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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced Business Analyst to bridge the gap between business stakeholders and technical teams in the implementation of a Telecom Data Lakehouse/Data Warehouse.<br> The Business Analyst will gather business requirements, analyze telecom processes and data, define business rules, and translate business needs into detailed functional specifications, ensuring successful delivery of data products, reports, and analytics solutions.<br> Key Responsibilities Gather and analyze business requirements from stakeholders across telecom domains such as Customer, Billing, CRM, Network, Revenue Assurance, Finance, Sales, Marketing, and Digital Channels.<br> Conduct workshops and interviews with business users to understand reporting, analytical, and operational requirements.<br> Document business processes, functional requirements, and business rules.<br> Capture business requirements into functional specifications for Data Engineers, Data Modelers, ETL Developers, and BI Developers.<br> Define source-to-target mapping requirements and validate data transformations.<br> Collaborate with Solution Architects and Data Modelers to ensure business requirements are accurately reflected in the Data Lakehouse/Data Warehouse design.<br> Identify data sources, business definitions, KPIs, dimensions, and measures required for reporting and analytics.<br> Support the definition of data quality rules, validation criteria, and reconciliation requirements.<br> Review ETL mapping documents and ensure business logic is correctly implemented.<br> Work closely with Data Engineers during development to clarify business rules and resolve functional issues.<br> Participate in User Acceptance Testing (UAT) by preparing test scenarios, validating results, and obtaining business sign-off.<br> Maintain business glossaries, metadata, and documentation.<br> Facilitate communication between business stakeholders and technical teams throughout the project lifecycle.<br> Support Agile ceremonies including backlog refinement, sprint planning, and requirement prioritization.<br> Strong business analysis and requirement elicitation skills.<br> Excellent stakeholder management and communication skills.<br> Experience documenting business requirements and functional specifications.<br> Strong analytical and problem-solving skills.<br> Understanding of relational databases and SQL.<br> Basic knowledge of data warehousing concepts such as: Facts and Dimensions Star Schema Snowflake Schema Slowly Changing Dimensions (SCD) Data Lineage Metadata Management Data Quality Experience working in Agile/Scrum environments.<br> Preferred Technical Knowledge SQL Data Warehouse / Data Lakehouse architecture ETL concepts and data integration Data Mapping documentation Data Quality frameworks BI and Reporting platforms Knowledge of Hadoop ecosystem, Hive, Impala, Spark, or cloud data platforms is an advantage.<br> Deliverables Business Requirement Documents (BRD) Functional Requirement Specifications (FRS) KPI Definitions Data Dictionary Business Glossary Data Validation and UAT Test Cases Qualifications Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related field.<br> 2–4 years of experience as a Business Analyst in Data Warehouse, Data Lakehouse, or Business Intelligence projects.<br> Experience in the telecommunications industry is highly preferred.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong><u>JOB PURPOSE</u></strong><br>The Imports/Export agent is responsible on the daily import or export activities at AMM GATEWAY operations, reporting to different shifts, AMM GATEWAY agent will be holding tasks related to inbound flights recovery/clearance or outbound flights export. The agent is also responsible in helping to achieve Gateway KPI’s through effectively working together as a team with the rest of the Gateway staffs and while holding different tasks depending on shifts roster. <br><br><strong><u>PRINCIPAL ACCOUNTABILITIES</u></strong><br><ul><li>Provide a high level of customer service while processing inbound or outbound tasks, taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.</li><li>Follow Gateway inbound clearance procedures as outlined in the GATEWAY manual to comply with the GSOP procedures and safe working practices.</li><li>Maintain a clean desk policy and file all documents required for storing paper works in a systematic way which are easy to access when required.</li><li>Daily updates on clearance status of all shipments held in AMM GATEWAY for clearance using different DHL applications.</li><li>Daily check points to be created for network visibility using appropriate exception codes for different activities at AMM GATEWAY.</li><li>Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on transit time, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.</li><li>Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.</li><li>Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit by learning all activities within the department.</li></ul><br><strong><u>NATURE AND SCOPE</u></strong><br><strong>Context</strong><br>The Gateway import agent department has been structured to provide telephone assistance to customers (internal and external) when making inquiries, logging in customer requests, assisting customers on clearance requirements and inquiries with regards to delayed or missing shipments. The department expands DHL’s capabilities, both re-actively and pro-actively, to ensure that all customers (internal and external) experience consistently high levels of service at all times. <br>The multifunctional Gateway import Agent must ensure that service levels are constantly met and exceeded through accurate updates, trace escalations and regular communication with both the network and the customer. <br><strong>Reporting Relationships</strong><br>Reports directly to the Gateway supervisor.<br><strong>Contact</strong><br>External<br><ul><li>Customers</li><li>DHL Network</li></ul><br>Internal <br><ul><li>Ground Operation</li><li>Customer Care </li><li>CS Manager &amp; Supervisors</li><li>Air operations </li><li>Sales</li><li>Accounts</li><li>Customer Accounting</li><li>Service center T/L</li></ul><br><strong>Problem Solving</strong><br>The job holder must take ownership of all customer inquiries and queries and provide alternatives and solutions closing it out at their end. Traces must be logged and followed up regularly to deliver optimum levels of service at all time. For escalations the jobholder must follow the network standards and consult with the Team Leader/Supervisor if unsure.<br><strong>Decision Making</strong><br>The jobholder will be responsible for giving accurate clearance information to customs agents as instructed by the importer with the ultimate objective being service excellence and customer satisfaction. They must communicate all delays and other service issues to the Team leader/ Supervisor.<br><strong>Planning and Organization</strong><br><br>The job holder must be highly organized in while holding tasks at AMM GATEWAY, daily follow – ups and plan a course of action to ensure that set targets and goals are achieved consistently.<br><br><strong>Job Challenge</strong><br><br>The jobholder must always be pro-active and energetic when dealing with customers efficiency in work practices and effective and friendly communication will be key to delighting our customers, adopt DHL “Right from first time” principle.<br>The jobholder must constantly strive to keep self-updated on all DHL processes, systems, products, technology and set and strive to achieve higher standards, ready to work on different shifts and Gateway operations task.<br><strong>KNOWLEDGE, SKILLS AND EXPERIENCE</strong><br><ul><li>Sound educational back ground with knowledge of the Service Industry, an added advantage.</li><li>Sound knowledge of custom clearance procedures. </li><li>Working knowledge of Microsoft Word, Excel and Power Point.</li><li>Good oral and written communication skills – English &amp; Arabic. </li><li>Self motivated individual capable of taking ownership and working independently.</li><li>Tolerance for stress in a fast paced working environment.</li><li>Excellent planning and organising skills.