Management Information Systems - Amman Jordan

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Summary </b>: We are seeking an experienced Information Systems Manager with a strong technical background in full-stack development and team leadership. The role involves leading a team of developers, driving the design and delivery of scalable web applications, and ensuring alignment between technical execution and business objectives. The ideal candidate will combine hands-on expertise with leadership capabilities and a solid understanding of enterprise systems, including ERP environments.</p><p>Key Responsibilities :</p><ul><li>Leadership &amp; Team Management<ul><li>Lead, mentor, and manage a team of software developers.</li><li>Provide technical guidance, coaching, and performance support.</li><li>Foster a collaborative and high-performance team culture.</li><li>Track team progress, identify risks, and ensure timely delivery.</li></ul></li><li>Technical Delivery<ul><li>Design, develop, and maintain scalable web applications.</li><li>Lead architectural discussions and contribute to technical decision-making.</li><li>Ensure adherence to coding standards, best practices, and development processes.</li><li>Conduct code reviews and enforce quality standards.</li></ul></li><li>Collaboration &amp; Communication<ul><li>Act as the primary liaison between development teams and other technical/business teams.</li><li>Collaborate with Product Management to define requirements and technical solutions.</li><li>Work closely with QA teams to ensure quality, testing coverage, and defect resolution.</li><li>Support production environments by troubleshooting and resolving technical issues.</li></ul></li><li>Process &amp; Continuous Improvement<ul><li>Drive Agile practices and improve development workflows.</li><li>Promote knowledge sharing and continuous improvement within the team.</li><li>Maintain proper documentation and system standards.</li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5+ years of professional experience in full-stack web development.</li><li>2+ years of experience in a leadership or team management role.</li><li>Proven experience in delivering scalable applications in environments.</li><li>Experience working with cross-functional teams and product stakeholders.</li><li>Good knowledge of ERP systems and enterprise integrations.</li><li><strong>Technical Skills</strong><ul><li><strong>Frontend</strong><ul><li>Advanced expertise in Angular:<ul><li>Component-based architecture</li><li>RxJS</li><li>State management</li><li>Modular design</li><li>Unit testing</li></ul></li></ul></li><li><strong>Backend</strong><ul><li>Strong experience with .NET Core:<ul><li>RESTful APIs</li><li>Microservices architecture</li><li>Authentication &amp; authorization</li><li>Integration layers</li></ul></li></ul></li><li><strong>Architecture</strong><ul><li>Experience in microservices design:<ul><li>API gateways</li><li>Service communication</li><li>Distributed systems patterns</li></ul></li><li><strong>Database</strong><ul><li>Strong knowledge of MS SQL Server (MSSQL):<ul><li>Database design</li><li>Stored procedures</li><li>Query optimization</li><li>Performance tuning</li></ul></li></ul></li></ul></li><li><strong>Additional</strong><ul><li>Experience with automated testing frameworks.</li><li>Strong understanding of software development best practices.</li></ul></li></ul></li><li><strong>Soft Skills</strong><ul><li>Strong leadership and mentoring abilities.</li><li>Excellent communication skills (technical &amp; non-technical).</li><li>Problem-solving mindset with focus on performance and quality.</li><li>Ability to manage multiple projects and priorities.</li><li>Strong attention to detail and documentation practices.</li></ul></li><li><strong>Additional Strengths (Preferred)</strong><ul><li>Experience working with UI/UX teams to deliver user-friendly solutions.</li><li>Ability to drive engineering excellence and process improvements.</li></ul></li><li><strong>Education</strong> : (Bachelor s degree in Computer Science, Information Systems, or related field.</li></ul><p></p></section>

<p><h4>About the role</h4> <p>We are seeking a highly skilled and customer-focused Senior Systems Engineer to join our Microsoft Infrastructure team. The successful candidate will be responsible for designing, implementing, and delivering enterprise-grade solutions for our customers while providing expert-level troubleshooting and technical support for complex infrastructure environments.</p> <p>This role requires strong technical expertise, excellent communication skills, and a passion for mentoring junior engineers. The Senior Systems Engineer will work closely with customers to understand their business requirements, architect appropriate solutions, and ensure successful project delivery.</p> <h4>Key responsibilities</h4> <ul> <li>Design, implement, and deliver enterprise infrastructure projects for enterprise customers.</li> <li>Lead technical engagements and provide expert guidance throughout the project lifecycle.</li> <li>Troubleshoot and resolve complex technical issues across Microsoft infrastructure technologies.</li> <li>Build, present, and clearly articulate technical solutions that address customer business and technical requirements.</li> <li>Collaborate with customers, project managers, and internal teams to ensure successful project execution.</li> <li>Lead, mentor, and support junior engineers by sharing knowledge, providing technical guidance, and promoting professional growth.</li> <li>Drive knowledge-sharing initiatives and encourage the adoption of best practices across the team.</li> <li>Identify technical risks and challenges proactively and implement effective mitigation strategies.</li> <li>Communicate complex technical concepts effectively to both technical and non-technical stakeholders.</li> <li>Stay up to date with emerging Microsoft technologies and industry trends to continuously enhance service offerings.</li> <li>Maintain high standards of quality, professionalism, and customer satisfaction.</li> </ul> <h4>Requirements</h4> <h4>Education</h4> <p>Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.</p> <h4>Experience</h4> <ul> <li>Minimum of 4 years of hands-on experience in a customer-facing enterprise IT environment.</li> <li>Proven experience delivering enterprise infrastructure projects and supporting enterprise customers.</li> </ul> <h4>Technical skills</h4> <p>Strong knowledge and hands-on experience with:</p> <ul> <li>Active Directory</li> <li>Microsoft Exchange Server</li> <li>Hyper-V</li> <li>Windows Server</li> <li>Microsoft SQL Server</li> <li>Microsoft System Center Products</li> <li>Microsoft Azure</li> <li>Microsoft Entra ID</li> <li>Microsoft 365</li> <li>Microsoft Defender</li> <li>Microsoft Intune</li> <li>Microsoft Purview</li> </ul> <h4>Required competencies</h4> <ul> <li>Strong troubleshooting and problem-solving skills.</li> <li>Excellent communication and presentation skills.</li> <li>Ability to work independently and as part of a team.</li> <li>Strong customer service and stakeholder management skills.</li> <li>Experience mentoring and coaching junior engineers.</li> <li>Ability to manage multiple priorities in a fast-paced environment.</li> </ul></p><p></p>

<p><strong>Position:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Information Manager</strong></p> <p><strong>Country Office: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Afghanistan - Remotely </strong></p> <p><strong>Work Location: </strong><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Amman, Jordan</strong></p> <p><strong>Closing Date:</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>20 August</strong></p> <p><strong>Expected Start Date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1 October 2026</strong></p> <p>&nbsp;</p> <h1>About INSO</h1> <p>Founded in 2011, the International NGO Safety Organization (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training. INSO provides daily support to more than 1,500 NGOs operating in 24 of the world’s most insecure countries. INSO is registered in the Netherlands, with its headquarters located in The Hague, a city renowned for its international focus on peace and justice.</p> <p>Job Summary</p> <p>INSO is seeking an experienced Information Manager to lead the Afghanistan team’s Information Management function. The role ensures the effective management and use of security and operational data that supports humanitarian organisations operating in complex environments.</p> <p>The Information Manager oversees key systems such as the Conflict &amp; Humanitarian Data Centre (CHDC) and the INSO Partner Portal, while transforming data into clear visual products—charts, maps, and dashboards—used in reports and analysis.</p> <p>Working closely with programme teams, partners, and HQ, the Information Manager helps strengthen data systems and workflows that enable humanitarian actors to operate more safely and effectively.</p> <p>Main responsibilities</p> <p><strong>Manage the Conflict &amp; Humanitarian Data Centre (CHDC)</strong></p> <ul> <li>Act as the country focal point for the Conflict &amp; Humanitarian Data Centre (CHDC).