Nuqtat Al Taknalojia jobs

<p>Our mission at Amazon is to be Earth s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that s why you ll find we approach things differently here. You won t be asked to read from a script or learn dialogue by heart. Instead, we ll provide you with the training you need to problem solve for our customers. You ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.</p><p>What will you do as a Customer Service Associate? As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You ll be the first point of contact for our (United Kingdom /English) customers by answering their requests through phone, chat and/or email this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.</p><p>What are your hours? This role requires working variable hours to match customers need us most. you will work 9 hours per shift and your work week is minimum 40 hours order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 12 am for male employees 6 am and 10 pm for female employees Monday to Sunday. You will receive your work schedule at least 1 week in advance and your shifts may change every week. You may be required to work national holidays and will be compensated accordingly . You will learn more about your exact schedule closer to your start date.</p><p>What benefits will you receive? One of the great things about joining Amazon s Customer Service team is that you don t need past experience in customer service. You ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including: Medical Insurance, Amazon employee discount. Life insurance. Nursery benefit. Rethink benefit. Employee Assistance Program (EAP)</p><p><strong>Desired Candidate Profile</strong></p><h2>What qualifications do we need from you?</h2><ul><li>Minimum age: 18 years old</li><li>Have the right to work in Jordan</li><li>Minimum qualification of high school (Tawjihi/IGCSE/IBDP) Passed</li><li>Strong communication skills in English and Arabic both written and oral fluency.</li><li>The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 12 am for male employees 6 am and 10 pm for female employees</li><li>Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and voluntary overtime)</li></ul><h2>What strengths will you bring?</h2><ul><li>Hard-working, articulate, and detail-oriented.</li><li>Friendly and customer-focused in every situation</li><li>Ability to learn quickly and embrace change</li><li>Comfortable multi-tasking in a high-energy environment.</li></ul><p>If this role sounds like it s for you, then click on the link below to start the application process! You ll need to allow 2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible. If successful, we will contact you about next steps! Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of your candidates.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Role</strong>: Customer Service Associate<br><strong>Job Type</strong>: full-time – 6 Month contract<br><strong>Location</strong>: AMM15 – Amman, Jordan<br><strong>Pay Rate:</strong> 500 JOD&nbsp;<br>Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.<br><strong>What will you do as a Customer Service Associate? </strong><br>As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our (United Kingdom /English) customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.<br><strong>What are your hours?</strong><br>This role requires working variable hours to match customers need us most. you will work 9 hours per shift and your work week is minimum 40 hours&nbsp; order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 12 am for male employees – 6 am and 10 pm for female employees Monday to Sunday. You will receive your work schedule at least 1 week in advance and your shifts may change every week. You may be required to work national holidays and will be compensated accordingly . You will learn more about your exact schedule closer to your start date.&nbsp;<br><strong>What benefits will you receive?</strong><br>One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including: <ul><li>Medical Insurance,&nbsp;</li><li>Amazon employee discount.</li><li>Life insurance.</li><li>Nursery benefit.</li><li>Rethink benefit.</li><li>Employee Assistance Program (EAP)</li></ul><br><strong>What qualifications do we need from you?</strong> <ul><li>Minimum age: 18 years old</li><li>Have the right to work in Jordan</li><li>Minimum qualification of high school (Tawjihi/IGCSE/IBDP) – Passed</li><li>Strong communication skills in English and Arabic both written and oral fluency.</li><li>The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 12 am for male employees – 6 am and 10 pm for female employees</li><li>Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and voluntary overtime)</li></ul> <strong>What strengths will you bring?</strong> <ul><li>Hard-working, articulate, and detail-oriented.&nbsp;</li><li>Friendly and customer-focused in every situation</li><li>Ability to learn quickly and embrace change</li><li>Comfortable multi-tasking in a high-energy environment.</li></ul> <strong>If this role sounds like it’s for you, then click on the link below to start the application process!</strong><br>You’ll need to allow 2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You&nbsp;will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.<br>If successful, we will contact you about next steps!<br><em>Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.</em><br><em>Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.</em><br>&nbsp;<br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><span ><b>Description</b></span></div><div><span >AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.