وظائف مهندس انظمة مدمجة - اربد الأردن

<h3>Overview</h3><p>We are a leading engineering firm seeking to bring on exceptional talents to join our engineering team in Irbid. We aim to provide innovative and sustainable structural solutions, and we are looking for a creative engineer with a passion for development and a contribution to the execution of high-quality construction projects in accordance with the highest international standards.</p><h3>Key Responsibilities and Duties</h3><ul><li>Prepare and design structural drawings with high precision using specialized engineering software.</li><li>Perform necessary structural calculations to ensure the safety and stability of structures.</li><li>Provide field supervision of construction works at sites to ensure compliance with technical specifications and standards.</li><li>Coordinate with teams of architects and contractors to ensure project execution according to the specified schedule.</li><li>Review and approve construction materials and verify their compliance with the required specifications.</li><li>Prepare periodic technical reports on the progress of projects.</li></ul><h3>Qualifications and Requirements</h3><ul><li>Bachelor's degree in Civil/Structural Engineering from an accredited university.</li><li>Practical experience ranging from one to three years in the field of structural design or supervision.</li><li>Full familiarity with the Jordanian Building Codes and applicable engineering standards.</li><li>Valid membership in the Jordan Engineers Association.</li></ul><h3>Required Skills</h3><ul><li>Analytical skills and a high capability for solving complex engineering problems.</li><li>Effective communication skills and the ability to work in a team spirit.</li><li>Ability to manage time and work under the pressure of construction site environments.</li><li>Precision and attention to technical details.</li></ul><h3>Benefits and Perks</h3><ul><li>A stimulating work environment that encourages continuous professional development.</li><li>Competitive salaries commensurate with experience and qualifications.</li><li>Comprehensive health insurance.</li><li>Opportunities to participate in diverse and distinguished engineering projects in the Irbid Governorate.</li></ul>

<p> <strong>Responsibilities</strong> </p> <ul> <li> Support IT and OT operations and ensure service continuity across corporate and operational systems. </li> <li> Deliver cybersecurity and OT/ICS security initiatives, including obsolete system remediation. </li> <li> Support data management, governance, quality, and reporting to maintain a single source of truth. </li> <li> Deliver systems integration across SCADA, billing/CIS, and ERP platforms to reduce manual data transfer. </li> <li> Support digital transformation projects, including online services, e-payment solutions, mobile applications, and analytics initiatives. </li> <li> Manage IT infrastructure, networks, end-user support, and hardware/software lifecycle activities. </li> <li> Support IT Service Management (ITSM) and IT Asset Management (ITAM), including knowledge base development. </li> <li> Maintain IT disaster recovery, backup, and business continuity processes. </li> <li> Coordinate IT vendors, software licenses, and service contracts. </li> <li> Provide technical expertise and ongoing support to IT leadership and business functions. </li> </ul> <p> <strong>Qualifications</strong> </p> <ul> <li> Master's degree or postgraduate qualification in Computer Science, Information Technology, Engineering, or a related field. </li> <li> 10+ years of experience in IT/OT environments, including experience leading technical teams. </li> <li> Strong experience in OT/ICS security, ERP/CIS systems, databases, data governance, and systems integration. </li> <li> Strong understanding of IT infrastructure, cybersecurity, and digital transformation initiatives. </li> <li> Professional certifications such as PMP, Oracle, CISSP, CISM, ITIL, or cloud certifications are preferred. </li> <li> Experience integrating SCADA, billing/CIS, and ERP systems is preferred. </li> <li> Experience leading digital transformation projects and technology modernization initiatives is preferred. </li> </ul> Required Skills <ul> <li>Oracle Database</li> <li>ERP System </li> </ul> Preferred Skills <ul> <li>PMP </li> </ul> Job Details <ul> <li> Location Irbid - Jordan </li> <li>Industry Information &amp; Communication Technologies </li> <li> Job Type Full-Time </li> <li> Degree Bachelor </li> <li>Experience 10+ </li> <li>Nationality Unspecified </li> </ul><br><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications</h4><ul><li> Master's degree or postgraduate qualification in Computer Science, Information Technology, Engineering, or a related field. </li><li> 10+ years of experience in IT/OT environments, including experience leading technical teams. </li><li> Strong experience in OT/ICS security, ERP/CIS systems, databases, data governance, and systems integration. </li><li> Strong understanding of IT infrastructure, cybersecurity, and digital transformation initiatives. </li><li> Professional certifications such as PMP, Oracle, CISSP, CISM, ITIL, or cloud certifications are preferred. </li><li> Experience integrating SCADA, billing/CIS, and ERP systems is preferred. </li><li> Experience leading digital transformation projects and technology modernization initiatives is preferred. </li></ul> Required Skills<ul><li>Oracle Database</li><li>ERP System </li></ul> Preferred Skills<ul><li>PMP </li></ul>