</li><li>Passion for delighting customers.</li><li>Good team player.</li><li>Adheres to policies and procedures.</li><li>Possesses good relationship building and interpersonal skills.</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>What we are looking for</strong></span></p><br><p><span>Experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels) with additional experience working in a coordination role in not only a humanitarian but a development setting is preferred.&nbsp;</span></p><br><p><span>Proven high profile management and strong advocacy experience in conflict-affected countries in humanitarian context.</span></p><br><p><span>Knowledge of the Jordan context or previous experience working in the region is required with experience in administration and coordination of coalition or secretariat functions an asset.</span></p><br><p><span>Fluency in English, both written and verbal, with strong writing and editing skills. Knowledge of Arabic is an added value.</span></p><br><p><span><strong>What you will do</strong></span></p><br><p><span>The Jordan INGO Forum Director is overall responsible for facilitating, leading and quality management of the work of the INGO Forum ensuring it remains relevant to the needs of its members and is appropriate to the context.</span></p><br><p><span>The INGO Forum Director will have purview of INGO engagement across JIF and engage predominantly at the high-level elevating operational concerns in strategic decision-making mechanisms and processes and also engaging in regional and global platforms to raise the profile of the JIF context.</span></p><br><p><span>The following is a brief description of the role:</span></p><br><ul><li><p><span>Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</span></p><br></li><li><p><span><span>Strategic Coordination and Representation - E</span>nsure transparent coordination mechanisms and regular information sharing between INGOs and other stakeholders. Enable INGOs to coordinate at strategic and operational level in Jordan by facilitating high quality, regular meetings of Country Directors, thematic working groups.</span></p><br></li><li><p><span>Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</span></p><br></li><li><p><span>High level representation of INGO interests in external meetings and planning efforts nationally and globally; and strategically guide and encourage common advocacy and policy engagement.&nbsp;</span></p><br></li><li><p><span>Proactive agenda setting; facilitating a space for INGO-INGO collaboration and with other stakeholders; enabling sharing of information and analysis for effective decision-making.</span></p><br></li><li><span>Oversees the development, review and implementation of JIF Advocacy Strategy in close collaboration with the JIF Advocacy Working Group, while mobilizing and leveraging support from member organizations.</span></li><li><p><span>Responsible for the budgeting, budget management and accountability with the support of NRC’s finance and grants teams.</span></p><br></li><li><p><span>Able to appreciate political necessity and delicate policy issues in humanitarian, development, and peacebuilding work and the application of principles to programming.</span></p><br></li><li><span>Acting as focal point for information/experience sharing with and among NGOs on relevant issues including managing NGO Forum and INGO membership, contact lists and mailing lists</span></li><li><p><span>Manages the Secretariat staff and consultants. Ensure responsiveness to staff, ready to support them as needed, an advocate for staff well-being.</span></p><br></li><li><p><span>Ensures the development of and compliance with procedures for the Forum and ensure compliance with and adherence to JIF approved policies and procedures and to and donor policies, guidance, and procedures.</span></p><br></li></ul><p><span>•Fundraise for the JIF, in coordination with the SC, to ensure sufficient funds to maintain operations of the Forum.</span></p><br><p><span><strong>What you will bring</strong></span></p><br><ul><li><p><span>Undergraduate/postgraduate qualifications in international relations, political science, development or other relevant field.</span></p><br></li><li><p><span>5+ years of experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels). Additional experience working in a coordination role in not only a humanitarian but a development setting is preferred.&nbsp;</span></p><br></li><li><p><span>Proven high profile management, coordination and strong advocacy experience in conflict-affected countries in humanitarian context.</span></p><br></li><li><p><span>Demonstrated communication, leadership skills, interpersonal and negotiation/diplomatic skills.</span></p><br></li><li><p><span>Documented skills in developing proposals, budgets and reports and familiarity with alternative funding modalities.</span></p><br></li><li><p><span>Knowledge of international humanitarian law and humanitarian reform is a plus, and demonstrated knowledge of humanitarian architecture, the UN system, and development coordination and familiarity with HDP Nexus contexts, Durable Solutions, and Localization.</span></p><br></li><li><p><span>Strong understanding of protection and conflict sensitivity.&nbsp;</span></p><br></li><li><p><span>Understanding of internal NRC operational and administrative system is an asset.</span></p><br></li></ul><p><span>Please download&nbsp;</span><span>the detailed job description</span><span> to learn more about the position.</span></p><br><p><span><strong>What we offer</strong></span></p><br><ul><li><span>Duty station: Amman, Jordan&nbsp;</span></li><li><span>Duration of contract: Until 31 December 2026&nbsp;</span></li><li><span>Travel: Up to 10%.</span></li><li><span>Salary/benefits: Grade 11 on NRC's grading structure. &nbsp;</span></li><li><span>NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.</span></li><li><span>We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</span></li></ul><p><span>Find out more about the benefits of working for NRC</span></p><br><p><span>Important information about the application process</span></p><br><ul><li><span>We invite applications from all qualified candidates matching the profile.&nbsp;</span></li><li><span>Please ensure you attach copies of your academic and professional certificates.&nbsp;</span></li><li><span>To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.</span></li><li><span>When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.</span></li><li><span>Submit your application and CV in English, taking care to attach your latest CV.</span></li><li><span>Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.</span></li><li><span>Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.</span></li></ul><p><span><strong>Why NRC?</strong></span></p><br><p><span>The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.</span></p><br><p><span>Watch this short video</span><span>&nbsp;to see NRC in action.</span></p><br><p><span>We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:</span></p><br><ul><li><span>do demanding and professional work, often in challenging contexts</span></li><li><span>join a work culture that empowers every employee to share ideas and take responsibility</span></li><li><span>be part of a welcoming and supportive community committed to human dignity</span></li></ul><p><span>Learn more about NRC</span></p><br><p><span>Learn more about NRC Jordan</span></p><br><p><span>Learn more about the Jordan INGO Forum</span></p><br><br> The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.&nbsp;<br> Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.&nbsp;<br> At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.&nbsp;<br> Together, we save lives and rebuild futures.<br> Safeguarding is central to NRC’s work. We expect all employees to:&nbsp;<br> • treat everyone with respect and dignity&nbsp;<br> • contribute to building a safe environment for all&nbsp;<br> • never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)&nbsp;<br> • always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>We are looking for a SAP Support Specialist to join our team and build a successful career in a</b></p><p><b>professional work environment.