Restaurants Manager Jobs in Jordan

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Company Description <br> <p> <strong>About Orient Express</strong> </p> <p>Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome which will be followed by Orient Express Venezia at Palazzo Don Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L Orient Express train to railways. Since 2022, Orient Express is part of Accor Group s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express.</p> <br> <div>Job Description</div> <br> <p> </p> <p> Provide professional and personalized wine recommendations, pairing suggestions, and beverage guidance to guests.<br> Perform wine service according to fine-dining and five-star hotel standards, including correct presentation, opening, and pouring techniques.<br> Support the management, organization, and maintenance of the wine cellar, ensuring proper storage conditions and stock rotation.<br> Assist in monitoring wine inventory levels, reporting shortages, breakages, and quality issues.<br> Contribute to the development, updating, and presentation of the wine list in line with the restaurant s concept and positioning.<br> Collaborate closely with the kitchen brigade to ensure harmonious food and wine pairings.<br> Support the training of service staff on wine knowledge, service techniques, and beverage upselling.<br> Ensure compliance with hygiene, safety, and food &amp; beverage service standards.<br> Assist in controlling beverage costs, minimizing waste, and supporting revenue optimization through informed sales.<br> Manage guest preferences, special requests, and VIP experiences with discretion and professionalism.<br> Participate in wine tastings, supplier meetings, and product evaluations as required.<br> Uphold the hotel s brand values, grooming standards, and luxury service culture at all times.</p> <br> <div>Additional Information</div> <br> <ul> <li>A competitive salary package</li> <li>ALL - Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.</li> <li>Learning &amp; development: Opportunity to develop your talent and grow within your property and across the world! </li> </ul></div></section>

<p><h4>Position summary</h4> <p>Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Check quality and quantity of all stock and supplies. Requisition all supplies. Perform bottle-for-bottle liquor restock. Communicate last call at designated closing time. Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles.</p> <p>Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Obtain change required for expected business level, and keep bank secure at all times. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Anticipate and communicate replenishment needs promptly. Ensure staff is working together as a team.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and</p><p></p>

<p><h4>Position summary</h4> <p>Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Check quality and quantity of all stock and supplies. Requisition all supplies. Perform bottle-for-bottle liquor restock. Communicate last call at designated closing time. Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles.</p> <p>Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Obtain change required for expected business level, and keep bank secure at all times. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Anticipate and communicate replenishment needs promptly. Ensure staff is working together as a team.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and</p><p></p>

<p><h4>Position summary</h4> <p>Serve food courses and alcoholic beverages to guests. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Follow cycle time guidelines for all meals. Maintain cleanliness of work areas throughout the day. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed. Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,</p><p></p>

<p>The Business Development Manager is accountable for researching and identifying new opportunities to grow, develop business and propose new potential deals while leading on projects from introduction to implementation. S/He studies financial impacts, reviews the organization positioning, analyzes market trends and forges strong relationships with internal and external stakeholders.</p><p>Main Duties and Responsibilities</p><ul><li>Identify, develop, and secure new business opportunities within the hospitality sector, across Jordan, the Levant region, and GCC markets, including hotels, hotel chains, resorts, restaurants, caf s, catering companies, and entertainment venues.</li><li>Drive sales growth for the Hospitality Business Unit by promoting hospitality technology solutions, including Property Management Systems (PMS), Point of Sale (POS), inventory and procurement solutions, guest experience platforms, mobility solutions, and hospitality infrastructure services.</li><li>Build and maintain strong relationships with hotel owners, general managers, F&amp;B directors, IT managers, corporate hospitality groups, and other key decision-makers across Jordan, the Levant region, and GCC markets.</li><li>Develop and execute strategic account plans to increase market penetration and expand JDS's presence within the hospitality sector.</li><li>Identify opportunities to cross-sell JDS solutions across other business units, including cloud services, cybersecurity, networking, data center solutions, managed services, ERP, and AI and digital transformation initiatives.</li><li>Conduct market research and competitor analysis to identify emerging hospitality trends, customer needs, and new revenue opportunities.</li><li>Prepare and deliver compelling customer presentations, business proposals, and solution demonstrations tailored to hospitality clients.