Technical Analysts Jobs - Amman Jordan
989 Jobs Found
Jordan - Amman
<p>The Albaroudi Company for Packaging Materials announces its need to bring on board distinguished competencies to its technical team in the department of "Preform", for the position:</p><p> Engineer or Technician of Industrial Machines for the Preform Production Department and Engineer or Technician of Mechanical for the Cap Department</p><p> </p><p><strong>Qualifications and technical requirements:</strong></p><p>Experience: Practical experience of no less than 6 years in maintenance of industrial machines.</p><p>Specialized skills: * Deep experience in maintenance and hydraulic and pneumatic systems (Hydraulics & Pneumatics).</p><p>High skill in disassembling, assembling, and calibrating injection molds and their periodic maintenance.</p><p>Ability to deal with cooling systems (Chillers) attached to production lines.</p><p>Implementation of preventive maintenance programs to ensure production continuity and reduce breakdowns.</p><p>Education: Technical diploma in mechanical engineering or equivalent from intensive practical experience.</p><p>Residence: Preference to residents of the following areas: (Al-Zarqa, Sahaab, Madaba).</p><p> </p><p><strong>Job benefits:</strong></p><p>Employee coverage under social security upon appointment.</p><p>Transportation insurance provided by the company.</p><p>Professional and stable work environment</p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>The SOC Analyst - Tier 2 is responsible for advanced security monitoring, incident investigation, threat analysis, and detection engineering activities within ZainTECH’s Security Operations Center (SOC). The role serves as the primary escalation point for security incidents identified by L1 analysts and plays a critical role in validating threats, conducting investigations, and supporting incident response activities across enterprise, government, and critical infrastructure environments.</p>
<h4>Responsibilities:</h4>
<p><strong>Security monitoring & incident investigation</strong></p>
<ul>
<li>Investigate and analyze security incidents escalated by SOC L1 analysts.</li>
<li>Validate security events and determine scope, impact, severity, and business risk.</li>
<li>Perform advanced correlation and analysis of logs, alerts, network activity, endpoint telemetry, and threat intelligence.</li>
<li>Conduct root cause analysis of security incidents and identify indicators of compromise (IOCs).</li>
<li>Support incident containment, eradication, and recovery activities.</li>
<li>Escalate incidents requiring specialized investigation or incident response support.</li>
</ul>
<p><strong>Threat detection & threat hunting</strong></p>
<ul>
<li>Perform proactive threat hunting activities to identify malicious activity that may bypass automated controls.</li>
<li>Utilize threat intelligence sources to identify emerging threats and attacker tactics.</li>
<li>Analyze attack patterns, indicators, and behaviors associated with malware, ransomware, insider threats, and advanced persistent threats (APTs).</li>
<li>Identify opportunities to improve detection coverage across monitored environments.</li>
</ul>
<p><strong>SIEM & detection engineering</strong></p>
<ul>
<li>Develop, tune, and optimize SIEM use cases and correlation rules.</li>
<li>Support creation and maintenance of detection logic, dashboards, reports, alerts, and monitoring workflows.</li>
<li>Reduce false positives through tuning and rule optimization.</li>
<li>Support onboarding and integration of new log sources.</li>
</ul>
<p><strong>Incident management & reporting</strong></p>
<ul>
<li>Maintain detailed incident records and investigation documentation.</li>
<li>Prepare technical analysis and incident reports.</li>
<li>Support operational metrics, reporting, and service reviews.</li>
<li>Ensure incident handling activities comply with established procedures and SLAs.</li>
</ul>
<p><strong>Technical leadership & knowledge transfer</strong></p>
<ul>
<li>Provide guidance and mentoring to L1 SOC Analysts.</li>
<li>Support analyst development through coaching and technical knowledge sharing.</li>
<li>Participate in continuous improvement initiatives and SOC maturity programs.</li>
<li>Contribute to process, playbook, and procedure development.</li>
</ul>
<h4>Our culture & code of conduct:</h4>
<p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p>
<h4>Requirements</h4>
<ul>
<li>Bachelor's degree or intermediate diploma (minimum) from a recognised institution.</li>
<li>Minimum 2 years experience in managed cybersecurity / SOC operations at an investigative level.</li>
<li>At least one valid NCSC-approved SOC certification like CSA, GSOC, GIAC, GCIA, CTIA, or another equivalent certification in the same field that is approved by the NCSC.</li>
<li>Strong SIEM investigation, detection-rule development, log and network analysis, and use-case tuning.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>The SOC Analyst - Tier 2 is responsible for advanced security monitoring, incident investigation, threat analysis, and detection engineering activities within ZainTECH’s Security Operations Center (SOC). The role serves as the primary escalation point for security incidents identified by L1 analysts and plays a critical role in validating threats, conducting investigations, and supporting incident response activities across enterprise, government, and critical infrastructure environments.</p>
<h4>Responsibilities:</h4>
<p><strong>Security monitoring & incident investigation</strong></p>
<ul>
<li>Investigate and analyze security incidents escalated by SOC L1 analysts.</li>
<li>Validate security events and determine scope, impact, severity, and business risk.</li>
<li>Perform advanced correlation and analysis of logs, alerts, network activity, endpoint telemetry, and threat intelligence.</li>
<li>Conduct root cause analysis of security incidents and identify indicators of compromise (IOCs).</li>
<li>Support incident containment, eradication, and recovery activities.</li>
<li>Escalate incidents requiring specialized investigation or incident response support.</li>
</ul>
<p><strong>Threat detection & threat hunting</strong></p>
<ul>
<li>Perform proactive threat hunting activities to identify malicious activity that may bypass automated controls.</li>
<li>Utilize threat intelligence sources to identify emerging threats and attacker tactics.</li>
<li>Analyze attack patterns, indicators, and behaviors associated with malware, ransomware, insider threats, and advanced persistent threats (APTs).</li>
<li>Identify opportunities to improve detection coverage across monitored environments.</li>
</ul>
<p><strong>SIEM & detection engineering</strong></p>
<ul>
<li>Develop, tune, and optimize SIEM use cases and correlation rules.</li>
<li>Support creation and maintenance of detection logic, dashboards, reports, alerts, and monitoring workflows.</li>
<li>Reduce false positives through tuning and rule optimization.</li>
<li>Support onboarding and integration of new log sources.</li>
</ul>
<p><strong>Incident management & reporting</strong></p>
<ul>
<li>Maintain detailed incident records and investigation documentation.</li>
<li>Prepare technical analysis and incident reports.</li>
<li>Support operational metrics, reporting, and service reviews.</li>
<li>Ensure incident handling activities comply with established procedures and SLAs.</li>
</ul>
<p><strong>Technical leadership & knowledge transfer</strong></p>
<ul>
<li>Provide guidance and mentoring to L1 SOC Analysts.</li>
<li>Support analyst development through coaching and technical knowledge sharing.</li>
<li>Participate in continuous improvement initiatives and SOC maturity programs.</li>
<li>Contribute to process, playbook, and procedure development.</li>
</ul>
<h4>Our culture & code of conduct:</h4>
<p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p>
<h4>Requirements</h4>
<ul>
<li>Bachelor's degree or intermediate diploma (minimum) from a recognised institution.</li>
<li>Minimum 2 years experience in managed cybersecurity / SOC operations at an investigative level.</li>
<li>At least one valid NCSC-approved SOC certification like CSA, GSOC, GIAC, GCIA, CTIA, or another equivalent certification in the same field that is approved by the NCSC.</li>
<li>Strong SIEM investigation, detection-rule development, log and network analysis, and use-case tuning.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>About PwC in the Region</h4>
<p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.<br>
Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p>
<h4>Risk and Compliance Focus</h4>
<p>At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.<br>
