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<p><h4>Responsibilities</h4> <p>Receives the accounts within the portfolio under their responsibility and the nature of the transaction according to the decision of the EWS Committee, for the purpose of starting to manage the relationship with clients referred by the concerned committee.</p> <p>Monitors and manages the accounts for which a decision has been made by the EWS Committee, including all accounts (commercial, companies, and large corporations) that have been transferred to the Credit Processing Unit, and takes/follows up on the necessary corrective actions for these accounts.</p> <p>Manages the relationship with clients, conducts field visits, prepares visit reports and cash flow reports in coordination with all relevant departments such as Business Development, Credit Review, and Legal Department whenever necessary, reviews all terms, agreements, and contracts, and revises the account plans, CVI, and risk ratings according to the direct supervisor's instructions.</p> <p>Performs an audit of the early warning indicators for clients listed on the early warning lists, develops an action plan and timeline, and follows up on correcting the indicators that led to the inclusion of these accounts (account restructuring and enhancing guarantees) to help accelerate the return of the account to normal status within the Business Development departments or transfer it to Credit and Legal follow-up departments as per specified periods.</p> <p>Modifies account coding in the banking system for purposes such as changing account manager/profitability, etc.</p> <p>Examines client compliance with issued administrative decisions and all financial and non-financial conditions and commitments. In case of breach, submits memorandums to decision-makers that enhance the bank’s position regarding guarantees, pricing, and imposing all fees and commissions resulting from clients’ failure to meet all conditions and requirements outlined in the administrative decisions.</p> <p>Prepares periodic reports to the EWS Committee, including updates on progress in the action plan, detailing the determinants and commitments related to studying the removal of accounts listed within the Credit Processing Unit and their return to the business portfolio or direct transfer to the legal department.</p> <p>Serves as an original/alternate member within the business continuity plan and emergency teams assigned to him/her, executing all required tasks according to the plan to minimize crisis impacts and resume operations as quickly as possible.</p> <h4>Requirements</h4> <ul> <li>University degree in Administrative Sciences, Banking, or any related field.</li> <li>Practical experience of no less than five (5) years in various banking functions, including three (3) years in credit facilities.</li> <li>Good knowledge of English.</li> <li>Good knowledge of policies and procedures governing work and their updates (internal and external).</li> <li>Ability to analyze clients’ financial data, study the client’s financial position, and make credit decisions based on that information.</li> <li>Full knowledge of the services and products offered by the bank.</li> <li>Knowledge of technical and legal aspects related to various credit facilities provided by the bank.</li> <li>Practical and technical knowledge of laws related to corporate finance, documentation and verification, corporate law, bankruptcy, insolvency, and liquidation.</li> <li>Knowledge of the banking market, different market sectors, and existing economic conditions within the market scope.</li> <li>Knowledge of the instructions, laws, and regulations of the Central Bank of Jordan.</li> <li>Communication skills.</li> <li>Proficiency in computer use and dealing with different applied systems.</li> <li>Planning and organizational skills.</li> <li>Analytical and problem-solving skills.</li> <li>Negotiation and persuasion skills.</li> <li>Ability to handle work pressure.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Remote junior AI engineer – computer vision<br> Location: Remote<br> Employment type: Full-time (8 hours) remotely<br> Experience level: Junior (5+ years)</p> <p>InnovationTeam is a forward-thinking technology company that delivers advanced AI and data-driven solutions across multiple industries. We are currently seeking a junior AI engineer – computer vision to join our AI engineering team.</p> <p>As a junior computer vision engineer at InnovationTeam, you will be responsible for designing, developing, and deploying vision-based AI systems for real-world, production environments. You will work closely with cross-functional teams to build scalable image and video analytics solutions.</p> <p>This position requires strong expertise in computer vision, deep learning, and software engineering. The ideal candidate is technically strong, self-driven, and experienced in taking AI models from research to production.</p> <p>At InnovationTeam, we foster a culture of innovation, collaboration, and technical excellence, offering an environment where junior engineers can make a meaningful impact.</p> <h4>Role overview</h4> <p>We are seeking a skilled AI engineer with a strong focus on computer vision to develop, optimize, and deploy vision-based AI solutions. The role involves working on real-world image and video analytics problems and delivering production-ready AI systems.</p> <h4>Requirements</h4> <ul> <li>Develop and train computer vision models for image and video analysis.</li> <li>Implement solutions for object detection, image classification, segmentation, and tracking.</li> <li>Prepare and manage datasets, including data cleaning, labelling, and augmentation.</li> <li>Optimize models for GPU performance, inference speed, and scalability.</li> <li>Deploy AI models into production using APIs and containerized services.</li> <li>Integrate computer vision models with broader AI and analytics platforms.</li> <li>Collaborate with software engineers, data scientists, and product teams.</li> <li>Maintain documentation and ensure code quality and reproducibility.</li> </ul> <h4>Required skills & qualifications</h4> <ul> <li>Minimum 2 years of hands-on experience in AI / machine learning / deep learning with a focus on computer vision.</li> <li>Master’s degree in computer science, software engineering, artificial intelligence, engineering, or a related field.</li> <li>Strong knowledge of computer vision concepts and algorithms.</li> <li>Practical experience with CNN-based models and modern CV architectures.</li> <li>Proficiency in Python and common ML/CV libraries (PyTorch or TensorFlow, OpenCV).</li> <li>Experience with object detection and segmentation frameworks (e.g., YOLO, Detectron2).</li> <li>Understanding of model evaluation, metrics, and performance optimization.</li> <li>Experience deploying models in cloud or on-prem environments.