Insurance Coordinator Jobs in Jordan

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Optimiza is a regional systems integration and digital transformation company delivering consulting, business, and technology solutions across multiple industries.<br> Our work helps organizations run critical systems with reliability, security, and operational discipline, and we value professionals who bring a hands-on approach to maintaining the platforms that support day-to-day business operations.<br> In this role, you will help support Oracle database environments that underpin essential services, contributing to the stability, performance, and resilience of business-critical systems.<br> You will work closely with senior DBAs and cross-functional technical teams, gaining exposure to enterprise database operations while building practical experience across monitoring, recovery, security, and operational support.<br> Responsibilities Monitor production, staging, and development Oracle databases for health, capacity, and performance issues using OEM and native scripts.<br> Review alert logs, trace files, and system metrics proactively to identify anomalies before they affect services.<br> Handle routine operational tasks including database startup and shutdown, tablespace expansion, and storage management.<br> Execute and validate backup routines using RMAN and assist with recovery simulations, cloning, and environment refreshes.<br> Support high availability and disaster recovery setups including Oracle RAC and Oracle Data Guard.<br> Manage user accounts, roles, profiles, and privileges in line with security policies and compliance requirements.<br> Assist with audits by generating access reports, privilege logs, and schema change tracking.<br> Apply security patches and Oracle updates in coordination with senior DBAs and change management processes.<br> Collaborate with developers, application support, and infrastructure teams to resolve connectivity, deployment, and SQL performance issues.<br> Maintain operational documentation, runbooks, inventories, and standard procedures, and participate in a rotating 24x7 on-call schedule.<br> Class A Health Insurance Bachelor's degree in Computer Science, Information Technology, or a related field.<br> 1-2 years of experience as an Oracle Database Administrator.<br> Hands-on knowledge of Oracle Database administration, including database performance monitoring and recovery procedures.<br> Strong working knowledge of SQL and PL/SQL fundamentals.<br> Familiarity with Oracle Data Guard and database security practices.<br> Experience collaborating with developers, application support, and infrastructure teams.<br> Experience supporting audits or working with auditors and security or compliance stakeholders.<br> Business-fluent English and Arabic.<br> Eligibility to work in Jordan.<br> Availability for a rotating 24x7 on-call support schedule.<br> Experience with RMAN backups is a plus.<br> Familiarity with Oracle RAC is a plus.<br></span> </div>

<p><h4>Description</h4> <p>We're hiring an implementation specialist to lead customer onboarding and ensure successful deployments of OpenCX. You'll be the customer's primary partner from kickoff through go-live — guiding setup, configuring the platform to their needs, integrating with their existing tools, and training their teams.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the customer engineering and product teams to turn real customer feedback into smoother onboarding. You'll also play a key role in helping customers get the most out of our AI capabilities, including agent configuration and prompt iteration.</p> <p>The complexity of implementations you handle will scale with your experience and ability to manage technical projects.</p> <p>This is a customer-facing implementation role with strong technical depth — focused on delivery and customer success, not pure support and not pure engineering.</p> <h4>What you'll do</h4> <ul> <li>Lead customer onboarding end-to-end: kickoff calls, setup, configuration, integrations, and go-live.</li> <li>Configure OpenCX to match each customer's workflow, including connecting tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Train customer teams on the platform and ensure successful adoption.</li> <li>Debug and troubleshoot complex implementation issues, including third-party integrations.</li> <li>Collaborate closely with customer engineering and product teams: share customer feedback and help prioritize improvements.</li> <li>Build strong expertise in the platform (including AI agents and prompt iteration) so you can effectively advise customers on their setup.</li> <li>Document recurring implementation patterns to strengthen internal knowledge and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Previous experience leading customer implementations, onboardings, or technical projects in a SaaS environment.</li> <li>Strong technical aptitude — comfortable working with APIs, integrations, and configuration tools (e.g. Zendesk, Intercom, HubSpot).</li> <li>Hands-on experience with AI agents and prompt engineering, or strong willingness to learn (this is important, as OpenCX is an AI-native platform).</li> <li>Excellent project management skills — keeping multiple customer implementations on track and on time.</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring an implementation specialist to lead customer onboarding and ensure successful deployments of OpenCX. You'll be the customer's primary partner from kickoff through go-live — guiding setup, configuring the platform to their needs, integrating with their existing tools, and training their teams.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the customer engineering and product teams to turn real customer feedback into smoother onboarding. You'll also play a key role in helping customers get the most out of our AI capabilities, including agent configuration and prompt iteration.</p> <p>The complexity of implementations you handle will scale with your experience and ability to manage technical projects.</p> <p>This is a customer-facing implementation role with strong technical depth — focused on delivery and customer success, not pure support and not pure engineering.</p> <h4>What you'll do</h4> <ul> <li>Lead customer onboarding end-to-end: kickoff calls, setup, configuration, integrations, and go-live.</li> <li>Configure OpenCX to match each customer's workflow, including connecting tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Train customer teams on the platform and ensure successful adoption.</li> <li>Debug and troubleshoot complex implementation issues, including third-party integrations.</li> <li>Collaborate closely with customer engineering and product teams: share customer feedback and help prioritize improvements.</li> <li>Build strong expertise in the platform (including AI agents and prompt iteration) so you can effectively advise customers on their setup.</li> <li>Document recurring implementation patterns to strengthen internal knowledge and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Previous experience leading customer implementations, onboardings, or technical projects in a SaaS environment.</li> <li>Strong technical aptitude — comfortable working with APIs, integrations, and configuration tools (e.g. Zendesk, Intercom, HubSpot).</li> <li>Hands-on experience with AI agents and prompt engineering, or strong willingness to learn (this is important, as OpenCX is an AI-native platform).</li> <li>Excellent project management skills — keeping multiple customer implementations on track and on time.</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The senior Oracle APPS DBA is responsible for managing and optimizing Oracle E-Business Suite (EBS) environments. The role requires expertise in configuring advanced Oracle features like cluster, Data Guard, and replication, along with extensive experience in EBS installation, patching, upgrading, and cloning. Proficiency in performance tuning and Oracle Recovery Manager (RMAN) is essential. Knowledge of UNIX, Linux, and Oracle security features is required, with experience in Oracle Hyperion, OBIEE, SOA Suite, and WebLogic preferred.</p> <p><strong>Key responsibilities include:</strong><br> <li>Configure and manage advanced Oracle features, including Oracle cluster, replication, and Data Guard, to ensure high availability and disaster recovery.</li> <li>Perform installation, configuration, patching, upgrading, and cloning of Oracle E-Business Suite (EBS) in both single-node and multi-node environments.</li> <li>Apply advanced performance tuning techniques to optimize EBS operations and system performance.</li> <li>Implement backup and recovery strategies using Oracle Recovery Manager (RMAN).</li> <li>Work across various operating systems, including UNIX and Linux, ensuring compatibility and stability.</li> <li>Lead Oracle EBS upgrade and technical implementation efforts.</li> <li>Utilize Oracle Advanced Security features to safeguard sensitive data.</li> <li>Demonstrate advanced knowledge of Oracle Hyperion, OBIEE, SOA Suite, and WebLogic (preferred).</li> <li>Advanced knowledge of setup and configuration of Oracle components and needed infrastructure on Oracle OCI.</li> <li>Perform other assigned duties as required.</li> </p> <h4>Requirements</h4> <p>Bachelor's degree in computer science, information systems, or related field.<br> Minimum 8 years of experience in Oracle databases and Oracle E-Business Suite.<br> OCP or OCI certification is mandatory.<br> Oracle EBS install, maintenance, and patch certification is a plus.<br> ITIL Foundation is preferred.<br> Expert-level knowledge of Oracle EBS environments, including advanced configuration, patching, upgrading, and cloning.<br> Proficiency with Oracle RAC, Data Guard, replication, and other high availability features.<br> Extensive experience in performance tuning and system optimization for Oracle EBS.<br> Advanced skills in Oracle Recovery Manager (RMAN) for implementing robust backup and recovery strategies.<br> Strong experience with UNIX/Linux operating systems and their integration with Oracle EBS.<br> Expertise in Oracle Hyperion, OBIEE, SOA Suite, and WebLogic.<br> Advanced understanding of Oracle Cloud Infrastructure (OCI) for setup and configuration.<br> Ability to lead and manage multiple Oracle EBS implementations and upgrades.</p> <h4>Benefits</h4> <p>Annual salary raise<br> Annual bonus<br> Medical insurance class A</p></p><p></p>

