Operation Manager Jobs in Jordan
3108 Jobs Found
HAIMOUR INTERNATIONAL
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Join an International Growth Project</p><p>Haimour International is an international company specializing in premium passenger transportation, mobility services, and operational support. With established operations in France, Germany, and Tunisia, we are now launching our new <b>Back Office in Amman, Jordan</b>, to support our continued international expansion.</p><p>We are looking for an experienced and motivated <b>Human Resources Manager</b> to play a key role in building our Jordanian office from the ground up.</p><p>Key Responsibilities</p><ul><li>Lead the development and organization of the Human Resources department.</li><li>Recruit and onboard the first employees for our Amman office.</li><li>Manage the full recruitment process, from sourcing to hiring.</li><li>Develop HR policies, procedures, and employee onboarding programs.</li><li>Support managers with workforce planning and talent acquisition.</li><li>Manage employee records and HR administration.</li><li>Contribute to building a strong company culture and a high-performing team.</li><li>Support the transition of our back-office operations from Tunisia to Jordan.</li></ul><p>Requirements</p><ul><li>Bachelor's degree in Human Resources, Business Administration, Management, or a related field.</li><li>Previous experience in Human Resources and recruitment.</li><li>Strong organizational and communication skills.</li><li>Ability to work in a fast-growing international environment.</li><li><b>Fluent English is required.</b></li><li><b>French is a plus, but not mandatory.</b></li><li>Arabic is highly appreciated.</li></ul><p>What We Offer</p><ul><li>The opportunity to build a new international office from its very beginning.</li><li>A strategic position with significant career growth opportunities.</li><li>Direct collaboration with the Executive Management.</li><li>An international and multicultural working environment.</li><li>Competitive salary based on experience and qualifications.</li><li>Professional training and long-term development opportunities.</li></ul><p>About Haimour Group</p><p>Haimour Group provides premium transportation and mobility solutions for both B2B and B2C clients across multiple international markets. Our vision is to establish a high-performing back office in Jordan that will support the Group's future growth and international operations.</p><p><b>If you are looking for a challenging opportunity where you can make a real impact and grow with an ambitious international company, we would be delighted to hear from you.</b></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Desired Skills</p><ul><li>Human Resources Management</li><li>Talent Acquisition & Recruitment</li><li>Employee Relations</li><li>HR Administration</li><li>Onboarding & Training</li><li>Performance Management</li><li>Organizational Development</li><li>Leadership & Team Management</li><li>Communication & Interpersonal Skills</li><li>Problem Solving & Decision Making</li><li>Time Management & Organization</li><li>Conflict Resolution</li><li>CRM / ERP </li><li>Microsoft Office (Excel, Word, PowerPoint)</li><li>HRIS / Human Resources Information Systems</li><li>English (Fluent – Required)</li><li>French (Preferred)</li><li>Arabic (Preferred)</li></ul><p><br></p></div>
Amideast
Jordan - Amman
<p>Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at <a href="http://www.amideast.org/">www.amideast.org</a>.</p>
<p><strong>POSITION DESCRIPTION</strong></p>
<p>Under the supervision of the Human Resources and Operations Manager, the incumbent is responsible for the management of the daily operations and procurement activities at the Office from the request to the delivery of supplies, works and services. S/he should align directly with the Amideast’s Procurement Policy. S/he plays a key role in procuring high-quality and cost-efficient supplies. Also, s/he ensures that the Office obtains quality products for competitive prices in a timely fashion and plays an integral role in ensuring the Office sticks to budgets and operates efficiently. The incumbent is responsible for the follow up on the building’s maintenance and the coordination with the related parties to ensure that the building is well-maintained. S/he oversees the providers for services including security, cleaning, catering, and so on. The incumbent supervises and monitors the work of the cleaning, and security staff along with the maintenance workers ensuring that basic facilities, such as water and heating, are well-maintained. The incumbent also backs up the HR and Operations Assistant, on need basis.</p>
<p><strong>RESPONSIBILITIES</strong><br>
<strong>Main Duties:</strong></p>
<p><u>Procurement:</u></p>
<ul>
<li>Records all details of contracts, purchase requisitions and purchase orders in the related database</li>
<li>Maintain and update the SOPs for procurement procedures at the Office which should always align with the Amideast’s Procurement Policy</li>
<li>Overseas inventory control and ordering of supplies</li>
<li>Coordinates between vendors and suppliers</li>
<li>Liaises with various businesses to determine the quality and cost of their products and services</li>
<li>Monitors businesses and products availability to pay the best price for the products and services required at the Office without sacrificing the quality or delivery times</li>
<li>Nurtures relationships with suppliers to negotiate the best prices for the products and services required at the Office</li>
<li>Identifies and researches potential new suppliers</li>
<li>Prepares the required procurement documents, review, and process purchase requisitions in line with Amideast's policies, procedures, and processes</li>
<li>Recommends vendors for award and develops preferred vendor lists</li>
<li>Monitors Office supply (inventory) levels, and reorder when appropriate</li>
<li>Supports the Finance team in distributing cheques</li>
<li>Enters the required data into Aramex application to deliver the required documents</li>
<li>Procures the services required for all Amideast’s events</li>
<li>Adds and/or removes a member to Careem account</li>
<li>Any other work-related tasks</li>
</ul>
<p><u>Facility Management</u>: (In coordination with the HR and Operations Assistant)</p>
<ul>
<li>Maintains and updates SOPs for the facility management and maintenance requests which should always align with Amideast’s Guidelines</li>
<li>Manages the presentation of the Office and coordination with the cleaning team</li>
<li>Handles catering and other related services during events</li>
<li>Acts as a focal point for maintenance requests and cleaning duties</li>
<li>Oversees building repairs and maintenance</li>
<li>Follows up on maintenance orders and ensures they are effectively handled in a timely manner</li>
<li>Communicates and coordinates frequently, accurately, and responsibly with Office staff</li>
<li>Oversees the work of the cleaning and security staff and monitors their attendance</li>
<li>Schedules the daily work for the cleaners</li>
<li>Sets up daily building rounds inspections to identify potential safety and cleaning issues, as well as any required maintenance</li>
<li>Highlights the necessities to the cleaning and security team</li>
</ul>
<p><u>Human Resources:</u> (In coordination with the HR and Operations Assistant)</p>
<ul>
<li>Screens CVs for Amideast vacancy announcements </li>
<li>Adds new employees to the medical insurance plan</li>
<li>Removes employees from the medical insurance plan</li>
</ul>
<p><strong>QUALIFICATIONS AND SKILLS</strong><br>
<strong><em>Required</em></strong></p>
<ul>
<li>A bachelor’s degree</li>
<li>A minimum of 1 year of relevant experience</li>
<li>Proficiency in English is B2 (CEFR Level Alignment) and above</li>
<li>Proficiency in Arabic (speaking and writing)</li>
<li>Ability to work within a team environment</li>
<li>Computer literacy in MS Office</li>
<li>Ability to multi-task and prioritize responsibilities</li>
<li>Excellent oral communication and interpersonal skills</li>
<li>Must possess problem-solving skills</li>
<li>Organization skills</li>
<li>Manage time efficiently</li>
<li>Able to work under pressure and meet short deadlines</li>
<li>Dependable, approachable and professional</li>
<li>Service-oriented: Actively looking for ways to help people</li>
<li>A self-starter, positive work attitude</li>
<li>Respects and exercises confidentiality</li>
</ul>
<p><strong>WORK ENVIRONMENT</strong></p>
<p>The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office.</p>
<ul>
<li>Computer (laptop or desktop)</li>
<li>Printer/Photocopier/Scanner/Fax</li>
<li>Telephone</li>
</ul>
<p>Up to 5% business travel may be needed to support the department as needed.</p>
<p>The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<p>This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.</p>
<p>Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.</p>
<p>Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.</p>
<p><strong>Amideast provides covered training opportunities for its staff within its current portfolio of offered services and that it invests in the advancement of its staff’s capabilities and skills to better perform at their roles.</strong></p>
<p><strong>Please note only the shortlisted candidates will be contacted. Interviews will be conducted on rolling basis and the vacancy will be closed when filled.</strong></p>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder</p><br><p>Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.</p><br><ul><li>18,000 trained professionals</li><li>350+ locations worldwide</li><li>Fortune 500</li><li>Globally unified systems</li></ul><br>Job Description<br><p>To further develop the Ocean Import product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.</p><br><ul><li>Create and maintain an effective department organization chart, which is designed for flexibility and growth.</li><li>Prepare, execute, monitor and update the department business plan at regular intervals.</li><li>Monitor and improve key departmental productivity.</li><li>Support product with checking local charges and agreement quotes to ensure we minimize potential branch losses.</li><li>Have thorough knowledge of the Ocean Import product.</li><li>Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.</li><li>Attend the weekly branch Sales meeting and facilitate discussions on Ocean Import with market updates and trends.</li><li>Take an active role in the transition of new business/ updates to existing business.</li><li>Be open to implementing new system changes and enhancements into your department.</li><li>Grow department Revenue in line with District budget target and management expectations.</li><li>Supporting with BNP, AJAX, CLH, and internal financial reports to ensure that the department is showing clean financial accounting throughout all financial reports.</li><li>Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.</li><li>Building and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others)</li><li>Review and conduct staff appraisals and one on one meeting timely in line with the 3+1 Initiative</li><li>Assist supervisor and key staff with goal setting and monitoring development.</li></ul><br>Qualifications<br><ul><li>Minimum 7 years Expeditors’ or industry experience in the Jordanian Market</li><li>Minimum 3 years team management experience</li><li>Written and verbal communication skills</li><li>Listening skills</li><li>Leadership & Emotional intelligence</li><li>Leading change & Adaptability</li><li>Presentation skills</li><li>Analytical thinking & Strategic Planning</li><li>Problem solving</li><li>English language proficiency</li><li>University or equivalent business qualifications</li></ul><br>Additional Information<br><p>Expeditors offers excellent benefits:</p><br><ul><li>Paid Vacation, Holiday, Sick Time</li><li>Health Plan: Medical</li><li>Life Insurance</li><li>Training and Personnel Development Program</li></ul><br><br> </div>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Place: Amman, Jordan (with travel to Palestine when possible)<br>
