Insurance Coordinator Jobs in Jordan

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>In coordination with the relevant Protection Desk at HQ, the GBV Specialist will provide technical leadership and coordination for UPP s protection activities under the SPRING project, with a specific focus on gender-based violence (GBV) prevention and response. The Specialist will conduct GBV context analysis, map partners and actors, and identify capacities, needs, and priorities to strengthen UPP s protection response for women and girls. They will also develop UPP s Protection and GBV programming by delivering needs-based capacity building and coaching to the Protection team and implementing partners. The role encompasses both direct implementation oversight and capacity-building responsibilities, aligned with international and national best standards.</p><p><strong>Technical leadership and capacity</strong></p><p>The GBV Specialist will oversee and technically supervise the delivery of integrated case management services coordinated by UPP, building the systems established under previous projects. Specific responsibilities include:</p><ul><li>Ensure overall coordination and technical alignment of the whole protection component of the project including GBV, CP, MHPSS, legal protection and protection mainstreaming.</li><li>Provide mentoring and guidance on GBV/protection issues to field staff in direct contact with persons of concern.</li><li>Establish, maintain, and regularly update inter-agency referral pathways in coordination with MoSD, FPD, MoH, the Protection Working Group, the GBV Sub-Working Group, and other humanitarian actors to avoid duplication and ensure continuity of care.</li><li>Ensure safe referral pathways link internally across project activities (safe spaces, MHPSS, cash for protection, livelihoods) and externally to the Jordan PSEA Network, MoSD, and legal service providers.</li><li>Develop and implement country level Protection plans in coordination with Protection staff Desk Officer and CR, as part of the protection strategy.</li></ul><p><strong>Response: Case Management and referrals supervision and backstopping</strong></p><ul><li>Provide technical oversight and supervision to the Protection Case Management and referral teams, including the CM Supervisor, Case Managers, and Referral/Protection Officers deployed by UPP and local partners at fixed and mobile points across Zarqa (Dulail, Russeifeh).</li><li>Ensure case management services adhere to GBV guiding principles (safety, confidentiality, respect, non-discrimination) and survivor-centred, child-centred approaches, including informed consent, autonomy promotion, and integrated PSEAH/safeguarding at all access points.</li><li>Supervise deployment of roving partner CM services in CBO premises in Dulail, and ensure tight coordination with CP specialized services.</li><li>Update/develop and rollout of internal SOPs on GBV Case Management services and Women and Girls Safe Spaces (WGSS).</li><li>Support Project Officer and Protection Desk in the recruitment, management and supervision of UPP and partners local protection staff.</li><li>Oversee the GBV Information Management System (GBVIMS+ where applicable), ensuring data protection protocols, anonymous registration, and harmonised data collection tools are in place and consistently applied.</li><li>Coordinate the UPP-managed hotline network, in liaison with partners, ensuring referral pathways are operational, inclusive, and non-discriminatory, with psychological first aid (PFA) capacity during working hours.</li></ul><p><strong>Women and Girls Safe Spaces (WGSS) Technical Oversight</strong></p><ul><li>Lead the technical design and review of the Conversation Club curriculum, incorporating updates on TF-GBV, sexual and reproductive health rights (SRHR), disability and GBV, early and forced marriage, and digital safety in line withWGSS standards.</li><li>Technically supervise Conversation Club cycles including ICT expert, GBV Officer and Outreach officer in coordination with Field Coordinator and Project Officer.</li><li>Support the WGSS Social Caf in Dulail and the three WGSS hubs of consortium implementing partners, ensuring they meet minimum WGSS standards (survivor-centred procedures, safe referral, confidentiality, informed consent, accessibility for persons with disabilities).</li><li>Conduct or supervise trained staff to carry safety audits of all safe spaces and ensure safe space teams are trained and equipped to act as discrete entry points for GBV case management services.</li><li>Ensure accessibility measures are integrated in all safe spaces: physical adaptations, sign language interpretation, materials in simple Arabic/for low-literacy participants, and caregiver/childcare support where possible.</li><li>Oversee the ICT/cybersecurity component within safe space activities, supporting practical workshops on digital safety tools to mitigate TF-GBV risks.</li><li>Coordinate directly with the UPP M&amp;E and Project Officer to ensure regular monitoring visits, data collection, and feedback sessions within safe spaces.</li><li>Draft and submit technical interim and final evaluation reports including technical annexes and tools such as needs assessment findings, recommendations and toolkits.</li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>University degree (Bachelor s or Master s) in Social Work, Gender Studies, Psychology, International Development, Humanitarian Law, or a closely related field.</p><p>Minimum 4 years of professional experience in Protection / GBV programming in humanitarian or development contexts, with at least 2 years in a senior technical or coordination role.</p><p>Demonstrated experience in GBV case management, MHPSS, safe referral systems, and women and girls' safe spaces (WGSS), preferably in the MENA region and/or Jordan specifically.</p><p>Proven experience in capacity building and training of national staff, CBOs, and community actors on GBV and safeguarding.</p><p>Experience in community-based protection (CBP) approaches, community outreach, and behaviour change communication.</p><p>Deep knowledge of Protection and GBV guiding principles, international GBV standards (GBVIMS+, CPIMS+, IASC Guidelines, Sphere Handbook), and survivor-centred approaches.</p><p>Strong understanding of the PSEAH/safeguarding framework and experience implementing complaint and feedback mechanisms.</p><p>Familiarity with TF-GBV risks and digital safety approaches, including practical ICT/cybersecurity literacy for protection contexts.</p><p>Good knowledge of the Jordanian legal framework on GBV, domestic violence, child protection, refugee rights, and disability.</p><p>Strong interpersonal, communication, and facilitation skills; ability to work effectively with diverse teams, partners, and communities.</p><p>High degree of integrity, discretion, and professionalism when handling sensitive protection cases.</p><p>Arabic language proficiency at least at CEFR level C1; English language proficiency at least at CEFR level B2.</p><p>Excellent knowledge of computer software (Word, Excel, PowerPoint, Outlook)</p><p></p></section>

<p>The GIZ Regional Programme <strong>Digital Trade and E-Commerce in the MENA Region </strong>is seeking to hire an&nbsp;“<strong>Economic Cooperation and Private Sector Development Advisor - Focus: E-commerce &amp; Digital Trade</strong>”&nbsp;based in Jordan- for full-time base employment.</p> <p>The regional programme "Digital Trade and E-Commerce in the MENA Region" is co-funded by the European Union (DG MENA) and the German Federal Ministry for Economic Cooperation and Development (BMZ) and implemented by GIZ and the International Trade Centre (ITC). It aims to develop e-commerce and digital trade in the South Mediterranean region to enhance business opportunities and foster decent job creation, in cooperation with the public and the private sectors.&nbsp;The programme covers eight countries — Algeria, Egypt, Jordan, Lebanon, Libya, Morocco, Palestine, and Tunisia, with national implementation activities in <strong>Egypt, Jordan, Morocco and Tunisia.</strong></p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>Bachelor’s degree in Economics, Business, Law, Information Technology, or a related field is required. A Master's degree in a similar field is preferred.</li> <li>Sound know-how of international trade policies, agreements and rules governing e-commerce and digital trade. In-depth knowledge of the framework conditions in Jordan shaping the country’s digital trade readiness.</li> <li>At least 5 years of experience in economic cooperation and private sector development projects.</li> <li>Implementation experience minimum of 3 years of activities in digital trade and e-commerce: strategies and regulatory approaches for e-commerce; technical tools and solutions enabling e-commerce and digital trade (e-signature, e-payments, e-commerce platforms and others).</li> <li>Analytical skills and structured working style. Moreover, a solution- and results-oriented work approach.</li> <li>Willingness to travel occasionally on missions to other countries in the region and to Germany.</li> <li>Fluency in English as program language is required.  </li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <ul> <li>Independently designing and implementing measures and activities of the regional EU co-funded program “Digital Trade in the MENA Region” in Jordan - in close dialogue with the program’s GIZ country coordinator in Jordan, as well as component leads based in Germany and the region     </li> <li>Advising partners on digital trade and e-commerce topics, ensuring excellent quality of advisory services to all stakeholders of the project.&nbsp;&nbsp;&nbsp;      </li> <li>Coordination of events, policy dialogues, missions in the regional project.&nbsp;      </li> <li>Drafting Terms of Reference for consulting services, coordinating and managing consultants and ensuring their high quality of implementation in line with program outcomes. </li> <li>Supporting data collection, reporting and the collection and analysis of evidence for better project implementation.      </li> <li>Preparing communication material to highlight the quality of work, impact and expertise of GIZ.