<p> <strong>Responsibilities</strong> </p> <ul> <li>Lead the development, implementation, and continuous maintenance of the organization s Corporate Management System, ensuring alignment with corporate objectives and operational requirements.</li> <li>Establish and maintain corporate standards for policies, procedures, Standard Operating Procedures (SOPs), and process documentation.</li> <li>Collaborate with Directors and functional specialists to ensure that organisational processes are properly documented, standardized, and consistently implemented across all departments.</li> <li>Develop and oversee the corporate document-control framework, ensuring proper documentation, version control, ownership, and periodic reviews.</li> <li>Drive quality assurance, process compliance, and continuous improvement initiatives across the organization.</li> <li>Monitor the effectiveness and implementation of management systems, identify operational and procedural gaps, and recommend corrective and preventive actions.</li> <li>Oversee the governance and maintenance of the organization s central document repository, ensuring clear accountability for document ownership and updates.</li> <li>Support internal audits, management reviews, and the implementation and follow-up of agreed improvement actions.</li> <li>Prepare and present quality assurance, process performance, and management-system reports to the CEO and senior management.</li> <li>Develop quality assurance and quality control (QA/QC) capabilities and promote awareness of management-system standards and best practices across the organization.</li> <li>Ensure management systems and quality processes remain aligned with relevant industry standards, regulatory requirements, and organizational objectives.</li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p style="font-size: 11px;"><strong style="font-size: 11px;">Qualifications</strong></p><ul style="font-size: 11px;"><li style="font-size: 11px;">Postgraduate degree or Master's degree in Quality Management, Engineering, Business Administration, or a related field is mandatory.</li><li style="font-size: 11px;">Minimum of 10 years of relevant experience in quality management, management systems, process improvement, or a related field, including experience leading teams or major organizational initiatives.</li><li style="font-size: 11px;">Strong experience in developing, implementing, and maintaining management systems, process governance, document control, quality assurance, and continuous improvement frameworks.</li><li style="font-size: 11px;">Proven experience in developing and implementing corporate policies, procedures, and SOPs within complex organizations.</li><li style="font-size: 11px;">Previous experience in the utilities sector or other regulated industries is preferred.</li><li style="font-size: 11px;">ISO 9001 Lead Auditor, Lead Implementer, or equivalent professional certification is preferred.</li><li style="font-size: 11px;">Experience in organizational transformation and management-system implementation is an advantage.</li><li style="font-size: 11px;">Additional professional certifications in quality management, process excellence, or project management are preferred.</li><li style="font-size: 11px;">Strong analytical, organizational, problem-solving, and decision-making skills.</li><li style="font-size: 11px;">Excellent leadership, communication, stakeholder-management, and collaboration skills.</li><li style="font-size: 11px;">High level of integrity, accountability, adaptability, and commitment to continuous improvement.</li></ul><br>