Starting date: 1st September 2026<br>
Duration of contract: 12 months<br>
Closing date for applications: 25th June 2026<br>
We will be reviewing applications on an ongoing basis.</p>
<p>Humanity & Inclusion is an independent and impartial aid organisation working in situations of poverty and exclusion, conflict and disaster. The organisation works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.</p>
<p>Since its creation in 1982, HI has run development and humanitarian projects in more than 55 countries and responded to numerous emergencies. Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide.</p>
<p>At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organisation. This is why we are engaged in a disability policy to encourage the inclusion and integration of people with disabilities.</p>
<p>Please indicate if you require any special accommodation, even at the first interview.</p>
<h4>Job context</h4>
<ol>
<li><strong>Palestine</strong><br>
Since 7 October 2023, the situation in the occupied Palestinian territory (oPt) has deteriorated sharply. Access to lifesaving services—already limited by repeated conflict, political instability, and economic hardship—has further declined. In the Gaza Strip, between 7 October 2023 and 1 January 2025, the Gaza Health Ministry reported at least 70,663 Palestinians killed and 171,139 injured as a result of ongoing hostilities, including casualties recorded after the ceasefire that came into effect on 11 October 2025.</li>
<li><strong>HI background and history</strong><br>
HI has been working in Palestine since 1996, initially supporting disability organizations and expanding in 1999 to mine action. After the 2014 Gaza crisis, its activities increasingly focused on emergency and post-emergency response, integrating physical rehabilitation, including prosthetics and orthotics for people injured by conflict and those with pre-existing disabilities.</li>
<li><strong>2026 perspectives</strong><br>
In a complex and volatile environment that is difficult to navigate and operate in, Handicap International focuses on its added value in the fields of health, armed violence reduction, education and humanitarian logistics. The Palestine program will be handed over to the Regional Division in the months to come, involving a restructuring of the program’s governance alongside the challenges of implementation, risk management, and the restructuring of departments and program resources.</li>
</ol>
<h4>Your mission</h4>
<p>Under the responsibility of the HI’s Emergency Manager, the Country Director contributes within his/her geographical area to the implementation of the mandate and the Strategy of Humanity & Inclusion. He/she ensures optimal quality and impact of the activities in the Program, through a delegation system with appropriate control mechanisms. He/she shares with all HI managers the responsibility of sound management and successful functioning of the global organization.</p>
<p>In line with the current project objectives, the Country Director will lead successful program management. He/she will ensure sound monitoring of the project in line with the expected outcomes of the project.</p>
<p>The Country Director is the legal representative of the overall HI’s Palestine response internally and externally and promotes a high reputation and positive image of HI’s Palestine Program.</p>
<p>The Country Director deploys HI’s full mandate and Strategy in his/her geographical area, with operational partners, institutions and/or donors.</p>
<p>In his/her geographical area, he/she ensures compliance with his/her budget framework (including unrestricted funds) and HI policies and frameworks (safeguarding, commitment thresholds, security, human resources, risk management, etc.).</p>
<p>In his/her geographical area, he/she actively monitors and analyses context developments, to identify risks and opportunities.</p>
<h4>Responsibility 1: Management</h4>
<ul>
<li>Contributes to the development of his or her staff, creating the conditions for their commitment, professionalism, and attachment to HI.</li>
<li>Ensures compliance with the code of conduct of institutional policies, the state of mind and the expected individual and collective behaviour.</li>
<li>Understands the strategy, makes it explicit, translates it into operational objectives for his or her team, and leads the necessary changes.</li>
<li>Gives meaning to each management action.</li>
<li>Encourages inter and intra-departmental exchanges of practice.</li>
<li>Encourages innovation and risk-taking.</li>
<li>Organises the operational and partnership management of his/her team, structures the work around identified processes, steers performance and facilitates the resolution of problems.</li>
</ul>
<h4>Responsibility 2: Strategy and steering</h4>
<ul>
<li>Ensures the definition, implementation, and adaptation of the HI Strategy in the Program.</li>
<li>Is responsible for fundraising and resource planning:
<ul>
<li>Develops regular contacts with donors at field level and regularly informs the Institutional Funding teams.</li>
<li>Ensures the best allocation of resources to match Program ambitions, and plans accordingly (including support missions).</li>
</ul>
</li>
<li>Ensures the deployment and compliance with HI global frameworks, institutional policies, and standards.</li>
<li>Conducts partnership Steering Committees with his/her direct managers/counterpart: the operational partner and HI project team.</li>
<li>Ensures the design of project proposals for the continuity or expansion of the project or the development of new projects upon request.</li>
</ul>
<h4>Responsibility 3: Operational implementation</h4>
<ul>
<li>Is responsible for security management: in link with the Humanitarian Access and Security Manager and HQ specialist, develops a culture of safety and security at the Program level; ensures that security documents are developed, up-to-date and that all necessary measures are in place; ensures incident management and reporting according to HI frameworks.</li>
<li>Ensures financial control and monitoring of operations are effective in the Program: consolidation, control, and reporting of operational and organizational elements within the Program (dashboards, corrective measures, unrestricted funds consumption, etc.).</li>
<li>Ensures technical quality standards are applied in the projects of the Program and monitors the implementation of evaluations and donor audits’ recommendations.</li>
<li>With both potential opportunities and risks in mind, ensures continuous monitoring and analysis of current developments for the Program: implements analysis and monitoring of risks related to HI presence and activities; takes mitigation actions when relevant.</li>
</ul>
<h4>Responsibility 4: Representation, influence and leadership</h4>
<p>The Country Director represents the overall HI’s response internally and externally and promotes a high reputation and positive image of HI. This includes:</p>
<ul>
<li>Ensuring close coordination with Chad Country Director (especially related to fundraising activities, mutualization, response plan).</li>
<li>Ensuring authorizations to operate are secured and maintained, in compliance with the relevant country and state authorities’ requirements.</li>
<li>Employer’s representative responsibilities and compliance with local working regulations.</li>
<li>Communications on behalf of HI.</li>
<li>Representation of HI vis-à-vis local, national, traditional, political, military and diplomatic authorities and bodies.</li>
<li>Representation of HI vis-à-vis international organizations and coordination mechanisms and system.</li>
<li>Negotiation and signature of operational partnerships.</li>
<li>Developing external influence of HI (forums, operational and strategic alliances, etc.) and the external representation of the organization (events, media) in the Program’s geographical scope.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>You have at least 5 years of experience at key management positions within international organizations.</li>
<li>You have management experience in humanitarian, security and emergency programs.</li>
<li>You have strong interpersonal and intercultural skills.</li>
<li>You are able to work under high pressure and without constant supervision.</li>
<li>You have excellent organizational and coordination skills and you can transfer knowledge.</li>
<li>You have excellent communication skills and you are committed to teamwork.</li>
<li>You are able to travel and work in a tense and volatile context with strict security measures.</li>
<li>You have proven experience in negotiation with institutional donors, project writing and reporting.</li>
<li>You can manage risks and change.</li>
<li>You are fluent in English; knowledge of French and Arabic would be a plus.</li>
</ul>
<h4>Benefits</h4>
<p>At HI, the conditions offered are up to your commitment and adapted to the context of your mission:</p>
<ul>
<li>12 months international contract starting from 1st September 2026.</li>
<li>The international contract provides social cover adapted to your situation:</li>
<ul>
<li>Unemployment insurance benefits for EU nationals.</li>
<li>Pension scheme.</li>
<li>Medical coverage with 50% of employee contribution.</li>
<li>Repatriation insurance paid by HI.</li>
</ul>
<li>Salary from 3000 € gross/month upon experience.</li>
<li>Per diem: 640 € net/month - paid in the field.</li>
<li>Paid leaves: 25 days per year.</li>
<li>Rest and recuperation according to the level of the mission: 1 day per period.</li>
<li>Payment for travel costs (air ticket and visa) and transport of your personal effects.</li>
<li>A child allowance of 100 € per month, per child (from the second child) paid in the field.</li>
<li>Support travel costs (air ticket and visa) for accompanying dependent and health/repatriation insurance if the dependent has no income (open to couples).</li>
<li>Family package (open to families):
<ul>
<li>A child allowance of 100 € per month, per child (from the second child) paid in the field.</li>