</li> <li>Actively contributing to the development and dissemination of technical products, knowledge exchange formats and the collaboration with other projects and partners&nbsp;&nbsp;      </li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Posting Title : Ethics Officer, P3, Department/ Office : UNRWA - Commissioner-General Office - Headquarters Amman Location Posting Period : HQ Amman 14 June 2026-11 July 2026 Job Opening number : PHONE_NUMBER-R-HQ Amman Staffing Exercise : N/A Setting and Reporting UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Ethics Officer reports to the Chief of Ethics Office Responsibilities Contributes substantively to developing and improving policies, directives, guidelines, procedures and other internal documents to support an appropriate ethical framework; reviews and provides input on policies, standards, guidance, and practices relevant to supporting a culture of ethics and compliance; supports the development of and drafts the annual Ethics Office strategy and work plan; proactively suggests activities in line with overall strategy, objectives and corresponding budget proposals; keeps abreast of new developments and best practices in ethics to ensure continual enhancement of related UNRWA policies, programmes, and training initiatives. In coordination with the Chief, Ethics Office and in collaboration with the relevant Departments and Fields , contributes substantively to designing, developing and delivering training and outreach to increase awareness on ethical issues; drafts outreach materials such as brochures, posters and regular messages for publication; updates the Ethics Office Intranet Page and the external web page to reflect new developments in Ethics policies, training programmes and activities; manages the Ethics Focal Points Network by providing advice, guidance, support, preparing for monthly meetings and keeping records. In direct coordination with Chief, Ethics Office, provides support in administering and proposing amendments/ revisions to the annual conflict of interest disclosure for international staff (United Nations Financial Disclosure Programme (UNFDP)) in accordance with rules and procedures established by the Agency and the UN system; provides assistance to the Area Staff Declaration of Interest Programme (ASDIP) as necessary. Provides confidential ethics advice and guidance to management and individual personnel on ethical issues, including but not limited to workplace issues, conflicts of interests, gifts and honors, and outside employment and activities; supports the Case Management System by recording and analyzing trends and recommending measures to improve the system. Coordinates with Chief, Ethics Office on and conducts prima facie assessments of retaliation cases in accordance with the Agency's Whistleblower Protection Policy, and in coordination with the Ethics Officer, drafts PaR assessments and recommends temporary protective measures as applicable. Supports the development of key ethics risk indicators and ensures effective risk management practices which encompass the identification, mitigation and monitoring of risks relating to the work of the Ethics Office; supports the Chief, Ethics Office with the work of the Women Advisory Forum, Organizational Culture Change, and other initiatives; supports the work plan of the Protection from Sexual Exploitation and Abuse and Sexual Harassment Coordinator in relation to developing awareness-raising tools and campaigns and ensures streamlining those with other Ethics-related training and materials. Drafts the Ethics Office annual report, quarterly reports and briefing notes containing recommendations on possible actions to promote adherence to high ethical standards in all aspects of the organization's functioning. Participates in relevant inter-agency United Nations and other international fora and discussions. Competencies UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default -Analyzing -Creating and Innovating -Formulating Strategies and concepts -Relating and Networking-Planning and Organizing -Solid Training skills -Learning and Researching Education Advanced university degree (master's or equivalent) from an accredited educational institution in law, international law, public administration, human resources management, behavioral sciences, with a focus on ethics or a related field. Job Specific Qualifications Work Experience At least five years of progressively responsible and relevant experience in areas relevant to the management of ethics issues and integrity training, such as law, corporate compliance, employee relations and staff misconduct and investigation is required. Unless already serving as an international staff member in the UN Common System, a candidate for an international post must have a minimum of two continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number is required. Advanced university degree (master's or equivalent) from an accredited educational institution in law, international law, public administration, human resources management, behavioral sciences, with a focus on ethics or a related field is required. Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not.&nbsp;</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education</h2><p>Advanced university degree (master's or equivalent) from an accredited educational institution in law, international law, public administration, human resources management, behavioral sciences, with a focus on ethics or a related field.</p><h2>Job Specific Qualifications</h2><p>Work Experience</p><p>At least five years of progressively responsible and relevant experience in areas relevant to the management of ethics issues and integrity training, such as law, corporate compliance, employee relations and staff misconduct and investigation is required. Unless already serving as an international staff member in the UN Common System, a candidate for an international post must have a minimum of two continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number is required. Advanced university degree (master's or equivalent) from an accredited educational institution in law, international law, public administration, human resources management, behavioral sciences, with a focus on ethics or a related field is required. Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A "yes" answer doesn't necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. Knowledge of Arabic is desirable. Familiarity with the UN system, rules, regulations and standards of conduct is desirable.</p><p></p></section>

<p>This is to announce that Amman delegation has a <strong><u>vacancy</u></strong> for&nbsp;a <strong>Supply Chain Officer</strong> at the <strong>Logistics Unit in Amman Regional Logistics Support Centre.</strong></p> <ul> <li>Supply Chain Officer 1 ensures that requests are handled efficiently and effectively to meet the needs of the Logistics Support Center. S/he makes information about potential or firm orders available to other logistics staff and those requesting services. S/he ensures that sourcing of goods is done to meet demand in the most efficient way.</li> <li>Geographical remit: NAME Region and or any assigned geographic area or specific group of products.</li> <li>Oversees order management for the downstream delegations. S/he ensures that all customers’ needs are understood, met delivered and well communicated.</li> </ul> <p><strong><u>RELATIONSHIPS </u></strong></p> <ul> <li>Internally, mainly interacts within the LSC’s Purchase, Warehouse, Transport and Fleet units&nbsp;</li> <li>Channels all relevant information related to orders to all concerned</li> <li>Ensures JDE Orders Follow up table has accurate information and acts with other units to maintain the accuracy</li> <li>Reports to the Head of customer service/ Supply chain coordinator any occurred problems, claims and unusual requests concerning open orders without delay.</li> </ul> <p><strong><u>General Duties: </u></strong></p> <ul> <li>Be aware of the Delegation’s objectives and activities</li> <li>Understand the three components of the Red Cross/Red Crescent Movement</li> <li>Apply the security rules at all times</li> <li>Respect and observe the staff regulations of the ICRC in Jordan</li> <li>The employee may be asked to perform other duties not covered in this Job Description as well as to provide support to other departments when and if necessary.</li> </ul> <p><strong><u>ACCOUNTABILITIES AND RESPONSIBILITIES</u></strong></p> <p><strong><u>Supply Chain Officer (SCO) / Order management</u></strong></p> <p>The Supply Chain Officer processes and fulfils supply requests and orders in accordance with ICRC's logistical and financial procedures and pre-established fulfilment guidelines. The SCO works closely with customers and is responsible for ensuring all requests are handled without delays and that priorities are respected. The role focuses on delivering goods in the most efficient and effective way through order analysis and consolidation.</p> <ol> <li><strong>Analyze and Process Requests in a Timely Manner</strong></li> </ol> <p ><strong>The SCO reviews the pending Sales Requests (SRs) in the "Log Review and Submit for Approval" page at least twice a day, verifying the following:</strong></p> <ul> <li><strong>Header information:</strong> Sold To, Ship To, Reason Code, Order Title, Header Attachment, Project ID</li> <li><strong>Line defaults:</strong> Requested Date (realistic delivery date), Schedule Pick Date, Cost Center, Objective</li> <li><strong>Line items:</strong> Item Code, Quantity, Unit and Extended Price, Line Attachment, Cost Center</li> </ul> <p ><strong>The SCO communicates any changes made to the SR by email to the requester, then submits the reviewed SR for approval once all changes have been saved and communicated.</strong></p> <ol> <li value="2"><strong>Monitor Sales Requests and Follow Up</strong></li> </ol> <p><strong>The SCO monitors the status of all SRs, including:</strong></p> <ul> <li>Checking rejected SRs and contacting the requester to understand the reason and assist with resubmission if needed</li> <li>Following up on SRs pending approval (status 515) to ensure they are approved within two business days</li> <li>Resubmitting SRs when the original approver is absent, redirecting to the acting approver</li> </ul> <ol> <li value="3"><strong>Select the Appropriate Sales Document and Release</strong></li> </ol> <p >The SCO reviews all approved SRs (status 516, 517) and releases them into the appropriate document type (SO, SD, SP), taking into account delivery patterns — local, upstream, direct, or warehouse-based. The SCO coordinates with the purchasing department for SP, ST, and SD documents, and with supply planners and the warehouse for SO fulfilment.