<p><h4>Description</h4> <p>The senior Oracle APPS DBA is responsible for managing and optimizing Oracle E-Business Suite (EBS) environments. The role requires expertise in configuring advanced Oracle features like cluster, Data Guard, and replication, along with extensive experience in EBS installation, patching, upgrading, and cloning. Proficiency in performance tuning and Oracle Recovery Manager (RMAN) is essential. Knowledge of UNIX, Linux, and Oracle security features is required, with experience in Oracle Hyperion, OBIEE, SOA Suite, and WebLogic preferred.</p> <p><strong>Key responsibilities include:</strong><br> <li>Configure and manage advanced Oracle features, including Oracle cluster, replication, and Data Guard, to ensure high availability and disaster recovery.</li> <li>Perform installation, configuration, patching, upgrading, and cloning of Oracle E-Business Suite (EBS) in both single-node and multi-node environments.</li> <li>Apply advanced performance tuning techniques to optimize EBS operations and system performance.</li> <li>Implement backup and recovery strategies using Oracle Recovery Manager (RMAN).</li> <li>Work across various operating systems, including UNIX and Linux, ensuring compatibility and stability.</li> <li>Lead Oracle EBS upgrade and technical implementation efforts.</li> <li>Utilize Oracle Advanced Security features to safeguard sensitive data.</li> <li>Demonstrate advanced knowledge of Oracle Hyperion, OBIEE, SOA Suite, and WebLogic (preferred).</li> <li>Advanced knowledge of setup and configuration of Oracle components and needed infrastructure on Oracle OCI.</li> <li>Perform other assigned duties as required.</li> </p> <h4>Requirements</h4> <p>Bachelor's degree in computer science, information systems, or related field.<br> Minimum 8 years of experience in Oracle databases and Oracle E-Business Suite.<br> OCP or OCI certification is mandatory.<br> Oracle EBS install, maintenance, and patch certification is a plus.<br> ITIL Foundation is preferred.<br> Expert-level knowledge of Oracle EBS environments, including advanced configuration, patching, upgrading, and cloning.<br> Proficiency with Oracle RAC, Data Guard, replication, and other high availability features.<br> Extensive experience in performance tuning and system optimization for Oracle EBS.<br> Advanced skills in Oracle Recovery Manager (RMAN) for implementing robust backup and recovery strategies.<br> Strong experience with UNIX/Linux operating systems and their integration with Oracle EBS.<br> Expertise in Oracle Hyperion, OBIEE, SOA Suite, and WebLogic.<br> Advanced understanding of Oracle Cloud Infrastructure (OCI) for setup and configuration.<br> Ability to lead and manage multiple Oracle EBS implementations and upgrades.</p> <h4>Benefits</h4> <p>Annual salary raise<br> Annual bonus<br> Medical insurance class A</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Description</span><br><span></span><p><span>MedNet Jordan is one of the leading managed care service organizations that caters to healthcare needs. We are currently seeking to hire a <strong>Senior Network Officer</strong> (on <strong>Hybrid working modules</strong> basis) with the following tasks and responsibilities:</span><br></p><br><p><span><span>·</span></span><span>Expansion of the network access modules (Geographically, Service / Specialty mix, Innovation in network access).</span></p><br><p><span><span>·</span></span><span>Train the health care service provider’s staff on product’s offerings to ensure the effective achievement of defined managed health care objectives and optimal customer satisfaction.</span></p><br><p><span><span>·</span></span><span>Communicating the network access modules to the clients (Internal and external) in an understandable and structured manner.</span></p><br><p><span><span>·</span></span><span><span>Maintaining and reviewing </span></span><span><span>internal and</span></span><span><span> on-going benchmarks of MedNet’s </span></span><span><span>medical </span></span><span><span>network.</span></span></p><br><p><span><span>·</span></span><span><span>Maintaining MedNet’s network competitiveness by expanding the network access locally as required by business needs.</span></span></p><br><p><span><span>·</span></span><span><span>Conducting provider credentialing</span></span><span><span> a</span></span><span><span>nd new provider tariff negotiations. </span><span>Lead the identification, selection, evaluation, negotiation, contracting and re - contracting process of health care service providers within the established corporate guidelines to ensure that all services are provided cost efficiently in accord to defined quality standards and procedures ensuring optimum protection for business interest.</span></span></p><br><p><span><span>·</span></span><span><span>Handling provider requests for tariff revisions to ensure a continued and sustained competitive edge to MedNet.</span></span></p><br><p><span><span>·</span></span><span><span>Study and prepare the needed requirement to evaluate provider’s reconciliation requests.</span></span></p><br><p><span><span>·</span></span><span><span>Conduct trainings and orientation programs to health care service provider in an efficient manner and as per need.</span></span></p><br><p><span><span>·</span></span><span><span>Establish and maintain excellent relationship with </span><span>health care service providers.</span></span></p><br><p><span><span>·</span></span><span><span>Manage all </span><span>health care service provider r</span><span>equests.</span></span></p><br><p><span><span>·</span></span><span><span>Ensuring information related to the provider network is accessible to end-users.</span></span></p><br><p><span><span>·</span></span><span><span>Deliver training to new staff members in order to improve their knowledge and ensure their professional development.</span></span></p><br><p><span><span>·</span></span><span><span>Support the manager in reviewing and evaluation of provider performance against benchmarks/ established performance standards and ensure timely development of performance reports in order to keep the decision makers informed about network performance while recommending areas of improvement to enhance service levels.</span></span></p><br><p><span><span>·</span></span><span><span>Ensure functional relationship between internal departments and the network team and high level of communication and efficient &amp; timely transfer of information takes place during operations.</span></span></p><br><p><span><span>·</span></span><span><span>Assist in identify opportunities for continuous improvement of the network development, operations management, systems, processes, and practices.</span></span></p><br><p><span><span>·</span></span><span><span>Follow and implement all Network’s department policies and procedures to ensure that all relevant procedural requirements are fulfilled while delivering a quality, cost-effective service.</span></span></p><br><p><span><span>·</span></span><span><span>Support the network manager in the maintenance of monthly statistical reports to facilitate benchmarking and the performance management of network operations for management decision making</span></span></p><br><p><span><span>·</span></span><span><span>Liaison with all operational departments on health care service provider’s queries.</span></span></p><br><br> <br> <span>Qualifications</span><br><span></span><p><span><strong>Your Profile</strong></span></p><br><p><span><span>-</span><span>BA in Nursing, Pharmacy, General Medicine, or any related field.</span></span></p><br><p><span><span>-</span><span>From 4-7 years of experience in working in TPA/Medical Insurance sector.</span></span></p><br><p><span><span>-</span><span>Very good Knowledge of medical terminology.</span></span></p><br><p><span><span>-</span><span>Good knowledge in local healthcare services system is a plus.</span></span></p><br><p><span><span>-</span><span>Good knowledge and experience in Coding is a plus.</span></span></p><br><p><span><span>-</span><span>Good interpersonal and negotiation skills.</span></span></p><br><p><span><span>-</span><span>Excellent written and verbal communication skills.</span></span></p><br><p><span><span>-</span><span>Strong planning and organizational skills.</span></span></p><br><p><span><span>-</span><span>Analytical and problem solving skills.</span></span></p><br><p><span><span>-</span><span>Ability to handle stress.</span></span></p><br><p><span><span>-</span><span>Computer literacy (MS Office, Excel, PowerPoint)</span></span></p><br><p><span><span>-</span><span>Jordanian Driving license &amp; have a car.</span></span></p><br><p><span><span>-</span></span><span><span>Willingness to travel extensively locally and internationally.</span></span></p><br><br> </div>

