E-marketing Jobs in Jordan

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <li>Prepare and process third-party invoices, credit notes, and debit notes in the accounting system.</li> <li>Reconcile accounts and records with third-party customers.</li> <li>Prepare and send customer statements of account.</li> <li>Follow up with customers on outstanding payments and collections.</li> <li>Coordinate with the Commercial team to resolve collection-related issues.</li> <li>Prepare and monitor the monthly aging report for accounts receivable.</li> <li>Verify the accuracy of invoices, accounting documents, and financial records.</li> <li>Process intercompany invoices, credit notes, debit notes, and recharge invoices.</li> <li>Reconcile intercompany customer and supplier accounts.</li> <li>Maintain accurate records of payments, invoices, and financial transactions.</li> <li>Support month-end closing activities and account reconciliations.</li> <li>Prepare required documentation and schedules for internal and external audits.</li> <li>Support cash and credit-card collection reconciliations and investigate discrepancies when required.</li> <li>Ensure compliance with relevant accounting policies, processes, and standard operating procedures.</li> <li>Escalate complex reconciliation or collection issues to the appropriate stakeholders in a timely manner.</li> <h4>What you’ll need to succeed</h4> <li>Good knowledge of accounts receivable (AR) practices, procedures, billing requirements, and transactions.</li> <li>Knowledge of accounting methods, processes, and financial reporting.</li> <li>Ability to process payments, credits, debits, adjustments, and different types of AR transactions.</li> <li>Good understanding of generally accepted accounting principles (GAAP).</li> <li>Strong data gathering and reporting capabilities.</li> <li>Ability to maintain accurate financial and accounting records.</li> <li>Good communication and stakeholder-management skills.</li> <li>Strong attention to detail and accuracy.</li> <li>Ability to collaborate effectively with internal and external stakeholders.</li> <li>Results-oriented with the ability to manage deadlines and adapt to changing requirements.</li> <li>Understanding of data governance and proper handling of financial information.</li> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities, and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<p>This is to announce that Amman delegation has a <strong><u>vacancy</u></strong> for&nbsp;a <strong>PFL Team Leader at</strong> the <strong>SYJ Protection Department</strong><strong> based in Amman, Jordan.</strong></p> <p>The SYJ Protection of family links Field Officer 3 (PFL Field Officer 3) supports the implementation and monitoring of ICRC PFL activities set by the Syria delegation for the Syria Support Office (SYJ) based in Amman. SYJ plays the role of a Protection back office for the Syria delegation.</p> <p><strong>___________________________________________________________________________________________</strong></p> <p><strong><u>General duties</u></strong></p> <ul> <li>Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement</li> <li>Understands and adheres to the ICRC Code of Conduct</li> <li>Understands the roles of the components of the International Red Cross and Red Crescent Movement</li> <li>Always respects and observes staff regulations and security rules</li> <li>Always professionally represent the ICRC</li> <li>Develops and maintains a pleasant and conducive working environment with colleagues and line managers</li> <li>Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC</li> <li>May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary, and most often for other tasks of the SYJ unit</li> </ul> <p><strong><u>ACCOUNTABILITIES AND RESPONSIBILITIES</u></strong></p> <p>In line with existing working procedures, and institutional guidelines, the PFL Field Officer 3:</p> <ul> <li>Under the supervision of the Head of SYJ and in line with established workflows; ensures that proper individual follow-up of cases is provided, by communicating with other ICRC structures, the sub-delegations in Syria, and National Societies for all STM PFL-related individual requests and caseload revision analysis and leads the work of their team for this purpose.</li> <li>Supports the Head of SYJ in the implementation of protection activities in Syria in line with existing PFL guidelines and working procedures and ensures proper supervision and timely management of all PFL requests (including F/FF, AoA/TC, non-indexed cases, missing caseload, etc.) attributed from the STM inbox (dam_tracing_services) as well as demands for analysis.</li> <li>Provides Backoffice support to the protection team in Syria related to any PFL question raised (collections of requests, establishment of lists, follow up on “to-dos”, transmission of documents/cases, analysis etc.).</li> <li>Is responsible to attribute tasks and caseloads to their team and takes concretely part in the treatment of complex cases directly (approx. 20% of the daily treatment of cases), especially when it involves coordination with other colleagues from other sections/ departments/ Syria.</li> <li>Is the PFL counterpart of the Data Manager in charge of the files h/she supervises for any question related to data processes; the tools and transmission of information.</li> <li>Filters and summarizes weekly all issues and questions to be addressed regarding the daily business to report to the Head of SYJ and shares further when relevant.</li> <li>Censors and processes Red Cross Messages and enter them in the ICRC SYJ Tracking Tool, and flags patterns/inconsistencies to the Head of SYJ.</li> <li>Ensures data entry and quality control of PFL cases managed by their team (incoming/outgoing).</li> <li>Ensures team’s adherence to PROT6 procedures and workflows. Any required interpretation/ doubt on its application must be escalated and mitigated with the Head of SYJ.</li> <li>Ensures that their own entries in the Tracking Tool corresponds and mirror the necessary data in the PROT6, as well in the physical individual files, according to the predefined standards (DATA).</li> <li>Is the Focal Point for analysing and prioritizing the caseloads to be addressed by their team in line with the objectives of concerned departments (under the lead of DAM) to, ultimately, enable the Head of SYJ and the Coordination in DAM to set up PFL/Missing priorities.</li> <li>Contributes to supervise the B2 positions in the Unit for the daily management of the STM, the treatment of AoAs/RCMs/Notifications/Attestations/TCs, cases to be analysed and all referrals, when needed.</li> <li>Performs regular follow-up of individual specific cases with the National Societies and ICRC delegations and structures for related individual requests whenever complex cases arise and require their expertise (under the supervision of the Head of SYS when relevant),</li> <li>Ensures the sustainability of the work among the team members and the coordination with the staff of other teams.</li> <li>Delivers briefing and ensures onboarding to staff involved upon Head of SYJ demand and in cooperation with other team leaders.</li> <li>Recruit SYJ team members when needed, under the supervision of the Head of SYJ.</li> <li>Ensures the mobilization of their team when SYJ collective efforts are requested under pressure to treat other unit’s files.</li> <li>Keeps abreast of the political developments in Syria and monitors and documents Syria PFL and missing person files related topics, as per Caseload Revision and Analysis tasks, in line with DAM requests.</li> <li>Undertakes archiving tasks in line with standard procedures.</li> <li>Supports the post- and pre-visit preparations of the field teams in Syria PFL wise.</li> <li>Translates/interprets upon request for SYJ.</li> <li>Contributes to reporting and the collection of statistical data.</li> <li>Carries out administrative tasks relating to the follow-up of PFL activities.</li> <li>Carries out additional tasks relating to PFL/Missing in Syria and supports other tasks of the SYS-SYJ workload on demand of the Head of Unit.</li> </ul> <p><strong><u>PEOPLE MANAGEMENT RESPONSIBILITIES </u></strong></p> <ul> <li>S/he manages, coordinates, coaches, and monitors a team of 1 to 5 PFL Field Officers to conduct daily PFL activities spanning from quality control to addressing, sharing and reporting on PFL cases with a large number of National Societies/ICRC Delegations (= Family Links Network).</li> <li>Understands and supervises the Performance Management &amp; Development (PMD) activities for the assigned team.</li> <li>Makes sure that deadlines for the PMD cycle are met.</li> <li>Engages in ongoing and continuous feedback and support, for employees directly supervised.</li> <li>Organizes regular meetings with the Head of SYJ.</li> <li>Organizes, along with the Head of SYJ, regular meetings within the assigned team to ensure optimal coordination of the work and proper flow of information.</li> <li>Plans and coordinates the annual leave of the field officers under their supervision ensuring continuity of the operations throughout the year and making sure that there are no outstanding holiday balances at the end of the year.</li> <li>Coordinates and supports the employees under their supervision in their personal development by coaching and advising them on internal and external training and development possibilities.</li> </ul> <p><strong><u>EDUCATION AND PROFESSIONAL EXPERIENCE REQUIRED </u></strong></p> <ul> <li>University degree or equivalent in law, social science, international relations or related field.</li> <li>6 to 9 years of experience working in humanitarian organizations or with a client-focused organization</li> <li>Experience in RFL/tracing or Protection is a strong asset.</li> <li>Experience with the ICRC, the International Federation, or a National Society is an asset.</li> <li>Staff management experience</li> <li>Ability to communicate empathically with affected populations.</li> <li>Excellent command (spoken and written) of English and Arabic (Turkish, Kurdish or French an asset).</li> <li>Advanced computer skills, including Microsoft Office suite, SharePoint.</li> <li>Proven technical skills in CRM and/or PROT 6 is an asset.</li> <li>Strong analytical abilities with a keen attention to detail.</li> <li>Case management and data management is a strong asset</li> </ul> <p><br> <strong><u>COMPETENCIES</u></strong></p> <ul> <li>PFL - policies, frameworks, guidelines and procedures</li> <li>Planning and Organizing</li> <li>Emotional Intelligence</li> <li>Coaching and mentoring</li> <li>Analytical thinking</li> <li>Humanitarian search methods and process</li> <li>Case Management in Protection</li> <li>Usage of Data in Protection</li> <li>Accountability to affected populations (Do no harm)</li> </ul> <p>Interested in joining? Apply Now! The ICRC values diversity and is committed to creating an inclusive working environment, we welcome applications from all qualified candidates, also, equally qualified candidates with disability are encouraged to apply.</p> <p>Please note that:</p> <ul> <li>Submission deadline for applicants: <strong>26^th August 2026</strong> the position will be filled once we find the right candidate, taking into consideration, that Akhtaboot applicants, due to system capacity, need to apply before <strong>26^th August 2026</strong></li> <li>The position will be filled once we find the right candidate.</li> <li>The position is open for Jordanian nationals, and eligible dependents governed by Jordanian law.</li> <li>Only applications with a resume in English will be considered.</li> <li>Salary range between 1 ,737 – 2,086 Jordanian Dinar.</li> </ul> <p><strong>ICRC does not charge a fee or any favors at any stage of the recruitment process. </strong>if the candidate is asked for any fee or any service against our Code of Conduct, he/she must report to <a href="mailto:code_of_conduct@icrc.org">code_of_conduct@icrc.org</a> or <a href="http://icrc.integrityplatform.org/">http://icrc.integrityplatform.org/</a></p> <p><strong>Kindly be informed that ICRC manages recruitment through a third party and doesn’t keep files of applicants</strong>. However, after receiving/downloading applications, note that the ICRC will keep your application file for a year, after which it will be deleted. If you’d like us to delete your file before this, kindly let us know.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <p><span>We are looking for a highly motivated and passionate candidate to </span><span>Designing, implementing, and administrating the IP/MPLS, IPRAN Network &amp; the related network elements like IGWs, BNG, OLT, DDOS, WIFI Controller, CGN, network performance systems and caching systems. Tasks including Operation and Support for Access/Core Elements &amp; IP Services to satisfy Zain customer’s needs. In Addition to handling network corrective/ preventive maintenance; carrying out troubleshooting, identifying root causes and providing solutions subsequently; ensuring optimal network performance. As well as contributing to network expansion and development efforts to introduce new technologies or improving network performance.&nbsp;</span></p><br><p><span>Main Responsibilities, will include but will not be limited to:</span></p><br><ul><li><p><span>Planning, designing, and optimizing, troubleshooting and support of IP/MPLS, IPRAN Core and IGWs which are Multivendor and Multi-access technologies.