preferred. </p>
<p>Proven high profile management, coordination and strong advocacy experience in conflict-affected countries in humanitarian context.</p>
<p>Demonstrated communication, leadership skills, interpersonal and negotiation/diplomatic skills.</p>
<p>Documented skills in developing proposals, budgets and reports and familiarity with alternative funding modalities.</p>
<p>Knowledge of international humanitarian law and humanitarian reform is a plus, and demonstrated knowledge of humanitarian architecture, the UN system, and development coordination and familiarity with HDP Nexus contexts, Durable Solutions, and Localization.</p>
<p>Strong understanding of protection and conflict sensitivity. </p>
<p>Understanding of internal NRC operational and administrative system is an asset.</p>
<p>Please download the detailed job description to learn more about the position.</p>
<p><strong>What we offer</strong></p>
<p>Duty station: Amman, Jordan <br>
Duration of contract: Until 31 December 2026 <br>
Travel: Up to 10%.<br>
Salary/benefits: Grade 11 on NRC's grading structure. <br>
NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.<br>
We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.<br>
Find out more about the benefits of working for NRC</p>
<p><strong>Important information about the application process</strong></p>
<ul>
<li>We invite applications from all qualified candidates matching the profile. </li>
<li>Please ensure you attach copies of your academic and professional certificates. </li>
<li>To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.</li>
<li>When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.</li>
<li>Submit your application and CV in English, taking care to attach your latest CV.</li>
<li>Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.</li>
<li>Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.</li>
</ul>
<p> </p>
<p><em>Why NRC?</em></p>
<p>The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.</p>
<p>Watch this short video to see NRC in action.</p>
<p>We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:</p>
<p>do demanding and professional work, often in challenging contexts<br>
join a work culture that empowers every employee to share ideas and take responsibility<br>
be part of a welcoming and supportive community committed to human dignity<br>
Learn more about NRC</p>
<p>Learn more about NRC Jordan</p>
<p>Learn more about the Jordan INGO Forum</p>
<p>About Us<br>
The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee. </p>
<p>Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people. </p>
<p>At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion. </p>
<p>Together, we save lives and rebuild futures.</p>
<p>Safeguarding is central to NRC’s work. We expect all employees to: <br>
• treat everyone with respect and dignity <br>
• contribute to building a safe environment for all <br>
• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH) <br>
• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Sales Development Representative (SDR) is responsible for driving pipeline growth by identifying, engaging, and qualifying new business opportunities across target enterprise, corporate, and government segments. This role focuses on outbound prospecting, early-stage relationship building, and generating high-quality opportunities that contribute directly to revenue growth.</p> <p>The SDR will work closely with Account Managers and Sales teams to ensure qualified prospects are effectively progressed through the sales cycle, supporting ZainTECH s expansion across key ICT solution areas.</p> <p>Responsibilities:</p> <p> <u>Pipeline Generation & Prospecting</u> </p> <ul> <li>Drive outbound prospecting activities to generate qualified leads and new business opportunities.</li> <li>Identify and research target accounts across enterprise, corporate, and public sector markets.</li> <li>Execute structured outreach through calls, emails, and digital engagement channels.</li> <li>Secure meetings and discovery sessions with key decision-makers and influencers.</li> </ul> <p> <u>Lead Qualification & Opportunity Development</u> </p> <ul> <li>Assess prospects based on business needs, buying intent, decision-making structure, and strategic fit.</li> <li>Gather insights into customer environments, challenges, and future initiatives.</li> <li>Maintain consistent follow-up to nurture prospects until qualified opportunities are created.</li> </ul> <p> <u>Sales Collaboration</u> </p> <ul> <li>Partner closely with Account Managers to transition qualified leads into active opportunities.</li> <li>Provide detailed handover notes, including customer context, requirements, and engagement history.</li> <li>Support broader sales initiatives aligned with ZainTECH s ICT portfolio. </li> </ul> <p> <u>CRM & Reporting</u> </p> <ul> <li>Maintain accurate records within Salesforce CRM, including prospect activity, pipeline updates, and engagement outcomes.</li> <li>Support reporting requirements and ensure data integrity across sales processes.