Mining engineer Jobs - Amman Jordan

<p>We are looking to recruit Support &amp; Implementation Engineers who will provide high-level onsite and remote IT technical liaison. The Support &amp; Implementation Engineer will be responsible for enterprise solutions implementations and support services for incidents or issues. The position will require close collaboration with other technical support and engineering teams at different levels. Responsibilities Implement and install solutions at customer's infrastructure platforms. Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers. Act positively and respond promptly to the customer s requests/tickets. Prepare, review and ensure the accuracy of technical documentation. Conduct Preventive / Corrective Maintenance visits. Perform any other job-related duties related to work.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Information Technology, Engineering/Science, Computer application, or any related field.</li><li>At least 2 years experience in a similar field.</li><li>Willing to travel and work extra hours when needed.</li><li>Experience in database engines (Oracle, MS-SQL, and PostgreSQL).</li><li>Experience in operating systems (Linux and MS Windows).</li><li>Developed knowledge in cloud Infrastructure Orchestration Tools (Ex. Kubernetes, HashiCorp Nomad)</li><li>Working experience in application servers (Ex. Apache Tomcat, Oracle WebLogic, IBM WebSphere).</li><li>Knowledge and acquired skills of DevOps techniques including (CI/CD, Helm, Ansible)</li><li>Knowledge in Directory Services (AD &amp; LDAP).</li><li>Excellent personal skills Professional effective communication, verbal and written Customer oriented mentality Details oriented and a team player Initiative and self-managed Time management and result oriented</li><li>Experience in one or more of the below is a plus: Experience in large enterprise environments with emphasis on payments, remittance solutions.</li><li>Experience in Cloud Computing, Virtualization Technologies, Storage, Network Infrastructure.</li><li>Implementation experience of High Availability &amp; Disaster Recovery, Backup &amp; Recovery Strategies.</li><li>Knowledge of PKI Infrastructure and Certificate Authorities.</li><li>Knowledge of database engines (MySQL and NoSQL Databases).</li><li>Knowledge of server and client operating systems (Linux Distros, MS Windows).</li><li>Knowledge in Object Storage management.</li><li>Knowledge of Security Authentication and Authorization Solutions (HashiCorp Vault and Keycloak).</li><li>Knowledge in Cloud-based Solution Infrastructure (AWS, Azure, Google Cloud, OCI, IBM).</li></ul>

<p><b>Job Summary </b>The Plant Engineer at CROWN Middle East Can Manufacturing Ltd will be responsible for overseeing the operational efficiency, maintenance, and reliability of plant equipment and facilities. This role involves ensuring smooth production processes, implementing continuous improvement initiatives, and maintaining a safe and compliant working environment. Job Responsibilities * Develop, implement, and manage preventative maintenance programs for all plant machinery and facilities to minimize downtime and optimize performance. * Troubleshoot and diagnose mechanical, electrical, and pneumatic issues on production lines, and oversee or perform necessary repairs. * Lead and participate in continuous improvement projects, focusing on optimizing processes, reducing waste, and improving overall equipment effectiveness (OEE). * Manage and supervise maintenance technicians and other technical staff, including scheduling, training, and performance evaluations. * Ensure compliance with all safety regulations, environmental standards, and company policies, conducting regular inspections and audits. * Collaborate with production, quality, and other departments to identify and resolve operational challenges and support production targets. * Manage spare parts inventory, procure necessary equipment and services, and manage relationships with external vendors and contractors. * Develop and manage the plant's capital expenditure budget for equipment upgrades, replacements, and facility improvements. * Prepare and maintain technical documentation, including equipment manuals, maintenance logs, and engineering drawings. * Support new equipment installation, commissioning, and optimization projects.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related field. * Minimum of 2 years of experience in a plant engineering or maintenance management role within a manufacturing environment, preferably in the can manufacturing or similar high-volume production industry. * Strong understanding of mechanical, electrical, hydraulic, and pneumatic systems. * Proven experience with CMMS (Computerized Maintenance Management Systems) and lean manufacturing principles. * Demonstrated ability to lead and mentor technical teams. * Excellent problem-solving, analytical, and decision-making skills. * Proficiency in AutoCAD or similar CAD software for reviewing and developing engineering drawings. * Strong communication (written and verbal) and interpersonal skills. * Ability to work effectively in a fast-paced, dynamic manufacturing environment. * Knowledge of health, safety, and environmental regulations relevant to manufacturing operations.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b><span><u>About the Job</u></span><span>​</span></b><br><span>As a </span><b><span>Senior Quality Engineer</span></b><span> at Aspire, you will develop and execute exploratory and automated tests to ensure product quality. You will be an integral part of our company’s product development process. Our ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs while being cost-effective.</span><br><br><span>​</span><br><br><span><span><u>What you'll do</u></span></span><br></span><ul><li><span>Review and comprehend User Stories for the assigned projects and send any questions or required clarifications directly to the client.</span><br></li><li><span>Ensure the full understanding of the requirements among the testing team.</span><br></li><li><span>Develop and maintain high-level test cases and scenarios.</span><br></li><li><span>Ensure timely testing for each build as required by the client.</span><br></li><li><span>Provide status reports to the client as required.</span><br></li><li><span>Develop the production release testing plan and manage the testing on the day of the production release.</span><br></li><li><span>Identify suitable test scenarios for automation and develop, execute, and maintain automated test cases using Tricentis Tosca.</span><br></li><li><span>Contribute to the continuous improvement and maintenance of the test automation framework and automated test suites.</span><br></li><li><span>Analyze automation results, investigate failures, and report and track defects as required.</span><br></li></ul><span><span><u>What you'll need</u></span></span><br><ul><li><span>Bachelor’s Degree in Computer Science or a similar field.</span><br></li><li><span>Minimum of 4 years of experience in software testing, including hands-on experience in Web and Mobile testing.</span><br></li><li><span>Extensive experience in Web and Mobile testing.</span><br></li><li><span>Strong expertise in API testing and validating API responses.</span><br></li><li><span>Experience in Database testing.</span><br></li><li><span>Hands-on experience in test automation using Tricentis Tosca.</span><br></li><li><span>Experience in designing, developing, executing, and maintaining automated test cases.