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<p>Our Mission is to Simplify Life. We simplify and automate complex decision-making for customer-centric industries, including Utilities, Financial Services, Logistics, and Government, that drive the world's economies. We are looking for a technically dominant, operationally rigorous Director of Emerging Technology to lead our EmTech engineering team in Jordan. You will own the full engineering mandate of our Emerging Technology practice, setting the standard for how we architect, build, and deliver solutions across low-code enterprise platforms, microservices, and modern cloud-native stacks. You will lead highly skilled engineers building on complex, production-grade systems. Your technical depth matches theirs: you can engage in deep architectural debates, evaluate trade-offs with precision, and make decisions that hold up under production pressure. Your credibility is built on expertise, not title. Technical mastery is only half the mandate. You are the anchor of the EmTech team , absorbing external complexity and translating it into calm, structured direction. You build a culture of accountability, equitable performance, and consistent delivery excellence, where merit is the only currency. You operate on the same clear sequence: What , then How , then Who . Core Mindset & Traits Technically Credible. You can architect on a whiteboard, debug in a terminal, and evaluate an estimate with the fluency of someone who has shipped for years. Credibility is the foundation of your authority. Mission-Oriented. Driven by outcomes and measurable impact. Pressure Absorber. When urgency hits, your team feels a clear plan and steady direction. Empathetic and Consistent. You invest deeply in your people, and you hold a consistent bar for everyone. Standards apply equally, and fairness is the foundation of trust. Data-Informed. Dashboards, defect rates, and deployment logs: the numbers speak. Operator, Not a Theorist. u200b Forged in live delivery: systems scaled, teams built, deadlines met. Key Responsibilities: Technical Leadership & Engineering Excellence Hands-on technical oversight across the EmTech portfolio: Mendix (or equivalent), microservices, APIs, cloud-native stacks. Personally engage in architecture reviews, estimates, and technical decisions; ensure honest, rigorous commitments. Drive code quality standards, technical debt management, and design review practices. Lead evaluation and adoption of emerging tech (AI/ML, intelligent automation), separating hype from production-ready capability. Establish engineering KPIs: velocity, defect density, deployment frequency, MTTR. EmTech Team Leadership & Culture Serve as the senior engineering leader for the team, with clarity and full executive backing. Act as the strategic buffer between external pressure and your engineers. Enforce transparent, consistent engineering practices from sprint ceremonies to quarterly reviews. Establish a structured communication cadence with global leadership. Delivery Execution & Performance Management Own delivery accountability across all EmTech programs, on time, on budget, on spec. Implement rigorous delivery governance: sprint discipline, milestone tracking, dependency and risk management. Run data-driven delivery reviews against objective metrics. Address performance gaps with speed and fairness. Performance-First, Equitable Culture Promotions, bonuses, and assignments earned through measurable contribution, never tenure, relationships, or lobbying. Anchor evaluations to objective, documented criteria visible before the review period. Build career development frameworks with clear competency milestones. Ensure diverse technical talent thrives through a system that rewards capability and eliminates favoritism. Engineering Talent Development Mentor and develop engineering leads and senior engineers into the next generation of technical leaders. Ensure every engineer has clarity on scope, priorities, and growth trajectory. Design rapid onboarding; build a learning culture that makes EmTech a destination for top regional talent.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Education</strong> Bachelor's in CS, Software Engineering, or Information Systems (required); Master's (strongly preferred).</li><li><strong>Technical Expertise</strong> Deep, hands-on experience with low-code enterprise platforms, specifically Mendix or an equivalent platform (OutSystems, Power Platform at enterprise scale). Proven expertise in microservices, API design, event-driven and distributed systems. Modern stacks: cloud-native (AWS/Azure/GCP), Docker, Kubernetes, CI/CD, DevOps. Software quality engineering and emerging-tech evaluation discipline.</li><li><strong>Leadership & Experience</strong> 15+ years in tech, with 5+ years leading engineering teams of 20+. Proven track record building/scaling high-performing engineering teams and performance systems. Senior technical leader for a practice/team/CoE; client-facing delivery; developing engineering leads.</li><li><strong>Knowledge, Skills & Abilities</strong> Agile/SAFe/DAD; change leadership; Jira/Azure DevOps/Confluence. English & Arabic (required)</li><li><strong>Certifications & Preferences</strong> Mendix certification (Intermediate/Advanced) (strongly preferred) PMP/PMI-ACP (preferred) MENA market experience.</li></ul>
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<span><br>JOB SUMMARY<br>Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the housekeeping or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Managing Housekeeping Operations and Budgets<br>• Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.<br>• Inspects guestrooms on a daily basis.<br>• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.<br>• Inventories stock to verify adequate supplies.<br>• Supports and supervises an effective inspection program for all guestrooms and public space.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Verifies all employees have proper supplies, equipment and uniforms.<br>• Communicates areas that need attention to staff and follows up to verify understanding.<br>• Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.<br>Conducting Human Resources Activities<br>• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.<br>• Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.<br>• Schedules employees to business demands and for tracks employee time and attendance.<br>• Verifies employees understand expectations and parameters.<br>• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.<br>• Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Verifies employee recognition is taking place on all shifts.<br>• Participates in an on-going employee recognition program.<br>• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Participates in employee progressive discipline procedures.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>Ensuring Exceptional Customer Service<br>• Sets a positive example for guest relations.<br>• Understands the brand's service culture.<br>• Participates in the development and implementation of corrective action plans to improve guest satisfaction.<br>• Empowers employees to provide excellent customer service.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Responds to and handles guest problems and complaints.<br>• Strives to improve service performance.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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<span><span>اÙÙØ¯Ù اÙÙØ¸ÙÙÙ:</span><br><span>ÙÙØ§Ø¯Ø© ÙØªÙجÙÙ ÙØ±ÙÙ ÙØ¨Ùعات Ø§ÙØ¬ÙÙØ© ÙØªØÙÙÙ Ø§ÙØ£ÙØ¯Ø§Ù Ø§ÙØ¨ÙØ¹ÙØ© ÙÙØ´Ø±ÙØ©Ø ÙØªÙØ³ÙØ¹ ÙØ§Ø¹Ø¯Ø© عÙÙØ§Ø¡ Ø§ÙØ¬ÙÙØ© ÙÙØµÙ Ø§ÙØ¬ÙÙØ© ÙÙÙØªØ¬Ø§Øª Ø§ÙØ³ÙØ§ÙØ±Ø Ø§ÙØ´ÙÙÙÙØ§ØªØ©Ø ÙØ§ÙÙØ³ÙÙØ§ØªØ ÙØ¹ Ø§ÙØªØ±ÙÙØ² عÙÙ ØªØ¯Ø±ÙØ¨ ÙØªØ·ÙÙØ± أداء اÙÙØ±Ù٠بشÙÙ ÙØ³ØªÙر</span><br><span>اÙÙÙØ§Ù ÙØ§ÙÙØ³Ø¤ÙÙÙØ§Øª Ø§ÙØ±Ø¦ÙØ³ÙØ©</span><b><span>Ø§ÙØ¥Ø´Ø±Ø§Ù Ø§ÙØ¹Ø§Ù</span></b><span>: إدارة ÙØªÙجÙÙ ÙØ±ÙÙ ÙØ¨Ùعات Ø§ÙØ¬ÙÙØ© ÙÙØªØ§Ø¨Ø¹Ø© أدائÙ٠اÙÙÙÙÙ ÙÙ Ø§ÙØ³ÙÙ.</span><br><b><span>Ø§ÙØªØ¯Ø±Ùب ÙØ§ÙتطÙÙØ±</span></b><span>: ØªØ¯Ø±ÙØ¨ اÙÙÙØ§Ø¯Ùب ÙØªØ·ÙÙØ± ÙÙØ§Ø±Ø§ØªÙÙ Ø§ÙØ¨ÙØ¹ÙØ© ÙØ§ÙØªÙØ§ÙØ¶ÙØ© ÙÙØ±Ø§ÙÙØªÙÙ ÙÙØ¯Ø§ÙÙØ§Ù.</span><br><b><span>ÙØ¶Ø¹ Ø§ÙØ®Ø·Ø· Ø§ÙØ¨ÙØ¹ÙØ© </span></b><span>ÙØªÙØ²ÙØ¹ Ø§ÙØ£Ùدا٠عÙ٠اÙÙØ±ÙÙ ÙÙØªØ§Ø¨Ø¹Ø© تØÙÙÙ٠اتØÙÙ٠اÙÙØ³ØªÙØ¯ÙØ§Øª .</span><br><b><span>إدارة Ø¹ÙØ§Ùات Ø§ÙØ¹ÙÙØ§Ø¡</span></b><span>: Ø¨ÙØ§Ø¡ ÙØ¹ÙØ§ÙØ§Øª ÙÙÙØ© ÙÙØ³ØªØ¯Ø§ÙØ© ÙØ¹ ÙØ¨Ø§Ø± تجار Ø§ÙØ¬ÙÙØ© ÙØ§ÙÙÙØ²Ø¹ÙÙ.</span><br><span></span><br><b><span>تØÙÙÙ Ø§ÙØ³ÙÙ</span></b><span>: ÙØ±Ø§Ùبة ØØ±ÙØ© اÙÙÙØ§ÙسÙÙØ Ø§ÙØ£Ø³Ø¹Ø§Ø±Ø ÙØªÙÙØ± اÙÙÙØªØ¬Ø§Øª ÙÙ Ø§ÙØ³ÙÙ ÙØ±Ùع Ø§ÙØªÙØ§Ø±ÙØ± ÙÙØ¥Ø¯Ø§Ø±Ø©.</span><br><br></span><br><span>Requirements</span><p><span><span>Ø§ÙØ®Ø¨Ø±Ø©: خبرة ÙØ§ تÙ٠ع٠5 سÙÙØ§Øª ÙÙ ÙØ¬Ø§Ù ÙØ¨Ùعات Ø§ÙØ¬ÙÙØ©Ø ÙÙÙØ§ Ø³ÙØªØ§Ù
عÙÙ Ø§ÙØ£ÙÙ ÙÙ ÙÙØµØ¨ إشراÙÙ</span></span></p><br><p><span><span> Ø®ÙÙÙØ©
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ÙÙØ§Ø¯ÙØ© ÙÙØªØ§Ø²Ø© ÙÙØ¯Ø±Ø© عاÙÙØ© عÙ٠تØÙÙØ² ÙØªØ·ÙÙØ± Ø§ÙØ£Ùراد</span></span></p><br><p><span><span>ÙÙØ§Ø±Ø§Øª
ÙÙÙØ© ÙÙ Ø§ÙØªÙØ§ÙØ¶Ø Ø§ÙØ¥ÙÙØ§Ø¹Ø ÙØÙ Ø§ÙÙØ´ÙÙØ§Øª</span></span></p><br><p><span><span></span></span><span><span>رخصة ÙÙØ§Ø¯Ø© Ø³Ø§Ø±ÙØ© اÙÙÙØ¹ÙÙ</span></span></p><br><br> </div>
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<span><span>اÙÙØ¯Ù اÙÙØ¸ÙÙÙ:</span><br><span>ÙÙØ§Ø¯Ø© ÙØªÙجÙÙ ÙØ±ÙÙ ÙØ¨Ùعات Ø§ÙØ¬ÙÙØ© ÙØªØÙÙÙ Ø§ÙØ£ÙØ¯Ø§Ù Ø§ÙØ¨ÙØ¹ÙØ© ÙÙØ´Ø±ÙØ©Ø ÙØªÙØ³ÙØ¹ ÙØ§Ø¹Ø¯Ø© عÙÙØ§Ø¡ Ø§ÙØ¬ÙÙØ© ÙÙØµÙ Ø§ÙØ¬ÙÙØ© ÙÙÙØªØ¬Ø§Øª Ø§ÙØ³ÙØ§ÙØ±Ø Ø§ÙØ´ÙÙÙÙØ§ØªØ©Ø ÙØ§ÙÙØ³ÙÙØ§ØªØ ÙØ¹ Ø§ÙØªØ±ÙÙØ² عÙÙ ØªØ¯Ø±ÙØ¨ ÙØªØ·ÙÙØ± أداء اÙÙØ±Ù٠بشÙÙ ÙØ³ØªÙر</span><br><span>اÙÙÙØ§Ù ÙØ§ÙÙØ³Ø¤ÙÙÙØ§Øª Ø§ÙØ±Ø¦ÙØ³ÙØ©</span><b><span>Ø§ÙØ¥Ø´Ø±Ø§Ù Ø§ÙØ¹Ø§Ù</span></b><span>: إدارة ÙØªÙجÙÙ ÙØ±ÙÙ ÙØ¨Ùعات Ø§ÙØ¬ÙÙØ© ÙÙØªØ§Ø¨Ø¹Ø© أدائÙ٠اÙÙÙÙÙ ÙÙ Ø§ÙØ³ÙÙ.</span><br><b><span>Ø§ÙØªØ¯Ø±Ùب ÙØ§ÙتطÙÙØ±</span></b><span>: ØªØ¯Ø±ÙØ¨ اÙÙÙØ§Ø¯Ùب ÙØªØ·ÙÙØ± ÙÙØ§Ø±Ø§ØªÙÙ Ø§ÙØ¨ÙØ¹ÙØ© ÙØ§ÙØªÙØ§ÙØ¶ÙØ© ÙÙØ±Ø§ÙÙØªÙÙ ÙÙØ¯Ø§ÙÙØ§Ù.</span><br><b><span>ÙØ¶Ø¹ Ø§ÙØ®Ø·Ø· Ø§ÙØ¨ÙØ¹ÙØ© </span></b><span>ÙØªÙØ²ÙØ¹ Ø§ÙØ£Ùدا٠عÙ٠اÙÙØ±ÙÙ ÙÙØªØ§Ø¨Ø¹Ø© تØÙÙÙ٠اتØÙÙ٠اÙÙØ³ØªÙØ¯ÙØ§Øª .</span><br><b><span>إدارة Ø¹ÙØ§Ùات Ø§ÙØ¹ÙÙØ§Ø¡</span></b><span>: Ø¨ÙØ§Ø¡ ÙØ¹ÙØ§ÙØ§Øª ÙÙÙØ© ÙÙØ³ØªØ¯Ø§ÙØ© ÙØ¹ ÙØ¨Ø§Ø± تجار Ø§ÙØ¬ÙÙØ© ÙØ§ÙÙÙØ²Ø¹ÙÙ.</span><br><span></span><br><b><span>تØÙÙÙ Ø§ÙØ³ÙÙ</span></b><span>: ÙØ±Ø§Ùبة ØØ±ÙØ© اÙÙÙØ§ÙسÙÙØ Ø§ÙØ£Ø³Ø¹Ø§Ø±Ø ÙØªÙÙØ± اÙÙÙØªØ¬Ø§Øª ÙÙ Ø§ÙØ³ÙÙ ÙØ±Ùع Ø§ÙØªÙØ§Ø±ÙØ± ÙÙØ¥Ø¯Ø§Ø±Ø©.</span><br><br></span><br><span>Requirements</span><p><span><span>Ø§ÙØ®Ø¨Ø±Ø©: خبرة ÙØ§ تÙ٠ع٠5 سÙÙØ§Øª ÙÙ ÙØ¬Ø§Ù ÙØ¨Ùعات Ø§ÙØ¬ÙÙØ©Ø ÙÙÙØ§ Ø³ÙØªØ§Ù
عÙÙ Ø§ÙØ£ÙÙ ÙÙ ÙÙØµØ¨ إشراÙÙ</span></span></p><br><p><span><span> Ø®ÙÙÙØ©
اÙÙØ·Ø§Ø¹: خبرة Ø³Ø§Ø¨ÙØ© ÙÙØ«Ø¨ØªØ© ÙÙ ÙØ·Ø§Ø¹ اÙÙÙØ§Ø¯ Ø§ÙØºØ°Ø§Ø¦ÙØ© ÙØ³Ø±Ùع Ø§ÙØ¯Ùرا</span></span></p><br><p><span><span>ÙÙØ§Ø±Ø§Øª
ÙÙØ§Ø¯ÙØ© ÙÙØªØ§Ø²Ø© ÙÙØ¯Ø±Ø© عاÙÙØ© عÙ٠تØÙÙØ² ÙØªØ·ÙÙØ± Ø§ÙØ£Ùراد</span></span></p><br><p><span><span>ÙÙØ§Ø±Ø§Øª
ÙÙÙØ© ÙÙ Ø§ÙØªÙØ§ÙØ¶Ø Ø§ÙØ¥ÙÙØ§Ø¹Ø ÙØÙ Ø§ÙÙØ´ÙÙØ§Øª</span></span></p><br><p><span><span></span></span><span><span>رخصة ÙÙØ§Ø¯Ø© Ø³Ø§Ø±ÙØ© اÙÙÙØ¹ÙÙ</span></span></p><br><br> </div>