</p> <p ><strong>4. Keep the System Updated and Clean</strong></p> <p >Regularly updates Promised Delivery Dates on sales documents based on input from purchasers or other LSC units, and promptly notifies the requester of any delays</p> <p >Closes old or unnecessary sales document lines to keep the system clean</p> <p ><strong>5. Record and Manage Documentation and Claims</strong></p> <p >The SCO organizes and maintains all documentation related to orders, registers customer claims and remarks, and coordinates with the warehouse and purchasing department to identify root causes and resolve issues.</p> <p ><strong>6. Update follow up sheets and Provide Statistics</strong></p> <p >The SCO maintains awareness of delivery statuses and potential delays and keeps logistics dashboards and reports (JDE O2D reports, Tableau SCO dashboard, etc.) up to date. The SCO also identifies and proposes improvements to customer service policy.</p> <p >In addition, the SCO is expected to analyze supply chain data, generate and share reports as required, and participate in ad hoc reporting meetings when requested by their line manager.</p> <p ><strong>7. Promote Good Planning and Forecasting</strong></p> <p >In collaboration with the Supply Chain Planner and Demand Planner, SCO helps build awareness of the importance of sound planning and forecasting practices.</p> <p ><strong>8. Maintain Communication Flow</strong></p> <p >The SCO ensures effective communication with:</p> <p >Customers — keeping them informed of expected delivery dates, potential delays, stock shortages, or item discrepancies</p> <p >Purchasers — coordinating on purchase consolidation, lead time changes, and supplier selection</p> <p >Warehouse — discussing consolidation of deliveries with regard to space and manpower</p> <p ><strong>9. Manage Service Requests via STM</strong></p> <p >Responds to all messages and requests received through the AMM LOG Services STM tool within 24 hours</p> <p >Closes tickets upon task or request completion</p> <p ><strong>10. Fleet Orders Coordination</strong></p> <p >For vehicle and spare parts orders, the SCO coordinates closely with the RFVM on item code creation, validation, and ranking.</p> <p><strong><u>PROFESSIONAL EXPERIENCE AND EDUCATION REQUIRED</u></strong></p> <p>Certifications / Education required</p> <ul> <li>Technical degree in logistics, administration or equivalent</li> <li>Good command of spoken and written English and Arabic</li> <li>Computer literacy; good knowledge of Microsoft Office</li> <li>Knowledge of enterprise resource planning systems is an asset (JDE, SAP, etc.)</li> </ul> <p>Professional Experience required</p> <ul> <li>2-3 years previous experience in administration or within a supply chain or logistics department</li> <li>Good knowledge of the supply chain.</li> </ul> <p>Interested in joining? Apply Now! The ICRC values diversity and is committed to creating an inclusive working environment, we welcome applications from all qualified candidates, also, equally qualified candidates with disability are encouraged to apply.</p> <p>Please note that:</p> <ul> <li>Submission deadline for applicants: 2^nd July 2026, taking into consideration, that Akhtaboot applicants, due to system capacity, need to apply before July 2^nd midnight.</li> <li>The position will be filled once we find the right candidate.</li> <li>The position is open for Jordanian nationals, and eligible dependents governed by Jordanian law.</li> <li>Only applications with a cover letter and resume in English will be considered.</li> <li>The contract will be on a fixed-term contract for (one year- Extendable if needed), with a three-month probationary period.</li> <li>The salary range is between 1,132 – 1,360 Jordanian Dinar.</li> </ul> <p><strong>ICRC does not charge a fee or any favors at any stage of the recruitment process. </strong>if the candidate is asked for any fee or any service against our Code of Conduct, he/she must report to <a href="mailto:code_of_conduct@icrc.org">code_of_conduct@icrc.org</a> or <a href="http://icrc.integrityplatform.org/">http://icrc.integrityplatform.org/</a></p> <p><strong>Kindly be informed that ICRC manages recruitment through a third party and doesn’t keep files of applicants.</strong> However, after receiving/downloading applications, note that the ICRC will keep your application file for a year, after which it will be deleted. If you’d like us to delete your file before this, kindly let us know.</p>

<div><br></div> <strong>Role Summary</strong> <div>We are seeking a detail-oriented and proactive HR Operations Specialist to manage the day-to-day HR functions that keep our organization running smoothly. This role is critical in supporting employee lifecycle processes, ensuring compliance with regional labor laws, and maintaining efficient HR systems all while supporting a fast-paced, people-focused L&amp;D environment.</div> <strong>Key Responsibilities</strong> <div> <strong>HR Operations &amp; Administration</strong> </div> <ul> <li>Manage end-to-end employee lifecycle processes: onboarding, contracts, transfers, and offboarding</li> <li>Maintain accurate and up-to-date employee records in the HRIS</li> <li>Prepare HR letters, certificates, and documentation (employment verification, NOCs, etc.)</li> <li>Ensure compliance with MENA labor laws and regulations across operating countries</li> </ul> <div> <strong>Payroll &amp; Benefits Support</strong> </div> <ul> <li>Coordinate monthly payroll inputs (attendance, leaves, deductions) with Finance</li> <li>Administer employee benefits, insurance, and government-related registrations (GOSI, WPS, etc. as applicable)</li> <li>Track and manage leave balances and attendance records</li> </ul> <div> <strong>Recruitment &amp; Onboarding Coordination</strong> </div> <ul> <li>Support the recruitment process: job postings, screening coordination, interview scheduling</li> <li>Facilitate smooth onboarding experiences for new hires, including orientation on company policies and L&amp;D culture</li> <li>Coordinate with hiring managers on workforce planning needs</li> </ul> <div> <strong>Employee Relations &amp; Compliance</strong> </div> <ul> <li>Serve as a point of contact for employee queries related to HR policies and procedures</li> <li>Support performance management cycles and documentation</li> <li>Ensure adherence to internal policies and local employment regulations</li> <li>Assist in maintaining a positive, engaging workplace culture aligned with SkillUp MENA's values</li> </ul> <div> <br> </div> <div> <strong>Reporting &amp; Continuous Improvement</strong> </div> <ul> <li>Generate HR reports and dashboards (headcount, turnover, attendance trends)</li> <li>Identify opportunities to streamline HR processes and improve operational efficiency</li> <li>Support internal audits and documentation readiness</li> </ul> <strong>Qualifications &amp; Requirements</strong> <ul> <li>Bachelor's degree in Human Resources, Business Administration, or related field</li> <li>2 4 years of experience in HR operations, preferably within MENA region companies</li> <li>Solid understanding of regional labor laws (UAE, KSA, Egypt, Jordan, or relevant markets)</li> <li>Experience with HRIS/HRMS platforms</li> <li>Strong organizational skills and attention to detail</li> <li>Excellent communication skills in English; Arabic proficiency is a strong plus</li> <li>Ability to handle confidential information with discretion</li> <li>Passion for learning &amp; development and the education/training industry is a plus</li> </ul> <strong>Preferred Skills</strong> <ul> <li>Familiarity with payroll systems and WPS/GOSI processes</li> <li>Experience supporting a growing or scaling organization</li> <li>Proficiency in MS Excel/Google Sheets and HR reporting tools</li> <li>HR Diploma | Certificate </li> </ul> <strong>What We Offer</strong> <ul> <li>Opportunity to work with a mission-driven company shaping talent across MENA</li> <li>Collaborative, growth-oriented work culture</li> <li>Access to internal training and professional development programs</li> </ul> <br>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Syarah is on a mission to transform the way people buy cars in Saudi Arabia and the Middle East.<br> We offer customers an end-to-end digital car buying experience, allowing them to purchase their next vehicle from the comfort of their homes.<br> Behind the scenes, we build and operate systems that manage vehicle sourcing, inspection, photography, merchandising, reconditioning, financing, insurance, shipping, and much more.<br> Our goal is to make car buying a seamless, transparent, and enjoyable experience.<br> We are looking for a mid-level Product Designer to join our Product team.<br> The ideal candidate is passionate about designing intuitive digital experiences and enjoys working closely with Product Managers and Engineers to transform business requirements into high-quality customer experiences.<br> This role is ideal for someone who is hands-on, collaborative, data-informed, and eager to continuously improve products through design, experimentation, and customer feedback.<br> All Syarah employees are expected to work in accordance with Syarah's core values: Tolerance, Transparency, Respect, Integrity, and Positivity.<br> Key Responsibilities Design user-centered experiences across web and mobile products.<br> Create user flows, wireframes, mockups, and interactive prototypes using Figma.<br> Collaborate closely with Product Managers and Engineers throughout the product development lifecycle.<br> Translate business requirements into simple, scalable, and intuitive design solutions.<br> Contribute to and maintain the company's design system.<br> Continuously improve existing experiences based on customer feedback, usability findings, and product performance.<br> Participate in design reviews and collaborate with cross-functional teams to deliver high-quality user experiences.<br> 3–5 years of experience in Product Design, UX/UI Design, or a similar role.<br> Strong portfolio demonstrating end-to-end product design work.<br> Advanced proficiency with Figma.<br> Experience designing responsive web and mobile applications.<br> Strong understanding of UX principles, interaction design, and visual design.<br> Excellent communication and collaboration skills.<br> Ability to manage multiple design tasks in a fast-paced Agile environment.<br> A product mindset with the ability to balance user needs and business objectives.<br> Familiarity with product analytics tools (such as Mixpanel, GA4, Amplitude, or similar) to understand user behavior, identify friction points, and support design decisions with data.<br> Basic understanding of experimentation and A/B testing, with the ability to collaborate on validating design improvements through measurable outcomes.<br> Nice to Have Experience working on e-commerce or marketplace products.<br> Experience contributing to or maintaining design systems.<br> Familiarity with usability testing and customer interviews.<br> Understanding of accessibility best practices.<br> Experience working in cross-functional Product teams using Agile methodologies.<br></span> </div>