</li><li>Manage the complete sales cycle from lead generation to opportunity qualification, proposal submission, negotiation, contract closure, and account growth.</li><li>Collaborate with pre-sales, technical, and project delivery teams to design comprehensive solutions that address customer business objectives.</li><li>Establish strategic partnerships with hospitality technology vendors, consultants, operators, and industry associations to strengthen market positioning.</li><li>Maintain an accurate sales pipeline, forecasts, and business development reports, ensuring achievement of annual sales targets and profitability objectives.</li><li>Participate in industry events, exhibitions, hospitality conferences, and networking activities to generate leads and enhance brand visibility.</li><li>Monitor customer satisfaction and ensure successful post-sales engagement, identifying opportunities for additional business and long-term partnerships.</li><li>Stay updated on hospitality technology innovations, operational best practices, and digital transformation trends impacting hotels and F&amp;B operations.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in business administration, Hospitality Management, Information Technology, or a related field. Strong experience within the hospitality industry, hospitality technology, hotel operations, or F&amp;B solutions. Proven track record of achieving sales targets and developing strategic customer relationships. Excellent presentation, negotiation, and communication skills. Ability to engage with C-level executives and hotel management teams. Familiarity with hospitality solutions such as Oracle Hospitality, PMS, POS, ERP, CRM, cloud, and IT infrastructure solutions is highly desirable.</p><p>Education Bachelor s degree in Business Administration or any other related field.</p><p>Experience 5-10 years of experience in business development, sales, or account management.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).<br>CANDIDATE PROFILE<br>Education and Experience<br>• High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Leading Kitchen Operations for Property<br>• Leads kitchen management team.<br>• Provides direction for all day-to-day operations.<br>• Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Ensures property policies are administered fairly and consistently.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Demonstrate new cooking techniques and equipment to staff.<br>Setting and Maintaining Goals for Culinary Function and Activities<br>• Develops and implements guidelines and control procedures for purchasing and receiving areas.<br>• Establishes goals including performance goals, budget goals, team goals, etc.<br>• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<br>• Manages department controllable expenses including food cost, supplies, uniforms and equipment.<br>• Participates in the budgeting process for areas of responsibility.<br>• Knows and implements the brand's safety standards.<br>Ensuring Culinary Standards and Responsibilities are Met<br>• Provides direction for menu development.<br>• Monitors the quality of raw and cooked food products to ensure that standards are met.<br>• Determines how food should be presented, and create decorative food displays.<br>• Recognizes superior quality products, presentations and flavor.<br>• Ensures compliance with food handling and sanitation standards.<br>• Follows proper handling and right temperature of all food products.<br>• Ensures employees maintain required food handling and sanitation certifications.<br>• Maintains purchasing, receiving and food storage standards.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>Ensuring Exceptional Customer Service<br>• Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Responds to and handles guest problems and complaints.<br>• Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>Managing and Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Ensures employees are treated fairly and equitably.<br>• Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.<br>• Administers the performance appraisal process for direct report managers.<br>• Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.<br>• Observes service behaviors of employees and provides feedback to individuals and or managers.<br>• Manages employee progressive discipline procedures for areas of responsibility.<br>• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<br>Additional Responsibilities&nbsp;<br>• Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p><h4>Job summary</h4> <p>Functions as the leader of the property’s sales department for W Amman, The St Regis Amman, Al Manara A Luxury Collection Aqaba and the Westin Aqaba properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <p><strong>Required:</strong></p> <ul> <li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.</li> <li>OR</li> <li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.</li> </ul> <p><strong>Preferred:</strong></p> <ul> <li>4 year college degree.</li> <li>Demonstrated skills in supervising a team.</li> <li>Lodging sales experience.</li> <li>Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.</li> </ul> <h4>Core work activities</h4> <h5>Managing sales activities</h5> <ul> <li>Manages the development of a strategic account plan for the demand generators in the market.</li> <li>Manages the property's reactive and proactive sales efforts.</li> <li>Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.</li> <li>Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.</li> <li>Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.</li> <li>Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.</li> <li>Attends sales strategy meetings to provide input on weekly and overall sales strategy.</li> <li>Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.