Head Pastry Jobs - Amman Jordan
1364 Jobs Found
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p><strong>Who are we?</strong><br>
We are Foodics! A leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! Making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also, Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p>
<h4>The job in a nutshell</h4>
<p>We're looking for the most innovative and passionate people to work for an award-winning, mobile ordering software company like no other. Senior Product Manager (f/m/d) to join our Quick Service Restaurants team and help our enterprise clients deliver a great mobile ordering experience for both end-customers as well as for their restaurant staff. You will be responsible for products that help restaurant customers browse digital menus, place orders, and pay for orders.</p>
<h4>What will you do?</h4>
<p>You own the Quick Service Restaurant product portfolio end-to-end, define the product strategy, roadmap, and backlog for it, and drive meaningful impact for customers and the business.</p>
<ul>
<li>Identify, conceptualize, and develop new features and products that deliver clear business impact. Do it in a customer-oriented way, with the right balance of quality and speed in mind, and prioritize what’s best for the company based on specific goals and impact.</li>
<li>Be a leader in championing your product across all stakeholders, internal and external, including regional country teams, marketing, etc.</li>
<li>Develop, lead, and implement projects such as company-wide go-to-market rollouts. Ensure timely delivery of projects in collaboration with other departments and functions.</li>
<li>Communicate effectively with key stakeholders, uncovering problem spaces on the ground and informing new product features that solve for local users and local businesses.</li>
<li>Work collaboratively with business stakeholders, assisting and troubleshooting to ensure that products are competitive and marketable.</li>
<li>Collaborate with the engineers and designers, and other colleagues sharing knowledge on product developments and issues, to discuss and implement effective solutions for the team.</li>
<li>Gather and use quantitative and qualitative data, creating hypotheses and making informed product decisions, testing assumptions early to reduce risk up-front. Conduct and facilitate market and competitor research with adjacent functions (e.g., design, ops, etc.).</li>
</ul>
<h4>Who will excel</h4>
<ul>
<li>Minimum of 5 years of prior experience working in a PM role (bonus if within the F&B, hospitality, or last-mile delivery tech industries).</li>
<li>Previous experience in conceptualizing B2C and/or B2B product solutions, engaging with business stakeholders.</li>
<li>Experience operating in multi-market / multi-region environments.</li>
<li>Ability to get hands-on in a complex operational environment, to manage and close the loop on multiple concurrent tasks.</li>
</ul>
<h4>What we offer you?</h4>
<ul>
<li>We believe you will love working at Foodics!</li>
<li>We have an inclusive and diverse culture that encourages innovation and flexibility in-office.</li>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>About Maqsam At Maqsam , we re building the friendliest cloud communication suite in MENA . Businesses use Maqsam to make and receive calls anywhere in the world, get local and international numbers without friction, build interactive voice responses, supervise and record their call-centre teams, and support customers overWhatsApp and other channels. We re growing fast, we sit at the heart of a real problem for growing businesses, and we re in the middle of an exciting shift, from a feature factory toward genuine product discovery. You ll join a world-class team whose members have built products at Google, Booking, Microsoft, Verizon, Orange, and Zain. Your Opportunity We re hiring an experienced Product Manager to drive key parts of our Administration area, the account, team, permissions, and configuration layer our customers rely on every day, plus the compliance and regulatory capabilities that let them operate legally across MENA markets. You ll take clear ownership of a defined set of products within this area from day one, and you ll have room to grow your remit as you prove yourself. This is a hands-on, high-ownership role at the intersection of product, engineering, compliance, and our revenue teams. You ll partner closely with the squad lead and, given your experience, be trusted to run significant areas independently. Much of the work is turning operational and market requirements into clear, shippable product, so you ll be equally comfortable digging into a new market s requirements and writing a crisp and clear requirements for the squad. You ll report to: the VP of Product. You ll work day-to-day with: Engineering, UX/UI (Design), Compliance, Legal, Finance, and the Revenue teams (Support, Success, Sales). Squad: Administration. Your Top Responsibilities The administration layer. Take clear ownership of account, team, roles and permissions, and configuration surfaces, the backbone that, when done well, makes Maqsam feel effortless to run. Outcome: measurable drop in admin-related friction and support load. Regulatory & market-readiness features . Work closely with legal and compliance teams to turn regional and market requirements (e.g. business verification, identity, and reporting needs across MENA markets) into prioritised, well-specified product, so Maqsam s product expands cleanly into new markets and the customer experience stays simple. Cross-team leadership. Act as the lead product point of contact across Engineering, Compliance, Finance, and Revenue, aligning stakeholders, protecting engineering focus, and keeping the roadmap honest under changing priorities. Outcome: fast, clean resolutions instead of fire-drills. Product source-of-truth. Establish and maintain the product documentation for your area so the team has a reliable reference for how it actually works. Outcome: a maintained source of truth others can rely on. Evidence-led discovery. Talk to users, use our analytics, and bring evidence, not just requests, into what we build next.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We expect from you 4+ years in B2B product management (SaaS or software), with a strong track record of shipping and owning meaningful product areas independently. Advanced stakeholder management across technical and non-technical partners; you build alignment and lead without authority. Exceptional written and verbal communication with stakeholders. Comfort with ambiguity and shifting priorities, you create structure and order without waiting for it. Technical fluency; you collaborate closely and credibly with engineers. Data-literate, you think analytically and you are data driven. Fluent in English and Arabic. Demonstrated ownership and accountability for outcomes; genuine curiosity and drive to learn. LLM/AI experience/ familiarity. Nice to have Telecom / CPaaS / CCaaS / contact-centre domain background. Exposure to AI-powered product features (a growing bet across Maqsam). Experience building or maintaining integrations / public APIs. Experience with legal and compliance product scope. Story telling communication</p><p></p></section>
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> </p> <p> <strong>Who Are We </strong> </p> <p> <em>We Are Foodics!</em> a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.<br> </p> <p> <strong>The Job in a Nutshell </strong> </p> <p>We're looking for the most innovative and passionate people to work for an award-winning, mobile ordering software company like no other. Senior Product Manager (f/m/d) to join our Quick Service Restaurants <strong>team</strong> and help our enterprise clients deliver a great mobile ordering experience for both end-customers as well as for their restaurant staff. You will be responsible for products that help restaurants customers browse digital menus, place orders, and pay for orders.</p> <p> </p> <p> <strong>What Will You Do </strong> </p> <ul> <ul> <li>You own the Quick Service Restaurant product portfolio end-to-end, define the product strategy, roadmap and backlog for it and drive meaningful impact for customers and the business. </li> <li>Identify, conceptualize and develop new features and products, that deliver clear business impact. Do it in a customer-oriented way, with the right balance of quality and speed in mind, and priorities what s best for the company based on specific goals and impact. </li> <li>Be a leader in championing your product across all stakeholders, internal and external, including regional country teams, marketing etc. </li> <li>Develop, lead and implement projects such as company-wide go-to-market rollouts. Ensure timely delivery of projects in collaboration with other departments and functions. </li> <li>Communicate effectively with key stakeholders, uncovering problem spaces on the ground and informing new product features that solve for local users and local businesses. </li> <li>Work collaboratively with business stakeholders, assisting and troubleshooting to ensure that products are competitive and marketable. </li> <li>Collaborate with the engineers and designers, and other colleagues sharing knowledge on product developments and issues, to discuss and implement effective solutions for the team. </li> <li>Gather and use quantitative and qualitative data, creating hypotheses and making informed product decisions, testing assumptions early to reduce risk up-front. Conducting/facilitating market and competitor research with adjacent functions (e.g. design, ops etc.) </li> </ul> </ul> <p> </p> <p> </p> <p> <strong>Who Will Excel </strong> </p> <ul> <li>Minimum of 5 years of prior experience working in a PM role (bonus if within the F&B, hospitality, or last-mile delivery tech industries). </li> <li>Previous experience in conceptualizing B2C and/or B2B product solutions, engaging with business stakeholders. </li> <li>Experience operating in multi-market / multi-region environments. </li> <li>Ability to get hands-on in a complex operational environment, to manage and close the loop on multiple concurring tasks..</li> </ul> <p> <strong>What We Offer You </strong> </p> <p>We believe you will love working at Foodics!</p> <ul> <li>We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.</li> <li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li> <li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li> <li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li> <li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li> </ul> <p> </p> <p> </p> <p> </p></div></section>
Médecins Sans Frontières
Jordan - Amman
<p><strong>Vacancy Announcement</strong></p>
<p><strong>OCA Palestine – AMMAN OFFICE</strong></p>
<p><strong>Finance And Accountancy Manager</strong></p>
<p> </p>
<p> </p>
<p><em>Family: HR & FIN</em></p>
<p><em>Level: 10 IRFFG (2,234 JOD Monthly Gross)</em></p>
<p><em>Workplace: Amman</em></p>
<p><em>Hierarchical and Functional line management: Finance Coordinator</em></p>
<p><em>Functional reporting line to: HQ-based field accounting referent</em></p>
<p><em>Duration: Fixed Term Contract – One year.</em></p>
<p> </p>
<p><strong>Context</strong></p>
<p><strong>Amman Hub:</strong></p>
<p> </p>
<p>MSF has been present in Amman since 2006 with different Missions and OCs, and since 2015 with delocalized HQ offices.</p>
<p>In 2018, MSF signed a Host-Country Agreement (HCA) with the Jordanian authorities and consolidated its presence in the country, becoming one of the MSF Hubs around the world, with the aim of supporting the quality of our operations in the region and beyond.</p>
<p>Today, Amman Hub is a complex setting, including the presence of 5 OCs with Operations and Organizational Support:</p>
<ul>
<li>Units: OCA MENA Regional Office, OCBA CAHM (Center for Advanced Humanitarian Medicine), OCG MESO (Middle East Support Office).</li>
<li>Operational Cells: OCBA Cell 1 (Afghanistan, Yemen, Syria) and OCG Cell 5 (Iraq, Lebanon, Yemen, Syria).</li>
<li>Missions: Permanent missions including OCP Jordan (Reconstructive Surgery Hospital), and ad hoc temporary hosted missions including OCA Palestine/Gaza/Syria, OCB Syria/Palestine, OCBA Palestine/Gaza/Yemen.</li>
<li>OCG Lebanon/Iran/Iraq/Sudan/Yemen/Syria. </li>
<li>An intersectional Amman Mutualized Support Office (AMSO) under the direct management of OCBA.</li>
<li>Hosted positions from different OCs and the International Office.</li>
</ul>
<p > </p>
<p><strong>Objectives of the position:</strong></p>
<p>Coordinating and supervising the accounting of the mission (accounting, treasury, audit procedures, etc.) according to the instructions of the Finance Coordinator, and in compliance with legal obligations and MSF standards and protocols in order to provide quality, reliable and transparent information to the organization on the use and allocation of resources in the mission.</p>
<p> </p>
<p><strong>Scope of Responsibilities</strong><strong>:</strong></p>
<p><u>General Finance duties:</u></p>
<ul>
<li>Ensure confidentiality on all finance issues related to MSF</li>
<li>Know perfectly, respect, and ensure strict compliance at any time with MSF standards:</li>
</ul>
<ol>
<li>Chart of accounts</li>
<li>Finance policies and procedures</li>
<li>Standards for accounting quality (paper and electronic)</li>
<li>Purchasing/validation/payment procedures for the mission.</li>
</ol>
<p > </p>
<ul>