<p> <strong>Responsibilities</strong> </p> <ul> <li>Establish, implement, and maintain the organization s corporate document-control system and centralized document repository, ensuring the effective management and accessibility of all corporate documentation.</li> <li>Manage document numbering, version control, approval statuses, distribution, storage, and archiving in accordance with established document-control procedures.</li> <li>Ensure that only approved, updated, and authorized documents are accessible and used across the organization.</li> <li>Maintain accurate document registers, master lists, records, and metadata to ensure proper documentation and traceability.</li> <li>Coordinate the creation, review, approval, revision, and withdrawal of documents with relevant document owners and department representatives.</li> <li>Support the implementation, maintenance, and improvement of electronic document-management systems and digital workflow solutions.</li> <li>Maintain comprehensive records of document revisions, approvals, retention periods, and disposal requirements.</li> <li>Monitor compliance with corporate document-control standards, identify gaps, and recommend corrective actions where necessary.</li> <li>Provide document-control guidance and support to department heads, functional specialists, and employees across different departments.</li> <li>Support internal and external audits and management reviews by ensuring that all required documents and records are properly organised and readily accessible.</li> <li>Ensure the integrity, accuracy, consistency, and confidentiality of controlled corporate information.</li> <li>Identify opportunities to improve document-management processes, workflows, and information-handling practices.</li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor's degree in Information Management, Business Administration, Engineering, Information Technology, or a related field is mandatory.</li> <li>Minimum of 5 years of relevant experience in document control, information management, quality management systems, or a related field.</li> <li>Practical experience with document-control systems, version control, records management, and electronic document repositories.</li> <li>Strong understanding of document-management procedures, approval workflows, document retention, and archiving practices.</li> <li>Proven ability to manage large volumes of controlled documentation while maintaining accuracy, consistency, and traceability.</li> <li>Previous experience in the utilities, engineering, construction, or other regulated sectors is preferred.</li> <li>ISO 9001 certification or professional training in document control and quality management systems is an advantage.</li> <li>Hands-on experience with SharePoint, Electronic Document Management Systems (EDMS), or digital workflow platforms is preferred.</li> <li>Experience supporting internal and external audits and management-system implementation is an advantage.</li> <li>Strong organizational, analytical, and problem-solving skills.</li> <li>Excellent attention to detail, communication, and coordination skills.</li> <li>High level of integrity, accountability, reliability, and commitment to maintaining accurate and organized records.</li> </ul>

<p> <strong>Responsibilities</strong> </p> <ul> <li> Test, evaluate, and document financial and operational controls across business processes. </li> <li> Monitor compliance with internal policies, procedures, and approval authority frameworks. </li> <li> Support the implementation and monitoring of payment, authorization, and control procedures. </li> <li> Track and follow up on remediation plans related to control gaps, audit findings, and compliance issues. </li> <li> Support risk assessment activities and control improvement initiatives. </li> <li> Assist in maintaining process documentation, policies, and compliance records. </li> <li> Coordinate with internal and external auditors and support audit activities when required. </li> <li> Promote a culture of compliance, accountability, and continuous improvement across the organization. </li> </ul> <p> <strong>Qualifications</strong> </p> <ul> <li> Bachelor's degree in accounting, Auditing, Finance, or a related field. </li> <li> 4+ years of experience in internal controls, compliance, auditing, risk management, or related functions. </li> <li> Strong experience in controls testing, risk assessment, compliance monitoring, ERP systems, and process documentation. </li> <li> Professional certifications such as CIA (Certified Internal Auditor) or CISA (Certified Information Systems Auditor) are preferred. </li> <li> Experience with ERP control frameworks is preferred. </li> <li> Experience with ICFR (Internal Control over Financial Reporting), SOX compliance, or similar governance frameworks is preferred. </li> </ul> Required Skills <ul> <li>ERP System </li> <li>Risk Management </li> </ul> Preferred Skills <ul> <li>CIA</li> </ul> Job Details <ul> <li> Location Irbid - Jordan </li> <li>Industry Accounting &amp; Finance </li> <li> Job Type Full-Time </li> <li> Degree Bachelor </li> <li>Experience 4+ </li> <li>Nationality Unspecified </li> </ul> Login to Apply