</span></p><br></li><li><p><span>Capacity planning of IP/MPLS, IPRAN, IGWs, BNG, OLT, DDOS, WIFI Controller &amp; CGN network (peering links/node/POP) based on traffic trend and marketing input.</span></p><br></li><li><p><span>Architect networks for new services, identify areas of improvement, and develop/implement acceptance testing plans.</span></p><br></li><li><p><span>Studying and evaluating the new features, services, and technology of IP MPLS Network, routing protocols, IPv6, SR/SR-V6, SR-TE, EVPN, DS-Lite, NAT64, NAT46, NAT444, RSVP-TE/LDP, H-VPN, H-VPLS, SDN, security and other services.</span></p><br></li><li><p><span>Designing traffic engineering and QoS for Zain services.</span></p><br></li><li><p><span>Managing and optimizing BGP connections/Polices with International Carriers.</span><b><span>‎</span></b></p><br></li><li><p><span>Creating standard configuration templates for new technologies.</span></p><br></li><li><p><span>Designing, implementing, and administrating the Network DPI, BNG, OLT, WIFI controller, Caching &amp; CGN solutions</span></p><br></li><li><p><span>Designing and integrating the backhaul for all access technologies (FTTX, ETTX, ADSL, WIFI, 2G, 3G, 4G,5G, CS/PS, VAS, and IT Networks).</span></p><br></li><li><p><span>Designing, implementing, and administrating the Network Protection solution; (DDoS solution).</span></p><br></li><li><p><span>Designing, implementing, and administrating the Broad Band Access technologies such as (FTTX, ETTX, ADSL) including the Network elements (BNG, OLT, CGN, Controllers, etc.).</span></p><br></li><li><p><span>Planning, designing, implementing the enterprise projects, based on different type of VPN technologies such as but not limit to: (L3VPN, L2VPN and VPLS) and introducing new nodes/site and deployment of service related to the equipment on customer premises such as but not limit to routers, switches acting as MPLS CPEs.</span></p><br></li><li><p><span>Creating and keeping up to date technical documentation and diagrams for all network elements including all services and CPEs setup.</span></p><br></li><li><p><span>Integrating the IP core with multi-transmission backbone technologies (DWDM, SDH, MW).</span></p><br></li></ul> <br> <br><br> What We Need From You <br> <p><span>To be shortlisted for this position, you will need to comply with all of the below requirements:</span></p><br><ul><li><p><span>Holds a bachelor’s degree in </span><span>Electrical Engineering</span><span> or any related field</span></p><br></li><li><p><span>Preferred: 2 years of relevant experience.</span></p><br></li></ul> <br> <br><br> About US <br> <p>We are an equal opportunity employer and welcome applicants from all backgrounds, including People with disabilities or people who have undergone severe surgeries and require special accommodations. We provide an inclusive work environment and are committed to accommodating all employees. </p><br><p>If you require accommodations during the application or interview process, please let us know and we will work with you to meet your needs.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span>About the Role:</span></b><span><br> We are seeking a highly experienced and strategic Logistics &amp; Forwarding Manager to lead our forwarding operations. This role is pivotal in driving efficiency, profitability, and growth. The ideal candidate will possess deep expertise in multi-modal transportation and a robust network within the Jordanian market and the wider international logistics community.</span></p><br><p><span>You will not only oversee the operational execution of shipments but will also play a critical commercial role</span><span>partnering closely with the sales department to secure business and leveraging your negotiation skills to secure the best transporter deals and competitive rates from providers.</span><br></p><br><span>​</span><br><br><p><b><span>Key Responsibilities:</span></b><br></p><br><p><b><span>Pricing &amp; Procurement by ensuring:</span></b><br></p><br><ul><li><span>All sales requests are attended to, and freight rates are obtained and negotiated from the most suitable agents, shipping lines, and carriers are contacted for competitive rates.</span><br></li><li><span>The best logistics and transport providers are secured to optimize cost at the needed service levels.</span><br></li><li><span>The profitability of offers and that the pricing aligns with market trends and company financial goals.</span><br></li></ul><p><b><span>Operational Excellence (Multi-Modal)</span></b><br></p><br><ul><li><span>Oversee end-to-end forwarding operations across Land (In-land &amp; Out-land), Airfreight (Import &amp; Export), and Ocean Freight (Import &amp; Export).</span><br></li><li><span>Manage the entire shipping lifecycle including booking, documentation, and cargo tracking to ensure adherence to timelines.</span><br></li><li><span>Develop and implement operational policies to enhance efficiency, quality, and service delivery.</span><br></li></ul><p><b><span>Relationship Management (Internal &amp; External)</span></b><br></p><br><ul><li><b><span>Internal:</span></b><span> Collaborate closely with the Sales department to support business development.&nbsp;</span><br></li><li><b><span>External:</span></b><span> Leverage and expand strong relationships with international networks, international/local agents, and shipping lines in Jordan.</span><br></li><li><span>Maintain excellent rapport with clients, ensuring swift resolution of requests, complaints, and problems.</span><br></li></ul><p><b><span>Compliance, Documentation, &amp; Financial Control</span></b><br></p><br><ul><li><span>Ensure strict compliance with international and local shipping regulations, including customs requirements and trade agreements.</span><br></li><li><span>Oversee the preparation and verification of essential shipping documents (Bills of Lading, Commercial Invoices, Certificates of Origin).</span><br></li><li><span>Manage the departmental budget, monitor operational costs, and identify cost-reduction opportunities.</span><br></li><li><span>Prepare and analyze performance reports (revenue, costs, efficiency metrics) and manage risk mitigation strategies, including insurance and claims handling.</span><br></li></ul><span>​</span><br><br><br><span>Requirements</span><p><b><span>Qualifications &amp; Experience:</span></b><br></p><br><ul><li><b><span>Experience:</span></b><span> Minimum of 10-12 years of progressive experience in freight forwarding, specifically managing Land, Air, and Ocean operations (Import &amp; Export).</span><br></li><li><b><span>Industry Knowledge:</span></b><span> Strong knowledge of the local Jordanian logistics market, including key shipping lines, customs regulations, and local agents.</span><br></li><li><b><span>Network:</span></b><span> Established relationships with international networks and local service providers is essential.</span><br></li><li><b><span>Leadership:</span></b><span> Proven experience leading and developing a team.</span><br></li><li><b><span>Negotiation:</span></b><span> Strong commercial acumen with a proven track record of negotiating the best rates and terms with transporters, carriers, and agents.</span><br></li><li><b><span>Commercial Mindset:</span></b><span> Ability to work cross-functionally with Sales and Marketing to support revenue growth.</span><br></li></ul><p><b><span>Key Competencies:</span></b><br></p><br><ul><li><span>Strategic Planning &amp; Analytical Thinking.</span><br></li><li><span>Strong Communication &amp; Interpersonal Skills.</span><br></li><li><span>Problem-Solving &amp; Crisis Management.</span><br></li><li><span>Financial &amp; Budgetary Management.</span><br></li><li><span>Customer-Centric Approach.</span><br></li><li><span>Excellent Follow-up Skills.</span><br></li></ul><br><span>Benefits</span><p><b><span>What We Offer:</span></b><br></p><br><ul><li><span>Competitive salary package.</span><br></li><li><span>Leadership opportunity in a dynamic environment.</span><br></li></ul><ul><li><span><span><span>The chance to manage a diverse and complex supply chain network</span></span><br></span></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>VirtuStaff is seeking a highly organized and client-focused Senior Client Success &amp; Operations Specialist to join its Jordan-based pre-launch team and help establish the company’s service-delivery operations ahead of launch.</p><p>The successful candidate will support the full client journey after the commercial handover, including onboarding, agent activation, service monitoring, client communication, Day-15 and monthly reviews, incident coordination, replacement follow-up and client-retention activities. The specialist will act as the main day-to-day operational contact for active clients and coordinate closely with Sales, HR, Technical Support and Management to ensure that clients receive a reliable and well-managed service.</p><p><br></p><p>The role will also support VirtuStaff’s training ecosystem by identifying training needs, researching and evaluating training providers, coordinating course launches and monitoring whether training improves agent readiness, performance and client satisfaction. This is a hands-on individual-contributor position with significant operational ownership, but no direct team-management responsibility during the initial phase.</p><p>The original role covers the client journey after sale as well as training-provider and course coordination, while specialist execution remains with the relevant internal or third-party teams.</p><p><br></p><p><b>Key Responsibilities<span></span></b></p><ul><li>Review sales handovers and confirm that all client, role, billing and operational information is complete.</li><li>Coordinate client onboarding, kickoff meetings and activation plans.</li><li>Confirm client readiness, system access, working hours, supervision and communication requirements.</li><li>Act as the primary day-to-day operational contact for active clients.</li><li>Maintain a clear health status for each client account and assigned agent.</li><li>Conduct documented Day-15 reviews and monthly service reviews.</li><li>Monitor client satisfaction, service quality, attendance concerns and performance risks.</li><li>Coordinate operational incidents with HR, Technical Support, Sales and Management.</li><li>Keep clients informed during service issues using confirmed and accurate information.</li><li>Coordinate corrective-action, additional-training and replacement processes.</li><li>Follow up on replacement cases and ensure client requirements are properly documented.</li><li>Identify clients at risk of cancellation and support service-recovery plans.</li><li>Track client and seat retention, service issues, replacement reasons and recurring concerns.</li><li>Identify potential account-expansion opportunities and refer them to the Sales team.</li><li>Maintain SOPs, checklists, client records, incident logs and operational dashboards.</li><li>Identify training needs based on client feedback, quality concerns, candidate weaknesses and role requirements.</li><li>Research universities, institutes, trainers, online platforms and other potential training providers.</li><li>Compare training providers based on quality, relevance, credibility, language, assessments, certification, rights and cost.</li><li>Coordinate course structure, platform setup, testing, launch and learner access.</li><li>Monitor enrolment, completion, pass rates, learner feedback and training effectiveness.</li><li>Prepare recommendations regarding course providers, costs, pricing and commercial models for Management approval.</li><li>Coordinate with Marketing, Technical Support, Design and external providers when launching training programmes.</li><li>Prepare weekly and monthly reports covering client health, incidents, retention, onboarding and training activity.</li></ul><p>The role is intended to coordinate client onboarding, account health, service recovery, replacements and retention while also supporting the training catalogue and provider network.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Three to five years of experience in client success, operations, service delivery, account management, BPO, outsourcing, staffing, SaaS implementation or a similar service environment.</li><li>Proven experience supporting B2B clients after the sale.</li><li>Experience coordinating client onboarding, service reviews and operational follow-up.</li><li>Strong client communication and relationship-management skills.</li><li>Ability to manage complaints, incidents and service-recovery situations calmly and professionally.</li><li>Strong organizational, documentation and follow-up skills.</li><li>Ability to create and maintain practical SOPs, checklists, workflows and reports.</li><li>Experience using CRM, ticketing, project-management, attendance or workforce-management systems.</li><li>Understanding of client satisfaction, account health, retention and churn.</li><li>Ability to analyze operational information and identify recurring issues.</li><li>Experience coordinating training programmes, training providers, online courses or LMS platforms is strongly preferred.</li><li>Ability to evaluate training quality, relevance and commercial suitability.</li><li>Experience comparing supplier proposals and negotiating costs is an advantage.</li><li>Strong Arabic and English business communication.</li><li>Experience dealing with UAE or GCC clients is strongly preferred.</li><li>Ability to coordinate effectively across Jordan, Egypt and UAE teams.</li><li>Good commercial judgment and the ability to balance client satisfaction with operational feasibility.</li><li>Comfortable working in a fast-moving pre-launch environment.</li><li>Available to work full-time from the VirtuStaff office in Jordan.</li></ul><p><br></p><p>The original requirements emphasize client onboarding, retention, escalations, GCC communication, operational systems and training-provider coordination.</p><p><br></p><p><b>Preferred Background</b></p><p>Candidates with experience in one or more of the following areas will be preferred:</p><ul><li>SaaS or technology platforms.</li><li>Outsourcing or BPO.</li><li>Recruitment or staffing operations.</li><li>Customer success or account management.</li><li>Workforce management.</li><li>Learning and development.</li><li>LMS or online-training operations.</li><li>Client onboarding and implementation.</li><li>Quality assurance or service delivery.</li></ul><p><br></p></div>