</span></div><div><span ><br></span></div><div><span >We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Then read on!</span></div><div><span ><br></span></div><div><br></div><div><span ><b>Key job responsibilities</b></span></div><div><span >- Maintain and follow strict confidentiality as customer privacy is our most important tenet.</span></div><div><span >- Work with a range of different types of data including, but not limited to: text, speech, audio, image, and video.</span></div><div><span >- Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.</span></div><div><span >- Demonstrate proficiency in generating high quality human insight data across a range of modalities, inclusive of text, image video and audio.</span></div><div><span >- Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.</span></div><div><span >- Eye for detail and ability to pivot from one category of requirement to another instantaneously.</span></div><div><span >- Demonstrate support on daily operational deliverables for multiple task types assigned to you and the team.</span></div><div><span >- Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.</span></div><div><span >- Responsible for identifying day-to-day process and operational issues in Standard Operating Procedure, tools and suggest changes to unblock operations.</span></div><div><span >- Demonstrate ownership in floor support to clarify internal queries during execution on need basis.</span></div><div><span ><br></span></div><div><span ><b>A day in the life</b></span></div><div><span >We are looking for an AI Data Associate to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.</span></div><div><span ><br></span></div><div><span >Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customers’ lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial.</span></div><div><span ><br></span></div><div><span ><b>Basic Qualifications</b></span></div><div><span >- Associate's degree or above</span></div><div><span >- Good knowledge in both spoken and written English</span></div><div><span >- Language fluency in written and spoken Arabic</span></div><div><span >- Strong business writing skills with ability to create reports, proposals, and professional correspondence</span></div><div><span >- Advanced reading comprehension with ability to analyze complex business documents</span></div><div><span >- Developed analytical thinking and structured problem-solving capabilities</span></div><div><span >- Strong ability to interpret and implement detailed instructions across various projects</span></div><div><span >- Proficient research skills with experience gathering and synthesizing information from multiple sources</span></div><div><span >- Proven attention to detail in managing complex tasks and documents</span></div><div><span ><br></span></div><div><span ><b>Preferred Qualifications</b></span></div><div><span >- Bachelor's degree in a relevant field</span></div><div><span >- 1+ years of project coordination experience</span></div><div><span >- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization</span></div><div><span >- 2+ years of professional work experience with demonstrated task execution ability</span></div><div><span >- Proven capacity to leverage open-source resources effectively for comprehensive research purposes • Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy</span></div><div><span >- Advanced proficiency in Microsoft Office Suite and common business applications. Our inclusive culture empowers Amazonians to deliver the best results for our customers.</span></div><div><br></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Associate's degree or above</p><p>Good knowledge in both spoken and written English</p><p>Language fluency in written and spoken Arabic</p><p>Strong business writing skills with ability to create reports, proposals, and professional correspondence</p><p>Adv- Bachelor's degree in a relevant field</p><p>1+ years of project coordination experience</p><p>Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization</p><p>2+ years of professional work experience with</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking an experienced Senior Business Transformation Manager to lead our AI initiatives charter for strategic transformation across our new seller success organization. This role will be responsible for driving AI-enabled automation, build vs buy decisions, process re-design, operational excellence, sales productivity and technology adoption to accelerate revenue growth and improve customer outcomes.<br>The ideal candidate combines strong experience on AI first initiatives across industries, business acumen, analytical rigor, program management expertise. They will partner closely with Sales, Product, Technology and Analytics to identify opportunities, design scalable solutions, pilot with internal quick-build or 3rd party solutions and deliver measurable business impact. He will be responsible to scale solutions across UAE, KSA, Egypt, Turkey &amp; South Africa and potentially exporting to other emerging marketplaces.<br>Key job responsibilities<br>Business Transformation &amp; Strategy:<br>1. Develop and execute the new seller success transformation roadmap aligned with company growth objectives.<br>2. Identify AI-first or automation opportunities to improve sales productivity, conversion rates, customer acquisition, and operational efficiency.<br>3. Identify AI-first or automation opportunity to improve marketing &amp; communications efficiency delivering OpEx saving<br>3. Lead large-scale transformation programs from business case development through implementation and adoption.