<span></span></b></p><p><b>Job Description</b></p><ul><li>Working with those responsible for sales, shipment and export processes in functional units to improve existing processes/information systems or design new processes/information systems,</li><li>To plan and follow up the realization of the demands/projects of sales, shipment and export processes,</li><li>To contribute to the evaluation of possible solution architecture alternatives together with the project team, to follow the progress of the projects in line with the plans,</li><li>Establishing joint working groups for projects, evaluating suggestions and decisions, and bringing suggestions and solutions,</li><li>To follow the errors and findings that may occur and to correct them by performing root cause analysis,</li><li>Ensuring that new software to be integrated into the system is compatible with system needs and specifications,</li><li> Managing the relations with the outsourcing companies, tracking and controlling the progress payments and invoices of the companies,</li><li>To ensure the creation of documentation of the work done,</li><li>Provide guidance, support and training to responsible and key users.</li></ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Qualifications</b></p><ul><li><b>Bachelor’s degree in a related field,</b></li><li><b>At least 2 years of experience with SAP SD-MM Moduls as a key user or consultant,</b></li><li><b>Knowledge of MS Office,</b></li><li><b>Advanced knowledge of English,</b></li><li><b>Analytical, eager to learn and result-oriented,</b></li></ul></div>

<p><strong>Org. Setting and Reporting</strong> UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. Supervisor: The incumbent of this post reports to the Director of Communications. Supervisees: The incumbent of this post supervises a small number of professional and/or general services staff in the Communications Department.</p><p><strong>Responsibilities</strong> Develops new approaches, policies, processes and procedures and makes recommendations for the effective administration and improvement of the Agency s website design and usability, ensuring optimal user experience and compliance with latest industry standards. Designs creative, interactive and immersive webpages, using web design platforms (e.g., VeV) and content management systems (CMS). Supervises the English Language Website Manager and the Arabic Language Webmaster to ensure both languages on the websites reflect corresponding and accurate content, and conducts regular reviews of the website content to ensure it is up-to-date, accurate and valid. Liaises with the Head of Creative Digital and Multimedia, and focal points in the Agency s fields of operations, and relevant UNRWA departments, that provide content and information, to produce web content, including stories, videos, and photo essays, and coordinates with external programmes on technical improvement and training. Analyses website performance statistics and performs various Search Engine Optimisation tasks and, in collaboration with the Head of Creative Digital and Multimedia and Social Media Coordinator, coordinates with the web and social media vendors to improve services in line with the up-to-date technologies. In collaboration with the Head of Creative Digital and Multimedia, assists the Director of Communications in managing and producing compelling design and content for the Agency s various social media platforms, and provides web communications guidance to colleagues throughout the Agency Performs other duties as may be assigned by the supervisor(s).</p><p><strong>Competencies</strong> UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Leading and Supervising Deciding and Initiating Action Creating and Innovating Delivering Results Demonstrating Self-Awareness</p><p><strong>Desired Candidate Profile</strong></p>An advanced university degree (Master s or equivalent) from an accredited educational institution in computer science, communications, or other related discipline. Job - Specific Qualification Not available. Work Experience Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. You are required to have at least seven years of progressively responsible and relevant experience in a large national or international organisation; Experience in Web management, and New Media. Knowledge of web communications technologies, including Drupal 11, and standards. You are required to have an advanced university degree (Master s or equivalent ) from an accredited educational institution in computer science, communications, or other related discipline. You are required to have excellent command of written and spoken Arabic and English. Are you currently residing in Duty Station. It is required that you specify your current location. Languages English and French are the working languages of the United Nations Secretariat. For this job opening, English and Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The post is an integral part of the complementary personnel section structure being the only support staff position. The incumbent of the post assists the HR Specialist in the administration of the complementary personnel profile and assist with the recruitment. The post is needed and must be regularized and as such we plan to establish a fixed term post. The incumbent reports to Head Area Complementary Personnel Services Section, HQ (Amman) and will be responsible for providing HR Services. Responsibilities Supports in data management, review, research and archiving of Complementary personnel files including Consultants, interns, volunteers and Gratis personnel. Supports in data management for the Junior Professional Officer (JPO) Programme; provides substantive data cleansing on a wide range of JPO files including creating and accurately completing data entry into the relevant Human Resource Management (HRM). Reviews data and transactions related to HR services on the Human Resources Information system (including HR Dashboards) including supporting system improvements and implementations; checks discrepancies and coordinates with other staff members as necessary for resolution; responsible for monitoring and reporting on HR statistics, monitors data entry and provides initial approval thereof. Develops, maintains, and updates the relevant databases or spreadsheets and contributes to its design, as and when required; prepares, consolidates and updates relevant statistical reports as requested; monitors various records, forms and tables for accuracy and brings to the attention of the supervisor any issues that may have negative impact. Assists in the day-to-day operations of recruitment services and activities, whether preparing Job Openings, screening of applicants, inviting for tests and interviews or participating in interviews as HR ex-officio; coordinates and follows up on all administrative arrangements including archiving, support in the applicable e-recruitment system and preparing statistical reports, among others. Researches, extracts relevant facts, background information and practices; analyses and presents information with recommendations which can influence the quality of development and performance of other HR actions; prepares summaries in respect of various types of personnel cases; and support ad hoc HR projects. Responds, and drafts responses, to a wide range of correspondences, queries and other communications as assigned by the supervisor, uses standard word processing packages to produce a wide variety of documents and reports. Coordinates with other Units within the Department or with other Departments, in relation to HR functions; prepares regular and ad-hoc reports, including basic translation from Arabic to English and vice versa, as and when required. Performs other duties as may be assigned by the supervisor. Competencies Core Competencies of Communication, Working with People and Drive for Results apply by default. - Applying Technical Expertise. - Learning and Researching. - Analyzing. - Planning and Organizing.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>A university degree in human resources management, psychology, public or business administration or in a related behavioural science field.</p><p>At least two years of relevant experience in the application of the knowledge acquired in human resources management in governmental, international or medium/large commercial organization, including where applicable, relevant experience in recruitment is required</p><p>Experience and knowledge of standard computer applications, HR systems, Dashboards and MS Excel is required</p><p>Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.</p><p>Are you a registered Palestine refugee? If yes, please provide your Ration Card Number. It is highly recommended to respond to this question in order to assist us in further assessing your application. Please explain below? Is required.</p><p>Are you currently residing in Duty station. Please specify your current location. It is required. Please explain how you meet this criterion using examples.</p><p>Do you have close relative(s) in UNRWA (mother, father, daughter, son, sister brother)? If yes, please provide full name(s) and relationship. It is highly recommended to respond to this question in order to assist us in further assessing your application. Please explain below. Is required</p><p>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required.</p><p></p></section>

<p><b>Key Responsibilities:</b></p><p><br></p><p><span style="font-size: 11px;">Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution</span></p><p>Create service requests and properly document all customer interactions and troubleshooting actions in the department's case management system</p><p>Provide tier 2/3 functional and technical support on Explorance software solutions</p><p>Configure and implement new functionality in Explorance software solutions</p><p>Log, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs</p><p>Provide detailed reporting, identify functionalities, and provide status updates on identified issues internally and with the client until the customer support case is resolved</p><p>Assist in new implementations, installations, upgrades and migrations of existing customers systems</p><p>Investigating issues with customer IT systems such as: SSO, LMS, SIS, HRIS</p><p>Provide basic technical and web application training to new customers when required</p><p>Communicate and coordinate with internal departments when addressing software bugs or new releases</p><p>Occasionally perform Quality Assurance tasks for testing of new software versions</p><p>Follow procedures, and continually improve internal processes for maintenance of solutions that are in production</p><p>Collaborate with developers and QA team for high quality, delivery on time</p><p>&nbsp;</p><p><b>Requirements:</b></p><p><br></p><p>Exceptional Customer Service Focus</p><p>Minimum 3 years’ customer support/technical support experience with enterprise software</p><p>Relevant technical work experience, deploying web applications in IIS including server and network administration.</p><p>Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization</p><p>Strong analytical problem solving and decision-making skills</p><p>Experience working with multiple stakeholders in a problem-solving environment</p><p>Exceptional communication skills, both oral and written with client interaction experience at executive levels</p><p>Ability to handle difficult or sensitive situations with diplomacy and tact</p><p>Excellent time management and organizational skills</p><p>Creative, self-motivated, with good interpersonal skills</p><p>Ability to work independently and as part of a team</p><p>Attention to detail</p><p>&nbsp;</p><p><br></p><p><b>Technical Skills and other Requirements:</b></p><p><br></p><p><br></p><p>Experience with SQL/Oracle Database querying and with MS Excel</p><p>Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration</p><p>Verbal and written communication skills in English and French for use in communication with global offices.&nbsp;</p><p>Passion for helping customers with strong customer service skills</p><p>Technical or Business Diploma in related fields</p><p>Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting.</p><p>Nice to Have:</p><p><br></p><p>Technical certifications: Microsoft</p><p>Experience with HTML CSS, XML</p><p>Experience working with APIs</p><p>Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS</p><p>&nbsp;</p><p><br></p><p><b>Availability:</b></p><p><br></p><p>Must be willing to work outside of “normal” business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers</p><p>24/7 Pager/On-Call Rotation</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Exceptional Customer Service Focus</li><li>Minimum 3 years customer support/technical support experience with enterprise software</li><li>Relevant technical work experience, deploying web applications in IIS including server and network administration.</li><li>Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization</li><li>Strong analytical problem solving and decision-making skills</li><li>Experience working with multiple stakeholders in a problem-solving environment</li><li>Exceptional communication skills, both oral and written with client interaction experience at executive levels</li><li>Ability to handle difficult or sensitive situations with diplomacy and tact</li><li>Excellent time management and organizational skills</li><li>Creative, self-motivated, with good interpersonal skills</li><li>Ability to work independently and as part of a team</li><li>Attention to detail</li><li>Technical Skills and other Requirements: Experience with SQL/Oracle Database querying and with MS Excel</li><li>Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration</li><li>Verbal and written communication skills in English and French for use in communication with global offices.</li><li>Passion for helping customers with strong customer service skills</li><li>Technical or Business Diploma in related fields</li><li>Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting.</li><li>Nice to Have: Technical certifications: Microsoft</li><li>Experience with HTML CSS, XML</li><li>Experience working with APIs</li><li>Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS</li><li>Availability: Must be willing to work outside of normal business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers 24/7 Pager/On-Call Rotation</li></ul>

<p><h4>Description about Tamatem</h4> <p>Tamatem is the leading mobile games publisher in the MENA region, dedicated to bringing the best mobile gaming experiences to Arabic-speaking players. We work with top global gaming companies and innovative technologies to create engaging experiences for millions of users.</p> <h4>About the internship program</h4> <p>The Tamatem Internship Program is designed to provide students and fresh graduates with hands-on experience in a fast-paced, innovative, and collaborative environment. Interns will have the opportunity to work alongside industry professionals, contribute to real projects, and gain valuable insights into the gaming and technology industry.</p> <h4>What you'll do</h4> <ul> <li>Support day-to-day operations and projects within your assigned department.</li> <li>Collaborate with cross-functional teams on ongoing initiatives.</li> <li>Conduct research, analysis, and data gathering to support decision-making.</li> <li>Assist in preparing reports, presentations, and documentation.</li> <li>Learn industry best practices and gain exposure to real-world business challenges.</li> </ul> <h4>What we're looking for</h4> <ul> <li>Currently pursuing or recently completed a bachelor's degree.</li> <li>Strong communication and interpersonal skills.</li> <li>Eagerness to learn and take initiative.</li> <li>Ability to work independently and as part of a team.</li> <li>Strong organizational and problem-solving skills.</li> <li>Proficiency in Microsoft Office / Google Workspace.</li> <li>Passion for gaming, technology, or digital products is a plus.</li> </ul> <h4>Requirements</h4> <ul> <li>Currently pursuing or recently completed a bachelor's degree.</li> <li>Strong communication and interpersonal skills.</li> <li>Eagerness to learn and take initiative.</li> <li>Ability to work independently and as part of a team.</li> <li>Strong organizational and problem-solving skills.</li> <li>Proficiency in Microsoft Office / Google Workspace.</li> <li>Passion for gaming, technology, or digital products is a plus.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.</p><br><p><br><strong>1.Role and responsibilities</strong><br>NRC is implementing a Shelter Programme in Zaatari and Azraq refugee camps in Jordan to improve the living conditions of refugees through the provision of adequate shelter assistance and support to meet their basic needs. The Shelter Technical Assistant is responsible for planning, supervising, and monitoring shelter maintenance and construction activities, ensuring that implementation is completed safely, efficiently, on time, and in accordance with approved technical specifications, quality standards, and NRC procedures.</p><br><p><br><strong>Generic responsibilities :</strong><br>These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.</p><br><p><br>1.Adhere to NRC policies, tools, handbooks and guidelines<br>2.Assist in the implementation of the Shelter programme according to the agreed plan of action<br>3.Implements independently procedures and activities within own function or core competency as delegated<br>4.Organize and deliver assigned tasks in line with agreed priorities, quality standards, and deadlines.<br>5.Develop and maintain knowledge of the specialist area of work in which technical assistance and support is being provided, in order to be most effective in supporting the team<br>6.Use initiative in day to day problem solving in line with agreed procedures, priorities and standards for the area of work<br>7.Prepare and develop status reports as required by management<br>8.Ensure proper filing of documents<br>9.Promote and share ideas for improvement in your area of expertise</p><br><p><br><strong>Specific responsibilities:</strong><br>These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.</p><br><p><br>• Resolves engineering problems by collecting and analyzing information; researching, analyzing, adapting, and modifying engineering techniques; recommending solutions; preparing drawings, schematics, and diagrams; evaluating components, materials, and suppliers; resolving design integration issues; developing specifications and safety standards; performing installations.<br>• Supervise daily shelter construction, maintenance, and rehabilitation activities to ensure compliance with approved technical specifications, BoQs, safety requirements, and quality standards.<br>• Monitor the performance of incentive-based volunteers and skilled labourers, ensuring work is completed efficiently and according to agreed schedules.<br>• Conduct relevant assessments in the camp, including but not limited to caravan repairing assessment.<br>• Following up with labors and making sure that all requested tasks are done based on the agreed specifications, requirements, quality, and on time.<br>• Reporting work progress on daily, weekly or monthly basis as it will be agreed with the line manager based on the available workload and based on the nature of the given task.<br>• Prepare detailed plans for project implementation and ensure follow up and updating of the plan during implementation.<br>• Prepare material requests, dispatch forms, and quantity estimates based on approved designs and Bills of Quantities (BoQs).<br>• Immediately report implementation challenges, delays, risks, and technical issues, together with proposed mitigation measures.<br>• Other functions that might be assigned by the supervisor.</p><br><p><br><u>Critical interfaces:</u><br>By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:</p><br><p><br>• Relevant Core Competency implementation staff<br>• Support teams, Finance, HR, Admin and Logistics<br>• Communications staff<br>• Protection staff<br>• M&amp;E department<br>• UNHCR Technical unit</p><br><p><br>Scale and scope of position:<br>Staff: IBV’S<br>Stakeholders: UNHCR, SRAD, INGOs in the camp<br>Budgets: NA<br>Information: NRC Databases, Agresso, Intranet<br>Legal or compliance: Terms of employment</p><br><p><br><strong>2 Competencies:</strong><br>Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:</p><br><p><br><u>1. Professional competencies</u><br>These are skills, knowledge and experience that are important for effective performance.<br>Generic professional competencies:</p><br><p><br>• Experience from working within technical expertise in a humanitarian/recovery context<br>• Knowledge and experience within a relevant administration, craft or technical field and ideally a relevant vocational qualification<br>• Previous experience from working in complex and volatile contexts<br>• Documented results related to the position’s responsibilities<br>• Some knowledge of English</p><br><p><br><u>Context/ Specific skills, knowledge and experience:</u></p><br><p><br>• B.A degree in engineering, Civil/Architectural/Mechanical/Electrical engineering.<br>• 1 year of experience</p><br><p><br>2. Behavioural competencies&nbsp;<br>These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:</p><br><p><br>• Handling insecure environment<br>• Planning and delivering results<br>• Managing resources to optimize results<br>• Empowering and building trust<br>• Communicating with impact and respect</p><br><p><br><strong>3 Performance Management</strong><br>The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:</p><br><p><br>• The Job Description<br>• The Work and Development Plan<br>• The Mid-term/End-of-trial Period Performance Review Template<br>• The End-term Performance Review Template<br>• The NRC Competency Framework</p><br><p><u>Other:&nbsp;</u><u>Duration and type of contract: until 31 Dec2026- Non renewable&nbsp;</u></p><br><br> </div>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>The Salesforce Marketing Cloud Manager is responsible for leading the strategy, execution, and optimization of CRM and loyalty initiatives to drive revenue growth, customer lifetime value, and program profitability. The role owns end-to-end campaign performance, leveraging Salesforce Marketing Cloud capabilities to deliver data-driven, personalized customer engagement across multiple channels. This role plays a key leadership function in translating business objectives into scalable CRM strategies, ensuring alignment with commercial goals across fuel and non-fuel businesses.</p> <h4>Role responsibilities</h4> <p><strong>CRM & loyalty strategy (leadership ownership)</strong></p> <ul> <li>Lead the development and execution of revenue-driven CRM and loyalty strategies aligned with business objectives.</li> <li>Own the CRM and loyalty roadmap, ensuring measurable impact on revenue, retention, and customer lifetime value.</li> <li>Define targeting, segmentation, and personalization strategies to maximize commercial outcomes.</li> <li>Build business cases, forecast revenue impact, and track ROI of CRM initiatives.</li> </ul> <p><strong>Salesforce Marketing Cloud management</strong></p> <ul> <li>Own and optimize the use of Salesforce Marketing Cloud modules including Journey Builder, Automation Studio, Email Studio, Mobile Connect, and CDP.</li> <li>Drive platform governance, data integrity, and best practices across all CRM operations.</li> <li>Collaborate with IT and data teams to enhance platform capabilities, integrations, and scalability.</li> <li>Lead implementation of advanced features such as Einstein, Datorama, and real-time personalization.</li> </ul> <p><strong>Campaign strategy & execution</strong></p> <ul> <li>Oversee the planning and execution of multi-channel campaigns (email, SMS, push, in-app).</li> <li>Ensure campaigns are commercially driven, with clear revenue and performance KPIs.</li> <li>Guide lifecycle marketing strategies to improve acquisition, engagement, retention, and cross-sell.</li> <li>Lead A/B and multivariate testing strategies to optimize performance.</li> </ul> <p><strong>Data, analytics & performance management</strong></p> <ul> <li>Own campaign performance reporting including revenue uplift, incremental GP, and ROI.</li> <li>Develop dashboards and reporting frameworks linking CRM performance to business KPIs.</li> <li>Generate actionable insights to continuously optimize campaign effectiveness.</li> <li>Conduct post-campaign analysis and implement learnings into future planning.</li> </ul> <p><strong>Customer segmentation & personalization</strong></p> <ul> <li>Define and refine customer segmentation frameworks based on value, behavior, and lifecycle stage.</li> <li>Drive advanced personalization strategies to increase conversion and basket size.</li> <li>Partner with analytics teams to leverage predictive modeling and AI-driven insights.</li> </ul> <p><strong>Stakeholder & team leadership</strong></p> <ul> <li>Lead cross-functional collaboration with Marketing, Retail, Digital, and IT teams.</li> <li>Manage external agencies and technology partners to deliver high-quality CRM campaigns.</li> <li>Mentor and develop CRM team members, ensuring capability growth and best practice adoption.</li> <li>Align CRM activities with broader marketing and commercial strategies.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Business, Marketing, or related field (MBA preferred).</li> <li>7–10+ years of CRM, loyalty, or marketing automation experience.</li> <li>Strong hands-on expertise in Salesforce Marketing Cloud ecosystem.</li> <li>Proven experience managing teams and large-scale CRM programs.</li> <li>Advanced knowledge of SQL, data modeling, and analytics.</li> <li>Experience in retail, loyalty, or customer-centric industries preferred.</li> </ul> <h4>Key skills</h4> <ul> <li>Strategic thinking with strong commercial acumen</li> <li>Leadership and stakeholder management</li> <li>Advanced CRM and marketing automation expertise</li> <li>Data-driven decision making</li> <li>Strong communication and project management skills</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>The Salesforce Marketing Cloud Manager is responsible for leading the strategy, execution, and optimization of CRM and loyalty initiatives to drive revenue growth, customer lifetime value, and program profitability. The role owns end-to-end campaign performance, leveraging Salesforce Marketing Cloud capabilities to deliver data-driven, personalized customer engagement across multiple channels. This role plays a key leadership function in translating business objectives into scalable CRM strategies, ensuring alignment with commercial goals across fuel and non-fuel businesses.</p> <h4>Role responsibilities</h4> <p><strong>CRM & loyalty strategy (leadership ownership)</strong></p> <ul> <li>Lead the development and execution of revenue-driven CRM and loyalty strategies aligned with business objectives.</li> <li>Own the CRM and loyalty roadmap, ensuring measurable impact on revenue, retention, and customer lifetime value.</li> <li>Define targeting, segmentation, and personalization strategies to maximize commercial outcomes.</li> <li>Build business cases, forecast revenue impact, and track ROI of CRM initiatives.</li> </ul> <p><strong>Salesforce Marketing Cloud management</strong></p> <ul> <li>Own and optimize the use of Salesforce Marketing Cloud modules including Journey Builder, Automation Studio, Email Studio, Mobile Connect, and CDP.</li> <li>Drive platform governance, data integrity, and best practices across all CRM operations.</li> <li>Collaborate with IT and data teams to enhance platform capabilities, integrations, and scalability.</li> <li>Lead implementation of advanced features such as Einstein, Datorama, and real-time personalization.</li> </ul> <p><strong>Campaign strategy & execution</strong></p> <ul> <li>Oversee the planning and execution of multi-channel campaigns (email, SMS, push, in-app).</li> <li>Ensure campaigns are commercially driven, with clear revenue and performance KPIs.</li> <li>Guide lifecycle marketing strategies to improve acquisition, engagement, retention, and cross-sell.</li> <li>Lead A/B and multivariate testing strategies to optimize performance.</li> </ul> <p><strong>Data, analytics & performance management</strong></p> <ul> <li>Own campaign performance reporting including revenue uplift, incremental GP, and ROI.</li> <li>Develop dashboards and reporting frameworks linking CRM performance to business KPIs.</li> <li>Generate actionable insights to continuously optimize campaign effectiveness.</li> <li>Conduct post-campaign analysis and implement learnings into future planning.</li> </ul> <p><strong>Customer segmentation & personalization</strong></p> <ul> <li>Define and refine customer segmentation frameworks based on value, behavior, and lifecycle stage.</li> <li>Drive advanced personalization strategies to increase conversion and basket size.</li> <li>Partner with analytics teams to leverage predictive modeling and AI-driven insights.</li> </ul> <p><strong>Stakeholder & team leadership</strong></p> <ul> <li>Lead cross-functional collaboration with Marketing, Retail, Digital, and IT teams.</li> <li>Manage external agencies and technology partners to deliver high-quality CRM campaigns.</li> <li>Mentor and develop CRM team members, ensuring capability growth and best practice adoption.</li> <li>Align CRM activities with broader marketing and commercial strategies.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Business, Marketing, or related field (MBA preferred).</li> <li>7–10+ years of CRM, loyalty, or marketing automation experience.</li> <li>Strong hands-on expertise in Salesforce Marketing Cloud ecosystem.</li> <li>Proven experience managing teams and large-scale CRM programs.</li> <li>Advanced knowledge of SQL, data modeling, and analytics.</li> <li>Experience in retail, loyalty, or customer-centric industries preferred.</li> </ul> <h4>Key skills</h4> <ul> <li>Strategic thinking with strong commercial acumen</li> <li>Leadership and stakeholder management</li> <li>Advanced CRM and marketing automation expertise</li> <li>Data-driven decision making</li> <li>Strong communication and project management skills</li> </ul></p><p></p>

<p><h4>Description</h4> <p><strong>Who are we?</strong><br> We are Foodics! A leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! Making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also, Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p> <h4>The job in a nutshell</h4> <p>We're looking for the most innovative and passionate people to work for an award-winning, mobile ordering software company like no other. Senior Product Manager (f/m/d) to join our Quick Service Restaurants team and help our enterprise clients deliver a great mobile ordering experience for both end-customers as well as for their restaurant staff. You will be responsible for products that help restaurant customers browse digital menus, place orders, and pay for orders.</p> <h4>What will you do?</h4> <p>You own the Quick Service Restaurant product portfolio end-to-end, define the product strategy, roadmap, and backlog for it, and drive meaningful impact for customers and the business.</p> <ul> <li>Identify, conceptualize, and develop new features and products that deliver clear business impact. Do it in a customer-oriented way, with the right balance of quality and speed in mind, and prioritize what’s best for the company based on specific goals and impact.</li> <li>Be a leader in championing your product across all stakeholders, internal and external, including regional country teams, marketing, etc.</li> <li>Develop, lead, and implement projects such as company-wide go-to-market rollouts. Ensure timely delivery of projects in collaboration with other departments and functions.</li> <li>Communicate effectively with key stakeholders, uncovering problem spaces on the ground and informing new product features that solve for local users and local businesses.</li> <li>Work collaboratively with business stakeholders, assisting and troubleshooting to ensure that products are competitive and marketable.</li> <li>Collaborate with the engineers and designers, and other colleagues sharing knowledge on product developments and issues, to discuss and implement effective solutions for the team.</li> <li>Gather and use quantitative and qualitative data, creating hypotheses and making informed product decisions, testing assumptions early to reduce risk up-front. Conduct and facilitate market and competitor research with adjacent functions (e.g., design, ops, etc.).</li> </ul> <h4>Who will excel</h4> <ul> <li>Minimum of 5 years of prior experience working in a PM role (bonus if within the F&B, hospitality, or last-mile delivery tech industries).</li> <li>Previous experience in conceptualizing B2C and/or B2B product solutions, engaging with business stakeholders.</li> <li>Experience operating in multi-market / multi-region environments.</li> <li>Ability to get hands-on in a complex operational environment, to manage and close the loop on multiple concurrent tasks.</li> </ul> <h4>What we offer you?</h4> <ul> <li>We believe you will love working at Foodics!</li> <li>We have an inclusive and diverse culture that encourages innovation and flexibility in-office.</li> <li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li> <li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li> <li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li> <li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li> </ul></p><p></p>

<p><h4>Description</h4> <p><strong>Who are we?</strong><br> We are Foodics! A leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! Making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also, Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p> <h4>The job in a nutshell</h4> <p>We're looking for the most innovative and passionate people to work for an award-winning, mobile ordering software company like no other. Senior Product Manager (f/m/d) to join our Quick Service Restaurants team and help our enterprise clients deliver a great mobile ordering experience for both end-customers as well as for their restaurant staff. You will be responsible for products that help restaurant customers browse digital menus, place orders, and pay for orders.</p> <h4>What will you do?</h4> <p>You own the Quick Service Restaurant product portfolio end-to-end, define the product strategy, roadmap, and backlog for it, and drive meaningful impact for customers and the business.</p> <ul> <li>Identify, conceptualize, and develop new features and products that deliver clear business impact. Do it in a customer-oriented way, with the right balance of quality and speed in mind, and prioritize what’s best for the company based on specific goals and impact.</li> <li>Be a leader in championing your product across all stakeholders, internal and external, including regional country teams, marketing, etc.</li> <li>Develop, lead, and implement projects such as company-wide go-to-market rollouts. Ensure timely delivery of projects in collaboration with other departments and functions.</li> <li>Communicate effectively with key stakeholders, uncovering problem spaces on the ground and informing new product features that solve for local users and local businesses.</li> <li>Work collaboratively with business stakeholders, assisting and troubleshooting to ensure that products are competitive and marketable.</li> <li>Collaborate with the engineers and designers, and other colleagues sharing knowledge on product developments and issues, to discuss and implement effective solutions for the team.</li> <li>Gather and use quantitative and qualitative data, creating hypotheses and making informed product decisions, testing assumptions early to reduce risk up-front. Conduct and facilitate market and competitor research with adjacent functions (e.g., design, ops, etc.).</li> </ul> <h4>Who will excel</h4> <ul> <li>Minimum of 5 years of prior experience working in a PM role (bonus if within the F&B, hospitality, or last-mile delivery tech industries).</li> <li>Previous experience in conceptualizing B2C and/or B2B product solutions, engaging with business stakeholders.</li> <li>Experience operating in multi-market / multi-region environments.</li> <li>Ability to get hands-on in a complex operational environment, to manage and close the loop on multiple concurrent tasks.</li> </ul> <h4>What we offer you?</h4> <ul> <li>We believe you will love working at Foodics!</li> <li>We have an inclusive and diverse culture that encourages innovation and flexibility in-office.</li> <li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li> <li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li> <li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li> <li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> </p> <p> <strong>Who Are We </strong> </p> <p> <em>We Are Foodics!</em> a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.<br> </p> <p> <strong>The Job in a Nutshell </strong> </p> <p>We're looking for the most innovative and passionate people to work for an award-winning, mobile ordering software company like no other. Senior Product Manager (f/m/d) to join our Quick Service Restaurants <strong>team</strong> and help our enterprise clients deliver a great mobile ordering experience for both end-customers as well as for their restaurant staff. You will be responsible for products that help restaurants customers browse digital menus, place orders, and pay for orders.</p> <p> </p> <p> <strong>What Will You Do </strong> </p> <ul> <ul> <li>You own the Quick Service Restaurant product portfolio end-to-end, define the product strategy, roadmap and backlog for it and drive meaningful impact for customers and the business. </li> <li>Identify, conceptualize and develop new features and products, that deliver clear business impact. Do it in a customer-oriented way, with the right balance of quality and speed in mind, and priorities what s best for the company based on specific goals and impact. </li> <li>Be a leader in championing your product across all stakeholders, internal and external, including regional country teams, marketing etc. </li> <li>Develop, lead and implement projects such as company-wide go-to-market rollouts. Ensure timely delivery of projects in collaboration with other departments and functions. </li> <li>Communicate effectively with key stakeholders, uncovering problem spaces on the ground and informing new product features that solve for local users and local businesses. </li> <li>Work collaboratively with business stakeholders, assisting and troubleshooting to ensure that products are competitive and marketable. </li> <li>Collaborate with the engineers and designers, and other colleagues sharing knowledge on product developments and issues, to discuss and implement effective solutions for the team. </li> <li>Gather and use quantitative and qualitative data, creating hypotheses and making informed product decisions, testing assumptions early to reduce risk up-front. Conducting/facilitating market and competitor research with adjacent functions (e.g. design, ops etc.) </li> </ul> </ul> <p> </p> <p> </p> <p> <strong>Who Will Excel </strong> </p> <ul> <li>Minimum of 5 years of prior experience working in a PM role (bonus if within the F&amp;B, hospitality, or last-mile delivery tech industries). </li> <li>Previous experience in conceptualizing B2C and/or B2B product solutions, engaging with business stakeholders. </li> <li>Experience operating in multi-market / multi-region environments. </li> <li>Ability to get hands-on in a complex operational environment, to manage and close the loop on multiple concurring tasks..</li> </ul> <p> <strong>What We Offer You </strong> </p> <p>We believe you will love working at Foodics!</p> <ul> <li>We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.</li> <li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li> <li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li> <li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li> <li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li> </ul> <p> </p> <p> </p> <p> </p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Lead enterprise Data Privacy and Personal Data Protection programs by developing privacy frameworks, policies, compliance controls, privacy risk assessments, and regulatory implementation aligned with applicable privacy laws and international standards.<br> Key Responsibilities Develop enterprise Data Privacy Framework.<br> Create Privacy Policies and Procedures.<br> Conduct Privacy Impact Assessments (PIA).<br> Perform Data Protection Impact Assessments (DPIA).<br> Design Privacy by Design controls.<br> Define Personal Data Classification standards.<br> Develop Consent Management processes.<br> Establish Data Subject Rights procedures.<br> Implement Data Retention and Deletion policies.<br> Support Data Breach Management processes.<br> Conduct Privacy Risk Assessments.<br> Map personal data processing activities.<br> Ensure compliance with applicable privacy regulations.<br> Deliver awareness sessions and stakeholder workshops.<br> Support privacy audits and assessments.<br> Technical Skills Personal Data Protection regulations Privacy Risk Assessment DPIA / PIA Privacy by Design Data Classification Data Masking Data Anonymization Data Encryption fundamentals Identity &amp; Access Management concepts Records Management Information Security fundamentals Privacy compliance tools Experience 7 to 10 years in Data Privacy, Information Security, Governance, Risk &amp; Compliance, or related fields.<br> Experience implementing enterprise privacy programs.<br> Experience with regulatory compliance projects.<br> Preferred Certifications CIPP/E CIPP/A CIPM CIPT ISO 27701 Lead Implementer ISO 27001 Lead Implementer</span> </div>