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<span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Provide strategic leadership and oversight of grants management for NRC's Human Mobility Hub (HMH) by ensuring donor compliance, delivering high-quality proposal development and reporting, strengthening project cycle management. The role is also responsible for supporting resource mobilization and donor engagement, and building partner capacity to achieve accountable, high-quality programming and sustainable portfolio growth. Key roles and responsibilities: • Lead Grants and Compliance Management: Ensure compliance with NRC policies, Programme Cycle Management (PCM) framework, donor regulations, and audit requirements while strengthening internal grants management systems, processes, SOPs, and documentation. • Coordinate Proposal Development and Donor Reporting: Lead the development of high-quality concept notes and proposals, coordinate project revisions, oversee donor reporting processes, and ensure consistency, quality, and compliance between narrative and financial reports. • Strengthen Partnership and Contract Management: Lead partner due diligence, organizational assessments, agreements, contract management, and implementation of partnership management systems while supporting partners to access funding opportunities. • Build Organisational Capacity and Knowledge Management: Provide technical guidance, training, and capacity strengthening for staff and partners on grants management, donor compliance, proposal/report writing, and conduct field visits to monitor implementation and support learning. • Drive Resource Mobilization and External Engagement: Support fundraising strategy development, identify and pursue new funding opportunities, coordinate donor engagement, represent the organization in donor and coordination forums, and collaborate with regional teams to expand funding and programming opportunities. What you will bring • Five years of relevant experience in donor relations and grants management within a relevant context (e.g., with institutional humanitarian and development donors); • Experience working in complex environments and with Displacement affected people; • Good understanding of donor rules and regulations Knowledge of institutional donors rules, regulations, priorities, and compliance requirements notably NMFA, Norad, SDC, ECHO, Dutch MFA, etc; • Proven skills and experience in report and proposal development and working with multiple donors; • Good personal organisational skills, including time management, and ability to meet deadlines and work under pressure; • Willingness to travel to areas of HMH operations; • Excellent written and oral communication skills in English and Arabic. Context related skills, knowledge and experience • Strong knowledge of the context in Middle East and/or North Africa. • Experience in working alongside local actors and partners, shifting power to a more local level. • Significant experience in managing coordination and communication within multipart or complex environments, alongside excellent interpersonal abilities; • Expertise in cross-functional management environments, coupled with exceptional teamwork abilities; with good cultural awareness and sensitivity; • Ability to work under pressure, independently and with limited supervision; • Able to demonstrate experience of writing high quality reports and proposals; • Able to demonstrate experience of contributing to positive organisational change; • Knowledge of the NGO operations and the dynamics of the humanitarian sector in the Middle East and North Africa; • Fluency in French is a strong asset. Please download the detailed job description to learn more about the position. What we offer • Duty station: Amman Jordan • Fixed term contract: Fixed term, 6 months (possibility of renewal based on availability of funding) • Travel: 30% within the areas of operations (Egypt) • Salary/benefits: Grade 9 on NRC's grading structure. • NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability. • We think outside the box, encourage ideas, and give responsibility to all employees at all levels.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Candidates experienced in grants management and donor relations within the humanitarian /development sectors, within an international organization.</li><li>Knowledge and experience working with institutional donor rules and regulations, and compliance requirements notably NMFA, Norad, SDC, ECHO, Dutch MFA, etc.</li><li>This position will also require solid experience with systems.</li><li>Experience working with local partners would be a great advantage.</li><li>Applicants must be legally eligible to work in Amman Jordan, we are unable to provide work permits or visa sponsorships for this position.</li><li>Five years of relevant experience in donor relations and grants management within a relevant context (e.g., with institutional humanitarian and development donors);</li><li>Experience working in complex environments and with Displacement affected people;</li><li>Good understanding of donor rules and regulations Knowledge of institutional donors rules, regulations, priorities, and compliance requirements notably NMFA, Norad, SDC, ECHO, Dutch MFA, etc;</li><li>Proven skills and experience in report and proposal development and working with multiple donors;</li><li>Good personal organisational skills, including time management, and ability to meet deadlines and work under pressure;</li><li>Willingness to travel to areas of HMH operations;</li><li>Excellent written and oral communication skills in English and Arabic.</li><li>Strong knowledge of the context in Middle East and/or North Africa.</li><li>Experience in working alongside local actors and partners, shifting power to a more local level.</li><li>Significant experience in managing coordination and communication within multipart or complex environments, alongside excellent interpersonal abilities;</li><li>Expertise in cross-functional management environments, coupled with exceptional teamwork abilities; with good cultural awareness and sensitivity;</li><li>Ability to work under pressure, independently and with limited supervision;</li><li>Able to demonstrate experience of writing high quality reports and proposals;</li><li>Able to demonstrate experience of contributing to positive organisational change;</li><li>Knowledge of the NGO operations and the dynamics of the humanitarian sector in the Middle East and North Africa;</li><li>Fluency in French is a strong asset.</li></ul><p></p></section>
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<span></span><p><span><u><span>Main Tasks:</span></u></span></p><br><p><span><span><span><span>1.</span></span></span><span>Supervise transportation, receiving, warehousing,
and distribution activities to ensure timely and cost-effective execution.</span></span></p><br><p><span><span><span><span>2.</span></span></span><span>Manage logistics service providers and suppliers,
negotiate rates, and monitor service quality.</span></span></p><br><p><span><span><span><span>3.</span></span></span><span>Track inventory and shipments and resolve delays,
shortages, damages, and other logistics issues.</span></span></p><br><p><span><span><span><span>4.</span></span></span><span>Lead the logistics team, assign tasks, monitor
performance, and ensure compliance with procedures.</span></span></p><br><p><span><span><span><span>5.</span></span></span><span>Prepare and analyze logistics KPIs and costs and
recommend improvements to increase efficiency and reduce waste.</span></span></p><br><p><span><span><span>6.</span></span></span><span>Ensure the right flow of
manpower at different loading areas according to needs.</span></p><br><p><span><span><span>7.</span></span></span><span>Prepare daily reports
concerning loaded quantities, trucks entrance departure time.</span></p><br><br><span>Requirements</span><p><b><span><span><span><span> ÙØ·ÙÙØ¨ ÙÙØ¹ÙÙ ÙØ¯Ù ÙØ¨Ø±Ù ÙØµØ§Ùع Ø§ÙØ§ØºØ°ÙØ© ÙØ§ÙتصÙÙØ¹ Ø§ÙØºØ°Ø§Ø¦Ù ÙÙ Ø§ÙØ¹Ùبة </span></span></span></span></b></p><br><span><span><b>ÙØ´Ø±Ù ÙÙØ¬Ø³ØªÙ٠اÙÙ ØØ³Ø¨ Ø§ÙØªØ§ÙÙ </b>:</span></span><br><br><b><span><span><span>ÙØªØ·Ùبات اÙÙØ¸ÙÙØ©</span></span></span><span><span><span>:</span></span></span></b><br><ul><li><b><span><span><span>Ø§ÙØªØ¹ÙÙÙ</span></span></span><span><span><span>: </span></span></span><span><span><span>دبÙÙÙ Ø£Ù Ø¨ÙØ§ÙÙØ±ÙÙØ³ (إدارة Ø£Ø¹ÙØ§ÙØ ÙÙØ¬Ø³ØªÙات) أ٠خبرة عÙÙÙØ© ÙØ¹Ø§Ø¯ÙØ©</span></span></span><span><span><span>.</span></span></span></b></li><li><b><span><span><span>Ø§ÙØ®Ø¨Ø±Ø©</span></span></span><span><span><span>: </span></span></span><span><span><span>خبرة ÙÙØ¯Ø§ÙÙØ© ÙÙ ÙØ³ØªÙدعات Ø§ÙØ£ØºØ°ÙØ© ÙØ§ØªÙÙ Ø¹Ù Ø³ÙØªÙÙ .</span></span></span></b></li><li><b><span><span><span>اÙÙÙØ§Ø±Ø§Øª Ø§ÙØªÙÙÙØ©</span></span></span><span><span><span>: </span></span></span><span><span><span>إجادة ØªØ§ÙØ© ÙØ¨Ø±ÙØ§ÙØ¬ Ø§ÙØ¥ÙسÙ</span></span></span><span><span><span> (Excel)</span></span></span><span><span><span>Ø ÙÙØ¹Ø±ÙØ© Ø³Ø§Ø¨ÙØ© أ٠استعداد ÙØªØ¹ÙÙ Ø£ÙØ¸ÙØ©</span></span></span><span><span><span> ERP.</span></span></span></b></li><li><b><span><span><span>اÙÙÙØ§Ø±Ø§Øª Ø§ÙØ´Ø®ØµÙØ©</span></span></span><span><span><span>: </span></span></span><span><span><span>Ø´Ø®ØµÙØ© ÙÙØ§Ø¯ÙØ© ØØ§Ø²ÙØ©Ø ÙØ¯Ø±Ø© عÙ٠تØÙ٠ضغط Ø§ÙØ¹Ù٠اÙÙÙØ¯Ø§ÙÙØ Ø¯ÙØ© اÙÙÙØ§ØØ¸Ø©</span></span></span><span><span><span>.</span></span></span></b></li><li><span><span><span><b>ا٠ÙÙÙÙ Ø³ÙØ§Ù ÙØ¯ÙÙØ© Ø§ÙØ¹Ùبة </b>.</span></span></span><br></li></ul><br> </div>
<h2 class="h5">Job description</h2>
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<p><b>Job Description Summary</b></p><br><br>Drives field performance and execution excellence for assigned Therapeutic Areas (TAs) or functions by shaping field execution models, orchestrating of the International Commercial Excellence (ICE) frameworks at country level, performance frameworks, and go-to-market (GTM) field approaches. The role acts as the primary Field Excellence interface for TA, Sales, and Value & Access (V&A) leadership, ensuring alignment between brand strategy, access strategy, and field execution. It ensures consistent application of International Field Excellence standards while allowing for country specific execution needs. The role coordinates Field Excellence resources supporting the TA/function and represents field considerations in planning and review forums.<br><p><b>Job Description</b></p><br><br><p><b>Act as the primary Field Excellence interface for the TA / function</b></p><br><br><ul><li>Serve as the main Field Excellence interface for Therapeutic Area leadership, TA Sales Heads, and Value & Access Strategy and Access Field Leads.</li><li>Represent Field Excellence in TA and Access Field planning and performance reviews, ensuring field implications are clearly understood.</li><li>Prioritize Field Excellence supporting activities based on TA and Access Field strategic importance and performance needs.</li><li>Fieldwork involves shadowing reps, analyzing field performance, validating call quality, and aligning CRM practice.</li></ul><br><p><b>Own field execution design choices for the TA / function</b></p><br><br><ul><li>Ensure field execution models are aligned with Brand strategy, Go-To-Market plans, Access strategy</li><li>Translate strategic intent into clear field execution direction, defining: <ul><li>What the field should focus on</li><li>How success is measured</li><li>Where prioritization trade-offs are required</li></ul></li><li>Propose an effective sales organization structure and optimal size of the sales force and of Value & Access stakeholders facing field team, based on internal and external benchmarks data (supported by IDS+ input).</li><li>Propose FF sizing scenarios, comparison and recommendations based on synergy between existing targets, benchmark data and launch priorities</li></ul><p><b>Shape and steer Go-To-Market field models</b></p><br><br><ul><li>Support new launch GTM design and implementation, in line with International and Regional guidance.</li><li>Shape discussions on launch field setups, field prioritization, and resourcing trade-offs (from a strategic perspective)</li><li>Implement the guidance on HCP tiering from International and assign tiers to the HCP customer base, building on inputs from country TA</li><li>Guardrail ICE segmentation – ensure segmentation process is revisited before cycle meetings using VIP and funnel analytics input</li><li>Partner with CRM & field system owners for implementation support</li></ul><p><b>Steer field KPIs and effectiveness metrics</b></p><br><br><ul><li>Implement and align field commercial and functional KPIs with International and local brand strategy.</li><li>Incorporate ICE KPIs to ensure consistency across commercial execution.