</span><br></li><li><span>Ability to understand and analyze complex software requirements and specifications.</span><br></li><li><span>Experience with Agile/Scrum methodologies and defect management tools such as Jira is a plus.</span><br></li><li><span>Awareness or knowledge of IT security best practices as defined by ISO/SOC or similar standards.</span><br></li></ul><span>​</span><br><br><b><span><span><span><span><span><u>Why Aspire&nbsp;</u></span></span></span></span></span></b><br><ul><li><span><span><span><span><span><span><span><span><span><span><span><span><span>Be part of a (Remote is here-to-stay) organization</span></span></span></span></span></span></span></span></span></span></span></span></span><br></li><li><span><span><span><span><span><span><span><span><span><span><span><span><span>Work and learn from great minds</span></span></span></span></span></span></span></span></span></span></span></span></span><br></li><li><span><span><span><span><span><span><span><span><span><span><span><span><span>Explore new opportunities to learn and grow every day by attending technical and nontechnical training</span></span></span></span></span></span></span></span></span></span></span></span></span><br></li><li><span><span><span><span><span><span><span><span><span><span><span><span><span>Get market exposure by working with international tech leaders</span></span></span></span></span></span></span></span></span></span></span></span></span><br></li><li><span><span><span><span><span><span><span><span><span><span><span><span><span>Nursery reimbursement benefit</span></span></span></span></span></span></span></span></span></span></span></span></span><br></li><li><span><span><span><span><span><span><span><span><span><span><span><span><span>Attend virtual and onsite international tech conferences</span></span></span></span></span></span></span></span></span></span></span></span></span><br></li><li><span><span><span><span><span><span><span><span><span><span><span><span><span>Exposure to work in an IT environment that adheres to rigorous security and compliance standards defined by ISO / SOC</span></span></span></span></span></span></span></span></span></span></span></span></span><br></li></ul><span>​</span><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Senior Technical and Engineering Manager responsible for all engineering/technical aspects of the Company's operations, inclusive of value engineering opportunities, construction and overall methodology, method statements, engineering design drawings, shop drawings and material submittals and follow up approval. This position also manages the preparation/verification of detailed constructional drawings, negotiation and securing of technical and statutory approvals to achieve and monitor the optimum effectiveness.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Develop and implement technical strategies aligned with organizational goals.</p><br> <p>Oversee the planning, execution, and completion of engineering projects, ensuring they meet quality, budget, and timeline requirements.</p><br> <p>Provide technical guidance and oversight on complex engineering problems and projects.</p><br> <p>Manage and allocate resources effectively to optimize project outcomes and team performance.</p><br> <p>Collaborate with cross-functional teams, stakeholders, and clients to understand project requirements and deliver solutions.</p><br> <p>Drive innovation and continuous improvement initiatives to enhance engineering processes and product development.</p><br> <p>Identify and mitigate risks associated with engineering projects and ensure compliance with industry standards and regulations.</p><br> <p>Develop and manage budgets for engineering projects and departmental operations.</p><br> <p>Monitor and evaluate the performance of engineering projects and team members, implementing corrective actions as necessary to achieve objectives.</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Profound understanding of engineering principles and technical concepts across multiple disciplines.</p><br> <p>Demonstrated leadership skills in managing interdisciplinary teams and complex projects.</p><br> <p>Strong project management abilities to oversee project lifecycles, budgets, and schedules effectively.</p><br> <p>Advanced problem-solving capabilities to address technical challenges and drive innovative solutions.</p><br> <p>Excellent communication and stakeholder management skills to facilitate collaboration and ensure project success.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 years working experience, 5 years in a relevant supervisory position, 2 years GCC experience is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Resilience<br>Quality_321977507<br>Leadership_321977503<br>Cost Management L4<br>QA/QC L4<br>Geotechnical Engineering L4<br>Drawings/Specifications L4<br>HSE L4<br>Build High-Performing Teams<br>Speed of Execution<br>Build Process and Systems<br>Provide Direction<br>Drive Cost Optimization<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Civil Engineering or Engineering<br>Profesional degree in MMUP Engineer Registration (UPDA)<br><br><br><br> </div>

<p>Role Summary: The NOC Tier 3 is the Senior Subject Matter Expert (SME) responsible for the design, architecture, and deployment of complex, large-scale network solutions. This role provides the highest level of technical expertise, sets standards, performs advanced capacity planning, and is the final technical escalation point, driving innovation and defining the future state of Acuative's global infrastructure. Core Responsibilities: Network Architecture &amp; Design: Lead the high-level and low-level design of enterprise network solutions, including core routing, spine-and-leaf fabrics, and multi-vendor security architectures. Strategic Planning: Conduct capacity planning, performance modeling, and define technology roadmaps to ensure the network can support future business growth and demands. Advanced Security &amp; Compliance: Serve as the SME for advanced security systems (e.g., SD-WAN, zero trust models, NAC), ensuring compliance with security standards and regulations. Complex Systems Integration: Lead the technical integration of new or merged systems, vendors, and cloud network connectivity (AWS/Azure) into the existing global infrastructure. Mentorship &amp; Standard Setting: Establish best practices and standards for Tier 1 and Tier 2 engineers, conduct knowledge transfer sessions, and ensure consistent application of security and operational policies. Essential Skills and Knowledge: Expert Networking &amp; Security: Mastery of complex enterprise environments, including MPLS, SD-WAN technologies, advanced BGP design, and expert-level security implementation and auditing. Cloud Networking: Deep understanding and hands-on experience with networking in public cloud environments. Automation &amp; Orchestration: Proven ability to leverage automation tools and scripting to deploy, manage, and scale network infrastructure. Vendor Management: Experience evaluating new network technologies and managing vendor relationships for technical feasibility and integration.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum of 6+ years of expert-level experience in network engineering, architecture, or a similar senior technical consultant role. Bachelor's degree in computer science, IT, Network Engineering, or a related field required (or equivalent work experience). Certifications (Required): Must possess a current, expert-level certification such as Cisco Certified Network Professional (CCNP), Fortinet Certified Engineer (NSE 7), or Juniper Networks Certified Professional (JNCIP). Certifications (Desired): Cisco Certified Internetwork Expert (CCIE), AWS Certified Advanced Networking, or other equivalent expert vendor certification.</p>

<p>We are seeking a seasoned Senior Project Engineer with strong experience in industrial environments to work on complex projects from engineering through construction, commissioning and handover. The role involves supporting in overseeing full project lifecycles, ensuring delivery on time, within budget, and in line with quality and safety standards across industrial settings.</p><p>Key Requirements</p><ul><li>6+ years of experience, with proven experience in managing projects within industrial environments</li><li>PMP certification ( mandatory )</li><li>Proven experience managing projects across all stages: engineering, construction, commissioning, handover, and closure</li><li>Background in mechanical engineering ; candidates with electrical or industrial engineering backgrounds also considered</li><li>Strong documentation and reporting experience for tracking progress and performance</li><li>Strong computer proficiency.</li><li>Demonstrated adherence to HSE regulations and practices in industrial projects</li></ul><p>Preferred Qualifications</p><ul><li>Knowledge of FIDIC conditions of contract</li></ul><p>Other Qualifications</p><ul><li>Strong communication and stakeholder management skills</li><li>Leadership, negotiation, and conflict resolution capabilities</li><li>High level of organization, time management, and problem-solving ability</li><li>Ability to work under pressure and meet tight deadlines</li></ul><p>Key Responsibilities</p><ul><li>Support in leading projects through all phases: engineering, procurement, construction, commissioning, handover, and closure</li><li>Plan, execute, monitor, and control project scope, schedule, cost, and quality</li><li>Coordinate multidisciplinary teams and contractors</li><li>Ensure compliance with HSE policies and regulatory requirements</li><li>Support in managing project budgets, schedules, risks, and resources</li><li>Support in overseeing contract administration and change management</li><li>Prepare progress reports and provide regular status updates to stakeholders</li><li>Resolve issues and risks impacting project delivery</li><li>Ensure client satisfaction and successful project outcomes</li></ul><p>If you would like to know more about the Global Consulting Bootcamp Visit: https://caseinpointco.com/global-consultant-bootcamp/</p><p>If you would like to know more about the MC Club Visit: https://menaconsultant.com/mc-club/</p><p><strong>Desired Candidate Profile</strong></p><ul><li>6+ years of experience, with proven experience in managing projects within industrial environments</li><li>PMP certification ( mandatory )</li><li>Proven experience managing projects across all stages: engineering, construction, commissioning, handover, and closure</li><li>Background in mechanical engineering ; candidates with electrical or industrial engineering backgrounds also considered</li><li>Strong documentation and reporting experience for tracking progress and performance</li><li>Strong computer proficiency.</li><li>Demonstrated adherence to HSE regulations and practices in industrial projects</li><li>Strong communication and stakeholder management skills</li><li>Leadership, negotiation, and conflict resolution capabilities</li><li>High level of organization, time management, and problem-solving ability</li><li>Ability to work under pressure and meet tight deadlines</li></ul>

<p>We are looking for a Data Scientist &amp; Data QA Engineer to join our team to ensure the quality, reliability, and performance of our data, AI, and machine learning solutions. This role is ideal for someone who enjoys working with data, solving complex problems, automating quality checks, and improving the reliability of AI-driven products.</p><p><strong>Responsibilities:</strong></p><ul><li><strong>Data &amp; QA:</strong> Design and execute data quality checks; validate data for accuracy, completeness, and consistency; perform source-to-target validation and reconciliation; use SQL and Python to investigate anomalies; develop automated testing frameworks; and support regression testing for production data and ML solutions.</li><li><strong>AI &amp; Machine Learning:</strong> Evaluate AI/ML models against business requirements; analyze outputs for inconsistencies; and support testing for model performance, data drift, bias, and reliability alongside Data Scientists and ML Engineers.</li><li><strong>Generative AI, LLM &amp; RAG Validation:</strong> Support the quality of GenAI, LLM, and RAG applications; test responses for accuracy and factuality; identify hallucinations and bias; perform prompt and scenario-based testing; and develop test data for continuous quality monitoring.</li><li><strong>Collaboration:</strong> Partner with Data Scientists, Data, ML, and Software Engineers, and Product teams to define quality standards, test strategies, and acceptance criteria while performing root-cause analysis on defects.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Data Science, Engineering, or a related field.</li><li>Experience in one or more of the following: Data QA, Data Science, Data Engineering, Machine Learning, or AI/ML Testing.</li><li>Strong Python and SQL programming skills.</li><li>Experience with automated testing, preferably PyTest or similar frameworks.</li><li>Solid understanding of data quality concepts and machine learning fundamentals.</li><li>Strong knowledge of prompt engineering and experience designing and evaluating prompts for AI/LLM applications.</li><li>Working knowledge of MCP (Model Context Protocol) servers and how they integrate with AI/LLM applications.</li><li>Experience working with skills files / AI agent configuration and instruction files and understanding how they are used to guide AI workflows.</li><li>Hands-on experience with Claude Code or similar AI-assisted development tools.</li><li>Strong analytical, problem-solving, and communication skills.</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Hands-on experience with Generative AI, LLM applications, RAG architecture, and AI evaluation frameworks such as Ragas, TruLens, or DeepEval .</li><li>Familiarity with LLM platforms such as OpenAI, Anthropic, and Llama , as well as concepts such as data/model drift and bias monitoring.</li><li>Experience with cloud platforms such as AWS, Azure, or GCP and CI/CD processes.</li></ul>

<p><br></p> <p> </p> <p> <strong>About the Role</strong> </p> <p>We are looking for a Data Scientist &amp; Data QA Engineer to join our team to ensure the quality, reliability, and performance of our data, AI, and machine learning solutions. This role is ideal for someone who enjoys working with data, solving complex problems, automating quality checks, and improving the reliability of AI-driven products.</p> <p> </p> <p> <strong>Responsibilities:</strong> </p> <ul> <li>Data &amp; QA: Design and execute data quality checks; validate data for accuracy, completeness, and consistency; perform source-to-target validation and reconciliation; use SQL and Python to investigate anomalies; develop automated testing frameworks; and support regression testing for production data and ML solutions.</li> <li>AI &amp; Machine Learning: Evaluate AI/ML models against business requirements; analyze outputs for inconsistencies; and support testing for model performance, data drift, bias, and reliability alongside Data Scientists and ML Engineers.</li> <li>Generative AI, LLM &amp; RAG Validation: Support the quality of GenAI, LLM, and RAG applications; test responses for accuracy and factuality; identify hallucinations and bias; perform prompt and scenario-based testing; and develop test data for continuous quality monitoring.</li> <li>Collaboration: Partner with Data Scientists, Data, ML, and Software Engineers, and Product teams to define quality standards, test strategies, and acceptance criteria while performing root-cause analysis on defects.</li> </ul> <p> </p> <p> <strong>Profile Requirements:</strong> </p> <ul> <li>Bachelor's degree in Computer Science, Data Science, Engineering, or a related field.</li> <li>Experience in one or more of the following: Data QA, Data Science, Data Engineering, Machine Learning, or AI/ML Testing.</li> <li>Strong Python and SQL programming skills.</li> <li>Experience with automated testing, preferably PyTest or similar frameworks.</li> <li>Solid understanding of data quality concepts and machine learning fundamentals.</li> <li>Strong knowledge of prompt engineering and experience designing and evaluating prompts for AI/LLM applications.</li> <li>Working knowledge of MCP (Model Context Protocol) servers and how they integrate with AI/LLM applications.</li> <li>Experience working with skills files / AI agent configuration and instruction files and understanding how they are used to guide AI workflows.</li> <li>Hands-on experience with Claude Code or similar AI-assisted development tools.</li> <li>Strong analytical, problem-solving, and communication skills.</li> <li>Preferred Qualifications</li> <li>Hands-on experience with Generative AI, LLM applications, RAG architecture, and AI evaluation frameworks such as <strong>Ragas, TruLens, or DeepEval</strong>.</li> <li>Familiarity with LLM platforms such as <strong>OpenAI, Anthropic, and Llama</strong>, as well as concepts such as data/model drift and bias monitoring.</li> <li>Experience with cloud platforms such as <strong>AWS, Azure, or GCP</strong> and CI/CD processes.</li> </ul> <p> </p> <p><br></p>

<p>We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.</p><p>The Job in a Nutshell We are looking for a Senior Full-Stack Engineer to join the Optimization Team and take ownership of the internal tools we build for Foodics' sales, operations, and support functions. This role is highly hands-on and end-to-end you will own products from idea to production: frontend, backend, infrastructure, and the stakeholder conversations that shape what gets built. You will work as the engineering counterpart to a small, fast-moving team that ships internal systems used directly by the business, often without the luxury of detailed specs or established playbooks.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>4+ years of professional full-stack engineering experience with the receipts to back it up production systems you've shipped and supported.</li><li>Strong command of modern JavaScript/TypeScript across the stack: React on the frontend, Node.js/Express (or similar) on the backend.</li><li>Proficiency in SQL and hands-on experience with relational databases, especially PostgreSQL.</li><li>Real, day-to-day fluency with AI coding agents you treat them as production tools, understand their failure modes, and have shipped meaningful work with them.</li><li>Demonstrated ability to deliver complete products end-to-end without waiting for detailed requirements or product specs.</li><li>Comfortable owning infrastructure: deploying to a cloud provider (GCP, AWS, or Azure), managing secrets, and operating production services.</li><li>Strong written and verbal communication in English you will work with non-engineering stakeholders daily.</li><li>High-agency mindset: you close the loop without being asked twice and surface risks early.</li><li>Based in Egypt or Jordan with the legal right to work there.</li></ul><p>Nice to have</p><ul><li>Direct experience deploying and operating on Google Cloud Platform (Cloud Run, Cloud SQL, Secret Manager).</li><li>Familiarity with PostgREST, row-level security, and database-level authorization patterns.</li><li>Experience integrating with Salesforce, Saudi-specific APIs (Wathq, Nafath), or payment platforms.</li><li>Background in SaaS, FinTech, or operations-heavy companies.</li><li>Arabic language skills, for engaging with regional integrations and documentation.</li><li>Open-source contributions or public technical writing.</li></ul>

<p><h4>Description<\/h4>\n<p>This role combines cloud engineering, automation, CI\/CD, and operational excellence across Microsoft Azure and Amazon Web Services (AWS). The engineer designs, builds, and maintains scalable, secure, and automated cloud environments while enabling continuous delivery and high-velocity software deployment.<\/p>\n\n<h4>Key responsibilities:<\/h4>\n<p><strong>Cloud infrastructure engineering (Azure + AWS):<\/strong><br>\nArchitect, deploy, and manage cloud environments using Azure and AWS core services.<br>\nImplement infrastructure as code using Terraform, ARM templates, and AWS CloudFormation.<br>\nOptimize performance, cost, and reliability across multi-cloud environments.<br>\nImplement monitoring and observability using Azure Monitor, CloudWatch, and application performance monitoring tools.<\/p>\n\n<p><strong>DevOps, CI\/CD & automation:<\/strong><br>\nBuild and maintain CI\/CD pipelines using Azure DevOps, GitHub Actions, Jenkins, and AWS CodePipeline, CodeBuild, and CodeDeploy.<br>\nAutomate deployments, testing, and configuration management using Ansible, Terraform, and scripting languages.<\/p>\n\n<p><strong>Containers & orchestration:<\/strong><br>\nDeploy and manage containerized applications using Docker and Kubernetes (AKS\/EKS).<br>\nImplement microservices architectures and automated container pipelines.<\/p>\n\n<p><strong>Security, compliance & reliability:<\/strong><br>\nApply cloud security best practices across Azure and AWS IAM, secrets management, and network security.<br>\nSupport disaster recovery, backup strategies, and high-availability architectures.<br>\nImplement DevSecOps practices and compliance controls.<\/p>\n\n<p><strong>Collaboration & documentation:<\/strong><br>\nWork closely with development, QA, and operations teams to streamline delivery.<br>\nDocument cloud architectures, pipelines, and operational procedures.<\/p>\n\n<h4>Requirements<\/h4>\n<ul>\n<li>7-10 years of experience.<\/li>\n<li>Multi-cloud mastery: Expert-level architecting and deployment across both Microsoft Azure and AWS core services.<\/li>\n<li>Infrastructure as code and automation: Advanced proficiency in Terraform, Ansible, ARM templates, and CloudFormation to ensure environment consistency.<\/li>\n<li>DevOps and CI\/CD: Deep expertise in building robust pipelines using Azure DevOps, GitHub Actions, and AWS-native tools such as CodePipeline and CodeBuild.<\/li>\n<li>Orchestration: Hands-on experience managing containerized microservices via Docker and Kubernetes (AKS\/EKS).<\/li>\n<\/ul>\n\n<h4>Benefits<\/h4>\n<p>This is a 3-month, full-time onsite engagement offering a premium experience for the right consultant:<\/p>\n<ul>\n<li>Global mobility: Full coverage of visa costs and airline tickets (round trip).<\/li>\n<li>Premium stay: High-quality accommodation provided for the duration of the project in Saudi Arabia.<\/li>\n<li>Prestigious portfolio: The opportunity to add a \"Giga-Project\" to your professional record, working alongside top-tier industry leaders.<\/li>\n<li>High impact: A fast-paced, 3-month sprint where your decisions directly shape the technical infrastructure of a historic landmark.<\/li>\n<\/ul><\/p><p><\/p>

<p><h4>Description<\/h4>\n<p>This role combines cloud engineering, automation, CI\/CD, and operational excellence across Microsoft Azure and Amazon Web Services (AWS). The engineer designs, builds, and maintains scalable, secure, and automated cloud environments while enabling continuous delivery and high-velocity software deployment.<\/p>\n\n<h4>Key responsibilities:<\/h4>\n<p><strong>Cloud infrastructure engineering (Azure + AWS):<\/strong><br>\nArchitect, deploy, and manage cloud environments using Azure and AWS core services.<br>\nImplement infrastructure as code using Terraform, ARM templates, and AWS CloudFormation.<br>\nOptimize performance, cost, and reliability across multi-cloud environments.<br>\nImplement monitoring and observability using Azure Monitor, CloudWatch, and application performance monitoring tools.<\/p>\n\n<p><strong>DevOps, CI\/CD & automation:<\/strong><br>\nBuild and maintain CI\/CD pipelines using Azure DevOps, GitHub Actions, Jenkins, and AWS CodePipeline, CodeBuild, and CodeDeploy.<br>\nAutomate deployments, testing, and configuration management using Ansible, Terraform, and scripting languages.<\/p>\n\n<p><strong>Containers & orchestration:<\/strong><br>\nDeploy and manage containerized applications using Docker and Kubernetes (AKS\/EKS).<br>\nImplement microservices architectures and automated container pipelines.<\/p>\n\n<p><strong>Security, compliance & reliability:<\/strong><br>\nApply cloud security best practices across Azure and AWS IAM, secrets management, and network security.<br>\nSupport disaster recovery, backup strategies, and high-availability architectures.<br>\nImplement DevSecOps practices and compliance controls.<\/p>\n\n<p><strong>Collaboration & documentation:<\/strong><br>\nWork closely with development, QA, and operations teams to streamline delivery.<br>\nDocument cloud architectures, pipelines, and operational procedures.<\/p>\n\n<h4>Requirements<\/h4>\n<ul>\n<li>7-10 years of experience.<\/li>\n<li>Multi-cloud mastery: Expert-level architecting and deployment across both Microsoft Azure and AWS core services.<\/li>\n<li>Infrastructure as code and automation: Advanced proficiency in Terraform, Ansible, ARM templates, and CloudFormation to ensure environment consistency.<\/li>\n<li>DevOps and CI\/CD: Deep expertise in building robust pipelines using Azure DevOps, GitHub Actions, and AWS-native tools such as CodePipeline and CodeBuild.<\/li>\n<li>Orchestration: Hands-on experience managing containerized microservices via Docker and Kubernetes (AKS\/EKS).<\/li>\n<\/ul>\n\n<h4>Benefits<\/h4>\n<p>This is a 3-month, full-time onsite engagement offering a premium experience for the right consultant:<\/p>\n<ul>\n<li>Global mobility: Full coverage of visa costs and airline tickets (round trip).<\/li>\n<li>Premium stay: High-quality accommodation provided for the duration of the project in Saudi Arabia.<\/li>\n<li>Prestigious portfolio: The opportunity to add a \"Giga-Project\" to your professional record, working alongside top-tier industry leaders.<\/li>\n<li>High impact: A fast-paced, 3-month sprint where your decisions directly shape the technical infrastructure of a historic landmark.<\/li>\n<\/ul><\/p><p><\/p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A high-growth startup company is looking for an agile, fast-learning Backend Engineer with 1 2 years of experience who thrives in a fast-paced, ever-changing environment and is eager to build reliable backend services while growing within the team. You'll work closely with senior engineers, product managers, and frontend teams to develop APIs, support and maintain existing applications and internal tools, adapt quickly to shifting priorities, and contribute to scalable backend solutions that power our products.</p><p>Responsibilities :</p><ul><li>Design, develop, and maintain backend services and APIs under guidance from senior engineers, adapting quickly as requirements evolve.</li><li>Support, maintain, and improve existing applications and internal tools fixing bugs, addressing tech debt, and keeping things running smoothly as the product evolves.</li><li>Build and maintain internal tools that help other teams (ops, support, product) work more efficiently.</li><li>Implement business logic and integrations that support product features, often under tight timelines.</li><li>Write clean, maintainable, and well-tested code following established backend standards.</li><li>Collaborate with frontend engineers, product managers, and designers adjusting quickly to new information and shifting priorities.</li><li>Assist in optimizing system performance, reliability, and security across both new and existing systems.</li><li>Participate actively in sprint planning, stand-ups, and code reviews, bringing energy and flexibility to the team's iterative process.</li><li>Contribute to CI/CD pipelines, deployments, and basic monitoring activities.</li><li>Troubleshoot and resolve backend issues quickly and calmly, in both development and production environments including legacy code you didn't originally write.</li><li>Respond to ad hoc requests for fixes, enhancements, or support on existing systems as business needs arise.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).</p><p>1 2 years of experience in backend development, ideally in a startup or fast-iteration environment.</p><p>Good proficiency in Node.js / JavaScript for backend services.</p><p>Experience building and consuming APIs (REST).</p><p>Comfortable working within and maintaining existing codebases, not just building from scratch.</p><p>Basic understanding of databases (SQL and/or NoSQL) and data modeling concepts.</p><p>Familiarity with cloud platforms (AWS, GCP, or Azure) is a plus.</p><p>Basic experience with Git and modern development workflows.</p><p>Strong working knowledge of Agile/Scrum methodologies, with genuine comfort handling changing requirements and rapid iteration.</p><p>Strong problem-solving mindset, adaptability, and willingness to learn quickly.</p><p>Good communication skills and ability to work in a collaborative, fast-moving team environment.</p><p></p></section>