</li> <li>Ensure incidents are correctly categorised, verified, and maintained in line with INSO methodology.</li> <li>Monitor and improve the quality and integrity of security incident data.</li> <li>Train and support INSO staff and Partners on CHDC and its methodology.</li> </ul> <p><strong>Develop Data Visualisations and Analytical Products</strong></p> <ul> <li>Transform data into clear and impactful charts, maps, dashboards, and visual products.</li> <li>Support programme teams in using data and visualisations to strengthen reporting and analysis.</li> <li>Improve tools, workflows, and processes used to produce visual outputs.</li> </ul> <p><strong>Manage the INSO Portal and other Platforms</strong></p> <ul> <li>Manage the INSO Partner Portal and related platforms.</li> <li>Support partners in accessing and using the Portal and INSO App.</li> <li>Monitor partner registration and ensure the accuracy of partner data.</li> </ul> <p><strong>Lead the Information Management Team</strong></p> <ul> <li>Lead and support the Information Management team, ensuring high standards in data management and analysis.</li> <li>Recruit, mentor, and develop team members while fostering a collaborative and supportive work environment.</li> <li>Organise team priorities and delegate tasks to ensure the timely delivery of information products and services.</li> </ul> <p><strong>Coordination and Global Collaboration</strong></p> <ul> <li>Coordinate information management activities across the Country Office.</li> <li>Work closely with programme teams to identify data needs and improve information workflows.</li> <li>Work with programme teams to improve information workflows and data use.</li> <li>Contribute to INSO’s global information management initiatives and systems.</li> </ul> <p><strong>Provide IT Support (when applicable)</strong></p> <ul> <li>Provide basic IT troubleshooting and user support to staff.</li> <li>Maintain shared information platforms such as SharePoint.</li> <li>Coordinate with HQ IT on technical issues and system updates.</li> </ul> <h1>Requirements</h1> <p><strong>Essential</strong></p> <ul> <li>Fluency in English and the working language of the CO, both written and verbal.</li> <li>Minimum 5 years of experience in data management, data visualisation, or information management.</li> <li>Minimum 2 years of experience managing a team.</li> <li>Experience with Power BI and DAX, or similar BI software (such as Tableau).</li> <li>Proficiency in database management using SQL.</li> <li>Working knowledge of scripting languages such as Python or R.</li> <li>Basic knowledge in GIS software and systems (e.g. using QGIS or ArcGIS).</li> <li>Demonstrated ability to communicate technical information clearly to non-technical audiences.</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Master’s degree or equivalent in Information Systems, Computer Science, Data Management, GIS, or relevant field.</li> <li>Experience working with humanitarian organisations, particularly NGOs operating in complex contexts.</li> <li>Proficiency or familiarity with Persian and/or Pashto</li> <li>Knowledge of the regional context or previous professional experience in the region.</li> <li>Experience delivering training or capacity building related to data or information management tools.</li> </ul> <p><strong>Core Competencies</strong></p> <ul> <li>Attention to details – Ensures accuracy and quality by carefully reviewing data, reports, and processes.</li> <li>Analytical Thinking – Interprets complex data with accuracy to support decision-making.</li> <li>Leadership – Guides and develops team members through mentoring, clear direction, and effective delegation.</li> <li>Collaboration – Fosters teamwork and shared goals across diverse groups.</li> <li>Diplomacy&nbsp;– Builds trust and inclusion through empathy and listening.</li> <li>Communication – Conveys information clearly and adapts to the audience.</li> <li>Proactivity – Anticipates issues and suggests practical, forward-thinking solutions.</li> </ul> <h1>INSO’s Safeguarding Policy</h1> <p>INSO is fully committed to the safe recruitment, selection and vetting of all potential new staff, trustees and volunteers, and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.</p> <p>Terms &amp; Conditions</p> <p>12-month renewable contract, <strong>USD 4200</strong> per month salary, 1.75 days annual leave per month, medical coverage.</p> <p>How to apply</p> <p>Please submit completed applications to&nbsp;<strong><u>jobs@afg.ngosafety.org</u></strong>&nbsp;and reference&nbsp;<strong>‘IM - AFG’</strong>&nbsp;in the subject line. Applications should be in English and include:</p> <ul> <li>An updated CV</li> <li>A one-page cover letter detailing why you are interested in working for INSO and how your qualifications align specifically with the competencies required for the role.</li> </ul> <p>&nbsp;</p>

<p><h4>Description</h4> <p>Own and execute the cards product roadmap by leading the end-to-end development of card products. This includes:</p> <ul> <li>Designing comprehensive business requirements documents (BRDs) and collaborating on UI/UX to effectively communicate card product concepts to stakeholders across technology, operations, and business teams.</li> <li>Identifying and documenting card-specific technical and business requirements covering systems such as the card management system (CMS), mobile app, core banking/wallet, and payment schemes and translating them into clear deliverables for technical teams.</li> <li>Managing card product performance analysis, issue troubleshooting (including decline rates, authorization failures, and dispute trends), and executing continuous improvement initiatives.</li> <li>Supporting the QA team in preparing and executing test cases that cover the full card flow.</li> <li>Leading cross-functional collaboration across customer care, sales, compliance, and technology to ensure successful card product launches and ongoing lifecycle management.</li> <li>Managing the product backlog, sprint planning, and release coordination to ensure timely and quality delivery of card product initiatives.</li> </ul> <h4>Requirements</h4> <ul> <li>Conduct market research on card trends such as contactless, tokenization, virtual cards, installment plans, and rewards to identify growth opportunities and inform penetration strategies.</li> <li>Analyze competitor card offerings across features, fees, credit limits, and UX to assess the company's competitive position.</li> <li>Gather customer feedback from care, sales, and user research to identify friction points across the card journey and translate them into prioritized functional requirements.</li> <li>Define technical requirements for prepaid and credit card initiatives, ensuring correct integration with card management system, core banking/wallet, mobile app, credit engine, and payment schemes.</li> <li>Develop concepts for new card features and communicate requirements to all concerned teams.</li> <li>Lead UAT for card releases, covering the full transaction lifecycle: authorization, clearing, settlement, chargebacks, balance and credit limit enforcement, card management, and card expiry.</li> <li>Ensure all card initiatives comply with scheme rules, consumer regulations, and central bank requirements, in coordination with all relevant stakeholders.</li> <li>Provide sales and customer care with training and direction on card features, issuance, credit limit management, billing, dispute handling, and card controls.</li> <li>Monitor cards KPIs and deliver periodic performance reports with gap analysis and recommendations.</li> <li>Perform other duties as assigned by the direct manager.</li> </ul> <h4>Qualifications and Education Requirements</h4> <ul> <li>Bachelor’s degree in business administration, marketing, information technology, business information systems, management information systems, engineering, or a related field.</li> <li>4–6 years of product management experience, with at least 2 years directly managing prepaid and/or credit card products within a fintech, bank, or mobile money environment.</li> <li>PMI-ACP, CSM, or PSM (one required).</li> <li>PSPO or CSPO (preferred).</li> </ul> <h4>Benefits</h4> <ul> <li>Stakeholder management and cross-functional collaboration.</li> <li>Data analysis and KPI-driven decision making.</li> <li>Written and verbal communication across technical and business audiences.</li> <li>Attention to detail in compliance-sensitive environments.</li> <li>Ownership mentality with a bias toward action.</li> </ul></p><p></p>