<li>Provide any required support or other tasks related to finance issues at the mission, such as backup when the finance staff is on leave.</li>
</ul>
<p> </p>
<ul>
<li>Support the FinCo in drafting and implementing policies and procedures.</li>
</ul>
<p><u>Team Management and Remote Support:</u></p>
<ul>
<li>Provide remote technical supervision, coaching, and capacity-building to finance staff based in Gaza.</li>
<li>Adapt working methods and tools to maintain continuity of financial operations despite connectivity, security, or access disruptions.</li>
<li>Participate in mission coordination meetings and maintain close, regular communication with the Gaza-based team and Amman/Ramallah Coordination.</li>
</ul>
<p> </p>
<p><u>Accounting and Financial Management</u></p>
<ul>
<li>Ensure timely, accurate, and complete monthly accounting reports and the year-end accounting report, in line with MSF accounting standards and chart of accounts.</li>
<li>Review and validate cash, bank, and journal entries submitted remotely by field teams.</li>
<li>Monitor cash flow and cash requests for Gaza activities, anticipating constraints related to banking access, cash scarcity, and cross-border transfers.</li>
<li>Ensure supporting documentation meets MSF requirements, adapting where standard documentation is impossible to obtain due to the context.</li>
</ul>
<p > </p>
<p><u>Budgeting and Financial Planning</u></p>
<ul>
<li>Prepare, consolidate, and follow up on mission budgets and forecasts in coordination with the Coordination team and Operations.</li>
<li>Conduct regular budget-vs-actual analysis and alert management to variances or risks.</li>
</ul>
<p > </p>
<p><u>Compliance and Risk Management</u></p>
<ul>
<li>Ensure compliance with MSF internal control procedures and local legal/tax requirements where applicable.</li>
<li>Identify and mitigate financial risks specific to the Gaza context (banking restrictions, liquidity crises, security-related access issues).</li>
<li>Support internal and external audits; prepare audit documentation and follow up on recommendations.</li>
</ul>
<p> </p>
<p><u>HR Interface</u></p>
<ul>
<li>Support payroll processes and validation of local and incentivized staff costs where relevant to the finance function.</li>
<li>Ensure financial elements of HR compliance (staff costs, benefits, statutory obligations) are properly accounted for.</li>
</ul>
<p> </p>
<p><u>Safeguarding Responsibilities</u></p>
<ul>
<li>In support of the FinCo, ensure financial procedures (procurement, cash handling, per diems, incentive payments) are designed and controlled in ways that reduce safeguarding risks, including risks of exploitation linked to payments or resource distribution.</li>
<li>Apply financial due diligence when engaging vendors, contractors, and partners, including screening against MSF's Code of Conduct and safeguarding standards.</li>
<li>Model safeguarding standards in the management of the finance team, including safe, respectful, and non-exploitative supervisory practices.</li>
<li>Know and follow MSF's internal reporting channels for safeguarding concerns, and act promptly and confidentially if a concern arises, including any suspicion of financial misconduct linked to abuse of power.</li>
</ul>
<p> </p>
<p><u>Others</u></p>
<ul>
<li>Liaise with banks and other payment channels such as (PalPay and Jawwal Pay) in the absence of FinCo</li>
<li>Immediately inform FinCo of any problem or issue arising in the course of the work</li>
<li>Brief newly arrived IMS on finance as required in the projects</li>
<li>Others · Any other task assigned by Line manager/s</li>
</ul>
<p><strong>Profile Requirements:</strong></p>
<p><strong>Education:</strong></p>
<ul>
<li>Essential: solid accountancy training and experience; professional accounting qualification.</li>
<li>Desirable: University degree in accounting, finance or business administration.</li>
</ul>
<p> </p>
<p><strong>Experience:</strong></p>
<ul>
<li>Essential: 4 years of relevant professional experience in finance or a similar position.</li>
</ul>
<p> </p>
<p><strong>Knowledge:</strong></p>
<ul>
<li>Essential computer literacy (word, excel, internet).</li>
<li>Local accounting standards, Desirable MSF accounting software, ERP system knowledge, local laws.</li>
</ul>
<p> </p>
<p><strong>Languages: </strong></p>
<ul>
<li>Essential: Mission language (English language), Desirable local language.</li>
</ul>
<p><strong>Others:</strong></p>
<p>This position is open for Jordanian nationalities with a legal right to work in Jordan.</p>
<p> </p>
<p> </p>
<p><strong>If you recognize yourself in this profile, we welcome you to send your resume (CV, 2 pages max) and a cover letter (1-page max) in English by </strong><strong>Thursday 17<sup>th</sup> September 2026.</strong></p>
<p> </p>
<p><strong>To: </strong><a href="https://msfamman.recruitee.com/o/finance-and-accountancy-manager">https://msfamman.recruitee.com/o/finance-and-accountancy-manager</a> </p>
<p> </p>
<p><strong><em>Any incomplete application will not be considered (i.e. no letter of motivation).</em></strong></p>
<p> </p>
<p><strong><em>Kindly note that only shortlisted applicants who applied through the above link will be contacted.</em></strong></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p>
<p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p>
<h4>Job overview</h4>
<p>The Salesforce Marketing Cloud Manager is responsible for leading the strategy, execution, and optimization of CRM and loyalty initiatives to drive revenue growth, customer lifetime value, and program profitability. The role owns end-to-end campaign performance, leveraging Salesforce Marketing Cloud capabilities to deliver data-driven, personalized customer engagement across multiple channels. This role plays a key leadership function in translating business objectives into scalable CRM strategies, ensuring alignment with commercial goals across fuel and non-fuel businesses.</p>
<h4>Role responsibilities</h4>
<p><strong>CRM & loyalty strategy (leadership ownership)</strong></p>
<ul>
<li>Lead the development and execution of revenue-driven CRM and loyalty strategies aligned with business objectives.</li>
<li>Own the CRM and loyalty roadmap, ensuring measurable impact on revenue, retention, and customer lifetime value.</li>
<li>Define targeting, segmentation, and personalization strategies to maximize commercial outcomes.</li>
<li>Build business cases, forecast revenue impact, and track ROI of CRM initiatives.</li>
</ul>
<p><strong>Salesforce Marketing Cloud management</strong></p>
<ul>
<li>Own and optimize the use of Salesforce Marketing Cloud modules including Journey Builder, Automation Studio, Email Studio, Mobile Connect, and CDP.</li>
<li>Drive platform governance, data integrity, and best practices across all CRM operations.</li>
<li>Collaborate with IT and data teams to enhance platform capabilities, integrations, and scalability.</li>
<li>Lead implementation of advanced features such as Einstein, Datorama, and real-time personalization.</li>
</ul>
<p><strong>Campaign strategy & execution</strong></p>
<ul>
<li>Oversee the planning and execution of multi-channel campaigns (email, SMS, push, in-app).</li>
<li>Ensure campaigns are commercially driven, with clear revenue and performance KPIs.</li>
<li>Guide lifecycle marketing strategies to improve acquisition, engagement, retention, and cross-sell.</li>
<li>Lead A/B and multivariate testing strategies to optimize performance.</li>
</ul>
<p><strong>Data, analytics & performance management</strong></p>
<ul>
<li>Own campaign performance reporting including revenue uplift, incremental GP, and ROI.</li>
<li>Develop dashboards and reporting frameworks linking CRM performance to business KPIs.</li>
<li>Generate actionable insights to continuously optimize campaign effectiveness.</li>
<li>Conduct post-campaign analysis and implement learnings into future planning.</li>
</ul>
<p><strong>Customer segmentation & personalization</strong></p>
<ul>
<li>Define and refine customer segmentation frameworks based on value, behavior, and lifecycle stage.</li>
<li>Drive advanced personalization strategies to increase conversion and basket size.</li>
<li>Partner with analytics teams to leverage predictive modeling and AI-driven insights.</li>
</ul>
<p><strong>Stakeholder & team leadership</strong></p>
<ul>
<li>Lead cross-functional collaboration with Marketing, Retail, Digital, and IT teams.</li>
<li>Manage external agencies and technology partners to deliver high-quality CRM campaigns.</li>
<li>Mentor and develop CRM team members, ensuring capability growth and best practice adoption.</li>
<li>Align CRM activities with broader marketing and commercial strategies.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Bachelor’s degree in Business, Marketing, or related field (MBA preferred).</li>
<li>7–10+ years of CRM, loyalty, or marketing automation experience.</li>
<li>Strong hands-on expertise in Salesforce Marketing Cloud ecosystem.</li>
<li>Proven experience managing teams and large-scale CRM programs.</li>
<li>Advanced knowledge of SQL, data modeling, and analytics.</li>
<li>Experience in retail, loyalty, or customer-centric industries preferred.</li>
</ul>
<h4>Key skills</h4>
<ul>
<li>Strategic thinking with strong commercial acumen</li>
<li>Leadership and stakeholder management</li>
<li>Advanced CRM and marketing automation expertise</li>
<li>Data-driven decision making</li>
<li>Strong communication and project management skills</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p>
<p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p>
<h4>Job overview</h4>
<p>The Salesforce Marketing Cloud Manager is responsible for leading the strategy, execution, and optimization of CRM and loyalty initiatives to drive revenue growth, customer lifetime value, and program profitability. The role owns end-to-end campaign performance, leveraging Salesforce Marketing Cloud capabilities to deliver data-driven, personalized customer engagement across multiple channels. This role plays a key leadership function in translating business objectives into scalable CRM strategies, ensuring alignment with commercial goals across fuel and non-fuel businesses.</p>
<h4>Role responsibilities</h4>
<p><strong>CRM & loyalty strategy (leadership ownership)</strong></p>
<ul>
<li>Lead the development and execution of revenue-driven CRM and loyalty strategies aligned with business objectives.</li>
<li>Own the CRM and loyalty roadmap, ensuring measurable impact on revenue, retention, and customer lifetime value.</li>
<li>Define targeting, segmentation, and personalization strategies to maximize commercial outcomes.</li>
<li>Build business cases, forecast revenue impact, and track ROI of CRM initiatives.</li>
</ul>
<p><strong>Salesforce Marketing Cloud management</strong></p>
<ul>
<li>Own and optimize the use of Salesforce Marketing Cloud modules including Journey Builder, Automation Studio, Email Studio, Mobile Connect, and CDP.</li>
<li>Drive platform governance, data integrity, and best practices across all CRM operations.</li>
<li>Collaborate with IT and data teams to enhance platform capabilities, integrations, and scalability.</li>
<li>Lead implementation of advanced features such as Einstein, Datorama, and real-time personalization.</li>
</ul>
<p><strong>Campaign strategy & execution</strong></p>
<ul>
<li>Oversee the planning and execution of multi-channel campaigns (email, SMS, push, in-app).</li>
<li>Ensure campaigns are commercially driven, with clear revenue and performance KPIs.</li>
<li>Guide lifecycle marketing strategies to improve acquisition, engagement, retention, and cross-sell.</li>
<li>Lead A/B and multivariate testing strategies to optimize performance.</li>
</ul>
<p><strong>Data, analytics & performance management</strong></p>
<ul>
<li>Own campaign performance reporting including revenue uplift, incremental GP, and ROI.</li>
<li>Develop dashboards and reporting frameworks linking CRM performance to business KPIs.</li>
<li>Generate actionable insights to continuously optimize campaign effectiveness.</li>
<li>Conduct post-campaign analysis and implement learnings into future planning.</li>
</ul>
<p><strong>Customer segmentation & personalization</strong></p>
<ul>
<li>Define and refine customer segmentation frameworks based on value, behavior, and lifecycle stage.</li>
<li>Drive advanced personalization strategies to increase conversion and basket size.</li>
<li>Partner with analytics teams to leverage predictive modeling and AI-driven insights.</li>
</ul>
<p><strong>Stakeholder & team leadership</strong></p>
<ul>
<li>Lead cross-functional collaboration with Marketing, Retail, Digital, and IT teams.</li>
<li>Manage external agencies and technology partners to deliver high-quality CRM campaigns.</li>
<li>Mentor and develop CRM team members, ensuring capability growth and best practice adoption.</li>
<li>Align CRM activities with broader marketing and commercial strategies.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Bachelor’s degree in Business, Marketing, or related field (MBA preferred).</li>
<li>7–10+ years of CRM, loyalty, or marketing automation experience.</li>
<li>Strong hands-on expertise in Salesforce Marketing Cloud ecosystem.</li>
<li>Proven experience managing teams and large-scale CRM programs.</li>
<li>Advanced knowledge of SQL, data modeling, and analytics.</li>
<li>Experience in retail, loyalty, or customer-centric industries preferred.</li>
</ul>
<h4>Key skills</h4>
<ul>
<li>Strategic thinking with strong commercial acumen</li>
<li>Leadership and stakeholder management</li>