<p>Job Title: Product Development Manager PaymentGuard Job Family: Business Operations Reports To: Product Management Director Subordinates: None</p><p>The Product Manager will focus on fraud detection projects and client engagements. This role will be responsible for working with clients to understand their business requirements and identify opportunities to leverage our product offerings to detect and prevent fraud. This role will act as the primary point of contact for driving requirements gathering, creating and maintaining business analysis documentation, and collaborating with our development and implementation teams to ensure solutions are implemented according to business requirements and that product benefits are fully realized</p><h2>Key Responsibilities</h2><h3>Product Strategy &amp; Roadmap</h3><ul><li>Define and maintain the PaymentGuard product roadmap aligned with business objectives and customer needs.</li><li>Translate business strategy into prioritized product initiatives and measurable outcomes.</li><li>Identify market opportunities through competitive analysis, customer feedback, and industry research.</li><li>Work closely with the Product Development Management Director to ensure alignment with the overall Financial Crime product strategy.</li><li>Continuously evaluate emerging technologies, payment trends, AI capabilities, and regulatory changes that impact the product.</li></ul><h3>Product Management</h3><ul><li>Own and prioritize the product backlog based on business value and customer impact.</li><li>Define product requirements, user stories, acceptance criteria, and functional specifications.</li><li>Work closely with Business Analysts to validate requirements and ensure complete documentation.</li><li>Collaborate with Engineering throughout the software development lifecycle to ensure successful product delivery.</li><li>Support solution design discussions while balancing customer requirements, scalability, usability, and technical feasibility.</li><li>Monitor product quality and continuously improve functionality and user experience.</li><li>Collaborate with Data Science teams to identify opportunities to incorporate AI-driven capabilities into the product.</li></ul><h3>Customer &amp; Market Focus</h3><ul><li>Engage with customers, partners, and internal stakeholders to understand business challenges and evolving requirements.</li><li>Gather customer feedback and translate insights into product improvements.</li><li>Support customer meetings, product demonstrations, workshops, and strategic discussions when required.</li><li>Collaborate with Customer Success and Support teams to resolve product-related escalations and identify recurring improvement opportunities.</li></ul><h3>Cross-Functional Collaboration</h3><ul><li>Work closely with Development, QA, UX, Implementation, Sales, Presales, Marketing, and Customer Success teams throughout the product lifecycle.</li><li>Ensure product requirements are clearly communicated and understood by all stakeholders.</li><li>Support sprint planning, backlog refinement, release planning, and product prioritization activities.</li><li>Provide functional guidance to Business Analysts and mentor junior team members where appropriate.</li></ul><h3>Product Launch &amp; Commercial Enablement</h3><ul><li>Support product positioning, pricing discussions, and go-to-market planning.</li><li>Review product documentation, release notes, user guides, and training materials.</li><li>Support product launches and ensure internal teams are prepared to successfully position and deliver new capabilities.</li><li>Measure product adoption, customer satisfaction, and product performance using relevant KPIs.</li></ul><h3>Continuous Improvement</h3><ul><li>Analyze product performance metrics and customer usage data to identify improvement opportunities.</li><li>Recommend enhancements that improve customer experience, operational efficiency, and product competitiveness.</li><li>Promote innovation and continuous improvement across the product management function.</li></ul><h2>Additional Functions</h2><ul><li>Conduct market and competitor research to support strategic product decisions.</li><li>Collaborate with external partners and vendors when required.</li><li>Accurately record work activities in the timesheet system and ensure timely submission of timesheets in accordance with company policies and deadlines.</li><li>Maintain the security of the information, devices and systems that Eastnets, and its personnel, customers and partners use.</li><li>Protect Eastnets business information and any customer, supplier or partner information within its custody by safeguarding its confidentiality, integrity and availability.</li><li>Adhere to and comply with Eastnets internal security policies, Code of Ethics, Nondisclosure Policy, Non-Compete Policy, Email Policy, Proprietary Rights Acknowledgement, Background Check Policy, and all other internal policies and employee handbook.</li><li>Participate in the company s wide initiatives.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field.</li><li>Minimum 6 8 years of experience in Product Management, Business Analysis, or Product Development within the financial technology industry.</li><li>Experience in payments, transaction monitoring, financial crime, AML, or compliance solutions is highly preferred.</li><li>Awareness of payment and fraud regulation (PSD2/PSD3, SCA, Confirmation/Verification of Payee, APP fraud reimbursement regimes).</li><li>Familiarity with third-party fraud signals (device intelligence, behavioral biometrics, consortium data).</li><li>Familiarity with APIs, integrations, cloud technologies, and AI-enabled product capabilities.</li><li>Awareness of data privacy and residency requirements (GDPR, regional mandates).</li><li>Strong understanding of product management principles, agile methodologies, and the software development lifecycle.</li><li>Experience translating business requirements into product features and functional specifications.</li><li>Strong knowledge of payment ecosystems, payment messaging standards (SWIFT, ISO 20022, SEPA, etc.), and financial services technology.</li><li>Ability to prioritize competing initiatives using customer value and business impact.</li><li>Strong analytical, problem-solving, and decision-making skills.</li><li>Excellent stakeholder management and communication skills.</li><li>Experience working with cross-functional technical and business teams.</li><li>Familiarity with APIs, integrations, cloud technologies, and AI-enabled product capabilities is an advantage.</li><li>Excellent command of the English language.</li><li>Relevant certifications (CFE, CAMS, or a product certification such as Pragmatic) is a plus.</li></ul>

<p ><span >About Mercy Corps</span></p> <p ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. </span><span ><span >In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions&nbsp;</span></span><span ><span >into action — helping people triumph over adversity and build stronger communities from within.&nbsp;</span></span><span ><span >Now, and for the future.</span></span></p> <p >&nbsp;</p> <p ><span >The Program / Department / Team (Program / Department Summary)</span></p> <p ><span >Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government, is a program that started in May 2022 and aims to support Jordan's HBBs and MSEs to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments.</span></p> <p >&nbsp;</p> <p ><span >Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and market constraints that facilitate or restrict formalization and growth. Based on the findings, Iqlaa implements best practices in enterprise strengthening and MSE-focused financial sector development within a market systems development (MSD) framework. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.</span></p> <p >&nbsp;</p> <p ><span >Implementing Organizations: Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Dalberg Design, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham).</span></p> <p >&nbsp;</p> <p ><span >The Position </span></p> <p ><span >The PPD Senior Officer will support the Research and Learning team, including the PPD Manager and R&amp;L Coordinator, in implementing Iqlaa’s Private-Public Dialogue (PPD) activities focused on generating and using evidence to address key constraints affecting MSEs and HBBs in Jordan.</span></p> <p >&nbsp;</p> <p ><span >The Senior Officer will support desk research, data collection, stakeholder consultations, preparation of PPD materials, coordination of dialogue activities, documentation, follow-up, and reporting.</span></p> <p >&nbsp;</p> <p ><span >Working under the guidance of the PPD Manager and Research &amp; Learning Lead, the Senior Officer will work closely with Iqlaa teams, partners, public and private sector stakeholders, MSEs, HBBs, and other relevant actors to support effective and well-documented PPD activities.</span></p> <p >&nbsp;</p> <p ><span >The position is suited to an early-career professional with around 4-5 years of experience interested in PPD, applied research, economic development, stakeholder engagement, and evidence-based programming.</span></p> <p >&nbsp;</p> <p ><span >Essential Responsibilities </span></p> <p ><em ><u >PPD Research and Coordination</u></em></p> <p ><span >• Support the implementation and coordination of PPD activities in line with approved workplans and timelines.</span></p> <p ><span >• Conduct desk research and review relevant policies, regulations, studies, and data related to MSEs and HBBs.</span></p> <p ><span >• Support data collection and stakeholder consultations and assist with the preparation of research and consultation tools.</span></p> <p ><span >• Assist in preparing briefing notes, presentations, stakeholder profiles, and other materials for PPD activities.</span></p> <p >&nbsp;</p> <p ><em ><u >PPD Activity Support</u></em></p> <p ><span >• Support the coordination of PPD meetings, consultations, workshops, and roundtables, including logistics and stakeholder communication.</span></p> <p ><span >• Prepare agendas, participant lists, meeting materials, and documentation as required.</span></p> <p ><span >• Record key discussions, recommendations, action points, and follow-up activities.</span></p> <p ><span >• Maintain stakeholder lists, PPD activity trackers, and action trackers.</span></p> <p >&nbsp;</p> <p ><em ><u >Data, Learning and Documentation</u></em></p> <p ><span >• Support the collection, organization, cleaning, and basic analysis of quantitative and qualitative data.</span></p> <p ><span >• Support data collection and organization for the geo-mapping of MSEs and HBBs.</span></p> <p ><span >• Document key findings, stakeholder feedback, lessons learned, and emerging issues from PPD activities.</span></p> <p ><span >• Support the preparation of periodic updates, summaries, and knowledge products.</span></p> <p ><span >Knowledge Management and Dissemination</span></p> <p ><span >• Support the preparation and dissemination of PPD and research outputs, including briefs, presentations, and summaries.</span></p> <p ><span >• Maintain organized research, PPD, and learning records, datasets, and databases.</span></p> <p ><span >• Support the PPD Manager, R&amp;L Coordinator, and wider Research &amp; Learning team in related activities as required.</span></p> <p >&nbsp;</p> <p ><span >Accountability </span></p> <p ><span >Reports Directly To:</span><span > Research and Learning Team Lead</span></p> <p ><span >Works Directly With:</span><span > Primarily with the Research and Learning Team, Iqlaa’s higher management (COP-DCOPs), Iqlaa’s Mercy Corps components, and partners. </span></p> <p >&nbsp;</p> <p ><span >Accountability to Participants and Stakeholders</span></p> <p ><span >Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.</span></p> <p >&nbsp;</p> <p ><span >Minimum Qualification &amp; Transferable Skills </span></p> <p ><span >• Bachelor’s degree in Economics, Statistics, Business Administration, Development Studies, Political Science, International Relations, Social Sciences, or another relevant discipline.</span></p> <p ><span >• A master’s degree in a related discipline is an asset but is not required.</span></p> <p ><span >• Approximately 3-4 years of relevant professional, internship, research, project, or academic experience.</span></p> <p ><span >• Familiarity with quantitative and/or qualitative research methodologies.</span></p> <p ><span >• Previous experience supporting research, data collection, surveys, interviews, focus group discussions, or desk research is preferred.</span></p> <p ><span >• Basic quantitative and qualitative data analysis skills.</span></p> <p ><span >• Ability to review, organize, and summarize information from multiple sources.</span></p> <p ><span >• Proficiency in Microsoft Excel, Word, and PowerPoint.</span></p> <p ><span >• Familiarity with statistical software, data visualization tools, GIS, qualitative analysis software, or other relevant research tools is an asset.</span></p> <p ><span >• Good writing skills and an ability to communicate research findings clearly.</span></p> <p ><span >• Strong organizational and attention-to-detail skills.</span></p> <p ><span >• Ability to work collaboratively with colleagues, partners, and external research teams.</span></p> <p ><span >• Interest in economic development, private sector development, MSEs, market systems, policy, or related areas.</span></p> <p ><span >• Fluent spoken and written Arabic and English.</span></p> <p >&nbsp;</p> <p ><span >Success Factors </span></p> <p ><span >The successful Research and Learning Officer will demonstrate curiosity, attention to detail, and a genuine interest in research and economic development. The Officer should enjoy working with data and information and be motivated by understanding how research can contribute to better program decisions.</span></p> <p ><span >The ideal candidate will be organized and dependable, capable of managing multiple assignments while maintaining the quality and accuracy of their work. They should be comfortable asking questions, learning new research approaches, receiving feedback, and progressively taking greater responsibility.</span></p> <p ><span >Strong teamwork and communication skills are important, as the Officer will interact regularly with different Iqlaa teams, partners, consultants, field teams, and research participants.</span></p> <p ><span >A proactive attitude, willingness to learn, analytical thinking, and the ability to turn information into clear and useful outputs will enable the Officer to succeed in the role.</span></p> <p >&nbsp;</p> <p ><span >Competencies</span></p> <p ><span >• Good research and analytical skills.</span></p> <p ><span >• Strong attention to detail and accuracy.</span></p> <p ><span >• Ability to organize and synthesize information from different sources.</span></p> <p ><span >• Strong organizational and time-management skills.</span></p> <p ><span >• Ability to follow agreed procedures, workplans, and deadlines.</span></p> <p ><span >• Clear written and verbal communication skills.</span></p> <p ><span >• Ability to work collaboratively in a diverse team.</span></p> <p ><span >• Willingness to learn new research methods and tools.</span></p> <p ><span >• Ability to receive and incorporate constructive feedback.</span></p> <p ><span >• Ability to manage several tasks and changing priorities.</span></p> <p ><span >• Initiative and accountability for assigned work.</span></p> <p ><span >• Flexibility, professionalism, and a solution-oriented approach.</span></p> <p >&nbsp;</p> <p ><span >Living Conditions / Environmental Conditions</span></p> <p ><span >The position is based in Amman, Jordan or other Middle East Mercy Corps locations and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard. </span></p> <p >&nbsp;</p> <p ><span >Ongoing Learning</span></p> <p ><span >In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development</span></p> <p >&nbsp;</p> <p ><span >Team Efficiency and Effectiveness </span></p> <p ><span >Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.</span></p> <p ><span >We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.</span></p> <p >&nbsp;</p> <p ><span >Equal Employment Opportunity</span></p> <p ><span >Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. </span></p> <p >&nbsp;</p> <p ><span >We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.</span></p> <p >&nbsp;</p> <p ><span >Safeguarding &amp; Ethics</span></p> <p ><span >Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.</span></p> <p ><span >As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).</span></p> <p class="ql-align-right" >&nbsp;</p> <p class="ql-align-right" ><span >الصون و الأخلاق </span></p> <p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p> <p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور integrityhotline@mercycorps.org.</span></p> <p class="ql-align-right" >&nbsp;</p> <p >&nbsp;</p> <p ><span >RECRUITMENT SCAMS &amp; FRAUD WARNING</span></p> <p ><span >Mercy Corps has become aware of scams involving false job offers. Please be advised </span></p> <p ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p> <p ><span >All active jobs are advertised directly on Akhtaboot.</span></p> <p ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p> <p ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>

<p><h4>Description</h4> <p>Humanity & Inclusion is an independent and impartial aid organization working in situations of poverty and exclusion, conflict and disaster. The organization works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.</p> <p>Since its creation in 1982, HI has run development and humanitarian projects in more than 55 countries and responded to numerous emergencies. Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide.</p> <p>At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organization. This is why we are engaged in a disability policy to encourage the inclusion and integration of people with disabilities.</p> <p>Please indicate if you require any special accommodation, even at the first interview.</p> <h4>Job context</h4> <p>HI Palestine is currently operating as a stand-alone program under the authority of the Emergency Division, with a dedicated governance framework adapted to the scale and complexity of the crisis. This arrangement, confirmed until the end of 2026, is intended to provide the structural flexibility and operational responsiveness required in the current context, while also anticipating and preparing for a transfer back to Mashreq Programme (regional office). Palestine Coordination is split between Jerusalem and Amman, with a West Bank area office located in Ramallah and a Gaza area office in Zuwayda. In Gaza, HI operates three offices: one in the central area (Zuwayda), one in the north (Gaza City), and one in the south (Khan Younis).</p> <p>The mission's operational strategy relies on four pillars: Health (Rehabilitation and P&O), Armed Violence Reduction, Atlas Logistics, and Education. Cross-cutting components include IHA, MHPSS, Protection Mainstreaming, and DGA.</p> <p>The total budget for 2026 is expected to range between 8 and 12 million EUR.</p> <h4>Your mission</h4> <p>The Grants Management Department for HI Palestine plays a central role in overseeing proposal development and donor reporting across operations in the West Bank and Gaza. Based remotely in Amman—where part of the coordination team is located—the department ensures consistent communication and alignment despite geographic constraints. It is currently composed of a Grants Manager and a Reporting Officer, the latter recently recruited to strengthen capacity, as these responsibilities were previously handled solely by the Grants Manager.</p> <p>As the department evolves, a key priority will be the effective management and mentoring of the Reporting Officer, alongside a stronger emphasis on developing high-quality, competitive proposals that support both existing and potentially new sectors of intervention. In parallel, the department will contribute to reinforcing compliance with grants management processes and continue refining internal systems to improve efficiency, accountability, and overall performance.</p> <p>Reporting to the Technical Head of Programme, your main responsibilities are:</p> <p><strong>Responsibility 1: Grants management</strong><br> Lead the writing, review, and submission of high-quality narrative reports, ensuring they accurately reflect project progress and status in a transparent, timely, and professional manner.<br> Development of CE, NCE, and MR (Cost Extensions, Non-Cost Extensions, and Modification Requests) as well as new project proposals.<br> Ensure that project cycle management processes and tools are implemented and up to date (such as grants tracker, regular communication on status of grants, Go/No Go meetings, Kick Off Meetings, progress review meetings, closure meetings, etc.).<br> Address donor comments and feedback on proposals and reports promptly, coordinating with relevant staff and departments to ensure resolution and compliance.<br> Contribute to the reporting to national and local authorities as required by HI registration/legal status in the country.</p> <p><strong>Responsibility 2: Financial reporting and budget management</strong><br> Expenditure monitoring.<br> Financial audits and justifications.</p> <p><strong>Responsibility 3: Capacity building</strong><br> Train and improve the capacity of Project Managers and budget holders on:</p> <ul> <li>Donor-specific financial rules.</li> <li>Budget management practices.</li> <li>Narrative reporting requirements.</li> <li>How to prepare a MR (including NCE and CE).</li> <li>How to develop a high quality proposal.</li> </ul> <p><strong>Responsibility 4: Donor compliance</strong><br> Ensure that contractual obligations (including visibility requirements) and reporting deadlines are known and met by Programme, MEAL and Support Services.<br> Conduct trainings towards PMs on narrative and financial quality reporting, as well as donor rules and regulations (donor compliance).<br> Interpret and apply donor financial regulations, ensuring HI's compliance with specific rules (e.g., payment schedules, allowable costs, cost-sharing, exchange rates).<br> Guide and inform program and finance teams on donor-specific financial guidelines and best practices.</p> <p><strong>Responsibility 5: Business development</strong><br> Collaborate with the THOP and Operation Manager to identify new funding opportunities.<br> Support the organization and coordination of donor meetings, field visits, and regular communications to strengthen donor relationships.<br> Contribute to the development and implementation of fundraising strategies, including donor mapping and identification of new funding opportunities.<br> Coordinate the development of new project proposals, ensuring timely collaboration across teams and full compliance with donor requirements, including budget preparation, annexes, and supporting documentation.<br> Maintain a thorough understanding of donor priorities and emerging funding trends to position HI for successful grants acquisition.</p> <p><strong>Responsibility 6: Management of the Reporting Officer</strong><br> Provide direct supervision and support to the Reporting Officer ensuring the coordination, quality, and consistency of the reporting process.</p> <p><strong>Responsibility 7: CRM management</strong><br> Oversee the conversion of approved proposals into formal contracts, ensuring compliance with donor requirements.<br> Update the status of contracts in the CRM system, providing detailed information on submission stages, report approvals, and overall progress.<br> Manage and generate contractual amendments and import signed documents into the system.<br> Track and manage reporting deadlines through the contract management system's action functionalities.</p> <h4>Requirements</h4> <ul> <li>You have 2 years of experience in humanitarian sector, preferably in grants management or business development.</li> <li>You are proficient in developing, reviewing, and submitting high-quality narrative and financial reports.</li> <li>You have strong skills in budget forecasting, expenditure monitoring, and financial analysis.</li> <li>Previous experience with donor-specific requirements (e.g., cost eligibility, flexibility rules) is desirable, as well as knowledge of donors' regulations and requirements.</li> <li>Previous experience with HI and/or in the Middle East is a strong asset, particularly in Palestine.</li> <li>Fluency in English is mandatory.</li> </ul> <h4>Benefits</h4> <p>At HI, the conditions offered are up to your commitment and adapted to the context of your mission:</p> <ul> <li>Six months international contract starting from June 15th, 2026.</li> <li>The international contract provides social cover adapted to your situation:</li> <li>Unemployment insurance benefits for EU nationals.</li> <li>Pension scheme.</li> <li>Medical coverage with 50% of employee contribution.</li> <li>Repatriation insurance paid by HI.</li> <li>Salary from 2448 € gross per month upon experience.</li> <li>Per diem according to the duty location, between Amman and West Bank.</li> <li>Hardship allowance according to the duty location, between Amman and West Bank.</li> <li>Paid leaves: 25 days per year.</li> <li>Rest and recuperation according to the duty location, between Amman and West Bank.</li> <li>Position unaccompanied.