Those in governance, risk, controls and compliance at PwC are responsible for confirming regulatory compliance and managing risks for clients. Your work will involve providing advice and solutions to help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.</p>
<h4>Who We Are</h4>
<p>The Jordan KYC Centre of Excellence has been established to achieve compliance with PwC’s global minimum KYC requirements across the Middle East region, using the best skilled people and market leading technology to safeguard our firm and clients.</p>
<h4>Who Are We Looking For?</h4>
<p>We are looking for highly motivated individuals who are keen to build a career in client onboarding and compliance area.</p>
<h4>About the Role</h4>
<p>Analysts are responsible for performing client Know Your Client (KYC) reviews, ensuring that they meet the quality and productivity standards expected of them based on the requirements of the Centre of Excellence. Analysts play a crucial role in delivering our engagements on time and to the quality standards expected by the firm and regulators.<br>
In addition to their Analyst role, the Senior Analyst acts as a voice of the Analysts in their team. As well as achieving high quality and productivity, they also perform stretch roles suited to their career pathway. The Senior Analyst plays a key role in setting and driving quality and productivity standards among the Analyst population.</p>
<h4>Key Responsibilities as an Analyst</h4>
<ul>
<li>Proactively manage your own work allocation and meet daily, monthly productivity and quality targets by seeking clear guidance, instruction or coaching to help fulfil your role.</li>
<li>Update metrics trackers accurately and in a timely manner including client and relevant workflow systems.</li>
<li>Proactively build relationships with all team members within PwC including engagement with client teams as well as other risk and quality teams.</li>
<li>Carry out pre-engagement compliance tasks associated with client and project onboarding.</li>
<li>Communicate effectively and professionally verbally and in writing with a range of key stakeholders.</li>
<li>Work collaboratively to drive ideas and solutions with peers, team leaders and managers which will improve client and PwC’s efficiency process.</li>
<li>Be able to implement and adapt to new or changing processes quickly.</li>
</ul>
<h4>Stretch Responsibilities as a Senior Analyst (in addition to the above key responsibilities)</h4>
<ul>
<li>Know client policies and procedures and support the team with technical queries.</li>
<li>Implement new or changing processes and challenge engagement teams where requirements are unclear or unworkable.</li>
<li>Develop and deliver training for new joiners and existing team members.</li>
<li>Engage with client teams (typically Policy and Compliance).</li>
<li>Work with team leads and management to support process improvement, staff engagement and consistency.</li>
<li>Review output from Analysts against client requirements to ensure compliance.</li>
<li>Identify quality issues and support the implementation of additional training and other measures to improve quality.</li>
<li>Test and strengthen quality controls.</li>
<li>Perform comprehensive case review, ensuring accurate identification and verification of client’s information.</li>
<li>Accurately maintain and update trackers and workflow systems, including client databases and operational metrics, ensuring timeliness.</li>
<li>Review the outreach quality and ensure that the analysts send the requirements as per the policy and regulation.</li>
<li>Review high risk cases and ensure that enhanced procedures for high-risk clients are in place while remaining informed of regulatory changes and requirements.</li>
<li>Maintain detailed and accurate client profiles, collaborating effectively to ensure completeness and correctness.</li>
<li>Establish and execute processes for regular document reviews, proactively monitoring the validity of KYC information and ensuring timely renewals.</li>
<li>Facilitate clear and effective communication with external teams, serving as the primary liaison between internal teams and external stakeholders.</li>
<li>Lead and coordinate remediation initiatives, collaborating with stakeholders to promptly address deficiencies and drive process improvements.</li>
<li>Provide active support for ongoing monitoring activities.</li>
<li>Assist in conducting spot checks to ensure compliance and accuracy.</li>
<li>Support the escalation process, ensuring timely and efficient resolution of identified issues.</li>
</ul>
<h4>Requirements</h4>
<p>Depending on the role, applicants should have some or all of these skills and experience:</p>
<ul>
<li>Knowledge of regulatory developments driving the industry and key issues affecting regulated firms.</li>
<li>Strong knowledge of various company structures.</li>
<li>Responsibility for others (training, performance, workload/productivity, development).</li>
<li>A high level of attention to detail and experience following strict processes and requirements.</li>
<li>Quality and/or control testing or audits.</li>
<li>Experience within the financial services sector.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>About PwC in the Region</h4>
<p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.<br>
Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p>
<h4>Risk and Compliance Focus</h4>
<p>At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.<br>
Those in governance, risk, controls and compliance at PwC are responsible for confirming regulatory compliance and managing risks for clients. Your work will involve providing advice and solutions to help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.</p>
<h4>Who We Are</h4>
<p>The Jordan KYC Centre of Excellence has been established to achieve compliance with PwC’s global minimum KYC requirements across the Middle East region, using the best skilled people and market leading technology to safeguard our firm and clients.</p>
<h4>Who Are We Looking For?</h4>
<p>We are looking for highly motivated individuals who are keen to build a career in client onboarding and compliance area.</p>
<h4>About the Role</h4>
<p>Analysts are responsible for performing client Know Your Client (KYC) reviews, ensuring that they meet the quality and productivity standards expected of them based on the requirements of the Centre of Excellence. Analysts play a crucial role in delivering our engagements on time and to the quality standards expected by the firm and regulators.<br>
In addition to their Analyst role, the Senior Analyst acts as a voice of the Analysts in their team. As well as achieving high quality and productivity, they also perform stretch roles suited to their career pathway. The Senior Analyst plays a key role in setting and driving quality and productivity standards among the Analyst population.</p>
<h4>Key Responsibilities as an Analyst</h4>
<ul>
<li>Proactively manage your own work allocation and meet daily, monthly productivity and quality targets by seeking clear guidance, instruction or coaching to help fulfil your role.</li>
<li>Update metrics trackers accurately and in a timely manner including client and relevant workflow systems.</li>
<li>Proactively build relationships with all team members within PwC including engagement with client teams as well as other risk and quality teams.</li>
<li>Carry out pre-engagement compliance tasks associated with client and project onboarding.</li>
<li>Communicate effectively and professionally verbally and in writing with a range of key stakeholders.</li>
<li>Work collaboratively to drive ideas and solutions with peers, team leaders and managers which will improve client and PwC’s efficiency process.</li>
<li>Be able to implement and adapt to new or changing processes quickly.</li>
</ul>
<h4>Stretch Responsibilities as a Senior Analyst (in addition to the above key responsibilities)</h4>
<ul>
<li>Know client policies and procedures and support the team with technical queries.</li>
<li>Implement new or changing processes and challenge engagement teams where requirements are unclear or unworkable.</li>
<li>Develop and deliver training for new joiners and existing team members.</li>
<li>Engage with client teams (typically Policy and Compliance).</li>
<li>Work with team leads and management to support process improvement, staff engagement and consistency.</li>
<li>Review output from Analysts against client requirements to ensure compliance.</li>
<li>Identify quality issues and support the implementation of additional training and other measures to improve quality.</li>
<li>Test and strengthen quality controls.</li>
<li>Perform comprehensive case review, ensuring accurate identification and verification of client’s information.</li>