<p><b>Position Overview&nbsp;</b></p><p><br></p><p>We are looking for a dynamic Manager, Renewals - Territory Accounts to lead a team of Renewals Representatives focused on customer retention, renewal performance, and revenue protection. Your primary focus will be developing your team to achieve and exceed renewal and revenue targets while delivering a strong customer experience. You will coach the team on renewal execution, negotiation, forecasting, and customer engagement while supporting their professional development. You will work closely with Territory Sales, Customer Success, Sales Operations, the Channel Team, ecosystem partners, and distributors to drive successful renewal outcomes and identify opportunities for growth and improvement. This role follows a Sunday through Thursday working schedule and requires working from the designated Autodesk office at least three days per week.</p><h3>Responsibilities</h3><ul><li>Manage, coach, and develop a team of Renewals Representatives supporting Territory Accounts</li><li>Achieve and exceed team targets for renewals, customer retention, and revenue</li><li>Motivate the team through regular coaching, renewal reviews, sales skills development, and communication of results</li><li>Own renewal pipeline management and forecasting, ensuring visibility into opportunities, risks, and expected outcomes</li><li>Coach the team to proactively identify renewal risks, overcome customer objections, and successfully close renewals</li><li>Report on team and individual performance, including renewal rates, pipeline progression, forecast accuracy, and revenue attainment</li><li>Partner with Territory Sales and Customer Success to align on customer priorities, health, renewal risks, and growth opportunities</li><li>Work closely with Sales Operations on reporting, forecasting, tools, and process improvements</li><li>Collaborate with the Channel Team, ecosystem partners, and distributors to ensure effective customer coverage and successful renewal execution</li><li>Identify partner or distributor capacity and execution gaps and work with the Channel Team to address them</li><li>Identify expansion opportunities within renewing accounts and coordinate with the appropriate sales teams</li><li>Develop team members for the next step in their careers through regular coaching, feedback, and development planning</li></ul><h3>Minimum Qualifications</h3><ul><li>7+ years of experience in sales, renewals, account management, or a related commercial role within a B2B, SaaS, or technology environment</li><li>5+ years of people management experience, preferably leading a quota-carrying or customer-facing commercial team</li><li>Proven experience achieving or exceeding sales, renewal, retention, or revenue targets</li><li>Strong experience in pipeline management, forecasting, and performance management</li><li>Strong coaching and people development skills</li><li>Customer-focused, commercially minded, and adaptive in your leadership approach</li></ul><h3>Preferred Qualifications</h3><ul><li>Experience supporting high-volume customer segments</li><li>Experience working with channel partners, ecosystem partners, and distributors</li><li>Salesforce or comparable CRM and forecasting experience</li></ul><p>#LI-IS1</p><p><strong>Desired Candidate Profile</strong></p><ul><li>7+ years of experience in sales, renewals, account management, or a related commercial role within a B2B, SaaS, or technology environment</li><li>5+ years of people management experience, preferably leading a quota-carrying or customer-facing commercial team</li><li>Proven experience achieving or exceeding sales, renewal, retention, or revenue targets</li><li>Strong experience in pipeline management, forecasting, and performance management</li><li>Strong coaching and people development skills</li><li>Customer-focused, commercially minded, and adaptive in your leadership approach</li><li>Experience supporting high-volume customer segments</li><li>Experience working with channel partners, ecosystem partners, and distributors</li><li>Salesforce or comparable CRM and forecasting experience</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking a detail-oriented and proactive Accountant to join our dynamic finance team in Amman. This role offers an exciting opportunity to contribute to our financial operations while enhancing your professional skills in a collaborative environment. As an Accountant, you will play a crucial role in maintaining accurate financial records, preparing reports, and ensuring compliance with regulations, all of which are vital for our organization's success.</p><p>Our company prides itself on fostering a culture of growth and learning. You will have the opportunity to work closely with experienced professionals who are eager to share their knowledge and mentor you. We believe in investing in our employees' career paths, offering training programs and workshops that will equip you with the latest accounting techniques and software tools. This role is perfect for someone who is looking to advance their career in finance while contributing to a supportive and innovative team.</p><p>As you grow within the organization, you will be encouraged to take on additional responsibilities and explore leadership opportunities. We value initiative and creativity, and your contributions will directly impact our financial strategies and outcomes. If you are ready to take the next step in your career and thrive in a collaborative environment, we would love to hear from you!</p><p><b>Responsibilities:</b></p><ol><li>Prepare and maintain accurate financial statements and reports, utilizing accounting software to ensure compliance with local regulations and international standards.</li><li>Conduct regular audits of financial data and processes to identify discrepancies and implement corrective actions that enhance the accuracy of financial reporting.</li><li>Manage accounts payable and receivable, ensuring timely processing of invoices and payments to maintain healthy cash flow for the organization.</li><li>Assist in the preparation of budgets and forecasts, analyzing financial data to provide insights that support strategic decision-making within the company.</li><li>Collaborate with cross-functional teams to provide financial insights that drive operational efficiency and support business objectives.</li><li>Ensure compliance with tax regulations by preparing and filing necessary tax documents and liaising with tax authorities as required.</li><li>Monitor and reconcile bank statements and financial discrepancies, utilizing analytical skills to identify and resolve issues promptly.</li><li>Implement and improve accounting systems and processes, leveraging technology to streamline operations and enhance productivity.</li><li>Provide support during financial audits, preparing necessary documentation and liaising with external auditors to ensure a smooth audit process.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Proficient in accounting software such as QuickBooks or SAP, enabling efficient financial management and reporting.</li><li>Strong analytical skills to interpret financial data and provide actionable insights for decision-making.</li><li>Excellent attention to detail to ensure accuracy in financial reporting and compliance.</li><li>Ability to manage multiple tasks and meet deadlines in a fast-paced environment.</li><li>Strong communication skills for effective collaboration with cross-functional teams and stakeholders.</li><li>Knowledge of tax regulations and compliance requirements to ensure adherence to the law.</li><li>Problem-solving skills to identify issues and implement effective solutions in financial processes.</li></ul></div>