Operation Manager Jobs in Jordan
3127 Jobs Found
<h2 class="h5">Job description</h2>
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Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>ROLE SUMMARY</strong></p><br><p><strong>As an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction.</strong></p><br><p><strong>WHAT’S ON YOUR PLATE:</strong></p><br><p><strong>Partner Relationship Management:</strong></p><br><ul><li><p><strong>Build and maintain strong, long-term relationships with existing restaurant and vendor partners.</strong></p><br></li><li><p><strong>Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.</strong></p><br></li><li><p><strong>Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.</strong></p><br></li></ul><p><strong>Data-Driven Consulting:</strong></p><br><ul><li><p><strong>Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.</strong></p><br></li><li><p><strong>Share actionable recommendations based on performance metrics to drive revenue and efficiency.</strong></p><br></li><li><p><strong>Conduct regular business reviews to align on results, opportunities, and growth plans.</strong></p><br></li></ul><p><strong>Account Growth & Optimization:</strong></p><br><ul><li><p><strong>Identify growth opportunities within the portfolio – upsell services, suggest cross-promotions, and improve partner performance.</strong></p><br></li><li><p><strong>Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.</strong></p><br></li><li><p><strong>Recommend and coordinate marketing campaigns and promotional offers to drive order volume.</strong></p><br></li></ul><p><strong>Cross-Functional Collaboration:</strong></p><br><ul><li><p><strong>Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.</strong></p><br></li><li><p><strong>Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.</strong></p><br></li></ul><p><strong>Contract Management & Compliance:</strong></p><br><ul><li><p><strong>Negotiate and renew commercial agreements to ensure a fair and strategic partnership.</strong></p><br></li><li><p><strong>Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.</strong></p><br></li></ul><br>Qualifications<br><p><strong>WHAT DID WE ORDER:</strong></p><br><ul><li><p><strong>Bachelor's degree in Business, Marketing, or a related field.</strong></p><br></li><li><p><strong>2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).</strong></p><br></li><li><p><strong>Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.</strong></p><br></li><li><p><strong>Excellent communication, negotiation, and interpersonal skills.</strong></p><br></li><li><p><strong>Customer-first mindset with a strong focus on delivering value to partners.</strong></p><br></li><li><p><strong>*Residency in or relocation to X is a must*</strong></p><br></li><li><p><strong>Self-starter with the ability to work independently in a fast-paced environment.</strong></p><br></li><li><p><strong>Fluency in X Language is a must</strong></p><br></li></ul><p><strong>WHAT WE HAVE TO OFFER:</strong></p><br><p><strong>Join Our Vibrant Team in Dubai at City Walk, Where Work Meets Innovation and Fun!</strong></p><br><ul><li><p><strong>Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.</strong></p><br></li><li><p><strong>Diverse & Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone’s welcome in our inclusive environment.</strong></p><br></li><li><p><strong>Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.</strong></p><br></li><li><p><strong>Fun & Community: Our company events, cultural outings, and sports activities aren’t just fun; they’re a way to bond with our amazing team.</strong></p><br></li><li><p><strong>Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we’ve got perks that make every day better.</strong></p><br></li><li><p><strong>Health & Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.</strong></p><br></li></ul><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>About the opportunity<br><p><strong>ROLE SUMMARY</strong></p><br><br><p><strong>As an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction.</strong></p><br><br><br><p><strong>WHAT’S ON YOUR PLATE:</strong></p><br><br><p><strong>Partner Relationship Management:</strong></p><br><br><ul><li><p><strong>Build and maintain strong, long-term relationships with existing restaurant and vendor partners.</strong></p><br><br></li><li><p><strong>Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.</strong></p><br><br></li><li><p><strong>Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.</strong></p><br><br></li></ul><p><strong>Data-Driven Consulting:</strong></p><br><br><ul><li><p><strong>Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.</strong></p><br><br></li><li><p><strong>Share actionable recommendations based on performance metrics to drive revenue and efficiency.</strong></p><br><br></li><li><p><strong>Conduct regular business reviews to align on results, opportunities, and growth plans.</strong></p><br><br></li></ul><p><strong>Account Growth & Optimization:</strong></p><br><br><ul><li><p><strong>Identify growth opportunities within the portfolio – upsell services, suggest cross-promotions, and improve partner performance.</strong></p><br><br></li><li><p><strong>Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.</strong></p><br><br></li><li><p><strong>Recommend and coordinate marketing campaigns and promotional offers to drive order volume.</strong></p><br><br></li></ul><p><strong>Cross-Functional Collaboration:</strong></p><br><br><ul><li><p><strong>Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.</strong></p><br><br></li><li><p><strong>Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.</strong></p><br><br></li></ul><p><strong>Contract Management & Compliance:</strong></p><br><br><ul><li><p><strong>Negotiate and renew commercial agreements to ensure a fair and strategic partnership.</strong></p><br><br></li><li><p><strong>Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.</strong></p><br><br></li></ul><br>What you need to be successful<br><p><strong>WHAT DID WE ORDER:</strong></p><br><br><ul><li><p><strong>Bachelor's degree in Business, Marketing, or a related field.</strong></p><br><br></li><li><p><strong>2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).</strong></p><br><br></li><li><p><strong>Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.</strong></p><br><br></li><li><p><strong>Excellent communication, negotiation, and interpersonal skills.</strong></p><br><br></li><li><p><strong>Customer-first mindset with a strong focus on delivering value to partners.</strong></p><br><br></li><li><p><strong>*Residency in or relocation to X is a must*</strong></p><br><br></li><li><p><strong>Self-starter with the ability to work independently in a fast-paced environment.</strong></p><br><br></li><li><p><strong>Fluency in X Language is a must</strong></p><br><br></li></ul><br><p><strong>WHAT WE HAVE TO OFFER:</strong></p><br><br><p><strong>Join Our Vibrant Team in Dubai at City Walk, Where Work Meets Innovation and Fun!</strong></p><br><br><ul><li><p><strong>Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.</strong></p><br><br></li><li><p><strong>Diverse & Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone’s welcome in our inclusive environment.</strong></p><br><br></li><li><p><strong>Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.</strong></p><br><br></li><li><p><strong>Fun & Community: Our company events, cultural outings, and sports activities aren’t just fun; they’re a way to bond with our amazing team.</strong></p><br><br></li><li><p><strong>Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we’ve got perks that make every day better.</strong></p><br><br></li><li><p><strong>Health & Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.</strong></p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>
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<p ><span >About Mercy Corps</span></p>
<p ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.</span></p>
<p > </p>
<p ><span >Program / Department Summary</span></p>
<p ><span >Mercy Corps implements a diverse portfolio of humanitarian and development programming across the Middle East in response to acute crises and protracted vulnerabilities. Under a newly established Multi-Country Office (MCO) structure, Mercy Corps oversees programming across Syria, Jordan, and Yemen, with enhanced regional coordination, efficiency, and strategic alignment.</span></p>
<p ><span >This role supports the implementation of Mercy Corps’ global ten-year strategy, Pathway to Possibility, which focuses on achieving resilient, inclusive, and sustainable outcomes across food security, water security, economic opportunity, and peace and good governance. The strategy is grounded in organizational commitments to being climate-smart, evidence-driven, locally led, innovative, and safe, diverse, and inclusive.</span></p>
<p > </p>
<p ><span >General Position Summary</span></p>
<p ><span >The Senior Business Development and Grants Manager leads and directly manages all business development, pre-positioning, and grants functions across the MCO portfolio covering Syria, Jordan, and Yemen.</span></p>
<p ><span >Based in Amman, the role leads multi-country resource mobilization efforts, ensuring high-quality donor engagement, competitive proposal development, and effective grants lifecycle management. The position has direct line management responsibility for a Reporting Officer and provides strong leadership, guidance, and coordination to country-level teams engaged in program development and donor compliance.</span></p>
<p ><span >The role reports to the MCO Portfolio Director and works in close collaboration with Country Managers, Program Teams, Regional Award Management, Business Development and Technical teams.</span></p>
<p > </p>
<p ><span >Essential Job Responsibilities</span></p>
<p ><em ><u >STRATEGIC LEADERSHIP, MANAGEMENT, AND COORDINATION</u></em></p>
<p ><span >• Provide overall leadership and strategic direction for program development, business development, and grants management across Syria, Jordan, and Yemen, in line with Mercy Corps’ Program Management at Mercy Corps (PM@MC) standards and Pathway to Possibility strategic objectives.</span></p>
<p ><span >• Directly manage, mentor, and support the Reporting Officer, ensuring clear objectives, regular performance management, coaching, and professional development.</span></p>
<p ><span >• Strengthen harmonization, consistency, and quality of program development and grants practices across Syria, Jordan, and Yemen.</span></p>
<p > </p>
<p ><em ><u >PRE-POSITIONING, DONOR ENGAGEMENT, AND EXTERNAL REPRESENTATION</u></em></p>
<p ><span >• Lead and oversee strategic pre-positioning efforts across the MCO, ensuring alignment with country strategies, regional priorities, and Mercy Corps’ global outcomes framework.</span></p>
<p ><span >• Systematically map, track, and analyze donor priorities, funding trends, and competitive intelligence across sectors and geographies.</span></p>
<p ><span >• Maintain and strengthen relationships with a diverse range of donors, including traditional institutional donors, private donors, foundations, and emerging financing partners, in coordination with regional and HQ teams.</span></p>
<p ><span >• Demonstrate willingness to expand knowledge and expertise related to development finance and non-traditional funding mechanisms in support of diversified resource mobilization.</span></p>
<p ><span >• Proactively support the MCO Portfolio Director and Country Managers in external representation, including preparation for and participation in donor meetings, partner engagements, and other stakeholder forums.</span></p>
<p ><span >• Guide the development of unsolicited concepts and donor engagement materials in partnership with the MCO Portfolio Director, Country Managers, regional Business Development teams, and HQ counterparts.</span></p>
<p > </p>
<p ><em ><u >PROPOSAL DEVELOPMENT AND RESOURCE MOBILIZATION</u></em></p>
<p ><span >• Oversee and lead go/no-go decision-making processes for new funding opportunities across the MCO portfolio.</span></p>
<p ><span >• Provide strategic and technical leadership to ensure the development of high-quality, competitive concept notes and proposals.</span></p>
<p ><span >• Ensure the systematic use of evidence-based products, learning, and analysis to inform program design and value propositions in close collaboration with MCO and country staff as appropriate.</span></p>
<p ><span >• Coordinate multi-country, cross-border and cross-functional proposal development processes involving Programs, Finance, Operations, Technical Advisors, Evidence & Learning teams, and HQ.</span></p>
<p ><span >• Ensure proposals are operationally feasible, risk-informed, and financially sound, with budgets that accurately reflect the cost of doing business and donor compliance requirements.</span></p>
<p ><span >• Lead or support proposal revisions, negotiations, and program modifications in response to donor feedback or contextual changes.</span></p>
<p ><span >• Promote learning and continuous improvement through after-action reviews and documentation of proposal development lessons learned.</span></p>
<p > </p>
<p ><em ><u >GRANTS OVERSIGHT, REPORTING, AND COMPLIANCE</u></em></p>
<p ><span >• Provide strategic oversight of grants management systems and processes to ensure compliance with donor regulations, Mercy Corps policies, and PM@MC minimum standards.</span></p>
<p ><span >• Ensure timely, accurate, and high-quality donor reporting across the Syria, Jordan, and Yemen portfolio, supporting program teams and the Reporting Officer to meet contractual obligations.</span></p>
<p ><span >• Oversee reporting trackers, internal review workflows, and coordination with HQ, regional teams, and donors, with day-to-day support from the Reporting Officer.</span></p>
<p ><span >• Support program teams in responding to donor information requests, audits, and amendments.</span></p>
<p ><span >• Ensure effective grant kick-off, review, and close-out processes are conducted and documented in line with Mercy Corps requirements.</span></p>
<p > </p>
<p ><em ><u >PROGRAM LEARNING, EVIDENCE, AND KNOWLEDGE MANAGEMENT</u></em></p>
<p ><span >• Champion the integration of learning, evidence, and adaptive management into program development and grants processes.</span></p>
<p ><span >• Work closely with the MCO program and Evidence & Learning staff to ensure evidence, research findings, evaluations, and learning products are strategically leveraged to strengthen donor engagement and proposal quality.</span></p>
<p ><span >• Promote consistent use of tools, templates, and systems across Syria, Jordan, and Yemen to strengthen institutional knowledge and continuity.</span></p>
<p > </p>
<p ><em ><u >Organizational Learning</u></em></p>
<p ><span >• Foster a culture of learning, reflection, and continuous improvement within the business development and grants function.</span></p>
<p > </p>
<p ><span >Supervisory Responsibility</span></p>
<p ><span >• Direct line management of the Reporting Officer.</span></p>
<p > </p>
<p ><span >Accountability</span></p>
<p ><span >Reports Directly To: </span><span >MCO Portfolio Director</span></p>
<p ><span >Works Closely With:</span><span > Country Managers, Program and Project Managers, Finance and Operations Teams, Regional Award Management Team, Regional Business Development Advisors, Technical and Evidence & Learning Teams, and HQ counterparts.</span></p>
<p > </p>
<p ><span >Knowledge and Experience</span></p>
<p ><span >• Bachelor’s degree in a relevant field required; Master’s degree in International Development, Humanitarian Assistance, or a related field preferred.</span></p>
<p ><span >• Minimum of 5-6 years of progressive experience in business development, grants management, proposal development, and donor compliance.</span></p>
<p ><span >• Demonstrated leadership and people management experience, preferably in multi-country or matrixed structures.</span></p>
<p ><span >• Strong familiarity with institutional donors (e.g., ECHO, FCDO, EU, SDC, GIZ,), private donors, and donor compliance requirements.</span></p>
<p ><span >• Knowledge or prior experience with DFIs and in development finance is a strong advantage.</span></p>
<p ><span >• Excellent written and verbal communication skills in English.</span></p>
<p ><span >• Proven ability to manage complex processes, meet deadlines, and coordinate across diverse teams.</span></p>
<p ><span >• Strong contextual knowledge of the Middle East region preferred.</span></p>
<p > </p>
<p ><span >Success Factors</span></p>
<p ><span >The successful candidate will be a proactive leader with strong judgment, excellent organizational skills, and a passion for high-quality humanitarian and development programming. They will be comfortable operating in complex, fast-changing environments and able to balance strategic thinking with hands-on support. Strong interpersonal skills, attention to detail, and commitment to accountability and learning are essential.</span></p>
<p > </p>
<p ><span >Living Conditions / Environmental Conditions</span></p>
<p ><span >The position is based in Amman, Jordan, with travel as required to Syria and Yemen (security permitting). Team members are expected to conduct themselves in a professional manner and respect local laws, customs, and Mercy Corps policies at all times.</span></p>
<p > </p>
<p ><span >Ongoing Learning </span></p>
<p ><span >In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development</span></p>
<p > </p>
<p ><span >Team Engagement and Effectiveness </span></p>
<p ><span >Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.</span></p>
<p ><span >We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.</span></p>
<p > </p>
<p ><span >Equal Employment Opportunity </span></p>
<p ><span >Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.</span></p>
<p > </p>
<p ><span >Safeguarding & Ethics</span></p>
<p ><span >Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.</span></p>
<p ><span >As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).</span></p>
<p class="ql-align-right" > </p>
<p class="ql-align-right" ><span >الصون و الأخلاق </span></p>
<p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p>
<p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).</span></p>
<p > </p>
<p > </p>
<p ><span >RECRUITMENT SCAMS & FRAUD WARNING</span></p>
<p ><span >Mercy Corps has become aware of scams involving false job offers. Please be advise:</span></p>
<p ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p>
<p ><span >All active jobs are advertised directly on Akhtaboot.</span></p>
<p ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p>
<p ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Deputy General Manager</p><p>Posting Date: 10/06/2026</p><p>Ref: ITJOR62</p><p>Position: Deputy General Manager</p><p>Location: Jordan</p><p>City: Airport Road just south of central Amman</p><p>Sector: Hospitality</p><p>Years of Experience Minimum 10 years of experience within hospitality, resorts, hotels, or large service organizations.</p><p>Qualification: Bachelor's Degree in Business Administration, Hotel & Hospitality Management, Tourism Management, Engineering Management, or a related field.</p><p>Salary: Exceptional candidates may be considered in line with market benchmarks and experience.</p><p>Workdays:</p><p>Description:</p><p>Deputy General Manager Location: Airport Road, South of Central Amman, Jordan</p><p>Reporting To: General Manager</p><p>Industry: Hospitality & Resorts</p><p>Employment Type: Full-Time</p><p>Overview</p><p>Our client is a leading hospitality and resorts company in Jordan, operating a large-scale resort destination with diverse hospitality, leisure, events, and guest service operations. The company is seeking an experienced Deputy General Manager to support the GMin overseeing operational excellence, business continuity, guest experience, and the effective management of support and operational functions across the organization.</p><p>Key Responsibilities</p><p>Support the GMin leading and optimizing daily resort and hospitality operations.</p><p>Oversee support functions including Human Resources, Procurement, Facilities Management, Maintenance, Quality, and Health & Safety.</p><p>Ensure operational readiness of facilities, infrastructure, and guest services to maintain exceptional service standards.</p><p>Drive operational performance through KPI monitoring, cost control, and resource optimization.</p><p>Lead cross-functional coordination to resolve operational challenges and ensure smooth business continuity.</p><p>Oversee emergency preparedness, risk management, and compliance with safety and quality standards.</p><p>Participate in strategic planning, organizational development, and performance management of department heads.</p><p>Requirements</p><p>Bachelor's Degree in Business Administration, Hotel & Hospitality Management, Tourism Management, Engineering Management, or a related field.</p><p>Minimum 10 years of experience within hospitality, resorts, hotels, or large service organizations.</p><p>Proven experience in a similar senior leadership position at a corporate level.</p><p>Previous banking sector experience during the early stages of the career is highly preferred.</p><p>Strong leadership, operational management, financial control, and stakeholder management skills.</p><p>Fluency in Arabic and English is mandatory.</p><p>Candidates must currently reside in Jordan.</p><p>Immediate availability or a maximum 30-day notice period is preferred.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's Degree in Business Administration, Hotel & Hospitality Management, Tourism Management, Engineering Management, or a related field.</p><p>Minimum 10 years of experience within hospitality, resorts, hotels, or large service organizations.</p><p>Proven experience in a similar senior leadership position at a corporate level.</p><p>Previous banking sector experience during the early stages of the career is highly preferred.</p><p>Strong leadership, operational management, financial control, and stakeholder management skills.</p><p>Fluency in Arabic and English is mandatory.</p><p>Candidates must currently reside in Jordan.</p><p>Immediate availability or a maximum 30-day notice period is preferred.</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Main Accountabilities</span><ul><li>To manage, develop and understand the needs of a growing customer base, making regular visits to these accounts and building, maintaining and managing relationships with key contacts at all levels.</li><li>Negotiating prices and volumes with customers in order to maximize returns to the business</li><li>Seek out, analyse and develop new accounts, promoting sales of the product portfolio in line with business growth strategies.</li><li>To agree annual sales budgets with the Commercial Manager and Business Manager</li><li>Gather, analyse, interpret and present market, product, competitor and industry data to enable development of the forward strategy of the business</li><li>To visit and represent the company at trade fairs, exhibitions and conferences, networking with representatives from a broad range of companies</li><li>Pro-actively monitor and review payment terms against customer portfolio, ensuring that payment terms and methods are adhered to, keeping business risk to a minimum. Ensure that payment terms and cash flow implications are considered at time of negotiation for all new and existing business.</li></ul><span>Skills and Qualifications </span><ul><li>Bachelor degree in Chemistry or equivalent (Masters degree is a plus).</li><li><span>Min 4 years experience in sales in the Chemicals Raw Material in Paints and Construction</span></li><li>Excellent communication skills</li><li>Analytical skills</li><li>Fluent in English</li><li>Negotiation skills</li><li>Good presentation skills</li><li>Ability to work under pressure</li><li>Ability to liaise with people at all levels </li><li>Knowledge and networks within country area industry</li><li>Understanding of products and their application</li><li>Preferable knowledge in the applicable regulation of the field</li><li>Knowledge in SHEQ is a plus </li></ul> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>ROLE SUMMARY</strong></p><br><p><strong>We are looking for an Online Account Manager to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.</strong></p><br><p><strong>WHAT’S ON YOUR PLATE?</strong></p><br><ul><li><p><strong>Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability, and market share.</strong></p><br></li><li><p><strong>Maintain continuous business relationships with vendors via regular phone calls and mails.</strong></p><br></li><li><p><strong>Provide excellent service and support by regular calling in order to build strong relationships and resolve operational issues between vendors and companies.</strong></p><br></li><li><p><strong>Make sure that the item lists of the vendors are up to date at all times.</strong></p><br></li><li><p><strong>Optimize the vendor content (MOA, delivery time, prep time, etc).</strong></p><br></li><li><p><strong>Commission rate renegotiation: Building new commercial relationships by renewing the existing contacts by renegotiating the offer.</strong></p><br></li><li><p><strong>Advertisement sales: Acquiring and maintaining pictures from brand items,, branding Talabat stickers at vendors,, banners and newsletter.</strong></p><br></li><li><p><strong>Generate vendor coupons, promotions, and vouchers from existing vendors.</strong></p><br></li><li><p><strong>Convince vendors for brand promotion of Talabat pictures.</strong></p><br></li><li><p><strong>Transmission method optimization: Convincing vendors to use Pelican and properly use Check-in required features, replacement features</strong></p><br></li><li><p><strong>Convince vendors to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).</strong></p><br></li><li><p><strong>Encourage vendors to subscribe to the online payment gateway.</strong></p><br></li><li><p><strong>Coordinate with the vendor, if the vendor is live or active on Talabat, checking and resolving the reason, such as shutdown or stopped delivery</strong></p><br></li><li><p><strong>related to the brand on Sales Force.</strong></p><br></li></ul><br>Qualifications<br><p><strong>WHAT DID WE ORDER?</strong></p><br><p><strong>Preferred candidates will be: </strong></p><br><ul><li><p><strong>Bachelor’s Degree within Business Administration or any other related field</strong></p><br></li><li><p><strong>Minimum of 3+ years’ experience within Sales</strong></p><br></li><li><p><strong>Negotiation Skills</strong></p><br></li><li><p><strong>Ability to meet deadlines and be flexible in working</strong></p><br></li><li><p><strong>Communication skills (Written and Verbal)</strong></p><br></li><li><p><strong>Strong analytical skills</strong></p><br></li><li><p><strong>Excel Skills</strong></p><br></li></ul><br><br> </div>
<p><strong>Position: Information Manager</strong></p>
<p><strong>Country Office: Afghanistan - Remotely </strong></p>
<p><strong>Work Location: </strong><strong> Amman, Jordan</strong></p>
<p><strong>Closing Date:</strong> <strong>20 August</strong></p>
<p><strong>Expected Start Date: 1 October 2026</strong></p>
<p> </p>
<h1>About INSO</h1>
<p>Founded in 2011, the International NGO Safety Organization (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training. INSO provides daily support to more than 1,500 NGOs operating in 24 of the world’s most insecure countries. INSO is registered in the Netherlands, with its headquarters located in The Hague, a city renowned for its international focus on peace and justice.</p>
<p>Job Summary</p>
<p>INSO is seeking an experienced Information Manager to lead the Afghanistan team’s Information Management function. The role ensures the effective management and use of security and operational data that supports humanitarian organisations operating in complex environments.</p>
<p>The Information Manager oversees key systems such as the Conflict & Humanitarian Data Centre (CHDC) and the INSO Partner Portal, while transforming data into clear visual products—charts, maps, and dashboards—used in reports and analysis.</p>
<p>Working closely with programme teams, partners, and HQ, the Information Manager helps strengthen data systems and workflows that enable humanitarian actors to operate more safely and effectively.</p>
<p>Main responsibilities</p>
<p><strong>Manage the Conflict & Humanitarian Data Centre (CHDC)</strong></p>
<ul>
<li>Act as the country focal point for the Conflict & Humanitarian Data Centre (CHDC).</li>
<li>Ensure incidents are correctly categorised, verified, and maintained in line with INSO methodology.</li>
<li>Monitor and improve the quality and integrity of security incident data.</li>
<li>Train and support INSO staff and Partners on CHDC and its methodology.</li>
</ul>
<p><strong>Develop Data Visualisations and Analytical Products</strong></p>
<ul>
<li>Transform data into clear and impactful charts, maps, dashboards, and visual products.</li>
<li>Support programme teams in using data and visualisations to strengthen reporting and analysis.</li>
<li>Improve tools, workflows, and processes used to produce visual outputs.</li>
</ul>
<p><strong>Manage the INSO Portal and other Platforms</strong></p>
<ul>
<li>Manage the INSO Partner Portal and related platforms.</li>
<li>Support partners in accessing and using the Portal and INSO App.</li>
<li>Monitor partner registration and ensure the accuracy of partner data.</li>
</ul>
<p><strong>Lead the Information Management Team</strong></p>
<ul>
<li>Lead and support the Information Management team, ensuring high standards in data management and analysis.</li>
<li>Recruit, mentor, and develop team members while fostering a collaborative and supportive work environment.</li>
<li>Organise team priorities and delegate tasks to ensure the timely delivery of information products and services.</li>
</ul>
<p><strong>Coordination and Global Collaboration</strong></p>
<ul>
<li>Coordinate information management activities across the Country Office.</li>
<li>Work closely with programme teams to identify data needs and improve information workflows.</li>
<li>Work with programme teams to improve information workflows and data use.</li>
<li>Contribute to INSO’s global information management initiatives and systems.</li>
</ul>
<p><strong>Provide IT Support (when applicable)</strong></p>
<ul>
<li>Provide basic IT troubleshooting and user support to staff.</li>
<li>Maintain shared information platforms such as SharePoint.</li>
<li>Coordinate with HQ IT on technical issues and system updates.</li>
</ul>
<h1>Requirements</h1>
<p><strong>Essential</strong></p>
<ul>
<li>Fluency in English and the working language of the CO, both written and verbal.</li>
<li>Minimum 5 years of experience in data management, data visualisation, or information management.</li>
<li>Minimum 2 years of experience managing a team.</li>
<li>Experience with Power BI and DAX, or similar BI software (such as Tableau).</li>
<li>Proficiency in database management using SQL.</li>
<li>Working knowledge of scripting languages such as Python or R.</li>
<li>Basic knowledge in GIS software and systems (e.g. using QGIS or ArcGIS).</li>
<li>Demonstrated ability to communicate technical information clearly to non-technical audiences.</li>
</ul>
<p><strong>Nice to have</strong></p>
<ul>
<li>Master’s degree or equivalent in Information Systems, Computer Science, Data Management, GIS, or relevant field.</li>
<li>Experience working with humanitarian organisations, particularly NGOs operating in complex contexts.</li>
<li>Proficiency or familiarity with Persian and/or Pashto</li>
<li>Knowledge of the regional context or previous professional experience in the region.</li>
<li>Experience delivering training or capacity building related to data or information management tools.</li>
</ul>
<p><strong>Core Competencies</strong></p>
<ul>
<li>Attention to details – Ensures accuracy and quality by carefully reviewing data, reports, and processes.</li>
<li>Analytical Thinking – Interprets complex data with accuracy to support decision-making.</li>
<li>Leadership – Guides and develops team members through mentoring, clear direction, and effective delegation.</li>
<li>Collaboration – Fosters teamwork and shared goals across diverse groups.</li>
<li>Diplomacy – Builds trust and inclusion through empathy and listening.</li>
<li>Communication – Conveys information clearly and adapts to the audience.</li>
<li>Proactivity – Anticipates issues and suggests practical, forward-thinking solutions.</li>
</ul>
<h1>INSO’s Safeguarding Policy</h1>
<p>INSO is fully committed to the safe recruitment, selection and vetting of all potential new staff, trustees and volunteers, and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.</p>
<p>Terms & Conditions</p>
<p>12-month renewable contract, <strong>USD 4200</strong> per month salary, 1.75 days annual leave per month, medical coverage.</p>
<p>How to apply</p>
<p>Please submit completed applications to <strong><u>jobs@afg.ngosafety.org</u></strong> and reference <strong>‘IM - AFG’</strong> in the subject line. Applications should be in English and include:</p>
<ul>
<li>An updated CV</li>
<li>A one-page cover letter detailing why you are interested in working for INSO and how your qualifications align specifically with the competencies required for the role.</li>
</ul>
<p> </p>
<p><strong>Position: Information Manager</strong></p>
<p><strong>Country Office: Afghanistan - Remotely </strong></p>
<p><strong>Work Location: </strong><strong> Amman, Jordan</strong></p>
<p><strong>Closing Date:</strong> <strong>20 August</strong></p>
<p><strong>Expected Start Date: 1 October 2026</strong></p>
<p> </p>
<h1>About INSO</h1>
<p>Founded in 2011, the International NGO Safety Organization (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training. INSO provides daily support to more than 1,500 NGOs operating in 24 of the world’s most insecure countries. INSO is registered in the Netherlands, with its headquarters located in The Hague, a city renowned for its international focus on peace and justice.</p>
<p>Job Summary</p>
<p>INSO is seeking an experienced Information Manager to lead the Afghanistan team’s Information Management function. The role ensures the effective management and use of security and operational data that supports humanitarian organisations operating in complex environments.</p>
<p>The Information Manager oversees key systems such as the Conflict & Humanitarian Data Centre (CHDC) and the INSO Partner Portal, while transforming data into clear visual products—charts, maps, and dashboards—used in reports and analysis.</p>
<p>Working closely with programme teams, partners, and HQ, the Information Manager helps strengthen data systems and workflows that enable humanitarian actors to operate more safely and effectively.</p>
<p>Main responsibilities</p>
<p><strong>Manage the Conflict & Humanitarian Data Centre (CHDC)</strong></p>
<ul>
<li>Act as the country focal point for the Conflict & Humanitarian Data Centre (CHDC).</li>
<li>Ensure incidents are correctly categorised, verified, and maintained in line with INSO methodology.</li>
<li>Monitor and improve the quality and integrity of security incident data.</li>
<li>Train and support INSO staff and Partners on CHDC and its methodology.</li>
</ul>
<p><strong>Develop Data Visualisations and Analytical Products</strong></p>
<ul>
<li>Transform data into clear and impactful charts, maps, dashboards, and visual products.</li>
<li>Support programme teams in using data and visualisations to strengthen reporting and analysis.</li>
<li>Improve tools, workflows, and processes used to produce visual outputs.</li>
</ul>
<p><strong>Manage the INSO Portal and other Platforms</strong></p>
<ul>
<li>Manage the INSO Partner Portal and related platforms.</li>
<li>Support partners in accessing and using the Portal and INSO App.</li>
<li>Monitor partner registration and ensure the accuracy of partner data.</li>
</ul>
<p><strong>Lead the Information Management Team</strong></p>
<ul>
<li>Lead and support the Information Management team, ensuring high standards in data management and analysis.</li>
<li>Recruit, mentor, and develop team members while fostering a collaborative and supportive work environment.</li>
<li>Organise team priorities and delegate tasks to ensure the timely delivery of information products and services.</li>
</ul>
<p><strong>Coordination and Global Collaboration</strong></p>
<ul>
<li>Coordinate information management activities across the Country Office.</li>
<li>Work closely with programme teams to identify data needs and improve information workflows.</li>
<li>Work with programme teams to improve information workflows and data use.</li>
<li>Contribute to INSO’s global information management initiatives and systems.</li>
</ul>
<p><strong>Provide IT Support (when applicable)</strong></p>
<ul>
<li>Provide basic IT troubleshooting and user support to staff.</li>
<li>Maintain shared information platforms such as SharePoint.</li>
<li>Coordinate with HQ IT on technical issues and system updates.</li>
</ul>
<h1>Requirements</h1>
<p><strong>Essential</strong></p>
<ul>
<li>Fluency in English and the working language of the CO, both written and verbal.</li>
<li>Minimum 5 years of experience in data management, data visualisation, or information management.</li>
<li>Minimum 2 years of experience managing a team.</li>
<li>Experience with Power BI and DAX, or similar BI software (such as Tableau).</li>
<li>Proficiency in database management using SQL.</li>
<li>Working knowledge of scripting languages such as Python or R.</li>
<li>Basic knowledge in GIS software and systems (e.g. using QGIS or ArcGIS).</li>
<li>Demonstrated ability to communicate technical information clearly to non-technical audiences.</li>
</ul>
<p><strong>Nice to have</strong></p>
<ul>
<li>Master’s degree or equivalent in Information Systems, Computer Science, Data Management, GIS, or relevant field.</li>
<li>Experience working with humanitarian organisations, particularly NGOs operating in complex contexts.</li>
<li>Proficiency or familiarity with Persian and/or Pashto</li>
<li>Knowledge of the regional context or previous professional experience in the region.</li>
<li>Experience delivering training or capacity building related to data or information management tools.</li>
</ul>
<p><strong>Core Competencies</strong></p>
<ul>
<li>Attention to details – Ensures accuracy and quality by carefully reviewing data, reports, and processes.</li>
<li>Analytical Thinking – Interprets complex data with accuracy to support decision-making.</li>
<li>Leadership – Guides and develops team members through mentoring, clear direction, and effective delegation.</li>
<li>Collaboration – Fosters teamwork and shared goals across diverse groups.</li>
<li>Diplomacy – Builds trust and inclusion through empathy and listening.</li>
<li>Communication – Conveys information clearly and adapts to the audience.</li>
<li>Proactivity – Anticipates issues and suggests practical, forward-thinking solutions.</li>
</ul>
<h1>INSO’s Safeguarding Policy</h1>
<p>INSO is fully committed to the safe recruitment, selection and vetting of all potential new staff, trustees and volunteers, and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.</p>
<p>Terms & Conditions</p>
<p>12-month renewable contract, <strong>USD 4200</strong> per month salary, 1.75 days annual leave per month, medical coverage.</p>
<p>How to apply</p>
<p>Please submit completed applications to <strong><u>jobs@afg.ngosafety.org</u></strong> and reference <strong>‘IM - AFG’</strong> in the subject line. Applications should be in English and include:</p>
<ul>
<li>An updated CV</li>
<li>A one-page cover letter detailing why you are interested in working for INSO and how your qualifications align specifically with the competencies required for the role.</li>
</ul>
<p> </p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>ROLE PROFILE</p><p>Title Impact & Research Manager</p><p>Functional Area Programmes</p><p>Reports to Head of Programmes and Strategy</p><p>Location Amman, Jordan</p><p>Travel required As Required</p><p>Effective Date ASAP</p><p>Grade Level 16</p><p>The organization Plan International is an independent child rights and humanitarian organisation committed to children living a life free of poverty, violence and injustice. Plan actively unite children, communities and other people who share our mission to make positive lasting changes in children s and young people s lives. Plan support children to gain the skills, knowledge and confidence they need to claim their rights to a fulfilling life, today and in the future. Plan place a specific focus on girls and women, who are most often left behind. Plan have been building powerful partnerships for children for more than 80 years and are now active in more than 70 countries. Plan International Jordan is established in 2016 and has programmes in governorates in the centre, north and south regions as well as host communities and Azraq camp</p><p>ROLE PURPOSE</p><p>The Impact and Research Manager provides strategic and technical leadership across all Monitoring, Evaluation, Research and Learning (MERL) functions at Plan International Jordan. The post holder ensures that evidence generation, impact measurement, and learning systematically inform programme quality, resource allocation, and organisational decision-making. The role has three interconnected areas of strategic focus:</p><ul><li>Research leadership: designing and managing rigorous research initiatives that generate credible evidence to inform programming and advocacy work.</li><li>Impact measurement: developing and implementing robust frameworks to assess the depth, breadth, and sustainability of programme results at beneficiary and systems levels.</li><li>Country strategy monitoring: ensuring systematic, real-time tracking of progress against country strategy objectives and enabling timely course corrections.</li></ul><p>Dimensions of the Role</p><ul><li>Reports to the Head of Programme and Strategy (HoPS) and is a member of the broader Programme team.</li><li>Directly supervises MERL team</li><li>Works closely with the Programmes Managers, Project Managers, Head of Operations and Finance</li></ul><p>Accountabilities</p><ol><li>Programme Design and Monitoring<ul><li>The post holder leads the design of high-quality Monitoring and Evaluation (M&E) frameworks for all development and humanitarian projects, ensuring MERL considerations including data requirements, evaluation design, and research opportunities are built into proposals from inception. This includes:</li><li>Developing comprehensive project M&E frameworks (indicator matrix, indicator tracker, MERL activity plan, and Theory of Change) and ensuring alignment between project-level frameworks and the country strategy.</li><li>Leading participatory, gender-transformative, and inclusive data collection approaches including qualitative and quantitative tools with appropriate data quality assurance (DQA) processes at all stages.</li><li>Promoting effective use of the MERL database (PMERL) and global M&E IT systems for data collection, storage, analysis, reporting, and aggregation across all levels.</li></ul></li><li>Country Strategy Monitoring<ul><li>The post holder is responsible for translating the country strategy into a live, measurable system that enables adaptive management by senior leadership. This includes:</li><li>Designing and maintaining the Country Strategy MERL Framework, including a strategic results dashboard and scorecard that provides the CMT with a consolidated, real-time view of strategic performance on a quarterly basis.</li><li>Establishing and maintaining a country-level Theory of Change, ensuring all project theories of change are aligned with and contribute to country strategy outcomes.</li><li>Coordinating the annual country strategy review process aggregating project-level results, analysing contribution to strategic objectives, and producing a strategic progress report.</li><li>Monitoring the operating context to identify shifts that may affect the feasibility or relevance of country strategy objectives, and presenting findings quarterly to the E-CMT.</li><li>Ensuring all strategy monitoring data is disaggregated by sex, age, disability, and geographic location to track equity and inclusion in strategic outcomes.</li></ul></li><li>Programme Impact Measurement<ul><li>The post holder leads Plan Jordan's approach to understanding and communicating the depth and sustainability of programme change. This includes:</li><li>Developing and leading Plan Jordan's Programme Impact Measurement Framework, establishing standardised methodologies for assessing short-term, intermediate, and long-term impact across all thematic areas (protection, education, livelihoods, and others).</li><li>Designing and implementing participatory impact assessment methodologies such as Outcome Harvesting and Most Significant Change (MSC) to capture unanticipated and transformative change at community and systems levels.</li></ul></li></ol><p>Key relationships</p><ul><li>Internal:</li><li>Head of Programme and Strategy (HoPS) direct line manager</li><li>Head of Resources Mobilisation proposal development and donor engagement</li><li>National Offices, Regional Hub and Global Hub Monitoring, Evaluation, Research Learning (MERL) technical networks</li><li>External :</li><li>Implementing partners, local organisations and CBOs</li><li>UN agencies, INGOs and national NGOs</li><li>Donors technical focal points and programme officers for assigned grants</li></ul><p>Technical expertise, skills and knowledge</p><p>Essential</p><ul><li>Bachelor's degree (BA) in Statistics, Research Methods, Strategic Planning, Development, Social Studies, or a related field; a postgraduate degree in research, monitoring and evaluation, or a related discipline is strongly preferred.</li><li>5 - 7 years of relevant working experience in MERL, with at least 2 years in a management or senior technical role within an international non-governmental organisation (INGO) or similar institution.</li><li>Demonstrated experience leading primary research studies including mixed-methods, RCT, and quasi-experimental designs and managing country-level or programme-level impact measurement systems.</li><li>Experience leading or contributing to country strategy MERL framework development, with a track record of translating strategic objectives into measurable indicators and monitoring systems.</li><li>Knowledge of data management, quality control, validation processes, data privacy standards, and research ethics frameworks including IRB processes.</li></ul><p>Desirable</p><ul><li><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree (BA) in Statistics, Research Methods, Strategic Planning, Development, Social Studies, or a related field; a postgraduate degree in research, monitoring and evaluation, or a related discipline is strongly preferred.</li><li>5 - 7 years of relevant working experience in MERL, with at least 2 years in a management or senior technical role within an international non-governmental organisation (INGO) or similar institution.</li><li>Demonstrated experience leading primary research studies including mixed-methods, RCT, and quasi-experimental designs and managing country-level or programme-level impact measurement systems.</li><li>Experience leading or contributing to country strategy MERL framework development, with a track record of translating strategic objectives into measurable indicators and monitoring systems.</li><li>Knowledge of data management, quality control, validation processes, data privacy standards, and research ethics frameworks including IRB processes.</li><li>Strong strategic thinking, analytical, and problem-solving skills; ability to work effectively in a multidisciplinary and multicultural environment.</li><li>Proficiency in statistical and research software (e.g., SPSS, STATA) and data visualisation tools (e.g., Power BI, Tableau) to produce strategic dashboards and impact reports for senior management and donors.</li><li>Ability to analyse, synthesise, and translate complex research findings into accessible evidence briefs, policy papers, and visual summaries for diverse audiences.</li><li>Strong team-building, facilitation, and influencing skills; able to champion evidence-based decision-making across departments and proactively identify opportunities to use research and impact data for policy influence.</li><li>Intellectual curiosity and comfort with ambiguity; able to navigate iterative learning in dynamic humanitarian and development contexts.</li></ul><p></p></section>
<p>POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><div>Education: High school diploma or G.E.D. equivalent.</div><div>Related Work Experience: At least 2 years of related work experience.</div><div>Supervisory Experience: At least 1 year of supervisory experience.</div><div>License or Certification: None</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. The Site Manager (SM) is responsible for delivering high-quality food service in accordance with the performance work statement. Responsibilities include, but are not limited to scheduling of personnel, work supervision and quality control. Functional authority and task completion are the responsibility of the Site Manager. Services provided shall include Food Services and DFAC Equipment Maintenance and Repair, Inspection, Cleaning and Maintenance of Hood and Duct Systems, Bottled Water Delivery Distribution and Storeroom functions as specified in the Performance Work Statement. The SM is responsible for direct oversight of the successful performance of key subcontracts put in place to support contract requirements. Responsibilities + Responsible for the overall management, execution, and personnel supervision of Food Services and DFAC Equipment Maintenance and Repair, Inspection, Cleaning and Maintenance of Hood and Duct Systems, Bottled Water Delivery Distribution and Storeroom Functions as specified in the Performance Work Statement. + Responsible for providing services on a 24/7/365 basis. + Responsible for successful implementation of all contractual matters and CDRL reports at designated site/location. + Shall meet with the contracting officer, contract administrator, government’s quality assurance person and other government personnel as needed to ensure a successful partnership. + Responsible for ensuring a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities and areas. + Responsible for establishing and maintaining a documented training program. + Responsible for proper utilization and safeguarding of all government and contractor provided property (e.g., to include government facilities, equipment and tools). + Manage subcontracts put in place to support contract requirements. + Responsible for precise execution of company time reporting procedures and accurate completion of timesheet. + Shall perform escort duties. + Performs other duties as assigned in accordance with contractual, functional, and mission requirements. + The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities and qualifications required of employees to perform this job. Qualifications Minimum Qualifications Education/Certifications: + Must have a High School diploma or equivalent, bachelor’s degree preferred. + Must have or shall be able to pass and maintain a current Serve-Safe certification. + Must be certified or shall be willing to receive certification to drive up to a 10K forklift. + Must be able to or shall be willing to learn to drive manual transmission vehicles. + Must have a current, valid U.S. Passport and US or Local Driver’s License. + Must have and maintain a valid U.S. SECRET or Interim Secret Security Clearance prior to deployment. + Must be able to read, write, speak and understand English fluently. + Must be able to pass MOD15 employment and deployment qualification requirements that include psychological, medical, dental, drug testing, background checks, etc. Experience: + Military food service experience in the grade of Master Sergeant (E-7) or above within the ten (10) years, three (3) year must have been served as a manager or assistant manager. + Additional managerial experience to include: performance management of employees, training, completing required reports, and excellent customer satisfaction results. Skills: + Must be knowledgeable in Tri-Service Food Code, Food Safety Program AFI 34-239, AFMAN 34-240, Food Service Program Management Armed Forces Recipe System, inventory control, HACCP, and the U.S Department of Health and Human Services Food Code standards. + Thorough understanding of quality customer food service and preparation of nutritional meals. + Must be able to work under pressure. + Service oriented. + Excellent communication, analytical, project management and supervisory skills. + Must be skilled with Microsoft programs such as Excel, Word, and Power Point. + Able and willing to work periods of long hours to meet mission requirements + Military experience in a contingency environment and knowledge and experience working with government contracts preferred. Supervisory/Budget Responsibilities: + Must be willing to familiarize self with program financials to include PMRs and EACs. Working Environment: + Work will be indoors and outdoors. + Exposure to heat, cold, dust, noise, chemicals may occur. + Overtime and shift work may be required depending on contractual needs. + Employee must comply with all Federal, State and Local regulations and published Company work rules as well as written instructions. + Task specific work environment training will be provided as required. + Must be prepared to function in a wartime environment to support U.S. interests. + 100% Overseas Assignment. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</p> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p><h4>About the role</h4>
<p>Our client is looking to hire an experienced brand & trade manager to join their growing team in Amman, Jordan. Operating in the FMCG distribution space and representing a portfolio of multinational brands, they are seeking a commercially driven professional who can bridge strategic brand management with impactful trade execution across both modern and traditional channels.</p>
<p>This is a senior individual contributor role with high visibility, offering the opportunity to own brand plans end-to-end, drive trade activations, and work directly with regional distributors and brand principals.</p>
<h4>What you'll do</h4>
<strong>Brand management</strong>
<ul>
<li>Develop and implement annual brand plans aligned with principal guidelines and company objectives.</li>
<li>Manage brand budgets, track ROI, and ensure responsible allocation of spend.</li>
<li>Lead new product launches, including pricing strategy, go-to-market planning, and positioning.</li>
<li>Monitor brand performance via sell-in/sell-out data, market share, and consumer insights.</li>
<li>Maintain strong relationships with multinational brand principals and uphold brand standards.</li>
</ul>
<strong>Trade marketing & activations</strong>
<ul>
<li>Design and execute trade promotions, in-store activations, and visibility programs across all trade channels.</li>
<li>Develop and deploy POS materials, planograms, and channel-specific assets in line with brand guidelines.</li>
<li>Conduct regular market visits to assess execution quality and identify opportunities for improvement.</li>
<li>Track and evaluate the effectiveness of all trade activities, delivering post-promotion analysis and recommendations.</li>
<li>Work closely with the sales team to align trade programs with distribution and volume targets.</li>
</ul>
<strong>Commercial planning & analysis</strong>
<ul>
<li>Prepare accurate sales forecasts and demand plans in collaboration with the sales and supply chain teams.</li>
<li>Develop commercial plans, pricing proposals, and promotional calendars.</li>
<li>Manage budgets within approved limits, with clear variance tracking and reporting.</li>
<li>Analyze market data, competitive landscape, and category trends to inform strategic decisions.</li>
<li>Prepare concise management reports and presentations on brand and trade performance.</li>
</ul>
<strong>Distributor & stakeholder management</strong>
<ul>
<li>Serve as the key liaison between the company and brand principals/distributors.</li>
<li>Manage joint business plans with key distribution partners, ensuring alignment on targets and activations.</li>
<li>Support and coach the sales team on brand messaging, product knowledge, and trade execution tools.</li>
</ul>
<h4>What we're looking for</h4>
<strong>Experience & background</strong>
<ul>
<li>4–6 years of experience in brand management and/or trade marketing within the FMCG industry — this is non-negotiable.</li>
<li>Proven track record of managing multinational brands and collaborating with distributors.</li>
<li>Hands-on experience designing and executing trade activations and promotional campaigns.</li>
<li>Background in budgeting, forecasting, and commercial planning.</li>
<li>Experience working with regional markets is a strong advantage.</li>
</ul>
<strong>Skills & competencies</strong>
<ul>
<li>Advanced proficiency in Microsoft Excel (pivot tables, data modelling) and PowerPoint.</li>
<li>Strong analytical mindset: you can turn data into clear, actionable recommendations.</li>
<li>Excellent project management skills; comfortable handling multiple brands and workstreams simultaneously.</li>
<li>Exceptional English communication skills, both written and verbal.</li>
<li>Strong interpersonal and stakeholder management skills.</li>
<li>Self-starter who thrives working independently in a fast-paced environment.</li>
<li>Bachelor's degree in Marketing, Business Administration, or a related field. MBA is a plus.</li>
</ul></p><p></p>
<p><h4>The opportunity</h4>
<p>EY is looking for a manager to join the audit team to lead on complex audit engagements and support growth of the audit business.</p>
<h4>Your key responsibilities</h4>
<p>Proactive, accountable, and results-driven individuals will thrive in this environment. Key skills include managing competing priorities, resource management, and effective communication, all of which contribute to a positive work ethic and positively influence those around you.</p>
<h4>Skills and attributes for success</h4>
<ul>
<li>Strong academic background with a degree and accounting qualification (ACCA or CPA).</li>
<li>Over 7 years of experience in external audit, including team management.</li>
<li>Familiarity with current auditing techniques and risk-based audit processes.</li>
<li>Previous experience at a Big 4 accounting firm.</li>
<li>Proficient in Arabic and fluent in English, with effective presentation skills.</li>
<li>Knowledge of applicable and upcoming IFRS standards.</li>
<li>Experience with audit and data analytic tools.</li>
<li>Project management experience and skills in coaching, mentoring, and counseling.</li>
</ul>
<h4>What we look for</h4>
<p>We seek confident entrepreneurs to drive innovative strategic visions and shape their unique EY journey with business acumen.</p>
<h4>What we offer you</h4>
<p>At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.</p>
<p>Are you ready to shape your future with confidence? Apply today.</p>
<p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p>
<h4>EY | Building a better working world</h4>
<p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p>
<p>Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</p>
<p>EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.</p>
<p>Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p></p><p></p>
<p><h4>The opportunity</h4>
<p>EY is looking for a manager to join the audit team to lead on complex audit engagements and support growth of the audit business.</p>
<h4>Your key responsibilities</h4>
<p>Proactive, accountable, and results-driven individuals will thrive in this environment. Key skills include managing competing priorities, resource management, and effective communication, all of which contribute to a positive work ethic and positively influence those around you.</p>
<h4>Skills and attributes for success</h4>
<ul>
<li>Strong academic background with a degree and accounting qualification (ACCA or CPA).</li>
<li>Over 7 years of experience in external audit, including team management.</li>
<li>Familiarity with current auditing techniques and risk-based audit processes.</li>
<li>Previous experience at a Big 4 accounting firm.</li>
<li>Proficient in Arabic and fluent in English, with effective presentation skills.</li>
<li>Knowledge of applicable and upcoming IFRS standards.</li>
<li>Experience with audit and data analytic tools.</li>
<li>Project management experience and skills in coaching, mentoring, and counseling.</li>
</ul>
<h4>What we look for</h4>
<p>We seek confident entrepreneurs to drive innovative strategic visions and shape their unique EY journey with business acumen.</p>
<h4>What we offer you</h4>
<p>At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.</p>
<p>Are you ready to shape your future with confidence? Apply today.</p>
<p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p>
<h4>EY | Building a better working world</h4>
<p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p>
<p>Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</p>
<p>EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.</p>
<p>Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p></p><p></p>
<p><h4>The opportunity</h4>
<p>EY is looking for a manager to join the audit team to lead on complex audit engagements and support growth of the audit business.</p>
<h4>Your key responsibilities</h4>
<p>Proactive, accountable, and results-driven individuals will thrive in this environment. Key skills include managing competing priorities, resource management, and effective communication, all of which contribute to a positive work ethic and positively influence those around you.</p>
<h4>Skills and attributes for success</h4>
<ul>
<li>Strong academic background with a degree and accounting qualification (ACCA or CPA).</li>
<li>Over 7 years of experience in external audit, including team management.</li>
<li>Familiarity with current auditing techniques and risk-based audit processes.</li>
<li>Previous experience at a Big 4 accounting firm.</li>
<li>Proficient in Arabic and fluent in English, with effective presentation skills.</li>
<li>Knowledge of applicable and upcoming IFRS standards.</li>
<li>Experience with audit and data analytic tools.</li>
<li>Project management experience and skills in coaching, mentoring, and counseling.</li>
</ul>
<h4>What we look for</h4>
<p>We seek confident entrepreneurs to drive innovative strategic visions and shape their unique EY journey with business acumen.</p>
<h4>What we offer you</h4>
<p>At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.</p>
<p>Are you ready to shape your future with confidence? Apply today.</p>
<p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p>
<h4>EY | Building a better working world</h4>
<p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p>
<p>Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</p>
<p>EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.</p>
<p>Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p></p><p></p>
<p><h4>The opportunity</h4>
<p>EY is looking for a manager to join the audit team to lead on complex audit engagements and support growth of the audit business.</p>
<h4>Your key responsibilities</h4>
<p>Proactive, accountable, and results-driven individuals will thrive in this environment. Key skills include managing competing priorities, resource management, and effective communication, all of which contribute to a positive work ethic and positively influence those around you.</p>
<h4>Skills and attributes for success</h4>
<ul>
<li>Strong academic background with a degree and accounting qualification (ACCA or CPA).</li>
<li>Over 7 years of experience in external audit, including team management.</li>
<li>Familiarity with current auditing techniques and risk-based audit processes.</li>
<li>Previous experience at a Big 4 accounting firm.</li>
<li>Proficient in Arabic and fluent in English, with effective presentation skills.</li>
<li>Knowledge of applicable and upcoming IFRS standards.</li>
<li>Experience with audit and data analytic tools.</li>
<li>Project management experience and skills in coaching, mentoring, and counseling.</li>
</ul>
<h4>What we look for</h4>
<p>We seek confident entrepreneurs to drive innovative strategic visions and shape their unique EY journey with business acumen.</p>
<h4>What we offer you</h4>
<p>At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.</p>
<p>Are you ready to shape your future with confidence? Apply today.</p>
<p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p>
<h4>EY | Building a better working world</h4>
<p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p>
<p>Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</p>
<p>EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.</p>
<p>Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Job Summary </b>: We are seeking an experienced Information Systems Manager with a strong technical background in full-stack development and team leadership. The role involves leading a team of developers, driving the design and delivery of scalable web applications, and ensuring alignment between technical execution and business objectives. The ideal candidate will combine hands-on expertise with leadership capabilities and a solid understanding of enterprise systems, including ERP environments.</p><p>Key Responsibilities :</p><ul><li>Leadership & Team Management<ul><li>Lead, mentor, and manage a team of software developers.</li><li>Provide technical guidance, coaching, and performance support.</li><li>Foster a collaborative and high-performance team culture.</li><li>Track team progress, identify risks, and ensure timely delivery.</li></ul></li><li>Technical Delivery<ul><li>Design, develop, and maintain scalable web applications.</li><li>Lead architectural discussions and contribute to technical decision-making.</li><li>Ensure adherence to coding standards, best practices, and development processes.</li><li>Conduct code reviews and enforce quality standards.</li></ul></li><li>Collaboration & Communication<ul><li>Act as the primary liaison between development teams and other technical/business teams.</li><li>Collaborate with Product Management to define requirements and technical solutions.</li><li>Work closely with QA teams to ensure quality, testing coverage, and defect resolution.</li><li>Support production environments by troubleshooting and resolving technical issues.</li></ul></li><li>Process & Continuous Improvement<ul><li>Drive Agile practices and improve development workflows.</li><li>Promote knowledge sharing and continuous improvement within the team.</li><li>Maintain proper documentation and system standards.</li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5+ years of professional experience in full-stack web development.</li><li>2+ years of experience in a leadership or team management role.</li><li>Proven experience in delivering scalable applications in environments.</li><li>Experience working with cross-functional teams and product stakeholders.</li><li>Good knowledge of ERP systems and enterprise integrations.</li><li><strong>Technical Skills</strong><ul><li><strong>Frontend</strong><ul><li>Advanced expertise in Angular:<ul><li>Component-based architecture</li><li>RxJS</li><li>State management</li><li>Modular design</li><li>Unit testing</li></ul></li></ul></li><li><strong>Backend</strong><ul><li>Strong experience with .NET Core:<ul><li>RESTful APIs</li><li>Microservices architecture</li><li>Authentication & authorization</li><li>Integration layers</li></ul></li></ul></li><li><strong>Architecture</strong><ul><li>Experience in microservices design:<ul><li>API gateways</li><li>Service communication</li><li>Distributed systems patterns</li></ul></li><li><strong>Database</strong><ul><li>Strong knowledge of MS SQL Server (MSSQL):<ul><li>Database design</li><li>Stored procedures</li><li>Query optimization</li><li>Performance tuning</li></ul></li></ul></li></ul></li><li><strong>Additional</strong><ul><li>Experience with automated testing frameworks.</li><li>Strong understanding of software development best practices.</li></ul></li></ul></li><li><strong>Soft Skills</strong><ul><li>Strong leadership and mentoring abilities.</li><li>Excellent communication skills (technical & non-technical).</li><li>Problem-solving mindset with focus on performance and quality.</li><li>Ability to manage multiple projects and priorities.</li><li>Strong attention to detail and documentation practices.</li></ul></li><li><strong>Additional Strengths (Preferred)</strong><ul><li>Experience working with UI/UX teams to deliver user-friendly solutions.</li><li>Ability to drive engineering excellence and process improvements.</li></ul></li><li><strong>Education</strong> : (Bachelor s degree in Computer Science, Information Systems, or related field.</li></ul><p></p></section>
<p>SRD Center is seeking a qualified Team Leader / Evaluation Manager for a proposed final external evaluation of a development programme in Madaba Governorate, Jordan. The programme links women s economic empowerment, entrepreneurship, cultural heritage, tourism, local economic development, municipal capacity-building, and gender-responsive urban and tourism planning. The Team Leader will provide overall technical and managerial leadership for a mixed-methods evaluation based on the OECD-DAC evaluation criteria, including relevance, coherence, effectiveness, efficiency, emerging impact, and sustainability. The assignment will combine desk review, stakeholder consultations, interviews, focus group discussions, field observations, evidence triangulation, analysis, stakeholder reflection, and preparation of evaluation reports. The assignment is expected to take place during the period September December 2026 and will include field engagement in Madaba. Tasks: • Provide overall technical leadership and management of the evaluation assignment. • Lead the development and refinement of the evaluation methodology, analytical framework, evaluation matrix, and sampling approach. • Ensure appropriate application of OECD-DAC evaluation criteria and mixed-methods evaluation principles. • Review programme documentation, monitoring data, implementation records, financial information, and other relevant evidence. • Lead and/or supervise key informant interviews, focus group discussions, stakeholder consultations, and other primary data collection. • Ensure that the evaluation applies gender-responsive, participatory, inclusive, conflict-sensitive, and ethical approaches. • Lead analysis and triangulation of qualitative and quantitative evidence. • Assess programme relevance, effectiveness, efficiency, coherence, emerging outcomes, sustainability, institutional ownership, and potential for replication or scaling. • Coordinate the work of technical specialists and field researchers. • Lead preparation of the inception report, preliminary findings presentation, draft evaluation report, and final evaluation report. • Facilitate stakeholder reflection and learning discussions on preliminary findings. • Develop evidence-based conclusions, lessons learned, and practical recommendations. • Ensure quality assurance, data protection, confidentiality, informed consent, and independence throughout the evaluation. • Ensure timely completion of all outputs in accordance with the agreed work plan.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Advanced university degree in evaluation, development studies, economics, social sciences, gender studies, urban development, cultural heritage, tourism, business development, public policy, or another relevant field.</li><li>At least 8 years of professional experience in programme and project evaluation.</li><li>Demonstrated experience leading mixed-methods evaluations.</li><li>Strong knowledge and practical experience applying OECD-DAC evaluation criteria.</li><li>Relevant experience evaluating programmes related to one or more of the following: <ul><li>Women s economic empowerment;</li><li>Entrepreneurship;</li><li>Local economic development;</li><li>Cultural heritage;</li><li>Tourism;</li><li>Municipal or urban development;</li><li>Community-based development.</li></ul></li><li>Demonstrated experience designing and conducting stakeholder consultations, interviews, focus group discussions, and qualitative data analysis.</li><li>Strong analytical, facilitation, stakeholder engagement, and report-writing skills.</li><li>Previous experience with internationally funded development programmes, UN agencies, international organizations, donors, municipalities, or civil society organizations is highly desirable.</li><li>Experience in Jordan or the wider MENA region is an advantage.</li><li>Excellent written and spoken English is required.</li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.<br>CANDIDATE PROFILE<br>Education and Experience<br>• High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Managing Guest Services and Front Desk Operations<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Assists with energy conservation efforts by monitoring compliance during property tours.<br>Supporting Projects and Policies Related to Guest Experience and Safety<br>• Supports implementation of the customer recognition/service program, communicating and ensuring the process.<br>• Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.<br>• Sends copy of MOD report to all departments on a daily basis.<br>• Ensures compliance with all policies, standards and procedures.<br>• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<br>• Understands and complies with loss prevention policies and procedures.<br>Ensuring and Providing Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.<br>• Serves as a leader in displaying outstanding hospitality skills.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Maintains high visibility in public areas during peak times.<br>• Provides immediate assistance to guests as requested.<br>• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Records guest issues in the guest response tracking system.<br>• Reviews comment cards and guest satisfaction results with employees.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing and Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.<br>• Communicates any variations to the established norms to the appropriate department in a timely manner.<br>• Participates as needed in the investigation of employee and guest accidents.<br>• Performs Front Desk duties in high demand times.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>