<p><b ><span >SCOPE OF WORK</span></b></p> <table align="left" border="1" cellpadding="0" cellspacing="0" width="504"> <tbody> <tr> <td > <p><strong>Proposed Personnel</strong></p> </td> <td > <p>TBD</p> </td> </tr> <tr> <td > <p><strong>Position</strong></p> </td> <td > <p>IT Officer (G5)</p> </td> </tr> <tr> <td > <p><strong>Maximum Level of Effort</strong></p> </td> <td > <p>Full-time LTTA</p> </td> </tr> <tr> <td > <p><strong>Base of Operations</strong></p> </td> <td > <p>Amman, Jordan</p> </td> </tr> <tr> <td > <p><strong>position reports to</strong></p> </td> <td > <p>Systems Strengthening &amp; Implementation Lead</p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>Projects Background:</strong></p> <p >The Jordan Himaya Activity aims to enhance the availability and quality of essential services and protection for survivors of domestic and sexual violence in Jordan. The project has two outcomes: 1) survivor-centered institutional capacity improved, and 2) legislative frameworks for protecting survivors and responding to violence strengthened. To achieve these outcomes, the project will apply a survivor-centered systems-strengthening approach to improve prevention, response, and protection services, and to support the development and implementation of survivor-centered legislation and policies.</p> <p >&nbsp;</p> <ol> <li value="2"><strong>Position Description:</strong></li> </ol> <p >The IT Officer will provide on-site technical support for the deployment of an automated case management system across multiple locations and entities in Amman and compliance with national policies and standardized procedures. Technical support will include staff training, technical assistance, and on-job support. In addition,&nbsp; s/he will provide first-level technical support for the Himaya project. Responsibilities include installation, troubleshooting, maintenance of hardware/software, and coordination with external service providers. The IT Officer will formally be under the supervision under the supervision of Systems Strengthening &amp; Implementation Lead and, with technical guidance from DAI’s home office IT team and the Office of Information and Management Technology (OIMT) and the director of Finance and Operations.</p> <p><strong>Key Duties and Responsibilities:</strong></p> <p ><strong>A. Case Management System Deployment:</strong></p> <ul> <li>Provide on-site technical support for the deployment of the DSV Case Tracking System across various locations in Amman.</li> <li>Troubleshoot technical issues and adapt the system to local needs.</li> <li>Train staff (e.g., case managers, social workers) on system use, data entry, reporting tools, and security protocols.</li> <li>Provide on-the-job technical assistance and monitor system usage.</li> <li>Collect feedback, identify challenges, and recommend improvements.</li> <li>Ensure adherence to data security, confidentiality, and best practices.</li> <li>Support data entry and generate regular progress reports.</li> </ul> <p ><strong>B. Support for IT Systems and User Support:</strong></p> <ul> <li>Maintain IT infrastructure (computers, printers, network equipment).</li> <li>Perform preventive maintenance.</li> <li>Handle setup and imaging of new machines.</li> <li>Monitor system performance and conduct routine troubleshooting.</li> <li>Support data backups and antivirus updates.</li> <li>Address LAN and internet connectivity issues.</li> <li>Provide end-user support for hardware, software, and applications.</li> <li>Manage user accounts and permissions (e.g., TAMIS access).</li> </ul> <p ><strong>C. Support for Network, Security, and Inventory:</strong></p> <ul> <li>Maintain network security protocols and ensure compliance with DAI standards.</li> <li>Assist in configuring and maintaining network components.</li> <li>Support market research and procurement of IT equipment.</li> <li>Maintain accurate inventory and assist with annual IT audits.</li> </ul> <p ><strong>D. Communication and Coordination:</strong></p> <ul> <li>Liaise with OIMT and local service providers to resolve issues and propose improvements.</li> <li>Report major incidents and contribute to IT status updates.</li> </ul> <p ><strong>Qualifications:</strong></p> <ul> <li>Bachelor’s degree in IT, Computer Science, or related field; IT certifications are a plus.</li> <li>2–3 years of relevant IT experience; experience with donor-funded programs preferred.</li> <li>Experience in electronic case management systems is preferred.</li> <li>Proven ability to work in multiple locations and adapt to different organizational environments.</li> <li>Proficiency in maintaining and troubleshooting computer systems, networks, and software.</li> <li>Familiarity with Windows environments and basic network configuration.</li> <li>Strong communication, organizational, and customer service skills.</li> <li>Fluency in Arabic; working knowledge of English preferred.</li> </ul>

<p><strong>Position:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Information Manager</strong></p> <p><strong>Country Office: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Afghanistan - Remotely </strong></p> <p><strong>Work Location: </strong><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Amman, Jordan</strong></p> <p><strong>Closing Date:</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>20 August</strong></p> <p><strong>Expected Start Date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1 October 2026</strong></p> <p>&nbsp;</p> <h1>About INSO</h1> <p>Founded in 2011, the International NGO Safety Organization (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training. INSO provides daily support to more than 1,500 NGOs operating in 24 of the world’s most insecure countries. INSO is registered in the Netherlands, with its headquarters located in The Hague, a city renowned for its international focus on peace and justice.</p> <p>Job Summary</p> <p>INSO is seeking an experienced Information Manager to lead the Afghanistan team’s Information Management function. The role ensures the effective management and use of security and operational data that supports humanitarian organisations operating in complex environments.</p> <p>The Information Manager oversees key systems such as the Conflict &amp; Humanitarian Data Centre (CHDC) and the INSO Partner Portal, while transforming data into clear visual products—charts, maps, and dashboards—used in reports and analysis.</p> <p>Working closely with programme teams, partners, and HQ, the Information Manager helps strengthen data systems and workflows that enable humanitarian actors to operate more safely and effectively.</p> <p>Main responsibilities</p> <p><strong>Manage the Conflict &amp; Humanitarian Data Centre (CHDC)</strong></p> <ul> <li>Act as the country focal point for the Conflict &amp; Humanitarian Data Centre (CHDC).</li> <li>Ensure incidents are correctly categorised, verified, and maintained in line with INSO methodology.</li> <li>Monitor and improve the quality and integrity of security incident data.</li> <li>Train and support INSO staff and Partners on CHDC and its methodology.</li> </ul> <p><strong>Develop Data Visualisations and Analytical Products</strong></p> <ul> <li>Transform data into clear and impactful charts, maps, dashboards, and visual products.</li> <li>Support programme teams in using data and visualisations to strengthen reporting and analysis.</li> <li>Improve tools, workflows, and processes used to produce visual outputs.</li> </ul> <p><strong>Manage the INSO Portal and other Platforms</strong></p> <ul> <li>Manage the INSO Partner Portal and related platforms.</li> <li>Support partners in accessing and using the Portal and INSO App.</li> <li>Monitor partner registration and ensure the accuracy of partner data.</li> </ul> <p><strong>Lead the Information Management Team</strong></p> <ul> <li>Lead and support the Information Management team, ensuring high standards in data management and analysis.</li> <li>Recruit, mentor, and develop team members while fostering a collaborative and supportive work environment.</li> <li>Organise team priorities and delegate tasks to ensure the timely delivery of information products and services.</li> </ul> <p><strong>Coordination and Global Collaboration</strong></p> <ul> <li>Coordinate information management activities across the Country Office.</li> <li>Work closely with programme teams to identify data needs and improve information workflows.</li> <li>Work with programme teams to improve information workflows and data use.</li> <li>Contribute to INSO’s global information management initiatives and systems.</li> </ul> <p><strong>Provide IT Support (when applicable)</strong></p> <ul> <li>Provide basic IT troubleshooting and user support to staff.</li> <li>Maintain shared information platforms such as SharePoint.</li> <li>Coordinate with HQ IT on technical issues and system updates.</li> </ul> <h1>Requirements</h1> <p><strong>Essential</strong></p> <ul> <li>Fluency in English and the working language of the CO, both written and verbal.</li> <li>Minimum 5 years of experience in data management, data visualisation, or information management.</li> <li>Minimum 2 years of experience managing a team.</li> <li>Experience with Power BI and DAX, or similar BI software (such as Tableau).</li> <li>Proficiency in database management using SQL.</li> <li>Working knowledge of scripting languages such as Python or R.</li> <li>Basic knowledge in GIS software and systems (e.g. using QGIS or ArcGIS).</li> <li>Demonstrated ability to communicate technical information clearly to non-technical audiences.</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Master’s degree or equivalent in Information Systems, Computer Science, Data Management, GIS, or relevant field.