DevOps Engineer Jobs in Jordan

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting<br>In its Resolution A/RES/72/279, the United Nations General Assembly endorsed the transformation of the Development Operations Coordination Office (DCO) as a stand-alone coordination office within the United Nations Secretariat. DCO exercises managerial and oversight functions of the resident coordinator system under the oversight of the Chair of United Nations Sustainable Development Group (UNSDG). In 2026, DCO undertook a recalibration to ensure the RC system remains optimally configured to support the acceleration of the 2030 Agenda and embodies the UN 2.0 shift- anchored in data, digital, innovation, behavioral science, strategic foresight, and a mission driven organizational culture. The position is located in the United Nations Development Coordination Office (UNDCO) Regional Office and reports to the Regional Team Leader/Senior Programme Management Officer as First Reporting Officer, with the Regional Director as Second Reporting Officer. The Chief of Policy and SDG Financing serves as an additional reporting officer to enable matrixed collaboration.<br> Responsibilities<br>Within delegated authority, the Programme Management Officer (Regional Policy Specialist) will be responsible for the following duties: Programme development, implementation and policy coordination: • Develops, implements, monitors and evaluates assigned regional policy, sustainable development and SDG financing programmes and activities; analyzes regional and sub-regional SDG acceleration bottlenecks, financing and implementation risks; reviews relevant documents and reports; identifies problems and issues to be addressed; initiates or supports corrective actions; liaises with relevant parties and ensures follow-up actions. • Coordinates policy development, including the review and analysis of regional and sub-regional trends, institutional frameworks, financing dynamics and policy developments affecting SDG implementation and economic transformation; develops and supports policy recommendations and analytical products, including work related to Integrated National Financing Frameworks, SDG financing strategies, fiscal space analysis and financing prioritization aligned with Cooperation Frameworks and SDG acceleration pathways. • Coordinates activities related to programme and resource planning, including programme/project preparation and submissions, workplans, progress reporting and related documentation, and contributes to policy and financing initiatives that support SDG acceleration and implementation. 2. Policy advisory, research and analytical support: • Performs policy advisory and consulting assignments, in collaboration with Regional Offices, Resident Coordinators, UN Country Teams, Member States and other partners, by facilitating strategic policy dialogue, workshops and other interactive sessions and assisting in developing integrated and actionable responses to sustainable development and SDG-related challenges. • Researches, analyzes and presents information gathered from diverse sources on sustainable development issues, including integrated policy, cross-border and political economy dimensions, and prepares strategic assessments informed by regional and country-level realities. • Generates survey and analytical initiatives; designs data collection tools; reviews, analyzes and interprets findings; identifies problems and issues and prepares evidence-based conclusions and recommendations to support data-driven planning and decision-making. • Collects and analyzes data to identify regional and sub-regional trends or patterns and provides insights through graphs, charts, tables and reports using data visualization and analytical methods to enable evidence-based planning, decision-making, presentation and reporting; contributes analytical inputs to Cooperation Frameworks, regional horizon scans, strategic foresight and anticipatory analysis in line with the UN 2.0 agenda. 3. Regional coordination, partnerships and stakeholder engagement: • Provides substantive backstopping to regional consultative processes, inter-agency coordination mechanisms, the Regional Platform for Integration and other policy and financing-related meetings and fora, including proposing agenda topics, identifying participants, preparing analytical materials, documents and presentations, and supporting stakeholder engagement. • Initiates and coordinates outreach and partnership activities with regional organizations, development partners, International Financial Institutions, Multilateral Development Banks, academia, think tanks, private sector actors and financing coalitions; conducts workshops and seminars and makes presentations on assigned policy, sustainable development and SDG financing topics. 4. Knowledge products, reporting and substantive communications: • Organizes and prepares high-quality written outputs on sustainable development and SDG financing issues, including policy briefs, thematic analyses, reports, speeches, presentations, background papers and inputs to regional and corporate analytical products. • Synthesizes programme, policy and analytical findings into substantive inputs and knowledge products to support regional and country-level planning, decision-making and reporting. 5. Field missions and other substantive assignments: • Leads and/or participates in large, complex field missions, including the provision of guidance to consultants, government counterparts, Resident Coordinator Offices and UN Country Teams, and prepares mission summaries, reports and recommendations. • Performs other duties as required.<br> Competencies<br>PROFESSIONALISM: Ability to apply sustainable development theories, concepts and approaches. Ability to identify issues, analyze and participate in the resolution of issues/problems. Ability to conduct data collection using various methods. Conceptual analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic resources on the internet, intranet and other databases. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Able to analyze and interpret data in support of decision-making and convey resulting information to management. PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.<br> Education<br>Advanced university degree (Master’s degree or equivalent) in sustainable development, political science, economics, public policy, public administration, finance, social sciences, or a related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree. Successful completion of both degree and non-degree programs in data analytics, business analytics, or data science programs is an advantage.<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>A minimum of seven years of progressively responsible experience in programme or project management, sustainable development, public policy, economic analysis, development cooperation or a related area is required. Two years or more experience in data analytics or related area is desirable. Experience in the United Nations system or a comparable international organization is desirable. Experience with sustainable development policy in the Arab States region is desirable. Experience in the private sector and its engagement for SDG financing and acceleration is desirable. Experience of partnerships involving civil society actors is desirable. Experience with assessment and reporting in a development context is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIUN Level IIUN Level IIUN Level II<br>Desirable LanguagesLanguageReadingWritingListeningSpeaking<br><b>Arabic</b>UN Level IUN Level IUN Level IUN Level I<br> <br> Assessment<br>Evaluation of qualified candidates may include an assessment exercise, which may be followed by competency-based interview.<br> Special Notice<br>Appointment against this post is open for an initial period of one year and may be subject to extension subject to legislative body funding availability. Staff members are subject to the authority of the Secretary General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. Individual contractors and consultants (Non-Staff Personnel) who have worked within the UN Secretariat in the last six months, irrespective of the administering entity, are ineligible to apply for professional and higher temporary or fixed-term positions and their applications will not be considered. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. Online applications will be acknowledged where an email address has been provided. If you do not receive an email acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary. If the problem persists, please seek technical assistance through the Inspira "Need Help?" link. Please note that pursuant to the Staff selection system policy (ST/AI/2025/2): (1) Applicants for positions in the Field Service category cannot be of the nationality of the country where the position is located, and (2) Applicants for positions in the Professional and higher categories in a mission, field operation, or resident coordinator’s office cannot be of the nationality of the country where the position is located. For currently serving staff of a United Nations Common System organization, only the UN-recognized nationality will be considered for the purposes of these restrictions.<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section 2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>