</li> <li>Familiarity with Docker and basic MLOps practices.</li> <li>Excellent English communication skills (written and spoken).</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience with video analytics or real-time inference.</li> <li>Exposure to vision transformers or multimodal AI.</li> <li>Experience with GPU-based training and inference.</li> <li>Knowledge of cloud platforms (OCI, AWS, Azure, or GCP).</li> <li>Background in domains such as healthcare, smart cities, or industrial AI.</li> </ul> <h4>Benefits</h4> <ul> <li>Work on practical, production-grade computer vision solutions.</li> <li>Access to GPU infrastructure and modern AI tooling.</li> <li>Collaborative, engineering-focused work environment.</li> <li>Opportunities for growth and advanced AI exposure.</li> <li>Competitive compensation package.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Remote junior AI engineer – computer vision<br> Location: Remote<br> Employment type: Full-time (8 hours) remotely<br> Experience level: Junior (5+ years)</p> <p>InnovationTeam is a forward-thinking technology company that delivers advanced AI and data-driven solutions across multiple industries. We are currently seeking a junior AI engineer – computer vision to join our AI engineering team.</p> <p>As a junior computer vision engineer at InnovationTeam, you will be responsible for designing, developing, and deploying vision-based AI systems for real-world, production environments. You will work closely with cross-functional teams to build scalable image and video analytics solutions.</p> <p>This position requires strong expertise in computer vision, deep learning, and software engineering. The ideal candidate is technically strong, self-driven, and experienced in taking AI models from research to production.</p> <p>At InnovationTeam, we foster a culture of innovation, collaboration, and technical excellence, offering an environment where junior engineers can make a meaningful impact.</p> <h4>Role overview</h4> <p>We are seeking a skilled AI engineer with a strong focus on computer vision to develop, optimize, and deploy vision-based AI solutions. The role involves working on real-world image and video analytics problems and delivering production-ready AI systems.</p> <h4>Requirements</h4> <ul> <li>Develop and train computer vision models for image and video analysis.</li> <li>Implement solutions for object detection, image classification, segmentation, and tracking.</li> <li>Prepare and manage datasets, including data cleaning, labelling, and augmentation.</li> <li>Optimize models for GPU performance, inference speed, and scalability.</li> <li>Deploy AI models into production using APIs and containerized services.</li> <li>Integrate computer vision models with broader AI and analytics platforms.</li> <li>Collaborate with software engineers, data scientists, and product teams.</li> <li>Maintain documentation and ensure code quality and reproducibility.</li> </ul> <h4>Required skills & qualifications</h4> <ul> <li>Minimum 2 years of hands-on experience in AI / machine learning / deep learning with a focus on computer vision.</li> <li>Master’s degree in computer science, software engineering, artificial intelligence, engineering, or a related field.</li> <li>Strong knowledge of computer vision concepts and algorithms.</li> <li>Practical experience with CNN-based models and modern CV architectures.</li> <li>Proficiency in Python and common ML / CV libraries (PyTorch or TensorFlow, OpenCV).</li> <li>Experience with object detection and segmentation frameworks (e.g., YOLO, Detectron2).</li> <li>Understanding of model evaluation, metrics, and performance optimization.</li> <li>Experience deploying models in cloud or on-prem environments.</li> <li>Familiarity with Docker and basic MLOps practices.</li> <li>Excellent English communication skills (written and spoken).</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience with video analytics or real-time inference.</li> <li>Exposure to vision transformers or multimodal AI.</li> <li>Experience with GPU-based training and inference.</li> <li>Knowledge of cloud platforms (OCI, AWS, Azure, or GCP).</li> <li>Background in domains such as healthcare, smart cities, or industrial AI.</li> </ul> <h4>Benefits</h4> <ul> <li>Work on practical, production-grade computer vision solutions.</li> <li>Access to GPU infrastructure and modern AI tooling.</li> <li>Collaborative, engineering-focused work environment.</li> <li>Opportunities for growth and advanced AI exposure.</li> <li>Competitive compensation package.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>InnovationTeam is a forward-thinking technology company that delivers advanced AI and data-driven solutions across multiple industries. We are currently seeking a junior AI engineer – computer vision to join our AI engineering team.</p> <p>As a junior computer vision engineer at InnovationTeam, you will be responsible for designing, developing, and deploying vision-based AI systems for real-world, production environments. You will work closely with cross-functional teams to build scalable image and video analytics solutions.</p> <p>This position requires strong expertise in computer vision, deep learning, and software engineering. The ideal candidate is technically strong, self-driven, and experienced in taking AI models from research to production.</p> <p>At InnovationTeam, we foster a culture of innovation, collaboration, and technical excellence, offering an environment where junior engineers can make a meaningful impact.</p> <h4>Role overview</h4> <p>We are seeking a skilled AI engineer with a strong focus on computer vision to develop, optimize, and deploy vision-based AI solutions. The role involves working on real-world image and video analytics problems and delivering production-ready AI systems.</p> <h4>Key responsibilities</h4> <ul> <li>Develop and train computer vision models for image and video analysis.</li> <li>Implement solutions for object detection, image classification, segmentation, and tracking.</li> <li>Prepare and manage datasets, including data cleaning, labeling, and augmentation.</li> <li>Optimize models for GPU performance, inference speed, and scalability.</li> <li>Deploy AI models into production using APIs and containerized services.</li> <li>Integrate computer vision models with broader AI and analytics platforms.</li> <li>Collaborate with software engineers, data scientists, and product teams.</li> <li>Maintain documentation and ensure code quality and reproducibility.</li> </ul> <h4>Required skills & qualifications</h4> <ul> <li>Minimum 2 years of hands-on experience in AI, machine learning, or deep learning with a focus on computer vision.</li> <li>Master’s degree in computer science, software engineering, artificial intelligence, engineering, or a related field.</li> <li>Strong knowledge of computer vision concepts and algorithms.