<p><h4>Description</h4> <p>Syarah is a leading company in the automotive industry, revolutionizing the way people buy cars in Saudi and the Middle East. Our innovative digital platform provides customers with a seamless car buying experience, from browsing and selection to financing and delivery.</p> <p>As a content writer at Syarah, you will play a pivotal role in creating compelling and engaging content across various platforms to attract and engage our target audience. You will collaborate with cross-functional teams to develop content strategies, conduct research, and produce high-quality content that aligns with our brand voice and objectives.</p> <p>If you are a talented writer with a passion for cars and a knack for storytelling, we would love to hear from you!</p> <p><strong>This role is being offered as a short-term contract specifically to cover the responsibilities of an employee who is currently on maternity leave. The contract will remain in effect until the employee returns to work, ensuring a smooth continuation of operations and minimal disruption to the team’s workflow during her absence.</strong></p> <h4>Responsibilities:</h4> <ul> <li>Develop compelling and original content for various channels, including but not limited to websites, blogs, articles, social media, email campaigns, and marketing materials.</li> <li>Conduct thorough research to gather information and become knowledgeable about the assigned topics, ensuring accuracy and credibility in the content produced.</li> <li>Collaborate with the marketing team to understand content requirements and align content strategies with overall marketing objectives.</li> <li>Generate creative ideas and pitch content concepts that resonate with our target audience and contribute to the organization's brand identity.</li> <li>Write and edit engaging, error-free, and grammatically correct content that maintains consistent brand tone, style, and messaging.</li> <li>Stay up-to-date with industry trends, best practices, and emerging technologies to continually enhance content quality and effectiveness.</li> <li>Proofread and edit content to ensure clarity, coherence, and adherence to brand guidelines and editorial standards.</li> <li>Collaborate with cross-functional teams, such as designers, marketers, and subject matter experts, to gather information and ensure content accuracy.</li> <li>Use artificial intelligence tools such as ChatGPT and BARD to extract topics and ideas for creating content in a smart and fast way that contributes to the quality of content.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's degree in Marketing, Languages, Journalism, or a related field.</li> <li>Experience working as a content writer, copywriter, or similar role, with a strong portfolio showcasing diverse writing styles and formats.</li> <li>Excellent writing, editing, and proofreading skills with meticulous attention to detail.</li> <li>Proven work experience as a content writer or similar role.</li> <li>Experience in conducting research and translating complex information into engaging content.</li> <li>Ability to adapt writing style and tone to different audiences and platforms.</li> <li>Knowledge of SEO best practices and ability to optimize content for search engines.</li> <li>Familiarity with content management systems (CMS) and basic HTML.</li> <li>Strong organizational and time management skills, with the ability to meet deadlines.</li> <li>Ability to work well in a team and independently.</li> <li>A passion for cars and the automotive industry.</li> </ul> <h4>Benefits</h4> <ul> <li>Competitive salary</li> <li>Flexible working hours</li> <li>Medical insurance</li> <li>A friendly and respectful culture.</li> </ul></p><p></p>

<p>About Maqsam: Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.</p><p>Your Opportunity: We are seeking a highly experienced Senior Software Engineer to act as a technical pillar within our innovative engineering team. This role is ideal for a high-impact Individual who thrives on autonomy and scale. You will be responsible for driving massive, complex projects from conceptualization and architectural design all the way to implementation, deployment, and landing. You will operate at a high level, providing technical leadership across multiple teams. By working closely with product managers, leadership, and engineers across the company, you will shape our technical strategy, tackle our most difficult scaling challenges, and continuously broaden the capabilities of our cutting-edge AI and contact center solutions.</p><p>Your Top Responsibilities:</p><ul><li>End-to-End Ownership: Drive massive, cross-functional engineering projects from raw concept to successful production deployment and monitoring.</li><li>Architectural Leadership: Lead the design and architecture of highly available, scalable, and robust systems, services, and databases that span across multiple engineering teams.</li><li>Technical Force Multiplier: Set the standard for engineering excellence. Conduct rigorous code reviews, establish best practices, and improve our development and deployment pipelines and strategies.</li><li>Complex Problem Solving: Debug, profile, and troubleshoot the most complex systemic and performance issues within a high-concurrency, real-time SaaS environment.</li><li>Cross-Team Alignment: Act as a technical anchor, collaborating with various squads to ensure architectural consistency, and the strategic reduction of technical debt.</li><li>Mentorship: Elevate the entire engineering team by mentoring mid-level and junior engineers, guiding their technical growth, and helping ramp up new joiners.</li></ul><p>What We Expect from You:</p><ul><li>5+ years of software engineering experience , with a heavy focus on backend or full-stack development in a high-scale SaaS environment.</li><li>Elite Independent Contributor Capabilities: Proven track record of independently leading large-scale technical initiatives and delivering production-ready, highly optimized software.</li><li>Deep Architectural Knowledge: Advanced expertise in system design, distributed systems, caching strategies, and API design optimized for high availability.</li><li>Database Mastery: Extensive experience with relational databases (e.g., PostgreSQL), including schema design, query optimization, and handling data at scale.</li><li>Operational Excellence: Strong foundational knowledge of cloud infrastructure, observability, and deploying robust features.</li><li>Adaptability: A proven ability to rapidly learn, evaluate, and integrate bleeding-edge technologies and frameworks.</li></ul><p>Additional Information (Added Advantages):</p><ul><li>Leadership &amp; Management: While this is highly suited for an Individual Contributor, previous experience in engineering management, formal Tech Lead roles, or people management is a strong plus .</li><li>Domain Experience: Experience working on VoIP-related projects (WebRTC, SIP, etc.) or real-time communication platforms is a strong plus.</li><li>Stack Alignment: Deep expertise with Ruby on Rails (or similar frameworks), JavaScript/Vue.js (or comparable frontend frameworks), and PostgreSQL is preferred.</li><li>AI/LLM Exposure: Experience integrating or building around Large Language Models, machine learning pipelines, or data-heavy applications.</li><li>Education: A degree in Computer Science, Engineering, or a related field is preferred.</li></ul><p>What We Provide:</p><ul><li>Join a world-class team at Maqsam, where your growth is our priority. Here s what you can expect:</li><li>High-Impact Work: The autonomy to drive massive projects that directly impact our core business and thousands of users.</li><li>A Collaborative and Friendly Environment: Work with talented, seasoned professionals who are passionate about what they do.</li><li>Personal and Professional Growth: Opportunities to learn, lead, and cement yourself as a world-class engineering leader.</li><li>Fair Compensation: We deeply value your contribution and expertise.</li><li>Transparency: A culture that thrives on open communication and flat technical discussions.</li><li>Benefits: First-class health insurance, and more.</li><li>Part of Something Big: Be proud of being part of the most exciting AI-powered SaaS business in the MENA region.</li></ul><p>Ready to lead at Maqsam? Apply now! #LI-DNI</p><p><strong>Desired Candidate Profile</strong></p><ul><li>5+ years of software engineering experience , with a heavy focus on backend or full-stack development in a high-scale SaaS environment.</li><li>Elite Independent Contributor Capabilities: Proven track record of independently leading large-scale technical initiatives and delivering production-ready, highly optimized software.</li><li>Deep Architectural Knowledge: Advanced expertise in system design, distributed systems, caching strategies, and API design optimized for high availability.</li><li>Database Mastery: Extensive experience with relational databases (e.g., PostgreSQL), including schema design, query optimization, and handling data at scale.</li><li>Operational Excellence: Strong foundational knowledge of cloud infrastructure, observability, and deploying robust features.</li><li>Adaptability: A proven ability to rapidly learn, evaluate, and integrate bleeding-edge technologies and frameworks.</li></ul><p>Additional Information (Added Advantages):</p><ul><li>Leadership &amp; Management: While this is highly suited for an Individual Contributor, previous experience in engineering management, formal Tech Lead roles, or people management is a strong plus .</li><li>Domain Experience: Experience working on VoIP-related projects (WebRTC, SIP, etc.) or real-time communication platforms is a strong plus.</li><li>Stack Alignment: Deep expertise with Ruby on Rails (or similar frameworks), JavaScript/Vue.js (or comparable frontend frameworks), and PostgreSQL is preferred.</li><li>AI/LLM Exposure: Experience integrating or building around Large Language Models, machine learning pipelines, or data-heavy applications.</li><li>Education: A degree in Computer Science, Engineering, or a related field is preferred.</li></ul>

<p>&nbsp;The holder runs cash, funding, banking, guarantees and payments across all entities and is expected to command that function competently and independently from the outset. From day one the holder owns the banking relationships and approves guarantees within a delegated authority. As the function matures, the role expands further into the strategic treasury work, facility negotiation, deposit strategy and treasury policy, working with the CFO and progressively taking ownership. It suits an established treasury professional ready to lead a group treasury function and grow into Treasury Manager, not someone learning the fundamentals. Key Responsibilities Treasury operations Cash and forecasting : Maintain a clear, current view of cash and overdraft positions across the Group s entities and banks and prepare the rolling cash forecast. Funding: Arrange funds so each entity meets its obligations on time, moving money between accounts as needed. Bank records: Own the bank account register and keep mandates, signatories and records accurate and current. Deposits: Execute fixed-deposit placements, track maturities and keep the deposit schedule current. Bank guarantees: Act as Guarantee Coordinator: log every request, run the pre-submission checks, submit them to the bank, chase to issuance and keep the guarantee register current including expiries and releases. Guarantee approvals : Approve guarantees within a delegated authority set by the CFO, escalating larger or unusual cases in line with the Group guarantee procedure. Banking relationships : Act as the Group s principal day-to-day contact with its banks, managing the operational relationship and coordinating with the CFO on matters of strategy. Accounts payable and payment execution Payment execution: Execute approved payments accurately and on time within the Group s approval framework. Supplier payments : Manage the payment side of the supplier relationship. Reconciliation : Keep the ERP accurate and reconciled for all cash and payment activity. Expanding scope The role is expected to take growing ownership of these areas, in partnership with the CFO and then increasingly independently: Facility negotiation, structuring and pricing of the Group s bank facilities. Deposit and investment strategy, shaping how the Group s surplus cash is placed. Treasury policy and controls, helping build the framework as the function matures. Skills/Experience Education : Degree in finance, accounting or commerce. A professional qualification, or progress toward one such as CTP, ACCA, CMA or CA, is a strong advantage. Experience : At least 8 to 10 years in treasury, in a multi-entity or multi-country group, with a demonstrated record of running treasury operations, not supporting them. Treasury depth: Strong command of cash management, bank account administration, fixed deposits, and bank guarantees or trade finance. Direct experience of facility and rate negotiation and of managing banking relationships is expected. Accounts payable: Confident owning payment calendars, payment runs and ERP reconciliation, and comfortable holding the payment function to a disciplined standard. Systems: Strong ERP and Excel skills. Experience of banking portals and automated payment systems is an advantage. Leadership readiness: Ready to lead a group treasury function and to grow into Treasury Manager as the function and team expand. The person Accurate and disciplined, with the judgement to get details and timing right every time. Trustworthy with money and mandates, and comfortable operating within a clear approval framework. Organized and calm under deadline pressure across many entities and currencies. Clear and professional in English, with banks and suppliers alike. Proactive and commercially sharp, the kind of person who sees an issue coming and brings the CFO the solution, not just the problem. Physical and Mental Requirements: Lifting and Carrying: Ability to lift and carry up to 50 pounds. Mobility: Must be able to walk and climb to perform duties, including maneuvering within a refinery or plant environment and accessing elevated platforms via ladders and stairwells. Communication: Sufficient clarity of speech and hearing, or other communication capabilities, to communicate effectively. Focus and Multitasking: Ability to maintain focus and multitask effectively. Safety Equipment: Must be able to wear safety equipment as required by the safety department for personal protection, if/where needed in manufacturing environments. Personal Mobility and Reflexes: Sufficient personal mobility and physical reflexes, with or without reasonable accommodations, to perform office duties and travel to off-site locations when necessary. About PIPECARE Group: PIPECARE Group offers comprehensive In-Line Inspection Services to identify and size pipeline threats, Utilizing advanced technologies such as Magnetic Flux Leakage, Transverse Field Inspection, Ultrasound, and specialized tools, PIPECARE ensures precise detection and assessment of various pipeline anomalies. What we do: In-Line Inspection Services PIPECARE provides In-Line Inspection Services to locate, identify, and size threats, supporting integrity management requirements. Check out our AI Technology and other cutting-edge technologies by clicking the following YouTube Links: PIPECARE Group - YouTube SMART AI CALIPER - Inspection experience like never befor e Inspection Technologies Magnetic Flux Leakage (MFL): Detects and sizes general corrosion and metal loss anomalies, especially circumferentially oriented. Transverse Field Inspection (TFI): Detects and sizes general corrosion and metal loss anomalies, primarily axially oriented. Ultrasound (UT): Detects and sizes general and other metal loss anomalies with high depth sizing accuracy.</p><p><strong>Desired Candidate Profile</strong></p><p>Degree in finance, accounting or commerce. A professional qualification, or progress toward one such as CTP, ACCA, CMA or CA, is a strong advantage.</p><p>At least 8 to 10 years in treasury, in a multi-entity or multi-country group, with a demonstrated record of running treasury operations, not supporting them.</p><p>Treasury depth: Strong command of cash management, bank account administration, fixed deposits, and bank guarantees or trade finance. Direct experience of facility and rate negotiation and of managing banking relationships is expected.</p><p>Accounts payable: Confident owning payment calendars, payment runs and ERP reconciliation, and comfortable holding the payment function to a disciplined standard.</p><p>Systems: Strong ERP and Excel skills. Experience of banking portals and automated payment systems is an advantage.</p><p>Leadership readiness: Ready to lead a group treasury function and to grow into Treasury Manager as the function and team expand.</p><p>The person Accurate and disciplined, with the judgement to get details and timing right every time. Trustworthy with money and mandates, and comfortable operating within a clear approval framework. Organized and calm under deadline pressure across many entities and currencies. Clear and professional in English, with banks and suppliers alike. Proactive and commercially sharp, the kind of person who sees an issue coming and brings the CFO the solution, not just the problem.</p><p>Physical and Mental Requirements:</p><ul><li>Lifting and Carrying: Ability to lift and carry up to 50 pounds.</li><li>Mobility: Must be able to walk and climb to perform duties, including maneuvering within a refinery or plant environment and accessing elevated platforms via ladders and stairwells.</li><li>Communication: Sufficient clarity of speech and hearing, or other communication capabilities, to communicate effectively.</li><li>Focus and Multitasking: Ability to maintain focus and multitask effectively.</li><li>Safety Equipment: Must be able to wear safety equipment as required by the safety department for personal protection, if/where needed in manufacturing environments.</li><li>Personal Mobility and Reflexes: Sufficient personal mobility and physical reflexes, with or without reasonable accommodations, to perform office duties and travel to off-site locations when necessary.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> HR Manager (Retail) <ul> <li><span>Posting Date</span>: 27/09/2026</li> <li><span>Ref</span>: SJOR-160</li> <li><span>Position</span>: HR Manager (Retail) </li> <li> </li><li><span>Location</span>: Jordan</li> <li><span>City</span>: Amman </li> <li> </li><li><span>Sector</span>: Retail</li> <li><span>Years of Experience</span> 8–10 years of HR experience, including at least 3 years in a supervisory or managerial HR position.</li> <li> </li><li><span>Qualification</span>: Bachelor’s degree in Human Resources, Business Administration, or a related field.</li> <li><span>Salary</span>: Up to 2500 JOD </li> <li><span>Workdays</span>: 5</li> <li> </li><li><span>Description</span>: Our client is a leading company in home appliances, consumer electronics, and digital technology solutions in Jordan.,, seeking an experienced and strategic HR Manager to lead and manage the Human Resources function and support the organization’s current and future business objectives. The ideal candidate will be responsible for overseeing HR operations, workforce planning, recruitment, performance management, training and development, succession planning, employee relations, and compliance with Jordanian labor laws and regulations. Key Responsibilities <ul> <li>Develop and implement strategic and operational HR plans in alignment with business objectives.</li> <li>Lead workforce planning, recruitment, selection, and hiring activities.</li> <li>Develop and review HR policies, procedures, organizational structures, and job descriptions.</li> <li>Lead performance management processes and link results to development, promotions, improvement plans, and rewards.</li> <li>Oversee training and development plans based on business needs and performance results.</li> <li>Lead succession planning for critical positions and monitor employee readiness and development.</li> <li>Manage employee relations, investigations, disciplinary actions, and sensitive employee cases.</li> <li>Ensure compliance with Jordanian Labor Law, Social Security, Income Tax, and relevant regulations.</li> <li>Oversee attendance, leave, payroll, benefits, insurance, and employment contracts in coordination with relevant departments.</li> <li>Review HR reports and analyze key HR indicators, including turnover, absenteeism, recruitment, training, performance, and employee engagement.</li> <li>Lead and supervise the HR team and ensure effective and timely delivery of HR services.</li> <li>Ensure the accuracy of employee data and effective utilization of the Kayan HR System for reporting, monitoring, and decision-making.</li> <li>Provide HR advice and recommendations to senior management and department heads.</li> <li>Support organizational change and continuous improvement initiatives.</li> </ul> Requirements <ul> <li>Bachelor’s degree in Human Resources, Business Administration, or a related field.</li> <li>Master’s degree or professional HR certification is preferred.</li> <li>8–10 years of HR experience, including at least 3 years in a supervisory or managerial HR position.</li> <li>Strong knowledge of Jordanian Labor Law and Social Security regulations.</li> <li>Proven experience in performance management, employee relations, recruitment, training and development, and succession planning.</li> <li>Strong leadership, communication, decision-making, and problem-solving skills.</li> <li>Experience working with HR systems;</li> <li>Strong analytical and reporting skills with advanced Excel knowledge.</li> <li>High level of confidentiality and professionalism.</li> </ul> <br> More<br> </li> </ul> <br> <br> </div>

<p>Syarah is on a mission to change how people buy their cars in Saudi and. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and many more. Our goal is to turn car buying into an experience of delight, comfort and peace of mind. We are on the lookout for ambitious, competitive, growth-minded professionals to help us continue to harness technology to delight our customers and achieve our ambitious growth objectives in the auto sector.</p><p>Responsibilities:</p><ul><li>A Customer Care Agent serves as the bridge between the company and its customers, engaging with them via voice or text channels. Their primary role is to respond to customer inquiries, provide detailed service information, resolve any issues that arise, and represent the company professionally and courteously. This position is offered as a three-month contract.</li><li>Address customer inquiries regarding available products and services.</li><li>Create and manage customer accounts, ensuring accurate documentation of account details in written or digital formats.</li><li>Actively listen to customer concerns, identifying the root cause of any issues.</li><li>Provide prompt and appropriate solutions to customer problems.</li><li>Escalate complex cases to management, including all necessary background information.</li><li>Anticipate customer needs by following up on previous interactions, offering reorders or additional services.</li><li>Collaborate with all internal departments to effectively resolve customer issues.</li><li>Flexibility to work different shifts (including evenings, weekends, or holidays).</li><li>Willingness to participate in training before hire and on-the job.</li><li>Excellent listening skills and an empathetic voice and manner.</li><li>Dedication to customer satisfaction.</li><li>Basic knowledge of computer software and office systems.</li><li>Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.</li><li>Familiarity with all of the goods and services offered by the company.</li><li>Experience in Automotive Industry is a plus.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Excellent listening skills and an empathetic voice and manner. Dedication to customer satisfaction. Basic knowledge of computer software and office systems. Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer. Familiarity with all of the goods and services offered by the company. Experience in Automotive Industry is a plus.</p>

<p><h4>Description about Jeeny</h4> <p>Jeeny is a mobile application that facilitates daily commuting and transportation, connecting users with their preferred mode of transport. Established in 2014 as Easy Taxi, it was rebranded in 2016 to expand its services. Jeeny operates in Saudi Arabia, Jordan, and Pakistan, with offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi.</p> <h4>Role overview</h4> <p>We are looking for an experienced and skilled senior graphic designer to join our in-house creative team. As a senior graphic designer, you will play an essential part in crafting our company's visual identity and creating appealing designs across several platforms.</p> <h4>Responsibilities</h4> <ul> <li>Develop creative concepts and produce high-quality designs and videos for digital platforms, marketing campaigns, social media, print materials, and other brand assets.</li> <li>Manage the full design process from concept development to final execution while ensuring consistency with Jeeny’s brand guidelines.</li> <li>Collaborate closely with internal stakeholders and cross-functional teams to understand project requirements and deliver impactful creative solutions.</li> <li>Contribute to brainstorming sessions and support the development of innovative campaigns and visual strategies.</li> <li>Stay updated with design trends, tools, technologies, and industry best practices to continuously improve creative output.</li> <li>Manage and prioritize multiple projects simultaneously while meeting deadlines and maintaining high-quality standards.</li> <li>Conduct quality checks to ensure all designs are accurate, visually appealing, and aligned with brand standards.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in graphic design, visual communication, or a related field.</li> <li>4–6 years of experience in graphic design, preferably within a fast-paced environment.</li> <li>Strong portfolio showcasing creative thinking, branding, digital design, and visual storytelling skills.</li> <li>Proficiency in Adobe Creative Suite including Photoshop, Illustrator, InDesign, After Effects, and Premiere Pro.</li> <li>Strong understanding of typography, layout, color theory, and design principles.</li> <li>Experience in video editing, motion graphics, or multimedia design is a strong plus.</li> <li>Ability to manage multiple projects and work under tight deadlines.</li> <li>Strong communication and collaboration skills with the ability to work effectively across teams.</li> <li>High attention to detail with a strong sense of creativity and innovation.</li> </ul> <h4>Benefits</h4> <ul> <li>Market competitive salary</li> <li>An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set</li> <li>An environment that encourages you to take ownership and produce excellent outcomes every day</li> <li>Health benefits and life insurance</li> <li>Hybrid work model</li> <li>Flexible working hours</li> <li>Monthly codes to commute freely</li> </ul></p><p></p>

<p><h4>Description about Jeeny</h4> <p>Jeeny is a mobile application that facilitates daily commuting and transportation, connecting users with their preferred mode of transport. Established in 2014 as Easy Taxi, it was rebranded in 2016 to expand its services. Jeeny operates in Saudi Arabia, Jordan, and Pakistan, with offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi.</p> <h4>Role overview</h4> <p>We are looking for an experienced and skilled senior graphic designer to join our in-house creative team. As a senior graphic designer, you will play an essential part in crafting our company's visual identity and creating appealing designs across several platforms.</p> <h4>Responsibilities</h4> <ul> <li>Develop creative concepts and produce high-quality designs and videos for digital platforms, marketing campaigns, social media, print materials, and other brand assets.</li> <li>Manage the full design process from concept development to final execution while ensuring consistency with Jeeny’s brand guidelines.</li> <li>Collaborate closely with internal stakeholders and cross-functional teams to understand project requirements and deliver impactful creative solutions.</li> <li>Contribute to brainstorming sessions and support the development of innovative campaigns and visual strategies.</li> <li>Stay updated with design trends, tools, technologies, and industry best practices to continuously improve creative output.</li> <li>Manage and prioritize multiple projects simultaneously while meeting deadlines and maintaining high-quality standards.</li> <li>Conduct quality checks to ensure all designs are accurate, visually appealing, and aligned with brand standards.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in graphic design, visual communication, or a related field.</li> <li>4–6 years of experience in graphic design, preferably within a fast-paced environment.</li> <li>Strong portfolio showcasing creative thinking, branding, digital design, and visual storytelling skills.</li> <li>Proficiency in Adobe Creative Suite including Photoshop, Illustrator, InDesign, After Effects, and Premiere Pro.</li> <li>Strong understanding of typography, layout, color theory, and design principles.</li> <li>Experience in video editing, motion graphics, or multimedia design is a strong plus.</li> <li>Ability to manage multiple projects and work under tight deadlines.</li> <li>Strong communication and collaboration skills with the ability to work effectively across teams.</li> <li>High attention to detail with a strong sense of creativity and innovation.</li> </ul> <h4>Benefits</h4> <ul> <li>Market competitive salary</li> <li>An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set</li> <li>An environment that encourages you to take ownership and produce excellent outcomes every day</li> <li>Health benefits and life insurance</li> <li>Hybrid work model</li> <li>Flexible working hours</li> <li>Monthly codes to commute freely</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Humanity & Inclusion is an independent and impartial aid organization working in situations of poverty and exclusion, conflict and disaster. The organization works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.</p> <p>Since its creation in 1982, HI has run development and humanitarian projects in more than 55 countries and responded to numerous emergencies. Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide.</p> <p>At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organization. This is why we are engaged in a disability policy to encourage the inclusion and integration of people with disabilities.</p> <p>Please indicate if you require any special accommodation, even at the first interview.</p> <h4>Job context</h4> <p>HI Palestine is currently operating as a stand-alone program under the authority of the Emergency Division, with a dedicated governance framework adapted to the scale and complexity of the crisis. This arrangement, confirmed until the end of 2026, is intended to provide the structural flexibility and operational responsiveness required in the current context, while also anticipating and preparing for a transfer back to Mashreq Programme (regional office). Palestine Coordination is split between Jerusalem and Amman, with a West Bank area office located in Ramallah and a Gaza area office in Zuwayda. In Gaza, HI operates three offices: one in the central area (Zuwayda), one in the north (Gaza City), and one in the south (Khan Younis).</p> <p>The mission's operational strategy relies on four pillars: Health (Rehabilitation and P&O), Armed Violence Reduction, Atlas Logistics, and Education. Cross-cutting components include IHA, MHPSS, Protection Mainstreaming, and DGA.</p> <p>The total budget for 2026 is expected to range between 8 and 12 million EUR.</p> <h4>Your mission</h4> <p>The Grants Management Department for HI Palestine plays a central role in overseeing proposal development and donor reporting across operations in the West Bank and Gaza. Based remotely in Amman—where part of the coordination team is located—the department ensures consistent communication and alignment despite geographic constraints. It is currently composed of a Grants Manager and a Reporting Officer, the latter recently recruited to strengthen capacity, as these responsibilities were previously handled solely by the Grants Manager.</p> <p>As the department evolves, a key priority will be the effective management and mentoring of the Reporting Officer, alongside a stronger emphasis on developing high-quality, competitive proposals that support both existing and potentially new sectors of intervention. In parallel, the department will contribute to reinforcing compliance with grants management processes and continue refining internal systems to improve efficiency, accountability, and overall performance.</p> <p>Reporting to the Technical Head of Programme, your main responsibilities are:</p> <p><strong>Responsibility 1: Grants management</strong><br> Lead the writing, review, and submission of high-quality narrative reports, ensuring they accurately reflect project progress and status in a transparent, timely, and professional manner.<br> Development of CE, NCE, and MR (Cost Extensions, Non-Cost Extensions, and Modification Requests) as well as new project proposals.<br> Ensure that project cycle management processes and tools are implemented and up to date (such as grants tracker, regular communication on status of grants, Go/No Go meetings, Kick Off Meetings, progress review meetings, closure meetings, etc.).<br> Address donor comments and feedback on proposals and reports promptly, coordinating with relevant staff and departments to ensure resolution and compliance.<br> Contribute to the reporting to national and local authorities as required by HI registration/legal status in the country.</p> <p><strong>Responsibility 2: Financial reporting and budget management</strong><br> Expenditure monitoring.<br> Financial audits and justifications.</p> <p><strong>Responsibility 3: Capacity building</strong><br> Train and improve the capacity of Project Managers and budget holders on:</p> <ul> <li>Donor-specific financial rules.</li> <li>Budget management practices.</li> <li>Narrative reporting requirements.</li> <li>How to prepare a MR (including NCE and CE).</li> <li>How to develop a high quality proposal.</li> </ul> <p><strong>Responsibility 4: Donor compliance</strong><br> Ensure that contractual obligations (including visibility requirements) and reporting deadlines are known and met by Programme, MEAL and Support Services.<br> Conduct trainings towards PMs on narrative and financial quality reporting, as well as donor rules and regulations (donor compliance).<br> Interpret and apply donor financial regulations, ensuring HI's compliance with specific rules (e.g., payment schedules, allowable costs, cost-sharing, exchange rates).<br> Guide and inform program and finance teams on donor-specific financial guidelines and best practices.</p> <p><strong>Responsibility 5: Business development</strong><br> Collaborate with the THOP and Operation Manager to identify new funding opportunities.<br> Support the organization and coordination of donor meetings, field visits, and regular communications to strengthen donor relationships.<br> Contribute to the development and implementation of fundraising strategies, including donor mapping and identification of new funding opportunities.<br> Coordinate the development of new project proposals, ensuring timely collaboration across teams and full compliance with donor requirements, including budget preparation, annexes, and supporting documentation.<br> Maintain a thorough understanding of donor priorities and emerging funding trends to position HI for successful grants acquisition.</p> <p><strong>Responsibility 6: Management of the Reporting Officer</strong><br> Provide direct supervision and support to the Reporting Officer ensuring the coordination, quality, and consistency of the reporting process.</p> <p><strong>Responsibility 7: CRM management</strong><br> Oversee the conversion of approved proposals into formal contracts, ensuring compliance with donor requirements.<br> Update the status of contracts in the CRM system, providing detailed information on submission stages, report approvals, and overall progress.<br> Manage and generate contractual amendments and import signed documents into the system.<br> Track and manage reporting deadlines through the contract management system's action functionalities.</p> <h4>Requirements</h4> <ul> <li>You have 2 years of experience in humanitarian sector, preferably in grants management or business development.</li> <li>You are proficient in developing, reviewing, and submitting high-quality narrative and financial reports.</li> <li>You have strong skills in budget forecasting, expenditure monitoring, and financial analysis.</li> <li>Previous experience with donor-specific requirements (e.g., cost eligibility, flexibility rules) is desirable, as well as knowledge of donors' regulations and requirements.</li> <li>Previous experience with HI and/or in the Middle East is a strong asset, particularly in Palestine.</li> <li>Fluency in English is mandatory.</li> </ul> <h4>Benefits</h4> <p>At HI, the conditions offered are up to your commitment and adapted to the context of your mission:</p> <ul> <li>Six months international contract starting from June 15th, 2026.</li> <li>The international contract provides social cover adapted to your situation:</li> <li>Unemployment insurance benefits for EU nationals.</li> <li>Pension scheme.</li> <li>Medical coverage with 50% of employee contribution.</li> <li>Repatriation insurance paid by HI.</li> <li>Salary from 2448 € gross per month upon experience.