</li> <li>Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.</li> <li>Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.</li> <li>Serves as the sales contact for customers; serves as the customer advocate.</li> <li>Serves as hotel authority on sales processes and sales contracts.</li> <li>Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.</li> <li>Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.</li> <li>Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.</li> <li>Supports the General Manager by coordinating crisis communications.</li> <li>Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.</li> <li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li> <li>Participates in and practices daily service basics of the brand (e.g., Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).</li> <li>Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.</li> <li>Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.</li> <li>Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.</li> <li>Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s sales objectives.</li> <li>Interfaces with regional marketing communications for regional and national promotions pull through.</li> <li>Performs other duties, as assigned, to meet business needs.</li> </ul> <h5>Building successful relationships</h5> <ul> <li>Develops strong partnerships with local organizations to further increase brand/product awareness.</li> <li>Develops and manages internal key stakeholder relationships.</li> <li>Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.</li> <li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.</li> <li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.</li> <li>Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li> </ul> <h5>Leadership</h5> <ul> <li>Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.</li> <li>Develops sales goals and strategies and verifies alignment with the brand business strategy.</li> <li>Executes the sales strategy in order to meet individual booking goals for both self and staff.</li> <li>Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.</li> <li>Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.</li> <li>Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.</li> <li>Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.</li> <li>Creates effective structures, processes, jobs and performance management systems are in place.</li> <li>Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.</li> <li>Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.</li> <li>Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.</li> <li>Supports tools and training resources to educate sales associates on winning catering solutions.</li> <li>Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales and marketing talent; works with HR to anticipate future talent needs based on business growth plans.</li> <li>Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.</li> <li>Transfers functional knowledge and develops group sales skills of other discipline managers.</li> <li>Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.</li> <li>Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.</li> <li>Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>W Hotels’ mission is to ignite curiosity, expand worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Consistently offer professional, friendly and engaging service.<br> Ensure prompt and courteous service is extended to both internal and external customers.<br> Escort visitors during site inspections.<br> Prioritize all telephone calls and in-person visitors, scheduling appointments as required.<br> Maintain a positive relationship with all guests, vendors, colleagues and global sales network.<br> Ensure all sales promotional literature is current and updated.<br> Update convention bureau lists.<br> Prepare and disseminate month-end reports.<br> Provide all administrative duties for the sales office.<br> Assist with the maintenance of accounts, contact, activity and business details within appropriate software applications.<br> Follow departmental policies and procedures.<br> Follow all safety policies.<br> Other duties as assigned.</p> <h4>Qualifications</h4> <ul> <li>Previous sales or administrative experience preferred.</li> <li>Computer literate in Microsoft Windows applications and/or relevant computer applications required.</li> <li>University/College degree in a related discipline an asset.</li> <li>Excellent communication skills, both written and verbal required.</li> <li>Strong interpersonal and problem-solving abilities.</li> <li>Highly responsible and reliable.</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Consistently offer professional, friendly and engaging service.<br> Ensure prompt and courteous service is extended to both internal and external customers.<br> Escort visitors during site inspections.<br> Prioritize all telephone calls and in-person visitors, scheduling appointments as required.<br> Maintain a positive relationship with all guests, vendors, colleagues and global sales network.<br> Ensure all sales promotional literature is current and updated.<br> Update convention bureau lists.<br> Prepare and disseminate month-end reports.<br> Provide all administrative duties for the sales office.<br> Assist with the maintenance of accounts, contact, activity and business details within appropriate software applications.<br> Follow departmental policies and procedures.<br> Follow all safety policies.<br> Other duties as assigned.</p> <h4>Qualifications</h4> <ul> <li>Previous sales or administrative experience preferred.</li> <li>Computer literate in Microsoft Windows applications and/or relevant computer applications required.</li> <li>University/College degree in a related discipline an asset.</li> <li>Excellent communication skills, both written and verbal required.