<br>4. Drive continuous improvement initiatives across lead management, sales processes, workforce planning, and customer engagement.<br>Process Excellence:<br>1. Map, assess, and redesign end-to-end seller onboarding processes to eliminate friction and improve performance.<br>2. Establish standardized operating procedures and governance mechanisms across sales teams.<br>Technology &amp; Automation:<br>1. Partner with WW &amp; MENA Technology teams to implement CRM enhancements, sales automation tools, AI-powered solutions, and workflow automation.<br>2. Identify opportunities to reduce manual effort through intelligent automation and self-service capabilities.<br>3. Drive adoption of new sales technologies and ensure realization of business benefits.<br>Data &amp; Performance Management<br>1. Build performance measurement frameworks and transformation scorecards.<br>2. Analyze sales funnel metrics, conversion drivers, productivity indicators, and customer insights to identify improvement opportunities.<br>3. Develop executive dashboards and present progress updates to senior leadership.<br>Change Management<br>1. Lead cross-functional stakeholder engagement and change management activities.<br>2. Develop communication, training, and adoption plans to ensure successful implementation of transformation initiatives.<br>3. Build a culture of continuous improvement and data-driven decision making.<br>Program Leadership<br>1. Manage multiple transformation initiatives simultaneously across business units.<br>2. Define product/program milestones, risks, dependencies, and resource requirements.<br>3. Ensure projects are delivered on time, within scope, and with measurable business impact.<br>- 5+ years of product or program management, product marketing, business development or technology experience<br>- Experience owning/driving roadmap strategy and definition<br>- Knowledge of AI automation/workflow orchestration/sales technology ecosystems.<br>- Experience in influencing senior leadership through data driven insights<br>- Experience working across functional teams and senior stakeholders<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.<br>We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Then read on!<br>Key job responsibilities<br>- Maintain and follow strict confidentiality as customer privacy is our most important tenet.<br>- Work with a range of different types of data including, but not limited to: text, speech, audio, image, and video.<br>- Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.<br>- Demonstrate proficiency in generating high quality human insight data across a range of modalities, inclusive of text, image video and audio.<br>- Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.<br>- Eye for detail and ability to pivot from one category of requirement to another instantaneously.<br>- Demonstrate support on daily operational deliverables for multiple task types assigned to you and the team.<br>- Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.<br>- Responsible for identifying day-to-day process and operational issues in Standard Operating Procedure, tools and suggest changes to unblock operations.<br>- Demonstrate ownership in floor support to clarify internal queries during execution on need basis.<br>A day in the life<br>We are looking for an AI Data Associate to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.<br>Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customers’ lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial.<br>- Associate's degree or above<br>- Good knowledge in both spoken and written English<br>- Language fluency in written and spoken Arabic<br>- Strong business writing skills with ability to create reports, proposals, and professional correspondence<br>- Advanced reading comprehension with ability to analyze complex business documents<br>- Developed analytical thinking and structured problem-solving capabilities<br>- Strong ability to interpret and implement detailed instructions across various projects<br>- Proficient research skills with experience gathering and synthesizing information from multiple sources<br>- Proven attention to detail in managing complex tasks and documents<br>- Bachelor's degree in a relevant field<br>- 1+ years of project coordination experience<br>- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization<br>- 2+ years of professional work experience with demonstrated task execution ability<br>- Proven capacity to leverage open-source resources effectively for comprehensive research purposes • Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy<br>- Advanced proficiency in Microsoft Office Suite and common business applications. Our inclusive culture empowers Amazonians to deliver the best results for our customers.<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Key job responsibilities</p><p>Business Transformation &amp; Strategy:</p><p>1. Develop and execute the new seller success transformation roadmap aligned with company growth objectives.</p><p>2. Identify AI-first or automation opportunities to improve sales productivity, conversion rates, customer acquisition, and operational efficiency.</p><p>3. Identify AI-first or automation opportunity to improve marketing &amp; communications efficiency delivering OpEx saving</p><p>3. Lead large-scale transformation programs from business case development through implementation and adoption.</p><p>4. Drive continuous improvement initiatives across lead management, sales processes, workforce planning, and customer engagement.