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Humanity & Inclusion is an independent and impartial aid organization working in situations of poverty and exclusion, conflict and disaster. The organization works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.</p> <p>Since its creation in 1982, HI has run development and humanitarian projects in more than 55 countries and responded to numerous emergencies. Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide.</p> <p>At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organization. This is why we are engaged in a disability policy to encourage the inclusion and integration of people with disabilities.</p> <p>Please indicate if you require any special accommodation, even at the first interview.</p> <h4>Job context</h4> <p>HI Palestine is currently operating as a stand-alone program under the authority of the Emergency Division, with a dedicated governance framework adapted to the scale and complexity of the crisis. This arrangement, confirmed until the end of 2026, is intended to provide the structural flexibility and operational responsiveness required in the current context, while also anticipating and preparing for a transfer back to Mashreq Programme (regional office). Palestine Coordination is split between Jerusalem and Amman, with a West Bank area office located in Ramallah and a Gaza area office in Zuwayda. In Gaza, HI operates three offices: one in the central area (Zuwayda), one in the north (Gaza City), and one in the south (Khan Younis).</p> <p>The mission's operational strategy relies on four pillars: Health (Rehabilitation and P&O), Armed Violence Reduction, Atlas Logistics, and Education. Cross-cutting components include IHA, MHPSS, Protection Mainstreaming, and DGA.</p> <p>The total budget for 2026 is expected to range between 8 and 12 million EUR.</p> <h4>Your mission</h4> <p>The Grants Management Department for HI Palestine plays a central role in overseeing proposal development and donor reporting across operations in the West Bank and Gaza. Based remotely in Amman—where part of the coordination team is located—the department ensures consistent communication and alignment despite geographic constraints. It is currently composed of a Grants Manager and a Reporting Officer, the latter recently recruited to strengthen capacity, as these responsibilities were previously handled solely by the Grants Manager.</p> <p>As the department evolves, a key priority will be the effective management and mentoring of the Reporting Officer, alongside a stronger emphasis on developing high-quality, competitive proposals that support both existing and potentially new sectors of intervention. In parallel, the department will contribute to reinforcing compliance with grants management processes and continue refining internal systems to improve efficiency, accountability, and overall performance.</p> <p>Reporting to the Technical Head of Programme, your main responsibilities are:</p> <p><strong>Responsibility 1: Grants management</strong><br> Lead the writing, review, and submission of high-quality narrative reports, ensuring they accurately reflect project progress and status in a transparent, timely, and professional manner.<br> Development of CE, NCE, and MR (Cost Extensions, Non-Cost Extensions, and Modification Requests) as well as new project proposals.<br> Ensure that project cycle management processes and tools are implemented and up to date (such as grants tracker, regular communication on status of grants, Go/No Go meetings, Kick Off Meetings, progress review meetings, closure meetings, etc.).<br> Address donor comments and feedback on proposals and reports promptly, coordinating with relevant staff and departments to ensure resolution and compliance.<br> Contribute to the reporting to national and local authorities as required by HI registration/legal status in the country.</p> <p><strong>Responsibility 2: Financial reporting and budget management</strong><br> Expenditure monitoring.<br> Financial audits and justifications.</p> <p><strong>Responsibility 3: Capacity building</strong><br> Train and improve the capacity of Project Managers and budget holders on:</p> <ul> <li>Donor-specific financial rules.</li> <li>Budget management practices.</li> <li>Narrative reporting requirements.</li> <li>How to prepare a MR (including NCE and CE).</li> <li>How to develop a high quality proposal.</li> </ul> <p><strong>Responsibility 4: Donor compliance</strong><br> Ensure that contractual obligations (including visibility requirements) and reporting deadlines are known and met by Programme, MEAL and Support Services.<br> Conduct trainings towards PMs on narrative and financial quality reporting, as well as donor rules and regulations (donor compliance).<br> Interpret and apply donor financial regulations, ensuring HI's compliance with specific rules (e.g., payment schedules, allowable costs, cost-sharing, exchange rates).<br> Guide and inform program and finance teams on donor-specific financial guidelines and best practices.</p> <p><strong>Responsibility 5: Business development</strong><br> Collaborate with the THOP and Operation Manager to identify new funding opportunities.<br> Support the organization and coordination of donor meetings, field visits, and regular communications to strengthen donor relationships.<br> Contribute to the development and implementation of fundraising strategies, including donor mapping and identification of new funding opportunities.<br> Coordinate the development of new project proposals, ensuring timely collaboration across teams and full compliance with donor requirements, including budget preparation, annexes, and supporting documentation.<br> Maintain a thorough understanding of donor priorities and emerging funding trends to position HI for successful grants acquisition.</p> <p><strong>Responsibility 6: Management of the Reporting Officer</strong><br> Provide direct supervision and support to the Reporting Officer ensuring the coordination, quality, and consistency of the reporting process.</p> <p><strong>Responsibility 7: CRM management</strong><br> Oversee the conversion of approved proposals into formal contracts, ensuring compliance with donor requirements.<br> Update the status of contracts in the CRM system, providing detailed information on submission stages, report approvals, and overall progress.<br> Manage and generate contractual amendments and import signed documents into the system.<br> Track and manage reporting deadlines through the contract management system's action functionalities.</p> <h4>Requirements</h4> <ul> <li>You have 2 years of experience in humanitarian sector, preferably in grants management or business development.</li> <li>You are proficient in developing, reviewing, and submitting high-quality narrative and financial reports.</li> <li>You have strong skills in budget forecasting, expenditure monitoring, and financial analysis.</li> <li>Previous experience with donor-specific requirements (e.g., cost eligibility, flexibility rules) is desirable, as well as knowledge of donors' regulations and requirements.</li> <li>Previous experience with HI and/or in the Middle East is a strong asset, particularly in Palestine.</li> <li>Fluency in English is mandatory.</li> </ul> <h4>Benefits</h4> <p>At HI, the conditions offered are up to your commitment and adapted to the context of your mission:</p> <ul> <li>Six months international contract starting from June 15th, 2026.</li> <li>The international contract provides social cover adapted to your situation:</li> <li>Unemployment insurance benefits for EU nationals.</li> <li>Pension scheme.</li> <li>Medical coverage with 50% of employee contribution.</li> <li>Repatriation insurance paid by HI.</li> <li>Salary from 2448 € gross per month upon experience.</li> <li>Per diem according to the duty location, between Amman and West Bank.</li> <li>Hardship allowance according to the duty location, between Amman and West Bank.</li> <li>Paid leaves: 25 days per year.</li> <li>Rest and recuperation according to the duty location, between Amman and West Bank.</li> <li>Position unaccompanied.</li> </ul></p><p></p>

<p>Associate Access Directors are dedicated to supporting co-developing innovative and winning market access strategies, optimizing the payer value proposition and access-relevant evidence packages for assets, in partnership with countries and International cross-functional teams. In this role you will partner with the regional director/executive director, develop and implement transformative access solutions serving strategic disease areas (DAs) within Neuroscience, with a focus on our priority geographic markets, major HTA archetypes and Budget Impact archetypes. The main purpose of the Associate Access Director is to: Shape Strategy With International TA and support of the TA Access Directors, develop and deliver all aspects of access strategy and execution for compounds/brands across the R-D-C continuum. Enable asset strategy to translate science into payer and HCS value propositions and solutions, securing access, affordability, and contribute to wide scale patient access and efficiencies at scale. Facilitate Cross Functional Collaboration Represent access with internal partners and external stakeholders. Internally, support the execution of our vision, provide expert support throughout the Access community (International, Regions, Countries) and with key partners (CPS/International, Development, Biomedical Research, Operations, S&amp;G, Regions and Countries). Collaborate and partner with TAs, Medical Affairs, Development and Biomedical Research to enhance the value proposition, access strategy and access-relevant evidence packages. With the commercial organization and Pricing team, (co-)create the international pricing strategy and guidance. Create collaborative partnerships internally and externally to break down silos, partner across the value chain and shape the future of healthcare and markets. Collaborate with S&amp;G and Development to drive consistent and access-optimal approaches to product shaping, value propositions and HCS value creation. About the Role Major Accountabilities: • Maintain the Integrated Product Access strategy throughout the product lifecycle which clearly articulates the product strategy and differentiation most relevant to payers (e.g., well-defined target population, clinical endpoints, comparators, outcome measures, utility instruments, Health Economics data), patients, and HCS stakeholders worldwide. • Support countries for their payer negotiations. • Timely delivery of the materials in support of countries • Ensure Access input is reflected in TPPs, clinical programs (including IEPs), BD&amp;L assessments, asset maximization and indication sequencing • Identify evidence, in addition to registration studies, required to meet the needs of medical experts and institutions involved in reimbursement &amp; access decisions for key geographies. • Collaborate with the HEOR &amp; PCO team to ensure full integration of adequate HEOR/evidence deliverables in high quality cross-franchise strategy. • Manage Access community and budgets • Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt • Distribution of marketing samples (where applicable) Key performance indicators: • Reimbursement/listing status, price versus targets, time to reimbursement/access • Revenue, market availability/access • Management of relevant local systems and processes to secure optimal patient access Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you.&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing).<br>Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS&nbsp;<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None&nbsp;<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <p><strong>Our purpose</strong><br> Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li>Lead the way</li> <li>Serve with integrity</li> <li>Take care of each other</li> <li>Foster inclusion</li> <li>Collaborate for measurable impact</li> </ul> <h4>Role overview</h4> <p>A Client Account Manager supports the leadership team of key accounts which includes the Lead Client Service Partner as well as Lead Business Partners. The CAM plays a crucial role in overseeing and optimizing the pipeline of projects and initiatives related to the key Government and Public Services accounts within the Middle East. This internal client services position requires passion and adequate understanding of the industry, analytical reasoning, and strategic thinking.</p> <p>To succeed in this role, you will have to build strong relationships with all account stakeholders – the leadership, the service team, and the client procurement team – and provide proactive strategy contributions that support account growth. You will also be expected to navigate and collaborate across the wider firm’s network as you will be reliant on its support in daily account management operations including learning from best practices. This internal role is based in Amman.