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul> <li>2 3 years of experience in sales development, lead generation, or outbound B2B ICT sales.</li> <li>Experience prospecting across enterprise or government customer environments is preferred.</li> <li>Demonstrated ability to achieve activity targets and contribute to revenue pipeline growth.</li> <li>Experience using CRM platforms such as Salesforce.</li> <li>Familiarity with sales engagement tools and structured outreach methodologies.</li> <li>Strong written and verbal communication skills in English and Arabic.</li> <li>Excellent relationship-building and stakeholder engagement capabilities.</li> <li>Highly organized with strong time management and prioritization skills.</li> <li>Self-motivated, results-driven, and comfortable working in a fast-paced environment.</li> <li>Entrepreneurial mindset with a strong desire to learn and grow within technology sales.</li> </ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>The Sales Development Representative (SDR) is responsible for driving pipeline growth by identifying, engaging, and qualifying new business opportunities across target enterprise, corporate, and government segments.<br> This role focuses on outbound prospecting, early-stage relationship building, and generating high-quality opportunities that contribute directly to revenue growth.<br> The SDR will work closely with Account Managers and Sales teams to ensure qualified prospects are effectively progressed through the sales cycle, supporting ZainTECH’s expansion across key ICT solution areas.<br> Responsibilities: Pipeline Generation & Prospecting Drive outbound prospecting activities to generate qualified leads and new business opportunities.<br> Identify and research target accounts across enterprise, corporate, and public sector markets.<br> Execute structured outreach through calls, emails, and digital engagement channels.<br> Secure meetings and discovery sessions with key decision-makers and influencers.<br> Lead Qualification & Opportunity Development Assess prospects based on business needs, buying intent, decision-making structure, and strategic fit.<br> Gather insights into customer environments, challenges, and future initiatives.<br> Maintain consistent follow-up to nurture prospects until qualified opportunities are created.<br> Sales Collaboration Partner closely with Account Managers to transition qualified leads into active opportunities.<br> Provide detailed handover notes, including customer context, requirements, and engagement history.<br> Support broader sales initiatives aligned with ZainTECH’s ICT portfolio.<br> CRM & Reporting Maintain accurate records within Salesforce CRM, including prospect activity, pipeline updates, and engagement outcomes.<br> Support reporting requirements and ensure data integrity across sales processes.<br> 2–3 years of experience in sales development, lead generation, or outbound B2B ICT sales.<br> Experience prospecting across enterprise or government customer environments is preferred.<br> Demonstrated ability to achieve activity targets and contribute to revenue pipeline growth.<br> Experience using CRM platforms such as Salesforce.<br> Familiarity with sales engagement tools and structured outreach methodologies.<br> Strong written and verbal communication skills in English and Arabic.<br> Excellent relationship-building and stakeholder engagement capabilities.<br> Highly organized with strong time management and prioritization skills.<br> Self-motivated, results-driven, and comfortable working in a fast-paced environment.<br> Entrepreneurial mindset with a strong desire to learn and grow within technology sales.<br></span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>TERMS OF REFERENCE FOR Youth-Led Research on Environmental Challenges and Women s Rights Project Strengthened the active participation of women (Jordanians, Syrian Refuges, Youth and Women with Disabilities) with a comprehensive approach to rights in Jordan , funded by AECID Spanish Agency for International Development Cooperation.</p><p>INTRODUCTION Alianza por la Solidaridad-ActionAid was born with the vocation of working to achieve a better and more sustainable world for all, regardless of where they were born or where they decided to live. We invest all our work, knowledge, experience, and creativity in defending and advancing global rights in all parts of the world and for all people. Our work responds to the defense of the rights of migrants, the rights of women around the world, the sustainability of the environment and the defense of the rights of people affected by humanitarian crises. For this, we know that we need to build an informed, critical global citizenship that is eager to get involved in the social changes necessary to achieve a world that puts people and human rights at the center. And we know that advocacy is key to achieving this. Alianza-AA has been working in Jordan since 2007. The organisation has always collaborated with Jordanian organizations of a strong feminist nature and supported the work of civil society, especially in terms of empowerment and women's rights, prevention and response to sexual and gender-based violence, both with Jordanian women and refugees. It is specialized in the detection and care of cases of GBV through clinics and OneStop Centres, training to non-specialized actors for the detection, referral and response to cases of GBV, the application of standard procedures and policies to ensure quality in multisectoral services, training and awareness in GBV and women s rights, promotion of women leadership and participation, studies, etc.