<p>Provides an enterprise-level overview of storage capabilities, addresses current or projected storage issues, and provides Enterprise Administrators with environmental awareness of the underlying storage environment. Utilizes virtual monitoring tools to capture performance metrics, capacity utilization, and in-depth reporting and analysis. Collaborates with Enterprise Administrators about on-hand spares, submits reachback requests, and replaces all current failed drives. Designs, develops, builds, analyzes, evaluates, and installs database management systems to include database modeling and design, relational database architecture, metadata, and repository creation and configuration management. Uses data mapping, data mining, and data transformational analysis tools to design and develop databases. Determines data storage and optimum storage requirements. Prepares system requirements, source analysis, process analyses, and design throughout the database implementation. Provide technical assistance and support to customers regarding NetApp storage and data management solutions. This may involve troubleshooting and resolving issues, answering customer inquiries, and providing guidance on best practices Install, set up, and configure NetApp storage systems and software solutions at customer sites. Ensure proper connectivity and integration with existing infrastructure, networks, and applications Collaborate with customers, system architects, and project teams to design and architect NetApp storage solutions based on the organization's requirements. This includes assessing storage needs, determining capacity and performance requirements, and proposing the appropriate NetApp storage systems and configurations Create and manage storage volumes, file systems, and LUNs (Logical Unit Numbers) on NetApp storage systems. Allocate storage resources to applications and users, monitor storage utilization, and perform capacity planning Perform routine system maintenance tasks, including software upgrades, patch installations, and firmware updates. Monitor system performance and health, identify potential issues, and proactively address them to ensure optimal system functionality. Set up and manage data backup and disaster recovery solutions using NetApp technologies such as SnapMirror and SnapVault. Design and implement backup policies, perform regular backups, and ensure data integrity and recovery point &amp; recovery time objectives Plan and perform software upgrades, firmware updates, and patch installations on NetApp storage systems. This includes evaluating new releases, assessing compatibility, and implementing upgrade procedures while minimizing downtime Monitor and analyze the performance of NetApp storage systems, identify bottlenecks and optimize system performance. This may involve tuning storage parameters, implementing caching mechanisms, and adjusting configurations Investigate and troubleshoot customer-reported issues, analyzing logs and diagnostic data to identify the root cause. Apply appropriate solutions, workarounds, or escalate complex issues to higher-level support teams if required</p><p><strong>Desired Candidate Profile</strong></p><p>High School with 6 - 9 years (or commensurate experience) Required Skills and Experience Clearance Required: TS/SCI CompTIA Security+ Plus Certification Demonstrated ability in the implementation, configuration, and management of end-to-end Datacenter technologies comprised of Cisco Networking, VMware Compute &amp; Virtualization, and NetApp Data Storage Complex provisioning, preventative maintenance, implementation of disaster recovery architecture and supporting documentation for NetApp FAS and Hyper-converged Infrastructure solutions to include NetApp HCI &amp; NetApp StorageGRID Configuration and management of data protection relationships via Snapmirror and SnapVault to provide disaster recovery and data archival across an Enterprise global storage environment Implementation of tools data storage management, monitoring and performance tools such as NetApp Snapcenter, NetApp Virtual Storage Console, and NetApp OnCommand Unified Manager Providing VMware vSphere architecture, implementation and support, utilizing best practices for availability, reliability, and performance of compute, network, and storage resources to achieve dense virtualization ratios while maintaining SLAs and surpassing disaster recovery RTO/RPO's. Implementation of virtualization tools such as vRealize Operations Manager (VROPs) to daily proactive health checks, performance and workload optimizations capacity management, and in-depth reporting Current and active U.S. Passport Current and active U.S. Driver's License Must have the ability to wear personal protective equipment, including a protective mask, ballistic helmet, body armor, and chemical/biological protective garments Medically/Physically fit for deployment with U.S. Military Forces Outside the Continental United States (OCONUS) under the provisions of USCENTCOM Medical Standards Preferred Skills and Experience PMP VMware Certified Professional AWS Certified Solutions Architect - Associate Azure Administrator Associate ITIL Foundation Certificate in IT Service Management Bachelor s degree in information technology or related fields Experience support U.S. Special Operations Experience with Agile development methodologies and working with Agile teams using collaboration tools such as Gitlab</p>

<p>JOB SUMMARY Assists the Director of Security in managing security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Ensures the continuous protection of guests, employees and hotel assets. Maintains logs, certifications and documents required by law and Standard Operating Procedures.</p><p>CORE WORK ACTIVITIES</p><p>Managing Security Operations</p><ul><li>Assists in the development and implementation of emergency procedures.</li><li>Recommends follow-up action for security breaches.</li><li>Conducts investigation of all losses of property assets and refers to proper management for disposition.</li><li>Deploys security staff to effectively monitor and protect property assets.</li><li>Complies with all Corporate Security safety and security management guidelines and procedures.</li><li>Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.</li><li>Conducts periodic patrols of entire property and parking areas.</li><li>Recognizes success across areas of responsibility.</li><li>Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li><li>Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.</li><li>Implements action plans to monitor and control risk.</li><li>Keeps abreast of local criminal activity as it may impact property.</li><li>Maintains required reports and documentation regarding patrols of property and parking areas.</li><li>Inspects all security equipment and ensures it is fully functioning.</li><li>Provides means for obtaining necessary medical attention on a timely basis.</li><li>Conducts hourly employee performance appraisals according to Standard Operating Procedures.</li><li>Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.</li><li>Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li><li>Maintains first aid and CPR certifications required for Security officers.</li><li>Implements local authority requirement for security and safety.</li></ul><p>Leading Security Teams</p><ul><li>Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.</li><li>Celebrates successes by publicly recognizing the contributions of team members.</li><li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.</li><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li><li>Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concern.</li><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li><li>Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.</li><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul><p>Providing and Ensuring Exceptional Customer Service</p><ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li><li>Empowers employees to provide excellent customer service.</li><li>Meets quality standards and customer expectations on a daily basis.</li><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul><p>Conducting Human Resources Activities</p><ul><li>Assists in minimizing cost of accident claims through aggressive claims management.</li><li>Brings issues to the attention of Human Resources as necessary.</li><li>Strives to improve service performance.</li><li>Administers property policies fairly and consistently.</li></ul><p>Additional Responsibilities</p><ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li><li>Develops and maintains a working relationship with local law enforcement authorities.</li><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li><li>Provides guidance in setting health and safety policies and standards.</li><li>Coordinates with Event Sales for VIP escort and media control for large events.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or GED; 3 years experience in the security/loss prevention or related professional area.</li><li>OR 2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.</li></ul>

<p>This position is located in the Office of the High Commissioner for Human Rights (OHCHR) in Amman, Jordan. The incumbent reports to the Head of the Occupied Palestinian Territory Office or his/her designate.</p><p>Responsibilities</p><ul><li>Lead coordination between human rights components, mission protection bodies, UN agencies, humanitarian non-governmental organizations and civil society to integrate human rights into protection of civilians planning and response, within assigned areas of work</li><li>Develop and implement mission-wide and local protection strategies and action plans, in consultation with affected communities, within assigned areas of work</li><li>Chair Protection Working Groups and ensure human rights mainstreaming in protection coordination</li><li>Facilitate information sharing with relevant UN stakeholders to enhance response planning and integrate findings into mission databases, situational awareness platforms and reporting mechanisms.</li><li>Lead the identification and analysis of drivers of harm, risk factors and emerging threats to civilians, integrating findings into mission early warning systems and leadership decision-making.</li><li>Provide legal and policy advice on international human rights law, international humanitarian law and international criminal law relevant to the protection of civilians, developing authoritative analytical products and recommendations with a focus on accountability and remedies.</li><li>Coordinate and contribute to formulation of mission and UN system protection of civilians policies, guidance and programmes, within assigned area.</li><li>Advise on best practices for victim-centred, gender- and age-sensitive protection policies and programmes, within assigned area.</li><li>Ensure compliance with UN protection policies and coordinate continuous improvement initiatives within assigned area.