</p> <h4>Key responsibilities</h4> <p><strong>Account strategy:</strong></p> <ul> <li>Support the Lead Client Service Partner to develop, drive, and implement account strategies and initiatives</li> <li>Conduct market research on local and global trends, opportunities, and challenges</li> <li>Economic KPI and performance monitoring</li> <li>Competitor and market position insights</li> <li>Ongoing SWOT and other relevant analysis as required to provide strategic recommendations</li> <li>Track financial performance against annual account plans and develop insights to support growth</li> <li>Coordinate account team strategy meetings and analyze large data sets to produce clear and insightful executive level reports</li> <li>Support key pursuits and produce win/loss information and account information</li> <li>Build network within internal account teams and broader firm teams that include Finance, Growth, and GPS</li> <li>Build relationship with client’s procurement teams and other relevant business stakeholders</li> <li>Support Account Labs and Eminence events including content and logistics</li> <li>Revenue and pipeline dashboard development and maintenance</li> <li>Manage, track, and report pipeline updates on Jupiter and perform regular data cleansing</li> </ul> <p><strong>Account management:</strong></p> <ul> <li>Track financial performance against annual account plans and develop insights to support growth</li> <li>Coordinate account team strategy meetings and analyze large data sets to produce clear and insightful executive level reports</li> <li>Support key pursuits and produce win/loss information and account information</li> </ul> <p><strong>Stakeholder management:</strong></p> <ul> <li>Build network within internal account teams and broader firm teams that include Finance, Growth, and GPS</li> <li>Build relationship with client’s procurement teams and other relevant business stakeholders</li> <li>Support Account Labs and Eminence events including content and logistics</li> </ul> <p><strong>Pipeline management & analysis:</strong></p> <ul> <li>Prepare regular analytical reports (Excel/MS Office/PPT) and updates for leadership, summarizing the status of ongoing projects, key milestones, and any issues or opportunities</li> </ul> <p><strong>Client portal management:</strong></p> <ul> <li>Manage activities on procurement portals in relation to RFPs, questions and responses, and proposal submission</li> <li>Distribute RFPs and related information, coordinating with the account team and project teams</li> <li>Track and review RFP submissions and manage vendor registrations for new companies</li> </ul> <p><strong>Invoicing:</strong></p> <ul> <li>Review and confirm details to ensure accuracy</li> <li>Submit, monitor, and follow up on responses</li> <li>Portal management and documentation</li> </ul> <h4>Leadership capabilities</h4> <ul> <li>Build own understanding of our purpose and values, explore opportunities for impact, and act as a brand ambassador</li> <li>Demonstrate strong commitment to personal learning and development</li> <li>Understand expectations and demonstrate personal accountability for keeping performance on track</li> <li>Actively focus on developing effective communication and relationship-building skills</li> <li>Understand how daily work contributes to the priorities of the team and the business</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor’s or master’s degree, preferably in Business Administration, Economics, Marketing, or any other related business studies</li> <li>English language fluency required; Arabic is a plus</li> <li>4+ years of relevant experience</li> <li>Experience in professional services and government and public services industries are a plus</li> <li>Able to work effectively with stakeholders in a matrix and multi-cultural organization</li> <li>Possess strong project management and analytical reporting skills</li> <li>Exceptional attention to detail</li> <li>Able to analyze large amounts of quantitative and qualitative data and synthesize findings</li> <li>Confident communicator who can interact with senior leadership</li> <li>Proficiency (advanced) with Excel and PowerPoint</li> </ul></p><p></p>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <p><strong>Our purpose</strong></p> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li><strong>Lead the way</strong></li> <li><strong>Serve with integrity</strong></li> <li><strong>Take care of each other</strong></li> <li><strong>Foster inclusion</strong></li> <li><strong>Collaborate for measurable impact</strong></li> </ul> <h4>Role overview</h4> <p>A Client Account Manager supports the leadership team of key accounts which includes the Lead Client Service Partner as well as Lead Business Partners. The CAM plays a crucial role in overseeing and optimizing the pipeline of projects and initiatives related to the key Government and Public Services accounts within the Middle East.</p> <p>This Internal Client Services position requires passion and adequate understanding of the industry, analytical reasoning, and strategic thinking. To succeed in this role, you will have to build strong relationships with all account stakeholders – the leadership, the service team, and the client procurement team, and provide proactive strategy contributions that support account growth. You will also be expected to navigate and collaborate across the wider firm’s network as you will be reliant on its support in daily account management operations including learning from best practices. This internal role is based in Amman.</p> <h4>Key responsibilities</h4> <p><strong>Account strategy:</strong></p> <ul> <li>Support the LCSP to develop, drive and implement account strategies and initiatives</li> <li>Conduct market research on local and global trends, opportunities, and challenges</li> <li>Economic KPI and performance monitoring</li> <li>Competitor and market position insights</li> <li>Ongoing SWOT and other relevant analysis as required to provide strategic recommendations</li> <li>Track financial performance against annual account plans and develop insights to support growth</li> <li>Coordinate account team strategy meetings and analyze large data sets to produce clear and insightful executive level reports</li> <li>Support key pursuits and produce Win/Loss information and account information</li> <li>Build network within internal account teams and broader firm teams that include Finance, Growth, and GPS</li> <li>Build relationship with client’s procurement teams and other relevant business stakeholders</li> <li>Support Account Labs and Eminence events including content and logistics</li> <li>Revenue and pipeline dashboard development and maintenance</li> <li>Manage, track, and report pipeline updates on Jupiter and perform regular data cleansing</li> </ul> <p><strong>Account management:</strong></p> <ul> <li>Track financial performance against annual account plans and develop insights to support growth</li> <li>Coordinate account team strategy meetings and analyze large data sets to produce clear and insightful executive level reports</li> <li>Support key pursuits and produce Win/Loss information and account information</li> </ul> <p><strong>Stakeholder management:</strong></p> <ul> <li>Build network within internal account teams and broader firm teams that include Finance, Growth, and GPS</li> <li>Build relationship with client’s procurement teams and other relevant business stakeholders</li> <li>Support Account Labs and Eminence events including content and logistics</li> </ul> <p><strong>Pipeline management & analysis:</strong></p> <ul> <li>Prepare regular analytical reports (Excel/MS Office/PPT) and updates for leadership, summarizing the status of ongoing projects, key milestones, and any issues or opportunities</li> </ul> <p><strong>Client portal management:</strong></p> <ul> <li>Manage activities on procurement portals in relation to RFPs, questions and responses, and proposal submission</li> <li>Distribute RFPs and related information, coordinating with the account team and project teams</li> <li>Track and review RFP submissions and manage vendor registrations for new companies</li> </ul> <p><strong>Invoicing:</strong></p> <ul> <li>Review and confirm details to ensure accuracy</li> <li>Submit, monitor, and follow up on responses</li> <li>Portal management and documentation</li> </ul> <p><strong>Leadership capabilities:</strong></p> <ul> <li>Build own understanding of our purpose and values, explore opportunities for impact, and act as a brand ambassador</li> <li>Demonstrate strong commitment to personal learning and development</li> <li>Understand expectations and demonstrate personal accountability for keeping performance on track</li> <li>Actively focus on developing effective communication and relationship-building skills</li> <li>Understand how daily work contributes to the priorities of the team and the business</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor’s or master’s degree, preferably in Business Administration, Economics, Marketing or any other related business studies</li> <li>English language fluency required; Arabic is a plus</li> <li>4+ years of relevant experience</li> <li>Experience in Professional Services and Government and Public Services industries are a plus</li> <li>Able to work effectively with stakeholders in a matrix and multi-cultural organization</li> <li>Possess strong project management and analytical reporting skills</li> <li>Exceptional attention to detail</li> <li>Able to analyze large amounts of quantitative and qualitative data and synthesize findings</li> <li>Confident communicator who can interact with senior leadership</li> <li>Proficiency (advanced) with Excel and PowerPoint</li> </ul></p><p></p>

<p>Location Amman About Deloitte : When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award. Our Purpose Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities. Our shared values guide the way we behave to make a positive, enduring impact: Lead the way Serve with integrity Take care of each other Foster inclusion Collaborate for measurable impact A Client Account Manager supports the leadership team of key accounts which includes the Lead Client Service Partner as well as Lead Business Partners. The CAM plays a crucial role in overseeing and optimizing the pipeline of projects and initiatives related to the key Government and Public Services accounts within the Middle East. This Internal Client Services position requires passion and adequate understanding of the industry, analytical reasoning, and strategic thinking. To succeed in this role, you will have to build strong relationships with all account stakeholders the leadership, the service team, and the client procurement team, and provide proactive strategy contributions that support account growth. You will also be expected to navigate and collaborate across the wider firm s network as you will be reliant on its support in daily account management operations including learning from best practices. This internal role is based in Amman. Key Responsibilities Account Strategy: Support the LCSP to develop, drive and implement account strategies and initiatives Conduct market research on local and global trends, opportunities, and challenges Economic KPI and performance monitoring Competitor and market position insights Ongoing SWOT and other relevant analysis as required to provide strategic recommendations Track financial performance against annual account plans and develop insights to support growth Coordinate account team strategy meetings and analyze large data sets to produce clear and insightful executive level reports Support key pursuits and produce Win/Loss information and account information Build network within internal account teams and broader firm teams that include Finance, Growth, and GPS Build relationship with client s procurement teams and other relevant business stakeholders Support Account Labs and Eminence events including content and logistics Revenue and pipeline dashboard development and maintenance Manage, track, and report pipeline updates on Jupiter and perform regular data cleansing Account Management Track financial performance against annual account plans and develop insights to support growth Coordinate account team strategy meetings and analyze large data sets to produce clear and insightful executive level reports Support key pursuits and produce Win/Loss information and account information Stakeholder Management Build network within internal account teams and broader firm teams that include Finance, Growth, and GPS Build relationship with client s procurement teams and other relevant business stakeholders Support Account Labs and Eminence events including content and logistics Pipeline Management &amp; Analysis Prepare regular analytical reports (Excel/MS Office/PPT) and updates for leadership, summarizing the status of ongoing projects, key milestones, and any issues or opportunities Client Portal Management Manage activities on procurement portals in relation to RFPs, questions and responses, and proposal submission Distribute RFPs and related information, coordinating with the account team and project teams Track and review RFP submissions and manage vendor registrations for new companies Invoicing Review and confirm details to ensure accuracy Submit, monitor, and follow up on responses Portal management and documentation Leadership Capabilities Build own understanding of our purpose and values, explores opportunities for impact, and acts as a brand ambassador Demonstrate strong commitment to personal learning and development Understand expectations and demonstrates personal accountability for keeping performance on track Actively focus on developing effective communication and relationship-building skills Understands how their daily work contributes to the priorities of the team and the business</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications Bachelor/Master s degree, preferably in Business Administration, Economics, Marketing or any other related business studies English language fluency required; Arabic is a plus 4+ years of relevant experience Experience in Professional Services and Government and Public Services Industries are a plus Able to work effectively with stakeholders in a matrix and multi-cultural organization Possess strong project management and analytical reporting skills Exceptional attention to detail Able to analyze large number of quantitative and qualitative data and synthesize findings Confident communicator who can interact with senior leadership Proficiency (advanced) with Excel and PowerPoint</p>

