Document Controller - Amman Jordan

<div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <p><b style="font-size: 11px;">Responsibilities</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div> <ul> <li> <span>Work through a large volume of license compliance leads speaking with customers to uncover the compliance issues, ensure customer understands the Intellectual Property or contractual violation at hand, negotiate a resolution and timeline and agree on a commercial closure</span> </li> <li> <span>Communicate directly with customers to negotiate a license compliance settlement value and timeline for purchase</span> </li> <li> <span>Initiate warning letters or audit requests with Autodesk customers and leads customer through the audit process. Presents audit findings to customers and negotiates on the resolution</span> </li> <li> <span>Use Autodesk License Compliance analytics tools and databases to investigate License Compliance prospects</span> </li> <li> <span>Engage customers at the CXO level to gain their cooperation and participation in License Compliance warning letter or audit process</span> </li> <li> <span>Demonstrate the ability to deliver unpopular results and messages as well as handle impassioned discussions and negotiations around non-compliance matters</span> </li> <li> <span>Use Salesforce.com to track all leads, opportunities, activities and results in line with global License Compliance guidelines for closed loop tracking</span> </li> <li> <span>Use lead tracking tools to forecast compliance sales on a regular basis. Utilizes Autodesk customer self-audit process document, targeted account selling, Situational Negotiation Skills and forecasting guidelines to categorize leads according to quality of the lead; accurately forecasts against plans and targets</span> </li> <li> <span>Assist Value Added Resellers in providing customer quotes to satisfy compliance purchases, proposals, order forms and product information</span> </li> <li> <span>Work with Territory Sales for cross-selling or up-selling as appropriate</span> </li> <li> <span>M</span> <span>aintain basic knowledge of Autodesk products, competition and industry trends along with understanding project delivery methods</span> </li> <li> <span>Pro-actively establish collaborative relationships with territory sales teams engaging them with compliance customers to assemble alternate proposals to resolve compliance issues</span> <span> </span> </li> </ul> <p> <span> </span> <br> <b>Minimum Qualifications</b> <span> </span> </p> <ul> <li> <span>Experience and comfort with communicating and negotiating at executive level</span> <span> </span> </li> <li> <span> <b>Strong communication skills (verbal and written)</b> </span> <b> <span> - Turkish and English fluency required</span> </b> </li> <li> <span>Critical thinking skills to apply Autodesk licensing rules to various customer software deployments</span> </li> <li> <span>Ability to successfully mitigate complex pushback by customers regarding the compliance situation</span> </li> <li> <span>I.T. Knowledge is an advantage</span> <span> </span> </li> <li> <span>At least 2 years of Inside Sales experience</span> <span> </span> </li> <li> <span>Successful track record in a software sales role is a plus</span> <span> </span> </li> <li> <span>Ideally a previous experience in License compliance</span> <span> </span> </li> <li> <span>Understanding of software licensing models, license agreements and contracts</span> <span> </span> </li> <li> <span>Proficient in all Microsoft Office Products (Excel/Word/Power point)</span> <span> </span> </li> <li> <span>Proficient in utilizing various CRM tools (i.e. Salesforce.com, Siebel, etc)</span></li></ul>

<p>The IT Security Officer will help protect the organization s systems and information by monitoring security events, identifying vulnerabilities, implementing security controls and responding to incidents.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>SOC operations and daily SIEM alert investigation, preferably using Elastic Security. Experience with Splunk, QRadar or Microsoft Sentinel is also acceptable.</li><li>Practical experience with SIEM integration, including onboarding different log sources and developing, testing and tuning security use cases, correlation rules and alerts.</li><li>Practical threat intelligence experience using free or paid platforms to collect, validate and analyze indicators of compromise (IOCs) and supporting evidence.</li><li>EDR alert investigation, including process analysis, endpoint isolation, containment and false-positive identification.</li><li>Practical incident response for malware, phishing, unauthorized access and other security incidents.</li><li>Vulnerability assessment using Nessus, Tenable, Qualys or OpenVAS, including validating findings, prioritizing risks, following up remediation and retesting.</li><li>Hands-on network and web application penetration testing using Kali Linux, Nmap, Burp Suite, Metasploit or similar tools.</li><li>Windows and Linux security experience, including Windows Event Logs, Active Directory, PowerShell and Linux logs.</li><li>Practical security hardening for Active Directory, firewalls, Windows and Linux servers, with good experience applying CIS Benchmarks.</li><li>Good understanding of network security, firewalls, TCP/IP, DNS, VPNs and VLANs.</li><li>Ability to document security findings, prepare clear technical reports and provide practical remediation recommendations.</li><li>Hands-on experience investigating SIEM and EDR alerts and responding to security incidents.</li><li>Practical knowledge of vulnerability assessment, security hardening and remediation validation.</li><li>Ability to analyze threat intelligence, indicators of compromise and security logs.</li><li>Strong knowledge of network security, firewalls, IDS/IPS, TCP/IP, DNS, VPNs and VLANs.</li><li>Working knowledge of ISO/IEC 27001, risk assessment, security policies and audit requirements.</li><li>Strong analytical, problem-solving, documentation, and communication skills.</li><li>Bachelor's degree in Cyber Security, Computer Science, Information Technology, or a related field.</li><li>Minimum of 2 years of practical experience in cybersecurity.</li><li>Expertise in conducting security assessments.</li><li>Proven ability to develop and implement security policies.</li><li>Experience managing security and data protection risk assessments.</li><li>Preferred certifications (not mandatory):</li><li>SOC and Incident Response: Elastic Certified SIEM Analyst, eSOC, eCIR, eCTHP, eCDFP, HTB CDSA, BTL1, CCDL1.</li><li>Advanced Defensive Security: BTL2 or CCDL2.</li><li>Penetration Testing: OSCP/OSCP+, eJPT, eCPPT, eWPTX, HTB CPTS/CWES, or CEH Practical.</li><li>GRC and ISO: ISO/IEC 27001 Lead Implementer/Lead Auditor, CISA, or COBIT 2019.</li></ul>

