Database Developer Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Provide first-line and second-line (L1/L2) support for banking and business applications, ensuring timely resolution of incidents and service requests.<br> Monitor application health, availability, and performance, proactively identifying and escalating issues when necessary.<br> Troubleshoot application, integration, and data-related issues, ensuring minimal disruption to business operations.<br> Support daily operational activities, including batch processing, job scheduling, and end-of-day (EOD) banking activities.<br> Perform application deployment and configuration activities across development, testing, and production environments under established change procedures.<br> Coordinate with development, infrastructure, database, and vendor teams to investigate and resolve application issues.<br> Maintain accurate incident records, root cause analysis documentation, and support knowledge base articles.<br> Participate in incident, problem, and change management processes in accordance with ITIL best practices.<br> Assist in user acceptance testing (UAT), system upgrades, patch deployments, and release activities.<br> Monitor logs and system alerts, escalating critical issues to senior support staff and management as required.<br> Ensure compliance with internal policies, security standards, audit requirements, and banking regulations.<br> Support business users by providing guidance, training, and timely communication during incidents and service disruptions.<br> Contribute to continuous improvement initiatives to enhance application stability, support processes, and service quality.<br> Bachelor's degree in Computer Science, Information Technology, or a related field.<br> 2–5 years of experience in application support, IT operations, or a similar technical support role.<br> Experience supporting banking, financial services, or enterprise applications is preferred.<br> Familiarity with service management frameworks such as ITIL.<br></span> </div>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>We are seeking a detail-oriented QA analyst with 3–5 years of experience in software quality assurance across mobile applications, web platforms, and CMS-driven digital experiences. The ideal candidate will be responsible for validating functionality, UI/UX consistency, responsive behavior, accessibility, and content quality across enterprise digital products. This role combines functional testing, cross-device validation, content QA, and defect management, with strong collaboration across development, design, content, QA, and product teams in an Agile/Scrum environment.</p> <h4>Role responsibilities</h4> <p><strong>Test planning & test case design</strong><br> Review business requirements, user stories, acceptance criteria, and design specifications. Create and maintain:</p> <ul> <li>Test plans</li> <li>Test cases</li> <li>Test scenarios</li> <li>Regression suites</li> <li>Edge-case validation scenarios</li> </ul> <p>Ensure proper test coverage across functional, UI, content, accessibility, and integration requirements.</p> <p><strong>Mobile application testing</strong><br> Perform functional and UI testing on iOS and Android applications across multiple devices, OS versions, and screen sizes. Validate:</p> <ul> <li>Navigation flows</li> <li>Responsive layouts</li> <li>Platform-specific behaviors</li> <li>Offline behavior</li> <li>Push notifications</li> <li>Deep linking</li> <li>App lifecycle scenarios</li> </ul> <p>Test native, hybrid, and cross-platform mobile applications.</p> <p><strong>Web application testing</strong><br> Execute functional, regression, exploratory, and responsive testing on websites and web applications. Validate consistent behavior across:</p> <ul> <li>Desktop</li> <li>Tablet</li> <li>Mobile breakpoints</li> </ul> <p>Perform cross-browser testing on:</p> <ul> <li>Chrome</li> <li>Safari</li> <li>Firefox</li> <li>Edge</li> </ul> <p><strong>Content QA & CMS validation</strong><br> Review CMS-authored content and pages for:</p> <ul> <li>Content accuracy</li> <li>Formatting consistency</li> <li>Brand compliance</li> <li>Editorial standards</li> <li>Broken links</li> <li>Image/video rendering</li> <li>Metadata</li> <li>Alt text</li> <li>URL structures</li> </ul> <p>Perform multilingual and RTL (Arabic) content QA where applicable. Validate authored content within AEM or comparable CMS environments.</p> <p><strong>UI/UX validation</strong><br> Compare implemented screens and pages against Figma or approved design files. Identify and report:</p> <ul> <li>Spacing inconsistencies</li> <li>Typography mismatches</li> <li>Layout defects</li> <li>Responsive issues</li> <li>Visual alignment problems</li> </ul> <p>Ensure high visual and interaction quality across platforms.</p> <p><strong>Cross-device & cross-browser testing</strong><br> Validate functionality and appearance across multiple browsers and devices using:</p> <ul> <li>Physical devices</li> <li>Emulators/simulators</li> <li>Cloud testing platforms such as BrowserStack or Sauce Labs</li> </ul> <p>Verify responsive rendering and device-specific behaviors.</p> <p><strong>Accessibility testing</strong><br> Perform accessibility validation aligned with WCAG 2.1 AA standards. Validate:</p> <ul> <li>Keyboard navigation</li> <li>Color contrast</li> <li>Alt text</li> <li>Semantic structure</li> <li>Screen reader compatibility</li> <li>Focus states</li> </ul> <p>Use accessibility testing tools to identify and document issues.</p> <p><strong>Defect management</strong><br> Log clear and reproducible defects using JIRA, ServiceNow, or similar tools. Include:</p> <ul> <li>Reproduction steps</li> <li>Expected vs actual results</li> <li>Screenshots/videos</li> <li>Environment details</li> <li>Device/browser information</li> </ul> <p>Track defects through resolution, retesting, and closure.</p> <p><strong>Regression & release testing</strong><br> Execute regression test suites for every release cycle. Support:</p> <ul> <li>Smoke testing</li> <li>Sanity testing</li> <li>UAT validation</li> <li>Production verification</li> </ul> <p>Coordinate release sign-offs with stakeholders and project teams.</p> <p><strong>API & integration testing</strong><br> Perform basic API testing using Postman or similar tools. Validate:</p> <ul> <li>API responses</li> <li>Status codes</li> <li>Data integrity</li> <li>Error handling</li> <li>Backend integration behavior</li> </ul> <p><strong>Collaboration</strong><br> Work closely with developers, designers, content authors, product owners, and QA team members in Agile/Scrum environments. Participate in:</p> <ul> <li>Sprint planning</li> <li>Backlog refinement</li> <li>Daily standups</li> <li>Retrospectives</li> </ul> <p><strong>Continuous improvement</strong><br> Identify gaps in test coverage and QA processes. Contribute to QA documentation, checklists, and testing standards. Stay current with QA methodologies, accessibility standards, and testing tools.</p> <h4>Requirements</h4> <p>3–5 years of experience in software quality assurance and testing.</p> <p>Hands-on experience testing both mobile applications and web applications.</p> <p>Experience performing content QA on CMS-authored websites.</p> <p>Familiarity with Adobe Experience Manager (AEM) or comparable CMS platforms such as:</p> <ul> <li>Sitecore</li> <li>Optimizely</li> <li>WordPress</li> <li>Contentful</li> </ul> <p>Experience working within Agile/Scrum delivery teams.</p> <h4>Core technical requirements</h4> <p><strong>Mobile testing</strong><br> Experience testing applications on:</p> <ul> <li>iOS</li> <li>Android</li> </ul> <p>Familiarity with:</p> <ul> <li>Native apps</li> <li>Flutter</li> <li>React Native</li> <li>Hybrid applications</li> </ul> <p>Experience using:</p> <ul> <li>Physical devices</li> <li>Simulators</li> <li>Emulators</li> </ul> <p>Understanding of mobile-specific behaviors such as:</p> <ul> <li>Permissions</li> <li>Notifications</li> <li>Deep links</li> <li>Offline states</li> <li>App lifecycle handling</li> </ul> <p>Familiarity with TestFlight, Firebase App Distribution, or similar tools.</p> <p><strong>Web testing</strong><br> Strong experience with:</p> <ul> <li>Functional testing</li> <li>Regression testing</li> <li>Exploratory testing</li> <li>Cross-browser testing</li> <li>Responsive testing</li> </ul> <p>Familiarity with browser developer tools for:</p> <ul> <li>DOM inspection</li> <li>Console debugging</li> <li>Network analysis</li> </ul> <p>Experience using BrowserStack, Sauce Labs, or similar cloud testing platforms.</p> <p><strong>Content & CMS testing</strong><br> Experience validating:</p> <ul> <li>CMS-authored pages</li> <li>Metadata</li> <li>Alt text</li> <li>Structured URLs</li> <li>Structured data</li> <li>Media rendering</li> <li>Redirects</li> </ul> <p>Familiarity with multilingual and RTL content validation.</p> <p>Basic familiarity with AEM authoring environments or similar CMS platforms.</p> <p><strong>Accessibility, quality & standards</strong><br> Working knowledge of WCAG 2.1 AA accessibility standards.</p> <p>Familiarity with accessibility tools such as:</p> <ul> <li>axe DevTools</li> <li>WAVE</li> <li>Lighthouse</li> </ul> <p>Understanding of:</p> <ul> <li>SEO fundamentals</li> <li>Metadata validation</li> <li>Canonical tags</li> <li>Structured data</li> </ul> <p>Awareness of Core Web Vitals and page performance behavior.</p> <p><strong>Tools & collaboration</strong><br> Experience with:</p> <ul> <li>JIRA</li> <li>ServiceNow</li> <li>Zephyr</li> <li>TestRail</li> <li>Confluence</li> <li>SharePoint</li> <li>API testing using Postman or similar tools</li> <li>Basic Git knowledge for accessing documentation and test artifacts</li> </ul> <p>Strong written and verbal communication skills.</p> <h4>Nice to have</h4> <p>Experience with automation testing tools/frameworks such as:</p> <ul> <li>Selenium</li> <li>Cypress</li> <li>Playwright</li> <li>Appium</li> <li>XCUITest</li> <li>Espresso</li> </ul> <p>Familiarity with performance testing tools:</p> <ul> <li>JMeter</li> <li>k6</li> <li>Lighthouse</li> </ul> <p>Experience validating:</p> <ul> <li>Adobe Analytics</li> <li>Google Analytics</li> <li>Tealium</li> <li>Adobe Target implementations</li> </ul> <p>ISTQB or equivalent QA certification.</p> <p>Experience with CI/CD pipelines and automated test integrations.</p> <p>Arabic language reading ability for RTL content QA.</p> <h4>Soft skills</h4> <ul> <li>Exceptional attention to detail and visual accuracy</li> <li>Strong analytical and problem-solving abilities</li> <li>Clear and concise communication skills</li> <li>Ability to manage multiple testing workstreams and deadlines</li> <li>Structured and methodical approach to testing and documentation</li> <li>Strong collaboration and teamwork mindset</li> </ul> <h4>Education</h4> <p>Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field — or equivalent practical experience.</p></p><p></p>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>We are seeking a detail-oriented QA analyst with 3–5 years of experience in software quality assurance across mobile applications, web platforms, and CMS-driven digital experiences. The ideal candidate will be responsible for validating functionality, UI/UX consistency, responsive behavior, accessibility, and content quality across enterprise digital products. This role combines functional testing, cross-device validation, content QA, and defect management, with strong collaboration across development, design, content, QA, and product teams in an Agile/Scrum environment.</p> <h4>Role responsibilities</h4> <p><strong>Test planning & test case design</strong><br> Review business requirements, user stories, acceptance criteria, and design specifications. Create and maintain:</p> <ul> <li>Test plans</li> <li>Test cases</li> <li>Test scenarios</li> <li>Regression suites</li> <li>Edge-case validation scenarios</li> </ul> <p>Ensure proper test coverage across functional, UI, content, accessibility, and integration requirements.