</li><li>Manage and coordinate the activities of the team, including hiring, training, assigning tasks and responsibilities, evaluating performance, and ensuring that deadlines are met.</li></ul><p>Competencies</p><ul><li>Professionalism: Knowledge of conflict-related sexual violence (CRSV) and related frameworks; Knowledge of child protection and related frameworks; Knowledge of protection of civilians and related frameworks; Knowledge of the application of human rights in humanitarian contexts; Knowledge of development or humanitarian frameworks and processes; Skills in incorporating a survivor-centred approach and survivor-led design into programmes and projects. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.</li><li>Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed.</li><li>Planning and organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Education</h2><p>Advanced university degree (Master s degree or equivalent) in human rights, law, political science, international relations, social sciences, economics, public policy, sustainable development, humanitarian affairs or related field. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.</p><h2>Job - Specific Qualification</h2><p>Not available.</p><h2>Work Experience</h2><p>A minimum of 7 years of experience in human rights or related areas is required. Relevant experience may include, but is not limited to political affairs, public affairs, international relations, law, social sciences, economics, development, humanitarian affairs, or other related areas</p><p>At least 5 years of demonstraded knowledge of protection of civilians and related frameworks is required.</p><p>At least 5 years of demonstraded knowledge of the application of human rights in humanitarian context is required.</p><p>Knowledge of development or humanitarian frameworks and processes is desirable.</p><p>Skills in incorporating a survivor-centred approach and survivor-led design into programmes and projects is desirable.</p><p>Knowledge of conflict-related sexual violence (CRSV) and related frameworks is desirable.</p><p>Knowledge of child protection and related frameworks is desirable.</p><h2>Languages</h2><p>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required.</p>

<p>JOB SUMMARY Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.</p><p>Ensuring Culinary Standards and Responsibilities are Met for Restaurant</p><p>Supervises restaurant kitchen shift operations and ensures compliance with all Food &amp; Beverage policies, standards and procedures. Maintains food preparation handling and correct storage standards. Recognizes superior quality products, presentations and flavor. Plans and manages food quantities and plating requirements for the restaurant. Communications production needs to key personnel. Assists in developing daily and seasonal menu items for the restaurant. Ensures compliance with all applicable laws and regulations regulations. Follows proper handling and right temperature of all food products. Estimates daily restaurant production needs. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Checks the quality of raw and cooked food products to ensure that standards are met. Determines how food should be presented and creates decorative food displays.</p><p>Leading Kitchen Team</p><p>Supervises and coordinates activities of cooks and workers engaged in food preparation. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Leads shift teams while personally preparing food items and executing requests based on required specifications. Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Encourages and builds mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Ensuring and maintaining the productivity level of employees. Ensures employees are cross-trained to support successful daily operations. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p><p>Establishing and Maintaining Restaurant Kitchen Goals</p><p>Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc. Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work. Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Effectively investigates, reports and follows-up on employee accidents. Knows and implements company safety standards.</p><p>Ensuring Exceptional Customer Service</p><p>Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Empowers employees to provide excellent customer service. Handles guest problems and complaints. Interacts with guests to obtain feedback on product quality and service levels.</p><p>Managing and Conducting Human Resource Activities</p><p>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes. Manages employee progressive discipline procedures. Participates in the employee performance appraisal process, providing feedback as needed. Uses all available on the job training tools for employees. Assists as needed in the interviewing and hiring of employee team members with appropriate skills.</p><p>Additional Responsibilities</p><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.</li><li>OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for ambitious, dynamic, self motivated Food &amp; Beverage professionals who assist to organize and direct a team that develops top quality of food &amp; beverage products with prompt, accurate and personalized service.<br><br>As an Assistant Outlet Manager you are responsible to achieve the optimum level of guest satisfaction and departmental profitability in an atmosphere of teamwork and high team morale, whereby your role will include key responsibilities such as:<br><br>• Prepare schedules for all employees according to the forecast and within the limits of the manning guide to ensure adequate manpower at all times and under the guidance of the Outlet Manager<br>• Ensure proper maintenance and cleanliness of all areas within the assigned outlet<br>• Be involved in planning of promotions, beverage purchases and pricing under the supervision of the Outlet Manager<br>• Ensure sanitary conditions according to health codes and hotel standards<br>• Supervise the daily operation under standards fixed by Hotel Management and Outlet Manager<br>• Define training needs and propose training programs in co-relation with Outlet Manager and continuously train subordinates to achieve highest level of professionalism<br>• Ensure correct handling of equipment to minimize breakages and losses</p> </div>

<p><strong>Role Purpose:</strong> </p> <p>Ensure effective day-to-day operation and adoption of digital products by connecting business needs with product capabilities, managing functional requests and approved system configurations, and supporting operational readiness across teams. The role serves as the primary functional contact for internal stakeholders, coordinates product-related activities, maintains access and configuration controls, and delivers product demonstrations, training, and documentation to enable consistent and efficient use of the product.</p> <p><strong>Key Accountabilities:</strong> </p> <p><strong>1- Stakeholder Intake &amp; Functional Triage</strong> </p> <ul> <li>Serve as the first point of contact for internal stakeholders regarding product functionality, requests, and day-to-day operational questions.</li> <li>Understand and classify incoming matters as bug reports, new feature requests, enhancements, configuration changes, access requests, or operational/process issues.</li> <li>Resolve functional usage questions and configuration-related matters within approved permissions; route product decisions to Product Managers, defects to Engineering/QA, and non-product issues to the appropriate owners.</li> <li>Maintain a clear record of requests, impact, ownership, progress, and resolution; communicate updates and follow through until closure.</li> </ul> <p><strong>2- Product Configuration &amp; Access Administration</strong> </p> <ul> <li>Own day-to-day administration of approved, configurable product settings and operational parameters across assigned digital products and internal tools.</li> <li>Apply configuration changes based on documented business rules, authorized requests, and appropriate approval controls; validate their operational impact and keep change records.</li> <li>Provision, modify, and revoke user roles, permissions, and feature access within delegated authority and company security policies, coordinating with IT/Security as needed.</li> <li>Maintain up-to-date configuration references, access instructions, and ownership documentation.</li> </ul> <p><strong>3- Feature Enablement, Demos &amp; Training</strong> </p> <ul> <li>Prepare and conduct functional demonstrations of newly launched features and significant product updates for relevant internal users.</li> <li>Own product-related user onboarding, practical training, guides, FAQs, and communication of workflow changes.</li> <li>Help teams understand how to use features correctly, what has changed, and how to handle common operational scenarios.</li> <li>Monitor user readiness, adoption barriers, and recurring questions; propose follow-up training or improvements.</li> </ul> <p><strong>4- Operational Coordination &amp; Stakeholder Alignment</strong> </p> <ul> <li>Coordinate day-to-day cross-functional follow-ups, resolve operational dependencies, and maintain timely communication on product-related activities.</li> <li>Work with Operations, Sales, Customer Experience, Finance, Product, Engineering, QA, and other teams to remove blockers and clarify workflows.</li> <li>Track dependencies and unresolved issues, escalate decisions or risks to the appropriate owner, and ensure stakeholders receive timely updates.</li> <li>Consolidate frontline feedback and recurring friction into clear, actionable insights for Product Managers.</li> </ul> <p><strong>5- Product Process &amp; Continuous Improvement</strong> </p> <ul> <li>Document current workflows, standard operating procedures, configuration guides, and operational handoffs.</li> <li>Identify inefficient processes, repetitive manual work, misuse of features, and opportunities for product or operational improvement.</li> <li>Support release handover and post-launch readiness from an operational adoption perspective, in collaboration with Product and QA.