<li>Accurately maintain and update trackers and workflow systems, including client databases and operational metrics, ensuring timeliness.</li>
<li>Review the outreach quality and ensure that the analysts send the requirements as per the policy and regulation.</li>
<li>Review high risk cases and ensure that enhanced procedures for high-risk clients are in place while remaining informed of regulatory changes and requirements.</li>
<li>Maintain detailed and accurate client profiles, collaborating effectively to ensure completeness and correctness.</li>
<li>Establish and execute processes for regular document reviews, proactively monitoring the validity of KYC information and ensuring timely renewals.</li>
<li>Facilitate clear and effective communication with external teams, serving as the primary liaison between internal teams and external stakeholders.</li>
<li>Lead and coordinate remediation initiatives, collaborating with stakeholders to promptly address deficiencies and drive process improvements.</li>
<li>Provide active support for ongoing monitoring activities.</li>
<li>Assist in conducting spot checks to ensure compliance and accuracy.</li>
<li>Support the escalation process, ensuring timely and efficient resolution of identified issues.</li>
</ul>
<h4>Requirements</h4>
<p>Depending on the role, applicants should have some or all of these skills and experience:</p>
<ul>
<li>Knowledge of regulatory developments driving the industry and key issues affecting regulated firms.</li>
<li>Strong knowledge of various company structures.</li>
<li>Responsibility for others (training, performance, workload/productivity, development).</li>
<li>A high level of attention to detail and experience following strict processes and requirements.</li>
<li>Quality and/or control testing or audits.</li>
<li>Experience within the financial services sector.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong>About Acuative :</strong> </p> <p> <strong>Acuative </strong>is a global IT solutions provider committed to delivering top-tier managed services, managed solutions, and network infrastructure support. With a client-first mindset and a relentless drive for excellence, we empower organizations to scale securely and efficiently. Our success is powered by our people we invest in our employees through continuous on-the-job training, mentorship, and assisted learning that helps to grow our teams. At Acuative, you ll find a collaborative environment built on professionalism, innovation, and the shared pursuit of achieving high results. Join us and help shape the future of IT.</p> <p> <strong>Role Overview :</strong> </p> <p>The Implementation Analyst supports network deployment projects by acting as the main technical contact for on-site technicians, troubleshooting complex issues, and improving processes through automation and scripting. The role ensures smooth project execution, accurate documentation, and effective issue resolution.</p> <p> <strong>Key Responsibilities :</strong> </p> <p>- Serve as the primary technical contact during project implementations.</p> <p>- Configure and troubleshoot routers, switches, firewalls, and wireless devices.</p> <p>- Support WAN circuit turn-ups and network technologies (VLANs, OSPF, BGP, ACLs, VPNs, etc.).</p> <p>- Work across vendors such as Cisco, Fortinet, Palo Alto, and Cradlepoint.</p> <p>- Develop scripts and automation to improve efficiency.</p> <p>- Collaborate with Engineering to maintain runbooks and processes.</p> <p>- Act as an escalation point for technical issues.</p> <p>- Track issues and maintain project documentation.</p> <p>- Support team development through mentorship.</p> <p> <strong>Qualifications :</strong> </p> <p>- CCNA (or equivalent experience).</p> <p>- Fortinet NSE4 (or equivalent).</p> <p>- Strong networking fundamentals and troubleshooting skills.</p> <p>- Experience with WAN, telecom, or Wi-Fi environments (preferred).</p> <p>- Process-driven with good documentation and communication skills.</p></div></section>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Joining the Business Analytics team to lead requirements engineering across government services and digital transformation programs. The role translates government business needs into structured, build-ready backlogs, models end-to-end processes, and uses AI tools to accelerate analysis and documentation while maintaining quality and data-sensitivity discipline.</p>
<h4>Requirements</h4>
<h4>Key Responsibilities</h4>
<ul>
<li>Lead end-to-end requirements elicitation, analysis, and documentation for government eServices and digital transformation initiatives.</li>
<li>Produce high-quality BRDs, user stories/PBIs with clear acceptance criteria, BPMN 2.0 process models, and full traceability for Azure DevOps delivery.</li>
<li>Facilitate workshops with government stakeholders, resolve conflicting requirements, and obtain formal sign-offs.</li>
<li>Map as-is/to-be processes; identify dependencies, edge cases, and non-functional requirements (security, privacy, audit, performance).</li>
<li>Apply AI tools (LLMs, prompt engineering, AI-assisted documentation) to speed up analysis and drafting, with sound judgment on validation and sensitive government data.</li>
<li>Support UAT, bridge business and technical teams, and ensure delivered solutions meet business objectives.</li>
<li>Mentor junior Business Analysts and uphold the team’s BA methodology and standards.</li>
</ul>
<h4>Required Qualifications & Experience</h4>
<ul>
<li>Bachelor’s degree in Computer Science, IT, Business, or a related field; CBAP (or equivalent BA certification) strongly preferred.</li>
<li>6+ years of hands-on Business Analysis experience, with a strong track record in government/public-sector digital services in the UAE/GCC.</li>
<li>Proven greenfield requirements experience — not limited to ERP configuration or pre-sales.</li>
</ul>
<h4>Required Skills</h4>
<ul>
<li>Strong requirements elicitation, analysis, and structured documentation (BRD, user stories, acceptance criteria).</li>
<li>Process modelling: BPMN 2.0, swimlanes, as-is/to-be (Visio, Lucidchart, Camunda, or draw.io).</li>
<li>Backlog management and Agile delivery with Azure DevOps (or Jira).</li>
<li>Excellent stakeholder management, facilitation, and bilingual communication (Arabic & English).</li>
<li>Hands-on AI proficiency: prompt engineering and AI-assisted analysis/documentation, with disciplined validation and data-sensitivity judgment.</li>
<li>Familiarity with eServices, digital-government standards, and the UAE government context.</li>
</ul>
<h4>Preferred (nice to have)</h4>
<ul>
<li>Experience with ECM/document management, omni-channel service delivery, and UAE PASS integration.</li>
<li>Wireframing/prototyping (Figma) and basic data/BI awareness (Power BI).</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>We are seeking an experienced ServiceNow SPM Business Analyst with hands-on experience delivering end-to-end Strategic Portfolio Management (SPM) implementations. The ideal candidate will work closely with business stakeholders and technical teams to gather requirements, define solutions, and support successful ServiceNow SPM implementations.</p>
<h4>Requirements</h4>
<ul>
<li>5+ years as a Business Analyst, including at least 3 years with ServiceNow.</li>
<li>Strong functional expertise in ServiceNow SPM, including Demand Management, Project Portfolio Management (PPM), Resource Management, Strategic Planning, Financial Management, Scenario Planning, Roadmaps, Goals & Objectives, and Portfolio Management.</li>
<li>Experience leading discovery workshops, gathering and documenting business requirements, writing user stories and acceptance criteria, and translating business needs into scalable ServiceNow solutions.</li>
<li>Ability to work closely with architects and developers, support solution design, UAT, and stakeholder presentations.</li>
<li>Strong communication and presentation skills, with experience engaging business and executive stakeholders.</li>
<li>ServiceNow SPM implementation experience is mandatory. CSA and CIS-SPM certifications are highly preferred.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>We are seeking an experienced ServiceNow SPM Business Analyst with hands-on experience delivering end-to-end Strategic Portfolio Management (SPM) implementations. The ideal candidate will work closely with business stakeholders and technical teams to gather requirements, define solutions, and support successful ServiceNow SPM implementations.</p>
<h4>Requirements</h4>
<ul>
<li>5+ years as a Business Analyst, including at least 3 years with ServiceNow.</li>