</li> <li>Strong interpersonal and problem-solving abilities.</li> <li>Highly responsible and reliable.</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>We are looking for a passionate Junior Sous Chef with experience in Peruvian cuisine to assist in daily kitchen operations. The successful candidate will support the Sous Chef in food preparation, quality control, and team supervision, while contributing to the authentic Peruvian dining experience through knowledge of traditional recipes and cooking methods:</p> <ul> <li>Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to hotel recipes and standards</li> <li>Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues</li> <li>Conduct daily shift briefings to kitchen colleagues in absence of the Sous Chef</li> <li>Ensure all kitchen colleagues are aware of standards and expectations</li> <li>Liaise with the Outlet Chef to keep open lines of communication regarding guest feedback</li> <li>Maintain proper rotation of product in all chillers to minimize wastage/spoilage</li> <li>Have full knowledge of all menu items, daily features and promotions</li> <li>Ensure the cleanliness and maintenance of all work areas, utensils, and equipment</li> <li>Follow kitchen policies, procedures and service standards</li> <li>Follow all safety and sanitation policies when handling food and beverage</li> <li>Other duties as assigned</li> </ul> <h4>Qualifications</h4> <ul> <li>Previous experience in the culinary field required</li> <li>Journeyman’s papers or international equivalent required</li> <li>Diploma certification in a culinary discipline an asset</li> <li>Computer literate in Microsoft Windows applications an asset</li> <li>Strong interpersonal and problem solving abilities</li> <li>Highly responsible and reliable</li> <li>Ability to work well under pressure in a fast paced environment</li> <li>Ability to work cohesively as part of a team</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Strong interpersonal and problem solving abilities</li> <li>Fluency in English, additional languages are a plus</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>We are looking for a passionate Junior Sous Chef with experience in Peruvian cuisine to assist in daily kitchen operations. The successful candidate will support the Sous Chef in food preparation, quality control, and team supervision, while contributing to the authentic Peruvian dining experience through knowledge of traditional recipes and cooking methods:</p> <ul> <li>Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to hotel recipes and standards</li> <li>Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues</li> <li>Conduct daily shift briefings to kitchen colleagues in absence of the Sous Chef</li> <li>Ensure all kitchen colleagues are aware of standards and expectations</li> <li>Liaise with the Outlet Chef to keep open lines of communication regarding guest feedback</li> <li>Maintain proper rotation of product in all chillers to minimize wastage/spoilage</li> <li>Have full knowledge of all menu items, daily features and promotions</li> <li>Ensure the cleanliness and maintenance of all work areas, utensils, and equipment</li> <li>Follow kitchen policies, procedures and service standards</li> <li>Follow all safety and sanitation policies when handling food and beverage</li> <li>Other duties as assigned</li> </ul> <h4>Qualifications</h4> <ul> <li>Previous experience in the culinary field required</li> <li>Journeyman’s papers or international equivalent required</li> <li>Diploma certification in a culinary discipline an asset</li> <li>Computer literate in Microsoft Windows applications an asset</li> <li>Strong interpersonal and problem solving abilities</li> <li>Highly responsible and reliable</li> <li>Ability to work well under pressure in a fast paced environment</li> <li>Ability to work cohesively as part of a team</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Strong interpersonal and problem solving abilities</li> <li>Fluency in English, additional languages are a plus</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>We are looking for a passionate Junior Sous Chef with experience in Peruvian cuisine to assist in daily kitchen operations. The successful candidate will support the Sous Chef in food preparation, quality control, and team supervision, while contributing to the authentic Peruvian dining experience through knowledge of traditional recipes and cooking methods:</p> <ul> <li>Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to hotel recipes and standards</li> <li>Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues</li> <li>Conduct daily shift briefings to kitchen colleagues in absence of the Sous Chef</li> <li>Ensure all kitchen colleagues are aware of standards and expectations</li> <li>Liaise with the Outlet Chef to keep open lines of communication regarding guest feedback</li> <li>Maintain proper rotation of product in all chillers to minimize wastage/spoilage</li> <li>Have full knowledge of all menu items, daily features and promotions</li> <li>Ensure the cleanliness and maintenance of all work areas, utensils, and equipment</li> <li>Follow kitchen policies, procedures and service standards</li> <li>Follow all safety and sanitation policies when handling food and beverage</li> <li>Other duties as assigned</li> </ul> <h4>Qualifications</h4> <ul> <li>Previous experience in the culinary field required</li> <li>Journeyman’s papers or international equivalent required</li> <li>Diploma certification in a culinary discipline an asset</li> <li>Computer literate in Microsoft Windows applications an asset</li> <li>Strong interpersonal and problem solving abilities</li> <li>Highly responsible and reliable</li> <li>Ability to work well under pressure in a fast paced environment</li> <li>Ability to work cohesively as part of a team</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Strong interpersonal and problem solving abilities</li> <li>Fluency in English, additional languages are a plus</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Position purpose</h4> <p>To assist the kitchen team in maintaining cleanliness, organization, and efficient food preparation processes while ensuring compliance with Accor and Mövenpick quality, hygiene, and food safety standards.