</p> <p><strong>Mobile application testing</strong><br> Perform functional and UI testing on iOS and Android applications across multiple devices, OS versions, and screen sizes. Validate:</p> <ul> <li>Navigation flows</li> <li>Responsive layouts</li> <li>Platform-specific behaviors</li> <li>Offline behavior</li> <li>Push notifications</li> <li>Deep linking</li> <li>App lifecycle scenarios</li> </ul> <p>Test native, hybrid, and cross-platform mobile applications.</p> <p><strong>Web application testing</strong><br> Execute functional, regression, exploratory, and responsive testing on websites and web applications. Validate consistent behavior across:</p> <ul> <li>Desktop</li> <li>Tablet</li> <li>Mobile breakpoints</li> </ul> <p>Perform cross-browser testing on:</p> <ul> <li>Chrome</li> <li>Safari</li> <li>Firefox</li> <li>Edge</li> </ul> <p><strong>Content QA & CMS validation</strong><br> Review CMS-authored content and pages for:</p> <ul> <li>Content accuracy</li> <li>Formatting consistency</li> <li>Brand compliance</li> <li>Editorial standards</li> <li>Broken links</li> <li>Image/video rendering</li> <li>Metadata</li> <li>Alt text</li> <li>URL structures</li> </ul> <p>Perform multilingual and RTL (Arabic) content QA where applicable. Validate authored content within AEM or comparable CMS environments.</p> <p><strong>UI/UX validation</strong><br> Compare implemented screens and pages against Figma or approved design files. Identify and report:</p> <ul> <li>Spacing inconsistencies</li> <li>Typography mismatches</li> <li>Layout defects</li> <li>Responsive issues</li> <li>Visual alignment problems</li> </ul> <p>Ensure high visual and interaction quality across platforms.</p> <p><strong>Cross-device & cross-browser testing</strong><br> Validate functionality and appearance across multiple browsers and devices using:</p> <ul> <li>Physical devices</li> <li>Emulators/simulators</li> <li>Cloud testing platforms such as BrowserStack or Sauce Labs</li> </ul> <p>Verify responsive rendering and device-specific behaviors.</p> <p><strong>Accessibility testing</strong><br> Perform accessibility validation aligned with WCAG 2.1 AA standards. Validate:</p> <ul> <li>Keyboard navigation</li> <li>Color contrast</li> <li>Alt text</li> <li>Semantic structure</li> <li>Screen reader compatibility</li> <li>Focus states</li> </ul> <p>Use accessibility testing tools to identify and document issues.</p> <p><strong>Defect management</strong><br> Log clear and reproducible defects using JIRA, ServiceNow, or similar tools. Include:</p> <ul> <li>Reproduction steps</li> <li>Expected vs actual results</li> <li>Screenshots/videos</li> <li>Environment details</li> <li>Device/browser information</li> </ul> <p>Track defects through resolution, retesting, and closure.</p> <p><strong>Regression & release testing</strong><br> Execute regression test suites for every release cycle. Support:</p> <ul> <li>Smoke testing</li> <li>Sanity testing</li> <li>UAT validation</li> <li>Production verification</li> </ul> <p>Coordinate release sign-offs with stakeholders and project teams.</p> <p><strong>API & integration testing</strong><br> Perform basic API testing using Postman or similar tools. Validate:</p> <ul> <li>API responses</li> <li>Status codes</li> <li>Data integrity</li> <li>Error handling</li> <li>Backend integration behavior</li> </ul> <p><strong>Collaboration</strong><br> Work closely with developers, designers, content authors, product owners, and QA team members in Agile/Scrum environments. Participate in:</p> <ul> <li>Sprint planning</li> <li>Backlog refinement</li> <li>Daily standups</li> <li>Retrospectives</li> </ul> <p><strong>Continuous improvement</strong><br> Identify gaps in test coverage and QA processes. Contribute to QA documentation, checklists, and testing standards. Stay current with QA methodologies, accessibility standards, and testing tools.</p> <h4>Requirements</h4> <p>3–5 years of experience in software quality assurance and testing.</p> <p>Hands-on experience testing both mobile applications and web applications.</p> <p>Experience performing content QA on CMS-authored websites.</p> <p>Familiarity with Adobe Experience Manager (AEM) or comparable CMS platforms such as:</p> <ul> <li>Sitecore</li> <li>Optimizely</li> <li>WordPress</li> <li>Contentful</li> </ul> <p>Experience working within Agile/Scrum delivery teams.</p> <h4>Core technical requirements</h4> <p><strong>Mobile testing</strong><br> Experience testing applications on:</p> <ul> <li>iOS</li> <li>Android</li> </ul> <p>Familiarity with:</p> <ul> <li>Native apps</li> <li>Flutter</li> <li>React Native</li> <li>Hybrid applications</li> </ul> <p>Experience using:</p> <ul> <li>Physical devices</li> <li>Simulators</li> <li>Emulators</li> </ul> <p>Understanding of mobile-specific behaviors such as:</p> <ul> <li>Permissions</li> <li>Notifications</li> <li>Deep links</li> <li>Offline states</li> <li>App lifecycle handling</li> </ul> <p>Familiarity with TestFlight, Firebase App Distribution, or similar tools.</p> <p><strong>Web testing</strong><br> Strong experience with:</p> <ul> <li>Functional testing</li> <li>Regression testing</li> <li>Exploratory testing</li> <li>Cross-browser testing</li> <li>Responsive testing</li> </ul> <p>Familiarity with browser developer tools for:</p> <ul> <li>DOM inspection</li> <li>Console debugging</li> <li>Network analysis</li> </ul> <p>Experience using BrowserStack, Sauce Labs, or similar cloud testing platforms.</p> <p><strong>Content & CMS testing</strong><br> Experience validating:</p> <ul> <li>CMS-authored pages</li> <li>Metadata</li> <li>Alt text</li> <li>Structured URLs</li> <li>Structured data</li> <li>Media rendering</li> <li>Redirects</li> </ul> <p>Familiarity with multilingual and RTL content validation.</p> <p>Basic familiarity with AEM authoring environments or similar CMS platforms.</p> <p><strong>Accessibility, quality & standards</strong><br> Working knowledge of WCAG 2.1 AA accessibility standards.</p> <p>Familiarity with accessibility tools such as:</p> <ul> <li>axe DevTools</li> <li>WAVE</li> <li>Lighthouse</li> </ul> <p>Understanding of:</p> <ul> <li>SEO fundamentals</li> <li>Metadata validation</li> <li>Canonical tags</li> <li>Structured data</li> </ul> <p>Awareness of Core Web Vitals and page performance behavior.</p> <p><strong>Tools & collaboration</strong><br> Experience with:</p> <ul> <li>JIRA</li> <li>ServiceNow</li> <li>Zephyr</li> <li>TestRail</li> <li>Confluence</li> <li>SharePoint</li> <li>API testing using Postman or similar tools</li> <li>Basic Git knowledge for accessing documentation and test artifacts</li> </ul> <p>Strong written and verbal communication skills.</p> <h4>Nice to have</h4> <p>Experience with automation testing tools/frameworks such as:</p> <ul> <li>Selenium</li> <li>Cypress</li> <li>Playwright</li> <li>Appium</li> <li>XCUITest</li> <li>Espresso</li> </ul> <p>Familiarity with performance testing tools:</p> <ul> <li>JMeter</li> <li>k6</li> <li>Lighthouse</li> </ul> <p>Experience validating:</p> <ul> <li>Adobe Analytics</li> <li>Google Analytics</li> <li>Tealium</li> <li>Adobe Target implementations</li> </ul> <p>ISTQB or equivalent QA certification.</p> <p>Experience with CI/CD pipelines and automated test integrations.</p> <p>Arabic language reading ability for RTL content QA.</p> <h4>Soft skills</h4> <ul> <li>Exceptional attention to detail and visual accuracy</li> <li>Strong analytical and problem-solving abilities</li> <li>Clear and concise communication skills</li> <li>Ability to manage multiple testing workstreams and deadlines</li> <li>Structured and methodical approach to testing and documentation</li> <li>Strong collaboration and teamwork mindset</li> </ul> <h4>Education</h4> <p>Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field — or equivalent practical experience.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>Location:</span></strong><span> Amman, Jordan</span></p><br> <p><strong><span>Job Type:</span></strong><span> Full-time</span></p><br> <p><strong><span>Hashtag:</span></strong><span> #LI-AA2</span></p><br> <p><strong><span>About Us:</span></strong></p><br> <p><span>For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission. </span></p><br> <p><span>As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 3 R&amp;D hubs across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients.&nbsp; </span></p><br> <p><strong><span>Description:</span></strong></p><br> <p><span>We are looking for a talented <strong>Trainee, Pharmacovigilance </strong>to join us. At Hikma you’ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We’re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</span></p><br> <p><span>If you want to be part of a team that cares about impact, this is the place for you.</span></p><br> <p><strong><span>Key Responsibilities:</span></strong></p><br> <ul> <li><span>Monitors regulations and guidelines to detect PV updates.</span></li> <li><span>Assists in the performance of PV activities in Levant (i.e., Iraq, Lebanon, Syria, Sudan, Libya, and Yemen), including but not limited to, case management, local literature searching, aggregate reporting, risk management, health risk assessment, product labeling reviews, and safety agreements, to ensure compliance with procedural and regulatory requirements.</span></li> <li><span>Prepares PV documents in Levant (i.e., Iraq, Lebanon, Syria, Sudan, Libya, and Yemen), including but not limited to, aggregate reports, risk management plans, health risk assessments, and safety agreements to ensure submission within the required timelines. </span></li> <li><span>Assists in the implementation and evaluation of the effectiveness of RMP-related activities in Levant (i.e., Iraq, Lebanon, Syria, Sudan, Libya, and Yemen) to ensure compliance with commitments made to regulatory authorities.</span></li> <li><span>Assists in the creation and update of local PV procedures, and National PSSF(s) for Levant (i.e., Iraq, Lebanon, Syria, Sudan, Libya, and Yemen) to ensure alignment with global procedures and regulatory requirements.</span></li> <li><span>Assists in the safety review of clinical study protocols, data management plans, statistical analysis reports, interim reports, and clinical study reports (CSRs) for studies in Levant (i.e., Iraq, Lebanon, Syria, Sudan, Libya, and Yemen).</span></li> <li><span>Aids in the updates of the global product database to ensure it contains reliable and up to date product information for Levant (i.e., Iraq, Lebanon, Syria, Sudan, Libya, and Yemen) products.</span></li> </ul> <p><strong><span>Skills:</span></strong></p><br> <ul> <li><span>Good English (written and spoken)</span></li> <li><span>Proficiency in Microsoft Excel and Word</span></li> <li><span>Good communication and interpersonal skills</span></li> <li><span>Flexibility and adaptability</span></li> <li><span>Attention to detail</span></li> <li><span>Good organizational and time management skills</span></li> <li><span>Willingness to learn</span></li> <li><span>Team player with a positive attitude</span></li> </ul> </div>

