Interior Designer Jobs in Jordan

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Functions as the property’s strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand’s business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 4-year bachelor's degree in Finance and Accounting or related major; 2 years experience in the finance and accounting or related professional area.<br>OR<br>• Master's degree in Finance and Accounting or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Engaging in Strategic Planning and Decision Making<br>• Analyzes financial data and market trends.<br>• Analyzes information, forecasts sales against expenses and creates annual budget plans.<br>• Compiles information, analyzes and monitors actual sales against projected sales.<br>• Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.<br>• Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.<br>• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.<br>• Thinks creatively and practically to develop, execute and implement new business plans<br>• Protects and strengthens our competitive advantage by advocating and supporting sound business and financial decision making.<br>• Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability.<br>• Implements a system of appropriate controls to manage business risks.<br>Leading Accounting Teams&nbsp;<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner.<br>• Provides excellent leadership by assigning team members and other departments managers' clear accountability backed by appropriate authority.<br>• Holds staff accountable for successful performance.<br>Developing and Maintaining Finance and Accounting Goals<br>• Supports property strategy from a finance and accounting perspective<br>• Submits reports in a timely manner, ensuring delivery deadlines.<br>• Ensures Profits and Losses are documented accurately.<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Ensures appropriate corrections are made to audit results if necessary.<br>• Reviews audit issues to ensure accuracy.<br>Managing Projects and Policies&nbsp;<br>• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.<br>• Generates and providing accurate and timely results in the form of reports, presentations, etc.<br>• Ensures compliance with standard and local operating procedures (SOPs and LSOPs).<br>• Oversees internal, external and regulatory audit processes.<br>• Ensures compliance with Standard Operating Procedures (SOPs).<br>• Ensures that the P&amp;L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).<br>Anticipating and Delivering on the Needs of Key Stakeholders<br>• Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).<br>• Understands the owners' perspective and ROI expectations.<br>• Anticipates and addresses owner needs and involves ownership in key decisions.<br>• Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team.<br>• Advises the GM and executive committee on existing and evolving operating/financial issues.<br>• Facilitates critique meetings to review information with management team.<br>• Attends owners meetings in order to provide context and explanation for financial results.<br>• Attends meetings and communicates with the owners, understanding the priorities and strategic focus.<br>• Demonstrates a commitment to meeting the needs of all key stakeholders.<br>• Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.<br>Managing and Conducting Human Resource Activities<br>• Ensures team members are cross-trained to support successful daily operations.<br>• Ensures property policies are administered fairly and consistently.<br>• Ensures new hires participate in the department’s orientation program.<br>• Ensures new hires receive the appropriate new hire training to successfully perform their job.<br>• Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>Job summary</h4> <p>Functions as the property’s strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand’s business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>4-year bachelor's degree in finance and accounting or related major; 2 years experience in the finance and accounting or related professional area.</li> <li>Or</li> <li>Master's degree in finance and accounting or related major; no work experience required.</li> </ul> <h4>Core work activities</h4> <p><strong>Engaging in strategic planning and decision making</strong></p> <ul> <li>Analyzes financial data and market trends.</li> <li>Analyzes information, forecasts sales against expenses and creates annual budget plans.</li> <li>Compiles information, analyzes and monitors actual sales against projected sales.</li> <li>Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.</li> <li>Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.</li> <li>Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.</li> <li>Thinks creatively and practically to develop, execute and implement new business plans.</li> <li>Protects and strengthens our competitive advantage by advocating and supporting sound business and financial decision making.</li> <li>Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability.</li> <li>Implements a system of appropriate controls to manage business risks.</li> </ul> <p><strong>Leading accounting teams</strong></p> <ul> <li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li> <li>Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner.</li> <li>Provides excellent leadership by assigning team members and other departments managers clear accountability backed by appropriate authority.</li> <li>Holds staff accountable for successful performance.</li> </ul> <p><strong>Developing and maintaining finance and accounting goals</strong></p> <ul> <li>Supports property strategy from a finance and accounting perspective.</li> <li>Submits reports in a timely manner, ensuring delivery deadlines.</li> <li>Ensures profits and losses are documented accurately.</li> <li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li> <li>Ensures appropriate corrections are made to audit results if necessary.</li> <li>Reviews audit issues to ensure accuracy.</li> </ul> <p><strong>Managing projects and policies</strong></p> <ul> <li>Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Ensures compliance with standard and local operating procedures (SOPs and LSOPs).</li> <li>Oversees internal, external and regulatory audit processes.</li> <li>Ensures compliance with standard operating procedures (SOPs).</li> <li>Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).</li> </ul> <p><strong>Anticipating and delivering on the needs of key stakeholders</strong></p> <ul> <li>Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).</li> <li>Understands the owners' perspective and ROI expectations.</li> <li>Anticipates and addresses owner needs and involves ownership in key decisions.</li> <li>Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team.</li> <li>Advises the GM and executive committee on existing and evolving operating/financial issues.</li> <li>Facilitates critique meetings to review information with management team.</li> <li>Attends owners meetings in order to provide context and explanation for financial results.</li> <li>Attends meetings and communicates with the owners, understanding the priorities and strategic focus.</li> <li>Demonstrates a commitment to meeting the needs of all key stakeholders.</li> <li>Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.</li> </ul> <p><strong>Managing and conducting human resource activities</strong></p> <ul> <li>Ensures team members are cross-trained to support successful daily operations.</li> <li>Ensures property policies are administered fairly and consistently.</li> <li>Ensures new hires participate in the department’s orientation program.</li> <li>Ensures new hires receive the appropriate new hire training to successfully perform their job.</li> <li>Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p>Our Mission is to Simplify Life. We are looking to Simplify and automate complex decision-making for customer centric industries, like Utilities, Financial Services, Logistics, and commerce, that drive the world's economies and you have the chance to join the revolution. We are trying to solve huge challenges in today's enterprise that are directly impacting the employee and customer experience. What can we promise you: You’ll join a global family of awesome, passionate people that are working together to build a sustainable, scalable ecosystem committed to using logic to create a better experience. We want you to help us become better. You will be empowered to drive change and innovate. That we will invest in you. We will give you the opportunity to master your domain and drive excellence. Aventra’s IT support team is responsible for building and maintaining a modern, scalable, highly available infrastructure to support our mission critical services all over the world. We are looking for a skilled senior system administrator who has strong practical troubleshooting skills, advanced overall systems knowledge, public clouds, and provisioning tools. Main Job Responsibilities:</p><ul><li>System administration duties.</li><li>AWS and Azure Cloud Compute and Storage Administration.</li><li>Google Suite (Workspace) Administration experience.</li><li>Slack Administration experience.</li><li>Data analysis, scripting, and automation to improve operations.</li><li>Enterprise Applications Administration and Monitoring.</li><li>Active Directory and Identity Management Administration (on premise, Azure Active Directory, and Okta).</li><li>Kaspersky endpoint protection Administration experience (Cloud).</li><li>Monitor system, server, cloud, and network alerts; resolve issues.</li><li>Manage backups and restores on premise and in the Azure Cloud.</li><li>Monitor and test data replication / synchronization and disaster recovery systems.</li><li>Manage asset tracking for responsible offices.</li><li>Ensure that rights management and security comply with company policy.</li><li>Work closely with other regional IT support teams to maintain company infrastructure.</li><li>Participate in project initiatives.</li><li>Work closely with the Cybersecurity team on cloud, infrastructure, application, security, and compliance projects.</li><li>Work in the role of Subject Matter Expert (SME) for certain areas of responsibility.</li><li>Provide second level desktop support at times for desktops and laptops; includes contact with user community and requires great customer service skills.</li><li>Be on call for After-Hours Emergency Support coverage approximately four weeks a year</li><li>Plan for reliability by designing systems to work across our multi-region and multi-cloud environments.</li><li>Work in close collaboration with multi-functional teams</li><li>Technical writing / Documentation.</li><li>IT Vendor Management.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Requirements Needed Competencies:</h2><ul><li>Fluent in both oral and written English</li><li>Time Management skills</li><li>Capable of succeeding in a very dynamic and fast-paced environment</li><li>Able to work individually as well as being a cooperative team player.</li><li>Knowledge of programming languages</li><li>Strong problem-solving skills</li><li>Good attention to detail</li><li>Excellent organizational and time management skills, and the ability to work on multiple projects at the same time.</li><li>Solid communication and consulting skills across audio, video, and written forms</li><li>Strong understanding of TCP/IP based computer networking (both local and wide area networking)</li><li>Strong analytical skills and ability to effectively prioritize and coordinate multiple deliverables simultaneously.</li><li>Strong ability to work effectively in a team and to communicate verbally and in writing with both external and internal customers.</li><li>Eagerness to learn in diverse areas.</li><li>Ability to work independently to produce desired results.</li><li>Microsoft Office application experience (i.e., MS Word, MS Excel, MS PowerPoint, Teams)</li><li>Strong knowledge of Windows operating systems, equipment, technology, and other performance-monitoring tools</li><li>Strong knowledge of Azure and/or AWS offerings, equipment, technology, and other performance-monitoring tools.