</li> <li>Practical experience with CNN-based models and modern CV architectures.</li> <li>Proficiency in Python and common ML/CV libraries (PyTorch or TensorFlow, OpenCV).</li> <li>Experience with object detection and segmentation frameworks (e.g., YOLO, Detectron2).</li> <li>Understanding of model evaluation, metrics, and performance optimization.</li> <li>Experience deploying models in cloud or on-prem environments.</li> <li>Familiarity with Docker and basic MLOps practices.</li> <li>Excellent English communication skills (written and spoken).</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience with video analytics or real-time inference.</li> <li>Exposure to vision transformers or multimodal AI.</li> <li>Experience with GPU-based training and inference.</li> <li>Knowledge of cloud platforms (OCI, AWS, Azure, or GCP).</li> <li>Background in domains such as healthcare, smart cities, or industrial AI.</li> </ul> <h4>What we offer</h4> <ul> <li>Work on practical, production-grade computer vision solutions.</li> <li>Access to GPU infrastructure and modern AI tooling.</li> <li>Collaborative, engineering-focused work environment.</li> <li>Opportunities for growth and advanced AI exposure.</li> <li>Competitive compensation package.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>InnovationTeam is a forward-thinking technology company that delivers advanced AI and data-driven solutions across multiple industries. We are currently seeking a junior AI engineer – computer vision to join our AI engineering team.</p> <p>As a junior computer vision engineer at InnovationTeam, you will be responsible for designing, developing, and deploying vision-based AI systems for real-world, production environments. You will work closely with cross-functional teams to build scalable image and video analytics solutions.</p> <p>This position requires strong expertise in computer vision, deep learning, and software engineering. The ideal candidate is technically strong, self-driven, and experienced in taking AI models from research to production.</p> <p>At InnovationTeam, we foster a culture of innovation, collaboration, and technical excellence, offering an environment where junior engineers can make a meaningful impact.</p> <h4>Role overview</h4> <p>We are seeking a skilled AI engineer with a strong focus on computer vision to develop, optimize, and deploy vision-based AI solutions. The role involves working on real-world image and video analytics problems and delivering production-ready AI systems.</p> <h4>Key responsibilities</h4> <ul> <li>Develop and train computer vision models for image and video analysis.</li> <li>Implement solutions for object detection, image classification, segmentation, and tracking.</li> <li>Prepare and manage datasets, including data cleaning, labeling, and augmentation.</li> <li>Optimize models for GPU performance, inference speed, and scalability.</li> <li>Deploy AI models into production using APIs and containerized services.</li> <li>Integrate computer vision models with broader AI and analytics platforms.</li> <li>Collaborate with software engineers, data scientists, and product teams.</li> <li>Maintain documentation and ensure code quality and reproducibility.</li> </ul> <h4>Required skills & qualifications</h4> <ul> <li>Minimum 2 years of hands-on experience in AI, machine learning, or deep learning with a focus on computer vision.</li> <li>Master’s degree in computer science, software engineering, artificial intelligence, engineering, or a related field.</li> <li>Strong knowledge of computer vision concepts and algorithms.</li> <li>Practical experience with CNN-based models and modern CV architectures.</li> <li>Proficiency in Python and common ML/CV libraries (PyTorch or TensorFlow, OpenCV).</li> <li>Experience with object detection and segmentation frameworks (e.g., YOLO, Detectron2).</li> <li>Understanding of model evaluation, metrics, and performance optimization.</li> <li>Experience deploying models in cloud or on-prem environments.</li> <li>Familiarity with Docker and basic MLOps practices.</li> <li>Excellent English communication skills (written and spoken).</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience with video analytics or real-time inference.</li> <li>Exposure to vision transformers or multimodal AI.</li> <li>Experience with GPU-based training and inference.</li> <li>Knowledge of cloud platforms (OCI, AWS, Azure, or GCP).</li> <li>Background in domains such as healthcare, smart cities, or industrial AI.</li> </ul> <h4>What we offer</h4> <ul> <li>Work on practical, production-grade computer vision solutions.</li> <li>Access to GPU infrastructure and modern AI tooling.</li> <li>Collaborative, engineering-focused work environment.</li> <li>Opportunities for growth and advanced AI exposure.</li> <li>Competitive compensation package.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable&nbsp;prices . We are part of IKEA Al-Homaizi Limited, operating in&nbsp;three countries - Kuwait, Jordan, and Morocco.</p><br><p>We are an equal opportunities employer. We hire and treat our co-workers in a manner that does not discriminate with regards to gender, race, colour, religion, age, disability, sexual orientation, marital status, nationality, political opinion, union affiliation, social or ethnic origin.</p><br><p>Our keywords are Home, People, Happiness, Development, Leadership, Inclusion &amp;&nbsp;Diversity,&nbsp;All with&nbsp;Passion!</p><br><p>Join us to bridge your dreams and unique ideas within an organization that believes in People !</p><br><br>Job Description<br><p>IKEA is all about people, and the interior design team inspires and surprises visitors by presenting and communicating the IKEA home furnishing offer with strong visual impressions that exceed visitors’ expectations. This will strengthen the IKEA Brand and convert more visitors into customers.</p><br><p>To create relevant, functional, aesthetic, and commercial home furnishing solutions that contribute to positioning the IKEA Brand in the local market as the leader in life at home.</p><br><p><strong>Key Assignments:&nbsp;</strong></p><br><ul><li>Use home furnishing competence to create home furnishing solutions in room settings, homes, vignettes, and sales support areas that reflect the IKEA identity.</li><li>Actively contribute to the gathering of insights from home visit interviews and translating this knowledge into locally relevant, functional, aesthetic, and commercial home furnishing solutions that exceed customer expectations and reflect home furnishing the IKEA way.</li><li>Contribute to the creation of a Showroom matrix that reflects a wide variety of styles, living situations, and price levels to create a good tempo with distinct visual impressions.</li><li>Secure high quality, simplicity, efficiency, and cost consciousness when planning and implementing all range presentation solutions using global tools and best practices.