Call Center Jobs - Irbid Jordan

<p> <strong>Responsibilities</strong> </p> <ul> <li> Plan, create, and publish engaging digital content across social media platforms, including posts, graphics, videos, and stories. </li> <li> Manage day-to-day social media community engagement, responding to inquiries, comments, and customer feedback in coordination with relevant teams. </li> <li> Develop and execute digital campaigns aligned with communication, awareness, and engagement objectives. </li> <li> Monitor social media channels, audience sentiment, and digital trends, escalating issues when necessary. </li> <li> Analyze campaign and channel performance, prepare reports, and recommend improvements to enhance engagement and reach. </li> <li> Maintain the content calendar, brand voice, and digital communication guidelines. </li> <li> Collaborate with customer service, IT, and communications teams to ensure consistent and integrated messaging. </li> <li> Support the timely distribution of important updates, announcements, and service-related information through digital channels. </li> </ul> <p> <strong>Qualifications</strong> </p> <ul> <li> Bachelor's degree in Communications, Digital Media, Marketing, Journalism, or a related field. </li> <li> 4+ years of experience managing social media platforms and creating digital content, preferably for public-facing organizations. </li> <li> Strong content creation, community management, and social media analytics skills. </li> <li> Fluency in Arabic and good English communication skills. </li> <li> Graphic design, video editing, or photography skills are preferred. </li> <li> Experience managing paid social media campaigns and digital marketing initiatives is preferred. </li> <li> Experience integrating social media platforms with customer service or contact center operations is preferred. </li> </ul> Required Skills <ul> <li>Digital Marketing</li> <li>Social Media Platforms</li> <li>Graphic Design </li> </ul> Job Details <ul> <li> Location Irbid - Jordan </li> <li>Industry Marketing &amp; Sales </li> <li> Job Type Full-Time </li> <li> Degree Bachelor </li> <li>Experience 4+ </li> <li>Nationality Unspecified </li> </ul> Login to Apply<p><strong>Desired Candidate Profile</strong></p><ul> <li> Bachelor's degree in Communications, Digital Media, Marketing, Journalism, or a related field. </li> <li> 4+ years of experience managing social media platforms and creating digital content, preferably for public-facing organizations. </li> <li> Strong content creation, community management, and social media analytics skills. </li> <li> Fluency in Arabic and good English communication skills. </li> <li> Graphic design, video editing, or photography skills are preferred. </li> <li> Experience managing paid social media campaigns and digital marketing initiatives is preferred. </li> <li> Experience integrating social media platforms with customer service or contact center operations is preferred. </li> </ul>

<p> <strong>Responsibilities</strong> </p> <ul> <li>Support billing, revenue collection, and end-to-end revenue cycle management.</li> <li> Support customer relations activities, complaint management, contact center operations, and service standards delivery. </li> <li> Support meter management, meter reading activities, and commercial loss reduction programs across utility operations. </li> <li> Assist in managing relationships with key and large-scale customers. </li> <li> Support Customer Information System (CIS) operations, maintenance, and continuous improvement initiatives. </li> <li> Execute collection campaigns, debt recovery activities, and disconnection policy procedures. </li> <li> Support tariff implementation and customer communication programs. </li> <li> Provide technical and operational support across commercial and customer service functions. </li> </ul> <p> <strong>Qualifications</strong> </p> <ul> <li>Strong data analysis and reporting skills are preferred. </li> </ul> Required Skills <ul> <li>Communication Skills </li> </ul> Job Details <ul> <li> Location Irbid - Jordan </li> <li>Industry Administration &amp; Customer Services </li> <li> Job Type Full-Time </li> <li> Degree Bachelor </li> <li>Experience 8+ </li> <li>Nationality Unspecified </li> </ul> Login to Apply<p><strong>Desired Candidate Profile</strong></p><ul><li>Strong experience with CIS/billing systems, revenue management, and customer operations. </li><li> Experience in key account management is preferred. </li><li> Experience in non-revenue loss reduction initiatives within utility operations is preferred. </li></ul>

<p>We are seeking a dynamic and results-driven Supervisor, Quality &amp; Training to lead and enhance quality assurance and training functions within a fast-paced Customer Experience environment in the content moderation industry. This role is responsible for driving performance excellence by ensuring consistent delivery of high-quality moderation standards, effective learning programs, and continuous improvement initiatives. The ideal candidate will oversee quality frameworks, coach and develop teams, and design impactful training strategies aligned with operational goals and client expectations. By leveraging data insights, this role plays a key part in identifying performance gaps, improving CSAT outcomes, and strengthening operational consistency across all levels. This position requires a strong leader with a passion for people development, attention to detail, and the ability to balance quality rigor with operational efficiency in a high-volume, policy-driven environment.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s Degree in any related field 5+ years of relevant Contact Center experience. 3+ years of Quality / Assurance experience. Proven experience in Quality and Training Management. Strong experience in team and performance management. Strong KPI, data analysis, and performance management capabilities. Proven track record in process improvement and operational performance improvement. Demonstrated coaching, leadership, and supervisory experience. Strong communication and stakeholder management skills. Strong understanding of compliance, quality standards, and documentation. Able to work all days of the week Able to reallocate at IRBID site </p>