</li></ul><h2>Education:</h2><ul><li>Degree in Computer Science or related field (Master / Bachelor level)</li></ul><h2>Experience:</h2><ul><li>5+ years of IT work experience</li><li>5+ years of Windows Server environment administration</li><li>5+ years of Windows 11/10 desktop administration</li><li>2+ years working with Windows Server Active Directory</li><li>2+ years working with Azure Active Directory</li><li>2+ years working with Azure Portal for configuration and administration of Azure virtual machines, networking.</li><li>1+ years working with Azure Sentinel</li><li>1+ years working with Azure Monitor</li><li>Strong experience with endpoint computing including PCs, Citrix XenApp, and VDI</li><li>PowerShell Scripting</li><li>A solid understanding and experience working with major compliance standards such as HIPAA or SOC2 is preferred.</li><li>Infrastructure-As-A-Code experience would be highly desirable.</li></ul><h2>Knowledge, Skills and Abilities:</h2><ul><li>Strong experience in implementing, monitoring, and maintaining Microsoft Azure solutions, including major services related to Compute, Storage, Network and Security</li><li>Strong knowledge of Backup, Restore, Recovery and high availability strategies for Microsoft Azure environments.</li><li>Strong knowledge of IaaS and PaaS services</li><li>Windows Server and SQL database creation, configuration, upgrade, migration, and patching</li><li>Experience in troubleshooting and resolving Azure environment performance issues, connectivity issues, security issues, etc.</li><li>Ability to identify and troubleshoot Azure server and SQL database related CPU, memory, I/O, disk space and other resources.</li><li>Strong understanding and background of working with a complex Active Directory, Azure AD, LDAP, and the requirement of strictly following standards, procedures, and processes.</li><li>Advanced knowledge of DNS, DHCP, Kerberos and Windows Authentication</li><li>Knowledge of network protocols such as: DNS, SMTP, SNMP, SSH, SFTP</li><li>A good understanding of wireless technologies (Ruckus preferred but not mandatory)</li><li>Knowledge of Network and TCP/IP routing/subnetting.</li><li>Knowledge of network equipment/IOS: routing, switching, and firewalls a plus</li><li>Knowledge of Windows operating systems.</li><li>Working knowledge of VPN connectivity and client trouble shooting.</li><li>Excellent PowerShell skills</li><li>Experience with Azure AD, Active Directory including managing/maintaining GPOs</li></ul><h2>Preferences:</h2><ul><li>Microsoft Certified Solutions Expert (MCSE)</li><li>Red Hat: RHCSA and RHCE</li><li>Linux Professional Institute (LPI): LPIC System Administrator</li><li>CompTIA Server+</li><li>VMware Certified Professional – Data Centre Virtualization (VCP-DCV)</li></ul><h2>Travel:</h2><ul><li>Depending on project needs</li></ul><h2>Work Schedule:</h2><ul><li>Avertra's local office schedule.</li></ul>

<p><h4>Job summary</h4> <p>Functions as the property’s strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand’s business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>4-year bachelor's degree in finance and accounting or related major; 2 years experience in the finance and accounting or related professional area.</li> <li>Or</li> <li>Master's degree in finance and accounting or related major; no work experience required.</li> </ul> <h4>Core work activities</h4> <p><strong>Engaging in strategic planning and decision making</strong></p> <ul> <li>Analyzes financial data and market trends.</li> <li>Analyzes information, forecasts sales against expenses and creates annual budget plans.</li> <li>Compiles information, analyzes and monitors actual sales against projected sales.</li> <li>Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.</li> <li>Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.</li> <li>Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.</li> <li>Thinks creatively and practically to develop, execute and implement new business plans.</li> <li>Protects and strengthens our competitive advantage by advocating and supporting sound business and financial decision making.</li> <li>Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability.</li> <li>Implements a system of appropriate controls to manage business risks.</li> </ul> <p><strong>Leading accounting teams</strong></p> <ul> <li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial and business decision making; demonstrates honesty and integrity; leads by example.</li> <li>Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner.</li> <li>Provides excellent leadership by assigning team members and other departments managers clear accountability backed by appropriate authority.</li> <li>Holds staff accountable for successful performance.</li> </ul> <p><strong>Developing and maintaining finance and accounting goals</strong></p> <ul> <li>Supports property strategy from a finance and accounting perspective.</li> <li>Submits reports in a timely manner, ensuring delivery deadlines.</li> <li>Ensures profits and losses are documented accurately.</li> <li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li> <li>Ensures appropriate corrections are made to audit results if necessary.</li> <li>Reviews audit issues to ensure accuracy.</li> </ul> <p><strong>Managing projects and policies</strong></p> <ul> <li>Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Ensures compliance with standard and local operating procedures (SOPs and LSOPs).</li> <li>Oversees internal, external and regulatory audit processes.</li> <li>Ensures compliance with standard operating procedures (SOPs).</li> <li>Ensures that the profit and loss statement is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).</li> </ul> <p><strong>Anticipating and delivering on the needs of key stakeholders</strong></p> <ul> <li>Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).</li> <li>Understands the owners' perspective and return on investment expectations.</li> <li>Anticipates and addresses owner needs and involves ownership in key decisions.</li> <li>Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team.</li> <li>Advises the general manager and executive committee on existing and evolving operating and financial issues.</li> <li>Facilitates critique meetings to review information with management team.</li> <li>Attends owners meetings in order to provide context and explanation for financial results.</li> <li>Attends meetings and communicates with the owners, understanding the priorities and strategic focus.</li> <li>Demonstrates a commitment to meeting the needs of all key stakeholders.</li> <li>Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.</li> </ul> <p><strong>Managing and conducting human resource activities</strong></p> <ul> <li>Ensures team members are cross-trained to support successful daily operations.</li> <li>Ensures property policies are administered fairly and consistently.</li> <li>Ensures new hires participate in the department’s orientation program.</li> <li>Ensures new hires receive the appropriate new hire training to successfully perform their job.</li> <li>Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Customer Retention Manager to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health &amp; Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Us:</b></p><p>Angstrom is a Medical Billing and Revenue Cycle Management (RCM) company based in Amman, Jordan, delivering exceptional services to healthcare providers across the U.S. Our culture is built on integrity, ownership, teamwork, continuous learning, and excellence, empowering every team member. Together, we strive to build lasting partnerships with our clients while investing in our team’s growth and success, creating rewarding career opportunities within our community.&nbsp;</p><p>&nbsp;</p><p><b>Job Summary:</b></p><p>We are seeking a detail-oriented and highly organized professional to join our growing U.S. Medical Billing operations team in Amman, Jordan. In this role, you will receive training to manage and ensure healthcare providers are properly credentialed and enrolled with commercial and government insurance plans, helping to support uninterrupted patient care and timely reimbursement. The ideal candidate is proactive, possesses an exceptional eye for detail, is committed to accuracy, and thrives in a fast-paced environment. If you have a learning mindset, a can-do attitude, and are eager to invest in your professional growth and success, we’d love to have you on our team!&nbsp;</p><p><br></p><p><b>Key Responsibilities:</b></p><ul><li>Provider Enrollment: Manage the full credentialing and re-credentialing process for U.S. physicians and allied healthcare providers across multiple practice groups.</li><li>System Maintenance: Perform ongoing maintenance and attestations on platforms including CAQH, PECOS, Availity, and state Medicaid portals.</li><li>Document Verification: Collect, review, and organize essential provider credentials including state licenses, DEA certificates, malpractice insurance, board certifications.</li><li>Expiration Tracking: Proactively monitor credential expiration dates to ensure zero lapses in provider billing capabilities.</li><li>Payer Outreach: Research payer-specific requirements, conduct professional phone and email outreach to follow up on pending applications, and resolve credentialing issues directly with U.S. insurance carriers.</li><li>Payer &amp; Roster Updates: Assist with provider group additions, terminations, and demographic updates, ensuring providers are properly linked to payer contracts.</li><li>Reporting: Build and maintain detailed credentialing logs across multiple provider groups.&nbsp;</li><li>Contract Management: Analyze and interpret complex U.S. payer contracts, rules, and policy guidelines, ensuring the team remains informed and aligned with active payer requirements.</li><li>Team Collaboration: Update internal billing and practice management teams by sharing network status updates and clarifying contract guidelines.</li><li>Compliance &amp; Confidentiality: Maintain credentialing records while ensuring strict compliance with HIPAA and U.S. healthcare privacy regulations.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>U.S. native English speaker with exceptional verbal and written communication skills, strong grammar proficiency, and professional phone and email etiquette.&nbsp;</li><li>Basic knowledge of the U.S. healthcare system, medical insurances, or medical billing is preferred but not required—training will be provided for the right candidate.</li><li>Exceptional attention to detail, strong organizational skills, and the ability to maintain accuracy, while maintaining confidentiality (HIPAA compliance).&nbsp;</li><li>Strong analytical and problem-solving skills, with the ability to interpret payer policies, contracts, and credentialing guidelines.&nbsp;</li><li>Ability to manage multiple priorities, meet deadlines, and adapt to a fast-paced environment.&nbsp;</li><li>Strong interpersonal skills with a positive attitude, strong work ethic, integrity, and the initiative to take ownership and follow through on commitments.</li><li>Self-motivated with the ability to work independently while collaborating effectively in a team environment.&nbsp;</li><li>Proficiency in Google Workspace (Sheets, Docs, Gmail) and the ability to effectively utilize AI tools to improve productivity.&nbsp;&nbsp;</li></ul><p><br></p></div>