</li><li>Oversee commercial KPIs & V&A field metrics, including field force effectiveness assessments (e.g. STEM), review reports and analyze commercial and V&A field data and derive performance, metrics insights & shape possible action plans for functional heads considerations and decisions.</li><li>Maintain key healthcare decision makers and targets lists. Review, report and analyze Access account/field data</li></ul><p><b>Shape and steer Field incentives models</b></p><br><br><ul><li>Lead incentive scheme design, modelling payout scenarios, based on strategic priorities and historical results. Manage field incentives operations </li><li>Prepare individual quotas from the national target based on territory potential <br>Consult with TA Sales Head and FLMs on deviation, territory amendment</li><li>Measure field force performance/execution, incentives advisory, incentive diagnostics </li><li>Partner with CRM & field system owners for implementation support</li></ul><p><b>Manage territory design and alignment operations</b></p><br><br><ul><li>Own territory design and alignment processes, ensuring operational accuracy and execution feasibility.</li><li>Lead creation and revision of territory maps, rep placement analytics, call plan generation and refinement (IDS+, Zaidyn)</li><li>Ensure territory changes are fully implemented in systems, in partnership with CRM and field system owners.</li><li>Apply ICE segmentation and targeting inputs to territory operations, as defined by international standards.</li></ul><p><b>Operates and manages the country CRM (Customer Relationship Management) platforms</b></p><br><br><ul><li>Operate the CRM platforms such as Veeva, Oncore, etc. day-to-day, ensuring availability, performance monitoring, and business continuity for field and function execution.</li><li>Configure CRM objects, workflows, and standard features based on validated cross-functional business requirements, aligned to International templates, data models, and governance frameworks.</li><li>Coordinate incident triage and resolution with DDIT (Data, Digital and IT) and external vendors, documenting recurring issues and workarounds.</li><li>Manage CRM releases and upgrades locally (planning, testing, communication, deployment support), coordinating dependencies with DDIT and vendors.</li><li>Manage country adoption of Customer Engagement of the Future (CEFUT), aligned with international priorities, standards, and platform roadmaps.</li><li>Safeguard CRM data capture processes needed to support consistent, Commercial, V&A and MA execution, ensuring accurate and complete recording of interactions and accounts.</li><li>Monitor data quality and correct usage, escalating systemic issues to relevant owners (e.g., data standards) and proposing corrective actions (training, validation rules, guidance). </li></ul><br><p><b>ICE deployment orchestration</b></p><br><br><ul><li>Design & execute customer journeys across channels, integrating CRM, SFMC, & rep-triggered tools</li></ul><p><b>Content activation & Channel orchestration (including OMC-OCE/customer experience journeys)</b></p><br><br><ul><li>Ensure content is activated and ready to be used on FF tech platforms in Oncore CRM to increase usage of iCVA</li><li>Ensure customer journeys are validated and aligned with content use</li><li>Develop omnichannel excellence by providing implementation guidance and channel upskilling – use of SFMC (orchestration, iCVA usage), aligned with Int’l OC teams based on ICE framework</li><li>Overseen tagging, FUSE uploading and MLR processes and ensure standards of execution</li><li>Ensure content is activated on SFMC and ready to be used on field technological platforms</li><li>Provide customer journey insight to continuously improve customer engagement</li><li>Support multichannel engagement orchestration with Access accounts (e.g. RTE, etc.)</li><li>Support in activating 'not promo' contents (developed by V&A) across diff channels for payers & accounts</li><li>Enable patients and payers multichannel insights, incl enabling Access Field to provide and capture reimbursement pathway insights (regional/country V&A field inputs), and enable analysis and reporting.</li></ul><p><b>One-Brand-Plan rhythm & orchestration</b></p><br><br><ul><li>Ensure process (strategy is realized) happens and orchestrated locally</li><li>Co-define execution metrics and KPIs</li></ul><br><p><b>Skills Desired</b></p><br><br>Analytical Thinking, Brand Awareness, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model<br> </div>
<h2 class="h5">Job description</h2>
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<p><span><span><strong>What we are looking for</strong></span></span></p><br><p><span><span>Candidates experienced in grants management and donor relations within the humanitarian /development sectors, within an international organization. Knowledge and experience working with institutional donor rules and regulations, and compliance requirements – notably NMFA, Norad, SDC, ECHO, Dutch MFA, etc.</span></span></p><br><p><span><span>This position will also require solid experience with systems. Experience working with local partners would be a great advantage.</span></span></p><br><p><span><span><strong>Applicants must be legally eligible to work in Amman Jordan, we are unable to provide work permits or visa sponsorships for this position.</strong></span></span></p><br><p><span><span><strong>What you will do</strong></span></span></p><br><p><span><span>Provide strategic leadership and oversight of grants management for NRC's Human Mobility Hub (HMH) by ensuring donor compliance, delivering high-quality proposal development and reporting, strengthening project cycle management. The role is also responsible for supporting resource mobilization and donor engagement, and building partner capacity to achieve accountable, high-quality programming and sustainable portfolio growth.</span></span></p><br><p><span><span><strong>Key roles and responsibilities:</strong></span></span></p><br><ul><li><span><span><strong>Lead Grants and Compliance Management:</strong> Ensure compliance with NRC policies, Programme Cycle Management (PCM) framework, donor regulations, and audit requirements while strengthening internal grants management systems, processes, SOPs, and documentation.</span></span></li><li><span><span><strong>Coordinate Proposal Development and Donor Reporting: </strong>Lead the development of high-quality concept notes and proposals, coordinate project revisions, oversee donor reporting processes, and ensure consistency, quality, and compliance between narrative and financial reports.</span></span></li><li><span><span><strong>Strengthen Partnership and Contract Management:</strong> Lead partner due diligence, organizational assessments, agreements, contract management, and implementation of partnership management systems while supporting partners to access funding opportunities.</span></span></li><li><span><span><strong>Build Organisational Capacity and Knowledge Management:</strong> Provide technical guidance, training, and capacity strengthening for staff and partners on grants management, donor compliance, proposal/report writing, and conduct field visits to monitor implementation and support learning.</span></span></li><li><p><span><span><strong>Drive Resource Mobilization and External Engagement:</strong> Support fundraising strategy development, identify and pursue new funding opportunities, coordinate donor engagement, represent the organization in donor and coordination forums, and collaborate with regional teams to expand funding and programming opportunities.</span></span></p><br></li></ul><p><span><span><strong>What you will bring</strong></span></span></p><br><ul><li><p><span><span>Five years of relevant experience in donor relations and grants management within a relevant context (e.g., with institutional humanitarian and development donors); </span></span></p><br></li><li><p><span><span>Experience working in complex environments and with Displacement affected people; </span></span></p><br></li><li><p><span><span>Good understanding of donor rules and regulations Knowledge of institutional donors’ rules, regulations, priorities, and compliance requirements – notably NMFA, Norad, SDC, ECHO, Dutch MFA, etc;</span></span></p><br></li><li><p><span><span>Proven skills and experience in report and proposal development and working with multiple donors; </span></span></p><br></li><li><p><span><span>Good personal organisational skills, including time management, and ability to meet deadlines and work under pressure;</span></span></p><br></li><li><p><span><span>Willingness to travel to areas of HMH operations; </span></span></p><br></li><li><p><span><span>Excellent written and oral communication skills in English and Arabic. </span></span></p><br></li></ul><p><span><span><strong>Context related skills, knowledge and experience</strong></span></span></p><br><ul><li><p><span><span>Strong knowledge of the context in Middle East and/or North Africa.</span></span></p><br></li><li><p><span><span>Experience in working alongside local actors and partners, shifting power to a more local level.</span></span></p><br></li><li><p><span><span>Significant experience in managing coordination and communication within multipart or complex environments, alongside excellent interpersonal abilities;</span></span></p><br></li><li><p><span><span>Expertise in cross-functional management environments, coupled with exceptional teamwork abilities; with good cultural awareness and sensitivity;</span></span></p><br></li><li><p><span><span>Ability to work under pressure, independently and with limited supervision;</span></span></p><br></li><li><p><span><span>Able to demonstrate experience of writing high quality reports and proposals;</span></span></p><br></li><li><p><span><span>Able to demonstrate experience of contributing to positive organisational change;</span></span></p><br></li><li><p><span><span>Knowledge of the NGO operations and the dynamics of the humanitarian sector in the Middle East and North Africa;</span></span></p><br></li><li><p><span><span>Fluency in French is a strong asset.</span></span></p><br></li></ul><p><span><span>Please download </span></span><span><span>the detailed job description</span></span><span><span> to learn more about the position.</span></span></p><br><p><span><span><strong>What we offer</strong></span></span></p><br><ul><li><span><span>Duty station: Amman Jordan </span></span></li><li><span><span>Fixed term contract: Fixed term, 6 months (possibility of renewal based on availability of funding)</span></span></li><li><span><span>Travel: 30% within the areas of operations (Egypt)</span></span></li><li><span><span>Salary/benefits: Grade 9 on NRC's grading structure. </span></span></li><li><span><span>NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.</span></span></li><li><span><span>We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</span></span></li></ul><p><span><span>Find out more about the benefits of working for NRC</span></span></p><br><p><span><span>Important information about the application process</span></span></p><br><ul><li><span><span>We invite applications from qualified candidates matching the profile. <strong>Applicants must be legally eligible to work in Amman Jordan, we are unable to provide work permits or visa sponsorships for this position.</strong></span></span></li><li><span><span>Please ensure you attach copies of your academic and professional certificates. </span></span></li><li><span><span>To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.</span></span></li><li><span><span>When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.</span></span></li><li><span><span>Submit your application and CV in English, taking care to attach your latest CV.</span></span></li><li><span><span>Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.</span></span></li><li><span><span>Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.</span></span></li></ul><p><span><span><strong>Why NRC?</strong></span></span></p><br><p><span><span>The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.</span></span></p><br><p><span><span>Watch this short video</span></span><span><span> to see NRC in action.</span></span></p><br><p><span><span>We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:</span></span></p><br><ul><li><span><span>do demanding and professional work, often in challenging contexts</span></span></li><li><span><span>join a work culture that empowers every employee to share ideas and take responsibility</span></span></li><li><span><span>be part of a welcoming and supportive community committed to human dignity</span></span></li></ul><p><span><span>Learn more about NRC</span></span></p><br><p><span><span>Learn more about the Human Mobility Hub </span></span></p><br><br> The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee. <br> Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people. <br> At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion. <br> Together, we save lives and rebuild futures.<br> Safeguarding is central to NRC’s work. We expect all employees to: <br> • treat everyone with respect and dignity <br> • contribute to building a safe environment for all <br> • never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH) <br> • always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH<br> </div>