<p> <strong>Who We Are:</strong> </p> <p>Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With team members around the world and a rich legacy spanning more than 50 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations.</p> <p> <strong>Who You Are:</strong> </p> <p>The Civil Engineer will support facility inspection and construction projects throughout the USCENTCOM region. This role is responsible for evaluating civil and structural conditions, reviewing construction activities and project plans, and ensuring facilities meet applicable Unified Facilities Criteria (UFC) standards. The position requires strong technical expertise, attention to detail, and the flexibility to support projects in international locations.</p> <p> <strong>What You ll Do:</strong> </p> <p>Versar will provide facility inspection teams that identify engineering deficiencies for new and existing construction in accordance with (IAW) various Unified Facilities Criteria (UFC) standards. Targeted services include:</p> <ul> <li>Perform evaluations IAW UFC 1-201-02 to establish compliance with minimum life safety and habitability requirements. </li> <li>Perform inspections on in-progress construction efforts IAW applicable UFC standards.</li> <li>Review plans for military construction projects, facility modernization, rehabilitation programs, or self-help projects for compliance with the appropriate UFC standards. </li> </ul> <p>The inspection teams will be primarily located in Kuwait or Jordan with inspection assignments anywhere within the United States Central Command (USCENTCOM) area of responsibility (AOR) including Bahrain, Egypt, Iran, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Oman, Pakistan, Qatar, Saudi Arabia, Syria, Tajikistan, Turkey, Turkmenistan, UAE, Uzbekistan, and Yemen. All services will be performed at existing and future US Military and coalition occupied facilities.</p> <p> <strong>What You ll Bring:</strong> </p> <ul> <li>Possess a degree in Civil or Structural Engineering from an accredited institution</li> <li>Possess at least two years of experience demonstrating the ability to apply the standards of UFC 1-200-01, UFC 1-201-02, UFC Series 3-200 and UFC Series 3-300.</li> <li>Have no less than two years of experience performing Civil-Structural inspections, reviews, and/or assessments. </li> <li>Exceptional computer skills in common business software including email, spreadsheets and document (MS-Outlook, MS-Excel, MS-Project, and MS-Word or equivalent).</li> <li>International experience and CENTCOM specific experience is preferred.</li> <li>The candidate must be a US citizen or a citizen from a NATO participating country that is able to obtain a US or NATO secret security clearance.</li> <li>The candidate must have the ability to work under austere conditions in the CENTCOM AOR and must pass a medical screening physical to obtain a "fitness for duty" letter. </li> <li>The candidate must pass a background check and be cleared by the US government. </li> <li>The candidate must possess a valid Passport with a minimum of 18 months before expiration. </li> <li>Candidate should expect to work six days a week, 10 hours a day </li> <li>Lodging and transportation will be provided by Versar or the US Government. Meals will be provided by the US Government in Dining Facilities or by Versar through Per Diem reimbursement.</li> <li>The candidate must commit to a one-year employment term. During this term, the candidate will receive two, two-week Rest and Relaxation periods outside of CENTCOM.</li> <li>Standard US wages will be uplifted for remote working conditions, and an elevated work week of up to 60 hours per week.</li> </ul> <p> <strong>EEO Commitment </strong> </p> <p>Versar Global Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.</p> <p>Versar Global Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</p> <p>Versar Global Solutions expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran. Improper interference with the ability of Versar Global Solutions employees to perform their job duties is not tolerated.</p> <p> <br> </p> <p>#LI-WJ1</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Possess a degree in Civil or Structural Engineering from an accredited institution</li><li>Possess at least two years of experience demonstrating the ability to apply the standards of UFC 1-200-01, UFC 1-201-02, UFC Series 3-200 and UFC Series 3-300.</li><li>Have no less than two years of experience performing Civil-Structural inspections, reviews, and/or assessments. </li><li>Exceptional computer skills in common business software including email, spreadsheets and document (MS-Outlook, MS-Excel, MS-Project, and MS-Word or equivalent).</li><li>International experience and CENTCOM specific experience is preferred.</li><li>The candidate must be a US citizen or a citizen from a NATO participating country that is able to obtain a US or NATO secret security clearance.</li><li>The candidate must have the ability to work under austere conditions in the CENTCOM AOR and must pass a medical screening physical to obtain a "fitness for duty" letter. </li><li>The candidate must pass a background check and be cleared by the US government. </li><li>The candidate must possess a valid Passport with a minimum of 18 months before expiration. </li><li>Candidate should expect to work six days a week, 10 hours a day </li><li>Lodging and transportation will be provided by Versar or the US Government. Meals will be provided by the US Government in Dining Facilities or by Versar through Per Diem reimbursement.</li><li>The candidate must commit to a one-year employment term. During this term, the candidate will receive two, two-week Rest and Relaxation periods outside of CENTCOM.</li><li>Standard US wages will be uplifted for remote working conditions, and an elevated work week of up to 60 hours per week.</li></ul>

<p>Result of Service Objectives: This consultancy aims to provide CSSD with senior technical and coordination support in facilities and infrastructure management; coordination of construction, renovation, and capital works; integration of sustainable procurement and environmental sustainability practices; support for energy, utilities, and emissions reporting; monitoring of contracts, SLAs, and service delivery; implementation support for the SMART Project; and improvement of procedures and operations. The incumbent provides senior technical support and coordination across CSSD functions, working closely with facilities management, procurement, and sustainability focal points. Work Location HQA Expected duration 6 months extendable Duties and Responsibilities Scope of work The Consultant will be responsible for activities described below and to assist the . Specific Outputs/Tasks include but not limited to:</p><p>Duties Responsibilities, impact, and work relationships of the post:</p><ul><li><strong>Facilities and Infrastructure Management</strong> The Consultant will coordinate CSSD facilities management operations and infrastructurerelated activities, support the planning and delivery of renovation, refurbishment, and capital works projects, promote lifecycle asset management principles, assist in updating facilities management procedures, SOPs, and technical guidelines, and recommend measures to improve the efficiency of facilities services.