<p>What you will do in this role: In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will:</p><p>Review customer requests and expectations and respond to them according to their needs and situations</p><p>Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience</p><p>Develop your tech skills and learn how to use software solutions that improve people s lives</p><p>Champion better brand experiences for our customers and clients</p><p>What's in it for you:</p><p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams, our customers, and YOU. And we'll invest in you to help you reimagine and grow your career. In this role, we offer benefits that help support your unique lifestyle:</p><ul><li>Competitive salary and performance bonus opportunities</li><li>Central location in Irbid</li><li>Full paid training on the company and the project you ll be working on</li><li>Career development programs, digital learning courses</li></ul><p>Reimagine the best version of you! We're determined to bring our own intelligence, empathy, and experience to the table every day. We invest in our game-changers and the environment they work in, because we know that when people thrive, it has a powerful impact on them, their customers, and their clients businesses. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.</p><p><strong>Desired Candidate Profile</strong></p><p>Your qualifications: We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:</p><ul><li>Are proficient or bilingual in Arabic and English (advanced English level)</li><li>Are proactive, self-motivated, and solution-oriented</li><li>Can work rotating and weekend shifts</li><li>Located in Irbid</li></ul><p>It will be a plus if you:</p><ul><li>Have previous experience in Customer Service or Sales</li><li>Know how to work with helpdesk systems</li></ul><p>Don t meet every requirement? No worries. We re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this one or another role.</p><p>Eligibility to work: In accordance with Jordan's law, only applicants who are legally authorized to work in Jordan will be considered for this position.</p>

<p>As an IT Support Intern, you will gain hands-on exposure to deskside support, end-user computing, IT service management, and infrastructure troubleshooting in a professional technology environment. This internship is designed as a learning opportunity where you will work under supervision, build foundational technical skills, and support IT teams with day-to-day operational activities.</p><p><b><br></b></p><p><b>Responsibilities</b></p><ul><li>Learn and apply service management fundamentals, including Incident Management, Problem Management, root cause analysis, and ticket analysis for deskside support equipment.</li><li>Assist with troubleshooting local servers, network devices, and voice infrastructure under the guidance of Network and Server teams.</li><li>Support basic troubleshooting activities using tools and commands such as Ping, Tracert, IPConfig, network commands, DNS validation, and Active Directory Group Policy test outputs.</li><li>Gain exposure to hub room and data center structured cabling standards and support basic coordination activities as directed.</li><li>Support end-user computing devices including desktops, laptops, hard phones, Wi-Fi devices, printers, scanners, biometric devices, and video conferencing equipment.</li><li>Assist with hardware support tasks such as basic diagnostics, device checks, and supervised replacement or configuration activities for approved equipment.</li><li>Learn software troubleshooting for Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive, softphones, antivirus tools, VPN, Wi-Fi configuration, encryption tools, imaging, and firmware updates for deskside devices.</li><li>Support IT teams in documenting issues, observations, and recommended inputs to help evaluate process exceptions.</li><li>Assist with coordination and communication during high-impact or severity incidents, while ensuring real-time updates are shared through appropriate escalation channels.</li><li>Support onboarding activities for new accounts, ramp-up and ramp-down activities, and account movement coordination under supervision.</li><li>Assist with business continuity planning testing and failover readiness by supporting floor checkouts and validation activities.</li><li>Learn site compliance and security practices, including audit readiness related to standards such as COPC and ISO 27001.</li><li>Support IT ticket resolution activities within an ITIL-based framework while learning ticket documentation, prioritization, and closure processes.</li><li>Assist with preparing change request documentation and supporting artifacts as defined by the process.</li><li>Support validation activities such as BitLocker desktop checks, user OU policy validation, and computer OU policy validation.</li><li>Assist with encryption software installation and validation on desktops and laptops to support compliance requirements.</li><li>Contribute to positive IT service experiences by responding professionally, communicating clearly, and supporting operational teams.</li><li>Be open to learning in a 24/7 IT support environment, including rotational shift exposure where legally permitted and aligned to internship requirements.</li><li>Complete all assigned, mandatory training within the timeframe provided.</li><li>Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Currently pursuing or recently completed a Bachelor s degree, diploma, or equivalent program in Computer Science, Information Technology, or a related field.</p><p>0 6 months of exposure to desktop/laptop hardware and software support in a Windows-based PC/LAN environment, or equivalent academic/project experience.</p><p>Foundational knowledge of desktops, laptops, Windows operating systems, basic networking, and common enterprise applications.</p><p>Exposure to tools or concepts such as Citrix client, Microsoft Office, Outlook, VPN, antivirus, imaging, and printer/scanner troubleshooting is helpful.</p><p>Interest in IT service management, Incident Management, Problem Management, and customer-focused technical support.</p><p>Strong willingness to learn, ask questions, document findings, and follow defined processes.</p><p>Good communication, teamwork, attention to detail, and problem-solving skills.</p><p>Ability to work under supervision and follow security, compliance, and confidentiality requirements.</p><p>MCSE or similar certification is preferred but not required.</p>