<li>Advanced CRM and marketing automation expertise</li>
<li>Data-driven decision making</li>
<li>Strong communication and project management skills</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>About Maqsam</h4>
<p>At Maqsam, we’re building the friendliest cloud communication suite in MENA. Businesses use Maqsam to make and receive calls anywhere in the world, get local and international numbers without friction, build interactive voice responses, supervise and record their call-centre teams, and support customers over WhatsApp and other channels.</p>
<p>We’re growing fast, we sit at the heart of a real problem for growing businesses, and we’re in the middle of an exciting shift, from a feature factory toward genuine product discovery. You’ll join a world-class team whose members have built products at Google, Booking, Microsoft, Verizon, Orange, and Zain.</p>
<h4>Your opportunity</h4>
<p>We’re hiring an experienced product manager to drive key parts of our administration area, the account, team, permissions, and configuration layer our customers rely on every day, plus the compliance and regulatory capabilities that let them operate legally across MENA markets. You’ll take clear ownership of a defined set of products within this area from day one, and you’ll have room to grow your remit as you prove yourself.</p>
<p>This is a hands-on, high-ownership role at the intersection of product, engineering, compliance, and our revenue teams. You’ll partner closely with the squad lead and, given your experience, be trusted to run significant areas independently. Much of the work is turning operational and market requirements into clear, shippable product, so you’ll be equally comfortable digging into a new market’s requirements and writing a crisp and clear requirements for the squad.</p>
<p>You’ll report to: the VP of Product.<br>
You’ll work day-to-day with: Engineering, UX/UI (Design), Compliance, Legal, Finance, and the Revenue teams (Support, Success, Sales).<br>
Squad: Administration.</p>
<h4>Your top responsibilities</h4>
<li>The administration layer. Take clear ownership of account, team, roles and permissions, and configuration surfaces, the backbone that, when done well, makes Maqsam feel effortless to run. Outcome: measurable drop in admin-related friction and support load.</li>
<li>Regulatory and market-readiness features. Work closely with legal and compliance teams to turn regional and market requirements (e.g. business verification, identity, and reporting needs across MENA markets) into prioritised, well-specified product, so Maqsam’s product expands cleanly into new markets and the customer experience stays simple.</li>
<li>Cross-team leadership. Act as the lead product point of contact across Engineering, Compliance, Finance, and Revenue, aligning stakeholders, protecting engineering focus, and keeping the roadmap honest under changing priorities. Outcome: fast, clean resolutions instead of fire-drills.</li>
<li>Product source-of-truth. Establish and maintain the product documentation for your area so the team has a reliable reference for how it actually works. Outcome: a maintained source of truth others can rely on.</li>
<li>Evidence-led discovery. Talk to users, use our analytics, and bring evidence, not just requests, into what we build next.</li>
<h4>We expect from you</h4>
<li>4+ years in B2B product management (SaaS or software), with a strong track record of shipping and owning meaningful product areas independently.</li>
<li>Advanced stakeholder management across technical and non-technical partners; you build alignment and lead without authority.</li>
<li>Exceptional written and verbal communication with stakeholders.</li>
<li>Comfort with ambiguity and shifting priorities; you create structure and order without waiting for it.</li>
<li>Technical fluency; you collaborate closely and credibly with engineers.</li>
<li>Data-literate; you think analytically and you are data driven.</li>
<li>Fluent in English and Arabic.</li>
<li>Demonstrated ownership and accountability for outcomes; genuine curiosity and drive to learn.</li>
<li>LLM/AI experience or familiarity.</li>
<h4>Nice to have</h4>
<li>Telecom / CPaaS / CCaaS / contact-centre domain background.</li>
<li>Exposure to AI-powered product features (a growing bet across Maqsam).</li>
<li>Experience building or maintaining integrations / public APIs.</li>
<li>Experience with legal and compliance product scope.</li>
<li>Storytelling communication.</li>
<h4>What we provide</h4>
<p>Join a world-class team at Maqsam, where your growth is our priority. Here’s what you can expect:</p>
<li>A collaborative and friendly environment with flexible hours.</li>
<li>Many opportunities to learn, grow and become a world-class professional.</li>
<li>A fair compensation.</li>
<li>A culture that thrives on open communication and transparency.</li>
<li>First-class health insurance.</li>
<li>Part of something big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business.</li></p><p></p>
Confidential
Jordan - Amman
<p><h4>About Maqsam</h4>
<p>At Maqsam, we’re building the friendliest cloud communication suite in MENA. Businesses use Maqsam to make and receive calls anywhere in the world, get local and international numbers without friction, build interactive voice responses, supervise and record their call-centre teams, and support customers over WhatsApp and other channels.</p>
<p>We’re growing fast, we sit at the heart of a real problem for growing businesses, and we’re in the middle of an exciting shift, from a feature factory toward genuine product discovery. You’ll join a world-class team whose members have built products at Google, Booking, Microsoft, Verizon, Orange, and Zain.</p>
<h4>Your opportunity</h4>
<p>We’re hiring an experienced product manager to drive key parts of our administration area, the account, team, permissions, and configuration layer our customers rely on every day, plus the compliance and regulatory capabilities that let them operate legally across MENA markets. You’ll take clear ownership of a defined set of products within this area from day one, and you’ll have room to grow your remit as you prove yourself.</p>
<p>This is a hands-on, high-ownership role at the intersection of product, engineering, compliance, and our revenue teams. You’ll partner closely with the squad lead and, given your experience, be trusted to run significant areas independently. Much of the work is turning operational and market requirements into clear, shippable product, so you’ll be equally comfortable digging into a new market’s requirements and writing a crisp and clear requirements for the squad.</p>
<p>You’ll report to: the VP of Product.<br>
You’ll work day-to-day with: Engineering, UX/UI (Design), Compliance, Legal, Finance, and the Revenue teams (Support, Success, Sales).<br>
Squad: Administration.</p>
<h4>Your top responsibilities</h4>
<li>The administration layer. Take clear ownership of account, team, roles and permissions, and configuration surfaces, the backbone that, when done well, makes Maqsam feel effortless to run. Outcome: measurable drop in admin-related friction and support load.</li>
<li>Regulatory and market-readiness features. Work closely with legal and compliance teams to turn regional and market requirements (e.g. business verification, identity, and reporting needs across MENA markets) into prioritised, well-specified product, so Maqsam’s product expands cleanly into new markets and the customer experience stays simple.</li>
<li>Cross-team leadership. Act as the lead product point of contact across Engineering, Compliance, Finance, and Revenue, aligning stakeholders, protecting engineering focus, and keeping the roadmap honest under changing priorities. Outcome: fast, clean resolutions instead of fire-drills.</li>
<li>Product source-of-truth. Establish and maintain the product documentation for your area so the team has a reliable reference for how it actually works. Outcome: a maintained source of truth others can rely on.</li>
<li>Evidence-led discovery. Talk to users, use our analytics, and bring evidence, not just requests, into what we build next.</li>
<h4>We expect from you</h4>
<li>4+ years in B2B product management (SaaS or software), with a strong track record of shipping and owning meaningful product areas independently.</li>
<li>Advanced stakeholder management across technical and non-technical partners; you build alignment and lead without authority.</li>
<li>Exceptional written and verbal communication with stakeholders.</li>
<li>Comfort with ambiguity and shifting priorities; you create structure and order without waiting for it.</li>
<li>Technical fluency; you collaborate closely and credibly with engineers.</li>
<li>Data-literate; you think analytically and you are data driven.</li>
<li>Fluent in English and Arabic.</li>
<li>Demonstrated ownership and accountability for outcomes; genuine curiosity and drive to learn.</li>
<li>LLM/AI experience or familiarity.</li>
<h4>Nice to have</h4>
<li>Telecom / CPaaS / CCaaS / contact-centre domain background.</li>
<li>Exposure to AI-powered product features (a growing bet across Maqsam).</li>
<li>Experience building or maintaining integrations / public APIs.</li>
<li>Experience with legal and compliance product scope.</li>
<li>Storytelling communication.</li>
<h4>What we provide</h4>
<p>Join a world-class team at Maqsam, where your growth is our priority. Here’s what you can expect:</p>
<li>A collaborative and friendly environment with flexible hours.</li>
<li>Many opportunities to learn, grow and become a world-class professional.</li>
<li>A fair compensation.</li>
<li>A culture that thrives on open communication and transparency.</li>
<li>First-class health insurance.</li>
<li>Part of something big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business.</li></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p><strong>About Syarah</strong><br>
Syarah is one of the leading automotive e-commerce platforms in Saudi Arabia, transforming the way people buy, sell, finance, and own vehicles. Through technology, data, and innovative financial solutions, Syarah delivers a seamless customer experience while building scalable systems that support rapid business growth across sales, operations, finance, and customer engagement.</p>
<p><strong>About the role</strong><br>
We are looking for an experienced Engineering Manager – ERP & CRM to lead the development, strategy, and delivery of the systems that power Syarah's core business operations. In this role, you will manage a team of backend engineers, drive the technical direction of our ERPNext/Frappe and CRM platforms, and ensure reliable, scalable solutions that support sales, finance, inventory, and customer operations.</p>
<p>This is both a technical and people leadership role. You will be responsible for setting team goals and OKRs, mentoring engineers, managing performance, and partnering closely with business stakeholders to translate company objectives into impactful engineering outcomes. The ideal candidate combines strong engineering expertise with a proven ability to build and lead high-performing teams in a fast-paced environment.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Lead, manage, and grow a team of backend engineers working across Python (Frappe/ERPNext) and PHP, owning team structure, hiring, and onboarding.</li>
<li>Own the strategy, roadmap, and delivery of Syarah’s ERP and CRM platforms, the systems that run sales, finance, inventory, operations, and customer engagement.</li>
<li>Set clear team and individual goals through OKRs, aligning day-to-day engineering execution with broader company objectives and tracking measurable outcomes.</li>
<li>Run performance management end to end, including regular 1:1s, structured feedback, performance reviews, growth plans, and recognition.</li>
<li>Mentor and develop engineers at every level, deepening technical skills, ownership, and a culture of accountability and continuous improvement.</li>
<li>Translate company goals into a clear engineering roadmap, and be accountable for the team delivering against it on time and to a high standard.</li>
<li>Define and enforce engineering standards across code quality, architecture, testing, security, and documentation for ERP and CRM systems.</li>
<li>Own the technical direction of ERPNext/Frappe customizations, modules, and integrations, and of PHP-based CRM and internal business applications.</li>
<li>Lead the design and delivery of integrations connecting ERP, CRM, payments, and other operational and data systems across the business.</li>
<li>Partner with finance, operations, sales, and product stakeholders to capture requirements and translate them into well-scoped, prioritized engineering work.</li>
<li>Drive healthy delivery practices, including sprint planning, estimation, code review, CI/CD, and release management, to ship reliably and predictably.</li>
<li>Own reliability, uptime, and incident response for business-critical ERP and CRM platforms, putting in place monitoring, alerting, and on-call practices.</li>
<li>Manage technical debt, scalability, and platform evolution, balancing short-term delivery against long-term maintainability and cost.</li>
<li>Report progress, risks, trade-offs, and resourcing needs clearly to senior leadership, and represent the ERP and CRM engineering function across the company.</li>
</ul>
<h4>What we’re looking for</h4>
<ul>
<li>Proven experience managing and growing software engineering teams, with a track record of setting goals and OKRs, running performance management, and delivering against company objectives.</li>