</li><li><strong>Project Coordination and Technical Support</strong> The Consultant will coordinate infrastructure and renovation projects through all implementation phases, provide technical input for the planning, implementation, and monitoring of capital works, monitor compliance with technical standards, timelines, and quality requirements, identify risks and report on project progress and challenges, and liaise with contractors and stakeholders to help resolve project-related issues.</li><li><strong>Sustainable Procurement and Environmental Sustainability (SMART Project)</strong> The Consultant will support implementation of the SMART Project within CSSD functions, integrate sustainability principles into procurement and administrative processes, contribute to sustainable procurement initiatives and awareness activities, support the collection and reporting of energy, utilities, and emissions data, advance efficiency measures and environmentally sustainable practices, and assist in implementing environmental action plans and related reporting.</li><li><strong>Contract and Service Monitoring</strong> The Consultant will monitor facilities management service contracts and SLAs, review procurement specifications and service requirements, follow up on contractor and service provider performance issues, support compliance with agreed service standards, and document service delivery performance.</li><li><strong>Institutional Coordination and Reporting</strong> The Consultant will coordinate with CSSD units and internal stakeholders on facilities and sustainability matters, prepare reports, updates, and analytical summaries for management, support operational improvements and updates to procedures, and facilitate knowledge sharing and internal coordination on sustainability initiatives.</li></ul><p>Presence at the duty station is required. The nature of the assignment requires the incumbent to perform the duties on site, with regular site visits, inspections, coordination, and oversight. Remote working or working from home is not suitable for this assignment.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualification Requirements</strong></p><p>Academic and Professional qualifications (as applicable)</p><ul><li>Minimum of a bachelor's degree from a recognized university in a field relevant to the scope of work, such as: Facilities Management, Civil Engineering, Environmental Management, or another related discipline.</li><li>A minimum of Six years of progressively responsible experience is required in areas directly related to the scope of work, including facilities management, infrastructure coordination, construction or renovation project support, sustainable procurement, environmental sustainability, and contract or service monitoring.</li></ul><p><strong>DESIRABLE QUALIFICATIONS</strong></p><p>Specialization in Sustainability Administration and Procurement related issues with practical experiences in implementation of facility management and sustainable procurement projects</p><p><strong>Additional Information</strong></p><p>COMPETENCIES</p><ul><li>UN Core Values of Integrity, Professionalism, Respect for Diversity and Gender.</li><li>Professionalism: Knowledge of system development workflow and document flow processes, ability to conduct research and gather information from a wide variety of standard and non-standard sources, is conscientious and efficient in meeting commitments, observing deadlines, and achieving results.</li><li>Communication: Proven ability to write in a clear and concise manner and to communicate effectively, including the ability to prepare reports and conduct presentations, articulating options concisely, conveying maximum information, making, and defending recommendations.</li><li>Teamwork: Strong interpersonal skills, including the ability to: operate effectively across organizational boundaries; and establish and maintain effective working relations with people in a multi-cultural, multi-ethnic environment, with sensitivity and respect for diversity</li><li>Functional</li><li>Analyzing</li><li>Applying Technical Expertise</li><li>Planning and Organizing</li><li>Following Instructions and Procedures</li><li>Adapting and Responding to Change</li><li>Problem Solving</li><li>Leadership (as applicable)</li><li>Delivering Results</li><li>Managing Complexity and Change</li><li>Managing tasks and priorities</li><li>Delivering results under pressure</li><li>Coordination and teamwork support</li></ul><p>Sound knowledge of facilities management, infrastructure coordination, construction methods, health and safety requirements, and quality assurance practices. Ability to review and interpret technical drawings, specifications, construction plans, procurement requirements, and service standards. - Strong skills in project coordination, monitoring, reporting, stakeholder follow-up, and contractor performance review. - Understanding of sustainable procurement principles, environmental sustainability practices, and energy, utilities, and emissions reporting. - Ability to support the development and update of SOPs, procedures, technical guidelines, and analytical reports. - Ability to work under pressure and manage multiple tasks simultaneously - Strong interpersonal and communication skills - Proficient in MS Office applications and project management tools</p><p>A minimum of Six years of progressively responsible experience is required in areas directly related to the scope of work, including facilities management, infrastructure coordination, construction or renovation project support, sustainable procurement, environmental sustainability, and contract or service monitoring. Experience with international organizations is considered an asset, and knowledge of the host country's business environment, relevant laws, regulations, and practices is desirable. Experience in UN Sustainability projects is an asset. practical experiences in implementation of facility management and sustainable procurement projects</p><p>Languages Excellent written and spoken English and Arabic are required</p><p>United Nations Considerations</p><p>The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment. As per UN policy, Consultants and Individual Contractors may not apply for or be appointed to any position in the Professional or above categories and for positions at the FS-6 and FS-7 levels in the Field Service category within six months of the end of their current or most recent service. This restriction does not apply to associate experts(Junior Professional Officers) appointed under the Staff Rules.</p>

