Agronomist Jobs in Jordan

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Discover your future at Citi <p>Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.</p><br> Job Overview <p>Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.</p><br><br><p><span>We are seeking an experienced IT Support Specialist to provide comprehensive end-user computing support and operational administration across our enterprise technology environment. In this role, you will diagnose and resolve hardware, software, and connectivity issues for desktop and laptop environments while ensuring seamless batch processing and scheduled operations. You will collaborate closely with regional and global cross-functional teams, participate in project deliveries, and uphold critical governance, testing, and risk control standards. The ideal candidate brings hands-on technical support experience, strong analytical troubleshooting capabilities, and a commitment to operational excellence.</span></p><br><br><p><b><span>Responsibilities</span></b></p><br><ul><li><span>Diagnose and resolve technical issues through analytical, troubleshooting, and sound evaluative judgment.</span></li><li><b><span>Provide hands-on support for end-user laptops and desktop PCs, including diagnosing and resolving hardware, software, operating system, peripheral, network connectivity, and standard application issues.</span></b></li><li><span>Ensure successful completion of data loads, batch processing, and scheduled operational activities.</span></li><li><span>Participate in testing activities, including the creation, execution, and documentation of test scripts and results.</span></li><li><span>Execute project plan tasks and contribute to the successful delivery of technology initiatives.</span></li><li><span>Participate in control and governance activities, including risk assessments, audits, business continuity (COB) exercises, self-assessments, and compliance reviews, while recommending process improvements where appropriate.</span></li><li><span>Evaluate issues using established procedures and prior experience, recommending and implementing effective solutions.</span></li><li><span>Communicate technical concepts, issues, and recommendations clearly and concisely to both technical and non-technical stakeholders.</span></li><li><b><span>Collaborate effectively with local, regional, and global teams to support business and technology objectives.</span></b></li><li><b><span>Demonstrate flexibility to work outside regular business hours, including evenings and weekends, when required to support projects, incidents, system changes, or business-critical activities.</span></b></li><li><span>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients, and assets by ensuring compliance with applicable laws, regulations, policies, and standards, and by escalating and managing control issues with transparency.<br></span></li></ul><p><b><span>Qualifications</span></b></p><br><ul><li><span>Proven experience in a Technology Infrastructure, End User Computing, or IT Support role.</span></li><li><b><span>Strong hands-on experience supporting and troubleshooting laptops, desktop PCs, operating systems, peripherals, standard software, and end-user technology issues.</span></b></li><li><span>Ability to communicate technical concepts effectively to non-technical audiences.</span></li><li><span>Strong analytical, diagnostic, and problem-solving skills.</span></li><li><b><span>Ability to work effectively under pressure, manage competing priorities, and meet tight deadlines.</span></b></li><li><span>Ability to work with virtual and in-person teams in a global environment.</span></li><li><b><span>Excellent command of English, including reading, writing, and verbal communication skills.<br></span></b></li></ul><p><b><span>Education</span></b></p><br><ul><li><span>Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.</span></li></ul><br><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family Group: </b>Technology<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family:</b>Infrastructure<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br> <br> </div>

<p>Job Summary : The Senior Network Design &amp; Implementation Engineer is responsible for architecting, designing, deploying and testing end-to-end enterprise network, edge security and SD-WAN solutions centered around the Fortinet Security Fabric . This role requires advanced knowledge and experience in FortiGate Secure SD-WAN with advanced next-generation firewalling (NGFW), zero-trust architecture, and cloud connectivity. This position will also require familiarity with other SD-WAN solutions such as Arista Velocloud and Cisco SD-WAN. As a senior technical lead, this position converts complex enterprise connectivity and compliance requirements into validated Low-Level Designs (LLDs), automated configuration templates, structured migration cutover plans, and seamless operational handoffs.</p><p>Key Responsibilities :</p><p>1. Architecture &amp; Low-Level Design (LLD)</p><ul><li>Secure SD-WAN Design: Architect scalable FortiGate Secure SD-WAN topologies across multi-region environments, including Hub-and-Spoke, Full Mesh, and Dynamic Mesh VPN (ADVPN) structures with automated BGP routing.</li><li>SLA &amp; Steering Profiles: Design SD-WAN rules, Performance SLAs, link health monitoring probes, and application control steering policies using Dynamic Application Steering to optimize voice, SaaS, and critical business traffic over diverse underlays (DIA, MPLS, 5G/LTE).</li><li>Fortinet Security Fabric Integration: Build comprehensive edge and core security layouts incorporating FortiGate NGFWs , FortiManager , FortiAnalyzer , FortiSwitch , and FortiAP (FortiLAN Cloud/Fabric extensions).</li><li>Zero Trust &amp; Edge Security: Design and integrate Zero Trust Network Access (ZTNA), FortiSASE, SSL/TLS deep inspection, IPS, Web/URL filtering, and inline malware prevention profiles across local and remote access tiers.</li><li>Underlay &amp; Overlay Integration: Standardize complex BGP (iBGP/eBGP), OSPF, VRF, NAT, and IPsec tunnel architectures integrating SD-WAN overlays with existing enterprise data centers, core switching backbones, and legacy WANs.</li><li>Design Documentation: Develop complete High-Level Designs (HLDs), Low-Level Designs (LLDs), IP/VLAN schemes, network topology diagrams (Visio/Lucidchart/draw.io), and Bill of Materials (BOMs).</li></ul><p>2. Staging, Migration, &amp; Hands-On Implementation</p><ul><li>Deployment Engineering: Configure, stage, and deploy physical and virtual FortiGate appliances utilizing FortiManager for centralized policy management, device mapping, and revision tracking.</li><li>Migration Execution: Author detailed Method of Procedure (MOP) documents, cutover playbooks, rollback strategies, and maintenance window schedules for migrating legacy firewalls and WAN circuits to Fortinet Secure SD-WAN.</li><li>Hybrid &amp; Multi-Cloud Connectivity: Implement secure cloud edge connectivity, deploying virtual FortiGate instances (FortiGate-VM) in Azure using Cloud On-Ramp methodologies and Transit Gateways.</li><li>LAN/WLAN Integration: Configure FortiSwitch and FortiAP deployments using FortiLink to deliver unified, single-pane-of-glass management through FortiGate controllers.</li></ul><p>3. Automation &amp; Deployment Standardization</p><ul><li>Template Standardization: Build and maintain standardized CLI scripts, FortiManager Meta-Fields, Normalized Interfaces, and Jinja2 templates to enable zero-touch provisioning (ZTP) for global site rollouts.</li><li>Infrastructure as Code (IaC): Automate policy pushes, object creation, and compliance checks using Python, Ansible, or Terraform (FortiOS/FortiManager providers).</li></ul><p>4. Validation, Operational Handoff, &amp; Escalation</p><ul><li>Acceptance &amp; Failover Testing: Execute rigorous post-implementation testing (failover validation, link brownout/blackout simulations, throughput benchmarking, and HA cluster state verification).</li><li>Operational Enablement: Author Standard Operating Procedures (SOPs), knowledge-base articles, and operational runbooks; conduct formal training and handoff sessions for Tier-2/3 operations and NOC teams.</li><li>Tier-4 Escalation: Serve as the ultimate technical authority during complex cutovers, critical outage recoveries, and escalated Fortinet TAC engagements.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><b>Technical Expertise :</b></li><li>Fortinet Ecosystem: 6+ years of hands-on architectural and implementation experience with Fortinet solutions, including FortiGate (FortiOS), FortiManager, FortiAnalyzer, FortiSwitch, FortiAP, and FortiClient.</li><li>Fortinet Secure SD-WAN: Deep expertise in ADVPN, SD-WAN rules, Performance SLAs, BGP over IPsec overlays, and centralized orchestration via FortiManager.</li><li>Routing &amp; Networking Protocols: Expert-level understanding of BGP (path selection, communities, route reflection), OSPF, VRFs, VXLAN, EVPN, IPsec, NAT, IPv6, and QoS models.</li><li>Network Automation: Practical proficiency in scripting and automation using Python, Ansible, Terraform, or REST APIs.</li><li>Arista Velocloud: Familiarity with Arista Velocloud solutions in order to integrate with, and eventually migrate off of the current network based on Velocloud.</li><li><b>Education &amp; Experience :</b></li><li>Bachelor s degree in Computer Science, Network Engineering, Information Technology, or equivalent industry experience.</li><li>8+ years of experience in enterprise network engineering, with a focus on enterprise security design and multi-site WAN transformations to SD-WAN.</li><li><b>Preferred Certifications :</b></li><li>Fortinet: Fortinet Certified Solution Specialist (FCSS) in Network Security or Secure SD-WAN; Fortinet Certified Expert (FCX) / NSE 8 highly valued.</li><li>Industry Certifications: CCIE (Enterprise Infrastructure or Security), CCNP Enterprise/Security, or equivalent expert-level network engineering credentials.</li></ul>

<p> <strong>Who We Are:</strong> </p> <p>Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With team members around the world and a rich legacy spanning more than 50 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations.</p> <p> <strong>Who You Are:</strong> </p> <p>The Mechanical/Plumbing Specialist supports Versar s facility inspection teams by evaluating mechanical and plumbing systems in new and existing construction for compliance with applicable Unified Facilities Criteria (UFC) standards. This role performs inspections, assessments, and plan reviews to identify engineering deficiencies and evaluate compliance with minimum life safety and habitability requirements at US Military and coalition-occupied facilities. The position is primarily based in Kuwait or Jordan, with inspection assignments throughout the USCENTCOM area of responsibility.</p> <p> <strong>What You ll Do:</strong> </p> <p>Versar is providing facility inspection teams that identify engineering deficiencies for new and existing construction in accordance with (IAW) various Unified Facilities Criteria (UFC) standards. Targeted services include:</p> <ul> <li>Perform evaluations IAW UFC 1-201-02 to establish compliance with minimum life safety and habitability requirements. </li> <li>Perform inspections on in-progress construction efforts IAW applicable UFC standards.</li> <li>Review plans for military construction projects, facility modernization, rehabilitation programs, or self-help projects for compliance with the appropriate UFC standards. </li> </ul> <p>The inspection teams are primarily located in Kuwait or Jordan with inspection assignments anywhere within the United States Central Command (USCENTCOM) area of responsibility (AOR) including Bahrain, Egypt, Iran, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Oman, Pakistan, Qatar, Saudi Arabia, Syria, Tajikistan, Turkey, Turkmenistan, UAE, Uzbekistan, and Yemen. All services will be performed at existing and future US Military and coalition occupied facilities.</p><p><strong>Desired Candidate Profile</strong></p><p> <strong>What You ll Bring:</strong> </p> <ul> <li>Shall be trained within the trades of mechanical engineering and/or plumbing </li> <li>Possess at least two years of experience demonstrating the ability to apply the standards of UFC 1-200-01, UFC 1-201-02, and UFC Series 3-400.</li> <li>Have no less than two years of experience performing mechanical/plumbing inspections, reviews, and/or assessments. </li> <li>Shall be considered qualified persons in his respective field. Not necessarily required to be a degreed engineer.</li> <li>International experience and CENTCOM specific experience is preferred.</li> <li>The candidate must be a UK citizen or a citizen from a NATO participating country that is able to obtain a US or NATO secret security clearance.</li> <li>The candidate must have the ability to work under austere conditions in the CENTCOM AOR and must pass a medical screening physical to obtain a "fitness for duty" letter. </li> <li>The candidate must pass a background check and be cleared by the US government. </li> <li>The candidate must possess a valid Passport with a minimum of 18 months before expiration. </li> <li>Candidates expected to work six days a week, 10 hours a day </li> <li>Lodging and transportation will be provided by Versar or the US Government. Meals will be provided by the US Government in Dining Facilities or by Versar through Per Diem reimbursement.</li> <li>The candidate must commit to a one-year employment term. During this term, the candidate will receive two, two-week Rest and Relaxation periods outside of CENTCOM (paid R&amp;R).</li> <li>Standard US wages will be uplifted for remote working conditions, and an elevated work week of up to 60 hours per week. </li> <li>All transportation, tools, equipment, and supplies will be provided by Versar.</li> </ul> <p> <strong>EEO Commitment </strong> </p> <p>Versar Global Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.</p> <p>Versar Global Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</p> <p>Versar Global Solutions expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran. Improper interference with the ability of Versar Global Solutions employees to perform their job duties is not tolerated.</p> <p> <br> </p> <p> <br> </p> <p>#LI-WJ1</p>

<p><br></p><p>ABOUT THE ROLE AND THE TEAM PURPOSE As a Solution Engineer Manager, you will collaborate on the technology planning, strategy, direction, and design choices within Cybersecurity, Wireless and voice related opportunities. These solutions are key to meeting the business requirements of SITA customers. This includes providing guidance, support, and advice in the proposal, implementation, and deployment of any new or existing product developments as part of a customer solution. You will be accountable for shaping customer success by translating business needs into scalable technical solutions Reporting to the Product Portfolio Manager, you will be a part of the Value Added Solutions team of Solution Engineers and Product Managers responsible for bringing to customers the latest innovative solutions.</p><h4>WHAT YOU'LL DO</h4><ul><li>Provides technical qualification and owns the technical aspects of connectivity proposals submitted to customers. This is achieved through a deep knowledge of current, new, or evolving connectivity technologies, specifically within the domains of Cybersecurity (NGFW, SSE, Zero Trust) , Wireless (Mobile data connectivity, Mobile WIFI/Portable Hotspot, LEO Satellites) and Voice (SIP trunking, cloud UC solutions, CCaaS solutions and AI enabled corporate communication services).</li><li>Designs and coordinates the development of standard and complex connectivity solutions. These solutions may involve multiple parties, both internally and externally, including the selection of 3rd party vendors to meet customer requirements for network connectivity, wireless technologies, and security.</li><li>Promotes SITA by providing customers with comprehensive, up-to-date information on current products, product enhancements, and new solutions in the connectivity areas through customer meetings and workshops.</li><li>Ensures that the designs are efficiently implemented Right the First Time (RFT) and are operationally supportable.</li><li>Collaborates with colleagues to gain and share ideas and opportunities related to the technology offerings.</li><li>Lead, mentor and coach staff and organize technical training and certification on the selected products and technologies supporting the ATI.</li><li>Supports account team or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice, specifically in the areas of connectivity</li><li>Participates in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term.