</li><li>Stay up-to-date and knowledgeable about home furnishing, retailing, and trends in order to contribute to workshops to generate creative ideas.</li><li>Contribute to the content of the department action plan with initiatives that will grow the business and support long-term profitability and execute the agreed plans together with the Com&amp;In team and other functions.</li><li>Respect routines and responsibilities, work together with Com&amp;In team and other functions, act quickly to exploit commercial opportunities, and understand the impact of your actions on the financial results.</li><li>Keep visitors in mind when working on the shop floor, ensure disruption is minimized, and stay aware of the importance of safety and the visual impact for visitors at all times.</li><li>Any security breaches must be notified concerned authority and manager.</li><li>Be aware of all security-related emergency responses and follow the policy and procedures.</li></ul><br>Qualifications<br><ul><li>Degree in Interior Design, Architecture, or a closely related field.</li><li>Relevant experience in interior design and retail environments, with hands-on involvement in home furnishing implementation.</li><li>Excellent communication skills in English.</li><li>Proficient in relevant design software (e.g., AutoCAD, Revit).</li><li>Strong visual competence with a keen eye for aesthetics and detail.</li><li>Flexible and hands-on approach, with the ability to prioritize tasks and meet deadlines.</li><li>Passion for home furnishing, retail, and understanding how people live at home; able to draw, visualize, and present ideas clearly.</li><li>Confident in engaging and communicating effectively with different stakeholders in various situations.</li><li>Enthusiastic team player who collaborates well with others.</li><li>Ability to combine commercial thinking, aesthetic sense, and practical execution.</li></ul><br>Additional Information<br><p>* Local employment regulations applies</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable&nbsp;prices . We are part of IKEA Al-Homaizi Limited, operating in&nbsp;three countries - Kuwait, Jordan, and Morocco.</p><br><p>We are an equal opportunities employer. We hire and treat our co-workers in a manner that does not discriminate with regards to gender, race, colour, religion, age, disability, sexual orientation, marital status, nationality, political opinion, union affiliation, social or ethnic origin.</p><br><p>Our keywords are Home, People, Happiness, Development, Leadership, Inclusion &amp;&nbsp;Diversity,&nbsp;All with&nbsp;Passion!</p><br><p>Join us to bridge your dreams and unique ideas within an organization that believes in People !</p><br><br>Job Description<br><p>IKEA is all about people, and the interior design team inspires and surprises visitors by presenting and communicating the IKEA home furnishing offer with strong visual impressions that exceed visitors’ expectations. This will strengthen the IKEA Brand and convert more visitors into customers.</p><br><p>To create relevant, functional, aesthetic, and commercial home furnishing solutions that contribute to positioning the IKEA Brand in the local market as the leader in life at home.</p><br><p><strong>Key Assignments:&nbsp;</strong></p><br><ul><li>Use home furnishing competence to create home furnishing solutions in room settings, homes, vignettes, and sales support areas that reflect the IKEA identity.</li><li>Actively contribute to the gathering of insights from home visit interviews and translating this knowledge into locally relevant, functional, aesthetic, and commercial home furnishing solutions that exceed customer expectations and reflect home furnishing the IKEA way.</li><li>Contribute to the creation of a Showroom matrix that reflects a wide variety of styles, living situations, and price levels to create a good tempo with distinct visual impressions.</li><li>Secure high quality, simplicity, efficiency, and cost consciousness when planning and implementing all range presentation solutions using global tools and best practices.</li><li>Stay up-to-date and knowledgeable about home furnishing, retailing, and trends in order to contribute to workshops to generate creative ideas.</li><li>Contribute to the content of the department action plan with initiatives that will grow the business and support long-term profitability and execute the agreed plans together with the Com&amp;In team and other functions.</li><li>Respect routines and responsibilities, work together with Com&amp;In team and other functions, act quickly to exploit commercial opportunities, and understand the impact of your actions on the financial results.</li><li>Keep visitors in mind when working on the shop floor, ensure disruption is minimized, and stay aware of the importance of safety and the visual impact for visitors at all times.</li><li>Any security breaches must be notified concerned authority and manager.</li><li>Be aware of all security-related emergency responses and follow the policy and procedures.</li></ul><br>Qualifications<br><ul><li>Degree in Interior Design, Architecture, or a closely related field.</li><li>Relevant experience in interior design and retail environments, with hands-on involvement in home furnishing implementation.</li><li>Excellent communication skills in English.</li><li>Proficient in relevant design software (e.g., AutoCAD, Revit).</li><li>Strong visual competence with a keen eye for aesthetics and detail.</li><li>Flexible and hands-on approach, with the ability to prioritize tasks and meet deadlines.</li><li>Passion for home furnishing, retail, and understanding how people live at home; able to draw, visualize, and present ideas clearly.</li><li>Confident in engaging and communicating effectively with different stakeholders in various situations.</li><li>Enthusiastic team player who collaborates well with others.</li><li>Ability to combine commercial thinking, aesthetic sense, and practical execution.</li></ul><br>Additional Information<br><p>* Local employment regulations applies</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Developing and Maintaining Budgets<br>• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.<br>• Maintains a positive cost management index for kitchen and restaurant operations.<br>• Utilizes budgets to understand financial objectives.<br>Leading Food and Beverage Team<br>• Manages the Food and Beverage departments (not catering sales).<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Oversees all culinary, restaurant, beverage and room service operations.<br>• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.<br>• Provides excellent customer service to all employees.<br>• Responds quickly and proactively to employee's concerns.<br>• Provides a learning atmosphere with a focus on continuous improvement.<br>• Provides proactive coaching and counseling to team members.