<p>Syarah is on a mission to change how people buy their cars in Saudi and. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and many more. Our goal is to turn car buying into an experience of delight, comfort and peace of mind. We are on the lookout for ambitious, competitive, growth-minded professionals to help us continue to harness technology to delight our customers and achieve our ambitious growth objectives in the auto sector.</p><p>Responsibilities:</p><ul><li>A Customer Care Agent serves as the bridge between the company and its customers, engaging with them via voice or text channels. Their primary role is to respond to customer inquiries, provide detailed service information, resolve any issues that arise, and represent the company professionally and courteously. This position is offered as a three-month contract.</li><li>Address customer inquiries regarding available products and services.</li><li>Create and manage customer accounts, ensuring accurate documentation of account details in written or digital formats.</li><li>Actively listen to customer concerns, identifying the root cause of any issues.</li><li>Provide prompt and appropriate solutions to customer problems.</li><li>Escalate complex cases to management, including all necessary background information.</li><li>Anticipate customer needs by following up on previous interactions, offering reorders or additional services.</li><li>Collaborate with all internal departments to effectively resolve customer issues.</li><li>Flexibility to work different shifts (including evenings, weekends, or holidays).</li><li>Willingness to participate in training before hire and on-the job.</li><li>Excellent listening skills and an empathetic voice and manner.</li><li>Dedication to customer satisfaction.</li><li>Basic knowledge of computer software and office systems.</li><li>Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.</li><li>Familiarity with all of the goods and services offered by the company.</li><li>Experience in Automotive Industry is a plus.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Excellent listening skills and an empathetic voice and manner. Dedication to customer satisfaction. Basic knowledge of computer software and office systems. Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer. Familiarity with all of the goods and services offered by the company. Experience in Automotive Industry is a plus.</p>

<p><h4>Description about Jeeny</h4> <p>Jeeny is a mobile application that facilitates daily commuting and transportation, connecting users with their preferred mode of transport. Established in 2014 as Easy Taxi, it was rebranded in 2016 to expand its services. Jeeny operates in Saudi Arabia, Jordan, and Pakistan, with offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi.</p> <h4>Role overview</h4> <p>We are looking for an experienced and skilled senior graphic designer to join our in-house creative team. As a senior graphic designer, you will play an essential part in crafting our company's visual identity and creating appealing designs across several platforms.</p> <h4>Responsibilities</h4> <ul> <li>Develop creative concepts and produce high-quality designs and videos for digital platforms, marketing campaigns, social media, print materials, and other brand assets.</li> <li>Manage the full design process from concept development to final execution while ensuring consistency with Jeeny’s brand guidelines.</li> <li>Collaborate closely with internal stakeholders and cross-functional teams to understand project requirements and deliver impactful creative solutions.</li> <li>Contribute to brainstorming sessions and support the development of innovative campaigns and visual strategies.</li> <li>Stay updated with design trends, tools, technologies, and industry best practices to continuously improve creative output.</li> <li>Manage and prioritize multiple projects simultaneously while meeting deadlines and maintaining high-quality standards.</li> <li>Conduct quality checks to ensure all designs are accurate, visually appealing, and aligned with brand standards.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in graphic design, visual communication, or a related field.</li> <li>4–6 years of experience in graphic design, preferably within a fast-paced environment.</li> <li>Strong portfolio showcasing creative thinking, branding, digital design, and visual storytelling skills.</li> <li>Proficiency in Adobe Creative Suite including Photoshop, Illustrator, InDesign, After Effects, and Premiere Pro.</li> <li>Strong understanding of typography, layout, color theory, and design principles.</li> <li>Experience in video editing, motion graphics, or multimedia design is a strong plus.</li> <li>Ability to manage multiple projects and work under tight deadlines.</li> <li>Strong communication and collaboration skills with the ability to work effectively across teams.</li> <li>High attention to detail with a strong sense of creativity and innovation.</li> </ul> <h4>Benefits</h4> <ul> <li>Market competitive salary</li> <li>An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set</li> <li>An environment that encourages you to take ownership and produce excellent outcomes every day</li> <li>Health benefits and life insurance</li> <li>Hybrid work model</li> <li>Flexible working hours</li> <li>Monthly codes to commute freely</li> </ul></p><p></p>

<p><h4>Description about Jeeny</h4> <p>Jeeny is a mobile application that facilitates daily commuting and transportation, connecting users with their preferred mode of transport. Established in 2014 as Easy Taxi, it was rebranded in 2016 to expand its services. Jeeny operates in Saudi Arabia, Jordan, and Pakistan, with offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi.</p> <h4>Role overview</h4> <p>We are looking for an experienced and skilled senior graphic designer to join our in-house creative team. As a senior graphic designer, you will play an essential part in crafting our company's visual identity and creating appealing designs across several platforms.</p> <h4>Responsibilities</h4> <ul> <li>Develop creative concepts and produce high-quality designs and videos for digital platforms, marketing campaigns, social media, print materials, and other brand assets.</li> <li>Manage the full design process from concept development to final execution while ensuring consistency with Jeeny’s brand guidelines.</li> <li>Collaborate closely with internal stakeholders and cross-functional teams to understand project requirements and deliver impactful creative solutions.</li> <li>Contribute to brainstorming sessions and support the development of innovative campaigns and visual strategies.</li> <li>Stay updated with design trends, tools, technologies, and industry best practices to continuously improve creative output.</li> <li>Manage and prioritize multiple projects simultaneously while meeting deadlines and maintaining high-quality standards.</li> <li>Conduct quality checks to ensure all designs are accurate, visually appealing, and aligned with brand standards.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in graphic design, visual communication, or a related field.</li> <li>4–6 years of experience in graphic design, preferably within a fast-paced environment.</li> <li>Strong portfolio showcasing creative thinking, branding, digital design, and visual storytelling skills.</li> <li>Proficiency in Adobe Creative Suite including Photoshop, Illustrator, InDesign, After Effects, and Premiere Pro.</li> <li>Strong understanding of typography, layout, color theory, and design principles.</li> <li>Experience in video editing, motion graphics, or multimedia design is a strong plus.</li> <li>Ability to manage multiple projects and work under tight deadlines.</li> <li>Strong communication and collaboration skills with the ability to work effectively across teams.</li> <li>High attention to detail with a strong sense of creativity and innovation.</li> </ul> <h4>Benefits</h4> <ul> <li>Market competitive salary</li> <li>An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set</li> <li>An environment that encourages you to take ownership and produce excellent outcomes every day</li> <li>Health benefits and life insurance</li> <li>Hybrid work model</li> <li>Flexible working hours</li> <li>Monthly codes to commute freely</li> </ul></p><p></p>