<li>Strong functional expertise in ServiceNow SPM, including Demand Management, Project Portfolio Management (PPM), Resource Management, Strategic Planning, Financial Management, Scenario Planning, Roadmaps, Goals & Objectives, and Portfolio Management.</li>
<li>Experience leading discovery workshops, gathering and documenting business requirements, writing user stories and acceptance criteria, and translating business needs into scalable ServiceNow solutions.</li>
<li>Ability to work closely with architects and developers, support solution design, UAT, and stakeholder presentations.</li>
<li>Strong communication and presentation skills, with experience engaging business and executive stakeholders.</li>
<li>ServiceNow SPM implementation experience is mandatory. CSA and CIS-SPM certifications are highly preferred.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>The incident response analyst is responsible for investigating, containing, eradicating, and supporting the recovery of cybersecurity incidents across customer and enterprise environments. The role plays a critical part in minimizing business impact from cyber threats by coordinating response activities, performing technical investigations, and supporting the continuous improvement of incident response capabilities.</p>
<p>The role collaborates closely with security operations, threat intelligence, digital forensics, and customer IT teams to identify attack vectors, contain threats, and strengthen organizational resilience against future incidents.</p>
<h4>Responsibilities</h4>
<h4>Incident investigation & response</h4>
<ul>
<li>Respond to security incidents within defined SLAs and escalation procedures.</li>
<li>Perform detailed investigations to determine nature of the attack, scope of compromise, impacted systems, attack vectors, and potential business impact.</li>
<li>Analyze indicators of compromise (IOCs) and attacker activity.</li>
<li>Identify containment, eradication, and recovery actions required to mitigate incidents.</li>
<li>Coordinate incident response activities with internal and customer stakeholders.</li>
</ul>
<h4>Threat analysis & root cause investigation</h4>
<ul>
<li>Conduct in-depth analysis of security incidents and suspicious activities.</li>
<li>Identify vulnerabilities, attack techniques, and security gaps contributing to incidents.</li>
<li>Perform root cause analysis to determine how incidents occurred and identify preventive controls.</li>
<li>Analyze attacker tactics, techniques, and procedures (TTPs) using industry frameworks such as MITRE ATT&CK.</li>
</ul>
<h4>Incident coordination & escalation</h4>
<ul>
<li>Manage incident response activities across multiple technical teams.</li>
<li>Escalate incidents requiring digital forensics support, specialized technical expertise, and malware analysis.</li>
<li>Coordinate communication between technical teams, management, and customer stakeholders.</li>
<li>Support crisis management activities during major incidents.</li>
</ul>
<h4>Documentation & reporting</h4>
<ul>
<li>Prepare detailed incident reports documenting findings, impact assessments, root cause analysis, and remediation recommendations.</li>
<li>Maintain investigation records and evidence documentation.</li>
<li>Support development of executive-level incident summaries and post-incident reviews.</li>
</ul>
<h4>Process improvement & readiness</h4>
<ul>
<li>Support the development and enhancement of incident response playbooks, response procedures, and investigation methodologies.</li>
<li>Participate in tabletop exercises and incident simulations.</li>
<li>Identify opportunities to improve response effectiveness and operational readiness.</li>
</ul>
<h4>Our culture & code of conduct</h4>
<p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behaviour across everything we do - from how we work with each other to how we engage with clients and partners globally.</p>
<h4>Requirements</h4>
<ul>
<li>Bachelor's degree or intermediate diploma (minimum) from a recognised institution.</li>
<li>Minimum 3 years experience in cybersecurity / information security, including 1 or more years in incident response.</li>
<li>At least one valid NCSC-approved IR certification like ECIH, CCIM, Blue Team Level 2, or another equivalent certification in the same field that is approved by the NCSC.</li>
<li>Practical skills in log analysis, endpoint and network investigation, malware triage, and use of IR tooling.</li>
<li>Exposure to SIEM/SOAR and EDR platforms is preferable.</li>
<li>Experience in an MSSP or SOC environment is preferable.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Job description</h4>
<p>We are seeking an experienced Business Analyst to bridge the gap between business stakeholders and technical teams in the implementation of a telecom data lakehouse/data warehouse. The Business Analyst will gather business requirements, analyze telecom processes and data, define business rules, and translate business needs into detailed functional specifications, ensuring successful delivery of data products, reports, and analytics solutions.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Gather and analyze business requirements from stakeholders across telecom domains such as customer, billing, CRM, network, revenue assurance, finance, sales, marketing, and digital channels.</li>
<li>Conduct workshops and interviews with business users to understand reporting, analytical, and operational requirements.</li>
<li>Document business processes, functional requirements, and business rules.</li>
<li>Capture business requirements into functional specifications for data engineers, data modelers, ETL developers, and BI developers.</li>
<li>Define source-to-target mapping requirements and validate data transformations.</li>
<li>Collaborate with solution architects and data modelers to ensure business requirements are accurately reflected in the data lakehouse/data warehouse design.</li>
<li>Identify data sources, business definitions, KPIs, dimensions, and measures required for reporting and analytics.</li>
<li>Support the definition of data quality rules, validation criteria, and reconciliation requirements.</li>
<li>Review ETL mapping documents and ensure business logic is correctly implemented.</li>
<li>Work closely with data engineers during development to clarify business rules and resolve functional issues.</li>
<li>Participate in user acceptance testing (UAT) by preparing test scenarios, validating results, and obtaining business sign-off.</li>
<li>Maintain business glossaries, metadata, and documentation.</li>
<li>Facilitate communication between business stakeholders and technical teams throughout the project lifecycle.</li>
<li>Support Agile ceremonies including backlog refinement, sprint planning, and requirement prioritization.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Strong business analysis and requirement elicitation skills.</li>
<li>Excellent stakeholder management and communication skills.</li>
<li>Experience documenting business requirements and functional specifications.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Understanding of relational databases and SQL.</li>
<li>Basic knowledge of data warehousing concepts such as:</li>
<ul>
<li>Facts and dimensions</li>
<li>Star schema</li>
<li>Snowflake schema</li>
<li>Slowly changing dimensions (SCD)</li>
<li>Data lineage</li>
<li>Metadata management</li>
<li>Data quality</li>
</ul>
<li>Experience working in Agile/Scrum environments.</li>
</ul>
<h4>Preferred technical knowledge</h4>
<ul>
<li>SQL</li>
<li>Data warehouse / data lakehouse architecture</li>
<li>ETL concepts and data integration</li>
<li>Data mapping documentation</li>
<li>Data quality frameworks</li>
<li>BI and reporting platforms</li>
<li>Knowledge of Hadoop ecosystem, Hive, Impala, Spark, or cloud data platforms is an advantage.</li>
</ul>
<h4>Deliverables</h4>
<ul>
<li>Business requirement documents (BRD)</li>
<li>Functional requirement specifications (FRS)</li>
<li>KPI definitions</li>
<li>Data dictionary</li>
<li>Business glossary</li>
<li>Data validation and UAT test cases</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Bachelor's degree in information technology, computer science, business information systems, engineering, or a related field.</li>
<li>2–4 years of experience as a Business Analyst in data warehouse, data lakehouse, or business intelligence projects.</li>
<li>Experience in the telecommunications industry is highly preferred.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Job description</h4>