<p><strong>Questscope for Social Development</strong></p> <p><strong>POSITION TITLE: </strong>Protection Officer</p> <p><strong>REPORTS TO: </strong>Programs Development Manager</p> <p><strong>DEPARTMENT / COUNTRY PROGRAM DESCRIPTION</strong></p> <p>Questscope has a long history of impactful work in Jordan and the wider region. In partnership with the Ministry of Social Development and the World Bank, Questscope developed one of the largest civic engagement programs in Jordan, training more than 4,000 university student volunteers to mentor 6,000 young people in conflict with the law and at risk of delinquency and incarceration.</p> <p>In collaboration with the Ministry of Education, Questscope introduced an accredited non-formal education program—unique in the Arab world—that has enabled thousands of out-of-school young men and women to continue their studies.</p> <p>In the Za’atari Refugee Camp, Questscope adapted its mentoring approach to address the needs of young people displaced by war and violence. A Youth Center was established, reaching more than 15,000 young people in the camp, fully led and directed by a core team of 40 dedicated Syrian volunteers.</p> <p>Over the years, Questscope has implemented successful mentoring, education, and emergency aid initiatives for thousands of disadvantaged youth, in partnership with USAID, UNICEF, UNFPA, the European Union, the World Bank, and others. Its programs extend across Jordan, Syria, Lebanon, Northern Iraq, Yemen, Germany, and Sudan.</p> <p><strong>PRIMARY PURPOSE OF THE POSITION</strong></p> <p>Questscope is recruiting a Protection Officer to lead the technical implementation and day-to-day oversight of protection, child protection, and gender-based violence (GBV) risk mitigation activities across its field locations in Jordan.</p> <p>The Protection Officer will ensure that protection principles are fully mainstreamed across all project activities, manage individual protection cases and referrals, deliver capacity-building sessions on safeguarding, and maintain strong coordination with protection working groups and local service providers.</p> <p><strong>PRIMARY DUTIES AND RESPONSIBILITIES</strong></p> <p><strong>1. Case Management &amp; Individual Protection Support</strong></p> <ul> <li>Identify, document, and manage vulnerable cases (including children at risk, survivors of violence, and displaced individuals) following standard case management steps and confidentiality protocols.</li> <li>Conduct regular follow-ups, case reviews, and case closures, and escalate high-risk cases immediately to the direct manager.</li> <li>Map, establish, and maintain active referral networks with specialized protection agencies, legal aid organizations, medical facilities, and government social units, tracking the status and outcomes of every referral until closure.</li> <li>Evaluate eligibility for protection-specific emergency assistance or individual support packages in line with donor criteria.</li> </ul> <p><strong>2. Protection Mainstreaming &amp; Safeguarding</strong></p> <ul> <li>Conduct regular protection risk assessments across program centers and field activities to ensure safety, dignity, 'Do No Harm' approaches, and equal access for all beneficiaries.</li> <li>Serve as a field focal point for Child Safeguarding and Prevention of Sexual Exploitation and Abuse (PSEA), ensuring field staff, volunteers, and partners strictly adhere to codes of conduct.</li> <li>Receive, document, and report safeguarding and PSEA concerns through Questscope's internal reporting mechanisms within the required timeframes, while protecting survivor confidentiality.</li> <li>Support the integration of gender mainstreaming, disability inclusion, and age-appropriate practices into project activities.</li> </ul> <p><strong>3. Capacity Building &amp; Community Awareness</strong></p> <ul> <li>Organize and facilitate community-based awareness sessions for parents, youth, and community members on protection risks, child rights, and available referral channels.</li> <li>Conduct training workshops for field staff, educators, and volunteers on Psychological First Aid (PFA), identification/referral protocols, and safe disclosure management.</li> <li>Support the set-up and monitoring of safe, accessible feedback and complaints channels for beneficiaries across centers, ensuring concerns are addressed and closed on time.</li> </ul> <p><strong>4. Coordination, Reporting &amp; Monitoring</strong></p> <ul> <li>Represent Questscope in local Protection, Child Protection, and GBV sub-working groups and inter-agency coordination meetings.</li> <li>Maintain secure, confidential, and updated protection databases, generating accurate monthly progress and indicator reports for management and donors.</li> <li>Apply data protection and information-sharing protocols (consent, coded case files, need-to-know access) at all times.</li> </ul> <p><strong>EDUCATION, SKILLS &amp; COMPETENCIES</strong></p> <ul> <li>Education: Bachelor's degree in Social Work, Sociology, Psychology, Human Rights, International Law, or a related field.</li> <li>Experience: 3–6 years of professional experience in humanitarian protection, child protection case management, or GBV response programming in Jordan.</li> <li><strong>Technical Skills:</strong> <ul> <li>Deep understanding of national protection legislation, Jordanian family/social development laws, IASC protection guidelines, and CP/GBV minimum standards.</li> <li>Strong skills in individual protection case management, vulnerability scoring, and inter-agency referral pathways in Jordan.</li> <li>Experience with protection risk assessments, safety audits, PSEA, and Child Safeguarding protocols.</li> <li>Good command of Microsoft Office (especially Excel) and data collection tools (e.g., KoBo).</li> </ul> </li> <li>Training &amp; Certifications: Certified training in Inter-Agency Case Management, Child Safeguarding, PSEA, Psychological First Aid (PFA), or GBV Core Principles.</li> <li>Languages: Full proficiency in Arabic &amp; English (written and spoken).</li> <li>A valid driving license is an asset, given frequent field visits.</li> </ul> <p><strong>KEY BEHAVIORS &amp; ABILITIES</strong></p> <ul> <li>High empathy, active listening, and a survivor-centered approach.</li> <li>Strict ethical integrity, impartiality, and confidentiality.</li> <li>Crisis management, emotional resilience, and trauma awareness.</li> <li>Strong group facilitation and community engagement skills.</li> <li>Cultural sensitivity and objective problem-solving skills.</li> <li>Self-care awareness and ability to manage secondary stress.</li> </ul>

<h4 ><strong >Job Title: Clinical Psychologist FSR #829</strong></h4> <div class="ltr description_div" > <p ><strong >Location: Roving</strong></p> <p ><strong >JOB SUMMARY</strong></p> <p >Psychologists play a vital role in understanding and addressing mental and emotional well-being. They assess, contribute to diagnosis, and provide therapy for individuals dealing with psychological challenges. Their responsibilities include conducting assessments, creating treatment plans, offering counseling, implementing therapeutic techniques, and promoting overall mental health and well-being. Psychologists often collaborate with multidisciplinary teams and represent mental health awareness and interventions. They provide guidance and support to help individuals enhance their mental resilience and lead fulfilling lives.</p> <p >&nbsp;</p> <p ><strong >MAIN TASKS AND RESPONSIBILITIES</strong></p> <ul > <li >Provide evidence-based psychological assistance to support clients and their families with mental health and psychosocial issues.</li> <li >Provide evidence-based psychological interventions and remain up to date on advances in the field of psychology.</li> <li >Remain up to date with professional development opportunities.</li> <li >Assist the case management teams in improving forms, care plans, and mapping of community support services.</li> <li >Take on team coaching and mentoring of team members.</li> <li >Organize the development of the initial care plan with a focus on any immediate safety concerns.</li> <li >Participate in case conferences, supervision and training opportunities.</li> <li >Develop and deliver training for staff on topics relevant to psychological practice, lay counseling, and case management.</li> <li >Develop care plans that are individualized and mutually developed with the client.</li> <li >Monitor ongoing care plan development with special attention to safety issues.</li> <li >Work as part of a multidisciplinary team and coordinate with internal and external stakeholders.</li> <li >Conduct risk assessments and advise staff on carrying out risk assessments and the development of safety plans.</li> <li >Coordinate the provision of case management and psychosocial services to clients, families, and significant others to enable these parties to deal with the impact of illness on individual family functioning and to achieve maximum benefits from services.</li> <li >Evaluate client satisfaction and quality of care provided.</li> <li >Offer direct therapeutic support for clients referred.</li> <li >Perform other job-related duties as requested by the supervisor.</li> <li >The duties and responsibilities listed are representative of the nature and level of work assigned and are not necessarily comprehensive.</li> </ul> <p >&nbsp;</p> <p ><strong >MINIMUM REQUIREMENTS</strong></p> <ul > <li >Master’s degree in clinical psychology, Psychology, Psychological Counseling, or Psychological and Educational Counseling.</li> <li >At least three (3) years of experience working with NGOs.</li> <li >Valid and active license to practice psychology in Jordan (mandatory).</li> <li >At least one (1) year of experience in a similar role.</li> </ul> <p >&nbsp;</p> <p >&nbsp;</p> <p ><strong >Ethical Conduct at International Medical Corps&nbsp;</strong></p> <p >As part of a global, humanitarian team dedicated to saving lives, easing suffering, and building self-reliance, International Medical Corps staff are responsible for adhering to our Code of Conduct and Ethics and for knowing and abiding by International Medical Corps policies and standards. All staff play a vital role in preventing violations of our Code of Conduct and Ethics, including conflicts of interest, fraud, corruption, and any kind of exploitation or abuse. International Medical Corps is also committed to providing a safe and healthy work environment free of harassment, bullying, and other misconduct, enabling staff to build and maintain professional, respectful working relationships.&nbsp;&nbsp;</p> <p >The International Medical Corps prioritizes safeguarding the populations with whom we work from exploitation, neglect, or abuse of children and adults at risk and/or any form of trafficking in persons. The International Medical Corps is committed to engaging members of crisis-affected communities to participate in meaningful ways in a crisis response, including making informed decisions about the assistance they receive, mitigating potential risks, and holding us accountable for the commitments we make. All staff are expected to support International Medical Corps’ culture of accountability toward our stakeholders, particularly the crisis-affected communities and individuals we serve.&nbsp;&nbsp;</p> <p >As part of International Medical Corps’ commitment to a speak-up culture and as one of the primary ways we collectively hold ourselves accountable for complying with the ethical principles and standards of conduct outlined in the Code of Conduct and Ethics, all staff are required to report suspected or actual misconduct or violations of organizational policies. Our Code of Conduct and Ethics and Whistleblower Policy prohibit any form of retaliation against whistleblowers or individuals who report a concern in good faith. Staff who violate these protections may be subject to disciplinary action, up to and including termination of employment or contractual relationship with the International Medical Corps.&nbsp;</p> <p ><strong >Equal Opportunities&nbsp;</strong></p> <p >The International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability, or status as a veteran.&nbsp;</p> <p ><strong >Misconduct Disclosure Scheme&nbsp;</strong></p> <p >All offers of employment at International Medical Corps are subject to satisfactory references and background checks. The International Medical Corps participates in the Inter-Agency Misconduct Disclosure Scheme from the Steering Committee for Humanitarian Response (SCHR). In accordance with this, we will request information from an applicant’s previous employers about any findings of sexual exploitation, sexual abuse, and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms understanding of these recruitment procedures</p>