<p>JOB SUMMARY Leads inventory management and analysis activities and staff in a given hotel or multi-property market. Manages pricing, positioning and inventory for hotel or hotels within area of purview. Monitors all processes associated with demand, revenue, inventory, forecasting and opportunity analysis. Develops and recommends sales strategy for pricing of the transient customer, wholesale, and group segments. Identifies new revenue opportunities and effectively communicates sales strategy and pricing to all key stakeholders. Acts as primary contact and maintains productive relationships with all stakeholders, including hotel General Managers, sales leaders, franchisees and owners.</p><p>CORE WORK ACTIVITIES</p><p>Managing Revenue Management Projects and Strategy</p><p>Determines sales strategy, evaluates effectiveness and prepares historical and future analysis of revenue and profit opportunities. Monitors the annual pricing process for transient, group and catering rooms, and function space. Establishes and maintains effective dynamic and rational pricing strategies for rooms and function space. Develops and executes the hotel(s) strategic plan(s). Prepares sales strategy meeting agenda, monitors preparation of supporting documentation and leads property meetings. Establishes long-range objectives and specifies the strategies and actions to achieve them. Works closely with Sales and Marketing for business opportunities and aims to increase profitability of the organization. Manages room authorizations, rates and restrictions. Utilizes brand s revenue management systems and tools to ensure that revenue and profit are maximized. Prepares budgets for transient, group and catering. Updates market knowledge and aligns strategies and approaches accordingly. Serves as a demand expert for team members, GMs, and regional stakeholders Verifies that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate. Promotes and protects brand integrity and positioning. Participates in quarterly regional reviews. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions. Verifies property diagnostic processes (PDP) are used to maximize revenue and profits. Demonstrates knowledge of job-relevant issues, products, systems, and processes. Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements. Thinks creatively and practically to develop, execute and implement new business plans. Develops 6-month, 12-month and 2-year strategic action plans for management of property room and catering revenues. Performs regular quality checks to verify strategies are implemented correctly and producing desired results, ensuring any gaps are identified and addressed.</p><p>Analyzing and Reporting Revenue Management Data</p><p>Actively participates in the weekly and long range forecasts. Compiles information, analyzes and monitors actual sales against projected sales. Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Analyzes information and evaluates results to choose the best solution and solve problems. Uses computers and computer systems (including hardware and software) to, set up functions, enter data, or process information. Generates and provides accurate and timely results in the form of reports, presentations, etc. Prepares forecasts of revenue, profit, demand and occupancy for rooms for prescribed timeframes. Prepares revenue and profit opportunity analysis. Provides revenue analysis functional expertise and leadership to general managers, property leadership teams and sales leaders. Compiles information, analyzes and monitors actual sales against projected sales. Assists with account diagnostics process and validates conclusions. Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. Checks distribution channels regularly for hotel positioning, information accuracy and competitor positioning</p><p>Building Successful Relationships</p><p>Develops and manages internal and external key stakeholder relationships. Provides targeted and timely communication of results, achievements and challenges to all stakeholders. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Develops strong partnerships and relationship with regional team members to successfully achieve regional goals and priorities.</p><p>Managing and Conducting Human Resources Activities</p><p>Interviews and hires employees with the appropriate skills to meet the business needs of the operation. Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Conducts employee performance appraisals according to Standard Operating Procedures. Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team. Solicits feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems and concerns on a continuous bases. Verifies regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience A degree in a relevant business discipline preferred or demonstration of equivalent work experience.</p>

<p>JOB SUMMARY This position overlooks The St. Regis Amman Hotel, W Amman Hotel, Al Manara Luxury Collection and Westin Saraya Aqaba Leads inventory management and analysis activities and staff in a given hotel or multi-property market. Manages pricing, positioning and inventory for hotel or hotels within area of purview. Monitors all processes associated with demand, revenue, inventory, forecasting and opportunity analysis. Develops and recommends sales strategy for pricing of the transient customer, wholesale, and group segments. Identifies new revenue opportunities and effectively communicates sales strategy and pricing to all key stakeholders. Acts as primary contact and maintains productive relationships with all stakeholders, including hotel General Managers, sales leaders, franchisees and owners. CORE WORK ACTIVITIES Managing Revenue Management Projects and Strategy Determines sales strategy, evaluates effectiveness and prepares historical and future analysis of revenue and profit opportunities. Monitors the annual pricing process for transient, group and catering rooms, and function space. Establishes and maintains effective dynamic and rational pricing strategies for rooms and function space. Develops and executes the hotel(s) strategic plan(s). Prepares sales strategy meeting agenda, monitors preparation of supporting documentation and leads property meetings. Establishes long-range objectives and specifies the strategies and actions to achieve them. Works closely with Sales and Marketing for business opportunities and aims to increase profitability of the organization. Manages room authorizations, rates and restrictions. Utilizes brand s revenue management systems and tools to ensure that revenue and profit are maximized. Prepares budgets for transient, group and catering. Updates market knowledge and aligns strategies and approaches accordingly. Serves as a demand expert for team members, GMs, and regional stakeholders Verifies that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate. Promotes and protects brand integrity and positioning. Participates in quarterly regional reviews. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions. Verifies property diagnostic processes (PDP) are used to maximize revenue and profits. Demonstrates knowledge of job-relevant issues, products, systems, and processes. Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements. Thinks creatively and practically to develop, execute and implement new business plans. Develops 6-month, 12-month and 2-year strategic action plans for management of property room and catering revenues. Performs regular quality checks to verify strategies are implemented correctly and producing desired results, ensuring any gaps are identified and addressed. Analyzing and Reporting Revenue Management Data Actively participates in the weekly and long range forecasts. Compiles information, analyzes and monitors actual sales against projected sales. Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Analyzes information and evaluates results to choose the best solution and solve problems. Uses computers and computer systems (including hardware and software) to, set up functions, enter data, or process information. Generates and provides accurate and timely results in the form of reports, presentations, etc. Prepares forecasts of revenue, profit, demand and occupancy for rooms for prescribed timeframes. Prepares revenue and profit opportunity analysis. Provides revenue analysis functional expertise and leadership to general managers, property leadership teams and sales leaders. Compiles information, analyzes and monitors actual sales against projected sales. Assists with account diagnostics process and validates conclusions. Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. Checks distribution channels regularly for hotel positioning, information accuracy and competitor positioning Building Successful Relationships Develops and manages internal and external key stakeholder relationships. Provides targeted and timely communication of results, achievements and challenges to all stakeholders. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Develops strong partnerships and relationship with regional team members to successfully achieve regional goals and priorities. Managing and Conducting Human Resources Activities Interviews and hires employees with the appropriate skills to meet the business needs of the operation. Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Conducts employee performance appraisals according to Standard Operating Procedures. Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team. Solicits feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems and concerns on a continuous bases. Verifies regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.</p><p><strong>Desired Candidate Profile</strong></p><p>A degree in a relevant business discipline preferred or demonstration of equivalent work experience.</p>

<p><h4>About Lucidya</h4> <p>Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.</p> <p>Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.</p> <p>Today, leading organizations across banking, insurance, healthcare, hospitality, and the public sector rely on Lucidya to understand their customers better and act faster. As we continue investing in Agentic AI, design plays a critical role in determining whether our technology feels powerful, trustworthy, and intuitive - or complex and overwhelming.</p> <h4>Why this role matters</h4> <p>We're entering a new phase of product development where AI doesn't simply provide recommendations - it takes action.</p> <p>Our Agentic AI capabilities are designed to monitor signals, surface opportunities, automate workflows, and help teams make better decisions faster. The technology is only one part of the challenge. The bigger challenge is designing experiences that help users trust AI enough to delegate work to it without feeling like they've lost control.</p> <p>As a Senior Product Designer, you'll help define what that future looks like.</p> <p>You'll shape how enterprise users interact with AI agents, how they understand decisions made on their behalf, and how they remain confident when AI operates in the background. Your work will directly influence product adoption, customer trust, and the speed at which our customers realize value from our platform.</p> <p>This is a role for someone who wants to work on difficult, meaningful design problems and leave a visible mark on the product, the design culture, and the future of AI-powered software.</p> <h4>What you'll do</h4> <li>Design experiences that make AI feel trustworthy<br> You'll own the end-to-end experience for key Agentic AI initiatives, helping users understand what AI is doing, why it's doing it, and when they should intervene. Success means customers feel empowered by AI rather than uncertain about it.</li> <li>Turn complex problems into intuitive workflows<br> Agentic systems introduce new UX challenges around autonomy, confidence, transparency, and control. You'll simplify these complexities into experiences that feel natural and easy to navigate, even when the underlying technology is sophisticated.</li> <li>Raise the quality bar across the product<br> You'll contribute polished, thoughtful design work that improves the overall quality of the platform. From information architecture to visual details, you'll help ensure Lucidya feels cohesive, modern, and enterprise-grade.</li> <li>Help customers adopt AI faster<br> The best AI capabilities create no value if users don't trust them enough to use them. You'll design onboarding, education, feedback loops, and interaction patterns that help customers move from curiosity to confidence.