وظائف Sharepoint في الأردن

<p><h4>Job purpose</h4> <p>Exists to design and develop high-quality SharePoint applications (online or on-premises) to serve the business need. Develop new features and infrastructure development in support of rapidly emerging business and project requirements. Assume leadership of new projects from conceptualization to deployment. Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design. Select and work with the best SDLC model for different digital solutions required from the internal customer. Adhere to best practices and pursue continued learning opportunities.</p> <h4>Key accountability areas</h4> <strong>Deployment:</strong><br> <p>Oversee the SharePoint user access and application deployment.</p> <strong>SharePoint technologies:</strong><br> <p>Maintain and help administer SharePoint 2013 and SharePoint Online, including daily monitoring, troubleshooting, and performance analysis. Perform typical administrative activities such as backup, restore, site creation, and user issue resolution.</p> <strong>Configuration:</strong><br> <p>Configure and maintain document libraries, lists, and WSS site collections and deploy SharePoint at the enterprise level in a distributed environment. Participate in the gathering of requirements and documentation from non-technical business users.</p> <strong>Development:</strong><br> <p>Work with business users to gather requirements, write specifications, and code changes needed to install and support SharePoint customization, changes, and enhancements. Apply industry-standard object-oriented programming best practices and design patterns. Develop, test, and refine the applications to meet stakeholder requirements and establish user interface design. Isolate, diagnose, repair, and resolve software problems.</p> <strong>Design:</strong><br> <p>Create logical and functional software code in a variety of languages, particularly those related to SharePoint. Create functional design documents, translate the business requirements into system requirements, create a prototype of recommended solutions, demo to the users, and implement the solution including new site creation, configuration, and custom workflows.</p> <strong>Coaching and mentoring:</strong><br> <p>Provide the necessary technical guidance and support for junior consultants to ensure the team can produce high-quality technical solutions with a very low defect rate while meeting deadlines. Provide general program management and consulting tasks to support the other areas of the governance team with business planning.</p> <h4>Role accountability</h4> <strong>HR proficiency:</strong><br> <p>Ability to obtain updated soft and technical skills related to the job.</p> <strong>Delivery:</strong><br> <p>Perform the planned activities to meet the operational and development targets as per delivery schedules. Utilize resources effectively to achieve objectives within efficient cost and time. Provide a periodic report detailing the deviation and execution of planned tasks.</p> <strong>Problem-solving:</strong><br> <p>Solve any related problems that arise and escalate any complex operational issues.</p> <strong>Quality:</strong><br> <p>Ensure quality requirements to develop effective quality control and processes including specifications for products, processes, or related activities.</p> <strong>Business process improvements:</strong><br> <p>Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p> <strong>Compliance:</strong><br> <p>Comply with related policies, procedures, and work instructions.</p> <strong>Health, safety, and environment:</strong><br> <p>Ensure compliance with relevant safety, quality, and environmental management procedures and controls within the defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products and services.</p> <h4>Academic qualification</h4> <p>Bachelor degree in information technology or any relevant field.</p> <h4>Work experience</h4> <p>4 to 6 years.</p> <h4>Technical / functional competencies</h4> <ul> <li>Applications development standards and procedures</li> <li>Applications knowledge</li> <li>Applications system analysis</li> </ul></p><p></p>

<p><h4>Job purpose</h4> <p>Exists to design and develop high-quality SharePoint applications (online or on-premises) to serve the business need. Develop new features and infrastructure development in support of rapidly emerging business and project requirements. Assume leadership of new projects from conceptualization to deployment. Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design. Select and work with the best SDLC model for different digital solutions required from the internal customer. Adhere to best practices and pursue continued learning opportunities.</p> <h4>Key accountability areas</h4> <strong>Deployment:</strong><br> <p>Oversee the SharePoint user access and application deployment.</p> <strong>SharePoint technologies:</strong><br> <p>Maintain and help administer SharePoint 2013 and SharePoint Online, including daily monitoring, troubleshooting, and performance analysis. Perform typical administrative activities such as backup, restore, site creation, and user issue resolution.