</p> <h4>Key responsibilities</h4> <ul> <li>Assist chefs with basic food preparation tasks such as washing, peeling, cutting, and portioning ingredients.</li> <li>Ensure kitchen workstations, equipment, utensils, and storage areas are clean and organized at all times.</li> <li>Support the receiving, storing, and rotation of food items following FIFO standards.</li> <li>Assist in setting up and replenishing ingredients and supplies for kitchen operations.</li> <li>Maintain high standards of hygiene and sanitation in accordance with HACCP and hotel policies.</li> <li>Dispose of waste properly and keep kitchen areas clean and hazard-free.</li> <li>Wash and sanitize kitchen utensils, cookware, and equipment as required.</li> <li>Support chefs during meal service and special events.</li> <li>Report equipment malfunctions, safety hazards, or stock shortages to supervisors.</li> <li>Follow all health, safety, food safety, and environmental procedures.</li> </ul> <h4>Qualifications & experience</h4> <ul> <li>High school education preferred.</li> <li>Previous experience in a kitchen environment is an advantage but not essential.</li> <li>Basic knowledge of food hygiene and kitchen operations.</li> <li>Ability to work in a fast-paced environment.</li> </ul> <h4>Competencies</h4> <ul> <li>Teamwork and cooperation.</li> <li>Reliability and willingness to learn.</li> <li>Good organizational skills.</li> <li>Attention to cleanliness and hygiene.</li> <li>Ability to follow instructions and work efficiently under pressure.</li> </ul> <h4>Accor Heartist® behaviors</h4> <ul> <li>Demonstrates respect, teamwork, and a positive attitude.</li> <li>Supports colleagues to achieve operational excellence.</li> <li>Maintains professional appearance and conduct.</li> <li>Contributes to delivering memorable dining experiences through high standards of cleanliness and support.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Note:</strong> Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Position purpose</h4> <p>To assist the kitchen team in maintaining cleanliness, organization, and efficient food preparation processes while ensuring compliance with Accor and Mövenpick quality, hygiene, and food safety standards.</p> <h4>Key responsibilities</h4> <ul> <li>Assist chefs with basic food preparation tasks such as washing, peeling, cutting, and portioning ingredients.</li> <li>Ensure kitchen workstations, equipment, utensils, and storage areas are clean and organized at all times.</li> <li>Support the receiving, storing, and rotation of food items following FIFO standards.</li> <li>Assist in setting up and replenishing ingredients and supplies for kitchen operations.</li> <li>Maintain high standards of hygiene and sanitation in accordance with HACCP and hotel policies.</li> <li>Dispose of waste properly and keep kitchen areas clean and hazard-free.</li> <li>Wash and sanitize kitchen utensils, cookware, and equipment as required.</li> <li>Support chefs during meal service and special events.</li> <li>Report equipment malfunctions, safety hazards, or stock shortages to supervisors.</li> <li>Follow all health, safety, food safety, and environmental procedures.</li> </ul> <h4>Qualifications & experience</h4> <ul> <li>High school education preferred.</li> <li>Previous experience in a kitchen environment is an advantage but not essential.</li> <li>Basic knowledge of food hygiene and kitchen operations.</li> <li>Ability to work in a fast-paced environment.</li> </ul> <h4>Competencies</h4> <ul> <li>Teamwork and cooperation.</li> <li>Reliability and willingness to learn.</li> <li>Good organizational skills.</li> <li>Attention to cleanliness and hygiene.</li> <li>Ability to follow instructions and work efficiently under pressure.</li> </ul> <h4>Accor Heartist® behaviors</h4> <ul> <li>Demonstrates respect, teamwork, and a positive attitude.</li> <li>Supports colleagues to achieve operational excellence.</li> <li>Maintains professional appearance and conduct.</li> <li>Contributes to delivering memorable dining experiences through high standards of cleanliness and support.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Note:</strong> Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >What You Will Do:</span></p><ul><li>Deliver an exceptional dining experience by expertly presenting food and beverage menu items, describing their ingredients, origins, flavors, and preparation methods.</li><li>Enter guest orders, including special requests or dietary requirements, into the hotel's point-of-sale (POS) system and coordinate with the culinary team to ensure timely service.</li><li>Verify completed orders for accuracy and deliver food and beverages promptly while maintaining quality and presentation standards.</li><li>Anticipate guests' needs, monitor satisfaction throughout the dining experience, provide thoughtful recommendations, and respond promptly and professionally to guest requests or concerns.</li><li>Accurately prepare and process guest checks, including cash, credit card, complimentary, and void transactions, in accordance with hotel procedures.</li><li>Set up, maintain, and break down dining tables, buffets, and food stations while ensuring cleanliness and presentation standards are consistently met.</li><li>Maintain a clean, organized, and safe work environment while collaborating professionally with colleagues and supervisors.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent.</li><li>Minimum of 2 years of experience in a restaurant, luxury hotel, or upscale dining environment.</li><li>Strong food and beverage knowledge with a passion for delivering exceptional guest experiences.</li><li>Excellent verbal communication skills in both Arabic and English.</li><li>Strong attention to detail and the ability to multitask in a fast-paced environment.</li><li>Flexibility to work a rotating schedule, including mornings, evenings, weekends, and public holidays.</li></ul><p></p></section>