<p><strong>Responsibilities</strong></p><ul><li> Support the planning and delivery of operations and maintenance activities across the service area.</li><li> Manage water supply scheduling, distribution, and continuity of service, including pumping and rationing programs.</li><li> Support network operations, incident management, and emergency response activities, including outages, bursts, and contamination events.</li><li> Monitor contractor and service provider performance against agreed service levels.</li><li> Implement SCADA-driven control systems, operational procedures, and pumping station safety standards.</li><li> Support non-revenue water reduction initiatives, including leak detection and illegal connection management.</li><li> Compile, analyze, and report operational KPIs such as supply hours, response times, and downtime.</li><li> Coordinate with technical, asset management, and commercial teams to ensure effective service delivery.</li><li> Provide technical support and operational continuity across day-to-day activities.</li></ul><p><strong>Qualifications</strong></p><ul><li> Bachelor's degree in civil engineering, Mechanical Engineering, Water Engineering, or a related field.</li><li> 8 10 years of experience in utility operations and maintenance, including experience leading technical teams.</li><li> Working knowledge of SCADA systems, CMMS, network hydraulics, and emergency management.</li></ul>Required Skills<ul><li>Operational Management</li></ul>Preferred Skills<ul><li>HMI &amp; SCADA Development</li></ul>Job Details<ul><li> Location Irbid - Jordan</li><li>Industry Administration &amp; Customer Services</li><li> Job Type Full-Time</li><li> Degree Bachelor</li><li>Experience 8-10</li><li>Nationality Unspecified</li></ul>Login to Apply<p><strong>Desired Candidate Profile</strong></p><ul><li> Bachelor's degree in civil engineering, Mechanical Engineering, Water Engineering, or a related field.</li><li> 8 10 years of experience in utility operations and maintenance, including experience leading technical teams.</li><li> Working knowledge of SCADA systems, CMMS, network hydraulics, and emergency management.</li></ul>Required Skills<ul><li>Operational Management</li></ul>Preferred Skills<ul><li>HMI &amp; SCADA Development</li></ul>

<p> <strong>Responsibilities</strong> </p> <ul> <li>Support billing, revenue collection, and end-to-end revenue cycle management.</li> <li> Support customer relations activities, complaint management, contact center operations, and service standards delivery. </li> <li> Support meter management, meter reading activities, and commercial loss reduction programs across utility operations. </li> <li> Assist in managing relationships with key and large-scale customers. </li> <li> Support Customer Information System (CIS) operations, maintenance, and continuous improvement initiatives. </li> <li> Execute collection campaigns, debt recovery activities, and disconnection policy procedures. </li> <li> Support tariff implementation and customer communication programs. </li> <li> Provide technical and operational support across commercial and customer service functions. </li> </ul> <p> <strong>Qualifications</strong> </p> <ul> <li>Strong data analysis and reporting skills are preferred. </li> </ul> Required Skills <ul> <li>Communication Skills </li> </ul> Job Details <ul> <li> Location Irbid - Jordan </li> <li>Industry Administration &amp; Customer Services </li> <li> Job Type Full-Time </li> <li> Degree Bachelor </li> <li>Experience 8+ </li> <li>Nationality Unspecified </li> </ul> Login to Apply<p><strong>Desired Candidate Profile</strong></p><ul><li>Strong experience with CIS/billing systems, revenue management, and customer operations. </li><li> Experience in key account management is preferred. </li><li> Experience in non-revenue loss reduction initiatives within utility operations is preferred. </li></ul>

<p> <strong>Responsibilities</strong> </p> <ul> <li> Support headcount planning, position management, and workforce establishment control. </li> <li> Assist with organizational design initiatives and organizational structure maintenance. </li> <li> Support workforce planning activities to align staffing needs with business objectives. </li> <li> Maintain HR data integrity and support effective utilization of HR systems and ERP platforms. </li> <li> Support workforce reassignment, resource allocation, and productivity improvement initiatives. </li> <li> Conduct workforce analytics, reporting, and scenario modeling to support strategic decision-making. </li> <li> Develop reports and insights to identify workforce trends, risks, and optimization opportunities. </li> <li> Support workforce optimization and organizational effectiveness initiatives. </li> </ul> <p> <strong>Qualifications</strong> </p> <ul> <li> Bachelor's degree in Human Resources, Business Administration, Analytics, or a related field. </li> <li> 4+ years of experience in workforce planning, HR analytics, organizational development, or related HR functions. </li> <li> Strong experience in workforce analytics, organizational design, and HR reporting. </li> <li> Advanced analytics and data analysis skills are preferred. </li> <li> Experience with position management systems and HRIS/ERP platforms is preferred. </li> <li> Experience working in unionized or highly regulated environments is preferred. </li> </ul> Required Skills <ul> <li>Teamwork</li> <li>Attention to Detail </li> </ul> Job Details <ul> <li> Location Irbid - Jordan </li> <li>Industry Administration &amp; Customer Services </li> <li> Job Type Full-Time </li> <li> Degree Bachelor </li> <li>Experience 4+ </li> <li>Nationality Unspecified </li> </ul> Login to Apply