</p> <strong>Configuration:</strong><br> <p>Configure and maintain document libraries, lists, and WSS site collections and deploy SharePoint at the enterprise level in a distributed environment. Participate in the gathering of requirements and documentation from non-technical business users.</p> <strong>Development:</strong><br> <p>Work with business users to gather requirements, write specifications, and code changes needed to install and support SharePoint customization, changes, and enhancements. Apply industry-standard object-oriented programming best practices and design patterns. Develop, test, and refine the applications to meet stakeholder requirements and establish user interface design. Isolate, diagnose, repair, and resolve software problems.</p> <strong>Design:</strong><br> <p>Create logical and functional software code in a variety of languages, particularly those related to SharePoint. Create functional design documents, translate the business requirements into system requirements, create a prototype of recommended solutions, demo to the users, and implement the solution including new site creation, configuration, and custom workflows.</p> <strong>Coaching and mentoring:</strong><br> <p>Provide the necessary technical guidance and support for junior consultants to ensure the team can produce high-quality technical solutions with a very low defect rate while meeting deadlines. Provide general program management and consulting tasks to support the other areas of the governance team with business planning.</p> <h4>Role accountability</h4> <strong>HR proficiency:</strong><br> <p>Ability to obtain updated soft and technical skills related to the job.</p> <strong>Delivery:</strong><br> <p>Perform the planned activities to meet the operational and development targets as per delivery schedules. Utilize resources effectively to achieve objectives within efficient cost and time. Provide a periodic report detailing the deviation and execution of planned tasks.</p> <strong>Problem-solving:</strong><br> <p>Solve any related problems that arise and escalate any complex operational issues.</p> <strong>Quality:</strong><br> <p>Ensure quality requirements to develop effective quality control and processes including specifications for products, processes, or related activities.</p> <strong>Business process improvements:</strong><br> <p>Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p> <strong>Compliance:</strong><br> <p>Comply with related policies, procedures, and work instructions.</p> <strong>Health, safety, and environment:</strong><br> <p>Ensure compliance with relevant safety, quality, and environmental management procedures and controls within the defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products and services.</p> <h4>Academic qualification</h4> <p>Bachelor degree in information technology or any relevant field.</p> <h4>Work experience</h4> <p>4 to 6 years.</p> <h4>Technical / functional competencies</h4> <ul> <li>Applications development standards and procedures</li> <li>Applications knowledge</li> <li>Applications system analysis</li> </ul></p><p></p>

<p><h4>Job purpose</h4> <p>Exists to design and develop high-quality SharePoint applications (Online or on-premises) to serve the business need. Develop new features and infrastructure development in support of rapidly emerging business and project requirements. Assume leadership of new projects from conceptualization to deployment. Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design. Select and work with the best SDLC model for different digital solutions required from the internal customer. Adhere to best practices and pursue continued learning opportunities.</p> <h4>Key accountability areas</h4> <p><strong>Deployment:</strong><br> Oversee the SharePoint user access and application deployment.</p> <p><strong>SharePoint technologies:</strong><br> Maintain and help administer SharePoint 2013 and SharePoint Online, including daily monitoring, troubleshooting, and performance analysis.<br> Perform typical administrative activities such as backup, restore, site creation, and user issue resolution.</p> <p><strong>Configuration:</strong><br> Configure and maintain document libraries, lists, and WSS site collections and deploy SharePoint at the enterprise level in a distributed environment.<br> Participate in the gathering of requirements and documentation from non-technical business users.</p> <p><strong>Development:</strong><br> Work with business users to gather requirements, write specifications, and code changes needed to install and support SharePoint customization, changes, and enhancements.<br> Apply industry-standard object-oriented programming best practices and design patterns.<br> Develop, test, and refine the applications to meet stakeholder requirements and establish user interface design.<br> Isolate, diagnose, repair, and resolve software problems.</p> <p><strong>Design:</strong><br> Create logical and functional software code in a variety of languages, particularly those related to SharePoint.<br> Create functional design documents, translate the business requirements into system requirements, create a prototype of recommended solutions, demo to the users, and implement the solution including new site creation, configuration, and custom workflows.</p> <p><strong>Coaching and mentoring:</strong><br> Provide the necessary technical guidance and support for junior consultants to ensure the team can produce high-quality technical solutions with a very low defect rate while meeting deadlines.<br> Provide general program management and consulting tasks to support the other areas of the governance team with business planning.</p> <h4>Role accountability</h4> <p><strong>HR proficiency:</strong><br> Ability to obtain updated soft and technical skills related to the job.</p> <p><strong>Delivery:</strong><br> Perform the planned activities to meet the operational and development targets as per delivery schedules.<br> Utilize resources effectively to achieve objectives within efficient cost and time.<br> Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</p> <p><strong>Problem-solving:</strong><br> Solve any related problems that arise and escalate any complex operational issues.</p> <p><strong>Quality:</strong><br> Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.</p> <p><strong>Business process improvements:</strong><br> Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p> <p><strong>Compliance:</strong><br> Comply with related policy and procedures and work instructions.</p> <p><strong>Health, safety, and environment:</strong><br> Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</p> <h4>Academic qualification</h4> <p>Bachelor degree in Information Technology or any relevant field</p> <h4>Work experience</h4> <p>4 to 6 years</p> <h4>Technical / functional competencies</h4> <ul> <li>Applications development standards and procedures</li> <li>Applications knowledge</li> <li>Applications system analysis</li> </ul></p><p></p>

<h4 ><strong >Job Title:&nbsp; Clinical Focal Point FSR # 810&nbsp;</strong></h4> <div class="ltr description_div" > <p ><strong >Location: Roving Camps</strong></p> <p ><strong >JOB SUMMARY:</strong></p> <div class="OutlineElement Ltr SCXW256161845 BCX8" > <p class="Paragraph SCXW256161845 BCX8" ><span class="TextRun SCXW256161845 BCX8" lang="EN-US" >The International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. Established in 1984 by volunteer doctors and nurses, the International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. By offering training and health care to local populations and medical assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitate devastated health care systems and help bring them back to self-reliance. The clinic focal point at International Medical Corps leads and supervises a multidisciplinary team, encompassing both Mental Health and Psychosocial Support (MHPSS) and Child Protection Case Managers. This role integrates a biopsychosocial, multidisciplinary, and community-based approach, ensuring comprehensive and effective service delivery. The case manager’s focal point is responsible for providing leadership and guidance to the team, promoting quality outcomes in both MHPSS and child protection case management. This includes overseeing the provision of mental health case management and other relevant services for individuals with MHPSS needs, as well as ensuring that Child Protection Case Managers conduct comprehensive assessments, planning, implementation, coordination, monitoring, and evaluation of individual children's needs.</span></p> <p class="Paragraph SCXW256161845 BCX8" >&nbsp;</p> <p class="Paragraph SCXW256161845 BCX8" >&nbsp;</p> <div class="OutlineElement Ltr SCXW78054859 BCX8" > <p class="Paragraph SCXW78054859 BCX8" ><strong><span class="TextRun SCXW78054859 BCX8" lang="EN-US" >MAIN TASKS AND RESPONSABILITIES</span></strong></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Overview</strong><br><p><span>KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration – through conceptualization – to realization of planning, design or project delivery in the built and natural environments. For over 60 years we’ve led with vision, contributing to many of the world’s most ambitious projects, iconic places, remarkable experiences and prosperous communities.</span><br><br><span>As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms. We are also ranked by World Architecture as the 51st largest global architecture firm and the #1 Firm in the Middle East Region in their 2024 WA100 Survey.</span><br><span>We invite you to join us. Why?</span><br><span>When you join KEO, you’ll discover more than just a job – you’ll find a supportive environment that fosters your professional development through internal global mobility and career development and does so within a culture that supports company-wide health and well-being through on-demand counselling services and regular workplace clinics. You will be invited to celebrate community events such as sports days, fun-runs, in-house sports teams and beach clean ups. In addition to your competitive package and benefits you will have access to a suite of policies that include hybrid working arrangements, individual athletic sponsorship, study assistance sponsorship, employee referral rewards.