<p>Under the supervision of the Human Resources and Operations Manager, the Procurement and Operations Assistant is responsible for managing the office's daily procurement and operational activities, ensuring the timely acquisition and delivery of goods, services, and works in full compliance with Amideast's Procurement Policy and internal procedures. The incumbent plays a key role in procuring high-quality, cost-effective goods and services while ensuring value for money, timely delivery, and adherence to approved budgets. The position is also responsible for coordinating facility maintenance activities and liaising with internal and external stakeholders to ensure that the office premises are safe, functional, and well maintained. In addition, the incumbent oversees outsourced service providers, including cleaning, security, maintenance, and catering, monitors service quality and staff performance, and supports the efficient operation of the office. The Procurement and Operations Assistant also provides backup support to the HR and Operations Assistant, as required.</p><p>RESPONSIBILITIES</p><p>Main Duties:</p><p>Procurement</p><ul><li>Maintain accurate records of contracts, purchase requisitions, purchase orders, and other procurement documentation in the designated systems and databases.</li><li>Maintain and update procurement Standard Operating Procedures (SOPs) to ensure alignment with Amideast's Procurement Policy.</li><li>Manage inventory levels and coordinate the timely procurement and replenishment of office supplies.</li><li>Coordinate with vendors and suppliers throughout the procurement process.</li><li>Conduct market research to identify qualified suppliers and evaluate the quality, availability, and cost of products and services.</li><li>Obtain competitive quotations and negotiate favorable pricing, terms, and delivery schedules while maintaining quality standards.</li><li>Build and maintain productive relationships with existing suppliers and identify new sourcing opportunities.</li><li>Prepare, review, and process procurement documentation in accordance with Amideast's procurement policies, procedures, and approval requirements.</li><li>Recommend vendors for award and maintain the preferred vendor database.</li><li>Monitor inventory levels and initiate replenishment orders as needed.</li><li>Support the Finance Department by coordinating the distribution of vendor cheques.</li><li>Process courier shipments by entering the required information into the related system.</li><li>Coordinate the procurement of goods and services for Amideast events and activities.</li><li>Manage user access by adding or removing employees from the Careem business account.</li><li>Perform other procurement- and operations-related duties as assigned.</li></ul><p>Facility Management (in coordination with the HR and Operations Assistant)</p><ul><li>Maintain and update facility management and maintenance SOPs in accordance with Amideast guidelines.</li><li>Ensure the office environment is clean, organized, safe, and professionally maintained.</li><li>Coordinate catering and related logistical services for meetings, events, and training activities.</li><li>Serve as one of the designated focal points for maintenance requests and coordinate with relevant parties to ensure their timely and effective resolution.</li><li>Monitor building maintenance and repair activities to ensure work is completed efficiently and to the required standard.</li><li>Communicate regularly with office staff regarding maintenance schedules, operational updates, and facility-related matters.</li><li>Monitor and oversee the performance of cleaning and security personnel, including attendance and service delivery, and coordinate with relevant parties as needed.</li><li>Prepare and manage daily cleaning schedules and assignments.</li><li>Conduct routine facility inspections to identify maintenance, safety, and housekeeping issues and coordinate corrective actions.</li><li>Ensure cleaning and security teams are informed of priorities and operational requirements.</li></ul><p>Human Resources (in coordination with the HR and Operations Assistant)</p><ul><li>Screen resumes and applications received for Amideast vacancy announcements.</li><li>Enroll eligible employees in the medical insurance program.</li><li>Process employee removals from the medical insurance program upon separation or changes in eligibility.</li><li>Provide backup support for HR administrative processes, as assigned.</li><li>Perform other HR-related duties as assigned.</li></ul><p>The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office.</p><ul><li>Computer (laptop or desktop)</li><li>Printer/Photocopier/Scanner/Fax</li><li>Telephone</li></ul><p>Up to 5% business travel may be needed to support the department as needed. The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation. Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse. Amideast provides covered training opportunities for its staff within its current portfolio of offered services and that it invests in the advancement of its staff s capabilities and skills to better perform at their roles. Please note only the shortlisted candidates will be contacted. Interviews will be conducted on rolling basis and the vacancy will be closed when filled.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>QUALIFICATIONS AND SKILLS</strong></p><p>Required</p><ul><li>Bachelor's degree in a relevant field.</li><li>Minimum of one year of relevant professional experience in procurement, operations, administration, or a related area.</li><li>Proficiency in English at B2 level or above according to the Common European Framework of Reference for Languages (CEFR).</li><li>Fluency in Arabic, including strong verbal and written communication skills.</li><li>Ability to work effectively both independently and as part of a team.</li><li>Proficiency in Microsoft Office applications and general computer literacy.</li><li>Strong organizational skills with the ability to manage multiple priorities and meet deadlines.</li><li>Excellent verbal communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to manage time efficiently and prioritize tasks effectively.</li><li>Ability to work under pressure and deliver results within short timelines.</li><li>Reliable, approachable, and professional attitude.</li><li>Strong service orientation with a willingness to support colleagues and stakeholders.</li><li>Self-motivated with a positive and proactive approach to work.</li><li>Ability to maintain confidentiality and handle sensitive information with discretion.</li></ul>

<p><h4>Description</h4> <p>Syarah is a leading company in the automotive industry, revolutionizing the way people buy cars in Saudi and the Middle East. Our innovative digital platform provides customers with a seamless car buying experience, from browsing and selection to financing and delivery.</p> <p>As a content writer at Syarah, you will play a pivotal role in creating compelling and engaging content across various platforms to attract and engage our target audience. You will collaborate with cross-functional teams to develop content strategies, conduct research, and produce high-quality content that aligns with our brand voice and objectives.</p> <p>If you are a talented writer with a passion for cars and a knack for storytelling, we would love to hear from you!</p> <p><strong>This role is being offered as a short-term contract specifically to cover the responsibilities of an employee who is currently on maternity leave. The contract will remain in effect until the employee returns to work, ensuring a smooth continuation of operations and minimal disruption to the team’s workflow during her absence.</strong></p> <h4>Responsibilities:</h4> <ul> <li>Develop compelling and original content for various channels, including but not limited to websites, blogs, articles, social media, email campaigns, and marketing materials.</li> <li>Conduct thorough research to gather information and become knowledgeable about the assigned topics, ensuring accuracy and credibility in the content produced.</li> <li>Collaborate with the marketing team to understand content requirements and align content strategies with overall marketing objectives.</li> <li>Generate creative ideas and pitch content concepts that resonate with our target audience and contribute to the organization's brand identity.</li> <li>Write and edit engaging, error-free, and grammatically correct content that maintains consistent brand tone, style, and messaging.</li> <li>Stay up-to-date with industry trends, best practices, and emerging technologies to continually enhance content quality and effectiveness.</li> <li>Proofread and edit content to ensure clarity, coherence, and adherence to brand guidelines and editorial standards.</li> <li>Collaborate with cross-functional teams, such as designers, marketers, and subject matter experts, to gather information and ensure content accuracy.</li> <li>Use artificial intelligence tools such as ChatGPT and BARD to extract topics and ideas for creating content in a smart and fast way that contributes to the quality of content.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's degree in Marketing, Languages, Journalism, or a related field.</li> <li>Experience working as a content writer, copywriter, or similar role, with a strong portfolio showcasing diverse writing styles and formats.</li> <li>Excellent writing, editing, and proofreading skills with meticulous attention to detail.</li> <li>Proven work experience as a content writer or similar role.</li> <li>Experience in conducting research and translating complex information into engaging content.</li> <li>Ability to adapt writing style and tone to different audiences and platforms.</li> <li>Knowledge of SEO best practices and ability to optimize content for search engines.</li> <li>Familiarity with content management systems (CMS) and basic HTML.</li> <li>Strong organizational and time management skills, with the ability to meet deadlines.</li> <li>Ability to work well in a team and independently.</li> <li>A passion for cars and the automotive industry.</li> </ul> <h4>Benefits</h4> <ul> <li>Competitive salary</li> <li>Flexible working hours</li> <li>Medical insurance</li> <li>A friendly and respectful culture.</li> </ul></p><p></p>

<p>About Maqsam: Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.</p><p>Your Opportunity: We are seeking a highly experienced Senior Software Engineer to act as a technical pillar within our innovative engineering team. This role is ideal for a high-impact Individual who thrives on autonomy and scale. You will be responsible for driving massive, complex projects from conceptualization and architectural design all the way to implementation, deployment, and landing. You will operate at a high level, providing technical leadership across multiple teams. By working closely with product managers, leadership, and engineers across the company, you will shape our technical strategy, tackle our most difficult scaling challenges, and continuously broaden the capabilities of our cutting-edge AI and contact center solutions.</p><p>Your Top Responsibilities:</p><ul><li>End-to-End Ownership: Drive massive, cross-functional engineering projects from raw concept to successful production deployment and monitoring.</li><li>Architectural Leadership: Lead the design and architecture of highly available, scalable, and robust systems, services, and databases that span across multiple engineering teams.</li><li>Technical Force Multiplier: Set the standard for engineering excellence. Conduct rigorous code reviews, establish best practices, and improve our development and deployment pipelines and strategies.</li><li>Complex Problem Solving: Debug, profile, and troubleshoot the most complex systemic and performance issues within a high-concurrency, real-time SaaS environment.</li><li>Cross-Team Alignment: Act as a technical anchor, collaborating with various squads to ensure architectural consistency, and the strategic reduction of technical debt.