</li> <li>Report on request patterns, resolution time, training effectiveness, adoption, and operational pain points using available tools and data.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Business Information Systems, Information Technology, Business Administration, or a related field.</li> <li>2+years of experience in Product Operations, Business Systems Operations, Application Administration, Business Analysis, or related technology-enabled roles.</li> <li>Strong understanding of software products, user roles, business workflows, and the distinction between defects, enhancement requests, and configuration issues.</li> <li>Experience administering configurable digital tools, managing access controls, and handling stakeholder requests in a structured way.</li> <li>Comfortable using Jira or comparable tracking tools, documentation platforms, and spreadsheet/reporting tools.</li> <li>Strong communication, stakeholder management, troubleshooting, training, documentation, and prioritization skills.</li> <li>Ability to understand technical concepts and collaborate effectively with engineering teams without being required to write software or execute QA testing.</li> <li>Good written and verbal communication in Arabic and English.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who Are We❓ We Are Servme!<br> A powerhouse guest experience and CRM platform built for modern hospitality.<br> Born to simplify operations, we offer table and seat management, waitlist, guest profiling, commission-free online bookings, a full marketing suite, and razor-sharp analytics.<br> Purpose-built from the front to the back of the house, Servme seamlessly integrates with telephone systems, point of sale, hotel PMS, payments, and major social platforms like Facebook, Google, and Instagram.<br> We're not just another booking tool — we're the operational brain behind smarter restaurants, cafes, and hotels.<br> And yes, we're growing fast.<br> With a relentless focus on streamlining hospitality, Servme is becoming the go-to guest experience platform in the region and beyond.<br> Ready to serve smarter?<br> That's Servme.<br> The Job in a Nutshell At Servme, growth is driven by execution.<br> This role is not about managing accounts — it’s about closing new business and driving revenue.<br> We’re looking for a high-performing Business Development Manager to own the full SMB sales cycle, from first conversation to signed deal.<br> This is a hands-on, individual contributor role focused purely on pipeline conversion and revenue delivery.<br> What Will You Do❓ We are seeking a Business Development Manager (SMB) responsible for acquiring new customers and consistently closing deals in a fast-paced environment.<br> You will work directly with restaurant owners, founders, and operators, understanding their needs and positioning Servme as a critical solution for their business.<br> Success in this role requires strong commercial instincts, persistence, and the ability to manage a high-volume pipeline while hitting aggressive targets.<br> Responsibilities: Own and execute the full SMB sales cycle from qualified lead to closed-won Conduct discovery calls and product demos with decision-makers (owners, founders, operators) Actively manage inbound leads and outbound outreach to build pipeline Consistently close new business and achieve monthly and quarterly revenue targets Manage a high-volume pipeline with short-to-medium sales cycles Understand customer needs and position Servme as a clear business solution Handle objections, pricing discussions, and contract negotiations confidently Maintain accurate pipeline tracking, forecasting, and CRM hygiene Collaborate with SDR, Marketing, and Customer Success teams for smooth handover Provide market and customer feedback to Product and Marketing teams What Are We Looking For❓ 4–5 years of experience in SMB sales, B2B sales, or SaaS sales Proven track record of closing deals and hitting revenue targets Experience selling to SMB decision-makers (owners, founders, GMs) Strong presentation, negotiation, and objection-handling skills Ability to manage multiple deals and priorities simultaneously Experience using CRM systems (HubSpot, Salesforce, or similar) Highly driven, results-oriented mindset Strong communication and relationship-building skills Experience in SaaS or hospitality tech is a strong advantage Fluency in English and Arabic required (French is a plus) What We Offer You❗ We believe you will love working at Servme!<br> We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.<br> We offer highly competitive compensation packages, including bonuses and the potential for shares.<br> We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.<br> We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.<br></span> </div>

<p><br></p> <p> <strong> Required Qualifications and Experience </strong> </p> <p> <strong>Education</strong> </p> <ul> <li> <p>Bachelor s degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or a related field from an accredited academic institution with five years of relevant professional experience; or,</p> </li> <li> <p>High School diploma with seven years of relevant professional experience.</p> <p>Accredited Universities are those listed in the UNESCO World Higher Education Database. </p> </li> </ul> <p> <strong>Experience</strong> </p> <ul> <li> <p>Experience in data/information management and team coordination;</p> </li> <li> <p>Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organisations;</p> </li> <li> <p>Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups; and,</p> </li> <li> <p>Prior work experience with international humanitarian organisations, non-government or government institutions/organisation in a multi-cultural setting is an advantage.</p> </li> </ul> <p> <strong>Skills</strong> </p> <ul> <li>Ability to verify, clean and process data;</li> <li>Ability to conduct data analysis;</li> <li>Computer knowledge use, including Microsoft Office, Access, Google Earth and ability to use internet and email;</li> <li>Familiarity with mobile data collection technologies and GPS an advantage; and,</li> <li>Contextual and geographical knowledge of Gaza and the West Bank.</li> </ul> <p> <strong>Languages</strong> </p> <p>All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).</p> <p>For this position, fluency in English and Arabic is required (oral and written).</p> <p>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p> <p> <strong>Required Competencies</strong> </p> <p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p> <p> <strong>Values </strong>- all IOM staff members must abide by and demonstrate these five values:</p> <ul> <li> <strong>Inclusion and respect for diversity</strong>: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li> <li> <strong>Integrity and transparency</strong>: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li> <li> <strong>Professionalism</strong>: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li> <li> <strong>Courage</strong>: Demonstrates willingness to take a stand on issues of importance.</li> <li> <strong>Empathy</strong>: Shows compassion for others, makes people feel safe, respected and fairly treated.</li> </ul> <p> </p> <p> <strong>Core Competencies</strong> behavioural indicators Level 2</p> <ul> <li> <strong>Teamwork</strong>: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li> <li> <strong>Delivering results</strong>: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li> <li> <strong>Managing and sharing knowledge</strong>: Continuously seeks to learn, share knowledge and innovate.</li> <li> <strong>Accountability</strong>: Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li> <li> <strong>Communication</strong>: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li> </ul> <p> </p> <p> <strong>Managerial Competencies</strong> behavioural indicators Level 2, if with direct reports</p> <ul> <li> <strong>Leadership</strong>: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential.</li> <li> <strong>Empowering others</strong>: Creates an enabling environment where staff can contribute their best and develop their potential.</li> <li> <strong>Building Trust</strong>: Promotes shared values and creates an atmosphere of trust and honesty.</li> <li> <strong>Strategic thinking and vision</strong>: Works strategically to realize the Organization s goals and communicates a clear strategic direction.</li> <li> <strong>Humility</strong>: Leads with humility and shows openness to acknowledging own shortcomings. </li> </ul> <p> </p> <p><br></p><ol><li> </li> </ol><p><strong>Desired Candidate Profile</strong></p><ul> <li> <p>Bachelor s degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or a related field from an accredited academic institution with five years of relevant professional experience; or,</p> </li> <li> <p>High School diploma with seven years of relevant professional experience.</p> <p>Accredited Universities are those listed in the UNESCO World Higher Education Database. </p> </li> </ul> <p> <strong>Experience</strong> </p> <ul> <li> <p>Experience in data/information management and team coordination;</p> </li> <li> <p>Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organisations;</p> </li> <li> <p>Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups; and,</p> </li> <li> <p>Prior work experience with international humanitarian organisations, non-government or government institutions/organisation in a multi-cultural setting is an advantage.</p> </li> </ul> <p> <strong>Skills</strong> </p> <ul> <li>Ability to verify, clean and process data;</li> <li>Ability to conduct data analysis;</li> <li>Computer knowledge use, including Microsoft Office, Access, Google Earth and ability to use internet and email;</li> <li>Familiarity with mobile data collection technologies and GPS an advantage; and,</li> <li>Contextual and geographical knowledge of Gaza and the West Bank.</li> </ul> <p> <strong>Languages</strong> </p> <p>All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).</p> <p>For this position, fluency in English and Arabic is required (oral and written).</p>