</span></p><br> <br><strong>Responsibilities</strong><br><p><span><strong>JOB SUMMARY</strong></span></p><br><p><span>The Enterprise Digital Solutions Analyst is a full-stack digital practitioner within KEO Group’s IT function, responsible for designing and delivering solutions that digitize, automate, and surface intelligence across the organization. The role spans four capability pillars — Microsoft platform and SPFx/.NET development, Power Platform architecture, data and analytics engineering, and AI integration - with a strong secondary differentiator in Autodesk APS and AEC platform integrations. It requires someone equally comfortable writing a TypeScript web part, building a cross-platform mobile app in React Native, standing up a .NET Core service or Python automation, designing a Dataverse schema, building a Power BI semantic model, or prototyping an Azure OpenAI solution. Working within a multidisciplinary practice of data, knowledge, and infrastructure specialists, the Analyst translates operational challenges into scalable, well-governed digital products that KEO’s people actually use - across projects, practices, and geographies.</span></p><br><p><span><strong>KEY TASKS AND RESPONSIBILITIES</strong></span></p><br><p><span><strong>Microsoft Platform Development &amp; Automation</strong></span></p><br><ul><li><span>Own the design, development, and delivery of solutions across the full Microsoft stack - from Power Platform apps and flows to SPFx web parts, .NET Azure Functions, and Graph API integrations - translating complex business requirements into maintainable, scalable applications.</span></li><li><span>Build and govern automated business processes across M365, integrating SharePoint Online, Dataverse, Teams, and third-party systems via connectors and direct REST/Graph API calls, selecting the right pattern based on performance, supportability, and security posture.</span></li><li><span>Extend Microsoft 365 Copilot through Copilot Studio - building declarative agents, custom connectors, and prompt extensions that surface KEO knowledge and process intelligence in the tools employees already use.</span></li><li><span>Build and deliver cross-platform mobile applications using React Native for Android and iOS, alongside modern web front-ends built with React and Next.js, extending KEO's digital solutions to field, site, and executive users beyond the desktop.</span></li></ul><p><span><strong>Data, Analytics &amp; Reporting</strong></span></p><br><ul><li><span>Apply strong analytical thinking and reporting skills to translate operational data into clear dashboards, reports, and business insights.</span></li><li><span>Clean, transform, and structure data using Power Query, DAX, and sound data modelling practices to support accurate and reliable reporting.</span></li><li><span>Work with APIs, endpoints, and connected data sources to integrate external and internal system data into reporting and analytics solutions.</span></li></ul><p><span><strong>AI Integration &amp; Innovation</strong></span></p><br><ul><li><span>Prototype and build AI-augmented solutions using Azure OpenAI, Copilot Studio, and the Power Platform AI Builder - identifying high-value use cases through engagement with business stakeholders and translating them into working pilots.</span></li><li><span>Stay ahead of the Microsoft AI and Power Platform release cadence, evaluating new capabilities (Copilot agents, AI Builder models, Semantic Kernel integrations) for relevance and value within KEO’s operating context.</span></li></ul><p><span><strong>Platform Support, Governance &amp; Collaboration</strong></span></p><br><ul><li><span>Participate in business requirements analysis and process re-engineering workshops, helping stakeholders articulate problems precisely before designing solutions.</span></li><li><span>Ensure that Health, Safety, Sustainability, and Continual Improvement principles are embedded in all work practices.</span></li><li><span>Performs other duties as assigned.</span></li></ul> <br><strong>Qualifications</strong><br><ul><li><span>Typically, 5–8 years of hands-on Microsoft platform development experience, with demonstrable depth across SharePoint Online and Azure integration.</span></li><li><span>Proficient in C#, .NET, and .NET Core for Azure Functions, Web APIs, and cross-platform back-end services; strong TypeScript and JavaScript (ES6+, async/await, module bundling), SPFx and client-side development; solid HTML5 and CSS3 for custom front-end work across SharePoint and Power Pages.</span></li><li><span>Deep SPFx development experience - web parts, application customizers, field customizers, and List View Command Sets - using PnP JS, Microsoft Graph Toolkit, and SharePoint REST and Graph API endpoints, with React component patterns as standard.</span></li><li><span>Hands-on experience building and shipping cross-platform mobile applications with React Native, including production deployments to both Android (Google Play) and iOS (App Store).</span></li><li><span>Strong command of React and Next.js for building modern, component-based and server-rendered web applications, including routing, state management, and integration with REST and Graph APIs.</span></li><li><span>Proficient in Python for scripting, automation, data processing, and back-end service development, integrating with Azure services and enterprise APIs.</span></li><li><span>Hands-on experience with Power Automate and Power BI</span></li><li><span>Hands-on experience with Azure Functions, Azure Logic Apps, Azure Storage Accounts (blobs, queues, tables), Azure Service Bus, and API Management for enterprise integration patterns; familiar with Azure DevOps CI/CD pipelines for Power Platform solutions, SPFx packages, and .NET APIs.