Call Center Jobs in Jordan

<p><strong>Job Description</strong></p> <p>&nbsp;</p> <p>&nbsp;</p> <table border="1" cellpadding="0" cellspacing="0" width="576"> <tbody> <tr> <td > <p ><strong>Position:</strong></p> </td> <td > <p >Director of Finance and Administration</p> </td> </tr> <tr> <td > <p ><strong>Type of Contract:</strong></p> </td> <td > <p >Full-time, fixed term contract</p> </td> </tr> <tr> <td > <p ><strong>Project: </strong></p> </td> <td > <p >Youth Grow Activity</p> </td> </tr> <tr> <td > <p ><strong>Reports to:</strong></p> </td> <td > <p >Chief of Party</p> </td> </tr> <tr> <td > <p ><strong>Location:</strong></p> </td> <td > <p >Amman, Jordan</p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p><strong>About Youth Grow Activity </strong></p> <p>Launched in 2023, Youth Grow Activity (YGA) is a five-year US Government (USG)-funded initiative that aims to transform the economic trajectory of Jordan’s youth while strengthening resilient, opportunity-rich local systems to promote long-term stability and security. YGA reflects a growing strategic consensus: youth economic empowerment is no longer just a development objective; it is a tool for socioeconomic prosperity. YGA tackles the root causes of economic exclusion and youth unemployment—key drivers of social unrest, destabilized vulnerable communities, and brain drain and migration. By aligning local and national economic opportunities with shared regional and global strategic interests, YGA leverages economic empowerment as a force to foster resilient partnerships that help co-create future-ready systems.</p> <p>&nbsp;</p> <p><strong>About Q2IMPACT (QED Group, LLC DBA Q2 Impact)&nbsp; </strong></p> <p>Q2IMPACT, a QED Group company, brings over 25 years of expertise in data-driven, impact-focused solutions at the intersection of development, diplomacy, and defense. Rooted in this dynamic history, Q2IMPACT leverages cutting-edge technology, data-driven insight, and strategic expertise to tackle today’s most pressing challenges. Evolving with global priorities, Q2IMPACT blends its rich legacy in Monitoring, Evaluation, and Learning (MEL), Collaboration, Learning, and Adaptation (CLA); data analytics; systems strengthening; and adaptive programming with a renewed focus on strategic relevance, economic growth, and national security. Launched in 2023, Youth Grow Activity (YGA) is a U.S. Government-funded initiative working with national partners in Jordan to help youth build practical skills and connect to income opportunities, leading to stable communities in Jordan by supporting lawful work, productive routines, and positive engagement for youth themselves. The primary beneficiaries of YGA are youth aged 10 to 29. Additionally, YGA engages with key stakeholders including MOY, MODEE, CPF and AQACA, JREEF as well as private sector stakeholders. YGA activities are being implemented across all 12 governorates (Mafraq, Irbid, Ajloun, Jerash, Balqa, Amman, Zarqa, Madaba, Karak, Tafilah, Ma’an, Aqaba). YGA delivers structured upskilling programs, income-generating opportunities, and positive engagement through MOY centers and other national institutions. All of YGA's programs and activities are designed in alignment with Jordan's EMV and built to prepare a youth workforce capable of contributing to national priority sectors, including the National Conveyor Project and Jordan's growing digital economy.</p> <p>&nbsp;</p> <p><strong>Position Summary and Purpose</strong></p> <p>Q2IMPACT is seeking a Director of Finance and Administration (DFA) for YGA. The role involves cooperative agreement budgeting, expense monitoring, financial reporting, adherence to donor guidelines, and compliance with USG regulations. The DFA also ensures conformity with local laws, oversees audits, and manages budget projections and forecasts. This position is critical for the timely preparation and submission of financial reports, operational and procurement management, and safeguarding the organization’s financial sustainability.</p> <p>The DFA is a senior leadership role central to YGA’s success, and reports to the YGA Chief of Party. This position ensures the project’s financial integrity, operational efficiency, and regulatory compliance while fostering strategic decision-making and promoting excellence in operational, administrative, and human resource functions. The role currently oversees a team of four key professionals: a) Accountant b) Senior Grants &amp; Subcontracting Lead, c) HR Officer, and d) Office Driver, ensuring effective collaboration, performance, and alignment with project goals. The DFA also leads coordination with YGA technical leads for timely planning of procurements and budget projections.</p> <p>The role collaborates closely with home office, including the YGA Project Director, Director of Finance &amp; HR, and Finance Department. Additionally, this role regularly interfaces with financial teams of YGA stakeholder partners and service providers for timely coordination of joint procurements.</p> <p><br> <strong>Primary Responsibilities</strong></p> <ul> <li><strong>Daily Financial Management</strong> <ul > <li>Oversee the day-to-day field office financial management, accounting, and operations.