</li> <li>Design for Arabic-first enterprise users<br> You'll create experiences that work naturally across both Arabic and English environments, ensuring RTL experiences, localized content, and cultural expectations are considered from the beginning rather than treated as an afterthought.</li> <li>Build systems, not just screens<br> You'll contribute reusable patterns, components, and interaction models that can scale across multiple products and use cases. We value designers who solve problems at the platform level rather than repeatedly solving the same problem in different places.</li> <li>Use research to inform decisions<br> You'll spend time understanding customers, testing assumptions, validating solutions, and learning from real user behavior. We care about evidence and outcomes more than opinions.</li> <li>Elevate the people around you<br> We believe great design teams improve together. You'll participate in critiques, mentor other designers, share your thinking openly, and contribute to a culture of continuous improvement.</li> <h4>The challenges you'll tackle</h4> <p>Some of the questions you'll be helping us answer include:</p> <li>How do users remain in control when AI can act independently?</li> <li>When should an AI agent ask for approval versus acting autonomously?</li> <li>How do we communicate uncertainty, confidence, and reasoning without overwhelming users?</li> <li>How do we design graceful recovery experiences when AI gets things wrong?</li> <li>How do we reduce cognitive load instead of simply moving it elsewhere?</li> <li>How do we build trust with enterprise users who may be delegating increasingly important decisions to AI?</li> <li>How do we create AI experiences that feel equally natural in Arabic and English?</li> <p>These are not solved problems. You'll help define the answers.</p> <h4>Requirements</h4> <h4>Who you are</h4> <p>You're a product designer who enjoys solving difficult problems and cares deeply about the people using your work.</p> <p>You likely bring:</p> <li>5+ years of experience designing B2B SaaS or enterprise software products.</li> <li>A portfolio that demonstrates strong product thinking, not just attractive interfaces. We want to understand how you approached problems, evaluated trade-offs, and delivered outcomes.</li> <li>Strong UX and interaction design skills. You naturally think through workflows, states, edge cases, and user behavior.</li> <li>Excellent visual design craft. You care about hierarchy, typography, spacing, consistency, and details that make products feel polished.</li> <li>Advanced proficiency with Figma, including component systems, prototyping, and scalable design practices.</li> <li>Experience conducting or contributing meaningfully to user research and usability testing.</li> <li>The ability to collaborate effectively with product managers, engineers, and other stakeholders without relying on formal authority.</li> <li>Comfort operating in ambiguity. You can take loosely defined challenges and create clarity, structure, and momentum.</li> <li>Strong communication skills. You can explain design decisions in a way that makes sense to technical and non-technical audiences alike.</li> <p>Beyond experience, you'll thrive here if:</p> <li>You're curious and continuously learning.</li> <li>You seek feedback and give it constructively.</li> <li>You care more about solving customer problems than protecting your ideas.</li> <li>You're comfortable taking ownership and moving work forward without waiting for perfect instructions.</li> <li>You enjoy collaborating with people who challenge your thinking and raise your standards.</li> <li>You measure success by the impact your work creates, not just the volume of work produced.</li> <h4>Bonus points</h4> <p>While not required, we'd be particularly excited if you have experience with:</p> <li>AI products, copilots, agents, or autonomous systems.</li> <li>Designing experiences that communicate AI confidence, reasoning, and uncertainty.</li> <li>RTL and Arabic-first product design.</li> <li>Design systems and platform-scale design thinking.</li> <li>Responsible AI, explainability, or AI ethics principles.</li> <li>SaaS businesses serving enterprise customers in the Middle East.</li> <h4>What you can expect from us</h4> <p>At Lucidya, designers are not here to make screens look better after decisions have already been made.</p> <p>You'll be involved early in problem-solving, have meaningful influence on product direction, and work alongside teams that genuinely value design as a strategic function.</p> <p>You'll have the opportunity to work on emerging AI challenges, contribute to products used by leading enterprises across the region, and help shape how people interact with AI in their daily work.</p> <h4>What the hiring process will look like</h4> <li>Introductory conversation</li> <li>Hiring manager interview</li> <li>Practical design exercise - case study<br> A take-home or live design challenge relevant to the kinds of problems you'll solve at Lucidya, followed by a discussion of your approach and reasoning.</li> <li>Final conversations</li> <li>Culture fit / offer stage</li></p><p></p>

<p><h4>About Lucidya</h4> <p>Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.</p> <p>Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.</p> <p>Today, leading organizations across banking, insurance, healthcare, hospitality, and the public sector rely on Lucidya to understand their customers better and act faster. As we continue investing in Agentic AI, design plays a critical role in determining whether our technology feels powerful, trustworthy, and intuitive - or complex and overwhelming.</p> <h4>Why this role matters</h4> <p>We're entering a new phase of product development where AI doesn't simply provide recommendations - it takes action.</p> <p>Our Agentic AI capabilities are designed to monitor signals, surface opportunities, automate workflows, and help teams make better decisions faster. The technology is only one part of the challenge. The bigger challenge is designing experiences that help users trust AI enough to delegate work to it without feeling like they've lost control.</p> <p>As a Senior Product Designer, you'll help define what that future looks like.</p> <p>You'll shape how enterprise users interact with AI agents, how they understand decisions made on their behalf, and how they remain confident when AI operates in the background. Your work will directly influence product adoption, customer trust, and the speed at which our customers realize value from our platform.</p> <p>This is a role for someone who wants to work on difficult, meaningful design problems and leave a visible mark on the product, the design culture, and the future of AI-powered software.</p> <h4>What you'll do</h4> <li>Design experiences that make AI feel trustworthy<br> You'll own the end-to-end experience for key Agentic AI initiatives, helping users understand what AI is doing, why it's doing it, and when they should intervene. Success means customers feel empowered by AI rather than uncertain about it.</li> <li>Turn complex problems into intuitive workflows<br> Agentic systems introduce new UX challenges around autonomy, confidence, transparency, and control. You'll simplify these complexities into experiences that feel natural and easy to navigate, even when the underlying technology is sophisticated.</li> <li>Raise the quality bar across the product<br> You'll contribute polished, thoughtful design work that improves the overall quality of the platform. From information architecture to visual details, you'll help ensure Lucidya feels cohesive, modern, and enterprise-grade.</li> <li>Help customers adopt AI faster<br> The best AI capabilities create no value if users don't trust them enough to use them. You'll design onboarding, education, feedback loops, and interaction patterns that help customers move from curiosity to confidence.</li> <li>Design for Arabic-first enterprise users<br> You'll create experiences that work naturally across both Arabic and English environments, ensuring RTL experiences, localized content, and cultural expectations are considered from the beginning rather than treated as an afterthought.</li> <li>Build systems, not just screens<br> You'll contribute reusable patterns, components, and interaction models that can scale across multiple products and use cases. We value designers who solve problems at the platform level rather than repeatedly solving the same problem in different places.</li> <li>Use research to inform decisions<br> You'll spend time understanding customers, testing assumptions, validating solutions, and learning from real user behavior. We care about evidence and outcomes more than opinions.</li> <li>Elevate the people around you<br> We believe great design teams improve together. You'll participate in critiques, mentor other designers, share your thinking openly, and contribute to a culture of continuous improvement.</li> <h4>The challenges you'll tackle</h4> <p>Some of the questions you'll be helping us answer include:</p> <li>How do users remain in control when AI can act independently?</li> <li>When should an AI agent ask for approval versus acting autonomously?</li> <li>How do we communicate uncertainty, confidence, and reasoning without overwhelming users?</li> <li>How do we design graceful recovery experiences when AI gets things wrong?</li> <li>How do we reduce cognitive load instead of simply moving it elsewhere?</li> <li>How do we build trust with enterprise users who may be delegating increasingly important decisions to AI?</li> <li>How do we create AI experiences that feel equally natural in Arabic and English?</li> <p>These are not solved problems. You'll help define the answers.</p> <h4>Requirements</h4> <h4>Who you are</h4> <p>You're a product designer who enjoys solving difficult problems and cares deeply about the people using your work.</p> <p>You likely bring:</p> <li>5+ years of experience designing B2B SaaS or enterprise software products.</li> <li>A portfolio that demonstrates strong product thinking, not just attractive interfaces. We want to understand how you approached problems, evaluated trade-offs, and delivered outcomes.</li> <li>Strong UX and interaction design skills. You naturally think through workflows, states, edge cases, and user behavior.</li> <li>Excellent visual design craft. You care about hierarchy, typography, spacing, consistency, and details that make products feel polished.</li> <li>Advanced proficiency with Figma, including component systems, prototyping, and scalable design practices.</li> <li>Experience conducting or contributing meaningfully to user research and usability testing.</li> <li>The ability to collaborate effectively with product managers, engineers, and other stakeholders without relying on formal authority.</li> <li>Comfort operating in ambiguity. You can take loosely defined challenges and create clarity, structure, and momentum.</li> <li>Strong communication skills. You can explain design decisions in a way that makes sense to technical and non-technical audiences alike.</li> <p>Beyond experience, you'll thrive here if:</p> <li>You're curious and continuously learning.</li> <li>You seek feedback and give it constructively.</li> <li>You care more about solving customer problems than protecting your ideas.</li> <li>You're comfortable taking ownership and moving work forward without waiting for perfect instructions.</li> <li>You enjoy collaborating with people who challenge your thinking and raise your standards.</li> <li>You measure success by the impact your work creates, not just the volume of work produced.</li> <h4>Bonus points</h4> <p>While not required, we'd be particularly excited if you have experience with:</p> <li>AI products, copilots, agents, or autonomous systems.</li> <li>Designing experiences that communicate AI confidence, reasoning, and uncertainty.</li> <li>RTL and Arabic-first product design.</li> <li>Design systems and platform-scale design thinking.</li> <li>Responsible AI, explainability, or AI ethics principles.</li> <li>SaaS businesses serving enterprise customers in the Middle East.</li> <h4>What you can expect from us</h4> <p>At Lucidya, designers are not here to make screens look better after decisions have already been made.</p> <p>You'll be involved early in problem-solving, have meaningful influence on product direction, and work alongside teams that genuinely value design as a strategic function.</p> <p>You'll have the opportunity to work on emerging AI challenges, contribute to products used by leading enterprises across the region, and help shape how people interact with AI in their daily work.</p> <h4>What the hiring process will look like</h4> <li>Introductory conversation</li> <li>Hiring manager interview</li> <li>Practical design exercise - case study<br> A take-home or live design challenge relevant to the kinds of problems you'll solve at Lucidya, followed by a discussion of your approach and reasoning.</li> <li>Final conversations</li> <li>Culture fit / offer stage</li></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing).<br>Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS&nbsp;<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None&nbsp;<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing).<br>Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS&nbsp;<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None&nbsp;<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>