<li>Contribution to school registration fees for children over 3 years.</li>
<li>Family-wide health coverage.</li>
<li>Payment for travel costs (air ticket and visa) and transport of your personal effects.</li>
<li>Housing: individual taken in charge by HI.</li>
</ul>
</li>
</ul></p><p></p>
toto
Jordan - Amman
<table align="left" border="0" cellpadding="0" cellspacing="0" width="705">
<tbody>
<tr>
<td >
<p></p>
</td>
<td >
<p><strong><em>Finance Manager</em></strong></p>
<p><em>Amman, Jordan</em></p>
</td>
</tr>
</tbody>
</table>
<p><strong><u>JOB DESCRIPTION </u></strong></p>
<table border="1" cellpadding="0" cellspacing="0" width="709">
<tbody>
<tr>
<td >
<p><strong>Job Title </strong></p>
</td>
<td colspan="2" >
<p><strong>Finance Manager </strong></p>
</td>
<td>
<p> </p>
</td>
</tr>
<tr>
<td >
<p><strong>Last Review Date</strong></p>
</td>
<td colspan="2" >
<p>25.06.2026</p>
</td>
<td>
<p> </p>
</td>
</tr>
<tr>
<td >
<p><strong>Location</strong></p>
</td>
<td colspan="2" >
<p>Amman, Jordan, with frequent trips outside of Amman Jordan</p>
</td>
<td>
<p> </p>
</td>
</tr>
<tr>
<td >
<p><strong>Reporting to</strong></p>
</td>
<td colspan="2" >
<p>Deputy Country Director (DCD) Jordan</p>
</td>
<td>
<p> </p>
</td>
</tr>
<tr>
<td >
<p><strong>Overall purpose</strong></p>
</td>
<td colspan="2" >
<p>Working as an important member of a diverse team who are committed to serve the world’s most vulnerable. The Finance Manager is responsible for overseeing all financial activities of the country programme, accountability for financial integrity of the country program, strong financial management, and compliance with organisational, donor, and legal requirements. The role supports efficient operations, strengthens financial systems, and provides strategic leadership to the finance team in line with organisational values.</p>
</td>
<td>
<p> </p>
</td>
</tr>
<tr>
<td >
<p><strong>Project overview</strong></p>
</td>
<td colspan="2" >
<p>In Jordan, approximately 85% of Syrian refugees are living in host communities and informal tented settlements where they are renting accommodation and trying to survive without the level of services offered in formal camp settings. Medair is working to help support host communities and refugee families who are not living in camps through health, social protection, and psychosocial support programmes to meet essential needs of the most vulnerable.</p>
</td>
<td>
<p> </p>
</td>
</tr>
<tr>
<td >
<p> </p>
</td>
<td colspan="2" >
<p> </p>
</td>
<td>
<p> </p>
</td>
</tr>
<tr>
<td colspan="2" >
<p><strong>Major objectives</strong></p>
</td>
<td colspan="2" >
<p><strong><em>%</em></strong></p>
</td>
</tr>
<tr>
<td colspan="2" >
<ol>
<li><strong>Financial Management & Reporting</strong></li>
</ol>
<ul>
<li>Ensure timely monthly closing, adhering to reporting timelines and achieve accuracy KPIs for periodic closing processes.</li>
<li>Lead end-to-end financial management of the country programme, ensuring accurate accounting, compliance with international standards, and alignment with donor and statutory requirements.</li>
<li>Oversee the preparation, analysis, and presentation of complex financial reports and management accounts to support senior decision-making.</li>
<li>Drive country programme budgeting, forecasting, and financial planning cycles; develop tools and systems to enhance budget holder accountability.</li>
<li>Manage donor grant finances, ensuring high-quality proposals, reporting, and full cost recovery through appropriate costing methodologies.</li>
<li>Lead and coordinate internal and external audits, ensuring timely responses and implementation of audit recommendations.</li>
<li>Ensure robust financial systems, controls, and accurate fund coding across complex, multi-donor funding structures.</li>
</ul>
<ol>
<li value="2"><strong>Financial Strategy, Analysis & Decision Support</strong></li>
</ol>
<ul>
<li>Provide strategic financial analysis and synthesize complex financial data to guide programme and leadership decisions.</li>
<li>Lead development and implementation of country financial strategy aligned with organisational objectives.</li>
<li>Apply advanced costing, forecasting, scenario planning, and financial modelling techniques to support planning and resource allocation.</li>
<li>Act as a key advisor to senior management on financial performance, risks, and funding scenarios.</li>
</ul>
<ol>
<li value="3"><strong>Financial Systems, Processes & Administration</strong></li>
</ol>
<ul>
<li>Lead continuous improvement of financial systems and processes across functions to enhance efficiency, transparency, and internal controls.</li>
<li>Ensure strong financial governance, compliance, and audit-ready documentation in line with organisational and donor requirements.</li>
<li>Oversee payroll, taxation compliance, cash flow management, and statutory financial obligations.</li>
<li>Ensure effective treasury and cash management, including multi-currency forecasting and liquidity planning.</li>
</ul>
<ol>
<li value="4"><strong>Leadership & People Management</strong></li>
</ol>
<ul>
<li>Design and lead the finance function structure to meet programme needs, including recruitment and workforce planning.</li>
<li>Manage, coach, and develop finance staff to build a high-performing team and strengthen technical capacity.</li>
<li>Set clear direction, drive performance management, and foster a culture aligned with organisational values and ethics.</li>
</ul>
<ol>
<li value="5"><strong>Communication & Stakeholder Engagement</strong></li>
</ol>
<ul>
<li>Present complex financial information clearly to senior leadership, non-finance stakeholders, donors, and external partners.</li>
<li>Act as the key finance focal point between country programme, Head Quarters (HQ)/Global Support Office (GSO), and external stakeholders.</li>
<li>Build strong cross-functional collaboration to integrate financial and operational planning.</li>
<li>Influence operational and strategic decisions.</li>
<li>Represent the organisation in external financial, donor, and coordination forums.</li>
</ul>
<ol>
<li value="6"><strong>Financial Risk, Compliance & Governance</strong></li>
</ol>
<ul>
<li>Lead identification, mitigation, and monitoring of financial risks, embedding risk management into decision-making processes.</li>
<li>Develop and implement financial policies, controls, and fraud prevention measures.</li>
<li>Ensure strong governance, ethical standards, and compliance with legal, donor, and organisational frameworks.</li>
</ul>
<p> </p>
</td>
<td colspan="2" >
<p>40</p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p>30</p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p>10</p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p>10</p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p>5</p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p>5</p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
</td>
</tr>
<tr>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
</tr>
</tbody>
</table>
<p><strong><u>Person Specification</u></strong></p>
<table border="0" cellpadding="0" cellspacing="0" width="709">
<tbody>
<tr>
<td >
<h2>Qualification / Experience</h2>
</td>
<td >
<h2>Essential</h2>
</td>
<td >
<h2>Desirable</h2>
</td>
</tr>
<tr>
<td >
<h2>Vocational Qualifications</h2>
</td>
<td >
<p>Bachelor’s degree in finance, accounting, or in a relevant technical field.</p>
<p>Chartered Certified Accountant I.e ACCA, CIMA, CMA</p>
<p>Certified Public Accountant (CPA),</p>
</td>
<td >
<p>Post-Graduate Degree in finance, accounting, or a related field</p>
<p> </p>
</td>
</tr>
<tr>
<td >
<h2>Work experience</h2>
</td>
<td >
<p>Five to eight years of finance experience, with at least three to five years in a management role.</p>
</td>
<td >
<p>At least two years of experience as a Finance Manager in a non-profit, NGO, or humanitarian setting.</p>
</td>
</tr>
<tr>
<td >
<h2>Languages</h2>
</td>
<td >
<p>Professional fluency in English (spoken and written)</p>
<p>Fluent Arabic (spoken and written)</p>
</td>
<td >
<p> </p>
</td>
</tr>
<tr>
<td >
<h2>IT</h2>
</td>
<td >
<p>Proficiency in accounting/ERP systems and financial reporting tools.</p>
<p>Advanced Excel and financial modelling skills.</p>
<p>Strong Microsoft Office skills (Excel, Word, PowerPoint, Outlook).</p>
</td>
<td >
<p> </p>
</td>
</tr>
<tr>
<td >
<h2> </h2>
</td>
<td >
<h2> </h2>
</td>
<td >
<h2> </h2>
</td>
</tr>
<tr>
<td >
<h2>Technical Competencies</h2>
</td>
<td >
<h2>Essential</h2>
</td>
<td >
<h2>Desirable</h2>
</td>
</tr>
<tr>
<td >
<h2>Accounting and Bookkeeping</h2>
</td>
<td >
<p>Demonstrated understanding of book-keeping, accounting and maintaining financial records</p>
<p>Demonstrated understanding of the form and function of financial statements</p>
<p>Able to prepare financial statements for statutory and regulatory purposes</p>
<p>Able to complete year-end and month-end processes</p>
<p>Able to use financial information and communications technology, specifically excel and ERP Systems.</p>
</td>
<td >
<p>Able to demonstrate up-to-date knowledge of international accounting standards</p>
<h2>Able to use complex financial and integrated ERP Systems</h2>
</td>
</tr>
<tr>
<td >
<h2>Financial Process Management</h2>
</td>
<td >
<p>Able to demonstrate leadership in improving financial processes</p>
<p>Able to show good understanding and ownership of individual and team financial processes</p>
<p>Able to analyse and identify weaknesses, advise others, and implement changes to improve process efficiency or strengthen control within the finance function</p>
</td>
<td >
<p>Able to demonstrate understanding of the inter-relationships between financial and non-financial areas</p>
<p>Able to lead process change across multi-functional teams to improve efficiency and effectiveness within the organisation</p>
</td>
</tr>
<tr>
<td >
<h2>Financial Planning</h2>
</td>
<td >
<p>Able to consolidate individual budgets and produce detailed and summary reporting for management review</p>
<p>Able to implement indirect cost recovery and costing techniques</p>
<p>Able to lead financial projects and assignments</p>
</td>
<td >
<p>Able to coordinate country programme planning cycle</p>
<p>Able to contribute to the delivery of global financial objectives</p>
<p>Able to acts as an in-country financial project sponsor</p>
</td>
</tr>
<tr>
<td >
<h2>Management Reporting and Analysis</h2>
</td>
<td >
<p>Able to produce and interpret regular management reporting for multiple stakeholders</p>
<p>Able to lead monthly budget holder BVA meetings to identify reasons for variances and actions required</p>
<p>Able to produce financial plan analyses and clear recommendations in support of management decision making</p>
</td>
<td >
<p>Able to engage with budget holders to produce high quality narrative reporting</p>
<p>Able to present complex financial information to finance and non-finance stakeholders in innovative and informative ways</p>
</td>
</tr>
<tr>
<td >
<h2>Other Technical Skills</h2>
</td>
<td >
<p>Able to develop and lead country programme financial strategies</p>
<p>Able to manage working capital controls and to effectively forecast and monitor cash flow</p>
<p>Able to understand taxation law, evaluate and compute taxes payable, including payroll</p>
<p>Able to manage external audit processes</p>
</td>
<td >
<p>Strong understanding of financial risk management</p>
<p> </p>
<p>Good understanding of treasury management</p>
</td>
</tr>
<tr>
<td >
<h2>Management Competencies</h2>
</td>
<td >
<p><strong>Essential</strong></p>
</td>
<td >
<p><strong>Desirable</strong></p>
</td>
</tr>
<tr>
<td >
<h2>Staff Management</h2>
</td>
<td >
<p>Can develop finance skills profiles and recruit finance professionals</p>
<p>Able to develop staff objectives, inductions and manage performance</p>
<p>Dynamic and mature personality, able to oversee multiple tasks, prioritising and delegating as required</p>
</td>
<td >
<p>Ability to design workforce planning and structure to support programme delivery<br>
</p>
<p>Experience with training, mentoring, and coaching staff</p>
</td>
</tr>
<tr>
<td >
<h2>Team building</h2>
</td>
<td >
<p>Team-player with good inter-personal and conflict resolution skills</p>
<p>Able to develop individual team members</p>
<p>Able to develop a team for high performance</p>
</td>
<td >
<p>Experience working with a multicultural team</p>
<p> </p>
</td>
</tr>
<tr>
<td >
<h2>Leadership</h2>
</td>
<td >
<p>Consultative leader and accountable decision maker</p>
<p>Able to set a clear direction for success</p>
<p>Able to develop and enforce strategy, policies and procedures</p>
<p>Able to build trust, encouraging, humble, and supportive</p>
</td>
<td >
<p>Able to motivate and inspire people to engage with finance</p>
<p> </p>
<p>Able to demonstrates strategic thinking and operational delivery</p>
<p> </p>
</td>
</tr>
<tr>
<td >
<h2>Communication</h2>
</td>
<td >
<p>Able to develop and maintain effective relationships with internal and external stakeholders</p>
<p>Strong oral and written communication skills</p>
</td>
<td >
<p>Able to prepare reports for senior managers and external parties</p>
<p>Able to communicate, train, and present verbally with confidence</p>
<p>Able to influence and negotiate</p>
</td>
</tr>
<tr>
<td >
<h2>Work Planning</h2>
</td>
<td >
<p>Able to work with minimum supervision</p>
<p>Able to work under pressure and manage personal stress levels</p>
<p>Able to prioritise work to meet deadlines</p>
</td>
<td >
<p> </p>
</td>
</tr>
<tr>
<td >
<h2>Other Abilities</h2>
</td>
<td >
<p>Able to apply professional ethics, values and judgement</p>
<p>Strong organizational skills and attention to detail</p>
<p>Methodical, analytical and commitment to best practice</p>
</td>
<td >
<p>Willingness to be stretched professionally, personally, and spiritually</p>
</td>
</tr>
</tbody>
</table>
<p> </p>
<table border="1" cellpadding="0" cellspacing="0" width="709">
<tbody>
<tr>
<td >
<p><strong>WORK CONDITIONS</strong></p>
</td>
<td >
<p>Medair office in Amman, with frequent field trips to Medair sites inside & outside Amman</p>
</td>
</tr>
<tr>
<td >
<p><strong>JOB DETAILS</strong></p>
</td>
<td >
<h2> </h2>
</td>
</tr>
<tr>
<td >
<p> </p>
</td>
<td >
<p> </p>
</td>
</tr>
<tr>
<td colspan="2" >
<p><strong>JOB COMMITMENT</strong> (mention official planned date to start the job and contractual duration of commitment agreed upon (in months / years)</p>
</td>
</tr>
<tr>
<td >
<p><strong>Starting date:</strong></p>
</td>
<td >
<h2>21-07-2026</h2>
</td>
</tr>
<tr>
<td >
<p><strong>Duration of commitment:</strong></p>
</td>
<td >
<h2>Open ended</h2>
</td>
</tr>
<tr>
<td >
<p><strong>Important note</strong></p>
</td>
<td >
<h2>The CV’s will be reviewed on a rolling basis</h2>
</td>
</tr>
</tbody>
</table>
toto
Jordan - Jordan
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Support the planning and execution of Human Resources and Learning & Development initiatives across the organization. Coordinate recruitment, onboarding, orientation, and employee training programs. Assist in identifying training and development needs in collaboration with department leaders. Manage the annual training calendar and coordinate learning activities across departments. Maintain accurate employee records, training documentation, attendance, and HR reports. Support performance management, employee engagement, and talent development initiatives. Develop and update training materials, presentations, policies, and learning resources. Coordinate with external training providers and HR service partners as required. Ensure compliance with company policies, HR procedures, and mandatory training requirements. Prepare HR and training reports, analytics, and administrative documentation. Promote a positive workplace culture through employee development and engagement initiatives. Support the HR & Training Manager with daily HR operations, recruitment, employee relations, and departmental projects.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>3-5 years of experience in Learning & Development, Training, Human Resources, or a related field.</li><li>Strong knowledge of training coordination, adult learning principles, and employee development.</li><li>Excellent organizational, planning, and project coordination skills.</li><li>Strong communication, presentation, and facilitation abilities.</li><li>Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word.</li><li>Experience with Learning Management Systems (LMS) and digital learning platforms is an advantage.</li><li>Strong analytical skills with the ability to evaluate training effectiveness and prepare reports.</li><li>Passion for developing people and fostering a culture of continuous learning.</li><li>Fluent in English; Arabic is an advantage.</li></ul><p></p></section>
Confidential
Jordan - Amman
<p><h4>Our MENA Insurance practice</h4>
<p>Our MENA Insurance practice empowers some of the region’s largest insurance companies to solve their most complex business problems and transform their organizations.</p>
<p>You will have the opportunity to work alongside a dynamic, experienced team of individuals within the insurance practice. We want you to learn how to deliver impactful projects and solutions. You will also gain exposure to some of the biggest insurance companies in MENA and find out why our clients value our insights and experience.</p>
<h4>The opportunity</h4>
<p>EY Jordan is seeking an experienced manager to join its risk consulting practice. The successful candidate will lead advisory engagements across the insurance and financial services sectors, focusing on internal audit, insurance regulatory compliance, corporate governance, enterprise risk management (ERM), internal controls, and business continuity management.</p>
<h4>Key responsibilities</h4>
<strong>Client delivery</strong><br>
<li>Lead and manage advisory engagements across internal audit, insurance regulatory compliance, corporate governance, enterprise risk management, internal controls, and business continuity management.</li>
<li>Conduct governance, risk, and compliance reviews and identify opportunities for improvement.</li>
<li>Develop policies, frameworks, methodologies, and procedures aligned with regulatory requirements and industry best practices.</li>
<li>Facilitate workshops, interviews, and stakeholder discussions.</li>
<li>Prepare high-quality reports, presentations, and recommendations for senior management and boards.</li>
<li>Support clients in implementing governance, risk, and compliance enhancements.</li>
<li>Ensure engagement deliverables meet EY quality standards and client expectations.</li>
<br>
<strong>Project management</strong><br>
<li>Manage project plans, budgets, timelines, and resources.</li>
<li>Coordinate engagement teams and monitor progress against milestones.</li>
<li>Review work performed by team members and provide technical guidance.</li>
<li>Manage client communications and engagement governance.</li>
<li>Identify and escalate project risks and issues as appropriate.</li>
<li>Ensure timely delivery of project outcomes.</li>
<br>
<strong>Technical leadership</strong><br>
<li>Provide subject matter expertise in internal audit, insurance regulatory compliance, corporate governance, and enterprise risk management.</li>
<li>Stay current with emerging regulatory requirements and industry developments.</li>
<li>Support the development of methodologies, templates, and knowledge-sharing initiatives within the practice.</li>
<li>Contribute to maintaining EY’s technical excellence and quality standards.</li>
<h4>Skills and experience</h4>
<p>Strong knowledge of internal audit standards (IIA), insurance regulatory frameworks, corporate governance, enterprise risk management (COSO and ISO 31000), internal controls, compliance management, business continuity management, operational risk management, three lines model, and risk appetite frameworks.</p>
<h4>Qualifications</h4>
<li>Bachelor’s degree in accounting, finance, risk management, business administration, economics, actuarial science, or a related field.</li>
<li>Minimum 7–10 years of relevant professional experience.</li>
<li>Minimum 3 years of experience managing teams and client engagements.</li>
<li>Strong report writing, presentation, and stakeholder management skills.</li>
<li>Fluent in English and Arabic.</li>
<h4>Preferred professional certifications</h4>
<li>CIA</li>
<li>CFIRM / CMIRM</li>
<li>CRMA</li>
<li>CISA</li>
<li>CPA / ACCA</li>
<li>CFA</li>
<li>FRM</li>
<li>ISO 31000 certification</li></p><p></p>
Hikma Pharmaceuticals PLC
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><strong><span>Location:</span></strong><span> Amman, Jordan</span></p><br>
<p><strong><span>Job Type:</span></strong><span> Full-time</span></p><br>
<p><strong><span>Hashtag:</span></strong><span> #LI-AA2</span></p><br> <p><strong><span>About Us:</span></strong></p><br>
<p><span>For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission. </span></p><br> <p><span>As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 3 R&D hubs across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients. </span></p><br> <p><strong><span>Description:</span></strong></p><br> <p><span>We are looking for a talented <span><strong>Associate Manager, Quality Compliance</strong></span>to join us. At Hikma you’ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We’re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</span></p><br> <p><span>If you want to be part of a team that cares about impact, this is the place for you.</span></p><br> <p><strong><span>Key Responsibilities:</span></strong></p><br> <p><span>Strategic </span></p><br>
<ul>
<li><span>Providing support and guidance to the Hikma injectable sites including compounding by:</span></li>
<li><span>Lead auditing coordination, approach, and execution for injectables/Oral/ laboratory/Data Integrity manufacturing/contract manufacturing CMOs</span></li>
<li><span>Ensuring internal injectable/Oral Hikma site compliance with Hikma’s rules and policies through internal audits</span></li>
<li><span>Following up on all observations by Hikma and third parties which includes CAPA plan implementation and ensuring timely completion.</span></li>
</ul>
<p><span>Technical capabilities </span></p><br>
<ul>
<li><span>Providing concerned Hikma employees with the required guidance related to the injectables/Oral/laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes to ensure that the related international standards and specifications are applied on all Hikma concerned processes</span></li>
<li><span>Investigating and studying different problems related to injectables/Oral/ laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes that might occur in all Hikma concerned functions and recommending the corrective actions accordingly</span></li>
<li><span>Ensuring that health and safety regulations are followed in the concerned processes to avoid accidents in the workplace during executed audits protecting the auditors</span></li>
<li><span>Ensuring that the entire injectables/Oral/laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes are in compliance with the set standard operating procedures (SOPs</span></li>
<li><span>Ensuring that all injectables/Oral/laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes, activities, procedures comply with related internal/external regulations</span></li>
<li><span>Conducting periodic checks to ensure that all injectables/Oral/laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes are performed correctly and conforming the international standards and specifications</span></li>
<li><span>Assessing different Hikma functions compliance with the set standards and specifications in order to detect the deviations and recommending the necessary corrective actions accordingly</span></li>
<li><span>Providing the Corporate Compliance Director with periodic reports illustrating the work flow of the injectables/Oral/microbiology, laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes through Hikma corporate functions</span></li>
<li><span>Documenting different related transactions in all Hikma corporate functions to be used as a reference in the future when needed</span></li>
<li><span>Performing other duties related to the job as assigned by the direct supervisor</span></li>
</ul>
<p><span>Administrative </span></p><br>
<ul>
<li><span>Preparing periodic reports with respect to the Compliance (Injectables/Orals) function's activities and achievements to be submitted to the direct supervisor</span></li>
<li><span>Ensuring that instructions, circulars and organizational and technical decisions are followed and applied</span></li>
<li><span>Implementing Internal quality auditing and Hikma subsidiaries audit program, ensuring that Hikma Internal sites maintain a state of cGMP compliance where all activities within the Hikma Pharmaceutical function comply with the adopted standards, policies, and procedures.</span></li>
<li><span>implementing follow up auditing program for Hikma internal sites, ensuring that response is covered and communicated properly with Hikma quality management.</span></li>
<li><span>Providing Technical Support to Injectable/Oral strategic Under license projects, by qualifying suppliers, upgrading systems of our partners, conducting gap analysis and providing the needed support before/ during and after authorities audits to sites, up to end of registration of the product. </span></li>
<li><span>Assisting in process standardization through Hikma based on international best practices, in addition to supporting the functions’ managers in taking the required corrective and preventive actions.</span></li>
<li><span>Supporting Hikma new projects by providing the needed technical and administrative support for Hikma new projects with new partners (Toll manufacturers, Finished product formulators).</span></li>
<li><span>Participating in audits whenever Hikma audited by third party or authority. By presenting Corporate Compliance role, auditing system.</span></li>
</ul> <p><strong><span>Qualifications:</span></strong></p><br> <p><span>We are looking for candidates whose experience and skills align closely with the </span><span>qualifications outlined below:</span></p><br>
<ul>
<li><span>B.Sc. degree in Chemistry, Biological, Microbiology, Chemical Engineering or equivalent</span></li>
<li><span>M.Sc. degree in TQM or equivalent</span></li>
<li><span>(10) years of experience in a related position, of which at least (5) in a supervisory position</span></li>
<li><span>Experience in a pharmaceutical industry, Oral and Injectables manufacturing.</span></li>
<li><span>Quality certification on auditing e.g. ASQ/ISO9001…. etc </span></li>
</ul> <p><strong><span>Skills:</span></strong></p><br> <ul>
<li><span>Computer Skills</span></li>
</ul>
<p><span>Performs moderately difficult tasks using job related applications, Office applications, and other relevant programs, as well as uses the functions of the internet effectively</span></p><br>
<ul>
<li><span>Data Analysis</span></li>
</ul>
<p><span>Performs complex data analysis utilizing multi-sourced set of data, prepares reports illustrating the results through professional graphs, charts, and other visual aids</span></p><br>
<ul>
<li><span>Documentation / Recording Information</span></li>
</ul>
<p><span>Applying and using various techniques in documenting and recording information in written or electronic/magnetic formats</span></p><br>
<ul>
<li><span>English Language</span></li>
</ul>
<p><span>Demonstrates mastery of the language; near native; ability to read, understand and write extremely difficult or abstract prose, a wide variety of vocabulary, idioms, colloquialisms, and slang</span></p><br>
<ul>
<li><span>Government Relations</span></li>
</ul>
<p><span>Represents the company externally within the government sector and develops and maintains good rapport with its employees</span></p><br>
<ul>
<li><span>Law</span><span>s & Legislations</span></li>
</ul>
<p><span>Possesses knowledge in laws and legislations of several countries that Hikma operates in, including MENA region, USA and Europe</span></p><br>
<ul>
<li><span>Project Management</span></li>
</ul>
<p><span>Ability to manage projects through effective planning, implementation, monitoring and completion of projects, while ensuring best utilization of resources; time, human resources, budget</span></p><br> <p><strong><span>Learn more about Hikma in Jordan </span></strong><strong><span>hikma-jordan-factsheet-aug-2025-en.pdf</span></strong></p><br> </div>
Confidential
Jordan - Amman
<p><h4>As market and technology rapidly change and develop, finance functions must demonstrate real added value to their business.</h4>
<p>As a finance transformation consultant, you’ll use your experience and knowledge in finance, industry and technology to help deliver greater insight – delivering functional efficiencies as well as transforming the role of finance in our clients’ businesses. You’ll be developing innovative, sustainable ways to improve the management of people, processes and systems, working alongside other finance professionals in high-performing teams.</p>
<p>And as you deliver exceptional client service, you’ll have the opportunity to address some of the biggest issues facing client organizations today – supported by structured learning and development. With a network stretching across the world, the projects you work on will cross borders and sectors, providing unrivalled experience. The exceptional EY experience. It’s yours to build.</p>
<h4>The opportunity</h4>
<p>We are looking for a manager to join our team at the start of an exciting growth curve in the MENA region. We’re looking for people with enthusiasm to truly add value to clients, as well as ambition and potential to grow with us.</p>
<h4>Your key responsibilities</h4>
<p>As a member of the business consulting team, you’ll help the world’s leading organizations improve their performance in a rapidly changing environment with adequate enablement of finance transformation and technologies. You’ll be part of multidisciplinary teams, bringing diverse perspectives to every challenge. You will also take the lead in developing and growing our business and client network through business development activities and cycles, building relationships with our clients’ key stakeholders, and contributing to the overall revenue generation efforts of the consulting wide organization.</p>
<h4>Skills and attributes for success</h4>
<p>You should have consulting experience in finance transformation, within the financial services domain/industry:</p>
<ul>
<li>Passion in providing added value management consulting services for clients across various sectors in a high quality and realized value.</li>
<li>Finance experience cross functionally as part of an extended ecosystem to enable new business models and value creation.</li>
<li>Knowledge in process optimization across procure-to-pay (PTP), order-to-cash (OTC), and record-to-report (RTR).</li>
<li>Experience in business process reengineering and designing operating models for finance functions.</li>
<li>Experience in public financial management covering budget preparation and execution, revenue assurance and cost optimization areas.</li>
<li>Proven experience in leading teams to deliver high quality deliverables for key engagements/clients within various sectors; government, energy, utilities sectors.</li>
<li>Ability to drive recommendations and advisory on the application of AI, automation and digital enablement solutions with clients to optimize finance operations, enhance decision making and deliver sustainable cost and efficiency improvements.</li>
<li>Good understanding in digital finance and ERP implementation methodologies through proven experience of SAP or Oracle implementation projects, including BRDs, processes as per the ERP standard process, understanding key modules and standard functionalities.</li>
<li>Solid experience in preparing and designing dashboards using tools like Power BI or Tableau to visualize key metrics and support clients in generating and designing financial reports and dashboards.</li>
<li>Ability to develop/upskill team members to transform finance talent into a sustainable workforce.</li>
<li>Reduce finance function costs through new technologies, disruptive technologies and automation.</li>
<li>Willingness to travel across MENA on regular basis for client services.</li>
</ul>
<h4>To qualify for the role, you must have</h4>
<ul>
<li>6-8 years of relevant working experience in finance/consulting.</li>
<li>MENA based experience (preferred).</li>
<li>Strong people management and leadership skills.</li>
<li>Effective communication and presentation skills.</li>
<li>Ability to generate business deals and make business proposals.</li>
<li>Develop and maintain relationship at C-suite level.</li>
</ul>
<h4>Ideally, you’ll also have</h4>
<ul>
<li>A master’s degree and/or CIMA, ACA, ACCA, CPA, CA professional qualifications.</li>
<li>Willingness to travel extensively across the region.</li>
</ul>
<h4>What we look for</h4>
<p>Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.</p>
<h4>What we offer</h4>
<p>We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:</p>
<ul>
<li>Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.</li>
<li>Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.</li>
<li>Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.</li>
<li>Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li>
</ul>
<p>If you can demonstrate that you meet the criteria above, please apply as soon as possible.</p>
<p>The exceptional EY experience. It’s yours to build.</p>
<p>EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.</p>
<p>Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.</p>
<p>Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.</p></p><p></p>
toto
Jordan - Jordan
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>To further develop the Ocean Import product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company s policy and procedures. Create and maintain an effective department organization chart, which is designed for flexibility and growth. Prepare, execute, monitor and update the department business plan at regular intervals. Monitor and improve key departmental productivity. Support product with checking local charges and agreement quotes to ensure we minimize potential branch losses. Have thorough knowledge of the Ocean Import product. Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team. Attend the weekly branch Sales meeting and facilitate discussions on Ocean Import with market updates and trends. Take an active role in the transition of new business/ updates to existing business. Be open to implementing new system changes and enhancements into your department. Grow department Revenue in line with District budget target and management expectations. Supporting with BNP, AJAX, CLH, and internal financial reports to ensure that the department is showing clean financial accounting throughout all financial reports. Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings. Building and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others) Review and conduct staff appraisals and one on one meeting timely in line with the 3+1 Initiative Assist supervisor and key staff with goal setting and monitoring development.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 7 years Expeditors or industry experience in the Jordanian Market</li><li>Minimum 3 years team management experience</li><li>Written and verbal communication skills</li><li>Listening skills</li><li>Leadership & Emotional intelligence</li><li>Leading change & Adaptability</li><li>Presentation skills</li><li>Analytical thinking & Strategic Planning</li><li>Problem solving</li><li>English language proficiency</li><li>University or equivalent business qualifications</li></ul><p></p></section>
toto
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>To further develop the Ocean Import product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company s policy and procedures. Create and maintain an effective department organization chart, which is designed for flexibility and growth. Prepare, execute, monitor and update the department business plan at regular intervals. Monitor and improve key departmental productivity. Support product with checking local charges and agreement quotes to ensure we minimize potential branch losses. Have thorough knowledge of the Ocean Import product. Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team. Attend the weekly branch Sales meeting and facilitate discussions on Ocean Import with market updates and trends. Take an active role in the transition of new business/ updates to existing business. Be open to implementing new system changes and enhancements into your department. Grow department Revenue in line with District budget target and management expectations. Supporting with BNP, AJAX, CLH, and internal financial reports to ensure that the department is showing clean financial accounting throughout all financial reports. Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings. Building and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others) Review and conduct staff appraisals and one on one meeting timely in line with the 3+1 Initiative Assist supervisor and key staff with goal setting and monitoring development.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 7 years Expeditors or industry experience in the Jordanian Market</li><li>Minimum 3 years team management experience</li><li>Written and verbal communication skills</li><li>Listening skills</li><li>Leadership & Emotional intelligence</li><li>Leading change & Adaptability</li><li>Presentation skills</li><li>Analytical thinking & Strategic Planning</li><li>Problem solving</li><li>English language proficiency</li><li>University or equivalent business qualifications</li></ul><p></p></section>
Jordan - Jordan
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>JOB SUMMAR</b>Y Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.</p><p>CORE WORK ACTIVITIES Leading Guest Services Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members.</p><p>Maintaining Guest Services and Front Desk Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals.</p><p>Managing Projects and Policies Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</p><p>Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Strives to improve service performance. Empowers employees to provide excellent customer service. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observes service behaviors of employees and provides feedback to individuals and/or managers.</p><p>Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</p><p>Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</p><p></p></section>
Confidential
Jordan - Jordan
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b> ROLE PURPOS</b>E The job holder will report directly to the Head of Resource Mobilisation (RM) and will assume direct responsibility and accountability for building and managing strategic partnerships that enable programme delivery and fundraising H/She will support business development (scoping, consortia formation, partner due diligence, MoUs) and coordinate with Programmes, MEAL and Finance to ensure partner roles, compliance and value for money are clear in submissions. The role also involves contributing to the development of tools that enhance partnership mechanism and coordination with stakeholders. In summary, this role aims to strengthen organizational partnership building and management, and to help in developing context-appropriate strategy, processes, and practices that align with country needs and organizational goals. Dimensions of the Role The position is based in Amman, with travel across Jordan as required. Reporting to the Head of Resource Mobilization, the role operates within the Business Development function and works closely with program, technical, finance, and operations teams to ensure coherent processes. Internally, the role facilitates coordination, information sharing, and alignment across departments to strengthen partnership and business development systems. Externally, it engages with donors, partners, and coordination platforms, representing Plan International Jordan in relevant forums as delegated, to promote collaboration, visibility, and alignment with the Country Strategy. Accountabilities Partnerships and Business Development Support Head of RM in the day-to-day identification of funding opportunities and partners coordination with different stakeholders internally and externally. Support the drafting of responsive, compliant and high quality technical proposals to a range of donors (desk review, drafting of proposal narrative, collecting and collating relevant information) Develop and implement contextually relevant guidance and tools to promote equitable partnership approaches and enhance the quality of program work when collaborating with partners with clear RM linkages. This may include tools such as mutual partnership appraisals, partnership monitoring tools, and partnership evaluation/impact assessment tools. Ensure that the proper steps are taken for partnership management processes, including due diligence, risk identification, partnership agreements, resource planning, and capacity strengthening plans in accordance with the Plan process. Provide necessary training to key staff members to promote equitable partnership approaches and improve the quality of partnership management in pursuit of stronger proposals and delivery. Provide guidance on suitable training materials and resources to be used with partners to enhance their capacity for effective partnering. Support in developing partnership strategies that align with Country strategy, RM priorities (donors, sectors, geographies) and Plan's global objectives. Work closely with other departments to elaborate and harmonize tools, SOP, guidelines and conceptual frameworks to support partnership and RM Contribute to the budget design where required to ensure that partners budget is align with plan partnership strategy. Perform other related duties as assigned by HoRM. Coordination and Communication Coordinate with other internal departments (program and support) as necessary. Represents Plan in platforms and meetings held at community and national level when needed. Develop and maintain a strong external network with partners (national NGOs/CBOs, INGOs, UN, private sector, foundations) to support consortia formation and resource mobilisation. Attend relevant meetings and working groups where required. Maintain positive and productive relationships with governmental partners and donors and support to complete their responsibilities in compliance with donor rules and regulations. Undertake all other duties that may be determined by the line manager and that are compatible with the job.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 5-7 years of progressively responsible professional experience in project management in sectors of youth livelihood, Education, Child protection, SRHR or youth and women empowerment.</li><li>University degree the field of Social Work, Business, Social Sciences or another related field.</li><li>Knowledge of the context of Jordan with clear understanding of related legal and policies frameworks.</li><li>Previous experience in team leading and implementing through partners projects.</li><li>Experience in development projects in humanitarian or refugee settings, community-based, youth and women empowerment and community participation required.</li><li>Proven experience in working with government entities including follow up on the required approvals and has strong connections and network with different ministries and national stakeholders.</li><li>Familiar with government strategies, requirements and procedures.</li><li>Experience in budget management.</li><li>Experience of working with partners.</li><li>Experience in working with donors including: EU, MADAD, ECHO, private donors.</li><li>Ability to communicate and maintain appropriate and productive relations with a range of actors, including children, parents, local and national authorities.</li><li>Flexible work attitude and ability to work independently within a small team.</li><li>Excellent knowledge of Arabic and English.</li></ul><p></p></section>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p>