<p> <strong>Responsibilities</strong> </p> <ul> <li>Support financial accounting, IFRS reporting, and monthly and annual closing activities.</li> <li> Assist with budgeting, forecasting, and management reporting. </li> <li> Support treasury operations, cash management, banking activities, and collections processes. </li> <li> Strengthen financial controls, approval processes, and payment controls. </li> <li> Support fixed asset accounting, asset register maintenance, and IFRS adjustments. </li> <li> Coordinate with internal and external auditors and assist in addressing audit findings. </li> <li> Support the full procurement cycle, including planning, tendering, evaluation, award, and contract management. </li> <li> Ensure procurement compliance, supplier evaluation, value-for-money assessments, and supplier performance management. </li> <li> Maintain procurement plans, records, and reporting documentation. </li> <li> Support procurement and tender committee activities and governance processes. </li> <li> Provide technical support across finance and procurement functions. </li> </ul> <p> <strong>Qualifications</strong> </p> <ul> <li>Strong knowledge of IFRS, ERP systems (Oracle preferred), financial controls, procurement, and contract management. </li> <li> Professional certifications such as CPA, ACCA, CMA, or CIPS are preferred. </li> <li> Experience in utilities or the public sector is preferred. </li> <li> Treasury and cash management experience is preferred. </li> </ul> Required Skills <ul> <li>Finance</li> <li>ERP Systems</li> <li>CPA</li> <li>CMA</li> </ul> Job Details <ul> <li> Job Type Full-Time </li> <li>Nationality Unspecified </li> </ul> Login to Apply<p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor's degree in Accounting, Finance, or a related field.</li> <li> 8-10 years of experience in finance, including exposure to procurement activities. </li> </ul>

<p> <strong>Responsibilities</strong> </p> <ul> <li> Manage cash flow forecasting and liquidity planning activities. </li> <li> Maintain banking relationships and oversee banking facilities and covenant administration. </li> <li> Execute payments and ensure adherence to financial controls and authorization processes. </li> <li> Support collections processes and cash application activities. </li> <li> Prepare treasury reports and support working capital optimization initiatives. </li> <li> Monitor cash positions and recommend actions to improve liquidity and financial efficiency. </li> <li> Ensure compliance with internal policies, banking requirements, and treasury procedures. </li> </ul> <p> <strong>Qualifications</strong> </p> <ul> <li>Bachelor's degree in finance, Accounting, or a related field.</li> <li>6+ years of experience in treasury, cash management, or corporate finance.</li> <li> Strong knowledge of cash management, banking operations, cash flow forecasting, and ERP systems. </li> <li> ACT (Association of Corporate Treasurers) certification or equivalent is preferred. </li> <li> Experience in utilities, infrastructure, or public sector organizations is preferred. </li> <li> Experience in working capital optimization and treasury reporting is preferred. </li> </ul> Required Skills <ul> <li>Finance &amp; Accounting </li> </ul> Job Details <ul> <li> Location Irbid - Jordan </li> <li>Industry Accounting &amp; Finance </li> <li> Job Type Full-Time </li> <li> Degree Bachelor </li> <li>Experience 6+ </li> <li>Nationality Unspecified </li> </ul> Login to Apply

<p> <strong>Responsibilities</strong> </p> <ul> <li>Manage the monthly financial close process, consolidation activities, and IFRS reporting.</li> <li> Maintain general ledger integrity, account reconciliations, and the chart of accounts. </li> <li> Develop and maintain internal financial controls, accounting policies, and regulatory compliance processes. </li> <li> Support budgeting, forecasting, and variance analysis activities. </li> <li> Maintain fixed asset accounting records and the finance-related asset register. </li> <li> Coordinate with internal and external auditors and support the resolution of audit findings. </li> <li> Provide technical guidance and support to the accounting and finance teams. </li> </ul> <p> <strong>Qualifications</strong> </p> <ul> <li>Bachelor's degree in accounting, Finance, or a related field.</li> <li> 8+ years of experience in accounting, financial control, or controllership roles. </li> <li> Strong knowledge of IFRS, ERP systems (Oracle preferred), internal controls, financial reporting, and consolidation processes. </li> <li>Professional certifications such as CPA, ACCA, or CMA are preferred.</li> <li>Experience in utilities, infrastructure, or the public sector is preferred.</li> <li> Experience mentoring, coaching, or developing accounting staff is preferred. </li> </ul> Required Skills <ul> <li>Finance &amp; Accounting </li> </ul> Preferred Skills <ul> <li>CPA</li> <li>CMA</li> </ul> Job Details <ul> <li> Location Irbid - Jordan </li> <li>Industry Accounting &amp; Finance </li> <li> Job Type Full-Time </li> <li> Degree Bachelor </li> <li>Experience 8+ </li> <li>Nationality Unspecified </li> </ul> Login to Apply

<p> <strong>Responsibilities</strong> </p> <ul> <li> Support asset register and facilities database integrity, accuracy, and completeness. </li> <li> Support infrastructure maintenance planning and Computerized Maintenance Management System (CMMS) activities. </li> <li> Support asset lifecycle management, criticality assessments, condition monitoring, and investment planning. </li> <li> Support asset performance, reliability, and long-term planning in coordination with operational teams. </li> <li> Support GIS management, asset data governance, and asset ownership records. </li> <li> Coordinate capital maintenance and rehabilitation priorities with engineering and technical teams. </li> <li> Support asset improvement, readiness, and optimization programs. </li> <li> Provide technical guidance and support across asset management functions. </li> </ul> <p> <strong>Qualifications</strong> </p> <ul> <li> Bachelor's degree in Civil Engineering, Mechanical Engineering, Geology, Asset Management, or a related engineering discipline. </li> <li> 8+ years of experience in asset management within infrastructure, utilities, or industrial environments. </li> <li> Strong experience with CMMS, GIS, maintenance planning, and reliability management. </li> <li> Knowledge of asset lifecycle management, condition assessment, and investment planning. </li> <li> ISO 55000 Asset Management certification is preferred. </li> <li> Experience in infrastructure asset management and resource planning is preferred. </li> <li> Reliability engineering experience is preferred. </li> </ul> Required Skills <ul> <li>Analytical Skills</li> <li>GIS</li> </ul> Job Details <ul> <li> Location Irbid - Jordan </li> <li>Industry Administration &amp; Customer Services </li> <li> Job Type Full-Time </li> <li> Degree Bachelor </li> <li>Experience 8+ </li> <li>Nationality Unspecified </li> </ul><br>

<p>We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms. Career growth and personal development: This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. We ll give you all the training, cutting-edge technologies, and the continuing support you ll need to succeed. Plus, at Concentrix there s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you ve always envisioned. What you will do in this role: In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: Review customer requests and expectations and respond to them according to their needs and situations Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience Develop your tech skills and learn how to use software solutions that improve people s lives Champion better brand experiences for our customers and clients</p><p><strong>Desired Candidate Profile</strong></p><p>We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:</p><ul><li>Are proficient or bilingual in Arabic and English (advanced English level)</li><li>Are proactive, self-motivated, and solution-oriented</li><li>Can work rotating and weekend shifts</li><li>Located in Irbid</li></ul><p>It will be a plus if you:</p><ul><li>Have previous experience in Customer Service or Sales</li><li>Know how to work with helpdesk systems</li></ul><p><br></p>