</p><p>Project context These ToR are developed within the framework of the program (hereinafter the Convenio) entitled "Strengthened the active participation of women (Jordanians, Syrian Refugees, Youth and Women with Disabilities - WwD) with a comprehensive approach to rights in Jordan", funded by the Spanish Cooperation AECID. Alianza por la Solidaridad-ActionAid is part of a consortium formed by three Spanish NGOs (Alianza-AA, MPDL and NOVACT), of which Movement for Peace MPDL is the lead, organization for this intervention, along with the local partners: Be Positive; Community Based Rehabilitation Center (CBR); I Dare; and Housewives Association (HSF). The direct local partner of Alianza is HSF. To contribute to this, Activity A1.4 will engage youth activists from Jordan to design and implement two participatory research projects. These studies will explore the intersection between environmental challenges (including climate change) and women s rights, such as:</p><ul><li>How climate and environmental changes affect women s daily lives and rights (e.g., access to resources, health, participation).</li><li>How women and girls contribute to environmental protection and community resilience.</li><li>The role of youth and women s activism in advancing environmental justice and peace.</li></ul><p>Objectives This initiative provides a learning-by-doing opportunity for young activists to lead their own research projects, supported by Alianza-AA and Liwan mentors. The goal is to:</p><ul><li>Build young people s knowledge and skills in participatory and feminist research.</li><li>Strengthen their leadership and advocacy capacities.</li><li>Generate evidence and recommendations to inform local action and community awareness on issues linking women s rights and gender issues with environmental challenges.</li></ul><p>Roles and Responsibilities To ensure smooth implementation and clear coordination, responsibilities will be shared between Liwan Youth Space and Alianza por la Solidaridad-ActionAid (Alianza-AA) as follows:</p><p>Selection Process: Conducted jointly by Liwan and Alianza-AA. Liwan will play a key role in identifying and assessing candidates based on their familiarity with youth groups and local context, while Alianza-AA will ensure alignment with project objectives and criteria.</p><p>Capacity Assessment: • Led by Liwan, given its close engagement with participants and understanding of their capacities and learning needs.</p><p>Training and Capacity-Building Design: • Co-developed by Liwan and Alianza-AA to ensure both contextual relevance and technical quality.</p><p>Training Implementation: • Led by Liwan, utilizing its internal team and network of resource persons. Alianza-AA will provide complementary technical support where needed, either directly or through external experts.</p><p>Mentoring and Research Process: • Liwan will provide continuous, hands-on mentoring to youth researchers throughout all stages of the research process, including topic selection, data collection, and drafting. • Alianza-AA will provide overall supervision and coordination, including reviewing and approving research outputs and offering targeted technical support when needed.</p><p>Coordination and Oversight: • A focal point from Liwan will ensure day-to-day coordination and communication with Alianza-AA and partners.</p><ul><li>Transportation to research areas out of the residence area, if applicable and needed;</li><li>Exposure and possibility to get involved in other activities od the organization or project partners.</li></ul><p>REQUIREMENTS & SELECTION PROCESS We are looking for motivated youth activists who are passionate about environmental and gender justice, and who wish to strengthen their leadership in community action and research.</p><p>Profile requirement</p><ul><li>Age: 18 30 years old.</li><li>Nationality / Residency: Open to Jordanian and refugee youth residing in Amman, Zarqa, or Mafraq.</li><li>Commitment: Able to dedicate approx. 6 8 hours per week during the activity period (estimated 6 months maximum; 240h in total).</li><li>Interest: Demonstrated interest in environmental protection, women s rights, peacebuilding, or community work.</li><li>Education: Background in any of the following fields is desirable but not required:</li><ul><li>Environmental sciences, climate studies</li><li>Social sciences, gender studies, peace and conflict studies</li><li>Media, communications, or community development</li></ul><li>Skills (desirable but not mandatory):</li><ul><li>Good communication and teamwork skills.