<h4 ><strong >Job Title: Clinical Psychologist&nbsp;FSR #829</strong></h4> <div class="ltr description_div" > <p ><strong >Location: Roving</strong></p> <p ><strong>JOB SUMMARY</strong></p> <p >Psychologists play a vital role in understanding and addressing mental and emotional well-being. They assess, contribute to diagnosis, and provide therapy for individuals dealing with psychological challenges. Their responsibilities include conducting assessments, creating treatment plans, offering counseling, implementing therapeutic techniques, and promoting overall mental health and well-being. Psychologists often collaborate with multidisciplinary teams and represent mental health awareness and interventions. They provide guidance and support to help individuals enhance their mental resilience and lead fulfilling lives.</p> <p >&nbsp;</p> <p ><strong>MAIN TASKS AND RESPONSIBILITIES</strong></p> <ul> <li>Provide evidence-based psychological assistance to support clients and their families with mental health and psychosocial issues.</li> <li>Provide evidence-based psychological interventions and remain up to date on advances in the field of psychology.</li> <li>Remain up to date with professional development opportunities.</li> <li>Assist the case management teams in improving forms, care plans, and mapping of community support services.</li> <li>Take on team coaching and mentoring of team members.</li> <li>Organize the development of the initial care plan with a focus on any immediate safety concerns.</li> <li>Participate in case conferences, supervision and training opportunities.</li> <li>Develop and deliver training for staff on topics relevant to psychological practice, lay counseling, and case management.</li> <li>Develop care plans that are individualized and mutually developed with the client.</li> <li>Monitor ongoing care plan development with special attention to safety issues.</li> <li>Work as part of a multidisciplinary team and coordinate with internal and external stakeholders.</li> <li>Conduct risk assessments and advise staff on carrying out risk assessments and the development of safety plans.</li> <li>Coordinate the provision of case management and psychosocial services to clients, families, and significant others to enable these parties to deal with the impact of illness on individual family functioning and to achieve maximum benefits from services.</li> <li>Evaluate client satisfaction and quality of care provided.</li> <li >Offer direct therapeutic support for clients referred.</li> <li>Perform other job-related duties as requested by the supervisor.</li> <li >The duties and responsibilities listed are representative of the nature and level of work assigned and are not necessarily comprehensive.</li> </ul> <p >&nbsp;</p> <p ><strong>MINIMUM REQUIREMENTS</strong></p> <ul> <li>Master’s degree in clinical psychology, Psychology, Psychological Counseling, or Psychological and Educational Counseling.</li> <li>At least three (3) years of experience working with NGOs.</li> <li>Valid and active license to practice psychology in Jordan (mandatory).</li> <li >At least one (1) year of experience in a similar role.</li> </ul> <p >&nbsp;</p> <p >&nbsp;</p> <p ><strong >Ethical Conduct at International Medical Corps&nbsp;</strong></p> <p >As part of a global, humanitarian team dedicated to saving lives, easing suffering, and building self-reliance, International Medical Corps staff are responsible for adhering to our Code of Conduct and Ethics and for knowing and abiding by International Medical Corps policies and standards. All staff play a vital role in preventing violations of our Code of Conduct and Ethics, including conflicts of interest, fraud, corruption, and any kind of exploitation or abuse. International Medical Corps is also committed to providing a safe and healthy work environment free of harassment, bullying, and other misconduct, enabling staff to build and maintain professional, respectful working relationships.&nbsp;&nbsp;</p> <p >The International Medical Corps prioritizes safeguarding the populations with whom we work from exploitation, neglect, or abuse of children and adults at risk and/or any form of trafficking in persons. The International Medical Corps is committed to engaging members of crisis-affected communities to participate in meaningful ways in a crisis response, including making informed decisions about the assistance they receive, mitigating potential risks, and holding us accountable for the commitments we make. All staff are expected to support International Medical Corps’ culture of accountability toward our stakeholders, particularly the crisis-affected communities and individuals we serve.&nbsp;&nbsp;</p> <p >As part of International Medical Corps’ commitment to a speak-up culture and as one of the primary ways we collectively hold ourselves accountable for complying with the ethical principles and standards of conduct outlined in the Code of Conduct and Ethics, all staff are required to report suspected or actual misconduct or violations of organizational policies. Our Code of Conduct and Ethics and Whistleblower Policy prohibit any form of retaliation against whistleblowers or individuals who report a concern in good faith. Staff who violate these protections may be subject to disciplinary action, up to and including termination of employment or contractual relationship with the International Medical Corps.&nbsp;</p> <p ><strong >Equal Opportunities&nbsp;</strong></p> <p >The International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability, or status as a veteran.&nbsp;</p> <p ><strong >Misconduct Disclosure Scheme&nbsp;</strong></p> <p >All offers of employment at International Medical Corps are subject to satisfactory references and background checks. The International Medical Corps participates in the Inter-Agency Misconduct Disclosure Scheme from the Steering Committee for Humanitarian Response (SCHR). In accordance with this, we will request information from an applicant’s previous employers about any findings of sexual exploitation, sexual abuse, and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms understanding of these recruitment procedures</p>

<p><strong>Organisation Background</strong></p> <p>Founded in 2011, the International NGO Safety Organisation (INSO) is an international non-governmental organisation that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of&nbsp;<a href="http://www.ngosafety.org/services">free services</a>,&nbsp;including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations and training.&nbsp;</p> <p>INSO provides daily support to more than 1200 NGOs operating in 16 of the world’s most insecure countries. INSO is headquartered in The Hague, Netherlands - the international city of peace and justice.</p> <p><strong>INSO Palestine</strong></p> <p>INSO Palestine launched in 2024 in response to the ongoing crisis in the Occupied Palestinian Territories (oPT). Based in Amman, Jordan with staff present in the West Bank and Gaza, this new programme will support NGOs providing much-needed humanitarian assistance amid a complex safety and access environment. The team harnesses data and insights to provide timely analysis and coordination services to assist humanitarians navigating significant risks to staff and beneficiaries. As part of the INSO Palestine team, you will be playing an active and impactful role in assisting the delivery of aid to people in significant need.&nbsp;&nbsp;</p> <p><strong>Overall Purpose of Role:</strong></p> <p>Acting as the primary assistant to the Country Administration Manager (CAM), the Operations Officer will support in carrying out INSO operations including (but not limited to) HR, logistics, procurement, admin tasks, and functions. The position will as part of the Operations team.</p> <p><strong>Main Duties and Responsibilities:</strong></p> <p><strong>Logistics &amp; </strong><strong>Procurement:</strong></p> <ul> <li>Assist supervisor in procurement activities, in collaboration with Operations and Program teams</li> <li>Ensure the procurement process is as per the SOPs, with proper documentation supporting all the purchases</li> <li>Assist with identification of suitable vendors, collection of price quotes, documentation of procurement process, and management of electronic and paper procurement files</li> <li>Responsible for circulating RFQs, preparing bid analysis, and issuing purchase orders</li> <li>Coordinate all logistical arrangements for project-related events, workshops, seminars, and other training activities</li> <li>Responsible for managing &amp; preparing service level agreements for the smooth running of project activities</li> <li>Help manage and administer office resources, including office space, assets including laptops, other related office systems and equipment.</li> <li>Maintain and update CO inventory list as per INSO requirements and submit quarterly reports.</li> <li>Ensure all assets are tagged and keep record of movement of assets.</li> <li>Ensure physical verification is done on a bi-annual basis.</li> <li>Monitoring of vehicle movement through vehicle log sheet</li> </ul> <p><strong>Administration:</strong></p> <ul> <li>Manage travel arrangements, including staff air tickets, transport, and accommodation for business purposes</li> <li>Support the organization of team events (meetings, workshops, etc.).</li> <li>Maintains a central filing system for required documents and forms.</li> <li>Support the development and systematic management of internal policies and their implementation across INSO operations</li> <li>Organize and process purchase requests, quotations, purchase orders, and goods received notes and submit to finance for payment.</li> <li>Help conduct compliance checks, donor due diligence, and other regulatory responsibilities.</li> <li>Fulfill other administrative functions as required</li> </ul> <ul> <li>Organize flight bookings for all staff and goods, and ensure all staff and goods have proper documentation before travelling</li> <li>Have good working relationship with flight partners such as UNHAS and local travel agents for Commercial Flights</li> <li>Ensure all invoices are sent on time for payment from our flight partners.</li> </ul> <p><strong>Human Resource:</strong></p> <ul> <li>Assist with long-term and short-term recruitment needs for INSO</li> <li>Ensure all staff files are maintained</li> <li>Ensure all trackers and databases are up-to-date and readily available for management information.</li> <li>Assist with the identification, selection, recruitment, training, and orientation of new staff members</li> <li>Support with Cezanne where needed</li> <li>Ensure timesheets are up to date</li> <li>Follow up with work and residency permits for international staff</li> <li>Handle social security procedures and follow up</li> <li>Be the focal point for the health insurance provider</li> </ul> <p><strong><u>PERSON SPECIFICATION</u></strong></p> <p><strong>Knowledge, Skills and Experience</strong></p> <p><em>Essential:</em></p> <ul> <li>A Degree in Business Administration, Supply chain, HR, Logistics, or relevant field.</li> <li>Excellent English and local language skills, both written and verbal.</li> <li>Minimum 3 years of relevant work experience, preferably with NGOs.</li> <li>Proficient in Microsoft Office tools.</li> <li>Attention to detail and ability to multitask</li> <li>Knowledge of PA (Palestinian Authority) regulations, especially labour law and NGO registration procedures</li> </ul> <p><em>Nice to Have:</em></p> <ul> <li>Other language skills.</li> <li>Open-mindedness and self-confidence.</li> <li>Acceptance and understanding of humanitarian principles.</li> <li>Strong ethics, with ability to manage confidential data.</li> <li>High degree of autonomy.</li> </ul> <p><strong>Personal Attributes</strong></p> <ul> <li>Confidentiality, integrity, and a sense of conflict-of-interest prevention.</li> <li>Self-motivation, courtesy, and humility.</li> <li>Team spirit and good management of interpersonal relationships.</li> <li>Know how to plan and organize your work.</li> <li>Be flexible, dynamic, know how to propose initiatives.</li> <li>Be able to work under pressure.</li> <li>Effective communicator.</li> <li>Capacity to work in multicultural environments.</li> </ul> <p><strong>How to apply&nbsp;</strong></p> <p>Please&nbsp;submit&nbsp;the following documents in&nbsp;English to &nbsp;<strong><a href="mailto:jobs@pal.ngosafety.org">jobs@pal.ngosafety.org</a> </strong>and reference&nbsp;“<strong>Operations&nbsp;Officer</strong>”&nbsp;in the subject line. &nbsp;&nbsp;</p> <ul> <li>Cover Letter specifying how you meet the mandatory requirements, your motivation for applying, and what you hope to bring&nbsp;to INSO</li> <li>Updated CV.&nbsp;</li> </ul> <p>Please note that the application closing date is 12/10/2026 Do&nbsp;not send any&nbsp;additional&nbsp;information.  Only short-listed candidates will be contacted.<strong>&nbsp;</strong></p> <p><strong>Applications will be reviewed on a rolling basis.&nbsp;</strong></p> <div ><strong>Please note that applications will be considered only if submitted via email. Applications submitted through Akhtaboot will not be reviewed.</strong>