<p><h4>Job summary</h4> <p>Supports the day-to-day execution of general ledger impacted processes, including support to clients/departments as they work with and understand these processes. Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution. Works with other finance and accounting employees in areas relating to general ledgers, subsidiary ledgers and related reporting.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>4-year bachelor's degree in finance and accounting or related major; no work experience required.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing work, projects, and policies</strong></p> <ul> <li>Coordinates and implements accounting work and projects as assigned.</li> <li>Coordinates, implements and follows up on accounting SOP audits for all areas of the property.</li> <li>Complies with federal and state laws applying to fraud and collection procedures.</li> <li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Balances credit card ledgers.</li> <li>Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary.</li> </ul> <p><strong>Maintaining finance and accounting goals</strong></p> <ul> <li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li> <li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li> <li>Submits reports in a timely manner, ensuring delivery deadlines.</li> <li>Ensures profits and losses are documented accurately.</li> <li>Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.</li> <li>Maintains a strong accounting and operational control environment to safeguard assets.</li> <li>Completes period end function each period.</li> <li>Provides direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.</li> </ul> <p><strong>Demonstrating and applying accounting knowledge</strong></p> <ul> <li>Demonstrates knowledge of job-relevant issues, products, systems, and processes.</li> <li>Demonstrates knowledge of return check procedures.</li> <li>Demonstrates knowledge of the gross revenue report.</li> <li>Demonstrates knowledge and proficiency with write off procedures.</li> <li>Demonstrates knowledge and proficiency with consolidated deposit procedures.</li> <li>Keeps up-to-date technically and applies new knowledge to your job.</li> <li>Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.</li> <li>Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.</li> </ul> <p><strong>Additional responsibilities</strong></p> <ul> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates personal integrity.</li> <li>Uses effective listening skills.</li> <li>Demonstrates self confidence, energy and enthusiasm.</li> <li>Manages group or interpersonal conflict effectively.</li> <li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li> <li>Manages time well and possesses strong organizational skills.</li> <li>Presents ideas, expectations and information in a concise well organized way.</li> <li>Uses problem solving methodology for decision making and follow up.</li> <li>Makes collections calls if necessary.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p> <p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Supports the day-to-day execution of general ledger impacted processes, including support to clients/departments as they work with and understand these processes. Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution. Works with other Finance and Accounting employees in areas relating to general ledgers, subsidiary ledgers and related reporting.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 4-year bachelor's degree in Finance and Accounting or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Managing Work, Projects, and Policies&nbsp;<br>• Coordinates and implements accounting work and projects as assigned.<br>• Coordinates, implements and follows up on Accounting SOP audits for all areas of the property.<br>• Complies with Federal and State laws applying to fraud and collection procedures.<br>• Generates and provides accurate and timely results in the form of reports, presentations, etc.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.<br>• Balances credit card ledgers.<br>• Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary.<br>Maintaining Finance and Accounting Goals<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Submits reports in a timely manner, ensuring delivery deadlines.<br>• Ensures profits and losses are documented accurately.<br>• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.<br>• Maintains a strong accounting and operational control environment to safeguard assets.<br>• Completes period end function each period.<br>• Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.<br>Demonstrating and Applying Accounting Knowledge&nbsp;<br>• Demonstrates knowledge of job-relevant issues, products, systems, and processes.<br>• Demonstrates knowledge of return check procedures.<br>• Demonstrates knowledge of the Gross Revenue Report.<br>• Demonstrates knowledge and proficiency with write off procedures.<br>• Demonstrates knowledge and proficiency with consolidated deposit procedures.<br>• Keeps up-to-date technically and applying new knowledge to your job.<br>• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.<br>• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Demonstrates personal integrity.<br>• Uses effective listening skills.<br>• Demonstrates self confidence, energy and enthusiasm.<br>• Manages group or interpersonal conflict effectively.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Manages time well and possesses strong organizational skills.<br>• Presents ideas, expectations and information in a concise well organized way.<br>• Uses problem solving methodology for decision making and follow up.<br>• Makes collections calls if necessary.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Leading Guest Services Team</strong> </p> <p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p> <p> Encourages and builds mutual trust, respect, and cooperation among team members.</p> <p> Serves as a role model to demonstrate appropriate behaviors.</p> <p> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</p> <p> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p> <p> Ensures recognition of employees is taking place across areas of responsibility.</p> <p> Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</p> <p> Celebrates successes and publicly recognizes the contributions of team members.</p> <p> </p> <p> <strong>Maintaining Guest Services and Front Desk Goals</strong> </p> <p> Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</p> <p> Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</p> <p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p> <p> Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</p> <p> Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</p> <p> Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</p> <p> Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</p> <p> Manages department controllable expenses to achieve or exceed budgeted goals.</p> <p> </p> <p> <strong>Managing Projects and Policies</strong> </p> <p> Ensures compliance with all Front Office policies, standards and procedures.</p> <p> Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</p> <p> </p> <p> <strong>Ensuring Exceptional Customer Service </strong> </p> <p> Provides services that are above and beyond for customer satisfaction and retention.</p> <p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p> <p> Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</p> <p> Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations.</p> <p> Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</p> <p> Strives to improve service performance.</p> <p> Empowers employees to provide excellent customer service.</p> <p> Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</p> <p> Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</p> <p> Responds to and handles guest problems and complaints.</p> <p> Observes service behaviors of employees and provides feedback to individuals and/or managers.</p> <p> </p> <p> <strong>Managing and Conducting Human Resource Activities</strong> </p> <p> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</p> <p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p> <p> Establishes challenging, realistic and obtainable goals to guide operation and performance.</p> <p> Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</p> <p> Ensures employees are treated fairly and equitably.</p> <p> Manages employee progressive discipline procedures for Front Office Staff.</p> <p> Administers the performance appraisal process for direct report managers.</p> <p> Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</p> <p> </p> <p> <strong>Additional Responsibilities </strong> </p> <p> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p> <p> Analyzes information and evaluating results to choose the best solution and solve problems.