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Monitors and maintains the productivity level of employees.<br>• Develops specific goals and plans to prioritize, organize, and accomplish work.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.<br>Ensuring Exceptional Customer Service<br>• Provides excellent customer service.<br>• Responds quickly and proactively to guest's concerns.<br>• Understands the brand's service culture.<br>• Drives alignment of all employees, team leaders and managers to the brand's service culture.<br>• Sets service expectations for all guests internally and externally.<br>• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.<br>• Verifies all banquet functions are up to standard and exceed guest's expectations.<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.<br>Managing and Conducting Human Resource Activities<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Conducts performance reviews in a timely manner.<br>• Promotes both Guarantee of Fair Treatment and Open Door policies.<br>• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.<br>• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.<br>• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.<br>Additional Responsibilities<br>• Complies with all corporate accounting procedures.<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Drives effective departmental communication and information systems through logs, department meetings and property meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p><h4>About Octopus by RTG</h4> <p>Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.</p> <h4>Job overview</h4> <p>The Digital Marketing, CRM & Loyalty Lead will be responsible for driving app marketing initiatives, CRM and lifecycle marketing programs, loyalty operations, data analysis and reporting, and managing relationships with key vendors and stakeholders.</p> <h4>Key responsibilities</h4> <p><strong>App marketing & campaign management (40%)</strong><br> Execute campaigns across the mobile application.<br> Manage offer builds, push notifications, in-app content, and delivery channel activations.</p> <p><strong>CRM & lifecycle marketing (25%)</strong><br> Develop automated CRM programs across onboarding, engagement, retention, and reactivation.<br> Manage CRM agency relationships from briefing through execution and performance review.</p> <p><strong>Loyalty program management (20%)</strong><br> Own loyalty program operations, including earn/burn mechanics, reward catalog, point thresholds, and expiry policies.<br> Plan and execute booster campaigns on both the burn side (discounted redemptions) and earn side (point multipliers) to drive engagement and redemption rates.</p> <p><strong>Data & reporting (15%)</strong><br> Write and maintain BigQuery SQL across transactional app data, GA4 event data, and CRM platform exports.<br> Build dashboards for stakeholders and senior leadership using Python, Looker Studio, and in-house web tooling.<br> Prepare monthly leadership reports, including Excel-based reporting where required.<br> Conduct incremental sales analysis for offers and campaigns, including methodology design, control group selection, baseline construction, and accounting for halo effects.</p> <p><strong>Vendor & stakeholder management</strong><br> Act as the primary contact for the loyalty platform vendor, CRM agency, app development partner, MMP, and analytics providers.<br> Coordinate cross-functional alignment with Marketing, Operations, Finance, Legal, and Technology teams.</p> <h4>Requirements</h4> <ul> <li>Experience in digital marketing, CRM, loyalty programs, or customer engagement.</li> <li>Hands-on experience executing app marketing campaigns, including push notifications, in-app content, offers, and channel activations.</li> <li>Experience developing and managing CRM and lifecycle marketing programs across onboarding, engagement, retention, and reactivation.</li> <li>Experience working with CRM agencies and managing campaign execution and performance reviews.</li> <li>Knowledge of loyalty program operations, including earn/burn mechanics, reward structures, point management, and redemption campaigns.</li> <li>Experience planning and executing customer engagement and loyalty initiatives.</li> <li>Strong SQL skills with experience working on large datasets (BigQuery preferred).</li> <li>Experience analyzing transactional, CRM, and customer behavior data.</li> <li>Experience with Google Analytics 4 (GA4).</li> <li>Experience building dashboards and reports using tools such as Looker Studio and Python.</li> <li>Ability to perform campaign performance analysis and measure incremental sales impact.</li> <li>Experience working with control groups, baseline analysis, and campaign measurement methodologies.</li> <li>Experience managing external vendors and agency partners.</li> <li>Strong stakeholder management skills with the ability to collaborate across Marketing, Operations, Finance, Legal, and Technology teams.</li> </ul></p><p></p>

<p><h4>About Octopus by RTG</h4> <p>Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.</p> <h4>Job overview</h4> <p>The Digital Marketing, CRM & Loyalty Lead will be responsible for driving app marketing initiatives, CRM and lifecycle marketing programs, loyalty operations, data analysis and reporting, and managing relationships with key vendors and stakeholders.</p> <h4>Key responsibilities</h4> <p><strong>App marketing & campaign management (40%)</strong><br> Execute campaigns across the mobile application.<br> Manage offer builds, push notifications, in-app content, and delivery channel activations.</p> <p><strong>CRM & lifecycle marketing (25%)</strong><br> Develop automated CRM programs across onboarding, engagement, retention, and reactivation.<br> Manage CRM agency relationships from briefing through execution and performance review.</p> <p><strong>Loyalty program management (20%)</strong><br> Own loyalty program operations, including earn/burn mechanics, reward catalog, point thresholds, and expiry policies.<br> Plan and execute booster campaigns on both the burn side (discounted redemptions) and earn side (point multipliers) to drive engagement and redemption rates.</p> <p><strong>Data & reporting (15%)</strong><br> Write and maintain BigQuery SQL across transactional app data, GA4 event data, and CRM platform exports.<br> Build dashboards for stakeholders and senior leadership using Python, Looker Studio, and in-house web tooling.<br> Prepare monthly leadership reports, including Excel-based reporting where required.<br> Conduct incremental sales analysis for offers and campaigns, including methodology design, control group selection, baseline construction, and accounting for halo effects.</p> <p><strong>Vendor & stakeholder management</strong><br> Act as the primary contact for the loyalty platform vendor, CRM agency, app development partner, MMP, and analytics providers.