</li> <li>Per diem according to the duty location, between Amman and West Bank.</li> <li>Hardship allowance according to the duty location, between Amman and West Bank.</li> <li>Paid leaves: 25 days per year.</li> <li>Rest and recuperation according to the duty location, between Amman and West Bank.</li> <li>Position unaccompanied.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Humanity & Inclusion is an independent and impartial aid organization working in situations of poverty and exclusion, conflict and disaster. The organization works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.</p> <p>Since its creation in 1982, HI has run development and humanitarian projects in more than 55 countries and responded to numerous emergencies. Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide.</p> <p>At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organization. This is why we are engaged in a disability policy to encourage the inclusion and integration of people with disabilities.</p> <p>Please indicate if you require any special accommodation, even at the first interview.</p> <h4>Job context</h4> <p>HI Palestine is currently operating as a stand-alone program under the authority of the Emergency Division, with a dedicated governance framework adapted to the scale and complexity of the crisis. This arrangement, confirmed until the end of 2026, is intended to provide the structural flexibility and operational responsiveness required in the current context, while also anticipating and preparing for a transfer back to Mashreq Programme (regional office). Palestine Coordination is split between Jerusalem and Amman, with a West Bank area office located in Ramallah and a Gaza area office in Zuwayda. In Gaza, HI operates three offices: one in the central area (Zuwayda), one in the north (Gaza City), and one in the south (Khan Younis).</p> <p>The mission's operational strategy relies on four pillars: Health (Rehabilitation and P&O), Armed Violence Reduction, Atlas Logistics, and Education. Cross-cutting components include IHA, MHPSS, Protection Mainstreaming, and DGA.</p> <p>The total budget for 2026 is expected to range between 8 and 12 million EUR.</p> <h4>Your mission</h4> <p>The Grants Management Department for HI Palestine plays a central role in overseeing proposal development and donor reporting across operations in the West Bank and Gaza. Based remotely in Amman—where part of the coordination team is located—the department ensures consistent communication and alignment despite geographic constraints. It is currently composed of a Grants Manager and a Reporting Officer, the latter recently recruited to strengthen capacity, as these responsibilities were previously handled solely by the Grants Manager.</p> <p>As the department evolves, a key priority will be the effective management and mentoring of the Reporting Officer, alongside a stronger emphasis on developing high-quality, competitive proposals that support both existing and potentially new sectors of intervention. In parallel, the department will contribute to reinforcing compliance with grants management processes and continue refining internal systems to improve efficiency, accountability, and overall performance.</p> <p>Reporting to the Technical Head of Programme, your main responsibilities are:</p> <p><strong>Responsibility 1: Grants management</strong><br> Lead the writing, review, and submission of high-quality narrative reports, ensuring they accurately reflect project progress and status in a transparent, timely, and professional manner.<br> Development of CE, NCE, and MR (Cost Extensions, Non-Cost Extensions, and Modification Requests) as well as new project proposals.<br> Ensure that project cycle management processes and tools are implemented and up to date (such as grants tracker, regular communication on status of grants, Go/No Go meetings, Kick Off Meetings, progress review meetings, closure meetings, etc.).<br> Address donor comments and feedback on proposals and reports promptly, coordinating with relevant staff and departments to ensure resolution and compliance.<br> Contribute to the reporting to national and local authorities as required by HI registration/legal status in the country.</p> <p><strong>Responsibility 2: Financial reporting and budget management</strong><br> Expenditure monitoring.<br> Financial audits and justifications.</p> <p><strong>Responsibility 3: Capacity building</strong><br> Train and improve the capacity of Project Managers and budget holders on:</p> <ul> <li>Donor-specific financial rules.</li> <li>Budget management practices.</li> <li>Narrative reporting requirements.</li> <li>How to prepare a MR (including NCE and CE).</li> <li>How to develop a high quality proposal.</li> </ul> <p><strong>Responsibility 4: Donor compliance</strong><br> Ensure that contractual obligations (including visibility requirements) and reporting deadlines are known and met by Programme, MEAL and Support Services.<br> Conduct trainings towards PMs on narrative and financial quality reporting, as well as donor rules and regulations (donor compliance).<br> Interpret and apply donor financial regulations, ensuring HI's compliance with specific rules (e.g., payment schedules, allowable costs, cost-sharing, exchange rates).<br> Guide and inform program and finance teams on donor-specific financial guidelines and best practices.</p> <p><strong>Responsibility 5: Business development</strong><br> Collaborate with the THOP and Operation Manager to identify new funding opportunities.<br> Support the organization and coordination of donor meetings, field visits, and regular communications to strengthen donor relationships.<br> Contribute to the development and implementation of fundraising strategies, including donor mapping and identification of new funding opportunities.<br> Coordinate the development of new project proposals, ensuring timely collaboration across teams and full compliance with donor requirements, including budget preparation, annexes, and supporting documentation.<br> Maintain a thorough understanding of donor priorities and emerging funding trends to position HI for successful grants acquisition.</p> <p><strong>Responsibility 6: Management of the Reporting Officer</strong><br> Provide direct supervision and support to the Reporting Officer ensuring the coordination, quality, and consistency of the reporting process.</p> <p><strong>Responsibility 7: CRM management</strong><br> Oversee the conversion of approved proposals into formal contracts, ensuring compliance with donor requirements.<br> Update the status of contracts in the CRM system, providing detailed information on submission stages, report approvals, and overall progress.<br> Manage and generate contractual amendments and import signed documents into the system.<br> Track and manage reporting deadlines through the contract management system's action functionalities.</p> <h4>Requirements</h4> <ul> <li>You have 2 years of experience in humanitarian sector, preferably in grants management or business development.</li> <li>You are proficient in developing, reviewing, and submitting high-quality narrative and financial reports.</li> <li>You have strong skills in budget forecasting, expenditure monitoring, and financial analysis.</li> <li>Previous experience with donor-specific requirements (e.g., cost eligibility, flexibility rules) is desirable, as well as knowledge of donors' regulations and requirements.</li> <li>Previous experience with HI and/or in the Middle East is a strong asset, particularly in Palestine.</li> <li>Fluency in English is mandatory.</li> </ul> <h4>Benefits</h4> <p>At HI, the conditions offered are up to your commitment and adapted to the context of your mission:</p> <ul> <li>Six months international contract starting from June 15th, 2026.</li> <li>The international contract provides social cover adapted to your situation:</li> <li>Unemployment insurance benefits for EU nationals.</li> <li>Pension scheme.</li> <li>Medical coverage with 50% of employee contribution.</li> <li>Repatriation insurance paid by HI.</li> <li>Salary from 2448 € gross per month upon experience.</li> <li>Per diem according to the duty location, between Amman and West Bank.</li> <li>Hardship allowance according to the duty location, between Amman and West Bank.</li> <li>Paid leaves: 25 days per year.</li> <li>Rest and recuperation according to the duty location, between Amman and West Bank.</li> <li>Position unaccompanied.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. You'll respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug issues (including complex third-party integrations), and ship fixes or enhancements yourself in our Node.js/TypeScript codebase.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Product Engineering team to turn real customer needs into product improvements. Prompt engineering is a significant part of the role, as you'll help customers get the most out of our AI capabilities.</p> <p>The size of your contributions to the codebase will vary based on your appetite and ability to execute product changes, but the responsibilities below represent the minimum expectation.</p> <p>This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.</p> <h4>What you'll do</h4> <ul> <li>Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.</li> <li>Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Debug and troubleshoot complex issues in live customer environments.</li> <li>Implement fixes, integration enhancements, or small features directly in the Node.js/TypeScript codebase.