</li></ul><h4>Qualifications</h4><p>ABOUT YOUR SKILLS EXPERIENCE</p><ul><li>5-8 years of experience in Information Technology, Telecom Industry, or Air Transport Industry technology in pre-sales, technical design and architect role</li><li>Proven track record in producing, communicating, and documenting successful technical customer solutions</li><li>Pre-Sales Business understanding and practice</li></ul><p>PROFESSION COMPETENCIES</p><ul><li>Mobile Operators data connectivity (local or roaming)</li><li>Cradlepoint, Celerway, or similar vendor</li><li>Starlink or similar vendor knowledge</li><li>Cybersecurity solutions, including Next-Gen Firewalls, SSE solutions and Zero-trust architecture and knowledge in technology providers such as Palo Alto, Fortinet, Cisco or Checkpoint</li><li>UC, CC and other corporate communication tool experice such as Cisco Webex, MS teams, Genesys CC or other mainline provider</li><li>Addressing Customer Needs and supporting business development</li><li>Cross-functional collaboration</li><li>Partnering for Clients' Success</li><li>Quality in Solution Design</li><li>Requirements Analysis</li><li>System and Technology Integration</li><li>Technical Writing/Documentation</li></ul><p>EDUCATION &amp; QUALIFICATIONS</p><ul><li>Bachelor level Technical Degree or equivalent experience in Computer Engineering Technologies</li><li>At least one technical certification is required among: Cisco, Microsoft, Palo Alto, Fortinet</li><li>The following certificates would be a plus: Cisco CCNA (Cisco Certified Network Associate), Cisco CCNP Enterprise (Cisco Certified Network Professional Enterprise), Microsoft professional or expert, Palo Alto professional or specialist.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p>ABOUT YOUR SKILLS EXPERIENCE<ul><li>5-8 years of experience in Information Technology, Telecom Industry, or Air Transport Industry technology in pre-sales, technical design and architect role</li><li>Proven track record in producing, communicating, and documenting successful technical customer solutions</li><li>Pre-Sales Business understanding and practice</li></ul><p>PROFESSION COMPETENCIES</p><ul><li>Mobile Operators data connectivity (local or roaming)</li><li>Cradlepoint, Celerway, or similar vendor</li><li>Starlink or similar vendor knowledge</li><li>Cybersecurity solutions, including Next-Gen Firewalls, SSE solutions and Zero-trust architecture and knowledge in technology providers such as Palo Alto, Fortinet, Cisco or Checkpoint</li><li>UC, CC and other corporate communication tool experice such as Cisco Webex, MS teams, Genesys CC or other mainline provider</li><li>Addressing Customer Needs and supporting business development</li><li>Cross-functional collaboration</li><li>Partnering for Clients' Success</li><li>Quality in Solution Design</li><li>Requirements Analysis</li><li>System and Technology Integration</li><li>Technical Writing/Documentation</li></ul><p>EDUCATION &amp; QUALIFICATIONS</p><ul><li>Bachelor level Technical Degree or equivalent experience in Computer Engineering Technologies</li><li>At least one technical certification is required among: Cisco, Microsoft, Palo Alto, Fortinet</li><li>The following certificates would be a plus: Cisco CCNA (Cisco Certified Network Associate), Cisco CCNP Enterprise (Cisco Certified Network Professional Enterprise), Microsoft professional or expert, Palo Alto professional or specialist.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Our Mission is to Simplify Life. We are looking to Simplify and automate complex decision-making for customer centric industries, like Utilities, Financial Services, Logistics, and commerce, that drive the world's economies and you have the chance to join the revolution. We are trying to solve huge challenges in today's enterprise that are directly impacting the employee and customer experience.</p><p>What can we promise you:</p><ul><li>You’ll join a global family of awesome, passionate people that are working together to build a sustainable, scalable ecosystem committed to using logic to create a better experience.</li><li>We want you to help us become better. You will be empowered to drive change and innovate.</li><li>That we will invest in you. We will give you the opportunity to master your domain and drive excellence.</li></ul><p><br></p><p>As an Expert Mendix Engineer you will be responsible for providing business process leadership using Mendix to build platforms, modelling software for our products and client deployments, and integrating systems with third parties, collaborating with analysts, product owners, architect and other team members to drive out the technical requirements for a solution.</p><p><br></p><p><br></p><p><b>Main Job Responsibilities:</b></p><ul><li>Leads/participates in design, development, coding, UI, testing, installation and support of software applications, interfaces, tools and services.</li><li>Work with architect and project team to create or update technical specifications and documentation.</li><li>Diagram process design models using Mendix working from requirements documents created by business analysts.</li><li>Provide effort estimates and deliver according to estimates.</li><li>Verify other’s effort estimates and correct them if necessary.</li><li>Review the process design of other team members and provide recommendations.</li><li>Build reusable and custom components that can be leveraged throughout the organization.</li><li>Analyze and work with documentation in UML notation</li><li>Model, develop and assist others in the construction of software using Mendix</li><li>Collaborate with the Technical Support Department in solving production issues and getting new software releases into the production environment</li><li>Participate in appraisal processes of team members.</li><li>Determine and document the impact of process changes and clearly articulate different alternatives.</li><li>Collaborate with the Production Support Department in solving production issues and getting new software releases into the production environment.</li><li>Support on the development of “Proof of Concept” projects as needed.</li><li>Provide guidance and supervision to Mendix, Java, UI and mobile developers belonging to the department.</li><li>Lead the proof of concepts and prototyping solutions.</li><li>Educate the teams on design, construction and implementation using Mendix and Software Development best practices.</li><li>Acting as a technical mentor/coach to all team members.</li><li>Preparing or assisting with the preparation of technical proposals as required.</li><li>Provide technical expertise and direction on solution delivery projects.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Needed Competencies:</b></p><ul><li>Strong coaching and mentoring skills</li><li>Able to work under minimal supervision</li><li>Ability to work in a team environment</li><li>Willing to work with people in remote sites or different time zones</li><li>Leading skills</li><li>Time management skills</li><li>Proactive</li><li>Excellent communication skills</li><li>Problem Solver type</li><li>Innovative and enjoy learning new technologies</li><li>Willing to work in a fast-passed environment</li><li>English Language – Advanced Level</li></ul><p><br></p><p><b>Knowledge, Skills and Abilities:</b></p><ul><li>Strong understanding of the Business Process Management Notation, concepts and applications.</li><li>Strong understanding of the software development cycles, coding, data mapping, user interface development, concepts and applications.</li><li>Worked with BPMN Tools like Camunda or similar.</li><li>Able to analyze and design solutions for provided requirements.</li><li>Able to understand UML notation.</li><li>Firm understanding of IT concepts (web services definition, user interface design and data use modeling).</li><li>Experience on coding backend and frontend using Object Oriented Languages (Java, C#) and Scripting Languages (JavaScript).</li><li>Experience using CSS or Boostrap for user interface development and styling.</li><li>Able to analyze and design solutions for provided requirements.</li><li>Able to understand UML notation.</li><li>Firm understanding of IT concepts (web services definition, user interface design, OO design and data modeling).</li><li>Solid understanding of Microservices Architecture.</li></ul><p><br></p><p><b>Preferences:</b></p><ul><li>Knowledge of programming or scripting languages: C#, Java, JavaScript.</li><li>Utilities industry knowledge.</li><li>UML, XML, Web Services knowledge.</li><li>Certification in BPMN.</li><li>Experience with some Low Code Platform: Mendix, OutSystems, etc.</li><li>Certification on Mendix.</li></ul><p><br></p><p><b>Experience:</b></p><ul><li>8+ years of hands-on experience designing, enhancing and documenting processes and BPMN models using modeling tools.</li><li>8+ years of hands-on experience designing, coding, maintaining software in an Object-Oriented Language.</li><li>Some experience managing small teams.</li><li>Interaction with external systems through web services/interfaces.</li><li>Experience working in Agile/SCRUM methodologies.</li></ul><p><br></p><p><b>Education: </b>Bachelor's degree in Computer Science, Industrial Engineering or Similar.</p><p><br></p><p><b>Travel:</b> Occasional traveling for specific project requirements.</p><p><br></p><p><b>Work Schedule:</b> Avertra's local office schedule.</p></div>

<p>We are looking for a Mid-Level Front-End Angular Engineer with solid experience building modern web applications using Angular 20+, TypeScript, RxJS, and NgRx . The ideal candidate should have a good understanding of Angular application development, component-based architecture, REST API integration, responsive design, testing, and front-end performance. The candidate will work closely with senior developers, backend engineers, QA, UX/UI designers, and DevOps teams to deliver reliable and maintainable applications.</p><p><strong>Main Responsibilities</strong></p><ul><li>Develop and maintain modern, responsive web applications using Angular 20+ .</li><li>Build reusable Angular components, services, directives, pipes, and modules.</li><li>Implement features based on business and technical requirements.</li><li>Integrate Angular applications with RESTful APIs and backend services.</li><li>Implement application state management using NgRx and RxJS .</li><li>Follow established Angular architecture, coding standards, and development best practices.</li><li>Work with Angular Standalone Components , routing, dependency injection, forms, guards, and interceptors.</li><li>Implement lazy loading and other Angular performance optimization techniques.</li><li>Develop responsive and accessible user interfaces based on UX/UI designs.</li><li>Ensure cross-browser compatibility and consistent application behavior.</li><li>Write and maintain unit and end-to-end tests.</li><li>Troubleshoot and resolve front-end bugs and performance issues.</li><li>Participate in code reviews and contribute to improving code quality.</li><li>Collaborate with backend developers, QA engineers, UX/UI designers, and DevOps teams.</li><li>Participate in Agile ceremonies including sprint planning, daily stand-ups, backlog refinement, and retrospectives.</li><li>Contribute to CI/CD processes and application deployment activities.</li><li>Stay up to date with modern Angular features, best practices, and ecosystem developments.</li></ul><p><strong>Key Skills</strong></p><p><strong>Angular &amp; Front-End Development</strong></p><ul><li>Strong hands-on experience with Angular 20+ .</li><li>Strong knowledge of TypeScript .</li><li>Good knowledge of JavaScript (ES6+) .</li><li>Strong understanding of RxJS and Observables .</li><li>Experience with NgRx and state management.</li><li>Good understanding of Angular components, services, directives, pipes, forms, routing, and dependency injection.</li><li>Experience with Angular Standalone Components .</li><li>Strong knowledge of HTML5, CSS3, and SCSS/SASS .</li><li>Experience with Angular Material or similar Angular UI libraries.</li><li>Good understanding of responsive web design.</li></ul><p><strong>Angular Architecture</strong></p><ul><li>Understanding of component-based and modular architecture.</li><li>Experience creating reusable Angular components and services.</li><li>Understanding of lazy loading and code splitting.</li><li>Good understanding of Angular dependency injection.</li><li>Familiarity with Nx monorepos is a plus.</li><li>Exposure to Micro-Frontend architecture is a plus.</li><li>Familiarity with Module Federation is a plus.</li></ul><p><strong>API &amp; Integration</strong></p><ul><li>Experience consuming and integrating RESTful APIs .</li><li>Understanding of HTTP methods, status codes, headers, and authentication.</li><li>Experience working with Angular HttpClient .</li><li>Ability to troubleshoot API integration issues.</li><li>Understanding of JSON-based API communication.</li></ul><p><strong>State Management</strong></p><ul><li>Practical experience with NgRx .</li><li>Good understanding of RxJS operators and reactive programming.</li><li>Experience managing application and feature-level state.</li><li>Familiarity with Angular Signals and modern Angular reactive patterns is a plus.</li></ul><p><strong>Testing &amp; Quality</strong></p><ul><li>Experience writing unit tests for Angular applications.</li><li>Familiarity with Jasmine, Jest, or Karma .</li><li>Experience with end-to-end testing using Cypress or Playwright .</li><li>Understanding of testable and maintainable Angular code.</li><li>Strong attention to code quality and maintainability.</li></ul><p><strong>Performance &amp; Accessibility</strong></p><ul><li>Understanding of Angular performance optimization.</li><li>Experience with lazy loading, change detection optimization, and bundle optimization.</li><li>Understanding of browser performance and Core Web Vitals.</li><li>Good understanding of responsive design and cross-browser compatibility.</li><li>Familiarity with WCAG accessibility standards .</li><li>Awareness of secure front-end development practices.</li></ul><p><strong>Cloud &amp; DevOps</strong></p><ul><li>Familiarity with CI/CD pipelines .</li><li>Experience working with Azure DevOps is preferred.</li><li>Familiarity with deploying Angular applications to Azure or similar cloud platforms.</li><li>Basic understanding of Docker is a plus.</li></ul><p><strong>Soft Skills</strong></p><ul><li>Good communication and collaboration skills.</li><li>Ability to work effectively within a development team.</li><li>Strong problem-solving and debugging skills.</li><li>Ability to understand technical requirements and translate them into working solutions.</li><li>Willingness to learn and adopt new Angular technologies and best practices.</li><li>Ability to work within an Agile development environment.</li><li>Strong attention to detail and commitment to delivering quality software.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Computer Science, Software Engineering, Information Technology, or a related field.</li><li>Required 3 5 years of professional front-end development experience.</li><li>Strong hands-on experience with Angular .</li><li>Professional experience with Angular 20+ or strong experience with recent Angular versions.</li><li>Strong knowledge of TypeScript .</li><li>Good knowledge of JavaScript (ES6+) .</li><li>Strong experience with HTML5, CSS3, and SCSS/SASS .</li><li>Practical experience with RxJS .</li><li>Experience with NgRx or another Angular-compatible state management solution .</li><li>Experience building reusable and maintainable Angular components.</li><li>Experience integrating Angular applications with REST APIs .</li><li>Good understanding of Angular routing, forms, dependency injection, guards, and interceptors.</li><li>Experience with Angular Material is preferred.</li><li>Experience with unit testing and/or end-to-end testing.</li><li>Good understanding of responsive design and web accessibility.</li><li>Understanding of front-end performance optimization.</li><li>Familiarity with Git and standard software development workflows.</li><li>Experience working with Agile/Scrum teams.</li><li>Experience collaborating with backend developers, QA, UX/UI, and DevOps teams.</li><li>Driving License Required.</li></ul>

<p>KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration through conceptualization to realization of planning, design or project delivery in the built and natural environments. For over 60 years we've led with vision, contributing to many of the world's most ambitious projects, iconic places, remarkable experiences and prosperous communities. As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms. We are also ranked by World Architecture as the 51st largest global architecture firm and the #1 Firm in the Middle East Region in their 2025 WA100 Survey. We invite you to join us. Why? When you join KEO, you'll discover more than just a job you'll find a supportive environment that fosters your professional development through internal global mobility and career development and does so within a culture that supports company-wide health and well-being through on-demand counselling services and regular workplace clinics. You will be invited to celebrate community events such as sports days, fun-runs, in-house sports teams and beach clean ups. In addition to your competitive package and benefits you will have access to a suite of policies that include hybrid working arrangements, individual athletic sponsorship, study assistance sponsorship, employee referral rewards.</p><p>Responsibilities</p><p>Our newest opportunity is for a Project Engineer - Waste Management to join our award-winning Sustainability and Environment Division based in Amman, Jordan . The role operates on a hybrid basis, combining office attendance with the flexibility to work from home, working closely with the Waste Infrastructure Lead and wider global team, you will support the delivery of waste infrastructure and consultancy projects across the Middle East, Europe and the UK . The role will provide exposure to the full project lifecycle, from feasibility and concept development through procurement, design review, construction and commissioning, while also supporting project coordination, proposals and business development activities. This is an opportunity to contribute to major infrastructure developments involving waste treatment, recycling, resource recovery and energy-from-waste facilities .</p><p>We envisage success in this role to include:</p><p>Technical Delivery</p><ul><li>Supporting the delivery of waste infrastructure and consultancy projects across feasibility, design, procurement, construction, commissioning and operational phases.</li><li>Undertaking technical assessments of thermal, mechanical, biological and chemical waste treatment technologies.</li><li>Preparing technical reports, feasibility studies, due diligence assessments, options appraisals and business cases.</li><li>Assisting with Basis of Design, process descriptions, mass balances, technical specifications and performance requirements.</li><li>Reviewing contractor and technology supplier submissions and providing technical recommendations.</li><li>Supporting waste characterisation, facility assessments, operational reviews and technology evaluations.</li><li>Assisting with procurement documentation, Employer's Requirements, technical schedules and tender evaluation criteria, including attending and witnessing FATs and SATs as required.</li></ul><p>Project Delivery &amp; Coordination</p><ul><li>Supporting Project Managers in delivering projects to programme, budget and quality requirements.</li><li>Coordinating multidisciplinary inputs from internal teams, external specialists, contractors and subcontractors.</li><li>Tracking project actions, risks, deliverables, programme and change management activities.</li><li>Supporting construction management, contractor coordination, issue resolution and commissioning activities.</li><li>Participating in client meetings, workshops and stakeholder engagement, and providing project progress updates.</li></ul><p>Proposal &amp; Business Development</p><ul><li>Supporting technical and commercial proposals, including methodologies, work plans, programmes and resource schedules.</li><li>Preparing project references, case studies and capability statements.</li><li>Contributing to market research, opportunity identification, client presentations and business development activities across the Middle East.</li></ul><p>Technical Excellence</p><ul><li>Maintaining awareness of waste treatment technologies, circular economy initiatives and regulatory requirements.</li><li>Contributing to technical standards, templates and best practices while supporting knowledge sharing across KEO's international teams.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>A degree in Mechanical, Chemical, Process, Environmental Engineering or a related discipline.</li><li>2-5 years of relevant experience in waste management is preferred; experience in environmental infrastructure, utilities or industrial sectors will also be considered.</li><li>Experience in preparing technical reports and engineering studies, with exposure to installation, construction and commissioning activities.</li><li>Understanding of waste treatment and resource recovery technologies, with exposure to feasibility studies, due diligence or infrastructure projects.</li><li>Strong analytical, technical writing and communication skills, with the ability to explain complex technical concepts clearly.</li><li>A proactive and self-motivated approach, with the ability to work independently, manage multiple priorities and adapt to changing project requirements.</li><li>Proficiency in Microsoft Office and relevant engineering calculation or modelling tools.</li><li>Good English communication skills; Arabic language skills would be advantageous.</li><li>Willingness to travel to client offices and project sites as required.</li><li>A valid driving licence would be advantageous.</li><li>Knowledge of Large Language Models (LLMs) and their responsible application to improve work processes while maintaining appropriate technical judgement.</li><li>Experience working within multidisciplinary engineering or consultancy environments and exposure to international projects.</li></ul>

<p><strong>Overview</strong> <br> <br> The Front Line Customer Service Desk Support is responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in person, by phone, using Remedy or sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA. </p> <p> </p> <p> <strong>This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</strong> </p> <p> </p> <p> <strong> <em>You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver s license in order to be qualified for this position.</em> </strong> </p> <br> <strong>Responsibilities</strong> <br> <br> <ul> <li>Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. </li> <li>Assists the IMO with daily functions of computer, network, and software management for the site and all users.</li> <li>Provides immediate response to all customers who come to the Service Desk. Person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.</li> <li>Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.</li> <li>May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.</li> <li>Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.</li> <li>Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users.</li> <li>Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.</li> <li>Works within a small continuous improvement focused team. Tracks and documents work performed to allow accurate reporting of all Service Desk activities. Completes all tasks and assignments as requested by Supervisors and Management.</li> <li>Performs other duties and assignments as required.</li> </ul> <br> <strong>Qualifications</strong> <br> <br> <p> <strong>Qualifications</strong> </p> <ul> <li> <strong>Security Clearance:</strong> <ul> <li> Requires an active active Secret Clearance </li> <li> </li> </ul> </li> <li> <strong>Education / Certifications: </strong> <em>One year of related experience may be substituted for one year of education if a degree is required.</em> <ul> <li>High School Diploma or GED required.</li> <li>This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</li> <li>The authorized certifications for this job title are listed as follows:</li> <li> <strong> Baseline: </strong> <ul> <li> Cisco: CCNA: Certified Network Associate - Security </li> <li> Cisco: CCNP: Certified Network Professional - Security </li> <li> CompTIA: A+ ce </li> <li> CompTIA: CASP+ ce: Advanced Security Practitioner </li> <li> CompTIA: Network+ ce </li> <li> CompTIA: Security+ ce </li> <li> CompTIA: SecurityX ce </li> <li> GIAC: GCED: Certified Enterprise Defender </li> <li> GIAC: GCIH: Certified Incident Handler: Certified Incident Handler </li> <li> GIAC: GICSP: Industrial Cyber Security Professional </li> <li> GIAC: GSEC: Security Essentials </li> <li> ISACA: CISA: Certified Information Systems Auditor </li> <li> ISC2: CISSP ( <strong> or Associate </strong> ): Certified Information Systems Security Professional </li> <li> ISC2: SSCP: Systems Security Certified Practitioner </li> </ul> </li> <li> <strong> Computing Environment (CE): </strong> <ul> <li> CompTIA: Server+ </li> <li> Microsoft: 365 Certified: Endpoint Administrator Associate </li> <li> Microsoft: 365 Certified: Enterprise Administrator Expert </li> <li> Microsoft: 365 Certified: Messaging Administrator Associate </li> <li> Microsoft: 365 Certified: Modern Desktop Administrator Associate </li> <li> Microsoft: 365 Certified: Security Administrator Associate </li> <li> Microsoft: Certified: Azure Administrator Associate </li> <li> Microsoft: Certified: Azure Database Administrator Associate </li> <li> Microsoft: Certified: Azure Security Engineer Associate </li> <li> Microsoft: Certified: Azure Solutions Architect Expert </li> <li> Microsoft: Certified: Identity and Access Administrator Associate </li> <li> Microsoft: Certified: Information Protection Administrator Associate </li> <li> Microsoft: Certified: Security Operations Analyst Associate </li> <li> Microsoft: MCSA: SQL 2016 Database Admin </li> <li> Microsoft: MCSA: SQL 2016 Database BI Development </li> <li> Microsoft: MCSA: SQL 2016 Database Dev </li> <li> Microsoft: MCSA: Windows 10 </li> <li> Microsoft: MCSA: Windows Server 2012 </li> <li> Microsoft: MCSA: Windows Server 2016 </li> <li> Microsoft MCSE: Cloud Platform and Infrastructure </li> <li> Microsoft MCSE: Core Infrastructure </li> <li> Microsoft MCSE: Database Management and Analytics </li> <li> Microsoft MCSE: Enterprise Devices and Apps </li> <li> Microsoft MCSE: Private Cloud 2012 </li> <li> Microsoft MCSE: Productivity Solutions Expert </li> <li> Microsoft MCSE: Server Infrastructure 2012 </li> <li> Microsoft MCT: Certified IT Professional </li> <li> Microsoft MCT: Certified Systems Administrator</li></ul></li></ul></li></ul> <p> </p><p><strong>Desired Candidate Profile</strong></p><ul><li> Requires an active active Secret Clearance </li><li>High School Diploma or GED required.</li><li>This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</li><li>Should have a minimum of three years of experience in customer service environment.</li><li>Excellent customer service skills are mandatory.</li><li>Experience with a customer service-oriented company.</li><li>Must be capable of lifting, pushing, and pulling items weighing up to 50 lbs.</li><li>Must be capable of wearing Personal Protective Equipment (helmet and plated vest) which can weigh 25 to 40lbs, for extended periods of time.</li><li> The work environment will be 95% indoors and 5% outdoors.</li><li> The outdoor work environment may exceed temperatures 100 degrees F. Candidate must be able to physically withstand extreme heat.</li></ul>

About the Job <br> <br> <p style=""> As an Application Security Engineer at Aspire, you will play a key role in identifying, validating, and remediating application and API vulnerabilities across our digital platforms. You will investigate findings from security assessment tools such as Wiz, Qualys, Snyk, and SonarQube, manually validate potential exploits, assess business impact, and collaborate closely with development teams to implement effective security fixes. <br> </p><p style="">You will lead application security testing initiatives, manage SAST and DAST programs, conduct secure code reviews, and evaluate how AWS configurations impact application security. Working in a hands-on, security-focused environment, you will help reduce security risks, improve secure development practices, and ensure vulnerabilities are accurately prioritized and remediated. You will also contribute to threat modeling, security automation, and continuous improvement of application security processes. <br> <br> What you'll do <br> </p><ul style=""><span style="font-weight: bold;"><span style="font-weight: bold;"><span style="font-weight: normal;"> </span><li style=""><span style="font-weight: normal;"> Triage and validate security findings from Wiz, Qualys, and automated or AI-driven penetration testing tools by reproducing exploits and identifying false positives. <br> </span></li><li style=""><span style="font-weight: normal;"> Assess vulnerabilities based on exploitability, business impact, data exposure, and overall risk, and track remediation through closure. <br> </span></li><li style=""><span style="font-weight: normal;"> Provide clear, actionable remediation guidance, including code-level recommendations, and review developer fixes to ensure vulnerabilities are fully resolved. <br> </span></li><li style=""><span style="font-weight: normal;"> Identify recurring vulnerability patterns and recommend root-cause solutions, including shared authorization libraries, secure coding standards, and secure-by-default configurations. <br> </span></li><li style=""><span style="font-weight: normal;"> Perform manual security testing of web applications and APIs, focusing on authentication, authorization, BOLA/IDOR, privilege escalation, session management, injection, and business logic flaws. <br> </span></li><li style=""><span style="font-weight: normal;"> Test REST and GraphQL APIs to identify access control weaknesses, authorization bypasses, and other OWASP API Security Top 10 vulnerabilities. <br> </span></li><li style=""><span style="font-weight: normal;"> Investigate shadow and undocumented APIs discovered by security tools and assess their exposure and associated risks. <br> </span></li><li style=""><span style="font-weight: normal;"> Conduct secure code reviews and threat modeling for new application features, APIs, and integrations. <br> </span></li><li style=""><span style="font-weight: normal;"> Manage and optimize SAST and DAST programs using Snyk, SonarQube, and Qualys Web Application Scanning (WAS), including custom rules, quality gates, scan configurations, and false-positive reduction. <br> </span></li><li style=""><span style="font-weight: normal;"> Configure and maintain authenticated DAST scans against web applications and APIs, ensuring meaningful coverage of application functionality and security controls. <br> </span></li><li style=""><span style="font-weight: normal;"> Correlate findings from Snyk, SonarQube, Qualys, and Wiz to identify vulnerabilities present in source code and exploitable in production environments. <br> </span></li><li style=""><span style="font-weight: normal;"> Integrate security testing into development workflows and CI/CD pipelines, establishing appropriate severity thresholds and security quality gates. <br> </span></li><li style=""><span style="font-weight: normal;"> Assess AWS configurations affecting application security, including IAM roles and policies, S3 bucket exposure, API Gateway, Lambda permissions, and secrets management. <br> </span></li><li style=""><span style="font-weight: normal;"> Validate cloud-to-application attack paths identified by Wiz, including scenarios where vulnerable applications operate with excessive AWS permissions. <br> </span></li><li style=""><span style="font-weight: normal;"> Review AWS WAF rules and recommend protective measures against identified application vulnerabilities and attack patterns. <br> </span></li><li style=""><span style="font-weight: normal;"> Use AWS Security Hub, GuardDuty, and Inspector findings to support vulnerability investigations, risk prioritization, and remediation efforts. <br> </span></li><li style=""><span style="font-weight: normal;"> Track vulnerability trends, remediation SLAs, and application security posture, providing clear reports and recommendations to engineering and security leadership. <br> </span></li><li style=""><span style="font-weight: normal;"> Collaborate with development, cloud, and security teams to strengthen application security practices and continuously improve vulnerability management processes. <br></span><span style="font-weight: bold;"><ul style=""><li style=""><br> </li></ul></span></li></span></span></ul><p><strong>Desired Candidate Profile</strong></p>What you'll need <br> <ul style=""> <li style=""> Bachelor degree in Information Security, Computer Science, Software Engineering, or a related field, or equivalent practical experience. <br> </li><li style=""> 5+ years of hands-on experience in application security, penetration testing, or vulnerability research. <br> </li><li style=""> Proven experience identifying and exploiting business logic flaws and access control vulnerabilities in REST and GraphQL APIs. <br> </li><li style=""> Deep understanding of the OWASP Top 10 and OWASP API Security Top 10, including authentication, authorization, injection, and business logic vulnerabilities. <br> </li><li style=""> Strong proficiency with manual application security testing tools, particularly Burp Suite Professional, including request manipulation and custom test case development. <br> </li><li style=""> Hands-on experience operating, configuring, and tuning SAST and DAST tools such as Snyk, SonarQube, and Qualys, including vulnerability triage and false-positive reduction. <br> </li><li style=""> Ability to read, analyze, and review application code in at least one modern programming language, such as Python, Java, Go, or JavaScript/TypeScript. <br> </li><li style=""> Working knowledge of AWS security services and configurations, particularly IAM, S3, Lambda, and API Gateway, and their impact on application security <br> </li><li style=""> Experience with Wiz, Qualys, or comparable cloud security posture management (CNAPP) and vulnerability management platforms, with the ability to turn automated scan results into validated, prioritized security findings. <br> </li><li style=""> Experience integrating security testing into development workflows and collaborating with developers to implement secure coding practices. <br> </li><li style=""> Strong understanding of vulnerability assessment, exploit validation, risk-based prioritization, and remediation lifecycle management. <br> </li><li style=""> Excellent analytical and problem-solving skills, with the ability to distinguish exploitable vulnerabilities from scanner noise. <br> </li><li style=""> Hands-on experience with SOAR platforms, including building playbooks and integrations to automate vulnerability management workflows. <br> </li><li style=""> Experience with automated or AI-assisted penetration testing and continuous DAST platforms. <br> </li><li style=""> Experience developing custom security rules and quality profiles in SonarQube or Snyk. <br> </li><li style=""> AWS Certified Security u2013 Specialty certification. <br> </li><li style=""> Offensive security certifications such as OSCP, OSWE, BSCP, or GWAPT. <br> </li><li style=""> Participation in bug bounty programs or experience publishing vulnerability research. <br> </li><li style=""> Strong written and verbal communication skills, particularly in preparing developer-focused remediation guidance and security reports for leadership. <br> </li><li style=""> Ability to influence development teams, drive remediation without direct authority, and work independently in a fast-paced, remote environment. <br> </li><li style=""> Awareness or knowledge of IT security best practices as defined by ISO/SOC or similar. <br> </li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Our organization is a fast-growing professional services firm that delivers managed Information Technology (IT) services to small and medium-sized businesses across the United States, typically supporting organizations with 10–100 employees. We act as our clients’ outsourced IT department and trusted technology partner.</p><p><br></p><p>In this role, you will be responsible for administering, supporting, and optimizing Microsoft 365 cloud environments for multiple clients. You will work closely with client users and stakeholders to ensure their Microsoft 365 cloud services, end-‑user devices, and supporting infrastructure are reliable, secure, and aligned with business needs. This position combines hands-on technical administration with client communication and service delivery.</p><p><br></p><p>Typical hours are Monday through Friday from 4pm to 1am local time, ranging from 40 to 48 hours per week, with availability for after-hours emergencies as needed. Candidates should possess strong technical aptitude, problem-solving abilities, and the ability to communicate clearly with non‑technical users.</p><p><br></p><p><b>Job Summary</b></p><p>The Cloud Support Engineer supports a select number of clients by handling day-to-day IT requests across their environments. This includes Microsoft 365 cloud, Azure, along with core systems like user accounts, security, workstations, servers, printers, networks, and other ‑business critical tools. The role is ‑hands-on and ‑client ‑facing, focused on troubleshooting issues, keeping systems running reliably, and securely.</p><p><br></p><p><b>5 ways we're going to invest in you</b></p><ul><li><b>You’ll be paid very well</b>: We know that’s an important concern with any new job. We pay at the top of the scale because it's the only way to get the best people.</li><li><b>You’ll get a career, not a job</b>: Regardless of where you are in your career path, we sincerely want you to be successful for the long-term. We will align this position with your long-term career goals to fast track you on your chosen career path. You’ll get lots of training, professional development, and support from our team.</li><li><b>You’ll maintain a great work/life balance:</b> We love our work, but we love our families more. So, we get our work done to the highest standard, then go home. The better the quality of our work, the fewer emergencies stop us from going home.</li><li><b>You’ll be welcomed into a team of high performers, just like you:</b> It’s important to belong to a team that fits your personality. It makes the work more rewarding and fun. We are a group of high achievers that are focused on creating a world class customer experience in the most positive and upbeat environment possible.</li><li><b>You’ll do work that matters:</b> We provide mission critical IT services for our customers so they can achieve their business goals. At the end of the day, we do what we do to help people and make the world a better place.</li></ul><p><br></p><p><b>Typical Duties</b></p><ul><li>Administer and support Microsoft 365 cloud environments, including user accounts, mailboxes, licensing, security settings, and services such as Exchange Online, SharePoint, OneDrive, Intune and Teams</li><li>Provide technical support for Microsoft 365 cloud and Windows operating systems in client environments</li><li>Troubleshoot and resolve end-user issues related to Microsoft 365, Azure, identity, authentication, and device accessibility</li><li>Support and maintain disaster recovery and backup solutions</li><li>Provide network-level support, including LAN/WAN connectivity, firewalls, routers, and security appliances</li><li>Implement and support secure remote access solutions</li><li>Monitor remote monitoring and management (RMM) alerts and respond through service tickets</li><li>Maintain accurate system and client documentation</li><li>Communicate with clients regarding incident status, changes, outages, and best practices</li></ul><p><br></p><p><b>Responsibilities</b></p><ul><li>Deliver a high level of customer satisfaction through responsive, knowledgeable, and professional client interactions</li><li>Ensure timely resolution of service requests and incidents</li><li>Work collaboratively with internal teams to route, coordinate, and resolve issues efficiently</li><li>Escalate complex issues appropriately while maintaining ownership of client outcomes</li><li>Accurately document all work, time entries, and service tickets</li><li>Complete required training, documentation, and process adherence</li><li>Provide backup and cross coverage‑ support for other technical team members</li><li>Participate in on call rotation for after-hours support when ‑required</li><li>Continuously expand knowledge of Microsoft 365, security, and modern IT practices</li><li>Protect client and company data by maintaining strict confidentiality</li></ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Technical Skills</b></p><ul><li>Strong hands-on experience with Microsoft Cloud 365 administration and support</li><li>In-depth understanding of Windows operating systems, Azure and business applications</li><li>Knowledge of identity and access management, including user provisioning and authentication</li><li>Strong troubleshooting and diagnostic skills</li><li>Understanding of networking fundamentals (LAN/WAN, TCP/IP)</li><li>Experience supporting end-user devices and peripherals (PCs, printers, mobile devices)</li><li>Familiarity with IT service management tools and ticketing systems</li><li>Strong communication and customer service skills, especially with non-technical users</li><li>Ability to multitask and operate effectively in a fast-paced‑ managed services environment</li><li>Self-motivated with strong documentation and organizational habits</li></ul><p><br></p><p><b>Platforms &amp; Technologies</b></p><ul><li>Microsoft 365, Microsoft Cloud, Azure</li><li>Windows Server, Windows Workstations </li><li>LAN/WAN networking and TCP/IP</li></ul><p><br></p><p><b>Education &amp; Experience</b></p><ul><li>BS/BA degree or equivalent hands-on experience and training</li><li>Actively pursuing or holding Microsoft and/or networking certifications (e.g., MS‑100/101, MS‑500)</li><li>Excellent written and verbal English communication skills</li></ul></div>

<p>We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what s next to power infinite possibilities for our customers, colleagues and society at large.</p> <p> </p> <p> <b>About the Role:</b> </p> <p> </p> <p>Wiley Science Solutions develops trusted scientific software and data products used by researchers worldwide. Our core platform, <b>KnowItAll</b>, is a mature Windows application, complemented by an expanding ecosystem of cloud-based services, including a <b>Data Repository</b> and modern <b>APIs</b>.<br> </p> <p>As a <b>Quality Engineer</b>, you will play a critical role in ensuring quality across both legacy desktop workflows and modern web/API platforms. You will design scalable, maintainable test automation, strengthen regression coverage, and collaborate closely with engineering and product teams to ensure predictable, high-confidence releases as our portfolio grows.</p> <br> <p> <b>How will you make an impact</b>:</p> <p> <b>Testing Activities</b> </p> <ul> <li>Design, develop, and execute manual and automated test cases, scenarios, and scripts.</li> <li>Perform functional, system, regression, integration, and user acceptance testing.</li> <li>Conduct API, interface, data transfer, and web-services testing using tools such as Swagger, Postman.</li> <li>Execute end-to-end Software Testing Life Cycle (STLC) tasks including defect logging, verification, and root cause analysis (Desktop, web, APIs).</li> <li>Own and enhance test coverage across desktop applications, web interfaces, and backend services</li> <li>Proactively identity quality gaps and drive continuous improvement.</li> </ul> <p> <br> <b>Test Planning, Process &amp; Documentation</b> </p> <ul> <li>Produce high-quality defect reports with clear reproduction steps, expected vs. actual results, and impact analysis.</li> <li>Identify systemic issues such as flaky tests, regression patterns, and high-risk areas.</li> <li>Recommend pragmatic improvements to improve product quality and team efficiency.</li> </ul> <p> <br> <b>Tools &amp; Technology</b> </p> <ul> <li>Hands-on experience building and maintaining automation frameworks using one or more of the following: Cypress, Playwright, Selenium (JAVA), TestNG ,WinAppDriver or AI-assisted testing tools.</li> <li>Use Jira to manage sprint-based testing artifacts and TestRail for structured test execution.</li> <li>Utilize AWS Cloud environments and CI/CD tools such as Maven, and GitHub. Support execution of automated testing based on program needs and manager discretion.</li> <li>Support execution of automated testing based on program needs and manager discretion.</li> </ul> <br> <p><b>We power infinite possibilities.</b> </p> <br> <p>For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing creating impact that reaches everywhere. </p> <p> </p> <p>We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. </p> <br> <p>Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. <br> <br> Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact EMAIL_ADDRESS for assistance.<br> <br>We are proud that our workplace promotes continual learning and internal mobility. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.<br> <br>We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.<br> <br>When applying, please attach your resume/CV to be considered.</p> #LI-SC1<p><strong>Desired Candidate Profile</strong></p><ul><li>Proven QA experience in testing software products, including functional, integration, and regression testing, as well as defect analysis</li><li>Hands-on experience with test automation using modern frameworks; tooling flexibility is acceptable, with a strong focus on reliability and maintainability</li><li>Experience testing web applications and REST APIs, including functional validation, edge case testing, and data setup/teardown</li><li>Strong experience working in Agile Scrum environments</li><li>Excellent collaboration skills, with the ability to translate requirements into clear, testable scenarios</li><li>Ability to work closely with engineers to clarify expected behavior and convert it into repeatable, automated tests</li><li>Excellent written communication skills and a disciplined approach to documentation</li></ul> <br> <p> <b>Nice to Have (Strongly Valued)</b> </p> <ul> <li>Experience testing Windows desktop applications, particularly complex or long-lived systems</li> <li>Experience with data-intensive workflows involving large datasets or file-based systems</li> <li>Familiarity with scientific software, analytical instrumentation, or laboratory data workflows</li> <li>Experience improving CI/CD pipelines and enhancing test reliability, including reducing test flakiness, improving logging, and maintaining stable test data</li> <li>Experience planning and executing performance, load, and scalability testing to identify bottlenecks, validate system behavior under stress, and ensure reliable performance in production-like environments</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description</p><p>About the Role</p><p>Our mission is to simplify life. At avertra, we simplify and automate complex decision making for the customer centric industries that power the world's economies: utilities, financial services, logistics, and commerce. We are taking on real challenges in today's enterprise, the ones that directly shape the employee and customer experience, and as an AI-forward company we use logic and technology to create a better one.</p><p><b>What we can promise you:</b></p><ul><li>You will join a global team of curious, committed people building a sustainable, scalable ecosystem that uses logic and technology to create a better experience.</li><li>You will be empowered to drive change, bring ideas forward, and help us become better.</li><li>We will invest in you, giving you room to master your domain and drive excellence.</li></ul><p>As avertra's Lead Process &amp; Decisioning Engineer, you will lead the team that designs and builds the workflow and decision automation behind MiCustomer. On our platform, Camunda 8 drives the customer journey: BPMN processes decide which step a customer sees in the portal, coordinate calls to the utility's back-office systems, and automate business decisions. You will own how these processes are modelled, built, tested, deployed and monitored across every customer environment, and grow a library of reusable process templates so each new utility can be onboarded faster.</p><p>Responsibilities</p><p><b>Lead the Process &amp; Decisioning Team:</b></p><ul><li>Act as the hands-on technical lead of the Process &amp; Decisioning team, guiding Camunda engineers of all levels while building critical processes yourself.</li><li>Plan and prioritise the team's work with the Senior Engineering Manager, product owners and the Full-Stack teams.</li><li>Coach and mentor the team through design reviews, pairing and code reviews, and give input on their goals and performance.</li></ul><p><b>Process and Decision Design:</b></p><ul><li>Translate utility business processes (such as move-in / move-out, service requests, payment arrangements and account changes) into clear, maintainable BPMN 2.0 models.</li><li>Design user-task flows that drive the portal wizards, including form keys, task variables and clear completion rules.</li><li>Model business rules as DMN decision tables where it makes them easier to change and audit.</li><li>Run process workshops with business analysts, product owners and customers to agree how each process should work.</li></ul><p><b>Camunda Platform Engineering:</b></p><ul><li>Own Camunda 8 across customer environments, both self-hosted (Zeebe, Operate, Tasklist) and Camunda SaaS.</li><li>Build and maintain job workers and integrations in the Node.js / TypeScript workers service, which is the only path between the platform and Camunda.</li><li>Design reliable integration with back-office systems such as SAP IS-U and Oracle Utilities through the platform's canonical data model, including retries, timeouts, compensation and error handling.</li><li>Manage process versioning, deployment and migration of running instances across environments without disrupting live customers.</li></ul><p><b>Reusable Process Library:</b></p><ul><li>Build and maintain a library of reusable, configurable process templates and sub-processes that can be applied across customers.</li><li>Define modelling standards, naming conventions and review practices for all BPMN and DMN assets.</li><li>Work with Architecture to keep processes configuration-driven, so a new customer needs configuration, not a new process.</li></ul><p><b>Quality, Monitoring and Performance:</b></p><ul><li>Make sure every process in production is monitored, with alerts on incidents, stuck instances and failed jobs.</li><li>Set up automated testing for processes and decisions, including path coverage and regression tests.</li><li>Investigate and improve process latency and throughput, especially for user-facing wizard steps.</li><li>Support the Support Pod with expert help on complex process incidents and root cause analysis.</li></ul><p><b>Security, Compliance and AI:</b></p><ul><li>Keep sensitive data, including cardholder data, out of process variables, logs and history, in line with avertra's PCI DSS, SOC 2 and ISO/IEC 27001 controls and the platform's data rules.</li><li>Explore and apply AI in process automation, such as AI-assisted BPMN modeling, AI agents inside processes and intelligent document or decision steps, with clear human oversight.</li><li>Use AI tools to speed up the team's own design, development and testing work.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Requirements</p><p>Competencies</p><ul><li>Strong process thinking: sees the end-to-end business flow, not just the technical steps.</li><li>Hands-on technical leadership and sound decision-making.</li><li>Clear communication with business, product and engineering audiences.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to mentor engineers and lead by example.</li><li>Ownership and accountability for quality and delivery.</li></ul><p>Education</p><p>Bachelor's Degree in Computer Science, Software Engineering or Information Technology. Camunda certification is a plus.</p><p>Experience</p><ul><li>At least 5 years of experience in workflow, BPM or integration engineering, including at least 1 year as a technical or team lead.</li><li>At least 3 years of hands-on experience with Camunda, including Camunda 8 (Zeebe, Operate, Tasklist, Connectors).</li><li>Strong experience modelling and running BPMN 2.0 processes in production; experience with DMN.</li><li>Experience building job workers and integrations in Node.js / TypeScript (Java experience is also valued).</li><li>Experience integrating processes with REST APIs and enterprise back-office systems.</li><li>Experience deploying and operating workflow engines on Kubernetes or Camunda SaaS.</li><li>Experience using AI tools in daily engineering work.</li><li>Experience with utilities and customer information systems such as SAP IS-U or Oracle Utilities is a strong plus.</li></ul><p>Knowledge, Skills and Abilities</p><ul><li>Deep knowledge of BPMN 2.0 and DMN, including events, gateways, timers, messages, error handling and compensation.</li><li>Strong understanding of Camunda 8 architecture: Zeebe, job workers, user tasks, incidents, process versioning and instance migration.</li><li>Knowledge of distributed systems patterns such as idempotency, retries, sagas and eventual consistency.</li><li>Ability to turn complex business requirements into simple, maintainable process models.</li><li>Understanding of security and data privacy requirements when handling customer and payment data in workflows, including PCI DSS, SOC 2 and ISO/IEC 27001 controls.</li><li>Ability to write clear process documentation and modelling standards.</li><li>Ability to work in an Agile environment.</li></ul><p>Travel</p><p>Depending on project and customer needs</p><p>Work Schedule</p><p>Due to the distributed nature of our global teams, flexibility in daily working hours is essential to ensure seamless overlap and real-time collaboration.</p><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. The Front Line Customer Service Desk Support is responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in person, by phone, using Remedy or sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA. This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position. Responsibilities + Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. + Assists the IMO with daily functions of computer, network, and software management for the site and all users. + Provides immediate response to all customers who come to the Service Desk. Person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required. + Provides telephone customer support for incoming and follow up calls used for initial troubleshooting. + May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets. + Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk. + Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users. + Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration. + Works within a small continuous improvement focused team. Tracks and documents work performed to allow accurate reporting of all Service Desk activities. Completes all tasks and assignments as requested by Supervisors and Management. + Performs other duties and assignments as required. Qualifications Qualifications + Security Clearance: + Requires an active active Secret Clearance + + Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required. + High School Diploma or GED required. + This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. + The authorized certifications for this job title are listed as follows: + Baseline: + Cisco: CCNA: Certified Network Associate - Security + Cisco: CCNP: Certified Network Professional - Security + CompTIA: A+ ce + CompTIA: CASP+ ce : Advanced Security Practitioner + CompTIA: Network+ ce + CompTIA: Security+ ce + CompTIA: SecurityX ce + GIAC: GCED: Certified Enterprise Defender + GIAC: GCIH: Certified Incident Handler: Certified Incident Handler + GIAC: GICSP: Industrial Cyber Security Professional + GIAC: GSEC: Security Essentials + ISACA: CISA: Certified Information Systems Auditor + ISC2: CISSP ( or Associate ): Certified Information Systems Security Professional + ISC2: SSCP: Systems Security Certified Practitioner + Computing Environment (CE): + CompTIA: Server + + Microsoft: 365 Certified: Endpoint Administrator Associate + Microsoft: 365 Certified: Enterprise Administrator Expert + Microsoft: 365 Certified : Messaging Administrator Associate + Microsoft: 365 Certified: Modern Desktop Administrator Associate + Microsoft: 365 Certified: Security Administrator Associate + Microsoft: Certified: Azure Administrator Associate + Microsoft: Certified: Azure Database Administrator Associate + Microsoft: Certified: Azure Security Engineer Associate + Microsoft: Certified: Azure Solutions Architect Expert + Microsoft: Certified: Identity and Access Administrator Associate + Microsoft: Certified: Information Protection Administrator Associate + Microsoft: Certified: Security Operations Analyst Associate + Microsoft: MCSA: SQL 2016 Database Admin + Microsoft: MCSA: SQL 2016 Database BI Development + Microsoft: MCSA: SQL 2016 Database Dev + Microsoft: MCSA: Windows 10 + Microsoft: MCSA: Windows Server 2012 + Microsoft: MCSA: Windows Server 2016 + Microsoft MCSE: Cloud Platform and Infrastructure + Microsoft MCSE: Core Infrastructure + Microsoft MCSE: Database Management and Analytics + Microsoft MCSE: Enterprise Devices and Apps + Microsoft MCSE: Private Cloud 2012 + Microsoft MCSE: Productivity Solutions Expert + Microsoft MCSE: Server Infrastructure 2012 + Microsoft MCT: Certified IT Professional + Microsoft MCT: Certified Systems Administrator Experience: + + Should have a minimum of three years of experience in customer service environment. + Experience in a Service Desk environment is preferred. + Excellent customer service skills are mandatory. + Experience with a customer service-oriented company. Physical Requirements: + + Must be capable of lifting, pushing, and pulling items weighing up to 50 lbs. + M ust be capable of wearing Personal Protective Equipment (helmet and plated vest) which can weigh 25 to 40lbs, for extended periods of time. Work Environment: + + The work environment will be 95% indoors and 5% outdoors. + The outdoor work environment may exceed temperatures 100 degrees F. Candidate must be able to physically withstand extreme heat. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients. #LI-YG1 #clearance</p> </div>

<p><strong>Role mandate.</strong> Improve manufacturing productivity, capacity, cost, quality, workflow, and resource utilization through disciplined industrial-engineering analysis and practical shop-floor implementation.</p><p><strong>Job Purpose</strong> The Industrial Engineer analyzes production processes, work methods, labor utilization, equipment capacity, layouts, material flow, and operational data to identify and implement measurable improvements. The role applies industrial-engineering and lean methods to reduce waste and cycle time, improve line balance and output, strengthen standard work, and support safe, reliable, and cost-effective manufacturing operations.</p><p><strong>Key Responsibilities</strong></p><p><strong>Methods Engineering and Work Measurement</strong> Conduct time studies, motion studies, work sampling, process observation, and direct labor analysis using documented and repeatable methods. Develop and maintain standard times, labor standards, standard work, work instructions, process maps, and operating-method documentation. Identify unnecessary movement, waiting, transportation, handling, rework, duplication, and other non-value-added activities and recommend practical countermeasures. Validate proposed methods through shop-floor trials and confirm that improvements are safe, achievable, documented, trained, and sustained.</p><p><strong>Capacity, Line Balancing, and Resource Planning</strong> Measure and analyze process capacity, cycle time, takt time, bottlenecks, constraints, equipment loading, throughput, and utilization. Develop line-balancing and staffing recommendations that align labor and equipment resources with production requirements and approved service levels. Support short- and medium-term capacity planning, production planning, shift-pattern reviews, overtime analysis, and manpower requirements. Prepare capacity scenarios for volume changes, new products, process changes, equipment additions, or operational improvement initiatives</p><p><strong>Layout, Material Flow, and Workplace Design</strong> Analyze plant, line, workstation, warehouse, and support-area layouts to improve flow, accessibility, space utilization, safety, and communication. Map material, people, and information movement and recommend changes that reduce travel distance, congestion, excess inventory, handling, and delay. Support workstation and workplace design using ergonomic principles, standardized tools, point-of-use storage, visual controls, and 5S practices. Assist with layout and flow requirements for new equipment, production lines, expansions, transfers, and process modifications.</p><p><strong>Productivity and Continuous Improvement</strong> Lead or support improvement activities using 5S, Kaizen, value-stream mapping, PDCA, root cause analysis, visual management, mistake-proofing, and other appropriate lean methods. Analyze losses affecting output, efficiency, yield, quality, delivery, labor productivity, equipment performance, energy, scrap, waste, and rework. Build fact-based improvement cases, define expected benefits and implementation requirements, and track results against approved baselines. Work with Production, Maintenance, Quality, Supply Chain, Warehousing, HSE, Engineering, Finance, and HR to implement and sustain cross-functional improvements.</p><p><strong>Performance Data and Reporting</strong> Collect, validate, analyze, and report production and industrial-engineering data with clear definitions, sources, assumptions, and controls. Maintain dashboards and reports covering productivity, output, efficiency, utilization, cycle time, downtime, yield, waste, rework, labor hours, and improvement benefits. Investigate abnormal trends or data inconsistencies and coordinate corrective actions with the responsible operational teams. Present findings and recommendations clearly through charts, process maps, layouts, calculations, business cases, and concise management reports.</p><p><strong>Quality, Cost, Safety, and Standardization</strong> Support quality and cost-improvement initiatives by identifying the operational causes of defects, variation, loss, excess consumption, and inefficient resource use. Ensure proposed methods and layouts respect product-quality requirements, HSE controls, ergonomics, emergency access, and approved operating procedures. Document approved processes and controls, support operator and supervisor training, and verify adherence through observation and performance review. Participate in risk assessments, audits, incident or defect investigations, and corrective-action follow-up when industrial-engineering input is required.</p><p><br></p><p><strong>What you'll bring</strong></p><p><strong>Qualifications and Experience</strong></p><p><strong>Essential Requirements</strong> Bachelor's degree in Industrial Engineering from a recognized university. Two to three years of relevant industrial-engineering, process-improvement, production, or operations-excellence experience in a manufacturing or industrial environment. Practical exposure to time and motion studies, work measurement, standard work, capacity analysis, line balancing, process mapping, layout improvement, or manpower planning. Working knowledge of lean manufacturing and structured problem-solving methods. Strong analytical and spreadsheet capability, including the ability to organize, validate, analyze, and clearly present operational data. Ability to work regularly on the shop floor, engage supervisors and operators professionally, and convert analysis into practical implementation. Professional working proficiency in Arabic and English, including the preparation of reports, presentations, process documents, and training material.</p><p><strong>Preferred Profile</strong> Experience in a structured manufacturing environment with production lines, warehouses, utilities, quality systems, and cross-functional improvement teams. Training or certification in Lean, Six Sigma, continuous improvement, quality, project management, or occupational ergonomics. Experience with ERP, MES, OEE or production-monitoring systems and data-visualization tools such as Power BI. Proficiency with process-mapping, statistical, simulation, or layout tools such as Visio, Minitab, AutoCAD, or equivalent applications. Evidence of completed projects that improved productivity, capacity, quality, delivery, cost, space utilization, safety, or labor efficiency.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Industrial Engineering from a recognized university.</li><li>Two to three years of relevant industrial-engineering, process-improvement, production, or operations-excellence experience in a manufacturing or industrial environment.</li><li>Practical exposure to time and motion studies, work measurement, standard work, capacity analysis, line balancing, process mapping, layout improvement, or manpower planning.</li><li>Working knowledge of lean manufacturing and structured problem-solving methods.</li><li>Strong analytical and spreadsheet capability, including the ability to organize, validate, analyze, and clearly present operational data.</li><li>Ability to work regularly on the shop floor, engage supervisors and operators professionally, and convert analysis into practical implementation.</li><li>Professional working proficiency in Arabic and English, including the preparation of reports, presentations, process documents, and training material.</li><li>Experience in a structured manufacturing environment with production lines, warehouses, utilities, quality systems, and cross-functional improvement teams.</li><li>Training or certification in Lean, Six Sigma, continuous improvement, quality, project management, or occupational ergonomics.</li><li>Experience with ERP, MES, OEE or production-monitoring systems and data-visualization tools such as Power BI.</li><li>Proficiency with process-mapping, statistical, simulation, or layout tools such as Visio, Minitab, AutoCAD, or equivalent applications.</li><li>Evidence of completed projects that improved productivity, capacity, quality, delivery, cost, space utilization, safety, or labor efficiency.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Action Against Hunger (ACF)</b>&nbsp;Action Against Hunger is a leading humanitarian and development agency working to combat the causes of hunger and malnutrition in over 46 countries worldwide. Eleven years into the Syrian conflict, more than 1.3 million Syrians have sought refuge in Jordan. This influx of refugees has strained Jordan's economy and resources, with Syrians often accepting worse working conditions and lower compensation than Jordanians and taking on low-skill, informal jobs in sectors such as in manufacturing, construction and agriculture. In 2022, Jordan had a 23% unemployment rate. For Syrian refugees, unemployment rates are significantly worse with 80% of Syrian refugees unemployed in 2021, up from 50% and 65% in 2019 and 2020.&nbsp;</p><p>Action Against Hunger has been operational in Jordan since 2014, delivering livelihoods, social protection WASH and MHPSS programming in Irbid, Zarqa, Mafraq, and Madaba governorates. Through its livelihoods and social protection program, ACF aims to improve the livelihoods status of Syrian refugees and vulnerable Jordanians through decent and sustainable employment opportunities; strengthening sustainable livelihoods and value chains and enhancing the capacity of local actors to promote economic opportunities and improve working conditions. So far, ACF has reached over 6,000 beneficiaries through its social protection and livelihood activities in 2022. Action Against Hunger is also an active member of the Livelihoods, Basic Needs, Food Security and Durable Solutions Working Groups; Graduation Approach and Vocational Training Taskforces; and Common Cash Facility Steering Committee.</p><p><b>ACF</b>&nbsp;is looking for its program in Jordan for<b>&nbsp;Water, Sanitation, and Hygiene (WASH) Project Assistant.</b></p><p><b>Main place of work:</b>&nbsp;Madaba Governorate - Waleh Dam</p><p><b>Position Overview:&nbsp;</b>The Project Assistant will play a key role in supporting the implementation of infrastructure and watershed management projects focused on erosion control, water retention structures, and Cash-for-Work (CfW) activities. Under the supervision of the Field Supervisor and Project Manager, the Project Assistant will support technical activities, community engagement, and field monitoring while ensuring compliance with engineering, safety, and environmental standards. The role will also involve coordinating with stakeholders, supporting data collection, and ensuring smooth communication between project teams and the local community.</p><p><b>Responsibilities:</b></p><p><br></p><p><b>1) Cash for Work (CfW) Supervision and Work safety </b></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor the participation and performance of CfW workers, ensuring fair work distribution and compliance with contract terms.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support in the follow-up and communication with the beneficiaries, contacting the beneficiaries and collecting the required documents.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support in the contracting process.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for the archiving of the beneficiary lists and cash for worker files and documents with Action Against Hunger and cooperatives.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support to provide the documentation needed for social security registration and work permit application, and support in the process when needed.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure coherence of collected information</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in the technical survey data collection in support of the MEAL team if needed</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure workers are properly trained on OSH standards, including correct use of PPE and safe construction practices.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Address and report any on-site safety concerns, ensuring accident prevention measures in place.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Coordinate with the administration team to track attendance, payments, and work hours for CfW beneficiaries</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support the grievance and feedback mechanism for CfW workers, ensuring their concerns are addressed professionally and in accordance with humanitarian principles.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in the organization of the training (training venues, refreshments, training materials, etc.)</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in the distribution of the protective equipment to beneficiaries</p><p><br></p><p><b>2) Provide technical support in the field </b></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Check technical designs and drawings . </p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist in supervising gabion structures construction and other physical interventions, ensuring adhere to technical specifications, environmental safeguards, and quality control measures. </p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Oversee the day-to-day progress of construction sites, identifying potential delays or quality concern and reporting to the Field Supervisor and Project Manager. </p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure Cash for Work (CfW) workers follow approved construction techniques, proper use of materials, and OSH standards. </p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain on-site presence, assisting with troubleshooting construction challenges, adjusting implementation plans as needed (in coordination with the field supervisor) and ensuring smooth workflow</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Document work progress, material usage, and structural integrity, and share report with the project team</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Oversee quality control for the material on site . </p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assists in preparation and implementation of the Project. </p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Apply the standard processes, practices, and procedures on technical assignments as well as making sure that all of the workers are following the safety procedures . </p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Receive the concerns of the cash for workers related to the work site/safety and transfer them to the Field supervisor.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Any other duties as agreed with the supervisor. </p><p><br></p><p><b>3) &nbsp;Stakeholder Coordination and Community Engagement</b></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Upon Field supervisor&nbsp;delegation, provide the required explanations and updates on Action Against Hunger implementations and objectives and activities&nbsp;to the local communities</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Serve as a bridge between the project team and the local communities, ensuring transparency, inclusivity, and alignment with local priorities. </p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support community awareness-raising and engagement activities related to sedimentation control, water management, and flood mitigation, encouraging local participation in sustainability efforts. </p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work closely with local municipalities, CBOS, and water authorities to ensure smooth collaboration and proper documentation of construction activities. </p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Represent the project at community meetings, providing updates on activities, addressing inquiries, and building trust with stakeholders.</p><p><br></p><p><b>4) Data Collection, Documentation and Reporting</b></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist in technical data collection for CfW and project activities </p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Document on-site challenges, lessons learned, and best practices, ensuring detailed records for reporting and future programming. </p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support MEAL team in conducting surveys, assessments, and evaluations to measure the project impact</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contribute to weekly and monthly progress reports, summarizing CfW participation, construction updates, and field observations.</p><p><br></p><p><b>5) &nbsp;Logistics, Procurement, and Resource Management </b></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist in tracking construction materials, tools, and equipment, ensuring proper use and accountability. </p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support the procurement team by verifying material specification, coordinating deliveries, and ensuring availability of essential resources at work sites </p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure proper storage and handling of materials to prevent waste and damage</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Report any logistical challenges or shortages that may impact project timelines.</p><p><br></p><p><b>6) General responsibilities in terms of reporting, representation and communication</b></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate actively in project kick off preparations and arrangements and deliver project brief to the targeted community;</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proactively suggest process improvement to enhance&nbsp;the efficiency of program processes</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Perform other job-related tasks as requested by the supervisor.</p><p><br></p><p><b>7) Ensure adherence to Action against Hunger requirements</b></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Commit and comply with the organization's Internal Regulations, Code of Conduct, Gender Equality and Diversity standards, as well as key ACF policies, including but not limited to Safeguarding and Fraud Prevention policies.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support on the promotion and implementation of ACF policies through daily activities and team management.</p><p><br></p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Skills</b></p><p><b>General Skills:</b></p><ul><li>Ability to use engineering software such as&nbsp;Autocad 3D</li><li>Good organizational skill</li><li>Previous experience in humanitarian INGO would be a plus</li><li>Excellent communication and interpersonal skills</li><li>Good team spirit.</li><li>Good knowledge of the intervention area, local customs and languages</li><li>Ability to adapt to different audience</li><li>Ability to Facilitate&nbsp;capacity building activities and to communicate with utmost respect and compassion</li><li>Ability to handle complaints and to negotiate and address conflicts</li><li>Proven knowledge of computerized systems ( Microsoft office )</li><li>Capacity to adapt communication based on targeted audience</li></ul><p><b>Education:&nbsp;</b>Bachelor in Civil engineering, Hydrology, Water Resources Management, environmental engineering or related disciplines</p><p><b>Type of professional experience requested</b>:</p><ul><li>A minimum of 1 year of experience in the WASH department, hard components (Water infrastructure, soil erosion and flood mitigation control measures, sanitation facilities, and wastewater disposal system).</li><li>Familiar with designing and supervising sediment control structures, erosion mitigation interventions and hydrological engineering solutions.</li><li>Experience managing CfW interventions, labor-intensive programs, and cash-based assistance scheme.</li><li>Occupational Health and Safety (OHS) Certificate is a plus.</li><li>Action Against Hunger experience a plus but not mandatory.&nbsp;</li></ul><p><b>Language level:&nbsp;</b>Arabic essential, English intermediate level</p></div>

<p> <strong>Who We Are:</strong> </p> <p>Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With team members around the world and a rich legacy spanning more than 50 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations.</p> <p> <strong>Who You Are:</strong> </p> <p>The Civil Engineer will support facility inspection and construction projects throughout the USCENTCOM region. This role is responsible for evaluating civil and structural conditions, reviewing construction activities and project plans, and ensuring facilities meet applicable Unified Facilities Criteria (UFC) standards. The position requires strong technical expertise, attention to detail, and the flexibility to support projects in international locations.</p> <p> <strong>What You ll Do:</strong> </p> <p>Versar will provide facility inspection teams that identify engineering deficiencies for new and existing construction in accordance with (IAW) various Unified Facilities Criteria (UFC) standards. Targeted services include:</p> <ul> <li>Perform evaluations IAW UFC 1-201-02 to establish compliance with minimum life safety and habitability requirements. </li> <li>Perform inspections on in-progress construction efforts IAW applicable UFC standards.</li> <li>Review plans for military construction projects, facility modernization, rehabilitation programs, or self-help projects for compliance with the appropriate UFC standards. </li> </ul> <p>The inspection teams will be primarily located in Kuwait or Jordan with inspection assignments anywhere within the United States Central Command (USCENTCOM) area of responsibility (AOR) including Bahrain, Egypt, Iran, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Oman, Pakistan, Qatar, Saudi Arabia, Syria, Tajikistan, Turkey, Turkmenistan, UAE, Uzbekistan, and Yemen. All services will be performed at existing and future US Military and coalition occupied facilities.</p> <p> <strong>What You ll Bring:</strong> </p> <ul> <li>Possess a degree in Civil or Structural Engineering from an accredited institution</li> <li>Possess at least two years of experience demonstrating the ability to apply the standards of UFC 1-200-01, UFC 1-201-02, UFC Series 3-200 and UFC Series 3-300.</li> <li>Have no less than two years of experience performing Civil-Structural inspections, reviews, and/or assessments. </li> <li>Exceptional computer skills in common business software including email, spreadsheets and document (MS-Outlook, MS-Excel, MS-Project, and MS-Word or equivalent).</li> <li>International experience and CENTCOM specific experience is preferred.</li> <li>The candidate must be a US citizen or a citizen from a NATO participating country that is able to obtain a US or NATO secret security clearance.</li> <li>The candidate must have the ability to work under austere conditions in the CENTCOM AOR and must pass a medical screening physical to obtain a "fitness for duty" letter. </li> <li>The candidate must pass a background check and be cleared by the US government. </li> <li>The candidate must possess a valid Passport with a minimum of 18 months before expiration. </li> <li>Candidate should expect to work six days a week, 10 hours a day </li> <li>Lodging and transportation will be provided by Versar or the US Government. Meals will be provided by the US Government in Dining Facilities or by Versar through Per Diem reimbursement.</li> <li>The candidate must commit to a one-year employment term. During this term, the candidate will receive two, two-week Rest and Relaxation periods outside of CENTCOM.</li> <li>Standard US wages will be uplifted for remote working conditions, and an elevated work week of up to 60 hours per week.</li> </ul> <p> <strong>EEO Commitment </strong> </p> <p>Versar Global Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.</p> <p>Versar Global Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</p> <p>Versar Global Solutions expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran. Improper interference with the ability of Versar Global Solutions employees to perform their job duties is not tolerated.</p> <p> <br> </p> <p>#LI-WJ1</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Possess a degree in Civil or Structural Engineering from an accredited institution</li><li>Possess at least two years of experience demonstrating the ability to apply the standards of UFC 1-200-01, UFC 1-201-02, UFC Series 3-200 and UFC Series 3-300.</li><li>Have no less than two years of experience performing Civil-Structural inspections, reviews, and/or assessments. </li><li>Exceptional computer skills in common business software including email, spreadsheets and document (MS-Outlook, MS-Excel, MS-Project, and MS-Word or equivalent).</li><li>International experience and CENTCOM specific experience is preferred.</li><li>The candidate must be a US citizen or a citizen from a NATO participating country that is able to obtain a US or NATO secret security clearance.</li><li>The candidate must have the ability to work under austere conditions in the CENTCOM AOR and must pass a medical screening physical to obtain a "fitness for duty" letter. </li><li>The candidate must pass a background check and be cleared by the US government. </li><li>The candidate must possess a valid Passport with a minimum of 18 months before expiration. </li><li>Candidate should expect to work six days a week, 10 hours a day </li><li>Lodging and transportation will be provided by Versar or the US Government. Meals will be provided by the US Government in Dining Facilities or by Versar through Per Diem reimbursement.</li><li>The candidate must commit to a one-year employment term. During this term, the candidate will receive two, two-week Rest and Relaxation periods outside of CENTCOM.</li><li>Standard US wages will be uplifted for remote working conditions, and an elevated work week of up to 60 hours per week.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $4.5B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. The Systems Administrator I monitors the Tier 1 and/or 2 server operations/performance using appropriate software applications and tools. The Administrators shall be the Helpdesk POC for all theater NIPR and SIPR enterprise systems issues, create and/or manage trouble tickets, and monitor status and report outages to NOC Operations. This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position. Responsibilities + Operates and maintains all aspects of server administration to include, but is not limited to, Active Directory Organization Units (OU), objects (Users, Computers, MAB), security groups, Windows File Server, Network Policy Server (NPS), Domain Host Configuration Protocol (DHCP), Print Server, Internet Information Services (IIS), Application Servers such as GemOne. + Modify, and deactivate user accounts as necessary. + Knowledge of configuring and troubleshooting Microsoft servers on NIPR, SIPR, and SIPR-REL. + Use of Microsoft System Center Operations Manager (SCOM), Microsoft System Center Configuration Manager (SCCM) as directed. + Utilize vSphere clients to conduct snapshots and monitor system availability. + Perform regular maintenance, installing IAVA approved patches to enforce server security and maintain system availability. + Maintains system hardening by following DISA Security Technical Implementation Guides (STIGs). + Perform SCAP (Security Content Automation Protocol) scans of servers and workstations to ensure STIG compliance. Upload the resulting CKLB files to eMASS as directed by IA. + Utilize AESMP ticketing system to document troubleshooting steps prior to completing and or escalating to the next level of support. + Performs other duties and assignments assigned. Qualifications Security Clearance: + The position requires an active Secret clearance . Education/Certiifcations: One-year related experience may be substituted for one year of education, if degree is required. + High school diploma required. Associates Degree in Information Technology (IT), or a related field is preferred. + This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) Baseline certification and one (1) Computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. + The authorized certifications for this job title are listed as follows: Baseline: + Cisco: CCNA: Certified Network Associate - Security + Cisco: CCNP: Certified Network Professional - Security + CompTIA: CASP+ ce: Advanced Security Practitioner + CompTIA: CySA+ ce: Cybersecurity Analyst (Cannot be used as a dual qualifier) + CompTIA: Security+ ce + CompTIA: SecurityX ce (Previously CompTIA CASP+ CE) + GIAC: GCED: Certified Enterprise Defender + GIAC: GCIH: Certified Incident Handler: Certified Incident Handler + GIAC: GICSP: Industrial Cyber Security Professional + GIAC: GSEC: Security Essentials + ISACA: CISA: Certified Information Systems Auditor + ISC2: CISSP (or Associate): Certified Information Systems Security Professional + ISC2: SSCP: Systems Security Certified Practitioner Computing Environment (CE): + CompTIA: CySA+ ce: Cybersecurity Analyst (Cannot be used as a dual qualifier) + Microsoft: 365 Certified: Endpoint Administrator Associate + Microsoft: 365 Certified: Enterprise Administrator Expert + Microsoft: 365 Certified: Messaging Administrator Associate + Microsoft: 365 Certified: Modern Desktop Administrator Associate + Microsoft: 365 Certified: Security Administrator Associate + Microsoft: Certified: Azure Administrator Associate + Microsoft: Certified: Azure Database Administrator Associate + Microsoft: Certified: Azure Security Engineer Associate + Microsoft: Certified: Azure Solutions Architect Expert + Microsoft: Certified: Identity and Access Administrator Associate + Microsoft: Certified: Information Protection Administrator Associate + Microsoft: Certified: Security Operations Analyst Associate + Microsoft: MCSA: SQL 2016 Database Administrator + Microsoft: MCSA: SQL 2016 Database BI Development + Microsoft: MCSA: SQL 2016 Database Development + Microsoft: MCSA: Windows 10 + Microsoft: MCSA: Windows Server 2012 + Microsoft: MCSA: Windows Server 2016 + Microsoft: MCSE: Cloud Platform and Infrastructure + Microsoft: MCSE: Core Infrastructure + Microsoft: MCSE: Database Management and Analytics + Microsoft: MCSE: Enterprise Devices and Apps + Microsoft: MCSE: Private Cloud 2012 + Microsoft: MCSE: Productivity Solutions Expert + Microsoft: MCSE: Server Infrastructure 2012 + Microsoft: MCT: Certified IT Professional + Microsoft: MCT: Certified Systems Administrator Experience: + The Systems Administrator I is required to be an expert in all functions of both IAT Level I and IAT Level II positions relating to a Windows Server operating system environment. + The Systems Administrator I must be able to apply extensive knowledge of a variety of the IA field’s concepts, practices, and procedures to ensure the secure integration and operation of all enclaves (NIPR, SIPR, etc.) systems. + Must be able to rely on extensive experience and judgment to plan and accomplish goals for the enclave environment. + Have at least five (5) years of practical experience working with Windows Server 2012 or higher operating systems (OS) and Active Directory tools. + Candidate must possess a basic understanding of security principles and their application to an enterprise AD environment. + Experience with a customer service-oriented company. Skills &amp; Technology Used: + Proficiency in Microsoft Windows Server administration (2019/2022). + Proficiency in Active Directory. + Proficiency in system monitoring, troubleshooting, and performance optimization. + Proficiency in printer management and support of network-connected devices. + Proficiency in creating and maintaining technical documentation. + Proficiency with DoD security and compliance requirements (STIGs). + Proficiency with VMware vSphere virtualization environments. + Working Environment: + The work environment will be 95% indoors and 5% outdoors. + The outdoor work environment may exceed temperatures 100° F. Candidate must be able to physically withstand extreme heat. Physical Activities: + Must be capable of lifting, pushing, and pulling items weighing up to 50 lbs. + Must be capable of wearing Personal Protective Equipment (helmet and plated vest) which can weigh 25 to 40lbs, for extended periods of time. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients. #LI-YG1 #clearance</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand their customers and take action across the entire customer lifecycle.<br> Our platform brings together products including Social Listening, OmniServe, Survey, and AI Agent, helping enterprise organizations across the region turn customer data into better experiences and measurable business outcomes.<br> As we continue to scale our products, customers, and AI capabilities, the amount of data we generate is growing rapidly.<br> The opportunity is no longer simply to report on what happened - it's to understand why it happened, what it means, and what we should do next.<br> Why this role matters We're looking for a Senior Product Analyst who can help make data a genuine part of how Product operates.<br> This isn't a role where you'll wait for a Product Manager to ask for a dashboard or pull a report after a decision has already been made.<br> You'll be expected to get close to the product, understand how customers actually use it, spot patterns others may have missed, and bring insights to the table before someone asks for them.<br> You'll operate at two levels.<br> At the product and feature level , you'll help teams understand whether customers are discovering, adopting, engaging with, and getting value from what we're building.<br> You'll identify friction, investigate unexpected behaviour, evaluate experiments, and help teams decide what to improve, scale, reposition, or stop.<br> At the leadership level , you'll connect those individual product signals to the bigger picture - helping leadership understand product performance, emerging opportunities, risks, and where we should invest next.<br> The strongest person in this role will be able to move comfortably between a SQL query, a conversation with a Product Manager, and a leadership presentation - and translate the same data into something meaningful for each audience.<br> What You'll Do Turn product data into decisions.<br> You'll go beyond reporting what happened to understand why it happened, what it means, and what Product should do differently as a result.<br> Help teams define what success actually means.<br> You'll work with Product Managers and other stakeholders to establish meaningful KPIs, success metrics, and measurement plans before features and initiatives are launched.<br> Understand how customers use our products.<br> You'll analyse journeys, funnels, cohorts, adoption, engagement, retention, churn, and behavioural patterns to identify where customers are succeeding and where they're getting stuck.<br> Evaluate whether our products are delivering value.<br> You'll assess feature performance and help teams make evidence-based decisions about whether to improve, scale, reposition, or discontinue initiatives.<br> Bring insights into product discovery.<br> You'll use quantitative evidence alongside customer, product, and market context to help teams understand which problems are worth solving and where the biggest opportunities exist.<br> Challenge assumptions with evidence.<br> When a team believes a feature is working, adoption is strong, or customers are behaving a certain way, you'll be comfortable asking, “What does the data actually tell us?<br>” — constructively and without creating friction.<br> Identify opportunities before you're asked.<br> You won't wait for a stakeholder to request a report.<br> You'll proactively investigate anomalies, emerging trends, underperforming areas, and changes in customer behaviour and bring forward the ones that matter.<br> Support experimentation.<br> You'll help teams define hypotheses, success criteria, and measurement approaches, then analyse experiments and A/B tests to determine what the evidence tells us.<br> Make complex analysis easy to understand.<br> You'll turn large datasets and complicated analysis into clear stories, visualisations, recommendations, and decisions that make sense to both technical and non-technical audiences.<br> Give leadership a clear view of product performance.<br> You'll create reporting that connects detailed product and feature performance to broader business objectives, highlighting progress, drivers, risks, and recommended actions rather than simply presenting numbers.<br> Help Product become more self-sufficient with data.<br> You'll build repeatable analytical frameworks, dashboards, documentation, and self-service resources so teams don't need to come to you for every question.<br> Raise data literacy across Product.<br> You'll coach Product Managers on metrics, analysis, and interpretation, and use workshops, office hours, and day-to-day collaboration to make better use of data part of how the team works.<br> Build trust across teams.<br> You'll work closely with Product, Design, Engineering, and business stakeholders and influence decisions without relying on formal authority.<br> What Success Looks Like In your first 3-6 months, you'll be building trust.<br> Product teams know you as someone who understands the product, asks the right questions, and brings useful insights rather than simply producing reports.<br> As you establish yourself, you'll start changing how decisions are made.<br> Product Managers are defining meaningful success metrics earlier, teams are using evidence to evaluate their decisions, and you're proactively surfacing opportunities and risks rather than responding to reporting requests.<br> Ultimately, success means Product becomes more intelligent.<br> Leadership has a clear view of what's driving product performance, teams understand why customers behave the way they do, and decisions about priorities and investment are increasingly based on evidence rather than assumptions.<br> The shift we're looking for is simple: From “What happened?<br>” → “Why did it happen?<br>” → “What should we do about it?<br>" Who You Are You're naturally curious.<br> When you see an unexpected number, you don't just add it to a report — you want to know what's behind it.<br> You think commercially, not just analytically.<br> You understand that an interesting insight isn't necessarily a useful one.<br> You can connect product behaviour to customer value, business performance, and investment decisions.<br> You don't need to be given the question.<br> You're comfortable starting with an ambiguous problem, figuring out what needs to be understood, and determining what analysis will actually help answer it.<br> You can zoom in and out.<br> You can spend time investigating why a particular feature's adoption dropped while still understanding how that finding connects to the wider product strategy.<br> You're willing to challenge people.<br> You don't simply validate what a stakeholder already believes.<br> You're comfortable presenting evidence that contradicts an assumption, while doing so in a way that builds trust rather than defensiveness.<br> You know that being right isn't enough.<br> Your analysis only creates value if people understand it and act on it.<br> You can turn complex findings into a simple story and a clear recommendation.<br> You're a strong communicator.<br> You can explain an analytical finding to a Product Manager, work through the technical detail with an Engineer, and present the business implication to leadership.<br> You're proactive and self-directed.<br> You don't wait for a ticket to appear in your queue.<br> You notice something worth investigating and take ownership of finding out what it means.<br> You're comfortable with ambiguity and a changing environment.<br> Not every question will have a clean dataset or obvious answer.<br> You know how to work with imperfect information while being transparent about its limitations.<br> You have 4+ years of experience in product analytics, digital analytics, business intelligence, or a closely related field, with experience working directly with digital Product teams.<br> You're technically strong.<br> You can independently use SQL to explore and analyse large datasets and are comfortable working with product analytics or business intelligence platforms such as Mixpanel, Heap, Pendo, Metabase, Amplitude, Looker, Tableau, Power BI, or similar tools.<br> You understand product metrics deeply , including funnels, journeys, cohorts, retention, engagement, adoption, churn, and customer behaviour.<br> You can translate ambiguous business questions into structured analysis and understand the difference between finding a correlation and understanding what it actually means.<br> You're comfortable working remotely and can communicate effectively across teams without relying on being in the same room.<br> You have professional working proficiency in English.<br> Nice to Have Experience designing or evaluating A/B tests and experiments.<br> Experience with statistical analysis.<br> Familiarity with modern data stacks, data warehouses, transformation tools, event tracking, analytics instrumentation, or data governance.<br> Experience building or improving a product analytics function or data culture.<br> Experience presenting product recommendations to senior leadership.<br> Working knowledge of Python or R.<br> Experience working with B2B SaaS, enterprise products, AI products, or complex data-driven platforms.<br> What the hiring process will look like Recruiter screening — An initial conversation about your experience, motivations, and what you're looking for next.<br> Analytics interview — A deeper discussion around your product analytics experience, technical capability, and how you approach ambiguous analytical problems.<br> Case study / analytical exercise — You'll be given a product or business problem and asked to analyse the available information, identify the key insights, and explain what you would recommend.<br> Presentation Interview — You'll meet Product and/or business stakeholders to explore how you communicate insights, challenge assumptions, and influence decisions based on the case study.<br> Leadership / culture interview — A final conversation focused on how you operate, collaborate, handle ambiguity, and contribute to a high-performing team.<br></span> </div>

<p ><span >About Mercy Corps</span></p> <p ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. </span><span ><span >In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions&nbsp;</span></span><span ><span >into action — helping people triumph over adversity and build stronger communities from within.&nbsp;</span></span><span ><span >Now, and for the future.</span></span></p> <p >&nbsp;</p> <p ><span >The Program / Department / Team (Program / Department Summary)</span></p> <p ><span >Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government, is a program that started in May 2022 and aims to support Jordan's HBBs and MSEs to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments.</span></p> <p >&nbsp;</p> <p ><span >Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and market constraints that facilitate or restrict formalization and growth. Based on the findings, Iqlaa implements best practices in enterprise strengthening and MSE-focused financial sector development within a market systems development (MSD) framework. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.</span></p> <p >&nbsp;</p> <p ><span >Implementing Organizations: Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Dalberg Design, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham).</span></p> <p >&nbsp;</p> <p ><span >The Position </span></p> <p ><span >The PPD Senior Officer will support the Research and Learning team, including the PPD Manager and R&amp;L Coordinator, in implementing Iqlaa’s Private-Public Dialogue (PPD) activities focused on generating and using evidence to address key constraints affecting MSEs and HBBs in Jordan.</span></p> <p >&nbsp;</p> <p ><span >The Senior Officer will support desk research, data collection, stakeholder consultations, preparation of PPD materials, coordination of dialogue activities, documentation, follow-up, and reporting.</span></p> <p >&nbsp;</p> <p ><span >Working under the guidance of the PPD Manager and Research &amp; Learning Lead, the Senior Officer will work closely with Iqlaa teams, partners, public and private sector stakeholders, MSEs, HBBs, and other relevant actors to support effective and well-documented PPD activities.</span></p> <p >&nbsp;</p> <p ><span >The position is suited to an early-career professional with around 4-5 years of experience interested in PPD, applied research, economic development, stakeholder engagement, and evidence-based programming.</span></p> <p >&nbsp;</p> <p ><span >Essential Responsibilities </span></p> <p ><em ><u >PPD Research and Coordination</u></em></p> <p ><span >• Support the implementation and coordination of PPD activities in line with approved workplans and timelines.</span></p> <p ><span >• Conduct desk research and review relevant policies, regulations, studies, and data related to MSEs and HBBs.</span></p> <p ><span >• Support data collection and stakeholder consultations and assist with the preparation of research and consultation tools.</span></p> <p ><span >• Assist in preparing briefing notes, presentations, stakeholder profiles, and other materials for PPD activities.</span></p> <p >&nbsp;</p> <p ><em ><u >PPD Activity Support</u></em></p> <p ><span >• Support the coordination of PPD meetings, consultations, workshops, and roundtables, including logistics and stakeholder communication.</span></p> <p ><span >• Prepare agendas, participant lists, meeting materials, and documentation as required.</span></p> <p ><span >• Record key discussions, recommendations, action points, and follow-up activities.</span></p> <p ><span >• Maintain stakeholder lists, PPD activity trackers, and action trackers.</span></p> <p >&nbsp;</p> <p ><em ><u >Data, Learning and Documentation</u></em></p> <p ><span >• Support the collection, organization, cleaning, and basic analysis of quantitative and qualitative data.</span></p> <p ><span >• Support data collection and organization for the geo-mapping of MSEs and HBBs.</span></p> <p ><span >• Document key findings, stakeholder feedback, lessons learned, and emerging issues from PPD activities.</span></p> <p ><span >• Support the preparation of periodic updates, summaries, and knowledge products.</span></p> <p ><span >Knowledge Management and Dissemination</span></p> <p ><span >• Support the preparation and dissemination of PPD and research outputs, including briefs, presentations, and summaries.</span></p> <p ><span >• Maintain organized research, PPD, and learning records, datasets, and databases.</span></p> <p ><span >• Support the PPD Manager, R&amp;L Coordinator, and wider Research &amp; Learning team in related activities as required.</span></p> <p >&nbsp;</p> <p ><span >Accountability </span></p> <p ><span >Reports Directly To:</span><span > Research and Learning Team Lead</span></p> <p ><span >Works Directly With:</span><span > Primarily with the Research and Learning Team, Iqlaa’s higher management (COP-DCOPs), Iqlaa’s Mercy Corps components, and partners. </span></p> <p >&nbsp;</p> <p ><span >Accountability to Participants and Stakeholders</span></p> <p ><span >Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.</span></p> <p >&nbsp;</p> <p ><span >Minimum Qualification &amp; Transferable Skills </span></p> <p ><span >• Bachelor’s degree in Economics, Statistics, Business Administration, Development Studies, Political Science, International Relations, Social Sciences, or another relevant discipline.</span></p> <p ><span >• A master’s degree in a related discipline is an asset but is not required.</span></p> <p ><span >• Approximately 3-4 years of relevant professional, internship, research, project, or academic experience.</span></p> <p ><span >• Familiarity with quantitative and/or qualitative research methodologies.</span></p> <p ><span >• Previous experience supporting research, data collection, surveys, interviews, focus group discussions, or desk research is preferred.</span></p> <p ><span >• Basic quantitative and qualitative data analysis skills.</span></p> <p ><span >• Ability to review, organize, and summarize information from multiple sources.</span></p> <p ><span >• Proficiency in Microsoft Excel, Word, and PowerPoint.</span></p> <p ><span >• Familiarity with statistical software, data visualization tools, GIS, qualitative analysis software, or other relevant research tools is an asset.</span></p> <p ><span >• Good writing skills and an ability to communicate research findings clearly.</span></p> <p ><span >• Strong organizational and attention-to-detail skills.</span></p> <p ><span >• Ability to work collaboratively with colleagues, partners, and external research teams.</span></p> <p ><span >• Interest in economic development, private sector development, MSEs, market systems, policy, or related areas.</span></p> <p ><span >• Fluent spoken and written Arabic and English.</span></p> <p >&nbsp;</p> <p ><span >Success Factors </span></p> <p ><span >The successful Research and Learning Officer will demonstrate curiosity, attention to detail, and a genuine interest in research and economic development. The Officer should enjoy working with data and information and be motivated by understanding how research can contribute to better program decisions.</span></p> <p ><span >The ideal candidate will be organized and dependable, capable of managing multiple assignments while maintaining the quality and accuracy of their work. They should be comfortable asking questions, learning new research approaches, receiving feedback, and progressively taking greater responsibility.</span></p> <p ><span >Strong teamwork and communication skills are important, as the Officer will interact regularly with different Iqlaa teams, partners, consultants, field teams, and research participants.</span></p> <p ><span >A proactive attitude, willingness to learn, analytical thinking, and the ability to turn information into clear and useful outputs will enable the Officer to succeed in the role.</span></p> <p >&nbsp;</p> <p ><span >Competencies</span></p> <p ><span >• Good research and analytical skills.</span></p> <p ><span >• Strong attention to detail and accuracy.</span></p> <p ><span >• Ability to organize and synthesize information from different sources.</span></p> <p ><span >• Strong organizational and time-management skills.</span></p> <p ><span >• Ability to follow agreed procedures, workplans, and deadlines.</span></p> <p ><span >• Clear written and verbal communication skills.</span></p> <p ><span >• Ability to work collaboratively in a diverse team.</span></p> <p ><span >• Willingness to learn new research methods and tools.</span></p> <p ><span >• Ability to receive and incorporate constructive feedback.</span></p> <p ><span >• Ability to manage several tasks and changing priorities.</span></p> <p ><span >• Initiative and accountability for assigned work.</span></p> <p ><span >• Flexibility, professionalism, and a solution-oriented approach.</span></p> <p >&nbsp;</p> <p ><span >Living Conditions / Environmental Conditions</span></p> <p ><span >The position is based in Amman, Jordan or other Middle East Mercy Corps locations and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard. </span></p> <p >&nbsp;</p> <p ><span >Ongoing Learning</span></p> <p ><span >In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development</span></p> <p >&nbsp;</p> <p ><span >Team Efficiency and Effectiveness </span></p> <p ><span >Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.</span></p> <p ><span >We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.</span></p> <p >&nbsp;</p> <p ><span >Equal Employment Opportunity</span></p> <p ><span >Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. </span></p> <p >&nbsp;</p> <p ><span >We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.</span></p> <p >&nbsp;</p> <p ><span >Safeguarding &amp; Ethics</span></p> <p ><span >Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.</span></p> <p ><span >As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).</span></p> <p class="ql-align-right" >&nbsp;</p> <p class="ql-align-right" ><span >الصون و الأخلاق </span></p> <p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p> <p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور integrityhotline@mercycorps.org.</span></p> <p class="ql-align-right" >&nbsp;</p> <p >&nbsp;</p> <p ><span >RECRUITMENT SCAMS &amp; FRAUD WARNING</span></p> <p ><span >Mercy Corps has become aware of scams involving false job offers. Please be advised </span></p> <p ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p> <p ><span >All active jobs are advertised directly on Akhtaboot.</span></p> <p ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p> <p ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. The Service Desk Administrator II proactively manages the service desk operations and supervises Service Desk Administrator Level I and ADPE Technicians I in the performance of their duties. Responsible for ensuring sufficient staffing across all support lanes, monitoring call performance and incident response metrics, and providing high-level of communication and technical support. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position. Responsibilities + Proactively oversees and manages the service desk operations and staff. + Ensures that sufficient staffing and skill levels are maintained throughout operational and prime hours in order to meet service level targets by managing shift staffing schedules, allocations and assignments. + Act as an escalation point where difficult or controversial calls are received. + Produces daily, weekly and monthly service desk performance metrics, statistics and management reports; and provides direct feedback to the staff on report findings. + Monitors service desk and incident performance metrics, identifies improvement opportunities, and implements corrective action when needed. + Assumes roles and responsibilities of Service Desk Administrators, first-line support via multiple channels (calls, walk-ins, email, self-service), Remedy queue and/or accounts administrator when workloads are high and additional experience is needed, staffing is insufficient or as required by operations. + Establishes efficient, working relationships with the Information Management officers (IMOs), customer chain of command, and senior management. Report any issues that could significantly impact services. + Represents the service desk at meetings. Arranges staff training and awareness; and performs briefings as needed to the service desk staff on changes or deployments that may affect customer service volumes. + Ensures all documented policies, processes, and work-flows are being followed by the service desk staff; and identifies, updates and implements changes to continually improve and streamline processes. + Provides senior level technical support to the service desk staff, IMOs and customers; in addition to having the technical ability to accurately determine call routing for Remedy incidents that cannot be immediately resolved at the service desk. + Takes overall responsibility for incident and service request handling. + Performs other duties and assignments as required. Qualifications + Qualifications + Security Clearance: + Requires an active Secret Clearance. + Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required. + High School diploma or GED required. + This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. + The authorized certifications for this job title are listed as follows: + BASELINE: + Cisco: CCNA Security + Cisco: CCNP Security + CompTIA: A+ ce + CompTIA: CASP+ ce: Advanced Security Practitioner + CompTIA: CySA+ ce: Cybersecurity Analyst + CompTIA: Network+ ce + CompTIA: Security+ ce + CompTIA: SecurityX ce + GIAC: GCED: Certified Enterprise Defender + GIAC: GCIH: Certified Incident Handler: Certified Incident Handler + GIAC: GICSP: Industrial Cyber Security Professional + GIAC: GSEC: Security Essentials + ISACA: CISA: Certified Information Systems Auditor + ISC2: CISSP (or Associate): Certified Information Systems Security Professional + COMPUTING ENVIRONMENT (CE): + CompTIA: Server + + Microsoft: 365 Certified: Endpoint Administrator Associate + Microsoft: 365 Certified: Enterprise Administrator Expert + Microsoft: 365 Certified: Messaging Administrator Associate + Microsoft: 365 Certified: Modern Desktop Administrator Associate + Microsoft: 365 Certified: Modern Desktop Administrator Associate + Microsoft: 365 Certified: Security Administrator Associate + Microsoft: Certified: Azure Administrator Associate + Microsoft: Certified: Azure Database Administrator Associate + Microsoft: Certified: Azure Security Engineer Associate + Microsoft: Certified: Azure Solutions Architect Expert + Microsoft: Certified: Identity and Access Administrator Associate + Microsoft: Certified: Information Protection Administrator Associate + Microsoft: Certified: Security Operations Analyst Associate + Microsoft: MCSA: SQL 2016 Database Admin + Microsoft: MCSA: SQL 2016 Database BI Development + Microsoft: MCSA: SQL 2016 Database Dev + Microsoft: MCSA: Windows 10 + Microsoft: MCSA: Windows Server 2012 + Microsoft: MCSA: Windows Server 2016 + Microsoft: MCSE: Cloud Platform and Infrastructure + Microsoft: MCSE: Core Infrastructure + Microsoft: MCSE: Database Management and Analytics + Microsoft: MCSE: Enterprise Devices and Apps + Microsoft: MCSE: Private Cloud 2012 + Microsoft: MCSE: Productivity Solutions Expert + Microsoft: MCSE: Server Infrastructure 2012 + Microsoft: MCT: Certified IT Professional + Microsoft: MCT: Certified Systems Administrator + Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience. + Should have a minimum of four years of experience in a Customer Service environment and one to two years in a service desk environment. + Proven experience with leading a workforce in a high-tempo environment. + Excellent customer service skills are mandatory. + Experience with a customer service-oriented company. + SUPERVISORY / BUDGETARY RESPONSIBILITIES + At least two years of supervisory or lead experience is preferred. + Update proprietary applications regarding: + Update section employee daily status, leave, sick, on site, etc. + Verify and track accomplishment of section monthly or quarterly safety and compliance training + Purge section employee expired certifications. + Verify section employee compliance training in Virtual Training Record. + Verify section vehicle logs are being kept accurately and uploaded. + Ensure section personnel are maintaining their 8570 / 8140 certifications. + Review weekly training compliance reports for accomplishment prior to suspense. + Review and approve leave forms ensuring before approval all compliance training is current. + Coordinate transportation and integration of new and returning employees. + Document and promptly counsel poor performance and policy violations. + Enforce all V2X, GO 1, and dress code policies. + Provide annual employee appraisal feedback in a professional and constructive manner. + Demonstrate V2X values Integrity, Respect, Responsibility, and Professionalism. + Ensure the safety of personnel and monthly safety inspections are properly conducted. + Communicate effectively up and down the chain of command. + Manage work schedules. + Conduct proper new and returning employee orientation and ensure employee thorough understanding and can accomplish all tasks in the Employee Job Certification (EJC). + Work with employees and HR when emergencies or abnormal circumstances occur. + To the best of your ability, render all decisions based upon our company values and principles of Integrity, Respect, Responsibility, and Professionalism. Working Environment + The work environment will be 95% indoors and 5% outdoors. + The outdoor work environment may exceed temperatures 100° F. Candidate must be able to physically withstand extreme heat. Physical Activities + Must be capable of lifting, pushing, and pulling items weighing up to 50 lbs. + Must be capable of wearing Personal Protective Equipment (helmet and plated vest) which can weigh 25 to 40lbs, for extended periods of time. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients. #LI-YG1 #clearance</p> </div>