</p> <p> Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</p> <p> Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</p> <p> </p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Education and Experience</strong> </p> <p> High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Work Location<br>Amman, Jordan (with flexibility for hybrid or remote work depending on operational needs)<br> Expected duration<br>Minimum 6 months; extendable up to 11 months<br> Duties and Responsibilities<br>Background The Recruitment Centre is responsible for the recruitment and management of all International Staff agency-wide. RC provides end-to-end recruitment services for international, ensuring efficient, transparent, and timely recruitment processes across the Agency. The Centre supports hiring managers, delivers recruitment advisory services, manages talent pipelines, coordinates written tests and interviews, and ensures compliance with Agency policies. To strengthen the Centre’s operational capacity and improve service delivery, the Recruitment Centre is seeking a motivated intern to support recruitment administration tasks, coordination activities, and candidate management. The intern will gain hands-on experience across recruitment workflows and systems, data management, and learning how a humanitarian organization manages its talent acquisition process. Main Responsibilities Under the overall guidance of Manager, ODC and the direct supervision of the Human Resources Officers (Recruitment) and Recruitment Associates, the intern will support the Recruitment Centre in: • Provides substantive support in the management of HR recruitment functions, ensuring compliance with the applicable (Area, International, etc.) Staff Regulations and Rules, Personnel Directives and other instructions. • Enters and reviews data and transactions related to HR services in various Human Resources Information systems such as INSPIRA, eservice etc. including supporting system improvements, configuration updates, and implementations; checks discrepancies and coordinates with other staff members as necessary for resolution; responsible for monitoring and reporting on HR statistics, monitors data entry. • Develops, maintains, and updates the relevant databases or spreadsheets and contributes to its design, as and when required; prepares, consolidates and updates relevant statistical reports as requested; monitors various records, forms and tables for accuracy and brings to the attention of the supervisor any issues that may have negative impact. • Assists in the day-to-day operations of recruitment services and activities, whether preparing Job Openings, screening of applicants, inviting for tests and interviews or participating in interviews as HR ex-officio; coordinates and follows up on all administrative arrangements including archiving, support in the applicable e-recruitment system and preparing statistical reports, among others. • Researches, extracts relevant facts, background information and practices; analyses and presents information with recommendations; and support ad hoc HR projects. • Responds, and drafts responses, to a wide range of correspondences, queries and other communications as assigned by the supervisor, uses standard word processing packages to produce a wide variety of documents and reports. • Coordinates with other Units within the Department or with other Departments, in relation to HR functions; prepares regular and ad-hoc reports, including basic translation from Arabic to English and vice versa, as and when required. • Performs office management and administrative functions in support of the centre. Learning Opportunities The intern will receive ongoing guidance, regular feedback, and mentoring from the recruitment team and will have the opportunity to: • Develop a strong understanding of recruitment processes in a large international organization. • Gain hands-on experience with end-to-end recruitment cycles, evaluation methods, and HR systems. • Strengthening skills in communication, client service delivery, data management, and HR administration. • Collaborate with HR professionals, hiring managers, and recruitment stakeholders across multiple duty stations. • Build practical knowledge of competency-based interviewing, written assessment design, and recruitment compliance frameworks.<br> Qualifications/special skills<br>Applicants must be students who are currently enrolled in, or recently graduated (within one year of start date) from: • a graduate programme (second university degree or equivalent from an accredited educational institution), or • the final year of a first university degree (minimum bachelor's level from an accredited educational institution) in Human Resources, Social Sciences, Business Administration, Public Administration, Psychology, or related fields<br> Languages<br>• Advanced English language skills is required. • Knowledge of Arabic or other UN languages is an asset.<br> Additional Information<br>Skills and Competencies • Strong organizational and administrative skills. • Attention to detail and ability to manage multiple tasks simultaneously. • Proficiency in MS Office Suite (Word, Excel, PowerPoint); familiarity with SharePoint is an asset. • Strong written and verbal communication skills. • Ability to work in a fast-paced, multicultural team environment. • Discretion and ability to handle confidential information.<br> Intern Specific text<br>Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p>Provide end user support and ensure that all ICT support requests and quires are logged in the helpdesk ticketing system and answered appropriately within the agreed service level of agreement (SLA), by taking the ownership of these requests, open, update and close them in the heldpesk ticketing system.</p><p>a. Take ownership of users requests/issues and be proactive when dealing with these issues.</p><p>b. Provide Tier 1 level technical support such as immediate diagnosis and workarounds for reported incidents.</p><p>c. Log all actions and steps taken to respond to an incident or to complete a request.</p><p>d. Assist in determining root causes and propose resolution for problems raised by reported incidents.</p><p>e. Escalate to Tier 2 or supervisor or Global User Support (GUS) when necessary and according to the identified priority level of the issue.</p><p>Assist in creating and maintaining comprehensive documentation and reference materials for planned and delivered ICT systems in the mission and update global user support of the planned changes in advance.</p><p>Provide support, troubleshooting and necessary maintenance of network and system devices including servers (physical and virtual), switches, routers, and other relevant devices.</p><p>Install and relocate the organizational unit s hardware, coordinate equipment servicing and mange user accounts.</p><p>Maintain an update- to- date inventory of ICT software licenses and of ICT equipment in coordination with Asset unit, and advice the owners/management about assets that require replacement and the licenses that require renewal in a timely manner.</p><p>Assist in managing the regular updates of patches and firmware of operating system and other software and the distribution of the updates to all the workstations, as well other devices.</p><p>Regularly update to latest firmware/patches to ensure protection from threats and vulnerabilities.</p><p>Configure or assist in the configuration of servers (physical and virtual) and active LAN components including wireless devices and other security appliances.</p><p>Support the proper maintenance and upgrade of operating systems, as well as end user applications and software, including MS O365 (Including MS SharePoint)</p><p>Provide first line support to IOM s corporate applications and other in-house developed software.</p><p>Support in ensuring the proper implementation of ICT polices, guidelines and standard in IOM Jordan and work towards adherence to ICT strategy, to reach better efficiency.</p><p>Perform other related duties as required by his/her supervisor.</p><p><strong>Desired Candidate Profile</strong></p><h2>Required Qualifications and Experience</h2><p>Education University degree / (High school or diploma) in computer science or a combination of relevant education. Certification in any of the following (ITIL V4, MS AZ-900, MS AZ-104) is an advantage. Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p>Experience Three years for university degree s holder or five years for diploma (or High school) degree s holder professional experience in networking environment (LAN/WAN) and Tier-1 level network/desktop support. Experience working with specialized international agencies (UN Agencies, International Organizations, and International NGOs) advantageous.</p><p>Skills Three years for university degree s holder or five years for diploma (or High school) degree s holder professional experience in networking environment (LAN/WAN) and Tier-1 level network/desktop support. Experience working with specialized international agencies (UN Agencies, International Organizations, and International NGOs) advantageous.</p><p>Languages All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, proficiency in English and Arabic is required. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p><h2>Required Competencies</h2><p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><h2>Values</h2><p>- all IOM staff members must abide by and demonstrate these five values:</p><p>Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</p><p>Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</p><p>Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</p><p>Courage : Demonstrates willingness to take a stand on issues of importance.</p><p>Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</p><h2>Core Competencies behavioural indicators</h2><p>Level 1</p><p>Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</p><p>Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</p><p>Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.</p><p>Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</p><p>Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</p>

<p>Org. Setting and Reporting UNRWA, the largest United Nations operation in the Middle East with over 25,000 staff and complementary personnel across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The incumbent of this post reports to the Director of Human Resources (DHR). The incumbent of the post provides direct supervision to a number of professional and general services staff members and/or other personnel.</p><h2>Responsibilities</h2><ul><li>Manages the Human Resources Policies and Administrative Law Division (HRPAL); plans and coordinates the Division s work objectives ensuring that comprehensive objectives and work plans are established and met; identifies and resolves any operational/management issues affecting the quality of services provided by the Division.</li><li>Develops human resources (HR) policies, practices, and procedures to meet the evolving Agency needs in the context of strategic planning, goals, and objectives and provides proactive and innovative approaches and guidelines on the interpretation and implementation of the Agency s policies and procedures related to the delivery of human resources services in consultations with stakeholders across the Agency at HQ, field and Executive Management level.