<p><h4>About us</h4> <p>Whiteshield is an AI-native sovereign intelligence company helping governments move from insight to action and from planning to continuous adaptation. Its platform combines workforce intelligence, economic intelligence and adaptive policy applications to support decision-makers in real time. Founded in 2011, the company combines public policy expertise, proprietary data assets and AI-enabled applications to support decision-makers across workforce development, economic competitiveness and societal transformation.</p> <p>With principal operations in Dubai (DIFC) and Riyadh and a global footprint spanning the Middle East, Europe, Africa, Eurasia and Asia, Whiteshield serves governments, sovereign institutions, multilateral organisations and leading corporations worldwide. Its technology portfolio equips leaders with decision intelligence, workforce intelligence and adaptive policy solutions.</p> <p>Whiteshield’s mission is to help build adaptive societies where every citizen can learn, provide and connect.</p> <h4>Where you fit in</h4> <p>We’re a high-velocity, impact-driven team building software and data-driven solutions at the edge of innovation. Whether launching products from zero to one or helping clients adapt to emerging technologies, we operate in dynamic environments where experimentation, rapid delivery, and collaboration are constant. AI isn’t an add-on here - it’s embedded in how we design, build, test, and ship. From AI-assisted coding and automated test generation to intelligent architecture reviews and data-driven decision loops, we leverage AI-native workflows to move faster and build smarter.</p> <p>We’re looking for a seasoned technologist who thrives in AI-enabled environments and understands how to amplify engineering output using modern AI tooling. You won’t just manage projects; you will define how AI-driven digital excellence happens here; setting standards for prompt engineering, code generation workflows, automated QA, intelligent documentation, and continuous learning systems.</p> <p>You’re a senior-level engineer with a wide-ranging technical toolkit and a strong bias toward leveraging AI to increase velocity and quality. You’ve built and shipped products, integrated AI into real delivery pipelines, and know how to move from concept to production under pressure. You’re comfortable orchestrating AI copilots, designing human-in-the-loop systems, and embedding automation across the SDLC. You’re also client-savvy. You can lead conversations, uncover needs, manage stakeholders, and translate business objectives into technical and AI-enabled delivery strategies. You understand how to position AI not as hype, but as a pragmatic accelerator - reducing time to value, improving quality, and unlocking new solution spaces. You thrive in fast-paced environments where agility, experimentation, and initiative are essential; and where AI is a core multiplier of team performance.</p> <h4>What you will do</h4> <ul> <li>Architect and build scalable, innovative software solutions; internally and for clients</li> <li>Lead engagements with clients, acting as both a trusted advisor and technical owner</li> <li>Rapidly prototype, iterate, and validate solutions using modern technologies</li> <li>Balance short-term deliverables with long-term vision for scalable systems</li> <li>Work across cross-functional teams to align product goals, timelines, and execution</li> <li>Mentor junior engineers and contribute to growing a culture of technical excellence</li> <li>Evaluate new technologies to be implemented at scale for citizen impact</li> <li>Embed AI-native development workflows across the SDLC, leveraging AI copilots, code generation, automated test creation, and intelligent documentation to increase velocity and quality</li> <li>Design and operationalize AI-assisted engineering practices, including prompt engineering standards, human-in-the-loop review processes, and continuous model evaluation to ensure secure, scalable, and production-ready delivery</li> </ul> <h4>Our core tech stack (flexible)</h4> <ul> <li>Backend: C# / .NET / Python</li> <li>Frontend: React / Next.js</li> <li>Database: MSSQL, Postgres, Elasticsearch, MongoDB</li> <li>Cloud: Azure or Google</li> <li>Dev tools: Git, CI/CD pipelines, Docker, Terraform, Ansible</li> <li>ML/AI: Langchain, LangGraph, N8n, scikit-learn, Ollama, Claude Code</li> </ul> <h4>Requirements</h4> <h4>What you’ll bring</h4> <ul> <li>6+ years of professional software engineering experience</li> <li>Expertise with C# and .NET Core, including building APIs and backend systems</li> <li>Proficiency in React and/or Next.js for modern frontend development</li> <li>Experience working with cloud services (Azure, AWS, or GCP)</li> <li>Strong communication and client management skills; comfortable owning technical delivery in client settings</li> <li>A passion for learning and working with emerging technologies</li> <li>Ability to work independently in fast-paced, dynamic environments</li> <li>Knowledge on how to integrate AI agentic development workflows to strong engineering practices</li> </ul> <h4>Bonus points for</h4> <ul> <li>Prior consulting, agency, or client-facing experience</li> <li>Experience designing cloud-native architectures and using infrastructure-as-code tools</li> <li>Open-source contributions or published technical content</li> <li>Familiarity with data science workflows or machine learning integration</li> </ul> <h4>Benefits</h4> <h4>Perks and opportunities</h4> <p><strong>Accelerated career trajectory</strong><br> We operate a performance-driven environment with clear progression pathways.</p> <p><strong>Seamless relocation</strong><br> For those relocating - we provide comprehensive transition support including visa sponsorship and relocation assistance enabling you to integrate quickly and focus on delivery from day one.</p> <p><strong>Supporting your performance</strong><br> We provide Tier 1 global medical coverage, wellbeing support, family allowances where applicable and structured savings plans.</p> <p><strong>Helping teams perform</strong><br> We work on complex high-impact engagements that demand intensity and ownership. At the same time we are mindful of the impact this can have and aim to support sustainable performance over time through offering generous annual leave, flexible work arrangements and opportunities to connect beyond the day-to-day through retreats and team events.</p></p><p></p>

<p><h4>Position summary</h4> <p>As the W Insider Concierge, you are the face of the city’s hottest happenings — the in-the-moment connector who turns “Where should I go?” into “That was the best night of my life.” Stationed at the Whatever/Whenever Desk, you handle real-time guest needs, from booking last-minute tables at the most exclusive restaurants to securing VIP event access and arranging seamless transportation. You thrive on the energy of direct guest interaction, creating stories guests will retell long after they’ve checked out.</p> <h4>Core work activities</h4> <p><strong>Guest experience & service delivery</strong><br> Engage actively with guests to build rapport and deliver thoughtful, elevated, and meaningful guest interactions. Greet and assist guests in the lobby as needed, offering directions, insights, and support. Respond to inquiries about property amenities, attractions, and events.</p> <p><strong>Local expertise & partnerships</strong><br> Maintain a curated database of local vendors, contacts, and partners. Stay ahead of city events, seasonal activities, and new openings to be able to provide customized recommendations to guests. Share maps, brochures, and custom recommendations. Manage vendor relationships to secure exclusive guest access. Liaise with external providers to confirm bookings and arrangements. Verify special requests are delivered exactly as promised when working with external providers.</p> <p><strong>Continuous improvement</strong><br> Log guest requests, feedback, and special notes for seamless team handovers. Follow up during the stay to confirm satisfaction and address evolving needs. Support with pre-arrival, amenity planning as needed.</p> <p><strong>Brand representation</strong><br> Keep a bold, stylish presence at the desk that reflects the brand vibe. Deliver “Whatever/Whenever” service with confidence and flair. Protect guest privacy and handle information with discretion.</p> <h4>Minimum requirements</h4> <p>High school diploma or GED and 2 years’ experience in guest services, front desk, or related professional area, OR a degree from an accredited university; no work experience required. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p></p><p></p>

<p><h4>Position summary</h4> <p>As the W Insider Concierge, you are the face of the city’s hottest happenings — the in-the-moment connector who turns “Where should I go?” into “That was the best night of my life.” Stationed at the Whatever/Whenever Desk, you handle real-time guest needs, from booking last-minute tables at the most exclusive restaurants to securing VIP event access and arranging seamless transportation. You thrive on the energy of direct guest interaction, creating stories guests will retell long after they’ve checked out.</p> <h4>Core work activities</h4> <p><strong>Guest experience & service delivery</strong><br> Engage actively with guests to build rapport and deliver thoughtful, elevated, and meaningful guest interactions. Greet and assist guests in the lobby as needed, offering directions, insights, and support. Respond to inquiries about property amenities, attractions, and events.</p> <p><strong>Local expertise & partnerships</strong><br> Maintain a curated database of local vendors, contacts, and partners. Stay ahead of city events, seasonal activities, and new openings to be able to provide customized recommendations to guests. Share maps, brochures, and custom recommendations. Manage vendor relationships to secure exclusive guest access. Liaise with external providers to confirm bookings and arrangements. Verify special requests are delivered exactly as promised when working with external providers.</p> <p><strong>Continuous improvement</strong><br> Log guest requests, feedback, and special notes for seamless team handovers. Follow up during the stay to confirm satisfaction and address evolving needs. Support with pre-arrival, amenity planning as needed.</p> <p><strong>Brand representation</strong><br> Keep a bold, stylish presence at the desk that reflects the brand vibe. Deliver “Whatever/Whenever” service with confidence and flair. Protect guest privacy and handle information with discretion.</p> <h4>Minimum requirements</h4> <p>High school diploma or GED and 2 years’ experience in guest services, front desk, or related professional area, OR a degree from an accredited university; no work experience required. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p></p><p></p>

<p><h4>Job description</h4> <p>Employee will be part of the deployment pool and will be required to support deployments to various CONUS/OCONUS locations, as required. This position will require the member to be flexible in the support of assigned deployment/work schedules.</p> <p>Accounts for all materials and/or support equipment being shipped out of, and received, at the facility. Ensures parts due in from maintenance (DIFM) are properly tracked and takes appropriate actions to meet applicable deadlines. Keeps a running inventory of stock/equipment using appropriate software. Researches and orders parts, materials, and tools for use to ensure maintenance operational capabilities. Ensures the overall serviceability of all support equipment and related items. Keeps track of all assigned government property entering and leaving the facility. Processes paperwork, including filing DD-1149s, for all supply/support activities. Ensures proper allotment of material and/or equipment to appropriate maintenance personnel in support of maintenance operations.</p> <p>USAF equivalent position is Supply Technician Journeyman.</p> <h4>Essential responsibilities:</h4> <ul> <li>Performs warehousing and support program duties in support of maintenance operations within the site at the comprehensive level.</li> <li>Assists in verifying materials (or merchandise) against receiving documents, noting, and reporting discrepancies and damages.</li> <li>Routes materials and parts to prescribed storage locations and/or facilities as needed for operational support.</li> <li>Stores, stacks, or palletizes materials and/or equipment in accordance with applicable technical guidelines.</li> <li>Rearranges and takes inventory of stored materials/equipment and documents within assigned database.</li> <li>Performs the examination of stored materials and reports deterioration and damage; removes material from storage and prepares it for shipment.