<br> Coordinate cross-functional alignment with Marketing, Operations, Finance, Legal, and Technology teams.</p> <h4>Requirements</h4> <ul> <li>Experience in digital marketing, CRM, loyalty programs, or customer engagement.</li> <li>Hands-on experience executing app marketing campaigns, including push notifications, in-app content, offers, and channel activations.</li> <li>Experience developing and managing CRM and lifecycle marketing programs across onboarding, engagement, retention, and reactivation.</li> <li>Experience working with CRM agencies and managing campaign execution and performance reviews.</li> <li>Knowledge of loyalty program operations, including earn/burn mechanics, reward structures, point management, and redemption campaigns.</li> <li>Experience planning and executing customer engagement and loyalty initiatives.</li> <li>Strong SQL skills with experience working on large datasets (BigQuery preferred).</li> <li>Experience analyzing transactional, CRM, and customer behavior data.</li> <li>Experience with Google Analytics 4 (GA4).</li> <li>Experience building dashboards and reports using tools such as Looker Studio and Python.</li> <li>Ability to perform campaign performance analysis and measure incremental sales impact.</li> <li>Experience working with control groups, baseline analysis, and campaign measurement methodologies.</li> <li>Experience managing external vendors and agency partners.</li> <li>Strong stakeholder management skills with the ability to collaborate across Marketing, Operations, Finance, Legal, and Technology teams.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The penetration testing team leader is responsible for leading ZainTECH’s licensed penetration testing capability within the cybersecurity advisory services practice. The role oversees the delivery of offensive security engagements across enterprise, government, and critical infrastructure customers throughout the MENA region, ensuring all testing activities are performed in accordance with industry best practices, recognized testing methodologies, and NCSC Jordan licensing requirements. The role combines hands-on technical leadership with team management, customer engagement, and service governance responsibilities.</p> <p>Also responsible for managing penetration testing engagements, developing offensive security capabilities, assuring quality of deliverables, and strengthening customer security postures through actionable remediation guidance.</p> <h4>Responsibilities</h4> <p><strong>Penetration testing engagement leadership</strong><br> Lead and manage penetration testing engagements across infrastructure, web, wireless, and applications to a recognized methodology.<br> Define engagement scope, objectives, testing methodology, and rules of engagement.<br> Ensure all testing activities are conducted safely and within approved customer authorizations.<br> Manage engagement timelines, resources, and delivery quality.<br> Act as the primary technical lead throughout the penetration testing lifecycle.</p> <p><strong>Offensive security delivery</strong><br> Perform advanced penetration testing activities using both manual and automated testing techniques.<br> Identify, validate, and demonstrate security vulnerabilities and attack paths.<br> Assess exploitability, business impact, and risk exposure associated with identified findings.<br> Conduct vulnerability assessments, penetration testing, security validation exercises, configuration reviews, and red team-style activities where applicable.<br> Support retesting activities following remediation efforts.</p> <p><strong>Quality assurance & technical review</strong><br> Review and validate penetration testing findings prior to customer delivery.<br> Ensure reports are technically accurate, risk-rated appropriately, actionable and business-focused, and aligned with industry standards.<br> Review attack chains and exploitation methodologies to ensure consistency and quality.<br> Maintain testing methodologies aligned with OWASP Testing Guide, PTES, OSSTMM, NIST guidance, and industry best practices.</p> <p><strong>Customer engagement & advisory services</strong><br> Present technical findings and executive summaries to customer stakeholders.<br> Conduct remediation workshops and technical review sessions.<br> Support customers in understanding security risks, threat exposure, and recommended remediation activities.<br> Provide strategic guidance on improving overall security posture.<br> Support presales activities, customer workshops, and cybersecurity assessments where required.</p> <p><strong>Team leadership & capability development</strong><br> Lead, mentor, and develop penetration testers within the cybersecurity practice.<br> Conduct technical coaching, skills development programs, knowledge-sharing sessions, and offensive security training initiatives.<br> Support recruitment, onboarding, and capability development activities.<br> Ensure team certifications remain current and aligned with NCSC requirements.<br> Drive continuous improvement across offensive security methodologies and tooling.</p> <p><strong>Governance, compliance & service development</strong><br> Ensure compliance with NCSC Jordan licensing requirements, internal security policies, customer contractual obligations, and regulatory requirements.<br> Enforce secure testing practices, confidentiality requirements, and evidence handling procedures.<br> Support service development initiatives to expand ZainTECH’s offensive security capabilities.<br> Maintain operational documentation, testing standards, and quality assurance processes.<br> Coordinate reporting and compliance activities required by NCSC and other regulatory stakeholders.</p> <h4>Our culture & code of conduct</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree (minimum) in information technology or a related field.</li> <li>Minimum 5 years experience in cybersecurity, including at least 5 completed penetration testing projects.</li> <li>At least one valid NCSC-approved penetration testing certification like CPENT, CEPT, OSCE, LPT, CPT, GPEN, or another internationally recognized, equivalent certification in the same field that is approved by the NCSC.</li> <li>Deep, hands-on offensive skills across network, web, wireless, and application testing, and command of recognized methodologies (OWASP, PTES, OSSTMM).</li> <li>Leadership: proven ability to lead a testing team and present to client executives.</li> <li>Advanced degree in cybersecurity or a related discipline is preferable.</li> <li>Advanced credentials such as OSCE, CPENT, LPT, or GPEN are preferable.</li> <li>Experience in red teaming or an MSSP/consultancy offensive practice is preferable.