</li><li><br></li></ul></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Profile requirement</p><ul><li>Age: 18 30 years old.</li><li>Nationality / Residency: Open to Jordanian and refugee youth residing in Amman, Zarqa, or Mafraq.</li><li>Commitment: Able to dedicate approx. 6 8 hours per week during the activity period (estimated 6 months maximum; 240h in total).</li><li>Interest: Demonstrated interest in environmental protection, women s rights, peacebuilding, or community work.</li><li>Education: Background in any of the following fields is desirable but not required:<ul><li>Environmental sciences, climate studies</li><li>Social sciences, gender studies, peace and conflict studies</li><li>Media, communications, or community development</li></ul></li><li>Skills (desirable but not mandatory):<ul><li>Good communication and teamwork skills.</li><li>Curiosity and openness to learn research and advocacy techniques.</li><li>Basic writing or digital documentation skills (e.g., note-taking, photo/video, social media).</li><li>Good command of English is desirable. While the research outputs will be primarily developed in Arabic to ensure accessibility and full engagement of participants, key sections and summaries will be translated into English to support supervision, quality assurance, and broader dissemination.</li><li>Experience volunteering or engaging in youth/community initiatives.</li></ul></li></ul><p>Special encouragement: Applications are strongly encouraged from:</p><ul><li>Young women and girls interested in activism and community leadership.</li><li>Youth with disabilities wish to explore inclusion and environmental issues.</li><li>Refugee youth who want to highlight environmental and gender challenges in their communities.</li></ul><p></p></section>
<p><h4>Position details</h4>
<p><strong>Reporting line:</strong> Reports directly to the Head of Treasury & Accounting, with executive oversight from the Chief Financial Officer (CFO).<br>
<strong>Location:</strong> Fully remote or hybrid, determined by candidate location and business needs on a case-by-case basis.</p>
<h4>General purpose</h4>
<p>Responsible for leading the payment operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.</p>
<h4>Specific objectives (~12 months)</h4>
<ul>
<li>Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.</li>
<li>Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.</li>
<li>Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.</li>
<li>Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.</li>
<li>Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.</li>
<li>Increase automation of payment processing activities in line with agreed quarterly targets.</li>
<li>Strategically manage payment routes to reduce settlement costs and overall PSP expenses.</li>
<li>Mentor and manage a globally distributed financial operations team to maintain consistent performance, accountability, and service standards.</li>
<li>Provide clear and timely communication to senior management on financial operations performance, risks, incidents, and strategic initiatives.</li>
<li>Manage chargeback and dispute processing within agreed service level agreements (SLAs).</li>
</ul>
<h4>Key activities</h4>
<ul>
<li>Measure, monitor, and report the performance of each payment processor against agreed operational KPIs.</li>
<li>Continually assess team capability, coach team members, and support ongoing performance improvement.</li>
<li>Resolve payment functionality issues and address complex operational or program-related issues.</li>
<li>Maintain payment and order processing workflows according to established priorities.</li>
<li>Drive achievement of agreed qualitative and quantitative operational targets.</li>
<li>Analyze payment operations statistics and compile accurate performance reports.</li>
<li>Coordinate with development and technology teams to continually improve the customer payment experience.</li>
<li>Manage escalations requiring additional research, cross-functional coordination, and subject matter expertise.</li>
<li>Identify the most relevant payment methods for each project based on country, customer segment, and transaction cost.</li>
<li>Supervise technical integrations with Payment Service Providers (PSPs).</li>
</ul>
<h4>Requirements</h4>
<h4>Key competences</h4>
<ul>
<li>Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).</li>
<li>Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.</li>
<li>Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.</li>
<li>Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.</li>
<li>Likely current job: Senior Payment Operations Manager, Head of Payments, Financial Operations Director, Payments Lead, or similar roles within a CFD brokerage, cryptocurrency exchange, Payment Service Provider (PSP), fintech, online trading platform, or other high-risk payment environment.</li>
</ul>
<h4>Benefits</h4>
<h4>Employer value proposition</h4>