</li> <li>May operate hand and/or power trucks and/or equipment in performing warehousing and support duties.</li> <li>Performs miscellaneous quality assurance duties including CTK inspections, inventory process checks, inspecting and examining materials, article inspections, etc.</li> <li>Supports supervisor with inventory management of decentralized and decontrolled items, including supplies and equipment in accordance with applicable Air Force Instructions (AFIs).</li> <li>Supervises, trains, and provides mentorship to subordinate personnel in support/supply functions.</li> <li>Performs all other duties as assigned or requested.</li> </ul> <h4>Minimum requirements:</h4> <ul> <li>Must have high school diploma or have completed relevant military and/or vocational technical school curriculum.</li> <li>Minimum of three years actual supply/support experience and/or combination of related aircraft maintenance experience required.</li> <li>Must possess comprehensive knowledge of governing supply and/or support systems/programs, policies, nomenclature, work methods, manuals, or other established guidelines.</li> <li>Must have the comprehensive analytical ability to define problems, collect necessary data, establish facts, and take recommended actions based upon applicable established guidelines.</li> <li>Must be able to perform increment monitor duties to include but not limited to equipment/cargo preparation, documentation, pallet build-up, and hazardous cargo.</li> <li>Must be familiar with computerized databases, spreadsheets, and computerized inventory management programs.</li> <li>Must have comprehensive experience with material handling equipment.</li> <li>Must have good planning and organizational skills.</li> <li>Must be able to deploy to forward locations (other countries) as directed by the government.</li> <li>Must be able to work under deadlines.</li> <li>Employee must meet all OCONUS deployment criteria, including pre-deployment medical screening, as a condition of employment.</li> <li>Must be able to lift, carry and/or wear military issued equipment in excess of 50 pounds for extended periods.</li> <li>Must be able to speak, read, write, and understand English.</li> <li>Must submit updated SF-86 within 30 days of hire start date.</li> <li>Must have had an active secret US government clearance within the last 12 months. Note: US citizenship is required to obtain a secret clearance.</li> <li>Must be able to maintain required DoD security clearance commensurate with the assigned duties during employment.</li> <li>Must possess a valid U.S. driver’s license and be able to obtain a government driving permit.</li> <li>Must have valid U.S. passport with a minimum of two years remaining with at least two facing pairs (four total) of blank visa pages.</li> <li>Must be fully COVID-19 vaccinated with booster. Accommodations may be available under limited circumstances.</li> </ul> <h4>Preferred qualifications:</h4> <ul> <li>Associate degree in a relevant career field.</li> <li>RPA operations and deployment experience.</li> <li>Prior experience as a defense contractor.</li> <li>Vehicle operator training.</li> <li>Support/supply experience in the last 10 years.</li> </ul> <h4>Compensation details:</h4> <p>$35.18 per hour (estimated)</p> <p>The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.</p> <h4>Benefits overview:</h4> <p>Our health and welfare benefits are designed to support you and your priorities. Offerings include:</p> <ul> <li>Health, dental, and vision insurance</li> <li>Paid time off and holidays</li> <li>Retirement benefits (including 401(k) matching)</li> <li>Educational reimbursement</li> <li>Parental leave</li> <li>Employee stock purchase plan</li> <li>Tax-saving options</li> <li>Disability and life insurance</li> <li>Pet insurance</li> </ul> <p>Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a collective bargaining agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.</p> <h4>Equal opportunity employer statement:</h4> <p>We are proud to be an equal opportunity employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Should have comprehensive and up to date knowledge of all the outlets unique selling points, features, amenities, services and policies and those of the competition. Identify and target potential market opportunities to expand the business. Negotiate and finalize contracts with clients. Work closely with the Sales &amp; Revenue Department as the point of contact for all F&amp;B related bookings and enquiries, in close coordination with the Outlet Managers to promote special events and occasions. Achieve all individual Hotel Food &amp; Beverage sales targets in your area by maintaining and creating a close relationship with customers. Generate new and maintain existing customer relationships through various sales activities and create awareness of the hotel outlets and facilities through face-to-face sales calls, telephone calls, entertainment, site inspections etc., to ensure complete coverage of own portfolio of accounts and achieve set targets and maximum possible productivity. Ensure that all incoming requests are addressed within 24 hours in order to avoid customer complaints and loss of business. Display a pleasant manner and positive attitude at all times to promote a good company image to guests and colleagues in order to avoid internal or external complaints. Closely monitor the accounts revenue and business production of own business portfolio and maintain an up to date Account &amp; Contact Database in the property management system as well as maintain end of month production reports. Update the hotel on the negotiation/progress of every event and use the technology available for communication and client correspondence. Provide feedback to the Director of Food &amp; Beverage on changing market conditions, review direct competition and conduct regular research to identify new selling strategies. Participate in any Training and Development programs as recommended by the senior management. Operate in a safe and environmentally friendly way to protect guests and colleagues health and safety, as well as protect and conserve the environment. Conduct site inspections with prospective and existing clients. Prepare weekly, monthly, quarterly and annual reports as required. Assist with compilation of competitive intelligence information. Other tasks as assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>possess minimum a hospitality degree or similar; Commerce, Sales and Marketing, Business Administration or any relevant courses.</li><li>Minimum two years post graduate work experience in a similar position.</li><li>Have a minimum of 2-3 years' experience in sales in U.A.E. market, experience in the Food &amp; Beverages sectors would be an advantage.</li><li>Fluency in English is essential.</li><li>Proficient in MS Office applications/Excel and PowerPoint.</li><li>Energetic, Passionate and Self-Motivated.</li><li>Able to determine and prioritize tasks under minimum supervision.</li><li>Proficiency in CRM software and data analysis tools.</li></ul><p>A competitive salary package ALL - Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide. Learning &amp; development: Opportunity to develop your talent and grow within your property and across the world!</p><p></p></section>

<p>Designs, develops and modifies software applications, components and databases; supports and/or installs software applications and components; works from written specifications and pre-established guidelines to perform the functions of the role. Provides subject matter expertise and technical leadership; leads complex development tasks / projects to successful completion.</p><p><b><br></b></p><p><b>Responsibilities:</b></p><ul><li>Utilize established development tools, guidelines and coding conventions to develop high-performance backend databases for world-class software applications.</li><li>Develop and maintain the database stored procedures, objects, views and functions for all software applications.</li><li>Ensure all database systems meet business and performance requirements.</li><li>Act as a technical reference / subject matter expert in all areas of the application &amp; database development life-cycle.</li><li>Contribute to the high-performance of the agile-development lifecycle by ensuring productive, consistent and successful sprints by working to reduce blocking issues for the team.</li><li>Maintain existing software &amp; database systems by identifying and correcting software defects.</li><li>Coach and develop team members to increase the team s bench strength and flexibility.</li><li>Participate in regular design and code reviews with development team members to confirm use of best practices.</li><li>Translate business requirements into applications by implementing the best strategy to ensure design meets performance, usability, reliability, and scalability standards.</li><li>Translate complex functional and technical requirements into detailed development tasks.</li><li>Estimate the duration of design, development, and testing tasks.</li><li>Create new and extend existing operational documentation based on industry best practices and established international standards of software development.</li><li>Prioritize and organize development tasks in order to contribute to meeting project and product development goals on-time and on-budget.</li><li>Author detailed documentation for source code created.</li><li>Understand and evaluate new technologies, develop skills in new technologies.</li><li>Complete special projects and assignments as assigned.</li></ul><p>Required Skills:</p><ul><li>Solid hands on experience in the following languages/tools/environments:</li><li>Relational Databases</li><li>PL/SQL</li><li>SQL</li><li>ETL</li><li>Integration Services</li><li>Reporting Service</li><li>Analysis Service</li><li>Experience in eLearning applications.</li><li>Excellent written and verbal communication skills.</li><li>Team-player that is positive, proactive and a motivated self-starter.</li><li>Knowledge and experience with build and release management.</li><li>Experience in quality assurance processes / tools.</li><li>Strong analytical and problem solving skills.</li><li>Excellent leadership, team building and relationship management skills.</li><li>Excellent time management skills.</li></ul><p>Qualifications and Experience:</p><ul><li>Bachelor's degree in Computer Science or equivalent.</li><li>Minimum of 5 years software development experience.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Qualifications and Experience:</p><ul><li>Bachelor's degree in Computer Science or equivalent.</li><li>Minimum of 5 years software development experience.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The External Relations and Communications Department (ERCD), through its External Relations Services (ERS) and Contributions Unit, produces a wide range of regular and ad hoc financial and donor-facing reports that support the Agency's fundraising, accountability, and visibility objectives. As reporting demands from donors, auditors, and the Agency's leadership continue to grow in both volume and complexity, there is a need to review and modernize the tools, processes, and communication formats currently in use, and to consolidate the underlying data that supports them. To support this effort, ERCD is seeking to engage a consultant with expertise in reporting process optimization, data analytics, and technology-enabled automation. The objective of this consultancy is to optimize and modernize ERCD's current reporting processes and the tools used to support them, including the development of a consolidated database drawing on SAP and Zoho data in order to strengthen the clarity, consistency, and visibility of ERCD's financial and donor reporting outputs, and to explore opportunities for greater technology and automation integration within the department.