<p>We are seeking an experienced Business Analyst to bridge the gap between business stakeholders and technical teams in the implementation of a telecom data lakehouse/data warehouse. The Business Analyst will gather business requirements, analyze telecom processes and data, define business rules, and translate business needs into detailed functional specifications, ensuring successful delivery of data products, reports, and analytics solutions.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Gather and analyze business requirements from stakeholders across telecom domains such as customer, billing, CRM, network, revenue assurance, finance, sales, marketing, and digital channels.</li>
<li>Conduct workshops and interviews with business users to understand reporting, analytical, and operational requirements.</li>
<li>Document business processes, functional requirements, and business rules.</li>
<li>Capture business requirements into functional specifications for data engineers, data modelers, ETL developers, and BI developers.</li>
<li>Define source-to-target mapping requirements and validate data transformations.</li>
<li>Collaborate with solution architects and data modelers to ensure business requirements are accurately reflected in the data lakehouse/data warehouse design.</li>
<li>Identify data sources, business definitions, KPIs, dimensions, and measures required for reporting and analytics.</li>
<li>Support the definition of data quality rules, validation criteria, and reconciliation requirements.</li>
<li>Review ETL mapping documents and ensure business logic is correctly implemented.</li>
<li>Work closely with data engineers during development to clarify business rules and resolve functional issues.</li>
<li>Participate in user acceptance testing (UAT) by preparing test scenarios, validating results, and obtaining business sign-off.</li>
<li>Maintain business glossaries, metadata, and documentation.</li>
<li>Facilitate communication between business stakeholders and technical teams throughout the project lifecycle.</li>
<li>Support Agile ceremonies including backlog refinement, sprint planning, and requirement prioritization.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Strong business analysis and requirement elicitation skills.</li>
<li>Excellent stakeholder management and communication skills.</li>
<li>Experience documenting business requirements and functional specifications.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Understanding of relational databases and SQL.</li>
<li>Basic knowledge of data warehousing concepts such as:</li>
<ul>
<li>Facts and dimensions</li>
<li>Star schema</li>
<li>Snowflake schema</li>
<li>Slowly changing dimensions (SCD)</li>
<li>Data lineage</li>
<li>Metadata management</li>
<li>Data quality</li>
</ul>
<li>Experience working in Agile/Scrum environments.</li>
</ul>
<h4>Preferred technical knowledge</h4>
<ul>
<li>SQL</li>
<li>Data warehouse / data lakehouse architecture</li>
<li>ETL concepts and data integration</li>
<li>Data mapping documentation</li>
<li>Data quality frameworks</li>
<li>BI and reporting platforms</li>
<li>Knowledge of Hadoop ecosystem, Hive, Impala, Spark, or cloud data platforms is an advantage.</li>
</ul>
<h4>Deliverables</h4>
<ul>
<li>Business requirement documents (BRD)</li>
<li>Functional requirement specifications (FRS)</li>
<li>KPI definitions</li>
<li>Data dictionary</li>
<li>Business glossary</li>
<li>Data validation and UAT test cases</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Bachelor's degree in information technology, computer science, business information systems, engineering, or a related field.</li>
<li>2–4 years of experience as a Business Analyst in data warehouse, data lakehouse, or business intelligence projects.</li>
<li>Experience in the telecommunications industry is highly preferred.</li>
</ul></p><p></p>
International Committee of the Red Cross (ICRC)
Jordan - Amman
<p>This is to announce that Amman delegation has a <strong><u>vacancy</u></strong> for <strong>Open-Source Information (OSI) Analyst</strong> at the <strong>Protection Unit in Amman, Jordan.</strong></p>
<p>The OSI Analyst works within the multidisciplinary Search Team under the PFL Deputy Protection in Damascus with the OSI Manager in Geneva as his/her functional manager to provide strategic direction to the response to the Syria missing file. In close coordination with the PFL researchers, Forensic expert, and A&E, the OSI Analyst plays a central role in enhancing the Search Team’s response by ensuring that OSI relevant to the Syria caseload is systematically collected, verified, organized, and made available for analysis. This includes both historical data gathered in the aftermath of the fall of the former Syrian government and any new OSI that emerges, with the aim of contributing to the documentation of protection concerns and providing leads and linkage of information to aid the search for missing persons.</p>
<p>S/he contributes to the identification of thematic and geographic priorities for OSI collection, supports the triangulation of findings with internal data, witness accounts, GIS information, and privileged data obtained from external organizations through data sharing agreements. The OSI Analyst ensures that the use of OSI follows a rigorous, ethical, and protection-sensitive methodology.</p>
<p>This position supports the analysis of individual cases and internal data particularly in light of available OSI and privileged external data obtained through data sharing agreements. Working in close coordination with PFL researchers, Forensic experts, A&E analysts, the OSI Analyst contributes to building a solid and actionable knowledge base to inform search strategies, documentation efforts, providing leads to aid the Search. </p>
<p>The OSI Analyst also advises on best practices for data sourcing and verification, develops tools and procedures for quality control, and ensures that the data produced can support timely and evidence-based decision-making, including opportunities to provide partial results to families of the missing. Additionally, the OSI Analyst contributes to institutional working groups focused on building data science and AI foundations for protection work, with the Syria Missing File serving as a key use case.</p>
<p><strong><u>General Duties: </u></strong></p>
<ul>
<li>Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement.</li>
<li>Understands and adheres to the ICRC Code of Conduct.</li>
<li>Understands the roles of the components of the International Red Cross and Red Crescent Movement.</li>
<li>Respects and observes staff regulations and security rules at all times.</li>
<li>Represents the ICRC in a professional manner at all times.</li>
<li>Develops and maintains a pleasant and conducive working environment with colleagues and line managers.</li>
<li>Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC.</li>
<li>May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary.</li>
</ul>
<p><strong><u>RELATIONSHIPS </u></strong></p>
<ul>
<li>Internally: Works closely with the wider Search Team in Amman, Damascus and Beirut, including colleagues in Forensics, A&E, and PFL, and other Protection colleagues in Damascus, Amman, and Beirut. As a contributor to Project aiming at Building the Data Science and AI Foundations for Protection work, for which Syria Missing has been identified as a use case, this position works closely with the Protection Business process owner, the Syria Missing Coordination Cell and other colleagues in HQ and in the field associated to this project.</li>
<li>Externally: In close coordination with the PFL Deputy Protection Coordinator in Damascus, DAM PROT and the Syria Missing Coordination Cell, engages with organizations that act as repositories of relevant data (e.g., IIIM, IIMP, SJAC, CIJA etc.), as well as other stakeholders contributing to the clarification of the fate and whereabouts of missing persons.</li>
</ul>
<p><strong><u>ACCOUNTABILITIES AND RESPONSIBILITIES</u></strong></p>
<ul>
<li>Works closely with protection staff and coordination to complement documentation efforts in the field, provide supplementary analysis of priority events, and monitor trends to inform follow-up action.</li>
<li>Undertakes identification, verification (including geolocation, chronolocation and source assessment), and advanced analysis of digital material, and produces clear analytical outputs in support of the Search Team, including but not limited to incident reports, analytical notes, relational charts, timelines. Triangulates OSI findings with internal case data, witness accounts, forensic information, and privileged external data obtained through data sharing agreements, to generate and validate leads for the search for missing persons.</li>
<li>Proactively identifies and, on request, responds to leads relating to the fate and whereabouts of missing persons, and advises the Search Team on potential sources of information, including electronic media, social media, potential witnesses (victims, insiders, experts, or others), telecommunications data, and archives</li>