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The penetration testing team leader is responsible for leading ZainTECH’s licensed penetration testing capability within the cybersecurity advisory services practice. The role oversees the delivery of offensive security engagements across enterprise, government, and critical infrastructure customers throughout the MENA region, ensuring all testing activities are performed in accordance with industry best practices, recognized testing methodologies, and NCSC Jordan licensing requirements. The role combines hands-on technical leadership with team management, customer engagement, and service governance responsibilities.</p> <p>Also responsible for managing penetration testing engagements, developing offensive security capabilities, assuring quality of deliverables, and strengthening customer security postures through actionable remediation guidance.</p> <h4>Responsibilities</h4> <p><strong>Penetration testing engagement leadership</strong><br> Lead and manage penetration testing engagements across infrastructure, web, wireless, and applications to a recognized methodology.<br> Define engagement scope, objectives, testing methodology, and rules of engagement.<br> Ensure all testing activities are conducted safely and within approved customer authorizations.<br> Manage engagement timelines, resources, and delivery quality.<br> Act as the primary technical lead throughout the penetration testing lifecycle.</p> <p><strong>Offensive security delivery</strong><br> Perform advanced penetration testing activities using both manual and automated testing techniques.<br> Identify, validate, and demonstrate security vulnerabilities and attack paths.<br> Assess exploitability, business impact, and risk exposure associated with identified findings.<br> Conduct vulnerability assessments, penetration testing, security validation exercises, configuration reviews, and red team-style activities where applicable.<br> Support retesting activities following remediation efforts.</p> <p><strong>Quality assurance & technical review</strong><br> Review and validate penetration testing findings prior to customer delivery.<br> Ensure reports are technically accurate, risk-rated appropriately, actionable and business-focused, and aligned with industry standards.<br> Review attack chains and exploitation methodologies to ensure consistency and quality.<br> Maintain testing methodologies aligned with OWASP Testing Guide, PTES, OSSTMM, NIST guidance, and industry best practices.</p> <p><strong>Customer engagement & advisory services</strong><br> Present technical findings and executive summaries to customer stakeholders.<br> Conduct remediation workshops and technical review sessions.<br> Support customers in understanding security risks, threat exposure, and recommended remediation activities.<br> Provide strategic guidance on improving overall security posture.<br> Support presales activities, customer workshops, and cybersecurity assessments where required.</p> <p><strong>Team leadership & capability development</strong><br> Lead, mentor, and develop penetration testers within the cybersecurity practice.<br> Conduct technical coaching, skills development programs, knowledge-sharing sessions, and offensive security training initiatives.<br> Support recruitment, onboarding, and capability development activities.<br> Ensure team certifications remain current and aligned with NCSC requirements.<br> Drive continuous improvement across offensive security methodologies and tooling.</p> <p><strong>Governance, compliance & service development</strong><br> Ensure compliance with NCSC Jordan licensing requirements, internal security policies, customer contractual obligations, and regulatory requirements.<br> Enforce secure testing practices, confidentiality requirements, and evidence handling procedures.<br> Support service development initiatives to expand ZainTECH’s offensive security capabilities.<br> Maintain operational documentation, testing standards, and quality assurance processes.<br> Coordinate reporting and compliance activities required by NCSC and other regulatory stakeholders.</p> <h4>Our culture & code of conduct</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree (minimum) in information technology or a related field.</li> <li>Minimum 5 years experience in cybersecurity, including at least 5 completed penetration testing projects.</li> <li>At least one valid NCSC-approved penetration testing certification like CPENT, CEPT, OSCE, LPT, CPT, GPEN, or another internationally recognized, equivalent certification in the same field that is approved by the NCSC.</li> <li>Deep, hands-on offensive skills across network, web, wireless, and application testing, and command of recognized methodologies (OWASP, PTES, OSSTMM).</li> <li>Leadership: proven ability to lead a testing team and present to client executives.</li> <li>Advanced degree in cybersecurity or a related discipline is preferable.</li> <li>Advanced credentials such as OSCE, CPENT, LPT, or GPEN are preferable.</li> <li>Experience in red teaming or an MSSP/consultancy offensive practice is preferable.</li> </ul></p><p></p>

<p><h4>Position summary</h4> <p>Our spa specialists play an important role in support of a number of vital spa functions. At our hotels these associates work to build an experience that is memorable and unique – with spa services on the side. Our spa specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the spa specialist makes transactions feel like part of the experience.</p> <p>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for spa specialists – to get it right for our guests and our business each and every time.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> No related work experience.</p> <p><strong>Supervisory experience:</strong> No supervisory experience.</p> <p><strong>License or certification:</strong> None</p> <h4>About us</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton ladies and gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality.</p> <p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Position summary</h4> <p>Our spa specialists play an important role in support of a number of vital spa functions. At our hotels these associates work to build an experience that is memorable and unique – with spa services on the side. Our spa specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the spa specialist makes transactions feel like part of the experience.</p> <p>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.</p> <p>Spa specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for spa specialists – to get it right for our guests and our business each and every time.</p> <h4>Preferred qualifications</h4> <ul> <li><strong>Education:</strong> High school diploma or G.E.D. equivalent.</li> <li><strong>Related work experience:</strong> No related work experience.</li> <li><strong>Supervisory experience:</strong> No supervisory experience.</li> <li><strong>License or certification:</strong> None.