</li><li>Mentorship: Elevate the entire engineering team by mentoring mid-level and junior engineers, guiding their technical growth, and helping ramp up new joiners.</li></ul><p>What We Expect from You:</p><ul><li>5+ years of software engineering experience , with a heavy focus on backend or full-stack development in a high-scale SaaS environment.</li><li>Elite Independent Contributor Capabilities: Proven track record of independently leading large-scale technical initiatives and delivering production-ready, highly optimized software.</li><li>Deep Architectural Knowledge: Advanced expertise in system design, distributed systems, caching strategies, and API design optimized for high availability.</li><li>Database Mastery: Extensive experience with relational databases (e.g., PostgreSQL), including schema design, query optimization, and handling data at scale.</li><li>Operational Excellence: Strong foundational knowledge of cloud infrastructure, observability, and deploying robust features.</li><li>Adaptability: A proven ability to rapidly learn, evaluate, and integrate bleeding-edge technologies and frameworks.</li></ul><p>Additional Information (Added Advantages):</p><ul><li>Leadership &amp; Management: While this is highly suited for an Individual Contributor, previous experience in engineering management, formal Tech Lead roles, or people management is a strong plus .</li><li>Domain Experience: Experience working on VoIP-related projects (WebRTC, SIP, etc.) or real-time communication platforms is a strong plus.</li><li>Stack Alignment: Deep expertise with Ruby on Rails (or similar frameworks), JavaScript/Vue.js (or comparable frontend frameworks), and PostgreSQL is preferred.</li><li>AI/LLM Exposure: Experience integrating or building around Large Language Models, machine learning pipelines, or data-heavy applications.</li><li>Education: A degree in Computer Science, Engineering, or a related field is preferred.</li></ul><p>What We Provide:</p><ul><li>Join a world-class team at Maqsam, where your growth is our priority. Here s what you can expect:</li><li>High-Impact Work: The autonomy to drive massive projects that directly impact our core business and thousands of users.</li><li>A Collaborative and Friendly Environment: Work with talented, seasoned professionals who are passionate about what they do.</li><li>Personal and Professional Growth: Opportunities to learn, lead, and cement yourself as a world-class engineering leader.</li><li>Fair Compensation: We deeply value your contribution and expertise.</li><li>Transparency: A culture that thrives on open communication and flat technical discussions.</li><li>Benefits: First-class health insurance, and more.</li><li>Part of Something Big: Be proud of being part of the most exciting AI-powered SaaS business in the MENA region.</li></ul><p>Ready to lead at Maqsam? Apply now! #LI-DNI</p><p><strong>Desired Candidate Profile</strong></p><ul><li>5+ years of software engineering experience , with a heavy focus on backend or full-stack development in a high-scale SaaS environment.</li><li>Elite Independent Contributor Capabilities: Proven track record of independently leading large-scale technical initiatives and delivering production-ready, highly optimized software.</li><li>Deep Architectural Knowledge: Advanced expertise in system design, distributed systems, caching strategies, and API design optimized for high availability.</li><li>Database Mastery: Extensive experience with relational databases (e.g., PostgreSQL), including schema design, query optimization, and handling data at scale.</li><li>Operational Excellence: Strong foundational knowledge of cloud infrastructure, observability, and deploying robust features.</li><li>Adaptability: A proven ability to rapidly learn, evaluate, and integrate bleeding-edge technologies and frameworks.</li></ul><p>Additional Information (Added Advantages):</p><ul><li>Leadership &amp; Management: While this is highly suited for an Individual Contributor, previous experience in engineering management, formal Tech Lead roles, or people management is a strong plus .</li><li>Domain Experience: Experience working on VoIP-related projects (WebRTC, SIP, etc.) or real-time communication platforms is a strong plus.</li><li>Stack Alignment: Deep expertise with Ruby on Rails (or similar frameworks), JavaScript/Vue.js (or comparable frontend frameworks), and PostgreSQL is preferred.</li><li>AI/LLM Exposure: Experience integrating or building around Large Language Models, machine learning pipelines, or data-heavy applications.</li><li>Education: A degree in Computer Science, Engineering, or a related field is preferred.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>BACKGROUND The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. The Middle East, North Africa and Ukraine (MENAU) region includes seven Country Programs with more than 1200 full time employees. The Regional Safety and Security Coordinator (RSSC) supports the Regional Safety and Security Director to strengthen security risk management across the MENAU region. The RSSC will be engaged in providing strategic advise, operational support and capacity-building to enhance the safety and security of the IRC s programs, staff and assets. The RSSC works closely with the Country Programs, Regional Leadership and Headquarters to enhance systems, drive innovation and promote a culture of informed risk management.</p><p>RESPONSIBILITIES</p><p>Security Risk Management</p><ul><li>Oversee and validate compliance with the IRC s minimum standards for physical security across all existing and proposed program sites, offices, guest houses, warehouses and other contracted premises through site visits and reviewing assessments conducted by the Country Programs.</li><li>As requested, support the Country Programs to update Standard Operating Procedures and Contingency Plans ensuring consistency and contextual relevance.</li><li>Identify cross-country gaps and develop standardized tools, templates and guidance which can be implemented across the region.</li><li>Drive improvements in IRC security systems, tools and methodologies in coordination with Country, Regional and Global stakeholders.</li><li>Identify emerging threats and critical vulnerabilities across the region and recommend mitigation measures.</li><li>Strengthen data-driven security risk management across the region.</li><li>Support the responsible adoption of AI and innovate approaches to enhance security risk management and contextual analysis.</li><li>Represent the Regional Safety and Security Director in internal and external engagements as requested.</li><li>Deploy periodically to Country Programs for surge support, gap coverage and high-profile visits.</li><li>Act as a strategic thought partner to the Regional Safety and Security Director on regional risk trends, prioritization and resource allocation.</li></ul><p>Context Monitoring and Reporting</p><ul><li>Produce a regional daily situation report integrating inputs from Country Programs, analysis vendors, open-source monitoring and AI.</li><li>Lead the development and an annual regional security report including risk analysis, incident trends, successes, challenges and forward-looking priorities.</li><li>Monitor the overall quality of incident reports filed on the IRC s online reporting system and provide guidance to Country Programs on how to improve the timeliness and accuracy of the reporting.</li><li>Ensure that users in the MENAU region have the appropriate access rights to the IRC s online reporting system and regularly update the list of users.</li><li>Serve as a regional focal point for system functionality and access management issues for the IRC s online reporting system and follow-up as needed with Headquarters.</li><li>Conduct an annual analysis of reported security incidents to identify key trends and actionable insights to improve overall security risk management.</li><li>On a quarterly basis, ensure Country Programs submit required information online to assess compliance with the IRC s Security Minimum Standards. Once the submissions are completed, conduct analysis on the compliance results and share with the Regional Safety and Security Director (RSSD) with insights on key successes, challenges and support needs across the region.</li></ul><p>Learning and Development</p><ul><li>Support Country Programs to develop annual security learning and development plans aligned with operational risks.</li><li>Identify capacity gaps and design targeted training solutions tailored to the country and regional needs.</li><li>Deliver regional and country-level trainings, including Training of Trainers. Please note that you will need to achieve IRC s rigorous internal certification requirements before delivering trainings.</li><li>Deploy to Country Programs to support trainings and ensure the quality of delivery.</li><li>Liaise with the Global Learning and Development team to ensure that trainings in the MENAU region are compliant with IRC s standards.</li></ul><p>KEY WORKING RELATIONSHIPS</p><p>Position Reports To: Regional Safety &amp; Security Director</p><p>Position Directly Supervises: None</p><p>Internal: Country Security Leads, Global Safety &amp; Security Unit</p><p>External: Peer humanitarian agencies, security forums and training providers</p><p>JOB REQUIREMENTS</p><ul><li>Minimum experience of six years in safety and security risk management in humanitarian or high-risk environments.</li><li>Demonstrated experience working across multiple countries. Experience in MENAU region preferred.</li><li>Proven ability to operate at both strategic and operational levels.</li><li>Experience in training design and delivery in multiple contexts.</li><li>Ability to process large amounts of information and deliver impactful briefings and actionable insights.</li><li>Strong analytical skills with experience in security data analysis and reporting systems.</li><li>Excellent written and verbal communication skills.</li><li>Ability to build strong partnerships across diverse teams and stakeholders.</li><li>Ability to influence key stakeholders without formal authority.</li><li>Ability to deliver timely, high-quality results in high-pressure environments.</li><li>Ability to manage a varied workload with, at times, competing priorities and consistently meet deadlines.</li><li>Demonstrated experience in identifying and implementing creative solutions, including the use of technology and AI.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum experience of six years in safety and security risk management in humanitarian or high-risk environments.</li><li>Demonstrated experience working across multiple countries. Experience in MENAU region preferred.</li><li>Proven ability to operate at both strategic and operational levels.</li><li>Experience in training design and delivery in multiple contexts.</li><li>Ability to process large amounts of information and deliver impactful briefings and actionable insights.</li><li>Strong analytical skills with experience in security data analysis and reporting systems.</li><li>Excellent written and verbal communication skills.</li><li>Ability to build strong partnerships across diverse teams and stakeholders.</li><li>Ability to influence key stakeholders without formal authority.</li><li>Ability to deliver timely, high-quality results in high-pressure environments.</li><li>Ability to manage a varied workload with, at times, competing priorities and consistently meet deadlines.</li><li>Demonstrated experience in identifying and implementing creative solutions, including the use of technology and AI.</li><li>Travel: Willingness and ability to deploy to field locations within the MENAU region on short notice.</li><li>Language: Fluency in written and spoken English. Arabic preferred.</li></ul><p></p></section>