<h2 class="h5">Job description</h2>
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<span>We are on the lookout for a proactive Sales Specialist to join our team.<br> Together, we earn and celebrate.<br> Your success is our success, and we believe in growing and achieving great things together.<br> Join us, and let’s make success a shared journey!<br> We consider candidates from anywhere in the world!<br> Employment Type: - Full-time 8.<br>30 am - 5 pm, New York time.<br> - Remote work.<br> - B2B contract.<br> Highlights: Unlimited Earnings: No cap on your income; earn as much as you sell!<br> Training: Comprehensive product training lasting one and a half weeks.<br> Key Responsibilities: Work with qualified inbound leads provided by the Lead Qualification team Communicate with clients primarily through calls (80–90% of communication), as well as email follow-ups Collaborate closely with the Estimating Department to prepare and present project estimations to clients Negotiate pricing and commercial terms within company guidelines Build strong product knowledge in order to confidently explain technical aspects of custom glass products to clients Maintain highly accurate and structured CRM management in HubSpot, including notes, pipeline updates, follow-ups, and communication history Provide professional, timely, and high-quality communication with U.<br>S.-based clients throughout the sales process Requirements Sales Experience: 2–3+ years of sales experience, preferably in full-cycle closing roles Remote Work Experience: Previous experience working remotely is strongly preferred U.<br>S. Market Experience: Experience working with U.<br>S.-based clients is a strong advantage English: C1+ / near-native spoken English for daily calls with U.<br>S. clients Negotiation: Strong negotiation and closing skills Objection Handling: Ability to handle client objections professionally and confidently Communication: Strong client communication skills, with the ability to build trust and explain product value clearly CRM Discipline: Experience working with CRM systems; HubSpot experience is a plus Product Learning: Ability and willingness to learn a technical/custom product in detail Conditions Competitive compensation based on skills, experience, and location Stable hourly base with additional performance-based earning opportunities Clear opportunity to influence your total compensation through sales results and strong performance B2B contract and compensation in US dollars Paid sick leave Paid vacation Why Join Us?<br> Opportunity to work directly with U.<br>S. clients in one of the most competitive and high-demand markets Strong exposure to real-world inbound sales and long sales-cycle deal management Clear opportunities for professional growth and career development Work with a diverse and international team of professionals Supportive, structured, and growth-oriented work environment Opportunity to develop strong communication, negotiation, CRM, and product-sales skills in a fast-paced environment From Connection to Commission: Join Crystalia Glass LLC and make a lasting impact in the premium glass industry.<br> Apply today and start your journey towards sales success with us!<br></span> </div>
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY <br>This position overlooks The St. Regis Amman Hotel, W Amman Hotel, Al Manara Luxury Collection and Westin Saraya Aqaba<br>Leads inventory management and analysis activities and staff in a given hotel or multi-property market. Manages pricing, positioning and inventory for hotel or hotels within area of purview. Monitors all processes associated with demand, revenue, inventory, forecasting and opportunity analysis. Develops and recommends sales strategy for pricing of the transient customer, wholesale, and group segments. Identifies new revenue opportunities and effectively communicates sales strategy and pricing to all key stakeholders. Acts as primary contact and maintains productive relationships with all stakeholders, including hotel General Managers, sales leaders, franchisees and owners.<br>CANDIDATE PROFILE <br>Education and Experience<br>A degree in a relevant business discipline preferred or demonstration of equivalent work experience.<br>CORE WORK ACTIVITIES<br>Managing Revenue Management Projects and Strategy <br>• Determines sales strategy, evaluates effectiveness and prepares historical and future analysis of revenue and profit opportunities.<br>• Monitors the annual pricing process for transient, group and catering rooms, and function space.<br>• Establishes and maintains effective dynamic and rational pricing strategies for rooms and function space.<br>• Develops and executes the hotel(s) strategic plan(s).<br>• Prepares sales strategy meeting agenda, monitors preparation of supporting documentation and leads property meetings.<br>• Establishes long-range objectives and specifies the strategies and actions to achieve them.<br>• Works closely with Sales and Marketing for business opportunities and aims to increase profitability of the organization.<br>• Manages room authorizations, rates and restrictions.<br>• Utilizes brand’s revenue management systems and tools to ensure that revenue and profit are maximized.<br>• Prepares budgets for transient, group and catering.<br>• Updates market knowledge and aligns strategies and approaches accordingly.<br>• Serves as a demand expert for team members, GMs, and regional stakeholders<br>• Verifies that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.<br>• Promotes and protects brand integrity and positioning.<br>• Participates in quarterly regional reviews.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.<br>• Verifies property diagnostic processes (PDP) are used to maximize revenue and profits.<br>• Demonstrates knowledge of job-relevant issues, products, systems, and processes.<br>• Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.<br>• Thinks creatively and practically to develop, execute and implement new business plans.<br>• Develops 6-month, 12-month and 2-year strategic action plans for management of property room and catering revenues.<br>• Performs regular quality checks to verify strategies are implemented correctly and producing desired results, ensuring any gaps are identified and addressed.<br>Analyzing and Reporting Revenue Management Data<br>• Actively participates in the weekly and long range forecasts.<br>• Compiles information, analyzes and monitors actual sales against projected sales.<br>• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Uses computers and computer systems (including hardware and software) to, set up functions, enter data, or process information.<br>• Generates and provides accurate and timely results in the form of reports, presentations, etc.<br>• Prepares forecasts of revenue, profit, demand and occupancy for rooms for prescribed timeframes.<br>• Prepares revenue and profit opportunity analysis.<br>• Provides revenue analysis functional expertise and leadership to general managers, property leadership teams and sales leaders.<br>• Compiles information, analyzes and monitors actual sales against projected sales.<br>• Assists with account diagnostics process and validates conclusions.<br>• Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.<br>• Checks distribution channels regularly for hotel positioning, information accuracy and competitor positioning<br>Building Successful Relationships<br>• Develops and manages internal and external key stakeholder relationships.<br>• Provides targeted and timely communication of results, achievements and challenges to all stakeholders.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Develops strong partnerships and relationship with regional team members to successfully achieve regional goals and priorities.<br>Managing and Conducting Human Resources Activities<br>• Interviews and hires employees with the appropriate skills to meet the business needs of the operation.<br>• Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Uses all available on the job training tools for employees.<br>• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.<br>• Conducts employee performance appraisals according to Standard Operating Procedures.<br>• Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.<br>• Solicits feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems and concerns on a continuous bases.<br>• Verifies regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Provide strategic leadership and oversight of grants management for NRC's Human Mobility Hub (HMH) by ensuring donor compliance, delivering high-quality proposal development and reporting, strengthening project cycle management. The role is also responsible for supporting resource mobilization and donor engagement, and building partner capacity to achieve accountable, high-quality programming and sustainable portfolio growth.</p><p>Key roles and responsibilities:</p><ul><li>Lead Grants and Compliance Management: Ensure compliance with NRC policies, Programme Cycle Management (PCM) framework, donor regulations, and audit requirements while strengthening internal grants management systems, processes, SOPs, and documentation.</li><li>Coordinate Proposal Development and Donor Reporting: Lead the development of high-quality concept notes and proposals, coordinate project revisions, oversee donor reporting processes, and ensure consistency, quality, and compliance between narrative and financial reports.</li><li>Strengthen Partnership and Contract Management: Lead partner due diligence, organizational assessments, agreements, contract management, and implementation of partnership management systems while supporting partners to access funding opportunities.</li><li>Build Organisational Capacity and Knowledge Management: Provide technical guidance, training, and capacity strengthening for staff and partners on grants management, donor compliance, proposal/report writing, and conduct field visits to monitor implementation and support learning.</li><li>Drive Resource Mobilization and External Engagement: Support fundraising strategy development, identify and pursue new funding opportunities, coordinate donor engagement, represent the organization in donor and coordination forums, and collaborate with regional teams to expand funding and programming opportunities.