</li> <li>Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.</li> <li>Build strong expertise in the platform (including AI agents and prompt engineering) so you can effectively advise customers on solving their communication and support challenges.</li> <li>Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.</li> <li>Hands-on experience using AI agents and prompt engineering (this is important, as OpenCX is an AI-native platform and you'll help customers optimize their use of it).</li> <li>Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.</li> <li>Good understanding of (or fast ability to learn) customer support/helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Primarily based on-site in Amman, Jordan, and comfortable working with customers across US, Europe, and Saudi time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. You'll respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug issues (including complex third-party integrations), and ship fixes or enhancements yourself in our Node.js/TypeScript codebase.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Product Engineering team to turn real customer needs into product improvements. Prompt engineering is a significant part of the role, as you'll help customers get the most out of our AI capabilities.</p> <p>The size of your contributions to the codebase will vary based on your appetite and ability to execute product changes, but the responsibilities below represent the minimum expectation.</p> <p>This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.</p> <h4>What you'll do</h4> <ul> <li>Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.</li> <li>Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Debug and troubleshoot complex issues in live customer environments.</li> <li>Implement fixes, integration enhancements, or small features directly in the Node.js/TypeScript codebase.</li> <li>Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.</li> <li>Build strong expertise in the platform (including AI agents and prompt engineering) so you can effectively advise customers on solving their communication and support challenges.</li> <li>Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.</li> <li>Hands-on experience using AI agents and prompt engineering (this is important, as OpenCX is an AI-native platform and you'll help customers optimize their use of it).</li> <li>Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.</li> <li>Good understanding of (or fast ability to learn) customer support/helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Primarily based on-site in Amman, Jordan, and comfortable working with customers across US, Europe, and Saudi time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring an AI agent designer to build, prompt-engineer, and continuously improve the AI agents that power OpenCX. You'll work directly with customers and our product team to translate real customer use cases into agent behavior that just works — designing conversation flows, writing and iterating on prompts, and measuring agent performance against real customer outcomes.</p> <p>You'll develop deep expertise in the platform and the underlying LLMs we use, and partner with the product engineering team to push the boundaries of what our agents can do. Prompt engineering is the core of this role — you'll be writing, testing, and iterating on prompts daily, while constantly tuning agents based on real-world customer feedback.</p> <p>The scope of agents you'll own and the depth of prompt iteration you'll drive will scale with your experience and ability to ship.</p> <p>This is a hands-on AI/prompt engineering role with heavy customer exposure — not pure internal R&D, and not pure support.</p> <h4>What you'll do</h4> <ul> <li>Design and build new AI agents end-to-end: define behavior, write the prompts, set up tool/function calls, and ship to customers.</li> <li>Iterate on prompts based on real customer conversations and edge cases — measuring quality, latency, and accuracy.</li> <li>Work directly with customers to understand their use cases, then translate them into agent behavior that just works.</li> <li>Run experiments across models, prompt structures, and agent architectures to push performance higher.</li> <li>Collaborate closely with the product engineering team: feed real customer needs back into platform improvements.</li> <li>Build deep expertise in our agent stack — LLMs, tools, evaluations — so you can advise customers on what's possible.</li> <li>Document agent design patterns, prompt templates, and evaluation playbooks to strengthen internal and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Hands-on experience with prompt engineering and AI agents — you've built, tuned, and shipped LLM-powered features.</li> <li>Strong technical foundation — you can read code, work with APIs, and run evaluations to measure agent quality.</li> <li>Solid understanding of how modern LLMs behave, where they fail, and how to design prompts and tools to make them reliable.</li> <li>Customer-facing experience or strong willingness to engage directly with customers to learn their use cases.</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring an AI agent designer to build, prompt-engineer, and continuously improve the AI agents that power OpenCX. You'll work directly with customers and our product team to translate real customer use cases into agent behavior that just works — designing conversation flows, writing and iterating on prompts, and measuring agent performance against real customer outcomes.</p> <p>You'll develop deep expertise in the platform and the underlying LLMs we use, and partner with the product engineering team to push the boundaries of what our agents can do. Prompt engineering is the core of this role — you'll be writing, testing, and iterating on prompts daily, while constantly tuning agents based on real-world customer feedback.</p> <p>The scope of agents you'll own and the depth of prompt iteration you'll drive will scale with your experience and ability to ship.</p> <p>This is a hands-on AI/prompt engineering role with heavy customer exposure — not pure internal R&D, and not pure support.</p> <h4>What you'll do</h4> <ul> <li>Design and build new AI agents end-to-end: define behavior, write the prompts, set up tool/function calls, and ship to customers.</li> <li>Iterate on prompts based on real customer conversations and edge cases — measuring quality, latency, and accuracy.</li> <li>Work directly with customers to understand their use cases, then translate them into agent behavior that just works.</li> <li>Run experiments across models, prompt structures, and agent architectures to push performance higher.</li> <li>Collaborate closely with the product engineering team: feed real customer needs back into platform improvements.</li> <li>Build deep expertise in our agent stack — LLMs, tools, evaluations — so you can advise customers on what's possible.</li> <li>Document agent design patterns, prompt templates, and evaluation playbooks to strengthen internal and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Hands-on experience with prompt engineering and AI agents — you've built, tuned, and shipped LLM-powered features.</li> <li>Strong technical foundation — you can read code, work with APIs, and run evaluations to measure agent quality.</li> <li>Solid understanding of how modern LLMs behave, where they fail, and how to design prompts and tools to make them reliable.</li> <li>Customer-facing experience or strong willingness to engage directly with customers to learn their use cases.</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. You'll respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug issues (including complex third-party integrations), and ship fixes or enhancements yourself in our Node.js + TypeScript codebase.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Product Engineering team to turn real customer needs into product improvements. Prompt engineering is a significant part of the role, as you'll help customers get the most out of our AI capabilities.</p> <p>The size of your contributions to the codebase will vary based on your appetite and ability to execute product changes, but the responsibilities below represent the minimum expectation.</p> <p>This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.</p> <h4>What you'll do</h4> <li>Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.</li> <li>Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Debug and troubleshoot complex issues in live customer environments.</li> <li>Implement fixes, integration enhancements, or small features directly in the Node.js / TypeScript codebase.</li> <li>Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.</li> <li>Build strong expertise in the platform (including AI agents and prompt engineering) so you can effectively advise customers on solving their communication and support challenges.</li> <li>Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.</li> <h4>Requirements</h4> <li>Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.</li> <li>Hands-on experience using AI agents and prompt engineering (this is important, as OpenCX is an AI-native platform and you'll help customers optimize their use of it).</li> <li>Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.</li> <li>Good understanding of (or fast ability to learn) customer support / helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> <h4>Benefits</h4> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li></p><p></p>