<li>Implements and advances established open-source research methodologies to ensure professional standards and adherence to ICRC NIIHA approach throughout the analytical process.</li>
<li>Regularly monitors, reviews, and analyses open-source information related to the missing (historical and new caseload) and to protection, and integrates internal case data to provide an updated analytical picture relevant to the Search Team and the situation in Syria. Monitors and assesses trends related to the conduct of hostilities and related to protection concerns through secondary data, including open-source data, to provide timely and reliable information to guide decision-making.</li>
<li>Maintains a structured record of verified findings, coordinates, source materials, and analytical decisions to ensure the traceability, defensibility, and reproducibility of analytical outputs.</li>
<li>Participates in institutional initiatives, such as the Data Science and AI Foundations project, by contributing insights from field-based case analysis. This position may be required to test tools (either identified or developed within the project framework) and evaluate their functionality for the Search.</li>
<li>May be required to conduct regular field trips to Syria.</li>
</ul>
<p><strong><u>ADDITIONAL DUTIES</u></strong></p>
<ul>
<li>Follows up on all work-related messages and correspondence with the relevant contacts and departments.</li>
<li>Is aware of the delegation’s objectives and has a good knowledge of the Movement and other contacts relevant to the position.</li>
<li>Collects and shares information so as to improve the ICRC’s understanding of the environment and humanitarian trends and responses.</li>
<li>Represents the ICRC in an appropriate way during activities, in meetings and in the field, and avoids any activity that may reflect negatively on the ICRC’s image.</li>
<li>Takes responsibility for their own professional learning and development.</li>
</ul>
<p><strong><u>PROFESSIONAL EXPERIENCE AND EDUCATION REQUIRED</u></strong></p>
<ul>
<li>A University degree in relevant field with demonstrated credentials, training and/or practice in the field of open-source information & analysis.</li>
<li>A demonstrated interest in humanitarian work, and other relevant branches of public international law, including human rights law and international criminal law.</li>
<li>A minimum of 3 years of experience working in a similar role is required.</li>
</ul>
<p><strong><u>Desired Profile and Skills</u></strong></p>
<ul>
<li>Demonstrable experience in and knowledge of the techniques, tools and methodologies for carrying out rigorous, safe, and ethical open-source research and analysis.</li>
<li>Professional experience in the identification, verification, analysis and preservation of digital open-source information, including expertise in social media research techniques.</li>
<li>Familiarity with the open-source information landscape specific to the Syrian context, including relevant social media channels, archive repositories and the ability to identify relevant sources.</li>
<li>Proficiency in geospatial analysis, including geolocation, mapping, visualisation, and satellite imagery analysis, with the ability to apply these techniques to the identification and verification of sites of interest, including potential gravesites and former places of detention.Proficiency with verification and analytical toolsets relevant to OSI work, including reverse image search platforms, geospatial analysis platforms (such as ArcGIS, QGIS, or equivalent), satellite imagery platforms (such as Sentinel Hub, Planet, or equivalent), and relational or link analysis tools.</li>
<li>Demonstrated ability to evaluate, triangulate and triangulate information across OSI, witness testimony, internal case information, and external data, and to generate leads from that triangulation.</li>
<li>Initiative and capacity to work independently under minimal supervision.</li>
<li>Ability to multi-task effectively and work in high-pressure environments, including excellent planning and organizing skills.</li>
<li>Excellent oral and written communication skills in English are required, including capacity to produce clear and concise reports summarizing research methods and findings; Given the nature of the caseload, strong working proficiency in Arabic is required.</li>
</ul>
<p>Interested in joining? Apply Now! The ICRC values diversity and is committed to creating an inclusive working environment, we welcome applications from all qualified candidates, also, equally qualified candidates with disability are encouraged to apply.</p>
<p>Please note that:</p>
<ul>
<li>Submission deadline for applicants: 24<sup>th</sup> July 2026, taking into consideration, that Akhtaboot applicants, due to system capacity, need to apply before July 24<sup>th</sup> midnight.</li>
<li>The position will be filled once we find the right candidate.</li>
<li>The position is open for Jordanian nationals, and eligible dependents governed by Jordanian law.</li>
<li>Only applications with a cover letter and resume in English will be considered.</li>
<li>The salary range is between 1,737 – 2,086 Jordanian Dinar.</li>
</ul>
<p><strong>ICRC does not charge a fee or any favors at any stage of the recruitment process. </strong>if the candidate is asked for any fee or any service against our Code of Conduct, he/she must report to <a href="mailto:code_of_conduct@icrc.org">code_of_conduct@icrc.org</a> or <a href="http://icrc.integrityplatform.org/">http://icrc.integrityplatform.org/</a></p>
<p><strong>Kindly be informed that ICRC manages recruitment through a third party and doesn’t keep files of applicants.</strong> However, after receiving/downloading applications, note that the ICRC will keep your application file for a year, after which it will be deleted. If you’d like us to delete your file before this, kindly let us know.</p>
Confidential
Jordan - Amman
<p>Technical Support Engineer (VoIP/PBX) – 0 to 2 Years Experience</p><p>Job Summary</p><p>We are looking for a Technical Support Engineer to provide support for VoIP and PBX systems. The successful candidate will assist customers with troubleshooting, system configuration, and issue resolution while gaining hands-on experience with IP telephony technologies.</p><p>Key Responsibilities</p><ul><li>Provide technical support for VoIP, IP telephony, and PBX systems.</li><li>Troubleshoot issues related to phones, call routing, voicemail, SIP trunks, and network connectivity.</li><li>Monitor system performance and respond to customer support requests.</li><li>Configure and maintain user extensions, devices, and basic system settings.</li><li>Escalate complex issues to senior engineers when required.</li><li>Document incidents, resolutions, and technical procedures.</li><li>Assist with system installations, upgrades, and testing.</li><li>Deliver professional and timely customer service.</li></ul><p>Requirements</p><ul><li>Bachelor's degree or Diploma in Information Technology, Computer Engineering, Telecommunications, or a related field.</li><li>0–2 years of experience in technical support, networking, or telecommunications.</li><li>Better to have driving license</li><li>Basic understanding of TCP/IP networking concepts.</li><li>Familiarity with VoIP, SIP, IP phones, or PBX systems is an advantage.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Good communication skills in English.</li><li>Willingness to learn new technologies and work in a customer-facing environment.</li></ul><p>Preferred Skills</p><ul><li>Knowledge of Windows and Linux operating systems.</li><li>Basic understanding of networking devices such as switches and routers.</li><li>Familiarity with ticketing systems and remote support tools.</li></ul><p>Experience Level</p><ul><li>Fresh graduates are encouraged to apply.</li><li>Up to 2 years of relevant experience.</li></ul>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>We're looking for a hands-on data quality analyst to ensure the accuracy, consistency, and reliability of data presented through dashboards, reports, and digital applications.<br>
You'll play a key role in validating business-critical data before it reaches end users, ensuring reports, KPIs, and analytical outputs are accurate, reconciled, and aligned with approved business definitions. Working closely with analytics, BI, product, and engineering teams, you'll help maintain the quality and integrity of data that drives business decisions.</p>
<h4>Requirements</h4>
<h4>What you'll do</h4>
<ul>
<li>Validate data displayed across dashboards, reports, web, and mobile applications</li>