</li></ul><p>What you will bring</p><ul><li>Five years of relevant experience in donor relations and grants management within a relevant context (e.g., with institutional humanitarian and development donors);</li><li>Experience working in complex environments and with Displacement affected people;</li><li>Good understanding of donor rules and regulations</li><li>Knowledge of institutional donors rules, regulations, priorities, and compliance requirements notably NMFA, Norad, SDC, ECHO, Dutch MFA, etc;</li><li>Proven skills and experience in report and proposal development and working with multiple donors;</li><li>Good personal organisational skills, including time management, and ability to meet deadlines and work under pressure;</li><li>Willingness to travel to areas of HMH operations;</li><li>Excellent written and oral communication skills in English and Arabic.</li></ul><p>Context related skills, knowledge and experience</p><ul><li>Strong knowledge of the context in Middle East and/or North Africa.</li><li>Experience in working alongside local actors and partners, shifting power to a more local level.</li><li>Significant experience in managing coordination and communication within multipart or complex environments, alongside excellent interpersonal abilities;</li><li>Expertise in cross-functional management environments, coupled with exceptional teamwork abilities; with good cultural awareness and sensitivity;</li><li>Ability to work under pressure, independently and with limited supervision;</li><li>Able to demonstrate experience of writing high quality reports and proposals;</li><li>Able to demonstrate experience of contributing to positive organisational change;</li><li>Knowledge of the NGO operations and the dynamics of the humanitarian sector in the Middle East and North Africa;</li><li>Fluency in French is a strong asset.</li></ul><p>Please download the detailed job description to learn more about the position.</p><p>What we offer</p><ul><li>Duty station: Amman Jordan</li><li>Fixed term contract: Fixed term, 6 months (possibility of renewal based on availability of funding)</li><li>Travel: 30% within the areas of operations (Egypt)</li><li>Salary/benefits: Grade 9 on NRC's grading structure.</li></ul><p>NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability. We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</p><p>Find out more about the benefits of working for NRC</p><p>Important information about the application process</p><ul><li>We invite applications from qualified candidates matching the profile.</li><li>Applicants must be legally eligible to work in Amman Jordan, we are unable to provide work permits or visa sponsorships for this position.</li><li>Please ensure you attach copies of your academic and professional certificates.</li><li>To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.</li><li>When creating your profile, include your full name as given on your passport.</li><li>Complete all the system-required fields for experience, employment history and education.</li><li>Submit your application and CV in English, taking care to attach your latest CV.</li><li>Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered.</li><li>Unsolicited applications not related to this specific job advertisement will not be considered.</li><li>Only shortlisted candidates will be contacted.</li><li>We receive many applicants for each vacant position.</li></ul><p>Why NRC?</p><p>The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year. Watch this short video to see NRC in action. We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:</p><ul><li>do demanding and professional work, often in challenging contexts</li><li>join a work culture that empowers every employee to share ideas and take responsibility</li><li>be part of a welcoming and supportive community committed to human dignity</li></ul><p>Learn more about NRC</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Candidates experienced in grants management and donor relations within the humanitarian /development sectors, within an international organization. Knowledge and experience working with institutional donor rules and regulations, and compliance requirements notably NMFA, Norad, SDC, ECHO, Dutch MFA, etc. This position will also require solid experience with systems. Experience working with local partners would be a great advantage. Applicants must be legally eligible to work in Amman Jordan, we are unable to provide work permits or visa sponsorships for this position.</p><p>What you will bring</p><ul><li>Five years of relevant experience in donor relations and grants management within a relevant context (e.g., with institutional humanitarian and development donors);</li><li>Experience working in complex environments and with Displacement affected people;</li><li>Good understanding of donor rules and regulations</li><li>Knowledge of institutional donors rules, regulations, priorities, and compliance requirements notably NMFA, Norad, SDC, ECHO, Dutch MFA, etc;</li><li>Proven skills and experience in report and proposal development and working with multiple donors;</li><li>Good personal organisational skills, including time management, and ability to meet deadlines and work under pressure;</li><li>Willingness to travel to areas of HMH operations;</li><li>Excellent written and oral communication skills in English and Arabic.</li></ul><p>Context related skills, knowledge and experience</p><ul><li>Strong knowledge of the context in Middle East and/or North Africa.</li><li>Experience in working alongside local actors and partners, shifting power to a more local level.</li><li>Significant experience in managing coordination and communication within multipart or complex environments, alongside excellent interpersonal abilities;</li><li>Expertise in cross-functional management environments, coupled with exceptional teamwork abilities; with good cultural awareness and sensitivity;</li><li>Ability to work under pressure, independently and with limited supervision;</li><li>Able to demonstrate experience of writing high quality reports and proposals;</li><li>Able to demonstrate experience of contributing to positive organisational change;</li><li>Knowledge of the NGO operations and the dynamics of the humanitarian sector in the Middle East and North Africa;</li><li>Fluency in French is a strong asset.</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About Jeeny Jeeny is a mobile application that eases daily commuting and transportation.<br> Founded in 2012, Jeeny is one of the region’s leading ride-hailing platforms operating across the Middle East, delivering reliable, affordable, and innovative mobility solutions.<br> At Jeeny, we foster a collaborative and fast-paced environment where employees are empowered to make an impact and grow professionally.<br> About the Role As an Operations Executive at Jeeny, you will be key to growing our business-to-business fleet.<br> Conduct on-boarding and ongoing training for operations teams, dispatchers, and drivers on operational processes, and Partner closely with Sales, Account Management, Driver Operations, Product, Customer Support, and Finance teams to ensure successful onboarding, seamless service delivery, and continuous account growth.<br> If you are an exceptional operations person who loves identifying new business opportunities, this role is built for you.<br> Key Responsibilities: Capacity Planning: Forecast demand and plan driver supply, fleet allocation, shift structures, and operational coverage to ensure service levels are consistently met.<br> Team Management: Support the B2B Operations team, fostering a high-performance culture focused on execution, accountability, and continuous improvement.<br> Training Sessions: Conduct on-boarding and ongoing training for operations teams, dispatchers, and drivers on operational processes, service standards, and SOP compliance.<br> Perform regular quality audits and spot checks.<br> Quality & Service Excellence: Ensure accurate customer account configurations, ride scheduling, pricing, service availability, and operational data.<br> Monitor service quality and proactively resolve operational issues.<br> Customer & Cross-Functional Collaboration: Partner closely with Sales, Account Management, Driver Operations, Product, Customer Support, and Finance teams to ensure successful on-boarding, seamless service delivery, and continuous account growth.<br> Operational Reporting: Track and analyse KPIs, prepare performance reports, identify trends, and recommend data-driven initiatives to improve operational efficiency and customer experience.<br> Vendor & Fleet Management: Coordinate with fleet partners and drivers to ensure sufficient vehicle availability, compliance with operational standards, and consistent service quality.<br> Conduct Interviews: Lead the end-to-end hiring process for the B2B Operations team, including interviewing, on-boarding, and performance management.<br> Why Join Jeeny?<br> Be part of one of the leading mobility platforms in the region.<br> Work in a dynamic and collaborative environment.<br> Opportunity to lead impactful finance initiatives and process improvements.<br> Career growth and professional development opportunities.<br> A minimum of 2-4 years of experience in mobility, ride-hailing, logistics, transportation, or B2B operations.<br> Proficiency in English is essential.<br> Arabic is highly preferred.<br> Analytical Mindset: Strong ability to analyze operational data, identify trends, and make data-driven decisions to improve performance.<br> Leadership Skills: Proven experience leading operational teams with a structured, solution-oriented approach.<br> Technical Proficiency: Comfortable using operational dashboards, Excel/Google Sheets, CRM systems, and reporting tools.<br> SQL knowledge is a plus.<br> Problem-Solving Skills: Ability to identify operational challenges, prioritize effectively, and implement scalable solutions.<br> Stakeholder Management: Excellent communication skills with the ability to manage corporate clients, fleet partners, and cross-functional teams.<br> Operational Excellence: Strong understanding of service-level agreements (SLAs), dispatch operations, route optimisation, and ride fulfilment.<br> Agility & Adaptability: Comfortable working in a fast-paced environment, managing multiple priorities, and responding quickly to changing business needs.<br></span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>A leading global pharmaceutical company is seeking a Director, Data & Analytics to take ownership of the strategy, architecture, delivery, and operational performance of its Data & Analytics function. This is a hands-on leadership role overseeing the enterprise data platform, the data products the business relies on, and the team behind them, setting technical direction, delivery standards, and investment priorities while staying personally engaged in key architecture and design decisions. The ideal candidate combines strong technical credibility with senior leadership experience, and will be directly accountable for making the platform AI-ready, ensuring data is governed, traceable, and model-grade to support regulated AI deployment.</p><p>Responsibilities:</p><p>1. Platform Architecture & Engineering Leadership:</p><ul><li>Own the enterprise data platform, Azure Data Lake Storage Gen2, Databricks lakehouse (Medallion architecture), Power BI, and Unity Catalog, ensuring it is architecturally sound, standardised, reliable, and engineered to scale</li><li>Set and enforce platform engineering standards: ingestion patterns, transformation conventions, Medallion layer contracts, data quality gates, Bronze-to-Gold promotion criteria, and the CI/CD framework that delivers all of it</li><li>Own the Unity Catalog governance model, RBAC, lineage, business glossary, and metric definitions, as the platform-enforced foundation for trusted data</li><li>Drive the platform roadmap from current state to target, sequencing technical debt remediation, new capability build-out, and platform readiness for downstream AI and analytics demand</li><li>Personally lead design reviews and architecture decisions for the platform, engaging directly with the engineering team on complex technical problems where senior technical judgment is required</li><li>Own data platform observability and operational excellence, pipeline reliability, SLA adherence, incident response, and data quality monitoring</li></ul><p>2. Delivery & Data Products:</p><ul><li>Run the D&A delivery programme, from source ingestion and pipeline engineering through to analytics, semantic layer, and data product delivery for business functions</li><li>Set and enforce delivery standards: sprint cadence, code review, documentation, testing, validation, and release management practices that govern all team output</li><li>Define and own data SLAs to the business, pipeline refresh frequency, availability, and incident response commitments, and ensure delivery is held against them</li><li>Own the data integration roadmap, prioritising ingestion of new source systems into the lake in alignment with business demand and platform readiness</li><li>Manage complex integration challenges across source systems, engaging directly on technical constraints, working with upstream owners, and designing solutions that align data latency and refresh frequency with business needs</li><li>Own the portfolio of data products, datasets, semantic models, and analytics deliverables, ensuring each is documented, well-understood, and fit for the business question it answers</li><li>Define and own the standard for what a Gold-layer data product must satisfy to be AI-ready, distinguishing analytics-grade from model-training-grade, with explicit criteria covering completeness, label integrity, statistical consistency, and lineage traceability</li></ul><p>3. Data Governance & Quality:</p><ul><li>Design and operate the data governance operating model, data ownership, stewardship, quality standards, business glossary, and metric definitions</li><li>Embed data quality gates into Medallion layer promotion, making quality a precondition of Bronze-to-Gold progression, with measurable thresholds and clear remediation paths</li><li>Own data lineage visibility across the platform so business users can trace the provenance of every number they rely on, end-to-end from source to dashboard</li><li>Lead the technical evaluation, selection, and implementation of enterprise data catalogue tooling, including integration with Unity Catalog and the platform metadata layer</li><li>Embed appropriate data handling, validation, and audit-trail practices for regulated data domains, partnering with Quality, Regulatory, and Legal to ensure compliance requirements are met by design</li><li>Establish data quality measurement as a managed practice, KPIs, dashboards, periodic review, and accountability with data owners</li><li>Establish data lineage and provenance practices that satisfy AI explainability and regulatory auditability requirements, including GxP-compliant audit trails for Quality, Manufacturing, and Regulatory AI use cases</li></ul><p>4. Team Leadership & Capability Development:</p><ul><li>Lead, hire, and develop the D&A team, Data Engineers, Analytics Engineers, BI Developers, and Business Analysts, sequencing hires in alignment with the platform roadmap and delivery demand</li><li>Define and evolve the role design, skills profile, and career framework for the team within the broader Data & AI CoE structure</li><li>Set the team's performance culture: clear ownership, high engineering standards, fast feedback, continuous learning, and documentation as a team discipline</li><li>Coach and develop team members directly, identifying high-potential individuals, investing in their technical and leadership growth, and building bench strength across roles</li><li>Manage team capacity and allocation across the platform roadmap and business delivery demand, ensuring focus stays on high-value work aligned to strategic priorities</li><li>Set the engineering craft culture, code review, design review, pairing, and shared technical standards, that lifts the technical quality of all team output</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Computer Science, Information Systems, Data Engineering, Mathematics, or related discipline</p><p>Master's degree in Data Science, Computer Science, Business Administration, or related field is preferred</p><p>Relevant certifications in cloud data platforms (e.g., Azure Data Engineer, Databricks Certified Data Engineer Professional) are preferred</p><p>Minimum 10 years of progressive experience in data engineering, data platform, or enterprise analytics roles</p><p>Minimum 5 years in a senior leadership role with direct team management accountability, hiring, developing, and performance managing a multi-disciplinary technical team</p><p>Proven hands-on production experience with Databricks (Delta Lake, Unity Catalog) and Azure data services at platform-design and engineering-lead level</p><p>Proven track record building or substantially remediating a cloud-native data platform in a complex, multi-source enterprise environment</p><p>Experience with Medallion/lakehouse architecture patterns in production</p><p>Experience designing data products and platform capabilities for AI/ML consumption, including Feature Store design, training dataset engineering, and ML data lineage is preferred</p><p>Experience working at the interface of a data platform team and an AI/ML team, translating model requirements into data infrastructure specifications and owning the data readiness handoff is preferred</p><p>Experience leading a data governance or catalogue implementation, from design through to business adoption</p><p>Life sciences, pharmaceutical, or other regulated industry experience is preferred</p><p>Skills :</p><p>Technical Competencies:</p><ul><li>Data Platform Architecture</li><li>Data Engineering, Pipeline Design & CDC Patterns</li><li>Data Modelling, Transformation & Engineering Standards</li><li>Data Governance, Quality & Catalogue</li><li>Analytics & BI Delivery</li><li>MLOps & ML Platform Foundations</li><li>Delivery Management & Agile Methods</li></ul><p>Platform & Technical Skills:</p><ul><li>Deep practical expertise in Azure data services: ADLS Gen2, Azure Data Factory, Azure DevOps</li><li>Hands-on production experience with Databricks, Delta Lake, notebooks, Unity Catalog, MLflow</li><li>Strong understanding of incremental load and CDC patterns across enterprise source systems (SAP, Veeva, SuccessFactors, and similar)</li><li>Power BI at the semantic layer level, understanding how the semantic layer should be designed for enterprise scale</li><li>CI/CD for data pipelines, practical implementation at production scale</li><li>Data quality frameworks, profiling, expectation testing, alerting, and remediation workflows</li><li>Working knowledge of modern data governance tooling: Unity Catalog, Collibra, Purview, or DataHub</li></ul><p>Leadership & Business Skills:</p><ul><li>Credible with both technical teams and senior business stakeholders</li><li>Strong delivery discipline, owns commitments, communicates risks early, and sizes work realistically</li><li>Structured thinker, able to take a complex current state and produce a clear, prioritised, sequenced roadmap</li><li>Strong written and verbal communication in English; Arabic proficiency valued</li><li>Cultural intelligence for working effectively across MENA, US, and Europe</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p><h4>Description</h4>
<p>A leading global pharmaceutical company is seeking a Director, Data & Analytics to take ownership of the strategy, architecture, delivery, and operational performance of its Data & Analytics function. This is a hands-on leadership role overseeing the enterprise data platform, the data products the business relies on, and the team behind them, setting technical direction, delivery standards, and investment priorities while staying personally engaged in key architecture and design decisions. The ideal candidate combines strong technical credibility with senior leadership experience, and will be directly accountable for making the platform AI-ready, ensuring data is governed, traceable, and model-grade to support regulated AI deployment.</p>
<h4>Responsibilities:</h4>
<p><strong>1. Platform architecture & engineering leadership:</strong><br>
Own the enterprise data platform, Azure Data Lake Storage Gen2, Databricks lakehouse (Medallion architecture), Power BI, and Unity Catalog, ensuring it is architecturally sound, standardized, reliable, and engineered to scale.<br>
Set and enforce platform engineering standards: ingestion patterns, transformation conventions, Medallion layer contracts, data quality gates, Bronze-to-Gold promotion criteria, and the CI/CD framework that delivers all of it.<br>
Own the Unity Catalog governance model, RBAC, lineage, business glossary, and metric definitions, as the platform-enforced foundation for trusted data.<br>
Drive the platform roadmap from current state to target, sequencing technical debt remediation, new capability build-out, and platform readiness for downstream AI and analytics demand.<br>
Personally lead design reviews and architecture decisions for the platform, engaging directly with the engineering team on complex technical problems where senior technical judgment is required.<br>
Own data platform observability and operational excellence, pipeline reliability, SLA adherence, incident response, and data quality monitoring.</p>
<p><strong>2. Delivery & data products:</strong><br>
Run the D&A delivery programme, from source ingestion and pipeline engineering through to analytics, semantic layer, and data product delivery for business functions.<br>
Set and enforce delivery standards: sprint cadence, code review, documentation, testing, validation, and release management practices that govern all team output.<br>
Define and own data SLAs to the business, pipeline refresh frequency, availability, and incident response commitments, and ensure delivery is held against them.<br>
Own the data integration roadmap, prioritising ingestion of new source systems into the lake in alignment with business demand and platform readiness.<br>
Manage complex integration challenges across source systems, engaging directly on technical constraints, working with upstream owners, and designing solutions that align data latency and refresh frequency with business needs.<br>
Own the portfolio of data products, datasets, semantic models, and analytics deliverables, ensuring each is documented, well-understood, and fit for the business question it answers.<br>
Define and own the standard for what a Gold-layer data product must satisfy to be AI-ready, distinguishing analytics-grade from model-training-grade, with explicit criteria covering completeness, label integrity, statistical consistency, and lineage traceability.</p>
<p><strong>3. Data governance & quality:</strong><br>
Design and operate the data governance operating model, data ownership, stewardship, quality standards, business glossary, and metric definitions.<br>
Embed data quality gates into Medallion layer promotion, making quality a precondition of Bronze-to-Gold progression, with measurable thresholds and clear remediation paths.<br>
Own data lineage visibility across the platform so business users can trace the provenance of every number they rely on, end-to-end from source to dashboard.<br>
Lead the technical evaluation, selection, and implementation of enterprise data catalogue tooling, including integration with Unity Catalog and the platform metadata layer.<br>
Embed appropriate data handling, validation, and audit-trail practices for regulated data domains, partnering with Quality, Regulatory, and Legal to ensure compliance requirements are met by design.<br>
Establish data quality measurement as a managed practice, KPIs, dashboards, periodic review, and accountability with data owners.<br>