<p><h4>Description</h4> <p>We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. You'll respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug issues (including complex third-party integrations), and ship fixes or enhancements yourself in our Node.js/TypeScript codebase.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Product Engineering team to turn real customer needs into product improvements. Prompt engineering is a significant part of the role, as you'll help customers get the most out of our AI capabilities.</p> <p>The size of your contributions to the codebase will vary based on your appetite and ability to execute product changes, but the responsibilities below represent the minimum expectation.</p> <p>This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.</p> <h4>What you'll do</h4> <ul> <li>Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.</li> <li>Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Debug and troubleshoot complex issues in live customer environments.</li> <li>Implement fixes, integration enhancements, or small features directly in the Node.js/TypeScript codebase.</li> <li>Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.</li> <li>Build strong expertise in the platform (including AI agents and prompt engineering) so you can effectively advise customers on solving their communication and support challenges.</li> <li>Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.</li> <li>Hands-on experience using AI agents and prompt engineering (this is important, as OpenCX is an AI-native platform and you'll help customers optimize their use of it).</li> <li>Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.</li> <li>Good understanding of (or fast ability to learn) customer support/helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Primarily based on-site in Amman, Jordan, and comfortable working with customers across US, Europe, and Saudi time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. You'll respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug issues (including complex third-party integrations), and ship fixes or enhancements yourself in our Node.js/TypeScript codebase.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Product Engineering team to turn real customer needs into product improvements. Prompt engineering is a significant part of the role, as you'll help customers get the most out of our AI capabilities.</p> <p>The size of your contributions to the codebase will vary based on your appetite and ability to execute product changes, but the responsibilities below represent the minimum expectation.</p> <p>This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.</p> <h4>What you'll do</h4> <ul> <li>Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.</li> <li>Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Debug and troubleshoot complex issues in live customer environments.</li> <li>Implement fixes, integration enhancements, or small features directly in the Node.js/TypeScript codebase.</li> <li>Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.</li> <li>Build strong expertise in the platform (including AI agents and prompt engineering) so you can effectively advise customers on solving their communication and support challenges.</li> <li>Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.</li> <li>Hands-on experience using AI agents and prompt engineering (this is important, as OpenCX is an AI-native platform and you'll help customers optimize their use of it).</li> <li>Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.</li> <li>Good understanding of (or fast ability to learn) customer support/helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Primarily based on-site in Amman, Jordan, and comfortable working with customers across US, Europe, and Saudi time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring an AI agent designer to build, prompt-engineer, and continuously improve the AI agents that power OpenCX. You'll work directly with customers and our product team to translate real customer use cases into agent behavior that just works — designing conversation flows, writing and iterating on prompts, and measuring agent performance against real customer outcomes.</p> <p>You'll develop deep expertise in the platform and the underlying LLMs we use, and partner with the product engineering team to push the boundaries of what our agents can do. Prompt engineering is the core of this role — you'll be writing, testing, and iterating on prompts daily, while constantly tuning agents based on real-world customer feedback.</p> <p>The scope of agents you'll own and the depth of prompt iteration you'll drive will scale with your experience and ability to ship.</p> <p>This is a hands-on AI/prompt engineering role with heavy customer exposure — not pure internal R&D, and not pure support.</p> <h4>What you'll do</h4> <ul> <li>Design and build new AI agents end-to-end: define behavior, write the prompts, set up tool/function calls, and ship to customers.</li> <li>Iterate on prompts based on real customer conversations and edge cases — measuring quality, latency, and accuracy.</li> <li>Work directly with customers to understand their use cases, then translate them into agent behavior that just works.</li> <li>Run experiments across models, prompt structures, and agent architectures to push performance higher.</li> <li>Collaborate closely with the product engineering team: feed real customer needs back into platform improvements.</li> <li>Build deep expertise in our agent stack — LLMs, tools, evaluations — so you can advise customers on what's possible.</li> <li>Document agent design patterns, prompt templates, and evaluation playbooks to strengthen internal and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Hands-on experience with prompt engineering and AI agents — you've built, tuned, and shipped LLM-powered features.</li> <li>Strong technical foundation — you can read code, work with APIs, and run evaluations to measure agent quality.</li> <li>Solid understanding of how modern LLMs behave, where they fail, and how to design prompts and tools to make them reliable.</li> <li>Customer-facing experience or strong willingness to engage directly with customers to learn their use cases.</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring an AI agent designer to build, prompt-engineer, and continuously improve the AI agents that power OpenCX. You'll work directly with customers and our product team to translate real customer use cases into agent behavior that just works — designing conversation flows, writing and iterating on prompts, and measuring agent performance against real customer outcomes.</p> <p>You'll develop deep expertise in the platform and the underlying LLMs we use, and partner with the product engineering team to push the boundaries of what our agents can do. Prompt engineering is the core of this role — you'll be writing, testing, and iterating on prompts daily, while constantly tuning agents based on real-world customer feedback.</p> <p>The scope of agents you'll own and the depth of prompt iteration you'll drive will scale with your experience and ability to ship.</p> <p>This is a hands-on AI/prompt engineering role with heavy customer exposure — not pure internal R&D, and not pure support.</p> <h4>What you'll do</h4> <ul> <li>Design and build new AI agents end-to-end: define behavior, write the prompts, set up tool/function calls, and ship to customers.</li> <li>Iterate on prompts based on real customer conversations and edge cases — measuring quality, latency, and accuracy.</li> <li>Work directly with customers to understand their use cases, then translate them into agent behavior that just works.</li> <li>Run experiments across models, prompt structures, and agent architectures to push performance higher.</li> <li>Collaborate closely with the product engineering team: feed real customer needs back into platform improvements.</li> <li>Build deep expertise in our agent stack — LLMs, tools, evaluations — so you can advise customers on what's possible.</li> <li>Document agent design patterns, prompt templates, and evaluation playbooks to strengthen internal and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Hands-on experience with prompt engineering and AI agents — you've built, tuned, and shipped LLM-powered features.</li> <li>Strong technical foundation — you can read code, work with APIs, and run evaluations to measure agent quality.</li> <li>Solid understanding of how modern LLMs behave, where they fail, and how to design prompts and tools to make them reliable.</li> <li>Customer-facing experience or strong willingness to engage directly with customers to learn their use cases.</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. You'll respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug issues (including complex third-party integrations), and ship fixes or enhancements yourself in our Node.js + TypeScript codebase.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Product Engineering team to turn real customer needs into product improvements. Prompt engineering is a significant part of the role, as you'll help customers get the most out of our AI capabilities.</p> <p>The size of your contributions to the codebase will vary based on your appetite and ability to execute product changes, but the responsibilities below represent the minimum expectation.</p> <p>This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.</p> <h4>What you'll do</h4> <li>Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.</li> <li>Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Debug and troubleshoot complex issues in live customer environments.</li> <li>Implement fixes, integration enhancements, or small features directly in the Node.js / TypeScript codebase.</li> <li>Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.</li> <li>Build strong expertise in the platform (including AI agents and prompt engineering) so you can effectively advise customers on solving their communication and support challenges.</li> <li>Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.</li> <h4>Requirements</h4> <li>Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.</li> <li>Hands-on experience using AI agents and prompt engineering (this is important, as OpenCX is an AI-native platform and you'll help customers optimize their use of it).</li> <li>Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.</li> <li>Good understanding of (or fast ability to learn) customer support / helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> <h4>Benefits</h4> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li></p><p></p>