<p><strong>ORGANIZATION DESCRIPTION</strong></p> <p>Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at <a href="http://www.amideast.org/">www.amideast.org</a>.</p> <p><strong>POSITION DESCRIPTION</strong></p> <p>Under the supervision of the Programs Manager, the incumbent will provide administrative, logistical, and operational support throughout the project lifecycle with a particular focus on alumni recruitment and coordination, project administration, production logistics, reporting, communications, database management, and stakeholder engagement.</p> <p>The Programs Assistant will support the implementation and monitoring of project activities by conducting field visits to project sites, including tapping sites, assisting line management with project follow-up, and documentation, and providing logistical and procurement support for development and institutional projects.</p> <p>The Programs Assistant will contribute to the smooth implementation or project activities by maintaining accurate project records, coordinating with alumni and relevant stakeholders across Jordan, and supporting content production, and dissemination activities. The incumbent will also assist with the preparation of project records, the maintenance of databases, and the coordination of project-related logistics, in accordance with established procedures and the guidance of the Programs Manager.</p> <p><strong>RESPONSIBILITIES</strong></p> <p><strong>Alumni Recruitment &amp; Participant Management</strong></p> <ul> <li>Support the implementation of alumni outreach and recruitment activities</li> <li>Assist with the administration of the project registration/application process</li> <li>Review and organize alumni submissions and supporting documents</li> <li>Maintain and regularly update participant databases</li> <li>Conduct participant outreach via phone, email, and WhatsApp</li> <li>Schedule and coordinate interviews, meetings, filming sessions, and follow-up communications</li> <li>Assist with collecting participant consent forms and media release forms</li> <li>&nbsp;Maintain accurate records of participant engagement and communications</li> </ul> <p><strong>Production &amp; Logistics Coordination</strong></p> <ul> <li>Assist with coordination between alumni, Amideast staff, and the production company</li> <li>Coordinate filming schedules with participants and production teams under the guidance of the Programs Manager Assist in organizing travel schedules for project staff, alumni and production crews</li> <li>Prepare schedules, briefing materials, contact sheets, and logistics plans</li> <li>&nbsp;Maintain records of production progress and follow up on outstanding activities with relevant parties</li> </ul> <p><strong>Program Administration</strong></p> <ul> <li>Maintain project files and documentation in accordance with Amideast standards and procedures</li> <li>Organize project correspondence and records</li> <li>&nbsp;Assist in preparing meeting agendas, recording meeting minutes, and updating action-item trackers</li> <li>&nbsp;Provide administrative support for procurement and contracting processes, as required</li> <li>Assist with invoice tracking and administrative documentation</li> <li>Support preparation of internal progress updates and reports by collecting and organizing relevant information</li> </ul> <p><strong>Project Follow-up and Reporting Support</strong></p> <ul> <li>&nbsp;Maintain project trackers and participant databases and ensure that information is accurate and up to date</li> <li>Collect, compile, and organize information required for project reporting</li> <li>Track story production milestones and dissemination status</li> <li>Compile content performance information provided by the production company, as required</li> <li>Assist in documenting &nbsp;project, achievements, success stories, and lessons learned under the guidance of the Programs Manager</li> </ul> <p><strong>Communications &amp; Stakeholder Coordination</strong></p> <ul> <li>Support communication with: <ul> <li>U.S. Embassy representatives</li> <li>Exchange program alumni</li> <li>Media production partners</li> <li>Internal Amideast departments</li> </ul> </li> <li>Draft routine emails and participant communications for review, as appropriate</li> <li>Assist with content collection and project documentation</li> <li>&nbsp;Support the coordination of approval processes and the exchange of documents among relevant stakeholders</li> </ul> <p><strong>Archive &amp; Asset Management</strong></p> <ul> <li>Maintain organized digital archives for all project materials</li> <li>Track receipt of: <ul> <li>Final videos</li> <li>Photographs</li> <li>Raw footage</li> <li>Audio files</li> <li>Consent forms</li> <li>Production documentation</li> </ul> </li> <li>Ensure that project materials are properly stored, organized, and accessible to authorized personnel</li> </ul> <p><strong>General Duties:</strong></p> <ul> <li>Communicate and coordinate frequently, accurately, and responsibly with Amideast’s office in Amman and program staff</li> </ul> <ul> <li>Demonstrate professional conduct and communicate in a manner consistent with Amideast’s mission of strengthening partnerships and mutual understanding <ul> <li>Follow Amideast’s policies, standard operating procedures, and established administrative processes</li> <li>Support day-to-day communication with designated representatives of Amideast’s corporate clients, as assigned</li> </ul> </li> </ul> <ul> <li>&nbsp;Coordinate with relevant departments, including External Relations, to support the promotion of Amideast’s programs, products, and services Perform any other Amideast work-related duties requested by the Programs Manager and/or Country Director, including providing administrative and logistical support to other departments as required</li> </ul> <p><strong>QUALIFICATIONS AND SKILLS</strong><br> <strong><em>Required</em></strong></p> <ul> <li>A bachelor's degree in Business Administration, Communications, Marketing, International Relations, Media Studies or a related field</li> <li>A minimum of 1 year of relevant experience</li> <li>English proficiency at B2 level or above, in accordance with the (CEFR Level Alignment)</li> <li>Proficiency in Arabic (speaking and writing)</li> <li>Ability to work effectively as part of a team</li> <li>Computer literacy in MS Office and Google Workspace (Docs, Sheets forms and drive)</li> <li>Ability to multitask and prioritize responsibilities</li> <li>Excellent oral communication and interpersonal skills</li> <li>Basic problem-solving and decision-making skills</li> <li>&nbsp;Good organizational skills and attention to detail Effective time-management skills</li> <li>Ability to work under pressure and meet tight deadlines</li> <li>Dependable, approachable, and professional in conduct and communication</li> <li>Service-oriented, with a proactive approach to assisting colleagues, participants, and stakeholders</li> <li>A proactive attitude, willingness to learn, and a positive approach to work</li> <li>Ability to maintain confidentiality and handle sensitive information responsibly</li> </ul> <p><strong>WORK ENVIRONMENT</strong></p> <p>The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis).</p> <ul> <li>Computer (laptop or desktop)</li> <li>Printer/Photocopier/Scanner/Fax</li> <li>Telephone</li> <li>Other (Specify if any)</li> </ul> <p>Up to 20% business travel may be needed to support the two programs as needed.</p> <p>The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.</p> <p>Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.</p> <p>Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.</p> <p><strong><span>Amideast provides covered training opportunities for its staff within its current portfolio of offered services and that it invests in the advancement of its staff’s capabilities and skills to better perform at their roles.</span></strong></p> <p><strong><span>Please&nbsp;note only the shortlisted candidates will be contacted. Interviews will be conducted on rolling basis and the vacancy will be closed when filled.</span></strong></p>

<ul><li>Manage the preparation, review and administration of contracts and commercial agreements for construction, refurbishment and high-end finishing projects within a VVIP private estate</li><li>Protect the client's contractual interests and ensure compliance by contractors and suppliers</li><li>Manage contractual correspondence and variations</li><li>Maintain accurate records throughout the project lifecycle</li><li>Work closely with project management, cost control, consultants, contractors and suppliers to ensure all parties fulfil their obligations</li><li>Draft and review contracts, agreements, task orders and scopes of work</li><li>Prepare purchase orders, change orders and contract modifications</li><li>Draft formal contractual correspondence, notices and responses</li><li>Develop and review contractual terms and conditions</li><li>Ensure agreements accurately reflect approved commercial and technical requirements</li><li>Provide contractual guidance and support to project management and relevant departments</li><li>Administer construction, consultancy, contractor and supplier agreements</li><li>Monitor contractual performance throughout the complete project lifecycle</li><li>Identify contractual risks, breaches, inconsistencies and potential disputes</li><li>Address contractual discrepancies and modifications promptly and effectively</li><li>Coordinate resolution of contractual issues with project stakeholders</li><li>Review contractor and supplier invoices for accuracy and contractual compliance</li><li>Assist in preparing progress payment certificates with Cost Control</li><li>Review project forecasts, variation orders and associated commercial documentation</li><li>Evaluate contractual basis and financial impact of proposed variations</li><li>Prepare responses to contractual queries raised by contractors</li><li>Review and respond to formal letters submitted by contractors, consultants and suppliers</li><li>Prepare notices relating to delays, non-compliance, variations and contractual entitlements</li><li>Review performance guarantees, advance-payment guarantees, retention bonds and other securities</li><li>Review contractor and supplier insurance policies for contractual compliance</li><li>Monitor validity and renewal of guarantees, bonds and insurance policies</li><li>Maintain accurate records of correspondence, amendments, claims and change orders</li><li>Establish and maintain contract registers and document-control systems</li><li>Ensure contractual records are properly archived and accessible</li><li>Support contractual negotiations, claims assessment and dispute resolution</li><li>Assist with contract close-out, final accounts and release of securities</li><li>Prepare regular contractual status and risk reports for management</li><li>Maintain strict confidentiality concerning all project and commercial information</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Civil Engineering</li><li>Additional qualification in Contract Management, Construction Management, Quantity Surveying or Commercial Management highly regarded</li><li>Relevant professional certification or membership advantageous</li><li>Fluent English, written and spoken — mandatory</li><li>Knowledge of Hindi, Tamil, Malayalam, Sinhala or another Indian or Sri Lankan language advantageous</li><li>Strong experience drafting and administering construction contracts and commercial agreements</li><li>Proven knowledge of contractual terms, conditions, scopes of work and change-management procedures</li><li>Experience managing contracts for luxury residences, palaces, five-star hotels or high-end construction projects preferred</li><li>Demonstrated experience reviewing contractor and supplier invoices</li><li>Experience preparing progress payment certificates, forecasts and variation orders</li><li>Strong understanding of construction guarantees, bonds and insurance requirements</li><li>Middle East construction experience highly regarded</li></ul>

<p>Support the Capacity Strengthening Lead in implementing of capacity strengthening activities for GoJ and RFAO staff, local institutions, and contractors under the Jordan MELA work order. Contribute to training needs assessments and annual capacity strengthening plans for government, implementing partners, and local institutions. Support the design and delivery of basic, intermediate, and advanced training on MEL and managing-for-results topics. Develop practical training curricula, facilitator guides, job aids, presentations, and other learning materials. Provide mentoring, coaching, and technical assistance on topics such as theories of change, indicator development, DQAs, work planning, and adaptive management to MEL stakeholders. Support implementation of institutional support to MoPSD and the development of its MEL roadmap. Assist with the development of SOPs and tools for data collection, validation, reporting, learning, and feedback. Support workshops, consultations, communities of practice, peer learning exchanges, and other capacity strengthening events. Coordinate with technical leads to ensure capacity strengthening activities respond to identified institutional and stakeholder needs. Track participation, completion, adoption, and follow-up actions to assess training and technical assistance effectiveness. Document activity outputs, mentoring engagements, lessons learned, and recommendations for continuous improvement. Support sustainability, local ownership, and phased handover of capacity strengthening tools and systems.