<p> <strong>Responsibilities</strong> </p> <ul> <li>Support the development, standardization, implementation, and continuous improvement of organizational business processes, ensuring alignment with the Corporate Management System and operational objectives.</li> <li>Collaborate with department heads and functional specialists to map, document, review, and standardize business processes across different departments.</li> <li>Develop and maintain process maps, workflows, procedures, Standard Operating Procedures (SOPs), and related quality documentation.</li> <li>Analyze existing business processes to identify gaps, duplication, inefficiencies, and opportunities for improvement.</li> <li>Establish process controls, define roles and responsibilities, identify process interfaces, and develop relevant performance measurement indicators.</li> <li>Monitor process implementation and compliance, identify deviations, and recommend appropriate corrective actions.</li> <li>Conduct root-cause analysis and support the development and implementation of corrective and preventive actions.</li> <li>Coordinate periodic process reviews and documentation updates with process owners and relevant departments.</li> <li>Maintain process architecture and ensure alignment between business processes, procedures, and corporate management requirements.</li> <li>Support internal audits, management reviews, and continuous improvement initiatives.</li> <li>Prepare process performance analyses and quality reports for the QA/QC Lead and senior management.</li> <li>Contribute to organizational transformation initiatives and promote process standardization and operational efficiency.</li> </ul> <p> <strong>Qualifications</strong> </p> <ul> <li>Bachelor's degree in Engineering, Quality Management, Business Administration, or a related field is mandatory.</li> <li>Minimum of 5 years of relevant experience in process improvement, quality management, business process management, or a related field.</li> <li>Proven experience in business process mapping, SOP development, root-cause analysis, and continuous improvement methodologies.</li> <li>Strong understanding of process documentation, workflow development, process controls, and performance measurement.</li> <li>Ability to collaborate across multiple departments and translate operational requirements into practical and standardized business processes.</li> <li>Previous experience in the utilities sector or other regulated industries is preferred.</li> <li>ISO 9001, Lean Management, or Six Sigma certification is an advantage.</li> <li>Experience in Business Process Management (BPM) and process-modelling tools or methodologies is preferred.</li> <li>Previous involvement in organizational transformation and process-standardization initiatives is an advantage.</li> <li>Strong analytical, problem-solving, and organizational skills.</li> <li>Excellent communication, collaboration, stakeholder-management, and interpersonal skills.</li> <li>High level of integrity, accountability, adaptability, and commitment to continuous improvement.</li> </ul><br><p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor's degree in Engineering, Quality Management, Business Administration, or a related field is mandatory.</li> <li>Minimum of 5 years of relevant experience in process improvement, quality management, business process management, or a related field.</li> <li>Proven experience in business process mapping, SOP development, root-cause analysis, and continuous improvement methodologies.</li> <li>Strong understanding of process documentation, workflow development, process controls, and performance measurement.</li> <li>Ability to collaborate across multiple departments and translate operational requirements into practical and standardized business processes.</li> <li>Previous experience in the utilities sector or other regulated industries is preferred.</li> <li>ISO 9001, Lean Management, or Six Sigma certification is an advantage.</li> <li>Experience in Business Process Management (BPM) and process-modelling tools or methodologies is preferred.</li> <li>Previous involvement in organizational transformation and process-standardization initiatives is an advantage.</li> <li>Strong analytical, problem-solving, and organizational skills.</li> <li>Excellent communication, collaboration, stakeholder-management, and interpersonal skills.</li> <li>High level of integrity, accountability, adaptability, and commitment to continuous improvement.</li> </ul>

<p>Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other s success and well-being, proudly united as our game-changers". We're recognized with awards like "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year. We re on the lookout for English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry. We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms. Career growth and personal development: This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. We ll give you all the training, cutting-edge technologies, and the continuing support you ll need to succeed. Plus, at Concentrix there s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you ve always envisioned.</p><p><br></p> <p><b>What you will do in this role:&nbsp;</b></p><p><br></p><p>In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will:</p> <ul> <li>Review customer requests and expectations and respond to them according to their needs and situations</li> <li>Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience</li> <li>Develop your tech skills and learn how to use software solutions that improve people s lives</li> <li>Champion better brand experiences for our customers and clients</li> </ul><p><strong>Desired Candidate Profile</strong></p><p>Your qualifications: We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:</p> <ul> <li>Bachelor's degree or diploma in any related field</li> <li>Are proficient or bilingual in Arabic and English</li> <li>Are proactive, self-motivated, and solution-oriented</li> <li>Can work rotating and weekend shifts</li> </ul> <p>It will be a plus if you:</p> <ul> <li>Have previous experience in Customer Service or Sales</li> <li>Know how to work with helpdesk systems</li> </ul> <p>Don t meet every requirement? No worries. We re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don t check every box, we encourage you to apply anyway. We ll do our best to match you with the right job, whether it s this one or another role.</p>