<li>Reconcile source data, transformed datasets, and final analytical outputs</li>
<li>Verify KPIs, metrics, filters, aggregations, and calculation logic used in reports</li>
<li>Ensure consistency of metrics across multiple dashboards and reporting platforms</li>
<li>Validate business rules and ensure reported figures align with approved definitions</li>
<li>Identify data discrepancies and investigate inconsistencies before release</li>
<li>Support user acceptance testing (UAT) for dashboards, reports, chatbots, and other analytical products</li>
<li>Act as the quality gate before dashboards and reports are released to end users</li>
<li>Log, track, and support the resolution of data quality issues</li>
<li>Work closely with BI developers, data engineers, and analytics teams to resolve reporting issues</li>
<li>Maintain documentation for reconciliation rules, report logic, and validation processes</li>
<li>Contribute to improving reporting standards, validation checklists, and quality practices</li>
</ul>
<h4>You're our match if you have</h4>
<ul>
<li>3–5 years of experience in data quality, business intelligence, analytics, or reporting assurance</li>
<li>Hands-on experience validating dashboards, reports, or business intelligence solutions</li>
<li>Strong SQL skills for data validation, reconciliation, and comparison</li>
<li>Experience working with Power BI, Tableau, or similar reporting platforms</li>
<li>Strong understanding of KPIs, metrics, business rules, and calculation logic</li>
<li>Experience working with enterprise data sources such as ERP, CRM, or HCM systems</li>
<li>Excellent analytical skills with exceptional attention to detail</li>
<li>Ability to communicate data issues clearly to both technical and business stakeholders</li>
<li>Strong sense of ownership and commitment to data accuracy</li>
</ul>
<h4>Bonus points if you have experience with</h4>
<ul>
<li>Validating analytics for web or mobile applications</li>
<li>Government or enterprise reporting environments</li>
<li>Data governance, reporting standards, or data quality frameworks</li>
<li>Supporting executive-level reporting</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>We're looking for a hands-on data quality analyst to ensure the accuracy, consistency, and reliability of data presented through dashboards, reports, and digital applications.<br>
You'll play a key role in validating business-critical data before it reaches end users, ensuring reports, KPIs, and analytical outputs are accurate, reconciled, and aligned with approved business definitions. Working closely with analytics, BI, product, and engineering teams, you'll help maintain the quality and integrity of data that drives business decisions.</p>
<h4>Requirements</h4>
<h4>What you'll do</h4>
<ul>
<li>Validate data displayed across dashboards, reports, web, and mobile applications</li>
<li>Reconcile source data, transformed datasets, and final analytical outputs</li>
<li>Verify KPIs, metrics, filters, aggregations, and calculation logic used in reports</li>
<li>Ensure consistency of metrics across multiple dashboards and reporting platforms</li>
<li>Validate business rules and ensure reported figures align with approved definitions</li>
<li>Identify data discrepancies and investigate inconsistencies before release</li>
<li>Support user acceptance testing (UAT) for dashboards, reports, chatbots, and other analytical products</li>
<li>Act as the quality gate before dashboards and reports are released to end users</li>
<li>Log, track, and support the resolution of data quality issues</li>
<li>Work closely with BI developers, data engineers, and analytics teams to resolve reporting issues</li>
<li>Maintain documentation for reconciliation rules, report logic, and validation processes</li>
<li>Contribute to improving reporting standards, validation checklists, and quality practices</li>
</ul>
<h4>You're our match if you have</h4>
<ul>
<li>3–5 years of experience in data quality, business intelligence, analytics, or reporting assurance</li>
<li>Hands-on experience validating dashboards, reports, or business intelligence solutions</li>
<li>Strong SQL skills for data validation, reconciliation, and comparison</li>
<li>Experience working with Power BI, Tableau, or similar reporting platforms</li>
<li>Strong understanding of KPIs, metrics, business rules, and calculation logic</li>
<li>Experience working with enterprise data sources such as ERP, CRM, or HCM systems</li>
<li>Excellent analytical skills with exceptional attention to detail</li>
<li>Ability to communicate data issues clearly to both technical and business stakeholders</li>
<li>Strong sense of ownership and commitment to data accuracy</li>
</ul>
<h4>Bonus points if you have experience with</h4>
<ul>
<li>Validating analytics for web or mobile applications</li>
<li>Government or enterprise reporting environments</li>
<li>Data governance, reporting standards, or data quality frameworks</li>
<li>Supporting executive-level reporting</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>The credit analyst senior specialist plays a critical role in evaluating, monitoring, and enhancing the credit worthiness assessment of individual and corporate clients. This role involves advanced financial and risk analysis, development of credit risk models, and close collaboration with the credit committee and other departments.</p>
<p>The analyst supports strategic lending decisions by providing insights based on data-driven assessments, ensuring compliance with internal policies and regulatory frameworks, and contributing to the sustainability of the credit portfolio.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Analyze credit bureau data, bank statements, income, behavioral patterns, and alternative data to assess credit risk.</li>
<li>Perform due diligence, verify financial information, and identify any red flags or discrepancies.</li>
<li>Utilize credit scoring models and risk assessment tools to determine credit scores and guide decisions.</li>
<li>Recommend credit limits, loan amounts, and terms for credit cards and digital lending products.</li>
<li>Underwrite credit requests within assigned authority or escalate with clear documentation.</li>
<li>Develop and refine credit risk assessment criteria and product-specific approval policies (e.g., BNPL, salary advances).</li>
<li>Contribute to the enhancement of automated scoring and underwriting models.</li>
<li>Conduct research on credit policy trends and recommend updates to improve risk management.</li>
<li>Monitor policy exceptions and ensure credit practices align with internal risk appetite.</li>
<li>Track key portfolio performance indicators: approval rates, delinquencies, default rates, NPL, and recoveries.</li>
<li>Prepare credit assessment reports and performance dashboards for senior management.</li>
<li>Support the collections team with the development and execution of recovery strategies.</li>
<li>Monitor payment performance, prepare daily collection plans, and arrange follow-ups accordingly.</li>
<li>Analyze recovery trends and provide actionable insights to maintain portfolio health.</li>
<li>Ensure credit policies and processes comply with local regulations, internal standards, and industry’s best practices.</li>
<li>Prepare documentation for audits and internal/external regulatory reporting.</li>
<li>Stay updated on evolving regulatory requirements affecting credit risk.</li>
<li>Train junior credit analysts and internal stakeholders on credit processes and risk awareness.</li>
<li>Recommend improvements to credit lifecycle processes: onboarding, assessment, limit management, and collections.</li>
<li>Identify process inefficiencies and propose data-driven solutions.</li>
<li>Stay informed on fintech innovations, market conditions, and emerging credit risk trends.</li>
<li>Communicate credit decisions and risk assessments to underwriters, loan officers, and senior management.</li>
<li>Assist clients or applicants during the credit application process, addressing inquiries and offer guidance on improving creditworthiness.</li>
<li>Maintain clear and timely communication with all stakeholders involved in credit approvals and innovative work environment.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Bachelor’s degree in business, economics, finance, or a related field.</li>
<li>5 years of total experience, including at least 3 years in credit analysis, underwriting, or collections, preferably within fintech or consumer lending sectors.</li>
</ul>
<h4>Preferred skills</h4>
<ul>
<li>Strong analytical and financial analysis skills.</li>
<li>Familiarity with credit scoring models and underwriting systems.</li>
<li>Excellent written and verbal communication.</li>