</li> <li>Maintains and manages field office accounts, in coordination with Q2IMPACT home office.</li> <li>Reviews vouchers and payment requests, including proper backup documentation, to ensure compliance with Q2IMPACT policies and procedures and USG rules and regulations.</li> <li>Ensures timely payments to staff, consultants, and vendors.</li> <li>Calculates and issues payroll; calculates and submits payroll taxes to the proper Jordanian authorities.</li> <li>Maintains and oversees internal controls with direction from the home office Director of Finance and HR.</li> <li>Manages treasury functions, including daily supervision of cash position, accounts, and petty cash.</li> <li>Manages the field office financial filing system, both paper and electronic, in coordination with Q2IMPACT guidelines.</li> </ul> </li> <li><strong>Budget Monitoring, Projections, and Financial Planning</strong> <ul > <li>Leads the development and regular updating of project budget projections, working closely with technical leads to obtain timely, accurate activity forecasts and spending assumptions.</li> <li>Proactively identifies and resolves issues affecting forecast accuracy, including delays in technical input, changing implementation timelines, or gaps between planned activities and available budget.</li> <li>Communicates projection updates, risks, and recommended adjustments to Q2IMPACT home office to support timely decision-making and effective financial management.</li> <li>Prepares estimates of monthly cash requirements and submits them to Q2IMPACT’s Project Management.</li> </ul> </li> <li><strong>Audit and Financial Reporting</strong> <ul > <li>Maintains complete, accurate, and timely financial records in compliance with USG and Q2IMPACT policies and procedures; prepares and submits monthly financial reports to Q2IMPACT home office promptly, as directed.</li> <li>Prepares monthly, quarterly, annual, and ad hoc financial reports to USAID, including accruals, expenditures, and related reporting.</li> <li>Coordinates with Q2IMPACT’s local legal and accounting advisors and serves as the liaison between local external auditing authorities and Q2 Impact headquarters.</li> </ul> </li> <li><strong>Operational Coordination</strong> <ul > <li>Helps design and implement policies and procedures for achieving project efficiencies.</li> <li>Supervises financial, operational, and administrative staff, as required.</li> <li>Oversees procurement and inventory management of project supplies, services, and other items in accordance with USG rules and regulations.</li> <li>Conducts organizational capacity assessments for sub-awardees and partners and develops partner capacity-building plans covering financial management systems, procurement processes, human resource management, social security, tax procedures, and related areas.</li> <li>Leads the delivery of capacity-building activities to partners and coordinates with the MEAL Lead to identify and measure indicators that capture improvement.</li> <li>Oversees smooth project closeout in compliance with contract terms and USG regulations.</li> </ul> </li> </ul> <p>&nbsp;</p> <p><strong>Skills</strong></p> <ul> <li>Proven ability to lead and mentor multidisciplinary teams in dynamic environments.</li> <li>Strong organizational and decision-making skills to manage complex financial and administrative operations.</li> <li>Sound judgment, able to troubleshoot problems and develop creative solutions while identifying issues that need to be escalated.</li> <li>Ability to influence and pull through key financial data and metrics to ensure accuracy of projections and meeting monthly revenue targets.&nbsp;</li> <li>Expertise in financial analysis, risk assessment, and strategic planning.</li> <li>Ability to synthesize data into actionable insights for senior leadership.</li> <li>Operational, logistics, and procurement skills;</li> <li>Ability to prioritize.</li> <li>Superior organization skills and high accuracy, rigor, and attention to detail.</li> <li>Strong teamwork and collaboration skills; ability to collaborate with colleagues and partners nationally and internationally.</li> <li>Ability to adapt and work in a flexible, fluid, and evolving environment.</li> <li>Proactive self-starter with the ability to independently multitask and prioritize.</li> </ul> <p>&nbsp;</p> <p><br> <strong>MINIMUM EDUCATION, EXPERIENCE, SKILLS &amp; QUALIFICATIONS</strong></p> <ul> <li>Jordanian citizen.</li> <li>Bachelor’s degree in Accounting, Business Administration, or related field or a Certified Public or Chartered Accounting qualification</li> <li>A minimum of ten years of experience managing, in increasing roles of responsibility, finance, procurement, contracts management, operations, logistics, and/or human resource-related matters activities of similar dollar value;</li> <li>Demonstrated supervisory experience.</li> <li>Familiarity with USG financial reporting and compliance requirements; and</li> <li>Experience managing donor-funded procurements and subcontracts/grants.</li> <li>Excellent written and verbal communication skills in English required.</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p>