</p><p><br></p><p>Process Excellence:</p><p>1. Map, assess, and redesign end-to-end seller onboarding processes to eliminate friction and improve performance.</p><p>2. Establish standardized operating procedures and governance mechanisms across sales teams.</p><p><br></p><p>Technology &amp; Automation:</p><p>1. Partner with WW &amp; MENA Technology teams to implement CRM enhancements, sales automation tools, AI-powered solutions, and workflow automation.</p><p>2. Identify opportunities to reduce manual effort through intelligent automation and self-service capabilities.</p><p>3. Drive adoption of new sales technologies and ensure realization of business benefits.</p><p><br></p><p>Data &amp; Performance Management</p><p>1. Build performance measurement frameworks and transformation scorecards.</p><p>2. Analyze sales funnel metrics, conversion drivers, productivity indicators, and customer insights to identify improvement opportunities.</p><p>3. Develop executive dashboards and present progress updates to senior leadership.</p><p><br></p><p>Change Management</p><p>1. Lead cross-functional stakeholder engagement and change management activities.</p><p>2. Develop communication, training, and adoption plans to ensure successful implementation of transformation initiatives.</p><p>3. Build a culture of continuous improvement and data-driven decision making.</p><p><br></p><p>Program Leadership</p><p>1. Manage multiple transformation initiatives simultaneously across business units.</p><p>2. Define product/program milestones, risks, dependencies, and resource requirements.</p><p>3. Ensure projects are delivered on time, within scope, and with measurable business impact.</p><p><br></p><p>Basic Qualifications</p><p>- 5+ years of product or program management, product marketing, business development or technology experience</p><p>- Experience owning/driving roadmap strategy and definition</p><p>- Knowledge of AI automation/workflow orchestration/sales technology ecosystems.</p><p><br></p><p>Preferred Qualifications</p><p>- Experience in influencing senior leadership through data driven insights</p><p>- Experience working across functional teams and senior stakeholders</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>5+ years of product or program management, product marketing, business development or technology experience - Experience owning/driving roadmap strategy and definition - Knowledge of AI automation/workflow orchestration/sales technology ecosystems- Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking an experienced Senior Business Transformation Manager to lead our AI initiatives charter for strategic transformation across our new seller success organization. This role will be responsible for driving AI-enabled automation, build vs buy decisions, process re-design, operational excellence, sales productivity and technology adoption to accelerate revenue growth and improve customer outcomes.<br>The ideal candidate combines strong experience on AI first initiatives across industries, business acumen, analytical rigor, program management expertise. They will partner closely with Sales, Product, Technology and Analytics to identify opportunities, design scalable solutions, pilot with internal quick-build or 3rd party solutions and deliver measurable business impact. He will be responsible to scale solutions across UAE, KSA, Egypt, Turkey &amp; South Africa and potentially exporting to other emerging marketplaces.<br>Key job responsibilities<br>Business Transformation &amp; Strategy:<br>1. Develop and execute the new seller success transformation roadmap aligned with company growth objectives.<br>2. Identify AI-first or automation opportunities to improve sales productivity, conversion rates, customer acquisition, and operational efficiency.<br>3. Identify AI-first or automation opportunity to improve marketing &amp; communications efficiency delivering OpEx saving<br>3. Lead large-scale transformation programs from business case development through implementation and adoption.<br>4. Drive continuous improvement initiatives across lead management, sales processes, workforce planning, and customer engagement.<br>Process Excellence:<br>1. Map, assess, and redesign end-to-end seller onboarding processes to eliminate friction and improve performance.<br>2. Establish standardized operating procedures and governance mechanisms across sales teams.<br>Technology &amp; Automation:<br>1. Partner with WW &amp; MENA Technology teams to implement CRM enhancements, sales automation tools, AI-powered solutions, and workflow automation.<br>2. Identify opportunities to reduce manual effort through intelligent automation and self-service capabilities.<br>3. Drive adoption of new sales technologies and ensure realization of business benefits.<br>Data &amp; Performance Management<br>1. Build performance measurement frameworks and transformation scorecards.<br>2. Analyze sales funnel metrics, conversion drivers, productivity indicators, and customer insights to identify improvement opportunities.<br>3. Develop executive dashboards and present progress updates to senior leadership.<br>Change Management<br>1. Lead cross-functional stakeholder engagement and change management activities.<br>2. Develop communication, training, and adoption plans to ensure successful implementation of transformation initiatives.<br>3. Build a culture of continuous improvement and data-driven decision making.<br>Program Leadership<br>1. Manage multiple transformation initiatives simultaneously across business units.<br>2. Define product/program milestones, risks, dependencies, and resource requirements.