<li>Proficiency in Excel, credit platforms, and reporting tools.</li>
<li>Strong interpersonal and decision-making skills.</li>
<li>Experience with data-driven credit risk tools and performance tracking.</li>
<li>Knowledge of regulatory compliance in digital lending or financial services.</li>
<li>Familiarity with AI-powered tools and data analysis platforms such as Excel, Power BI, and interactive dashboards for reporting and decision-making.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>The credit analyst senior specialist plays a critical role in evaluating, monitoring, and enhancing the credit worthiness assessment of individual and corporate clients. This role involves advanced financial and risk analysis, development of credit risk models, and close collaboration with the credit committee and other departments.</p>
<p>The analyst supports strategic lending decisions by providing insights based on data-driven assessments, ensuring compliance with internal policies and regulatory frameworks, and contributing to the sustainability of the credit portfolio.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Analyze credit bureau data, bank statements, income, behavioral patterns, and alternative data to assess credit risk.</li>
<li>Perform due diligence, verify financial information, and identify any red flags or discrepancies.</li>
<li>Utilize credit scoring models and risk assessment tools to determine credit scores and guide decisions.</li>
<li>Recommend credit limits, loan amounts, and terms for credit cards and digital lending products.</li>
<li>Underwrite credit requests within assigned authority or escalate with clear documentation.</li>
<li>Develop and refine credit risk assessment criteria and product-specific approval policies (e.g., BNPL, salary advances).</li>
<li>Contribute to the enhancement of automated scoring and underwriting models.</li>
<li>Conduct research on credit policy trends and recommend updates to improve risk management.</li>
<li>Monitor policy exceptions and ensure credit practices align with internal risk appetite.</li>
<li>Track key portfolio performance indicators: approval rates, delinquencies, default rates, NPL, and recoveries.</li>
<li>Prepare credit assessment reports and performance dashboards for senior management.</li>
<li>Support the collections team with the development and execution of recovery strategies.</li>
<li>Monitor payment performance, prepare daily collection plans, and arrange follow-ups accordingly.</li>
<li>Analyze recovery trends and provide actionable insights to maintain portfolio health.</li>
<li>Ensure credit policies and processes comply with local regulations, internal standards, and industry’s best practices.</li>
<li>Prepare documentation for audits and internal/external regulatory reporting.</li>
<li>Stay updated on evolving regulatory requirements affecting credit risk.</li>
<li>Train junior credit analysts and internal stakeholders on credit processes and risk awareness.</li>
<li>Recommend improvements to credit lifecycle processes: onboarding, assessment, limit management, and collections.</li>
<li>Identify process inefficiencies and propose data-driven solutions.</li>
<li>Stay informed on fintech innovations, market conditions, and emerging credit risk trends.</li>
<li>Communicate credit decisions and risk assessments to underwriters, loan officers, and senior management.</li>
<li>Assist clients or applicants during the credit application process, addressing inquiries and offer guidance on improving creditworthiness.</li>
<li>Maintain clear and timely communication with all stakeholders involved in credit approvals and innovative work environment.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Bachelor’s degree in business, economics, finance, or a related field.</li>
<li>5 years of total experience, including at least 3 years in credit analysis, underwriting, or collections, preferably within fintech or consumer lending sectors.</li>
</ul>
<h4>Preferred skills</h4>
<ul>
<li>Strong analytical and financial analysis skills.</li>
<li>Familiarity with credit scoring models and underwriting systems.</li>
<li>Excellent written and verbal communication.</li>
<li>Proficiency in Excel, credit platforms, and reporting tools.</li>
<li>Strong interpersonal and decision-making skills.</li>
<li>Experience with data-driven credit risk tools and performance tracking.</li>
<li>Knowledge of regulatory compliance in digital lending or financial services.</li>
<li>Familiarity with AI-powered tools and data analysis platforms such as Excel, Power BI, and interactive dashboards for reporting and decision-making.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Perform routine maintenance and repairs on mechanical, electrical, and plumbing systems Diagnose and troubleshoot equipment malfunctions Conduct regular inspections of facility equipment and infrastructure Install and set up new equipment as needed Respond promptly to maintenance requests and emergency situations Maintain accurate records of maintenance activities and equipment status Collaborate with other departments to ensure smooth operations Adhere to all safety protocols and procedures Participate in ongoing training and skill development programs Assist in inventory management of tools, parts, and supplies Contribute to the development and implementation of preventive maintenance schedules Provide technical support and guidance to other team members as needed</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or vocational certificate in a relevant technical field</li><li>Minimum of 2 years of practical experience as a general technician or in a similar role</li><li>Proficiency in using basic tools and equipment related to facility maintenance</li><li>Strong problem-solving skills and ability to think critically</li><li>Excellent attention to detail and organizational skills</li><li>Ability to read and interpret technical manuals and schematics</li><li>Knowledge of safety procedures and regulations</li><li>Physical stamina and dexterity to perform various maintenance tasks</li><li>Excellent communication and interpersonal skills</li><li>Flexibility to work in a dynamic environment and handle multiple priorities</li><li>Goal-oriented mindset with a focus on efficiency and customer satisfaction</li><li>Relevant certifications in specific technical areas (e.g., HVAC, electrical) are a plus</li><li>Basic computer skills for record-keeping and communication purposes</li><li>Ability to work independently and as part of a team</li><li>Willingness to learn and adapt to new technologies and procedures</li></ul><p></p></section>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Are you ready to take the lead in driving technical excellence? Optimiza is looking for a dynamic and engaging technical team leader to inspire and guide our talented team of engineers and developers. As the technical team leader, you will play a pivotal role in shaping project success, fostering collaboration, and delivering cutting-edge solutions that exceed client expectations.</p>
<h4>Key responsibilities:</h4>
<ul>
<li>Lead, mentor, and motivate a team of technical professionals to achieve project goals with a passion for quality and innovation.</li>
<li>Plan, coordinate, and oversee technical project deliverables while ensuring timely and successful completion.</li>
<li>Collaborate closely with stakeholders, project managers, and cross-functional teams to align technical efforts with business objectives.</li>
<li>Drive continuous improvement by encouraging knowledge sharing, adopting best practices, and promoting a culture of learning.</li>
<li>Identify risks and challenges early and implement effective solutions to keep projects on track.</li>
<li>Communicate complex technical concepts clearly and engagingly to both technical team members and non-technical stakeholders.</li>
<li>Stay ahead of the curve by keeping up with the latest technology trends and integrating relevant advancements into team practices.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Bachelor's degree in computer science, engineering, or related field.</li>
<li>Years of experience: 6+ years</li>
<li>Technical knowledge: system administration, good knowledge in Windows, Linux, and networking (infrastructure support background)</li>
<li>Good troubleshooting skills including networking and system administration.</li>
<li>Customer support job experience.</li>
</ul>
<h4>Preferred skills</h4>
<ul>
<li>API traffic flow knowledge</li>
<li>Database</li>
<li>Active Directory and group policy</li>
</ul>
<h4>Benefits</h4>
<ul>
<li>Annual bonus</li>
<li>Class A health insurance</li>
<li>Training and development</li>
<li>Performance bonus</li>
</ul></p><p></p>