</li> <li>Experience working with humanitarian organisations, particularly NGOs operating in complex contexts.</li> <li>Proficiency or familiarity with Persian and/or Pashto</li> <li>Knowledge of the regional context or previous professional experience in the region.</li> <li>Experience delivering training or capacity building related to data or information management tools.</li> </ul> <p><strong>Core Competencies</strong></p> <ul> <li>Attention to details – Ensures accuracy and quality by carefully reviewing data, reports, and processes.</li> <li>Analytical Thinking – Interprets complex data with accuracy to support decision-making.</li> <li>Leadership – Guides and develops team members through mentoring, clear direction, and effective delegation.</li> <li>Collaboration – Fosters teamwork and shared goals across diverse groups.</li> <li>Diplomacy&nbsp;– Builds trust and inclusion through empathy and listening.</li> <li>Communication – Conveys information clearly and adapts to the audience.</li> <li>Proactivity – Anticipates issues and suggests practical, forward-thinking solutions.</li> </ul> <h1>INSO’s Safeguarding Policy</h1> <p>INSO is fully committed to the safe recruitment, selection and vetting of all potential new staff, trustees and volunteers, and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.</p> <p>Terms &amp; Conditions</p> <p>12-month renewable contract, <strong>USD 4200</strong> per month salary, 1.75 days annual leave per month, medical coverage.</p> <p>How to apply</p> <p>Please submit completed applications to&nbsp;<strong><u>jobs@afg.ngosafety.org</u></strong>&nbsp;and reference&nbsp;<strong>‘IM - AFG’</strong>&nbsp;in the subject line. Applications should be in English and include:</p> <ul> <li>An updated CV</li> <li>A one-page cover letter detailing why you are interested in working for INSO and how your qualifications align specifically with the competencies required for the role.</li> </ul> <p>&nbsp;</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for an experienced IT Governance Security &amp; Resilience to join our team and play a key role in strengthening the Bank's IT governance, cybersecurity, and operational resilience capabilities. In this role, you will serve as the primary IT liaison for security and resilience matters, working closely with the Cybersecurity Department to ensure that IT operations, systems, projects, and processes comply with security standards, regulatory requirements, and industry best practices. Key Responsibilities Collaborate with the Cybersecurity Department to implement security policies, standards, and controls across IT systems and infrastructure. Ensure IT operations, projects, and technology changes comply with governance frameworks such as ISO 27001 , NIST Cybersecurity Framework (NIST CSF) , COBIT , and applicable banking regulations. Translate cybersecurity requirements into effective IT governance processes, procedures, and operational guidelines. Coordinate security and risk assessments for all IT projects, system changes, and technology deployments as part of the Bank's governance and change management processes. Govern the IT risk management process by identifying, assessing, monitoring, reporting, and mitigating IT risks in alignment with Enterprise Risk Management (ERM) practices. Monitor the Bank's IT risk posture and ensure timely remediation of security vulnerabilities, compliance issues, audit findings, and control gaps. Lead the governance of IT Business Continuity and Disaster Recovery (BC/DR), ensuring critical IT services have documented, tested, and continuously improved recovery capabilities. Coordinate IT audits, regulatory inspections, and compliance reviews while maintaining governance documentation, policies, standards, and procedures. Prepare regular reports and dashboards on IT security posture, risk exposure, compliance status, resilience readiness, and governance metrics for senior management and governance committees. Support IT incident response activities in coordination with the Cybersecurity Department, including incident escalation, communication, post-incident reviews, and tracking corrective and preventive actions. Promote a strong culture of security awareness, governance, compliance, and operational resilience across IT teams.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Information Technology, Computer Science, Information Security, or a related field. Proven experience in IT Governance, Information Security, IT Risk Management, IT Audit, or Operational Resilience , preferably within the banking or financial services sector. Strong knowledge of ISO 27001 , NIST CSF , COBIT , IT risk management, business continuity, disaster recovery, and regulatory compliance. Excellent analytical, communication, stakeholder management, and reporting skills. Professional certifications such as CISA, CRISC, CGEIT, CISSP, or ISO 27001 Lead Implementer/Auditor are considered an advantage.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide end-user IT support and manage IT service processes in alignment with ITIL best practices. Implement and maintain global IT standards within the local business environment. Manage and support IT infrastructure, including on-premise and cloud-based systems. Oversee daily operations of systems, networks, and business applications to ensure availability and reliability. Coordinate and support IT projects at local, regional, and global levels. Provide technical support for operational systems and business-critical applications. Promote cybersecurity awareness and ensure compliance with secure working practices. Support IT audits, compliance activities, and follow-up actions. Manage vendor relationships, contracts, IT services, budgets, and operational expenses. Coordinate with global IT support teams, including SOC, NOC, and other technical service functions. Participate in technical change management activities and support the deployment of new technologies. Provide IT support across multiple branches, offices, and operational sites. Monitor system performance, troubleshoot issues, and implement effective solutions. Support network and infrastructure improvements, including LAN, WAN, and SD-WAN environments. Assist in maintaining data security, reporting processes, and IT governance requirements.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div><p>Bachelor s degree in Information Technology, Computer Science, or a related field.</p><p>5 7 years of relevant IT experience in infrastructure, systems administration, and end-user support.</p><p>Experience in a multi-site or international business environment is preferred.</p><p>Knowledge of IT service management processes and ITIL frameworks.</p><p>Strong technical knowledge of:</p><ul><li>Windows Server and Desktop operating systems</li><li>Active Directory, DNS, and DHCP</li><li>LAN, WAN, SD-WAN, and network infrastructure</li><li>Firewalls and general cybersecurity practices</li><li>Cloud and SaaS technologies, including Microsoft 365 and Azure fundamentals</li><li>Telephony and communication systems</li></ul><p>Experience supporting business applications and operational systems.</p><p>Exposure to IT audits, compliance requirements, and security standards.</p><p>Experience managing vendors, contracts, and IT budgets.</p><p>Strong analytical, troubleshooting, and problem-solving skills.</p><p>Excellent organizational and communication skills.</p><p>Strong English communication skills, both written and verbal.</p><p>Ability to work effectively in a fast-paced, multi-location environment.</p><p>Experience in the shipping, logistics, or transportation industry is considered an advantage.</p></div><p></p></section>

<table align="center" border="0" cellpadding="0" cellspacing="0" width="715"> <tbody> <tr> <td > <p><strong>JOB TITLE&nbsp; &nbsp; &nbsp; &nbsp;Health Informatics Assistant&nbsp;</strong></p> <p><strong>JOB SUMMARY </strong></p> <p>We are looking for a motivated Health Informatics Assistant with a background in IT and training in health informatics to support the ongoing success of the Pharmaceutical Information Management System (PIMS). PIMS is a comprehensive digital platform that integrates pharmaceutical logistics, prescribing, dispensing, and reporting to strengthen supply chain management and optimize patient care. The Health Informatics Assistant will play a critical role in bridging the gap between clinical practice and digital health, ensuring PIMS delivers maximum value to its users and stakeholders.</p> <p>&nbsp;</p> </td> </tr> <tr> <td > <p>MAIN TASKS AND RESPONSABILITIES</p> <p>&nbsp;</p> <p><strong>1. Software Support (50%)</strong></p> <ul> <li>Provide Tier-1 Technical and Functional Support:</li> <li>Act as the primary point of contact for all PIMS-related inquiries, troubleshooting system issues ranging from user access and data entry questions to workflow configuration and system navigation challenges.</li> <li>Issue Triage and Escalation:</li> <li>Log, categorize, and resolve user-reported incidents in a structured manner. When issues require deeper technical intervention, escalate them to the development, DevOps, or engineering teams with clear documentation and replication steps to ensure rapid diagnosis and resolution.