</p><p>This is a full-time position. The expected working day is from Sunday to Thursday, 40 hours per week. This position is required to be in the office Sunday Thursday. This arrangement is subject to review and may change at the company s discretion.</p><p>Life at Tetra Tech: The perks of working at Tetra Tech include: Comprehensive and market-competitive benefits. Merit-based financial rewards. Flexibility and company-wide commitment to work/life balance. Collaborative team atmosphere that values the contributions of all employees. Learning and development opportunities for ongoing professional growth.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in international development, public administration, education, social sciences, public policy, monitoring and evaluation, or a related field required; master s degree preferred. Minimum of 5 years of experience in capacity strengthening, training, institutional development, MEL, organizational learning, or related technical assistance. Demonstrated experience designing and delivering training, mentoring, coaching, workshops, or other capacity building activities. Demonstrated ability to develop practical tools, curricula, and learning products for diverse audiences. Familiarity with MEL systems, data quality assurance, theories of change, organizational learning, and government capacity strengthening preferred. Experience supporting government counterparts, public sector institutions, implementing partners, or local organizations preferred. Strong facilitation, convening, and stakeholder engagement skills. Experience working in Jordan and/or the MENA region strongly preferred. Excellent written and oral communication skills in English and Arabic required.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Objectives: This consultancy aims to provide CSSD with senior technical and coordination support in facilities and infrastructure management; coordination of construction, renovation, and capital works; integration of sustainable procurement and environmental sustainability practices; support for energy, utilities, and emissions reporting; monitoring of contracts, SLAs, and service delivery; implementation support for the SMART Project; and improvement of procedures and operations. The incumbent provides senior technical support and coordination across CSSD functions, working closely with facilities management, procurement, and sustainability focal points.<br> Work Location<br>HQA<br> Expected duration<br>6 months extendable<br> Duties and Responsibilities<br>Scope of work The Consultant will be responsible for activities described below and to assist the …. Specific Outputs/Tasks include but not limited to: Duties Responsibilities, impact, and work relationships of the post: - Facilities and Infrastructure Management The Consultant will coordinate CSSD facilities management operations and infrastructurerelated activities, support the planning and delivery of renovation, refurbishment, and capital works projects, promote lifecycle asset management principles, assist in updating facilities management procedures, SOPs, and technical guidelines, and recommend measures to improve the efficiency of facilities services. - Project Coordination and Technical Support The Consultant will coordinate infrastructure and renovation projects through all implementation phases, provide technical input for the planning, implementation, and monitoring of capital works, monitor compliance with technical standards, timelines, and quality requirements, identify risks and report on project progress and challenges, and liaise with contractors and stakeholders to help resolve project-related issues. - Sustainable Procurement and Environmental Sustainability (SMART Project) The Consultant will support implementation of the SMART Project within CSSD functions, integrate sustainability principles into procurement and administrative processes, contribute to sustainable procurement initiatives and awareness activities, support the collection and reporting of energy, utilities, and emissions data, advance efficiency measures and environmentally sustainable practices, and assist in implementing environmental action plans and related reporting. - Contract and Service Monitoring The Consultant will monitor facilities management service contracts and SLAs, review procurement specifications and service requirements, follow up on contractor and service provider performance issues, support compliance with agreed service standards, and document service delivery performance. Institutional Coordination and Reporting The Consultant will coordinate with CSSD units and internal stakeholders on facilities and sustainability matters, prepare reports, updates, and analytical summaries for management, support operational improvements and updates to procedures, and facilitate knowledge sharing and internal coordination on sustainability initiatives. Presence at the duty station is required. The nature of the assignment requires the incumbent to perform the duties on site, with regular site visits, inspections, coordination, and oversight. Remote working or working from home is not suitable for this assignment.<br> Qualifications/special skills<br>Qualification Requirements Academic and Professional qualifications (as applicable) - Minimum of a bachelor's degree from a recognized university in a field relevant to the scope of work, such as: Facilities Management, Civil Engineering, Environmental Management, or another related discipline. - A minimum of Six years of progressively responsible experience is required in areas directly related to the scope of work, including facilities management, infrastructure coordination, construction or renovation project support, sustainable procurement, environmental sustainability, and contract or service monitoring. DESIRABLE QUALIFICATIONS Specialization in Sustainability Administration and Procurement related issues with practical experiences in implementation of facility management and sustainable procurement projects Additional Information COMPETENCIES • UN Core Values of Integrity, Professionalism, Respect for Diversity and Gender. • Professionalism: Knowledge of system development workflow and document flow processes, ability to conduct research and gather information from a wide variety of standard and non-standard sources, is conscientious and efficient in meeting commitments, observing deadlines, and achieving results. • Communication: Proven ability to write in a clear and concise manner and to communicate effectively, including the ability to prepare reports and conduct presentations, articulating options concisely, conveying maximum information, making, and defending recommendations. • Teamwork: Strong interpersonal skills, including the ability to: operate effectively across