<p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p>
<h4>Responsibilities</h4>
<ul>
<li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li>
<li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li>
<li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li>
<li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li>
<li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li>
<li>Audit usage data to optimize platform performance and identify underutilized features.</li>
<li>Translate technical documentation into clear training resources for non-technical teams.</li>
<li>Conduct business review health checks to align product performance with client goals.</li>
<li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li>
<li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li>
<li>Advocate for customers by converting feedback into structured product feature requests.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li>
<li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li>
<li>Experience using AI tools, including prompt engineering and AI-based integrations.</li>
<li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li>
<li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li>
<li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li>
<li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li>
<li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li>
</ul>
<h4>Benefits</h4>
<h4>What we offer</h4>
<ul>
<li>YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.</li>
<li>Outsized career trajectory early team members grow into leadership as we scale globally.</li>
<li>Real ownership your work will be seen, felt, and talked about company-wide.</li>
<li>High-trust team no politics, no bureaucracy; we move fast and support each other.</li>
<li>Competitive compensation top-of-market salary plus equity and full benefits.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p>
<p> <strong> </strong> </p>
<p> <strong>Description:</strong> </p>
<p> <strong> </strong> </p>
<p>We are looking for a talented <span> <strong>Associate Manager, Quality Compliance</strong> <strong> </strong>to join us. At Hikma you ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</span> </p>
<p> </p>
<p>If you want to be part of a team that cares about impact, this is the place for you.</p>
<p> </p>
<p> <strong>Key Responsibilities:</strong> </p>
<p> <strong> </strong> </p>
<p>Strategic </p>
<ul>
<li>Providing support and guidance to the Hikma injectable sites including compounding by:</li>
<li>Lead auditing coordination, approach, and execution for injectables/Oral/ laboratory/Data Integrity manufacturing/contract manufacturing CMOs</li>
<li>Ensuring internal injectable/Oral Hikma site compliance with Hikma s rules and policies through internal audits</li>
<li>Following up on all observations by Hikma and third parties which includes CAPA plan implementation and ensuring timely completion.</li>
</ul>
<p>Technical capabilities </p>
<ul>
<li>Providing concerned Hikma employees with the required guidance related to the injectables/Oral/laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes to ensure that the related international standards and specifications are applied on all Hikma concerned processes</li>
<li>Investigating and studying different problems related to injectables/Oral/ laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes that might occur in all Hikma concerned functions and recommending the corrective actions accordingly</li>
<li>Ensuring that health and safety regulations are followed in the concerned processes to avoid accidents in the workplace during executed audits protecting the auditors</li>
<li>Ensuring that the entire injectables/Oral/laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes are in compliance with the set standard operating procedures (SOPs</li>
<li>Ensuring that all injectables/Oral/laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes, activities, procedures comply with related internal/external regulations</li>
<li>Conducting periodic checks to ensure that all injectables/Oral/laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes are performed correctly and conforming the international standards and specifications</li>
<li>Assessing different Hikma functions compliance with the set standards and specifications in order to detect the deviations and recommending the necessary corrective actions accordingly</li>
<li>Providing the Corporate Compliance Director with periodic reports illustrating the work flow of the injectables/Oral/microbiology, laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes through Hikma corporate functions</li>
<li>Documenting different related transactions in all Hikma corporate functions to be used as a reference in the future when needed</li>
<li>Performing other duties related to the job as assigned by the direct supervisor</li>
</ul>
<p>Administrative </p>
<ul>
<li>Preparing periodic reports with respect to the Compliance (Injectables/Orals) function's activities and achievements to be submitted to the direct supervisor</li>
<li>Ensuring that instructions, circulars and organizational and technical decisions are followed and applied</li>
<li>Implementing Internal quality auditing and Hikma subsidiaries audit program, ensuring that Hikma Internal sites maintain a state of cGMP compliance where all activities within the Hikma Pharmaceutical function comply with the adopted standards, policies, and procedures.</li>
<li>implementing follow up auditing program for Hikma internal sites, ensuring that response is covered and communicated properly with Hikma quality management.</li>
<li>Providing Technical Support to Injectable/Oral strategic Under license projects, by qualifying suppliers, upgrading systems of our partners, conducting gap analysis and providing the needed support before/ during and after authorities audits to sites, up to end of registration of the product. </li>
<li><br></li>
</ul>
<p> </p>
<p> <strong>Qualifications:</strong> </p>
<p> <strong> </strong> </p>
<p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p>
<ul>
<li>B.Sc. degree in Chemistry, Biological, Microbiology, Chemical Engineering or equivalent</li>
<li>M.Sc. degree in TQM or equivalent </li>
<li>(10) years of experience in a related position, of which at least (5) in a supervisory position</li>
<li>Experience in a pharmaceutical industry, Oral and Injectables manufacturing.</li>
<li>Quality certification on auditing e.g. ASQ/ISO9001 . etc </li>
</ul>
<p> <strong> </strong> </p>
<p> <strong>Skills:</strong> </p>
<p> <strong> </strong> </p>
<ul>
<li>Computer Skills</li>
</ul>
<p>Performs moderately difficult tasks using job related applications, Office applications, and other relevant programs, as well as uses the functions of the internet effectively</p>
<ul>
<li>Data Analysis</li>
</ul>
<p>Performs complex data analysis utilizing multi-sourced set of data, prepares reports illustrating the results through professional graphs, charts, and other visual aids</p>
<ul>
<li>Documentation / Recording Information</li>
</ul>
<p>Applying and using various techniques in documenting and recording information in written or electronic/magnetic formats</p>
<ul>
<li>English Language</li>
</ul>
<p>Demonstrates mastery of the language; near native; ability to read, understand and write extremely difficult or abstract prose, a wide variety of vocabulary, idioms, colloquialisms, and slang</p>
<ul>
<li>Government Relations</li>
</ul>
<p>Represents the company externally within the government sector and develops and maintains good rapport with its employees</p>
<ul>
<li> Laws & Legislations</li>
</ul>
<p>Possesses knowledge in laws and legislations of several countries that Hikma operates in, including MENA region, USA and Europe</p>
<ul>
<li>Project Management</li>
</ul>
<p><br></p>
<p> <strong> </strong> </p></div></section>
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>During your tenure as a Manager/Assistant Manager Information Technology Digital Applications, you will demonstrate and develop your capabilities in the following areas:</p><p>Provide first-line support for D365 application (intake and ticket management in ServiceNow, including request logging, triage, and user communication)</p><p>Validation of user tickets, issues, requirements to ensure completeness, confirms severity, and resolve issues that can be handled at first level.</p><p>Escalate ServiceNow tickets to Deloitte India D365 support team via Azure DevOps when second-level investigation or engineering action is required</p><p>Continuous monitoring and governance of D365 tickets to ensure resolution as per priority and within SLAs</p><p>Capture recurring issues and business context to improve the overall application quality and user experience</p><p>Upskilling on existing resources</p><p>Periodic review of user access and license utilization</p><p>Review and approval of releases / code deployments via Azure DevOps</p><p>Support internal, external audit related requirements for D365 application</p><p>Responsible for engaging and interacting with the Deloitte Finance teams and extended organization with a focus on expediting issues resolution</p><p>Leadership Capabilities:</p><p>Builds own understanding of our purpose and values; explores opportunities for impact.</p><p>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</p><p>Understands expectations and demonstrates personal accountability for keeping performance on track.</p><p>Actively focuses on developing effective communication and relationship-building skills.</p><p>Understands how their daily work contributes to the priorities of the team and the business.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications:</h2><p>Bachelors / master s degree (B.E./ B.Tech./ MCA) or equivalent</p><p>8 Years of experience in Application development and support experience, including but not limited to</p><ul><li>Expertise with Microsoft Dynamics 365 (D365) application with following modules: Finance & Operations Project Management Time & Expense Management Payroll processing</li><li>Good knowledge of Azure DevOps code deployment, branching, pipelining, review and approval of deployment requests etc</li><li>Working experience of D365 reports, integrations & APIs</li><li>Working experience of D365 user accesses and license requirements</li><li>Excellent analytical and troubleshooting skills to diagnose application issues</li><li>Working experience with Microsoft GP (Great Plains) will be an advantage</li><li>Awareness and capability of appropriate communications with multiple teams. Will utilize effective communications with patience and customer service skills in situations with impatient users'</li></ul><p></p></section>
Confidential
Jordan - Jordan
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Job Summary SkillUp MENA is seeking an experienced and results-driven Training Manager to lead the planning, development, and delivery of high-quality learning solutions for corporate clients across Jordan. The ideal candidate will manage the full training lifecycle, collaborate with clients to identify learning needs, oversee trainers and training operations, and ensure every program delivers measurable business impact in line with SkillUp MENA's learning philosophy.</p><p>Key Responsibilities</p><ul><li>Manage the end-to-end lifecycle of corporate training programs, from needs assessment to post-training evaluation.</li><li>Meet with clients to understand business objectives and recommend suitable learning solutions.</li><li>Design training plans, learning journeys, and development roadmaps.</li><li>Coordinate with internal teams, trainers, instructional designers, and project managers to ensure successful program delivery.</li><li>Recruit, evaluate, and manage freelance trainers and subject matter experts.</li><li>Develop training schedules, budgets, and project timelines.</li><li>Monitor training quality and learner satisfaction through evaluations and performance metrics.</li><li>Prepare training proposals, presentations, and client reports.</li><li>Ensure all training materials are updated, engaging, and aligned with industry best practices.</li><li>Maintain strong relationships with existing clients while identifying opportunities for additional learning solutions.</li><li>Support business development activities by participating in client meetings and solution presentations.</li><li>Ensure compliance with SkillUp MENA quality standards and project requirements.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business Administration, Human Resources, Education, Training, or a related field.</li><li>5+ years of experience in Learning & Development, Corporate Training, or Training Management.</li><li>Experience working with corporate clients and managing multiple training projects simultaneously.</li><li>Strong knowledge of adult learning principles and instructional methodologies.</li><li>Experience with Learning Management Systems (LMS) is preferred.</li><li>Professional certifications such as CPTD, ATD, SHRM, CIPD, or PMP are considered an advantage.</li></ul><p>Required Skills</p><ul><li>Excellent presentation and facilitation skills.</li><li>Strong project management and organizational abilities.</li><li>Client relationship management.</li><li>Training needs analysis.</li><li>Curriculum planning and program development.</li><li>Leadership and team management.</li><li>Excellent communication and negotiation skills.</li><li>Problem-solving and decision-making abilities.</li><li>Proficiency in Microsoft Office and learning technologies.</li><li>Fluent in both Arabic and English (written and spoken).</li></ul><p></p></section>
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div> <p><b><br></b></p></div><ul><li><div><b>
About the role: </b><br><p>We re looking for a Senior Commercial Manager to lead and grow Careem Shops in Jordan. You will own the commercial strategy and P&L, build and scale partnerships across key retail categories, and work closely with cross-functional teams to deliver sustainable growth and an exceptional customer experience.<br> <br>This role combines strategic thinking with hands-on execution. You ll be responsible for driving business performance, identifying new growth opportunities, and shaping the future of quick commerce in Jordan. Reporting directly to the GM of Careem Shops for UAE & Jordan, you ll have the opportunity to influence strategy, execute at scale, and make a measurable impact on one of Careem s fastest-growing businesses.<br> <br>You ll inherit a business with strong foundations and a clear opportunity to accelerate its next phase of growth.</p><b>
What You Will Own </b><br> 1. P&L and Commercial Strategy <br><ul>
<li>
<p> <strong>Full ownership</strong> of the Jordan Shops P&L.</p>
</li>
<li>
<p> <strong>Set and defend category strategy</strong> across supermarkets, pharmacy, flowers, butcheries, electronics, and other sub-verticals.</p>
</li>
<li>
<p> <strong>Build the annual and quarterly business plans</strong>, reporting performance and forecasts to the GM with public-company rigour.</p>
</li>
</ul>
2. Merchant and Partner Store Operations <br><ul>
<li>
<p> <strong>Lead merchant acquisition and account management</strong> across all categories, growing the base of local SMEs on the platform while improving mutual unit economics.</p>
</li>
<li>
<p> <strong>Own partner store operational standards</strong> (catalogue/menu quality, stock accuracy, and order-acceptance times) to safeguard our sub-25-minute delivery promise.</p>
</li>
<li>
<p> <strong>Partner with Category and Captain Ops teams</strong> to maintain high availability during peak demand and seasonal surges (e.g., Ramadan, back-to-school).</p>
</li>
</ul>
3. Everything App Synergy <br><ul>
<li>
<p> <strong>Collaborate with Careem Pay</strong> to ensure frictionless checkout and drive wallet adoption across Shops orders.</p>
</li>
<li>
<p> <strong>Partner with Captain Ops</strong> to protect delivery reliability and Captain earnings.</p>
</li>
<li>
<p> <strong>Identify cross-sell opportunities</strong> with Rides and Food to maximize customer lifetime value within a single Careem Super App session.</p>
</li>
</ul>
4. People and Culture <br><ul>
<li>
<p> <strong>Lead and develop</strong> a local team of commercial, operations, and category colleagues, hiring the next layer of Jordan Shops leadership.</p>
</li>
<li>
<p> <strong>Represent Jordan Shops</strong> in regional forums, ensuring local market realities directly inform Group strategy.</p>
</li>
</ul>
What Success Looks Like<br><p> <strong>Growth:</strong> GMV growth ahead of the market, quarter over quarter, without sacrificing contribution margin.</p>
<p> <strong>Efficiency:</strong> Improved last-mile unit economics through smarter partner density, order batching, and Captain utilisation.</p>
<p> <strong>Retention:</strong> A growing, loyal merchant base measured by repeat listings and reduced churn.</p>
<p> <strong>Sustainability:</strong> A Captain network that views Careem Shops as reliable, well-paid work.</p>
<strong>What We Are Looking For</strong>
<ul>
<li>
<p> <strong>Experience:</strong> 8+ years in commercial, operations, or general management roles ideally within quick-commerce, retail, or on-demand delivery.</p>
</li>
<li>
<p> <strong>Financial Acumen:</strong> Demonstrated P&L ownership with comfort being evaluated on GMV, AOV, and margin.</p>
</li>
<li>
<p> <strong>Market Knowledge:</strong> Deep familiarity with the Jordanian market, including consumer behaviour, the merchant landscape, and local regulations.</p>
</li>
<li>
<p> <strong>Mindset:</strong> A builder's mindset hands-on with data, unfazed by ambiguity, and quick to execute solutions.</p>
</li>
<li>
<p> <strong>Languages:</strong> Arabic and English fluency is preferred.</p>
</li>
</ul>
</div>
</li>
</ul>
<p> <strong>What we ll provide you</strong> </p>
<p>We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:</p>
<ul>
<li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work remotely from any country in the world for 30 days a year with unlimited vacation days per year.</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li>
</ul>
<p> </p>
<p> </p></div></section>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p>
<p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p>
<h4>Responsibilities</h4>
<ul>
<li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li>
<li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li>
<li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li>
<li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li>
<li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li>
<li>Audit usage data to optimize platform performance and identify underutilized features.</li>
<li>Translate technical documentation into clear training resources for non-technical teams.</li>
<li>Conduct business review health checks to align product performance with client goals.</li>
<li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li>
<li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li>
<li>Advocate for customers by converting feedback into structured product feature requests.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li>
<li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li>
<li>Experience using AI tools, including prompt engineering and AI-based integrations.</li>
<li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li>
<li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li>
<li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li>
<li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li>
<li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li>
</ul>
<h4>Benefits</h4>
<h4>What we offer</h4>
<ul>
<li>YC-backed with real traction — we are in-market, growing, and trusted by enterprise names you know.</li>
<li>Outsized career trajectory — early team members grow into leadership as we scale globally.</li>
<li>Real ownership — your work will be seen, felt, and talked about company-wide.</li>
<li>High-trust team — no politics, no bureaucracy; we move fast and support each other.</li>
<li>Competitive compensation — top-of-market salary plus equity and full benefits.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p>
<p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p>
<h4>Responsibilities</h4>
<ul>
<li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li>
<li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li>
<li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li>
<li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li>
<li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li>
<li>Audit usage data to optimize platform performance and identify underutilized features.</li>
<li>Translate technical documentation into clear training resources for non-technical teams.</li>
<li>Conduct business review health checks to align product performance with client goals.</li>
<li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li>
<li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li>
<li>Advocate for customers by converting feedback into structured product feature requests.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li>
<li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li>
<li>Experience using AI tools, including prompt engineering and AI-based integrations.</li>
<li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li>
<li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li>
<li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li>
<li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li>
<li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li>
</ul>
<h4>Benefits</h4>
<h4>What we offer</h4>
<ul>
<li>YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.</li>
<li>Outsized career trajectory early team members grow into leadership as we scale globally.</li>
<li>Real ownership your work will be seen, felt, and talked about company-wide.</li>
<li>High-trust team no politics, no bureaucracy; we move fast and support each other.</li>
<li>Competitive compensation top-of-market salary plus equity and full benefits.</li>
</ul></p><p></p>