<p><h4>Description</h4> <p>We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. You'll respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug issues (including complex third-party integrations), and ship fixes or enhancements yourself in our Node.js + TypeScript codebase.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Product Engineering team to turn real customer needs into product improvements. Prompt engineering is a significant part of the role, as you'll help customers get the most out of our AI capabilities.</p> <p>The size of your contributions to the codebase will vary based on your appetite and ability to execute product changes, but the responsibilities below represent the minimum expectation.</p> <p>This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.</p> <h4>What you'll do</h4> <li>Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.</li> <li>Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Debug and troubleshoot complex issues in live customer environments.</li> <li>Implement fixes, integration enhancements, or small features directly in the Node.js / TypeScript codebase.</li> <li>Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.</li> <li>Build strong expertise in the platform (including AI agents and prompt engineering) so you can effectively advise customers on solving their communication and support challenges.</li> <li>Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.</li> <h4>Requirements</h4> <li>Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.</li> <li>Hands-on experience using AI agents and prompt engineering (this is important, as OpenCX is an AI-native platform and you'll help customers optimize their use of it).</li> <li>Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.</li> <li>Good understanding of (or fast ability to learn) customer support / helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> <h4>Benefits</h4> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>This position is priority reserved for internal staff until midnight on Tuesday 18 August 2026.<br> Mission: 12 months Place: Amman - Jordan Starting: September 2026 Humanity &amp; Inclusion is an independent and impartial aid organisation working in situations of poverty and exclusion, conflict and disaster.<br> The organisation works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.<br> Since its creation in 1982, HI has run development &amp; humanitarian projects in more than 55 countries and responded to numerous emergencies.<br> Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide At Handicap International-Humanity &amp; Inclusion, we truly believe in the importance of inclusion and diversity within our organisation.<br> This is why we are engaged to a disability policy to encourage the inclusion and integration of people with disabilities.<br> Please indicate if you require any special accommodation, even at the first interview.<br> For more information about the organisation.<br> JOB CONTEXT: HI’s Regional Programme (Mashriq) coordinates missions in 4 different countries (Egypt, Jordan, Lebanon, and Syria).<br> The programme is covering the full mandate of HI – emergency, mine action and development with a strong focus on continuum and resilience.<br> The program has a total volume expected for 2026 of 12M Euros with 300 staff.<br> The main sectors of intervention are integrated rehabilitation and MHPSS, inclusive education, Economic inclusion including basic needs and economic recovery), Humanitarian mines actions and Inclusive Humanitarian Actions/Inclusive governance.<br> Education is one of the core sector of intervention in most of the countries within the region.<br> HI currently implements inclusive education projects in Jordan, Lebanon and Syria, while seeking to develop interventions in Egypt.<br> In Syria, HI is supporting Education in Emergencies (EiE) partners (international INGOs and local NGOs) to make their EiE intervention inclusive of children with disabilities, through a mix approach of technical capacity building to partners and direct operational support to children with disabilities and their caregivers.<br> YOUR MISSION: Based on the evolution of the context in the region, the Regional Rehabilitation Specialist will have to support the development of the Operational strategy and the revision of the sectorial strategy developed in the previous years to be adapted to the evolution of the context, especially in Lebanon.<br> Under the line management of the Technical Head of Program (THoP), you contribute to the implementation of the mandate of HI and the operational strategy of HI MASHRIQ program in your field of expertise, while respecting the HI DGA policy.<br> You ensure optimal quality and impact of the projects implemented in the countries, through a delegation system with appropriate control mechanisms.<br> You share with all HI managers the responsibility of a sound management and successful functioning of the global organization.<br> The post holder leverages expertise in Rehabilitation to offer strategic and/or operational support to the countries in MASHRIQ (Lebanon, Palestine, Jordan, Egypt, and Syria), according to needs jointly defined with the THoP and the Global Specialist.<br> Mission 1: Expertise 1.<br>1 Contributes to the regional strategies and countries mission strategies when relevant in line with the global strategies 1.<br>2 Ensure technical support to projects in line with the global technical frameworks and standards on Rehabilitation 1.<br>3 Support the design and contextualization of technical tools, training, materials and other relevant documents, and disseminate them among the mission/humanitarian regional community (as needed) upon prior validation by the relevant HQ Technical Specialists.<br> 1.4 Ensure technical learning from projects 1.<br>5 Ensure the control &amp; monitoring of the technical quality and the relevance of HI’s activities in the Programmers under Rehabilitation activities 1.<br>6 Ensure compliance of the technical proposition with nexus stakes 1.<br>7 Contributes to the development of research and innovation projects at country and region level, when relevant, in the MHPSS expertise.<br> 1.8 Contribute to the Technical Divisions professional channel animation Mission 2: Influence Contribute to the local external prestige and influence of HI’s expertise in the field of expertise and foster technical partnerships between HI and other actors.<br> Mission 3: Business Development Ensure the development of major opportunities or new projects in the region in Rehabilitation sector.<br> Be up-to date on the last international practices and directions and opportunities under his sectorial scope.<br> Use this knowledge to guide the mission towards new and more relevant and efficient technical programming.<br> Ensure relevance of technical practices at project design stage and on strategy development.<br> Mission 4: Emergency preparedness and response Contribute to the support or implementation of emergency preparedness actions in the region and, during an emergency, adapts his/her working modality to contribute to an effective HI humanitarian response.<br> CHARACTERISTICS OF THE POSITION: The position will require the postholder to travel between the countries of the region and be able to move easily.<br> At HI, the conditions offered are up to your commitment and adapted to the context of your mission: Join the team 12 months International contract starting from September 1st 2026 ; The international contract provides social cover adapted to your situation: Unemployment insurance benefits for EU nationals; Pension scheme; Medical coverage with 50% of employee contribution; Repatriation insurance paid by HI; Salary from 2813 € gross/month upon experience; Perdiem: 640€ net/month - paid in the field Paid leaves: 25 days per year; R&amp;R: according to the level of the mission : 1 day per month Position open to families: a child allowance of 100€ per month, per child (from the second child) paid in the field; Contribution to school registration fees for children over 3 years; Family-wide health coverage; Payment for travel costs (air ticket &amp; visa) and transport of your personal effects; Housing: individual taken in charge by HI; If you are resident in the country: local package.<br> This position is priority reserved for internal staff until midnight on Tuesday 18 August 2026.<br> You hold an advanced degree in Physiotherapy, Occupational Therapy, Physical Medicine and Rehabilitation, You have a minimum of 5 years’ experience between international development and emergency and post crisis environments, in technical position, · You have proven experience in complex environments as well as in collaboration with national rehabilitation actors at all levels (from services to central and international levels), You have strong strategic analytical skills; capacity to establish clear frameworks, rules and limits, You have strong experience in capacity building techniques with adults, using different pedagogical models.<br> You like working as part of a team/network, cooperating.<br></span> </div>