<br> Work Location<br>Remote<br> Expected duration<br>October 2026 - July 2026, part-time<br> Duties and Responsibilities<br>The Consultant will be responsible for the activities described below and assist ERCD/ External Relations Services team in modernizing its reporting processes, tools, and underlying data infrastructure. Specific Outputs/Tasks include but are not limited to: 1. Review and assess the existing Zoho database, with findings consolidated into a report outlining possibilities for its consolidation and further use. 2. Review and assess SAP data cube connections and reporting linkages, with findings consolidated into a report outlining possibilities for bridging SAP data across reports. 3. Based on the above, recommend a clear and feasible way forward for utilizing Zoho and SAP data collectively, presented as a detailed workplan. 4. Develop a collective database or accessible file system for online donor data, creating a historical archive available to ERCD. 5. Propose templates for graphs and other illustrative reporting formats suitable for online publication. 6. Review and assess the possibilities of utilizing Power BI across ERCD's reporting, with findings consolidated into a report. 7. Where feasible and agreed, develop a set of Power BI dashboards to support internal clarity and department-wide distribution. 8. Develop a workflow for Power BI and train colleagues on how to update and utilize the resulting database and dashboards. 9. Provide technical assistance to the contributions unit to prepare reports for the Financial Working Group (FWG), with the aim of enhancing clarity and reducing manual updates. 10. As a collective deliverable, prepare a proposed solution for the modernization and streamlining of ERCD's reporting, which may be presented as a consolidated database, subject to the discussions and exploratory reports produced earlier in the contract. 11. Document the data structure, definitions, and update procedures for any database or dashboard developed, to ensure sustainability beyond the consultancy period.<br> Qualifications/special skills<br>A bachelor's degree in Finance, Business Administration, Information Systems, Data Analytics, or another relevant field is required. A minimum of 2 years of relevant work experience in financial reporting, data analytics, or business process improvement, preferably in an international context outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport, or a national identity number.<br> Languages<br>English and Arabic are the working languages of UNRWA. For this assignment, fluency in English is required. Fluency in Arabic is an asset.<br> Additional Information<br>Competencies: Strong analytical and process-improvement mindset, with the ability to translate complex data into clear, actionable reporting. Practiced communicator with a demonstrated ability to condense information and present it in a well-structured, visually clear format. Ability to work independently and manage relationships across multiple stakeholders (Finance, Treasury, PSP, ERS colleagues). Attention to detail and problem-solving skills. Drive for results and ability to work to deadlines. Reporting and Administration: The Consultant will work under the overall responsibility of the Head of ERS, and in coordination with the Senior Donor Relations Officer, who may assign additional donor-analysis-related tasks relevant to the recurring work of the department. Schedule: Part-time, remote. Specific hours of work and weekly/monthly availability to be agreed with the Head of ERS. This consultancy is equivalent to the P1 level, with a daily rate of USD 197.16.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p>Key Responsibilities</p><p><strong>System Design &amp; Development</strong></p><ul><li>Design, develop, and maintain enterprise-grade web applications using ASP.NET MVC and .NET technologies.</li><li>Define and implement scalable, secure, and high-performance system architectures.</li><li>Develop complex business logic for ERP and management systems.</li></ul><p><strong>Backend &amp; Database Engineering</strong></p><ul><li>Design and optimise relational databases using MS SQL Server.</li><li>Build efficient data access layers using Entity Framework (Code First / Database First).</li><li>Ensure database performance, indexing strategies, and query optimisation.</li></ul><p><strong>Frontend Integration</strong></p><ul><li>Develop responsive and dynamic UI components using JavaScript, jQuery, AJAX, and Bootstrap.</li><li>Collaborate on frontend architecture and improve UI/UX performance and responsiveness.</li></ul><p><strong>Architecture &amp; Code Quality</strong></p><ul><li>Establish coding standards, design patterns, and best practices.</li><li>Conduct code reviews and mentor junior and mid-level developers.</li><li>Improve application maintainability, scalability, and modularity.</li></ul><p><strong>Technical Leadership</strong></p><ul><li>Lead technical discussions and contribute to solution design decisions.</li><li>Translate business requirements into technical specifications.</li><li>Work closely with stakeholders to define system requirements for ERP workflows.</li></ul><p><strong>Client Interaction &amp; Solution Delivery</strong></p><ul><li>Present ERP solutions and system demonstrations to clients.</li><li>Gather client feedback and translate it into technical improvements.</li><li>Support pre-sales and solution architecture discussions when required.</li></ul><p><strong>Performance, Security &amp; Maintenance</strong></p><ul><li>Ensure application security, including authentication, authorisation, and data protection.</li><li>Monitor and optimise system performance under high load.</li><li>Troubleshoot and resolve production issues.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications &amp; Requirements</strong></p><ul><li>Bachelor s degree in Computer Science, Software Engineering, or related field.</li><li>4 7+ years of experience in web application development.</li><li>Strong expertise in ASP.NET MVC / .NET Framework / .NET Core .</li><li>Advanced experience with MS SQL Server (design, optimisation, stored procedures).</li><li>Strong proficiency in Entity Framework .</li><li>Solid experience with JavaScript, jQuery, AJAX, and Bootstrap .</li><li>Strong understanding of software architecture and design patterns (MVC, SOLID principles).</li><li>Experience in building or maintaining ERP or enterprise management systems .</li><li>Proven ability to lead technical discussions and mentor developers.</li><li>Excellent communication and client-facing presentation skills.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>ROLE PROFILE</p><p>Title Impact &amp; Research Manager</p><p>Functional Area Programmes</p><p>Reports to Head of Programmes and Strategy</p><p>Location Amman, Jordan</p><p>Travel required As Required</p><p>Effective Date ASAP</p><p>Grade Level 16</p><p>The organization Plan International is an independent child rights and humanitarian organisation committed to children living a life free of poverty, violence and injustice. Plan actively unite children, communities and other people who share our mission to make positive lasting changes in children s and young people s lives. Plan support children to gain the skills, knowledge and confidence they need to claim their rights to a fulfilling life, today and in the future. Plan place a specific focus on girls and women, who are most often left behind. Plan have been building powerful partnerships for children for more than 80 years and are now active in more than 70 countries. Plan International Jordan is established in 2016 and has programmes in governorates in the centre, north and south regions as well as host communities and Azraq camp</p><p>ROLE PURPOSE</p><p>The Impact and Research Manager provides strategic and technical leadership across all Monitoring, Evaluation, Research and Learning (MERL) functions at Plan International Jordan. The post holder ensures that evidence generation, impact measurement, and learning systematically inform programme quality, resource allocation, and organisational decision-making. The role has three interconnected areas of strategic focus:</p><ul><li>Research leadership: designing and managing rigorous research initiatives that generate credible evidence to inform programming and advocacy work.</li><li>Impact measurement: developing and implementing robust frameworks to assess the depth, breadth, and sustainability of programme results at beneficiary and systems levels.</li><li>Country strategy monitoring: ensuring systematic, real-time tracking of progress against country strategy objectives and enabling timely course corrections.</li></ul><p>Dimensions of the Role</p><ul><li>Reports to the Head of Programme and Strategy (HoPS) and is a member of the broader Programme team.</li><li>Directly supervises MERL team</li><li>Works closely with the Programmes Managers, Project Managers, Head of Operations and Finance</li></ul><p>Accountabilities</p><ol><li>Programme Design and Monitoring<ul><li>The post holder leads the design of high-quality Monitoring and Evaluation (M&amp;E) frameworks for all development and humanitarian projects, ensuring MERL considerations including data requirements, evaluation design, and research opportunities are built into proposals from inception. This includes:</li><li>Developing comprehensive project M&amp;E frameworks (indicator matrix, indicator tracker, MERL activity plan, and Theory of Change) and ensuring alignment between project-level frameworks and the country strategy.</li><li>Leading participatory, gender-transformative, and inclusive data collection approaches including qualitative and quantitative tools with appropriate data quality assurance (DQA) processes at all stages.</li><li>Promoting effective use of the MERL database (PMERL) and global M&amp;E IT systems for data collection, storage, analysis, reporting, and aggregation across all levels.</li></ul></li><li>Country Strategy Monitoring<ul><li>The post holder is responsible for translating the country strategy into a live, measurable system that enables adaptive management by senior leadership. This includes:</li><li>Designing and maintaining the Country Strategy MERL Framework, including a strategic results dashboard and scorecard that provides the CMT with a consolidated, real-time view of strategic performance on a quarterly basis.</li><li>Establishing and maintaining a country-level Theory of Change, ensuring all project theories of change are aligned with and contribute to country strategy outcomes.</li><li>Coordinating the annual country strategy review process aggregating project-level results, analysing contribution to strategic objectives, and producing a strategic progress report.</li><li>Monitoring the operating context to identify shifts that may affect the feasibility or relevance of country strategy objectives, and presenting findings quarterly to the E-CMT.</li><li>Ensuring all strategy monitoring data is disaggregated by sex, age, disability, and geographic location to track equity and inclusion in strategic outcomes.</li></ul></li><li>Programme Impact Measurement<ul><li>The post holder leads Plan Jordan's approach to understanding and communicating the depth and sustainability of programme change. This includes:</li><li>Developing and leading Plan Jordan's Programme Impact Measurement Framework, establishing standardised methodologies for assessing short-term, intermediate, and long-term impact across all thematic areas (protection, education, livelihoods, and others).</li><li>Designing and implementing participatory impact assessment methodologies such as Outcome Harvesting and Most Significant Change (MSC) to capture unanticipated and transformative change at community and systems levels.