</li><li>Prepares rules, policy, position papers and proposals representing UNRWA s views on human resources issues and reforms in all areas of HR including recruitment/staffing, staff development, performance management, grievances and HR legal, HR services, benefits and entitlements and staff wellbeing to ensure contemporary, UN-aligned HR practices across UNRWA; provides advice to Field and HQ management in line with the policies and guidelines ensuring consistent application across the Agency and undertaking applicable reviews of HR practices in Fields and HQ; coordinates with DLA, as required, in consultation with DHR;</li><li>Leads and directs the work of subordinate staff in relation to appeals and grievances; in close collaboration with DLA contributes to designing, maintaining and updating the administrative and employment law systems for Agency staff;</li><li>Represents HRD in inter-agency meetings and inter-agency cooperation projects as assigned by DHR; holds consultations with staff unions, government representative or inter-agency officials or missions as instructed. Acts for the Director during his or her absence, with full responsibility for HRD when designated by DHR;</li><li>keeps abreast of wider UN issuances and international best practices and trends by liaising with professional peers, attending meetings and seminars, conducting research and analyzing the impact of such developments and issuances on the Agency s HR strategies, policies and procedures; reviews and updates the Agency s Staff Rules and Regulations and policy issuances; accordingly,</li><li>Serve as the primary policy advisor to the Director of Human Resources, providing strategic guidance and expertise on HR policies and practices; ensures consistent application of HR policies across the Agency through training for managers and other stakeholders in the Field Offices in best HR practices and lessons learned; coordinates with the Department of Legal Affairs on disciplinary and appeals processes.</li><li>Deputizes the Director of Human Resources.</li></ul><h2>Competencies</h2><p>UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default.</p><ul><li>Leading and Supervising</li><li>Relating and Networking</li><li>Formulating Strategies and Concepts</li><li>Managing Complexity and Change</li><li>Innovating and Taking Risks</li></ul><h2><br></h2><p><strong>Desired Candidate Profile</strong></p><p><strong>Education</strong></p><p>Advanced university degree (master s or equivalent) from an accredited educational institution in human resources management, public or business administration, law or in a related area such as social or behavioral sciences.</p><p>Job - Specific Qualification Not available.</p><p><strong>Work Experience</strong></p><p>At least ten years of relevant and progressive/varied human resources experience, including a minimum of five years in the UN system, or in international or governmental institutions at a senior supervisory level. In addition to at least five years of experience in human resources regulatory framework design, including staff relations and case management, as well as a minimum of five years of experience leading and managing teams is required. Unless already serving as an international staff member in the UN Common System, a candidate for an international post must have at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number is required. Familiarity with the history of contemporary problems in the Middle East is desirable. Familiarity with UN Common System practices is desirable.</p>

<p><b>JOB SUMMARY</b></p><p><br></p><p>&nbsp;The HR Manager directs and works with Human Resources and Operations employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, training and development, association/labor relations, and performance management. Additionally, the HR Manager focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.</p><p>Leading and Monitoring Recruitment and Hiring Activity Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed. Establishes and maintains contact with external recruitment sources. Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures. Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings. Oversees/monitors candidate identification and selection process. Provides subject matter expertise to property managers regarding selection procedures. Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool. Performs quality control on vendor partner s performance regarding applicant sourcing and selection.</p><p>Administering and Providing Education Related to Employee Benefits Works with unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors. Prepares, audits and distributes unemployment claim activity reports to property management. Attends unemployment hearings and ensures property is properly represented. Ensures that department has the available resources on hand to administer employee benefits.</p><p>Managing Employee Development Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Ensures employees are cross-trained to support successful daily operations. Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate. Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture. Ensures attendance by all new hires and participation of the leadership team in training programs Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.</p><p>Maintaining Employee Relations Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings). Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action. Utilizes an open door policy to acknowledge employee problems or concerns in a timely manner Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources. Partners with Loss Prevention to conduct employee accident investigations, as necessary. Communicates performance expectations in accordance with job descriptions for each position.</p><p>Managing Legal and Compliance Practices Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time. Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act. Ensures medical records are maintained in a separate, secure and confidential medical file. Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable). Communicates property rules and regulations via the employee handbook. Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc. Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims. Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity. Manages Workers Compensation claims to ensure appropriate employee care and manage costs. Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience High school diploma or GED; 4 years experience in the human resources, management operations, or related professional area. OR 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area.</p>

<p>Responsibilities</p><p>Performs the following independently or as a team member, under general guidance and supervision:&nbsp; &nbsp;1.1. Undertakes or coordinates as appropriate, investigations of potential violations of Agency rules, regulations, policies, procedures and standards including sexual exploitation and abuse, fraud and corruption, breaches of neutrality, and other misconduct throughout the Agency, applying and ensuring objectivity, impartiality and fairness throughout investigative processes in accordance with generally recognized international investigative standards and Agency guidelines;&nbsp; &nbsp;1.2. Reviews and assesses complaints and allegations, formulates investigation plans, reviews and analyses all information to determine its relevance and reliability; conducts interviews of staff and other involved parties, records interviews, obtains and analyses potential documentary and electronic evidence; conducts investigative research and determines the appropriate presentation of investigative results;&nbsp; &nbsp;1.3. Prepares reports and ad hoc briefs pertaining to investigations. Reports outcomes of investigations to Chief, Investigations Division;&nbsp; 1.4. Prepares recommendations for corrective action and improved controls and effectiveness or efficiency of UNRWA systems and operations;&nbsp; &nbsp;1.5. Coordinates with local officials, governments, and outside organizations and obtains internal support such as interpreters to facilitate investigative work.&nbsp; 2. Provides advice on best-practice with respect to investigations.&nbsp; &nbsp;3. Supports investigations carried out by Field Offices and HQ Departments or other offices including participating in Field Office Intake Committees, advising Field Office Directors on Terms of Reference and related plans for investigations; provides guidance on the conduct of&nbsp; such investigations in accordance with generally recognized international investigative standards and Agency guidelines.&nbsp; &nbsp;4. Provides support in the preparation of work plans and the establishment of priorities for the investigation function in the Agency including the prioritization of investigative work in consultation with their supervisor; monitors and supports the work of investigative teams to&nbsp; ensure that outputs meet the required quality standards and are delivered according to schedule.&nbsp; 5. Develops and participates in the development of the Agency’s policy and procedural framework, best practices and lessons learned from investigative work; ensures that lessons learned from investigations are incorporated into the Agency policy and procedures and are&nbsp; shared with HQ Departments; assists in the development and implementation of investigator training.&nbsp; &nbsp;6. Works and coordinates closely with the other control and monitoring functions as appropriate; and assesses the potential for fraud and corruption in operational activities and makes any necessary recommendations.&nbsp; &nbsp;7. When the post is located in a Field duty station, periodically provides the Field Director with statistical updates on the number and nature of investigations, while ensuring that case-related details and investigative independence are preserved.</p><p>Competencies</p><p>UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default.&nbsp; - Planning and Organizing - Applying Technical Expertise&nbsp; - Planning and Organizing - Adapting and Responding to Change - Delivering Results -Creating and Maintaining Impact and Partnership</p><p>Education</p><p>Advanced university degree (Master’s or equivalent) from an accredited educational institution, in law or any other related field.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><h2>Education</h2><p>Advanced university degree (Master's or equivalent) from an accredited educational institution, in law or any other related field.</p><h2>Job - Specific Qualification</h2><p>A Certified Fraud Examiner (CFE) or any formal investigation training. license is required.</p><h2>Work Experience</h2><p>A minimum of seven years of progressively responsible relevant experience applying internationally recognized investigation techniques in criminal or administrative inquiries. Unless already serving as an international staff member in the UN Common System, at least two continuous years of relevant international experience outside UNRWA and outside the country(s) of citizenship is required. Certified Fraud Examiner (CFE) or any formal investigation training is required. Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn't necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.</p><h2>Languages</h2><p>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult)</p>