organizational boundaries; and establish and maintain effective working relations with people in a multi-cultural, multi-ethnic environment, with sensitivity and respect for diversity Functional • Analyzing • Applying Technical Expertise • Planning and Organizing • Following Instructions and Procedures • Adapting and Responding to Change • Problem Solving * Leadership (as applicable) • Delivering Results • Managing Complexity and Change • Managing tasks and priorities • Delivering results under pressure • Coordination and teamwork support Sound knowledge of facilities management, infrastructure coordination, construction methods, health and safety requirements, and quality assurance practices. Ability to review and interpret technical drawings, specifications, construction plans, procurement requirements, and service standards. - Strong skills in project coordination, monitoring, reporting, stakeholder follow-up, and contractor performance review. - Understanding of sustainable procurement principles, environmental sustainability practices, and energy, utilities, and emissions reporting. - Ability to support the development and update of SOPs, procedures, technical guidelines, and analytical reports. - Ability to work under pressure and manage multiple tasks simultaneously - Strong interpersonal and communication skills - Proficient in MS Office applications and project management tools A minimum of Six years of progressively responsible experience is required in areas directly related to the scope of work, including facilities management, infrastructure coordination, construction or renovation project support, sustainable procurement, environmental sustainability, and contract or service monitoring. Experience with international organizations is considered an asset, and knowledge of the host country's business environment, relevant laws, regulations, and practices is desirable. Experience in UN Sustainability projects is an asset. practical experiences in implementation of facility management and sustainable procurement projects<br> Languages<br>Excellent written and spoken English and Arabic are required United Nations Considerations The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment. As per UN policy, Consultants and Individual Contractors may not apply for or be appointed to any position in the Professional or above categories and for positions at the FS-6 and FS-7 levels in the Field Service category within six months of the end of their current or most recent service. This restriction does not apply to associate experts(Junior Professional Officers) appointed under the Staff Rules. No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS' BANK ACCOUNTS.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p> </p> <p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p>

<p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p> </p> <p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p>

<p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p> </p> <p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <p><span>We are looking for a highly motivated and passionate candidate to </span><span>Work on the design, development, and implementation of both Robotic Process Automation (RPA) and AI-powered automation solutions across the organization. This involves identifying and designing intelligent automation workflows that integrate traditional RPA with advanced Artificial Intelligence technologies, including AI chatbots, document understanding, and agentic AI systems.</span></p><br><p><span>Key responsibilities include developing automation solutions based on operational needs, scripting and coding within RPA tools, and incorporating AI models where applicable to enhance process intelligence. The developer will also ensure that automated solutions perform as intended in production, troubleshoot and optimize workflows, and maintain comprehensive documentation of automation procedures.</span></p><br><p><span>Main Responsibilities, will include but will not be limited to:</span></p><br><ul><li><p><span>Design automation processes as per the operational needs of an organization.</span></p><br></li><li><p><span>Script and coding in any RPA tool to resolve automation issues. In addition to that, develop machine learning and artificial intelligence solutions using Python language.</span></p><br></li><li><p><span>Review the code, design and providing expertise in the development, and integration of systems.</span></p><br></li><li><p><span>Configure new automation with efficient and easily understandable automation tools</span></p><br></li><li><p><span>Support the launch and implementation of RPA solutions after development phase and monitoring robots’ operations, processes, servers on daily basis</span></p><br></li><li><p><span>Assure the quality of the automation (QA processes) by doing testing after development phase in addition to testing scenarios documentation.</span></p><br></li><li><p><span>Work directly with stakeholders to capture business requirements and translate them into technical approaches and designs that can be implemented</span></p><br></li><li><p><span>Collaborate with development team members to ensure proper implementation and integration of the solutions.</span></p><br></li><li><p><span>Develop APIs and Integration using various types of APIs (SOUP, REST and JSON)</span></p><br></li><li><p><span>Deploy RPA components including orchestrator, robots, development tools, code repositories and logging tools.</span></p><br></li></ul> <br> <br><br> What We Need From You <br> <p><span>o be shortlisted for this position, you will need to comply with all of the below requirements:</span></p><br><ul><li><p><span>Holds a bachelor’s degree in </span><span>engineering, IT, Artificial Intelligence</span><span> or any related field</span></p><br></li><li><p><span>Preferred: 2 years of relevant experience.</span></p><br></li></ul> <br> <br><br> Inclusive job statement: <br> <p><span>We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or are deaf) and need us to make any adjustments, changes or do anything differently during the recruitment process, please let us know through the application form.</span></p><br><p><span>Workplace adjustments will be made on a case-by-case basis, but some (non-exhaustive) examples include:</span></p><br><ul><li><p><span>Providing extra time in assessments and interviews.</span></p><br></li><li><p><span>Providing communication support such as a sign language interpreter during the interview.</span></p><br></li><li><p><span>Providing interview questions in advance to the interview&nbsp;-this will only be considered as a reasonable accommodation for specific and verified individual requirements.</span></p><br></li><li><p><span>Holding the interview/assessment in an accessible building.</span></p><br></li><li><p><span>Holding interviews in different formats, such as over the phone or via a video call.