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton ladies and gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p> <p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality.</p> <p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Position summary</h4> <p>Our spa specialists play an important role in support of a number of vital spa functions. At our hotels these associates work to build an experience that is memorable and unique – with spa services on the side. Our spa specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the spa specialist makes transactions feel like part of the experience.</p> <p>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.</p> <p>Spa specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for spa specialists – to get it right for our guests and our business each and every time.</p> <h4>Preferred qualifications</h4> <ul> <li><strong>Education:</strong> High school diploma or G.E.D. equivalent.</li> <li><strong>Related work experience:</strong> No related work experience.</li> <li><strong>Supervisory experience:</strong> No supervisory experience.</li> <li><strong>License or certification:</strong> None.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton ladies and gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p> <p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality.</p> <p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p>POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<p>POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<p>POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 2 years of related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p>

<p><br></p><p>What you'll be doing</p><p><strong>Leadership, Coaching &amp; Team Engagement</strong></p><ul><li>Lead, coach, and engage a team of customer care consultants and senior consultants, fostering a culture of ownership, accountability, and continuous improvement .</li><li>Create a high-energy, resilient team environment capable of operating effectively under pressure and during peak periods.</li><li>Conduct regular one-to-ones, performance reviews, and structured feedback sessions aligned with individual development plans (IDPs).</li><li>Act as a role model for luxury communication standards , professionalism, and customer-centric leadership.</li></ul><p><strong>Performance Management &amp; KPI Ownership</strong></p><ul><li>Own and drive key operational and commercial KPIs including SLA, productivity, quality, resolution rates, CSAT, conversion, and sales contribution .</li><li>Use data and insights to proactively identify performance gaps, root causes, and improvement opportunities.</li><li>Design and implement corrective action plans to improve results and customer outcomes.</li><li>Ensure consistent adherence to brand tone of voice, service standards, and experience guidelines across all channels.</li></ul><p><strong>Commercial Mindset &amp; Sales Enablement</strong></p><ul><li>Drive a selling-in-service mindset , ensuring teams confidently identify and act on upsell, cross-sell, and assisted sales opportunities.</li><li>Support revenue-generating initiatives such as Pay-by-Link, assisted checkout, and campaign execution .</li><li>Balance service excellence with commercial outcomes, contributing directly to customer lifetime value and retention .</li></ul><p><strong>AI, Automation &amp; Digital Enablement</strong></p><ul><li>Actively support and adopt AI-enabled tools , automation initiatives, and chatbot / conversational flow designs.</li><li>Partner with CX, Digital, and AI teams to:</li><ul><li>Improve deflection and self-service journeys</li><li>Reduce repetitive contacts</li><li>Enhance agent productivity through technology</li></ul><li>Champion change management and ensure teams are trained, confident, and engaged with new digital capabilities.</li></ul><p><strong>Stakeholder &amp; Brand Management</strong></p><ul><li>Collaborate closely with multiple brands, retail teams, e-commerce, digital, and operations stakeholders to align on priorities and customer journeys.</li><li>Manage escalations professionally while protecting brand equity and customer trust.</li><li>Act as a key bridge between frontline execution and strategic CX initiatives.</li></ul><p><strong>Reporting, Insights &amp; Continuous Improvement</strong></p><ul><li>Prepare and deliver accurate weekly and monthly performance reports , supported by data-driven insights.</li><li>Analyze customer trends, complaints, VOC feedback, and operational data to recommend improvements.</li><li>Proactively flag systemic issues and contribute to process optimization and journey simplification initiatives.</li></ul><p>What you ll need to succeed</p><p><strong>Experience &amp; Background</strong></p><ul><li>Proven experience in customer care or contact center operations, with prior supervisory or team leadership experience .</li><li>Experience in luxury retail, beauty, fashion, or e-commerce is a strong advantage.</li><li>Demonstrated ability to lead teams in a high-volume, fast-paced environment .</li></ul><p><strong>Capabilities &amp; Skillset</strong></p><ul><li>Strong leadership presence with excellent coaching, communication, and engagement skills.</li><li>Solid understanding of performance management, KPIs, SLAs, and quality frameworks .</li><li>Strong commercial awareness with the ability to drive sales through service.</li><li>High analytical capability with confidence in reporting, data interpretation, and decision-making.</li><li>Exposure to or strong interest in AI, automation, chatbot journeys, and digital CX transformation .</li><li>Hands-on knowledge of Genesys, Salesforce Service Cloud (SFSC), and Sprinklr is a strong plus.</li><li>Exceptional written and verbal communication skills aligned with luxury brand standards .</li></ul><p>What we can offer you</p><p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p><p>We Invite All Applicants to Apply</p><p>It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience in customer care or contact center operations, with prior supervisory or team leadership experience .</li><li>Experience in luxury retail, beauty, fashion, or e-commerce is a strong advantage.</li><li>Demonstrated ability to lead teams in a high-volume, fast-paced environment .</li><li>Strong leadership presence with excellent coaching, communication, and engagement skills.</li><li>Solid understanding of performance management, KPIs, SLAs, and quality frameworks .</li><li>Strong commercial awareness with the ability to drive sales through service.</li><li>High analytical capability with confidence in reporting, data interpretation, and decision-making.</li><li>Exposure to or strong interest in AI, automation, chatbot journeys, and digital CX transformation .</li><li>Hands-on knowledge of Genesys, Salesforce Service Cloud (SFSC), and Sprinklr is a strong plus.</li><li>Exceptional written and verbal communication skills aligned with luxury brand standards .</li></ul>