</span></li><li><span>Solid command of Entra ID app registrations, OAuth 2.0 flows (authorization code, client credentials, on-behalf-of), managed identities, and Microsoft Graph delta queries - able to design and debug end-to-end authentication flows across the Microsoft identity platform without assistance.</span></li><li><span>Strong relational database skills, including data schema design and management, authoring complex queries, developing and maintaining stored procedures, and performance optimization (indexing strategy, query plan analysis, and normalization) across SQL Server and comparable relational databases.</span></li><li><span>Experience building with Azure OpenAI (GPT-4o, embeddings, Assistants API), Azure AI Search (RAG patterns, semantic ranking, vector search), and AI Builder; familiar with Copilot Studio for declarative agents and custom connectors; working awareness of Semantic Kernel for orchestrating LLM-based workflows within enterprise applications.</span></li><li><span>Experience integrating systems using REST APIs, OAuth-secured endpoints, and structured data exchange patterns to support analytics, automation, and enterprise application workflows.</span></li><li><span>Experience in the AEC (Architecture, Engineering, and Construction) or professional services sector is advantageous.</span></li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>JOB SUMMARY</b></p><p>The Enterprise Digital Solutions Analyst is a full-stack digital practitioner within KEO Group s IT function, responsible for designing and delivering solutions that digitize, automate, and surface intelligence across the organization. The role spans four capability pillars Microsoft platform and SPFx/.NET development, Power Platform architecture, data and analytics engineering, and AI integration - with a strong secondary differentiator in Autodesk APS and AEC platform integrations. It requires someone equally comfortable writing a TypeScript web part, building a cross-platform mobile app in React Native, standing up a .NET Core service or Python automation, designing a Dataverse schema, building a Power BI semantic model, or prototyping an Azure OpenAI solution. Working within a multidisciplinary practice of data, knowledge, and infrastructure specialists, the Analyst translates operational challenges into scalable, well-governed digital products that KEO s people actually use - across projects, practices, and geographies.</p><p>KEY TASKS AND RESPONSIBILITIES</p><p>Microsoft Platform Development &amp; Automation</p><ul><li>Own the design, development, and delivery of solutions across the full Microsoft stack - from Power Platform apps and flows to SPFx web parts, .NET Azure Functions, and Graph API integrations - translating complex business requirements into maintainable, scalable applications.</li><li>Build and govern automated business processes across M365, integrating SharePoint Online, Dataverse, Teams, and third-party systems via connectors and direct REST/Graph API calls, selecting the right pattern based on performance, supportability, and security posture.</li><li>Extend Microsoft 365 Copilot through Copilot Studio - building declarative agents, custom connectors, and prompt extensions that surface KEO knowledge and process intelligence in the tools employees already use.</li><li>Build and deliver cross-platform mobile applications using React Native for Android and iOS, alongside modern web front-ends built with React and Next.js, extending KEO's digital solutions to field, site, and executive users beyond the desktop.</li></ul><p>Data, Analytics &amp; Reporting</p><ul><li>Apply strong analytical thinking and reporting skills to translate operational data into clear dashboards, reports, and business insights.</li><li>Clean, transform, and structure data using Power Query, DAX, and sound data modelling practices to support accurate and reliable reporting.</li><li>Work with APIs, endpoints, and connected data sources to integrate external and internal system data into reporting and analytics solutions.</li></ul><p>AI Integration &amp; Innovation</p><ul><li>Prototype and build AI-augmented solutions using Azure OpenAI, Copilot Studio, and the Power Platform AI Builder - identifying high-value use cases through engagement with business stakeholders and translating them into working pilots.</li><li>Stay ahead of the Microsoft AI and Power Platform release cadence, evaluating new capabilities (Copilot agents, AI Builder models, Semantic Kernel integrations) for relevance and value within KEO s operating context.</li></ul><p>Platform Support, Governance &amp; Collaboration</p><ul><li>Participate in business requirements analysis and process re-engineering workshops, helping stakeholders articulate problems precisely before designing solutions.</li><li>Ensure that Health, Safety, Sustainability, and Continual Improvement principles are embedded in all work practices.</li><li>Performs other duties as assigned.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Typically, 5 – 8 years of hands-on Microsoft platform development experience, with demonstrable depth across SharePoint Online and Azure integration.