<p>JOB SUMMARY Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience</p><ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li><li>OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul><p>CORE WORK ACTIVITIES</p><p>Leading Guest Services Team</p><ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li><li>Serves as a role model to demonstrate appropriate behaviors.</li><li>Supervises and manages employees.</li><li>Manages all day-to-day operations.</li><li>Understands employee positions well enough to perform duties in employees' absence.</li><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li><li>Ensures recognition of employees is taking place across areas of responsibility.</li><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul><p>Maintaining Guest Services and Front Desk Goals</p><ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul><p>Managing Projects and Policies</p><ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul><p>Ensuring Exceptional Customer Service</p><ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li><li>Supervises and managing employees.</li><li>Managing all day-to-day operations.</li><li>Understanding employee positions well enough to perform duties in employees' absence.</li><li>Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations.</li><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li><li>Strives to improve service performance.</li><li>Empowers employees to provide excellent customer service.</li><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li><li>Responds to and handles guest problems and complaints.</li><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul><p>Managing and Conducting Human Resource Activities</p><ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li><li>Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li><li>Ensures employees are treated fairly and equitably.</li><li>Manages employee progressive discipline procedures for Front Office Staff.</li><li>Administers the performance appraisal process for direct report managers.</li><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul><p>Additional Responsibilities</p><ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul>

<p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).</p> <p> </p> <p> <strong>CANDIDATE PROFILE</strong> </p> <p> </p> <p> <strong>Education and Experience</strong> </p> <p> High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Leading Kitchen Operations for Property</strong> </p> <p> Leads kitchen management team.</p> <p> Provides direction for all day-to-day operations.</p> <p> Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.</p> <p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p> <p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p> <p> Encourages and builds mutual trust, respect, and cooperation among team members.</p> <p> Serving as a role model to demonstrate appropriate behaviors.</p> <p> Ensures property policies are administered fairly and consistently.</p> <p> Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</p> <p> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p> <p> Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p> <p> Supervises and coordinates activities of cooks and workers engaged in food preparation.</p> <p> Demonstrate new cooking techniques and equipment to staff.</p> <p> </p> <p> <strong>Setting and Maintaining Goals for Culinary Function and Activities</strong> </p> <p> Develops and implements guidelines and control procedures for purchasing and receiving areas.</p> <p> Establishes goals including performance goals, budget goals, team goals, etc.</p> <p> Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.</p> <p> Manages department controllable expenses including food cost, supplies, uniforms and equipment.</p> <p> Participates in the budgeting process for areas of responsibility.</p> <p> Knows and implements the brand's safety standards.</p> <p> </p> <p> <strong>Ensuring Culinary Standards and Responsibilities are Met</strong> </p> <p> Provides direction for menu development.</p> <p> Monitors the quality of raw and cooked food products to ensure that standards are met.</p> <p> Determines how food should be presented, and create decorative food displays.</p> <p> Recognizes superior quality products, presentations and flavor.</p> <p> Ensures compliance with food handling and sanitation standards.</p> <p> Follows proper handling and right temperature of all food products.</p> <p> Ensures employees maintain required food handling and sanitation certifications.</p> <p> Maintains purchasing, receiving and food storage standards.</p> <p> Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.</p> <p> </p> <p> <strong>Ensuring Exceptional Customer Service</strong> </p> <p> Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.</p> <p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p> <p> Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</p> <p> Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</p> <p> Interacts with guests to obtain feedback on product quality and service levels.</p> <p> Responds to and handles guest problems and complaints.</p> <p> Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.</p> <p> Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</p> <p> </p> <p> <strong>Managing and Conducting Human Resource Activities</strong> </p> <p> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</p> <p> Ensures employees are treated fairly and equitably.</p> <p> Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.</p> <p> Administers the performance appraisal process for direct report managers.</p> <p> Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.</p> <p> Observes service behaviors of employees and provides feedback to individuals and or managers.</p> <p> Manages employee progressive discipline procedures for areas of responsibility.</p> <p> Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</p> <p> </p> <p><br></p>

<p><strong>Org. Setting and Reporting</strong> UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. Supervisor: The incumbent of this post reports to the Director of Communications. Supervisees: The incumbent of this post supervises a small number of professional and/or general services staff in the Communications Department.</p><p><strong>Responsibilities</strong> Develops new approaches, policies, processes and procedures and makes recommendations for the effective administration and improvement of the Agency s website design and usability, ensuring optimal user experience and compliance with latest industry standards. Designs creative, interactive and immersive webpages, using web design platforms (e.g., VeV) and content management systems (CMS). Supervises the English Language Website Manager and the Arabic Language Webmaster to ensure both languages on the websites reflect corresponding and accurate content, and conducts regular reviews of the website content to ensure it is up-to-date, accurate and valid. Liaises with the Head of Creative Digital and Multimedia, and focal points in the Agency s fields of operations, and relevant UNRWA departments, that provide content and information, to produce web content, including stories, videos, and photo essays, and coordinates with external programmes on technical improvement and training. Analyses website performance statistics and performs various Search Engine Optimisation tasks and, in collaboration with the Head of Creative Digital and Multimedia and Social Media Coordinator, coordinates with the web and social media vendors to improve services in line with the up-to-date technologies. In collaboration with the Head of Creative Digital and Multimedia, assists the Director of Communications in managing and producing compelling design and content for the Agency s various social media platforms, and provides web communications guidance to colleagues throughout the Agency Performs other duties as may be assigned by the supervisor(s).</p><p><strong>Competencies</strong> UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Leading and Supervising Deciding and Initiating Action Creating and Innovating Delivering Results Demonstrating Self-Awareness</p><p><strong>Desired Candidate Profile</strong></p>An advanced university degree (Master s or equivalent) from an accredited educational institution in computer science, communications, or other related discipline. Job - Specific Qualification Not available. Work Experience Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. You are required to have at least seven years of progressively responsible and relevant experience in a large national or international organisation; Experience in Web management, and New Media. Knowledge of web communications technologies, including Drupal 11, and standards. You are required to have an advanced university degree (Master s or equivalent ) from an accredited educational institution in computer science, communications, or other related discipline. You are required to have excellent command of written and spoken Arabic and English. Are you currently residing in Duty Station. It is required that you specify your current location. Languages English and French are the working languages of the United Nations Secretariat. For this job opening, English and Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult