Mechanical Design Engineer Jobs in Jordan
1862 Jobs Found
America-Mideast Educational and Training Services, Inc. (AMIDEAST)
Jordan - Amman
<p>Administer and maintain Amideast s major enterprise applications, including Moodle LMS, CRM, HR, and financial applications</p>
<p>Manage user access, permissions, roles, and account lifecycle processes across all corporate applications</p>
<p>Configure, deploy, and upgrade applications, modules, integrations, and application enhancements</p>
<p>Monitor system availability, security, and performance using appropriate tools and reporting mechanisms</p>
<p>Conduct root-cause analysis and implement improvements to maximize stability and efficiency</p>
<p>Maintain connectivity between servers, SaaS platforms, PaaS tools, databases, and shared services</p>
<p>Apply updates, patches, and security configurations across all managed applications</p>
<p>Enforce organizational IT policies including access control, data protection, and acceptable use guidelines</p>
<p>Work with HQ, regional offices, and business stakeholders to gather requirements, resolve application issues, and support program needs</p>
<p>Provide technical guidance and advanced support for escalated helpdesk tickets</p>
<p>Deliver topic-specific training to IT staff in field offices</p>
<p>Create and maintain documentation for configurations, workflows, data mappings, and processes</p>
<p>Coordinate and conduct testing including user acceptance testing for new releases and enhancements</p>
<p>Support IT change management processes to ensure controlled deployment of updates</p>
<p>Evaluate new software solutions, tools, and system upgrades; prepare recommendations for leadership</p>
<p>Identify opportunities to improve efficiency, user experience, and operational workflows</p>
<p>The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis as designated).</p>
<ul>
<li>Computer (laptop or desktop)</li>
<li>Printer/Photocopier/Scanner/Fax</li>
<li>Telephone</li>
</ul>
<p>Up to 5% business travel may be needed to support the information Technology team. This position requires a non-standard work schedule aligned with U.S. Eastern Time. Typical hours involve a later start and extended evening availability to meet business needs. The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation. Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.</p>
<p>Amideast is the leading American non-profit organization engaged in international education, training and development activities in the Middle East and North Africa. Position details are included below. If you already have a profile in our system, you will be directed to the Job Application wizard after signing in. If you do not have a profile, you must click "Create Profile" before applying for this job.</p><p><strong>Desired Candidate Profile</strong></p><h4>QUALIFICATIONS AND SKILLS</h4>
<ul>
<li>Bachelor s degree in Computer Science, Information Systems, Instructional Design, or related field</li>
<li>Minimum of 4+ years hands-on experience in enterprise applications administration</li>
<li>Experience with LMS platforms Moodle LMS highly preferred</li>
<li>Prior experience supporting enterprise applications such as CRM, ERP, or HR systems</li>
<li>Experience working in hybrid on-premise/cloud environments</li>
<li>Strong proficiency with Linux and Windows Server environments</li>
<li>Working knowledge of MS SQL, MySQL, MariaDB, or equivalent relational database systems</li>
<li>Scripting ability with PowerShell and Bash</li>
<li>Familiarity with web technologies (PHP, HTML5, CSS3, JavaScript, jQuery) used in LMS or web-based platform customization</li>
<li>Understanding of core network concepts: DNS, DHCP, TCP/IP, Active Directory, firewalls, SSH, and database services</li>
<li>Proven ability to troubleshoot applications, systems, and integration issues</li>
<li>Proven hardware and software troubleshooting skills</li>
<li>Excellent communication skills and the ability to translate technical issues into clear business terms</li>
<li>Strong analytical and problem-solving skills</li>
<li>Able to work independently, manage multiple priorities, and meet deadlines</li>
<li>Collaborative mindset with the ability to work effectively with remote and cross-cultural teams</li>
</ul>
Zain Cash Jordan
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>The Product Manager – Senior Specialist is responsible for owning the strategy, roadmap, and outcomes for a key product area at Zain Cash.<br> The role focuses on understanding customer needs, market trends, competitive dynamics, and product performance to identify opportunities for growth, differentiation, and continuous improvement.<br> The role leads to the end-to-end product lifecycle, from customer discovery and problem definition through strategy, prioritization, delivery, launch, measurement, and optimization.<br> The Product Manager – Senior Specialist works closely with cross-functional teams and stakeholders to ensure that product initiatives deliver measurable customer and business value while remaining aligned with Zain Cash’s strategy, objectives, and regulatory requirements.<br> product initiatives.<br> Own and continuously evolve the product strategy, roadmap, and outcomes for the assigned product area, ensuring alignment with Zain Cash’s strategy and OKRs.<br> Develop a deep understanding of customer needs, behaviors, pain points, and evolving expectations through research, feedback, analytics, and product data.<br> Monitor the market and competitive landscape to identify emerging trends, customer expectations, threats, and opportunities.<br> Identify opportunities for product differentiation, growth, adoption, engagement, retention, revenue, and operation.<br> Define, monitor, and manage product KIs, using data and experimentation to validate assumptions, measure impact, and continuously improve product performance.<br> Build and prioritize an evidence-based product roadmap, balancing customer value, business impact, strategic priorities, regulatory requirements, risk, dependencies, and effort.<br> Lead the end-to-end product lifecycle, from discovery and problem definition through delivery, launch, measurement, and continuous optimization.<br> Lead complex and high-impact product initiatives involving multiple teams, systems, stakeholders, and dependencies.<br> Develop business cases for significant product investments, considering customer value, business impact, cost, risk, and feasibility.<br> Identify opportunities for innovation, automation, AI, and digital transformation that create meaningful customer or business value.<br> Work closely with relevant teams to ensure compliance with regulatory, legal, risk, and compliance requirements throughout the product lifecycle.<br> Build strong alignment and collaboration across Design, Engineering, Data, Commercial, Marketing, Operations, Customer Care, Compliance, Risk, and other relevant stakeholders.<br> Translate customer and business needs into clear product requirements, priorities, objectives, and measurable outcomes.<br> Manage product-related dependencies, risks, issues, and trade-offs and facilitate effective decision-making across stakeholders.<br> Communicate product strategy, roadmap, priorities, progress, and outcomes effectively to technical, business, and senior stakeholders.<br> Monitor product performance following launch and identify opportunities for optimization and continuous improvement.<br> Leverage AI tools in day-to-day Product Management activities, including research, analysis, documentation, ideation, and productivity.<br> Support and mentor less-experienced Product Managers and contribute to improving Product Management practices and standards across ZainCash.<br> Prepare regular product performance reports, dashboards, and management updates as required.<br> Perform other duties related to the job as assigned by the direct supervisor.<br> Qualifications and Education Requirements Bachelor’s degree in business administration, Technology, Engineering, Finance, Economics, Marketing, Information Systems, or a related field.<br> 5+ years of relevant Product Management experience, with demonstrated ownership of digital products or customer experience.<br> Proven experience leads complex product initiatives involving multiple teams, stakeholders, systems, and dependencies.<br> Demonstrated experience managing the full product lifecycle, from discovery and strategy through execution, launch, measurement, and continuous improvement.<br> Product Management, Agile, or Scrum certifications are an advantage but not mandatory.<br> Preferred Skills Strong product strategy, customer discovery, prioritization, and commercial thinking skills.<br> Strong data and analytical skills, including defining KPIs, analyzing customer behavior and funnels, and using insights to guide product decisions.<br> Hands-on experience with product analytics and data visualization tools such as Mix panel, Amplitude, Tableau, Power BI, or similar.<br> Strong understanding of market research, competitive intelligence, and product differentiation.<br> Strong understanding of digital products, customer journeys, and digital financial services.<br> Experience working in regulated or compliance-sensitive environments is preferred.<br> Excellent communication, stakeholder management, influencing, and presentation skills.<br> Strong problem-solving, strategic thinking, and decision-making capabilities.<br> Ability to operate effectively in environments involving ambiguity, complexity, and a high level of ownership.<br> Comfortable using AI tools to support research, analysis, ideation, documentation, and productivity.<br> Experience in fintech, financial services, payments, banking, or digital wallets is considered an advantage but is not mandatory.<br></span> </div>
Four Seasons Hotel Riyadh
Jordan - Amman
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.</p>
<h4>About the role</h4>
<p>Our Assistant Food & Beverage Outlet Manager supports the Food & Beverage Outlet Manager in leading the daily operations of one of our Food & Beverage outlets, ensuring exceptional service, operational excellence, and memorable dining experiences. You will play an active role in developing the team, driving guest satisfaction, and maintaining the high standards of quality and hospitality that define Four Seasons.</p>
<h4>What you will do:</h4>
<ul>
<li>Support the daily operation of the outlet, ensuring exceptional guest service and adherence to Four Seasons standards.</li>
<li>Lead by example by being highly visible on the floor, engaging with guests, anticipating their needs, and creating personalized dining experiences.</li>
<li>Assist in maximizing outlet revenue through effective table management, reservation planning, and operational efficiency during peak business periods.</li>
<li>Build lasting relationships with guests by recognizing preferences, encouraging repeat visits, and ensuring memorable experiences.</li>
<li>Respond promptly and professionally to guest feedback, concerns, and special requests, taking ownership to achieve complete guest satisfaction.</li>
<li>Supervise, coach, and motivate the outlet team, ensuring high standards of service, product knowledge, grooming, and professional conduct.</li>
<li>Support the planning and execution of special events, promotions, and menu initiatives in collaboration with the culinary and beverage teams.</li>
<li>Maintain the highest standards of cleanliness, presentation, safety, and maintenance throughout the outlet by conducting regular inspections.</li>
<li>Assist in controlling labor costs, operating expenses, purchasing, and inventory to achieve departmental financial objectives.</li>
<li>Monitor service quality and identify opportunities to enhance operational efficiency and the overall guest experience.</li>
<li>Work collaboratively with Culinary, Stewarding, Housekeeping, Engineering, and other hotel departments to ensure seamless operations.</li>
<li>Participate in daily briefings, departmental meetings, and training sessions while fostering a positive and collaborative team environment.</li>
</ul>
<h4>What you will bring:</h4>
<ul>
<li>Previous supervisory or management experience in a luxury hotel, fine dining restaurant, or upscale Food & Beverage operation.</li>
<li>A genuine passion for hospitality and delivering exceptional guest experiences.</li>
<li>Strong leadership and coaching skills with the ability to motivate, develop, and inspire a diverse team.</li>
<li>Excellent communication and interpersonal skills with the confidence to engage with guests and colleagues at all levels.</li>
<li>Strong organizational, problem-solving, and decision-making abilities in a fast-paced environment.</li>
<li>Financial awareness with experience supporting labor management, cost control, purchasing, and inventory.</li>
<li>Excellent command of English; additional language skills are considered an advantage.</li>
<li>Flexibility to work evenings, weekends, and public holidays based on operational requirements.</li>
</ul>
<h4>What we offer:</h4>
<ul>
<li>Competitive salary and benefits package.</li>
<li>Opportunities for professional development and career growth.</li>
<li>A supportive and collaborative work environment.</li>
<li>Training programs designed to enhance your leadership and hospitality expertise.</li>
<li>Employee wellness and recognition programs.</li>
<li>The opportunity to be part of a luxury guest experience focused on excellence and personalized service.</li>
</ul>
<h4>Schedule & hours:</h4>
<p>Full-time job.</p>
<p>Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.</p></p><p></p>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.<br><br><p><b>About the Role</b></p><br><br><p>Our <b>Assistant Food & Beverage Outlet Manager</b> supports the Food & Beverage Outlet Manager in leading the daily operations of one of our Food & Beverage outlets, ensuring exceptional service, operational excellence, and memorable dining experiences. You will play an active role in developing the team, driving guest satisfaction, and maintaining the high standards of quality and hospitality that define Four Seasons.</p><br><br><p><b>What you will do:</b></p><br><br><ul><li>Support the daily operation of the outlet, ensuring exceptional guest service and adherence to Four Seasons standards.</li><li>Lead by example by being highly visible on the floor, engaging with guests, anticipating their needs, and creating personalized dining experiences.</li><li>Assist in maximizing outlet revenue through effective table management, reservation planning, and operational efficiency during peak business periods.</li><li>Build lasting relationships with guests by recognizing preferences, encouraging repeat visits, and ensuring memorable experiences.</li><li>Respond promptly and professionally to guest feedback, concerns, and special requests, taking ownership to achieve complete guest satisfaction.</li><li>Supervise, coach, and motivate the outlet team, ensuring high standards of service, product knowledge, grooming, and professional conduct.</li><li>Support the planning and execution of special events, promotions, and menu initiatives in collaboration with the culinary and beverage teams.</li><li>Maintain the highest standards of cleanliness, presentation, safety, and maintenance throughout the outlet by conducting regular inspections.</li><li>Assist in controlling labor costs, operating expenses, purchasing, and inventory to achieve departmental financial objectives.</li><li>Monitor service quality and identify opportunities to enhance operational efficiency and the overall guest experience.</li><li>Work collaboratively with Culinary, Stewarding, Housekeeping, Engineering, and other hotel departments to ensure seamless operations.</li><li>Participate in daily briefings, departmental meetings, and training sessions while fostering a positive and collaborative team environment.</li></ul><p><b>What you will bring:</b></p><br><br><ul><li>Previous supervisory or management experience in a luxury hotel, fine dining restaurant, or upscale Food & Beverage operation.</li><li>A genuine passion for hospitality and delivering exceptional guest experiences.</li><li>Strong leadership and coaching skills with the ability to motivate, develop, and inspire a diverse team.</li><li>Excellent communication and interpersonal skills with the confidence to engage with guests and colleagues at all levels.</li><li>Strong organizational, problem-solving, and decision-making abilities in a fast-paced environment.</li><li>Financial awareness with experience supporting labor management, cost control, purchasing, and inventory.</li><li>Excellent command of English; additional language skills are considered an advantage.</li><li>Flexibility to work evenings, weekends, and public holidays based on operational requirements.</li></ul><p><b>What we offer:</b></p><br><br><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career growth.</li><li>A supportive and collaborative work environment.</li><li>Training programs designed to enhance your leadership and hospitality expertise.</li><li>Employee wellness and recognition programs.</li><li>The opportunity to be part of a luxury guest experience focused on excellence and personalized service.</li></ul><p><b>Schedule & hours:</b></p><br><br><ul><li>Full-time job.</li><li>Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.</li></ul><br><br><br><br><br><br> </div>
Jordan - Amman
<p>A QC Lead is a hands-on quality control professional who personally executes and oversees both manual and automation testing activities to ensure that delivered products and services meet established quality standards. The QC Lead writes and runs test cases, builds and maintains automation frameworks, owns the delivery of all testing artifacts, and is directly accountable for the UAT success of each project. This is a full-time position reporting to the Quality Manager. Ideal candidates are strong technical practitioners who lead by example, enjoy solving problems first-hand, and thrive in fast-paced, collaborative environments</p><p>Daily and Monthly Responsibilities</p><ul><li>Hands-on experience to design, write, and execute manual test cases, test scenarios, and test scripts covering functional, regression, integration, and end-to-end testing.</li><li>Perform hands-on exploratory, smoke, and sanity testing to validate builds before release.</li><li>Architect, develop, and maintain automated test frameworks and scripts, and personally run automated test suites as part of daily testing cycles.</li><li>Write and review automation code, continuously enhancing test coverage and integrating automated tests into CI/CD pipelines.</li><li>Develop, maintain, and enhance the test automation infrastructure to improve efficiency and reliability.</li><li>Prepare, maintain, and deliver all testing artifacts for each delivered project, including test plans, test cases, test data, traceability matrices, test execution reports, defect reports, and test summary reports.</li><li>Own and drive User Acceptance Testing (UAT) end-to-end plan UAT cycles, prepare UAT test cases and environments, coordinate with stakeholders, execute UAT scenarios, and be directly responsible for the UAT success of the project.</li><li>Execute and report on planned tests, log and manage defects with clear reproduction steps, and regress software fixes for new and existing products.</li><li>Identify root causes of quality problems through hands-on investigation and coordinate corrective actions with development teams.</li><li>Assist development teams with replicating, debugging, and resolving defects by personally reproducing issues in test environments.</li><li>Perform hands-on business requirements review and verification to ensure testability, completeness, and adequate test coverage.</li><li>Participate actively in all phases of the software development lifecycle, from requirements analysis through test planning, execution, and sign-off.</li><li>Lead the QC team by example set quality benchmarks, assign tasks, and guide the team while remaining actively involved in day-to-day testing work.</li><li>Mentor and train junior, mid-level, and senior QC engineers on manual testing techniques, automation tools, policies, and procedures.</li><li>Work collaboratively with development and business groups to complete testing and ensure seamless product delivery.</li><li>Develop and implement quality standards, audit functionality, establish testing templates, monitor outcomes against success measures, and provide detailed status reports.</li><li>Identify areas for quality and process improvement and implement plans to support positive outcomes for the business and customers.</li><li>Coordinate with internal and external stakeholders regarding quality status, test outcomes, and project readiness.</li><li>Assist with performance evaluations as needed.</li><li>Perform other duties as assigned.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent education and work experience.</li><li>8+ years of hands-on experience in software quality control/testing, with at least 3 4 years in a lead or supervisory role.</li><li>5+ years of hands-on experience in manual testing (functional, regression, integration, end-to-end).</li><li>2+ years of hands-on experience in test automation (framework development, scripting, CI/CD integration).</li><li>Professional certification such as ISTQB-CTFL or ISTQB-CTAL.</li><li>Proven hands-on experience executing both manual testing (functional, regression, integration, end-to-end) and test automation (framework development, scripting, CI/CD integration).</li><li>Proficiency in test automation tools and frameworks (e.g., Selenium, Cypress, Appium, TestNG, JUnit, or similar) with the ability to write, debug, and maintain automation code.</li><li>Proficiency in at least one programming or scripting language (e.g., Java, Python, JavaScript).</li><li>Demonstrated experience preparing and delivering complete testing artifacts (test plans, test cases, traceability matrices, defect reports, test summary reports).</li><li>Track record of owning UAT cycles and driving them to successful completion.</li><li>Strong problem-solving skills with the ability to personally identify bugs, analyse root causes, and drive resolution.</li><li>In-depth knowledge of testing methodologies, phases, and approaches, including functional, regression, integration, performance, and end-to-end testing.</li><li>Strong teamwork and communication skills, with the ability to collaborate effectively with QC, development, and business groups.</li><li>Ability to multi-task, triage issues, react well to changes, and work independently or in a team setting in a fast-paced environment.</li><li>Excellent command of written and spoken English.</li></ul>
Four Seasons Hotel Riyadh
Jordan - Amman
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you to stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.</p>
<h4>About the role</h4>
<p>As our Spa Receptionist, you will be the first point of contact for our guests and members, creating a welcoming and professional experience from arrival to departure. You will play a key role in managing spa reservations, guest inquiries, retail sales, administrative functions, and daily reception operations while ensuring exceptional service standards are consistently delivered. This position requires excellent communication skills, strong attention to detail, and a passion for wellness and hospitality.</p>
<h4>What you will do</h4>
<ul>
<li>Welcome guests and members warmly, ensuring a personalized and seamless spa experience.</li>
<li>Manage spa reservations, appointments, cancellations, and schedule updates using the spa management system.</li>
<li>Communicate appointment details and schedule changes promptly to therapists and spa team members.</li>
<li>Process guest payments, charges, memberships, gift certificates, and retail transactions accurately.</li>
<li>Maintain daily cashier reports, accounting records, and reconciliation procedures in accordance with established policies.</li>
<li>Read, update, and communicate relevant information from the daily logbook to ensure smooth operations.</li>
<li>Handle incoming and outgoing correspondence and maintain organized guest and membership records.</li>
<li>Promote spa treatments, memberships, packages, and retail products to maximize revenue opportunities.</li>
<li>Provide knowledgeable recommendations on spa services, wellness products, and treatment benefits.</li>
<li>Monitor and maintain inventory levels of retail products, office supplies, guest amenities, and spa linen items.</li>
<li>Prepare regular operational reports, including membership status, expired memberships, attendance statistics, birthday reports, therapist commissions, and monthly performance reports.</li>
<li>Ensure the reception area, juice bar, guest waiting areas, and surrounding facilities remain clean, organized, and always welcoming.</li>
<li>Respond professionally to guest feedback, requests, and concerns, escalating issues when necessary.</li>
<li>Maintain confidentiality of guest information and financial records.</li>
<li>Follow all hotel safety, security, emergency, and operational procedures.</li>
<li>Assist with special projects and additional duties as assigned by Spa Management.</li>
</ul>
<h4>What you bring</h4>
<ul>
<li>Previous experience in a spa, wellness, hospitality, or front office environment preferred.</li>
<li>Strong customer service and interpersonal skills with a guest-focused mindset.</li>
<li>Excellent verbal and written communication skills in English; Arabic language skills are an advantage.</li>
<li>Experience with spa booking systems, property management systems, or point-of-sale systems is preferred.</li>
<li>Strong organizational and administrative abilities with excellent attention to detail.</li>
<li>Ability to handle multiple priorities in a fast-paced environment while maintaining professionalism.</li>
<li>Basic accounting, cash-handling, and reporting skills.</li>
<li>Sales-oriented approach with the ability to recommend services and retail products confidently.</li>
<li>Proficiency in Microsoft Office applications and general computer systems.</li>
<li>Positive attitude, teamwork skills, and a passion for delivering exceptional guest experiences.</li>
</ul>
<h4>What we offer</h4>
<ul>
<li>Competitive salary and benefits package.</li>
<li>Opportunities for professional development and career growth.</li>
<li>A supportive and collaborative work environment.</li>
<li>Training programs designed to enhance your hospitality and wellness expertise.</li>
<li>Employee wellness and recognition programs.</li>
<li>The opportunity to be part of a luxury guest experience focused on excellence and personalized service.</li>
</ul>
<h4>Schedule & hours</h4>
<p>Full time job.</p>
<p>Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.</p></p><p></p>
Four Seasons Hotel Riyadh
Jordan - Amman
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you to stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.</p>
<h4>About the role</h4>
<p>As our Spa Receptionist, you will be the first point of contact for our guests and members, creating a welcoming and professional experience from arrival to departure. You will play a key role in managing spa reservations, guest inquiries, retail sales, administrative functions, and daily reception operations while ensuring exceptional service standards are consistently delivered. This position requires excellent communication skills, strong attention to detail, and a passion for wellness and hospitality.</p>
<h4>What you will do</h4>
<ul>
<li>Welcome guests and members warmly, ensuring a personalized and seamless spa experience.</li>
<li>Manage spa reservations, appointments, cancellations, and schedule updates using the spa management system.</li>
<li>Communicate appointment details and schedule changes promptly to therapists and spa team members.</li>
<li>Process guest payments, charges, memberships, gift certificates, and retail transactions accurately.</li>
<li>Maintain daily cashier reports, accounting records, and reconciliation procedures in accordance with established policies.</li>
<li>Read, update, and communicate relevant information from the daily logbook to ensure smooth operations.</li>
<li>Handle incoming and outgoing correspondence and maintain organized guest and membership records.</li>
<li>Promote spa treatments, memberships, packages, and retail products to maximize revenue opportunities.</li>
<li>Provide knowledgeable recommendations on spa services, wellness products, and treatment benefits.</li>
<li>Monitor and maintain inventory levels of retail products, office supplies, guest amenities, and spa linen items.</li>
<li>Prepare regular operational reports, including membership status, expired memberships, attendance statistics, birthday reports, therapist commissions, and monthly performance reports.</li>
<li>Ensure the reception area, juice bar, guest waiting areas, and surrounding facilities remain clean, organized, and always welcoming.</li>
<li>Respond professionally to guest feedback, requests, and concerns, escalating issues when necessary.</li>
<li>Maintain confidentiality of guest information and financial records.</li>
<li>Follow all hotel safety, security, emergency, and operational procedures.</li>
<li>Assist with special projects and additional duties as assigned by Spa Management.</li>
</ul>
<h4>What you bring</h4>
<ul>
<li>Previous experience in a spa, wellness, hospitality, or front office environment preferred.</li>
<li>Strong customer service and interpersonal skills with a guest-focused mindset.</li>
<li>Excellent verbal and written communication skills in English; Arabic language skills are an advantage.</li>
<li>Experience with spa booking systems, property management systems, or point-of-sale systems is preferred.</li>
<li>Strong organizational and administrative abilities with excellent attention to detail.</li>
<li>Ability to handle multiple priorities in a fast-paced environment while maintaining professionalism.</li>
<li>Basic accounting, cash-handling, and reporting skills.</li>
<li>Sales-oriented approach with the ability to recommend services and retail products confidently.</li>
<li>Proficiency in Microsoft Office applications and general computer systems.</li>
<li>Positive attitude, teamwork skills, and a passion for delivering exceptional guest experiences.</li>
</ul>
<h4>What we offer</h4>
<ul>
<li>Competitive salary and benefits package.</li>
<li>Opportunities for professional development and career growth.</li>
<li>A supportive and collaborative work environment.</li>
<li>Training programs designed to enhance your hospitality and wellness expertise.</li>
<li>Employee wellness and recognition programs.</li>
<li>The opportunity to be part of a luxury guest experience focused on excellence and personalized service.</li>
</ul>
<h4>Schedule & hours</h4>
<p>Full time job.</p>
<p>Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.</p></p><p></p>
Médecins Sans Frontières
Jordan - Amman
<h2><strong> RECRUITMENT NOTICE</strong></h2>
<h2><strong> INTERNAL & EXTERNAL</strong></h2>
<p >The French section of Médecins Sans Frontières is recruiting for its project in <strong>Amman</strong></p>
<p><strong><u>Multitask Technician - Daily Worker Pool</u></strong></p>
<p> </p>
<p><strong>CONTEXT</strong><br>
Médecins Sans Frontières is a private, non-profit international humanitarian organization dedicated to providing medical assistance to populations in crisis, without discrimination and regardless of race, religion, creed, or political affiliation. <strong>For more information, visit our Arabic website</strong>, <a href="http://www.msf-me.org/">www.msf-me.org</a><u>.</u></p>
<p>Médecins Sans Frontières is running a reconstructive surgery program in Amman, which opened in 2006, is giving access to reconstructive surgery (orthopedic, plastic, and maxillo-facial) to war-wounded people providing comprehensive health care, MSF aims at identifying and referring patients from neighboring countries (Iraq, Yemen, Syria, and other countries with conflicts) then ensuring their medical follow-up after discharge.</p>
<p>Médecins Sans Frontières Reconstructive Surgery in Amman are seeking a <strong>Multitask Technician for our Daily Worker Pool. </strong></p>
<p><strong>DIMENSION OF POST</strong></p>
<p>Reconstructive Surgery Hospital with an average of 550 admissions per year, over 1000 surgeries annually, 72 surgical beds and 126 rehabilitation beds, 2 OTs for orthopedic, maxillo-facial and plastic reconstructive surgeries, OPD with an average 550 consultations / month, physiotherapy and psychosocial department, and Antimicrobial Resistance activity (Stewardship, IPC and Micro laboratory) within the hospital.</p>
<p><strong>SCOPE OF RESPONSIBILITIES:</strong></p>
<p>Perform repair / maintenance / construction works, according to the supervisor’s instructions and MSF standards, to ensure proper operations and prevent faults / deterioration of MSF equipment / installations / infrastructures. </p>
<p class="MsoListBullet" ><b><span lang="EN-GB" >ACCOUNTABILITIES:</span></b></p>
<p class="MsoListBullet" ><span >•<span > </span></span><span >Carry out all minor work (construction, repairs, etc.) requested by the line manager, as well as any task identified by the employee and approved by the line manager.</span></p>
<p class="MsoListBullet" ><span >•<span > </span></span><span >Perform regular maintenance of MSF installations / equipment / infrastructures (base, house, store, warehouse, health center, hospital, etc.), particularly in line with a preventive maintenance plan (procedures to follow, schedule, etc.).</span></p>
<p class="MsoListBullet" ><span >•<span > </span></span><span >In the event of faults / deterioration, diagnose the problem and propose possible solutions to the line manager and/or technical adviser.</span></p>
<p class="MsoListBullet" ><span >•<span > </span></span><span >Perform any necessary tests / checks to confirm the proper operation of the installation or equipment after repair.</span></p>
<p class="MsoListBullet" ><span >•<span > </span></span><span >Ensure effective management, protection and care of work tools (including site installations under the employee’s supervision) and keep the workshop tidy.</span></p>
<p class="MsoListBullet" ><span >•<span > </span></span><span >Ensure that there are adequate stocks of consumables and materials for minor repairs and manage those stocks; placing orders in time.</span></p>
<p class="MsoListBullet" ><span >•<span > </span></span><span >Keep all documents related to installations / equipment / infrastructures in order and update them regularly.</span></p>
<p class="MsoListBullet" ><span >•<span > </span></span><span >Immediately inform the line manager of any problems that arise in the course of the work, particularly regarding damage, loss, theft or attempted break-ins.</span></p>
<p class="MsoListBullet" ><span >•<span > </span></span><span >Assist logistics department with any related work needed.</span></p>
<p class="MsoListBullet" ><span >•<span > </span></span><span >Availability for emergencies</span></p>
<p class="MsoListBullet" ><span >•<span > </span>Participate actively in meetings and trainings. </span></p>
<p ><strong><u>MSF Section/Context Specific Accountabilities</u></strong></p>
<p ><strong>Scope of Responsibilities</strong></p>
<ul>
<li>Carry out maintenance and small repairs on MSF’s premises and infrastructures (offices , apartments etc.)</li>
<li>Carry out interventions as indicated by the direct supervisor, insourced or outsourced.</li>
<li>Other request related to the maintenance activities such as swage and water pips, etc.</li>
<li>Inform the direct supervisor of any problems or breakdowns noticed in MSF’s premises.</li>
<li>Inform the direct supervisor in the event of an incapacity to carry out the work requested which requires the intervention of a worker or specialized technician.</li>
<li>Help workers or specialized technicians if needed.</li>
<li>When work is planned, have a request for material approved by the direct supervisor then use the approved request form to collect material from the log store .</li>
<li>Carrying out gardening tasks and follow up with watchman , if needed.</li>
<li>Carrying and moving (Load and off load) equipment, furniture, etc, to support Logistics Department and other departments in the mission.</li>
<li>Help in new apartment receiving or hand over by supporting the inspection and reports.</li>
<li>Carry out annual services for tools and equipment in MSF premises (offices and apartments) such as AC , heating boiler system , water dispenser, etc.</li>
<li>Having validated Jordanian driving license as will be autonomous by driving the Pick-Up for his professional displacements.
<p><strong>Equipment</strong></p>
</li>
<li>Carry out inventory of his/her tools and equipment every month and handing it over to his/her direct Supervisor</li>
<li>Use MSF standard Tools to perform his work.</li>
<li>Inform his/her direct supervisor of any losses, thefts or replacement needs.</li>
<li>Use tools and equipment placed at his/her disposition correctly.
<p><strong>Safety and Security</strong></p>
</li>
<li>Be a part of the Building Evacuation Plan team, as evacuator, rescue.. etc, as request of the Logistics supervisor .</li>
<li>Be aware of all security polices and respect it.</li>
<li>Maintain all safety and security equipment such as fire extinguishers, cameras, access doors,..etc, functioning in all times.
<p><strong>HVAC Services</strong></p>
</li>
<li>Install, maintain and repair heating, ventilation, and cooling units. Diagnose and repair of electronic, mechanical and electrical components of these systems.</li>
<li>Be available to work nights or weekends, on a rotating basis, to service emergency needs of our activities</li>
<li>Must be proactive in ensuring that preventative maintenance of all equipment is done promptly to help prevent future problems with equipment. They dismantle equipment as necessary when needed to troubleshoot the system or ensure that the equipment is properly maintained.
<p><strong>Electrical works</strong></p>
</li>
<li>Carry out and update the electrical installations inventory in msf premisses</li>
<li>Elaborate the necessary documentation for carrying out energy installations projects (plans, list of materials, etc.).</li>
<li>Explains safety measures regarding electricity to team.</li>
<li>Performs curative and preventive maintenance on electrical equipment.</li>
<li>Follows up the work of the owner regarding electricity (, low voltage master distribution boards, elevators).
<p><strong>Additionnal activities</strong></p>
</li>
<li>Upon request
<p><strong>Working hours</strong></p>
</li>
<li>Office hours</li>
<li>On-call
<p class="MsoBodyText2" ><span >REQUIRED PROFILE:</span></p>
<table border="1" cellpadding="0" cellspacing="0" class="MsoNormalTable" width="100%">
<tbody>
<tr>
<td valign="top" width="19%">
<p class="MsoNormal" ><b><span lang="EN-GB">Education</span></b></p>
</td>
<td valign="top" width="80%">
<p class="MsoNormal"><span>Literacy essential.</span></p>
</td>
</tr>
<tr>
<td valign="top" width="19%">
<p class="MsoNormal" ><b><span lang="EN-GB">Experience</span></b></p>
</td>
<td valign="top" width="80%">
<p class="MsoNormal"><span>Previous experience desirable</span></p>
</td>
</tr>
<tr>
<td valign="top" width="19%">
<p class="MsoNormal" ><b><span lang="EN-GB">Languages</span></b><span lang="EN-GB"><span> </span></span></p>
</td>
<td valign="top" width="80%">
<p class="MsoNormal"><span>Local language essential. Mission language desirable.</span></p>
</td>
</tr>
<tr>
<td valign="top" width="19%">
<p class="MsoNormal" ><b><span lang="EN-GB">Knowledge</span></b></p>
</td>
<td valign="top" width="80%">
<p class="MsoNormal"><span>Essential ability to do basic repairs</span></p>
</td>
</tr>
<tr>
<td valign="top" width="19%">
<p class="MsoNormal" ><b><span lang="EN-GB">Competencies</span></b></p>
</td>
<td valign="top" width="80%">
<p class="MsoListBullet" ><span lang="EN-GB" ><span>•<span > </span></span></span><span lang="EN-GB" >Commitment to MSF Principles <b>L1</b></span></p>
<p class="MsoListBullet" ><span lang="EN-GB" ><span>•<span > </span></span></span><span lang="EN-GB" >Behavioural Flexibility <b>L1</b></span></p>
<p class="MsoListBullet" ><span lang="EN-GB" ><span>•<span > </span></span></span><span lang="EN-GB" >Stress Management <b>L1</b></span></p>
<p class="MsoListBullet" ><span lang="EN-GB" ><span>•<span > </span></span></span><span lang="EN-GB" >Results and Quality Orientation <b>L1</b></span></p>
<p class="MsoListBullet" ><span lang="EN-GB" ><span>•<span > </span></span></span><span lang="EN-GB" >Teamwork and Cooperation <b>L1</b></span></p>
<p class="MsoListBullet" ><span lang="EN-GB" ><span>•<span > </span></span></span><span lang="EN-GB" >Service Orientation <b>L1</b>- Results</span></p>
</td>
</tr>
</tbody>
</table>
<p ><strong>WORK LOCATION: </strong> Amman, Jordan</p>
<p ><strong>CONTRACT: </strong> In case of current contract with MSF, amendment to the original contract with the same terms and conditions, with modifications on function and salary only.</p>
<p ><strong>STARTING DATE: </strong> October 2026</p>
<p>Interested applicants should submit their application in English containing curriculum vitae, letter of motivation no later than <strong>14<sup>th</sup> September</strong> to the following email:</p>
<p><a href="mailto:msff-amman-recruitment@paris.msf.org">msff-amman-recruitment@paris.msf.org</a></p>
<p><strong>O</strong><strong>nly candidates meeting the requirements will be called for interviews through their email addresses</strong></p>
<p>Notice: No monetary transactions, neither demands of favors in kind, nor other types of favoritism will be tolerated in the recruitment process. MSF reserves the right to refuse hiring of a candidate who has benefitted from such acts. All illicit demands of these types may be pursued through the judicial system.</p>
</li>
</ul>
<p class="MsoListBullet" > </p>
Mercy Corps
Jordan - Amman
<p ><span >About Mercy Corps</span></p>
<p ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. </span><span ><span >In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions </span></span><span ><span >into action — helping people triumph over adversity and build stronger communities from within. </span></span><span ><span >Now, and for the future.</span></span></p>
<p > </p>
<p ><span >The Program / Department / Team (Program / Department Summary)</span></p>
<p ><span >Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government, is a program that started in May 2022 and aims to support Jordan's HBBs and MSEs to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments.</span></p>
<p > </p>
<p ><span >Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and market constraints that facilitate or restrict formalization and growth. Based on the findings, Iqlaa implements best practices in enterprise strengthening and MSE-focused financial sector development within a market systems development (MSD) framework. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.</span></p>
<p > </p>
<p ><span >Implementing Organizations: Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Dalberg Design, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham).</span></p>
<p > </p>
<p ><span >The Position </span></p>
<p ><span >The PPD Senior Officer will support the Research and Learning team, including the PPD Manager and R&L Coordinator, in implementing Iqlaa’s Private-Public Dialogue (PPD) activities focused on generating and using evidence to address key constraints affecting MSEs and HBBs in Jordan.</span></p>
<p > </p>
<p ><span >The Senior Officer will support desk research, data collection, stakeholder consultations, preparation of PPD materials, coordination of dialogue activities, documentation, follow-up, and reporting.</span></p>
<p > </p>
<p ><span >Working under the guidance of the PPD Manager and Research & Learning Lead, the Senior Officer will work closely with Iqlaa teams, partners, public and private sector stakeholders, MSEs, HBBs, and other relevant actors to support effective and well-documented PPD activities.</span></p>
<p > </p>
<p ><span >The position is suited to an early-career professional with around 4-5 years of experience interested in PPD, applied research, economic development, stakeholder engagement, and evidence-based programming.</span></p>
<p > </p>
<p ><span >Essential Responsibilities </span></p>
<p ><em ><u >PPD Research and Coordination</u></em></p>
<p ><span >• Support the implementation and coordination of PPD activities in line with approved workplans and timelines.</span></p>
<p ><span >• Conduct desk research and review relevant policies, regulations, studies, and data related to MSEs and HBBs.</span></p>
<p ><span >• Support data collection and stakeholder consultations and assist with the preparation of research and consultation tools.</span></p>
<p ><span >• Assist in preparing briefing notes, presentations, stakeholder profiles, and other materials for PPD activities.</span></p>
<p > </p>
<p ><em ><u >PPD Activity Support</u></em></p>
<p ><span >• Support the coordination of PPD meetings, consultations, workshops, and roundtables, including logistics and stakeholder communication.</span></p>
<p ><span >• Prepare agendas, participant lists, meeting materials, and documentation as required.</span></p>
<p ><span >• Record key discussions, recommendations, action points, and follow-up activities.</span></p>
<p ><span >• Maintain stakeholder lists, PPD activity trackers, and action trackers.</span></p>
<p > </p>
<p ><em ><u >Data, Learning and Documentation</u></em></p>
<p ><span >• Support the collection, organization, cleaning, and basic analysis of quantitative and qualitative data.</span></p>
<p ><span >• Support data collection and organization for the geo-mapping of MSEs and HBBs.</span></p>
<p ><span >• Document key findings, stakeholder feedback, lessons learned, and emerging issues from PPD activities.</span></p>
<p ><span >• Support the preparation of periodic updates, summaries, and knowledge products.</span></p>
<p ><span >Knowledge Management and Dissemination</span></p>
<p ><span >• Support the preparation and dissemination of PPD and research outputs, including briefs, presentations, and summaries.</span></p>
<p ><span >• Maintain organized research, PPD, and learning records, datasets, and databases.</span></p>
<p ><span >• Support the PPD Manager, R&L Coordinator, and wider Research & Learning team in related activities as required.</span></p>
<p > </p>
<p ><span >Accountability </span></p>
<p ><span >Reports Directly To:</span><span > Research and Learning Team Lead</span></p>
<p ><span >Works Directly With:</span><span > Primarily with the Research and Learning Team, Iqlaa’s higher management (COP-DCOPs), Iqlaa’s Mercy Corps components, and partners. </span></p>
<p > </p>
<p ><span >Accountability to Participants and Stakeholders</span></p>
<p ><span >Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.</span></p>
<p > </p>
<p ><span >Minimum Qualification & Transferable Skills </span></p>
<p ><span >• Bachelor’s degree in Economics, Statistics, Business Administration, Development Studies, Political Science, International Relations, Social Sciences, or another relevant discipline.</span></p>
<p ><span >• A master’s degree in a related discipline is an asset but is not required.</span></p>
<p ><span >• Approximately 3-4 years of relevant professional, internship, research, project, or academic experience.</span></p>
<p ><span >• Familiarity with quantitative and/or qualitative research methodologies.</span></p>
<p ><span >• Previous experience supporting research, data collection, surveys, interviews, focus group discussions, or desk research is preferred.</span></p>
<p ><span >• Basic quantitative and qualitative data analysis skills.</span></p>
<p ><span >• Ability to review, organize, and summarize information from multiple sources.</span></p>
<p ><span >• Proficiency in Microsoft Excel, Word, and PowerPoint.</span></p>
<p ><span >• Familiarity with statistical software, data visualization tools, GIS, qualitative analysis software, or other relevant research tools is an asset.</span></p>
<p ><span >• Good writing skills and an ability to communicate research findings clearly.</span></p>
<p ><span >• Strong organizational and attention-to-detail skills.</span></p>
<p ><span >• Ability to work collaboratively with colleagues, partners, and external research teams.</span></p>
<p ><span >• Interest in economic development, private sector development, MSEs, market systems, policy, or related areas.</span></p>
<p ><span >• Fluent spoken and written Arabic and English.</span></p>
<p > </p>
<p ><span >Success Factors </span></p>
<p ><span >The successful Research and Learning Officer will demonstrate curiosity, attention to detail, and a genuine interest in research and economic development. The Officer should enjoy working with data and information and be motivated by understanding how research can contribute to better program decisions.</span></p>
<p ><span >The ideal candidate will be organized and dependable, capable of managing multiple assignments while maintaining the quality and accuracy of their work. They should be comfortable asking questions, learning new research approaches, receiving feedback, and progressively taking greater responsibility.</span></p>
<p ><span >Strong teamwork and communication skills are important, as the Officer will interact regularly with different Iqlaa teams, partners, consultants, field teams, and research participants.</span></p>
<p ><span >A proactive attitude, willingness to learn, analytical thinking, and the ability to turn information into clear and useful outputs will enable the Officer to succeed in the role.</span></p>
<p > </p>
<p ><span >Competencies</span></p>
<p ><span >• Good research and analytical skills.</span></p>
<p ><span >• Strong attention to detail and accuracy.</span></p>
<p ><span >• Ability to organize and synthesize information from different sources.</span></p>
<p ><span >• Strong organizational and time-management skills.</span></p>
<p ><span >• Ability to follow agreed procedures, workplans, and deadlines.</span></p>
<p ><span >• Clear written and verbal communication skills.</span></p>
<p ><span >• Ability to work collaboratively in a diverse team.</span></p>
<p ><span >• Willingness to learn new research methods and tools.</span></p>
<p ><span >• Ability to receive and incorporate constructive feedback.</span></p>
<p ><span >• Ability to manage several tasks and changing priorities.</span></p>
<p ><span >• Initiative and accountability for assigned work.</span></p>
<p ><span >• Flexibility, professionalism, and a solution-oriented approach.</span></p>
<p > </p>
<p ><span >Living Conditions / Environmental Conditions</span></p>
<p ><span >The position is based in Amman, Jordan or other Middle East Mercy Corps locations and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard. </span></p>
<p > </p>
<p ><span >Ongoing Learning</span></p>
<p ><span >In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development</span></p>
<p > </p>
<p ><span >Team Efficiency and Effectiveness </span></p>
<p ><span >Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.</span></p>
<p ><span >We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.</span></p>
<p > </p>
<p ><span >Equal Employment Opportunity</span></p>
<p ><span >Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. </span></p>
<p > </p>
<p ><span >We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.</span></p>
<p > </p>
<p ><span >Safeguarding & Ethics</span></p>
<p ><span >Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.</span></p>
<p ><span >As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).</span></p>
<p class="ql-align-right" > </p>
<p class="ql-align-right" ><span >الصون و الأخلاق </span></p>
<p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p>
<p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور integrityhotline@mercycorps.org.</span></p>
<p class="ql-align-right" > </p>
<p > </p>
<p ><span >RECRUITMENT SCAMS & FRAUD WARNING</span></p>
<p ><span >Mercy Corps has become aware of scams involving false job offers. Please be advised </span></p>
<p ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p>
<p ><span >All active jobs are advertised directly on Akhtaboot.</span></p>
<p ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p>
<p ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>
Mercy Corps
Jordan - Amman
<p class="x_xmsonormal" ><b><span >Estimated Duration:</span></b><span > from contract signing until End of March 2027</span></p>
<p class="x_xmsonormal" ><b><i><span >** This opportunity is only open for national individual consultants. Companies or non-Jordanians are not eligible to apply.</span></i></b></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><a name="x__Toc233806924" ></a><a name="x__Toc233880839" ><span ><b><span >About Mercy Corps</span></b></span></a></p>
<p class="x_MsoNormal" ><span ><span ><span >Mercy Corps (MC) is an international relief and development organization that operates in more than 40 countries around the world, whereby its Jordan office was founded in 2003 and has since worked to expand clean water access, strengthen youth and women's civic participation, and boost economic stability for both Jordanians and refugees. Mercy Corps Jordan (MCJ) partners with local governments and organizations to support communities in building economically secure and more peaceful futures, with programs focused on climate resilience, sustainable livelihoods, and inclusive economic growth.</span></span></span></p>
<p class="x_MsoNormal" ><span ><span ><span > </span></span></span></p>
<p class="x_MsoNormal" ><span ><span ><b><span >About Iqlaa</span></b></span></span></p>
<p class="x_MsoNormal" ><span ><span >The Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government, is a five-year program that started in May 2022 and aims to support Jordan's home-based businesses (HBBs) and micro-small enterprises (MSEs) to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology integration. The program encourages and supports the participation of all MSE-owner segments.</span></span></p>
<p class="x_MsoNormal" ><span ><span > </span></span></p>
<p class="x_MsoNormal" ><span ><span >Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and constraints that facilitate or restrict formalization and growth. Based on findings, Iqlaa implements best practices to strengthen businesses and develop an MSE-focused financial sector within a market systems development framework. Program activities are delivered with a strong localization element to respond to specific market needs and the local context. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.</span></span></p>
<p class="x_MsoNormal" ><span ><span >Implementing Organizations: Mercy Corps Jordan (Lead) | Expectation State | Dalberg Design | Migrate-Jordan | Middle East Investment Initiative | Andersen Legal-Jordan | The American Chamber of Commerce in Jordan.</span></span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><a name="x__Toc233806926" ><b><span >Activity </span></b></a><b><span >Purpose</span></b></p>
<p class="x_MsoNormal" ><span >Iqlaa seeks a qualified national individual consultant to support the implementation and follow-up of grants, including in-kind grants, provided to targeted HBBs and MSEs under the program. The consultant will support needs identification, grant implementation and follow-up, procurement coordination, technical specification development, delivery coordination, installation follow-up, and related documentation for in-kind grants. The consultant will also provide field-based and onsite guidance, coaching, and follow-up, as needed, to support successful grant implementation and address emerging operational or technical challenges. This support should also contribute to strengthening and sustaining the aggregation business model among awarded grantees by helping ensure that grant-supported investments are effectively integrated into their operations and growth plans.</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >This assignment aligns with the Micro-Aggregators Program implemented within the scope of Iqlaa. Through the program, participating business owners of MSEs have already undergone an extensive capacity building and business development process over approximately two and a half months. During this period, they received training across approximately fifteen training days covering multiple topics related to aggregation and business growth, including but not limited to aggregation principles, marketing, sales, food safety, quality assurance, digital marketing, value chain development, regulatory compliance, and financial management.</span></p>
<p class="x_MsoNormal" ><span >The participating business owners have undergone a business plan development process and received tailored technical feedback and coaching from an aggregation expert, as well as marketing and/or financial management experts based on the individual needs of each business.</span></p>
<p class="x_MsoNormal" ><span >Upon finalization of the business plans, business owners pitched their business concepts and growth plans to an external evaluation committee. Ten successful participants were selected to receive in-kind grants under the program.</span></p>
<p class="x_MsoNormal" ><span >The consultant will work closely with Mercy Corps’ program, procurement, finance, grants, and Program Quality and Learning (PQL) teams to ensure that all in-kind grant support is compliant, cost-effective, operationally suitable, and aligned with approved business plans and program objectives, ensuring sustainability of the aggregation model within the awarded grantees.</span></p>
<p class="x_MsoNormal" ><span >In-kind grants are expected to be up to 14 grants for cohort 2 and up to 10 for cohort 3.</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><b><span >Activity Description</span></b></p>
<p class="x_MsoNormal" ><a name="x__Hlk240194996" ><span >The consultant will support the implementation of in-kind grants targeting formal and operational HBBs and MSEs across Jordan. They will follow up with subgrantees on grant-related activities and coordinate, without assuming procurement responsibility, the technical requirements, procurement interface, delivery, and operationalization of grant-supported tools, machines, equipment, and related services.</span></a></p>
<p class="x_MsoNormal" ><span ><span >The assignment will include supporting multiple cohorts of businesses across different sectors and governorates, requiring coordination with participants, technical advisors, and Mercy Corps teams.</span></span></p>
<p class="x_MsoNormal" ><b><span >Objectives</span></b></p>
<ul type="disc">
<li class="x_MsoNormal" ><span >Ensure that subgrantee needs are clearly defined and remain aligned with the grant agreement, approved technical application, scope of work, and implementation requirements.</span></li>
<li class="x_MsoNormal" ><span >Ensure that all in-kind support is technically suitable, responsive to the operational and production needs of the businesses, aligned with approved budgets and technical applications, and properly delivered, installed, documented, and closed out.</span></li>
<li class="x_MsoListParagraph" ><span >Support successful grant implementation by providing the program technical team and grantees with the necessary guidance, coaching, and onsite support to ensure activities are implemented in accordance with the agreed scope of work, implementation plan, technical requirements, and applicable compliance standards</span></li>
</ul>
<p class="x_MsoNormal" ><b><span > </span></b></p>
<p class="x_MsoNormal" ><b><span >Scope of Work</span></b></p>
<p class="x_MsoNormal" ><span >You can download the full Scope of Work including the evaluation criteria and the required submittals through this link:</span></p>
<p class="x_MsoNormal" ><span ><a href="https://drive.google.com/drive/folders/1Op4NPNtR3NvQ4sXgUIT7F5bm0UeC2TIT?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1Op4NPNtR3NvQ4sXgUIT7F5bm0UeC2TIT?usp=sharing">https://drive.google.com/drive/folders/1Op4NPNtR3NvQ4sXgUIT7F5bm0UeC2TIT?usp=sharing</a></span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><b><span >How to Apply</span></b></p>
<p class="x_MsoNormal" ><span >Please submit the following at <a href="mailto:jo-procurement@mercycorps.org" title="mailto:jo-procurement@mercycorps.org">jo-procurement@mercycorps.org</a>, mentioning the consultancy title in the subject line. Offers must be submitted <b>maximum by Sunday, September 27<sup>th</sup>, 2026 at 4:00 pm Amman time</b>:</span></p>
<ol start="1" type="1">
<li class="x_MsoListParagraph" ><span >All the documents requested in the <b><i>“Application”</i></b><i> </i>section in the SOW document (page 15) .</span></li>
<li class="x_MsoListParagraph" ><span >A copy of your Jordanian ID or passport.</span></li>
<li class="x_MsoListParagraph" ><span >A screenshot showing the applicant’s active account on <b>Jo Fawtara</b> system.</span></li>
<li class="x_MsoListParagraph" ><span >A filled & signed copy of the NIC Data Form in this link: <a href="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing">https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing</a></span></li>
</ol>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><b><i><span >** Mercy Corps has the right to disqualify any late offers.</span></i></b></p>
Confidential
Jordan - Amman
<p><h4>About us</h4>
<p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p>
<p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p>
<h4>Line of service overview</h4>
<p>Our Middle East Assurance practice includes over 2,300 people based in 12 countries across the region and is part of PwC’s global network that is operating worldwide. PwC Middle East’s Assurance practice combines the right mix of human-led and tech-powered solutions to provide our clients with quality audits and other risk services that create confidence and impact in our region and across society.</p>
<h4>Business unit overview</h4>
<p>Core Assurance is a cornerstone of our Assurance practice, focused on delivering high-quality audits that build trust and drive sustained outcomes.</p>
<p>Our teams apply deep technical expertise and leverage advanced digital tools to provide independent assurance over financial reporting. Through a human-led, tech-powered approach, we help clients meet regulatory requirements, enhance transparency, and strengthen stakeholder confidence, creating impact across industries and society.</p>
<h4>How you’ll contribute</h4>
<p>As an External Audit Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:</p>
<ul>
<li>Using your analytical skills to analyse the client's financial statements and ensure they adhere to financial regulations.</li>
<li>Examining financial and accounting records, other documents, and tangible items such as inventory, or plant and equipment.</li>
<li>Asking a range of questions – from formal written questions to informal oral questions – to a range of individuals at our client organizations.</li>
<li>Testing the client organization's internal controls and processes.</li>
<li>Building trust and credibility with the clients by understanding their expectations and delivering high quality services.</li>
<li>Taking accountability for researching and understanding key facts on the client's industry information before the engagement begins.</li>
<li>Communicating with the Manager and/or Partner in a timely manner with respect to engagement progress – risks, issues, variances from plan in terms of time, budget, etc.</li>
<li>Taking full ownership of external file completion.</li>
<li>Analyzing engagement economics of self and field staff and explaining variances from the budgets.</li>
<li>Reviewing the work of the associate levels and providing them on-job training, coaching and timely constructive feedback to help them grow in their career.</li>
<li>Ensuring you are adhering to compliance with the risk, quality and independence matters.</li>
<li>Having an understanding in business development activities to help identify and research opportunities on new/existing clients along with building and maintaining strong relationships with clients.</li>
<li>Engaging and dealing effectively with diverse teams from the planning through the completion phase of the audit as well as closely following up on the progress of the requested tasks to ensure meeting the timeline and the firm’s internal KPIs.</li>
<li>Taking part in the digital initiatives and upskilling areas which align most with your team’s business needs.</li>
<li>Perform other procedures as necessary to support issuance of the assurance deliverables.</li>
</ul>
<h4>What you’ll bring</h4>
<p>You are ambitious and you utilize opportunities to grow and develop. In addition, you recognise yourself in the following characteristics:</p>
<ul>
<li>A degree in accounting, finance or any other related academic major.</li>
<li>Completed or pursuing a professional qualification, such as ACCA, CA, ACA, CPA (preferably).</li>
<li>Progressive experience at the Senior Associate level working with a range of external audit clients in a Big 4 professional services firm.</li>
<li>Experience in auditing banking/insurance clients is considered an asset.</li>
<li>Excellent communication, presentation, and interpersonal skills that allow you to thrive in a team environment.</li>
<li>Bilingual proficiency in Arabic and English (oral and written) is a plus.</li>
<li>Business development and client relationship building skills.</li>
<li>Willingness to challenge the ‘norms’ and to create a cohesive and effective working team.</li>
<li>Excellent project management skills.</li>
<li>Experience in applying the international standards on auditing (ISAs) on the external audit of financial services with excellent IFRS knowledge relevant to the FS practice (such as IFRS 9, 17) and financial services regulations.</li>
<li>Knowledge in any audit technologies, and experience using data analytics tools is a plus.</li>
<li>Commitment to valuing differences and working alongside diverse people and perspectives.</li>
<li>Thorough technical skills and experience regarding applicable accounting reporting and auditing standards, with demonstrated exceptional performance.</li>
<li>Experience in the design of engagement procedures based on risk and materiality.</li>
<li>Previous experience in coaching and leading engagement teams.</li>
<li>Strong technical knowledge and having the ability to research issues, present alternatives and conclusions to client/Manager.</li>
</ul>
<h4>How you’ll make a difference</h4>
<p>At PwC Middle East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p>
<h4>Why you’ll love working at PwC</h4>
<p>At PwC Middle East, you’ll find more than just a job – you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.<br><br><p><b>About the Role</b></p><br><br><p>Our Restaurant & Bar Manager (Resto-Bar Manager) is responsible for the overall management, profitability, guest satisfaction, and operational excellence of the restaurant and bar. This role oversees daily operations, leads and develops the service and bar teams, ensures compliance with health and safety regulations, drives revenue growth, and delivers an exceptional dining and beverage experience aligned with the brand standards.</p><br><br><br><p><b>What you will do:</b></p><br><br><p><b>Beverage Service Management</b></p><br><br><ul><li>Lead and oversee all bar operations, ensuring the delivery of exceptional beverage experiences and service standards.</li><li>Lead the design, implementation, and continuous enhancement of beverage manuals, Seasonal beverage menus, cocktail menus, wine selections, and promotional strategies to optimize operational consistency, guest engagement, and profitability.</li><li>Train, coach, and develop bartenders and bar service team members on product knowledge, mixology techniques, sales skills, and guest engagement.</li><li>Ensure the highest standards of beverage preparation, presentation, service delivery, consistency, and quality across all shifts in accordance with brand standards and operational requirements.</li><li>Optimize fast moving items availability, inventory and cost efficiency.</li><li>Drive beverage revenue and profitability by analyzing sales performance, identifying growth opportunities, and implementing strategic upselling, menu engineering, pricing, and promotional initiatives that enhance both guest experience and commercial results.</li><li>Maintain exceptional standards of bar presentation, cleanliness, organization, and equipment maintenance to support operational excellence and an outstanding guest experience.</li><li>Safeguard beverage assets and ensure accurate inventory reconciliation, stock accountability, and financial controls.</li><li>Oversee and enforce compliance with responsible alcohol service standards, health and safety regulations, and licensing requirements, ensuring operational integrity, regulatory compliance, and a safe environment for guests and team members.</li></ul><br><p><b>Food Service Management</b></p><br><br><ul><li>Oversee the daily operations of the restaurant, ensuring efficient service delivery and exceptional guest experiences and consistently high service standards.</li><li>Ensure compliance with established food service standards, operational procedures, and brand requirements.</li><li>Collaborate with the culinary team to maintain food quality, consistency, presentation, and menu execution.</li><li>Ensure effective coordination between kitchen and service teams to support seamless operations</li><li>Handle guest feedback, complaints, and service recovery professionally to ensure complete guest satisfaction.</li><li>Collaborate closely with the Executive Chef and Food & Beverage leadership to develop complementary food and beverage pairings and enhance the overall dining experience.</li><li>Monitor restaurant operations to ensure service efficiency, product quality, cleanliness, and compliance with Four Seasons standards.</li><li>Observe the condition of restaurant facilities and equipment, recommending improvements when needed to maintain a luxury environment.</li><li>Monitor dining room performance, reservation management, table turnover, and guest flow to optimize revenue opportunities.</li><li>Analyze food sales performance and recommend improvements to menu offerings, pricing strategies, and service delivery.</li><li>Manage food cost controls through effective inventory management, waste reduction initiatives, and portion control measures.</li><li>Support the planning and execution of promotions, special events, and seasonal food-related initiatives.</li><li>Maintain the highest standards of food safety, hygiene, sanitation, and regulatory compliance.</li><li>Select, train, coach, motivate, evaluate, and develop team members to achieve exceptional performance and uphold Four Seasons service standards.</li><li>Control labor costs and operating expenses through effective scheduling, budgeting, purchasing decisions, inventory management, and cash controls.</li><li>Conduct daily briefings and regular departmental meetings to communicate operational updates, promote engagement, and support continuous learning.</li><li>Attend operational meetings to ensure effective communication and collaboration with other hotel departments.</li><li>Foster a positive, collaborative, and high-performing team culture built on coaching, accountability, and continuous development.</li><li>Adhere to company policies, grooming standards, and performance expectations.</li><li>Ensure compliance with Four Seasons Category One and Two Work Rules and Standards of Conduct (EmPact).</li></ul><br><p><b>What you bring:</b></p><br><br><ul><li>High School Diploma or equivalent; a degree or diploma in Hospitality Management or a related field is preferred.</li><li>Minimum 5–7 years of experience in restaurant, bar, or hospitality operations.</li><li>At least 2–3 years in a leadership role within luxury hospitality or a high-volume restaurant or bar environment.</li><li>Strong knowledge of food and beverage operations, including mixology and wine service.</li><li>Proficiency in POS systems, inventory management, and financial reporting.</li><li>A results-oriented and highly organized professional with strong decision-making abilities, capable of performing effectively under pressure while demonstrating adaptability, resilience, and a consistently professional appearance and demeanour.</li><li>Brings strong guest experience management and service excellence through effective problem solving, relationship building, and exceptional communication skills that foster exceptional guest experience.</li><li>Leverages strong expertise in food and beverage operations, quality assurance, health and safety compliance, and event management to ensure efficient operations and exceptional guest experiences.</li><li>Exhibit strong financial acumen, revenue management, cost control, commercial awareness, and strategic thinking to drive profitability, optimize business performance, and support sustainable growth.</li><li>Provides effective team leadership by fostering employee engagement, delivering coaching and development, managing performance, and resolving conflicts to build a motivated, high-performing workforce.</li><li>Driven by a passion for crafting exceptional beverage experiences and creating memorable moments that exceed guest expectations.</li><li>Outstanding interpersonal and communication skills, with the ability to engage effectively with diverse guests and teams; fluency in English (required), and Arabic.</li><li>Flexible and adaptable to varying work schedules, including evenings, weekends, and holidays, in a dynamic hospitality environment.</li></ul><br><p><b>What we offer:</b></p><br><br><ul><li>Competitive salary, wages, and a comprehensive benefits package.</li><li>Excellent training and career development opportunities.</li><li>Employee Travel Program (after completing six months of service, eligible employees receive complimentary nights at Four Seasons properties worldwide).</li><li>Complimentary meals during shifts.</li><li>A collaborative, supportive, and inclusive work environment.</li><li>Many other exciting employee benefits and recognition programs.</li></ul><br><p><b>Schedule & hours:</b></p><br><br><ul><li>Full-time position.</li><li>Scheduled days and hours may vary based on operational needs.</li><li>Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.</li></ul><br><br><br><br><br> </div>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves We're building competitive-programming problems and their automatic graders (test cases + checkers) used to train advanced AI coding models.<br> You'll create problems, write both correct and deliberately-wrong solutions, and design the tough test cases that catch subtly-broken code.<br> Your work is what makes the training signal trustworthy.<br> To apply, share: your competitive-programming handle(s) + current/peak rating, any problem-setting experience, and IOI/ICPC/olympiad history.<br> What you'll do Write original algorithmic problems — clear statement, sound constraints, an intended solution; Write correct solutions in C++ and Python; Write realistic wrong solutions (common mistakes) to test against; Build and harden test cases: generators, edge cases, stress and "hacking" tests; Write checkers/interactors (testlib) for problems with more than one valid answer; Confirm the quality bar: correct solutions pass, wrong ones fail, within time limits.<br> What we look for Strong competitive programming background, shown by a public profile — a Codeforces rating (see levels below), OR an IOI / ICPC / national-olympiad record; Fluent contest C++ (STL, complexity); comfortable writing Python; Can explain why a solution is wrong and build an input that breaks it; Strong written English (C1+).<br> Levels (by Codeforces rating, or equivalent olympiad achievement): Associate — 1700–2100 (Expert / Candidate Master): easier problems; Expert — 2200–2600 (Master / Grandmaster): harder problems Senior / Reviewer — 2600+ (Int'l Grandmaster) or IOI/ICPC medalist: hardest problems + quality review.<br> Nice to have IOI / ICPC alumni and top competitive programmers especially encouraged to apply; Experience setting or testing problems for real contests (Codeforces rounds, ICPC, national olympiads, online judges); Testlib experience (checkers, validators, generators); Experience creating data for LLM code benchmarks or similar RL / evaluation datasets.<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10-20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Tasks must be submitted by the deadline and meet the listed acceptance criteria to be accepted.<br> Compensation Paid per accepted task.<br> Your rate depends on the qualification tier you reach and how efficiently you complete tasks — up to the equivalent of $90/hr .<br> Because payment is per task, a faster pace raises your effective hourly rate.<br></span> </div>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p>
<p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p>
<h4>Responsibilities</h4>
<ul>
<li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li>
<li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li>
<li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li>
<li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li>
<li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li>
<li>Audit usage data to optimize platform performance and identify underutilized features.</li>
<li>Translate technical documentation into clear training resources for non-technical teams.</li>
<li>Conduct business review health checks to align product performance with client goals.</li>
<li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li>
<li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li>
<li>Advocate for customers by converting feedback into structured product feature requests.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li>
<li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li>
<li>Experience using AI tools, including prompt engineering and AI-based integrations.</li>
<li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li>
<li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li>
<li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li>
<li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li>
<li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li>
</ul>
<h4>Benefits</h4>
<h4>What we offer</h4>
<ul>
<li>YC-backed with real traction — we are in-market, growing, and trusted by enterprise names you know.</li>
<li>Outsized career trajectory — early team members grow into leadership as we scale globally.</li>
<li>Real ownership — your work will be seen, felt, and talked about company-wide.</li>
<li>High-trust team — no politics, no bureaucracy; we move fast and support each other.</li>
<li>Competitive compensation — top-of-market salary plus equity and full benefits.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p>
<p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p>
<h4>Responsibilities</h4>
<ul>
<li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li>
<li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li>
<li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li>
<li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li>
<li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li>
<li>Audit usage data to optimize platform performance and identify underutilized features.</li>
<li>Translate technical documentation into clear training resources for non-technical teams.</li>
<li>Conduct business review health checks to align product performance with client goals.</li>
<li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li>
<li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li>
<li>Advocate for customers by converting feedback into structured product feature requests.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li>
<li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li>
<li>Experience using AI tools, including prompt engineering and AI-based integrations.</li>
<li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li>
<li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li>
<li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li>
<li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li>
<li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li>
</ul>
<h4>Benefits</h4>
<h4>What we offer</h4>
<ul>
<li>YC-backed with real traction — we are in-market, growing, and trusted by enterprise names you know.</li>
<li>Outsized career trajectory — early team members grow into leadership as we scale globally.</li>
<li>Real ownership — your work will be seen, felt, and talked about company-wide.</li>
<li>High-trust team — no politics, no bureaucracy; we move fast and support each other.</li>
<li>Competitive compensation — top-of-market salary plus equity and full benefits.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p>
<p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p>
<h4>Responsibilities</h4>
<ul>
<li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li>
<li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li>
<li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li>
<li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li>
<li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li>
<li>Audit usage data to optimize platform performance and identify underutilized features.</li>
<li>Translate technical documentation into clear training resources for non-technical teams.</li>
<li>Conduct business review health checks to align product performance with client goals.</li>
<li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li>
<li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li>
<li>Advocate for customers by converting feedback into structured product feature requests.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li>
<li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li>
<li>Experience using AI tools, including prompt engineering and AI-based integrations.</li>
<li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li>
<li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li>
<li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li>
<li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li>
<li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li>
</ul>
<h4>Benefits</h4>
<h4>What we offer</h4>
<ul>
<li>YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.</li>
<li>Outsized career trajectory early team members grow into leadership as we scale globally.</li>
<li>Real ownership your work will be seen, felt, and talked about company-wide.</li>
<li>High-trust team no politics, no bureaucracy; we move fast and support each other.</li>
<li>Competitive compensation top-of-market salary plus equity and full benefits.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p>
<p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p>
<h4>Responsibilities</h4>
<ul>
<li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li>
<li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li>
<li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li>
<li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li>
<li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li>
<li>Audit usage data to optimize platform performance and identify underutilized features.</li>
<li>Translate technical documentation into clear training resources for non-technical teams.</li>
<li>Conduct business review health checks to align product performance with client goals.</li>
<li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li>
<li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li>
<li>Advocate for customers by converting feedback into structured product feature requests.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li>
<li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li>
<li>Experience using AI tools, including prompt engineering and AI-based integrations.</li>
<li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li>
<li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li>
<li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li>
<li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li>
<li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li>
</ul>
<h4>Benefits</h4>
<h4>What we offer</h4>
<ul>
<li>YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.</li>
<li>Outsized career trajectory early team members grow into leadership as we scale globally.</li>
<li>Real ownership your work will be seen, felt, and talked about company-wide.</li>
<li>High-trust team no politics, no bureaucracy; we move fast and support each other.</li>
<li>Competitive compensation top-of-market salary plus equity and full benefits.</li>
</ul></p><p></p>
Hikma Pharmaceuticals PLC
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong><span>Location:</span></strong> Amman, Jordan</p><br><p><strong>Job Type:</strong> Full-time</p><br><p><strong>Hashtag:</strong> #LI-OS1</p><br><p><strong>About Us</strong>:</p><br><p>For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission.</p><br><p>As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 9 R&D centers across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients. </p><br><p><strong>Description:</strong></p><br><p>We are looking for a talented <strong>Associate Scientist, Analytical Research </strong>to join us. At Hikma you’ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We’re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</p><br><p>If you want to be part of a team that cares about impact, this is the place for you.</p><br><p><strong>JOB PURPOSE:</strong></p><br><p>To help design and execute research projects while performing various laboratory tests while analysing project information to develop new products and technologies and improve existing ones.</p><br><p><strong>Key Responsibilities:</strong></p><br><p>Description Policies, Processes & Procedures :</p><br><ul><li>Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner Day- to-day operations</li><li>Follows the day-to-day operations related to own job to ensure continuity of work Job Specific Accountabilities</li><li>Implements all analytical research activities including initiation, designs, routine procedures, and reports any faced issues to support product development efficiently.</li><li>Be able to work in the lab all day, handle sensitive instruments, and have a strong understanding of how these instruments function.</li><li>Capable of preparing all types of chemical solutions and handling them safely in the lab.</li><li>Conducts the development activities for basic pharmaceutical formulations including initiation and reporting any faced obstacles to support product development in a timely manner with considerations for scale-up/ tech-transfer.</li><li>Demonstrates excellent oral and written communication skills with ability to present results through written reports, publications and related documentation</li><li>Summarizes and critically evaluates the study results in order to develop and test new hypotheses, execute experiments and author technical reports</li><li>Participates in the development and scale-up processes from bench top to pilot scale in order to assist in technology transfer to commercial plants</li><li>Establishes a knowledge base by actively seeking out technologies and tracking publications in relevant fields to keep Hikma informed of research and industry developments</li><li>Gathers and provides new perspectives, arriving at solutions based on multiples sources of information to evaluate and solve complex technical challenges that arise on both internal and external projects</li><li>Analyses and evaluates test results to make well-reasoned strategic recommendations that inform future R&D decisions at Hikma</li><li>Collaborates and gains commitment with stakeholders internally and externally to achieve project objectives in support of product development and approval Continuous Improvement</li><li>Contributes to the identification of opportunities for continuous improvement of processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement Reporting</li><li>Assists in the preparation of timely and accurate reports of Research & Development to meet company and department requirements, policies and standards Safety, Quality & Environment</li><li>Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment. Related Assignments</li><li>Performs other related duties or assignments as directed </li></ul><p><strong>Qualifications:</strong></p><br><p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p><br><p><strong>Experience:</strong></p><br><ul><li>1–3 years of relevant experience in pharmaceutical industry in research & development or a laboratory setting.</li></ul><p><strong>Education:</strong></p><br><ul><li>Bachelor’s degree in Chemistry.</li></ul><p><strong>Additional Requirements:</strong></p><br><ul><li>Able to work with oncology/potent products and perform tasks that require physical effort. </li><li>Minimum Experience: 1-3 years of experience in the pharmaceutical industry with a R&D/ AR focus preferred or QC.</li><li>Flexibility to work on the night shift and long night shift.</li></ul><p><strong>Language:</strong></p><br><ul><li>Very good English (written and spoken).</li></ul><p><strong>Required Skills:</strong></p><br><ul><li>Proficiency in MS Office (Word, Excel, PowerPoint).</li><li>Familiarity with SAP (preferred).</li><li>Ability to work independently and manage multiple tasks.</li><li>Strong teamwork and collaboration skills.</li><li>Knowledge of FDA Current Good Manufacturing Practices (cGMP).</li><li>Quick learner with flexibility and adaptability.</li><li>Active listening and strong motivation.</li></ul><p><strong>Learn more about Hikma in Jordan </strong><strong>hikma-jordan-factsheet-aug-2025-en.pdf</strong></p><br> </div>
Client of United Nation careers
Jordan - Amman
<p>Org. Setting and Reporting UNRWA, the largest United Nations operation in the Middle East with over 25,000 staff and complementary personnel across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The incumbent of this post reports to the Director of Human Resources (DHR). The incumbent of the post provides direct supervision to a number of professional and general services staff members and/or other personnel.</p><h2>Responsibilities</h2><ul><li>Manages the Human Resources Policies and Administrative Law Division (HRPAL); plans and coordinates the Division s work objectives ensuring that comprehensive objectives and work plans are established and met; identifies and resolves any operational/management issues affecting the quality of services provided by the Division.</li><li>Develops human resources (HR) policies, practices, and procedures to meet the evolving Agency needs in the context of strategic planning, goals, and objectives and provides proactive and innovative approaches and guidelines on the interpretation and implementation of the Agency s policies and procedures related to the delivery of human resources services in consultations with stakeholders across the Agency at HQ, field and Executive Management level.</li><li>Prepares rules, policy, position papers and proposals representing UNRWA s views on human resources issues and reforms in all areas of HR including recruitment/staffing, staff development, performance management, grievances and HR legal, HR services, benefits and entitlements and staff wellbeing to ensure contemporary, UN-aligned HR practices across UNRWA; provides advice to Field and HQ management in line with the policies and guidelines ensuring consistent application across the Agency and undertaking applicable reviews of HR practices in Fields and HQ; coordinates with DLA, as required, in consultation with DHR;</li><li>Leads and directs the work of subordinate staff in relation to appeals and grievances; in close collaboration with DLA contributes to designing, maintaining and updating the administrative and employment law systems for Agency staff;</li><li>Represents HRD in inter-agency meetings and inter-agency cooperation projects as assigned by DHR; holds consultations with staff unions, government representative or inter-agency officials or missions as instructed. Acts for the Director during his or her absence, with full responsibility for HRD when designated by DHR;</li><li>keeps abreast of wider UN issuances and international best practices and trends by liaising with professional peers, attending meetings and seminars, conducting research and analyzing the impact of such developments and issuances on the Agency s HR strategies, policies and procedures; reviews and updates the Agency s Staff Rules and Regulations and policy issuances; accordingly,</li><li>Serve as the primary policy advisor to the Director of Human Resources, providing strategic guidance and expertise on HR policies and practices; ensures consistent application of HR policies across the Agency through training for managers and other stakeholders in the Field Offices in best HR practices and lessons learned; coordinates with the Department of Legal Affairs on disciplinary and appeals processes.</li><li>Deputizes the Director of Human Resources.</li></ul><h2>Competencies</h2><p>UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default.</p><ul><li>Leading and Supervising</li><li>Relating and Networking</li><li>Formulating Strategies and Concepts</li><li>Managing Complexity and Change</li><li>Innovating and Taking Risks</li></ul><h2><br></h2><p><strong>Desired Candidate Profile</strong></p><p><strong>Education</strong></p><p>Advanced university degree (master s or equivalent) from an accredited educational institution in human resources management, public or business administration, law or in a related area such as social or behavioral sciences.</p><p>Job - Specific Qualification Not available.</p><p><strong>Work Experience</strong></p><p>At least ten years of relevant and progressive/varied human resources experience, including a minimum of five years in the UN system, or in international or governmental institutions at a senior supervisory level. In addition to at least five years of experience in human resources regulatory framework design, including staff relations and case management, as well as a minimum of five years of experience leading and managing teams is required. Unless already serving as an international staff member in the UN Common System, a candidate for an international post must have at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number is required. Familiarity with the history of contemporary problems in the Middle East is desirable. Familiarity with UN Common System practices is desirable.</p>
INGOT
Jordan - Amman
<p>At INGOT, we believe in building high-performing teams where everyone is in the right seat not just filling a role but thriving in it. Our approach emphasizes getting the right people in the right positions to drive business growth and success. Here s what that means for YOU: You ll excel at what you do because you re in a role that aligns with your skills and passions You ll be aligned with our core values - High Ethics, Commitment and Innovation we re looking for team members who get it, want it, and have the capacity to do it We want you to thrive in an environment where your contributions matter, and you can make an impact on our mission If you re a high-energy, results-driven professional who s ready to take on a role that matches your expertise and values, we d love to connect! Check out the details below and see if this is the right fit for you. Purpose of Role/Summary: The QA Lead is responsible for defining, implementing, and overseeing quality assurance strategies across all software development projects. This role involves leading the QA team, ensuring high standards of product quality, and aligning testing efforts with business and technical goals. The QA Lead acts as a bridge between stakeholders, developers, and QA engineers to ensure the delivery of reliable, high-quality software within scope and timelines. Main Activities and Responsibilities: Define and implement QA strategy, processes, and best practices across projects Lead, mentor, and support QA engineers, ensuring their growth and performance Design and oversee test plans, test cases, and test execution (manual and automated) Ensure comprehensive test coverage across functional, integration, regression, and performance testing Establish and maintain automated testing frameworks and CI/CD quality gates Collaborate with developers, product managers, and stakeholders to clarify requirements and ensure testability Collaborate with other developers, designers, QA testers, system analysts, and business analysts to ensure cohesive development efforts Identify risks, gaps, and areas for improvement in quality processes and propose solutions Monitor and report on quality metrics, defects, and testing progress Ensure timely detection, reporting, and tracking of defects, including root cause analysis Drive continuous improvement in QA practices, tools, and methodologies Coordinate release validation and sign-off processes Ensure proper documentation of test processes, cases, and results Promote a quality-first mindset across the development lifecycle Any other duties relevant to the role. Required Skills & Experience: Bachelor s degree in Computer Science or related field (or equivalent experience) Fluent in English both written and spoken. Strong experience in software testing (manual and automated) Proven experience in leading QA teams and managing testing processes Deep understanding of SDLC, STLC, and Agile methodologies Experience with test management tools (e.g., TestRail, Zephyr, Allure TestOps) Experience with automation frameworks (e.g., Selenium, Playwright, Cypress, or similar) Knowledge of API testing tools (e.g., Postman, RestAssured) Experience with performance and load testing tools (e.g., JMeter, k6) Familiarity with CI/CD pipelines (e.g., GitHub Actions, Jenkins) Strong analytical and problem-solving skills Experience with SQL / No-SQL databases for validation and data testing Experience with automated testing tools and CI/CD pipelines (e.g., Github Actions, Jenkins) Experience with financial trading systems will be considered a strong advantage Understanding of monitoring tools and quality metrics (Grafana, Prometheus is a plus) Further Info: Working hours are 09:00 18:00 Monday to Friday The role is fully Remote Friendly and fun working environment Flexitime A competitive compensation package which includes great benefits Monthly social activities</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Computer Science or related field (or equivalent experience) Fluent in English both written and spoken. Strong experience in software testing (manual and automated) Proven experience in leading QA teams and managing testing processes Deep understanding of SDLC, STLC, and Agile methodologies Experience with test management tools (e.g., TestRail, Zephyr, Allure TestOps) Experience with automation frameworks (e.g., Selenium, Playwright, Cypress, or similar) Knowledge of API testing tools (e.g., Postman, RestAssured) Experience with performance and load testing tools (e.g., JMeter, k6) Familiarity with CI/CD pipelines (e.g., GitHub Actions, Jenkins) Strong analytical and problem-solving skills Experience with SQL / No-SQL databases for validation and data testing Experience with automated testing tools and CI/CD pipelines (e.g., Github Actions, Jenkins) Experience with financial trading systems will be considered a strong advantage Understanding of monitoring tools and quality metrics (Grafana, Prometheus is a plus)</p>