</span></p><br></li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Job Title:</p><br><br>Customer Service Representative (Bilingual: Italian/English) - Amman<br><p>Job Description</p><br><br>The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities&nbsp;<p>• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)</p><br><br><br><p>• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</p><br><br><br><p>• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</p><br><br><br><p>• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</p><br><br><br><p>• Maintain basic knowledge of client products and/or services</p><br><br><br><p>• Prepare complete and accurate work including appropriately notating accounts as required</p><br><br><br><p>• Participate in activities designed to improve customer satisfaction and business performance</p><br><br><br><p>• Offer additional products and/or services</p><br><br><br><p>• Track, document and retrieve information in call tracking database</p><br><br><br><p>• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</p><br><br><br>Candidate Profile&nbsp;<ul><li>Bachelor's degree or diploma in any related field</li><li>Three to six months of relevant experience preferred</li><li>Proficient or bilingual in Italian and English </li><li>Strong computer navigation skills and PC Knowledge, Courteous with strong customer service orientation</li><li>Ability to effectively communicate, both written and verbally</li><li>Dependable with strong attention to detail</li><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li><li>Tolerance for repetitive work in a fast-paced, high production work environment</li><li>Ability to work as a team member, as well as independently</li><li>Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner</li><li>Ability to rotate shifts, as needed</li><li>Based on location and/or program, additional experience/skills may be required</li></ul><br><p>*Job requirements may vary by country and will not contravene any local laws</p><br><br>Career Framework Role&nbsp;<p>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</p><br><br><b>Disclaimer </b><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><br><br><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p><br><br><br><p>Location:</p><br><br>JOR Amman - Suliman Al Nabulsi St, Abdali Mall Building, Abdali Boulevard, Amman, Jordan<br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Full time<br> </div>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p> </p> <p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>

<p>POSITION SUMMARY Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees. Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: High school diploma or G.E.D. equivalent.</li><li>Related Work Experience: At least 2 years of related work experience.</li><li>Supervisory Experience: At least 1 year of supervisory experience.</li><li>License or Certification: None</li></ul>

<p>POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p> </p> <p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Purpose As a Commercial Support Manager, you will play a crucial role in managing sales data, analyzing performance metrics, streamlining sales processes, and providing insights to improve overall sales productivity.<br> The Commercial Support Senior Manager will work closely with cross-functional teams, including Business Development, Marketing &amp; Finance, to ensure alignment and support the achievement of sales goals.<br> Duties &amp; Responsibilities Commercial Support Manage the process of supporting the commercial team in preparing proposals and presentations to ensure accuracy and consistency of information.<br> Supervise the response process for new client inquiries, particularly when the commercial team is unavailable due to meetings or conferences.<br> Ensure the client onboarding process on T-portal runs smoothly, with accurate and verified details.<br> Oversee the contract management process, ensuring effective coordination between legal, clients, and the commercial team.<br> Provide general administrative support to the commercial team as needed.<br> CRM &amp; Data Management Oversee the Commercial Team's collateral on OneDrive, including proposals and presentation templates, and sales enablement materials.<br> Oversee the collection, management, and analysis of Salesforce data to provide actionable insights for decision-making.<br> Maintain and improve CRM systems, ensuring data accuracy and completeness.<br> Generate and distribute regular sales performance reports and dashboards.<br> Performance Analysis and Reporting Report on sales metrics, KPIs, and trends to provide insights and recommendations to sales leadership.<br> Support the development of sales forecasts and assist in setting sales targets.<br> Sales Enablement Collaborate with the commercial team to identify training needs and coordinate the development of training materials and programs.<br> Provide tools and support to the commercial team to enhance productivity and success.<br> Cross-Functional Collaboration Assist the CRO and VP of Growth in partnering with finance to ensure accurate sales forecasting and budgeting.<br> Collaborate with the commercial team to improve customer retention and satisfaction.<br> Technology and Tools Management Evaluate, implement, and manage sales tools and technologies to streamline sales processes such as CRM.<br> Provide training and support for sales tools to ensure effective utilization by the sales team.<br> Process Documentation and Compliance Document and maintain sales processes, policies, and procedures.<br> Ensure compliance with company policies and regulatory requirements related to sales operations.<br> Education, Experience &amp; Qualifications A bachelor’s degree in business management, marketing, or any related field is preferable.<br> 8-10 years of proven experience in sales support or administrative roles.<br> Proficiency in data analysis, reporting, and the use of business intelligence tools.<br> Strong understanding of sales processes, CRM systems, and sales enablement tools.<br> Strong organizational skills and attention to detail.<br> Excellent analytical and problem-solving skills.<br> Ability to multitask and prioritize workload effectively.<br> Excellent verbal and written communication skills.<br> Experience with CRM software (e.<br>g., Salesforce, HubSpot) and sales analytics tools.<br> Excellent level of proficiency with MS Office (Word, Excel, PowerPoint, Outlook).<br> Excellent command of both spoken and written English.<br></span> </div>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p> </p> <p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>

<p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p> </p> <p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p>