<p>Join a global CFD brokerage and cryptocurrency exchange in a high-impact financial operations leadership role, with ownership over payment operations, PSP performance, transaction processing reliability, payment routing, automation, and cost efficiency across multiple jurisdictions. Benefit from a flexible remote or hybrid working model, exposure to complex high-risk payment environments, and the opportunity to lead a globally distributed team while directly influencing customer experience and operational scalability.</p>
<p><strong>Compensation:</strong> Competitive base salary plus variable pay, determined based on candidate experience.</p>
<p><strong>Assessment process:</strong> Candidate evaluation includes interviews with the Head of Treasury & Accounting and CFO, a structured assessment of payment operations expertise, and a case discussion focused on PSP performance, payment routing, operational KPIs, and escalation management.</p></p><p></p>
<p><h4>Position details</h4>
<p><strong>Reporting line:</strong> Reports directly to the Head of Treasury & Accounting, with executive oversight from the Chief Financial Officer (CFO).<br>
<strong>Location:</strong> Fully remote or hybrid, determined by candidate location and business needs on a case-by-case basis.</p>
<h4>General purpose</h4>
<p>Responsible for leading the payment operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.</p>
<h4>Specific objectives (~12 months)</h4>
<ul>
<li>Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.</li>
<li>Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.</li>
<li>Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.</li>
<li>Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.</li>
<li>Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.</li>
<li>Increase automation of payment processing activities in line with agreed quarterly targets.</li>
<li>Strategically manage payment routes to reduce settlement costs and overall PSP expenses.</li>
<li>Mentor and manage a globally distributed financial operations team to maintain consistent performance, accountability, and service standards.</li>
<li>Provide clear and timely communication to senior management on financial operations performance, risks, incidents, and strategic initiatives.</li>
<li>Manage chargeback and dispute processing within agreed service level agreements (SLAs).</li>
</ul>
<h4>Key activities</h4>
<ul>
<li>Measure, monitor, and report the performance of each payment processor against agreed operational KPIs.</li>
<li>Continually assess team capability, coach team members, and support ongoing performance improvement.</li>
<li>Resolve payment functionality issues and address complex operational or program-related issues.</li>
<li>Maintain payment and order processing workflows according to established priorities.</li>
<li>Drive achievement of agreed qualitative and quantitative operational targets.</li>
<li>Analyze payment operations statistics and compile accurate performance reports.</li>
<li>Coordinate with development and technology teams to continually improve the customer payment experience.</li>
<li>Manage escalations requiring additional research, cross-functional coordination, and subject matter expertise.</li>
<li>Identify the most relevant payment methods for each project based on country, customer segment, and transaction cost.</li>
<li>Supervise technical integrations with Payment Service Providers (PSPs).</li>
</ul>
<h4>Requirements</h4>
<h4>Key competences</h4>
<ul>
<li>Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).</li>
<li>Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.</li>
<li>Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.</li>
<li>Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.</li>
<li>Likely current job: Senior Payment Operations Manager, Head of Payments, Financial Operations Director, Payments Lead, or similar roles within a CFD brokerage, cryptocurrency exchange, Payment Service Provider (PSP), fintech, online trading platform, or other high-risk payment environment.</li>
</ul>
<h4>Benefits</h4>
<h4>Employer value proposition</h4>
<p>Join a global CFD brokerage and cryptocurrency exchange in a high-impact financial operations leadership role, with ownership over payment operations, PSP performance, transaction processing reliability, payment routing, automation, and cost efficiency across multiple jurisdictions. Benefit from a flexible remote or hybrid working model, exposure to complex high-risk payment environments, and the opportunity to lead a globally distributed team while directly influencing customer experience and operational scalability.</p>
<p><strong>Compensation:</strong> Competitive base salary plus variable pay, determined based on candidate experience.</p>
<p><strong>Assessment process:</strong> Candidate evaluation includes interviews with the Head of Treasury & Accounting and CFO, a structured assessment of payment operations expertise, and a case discussion focused on PSP performance, payment routing, operational KPIs, and escalation management.</p></p><p></p>