<p><h4>About us</h4> <p>Whiteshield is an AI-native sovereign intelligence company helping governments move from insight to action and from planning to continuous adaptation. Its platform combines workforce intelligence, economic intelligence and adaptive policy applications to support decision-makers in real time. Founded in 2011, the company combines public policy expertise, proprietary data assets and AI-enabled applications to support decision-makers across workforce development, economic competitiveness and societal transformation.</p> <p>With principal operations in Dubai (DIFC) and Riyadh and a global footprint spanning the Middle East, Europe, Africa, Eurasia and Asia, Whiteshield serves governments, sovereign institutions, multilateral organisations and leading corporations worldwide. Its technology portfolio equips leaders with decision intelligence, workforce intelligence and adaptive policy solutions.</p> <p>Whiteshield’s mission is to help build adaptive societies where every citizen can learn, provide and connect.</p> <h4>Where you fit in</h4> <p>We’re a high-velocity, impact-driven team building software and data-driven solutions at the edge of innovation. Whether launching products from zero to one or helping clients adapt to emerging technologies, we operate in dynamic environments where experimentation, rapid delivery, and collaboration are constant. AI isn’t an add-on here - it’s embedded in how we design, build, test, and ship. From AI-assisted coding and automated test generation to intelligent architecture reviews and data-driven decision loops, we leverage AI-native workflows to move faster and build smarter.</p> <p>We’re looking for a seasoned technologist who thrives in AI-enabled environments and understands how to amplify engineering output using modern AI tooling. You won’t just manage projects; you will define how AI-driven digital excellence happens here; setting standards for prompt engineering, code generation workflows, automated QA, intelligent documentation, and continuous learning systems.</p> <p>You’re a senior-level engineer with a wide-ranging technical toolkit and a strong bias toward leveraging AI to increase velocity and quality. You’ve built and shipped products, integrated AI into real delivery pipelines, and know how to move from concept to production under pressure. You’re comfortable orchestrating AI copilots, designing human-in-the-loop systems, and embedding automation across the SDLC. You’re also client-savvy. You can lead conversations, uncover needs, manage stakeholders, and translate business objectives into technical and AI-enabled delivery strategies. You understand how to position AI not as hype, but as a pragmatic accelerator - reducing time to value, improving quality, and unlocking new solution spaces. You thrive in fast-paced environments where agility, experimentation, and initiative are essential; and where AI is a core multiplier of team performance.</p> <h4>What you will do</h4> <ul> <li>Architect and build scalable, innovative software solutions; internally and for clients</li> <li>Lead engagements with clients, acting as both a trusted advisor and technical owner</li> <li>Rapidly prototype, iterate, and validate solutions using modern technologies</li> <li>Balance short-term deliverables with long-term vision for scalable systems</li> <li>Work across cross-functional teams to align product goals, timelines, and execution</li> <li>Mentor junior engineers and contribute to growing a culture of technical excellence</li> <li>Evaluate new technologies to be implemented at scale for citizen impact</li> <li>Embed AI-native development workflows across the SDLC, leveraging AI copilots, code generation, automated test creation, and intelligent documentation to increase velocity and quality</li> <li>Design and operationalize AI-assisted engineering practices, including prompt engineering standards, human-in-the-loop review processes, and continuous model evaluation to ensure secure, scalable, and production-ready delivery</li> </ul> <h4>Our core tech stack (flexible)</h4> <ul> <li>Backend: C# / .NET / Python</li> <li>Frontend: React / Next.js</li> <li>Database: MSSQL, Postgres, Elasticsearch, MongoDB</li> <li>Cloud: Azure or Google</li> <li>Dev tools: Git, CI/CD pipelines, Docker, Terraform, Ansible</li> <li>ML/AI: Langchain, LangGraph, N8n, scikit-learn, Ollama, Claude Code</li> </ul> <h4>Requirements</h4> <h4>What you’ll bring</h4> <ul> <li>6+ years of professional software engineering experience</li> <li>Expertise with C# and .NET Core, including building APIs and backend systems</li> <li>Proficiency in React and/or Next.js for modern frontend development</li> <li>Experience working with cloud services (Azure, AWS, or GCP)</li> <li>Strong communication and client management skills; comfortable owning technical delivery in client settings</li> <li>A passion for learning and working with emerging technologies</li> <li>Ability to work independently in fast-paced, dynamic environments</li> <li>Knowledge on how to integrate AI agentic development workflows to strong engineering practices</li> </ul> <h4>Bonus points for</h4> <ul> <li>Prior consulting, agency, or client-facing experience</li> <li>Experience designing cloud-native architectures and using infrastructure-as-code tools</li> <li>Open-source contributions or published technical content</li> <li>Familiarity with data science workflows or machine learning integration</li> </ul> <h4>Benefits</h4> <h4>Perks and opportunities</h4> <p><strong>Accelerated career trajectory</strong><br> We operate a performance-driven environment with clear progression pathways.</p> <p><strong>Seamless relocation</strong><br> For those relocating - we provide comprehensive transition support including visa sponsorship and relocation assistance enabling you to integrate quickly and focus on delivery from day one.</p> <p><strong>Supporting your performance</strong><br> We provide Tier 1 global medical coverage, wellbeing support, family allowances where applicable and structured savings plans.</p> <p><strong>Helping teams perform</strong><br> We work on complex high-impact engagements that demand intensity and ownership. At the same time we are mindful of the impact this can have and aim to support sustainable performance over time through offering generous annual leave, flexible work arrangements and opportunities to connect beyond the day-to-day through retreats and team events.</p></p><p></p>

<p><h4>Description</h4> <p>We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. You'll respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug issues (including complex third-party integrations), and ship fixes or enhancements yourself in our Node.js/TypeScript codebase.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Product Engineering team to turn real customer needs into product improvements. Prompt engineering is a significant part of the role, as you'll help customers get the most out of our AI capabilities.</p> <p>The size of your contributions to the codebase will vary based on your appetite and ability to execute product changes, but the responsibilities below represent the minimum expectation.</p> <p>This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.</p> <h4>What you'll do</h4> <ul> <li>Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.</li> <li>Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Debug and troubleshoot complex issues in live customer environments.</li> <li>Implement fixes, integration enhancements, or small features directly in the Node.js/TypeScript codebase.</li> <li>Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.</li> <li>Build strong expertise in the platform (including AI agents and prompt engineering) so you can effectively advise customers on solving their communication and support challenges.</li> <li>Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.</li> <li>Hands-on experience using AI agents and prompt engineering (this is important, as OpenCX is an AI-native platform and you'll help customers optimize their use of it).</li> <li>Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.</li> <li>Good understanding of (or fast ability to learn) customer support/helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Primarily based on-site in Amman, Jordan, and comfortable working with customers across US, Europe, and Saudi time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. You'll respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug issues (including complex third-party integrations), and ship fixes or enhancements yourself in our Node.js/TypeScript codebase.