Establish data lineage and provenance practices that satisfy AI explainability and regulatory auditability requirements, including GxP-compliant audit trails for Quality, Manufacturing, and Regulatory AI use cases.</p>
<p><strong>4. Team leadership & capability development:</strong><br>
Lead, hire, and develop the D&A team, Data Engineers, Analytics Engineers, BI Developers, and Business Analysts, sequencing hires in alignment with the platform roadmap and delivery demand.<br>
Define and evolve the role design, skills profile, and career framework for the team within the broader Data & AI CoE structure.<br>
Set the team's performance culture: clear ownership, high engineering standards, fast feedback, continuous learning, and documentation as a team discipline.<br>
Coach and develop team members directly, identifying high-potential individuals, investing in their technical and leadership growth, and building bench strength across roles.<br>
Manage team capacity and allocation across the platform roadmap and business delivery demand, ensuring focus stays on high-value work aligned to strategic priorities.<br>
Set the engineering craft culture, code review, design review, pairing, and shared technical standards, that lifts the technical quality of all team output.</p>
<p><strong>5. Business partnership & vendor engagement:</strong><br>
Serve as the senior D&A point of contact for business function leadership, translating business data needs into platform and delivery priorities.<br>
Build credibility with business stakeholders through reliable, consistent delivery, data products that are well-understood, well-documented, and match business expectations.<br>
Communicate proactively on platform status, delivery commitments, risks, and trade-offs, ensuring stakeholders have a current view and surfacing issues early.<br>
Represent D&A in cross-functional planning forums, ensuring the data foundation perspective is present in enterprise architecture, application, and AI investment decisions.<br>
Manage operational vendor and partner relationships for the data platform, Databricks, Microsoft Azure, Power BI, and implementation or augmentation partners.</p>
<h4>Requirements</h4>
<p>Bachelor's degree in Computer Science, Information Systems, Data Engineering, Mathematics, or related discipline.<br>
Master's degree in Data Science, Computer Science, Business Administration, or related field is preferred.<br>
Relevant certifications in cloud data platforms (e.g., Azure Data Engineer, Databricks Certified Data Engineer Professional) are preferred.<br>
Minimum 10 years of progressive experience in data engineering, data platform, or enterprise analytics roles.<br>
Minimum 5 years in a senior leadership role with direct team management accountability, hiring, developing, and performance managing a multi-disciplinary technical team.<br>
Proven hands-on production experience with Databricks (Delta Lake, Unity Catalog) and Azure data services at platform-design and engineering-lead level.<br>
Proven track record building or substantially remediating a cloud-native data platform in a complex, multi-source enterprise environment.<br>
Experience with Medallion/lakehouse architecture patterns in production.<br>
Experience designing data products and platform capabilities for AI/ML consumption, including Feature Store design, training dataset engineering, and ML data lineage is preferred.<br>
Experience working at the interface of a data platform team and an AI/ML team, translating model requirements into data infrastructure specifications and owning the data readiness handoff is preferred.<br>
Experience leading a data governance or catalogue implementation, from design through to business adoption.<br>
Life sciences, pharmaceutical, or other regulated industry experience is preferred.</p>
<h4>Skills:</h4>
<p><strong>Technical competencies:</strong><br>
Data platform architecture<br>
Data engineering, pipeline design & CDC patterns<br>
Data modelling, transformation & engineering standards<br>
Data governance, quality & catalogue<br>
Analytics & BI delivery<br>
MLOps & ML platform foundations<br>
Delivery management & agile methods</p>
<p><strong>Platform & technical skills:</strong><br>
Deep practical expertise in Azure data services: ADLS Gen2, Azure Data Factory, Azure DevOps.<br>
Hands-on production experience with Databricks, Delta Lake, notebooks, Unity Catalog, MLflow.<br>
Strong understanding of incremental load and CDC patterns across enterprise source systems (SAP, Veeva, SuccessFactors, and similar).<br>
Power BI at the semantic layer level, understanding how the semantic layer should be designed for enterprise scale.<br>
CI/CD for data pipelines, practical implementation at production scale.<br>
Data quality frameworks, profiling, expectation testing, alerting, and remediation workflows.<br>
Working knowledge of modern data governance tooling: Unity Catalog, Collibra, Purview, or DataHub.</p>
<p><strong>Leadership & business skills:</strong><br>
Credible with both technical teams and senior business stakeholders.<br>
Strong delivery discipline, owns commitments, communicates risks early, and sizes work realistically.<br>
Structured thinker, able to take a complex current state and produce a clear, prioritised, sequenced roadmap.<br>
Strong written and verbal communication in English; Arabic proficiency valued.<br>
Cultural intelligence for working effectively across MENA, US, and Europe.</p></p><p></p>
<p><h4>About the Institution</h4>
<p>Amman Baccalaureate School is a leading educational institution in Jordan, committed to providing high-quality international education that fosters academic excellence and personal growth. We are seeking a dynamic and experienced Chief Technology Officer (CTO) to lead our technology strategy and operations, ensuring the integration of innovative solutions that support our mission and enhance the learning experience.</p>
<h4>Minimum Qualification</h4>
<ul>
<li>Bachelor’s degree in computer science, information technology, or a related field; master’s degree preferred.</li>
</ul>
<h4>Minimum Experience</h4>
<ul>
<li>At least 5 years of relevant experience in technology leadership roles.</li>
</ul>
<h4>Job Overview</h4>
<p>The CTO will play a pivotal role in leading all technology initiatives within the school. This position offers an exciting opportunity to shape the technological landscape of our institution, driving strategic direction, ensuring robust systems, enhancing cybersecurity measures, and overseeing the provision of IT services across the school. The CTO will spearhead IT project transformations, providing crucial data and insights to key stakeholders, and fostering innovation in educational technology.</p>
<p>The CTO will also lead the school's strategic adoption of artificial intelligence (AI), ensuring that emerging technologies are leveraged responsibly to enhance educational outcomes, operational effectiveness, and future readiness.</p>
<h4>Skills and Qualifications</h4>
<ul>
<li>Proven experience in managing IT teams and projects.</li>
<li>Strong knowledge of current technologies including network administration, cybersecurity, software development, cloud computing, and data management.</li>
<li>Ability to develop long-term strategies aligned with organizational goals.</li>
<li>Excellent problem-solving skills with attention to detail.</li>
<li>Effective communication skills suitable for collaborating with educators, administrators, students, and external partners.</li>
<li>Familiarity with educational technologies preferred but not required.</li>
</ul>
<h4>Values and Attitudes</h4>
<ul>
<li>Commitment to fostering an inclusive environment that supports diversity among staff and students.</li>
<li>Proactive approach towards continuous learning and innovation.</li>
<li>Integrity in handling sensitive information responsibly.</li>
<li>Collaborative mindset focused on teamwork across departments.</li>
<li>Passionate about leveraging technology to enhance educational outcomes.</li>
</ul>
<p>If you are ready to contribute your expertise toward shaping the future of education at International School Amman Baccalaureate School as our CTO, we encourage you to apply.</p></p><p></p>
<p><h4>Description</h4>
<p>Supervise the AML/CFT Investigation Section and ensure efficient execution of daily operations.</p>
<p>Review and investigate AML/CFT alerts, suspicious activities, and case escalations.</p>
<p>Prepare, review, and submit Suspicious Transaction Reports (STRs), Suspicious Activity Reports (SARs), and other regulatory reports through the GOAML system.</p>
<p>Liaise with the Financial Intelligence Unit (FIU) and respond to regulatory inquiries in accordance with applicable requirements.</p>
<p>Monitor customer transactions and conduct investigations into potentially suspicious activities.</p>
<p>Review and enhance AML/CFT policies, procedures, and internal controls in line with regulatory requirements.</p>
<p>Conduct AML/CFT risk assessments, including periodic self-assessments and product/service risk reviews.</p>
<p>Monitor international AML/CFT regulations, sanctions, and emerging financial crime trends.</p>
<p>Coordinate with branches, subsidiaries, and overseas operations to ensure compliance with AML/CFT regulations.</p>
<p>Maintain confidential investigation files, regulatory documentation, and case records.</p>
<p>Deliver AML/CFT and KYC training and awareness programs to bank employees.</p>
<p>Support Business Continuity Planning (BCP) and participate in emergency response activities.</p>
<h4>Requirements</h4>
<p>Bachelor's degree in Business Administration or a related field.</p>
<p>Minimum of 5 years of professional experience, including at least 3 years in Anti-Money Laundering (AML) activities.</p>
<p>Holder of professional certifications in Anti-Money Laundering and Counter-Terrorist Financing (AML/CFT), with a minimum requirement of the Certified Anti-Money Laundering Specialist (CAMS) certification.</p>
<p>Excellent command of the English language, both written and spoken.</p>
<p>Proficient in computer applications and the use of relevant banking systems.</p>
<p>Strong supervisory and managerial skills.</p>
<p>Ability to motivate others and work effectively within a team environment.</p>
<p>Thorough knowledge of the policies, procedures, and regulatory requirements governing the function, including internal and external updates.</p>
<p>Comprehensive knowledge of the bank's products and services.</p>
<p>Strong analytical skills with a high level of accuracy and attention to detail.</p>
<p>Strong planning and organizational skills.</p>
<p>Excellent communication and interpersonal skills.</p>
<p>Ability to work effectively under pressure.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>A leading global pharmaceutical company is seeking a Director, Data & Analytics to take ownership of the strategy, architecture, delivery, and operational performance of its Data & Analytics function.<br> This is a hands-on leadership role overseeing the enterprise data platform, the data products the business relies on, and the team behind them, setting technical direction, delivery standards, and investment priorities while staying personally engaged in key architecture and design decisions.<br> The ideal candidate combines strong technical credibility with senior leadership experience, and will be directly accountable for making the platform AI-ready, ensuring data is governed, traceable, and model-grade to support regulated AI deployment.<br> Responsibilities: 1.<br> Platform Architecture & Engineering Leadership: Own the enterprise data platform, Azure Data Lake Storage Gen2, Databricks lakehouse (Medallion architecture), Power BI, and Unity Catalog, ensuring it is architecturally sound, standardised, reliable, and engineered to scale Set and enforce platform engineering standards: ingestion patterns, transformation conventions, Medallion layer contracts, data quality gates, Bronze-to-Gold promotion criteria, and the CI/CD framework that delivers all of it Own the Unity Catalog governance model, RBAC, lineage, business glossary, and metric definitions, as the platform-enforced foundation for trusted data Drive the platform roadmap from current state to target, sequencing technical debt remediation, new capability build-out, and platform readiness for downstream AI and analytics demand Personally lead design reviews and architecture decisions for the platform, engaging directly with the engineering team on complex technical problems where senior technical judgment is required Own data platform observability and operational excellence, pipeline reliability, SLA adherence, incident response, and data quality monitoring 2.<br> Delivery & Data Products: Run the D&A delivery programme, from source ingestion and pipeline engineering through to analytics, semantic layer, and data product delivery for business functions Set and enforce delivery standards: sprint cadence, code review, documentation, testing, validation, and release management practices that govern all team output Define and own data SLAs to the business, pipeline refresh frequency, availability, and incident response commitments, and ensure delivery is held against them Own the data integration roadmap, prioritising ingestion of new source systems into the lake in alignment with business demand and platform readiness Manage complex integration challenges across source systems, engaging directly on technical constraints, working with upstream owners, and designing solutions that align data latency and refresh frequency with business needs Own the portfolio of data products, datasets, semantic models, and analytics deliverables, ensuring each is documented, well-understood, and fit for the business question it answers Define and own the standard for what a Gold-layer data product must satisfy to be AI-ready, distinguishing analytics-grade from model-training-grade, with explicit criteria covering completeness, label integrity, statistical consistency, and lineage traceability 3.<br> Data Governance & Quality: Design and operate the data governance operating model, data ownership, stewardship, quality standards, business glossary, and metric definitions Embed data quality gates into Medallion layer promotion, making quality a precondition of Bronze-to-Gold progression, with measurable thresholds and clear remediation paths Own data lineage visibility across the platform so business users can trace the provenance of every number they rely on, end-to-end from source to dashboard Lead the technical evaluation, selection, and implementation of enterprise data catalogue tooling, including integration with Unity Catalog and the platform metadata layer Embed appropriate data handling, validation, and audit-trail practices for regulated data domains, partnering with Quality, Regulatory, and Legal to ensure compliance requirements are met by design Establish data quality measurement as a managed practice, KPIs, dashboards, periodic review, and accountability with data owners Establish data lineage and provenance practices that satisfy AI explainability and regulatory auditability requirements, including GxP-compliant audit trails for Quality, Manufacturing, and Regulatory AI use cases 4.<br> Team Leadership & Capability Development: Lead, hire, and develop the D&A team, Data Engineers, Analytics Engineers, BI Developers, and Business Analysts, sequencing hires in alignment with the platform roadmap and delivery demand Define and evolve the role design, skills profile, and career framework for the team within the broader Data & AI CoE structure Set the team's performance culture: clear ownership, high engineering standards, fast feedback, continuous learning, and documentation as a team discipline Coach and develop team members directly, identifying high-potential individuals, investing in their technical and leadership growth, and building bench strength across roles Manage team capacity and allocation across the platform roadmap and business delivery demand, ensuring focus stays on high-value work aligned to strategic priorities Set the engineering craft culture, code review, design review, pairing, and shared technical standards, that lifts the technical quality of all team output 5.<br> Business Partnership & Vendor Engagement: Serve as the senior D&A point of contact for business function leadership, translating business data needs into platform and delivery priorities Build credibility with business stakeholders through reliable, consistent delivery, data products that are well-understood, well-documented, and match business expectations Communicate proactively on platform status, delivery commitments, risks, and trade-offs, ensuring stakeholders have a current view and surfacing issues early Represent D&A in cross-functional planning forums, ensuring the data foundation perspective is present in enterprise architecture, application, and AI investment decisions Manage operational vendor and partner relationships for the data platform, Databricks, Microsoft Azure, Power BI, and implementation or augmentation partners Bachelor's degree in Computer Science, Information Systems, Data Engineering, Mathematics, or related discipline Master's degree in Data Science, Computer Science, Business Administration, or related field is preferred Relevant certifications in cloud data platforms (e.<br>g., Azure Data Engineer, Databricks Certified Data Engineer Professional) are preferred Minimum 10 years of progressive experience in data engineering, data platform, or enterprise analytics roles Minimum 5 years in a senior leadership role with direct team management accountability, hiring, developing, and performance managing a multi-disciplinary technical team Proven hands-on production experience with Databricks (Delta Lake, Unity Catalog) and Azure data services at platform-design and engineering-lead level Proven track record building or substantially remediating a cloud-native data platform in a complex, multi-source enterprise environment Experience with Medallion/lakehouse architecture patterns in production Experience designing data products and platform capabilities for AI/ML consumption, including Feature Store design, training dataset engineering, and ML data lineage is preferred Experience working at the interface of a data platform team and an AI/ML team, translating model requirements into data infrastructure specifications and owning the data readiness handoff is preferred Experience leading a data governance or catalogue implementation, from design through to business adoption Life sciences, pharmaceutical, or other regulated industry experience is preferred Skills : Technical Competencies: Data Platform Architecture Data Engineering, Pipeline Design & CDC Patterns Data Modelling, Transformation & Engineering Standards Data Governance, Quality & Catalogue Analytics & BI Delivery MLOps & ML Platform Foundations Delivery Management & Agile Methods Platform & Technical Skills: Deep practical expertise in Azure data services: ADLS Gen2, Azure Data Factory, Azure DevOps Hands-on production experience with Databricks, Delta Lake, notebooks, Unity Catalog, MLflow Strong understanding of incremental load and CDC patterns across enterprise source systems (SAP, Veeva, SuccessFactors, and similar) Power BI at the semantic layer level, understanding how the semantic layer should be designed for enterprise scale CI/CD for data pipelines, practical implementation at production scale Data quality frameworks, profiling, expectation testing, alerting, and remediation workflows Working knowledge of modern data governance tooling: Unity Catalog, Collibra, Purview, or DataHub Leadership & Business Skills: Credible with both technical teams and senior business stakeholders Strong delivery discipline, owns commitments, communicates risks early, and sizes work realistically Structured thinker, able to take a complex current state and produce a clear, prioritised, sequenced roadmap Strong written and verbal communication in English; Arabic proficiency valued Cultural intelligence for working effectively across MENA, US, and Europe</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>
<p> <strong>JOB SUMMARY</strong> </p>
<p> </p>
<p>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.</p>
<p> </p>
<p> <strong>CANDIDATE PROFILE </strong> </p>
<p> </p>
<p> <strong>Education and Experience</strong> </p>
<p> High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</p>
<p>OR</p>
<p> 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p>
<p> </p>
<p> <strong>CORE WORK ACTIVITIES</strong> </p>
<p> </p>
<p> <strong>Managing Day-to-Day Operations</strong> </p>
<p> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</p>
<p> Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</p>
<p> Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</p>
<p> </p>
<p> <strong>Leading Food and Beverage Team</strong> </p>
<p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p>
<p> Encourages and builds mutual trust, respect, and cooperation among team members.</p>
<p> Serves as a role model to demonstrate appropriate behaviors.</p>
<p> Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</p>
<p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p>
<p> Ensures and maintains the productivity level of employees.</p>
<p> Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</p>
<p> Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</p>
<p> Ensures compliance with all applicable laws and regulations.</p>
<p> Ensures compliance with food handling and sanitation standards.</p>
<p> Ensures staff understands local, state and Federal liquor laws.</p>
<p> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p>
<p> Establishes guidelines so employees understand expectations and parameters.</p>
<p> Monitors alcohol beverage service in compliance with local laws.</p>
<p> </p>
<p> <strong>Ensuring Exceptional Customer Service</strong> </p>
<p> Provides services that are above and beyond for customer satisfaction and retention.</p>
<p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p>
<p> Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</p>
<p> Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</p>
<p> Empowers employees to provide excellent customer service.</p>
<p> Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</p>
<p> Handles guest problems and complaints.</p>
<p> Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</p>
<p> Ensures corrective action is taken to continuously improve service results.</p>
<p> Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</p>
<p> Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).</p>
<p> </p>
<p> <strong>Managing and Conducting Human Resource Activities</strong> </p>
<p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p>
<p> Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</p>
<p> Ensures employees are treated fairly and equitably. Strives to improve employee retention.</p>
<p> Ensures employees receive on-going training to understand guest expectations.</p>
<p> Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p>
<p> Strives to improve service performance.</p>
<p> Ensures recognition is taking place across areas of responsibility.</p>
<p> </p>
<p> <strong>Additional Responsibilities</strong> </p>
<p> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p>
<p> Analyzes information and evaluating results to choose the best solution and solve problems.</p>
<p> Assists servers and hosts on the floor during meal periods and high demand times.</p>
<p> Recognizes good quality products and presentations.</p>
<p> Supervises daily shift operations in absence of Assistant Restaurant Manager.</p>
<p> Oversees the financial aspects of the department including purchasing and payment of invoices.</p>
<p> </p>
</div>
<div>
</div>
<p><br></p></div></section>