</li></ul></li></ol><p>Key relationships</p><ul><li>Internal:</li><li>Head of Programme and Strategy (HoPS) direct line manager</li><li>Head of Resources Mobilisation proposal development and donor engagement</li><li>National Offices, Regional Hub and Global Hub Monitoring, Evaluation, Research Learning (MERL) technical networks</li><li>External :</li><li>Implementing partners, local organisations and CBOs</li><li>UN agencies, INGOs and national NGOs</li><li>Donors technical focal points and programme officers for assigned grants</li></ul><p>Technical expertise, skills and knowledge</p><p>Essential</p><ul><li>Bachelor's degree (BA) in Statistics, Research Methods, Strategic Planning, Development, Social Studies, or a related field; a postgraduate degree in research, monitoring and evaluation, or a related discipline is strongly preferred.</li><li>5 - 7 years of relevant working experience in MERL, with at least 2 years in a management or senior technical role within an international non-governmental organisation (INGO) or similar institution.</li><li>Demonstrated experience leading primary research studies including mixed-methods, RCT, and quasi-experimental designs and managing country-level or programme-level impact measurement systems.</li><li>Experience leading or contributing to country strategy MERL framework development, with a track record of translating strategic objectives into measurable indicators and monitoring systems.</li><li>Knowledge of data management, quality control, validation processes, data privacy standards, and research ethics frameworks including IRB processes.</li></ul><p>Desirable</p><ul><li><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree (BA) in Statistics, Research Methods, Strategic Planning, Development, Social Studies, or a related field; a postgraduate degree in research, monitoring and evaluation, or a related discipline is strongly preferred.</li><li>5 - 7 years of relevant working experience in MERL, with at least 2 years in a management or senior technical role within an international non-governmental organisation (INGO) or similar institution.</li><li>Demonstrated experience leading primary research studies including mixed-methods, RCT, and quasi-experimental designs and managing country-level or programme-level impact measurement systems.</li><li>Experience leading or contributing to country strategy MERL framework development, with a track record of translating strategic objectives into measurable indicators and monitoring systems.</li><li>Knowledge of data management, quality control, validation processes, data privacy standards, and research ethics frameworks including IRB processes.</li><li>Strong strategic thinking, analytical, and problem-solving skills; ability to work effectively in a multidisciplinary and multicultural environment.</li><li>Proficiency in statistical and research software (e.g., SPSS, STATA) and data visualisation tools (e.g., Power BI, Tableau) to produce strategic dashboards and impact reports for senior management and donors.</li><li>Ability to analyse, synthesise, and translate complex research findings into accessible evidence briefs, policy papers, and visual summaries for diverse audiences.</li><li>Strong team-building, facilitation, and influencing skills; able to champion evidence-based decision-making across departments and proactively identify opportunities to use research and impact data for policy influence.</li><li>Intellectual curiosity and comfort with ambiguity; able to navigate iterative learning in dynamic humanitarian and development contexts.</li></ul><p></p></section>

<p><h4>Company description</h4> <p><strong>About Orient Express</strong><br> Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine-dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express.</p> <h4>Job description</h4> <p>Should have comprehensive and up to date knowledge of all the outlets' unique selling points, features, amenities, services, and policies and those of the competition.<br> Identify and target potential market opportunities to expand the business.<br> Negotiate and finalize contracts with clients.<br> Work closely with the Sales & Revenue Department as the point of contact for all F&B related bookings and enquiries, in close coordination with the Outlet Managers to promote special events and occasions.<br> Achieve all individual hotel food & beverage sales targets in your area by maintaining and creating a close relationship with customers.<br> Generate new and maintain existing customer relationships through various sales activities and create awareness of the hotel outlets and facilities through face-to-face sales calls, telephone calls, entertainment, site inspections, etc., to ensure complete coverage of own portfolio of accounts and achieve set targets and maximum possible productivity.<br> Ensure that all incoming requests are addressed within 24 hours in order to avoid customer complaints and loss of business.<br> Display a pleasant manner and positive attitude at all times to promote a good company image to guests and colleagues in order to avoid internal or external complaints.<br> Closely monitor the accounts' revenue and business production of own business portfolio and maintain an up-to-date “Account & Contact Database” in the property management system as well as maintain end of month production reports.<br> Update the hotel on the negotiation/progress of every event and use the technology available for communication and client correspondence.<br> Provide feedback to the Director of Food & Beverage on changing market conditions, review direct competition and conduct regular research to identify new selling strategies.<br> Participate in any training and development programs as recommended by senior management.<br> Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment.<br> Conduct site inspections with prospective and existing clients.<br> Prepare weekly, monthly, quarterly, and annual reports as required. Assist with compilation of competitive intelligence information.<br> Other tasks as assigned.</p> <h4>Qualifications</h4> <ul> <li>Possess minimum a hospitality degree or similar; commerce, sales and marketing, business administration, or any relevant courses.</li> <li>Minimum two years post graduate work experience in a similar position.</li> <li>Have a minimum of 2-3 years' experience in sales in U.A.E. market; experience in the food & beverages sectors would be an advantage.</li> <li>Fluency in English is essential.</li> <li>Proficient in MS Office applications, Excel, and PowerPoint.</li> <li>Energetic, passionate, and self-motivated.</li> <li>Able to determine and prioritize tasks under minimum supervision.</li> <li>Proficiency in CRM software and data analysis tools.</li> </ul> <h4>Additional information</h4> <ul> <li>A competitive salary package.</li> <li>ALL - Heartist® Program: Employee benefit card offering discounted rates at all Accor locations and partner venues worldwide.</li> <li>Learning & development: Opportunity to develop your talent and grow within your property and across the world!</li> </ul></p><p></p>

<p><h4>Company description</h4> <p><strong>About Orient Express</strong><br> Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine-dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express.</p> <h4>Job description</h4> <p>Should have comprehensive and up to date knowledge of all the outlets' unique selling points, features, amenities, services, and policies and those of the competition.<br> Identify and target potential market opportunities to expand the business.<br> Negotiate and finalize contracts with clients.<br> Work closely with the Sales & Revenue Department as the point of contact for all F&B related bookings and enquiries, in close coordination with the Outlet Managers to promote special events and occasions.<br> Achieve all individual hotel food & beverage sales targets in your area by maintaining and creating a close relationship with customers.<br> Generate new and maintain existing customer relationships through various sales activities and create awareness of the hotel outlets and facilities through face-to-face sales calls, telephone calls, entertainment, site inspections, etc., to ensure complete coverage of own portfolio of accounts and achieve set targets and maximum possible productivity.<br> Ensure that all incoming requests are addressed within 24 hours in order to avoid customer complaints and loss of business.<br> Display a pleasant manner and positive attitude at all times to promote a good company image to guests and colleagues in order to avoid internal or external complaints.<br> Closely monitor the accounts' revenue and business production of own business portfolio and maintain an up-to-date “Account & Contact Database” in the property management system as well as maintain end of month production reports.<br> Update the hotel on the negotiation/progress of every event and use the technology available for communication and client correspondence.<br> Provide feedback to the Director of Food & Beverage on changing market conditions, review direct competition and conduct regular research to identify new selling strategies.<br> Participate in any training and development programs as recommended by senior management.<br> Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment.<br> Conduct site inspections with prospective and existing clients.<br> Prepare weekly, monthly, quarterly, and annual reports as required. Assist with compilation of competitive intelligence information.<br> Other tasks as assigned.</p> <h4>Qualifications</h4> <ul> <li>Possess minimum a hospitality degree or similar; commerce, sales and marketing, business administration, or any relevant courses.</li> <li>Minimum two years post graduate work experience in a similar position.</li> <li>Have a minimum of 2-3 years' experience in sales in U.A.E. market; experience in the food & beverages sectors would be an advantage.</li> <li>Fluency in English is essential.</li> <li>Proficient in MS Office applications, Excel, and PowerPoint.</li> <li>Energetic, passionate, and self-motivated.</li> <li>Able to determine and prioritize tasks under minimum supervision.</li> <li>Proficiency in CRM software and data analysis tools.</li> </ul> <h4>Additional information</h4> <ul> <li>A competitive salary package.</li> <li>ALL - Heartist® Program: Employee benefit card offering discounted rates at all Accor locations and partner venues worldwide.</li> <li>Learning & development: Opportunity to develop your talent and grow within your property and across the world!</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul> <li>Develop and enhance software programs based on the requirements and business needs</li> <li>Participate in the practical software and database designs that meets both business and technical requirements</li> <li>Participate in defining the software and database architecture for new solutions</li> <li>Use software engineering best practices to ensure a high standard of quality for all of the team deliverables</li> <li>Ensure error-free code within agreed timelines, using the tools, and techniques specified by the Project Manager</li> <li>Participate in the development and support of different in-house and 3rd party applications</li> <li>Prepare or assist in preparing the user experience (UX), mock-ups and user interface (UI)</li> <li>Basic knowledge in HTML, CSS, jQuery, VB.net/C# and webservices</li> <li>Preferably Experience with MSSQL/TSQL, MVC, and WebApi</li> </ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"> <ul> <li>Strong verbal and written communication skills</li> <li>Basic knowledge in HTML, CSS, JQuery, VB.net/C# and webservices</li> <li>Preferably Experience with MSSQL/TSQL, MVC, and WebApi</li> <li>Attention to detail</li> </ul> &nbsp;</div>