<br>3. Ensure projects are delivered on time, within scope, and with measurable business impact.<br>- 5+ years of product or program management, product marketing, business development or technology experience<br>- Experience owning/driving roadmap strategy and definition<br>- Knowledge of AI automation/workflow orchestration/sales technology ecosystems.<br>- Experience in influencing senior leadership through data driven insights<br>- Experience working across functional teams and senior stakeholders<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Amazon stri- Knowledge of consumer product compliance processes and regulations - Experience in regulatory compliance management with government agencies - Experience in designing and implementing custom reporting systems using automation tools - Experience</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree</li><li>Experience with Microsoft Office products and applications</li><li>English B2+ (or equivalent) proficiency in verbal and written communication</li><li>Dutch B1+ (or equivalent) proficiency in verbal and written communication</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.<br>Founded by Jeff Bezos, the Amazon.com website started in 1995 as a place to buy books because of the unique customer experience the Web could offer book lovers. Bezos believed that only the Internet could offer customers the convenience of browsing a selection of millions of book titles in a single sitting. During the first 30 days of business, Amazon fulfilled orders for customers in 50 states and 45 countries - all shipped from his Seattle-area garage.<br>Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.<br>Key job responsibilities<br>As a Senior Compliance Associate, your responsibility is reviewing the latest product information as per Standard Operations Procedures (SOP) and cross-checking it against the relevant regulatory documentation. Using various Amazon-specific tools and systems you classify the products to ensure they meet the necessary compliance requirements for availability on Amazon. Throughout the day, you work closely with your manager and the Process Experts and address any deviations from standard SOPs, seeking their guidance when necessary. You maintain detailed records of your assigned tasks and utilize standardized reports to prioritize your work, ensuring you meet Quality, Productivity and Service Level Agreement targets. You may identify opportunities for improvement and collaborate with partner teams to explore ways to reduce manual effort, such as automating reports using Excel queries. You share feedback on the team's SOPs, contributing to the ongoing refinement of the operational processes. You participate in knowledge-sharing sessions, contributing with your expertise and learnings. As a mentor, you may support peers by answering their queries and providing process-level training. <br>Required Skills:<br>• Ability to use Microsoft Excel tool as per role requirements (filtering and sorting in data sets, cell referencing, pivot tables, data validation, etc.)<br>• Basic understanding of SQL, can self-service defined queries and make simple changes to retrieve data from a database<br>• Knowledgeable in Customer Relationship Management tools, managing customer data and tracking interactions<br>• Attention to detail and ability to analyze and identify patterns across data sets and information<br>• Problem-solving skills, with the ability to find solutions through logic, intuition, creativity, and design thinking<br>• Commitment to investigation, research, and diving deep to seek facts<br>• Ability to understand, interpret, critique, analyses and communicate data<br>About the team<br>The Global Solutions and Risk Compliance (GSRC) organization is a component of Amazon's operations, dedicated to ensuring the compliance of its products and services worldwide. GSRC's core mission is to keep customers, partners, and associates safe while protecting the company from legal and regulatory risks. With a diverse global team spanning across India, China, Poland, Romania, Netherlands, Jordan, Philippines and Costa Rica, GSRC partners with its stakeholders to classify products and ensure regulatory and legal compliance for product listings. GSRC raises the bar on quality by implementing operational changes matching the everchanging regulatory space. The team designs global, consistent, and scalable solutions and prioritize a blend between technology-driven and human decision-making processes. GSRC believes that innovation thrives on diversity, fostering an inclusive and equitable culture that empowers employees with opportunities for learning and development. <br>- Bachelor's degree<br>- Experience with Microsoft Office products and applications<br>- English B2+ (or equivalent) proficiency in verbal and written communication<br>- Dutch B1+ (or equivalent) proficiency in verbal and written communication<br>- Knowledge of consumer product compliance processes and regulations<br>- Experience in regulatory compliance management with government agencies<br>- Experience in designing and implementing custom reporting systems using automation tools<br>- Experience with data analysis in a variety of quantitative fields and experience building data and decision support systems<br>- 2+ year work experience in Business Process Outsourcing in any of the following domains: accounting, regulatory compliance, payment processing, IT services, human resources, quality assurance<br>- Experience as a quality auditor in retail chain management, Fast Moving Consumer Goods company, or corporate role<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>