<p>As an IT Support Intern, you will gain hands-on exposure to deskside support, end-user computing, IT service management, and infrastructure troubleshooting in a professional technology environment. This internship is designed as a learning opportunity where you will work under supervision, build foundational technical skills, and support IT teams with day-to-day operational activities.</p><p><b><br></b></p><p><b>Responsibilities</b></p><ul><li>Learn and apply service management fundamentals, including Incident Management, Problem Management, root cause analysis, and ticket analysis for deskside support equipment.</li><li>Assist with troubleshooting local servers, network devices, and voice infrastructure under the guidance of Network and Server teams.</li><li>Support basic troubleshooting activities using tools and commands such as Ping, Tracert, IPConfig, network commands, DNS validation, and Active Directory Group Policy test outputs.</li><li>Gain exposure to hub room and data center structured cabling standards and support basic coordination activities as directed.</li><li>Support end-user computing devices including desktops, laptops, hard phones, Wi-Fi devices, printers, scanners, biometric devices, and video conferencing equipment.</li><li>Assist with hardware support tasks such as basic diagnostics, device checks, and supervised replacement or configuration activities for approved equipment.</li><li>Learn software troubleshooting for Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive, softphones, antivirus tools, VPN, Wi-Fi configuration, encryption tools, imaging, and firmware updates for deskside devices.</li><li>Support IT teams in documenting issues, observations, and recommended inputs to help evaluate process exceptions.</li><li>Assist with coordination and communication during high-impact or severity incidents, while ensuring real-time updates are shared through appropriate escalation channels.</li><li>Support onboarding activities for new accounts, ramp-up and ramp-down activities, and account movement coordination under supervision.</li><li>Assist with business continuity planning testing and failover readiness by supporting floor checkouts and validation activities.</li><li>Learn site compliance and security practices, including audit readiness related to standards such as COPC and ISO 27001.</li><li>Support IT ticket resolution activities within an ITIL-based framework while learning ticket documentation, prioritization, and closure processes.</li><li>Assist with preparing change request documentation and supporting artifacts as defined by the process.</li><li>Support validation activities such as BitLocker desktop checks, user OU policy validation, and computer OU policy validation.</li><li>Assist with encryption software installation and validation on desktops and laptops to support compliance requirements.</li><li>Contribute to positive IT service experiences by responding professionally, communicating clearly, and supporting operational teams.</li><li>Be open to learning in a 24/7 IT support environment, including rotational shift exposure where legally permitted and aligned to internship requirements.</li><li>Complete all assigned, mandatory training within the timeframe provided.</li><li>Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Currently pursuing or recently completed a Bachelor s degree, diploma, or equivalent program in Computer Science, Information Technology, or a related field.</p><p>0 6 months of exposure to desktop/laptop hardware and software support in a Windows-based PC/LAN environment, or equivalent academic/project experience.</p><p>Foundational knowledge of desktops, laptops, Windows operating systems, basic networking, and common enterprise applications.</p><p>Exposure to tools or concepts such as Citrix client, Microsoft Office, Outlook, VPN, antivirus, imaging, and printer/scanner troubleshooting is helpful.</p><p>Interest in IT service management, Incident Management, Problem Management, and customer-focused technical support.</p><p>Strong willingness to learn, ask questions, document findings, and follow defined processes.</p><p>Good communication, teamwork, attention to detail, and problem-solving skills.</p><p>Ability to work under supervision and follow security, compliance, and confidentiality requirements.</p><p>MCSE or similar certification is preferred but not required.</p>