<p>Infrastructure Management: Design, implement, and manage scalable, reliable, and secure infrastructure on cloud platform (AWS) Automate infrastructure provisioning, configuration management, and application deployment using tools such as Terraform, Ansible, or similar. Write and maintain scripts for infrastructure and application management (using Shell and Python). Kubernetes Management: Deploy, manage, and scale containerized applications using Kubernetes. Maintain and troubleshoot Kubernetes clusters to ensure high availability and reliability. Implement best practices for Kubernetes resource management and security. Work with development teams to optimize container orchestration and deployment strategies. Database Implementation and Management: Design, implement, and manage database systems to ensure data integrity, performance, and reliability. (MYSQL,PostgreSQL and MongoDB) Work with development teams to optimize database queries and indexes. CI/CD Pipeline: Develop and maintain CI/CD pipelines to ensure quick and reliable deployment of applications using Github, Gitlab or Jenkins. Integrate automated testing and security scanning into CI/CD workflows. Monitoring and Logging: Set up and manage monitoring tools to ensure system reliability and performance using Prometheus, Grafana, Loki, NewRelic or DataDog) Collaboration: Work closely with software development and operations teams to ensure seamless integration and deployment of applications. Collaborate with security teams to implement best practices and ensure compliance with security standards. Troubleshooting: Identify, diagnose, and resolve performance and scalability issues in a timely manner. Conduct root cause analysis and implement preventive measures. Backup and Recovery: Develop and implement backup strategies to ensure data is regularly and reliably backed up. Perform regular backup verification and testing to ensure data recovery capabilities. Implement disaster recovery plans and conduct regular drills to ensure preparedness. Documentation: Create and maintain comprehensive documentation for infrastructure, processes, and procedures.</p><p><strong>Desired Candidate Profile</strong></p><p>Requirements: Bachelor s degree in Computer Science, Information Technology, or a related field. Minimum of 2 years of experience in DevOps. Hands-on experience with AWS and Terraform is a must. Hands-on experience with CI/CD tools such as Github or Gitlab is a must. Hands-on with containerization and orchestration tools Docker, and Kubernetes is a must. Experience with Monitoring and logging tools such as Prometheus, Grafana, Loki, ElasticSearch and NewRelic or DataDog Knowledge of MYSQL, PostgreSQL, MongoDB, REDIS, and Kafka. In-depth knowledge of Linux/Unix systems and network protocols. Good scripting skills using Shell and Python would be a plus. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting<br>UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA’s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. • Supervisor: The incumbent of this post is responsible to the Senior Fleet Management Officer or the designated officer. S/he will oversee efficient transport operations are provided in support to the Field Office operations. • Supervisees: Manages a large team of general support staff.<br> Responsibilities<br>• Plans, controls and coordinates the allocation, operating schedule and other use of Agency vehicles and drivers in a cost effective and rational manner; • Monitors and executes ERP and agency fleet management systems (Feetwave, Fleetlog) to ensure efficient and up to date record keeping and efficient use of the Fleet is maintained; • Ensures the care, custody, cleanliness, safety and effective utilization of Agency vehicles and fuel is maintained. Enforces vehicle movement discipline, undertakes spot checks to ensure compliance with the agency standards instructions, damage reporting, and safety breaches have been correctly reported and investigated; Prepares investigation reports, manages losses, mishandling and damages involving Agency vehicles as well as dealing with insurance agents and prepares survey reports as and when required; • Prepares and maintains accurate records in relation to drivers’ responsibility, travel subsistence and other allowances. Administers the issue of transport permits for home/office home transport in coordination with other departments as necessary. Ensures all charges for home/office/private transport are accounted for and coordinates with Finance to recover charges from Staff Members as necessary; • Plans and obtains vehicles licensing, and ensures that all Agency drivers are licensed to drive assigned vehicles. Manages and supervises the armored vehicles transportation programs in coordination with Safety and Security Section and ensures safety measures are applied by both drivers and passengers; • Utilizes the budget transaction within ERP to assist the Fleet Management Officer in preparing the annual budget for the vehicle control operations; • Oversees the surveying and disposal of the old fleet in line with the property management manual; • Performs other duties as may be assigned by the supervisor.<br> Competencies<br>UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default • Analyzing • Planning and Organizing • Coping with Pressure and Setbacks • Learning and Researching<br> Education<br>• A university degree from an accredited educational institution in transportation management, business administration, public administration, commerce or other related field.<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A “yes” answer doesn’t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. • You are required to have a minimum of three years of relevant experience in logistics, vehicle and transport management related function. • Experience in managing vehicle insurances, overseeing and scheduling vehicle inspections is required. • Experience in vehicle registration and disposal/ write off processes and procedures including obtaining approvals with relevant authorities is required. • Are you currently residing in Duty Station. It is required that you specify your current location.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIIUN Level IIIUN Level IIIUN Level III<br><b>Arabic</b>UN Level IIIUN Level IIIUN Level IIIUN Level III<br> <br> Assessment<br>During the assessment, the applications will be given preference based on the following desirable qualifications: • Experience in working with the UN rules and regulations; • Experience in overseeing regular vehicle maintenance and servicing to minimize downtime; • Experience in maintaining vehicle information and inspection records; • Experience in using transport management specific software or database applications. • Good knowledge of local traffic rules and regulations; • Possession of a valid local driving license; • Possession of CILT Certificate. • Provided very good understanding of the context of Palestine refugees and UNRWA operations. The shortlisted candidates will be afterward evaluated based on: • Technical Test • Competency-based Interview Candidates who meet the post requirements and the required language level will be considered for the ongoing competitive process. To ensure alignment with the UN language levels, please refer to the guidance below: Level 1: Basic knowledge of English. Level 2: Good to very good command of English. Level 3: Excellent English language skills. Level 4: Expert level or native proficiency.<br> Special Notice<br>Providing incorrect, incomplete or misleading information on an application form will result in the immediate disqualification of the candidate. UNRWA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNRWA, including sexual exploitation and abuse (SEA), sexual harassment, racism/racial discrimination and other forms of conduct, including but not limited to discrimination, abuse of authority and harassment. To uphold these standards, background checks are conducted for all recommended candidates and those placed on a roster to help ensure that individuals with a history of such conduct are not hired. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s), employment history, ClearCheck and INTERPOL, as well as certification of non-conviction, where available. Selected candidates may be required to provide additional information to conduct a background check. By applying for a position with UNRWA, candidates acknowledge and consent to these verification processes. Contract Type: Fixed Term Appointment for 1 year; 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance, and continuing need. Grade and Salary: Grade 13 Monthly basic salary JD 843.500 fils. The salary may be subject to a reduced work schedule. Other benefits: Other benefits include monthly Provident Fund contribution (15.4% of basic salary paid by the Agency), compulsory medical insurance, 30 days of annual leave, and dependency allowance (if applicable). Additional benefits: - 2 days of sick leave for each completed month of service. - 14 weeks of Maternity Leave. - 2 weeks paternity leave. Department/Office: UNRWA - Administration &amp; Support Services - Jordan Duty Station: Amman - Jordan Other Information: • The incumbent may be required to work beyond normal duty hours. Equivalency: Equivalency may apply for this post. • Candidates with a combination of additional relevant academic qualifications and/or additional years of progressive work experience may also be considered on equivalency. NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. General Information: • This vacancy notice is open to internal and external candidates. Only candidates residing in Jordan, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. • The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Jordan, and without a valid work permit, the appointment may be rescinded. • Since the Vacancy is an Area Staff post, the Agency will not provide coverage for relocation costs. • Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities. • To ensure efficiency and timeliness of the recruitment process, if a large number of applicants pass the test, the Agency may decide to invite to the interview only the candidates with the top scores to ensure a manageable number of candidates to proceed to the personal interview stage. • UNRWA is committed to achieving gender balance in its workforce. Qualified and experienced female candidates are strongly encouraged to apply. • A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post. In the case of multiple or recurring posts, that a roster will be created from which the candidates will be selected for appointment; • Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Please make sure that your application is filled in properly, correctly, and completely; any missing or incomplete information may lead to the rejection of the application by the system. Applicants applying to positions for Grades 12 to 20 or LDC Bands E to H must submit a cover letter/motivational statement in order to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate. • Applicants will be disqualified when it becomes apparent that he or she provided incorrect, incomplete or misleading information on his or her personal history profile or during the recruitment process. If the applicant is also a staff member, the provision of incorrect, incomplete or misleading information in the personal history profile may also amount to misconduct. The Agency may indefinitely refuse to accept applications from an applicant who has previously provided incorrect, incomplete or misleading information on his or her personal history profile or during a recruitment process or committed plagiarism. • For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under "Category" RLG, scroll down to see all categories, then select their local grade. • Please find below the link to a video that guides applicants on how to apply to Job Openings: https://drive.google.com/file/d/1MH-IYA6Y8kxA1fgao5qyTV8VwNajgx4u/view?usp=sharing • Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered. • The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending. • The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework. • UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers about staff members who have been separated for misconduct, or who have separated while an investigation and/or disciplinary process for misconduct was underway; and those individuals may be prohibited from employment with the United Nations. • UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. For more details on UNRWA, please visit: https://www.unrwa.org • Applications from UNRWA staff member who had been demoted with deferred eligibility for promotion will not be considered. • Applications from Staff members who were recipients under the Early Voluntary Retirement or Exceptional Voluntary Separation Schemes will not be considered. • Applications from Internal candidates serving for less than one year in their current post will not be considered. • The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description or to change the contract Modality. • A candidate is not eligible for consideration if he or she was short-listed and found not suitable for the same post within the previous 12 months unless the post description has since been altered by 30% or more, as determined by ODCS. • UNRWA reserves the right to proceed only with internal candidates or proceed with the candidates of an under-represented gender for any vacancy announcement when it determines that the short-list for a single post at any grade level is excessively long.<br> United Nations Considerations<br>Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) DOES NOT CHARGE A FEE OR REQUEST MONEY FROM CANDIDATES AT ANY STAGE OF THE RECRUITMENT AND ONBOARDING PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING, ONBOARDING). UNRWA DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>