<li>Strong hands-on background in backend engineering with Python and PHP, ideally including ERPNext/Frappe and modern PHP frameworks.</li>
<li>Solid understanding of ERP and CRM systems, business process automation, and integrations across finance, sales, and operations.</li>
<li>Experience with API design, databases, CI/CD, and cloud infrastructure, and a strong bar for code quality, security, and reliability.</li>
<li>Excellent stakeholder management and communication skills, with the ability to translate business goals into engineering execution.</li>
</ul>
<h4>Preferred experience</h4>
<ul>
<li>Hands-on experience with other major ERP systems such as SAP, Odoo, or Oracle.</li>
<li>Experience with sales lead generation and workflow automation within CRM platforms.</li>
<li>Exposure to AI and agentic AI, with an interest in applying it across ERP, CRM, and internal operations, is a strong plus.</li>
</ul>
<h4>Tech stack</h4>
<ul>
<li>Languages & frameworks: Python (Frappe/ERPNext), PHP (Laravel), SQL</li>
<li>ERP & CRM: ERPNext, CRM platforms, custom business applications</li>
<li>Databases & caching: MongoDB / MySQL, Redis</li>
<li>Integration: REST APIs, webhooks, message queues</li>
<li>DevOps & deployment: Docker, Git, CI/CD</li>
<li>Cloud & infrastructure: AWS, GCP</li>
<li>Ways of working: Agile / Scrum, OKRs, code review, performance management</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>8+ years of software engineering experience, including 3+ years in an engineering management role</li>
<li>Strong hands-on experience with Python and PHP development</li>
<li>Experience with ERPNext/Frappe or other ERP platforms (SAP, Odoo, Oracle, etc.)</li>
<li>Solid understanding of CRM systems, business process automation, and enterprise integrations</li>
<li>Proven experience leading engineering teams, setting OKRs, and managing performance and career development</li>
<li>Experience with APIs, databases, cloud infrastructure, CI/CD, and DevOps practices</li>
<li>Strong stakeholder management and communication skills</li>
<li>Experience in e-commerce, fintech, or high-growth technology environments is a plus</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p><strong>About Syarah</strong><br>
Syarah is one of the leading automotive e-commerce platforms in Saudi Arabia, transforming the way people buy, sell, finance, and own vehicles. Through technology, data, and innovative financial solutions, Syarah delivers a seamless customer experience while building scalable systems that support rapid business growth across sales, operations, finance, and customer engagement.</p>
<p><strong>About the role</strong><br>
We are looking for an experienced Engineering Manager – ERP & CRM to lead the development, strategy, and delivery of the systems that power Syarah's core business operations. In this role, you will manage a team of backend engineers, drive the technical direction of our ERPNext/Frappe and CRM platforms, and ensure reliable, scalable solutions that support sales, finance, inventory, and customer operations.</p>
<p>This is both a technical and people leadership role. You will be responsible for setting team goals and OKRs, mentoring engineers, managing performance, and partnering closely with business stakeholders to translate company objectives into impactful engineering outcomes. The ideal candidate combines strong engineering expertise with a proven ability to build and lead high-performing teams in a fast-paced environment.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Lead, manage, and grow a team of backend engineers working across Python (Frappe/ERPNext) and PHP, owning team structure, hiring, and onboarding.</li>
<li>Own the strategy, roadmap, and delivery of Syarah’s ERP and CRM platforms, the systems that run sales, finance, inventory, operations, and customer engagement.</li>
<li>Set clear team and individual goals through OKRs, aligning day-to-day engineering execution with broader company objectives and tracking measurable outcomes.</li>
<li>Run performance management end to end, including regular 1:1s, structured feedback, performance reviews, growth plans, and recognition.</li>
<li>Mentor and develop engineers at every level, deepening technical skills, ownership, and a culture of accountability and continuous improvement.</li>
<li>Translate company goals into a clear engineering roadmap, and be accountable for the team delivering against it on time and to a high standard.</li>
<li>Define and enforce engineering standards across code quality, architecture, testing, security, and documentation for ERP and CRM systems.</li>
<li>Own the technical direction of ERPNext/Frappe customizations, modules, and integrations, and of PHP-based CRM and internal business applications.</li>
<li>Lead the design and delivery of integrations connecting ERP, CRM, payments, and other operational and data systems across the business.</li>
<li>Partner with finance, operations, sales, and product stakeholders to capture requirements and translate them into well-scoped, prioritized engineering work.</li>
<li>Drive healthy delivery practices, including sprint planning, estimation, code review, CI/CD, and release management, to ship reliably and predictably.</li>
<li>Own reliability, uptime, and incident response for business-critical ERP and CRM platforms, putting in place monitoring, alerting, and on-call practices.</li>
<li>Manage technical debt, scalability, and platform evolution, balancing short-term delivery against long-term maintainability and cost.</li>
<li>Report progress, risks, trade-offs, and resourcing needs clearly to senior leadership, and represent the ERP and CRM engineering function across the company.</li>
</ul>
<h4>What we’re looking for</h4>
<ul>
<li>Proven experience managing and growing software engineering teams, with a track record of setting goals and OKRs, running performance management, and delivering against company objectives.</li>
<li>Strong hands-on background in backend engineering with Python and PHP, ideally including ERPNext/Frappe and modern PHP frameworks.</li>
<li>Solid understanding of ERP and CRM systems, business process automation, and integrations across finance, sales, and operations.</li>
<li>Experience with API design, databases, CI/CD, and cloud infrastructure, and a strong bar for code quality, security, and reliability.</li>
<li>Excellent stakeholder management and communication skills, with the ability to translate business goals into engineering execution.</li>
</ul>
<h4>Preferred experience</h4>
<ul>
<li>Hands-on experience with other major ERP systems such as SAP, Odoo, or Oracle.</li>
<li>Experience with sales lead generation and workflow automation within CRM platforms.</li>
<li>Exposure to AI and agentic AI, with an interest in applying it across ERP, CRM, and internal operations, is a strong plus.</li>
</ul>
<h4>Tech stack</h4>
<ul>
<li>Languages & frameworks: Python (Frappe/ERPNext), PHP (Laravel), SQL</li>
<li>ERP & CRM: ERPNext, CRM platforms, custom business applications</li>
<li>Databases & caching: MongoDB / MySQL, Redis</li>
<li>Integration: REST APIs, webhooks, message queues</li>
<li>DevOps & deployment: Docker, Git, CI/CD</li>
<li>Cloud & infrastructure: AWS, GCP</li>
<li>Ways of working: Agile / Scrum, OKRs, code review, performance management</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>8+ years of software engineering experience, including 3+ years in an engineering management role</li>
<li>Strong hands-on experience with Python and PHP development</li>
<li>Experience with ERPNext/Frappe or other ERP platforms (SAP, Odoo, Oracle, etc.)</li>
<li>Solid understanding of CRM systems, business process automation, and enterprise integrations</li>
<li>Proven experience leading engineering teams, setting OKRs, and managing performance and career development</li>
<li>Experience with APIs, databases, cloud infrastructure, CI/CD, and DevOps practices</li>
<li>Strong stakeholder management and communication skills</li>
<li>Experience in e-commerce, fintech, or high-growth technology environments is a plus</li>
</ul></p><p></p>
Jordan - Amman
<p><h4>Job summary</h4>
<p>Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.</p>
<h4>Candidate profile</h4>
<h4>Education and experience</h4>
<ul>
<li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR</li>
<li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<h4>Supporting developing & executing sales strategies</h4>
<ul>
<li>Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.</li>
<li>Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.</li>
<li>Assists with the development and implementation of promotions, both internal and external.</li>
</ul>
<h4>Maximizing revenue</h4>
<ul>
<li>Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).</li>
<li>Recommends booking goals for sales team members.</li>
</ul>
<h4>Managing sales activities</h4>
<ul>
<li>Monitors all day to day activities of direct reports.</li>
<li>Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.</li>
<li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li>
<li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li>
</ul>
<h4>Analyzing & reporting on sales and financial data</h4>
<ul>
<li>Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.</li>
<li>Assists Revenue Management with completing accurate six period projections.</li>
<li>Reviews sales and catering guest satisfaction results to identify areas of improvement.</li>
</ul>
<h4>Ensuring exceptional customer service</h4>
<ul>
<li>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.</li>
<li>Interacts with guests to obtain feedback on product quality and service levels.</li>
<li>Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.</li>
<li>Empowers employees to provide excellent customer service.</li>
<li>Observes service behaviors of employees and provides feedback to individuals.</li>
<li>Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.</li>
<li>Executes and supports the company’s Customer Service Standards and property’s Brand Standards.</li>
<li>Participates in and practices daily service basics of the brand.</li>
<li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li>
<li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li>
<li>Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li>
</ul>
<h4>Building successful relationships</h4>
<ul>
<li>Develops and manages relationships with key stakeholders, both internal and external.</li>
<li>Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.</li>
<li>Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.</li>
<li>Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.</li>
</ul>
<h4>Managing and conducting human resource activities</h4>
<ul>
<li>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.</li>
<li>Utilizes all available on the job training tools for employees.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p>
<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates</p><p></p>
Confidential
Jordan - Amman
<p><h4>As market and technology rapidly change and develop, finance functions must demonstrate real added value to their business.</h4>
<p>As a finance transformation consultant, you’ll use your experience and knowledge in finance, industry and technology to help deliver greater insight – delivering functional efficiencies as well as transforming the role of finance in our clients’ businesses. You’ll be developing innovative, sustainable ways to improve the management of people, processes and systems, working alongside other finance professionals in high-performing teams.</p>
<p>And as you deliver exceptional client service, you’ll have the opportunity to address some of the biggest issues facing client organizations today – supported by structured learning and development. With a network stretching across the world, the projects you work on will cross borders and sectors, providing unrivalled experience. The exceptional EY experience. It’s yours to build.</p>
<h4>The opportunity</h4>
<p>We are looking for a manager to join our team at the start of an exciting growth curve in the MENA region. We’re looking for people with enthusiasm to truly add value to clients, as well as ambition and potential to grow with us.</p>
<h4>Your key responsibilities</h4>
<p>As a member of the business consulting team, you’ll help the world’s leading organizations improve their performance in a rapidly changing environment with adequate enablement of finance transformation and technologies. You’ll be part of multidisciplinary teams, bringing diverse perspectives to every challenge. You will also take the lead in developing and growing our business and client network through business development activities and cycles, building relationships with our clients’ key stakeholders, and contributing to the overall revenue generation efforts of the consulting wide organization.</p>
<h4>Skills and attributes for success</h4>
<p>You should have consulting experience in finance transformation, within the financial services domain/industry:</p>
<ul>
<li>Passion in providing added value management consulting services for clients across various sectors in a high quality and realized value.</li>
<li>Finance experience cross functionally as part of an extended ecosystem to enable new business models and value creation.</li>
<li>Knowledge in process optimization across procure-to-pay (PTP), order-to-cash (OTC), and record-to-report (RTR).</li>
<li>Experience in business process reengineering and designing operating models for finance functions.</li>
<li>Experience in public financial management covering budget preparation and execution, revenue assurance and cost optimization areas.</li>
<li>Proven experience in leading teams to deliver high quality deliverables for key engagements/clients within various sectors; government, energy, utilities sectors.</li>
<li>Ability to drive recommendations and advisory on the application of AI, automation and digital enablement solutions with clients to optimize finance operations, enhance decision making and deliver sustainable cost and efficiency improvements.</li>
<li>Good understanding in digital finance and ERP implementation methodologies through proven experience of SAP or Oracle implementation projects, including BRDs, processes as per the ERP standard process, understanding key modules and standard functionalities.</li>
<li>Solid experience in preparing and designing dashboards using tools like Power BI or Tableau to visualize key metrics and support clients in generating and designing financial reports and dashboards.</li>
<li>Ability to develop/upskill team members to transform finance talent into a sustainable workforce.</li>
<li>Reduce finance function costs through new technologies, disruptive technologies and automation.</li>
<li>Willingness to travel across MENA on regular basis for client services.</li>
</ul>
<h4>To qualify for the role, you must have</h4>
<ul>
<li>6-8 years of relevant working experience in finance/consulting.</li>
<li>MENA based experience (preferred).</li>
<li>Strong people management and leadership skills.</li>
<li>Effective communication and presentation skills.</li>
<li>Ability to generate business deals and make business proposals.</li>
<li>Develop and maintain relationship at C-suite level.</li>
</ul>
<h4>Ideally, you’ll also have</h4>
<ul>
<li>A master’s degree and/or CIMA, ACA, ACCA, CPA, CA professional qualifications.</li>
<li>Willingness to travel extensively across the region.</li>
</ul>
<h4>What we look for</h4>
<p>Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.</p>
<h4>What we offer</h4>
<p>We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:</p>
<ul>
<li>Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.</li>
<li>Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.</li>
<li>Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.</li>
<li>Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li>
</ul>
<p>If you can demonstrate that you meet the criteria above, please apply as soon as possible.</p>
<p>The exceptional EY experience. It’s yours to build.</p>
<p>EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.</p>
<p>Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.</p>
<p>Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.</p></p><p></p>
Confidential
Jordan - Amman
<p><h4>As market and technology rapidly change and develop, finance functions must demonstrate real added value to their business.</h4>
<p>As a finance transformation consultant, you’ll use your experience and knowledge in finance, industry and technology to help deliver greater insight – delivering functional efficiencies as well as transforming the role of finance in our clients’ businesses. You’ll be developing innovative, sustainable ways to improve the management of people, processes and systems, working alongside other finance professionals in high-performing teams.</p>
<p>And as you deliver exceptional client service, you’ll have the opportunity to address some of the biggest issues facing client organizations today – supported by structured learning and development. With a network stretching across the world, the projects you work on will cross borders and sectors, providing unrivalled experience. The exceptional EY experience. It’s yours to build.</p>
<h4>The opportunity</h4>
<p>We are looking for a manager to join our team at the start of an exciting growth curve in the MENA region. We’re looking for people with enthusiasm to truly add value to clients, as well as ambition and potential to grow with us.</p>
<h4>Your key responsibilities</h4>
<p>As a member of the business consulting team, you’ll help the world’s leading organizations improve their performance in a rapidly changing environment with adequate enablement of finance transformation and technologies. You’ll be part of multidisciplinary teams, bringing diverse perspectives to every challenge. You will also take the lead in developing and growing our business and client network through business development activities and cycles, building relationships with our clients’ key stakeholders, and contributing to the overall revenue generation efforts of the consulting wide organization.</p>
<h4>Skills and attributes for success</h4>
<p>You should have consulting experience in finance transformation, within the financial services domain/industry:</p>
<ul>
<li>Passion in providing added value management consulting services for clients across various sectors in a high quality and realized value.</li>
<li>Finance experience cross functionally as part of an extended ecosystem to enable new business models and value creation.</li>
<li>Knowledge in process optimization across procure-to-pay (PTP), order-to-cash (OTC), and record-to-report (RTR).</li>
<li>Experience in business process reengineering and designing operating models for finance functions.</li>
<li>Experience in public financial management covering budget preparation and execution, revenue assurance and cost optimization areas.</li>
<li>Proven experience in leading teams to deliver high quality deliverables for key engagements/clients within various sectors; government, energy, utilities sectors.</li>
<li>Ability to drive recommendations and advisory on the application of AI, automation and digital enablement solutions with clients to optimize finance operations, enhance decision making and deliver sustainable cost and efficiency improvements.</li>
<li>Good understanding in digital finance and ERP implementation methodologies through proven experience of SAP or Oracle implementation projects, including BRDs, processes as per the ERP standard process, understanding key modules and standard functionalities.</li>
<li>Solid experience in preparing and designing dashboards using tools like Power BI or Tableau to visualize key metrics and support clients in generating and designing financial reports and dashboards.</li>
<li>Ability to develop/upskill team members to transform finance talent into a sustainable workforce.</li>
<li>Reduce finance function costs through new technologies, disruptive technologies and automation.</li>
<li>Willingness to travel across MENA on regular basis for client services.</li>
</ul>
<h4>To qualify for the role, you must have</h4>
<ul>
<li>6-8 years of relevant working experience in finance/consulting.</li>
<li>MENA based experience (preferred).</li>
<li>Strong people management and leadership skills.</li>
<li>Effective communication and presentation skills.</li>
<li>Ability to generate business deals and make business proposals.</li>
<li>Develop and maintain relationship at C-suite level.</li>
</ul>
<h4>Ideally, you’ll also have</h4>
<ul>
<li>A master’s degree and/or CIMA, ACA, ACCA, CPA, CA professional qualifications.</li>
<li>Willingness to travel extensively across the region.</li>
</ul>
<h4>What we look for</h4>
<p>Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.</p>
<h4>What we offer</h4>
<p>We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:</p>
<ul>
<li>Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.</li>
<li>Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.</li>
<li>Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.</li>
<li>Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li>
</ul>
<p>If you can demonstrate that you meet the criteria above, please apply as soon as possible.</p>
<p>The exceptional EY experience. It’s yours to build.</p>
<p>EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.</p>
<p>Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.</p>
<p>Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.</p></p><p></p>
Confidential
Jordan - Amman
<p><h4>About Lucidya<\/h4>\n<p>Lucidya is building the next generation of AI-powered customer experience solutions for enterprises across the MENA region. Our new AI Agents business line focuses on deploying intelligent, enterprise-grade AI agents that automate, assist, and augment customer-facing and operational workflows - securely, reliably, and at scale.<\/p>\n<p>This role sits at the heart of turning AI agent concepts into live, business-impacting solutions.<\/p>\n<h4>About the Role<\/h4>\n<p>The Project \/ Delivery Manager owns one critical question:<\/p>\n<p><strong>\"How do we execute what we promised?\"<\/strong><\/p>\n<p>You take the Solution Consultant\u2019s vision and turn it into a clear execution plan, structured backlog, and predictable delivery rhythm - from initial scoping through go-live and stabilization.<\/p>\n<p>You are the operational backbone of AI agent pilots and enterprise deployments, ensuring alignment across clients, engineering, data, and AI teams while keeping delivery on track.<\/p>\n<h4>Key Responsibilities<\/h4>\n<ol>\n <li><strong>Scoping & Handover from Solution Consultant<\/strong>\n <p>You step in once a pilot or project is conceptually approved.<\/p>\n <p><strong>Formal Handover<\/strong><\/p>\n <p>Receive full delivery context, including:<\/p>\n <ul>\n <li>Discovery findings<\/li>\n <li>Workflow maps and agent logic<\/li>\n <li>Success criteria and KPIs<\/li>\n <li>Pilot narrative and client expectations<\/li>\n <\/ul>\n <p>Clarify:<\/p>\n <ul>\n <li>Scope, constraints, dependencies, and assumptions<\/li>\n <li>Technical and operational boundaries<\/li>\n <\/ul>\n <p><strong>Scope Confirmation<\/strong><\/p>\n <p>Translate high-level workflows into clear delivery components:<\/p>\n <ul>\n <li>AI Agent versions (v0, v1, v2\u2026)<\/li>\n <li>Integrations, channels, and data sources<\/li>\n <li>Dashboards, reporting, and monitoring<\/li>\n <li>Training, enablement, and documentation<\/li>\n <\/ul>\n <p>Align internally and with the client on:<\/p>\n <ul>\n <li>What is in scope vs out of scope for each phase<\/li>\n <\/ul>\n <\/li>\n <li><strong>Detailed Planning & Backlog Management<\/strong>\n <p>This is where ideas become execution.<\/p>\n <p>You own:<\/p>\n <ul>\n <li><strong>Building the delivery plan and timeline:<\/strong><\/li>\n <ul>\n <li>Milestones, sprints, and go-live checkpoints<\/li>\n <li>Cross-team dependencies (AI, backend, integrations, data, CX ops)<\/li>\n <\/ul>\n <li><strong>Creating and maintaining the delivery backlog:<\/strong><\/li>\n <ul>\n <li>Break down deliverables into tasks and subtasks<\/li>\n <li>Assign clear owners (AI Agent Engineers, Backend, Frontend, Data, Solutions)<\/li>\n <\/ul>\n <li><strong>Keeping tools accurate and trusted:<\/strong><\/li>\n <ul>\n <li>Trello \/ Jira \/ Notion as the single source of truth<\/li>\n <li>Task status, blockers, due dates, and changes<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>Coordination & Day-to-Day Execution<\/strong>\n <p>You are the operational heartbeat of each pilot or project.<\/p>\n <p>Responsibilities include:<\/p>\n <ul>\n <li>Running regular execution cadences:<\/li>\n <ul>\n <li>Standups and check-ins<\/li>\n <li>Progress reviews and decision syncs<\/li>\n <\/ul>\n <li>Ensuring tight collaboration between:<\/li>\n <ul>\n <li>Solution Consultants (business & workflows)<\/li>\n <li>Engineering and AI teams (implementation)<\/li>\n <li>Client stakeholders (CX, IT, Operations, Compliance)<\/li>\n <\/ul>\n <li>Driving execution discipline:<\/li>\n <ul>\n <li>Clear meeting notes<\/li>\n <li>Action items with owners and deadlines<\/li>\n <li>Relentless follow-up until closure<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>Risk, Change & Stakeholder Management<\/strong>\n <p>AI agent delivery comes with moving parts - you own visibility and control.<\/p>\n <p>You will:<\/p>\n <ul>\n <li>Maintain a risk & issues log covering:<\/li>\n <ul>\n <li>Technical risks (data access, integrations, latency, environments)<\/li>\n <li>Business risks (scope creep, stakeholder shifts, external dependencies)<\/li>\n <\/ul>\n <li>Manage change transparently:<\/li>\n <ul>\n <li>Assess impact on scope, timelines, and delivery<\/li>\n <li>Align with stakeholders before execution<\/li>\n <\/ul>\n <li>Provide clear, consistent communication:<\/li>\n <ul>\n <li>Status updates<\/li>\n <li>Escalations when needed<\/li>\n <li>Expectation management throughout the lifecycle<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>UAT, Go-Live & Post-Go-Live Stabilization<\/strong>\n <p>Plan and coordinate:<\/p>\n <ul>\n <li>UAT cycles and acceptance criteria<\/li>\n <li>Go-live readiness and rollout plans<\/li>\n <\/ul>\n <p>Ensure smooth transition:<\/p>\n <ul>\n <li>Monitor early performance and issues<\/li>\n <li>Coordinate fixes and optimizations<\/li>\n <\/ul>\n <p>Own final handover:<\/p>\n <ul>\n <li>Documentation<\/li>\n <li>Support transition<\/li>\n <li>Clear ownership post-delivery<\/li>\n <\/ul>\n <\/li>\n<\/ol>\n<h4>Requirements<\/h4>\n<ul>\n <li>5-8 years in:\n <ul>\n <li>SaaS implementation<\/li>\n <li>Technical project management<\/li>\n <li>Digital or platform delivery<\/li>\n <\/ul>\n <\/li>\n <li>3+ years delivering enterprise projects with multiple stakeholders (business & IT)<\/li>\n <li>Proven experience with:\n <ul>\n <li>Integrations, APIs, and data-driven workflows<\/li>\n <li>Background in CX, contact centers, CRM, or customer-facing platforms is a strong plus<\/li>\n <li>Experience working closely with product and engineering teams in Agile\/Scrum environments<\/li>\n <\/ul>\n <\/li>\n<\/ul>\n<h4>Must-Have Skills<\/h4>\n<ul>\n <li><strong>Project & Delivery Excellence<\/strong>\n <ul>\n <li>Strong command of:\n <ul>\n <li>Scoping, timelines, milestones<\/li>\n <li>RAID (Risks, Assumptions, Issues, Dependencies)<\/li>\n <\/ul>\n <\/li>\n <li>Confident running:\n <ul>\n <li>Standups, execution reviews, steering meetings<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Technical Literacy (Non-Coding)<\/strong>\n <ul>\n <li>Comfortable with:\n <ul>\n <li>API-based integrations and webhooks<\/li>\n <li>Data flows between systems<\/li>\n <\/ul>\n <\/li>\n <li>Able to:\n <ul>\n <li>Read basic API documentation and JSON payloads<\/li>\n <li>Translate technical constraints into delivery decisions<\/li>\n <\/ul>\n <\/li>\n <li>Solid conceptual understanding of:\n <ul>\n <li>SaaS platforms<\/li>\n <li>LLMs and AI agent workflows<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Stakeholder Management & Communication<\/strong>\n <ul>\n <li>Can confidently manage:\n <ul>\n <li>CX leadership<\/li>\n <li>IT and engineering teams<\/li>\n <li>Internal product and AI stakeholders<\/li>\n <\/ul>\n <\/li>\n <li>Produces:\n <ul>\n <li>Clear documentation<\/li>\n <li>Actionable recaps<\/li>\n <li>Concise, honest status updates<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Execution Mindset<\/strong>\n <ul>\n <li>Turns ideas into:\n <ul>\n <li>Tasks, owners, and deadlines<\/li>\n <\/ul>\n <\/li>\n <li>Keeps delivery tools always current and reliable<\/li>\n <li>Strong sense of ownership and follow-through<\/li>\n <\/ul>\n <\/li>\n <li><strong>AI Project Awareness<\/strong>\n <ul>\n <li>Comfortable with:\n <ul>\n <li>Iterative AI delivery (experiments, versions, evaluation cycles)<\/li>\n <li>Data privacy, guardrails, and quality metrics<\/li>\n <\/ul>\n <\/li>\n <li>Understands that AI delivery is adaptive, not linear<\/li>\n <\/ul>\n <\/li>\n<\/ul>\n<h4>Why Join Lucidya\u2019s AI Agents Team<\/h4>\n<ul>\n <li>Work at the intersection of AI, CX, and enterprise delivery<\/li>\n <li>Shape how AI agents are deployed in real-world, high-impact environments<\/li>\n <li>Partner with strong product, AI, and engineering teams<\/li>\n <li>Own delivery end-to-end - not just coordination<\/li>\n <li>Help define delivery standards for a brand-new AI business line<\/li>\n<\/ul>\n<p>Apply now and help us redefine the future of customer experience with AI agents.<\/p><\/p><p><\/p>
Confidential
Jordan - Amman
<p><h4>About Lucidya<\/h4>\n<p>Lucidya is building the next generation of AI-powered customer experience solutions for enterprises across the MENA region. Our new AI Agents business line focuses on deploying intelligent, enterprise-grade AI agents that automate, assist, and augment customer-facing and operational workflows - securely, reliably, and at scale.<\/p>\n<p>This role sits at the heart of turning AI agent concepts into live, business-impacting solutions.<\/p>\n<h4>About the Role<\/h4>\n<p>The Project \/ Delivery Manager owns one critical question:<\/p>\n<p><strong>\"How do we execute what we promised?\"<\/strong><\/p>\n<p>You take the Solution Consultant\u2019s vision and turn it into a clear execution plan, structured backlog, and predictable delivery rhythm - from initial scoping through go-live and stabilization.<\/p>\n<p>You are the operational backbone of AI agent pilots and enterprise deployments, ensuring alignment across clients, engineering, data, and AI teams while keeping delivery on track.<\/p>\n<h4>Key Responsibilities<\/h4>\n<ol>\n <li><strong>Scoping & Handover from Solution Consultant<\/strong>\n <p>You step in once a pilot or project is conceptually approved.<\/p>\n <p><strong>Formal Handover<\/strong><\/p>\n <p>Receive full delivery context, including:<\/p>\n <ul>\n <li>Discovery findings<\/li>\n <li>Workflow maps and agent logic<\/li>\n <li>Success criteria and KPIs<\/li>\n <li>Pilot narrative and client expectations<\/li>\n <\/ul>\n <p>Clarify:<\/p>\n <ul>\n <li>Scope, constraints, dependencies, and assumptions<\/li>\n <li>Technical and operational boundaries<\/li>\n <\/ul>\n <p><strong>Scope Confirmation<\/strong><\/p>\n <p>Translate high-level workflows into clear delivery components:<\/p>\n <ul>\n <li>AI Agent versions (v0, v1, v2\u2026)<\/li>\n <li>Integrations, channels, and data sources<\/li>\n <li>Dashboards, reporting, and monitoring<\/li>\n <li>Training, enablement, and documentation<\/li>\n <\/ul>\n <p>Align internally and with the client on:<\/p>\n <ul>\n <li>What is in scope vs out of scope for each phase<\/li>\n <\/ul>\n <\/li>\n <li><strong>Detailed Planning & Backlog Management<\/strong>\n <p>This is where ideas become execution.<\/p>\n <p>You own:<\/p>\n <ul>\n <li><strong>Building the delivery plan and timeline:<\/strong><\/li>\n <ul>\n <li>Milestones, sprints, and go-live checkpoints<\/li>\n <li>Cross-team dependencies (AI, backend, integrations, data, CX ops)<\/li>\n <\/ul>\n <li><strong>Creating and maintaining the delivery backlog:<\/strong><\/li>\n <ul>\n <li>Break down deliverables into tasks and subtasks<\/li>\n <li>Assign clear owners (AI Agent Engineers, Backend, Frontend, Data, Solutions)<\/li>\n <\/ul>\n <li><strong>Keeping tools accurate and trusted:<\/strong><\/li>\n <ul>\n <li>Trello \/ Jira \/ Notion as the single source of truth<\/li>\n <li>Task status, blockers, due dates, and changes<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>Coordination & Day-to-Day Execution<\/strong>\n <p>You are the operational heartbeat of each pilot or project.<\/p>\n <p>Responsibilities include:<\/p>\n <ul>\n <li>Running regular execution cadences:<\/li>\n <ul>\n <li>Standups and check-ins<\/li>\n <li>Progress reviews and decision syncs<\/li>\n <\/ul>\n <li>Ensuring tight collaboration between:<\/li>\n <ul>\n <li>Solution Consultants (business & workflows)<\/li>\n <li>Engineering and AI teams (implementation)<\/li>\n <li>Client stakeholders (CX, IT, Operations, Compliance)<\/li>\n <\/ul>\n <li>Driving execution discipline:<\/li>\n <ul>\n <li>Clear meeting notes<\/li>\n <li>Action items with owners and deadlines<\/li>\n <li>Relentless follow-up until closure<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>Risk, Change & Stakeholder Management<\/strong>\n <p>AI agent delivery comes with moving parts - you own visibility and control.<\/p>\n <p>You will:<\/p>\n <ul>\n <li>Maintain a risk & issues log covering:<\/li>\n <ul>\n <li>Technical risks (data access, integrations, latency, environments)<\/li>\n <li>Business risks (scope creep, stakeholder shifts, external dependencies)<\/li>\n <\/ul>\n <li>Manage change transparently:<\/li>\n <ul>\n <li>Assess impact on scope, timelines, and delivery<\/li>\n <li>Align with stakeholders before execution<\/li>\n <\/ul>\n <li>Provide clear, consistent communication:<\/li>\n <ul>\n <li>Status updates<\/li>\n <li>Escalations when needed<\/li>\n <li>Expectation management throughout the lifecycle<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>UAT, Go-Live & Post-Go-Live Stabilization<\/strong>\n <p>Plan and coordinate:<\/p>\n <ul>\n <li>UAT cycles and acceptance criteria<\/li>\n <li>Go-live readiness and rollout plans<\/li>\n <\/ul>\n <p>Ensure smooth transition:<\/p>\n <ul>\n <li>Monitor early performance and issues<\/li>\n <li>Coordinate fixes and optimizations<\/li>\n <\/ul>\n <p>Own final handover:<\/p>\n <ul>\n <li>Documentation<\/li>\n <li>Support transition<\/li>\n <li>Clear ownership post-delivery<\/li>\n <\/ul>\n <\/li>\n<\/ol>\n<h4>Requirements<\/h4>\n<ul>\n <li>5-8 years in:\n <ul>\n <li>SaaS implementation<\/li>\n <li>Technical project management<\/li>\n <li>Digital or platform delivery<\/li>\n <\/ul>\n <\/li>\n <li>3+ years delivering enterprise projects with multiple stakeholders (business & IT)<\/li>\n <li>Proven experience with:\n <ul>\n <li>Integrations, APIs, and data-driven workflows<\/li>\n <li>Background in CX, contact centers, CRM, or customer-facing platforms is a strong plus<\/li>\n <li>Experience working closely with product and engineering teams in Agile\/Scrum environments<\/li>\n <\/ul>\n <\/li>\n<\/ul>\n<h4>Must-Have Skills<\/h4>\n<ul>\n <li><strong>Project & Delivery Excellence<\/strong>\n <ul>\n <li>Strong command of:\n <ul>\n <li>Scoping, timelines, milestones<\/li>\n <li>RAID (Risks, Assumptions, Issues, Dependencies)<\/li>\n <\/ul>\n <\/li>\n <li>Confident running:\n <ul>\n <li>Standups, execution reviews, steering meetings<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Technical Literacy (Non-Coding)<\/strong>\n <ul>\n <li>Comfortable with:\n <ul>\n <li>API-based integrations and webhooks<\/li>\n <li>Data flows between systems<\/li>\n <\/ul>\n <\/li>\n <li>Able to:\n <ul>\n <li>Read basic API documentation and JSON payloads<\/li>\n <li>Translate technical constraints into delivery decisions<\/li>\n <\/ul>\n <\/li>\n <li>Solid conceptual understanding of:\n <ul>\n <li>SaaS platforms<\/li>\n <li>LLMs and AI agent workflows<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Stakeholder Management & Communication<\/strong>\n <ul>\n <li>Can confidently manage:\n <ul>\n <li>CX leadership<\/li>\n <li>IT and engineering teams<\/li>\n <li>Internal product and AI stakeholders<\/li>\n <\/ul>\n <\/li>\n <li>Produces:\n <ul>\n <li>Clear documentation<\/li>\n <li>Actionable recaps<\/li>\n <li>Concise, honest status updates<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Execution Mindset<\/strong>\n <ul>\n <li>Turns ideas into:\n <ul>\n <li>Tasks, owners, and deadlines<\/li>\n <\/ul>\n <\/li>\n <li>Keeps delivery tools always current and reliable<\/li>\n <li>Strong sense of ownership and follow-through<\/li>\n <\/ul>\n <\/li>\n <li><strong>AI Project Awareness<\/strong>\n <ul>\n <li>Comfortable with:\n <ul>\n <li>Iterative AI delivery (experiments, versions, evaluation cycles)<\/li>\n <li>Data privacy, guardrails, and quality metrics<\/li>\n <\/ul>\n <\/li>\n <li>Understands that AI delivery is adaptive, not linear<\/li>\n <\/ul>\n <\/li>\n<\/ul>\n<h4>Why Join Lucidya\u2019s AI Agents Team<\/h4>\n<ul>\n <li>Work at the intersection of AI, CX, and enterprise delivery<\/li>\n <li>Shape how AI agents are deployed in real-world, high-impact environments<\/li>\n <li>Partner with strong product, AI, and engineering teams<\/li>\n <li>Own delivery end-to-end - not just coordination<\/li>\n <li>Help define delivery standards for a brand-new AI business line<\/li>\n<\/ul>\n<p>Apply now and help us redefine the future of customer experience with AI agents.<\/p><\/p><p><\/p>
Norwegian Refugee Council (NRC)
Jordan - Amman
<p ><u><span ><span ><span >What we are looking for</span></span></span></u></p>
<p ><span ><span >Are you a strategic Monitoring, Evaluation, Accountability and Learning (MEAL) leader who thrives on turning data into better decisions? Do you believe that local partnerships, evidence, and community voices should drive humanitarian action? We're looking for someone who combines technical excellence with strategic thinking and a passion for partnership. You will need to have sound knowledge and experience with systems within a well established international organisation preferably from humanitarian/ development sectors. </span></span></p>
<p ><u><span ><span ><span >What you will do</span></span></span></u></p>
<p ><span ><span >As the MEAL Manager, you will provide strategic leadership for Monitoring, Evaluation, Accountability and Learning across the Human Mobility Hub and its partner-led programmes. Working within a dynamic multi-country matrix structure, you will lead the development of MEAL systems, strengthen partner capacity, champion accountability to affected communities, and ensure evidence and learning drive programme quality and strategic decision-making. You'll collaborate closely with programme teams, partners, senior leadership, and NRC's Global MEAL Unit to embed a culture of learning, innovation, and continuous improvement.</span></span></p>
<p ><u><span ><span ><span >In this position you will:</span></span></span></u></p>
<ul >
<li class="ortl-align-justify" >
<p ><span ><span >Lead the design, implementation and continuous improvement of MEAL strategies, systems, standards and SOPs across the Human Mobility Hub.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Strengthen the quality of partner-led programmes through technical guidance, quality assurance, and capacity development.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Develop learning agendas, evaluations, and evidence generation that influence programme adaptation and organisational strategy.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Champion accountability by strengthening community feedback mechanisms and ensuring communities' voices shape programme decisions.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Support proposal development, logframes, theories of change, indicators, and MEAL budgets for donor-funded programmes.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Build and facilitate a vibrant MEAL Community of Practice that promotes peer learning and harmonised approaches across partners.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Promote ethical data management, safeguarding, data protection, and Safe & Inclusive Programming throughout all MEAL processes.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Lead the rollout of digital MEAL systems and information management platforms that improve programme quality and reporting.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Mentor and coach MEAL staff and partners while fostering a culture of collaboration, innovation, and continuous learning.</span></span></p>
</li>
</ul>
<p ><u><span ><span ><span >What you will bring</span></span></span></u></p>
<ul >
<li class="ortl-align-justify" >
<p ><span ><span >At least 6 years of progressive MEAL experience, including 3 years in a management role within an international NGO.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Experience supporting humanitarian or displacement programmes in complex or post-conflict environments.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Strong expertise in monitoring, evaluation, research, accountability, learning, and information management.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Demonstrated experience working with local partners and strengthening partner-led MEAL systems.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Excellent analytical skills and the ability to transform complex data into actionable insights.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Experience with digital data collection platforms, programme evaluations, and evidence generation.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Strong facilitation, coaching, and stakeholder engagement skills.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Fluency in English and Arabic (French is an advantage).</span></span></p>
</li>
</ul>
<p ><span ><span >Please download </span></span><a href="https://norwegianrefugeecouncil.sharepoint.com/:w:/s/JDsforNRCPeople/IQDuS3wLePOuR7Qz9nOe9yFwAV1pNlADuiJ5DQqBE4B45h8?e=gnB0TJ" ><span ><span >the detailed job description</span></span></a><span ><span > to learn more about the position.</span></span></p>
<p ><u><span ><span ><span >What we offer</span></span></span></u></p>
<ul >
<li class="ortl-align-justify" >
<p ><span ><span >Duty station: Amman, Jordan; Damascus, Syria; Beirut, Lebanon; Tunis, Tunisia</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Fixed term contract: 6 months (possibility of renewal based on availability of funding)</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Travel: 30% to areas of operation.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Salary/benefits: Grade 9 on NRC's grading structure. </span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</span></span></p>
</li>
</ul>
<p ><a href="https://www.nrc.no/career/what-we-offer/" ><span ><span >Find out more about the benefits of working for NRC</span></span></a></p>
<p ><span ><span >Important information about the application process</span></span></p>
<ul >
<li class="ortl-align-justify" >
<p ><span ><span >We invite applications from qualified candidates matching the profile. Applicants must be legally eligible to work in Amman Jordan, We are unable to provide work permits or visa sponsorships for this position.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Please ensure you attach copies of your academic and professional certificates. </span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Submit your application and CV in English, taking care to attach your latest CV.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.</span></span></p>
</li>
</ul>
<p ><span ><span ><span >Why NRC?</span></span></span></p>
<p ><span ><span >At NRC, you'll join one of the world's leading humanitarian organisations, recognised for its commitment to principled action, innovation, and localisation.</span></span></p>
<p ><span ><span >This role offers the opportunity to:</span></span></p>
<ul >
<li class="ortl-align-justify" >
<p ><span ><span >Influence the future of humanitarian programming across North Africa.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Work alongside diverse local partners to strengthen locally led responses.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Lead strategic learning that shapes organisational decision-making beyond the pilot phase.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Collaborate with global technical experts and contribute to advancing NRC's MEAL practices worldwide.</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >Make a tangible difference in the lives of people affected by displacement and migration.</span></span></p>
</li>
</ul>
<p ><span ><span >If you're ready to lead with evidence, inspire learning, and help shape the future of humanitarian action, apply today. Apply now and be part of building smarter, more accountable, and locally led humanitarian responses.</span></span></p>
<p ><span ><span >The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.</span></span></p>
<p ><a href="https://vimeo.com/736782633" ><span ><span >Watch this short video</span></span></a><span ><span > to see NRC in action.</span></span></p>
<p ><span ><span >We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:</span></span></p>
<ul >
<li class="ortl-align-justify" >
<p ><span ><span >do demanding and professional work, often in challenging contexts</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >join a work culture that empowers every employee to share ideas and take responsibility</span></span></p>
</li>
<li class="ortl-align-justify" >
<p ><span ><span >be part of a welcoming and supportive community committed to human dignity</span></span></p>
</li>
</ul>
<p ><a href="https://www.nrc.no/" ><span ><span >Learn more about NRC</span></span></a></p>
<p ><a href="https://www.nrc.no/globalassets/pdf/reports/human-mobility-hub/human-mobility-hub.pdf" ><span ><span >Learn more about the Human Mobility Hub </span></span></a></p>
Confidential
Jordan - Amman
<p><h4>About Lucidya<\/h4>\n<p>Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand, engage, and retain customers at scale.<\/p>\n<p>Unlike traditional platforms that stop at reporting and dashboards, Lucidya combines proprietary AI, deep language understanding, and autonomous workflows to help organizations move from insight to action. Our technology is built in-house and trained on millions of multilingual customer conversations, enabling brands across the MENA region to make better decisions, deliver better experiences, and build stronger customer relationships.<\/p>\n<p>As AI reshapes how businesses operate, we're building products that make customer understanding faster, more accurate, and more actionable than ever before.<\/p>\n\n<h4>Why this role matters<\/h4>\n<p>Most organizations today are overwhelmed with customer data.<\/p>\n<p>Conversations are happening across social media, surveys, reviews, support tickets, messaging channels, and countless other touchpoints. The challenge isn't collecting the data anymore. It's knowing what matters and what to do next.<\/p>\n<p>The Monitoring & Research domain sits at the center of that challenge.<\/p>\n<p>This is where customers come to understand public perception, identify emerging trends, monitor competitors, measure customer sentiment, and uncover the insights that drive business decisions. It is one of the most strategically important parts of Lucidya's platform and one of the biggest opportunities for innovation as AI transforms how research and customer intelligence are done.<\/p>\n<p>As Senior Product Manager, you'll be responsible for shaping how thousands of users discover, trust, and act on insights generated from millions of customer conversations.<\/p>\n<p>You'll be joining a team that values ownership over hierarchy, customer outcomes over feature output, and learning over certainty. We move quickly, challenge assumptions, and expect product leaders to bring strong opinions while remaining open to changing their minds when the evidence says otherwise.<\/p>\n<p>If you're excited by complex customer problems, AI-powered products, and the opportunity to define the future of customer intelligence in a region where world-class solutions are still emerging, this role will give you significant room to make an impact.<\/p>\n\n<h4>What you'll do<\/h4>\n<p><strong>Own the future of Monitoring & Research at Lucidya<\/strong><br>\nYou'll define the vision, strategy, and roadmap across three key product areas:<\/p>\n<ul>\n<li>Social listening<\/li>\n<li>Managed channels analytics<\/li>\n<li>Voice of Customer (VoC)<\/li>\n<\/ul>\n<p>Your responsibility isn't simply delivering features. It's ensuring customers can confidently answer critical business questions about their customers, markets, competitors, and brand performance.<\/p>\n\n<p><strong>Turn customer signals into decisions<\/strong><br>\nYou'll spend significant time understanding how customers currently make decisions, where they struggle to find trustworthy insights, and what prevents them from taking action.<\/p>\n<p>You'll use those learnings to build products that help customers move beyond reporting and toward clear recommendations, meaningful insights, and measurable business outcomes.<\/p>\n\n<p><strong>Lead discovery before delivery<\/strong><br>\nYou'll challenge assumptions, validate problems, and ensure we're solving issues that matter before resources are committed.<\/p>\n<p>You'll regularly engage customers, prospects, Customer Success teams, and internal stakeholders to uncover opportunities and validate product direction.<\/p>\n<p>Success in this role means building the right thing, not simply building things quickly.<\/p>\n\n<p><strong>Raise the quality bar for AI-powered insights<\/strong><br>\nAs AI becomes increasingly central to our platform, you'll help define what \"trustworthy AI\" means in practice.<\/p>\n<p>You'll work closely with AI, Data, Design, and Engineering teams to improve:<\/p>\n<ul>\n<li>Insight accuracy<\/li>\n<li>Sentiment quality<\/li>\n<li>Explainability<\/li>\n<li>Relevance<\/li>\n<li>Customer trust<\/li>\n<\/ul>\n<p>You'll constantly ask whether an insight is genuinely useful, not just technically impressive.<\/p>\n\n<p><strong>Make difficult prioritization decisions<\/strong><br>\nNot every good idea belongs on the roadmap.<\/p>\n<p>You'll evaluate opportunities using customer feedback, product data, market insights, commercial priorities, and strategic impact.<\/p>\n<p>You'll make trade-offs transparently and help the organization understand why certain bets are worth making while others are not.<\/p>\n\n<p><strong>Drive product adoption and business impact<\/strong><br>\nYou'll closely monitor customer behavior, adoption patterns, retention drivers, churn signals, and feedback loops.<\/p>\n<p>You'll use those insights to continuously improve the product and ensure the work being delivered creates measurable value for both customers and the business.<\/p>\n\n<p><strong>Be a leader beyond product<\/strong><br>\nYou'll collaborate across Engineering, Design, AI, Customer Success, Sales, Marketing, and Leadership teams.<\/p>\n<p>You'll help create alignment, provide clarity during ambiguity, and contribute to building a culture where teams are empowered to solve problems rather than simply execute requirements.<\/p>\n\n<h4>Requirements<\/h4>\n<h4>Who you are<\/h4>\n<ul>\n<li>You have strong product fundamentals<br>\nYou have at least 5 years of product management experience, ideally within B2B SaaS environments.<br>\nYou know how to take a problem from discovery through validation, delivery, measurement, and iteration.<br>\nYou understand that product management is ultimately about creating customer and business value, not managing backlogs.<\/li>\n<li>You simplify complexity<br>\nYou're comfortable working with large datasets, analytics platforms, AI-powered products, or technically complex systems.<br>\nMore importantly, you know how to transform complexity into experiences that feel intuitive and useful to customers.<\/li>\n<li>You stay close to customers<br>\nYou don't rely solely on internal opinions to make decisions.<br>\nYou regularly speak with customers, investigate workflows, validate assumptions, and seek evidence before committing to a direction.<br>\nYou're naturally curious about how people work and where products create friction in their lives.<\/li>\n<li>You are comfortable making decisions with incomplete information<br>\nYou won't always have perfect data.<br>\nYou can balance analysis with action, make informed decisions under uncertainty, and adapt when new information becomes available.<\/li>\n<li>You communicate with clarity<br>\nYou can explain technical concepts to non-technical audiences and customer problems to technical teams.<br>\nYou build alignment through clear thinking, structured communication, and transparency.<\/li>\n<li>You care about outcomes<br>\nYou measure success by customer adoption, customer value, and business impact rather than the number of features released.<br>\nYou're willing to challenge existing thinking when you believe there's a better way to solve a problem.<\/li>\n<\/ul>\n\n<h4>Bonus points if you have<\/h4>\n<ul>\n<li>Experience with social listening, media monitoring, Voice of Customer, customer intelligence, or research platforms<\/li>\n<li>Experience building AI-powered, analytics-heavy, or data-intensive products<\/li>\n<li>Familiarity with sentiment analysis, NLP, LLMs, recommendation systems, or automated research workflows<\/li>\n<li>Experience working with Arabic-language products, dialects, or regional customer behaviors<\/li>\n<li>Knowledge of MENA markets, particularly Saudi Arabia and the GCC<\/li>\n<li>Experience with platforms such as Brandwatch, Sprinklr, Meltwater, Talkwalker, Qualtrics, Medallia, or Brand24<\/li>\n<\/ul>\n\n<h4>What success looks like<\/h4>\n<ul>\n<li>Within your first 12 months:<\/li>\n<li>Customers trust Lucidya's insights enough to use them in critical business decisions<\/li>\n<li>Product adoption and engagement across Monitoring & Research increase meaningfully<\/li>\n<li>AI-powered insight experiences become more accurate, actionable, and differentiated<\/li>\n<li>Clear product strategy and prioritization frameworks are established across the domain<\/li>\n<li>Customer feedback consistently influences roadmap decisions<\/li>\n<li>Cross-functional teams have strong alignment around goals, priorities, and outcomes<\/li>\n<\/ul>\n\n<p>Lucidya is an equal opportunity employer. We believe great teams are built through diverse experiences, perspectives, and backgrounds. If you're excited about the opportunity but don't meet every requirement, we encourage you to apply anyway.<\/p><\/p><p><\/p>
Confidential
Jordan - Amman
<p><h4>About Lucidya<\/h4>\n<p>Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand, engage, and retain customers at scale.<\/p>\n<p>Unlike traditional platforms that stop at reporting and dashboards, Lucidya combines proprietary AI, deep language understanding, and autonomous workflows to help organizations move from insight to action. Our technology is built in-house and trained on millions of multilingual customer conversations, enabling brands across the MENA region to make better decisions, deliver better experiences, and build stronger customer relationships.<\/p>\n<p>As AI reshapes how businesses operate, we're building products that make customer understanding faster, more accurate, and more actionable than ever before.<\/p>\n\n<h4>Why this role matters<\/h4>\n<p>Most organizations today are overwhelmed with customer data.<\/p>\n<p>Conversations are happening across social media, surveys, reviews, support tickets, messaging channels, and countless other touchpoints. The challenge isn't collecting the data anymore. It's knowing what matters and what to do next.<\/p>\n<p>The Monitoring & Research domain sits at the center of that challenge.<\/p>\n<p>This is where customers come to understand public perception, identify emerging trends, monitor competitors, measure customer sentiment, and uncover the insights that drive business decisions. It is one of the most strategically important parts of Lucidya's platform and one of the biggest opportunities for innovation as AI transforms how research and customer intelligence are done.<\/p>\n<p>As Senior Product Manager, you'll be responsible for shaping how thousands of users discover, trust, and act on insights generated from millions of customer conversations.<\/p>\n<p>You'll be joining a team that values ownership over hierarchy, customer outcomes over feature output, and learning over certainty. We move quickly, challenge assumptions, and expect product leaders to bring strong opinions while remaining open to changing their minds when the evidence says otherwise.<\/p>\n<p>If you're excited by complex customer problems, AI-powered products, and the opportunity to define the future of customer intelligence in a region where world-class solutions are still emerging, this role will give you significant room to make an impact.<\/p>\n\n<h4>What you'll do<\/h4>\n<p><strong>Own the future of Monitoring & Research at Lucidya<\/strong><br>\nYou'll define the vision, strategy, and roadmap across three key product areas:<\/p>\n<ul>\n<li>Social listening<\/li>\n<li>Managed channels analytics<\/li>\n<li>Voice of Customer (VoC)<\/li>\n<\/ul>\n<p>Your responsibility isn't simply delivering features. It's ensuring customers can confidently answer critical business questions about their customers, markets, competitors, and brand performance.<\/p>\n\n<p><strong>Turn customer signals into decisions<\/strong><br>\nYou'll spend significant time understanding how customers currently make decisions, where they struggle to find trustworthy insights, and what prevents them from taking action.<\/p>\n<p>You'll use those learnings to build products that help customers move beyond reporting and toward clear recommendations, meaningful insights, and measurable business outcomes.<\/p>\n\n<p><strong>Lead discovery before delivery<\/strong><br>\nYou'll challenge assumptions, validate problems, and ensure we're solving issues that matter before resources are committed.<\/p>\n<p>You'll regularly engage customers, prospects, Customer Success teams, and internal stakeholders to uncover opportunities and validate product direction.<\/p>\n<p>Success in this role means building the right thing, not simply building things quickly.<\/p>\n\n<p><strong>Raise the quality bar for AI-powered insights<\/strong><br>\nAs AI becomes increasingly central to our platform, you'll help define what \"trustworthy AI\" means in practice.<\/p>\n<p>You'll work closely with AI, Data, Design, and Engineering teams to improve:<\/p>\n<ul>\n<li>Insight accuracy<\/li>\n<li>Sentiment quality<\/li>\n<li>Explainability<\/li>\n<li>Relevance<\/li>\n<li>Customer trust<\/li>\n<\/ul>\n<p>You'll constantly ask whether an insight is genuinely useful, not just technically impressive.<\/p>\n\n<p><strong>Make difficult prioritization decisions<\/strong><br>\nNot every good idea belongs on the roadmap.<\/p>\n<p>You'll evaluate opportunities using customer feedback, product data, market insights, commercial priorities, and strategic impact.<\/p>\n<p>You'll make trade-offs transparently and help the organization understand why certain bets are worth making while others are not.<\/p>\n\n<p><strong>Drive product adoption and business impact<\/strong><br>\nYou'll closely monitor customer behavior, adoption patterns, retention drivers, churn signals, and feedback loops.<\/p>\n<p>You'll use those insights to continuously improve the product and ensure the work being delivered creates measurable value for both customers and the business.<\/p>\n\n<p><strong>Be a leader beyond product<\/strong><br>\nYou'll collaborate across Engineering, Design, AI, Customer Success, Sales, Marketing, and Leadership teams.<\/p>\n<p>You'll help create alignment, provide clarity during ambiguity, and contribute to building a culture where teams are empowered to solve problems rather than simply execute requirements.<\/p>\n\n<h4>Requirements<\/h4>\n<h4>Who you are<\/h4>\n<ul>\n<li>You have strong product fundamentals<br>\nYou have at least 5 years of product management experience, ideally within B2B SaaS environments.<br>\nYou know how to take a problem from discovery through validation, delivery, measurement, and iteration.<br>\nYou understand that product management is ultimately about creating customer and business value, not managing backlogs.<\/li>\n<li>You simplify complexity<br>\nYou're comfortable working with large datasets, analytics platforms, AI-powered products, or technically complex systems.<br>\nMore importantly, you know how to transform complexity into experiences that feel intuitive and useful to customers.<\/li>\n<li>You stay close to customers<br>\nYou don't rely solely on internal opinions to make decisions.<br>\nYou regularly speak with customers, investigate workflows, validate assumptions, and seek evidence before committing to a direction.<br>\nYou're naturally curious about how people work and where products create friction in their lives.<\/li>\n<li>You are comfortable making decisions with incomplete information<br>\nYou won't always have perfect data.<br>\nYou can balance analysis with action, make informed decisions under uncertainty, and adapt when new information becomes available.<\/li>\n<li>You communicate with clarity<br>\nYou can explain technical concepts to non-technical audiences and customer problems to technical teams.<br>\nYou build alignment through clear thinking, structured communication, and transparency.<\/li>\n<li>You care about outcomes<br>\nYou measure success by customer adoption, customer value, and business impact rather than the number of features released.<br>\nYou're willing to challenge existing thinking when you believe there's a better way to solve a problem.<\/li>\n<\/ul>\n\n<h4>Bonus points if you have<\/h4>\n<ul>\n<li>Experience with social listening, media monitoring, Voice of Customer, customer intelligence, or research platforms<\/li>\n<li>Experience building AI-powered, analytics-heavy, or data-intensive products<\/li>\n<li>Familiarity with sentiment analysis, NLP, LLMs, recommendation systems, or automated research workflows<\/li>\n<li>Experience working with Arabic-language products, dialects, or regional customer behaviors<\/li>\n<li>Knowledge of MENA markets, particularly Saudi Arabia and the GCC<\/li>\n<li>Experience with platforms such as Brandwatch, Sprinklr, Meltwater, Talkwalker, Qualtrics, Medallia, or Brand24<\/li>\n<\/ul>\n\n<h4>What success looks like<\/h4>\n<ul>\n<li>Within your first 12 months:<\/li>\n<li>Customers trust Lucidya's insights enough to use them in critical business decisions<\/li>\n<li>Product adoption and engagement across Monitoring & Research increase meaningfully<\/li>\n<li>AI-powered insight experiences become more accurate, actionable, and differentiated<\/li>\n<li>Clear product strategy and prioritization frameworks are established across the domain<\/li>\n<li>Customer feedback consistently influences roadmap decisions<\/li>\n<li>Cross-functional teams have strong alignment around goals, priorities, and outcomes<\/li>\n<\/ul>\n\n<p>Lucidya is an equal opportunity employer. We believe great teams are built through diverse experiences, perspectives, and backgrounds. If you're excited about the opportunity but don't meet every requirement, we encourage you to apply anyway.<\/p><\/p><p><\/p>
Client of Aroma City Group
Jordan - Amman
<ul ><li >Bachelor s degree in Finance, Accounting, or a related field; professional certifications (CMA, CPA, or ACCA) are strongly preferred.</li><li >8 to 12 years of progressive accounting and financial leadership experience, preferably within healthcare, medical equipment, pharmaceuticals, or commercial distribution.</li><li >Advanced, hands-on proficiency in Oracle ERP (Financials modules), medical equipment revenue/inventory accounting, import costing, and financial reporting.</li><li >Very good to fluent English and native/fluent Arabic required.</li><li >Based in Amman, Jordan</li><li >5 working days per week; immediate to 30-day joining preference.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>
AccorHotels
Jordan - Amman
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br>
Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p>Leads and supports all guest experience initiatives at the property.<br>
Supports GM in driving a guest centric culture in the hotel and create awareness and understanding among all ambassadors on the importance of guest experience.<br>
Reviews and communicates the brand assurance program and all new brand/quality initiatives effectively to all stakeholders.<br>
Works with and supports department heads to prepare for LQA or BARE brand assurance audits as applicable to the hotel.<br>
Conducts regular property self-assessments on the operational brand standards and other quality programs including cross-departmental audits through iAuditor and other tools.<br>
Represents guest experience (voice of the guest) at the morning hotel briefing with updates and highlights points for improvement and guest praise.<br>
Reviews VOG performance and guest feedback daily, identifies trends and areas for improvement on a regular basis and shares with relevant stakeholders.<br>
Conducts a weekly VOG meeting with individual department heads, communicates performance, supports and pushes management action plan (MAP) efforts.<br>
Leads and develops a team of guest experience ambassadors within the hotel to conduct deep dives/self-assessments and identify improvement opportunities and solutions.<br>
Reviews MAPs proposed by each department post-LQA or BARE mystery visit and supports and follows up implementation by department heads.<br>
Monitors results of other quality management programs such as ResaVision and follows up action plans from the relevant department heads whenever necessary.<br>
Champions the internal communication of guest experience related matters and updates to all ambassadors in the hotel.<br>
Maintains direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback.<br>
Works closely with department heads to assess service standards and delivery on a regular basis.<br>
Ensures that the relevant teams and stakeholders respond to all guest feedback, e.g. VOG GSS, and consumer-generated content on various social media sites or travel sites (100% of the negative reviews/feedback, but none of the positive reviews/feedback except for those on GSS and TripAdvisor).<br>
Reviews and communicates best practices implemented in other hotels within the brand, follow-up on implementation at the property when relevant.<br>
Responsible for implementation and application of Local Measure along with e-commerce or marketing team.</p>
<h4>Qualifications</h4>
<ul>
<li>Bachelor’s degree in hospitality or related areas</li>
<li>Strong user knowledge of Microsoft Outlook and Microsoft Office tools</li>
<li>Relevant work experience with internationally reputed hotel chains is preferred</li>
<li>Strong background in hotel operations or service industry (in a client facing role); (2-5 years)</li>
</ul>
<h4>Additional information</h4>
<ul>
<li>Experience is an asset</li>
<li>Prior experience working with Opera or a related system</li>
<li>Strong interpersonal and problem solving abilities</li>
<li>Fluency in English, additional languages are a plus</li>
</ul></p><p></p>