<p>The Information Security Professional is responsible for overseeing day-to-day security controls, reviews and analyses the security incidents and vulnerability reports produced by the dedicated SOC and Vulnerability Assessment (VA) teams, makes sure every risk has an owner and is closed, and produces the evidence that shows ZainTECH is secure and compliant.This role provides the CISO Office review and analysis of their output and drives follow-up actions to closure.</p> <p>Responsibilities:</p> <p> Security Incident Review and Analysis </p> <ul> <li>Review incident reports and tickets raised by the SOC, ensuring appropriate classification, severity assessment, and handling in accordance with incident response policies and playbooks.</li> <li>Assess business impact, affected assets and data, and root causes, escalating significant incidents to the Senior Information Security Professional and CISO.</li> <li>Coordinate with IT Operations and system owners to follow up on agreed containment, recovery, and corrective actions, ensuring timely implementation and closure.</li> <li>Analyse incident trends and recurring patterns, recommending improvements to security controls, detection use cases, and SOC playbooks.</li> <li>Contribute to post-incident reviews and maintain the CISO Office incident register.</li> </ul> <p> Vulnerability Management and Assessment </p> <ul> <li>Review vulnerability assessment reports and scanning results from the VA team, ensuring appropriate coverage of endpoints, servers, network devices, applications, and cloud workloads.</li> <li>Analyse and prioritise vulnerability findings based on risk, asset criticality, exploitability, and available threat intelligence.</li> <li>Coordinate with asset owners to assign remediation activities, monitor progress against agreed timelines, and report overdue remediation items.</li> <li>Review penetration testing reports, validate the implementation of agreed remediation measures, and document risk exceptions where remediation is not feasible.</li> </ul> <p> Identity, Endpoint, Cloud, and Infrastructure Security </p> <ul> <li>Conduct periodic user access reviews for critical applications, privileged accounts, and third-party access, identifying gaps in privileged access management and multi-factor authentication coverage.</li> <li>Verify endpoint protection, encryption, and security hardening baselines, and review firewall, VPN, IDS, and IPS rules and network segmentation against approved security standards.</li> <li>Review the security posture of Microsoft 365, Azure, AWS, and other cloud environments using Cloud Security Posture Management (CSPM) tools.</li> <li>Assess security requirements for new systems, application onboarding, and infrastructure changes through the Change Advisory process.</li> <li>Support the investigation and follow-up of Data Loss Prevention (DLP) alerts.</li> </ul> <p> Governance, Risk, and Compliance </p> <ul> <li>Maintain assigned entries in the Information Security Risk Register and monitor the implementation of associated risk treatment plans.</li> <li>Collect, organise, and maintain security control evidence for ISO/IEC 27001 surveillance audits, internal audits, and client due diligence assessments.</li> <li>Support compliance with applicable regulatory frameworks, cybersecurity standards, and data protection laws across the organization's operating markets, including UAE Information Assurance Standards, Saudi NCA Essential Cybersecurity Controls, Kuwait CITRA requirements, Jordan Cybersecurity Law and Personal Data Protection Law, Egypt Personal Data Protection Law, India's Digital Personal Data Protection Act and CERT-In directions, and applicable UAE and KSA data protection regulations.</li> <li>Support security assessments of suppliers and business partners, ensuring appropriate security requirements and controls are evaluated.</li> <li>Prepare and coordinate responses to client and partner security questionnaires and due diligence requests.</li> </ul> <p> Data Privacy and Protection </p> <ul> <li>Support the development and maintenance of the Record of Processing Activities (ROPA) in coordination with process owners, documenting processing purposes, data categories, data subjects, legal bases, retention periods, recipients, and systems.</li> <li>Support Privacy Impact Assessments (PIA) and Data Protection Impact Assessments (DPIA) for new or modified processing activities, systems, and suppliers, tracking agreed privacy controls through implementation.</li> <li>Maintain data inventories and data flow maps, including cross-border data transfers, ensuring alignment with the ROPA.</li> <li>Review the implementation of data protection controls, including data classification, minimisation, retention and disposal, consent management, access controls, and encryption.</li> <li>Support the handling of data subject rights requests, including access, correction, and deletion requests, ensuring compliance with applicable regulatory timelines.</li> <li>Coordinate with Legal and Data Protection teams to assess personal data breaches and gather relevant information for regulatory and individual notifications.</li> <li>Conduct privacy reviews of suppliers processing personal data, including reviewing data processing agreements and cross-border data transfer safeguards.</li> </ul> <p> Business Impact Analysis and Business Continuity </p> <ul> <li>Conduct Business Impact Analysis (BIA) workshops and interviews with business units to identify critical services, processes, supporting systems, and their dependencies on people, technology, and suppliers.</li> <li>Assess the potential impact of business disruptions over time and recommend Maximum Tolerable Period of Disruption (MTPD), Recovery Time Objectives (RTO), and Recovery Point Objectives (RPO) for critical services.</li> <li>Develop and maintain business continuity plans and recovery procedures for critical services in coordination with process owners, in alignment with ISO 22301.</li> <li>Support business continuity exercises and disaster recovery testing, document outcomes, and track improvement actions through to closure.</li> </ul> <p> Security Awareness </p> <ul> <li>Conduct phishing simulation campaigns and analyse results, providing reports and insights by business unit.</li> <li>Develop and deliver information security awareness content and short training sessions in English and Arabic, where applicable.</li> <li>Respond to employee information security queries through the designated security service desk channel.</li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>2 to 4 years of experience in information security, IT security, SOC, or a related technical role, including reading and analysing security incident and vulnerability assessment reports.</li><li>Familiarity with ISO/IEC 27001:2022, NIST CSF 2.0, CIS Controls, and ITIL <br>incident and change management.</li><li>Working knowledge of data privacy and protection principles and controls, and of the personal data protection laws in ZainTECH's markets.</li><li>Understanding of business impact analysis and business continuity concepts, including RTO and RPO.</li><li>Experience in the GCC or wider Middle East region, or in a telecom or technology organisation</li><li>Fluency in English and Arabic is mandatory.</li><li>Bachelor's degree in information security, computer science, information technology, or a related field.</li><li>At least one of CompTIA Security+, CompTIA CySA+, EC-Council CEH, GIAC, GSEC, or Microsoft SC-200.</li><li>Cloud security certifications such as AZ-500 or AWS Security Specialty, and network certifications such as Cisco CCNA, Fortinet NSE, or Palo Alto PCNSA.</li><li>ITIL Foundation certification, ISO 22301 Foundation or Lead Implementer, or a privacy certification such as IAPP CIPT or ISACA CDPSE.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Payment Recovery Specialist to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health &amp; Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Collection and Retention Specialist to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health &amp; Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Sales Retention Manager to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health &amp; Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong>Role Summary</strong></span></span></p><br><p><span><span>The Accounts Payable Intern will support APCO's North America finance function from APCO's office in Amman, Jordan. The intern will assist with day-to-day accounts payable activities, invoice processing, payment documentation, vendor support, and finance administration while gaining hands-on exposure to accounting operations within a global organization. This role will report to the Accounts Payable Lead in Amman and will work closely with finance colleagues supporting APCO's North America offices. The candidate must be based in Amman, Jordan and available to work on-site from 3:00 PM to 11:00 PM Jordan local time.</span></span></p><br><p><span><span><strong>Job Responsibilities</strong></span></span></p><br><ul><li><p><span><span>Support the review, coding, and processing of supplier invoices in a timely and accurate manner.</span></span></p><br></li><li><p><span><span>Assist with maintaining accounts payable records, invoice files, payment confirmations, and supporting documentation.</span></span></p><br></li><li><p><span><span>Help verify invoices, expense-related documentation, and vendor information in line with internal procedures.</span></span></p><br></li><li><p><span><span>Support vendor account reconciliations and follow up on outstanding items as required.</span></span></p><br></li><li><p><span><span>Assist with monitoring accounts payable mailboxes and responding to routine inquiries under the guidance of the Accounts Payable Lead.</span></span></p><br></li><li><p><span><span>Support the preparation of payment documentation and related finance trackers.</span></span></p><br></li><li><p><span><span>Assist with data entry and updates within APCO’s accounting and finance systems.</span></span></p><br></li><li><p><span><span>Help identify discrepancies and escalate issues to the Accounts Payable Lead when needed.</span></span></p><br></li><li><p><span><span>Support month-end closing activities, reporting requirements, and accounts payable follow-ups.</span></span></p><br></li><li><p><span><span>Participate in finance process improvement initiatives and ad hoc assignments as requested.</span></span></p><br></li></ul><p><span><span><strong>Requirements</strong></span></span></p><br><ul><li><p><span><span>Bachelor's degree in accounting, Finance, Business Administration, or a related field.&nbsp;</span></span></p><br></li><li><p><span><span>Previous internship experience in finance or accounting is a plus.</span></span></p><br></li><li><p><span><span>Strong attention to detail and accuracy.</span></span></p><br></li><li><p><span><span>Good organizational and time management skills.</span></span></p><br></li><li><p><span><span>Proficiency in Microsoft Excel and other Microsoft Office applications.</span></span></p><br></li><li><p><span><span>Strong verbal and written communication skills in English.</span></span></p><br></li><li><p><span><span>Proactive, reliable, and eager to learn.</span></span></p><br></li><li><p><span><span>Ability to work collaboratively with local and international teams.</span></span></p><br></li></ul><p><span><span><strong>Careers at APCO</strong></span></span></p><br><p><span><span>Through our recruitment, hiring and retention efforts, APCO is committed to building teams to bring the best possible expertise and robust perspectives to our clients. We embrace differences in experience, viewpoint and ideas, starting with our values and extending to our behaviors, policies and practices. We aim to create a positive work experience and welcoming environment where everyone feels they belong and can thrive.</span></span></p><br><br><p><span><span><b>About APCO</b></span></span></p><br> <p><span>APCO is a global advisory and advocacy firm helping leading corporations, foundations and governments navigate a complex world and create lasting impact.&nbsp;</span></p><br><br> <p><span>Founded in 1984,&nbsp;</span><span>with one woman’s vision and bold action, APCO has grown into an independent, majority women-owned firm of more than 1,200 employees with work spanning 80 markets around the world.</span></p><br><br> <p><span><span>Headquartered in Washington, D.C., APCO is&nbsp;</span><span>comprised</span><span>&nbsp;of strategic advisers,&nbsp;</span><span>consultants</span><span>&nbsp;and creators, working together across borders and functions, to provide services and&nbsp;</span><span>expertise</span><span>&nbsp;on financial, competitive,&nbsp;</span><span>political</span><span>&nbsp;and societal issues.&nbsp;</span></span></p><br><br> <p><span><span>APCO is a trusted partner to bold purpose-led leaders, lawmakers, government officials, NGOs, the media and other stakeholders in the&nbsp;</span><span>health, energy, technology, transportation &amp;&nbsp;</span><span>infrastructure</span><span>&nbsp;and food &amp; consumer products sectors. For 40 years, the firm has provided public affairs, crisis &amp; reputation, impact, corporate&nbsp;</span><span>reputation</span><span>&nbsp;and global solutions services.&nbsp;</span></span></p><br><br> <p><span>APCO is&nbsp;</span><span><span>renowned for its ability to champion clients’ interests and permission to&nbsp;</span><span>operate</span><span>, build their reputation and strengthen their standing.&nbsp;</span></span><span>APCO’s integrated approach and team of tenacious and empathic talent create connections and winning strategies that accelerate progress and deepen impact.</span></p><br><br> <p><span>By bringing diverse people and ideas together, and working beyond traditional boundaries, APCO builds the un/common ground upon which progress is made.</span></p><br><br> </div>

<p>&nbsp; &nbsp; &nbsp;</p> <h2>Médecins Sans Frontières (MSF)</h2> <h2>is recruiting for its main office in <strong>Amman </strong>a&nbsp;</h2> <h2>&nbsp;</h2> <h2><strong><span >&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Liaison Officer</span></strong></h2> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>CONTEXT</p> <p>Médecins Sans Frontières is a private, non-profit international humanitarian organization dedicated to providing medical assistance to populations in crisis, without discrimination and regardless of race, religion, creed or political affiliation. Médecins Sans Frontières is seeking a Liaison Officer for its Protocol Office in Amman.</p> <p>&nbsp;</p> <p>SCOPE OF RESPONSIBILITIES</p> <ul> <li>As per the Head of Protocol Office guidance, ensure that all <strong>MSF</strong> staff and their dependents has applied and obtained on time any visa, residency, travel or working permits in the mission country according to needs, and keep information on legal, administrative procedures.</li> <li>Initiate and follow-up the procedures before local authorities that <strong>MSF</strong> need in order to import goods from any country, and assist the mission in following these procedures, in cooperation with the HoPO.</li> <li>Follow up clearances of <strong>MSF</strong> cargos and keep the PO and the mission informed &nbsp;about any possible planned or extraordinary needs.</li> <li>Prepare, draft, and review correspondences, letters, requests, and applications for local authorities and stakeholders.</li> <li>Establish and maintain professional contacts with relevant authorities, depending on the context and the needs of the PO and the mission.</li> <li>Ensure, together with the HoPO and the relevant MSF section &nbsp;that all <strong>MSF</strong> activities are running lawfully and in full compliance with the Host Country Agreement (HCA) in all administrative or customs related issues, and keep the HoPO informed about any possible risks or problems.</li> <li>Identify key/ new trends or changes of semi/ governmental/ administrative procedures and share with the HoPO.</li> <li>Ensure that no illegal money is paid to any authorities or any individual, promoting and sharing <strong>MSF</strong> principles and values at all levels.</li> <li>Keep all documentation and files updated, properly filed and easily accessible for the internal users.</li> </ul> <p >&nbsp;</p> <p ><strong>Context Specific Accountabilities:</strong></p> <ul> <li>Update the PO archives, ensure all documents are properly scanned and filed.</li> <li>Drives for the PO officials, MSF staff, and visitors as advised by the HoPO to finalize work related procedures..</li> <li>Delivery and collection of mail, documents and other items.</li> <li>Ensures cost-savings through proper use of vehicle through accurate maintenance of daily vehicle logs, provision of inputs to preparation of the vehicle maintenance plans and reports.</li> <li>Ensures proper day-to-day maintenance of the assigned vehicle through timely minor repairs, arrangements for major repairs, timely changes of oil, check of tires, brakes and water levels, car washing, etc so that the vehicle is kept clean and in good running condition at all times.</li> <li>Ensures proper use of vehicle maintenance plans and assistance in preparing vehicle history report.</li> <li>Ensures availability of all the required documents/supplies including vehicle insurance, vehicle registration, vehicle logs, office directory, map of the city/country, first aid kit, and necessary spare parts in the assigned vehicle.</li> <li>Keeps track of insurance and other tax formalities.</li> <li>Ensures that the steps required by rules and regulations are taken in case of involvement in an accident.</li> <li>Regular commuting/driving to work areas and Jordanian governorates.</li> </ul> <ul> <li>Initiate and follow up on the working/travel (visas)/residence permits, clearances and exemptions applications before the relevant local authorities</li> <li>Authenticate requests, correspondences, letters, permits, and licenses&nbsp; from relevant local authorities.</li> <li>Accompany the PO team, and expatriates from MFS team as advised by the HoPO. Submit and follow-up on applications before local authorities, and embassies, and collect the mail on daily basis or as advised by the HoPO.</li> <li>Carry out daily routines at respective Ministries and public authorities (MoI, MoL, MoFA, MoSD, police stations, municipalities, embassies, etc).</li> <li>Perform other duties as required by the HoPO.</li> </ul> <p >&nbsp;</p> <p>PROFILE</p> <table border="1" cellpadding="0" cellspacing="0" width="100%"> <tbody> <tr> <td > <p >&nbsp;</p> <p ><strong>Education</strong></p> <p >&nbsp;</p> </td> <td > <p>&nbsp;</p> <ul> <li>Secondary education is essential. University degree is preferable. Administration or communication related studies desirable.</li> </ul> </td> </tr> <tr> <td > <p ><strong>Experience</strong></p> </td> <td > <ul> <li>Essential previous experience (as Liaison Officer) of at least two years in related relevant positions, in MSF or other NGOs.</li> <li>Valid driver’s license with a safe driving record.</li> <li>Knowledge of driving rules and regulations, chauffeur protocol and courtesies, local roads and conditions.</li> <li>Skills in minor vehicle repairs.</li> </ul> </td> </tr> <tr> <td > <p ><strong>Languages</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p> </td> <td > <p >Arabic – English</p> </td> </tr> <tr> <td > <p ><strong>Knowledge</strong></p> </td> <td > <ul> <li>Very good writing/typing skills.</li> <li>Essential computer literacy (word, excel and internet)</li> </ul> </td> </tr> <tr> <td > <p ><strong>Competencies</strong></p> </td> <td > <ul> <li>Results L1</li> <li>Teamwork L1</li> <li>Flexibility L1</li> <li>Commitment L1</li> <li>Service L1</li> <li>Stress Management L2</li> </ul> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p><strong>WORK LOCATION</strong>: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Amman, Shmeisani - Jordan</p> <p><strong>CONTRACT</strong>: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;6 months fixed-term contract (extendable) – full-time 100%</p> <p >&nbsp;</p> <p><strong>Interested applicants should submit their application in English containing</strong></p> <p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Curriculum Vitae</p> <p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Covering Letter explaining their motivation and describing their qualification for the position.</p> <p >No later than the <span dir="RTL">/</span>October 11^th, 202<span dir="RTL">6</span> in Akhtaboot website</p> <p><strong>MSF promotes the inclusion of women and people with disabilities</strong><strong><em>.</em></strong></p> <p>Only candidates who meet the requirements will be contacted via email.</p> <p>&nbsp;</p> <p><strong>Notice:</strong> No monetary transactions, no demands for favors in kind, nor other types of favoritism will be tolerated in the recruitment process.&nbsp; MSF reserves the right to refuse the hiring of a candidate who has benefited from such acts. All such illicit demands may be pursued through the judicial system.</p>

<p>The UN Secretary-General launched on 1 January 2019 a bold and new global reform which repositioned the UN Development System to deliver more effectively and efficiently with the achievement of the 2030 Agenda and the Sustainable Development Goals. As part of this reform, UN Resident Coordinator Offices (UN RCO), under the leadership of an empowered and independent UN Resident Coordinator - the highest-ranking official of the UN Development System and Representative of the UN Secretary-General at country level - support countries in the achievement of their development priorities and the attainment of the SDG's. In its Resolution A/RES/72/279, the United Nations General Assembly endorsed the transformation of the Development Operations Coordination Office (DCO) as a stand-alone coordination office within the United Nations Secretariat. DCO exercises managerial and oversight functions of the resident coordinator system under the oversight of the Chair of United Nations Sustainable Development Group (UNSDG). In 2026, DCO undertook a recalibration to ensure the RC system remains optimally configured to support the acceleration of the 2030 Agenda and embodies the UN 2.0 shift- anchored in data, digital, innovation, behavioral science, strategic foresight, and a mission driven organizational culture.</p><p>The Associate Communications Officer will lead the development and implementation of the UN Country Team s communication strategies in close collaboration with the leadership and communication focal points of UN entities; Contribute to the development of common UNCT messaging on collective priorities and lead media engagement efforts to ensure advocacy messages effectively reach target audiences; Support the Resident Coordinator s engagement with external partners by ensuring appropriate visibility and comprehensive media and social media coverage; Lead interagency communication initiatives, media campaigns, and UN system-wide events in collaboration with relevant UN entities, media outlets, government partners, and other stakeholders, ensuring that key messages and advocacy efforts are effectively communicated; Coordinate the UN Communication Group, facilitating agency engagement and contributions to collective initiatives, events, and campaigns to strengthen the One UN voice and ensure that the UN Jordan website and social media platforms are regularly updated with relevant content, publications, news, and events, while facilitating stakeholder and public access to these platforms. The position is located in the United Nations Resident Coordination Office (RCO) in Amman, Jordan, under the direct supervision of the Head of the Resident Coordinator Office.</p><p>Responsibilities Within delegated authority, the incumbent will be responsible of the following duties:</p><ul><li>Contribute to the implementation of communications strategies that raise awareness, drive engagement, build support and have measurable impact with target audiences.</li><li>Contribute to gathering insights and analysis from traditional, social, and digital media monitoring, including public narratives and areas of reputational risk to inform communications strategy.</li><li>Contribute to the drafting compelling narratives and messaging on the work of the UN that engage target audiences across different channels and platforms.</li><li>Contribute to media mapping, reaching out to and fostering relationships with traditional and new media outlets.</li><li>Contribute to the development of media lines, including in crisis situations and on sensitive issues.</li><li>Contribute to the planning and coordination of press conferences, briefings, and media events.</li><li>Contribute to the creation of compelling content that is optimized to reach target audiences across a range of platforms and channels.</li><li>Contribute to the drafting and production of communications products, such as press releases, press statements, web stories, reports, and infographics.</li><li>Contribute to the development and implementation of communications campaigns that engage and have measurable impact with target audiences through appropriate channels and platforms.</li><li>Contribute to development and coordination of strategic communications partnerships with internal and external stakeholders to reach target audiences and maximize impact.</li><li>Contribute to the delivery of in-person outreach and advocacy strategies and campaigns to engage target audiences and advance UN priorities.</li><li>Contribute to the creation of content, interviews, news and programming for UN and/or community radio channels and podcasts.</li><li>Contribute to the creation and updating of policy, guidance and/or training related to strategic communications, in consultation with all relevant stakeholders.</li><li>Assist in the preparation of reporting and inputs for strategic communications in the context of regular reporting to governmental bodies.</li><li>Keep abreast of the latest trends in communications and maintain expertise in relevant and emerging technologies.</li><li>Maintain confidentiality, integrity, and discreet handling of sensitive information in compliance with the UN data privacy, security requirements, and standards.</li><li>Monitor, analyse and report on communications approaches, activities and strategies to assess their performance and effectiveness.</li><li>Contribute to the collection and analysis of data as well as identification of trends or patterns and provides draft insights through graphs, charts, tables and reports using data visualization methods for data-driven planning, decision-making, presentation and reporting.</li></ul><p>Competencies</p><ul><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Advanced university degree (Master s degree or equivalent) in communication, journalism, international relations, digital communications or related field. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.</li><li>Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is an advantage.</li><li>A minimum of two (2) years of progressively responsible experience in communications, international relations, or other relevant areas is required.</li><li>Demonstrated knowledge of strategic communications principles and practices is required.</li><li>Demonstrated knowledge of risks to information integrity - misinformation, disinformation, hate speech, and threats in fragile, post conflict, and crisis environments is desirable.</li><li>Demonstrated skills in data visualization tools to create charts, graphs, and visual outputs is desirable.</li><li>Demonstrated skills in collecting, processing, and analysing large volumes of unstructured and structured data is desirable.</li><li>Demonstrated knowledge of current and emerging digital media platforms, their principles and technologies is desirable.</li><li>One (1) year or more of experience in data analytics or related area is desirable.</li><li>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is required.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong>What we are looking for</strong></span></span></p><br><p><span><span>Candidates with management/advisory level experience within the humanitarian context, specifically those with deep understanding of the Syria context, displacement dynamics, and durable solutions frameworks.</span></span></p><br><p><span><span>To succeed in this role candidates will need to be strong and experienced in donor engagement, business development, and grant management, as well as experience in project management i.e. coordinating and managing programmes across multiple countries and stakeholders.</span></span></p><br><p><span><span>Strong strategic planning, analytical, and communication skills are also a requirement for this position.</span></span></p><br><p><span><span><strong>What you will do</strong></span></span></p><br><p><span><span>The <strong>Norwegian Refugee Council (NRC)</strong> is seeking a strategic and experienced humanitarian professional to join our MENA Regional Office as <strong>Syria Solutions Adviser</strong>.</span></span></p><br><p><span><span>As the region continues to navigate displacement, return preparedness, and durable solutions for Syrians, this pivotal role will drive regional collaboration, strengthen programme quality, and support innovative, multi-country responses across <strong>Syria, Jordan, Lebanon, and the wider MENA region</strong>.</span></span></p><br><p><span><span>You will play a leading role in shaping NRC's regional Syria response by:</span></span></p><br><ul><li><p><span><span>Providing strategic programme support and guidance to country offices.</span></span></p><br></li><li><p><span><span>Strengthening cross-country coordination, learning, and regional coherence.</span></span></p><br></li><li><p><span><span>Leading the development and management of regional and multi-country grants.</span></span></p><br></li><li><p><span><span>Identifying and securing new funding opportunities and donor partnerships.</span></span></p><br></li><li><p><span><span>Supporting return preparedness and durable solutions initiatives for Syrian refugees and returnees.</span></span></p><br></li><li><p><span><span>Coordinating scenario planning, information sharing, and regional analysis.</span></span></p><br></li><li><p><span><span>Representing NRC in relevant regional forums and stakeholder engagements.</span></span></p><br></li><li><p><span><span>Promoting evidence-based programming, learning, and advocacy across the Syria response.</span></span></p><br></li></ul><p><span><span><strong>What you will bring&nbsp;</strong></span></span></p><br><p><span><span>We are seeking a collaborative and forward-thinking adviser with:</span></span></p><br><ul><li><p><span><span>6-8 years of humanitarian, recovery, or development experience, including 3 years in advisory or management roles.</span></span></p><br></li><li><p><span><span>Specialist knowledge and expertise equivalent to an advanced university degree in a relevant field (e.g., international development, politics, social science)</span></span></p><br></li><li><p><span><span>Strong knowledge of development and other institutional donors’ strategies, priorities, and compliance requirements for relevant donors.</span></span></p><br></li><li><p><span><span>Track record of successful proposal development, or similar in funding or partnerships</span></span></p><br></li><li><p><span><span>Experience from working in complex and volatile contexts, with preference for previous experience in the region</span></span></p><br></li><li><p><span><span>Understanding of, and commitment to working collaboratively with technical and operational colleagues within a matrix structure, including capacity building</span></span></p><br></li><li><p><span><span>Fluency in English, both written and verbal</span></span></p><br></li></ul><p><span><span><strong>Context related skills, knowledge and experience</strong></span></span></p><br><ul><li><p><span><span>Deep knowledge and understanding of the Syria context</span></span></p><br></li><li><p><span><span>Experience with coordination role across different countries</span></span></p><br></li><li><p><span><span>Experience working with overall strategy development and planning</span></span></p><br></li><li><p><span><span>Experience of developing learning and development tools and resources to support capacity building</span></span></p><br></li><li><p><span><span>Understanding of durable solutions concepts and frameworks and previous experience in working on return contexts</span></span></p><br></li><li><p><span><span>Experience with project management, including budget monitoring, monitoring, evaluation and learning, donor reporting, modification requests and evaluations</span></span></p><br></li><li><p><span><span>Knowledge of and interest in new business opportunities, including different partnerships modalities, grants and commercial opportunities</span></span></p><br></li><li><p><span><span>Experience of working with cross-country programmes and donors</span></span></p><br></li></ul><p><span><span>Please download&nbsp;</span></span><span><span>the detailed job description</span></span><span><span> to learn more about the position.</span></span></p><br><p><span><span><strong>What we offer</strong></span></span></p><br><ul><li><p><span><span>Duty station: Amman Jordan, Syria or Lebanon. <strong>Please note that this is a non-accompanied position.</strong></span></span></p><br></li><li><p><span><span>Fixed term contract: Until November 2027 (extension possible if additional funding is secured)</span></span></p><br></li><li><p><span><span>Travel: Up to 30% to Field locations.</span></span></p><br></li><li><p><span><span>Salary/benefits: Grade 9 on NRC's grading structure. &nbsp;</span></span></p><br></li><li><p><span><span>NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.</span></span></p><br></li><li><p><span><span>We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</span></span></p><br></li></ul><p><span><span>Find out more about the benefits of working for NRC</span></span></p><br><p><span><span>Important information about the application process</span></span></p><br><ul><li><p><span><span>We invite applications from all qualified candidates.&nbsp;</span></span></p><br></li><li><p><span><span>Please ensure you attach copies of your academic and professional certificates.&nbsp;</span></span></p><br></li><li><p><span><span>To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.</span></span></p><br></li><li><p><span><span>When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.</span></span></p><br></li><li><p><span><span>Submit your application and CV in English, taking care to attach your latest CV.</span></span></p><br></li><li><p><span><span>Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.</span></span></p><br></li><li><p><span><span>Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.</span></span></p><br></li></ul><p><span><span><strong>Why NRC?</strong></span></span></p><br><p><span><span>The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.</span></span></p><br><p><span><span>Watch this short video</span></span><span><span>&nbsp;to see NRC in action.</span></span></p><br><p><span><span>We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:</span></span></p><br><ul><li><p><span><span>do demanding and professional work, often in challenging contexts</span></span></p><br></li><li><p><span><span>join a work culture that empowers every employee to share ideas and take responsibility</span></span></p><br></li><li><p><span><span>be part of a welcoming and supportive community committed to human dignity.</span></span></p><br></li></ul><p><span><span>Learn more about NRC</span></span></p><br><p><span><span><strong>If you're passionate about regional leadership, partnership-building, and developing solutions for displaced populations, we'd love to hear from you.</strong></span></span></p><br><p><span><span><strong>Apply today and help shape the future of NRC's Syria response.</strong></span></span></p><br><br> The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.&nbsp;<br> Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.&nbsp;<br> At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.&nbsp;<br> Together, we save lives and rebuild futures.<br> Safeguarding is central to NRC’s work. We expect all employees to:&nbsp;<br> • treat everyone with respect and dignity&nbsp;<br> • contribute to building a safe environment for all&nbsp;<br> • never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)&nbsp;<br> • always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</p><br><br><br><p><em>We work with people in over 150 countries and reach over 700 million people.</em></p><br><br><br><p><strong>We connect. We inspire</strong></p><br><br><br><p><strong>Role Purpose:&nbsp;</strong><br>Coordinate and oversee the operational activities required to deliver high-quality exam services to Business-to-Organisation (B2O) clients, ensuring all services are delivered accurately, efficiently and in full compliance with British Council policies, processes and awarding body requirements.</p><br><br><p>Working closely with Account Support, Delivery, Planning, Finance and other operational teams, the role manages critical delivery processes including registrations, scheduling, billing, payment tracking and post-exam administration. The postholder ensures operational readiness, monitors service quality, resolves delivery issues and supports the consistent execution of contracted services.