<p><br></p><p>The Service Operations Manager is responsible for leading and managing the operational support and service delivery of mission-critical airport and aviation technology solutions. The role ensures high availability, reliability, performance, and continuous improvement of operational services while leading multidisciplinary teams across application support, cloud operations, infrastructure, and service management functions.</p><h2>WHAT YOU WILL DO:</h2><h3>Service Operations Leadership</h3><ul><li>Lead and develop a high-performing Service Operations team.</li><li>Provide leadership, coaching, mentoring, and performance management to operational and technical teams.</li><li>Define operational strategies and support models that ensure service stability, scalability, and resilience.</li><li>Foster a culture of accountability, collaboration, customer focus, and continuous improvement.</li></ul><h3>Service Delivery &amp; Operations</h3><ul><li>Ensure delivery of operational services in accordance with agreed SLAs, OLAs, and customer expectations.</li><li>Manage end-to-end Incident, Problem, Change, and Major Incident processes.</li><li>Lead root cause investigations and drive corrective and preventive actions.</li><li>Oversee service transitions and operational readiness activities for new products, services, and customer deployments.</li><li>Monitor operational health, service performance, availability, and capacity metrics.</li></ul><h3>Cloud &amp; Technical Operations</h3><ul><li>Manage operational support for cloud-based solutions with a strong focus on Microsoft Azure.</li><li>Ensure effective administration and support of:<ul><li>Azure Infrastructure</li><li>Cloud networking</li><li>Application platforms</li><li>Databases</li><li>APIs and integrations</li><li>Monitoring and observability solutions</li></ul></li><li>Drive automation and operational efficiency through scripting and tooling.</li><li>Support modernization initiatives and cloud transformation projects.</li></ul><h3>Application &amp; Platform Support</h3><ul><li>Lead Application Support teams responsible for critical customer-facing systems.</li><li>Ensure timely resolution of production incidents and service requests.</li><li>Collaborate with Development, Engineering, Architecture, and Product teams.</li><li>Manage application deployments, upgrades, and release activities.</li></ul><h3>Operational Excellence &amp; Reliability</h3><ul><li>Implement Site Reliability Engineering (SRE) principles and best practices.</li><li>Drive observability improvements through monitoring, logging, and alerting frameworks.</li><li>Establish service health dashboards, KPIs, SLOs, and SLIs.</li><li>Reduce operational debt through automation, process optimization, and continuous improvement initiatives.</li></ul><h3>Stakeholder &amp; Customer Management</h3><ul><li>Build strong relationships with customers, internal stakeholders, engineering teams, and operational partners.</li><li>Lead operational reviews and customer service discussions.</li><li>Communicate operational risks, service performance, and improvement plans to leadership and customers.</li><li>Act as an escalation point during critical incidents and customer-impacting events.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>WHO YOU ARE:</h2><ul><li>Bachelor's Degree in Computer Science, Engineering, Information Technology, Telecommunications, or equivalent.</li><li>10+ years of experience in IT Operations, Service Management, Application Support, or Technical Operations environments.</li><li>8+ years supporting enterprise or mission-critical systems.</li><li>2-4 years of people management experience leading technical teams.</li><li>Experience managing multidisciplinary teams across:<ul><li>Application Support</li><li>Cloud Operations</li><li>Infrastructure Support</li><li>Service Management</li></ul></li><li>Strong experience managing operational support in 24x7 environments.</li><li>Experience driving operational transformation and continuous improvement initiatives.</li></ul><h3>Technical Skills</h3><ul><li>Microsoft Azure Cloud administration and operations.</li><li>Application Support and Production Support environments.</li><li>Database technologies and administration concepts (SQL/Oracle/PostgreSQL).</li><li>APIs, integrations, and enterprise application architectures.</li><li>Working knowledge of Java and/or C#.</li><li>Monitoring and observability tools such as Application Insights, Dynatrace, Grafana, or Prometheus.</li><li>Understanding of SRE principles, automation, reliability engineering, and operational metrics (SLIs/SLOs).</li></ul><h3>NICE-TO-HAVE:</h3><ul><li>Experience within Aviation, Airports, Air Transport Industry (ATI), or mission-critical operational environments.</li><li>Experience supporting operational airport systems.</li><li>Experience working with geographically distributed teams.</li><li>ITIL processes: Incident, Problem, Change, Request, and Knowledge Management</li></ul>

<p>Provides an enterprise-level overview of storage capabilities, addresses current or projected storage issues, and provides Enterprise Administrators with environmental awareness of the underlying storage environment. Utilizes virtual monitoring tools to capture performance metrics, capacity utilization, and in-depth reporting and analysis. Collaborates with Enterprise Administrators about on-hand spares, submits reachback requests, and replaces all current failed drives. Designs, develops, builds, analyzes, evaluates, and installs database management systems to include database modeling and design, relational database architecture, metadata, and repository creation and configuration management. Uses data mapping, data mining, and data transformational analysis tools to design and develop databases. Determines data storage and optimum storage requirements. Prepares system requirements, source analysis, process analyses, and design throughout the database implementation. Provide technical assistance and support to customers regarding NetApp storage and data management solutions. This may involve troubleshooting and resolving issues, answering customer inquiries, and providing guidance on best practices Install, set up, and configure NetApp storage systems and software solutions at customer sites. Ensure proper connectivity and integration with existing infrastructure, networks, and applications Collaborate with customers, system architects, and project teams to design and architect NetApp storage solutions based on the organization's requirements. This includes assessing storage needs, determining capacity and performance requirements, and proposing the appropriate NetApp storage systems and configurations Create and manage storage volumes, file systems, and LUNs (Logical Unit Numbers) on NetApp storage systems. Allocate storage resources to applications and users, monitor storage utilization, and perform capacity planning Perform routine system maintenance tasks, including software upgrades, patch installations, and firmware updates. Monitor system performance and health, identify potential issues, and proactively address them to ensure optimal system functionality. Set up and manage data backup and disaster recovery solutions using NetApp technologies such as SnapMirror and SnapVault. Design and implement backup policies, perform regular backups, and ensure data integrity and recovery point &amp; recovery time objectives Plan and perform software upgrades, firmware updates, and patch installations on NetApp storage systems. This includes evaluating new releases, assessing compatibility, and implementing upgrade procedures while minimizing downtime Monitor and analyze the performance of NetApp storage systems, identify bottlenecks and optimize system performance. This may involve tuning storage parameters, implementing caching mechanisms, and adjusting configurations Investigate and troubleshoot customer-reported issues, analyzing logs and diagnostic data to identify the root cause. Apply appropriate solutions, workarounds, or escalate complex issues to higher-level support teams if required</p><p><strong>Desired Candidate Profile</strong></p><p>High School with 6 - 9 years (or commensurate experience) Required Skills and Experience Clearance Required: TS/SCI CompTIA Security+ Plus Certification Demonstrated ability in the implementation, configuration, and management of end-to-end Datacenter technologies comprised of Cisco Networking, VMware Compute &amp; Virtualization, and NetApp Data Storage Complex provisioning, preventative maintenance, implementation of disaster recovery architecture and supporting documentation for NetApp FAS and Hyper-converged Infrastructure solutions to include NetApp HCI &amp; NetApp StorageGRID Configuration and management of data protection relationships via Snapmirror and SnapVault to provide disaster recovery and data archival across an Enterprise global storage environment Implementation of tools data storage management, monitoring and performance tools such as NetApp Snapcenter, NetApp Virtual Storage Console, and NetApp OnCommand Unified Manager Providing VMware vSphere architecture, implementation and support, utilizing best practices for availability, reliability, and performance of compute, network, and storage resources to achieve dense virtualization ratios while maintaining SLAs and surpassing disaster recovery RTO/RPO's. Implementation of virtualization tools such as vRealize Operations Manager (VROPs) to daily proactive health checks, performance and workload optimizations capacity management, and in-depth reporting Current and active U.S. Passport Current and active U.S. Driver's License Must have the ability to wear personal protective equipment, including a protective mask, ballistic helmet, body armor, and chemical/biological protective garments Medically/Physically fit for deployment with U.S. Military Forces Outside the Continental United States (OCONUS) under the provisions of USCENTCOM Medical Standards Preferred Skills and Experience PMP VMware Certified Professional AWS Certified Solutions Architect - Associate Azure Administrator Associate ITIL Foundation Certificate in IT Service Management Bachelor s degree in information technology or related fields Experience support U.S. Special Operations Experience with Agile development methodologies and working with Agile teams using collaboration tools such as Gitlab</p>