</li> <li>System Monitoring and Quality Assurance:</li> <li>Continuously monitor system stability, performance indicators, and error logs to detect potential issues before they affect users. Recommend improvements or preventive fixes based on observed patterns.</li> <li>Feedback Loop for Continuous Improvement:</li> <li>Gather structured user feedback through support interactions and report them to the product and engineering teams to influence future enhancements, usability improvements, and feature development.</li> <li>Other support related tasks assigned by supervisor</li> </ul> <p>&nbsp;</p> <p><strong>2. User Training (20%)</strong></p> <ul> <li>Curriculum Design and Training Strategy:<br> Develop and implement a structured training methodology tailored to diverse audiences, including pharmacists, clinicians, supply chain officers, and program managers. Training approaches should accommodate varying levels of digital literacy and contextual needs.</li> <li>Delivery of Training Sessions:<br> Organize and deliver remote and in-person training workshops, onboarding sessions, and hands-on demonstrations to ensure proficiency in PIMS modules such as inventory management, prescription processing, reporting, and facility-level workflows.</li> <li>Creation of Learning Materials:<br> Produce high-quality training resources, including user manuals, SOPs, quick reference guides, walkthrough videos, and FAQs that support ongoing user self-learning and ensure sustainability after deployment.</li> <li>Mentorship and On-the-Job Support:<br> Provide continuous post-training mentorship through shadowing, follow-up sessions, refresher trainings, and personalized coaching to reinforce learning and address real-world workflow challenges.</li> <li>Capacity Building and Documentation:<br> Assess user competency levels, identify knowledge gaps, and implement targeted strategies to strengthen system adoption. Maintain detailed documentation on training coverage, attendance, and user progress.</li> <li>Other software implementation and training related tasks assigned by supervisor</li> </ul> <p>&nbsp;</p> <p><strong>3. Interoperability and Automation (30%)</strong></p> <ul> <li>Design, document, and support interoperability solutions between PIMS and external systems, including Electronic Medical Records (EMRs), Logistics Management Information Systems (LMIS), Health Information Systems (HIS), ERPs, DHIS2, and other partner platforms.</li> <li>Develop and maintain technical integration specifications, interface control documents (ICDs), API documentation, field mapping documents, and data transformation rules.</li> <li>Analyze partner systems, data models, and workflows to identify integration requirements, interoperability challenges, and opportunities for automation.</li> <li>Design and maintain data mappings between heterogeneous systems, including terminology mapping, master data harmonization, and reference data alignment.</li> <li>Support the implementation and validation of interoperability standards such as HL7 FHIR, HL7 v2, RESTful APIs, JSON, XML, CSV, and other data exchange mechanisms used by PIMS.</li> <li>Configure, develop, and maintain automation workflows for data exchange, data validation, reporting, notifications, synchronization, and routine operational processes.</li> <li>Monitor integration pipelines and automated processes, investigate failures, perform root cause analysis, and coordinate corrective actions to ensure reliable system operations.</li> <li>Collaborate with technical teams and external partners to test, validate, and deploy integrations while ensuring data quality, security, and compliance with organizational and industry standards.</li> <li>Identify opportunities to improve efficiency through automation, reducing manual processes and enhancing the reliability, scalability, and sustainability of PIMS operations.</li> <li>Develop technical documentation, standard operating procedures, and knowledge resources related to interoperability solutions and automation processes.</li> <li>Stay current with emerging interoperability standards, integration technologies, and automation best practices to continuously improve PIMS capabilities.</li> </ul> <p>&nbsp;</p> </td> </tr> <tr> <td > <p><strong>MINIMUM REQUIREMENTS</strong></p> <ul> <li>Bachelor’s degree in IT or pharmacy related field with relevant experience in health informatics.</li> <li>Experience or Internship in health informatics, software training, client support, or software implementation is preferred.</li> <li>NGO experience is preferred.</li> <li>Strong communication and interpersonal skills with a client-oriented mindset.</li> <li>Advanced technical knowledge of software systems and troubleshooting practices.</li> <li>High attention to detail, organizational skills, and ability to multitask in fast-paced environments.</li> <li>Fluent English language.</li> </ul> </td> </tr> <tr> <td > <p><strong>Additional Information</strong></p> </td> </tr> <tr> <td > <p><strong>Travel Required:</strong>&nbsp;&nbsp;&nbsp; 10 % of Time</p> </td> </tr> <tr> <td > <p><strong>Scope (Financial / Non-Financial):</strong></p> </td> </tr> <tr> <td > <p><strong>Key Contacts (Internal and External):</strong></p> </td> </tr> <tr> <td > <p>This job description is subject to review to ensure that it reflects the requirements of International Medical Corps.</p> </td> </tr> <tr> <td > <p><strong>Code of Conduct</strong></p> <p>As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.&nbsp; If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.</p> <p>&nbsp;</p> <p>If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct and Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct and Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.</p> <p>&nbsp;</p> </td> </tr> <tr> <td > <p><strong>Safeguarding</strong></p> <p>It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons.</p> <p>&nbsp;</p> </td> </tr> <tr> <td > <p><strong>Equal Opportunities</strong>&nbsp;</p> <p>International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.</p> </td> </tr> </tbody> </table> <div >&nbsp;

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks.</p><p>Manage all support activities strictly through the ticketing system. Ensure every issue whether an infrastructure fault or a user request is properly logged, categorized, prioritized, and tracked from initiation to resolution.</p><p>Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity.</p><p>Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system.</p><p>Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards.</p><strong>Infrastructure &amp; Networking:</strong> Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing.<br><strong>Ticketing &amp; SLA Management:</strong> Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance.<br><strong>Asset Management Systems:</strong> Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses.<br><strong>AI Knowledge:</strong> Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Bachelor s degree in Computer Science, Information Technology, Computer Engineering, or a related field.</p><p>ITIL Foundation certification (or higher) is highly preferred / required.</p><p>Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial.</p><h2>Experience</h2><p>2 – 4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><p></p></section>

<p><h4>Description</h4> <p>Own and execute the cards product roadmap by leading the end-to-end development of card products. This includes:</p> <ul> <li>Designing comprehensive business requirements documents (BRDs) and collaborating on UI/UX to effectively communicate card product concepts to stakeholders across technology, operations, and business teams.</li> <li>Identifying and documenting card-specific technical and business requirements covering systems such as the card management system (CMS), mobile app, core banking/wallet, and payment schemes and translating them into clear deliverables for technical teams.</li> <li>Managing card product performance analysis, issue troubleshooting (including decline rates, authorization failures, and dispute trends), and executing continuous improvement initiatives.</li> <li>Supporting the QA team in preparing and executing test cases that cover the full card flow.</li> <li>Leading cross-functional collaboration across customer care, sales, compliance, and technology to ensure successful card product launches and ongoing lifecycle management.</li> <li>Managing the product backlog, sprint planning, and release coordination to ensure timely and quality delivery of card product initiatives.</li> </ul> <h4>Requirements</h4> <ul> <li>Conduct market research on card trends such as contactless, tokenization, virtual cards, installment plans, and rewards to identify growth opportunities and inform penetration strategies.</li> <li>Analyze competitor card offerings across features, fees, credit limits, and UX to assess the company's competitive position.</li> <li>Gather customer feedback from care, sales, and user research to identify friction points across the card journey and translate them into prioritized functional requirements.</li> <li>Define technical requirements for prepaid and credit card initiatives, ensuring correct integration with card management system, core banking/wallet, mobile app, credit engine, and payment schemes.</li> <li>Develop concepts for new card features and communicate requirements to all concerned teams.</li> <li>Lead UAT for card releases, covering the full transaction lifecycle: authorization, clearing, settlement, chargebacks, balance and credit limit enforcement, card management, and card expiry.</li> <li>Ensure all card initiatives comply with scheme rules, consumer regulations, and central bank requirements, in coordination with all relevant stakeholders.</li> <li>Provide sales and customer care with training and direction on card features, issuance, credit limit management, billing, dispute handling, and card controls.</li> <li>Monitor cards KPIs and deliver periodic performance reports with gap analysis and recommendations.</li> <li>Perform other duties as assigned by the direct manager.</li> </ul> <h4>Qualifications and Education Requirements</h4> <ul> <li>Bachelor’s degree in business administration, marketing, information technology, business information systems, management information systems, engineering, or a related field.</li> <li>4–6 years of product management experience, with at least 2 years directly managing prepaid and/or credit card products within a fintech, bank, or mobile money environment.</li> <li>PMI-ACP, CSM, or PSM (one required).</li> <li>PSPO or CSPO (preferred).</li> </ul> <h4>Benefits</h4> <ul> <li>Stakeholder management and cross-functional collaboration.</li> <li>Data analysis and KPI-driven decision making.</li> <li>Written and verbal communication across technical and business audiences.</li> <li>Attention to detail in compliance-sensitive environments.</li> <li>Ownership mentality with a bias toward action.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a highly professional IT Support Specialist based in Jordan to provide critical on-ground infrastructure and technical support. The primary objective of this role is to elevate the Jordan user experience by ensuring high infrastructure availability and seamless technical operations. All support activities, from infrastructure troubleshooting to daily user requests, will strictly follow our established ticketing system workflow to ensure SLA compliance, tracking, and continuous service improvement</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Key Responsibilities</strong></p><p><strong>On-Ground Infrastructure Support:</strong> Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks.</p><p><strong>Ticket-Driven Workflow:</strong> Manage all support activities strictly through the ticketing system. Ensure every issue whether an infrastructure fault or a user request is properly logged, categorized, prioritized, and tracked from initiation to resolution.</p><p><strong>User Experience Optimization:</strong> Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity.</p><p><strong>Asset Management:</strong> Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system.</p><p><strong>Operational Alignment:</strong> Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards.</p><p><strong>Technical Skills</strong></p><p><strong>Infrastructure &amp; Networking:</strong> Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing.</p><p><strong>Ticketing &amp; SLA Management:</strong> Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance.</p><p><strong>Asset Management Systems:</strong> Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses.</p><p><strong>AI Knowledge:</strong> Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</p><p><strong>Qualifications</strong></p><p><strong>Education:</strong> Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.</p><p>ITIL Foundation certification (or higher) is highly preferred / required.</p><p>Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial.</p><p><strong>Experience:</strong> 2 – 4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description Key Responsibilities On-Ground Infrastructure Support: Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks. Ticket-Driven Workflow: Manage all support activities strictly through the ticketing system. Ensure every issue whether an infrastructure fault or a user request is properly logged, categorized, prioritized, and tracked from initiation to resolution. User Experience Optimization: Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity. Asset Management: Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system. Operational Alignment: Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards. Technical Skills Infrastructure &amp; Networking: Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing. Ticketing &amp; SLA Management: Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance. Asset Management Systems: Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses. AI Knowledge: Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications Education: Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field. ITIL Foundation certification (or higher) is highly preferred / required. Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial. Experience: 2 - 4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><p></p></section>

<p><h4>Description</h4> <p>We are seeking a skilled IT infrastructure systems associate with 1–3 years of experience to provide technical assistance to end users, troubleshoot hardware and software issues, and support server maintenance activities. The ideal candidate will have hands-on experience with Windows and Linux server environments, strong problem-solving skills, and excellent customer service abilities.</p> <h4>Responsibilities</h4> <ul> <li>Provide first and second-level IT support via phone, email, chat, or in-person.</li> <li>Troubleshoot and resolve hardware, software, and network issues (Windows, macOS, Office 365, etc.).</li> <li>Assist with Windows server administration and Linux OS administration (user management, permissions, backups, updates).</li> <li>Install, configure, and maintain laptops, printers, and peripherals.</li> <li>Manage Active Directory, DNS, DHCP, and Group Policy in a Windows server environment.</li> <li>Document IT incidents and resolutions in a ticketing system (e.g., Workflow, K2).</li> <li>Assist with network troubleshooting (LAN/WAN, VPN, Wi-Fi).</li> <li>Support virtualization technologies (VMware, Hyper-V) as needed.</li> <li>Educate users on IT best practices and security policies.</li> <li>Collaborate with senior IT staff on infrastructure projects.</li> </ul> <h4>Requirements</h4> <ul> <li>1-3 years of experience in system admin, IT support, with expertise in Windows Server, Active Directory, Azure Active Directory (Azure AD), AD Connect, and Linux OS administration.</li> <li>Bachelor’s degree in computer science, information technology, or a related field.</li> </ul> <h4>Preferred Skills</h4> <ul> <li>Hands-on experience with Windows Server (2016/2019/2022) and/or Linux servers.</li> <li>Knowledge of Active Directory, Group Policies, PowerShell commands, Azure AD, and Office 365 administration.</li> <li>Familiarity with ticketing systems and ITIL processes.</li> <li>Basic understanding of networking concepts (TCP/IP, DNS, VPN, firewalls).</li> <li>Experience with remote desktop support tools (SCCM, Microsoft Intune, RDP).</li> <li>Strong troubleshooting and problem-solving skills.</li> <li>Excellent communication and customer service skills.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We are seeking a skilled IT infrastructure systems associate with 1–3 years of experience to provide technical assistance to end users, troubleshoot hardware and software issues, and support server maintenance activities. The ideal candidate will have hands-on experience with Windows and Linux server environments, strong problem-solving skills, and excellent customer service abilities.</p> <h4>Responsibilities</h4> <ul> <li>Provide first and second-level IT support via phone, email, chat, or in-person.</li> <li>Troubleshoot and resolve hardware, software, and network issues (Windows, macOS, Office 365, etc.).</li> <li>Assist with Windows server administration and Linux OS administration (user management, permissions, backups, updates).</li> <li>Install, configure, and maintain laptops, printers, and peripherals.</li> <li>Manage Active Directory, DNS, DHCP, and Group Policy in a Windows server environment.</li> <li>Document IT incidents and resolutions in a ticketing system (e.g., Workflow, K2).</li> <li>Assist with network troubleshooting (LAN/WAN, VPN, Wi-Fi).</li> <li>Support virtualization technologies (VMware, Hyper-V) as needed.</li> <li>Educate users on IT best practices and security policies.</li> <li>Collaborate with senior IT staff on infrastructure projects.</li> </ul> <h4>Requirements</h4> <ul> <li>1-3 years of experience in system admin, IT support, with expertise in Windows Server, Active Directory, Azure Active Directory (Azure AD), AD Connect, and Linux OS administration.</li> <li>Bachelor’s degree in computer science, information technology, or a related field.</li> </ul> <h4>Preferred Skills</h4> <ul> <li>Hands-on experience with Windows Server (2016/2019/2022) and/or Linux servers.</li> <li>Knowledge of Active Directory, Group Policies, PowerShell commands, Azure AD, and Office 365 administration.</li> <li>Familiarity with ticketing systems and ITIL processes.</li> <li>Basic understanding of networking concepts (TCP/IP, DNS, VPN, firewalls).</li> <li>Experience with remote desktop support tools (SCCM, Microsoft Intune, RDP).</li> <li>Strong troubleshooting and problem-solving skills.</li> <li>Excellent communication and customer service skills.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Seeking an experienced and results-oriented IT project manager to lead and deliver strategic IT initiatives across the organization. The successful candidate will be responsible for managing the full project lifecycle, ensuring projects are delivered on time, within scope, and within budget while meeting business objectives and quality standards. The ideal candidate will possess strong leadership, stakeholder management, and communication skills, with extensive experience managing complex IT projects in enterprise environments.</p> <h4>Key Responsibilities</h4> <li>Lead the planning, execution, monitoring, and closure of IT projects from initiation through delivery.</li> <li>Define project scope, objectives, deliverables, timelines, budgets, and resource requirements.</li> <li>Collaborate with business stakeholders, technical teams, vendors, and external partners to ensure successful project outcomes.</li> <li>Develop and maintain detailed project plans, schedules, and status reports.</li> <li>Identify, assess, and mitigate project risks and issues to minimize impact on project delivery.</li> <li>Manage project budgets, resources, and timelines to ensure efficient execution.</li> <li>Facilitate project meetings, workshops, and steering committee sessions.</li> <li>Ensure compliance with project governance standards, organizational policies, and quality requirements.</li> <li>Track and report project progress, milestones, dependencies, and key performance indicators to senior management.</li> <li>Support change management and ensure smooth implementation and adoption of new solutions.</li> <li>Foster collaboration and maintain effective communication among all project stakeholders.</li> <h4>Requirements</h4> <p><strong>Education</strong><br> Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field.</p> <p><strong>Experience</strong><br> Minimum 10 years of experience in IT project management, with proven experience delivering complex enterprise IT projects. Demonstrated experience managing projects throughout the full project lifecycle. Experience working within Agile, Waterfall, or hybrid project environments.</p> <p><strong>Technical & Professional Skills</strong><br> Strong understanding of project management methodologies, frameworks, and best practices. Experience using project management tools such as Microsoft Project, Jira, Azure DevOps, or similar tools. Good understanding of the Software Development Lifecycle (SDLC). Experience managing cross-functional teams, vendors, and third-party service providers. PMP, PRINCE2, Agile, Scrum Master, or equivalent certifications are highly desirable.</p> <p><strong>Soft Skills</strong><br> Excellent leadership, organizational, and stakeholder management skills. Strong analytical, problem-solving, and decision-making abilities. Excellent verbal and written communication skills in English; Arabic is an advantage. Ability to manage multiple projects and priorities in a fast-paced environment. Strong interpersonal skills with the ability to build and maintain effective working relationships.</p></p><p></p>

<p><h4>Responsibilities</h4> <p>Perform all-source intelligence analysis related to military actions, insurgent activities, economic and political activities, and threats to regional stability.<br> Research, develop, present, and publish all-source intelligence products at the tactical, operational, and strategic levels.</p> <h4>Requirements</h4> <ul> <li>Active TS/SCI clearance</li> <li>Associates degree OR four years of direct relevant intelligence analysis experience</li> <li>At least four years analytical experience at the tactical/operational level within DoD or equivalent government agencies</li> <li>Requires former MOS 35F, 350F, 18F, 35D, 34A, or equivalent specialty codes such as USMC – 0204, 0210, 0211 - Counterintelligence/Human Intelligence Specialist, 0231 Intelligence Specialist, US Navy – Navy Intelligence Specialist, USAF - 1N051 All Source Intelligence Analyst, 1N771 Human Intelligence Specialist, 1N451A Intelligence Fusion Analyst</li> <li>Proficient in utilizing standard computer applications and intelligence-related automation to support analytical efforts and product development</li> <li>Possess strong research, analytical, and writing skills</li> <li>Capable of effectively operating as a member of an analytical team from a remote location in support of CJOA-A requirements</li> <li>Briefing skills to include the ability to clearly articulate information</li> </ul> <h4>Desired qualifications</h4> <ul> <li>Bachelor's degree</li> <li>Experience in either CT, Afghanistan/SWA regional issues, HUMINT, CI, or military analysis</li> <li>OSINT/PAI research and analytical experience</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Seeking an experienced and results-oriented IT project manager to lead and deliver strategic IT initiatives across the organization. The successful candidate will be responsible for managing the full project lifecycle, ensuring projects are delivered on time, within scope, and within budget while meeting business objectives and quality standards. The ideal candidate will possess strong leadership, stakeholder management, and communication skills, with extensive experience managing complex IT projects in enterprise environments.</p> <h4>Key Responsibilities</h4> <li>Lead the planning, execution, monitoring, and closure of IT projects from initiation through delivery.</li> <li>Define project scope, objectives, deliverables, timelines, budgets, and resource requirements.</li> <li>Collaborate with business stakeholders, technical teams, vendors, and external partners to ensure successful project outcomes.</li> <li>Develop and maintain detailed project plans, schedules, and status reports.</li> <li>Identify, assess, and mitigate project risks and issues to minimize impact on project delivery.</li> <li>Manage project budgets, resources, and timelines to ensure efficient execution.</li> <li>Facilitate project meetings, workshops, and steering committee sessions.</li> <li>Ensure compliance with project governance standards, organizational policies, and quality requirements.</li> <li>Track and report project progress, milestones, dependencies, and key performance indicators to senior management.</li> <li>Support change management and ensure smooth implementation and adoption of new solutions.</li> <li>Foster collaboration and maintain effective communication among all project stakeholders.</li> <h4>Requirements</h4> <p><strong>Education</strong><br> Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field.</p> <p><strong>Experience</strong><br> Minimum 10 years of experience in IT project management, with proven experience delivering complex enterprise IT projects. Demonstrated experience managing projects throughout the full project lifecycle. Experience working within Agile, Waterfall, or hybrid project environments.</p> <p><strong>Technical & Professional Skills</strong><br> Strong understanding of project management methodologies, frameworks, and best practices. Experience using project management tools such as Microsoft Project, Jira, Azure DevOps, or similar tools. Good understanding of the Software Development Lifecycle (SDLC). Experience managing cross-functional teams, vendors, and third-party service providers. PMP, PRINCE2, Agile, Scrum Master, or equivalent certifications are highly desirable.</p> <p><strong>Soft Skills</strong><br> Excellent leadership, organizational, and stakeholder management skills. Strong analytical, problem-solving, and decision-making abilities. Excellent verbal and written communication skills in English; Arabic is an advantage. Ability to manage multiple projects and priorities in a fast-paced environment. Strong interpersonal skills with the ability to build and maintain effective working relationships.</p></p><p></p>

<p><h4>Responsibilities</h4> <p>Perform all-source intelligence analysis related to military actions, insurgent activities, economic and political activities, and threats to regional stability.<br> Research, develop, present, and publish all-source intelligence products at the tactical, operational, and strategic levels.</p> <h4>Requirements</h4> <ul> <li>Active TS/SCI clearance</li> <li>Associates degree OR four years of direct relevant intelligence analysis experience</li> <li>At least four years analytical experience at the tactical/operational level within DoD or equivalent government agencies</li> <li>Requires former MOS 35F, 350F, 18F, 35D, 34A, or equivalent specialty codes such as USMC – 0204, 0210, 0211 - Counterintelligence/Human Intelligence Specialist, 0231 Intelligence Specialist, US Navy – Navy Intelligence Specialist, USAF - 1N051 All Source Intelligence Analyst, 1N771 Human Intelligence Specialist, 1N451A Intelligence Fusion Analyst</li> <li>Proficient in utilizing standard computer applications and intelligence-related automation to support analytical efforts and product development</li> <li>Possess strong research, analytical, and writing skills</li> <li>Capable of effectively operating as a member of an analytical team from a remote location in support of CJOA-A requirements</li> <li>Briefing skills to include the ability to clearly articulate information</li> </ul> <h4>Desired qualifications</h4> <ul> <li>Bachelor's degree</li> <li>Experience in either CT, Afghanistan/SWA regional issues, HUMINT, CI, or military analysis</li> <li>OSINT/PAI research and analytical experience</li> </ul></p><p></p>

<table align="center" border="0" cellpadding="0" cellspacing="0" width="715"> <tbody> <tr> <td > <p><strong>JOB TITLE&nbsp; &nbsp; &nbsp;&nbsp;</strong><span class="ContentControlBoundarySink SCXW3893414 BCX8" lang="EN-US" >​</span><span class="ContentControl SCXW3893414 BCX8" ><span class="ContentControlBoundarySink SCXW3893414 BCX8" lang="EN-US" >​</span><span class="TextRun SCXW3893414 BCX8" lang="EN-US" ><span class="NormalTextRun SCXW3893414 BCX8" >Health Informatics </span><span class="NormalTextRun SCXW3893414 BCX8" >Officer</span></span><span class="ContentControlBoundarySink SCXW3893414 BCX8" lang="EN-US" >​</span></span><span class="EOP Selected SCXW3893414 BCX8" >&nbsp;</span></p> <p><strong>JOB SUMMARY </strong></p> <p><strong>We are seeking a Health Informatics Officer</strong> with a background in pharmacy to support the implementation, optimization, and continuous improvement of the Pharmaceutical Information Management System (PIMS). PIMS is a comprehensive digital platform that integrates pharmaceutical logistics, prescribing, dispensing, and reporting to strengthen supply chain management and improve patient care. The Health Informatics Officer will serve as a key link between clinical practice, pharmaceutical operations, and digital health systems by supporting system configuration, data quality, user adoption, training, workflow optimization, and evidence-based implementation. The role contributes to ensuring that PIMS effectively meets programmatic, operational, and clinical needs while supporting interoperability, standardization, and continuous enhancement of digital health services across implementation settings.</p> <p>&nbsp;</p> </td> </tr> <tr> <td > <p>MAIN TASKS AND RESPONSABILITIES</p> <p>&nbsp;</p> <ul> <li>Gather, analyze, and document business, functional, and non-functional requirements through workshops, interviews, demonstrations, and stakeholder engagement, translating operational needs into clear system specifications.</li> <li>Analyze client workflows, business processes, and operational challenges to design PIMS implementations that align with organizational objectives and best practices.</li> <li>Configure and customize the PIMS platform based on approved requirements, including organizational structures, users, permissions, workflows, formularies, catalogs, reporting parameters, and other system settings.</li> <li>Validate software configurations through functional testing and user acceptance testing (UAT), ensuring solutions meet client requirements prior to deployment.</li> <li>Develop implementation documentation, configuration guides, user manuals, process maps, and standard operating procedures to support system deployment and long-term sustainability.</li> <li>Plan and coordinate software implementation activities, including deployment planning, data migration support, testing, go-live preparation, and post-implementation stabilization.</li> <li>Deliver user training, demonstrations, workshops, and onboarding sessions to ensure successful adoption of PIMS by client organizations.</li> <li>Serve as the primary client success focal point throughout the implementation lifecycle, building strong relationships with client stakeholders and ensuring successful system adoption.</li> <li>Conduct regular follow-up meetings with clients to monitor implementation progress, user satisfaction, system utilization, and achievement of project objectives.</li> <li>Proactively identify implementation risks, user adoption challenges, and operational issues, coordinating with internal teams to ensure timely resolution.</li> <li>Monitor key implementation and adoption indicators, preparing periodic status reports, success metrics, and recommendations for continuous improvement.</li> <li>Work closely with software development, quality assurance, product, and technical support teams to communicate client feedback, clarify requirements, prioritize enhancements, and facilitate issue resolution.</li> <li>Support troubleshooting activities by investigating reported issues, reproducing software defects, documenting findings, and coordinating with technical teams until resolution.</li> <li>Promote best practices in digital health, pharmaceutical informatics, and change management to maximize the value delivered to client organizations.</li> <li>Contribute to the continuous improvement of implementation methodologies, configuration standards, training materials, and client success processes.</li> <li>Perform other duties as assigned by the supervisor.</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> </td> </tr> <tr> <td > <p><strong>MINIMUM REQUIREMENTS</strong></p> <p>&nbsp;</p> <ul> <li>Bachelor’s degree in pharmacy.</li> <li>Experience or Internship in health informatics, client support, or software implementation.</li> <li>NGO experience is preferred.</li> <li>Strong communication and interpersonal skills with a client-oriented mindset.</li> <li>Basic technical knowledge of software systems and troubleshooting practices.</li> <li>High attention to detail, organizational skills, and ability to multitask in fast-paced environments.</li> <li>Willingness to travel up to 40% to low-resource settings</li> <li>Fluent English language.</li> </ul> </td> </tr> <tr> <td > <p><strong>Additional Information</strong></p> </td> </tr> <tr> <td > <p><strong>Travel Required:</strong>&nbsp; &nbsp;&nbsp;40 % of Time</p> </td> </tr> <tr> <td > <p><strong>Scope (Financial / Non-Financial):</strong></p> </td> </tr> <tr> <td > <p><strong>Key Contacts (Internal and External):</strong></p> </td> </tr> <tr> <td > <p>This job description is subject to review to ensure that it reflects the requirements of International Medical Corps.</p> </td> </tr> <tr> <td > <p><strong>Ethical Conduct at International Medical Corps</strong></p> <p>As part of a global, humanitarian team dedicated to saving lives, easing suffering, and building self-reliance, International Medical Corps staff are responsible for adhering to our <em>Code of Conduct and Ethics</em> and for knowing and abiding by International Medical Corps policies and standards. All staff play a vital role in preventing violations of our <em>Code of Conduct and Ethics</em>, including conflicts of interest, fraud, corruption, and any kind of exploitation or abuse. International Medical Corps is also committed to providing a safe and healthy work environment free of harassment, bullying, and other misconduct, enabling staff to build and maintain professional, respectful working relationships.</p> <p>International Medical Corps prioritizes safeguarding the populations with whom we work from exploitation, neglect, or abuse of children and adults at risk, and/or any form of trafficking in persons. International Medical Corps is committed to engaging members of crisis-affected communities to participate in meaningful ways in a crisis response, including making informed decisions about the assistance they receive, mitigating potential risks, and holding us accountable for the commitments we make. All staff are expected to support International Medical Corps’ culture of accountability toward our stakeholders, particularly the crisis-affected communities and individuals we serve.</p> <p>As part of International Medical Corps’ commitment to a speak-up culture and as one of the primary ways we collectively hold ourselves accountable for complying with the ethical principles and standards of conduct outlined in the&nbsp;<em>Code of Conduct and Ethics, </em>all staff are required to report suspected or actual misconduct or violations of organizational policies. Our&nbsp;<em>Code of Conduct and Ethics</em>&nbsp;and <em>Whistleblower Policy</em> prohibit any form of retaliation against whistleblowers or individuals who report a concern in good faith. Staff who violate these protections may be subject to disciplinary action, up to and including termination of employment or contractual relationship with International Medical Corps.</p> <p>&nbsp;</p> </td> </tr> <tr> <td > <p><strong>Equal Opportunities</strong>&nbsp;</p> <p>International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.</p> </td> </tr> </tbody> </table> <div >&nbsp;