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Product Engineering team to turn real customer needs into product improvements. Prompt engineering is a significant part of the role, as you'll help customers get the most out of our AI capabilities.</p> <p>The size of your contributions to the codebase will vary based on your appetite and ability to execute product changes, but the responsibilities below represent the minimum expectation.</p> <p>This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.</p> <h4>What you'll do</h4> <ul> <li>Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.</li> <li>Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Debug and troubleshoot complex issues in live customer environments.</li> <li>Implement fixes, integration enhancements, or small features directly in the Node.js/TypeScript codebase.</li> <li>Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.</li> <li>Build strong expertise in the platform (including AI agents and prompt engineering) so you can effectively advise customers on solving their communication and support challenges.</li> <li>Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.</li> <li>Hands-on experience using AI agents and prompt engineering (this is important, as OpenCX is an AI-native platform and you'll help customers optimize their use of it).</li> <li>Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.</li> <li>Good understanding of (or fast ability to learn) customer support/helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Primarily based on-site in Amman, Jordan, and comfortable working with customers across US, Europe, and Saudi time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring an AI agent designer to build, prompt-engineer, and continuously improve the AI agents that power OpenCX. You'll work directly with customers and our product team to translate real customer use cases into agent behavior that just works — designing conversation flows, writing and iterating on prompts, and measuring agent performance against real customer outcomes.</p> <p>You'll develop deep expertise in the platform and the underlying LLMs we use, and partner with the product engineering team to push the boundaries of what our agents can do. Prompt engineering is the core of this role — you'll be writing, testing, and iterating on prompts daily, while constantly tuning agents based on real-world customer feedback.</p> <p>The scope of agents you'll own and the depth of prompt iteration you'll drive will scale with your experience and ability to ship.</p> <p>This is a hands-on AI/prompt engineering role with heavy customer exposure — not pure internal R&D, and not pure support.</p> <h4>What you'll do</h4> <ul> <li>Design and build new AI agents end-to-end: define behavior, write the prompts, set up tool/function calls, and ship to customers.</li> <li>Iterate on prompts based on real customer conversations and edge cases — measuring quality, latency, and accuracy.</li> <li>Work directly with customers to understand their use cases, then translate them into agent behavior that just works.</li> <li>Run experiments across models, prompt structures, and agent architectures to push performance higher.</li> <li>Collaborate closely with the product engineering team: feed real customer needs back into platform improvements.</li> <li>Build deep expertise in our agent stack — LLMs, tools, evaluations — so you can advise customers on what's possible.</li> <li>Document agent design patterns, prompt templates, and evaluation playbooks to strengthen internal and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Hands-on experience with prompt engineering and AI agents — you've built, tuned, and shipped LLM-powered features.</li> <li>Strong technical foundation — you can read code, work with APIs, and run evaluations to measure agent quality.</li> <li>Solid understanding of how modern LLMs behave, where they fail, and how to design prompts and tools to make them reliable.</li> <li>Customer-facing experience or strong willingness to engage directly with customers to learn their use cases.</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring an AI agent designer to build, prompt-engineer, and continuously improve the AI agents that power OpenCX. You'll work directly with customers and our product team to translate real customer use cases into agent behavior that just works — designing conversation flows, writing and iterating on prompts, and measuring agent performance against real customer outcomes.</p> <p>You'll develop deep expertise in the platform and the underlying LLMs we use, and partner with the product engineering team to push the boundaries of what our agents can do. Prompt engineering is the core of this role — you'll be writing, testing, and iterating on prompts daily, while constantly tuning agents based on real-world customer feedback.</p> <p>The scope of agents you'll own and the depth of prompt iteration you'll drive will scale with your experience and ability to ship.</p> <p>This is a hands-on AI/prompt engineering role with heavy customer exposure — not pure internal R&D, and not pure support.</p> <h4>What you'll do</h4> <ul> <li>Design and build new AI agents end-to-end: define behavior, write the prompts, set up tool/function calls, and ship to customers.</li> <li>Iterate on prompts based on real customer conversations and edge cases — measuring quality, latency, and accuracy.</li> <li>Work directly with customers to understand their use cases, then translate them into agent behavior that just works.</li> <li>Run experiments across models, prompt structures, and agent architectures to push performance higher.</li> <li>Collaborate closely with the product engineering team: feed real customer needs back into platform improvements.</li> <li>Build deep expertise in our agent stack — LLMs, tools, evaluations — so you can advise customers on what's possible.</li> <li>Document agent design patterns, prompt templates, and evaluation playbooks to strengthen internal and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Hands-on experience with prompt engineering and AI agents — you've built, tuned, and shipped LLM-powered features.</li> <li>Strong technical foundation — you can read code, work with APIs, and run evaluations to measure agent quality.</li> <li>Solid understanding of how modern LLMs behave, where they fail, and how to design prompts and tools to make them reliable.</li> <li>Customer-facing experience or strong willingness to engage directly with customers to learn their use cases.</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. You'll respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug issues (including complex third-party integrations), and ship fixes or enhancements yourself in our Node.js + TypeScript codebase.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Product Engineering team to turn real customer needs into product improvements. Prompt engineering is a significant part of the role, as you'll help customers get the most out of our AI capabilities.</p> <p>The size of your contributions to the codebase will vary based on your appetite and ability to execute product changes, but the responsibilities below represent the minimum expectation.</p> <p>This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.</p> <h4>What you'll do</h4> <li>Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.</li> <li>Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Debug and troubleshoot complex issues in live customer environments.</li> <li>Implement fixes, integration enhancements, or small features directly in the Node.js / TypeScript codebase.</li> <li>Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.</li> <li>Build strong expertise in the platform (including AI agents and prompt engineering) so you can effectively advise customers on solving their communication and support challenges.</li> <li>Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.</li> <h4>Requirements</h4> <li>Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.</li> <li>Hands-on experience using AI agents and prompt engineering (this is important, as OpenCX is an AI-native platform and you'll help customers optimize their use of it).</li> <li>Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.</li> <li>Good understanding of (or fast ability to learn) customer support / helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> <h4>Benefits</h4> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li></p><p></p>

<p><h4>Description</h4> <p>We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. You'll respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug issues (including complex third-party integrations), and ship fixes or enhancements yourself in our Node.js + TypeScript codebase.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Product Engineering team to turn real customer needs into product improvements. Prompt engineering is a significant part of the role, as you'll help customers get the most out of our AI capabilities.</p> <p>The size of your contributions to the codebase will vary based on your appetite and ability to execute product changes, but the responsibilities below represent the minimum expectation.</p> <p>This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.</p> <h4>What you'll do</h4> <li>Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.</li> <li>Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Debug and troubleshoot complex issues in live customer environments.</li> <li>Implement fixes, integration enhancements, or small features directly in the Node.js / TypeScript codebase.</li> <li>Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.</li> <li>Build strong expertise in the platform (including AI agents and prompt engineering) so you can effectively advise customers on solving their communication and support challenges.</li> <li>Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.</li> <h4>Requirements</h4> <li>Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.</li> <li>Hands-on experience using AI agents and prompt engineering (this is important, as OpenCX is an AI-native platform and you'll help customers optimize their use of it).</li> <li>Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.</li> <li>Good understanding of (or fast ability to learn) customer support / helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> <h4>Benefits</h4> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li></p><p></p>

<ul><li><p><strong>Career Level:</strong> Senior</p></li><li><p><strong>Location: </strong>Amman, Jordan</p></li><li><p><strong>Education:</strong> Any</p></li><li><p><strong>Experience:</strong> 4-10 years</p></li><li><p><strong>Monthly Salary:</strong> JOD 500 - JOD 700</p></li><li><p><strong>Products/Industries</strong>: Industrial weighing scales, measuring instruments, instrumentation & process control, industrial automation, elevators & escalators, material handling & lifting equipment, tools/meters/ power tools & hardware, industrial electronics, electro-mechanical, marine, oil & gas, MEP, HVAC, IT, manufacturing machinery, packing and batching machines, commercial kitchen equipment, POS, office automation, wholesale office supplies, IT products / LV / ELV / BMS<br></p></li></ul><p><strong>Intro</strong>:</p><p>We are looking for dedicated and professional individuals to fill our Administrative Assistant and Executive Assistant positions. These roles are pivotal in supporting our daily operations and executive tasks. Ideal candidates are highly organized, proficient in multitasking, and capable of handling administrative challenges in a dynamic environment.</p><br><p><strong>Responsibilities:</strong></p><p><strong>A) Administrative Duties:</strong></p><ul><li><p>Handle daily administrative tasks, emails, records, and filing.</p></li><li><p>Assist management with schedules, reports, and follow-ups.</p></li><li><p>Monitor office supplies, petty cash, and general office requirements.</p></li><li><p>Coordinate with Sales, Operations, Warehouse, Suppliers, and Accounts when required.</p></li></ul><p><strong>B) HR Administration:</strong></p><ul><li><p>Assist in job posting, CV screening, interview scheduling, and candidate follow-up.</p></li><li><p>Maintain employee records, attendance, leave records, and HR documents.</p></li><li><p>Support onboarding, documentation, and internal HR communication.</p></li></ul><ul><li><p>Assist in job posting, CV screening, interview scheduling, and candidate follow-up.</p></li><li><p>Maintain employee records, attendance, leave records, and HR documents.</p></li><li><p>Support onboarding, documentation, and internal HR communication.</p></li></ul><p><strong>C) Accounting/ Bookkeeping:</strong></p><ul><li><p>Support basic AP/AR, invoice entry, receipts, payment follow-ups, and bookkeeping.</p></li><li><p>Experience with Odoo, Zoho Books, and Zoho Inventory is an advantage.</p></li></ul><p><strong>D) Supply Chain</strong></p><ul><li><p>Support basic supply chain tasks, including supplier follow-ups, shipment coordination, stock updates, and order status tracking.</p></li></ul><p><strong>E) Executive Support (Only EA Position):</strong></p><ul><li><p>Provide direct administrative support to the General Manager, including calendar management, correspondence, meeting coordination, and project follow-up.</p></li><li><p>Support the implementation of management decisions, company policies, and strategic initiatives.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Proven experience as a Senior Administrative Assistant, Office Administrator, or Office Coordinator, Executive Assistant is preferred.</p></li><li><p>Must be skilled and experienced in at least two of the following areas: Administrative Assistance, HR Administration, Accounting/Bookkeeping, or Supply Chain.</p></li><li><p>Strong written and verbal communication skills, with professional email drafting ability.</p></li><li><p>Proficient in MS Word, Excel, Outlook, and general office applications.</p></li><li><p>Experience with <strong>Zoho Books, Zoho Inventory, Zoho CRM, or Odoo</strong> is an advantage.</p></li><li><p>Highly organized, detail-oriented, and able to manage multiple administrative tasks with minimum supervision.</p></li><li><p>Proactive, reliable, and willing to learn new systems and procedures.</p><p><br></p></li></ol><p><strong>Additional Qualifying Advantages:</strong></p><ul><li><p>Jordanian driving license.</p></li><li><p>Experience in Digital Marketing or Social Media.</p></li><li><p>Engineering Degree specialized as Mechatronics Engineer will be a Plus+.</p><p><br></p></li></ul><p><strong>How to Apply:</strong></p><ol type="1"><li><p>Visit our careers page</p></li><li><p>Select the relevant job opening</p></li><li><p>Complete the application form</p></li></ol><p><br></p><p><br></p><p><br></p>