</p><br><br><p>Through effective coordination, quality control and stakeholder collaboration, the role enables a seamless exam delivery experience for institutional clients, supports operational excellence and contributes to the successful growth of the British Council’s Exams business.</p><br><br><br><p><strong>Main Accountabilities:&nbsp;</strong><br><em><strong>Service Delivery</strong></em><br>The role is responsible for coordinating the operational delivery of contracted examinations services for institutional (B2O) clients, ensuring all activities are completed accurately, efficiently, and in line with British Council and awarding body standards. The postholder oversees and monitors registration, scheduling, pre-test, test-day, and post-test processes, ensuring operational readiness for all exam sessions, including venue arrangements, materials, workforce requirements, special arrangements, and data accuracy. The role works closely with shared service and operational teams to monitor workflow completion, manage exceptions, and ensure any issues are promptly resolved. The postholder also coordinates operational engagement with awarding bodies and maintains accurate records to support reporting, audit requirements, and service excellence.<br><em><strong>Risk &amp; Compliance</strong></em><br>The role ensures all operational activities comply with examination security requirements, safeguarding standards, data protection legislation, and awarding body regulations. The postholder identifies, monitors, and escalates operational risks, conducts quality assurance checks on service delivery activities, and ensures adherence to service level agreements, standard operating procedures, and quality standards. The role supports internal and external audits by maintaining accurate documentation, ensuring process transparency, and implementing corrective actions where required.<br><em><strong>Customer &amp; Stakeholder Management</strong></em><br>The role works collaboratively with Account Support, Delivery, Planning, Workforce Resourcing, Customer Service, Finance, and shared service teams to ensure the effective delivery of B2O examination services. The postholder provides timely operational updates, manages operational escalations, and ensures stakeholders have the information required to support excellent customer service and delivery outcomes. The role contributes operational expertise and insights to improve service quality, strengthen institutional client relationships, and support continuous improvement initiatives.<br><em><strong>Financial &amp; Resource Management</strong></em><br>The role supports the financial administration of B2O examination services by ensuring invoicing, credit notes, payment adjustments, and related financial processes are completed accurately and in accordance with established controls and procedures. The postholder monitors payment status, supports debt management activities, and works closely with Finance and customer-facing teams to resolve any payment-related issues. The role contributes to cost-effective service delivery through accurate operational planning, scheduling, and effective management of resources while minimising operational errors and rework.<br><em><strong>Leadership &amp; Management</strong></em><br>The role supports the induction, training, and ongoing development of operational teams, ensuring colleagues understand processes, standards, and customer requirements. The postholder provides operational guidance and clarity to teams involved in B2O service delivery, promoting consistency, quality, compliance, and continuous improvement across all operational activities. Through effective collaboration and knowledge sharing, the role contributes to the successful delivery of business objectives and a high-performing service culture.</p><br><br><br><p><strong>Role specific skills</strong><br>• &nbsp; &nbsp;Workforce scheduling &amp; allocation<br>• &nbsp; &nbsp;Stakeholder communication &amp; coordination<br>• &nbsp; &nbsp;Data accuracy and process control<br>• &nbsp; &nbsp;Knowledge of financial and invoicing processes (SAP desirable).<br>• &nbsp; &nbsp;Compliance management (safeguarding, exam security)</p><br><br><br><p><strong>Knowledge and Experience&nbsp;</strong><br><em>Minimum/essential</em>&nbsp;<br>• &nbsp; &nbsp;Experience coordinating secure, regulated service delivery (e.g. exams, logistics, events)<br>• &nbsp; &nbsp;Understanding of compliance, safeguarding or screening requirements<br>• &nbsp; &nbsp;Strong process management and organisational skills<br>• &nbsp; &nbsp;Ability to work to deadlines in a fast-paced delivery environment<br>• &nbsp; &nbsp;Experience supervising staff or contractors.<br><em>Desirable</em>&nbsp;<br>• &nbsp; &nbsp;Knowledge of Teaching or Exams operations<br>• &nbsp; &nbsp;Experience working with shared services / outsourced delivery teams<br>• &nbsp; &nbsp;Experience with financial workflow support such as billing or payment tracking.</p><br><br><br><p><strong>Education</strong><br>• &nbsp; &nbsp;Degree or equivalent experience.</p><br><br><br><p><strong>Languages</strong><br><em>Essential:</em><br>• &nbsp; &nbsp;English level at C1 speaking and writing</p><br><br><br><p><br><strong>Closing Date: Applications will close at 23:59 PM Jordan time on Thursday, 29 October 2026</strong><br>Please note that candidates must have the pre-existing, legal right to work in Jordan, at the time of application.</p><br><br><br><p><strong>Important information:</strong><br><strong>Location:</strong> Amman, Jordan<br><strong>Contract Type:</strong> FTC, renewable, full time.<br><strong>Pay-band:</strong> 4</p><br><br><p><strong>Salary:</strong> 645 JOD, gross per month</p><br><br><br><p><strong>A connected and trusted UK in a more connected and trusted world.</strong></p><br><br><p>Equality, Diversity and Inclusion Statement</p><br><br><p>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</p><br><br><br><p>Safeguarding Statement</p><br><br><p>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</p><br><br><p>If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org</p><br><br><br><br><br> </div>

<p>1. Participate in evaluation of staffing needs in the office and assist in coordination of recruitment processes, including but not limited to, providing guidance to hiring managers on preparation of Post Description (PD), drafting and posting Vacancy Notice (VN)/Special Vacancy Notice, screening and shortlisting applications, drafting interview protocols, preparing and administering written tests, taking part in interview panels as assigned, drafting candidates assessment forms, conducting reference checks, preparing job offers, administering recruitment mailbox, etc.</p><p>2. Carry-out and coordinate pre-employment activities such as preparation of Entry on Duty (EOD) documentation and collection of supporting documentation, coordination of EOD medical exams and follow-up with Medical Services on medical clearance, coordinate enrollment in insurance plans as appropriate, coordination and delivery of induction sessions, arrangement for security briefing, etc.</p><p>3. Perform assigned role(s) in the organisational HR system, paying special attention to data consistency and accuracy; input, maintain and verify data based on approvals and supporting documentation; verify eligibility for allowances and other benefits, monitor and follow up on contractual situation and entitlements, and initiate and coordinate prompt actions; generate, edit and review reports, contract extensions, personnel actions and other related documentation.</p><p>4. Monitor attendance and leave administration; generate, edit and analyse leave-related reports; respond to questions concerning leave administration; guide staff on request and approval procedure in the system.</p><p>5. Carry-out and monitor a wide range of Human Resource actions including but not limited to preparation of documentation for separation, classification, reclassification, promotion, disciplinary cases and coordinate with the Regional Office (RO), and Human Resource Management in Geneva as appropriate.</p><p>6. Prepare, coordinate and monitor all reports on personnel matters and submit timely to concerned parties; draft and review routine correspondence, letters, certifications, etc.; create and maintain a systematic way to archive Human Resources documents (electronic and hard copies). Update and maintain electronic and physical archiving systems in the unit including personnel files with all supporting documentation, recruitment files, Human Resources policies, regulations, guidelines and manuals, internal controls, etc.</p><p>7. Monitor compliance with the performance evaluation process and follow-up with staff and supervisors as needed; facilitate compliance by providing technical guidance on the use of the system.</p><p>8. Plan and coordinate the organisation of Human Resources events including staff development and training activities in coordination with the Staff Development and Learning Unit and maintain updated records. Participate in assessments of staff training and development needs.</p><p>9. Provide information to staff on their entitlements and responsibilities in line with IOM regulations, instructions and procedures. Respond to standard and more complex inquiries and refer to the most sensitive ones as appropriate.</p><p>10. Identify areas for improvement and highlight them to the supervisor; provide inputs for new procedures to complement or to adapt existing ones taking into consideration the specific needs of the office. Assist in analysing and resolving sensitive cases by collating background information, preparing summaries and sharing best practices. Provides comments on interpretation</p><p>11. Participate in inter-agency Human Resources related working groups as assigned.</p><p>12. Provide guidance and training to and coordinate and monitor work of new/junior staff in the unit.</p><p>13. Perform such other relevant duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>Required Qualifications and Experience</p><p>Education Bachelor s degree in human resources, Business Administration, Psychology or related field with four years of relevant professional experience; or, High School diploma with six years of relevant experience. Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p>Experience Experience administering employee benefits, entitlements, end to end recruitment and contract administration at a local level. familiarity with the IOM operational policies Proficient in Microsoft Office applications e.g. Word, Excel, PowerPoint, E-mail, Outlook; previous experience with Enterprise Resource Planning (ERP) human resources software such as oracle, SAP is a distinct advantage; Prior work experience with international humanitarian organisations, non-government or government institutions/organisation in a multi-cultural setting is an advantage.</p><p>Skills Attention to detail, ability to organise paperwork in a methodical way; Discreet, details and clients-oriented, patient and willingness to learn new things</p><p>Languages All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, Fluency in English is required (oral and written) Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p><p>Required Competencies</p><p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><p>Values - all IOM staff members must abide by and demonstrate these five values:</p><ul><li>Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage : Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><p>Core Competencies behavioural indicators Level 2</p><ul><li>Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><p>Managerial Competencies behavioural indicators Level 2, if with direct reports</p><ul><li>Leadership : Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential.</li><li>Empowering others : Creates an enabling environment where staff can contribute their best and develop their potential.</li><li>Building Trust : Promotes shared values and creates an atmosphere of trust and honesty.</li><li>Strategic thinking and vision : Works strategically to realize the Organization s goals and communicates a clear strategic direction.</li><li>Humility : Leads with humility and shows openness to acknowledging own shortcomings.</li></ul>