</li><li>Proficient in C#, .NET, and .NET Core for Azure Functions, Web APIs, and cross-platform back-end services; strong TypeScript and JavaScript (ES6+, async/await, module bundling), SPFx and client-side development; solid HTML5 and CSS3 for custom front-end work across SharePoint and Power Pages.</li><li>Deep SPFx development experience - web parts, application customizers, field customizers, and List View Command Sets - using PnP JS, Microsoft Graph Toolkit, and SharePoint REST and Graph API endpoints, with React component patterns as standard.</li><li>Hands-on experience building and shipping cross-platform mobile applications with React Native, including production deployments to both Android (Google Play) and iOS (App Store).</li><li>Strong command of React and Next.js for building modern, component-based and server-rendered web applications, including routing, state management, and integration with REST and Graph APIs.</li><li>Proficient in Python for scripting, automation, data processing, and back-end service development, integrating with Azure services and enterprise APIs.</li><li>Hands-on experience with Power Automate and Power BI</li><li>Hands-on experience with Azure Functions, Azure Logic Apps, Azure Storage Accounts (blobs, queues, tables), Azure Service Bus, and API Management for enterprise integration patterns; familiar with Azure DevOps CI/CD pipelines for Power Platform solutions, SPFx packages, and .NET APIs.</li><li>Solid command of Entra ID app registrations, OAuth 2.0 flows (authorization code, client credentials, on-behalf-of), managed identities, and Microsoft Graph delta queries - able to design and debug end-to-end authentication flows across the Microsoft identity platform without assistance.</li><li>Strong relational database skills, including data schema design and management, authoring complex queries, developing and maintaining stored procedures, and performance optimization (indexing strategy, query plan analysis, and normalization) across SQL Server and comparable relational databases.</li><li>Experience building with Azure OpenAI (GPT-4o, embeddings, Assistants API), Azure AI Search (RAG patterns, semantic ranking, vector search), and AI Builder; familiar with Copilot Studio for declarative agents and custom connectors; working awareness of Semantic Kernel for orchestrating LLM-based workflows within enterprise applications.</li><li>Experience integrating systems using REST APIs, OAuth-secured endpoints, and structured data exchange patterns to support analytics, automation, and enterprise application workflows.</li><li>Experience in the AEC (Architecture, Engineering, and Construction) or professional services sector is advantageous.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Overall Role Purpose:</strong><br><span>The Service Point Advisor is responsible for answering customer inquiries across the counter ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The Advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value-added services.</span><br><br><strong>Key activities</strong><br><span><strong>Customer:</strong></span><br><ul><li><span>Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner</span></li><li><span>Ensure that a high level of professional rapport is developed and maintained with all customers</span></li><li><span>Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required</span></li><li><span>Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved</span></li><li><span>Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action</span></li></ul><br><br><span><strong>Internal:</strong></span><br><ul><li><span>Follow customer service procedures as outlined in the manual to comply with the ISO/GSOP procedures and safe working practices</span></li><li><span>Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times</span></li><li><span>Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly</span></li></ul><br><br><span><strong>Process:</strong></span><br><ul><li><span>Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL’s most suitable service to the customer</span></li><li><span>Promote and sell DHL’s value-added services such as Insurance, Import Express and TDD and participate actively in the Sales Lead programme to contribute to the country revenue</span></li><li><span>Highlight opportunities and suggest solutions to improve DHL’s procedures, technology and service so that DHL can provide continuously universally high level of service to all customers</span></li><li><span>Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit</span></li><li><span>Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of team leaders</span></li><li><span>Ensure all shipments are manifested by end of each shift and also ensure all documents and invoices pertaining to WPX shipments are imaged for quicker clearance at destination- CIA</span></li><li><span>Keep record of the supplies and also the float money and submit to accounts a cash summary of the total cash sales at the end of each day. The cash summary report needs to be reconciled for the cash collected for the shipments</span></li><li><span>delivered (Receiver Paid) or accepted at the counter</span></li></ul><br><br><br><span><strong>People Management:</strong></span><br><span>Provide follow up for the call center Advisors during off hours by tracking and tracing shipments in adherence to DHL’s network trace standards</span><br><br><span><strong>Skills / Qualifications:</strong></span><br><span>Problem Solving</span><br><span>Customer Orientation</span><br><span>Planning and Organizing</span><br><span>Decision Making</span><br><span>Results Orientation</span><br><span>Teamwork</span><br><span>Accountability</span><br><span>Communication Skills</span><br><span>Self-Management</span><br><span>Attention to Detail</span><br><br><strong>Experience</strong><br><span>Excellent verbal communication skills and interpersonal style</span><br><span>Excellent personal presentation, grooming and hygiene</span><br><span>Excellent organizational skills, including ability to prioritize workload</span><br><span>Ability to effectively contribute as a team member as part of a busy team</span><br><span>Proven ability to work under pressure in a fast paced, time sensitive environment</span><br><span>Demonstrated ability to use initiative/judgement to solve job related issues</span><br><span>Good understanding of DHL Network</span><br><span>Strong problem-solving capability</span><br><span>Desire to get the job done</span><br><span>Passion to provide excellent Customer Service</span><br><span>Right first-time philosophy</span><br><span>Sound educational background with knowledge of the Service Industry, an added advantage</span><br><span>Working knowledge of Microsoft Word, Excel and Power Point.</span><br><span>Good oral and written communication skills – English &amp; Arabic preferable</span><br><span>Self-motivated individual capable of taking ownership and working independently</span><br><span>Tolerance for stress in a fast-paced working environment.</span><br><span>Excellent planning and organizing skills</span><br><span>Good team player</span><br><span>Adheres to policies and procedures</span><br><span>Possesses good relationship building and interpersonal skills</span><br><br><br><strong>Educational Qualifications</strong><br><span>Essential :Diploma Degree</span><br><span>Desired : BA degree </span><br><br> </div>

<p><h4>Job purpose</h4> <p>Exists to design and develop high-quality SharePoint applications (Online or on-premises) to serve the business need. Develop new features and infrastructure development in support of rapidly emerging business and project requirements. Assume leadership of new projects from conceptualization to deployment. Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design. Select and work with the best SDLC model for different digital solutions required from the internal customer. Adhere to best practices and pursue continued learning opportunities.</p> <h4>Key accountability areas</h4> <p><strong>Deployment:</strong><br> Oversee the SharePoint user access and application deployment.</p> <p><strong>SharePoint technologies:</strong><br> Maintain and help administer SharePoint 2013 and SharePoint Online, including daily monitoring, troubleshooting, and performance analysis.<br> Perform typical administrative activities such as backup, restore, site creation, and user issue resolution.</p> <p><strong>Configuration:</strong><br> Configure and maintain document libraries, lists, and WSS site collections and deploy SharePoint at the enterprise level in a distributed environment.<br> Participate in the gathering of requirements and documentation from non-technical business users.</p> <p><strong>Development:</strong><br> Work with business users to gather requirements, write specifications, and code changes needed to install and support SharePoint customization, changes, and enhancements.<br> Apply industry-standard object-oriented programming best practices and design patterns.<br> Develop, test, and refine the applications to meet stakeholder requirements and establish user interface design.<br> Isolate, diagnose, repair, and resolve software problems.</p> <p><strong>Design:</strong><br> Create logical and functional software code in a variety of languages, particularly those related to SharePoint.<br> Create functional design documents, translate the business requirements into system requirements, create a prototype of recommended solutions, demo to the users, and implement the solution including new site creation, configuration, and custom workflows.</p> <p><strong>Coaching and mentoring:</strong><br> Provide the necessary technical guidance and support for junior consultants to ensure the team can produce high-quality technical solutions with a very low defect rate while meeting deadlines.<br> Provide general program management and consulting tasks to support the other areas of the governance team with business planning.</p> <h4>Role accountability</h4> <p><strong>HR proficiency:</strong><br> Ability to obtain updated soft and technical skills related to the job.</p> <p><strong>Delivery:</strong><br> Perform the planned activities to meet the operational and development targets as per delivery schedules.<br> Utilize resources effectively to achieve objectives within efficient cost and time.<br> Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</p> <p><strong>Problem-solving:</strong><br> Solve any related problems that arise and escalate any complex operational issues.</p> <p><strong>Quality:</strong><br> Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.</p> <p><strong>Business process improvements:</strong><br> Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p> <p><strong>Compliance:</strong><br> Comply with related policy and procedures and work instructions.</p> <p><strong>Health, safety, and environment:</strong><br> Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</p> <h4>Academic qualification</h4> <p>Bachelor degree in Information Technology or any relevant field</p> <h4>Work experience</h4> <p>4 to 6 years</p> <h4>Technical / functional competencies</h4> <ul> <li>Applications development standards and procedures</li> <li>Applications knowledge</li> <li>Applications system analysis</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description</b></p><p>We are looking for an experienced Senior SharePoint Framework (SPFx) Developer to join our team full-time and become the technical owner of an existing Microsoft 365 application.</p><p>This is not a new project. We have an existing SPFx application that is currently being tested by pilot customers. The core functionality is in place, and we're looking for a senior developer to improve code quality, resolve technical issues, enhance the architecture, and continue building new features.</p><p>This is a hands-on role for someone who enjoys solving challenging technical problems, writing high-quality code, and building modern Microsoft 365 solutions.</p><p><br></p><p><b>Job Summary</b></p><p>As our Senior SharePoint Framework (SPFx) Developer, you will be responsible for maintaining, enhancing, and expanding an existing Microsoft 365 application. You'll work closely with company leadership to understand business requirements, recommend technical solutions, and deliver clean, maintainable, scalable software.</p><p>We're looking for someone who enjoys taking ownership of a product—not simply completing assigned development tasks.</p><p><br></p><p><b>5 Ways We'll Invest in You</b></p><ol><li><b> Own the Product</b> – Become the primary technical owner of a growing Microsoft 365 application.</li><li><b> Solve Interesting Problems</b> – Work with SPFx, Microsoft Graph, Microsoft Purview, Exchange Online, Azure, and modern Microsoft technologies.</li><li><b> Influence Technical Direction</b> – Help shape the architecture, coding standards, and future roadmap.</li><li><b> Work Directly with Leadership</b> – Collaborate closely with company leadership and have a meaningful impact on the product.</li><li><b> Grow with the Company</b> – As the platform grows, you'll have opportunities to lead future development efforts.</li></ol><p><br></p><p><b>Typical Duties</b></p><ul><li>Develop and maintain SharePoint Framework (SPFx) applications</li><li>Build new features using React and TypeScript</li><li>Integrate with Microsoft Graph API and Microsoft 365 services</li><li>Troubleshoot and resolve complex application issues</li><li>Improve application performance and scalability</li><li>Refactor and enhance existing code</li><li>Participate in architecture and technical design discussions</li><li>Write clean, maintainable, well-documented code</li><li>Perform code reviews and recommend best practices</li><li>Collaborate with leadership to prioritize development initiatives</li></ul><p><br></p><p><b>Responsibilities</b></p><ul><li>Take technical ownership of the existing application</li><li>Deliver high-quality, maintainable software</li><li>Troubleshoot and resolve complex technical issues</li><li>Recommend improvements to architecture and overall design</li><li>Document technical solutions and development processes</li><li>Communicate project status, risks, and recommendations</li><li>Stay current on Microsoft 365, SharePoint, and modern development best practices</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Technical Skills</b></p><ul><li>Expert-level SharePoint Framework (SPFx) development</li><li>Strong React and TypeScript experience</li><li>Microsoft Graph API</li><li>Microsoft Purview / eDiscovery</li><li>Exchange Online</li><li>Microsoft Entra ID (Azure AD)</li><li>SharePoint Online</li><li>Azure App Registrations</li><li>Azure Functions</li><li>Microsoft Teams APIs</li><li>Git and modern source control practices</li><li>Strong debugging, troubleshooting, and problem-solving skills</li><li>Excellent written and verbal English communication skills</li></ul><p><br></p><p><b>Nice to Have</b></p><ul><li>Experience building Microsoft 365 business applications</li><li>Experience with compliance, governance, or cybersecurity solutions</li><li>Experience taking ownership of existing software applications</li><li>Experience improving application architecture and code quality</li><li>Experience working in small, fast-moving product teams</li></ul><p><br></p><p><b>Education &amp; Experience</b></p><ul><li>5+ years of professional software development experience</li><li>3+ years of SharePoint Framework (SPFx) development</li><li>Proven experience delivering Microsoft 365 applications in production</li><li>Strong understanding of modern software architecture and development best practices</li><li>Bachelor's degree or equivalent professional experience</li></ul><p><br></p><p>We're looking for someone who wants to become a long-term member of our team, take ownership of an existing application, and help build a best-in-class Microsoft 365 solution.</p><p><br></p></div>