<p>We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.</p><p>The Job in a Nutshell We are looking for a Senior Full-Stack Engineer to join the Optimization Team and take ownership of the internal tools we build for Foodics' sales, operations, and support functions. This role is highly hands-on and end-to-end you will own products from idea to production: frontend, backend, infrastructure, and the stakeholder conversations that shape what gets built. You will work as the engineering counterpart to a small, fast-moving team that ships internal systems used directly by the business, often without the luxury of detailed specs or established playbooks.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>4+ years of professional full-stack engineering experience with the receipts to back it up production systems you've shipped and supported.</li><li>Strong command of modern JavaScript/TypeScript across the stack: React on the frontend, Node.js/Express (or similar) on the backend.</li><li>Proficiency in SQL and hands-on experience with relational databases, especially PostgreSQL.</li><li>Real, day-to-day fluency with AI coding agents you treat them as production tools, understand their failure modes, and have shipped meaningful work with them.</li><li>Demonstrated ability to deliver complete products end-to-end without waiting for detailed requirements or product specs.</li><li>Comfortable owning infrastructure: deploying to a cloud provider (GCP, AWS, or Azure), managing secrets, and operating production services.</li><li>Strong written and verbal communication in English you will work with non-engineering stakeholders daily.</li><li>High-agency mindset: you close the loop without being asked twice and surface risks early.</li><li>Based in Egypt or Jordan with the legal right to work there.</li></ul><p>Nice to have</p><ul><li>Direct experience deploying and operating on Google Cloud Platform (Cloud Run, Cloud SQL, Secret Manager).</li><li>Familiarity with PostgREST, row-level security, and database-level authorization patterns.</li><li>Experience integrating with Salesforce, Saudi-specific APIs (Wathq, Nafath), or payment platforms.</li><li>Background in SaaS, FinTech, or operations-heavy companies.</li><li>Arabic language skills, for engaging with regional integrations and documentation.</li><li>Open-source contributions or public technical writing.</li></ul>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Position purpose</h4> <p>The Guest Relations Agent is responsible for creating memorable guest experiences by delivering personalized, warm, and professional service throughout the guest journey. Acting as the main point of contact for guests, the role ensures that all requests, concerns, and special arrangements are handled efficiently while reflecting Accor's Heartist® culture and brand standards.</p> <h4>Key responsibilities</h4> <strong>Guest experience</strong><br> <li>Welcome guests with a warm, friendly, and professional attitude upon arrival.</li> <li>Ensure a smooth and personalized arrival, stay, and departure experience.</li> <li>Recognize and acknowledge all – Accor Live Limitless members, repeat guests, and VIP guests according to brand standards.</li> <li>Anticipate guest needs and provide proactive service to exceed expectations.</li> <li>Escort VIP guests when required and ensure all special arrangements are completed before arrival.</li> <strong>Guest services</strong><br> <li>Respond promptly and professionally to guest requests, inquiries, and complaints.</li> <li>Coordinate with Housekeeping, Engineering, Food & Beverage, Concierge, Reservations, and other departments to ensure seamless service delivery.</li> <li>Arrange guest amenities, celebrations, room preferences, transportation, restaurant reservations, and special requests.</li> <li>Maintain complete knowledge of hotel facilities, promotions, services, and local attractions to provide accurate recommendations.</li> <strong>Guest satisfaction</strong><br> <li>Resolve guest concerns efficiently, following up to ensure complete satisfaction.</li> <li>Record guest preferences, feedback, and incidents accurately in Opera Cloud or the hotel's Property Management System.</li> <li>Support the achievement of Guest Satisfaction Survey (GSS), TrustYou, Medallia, or other brand guest experience targets.</li> <li>Promote positive guest engagement and encourage guest loyalty.</li> <strong>Operational responsibilities</strong><br> <li>Review daily arrivals, departures, in-house guests, and VIP reports.</li> <li>Prepare welcome letters, amenities, and guest profiles before arrival.</li> <li>Ensure all guest information is handled confidentially in accordance with company policies.</li> <li>Maintain accurate records of guest interactions and follow-up actions.</li> <li>Promote hotel facilities, dining outlets, spa, and other services to enhance guest experience and hotel revenue.</li> <li>Assist with Front Office operations whenever required.</li> <strong>Health, safety & security</strong><br> <li>Comply with all hotel health, safety, hygiene, and security procedures.</li> <li>Report maintenance issues, hazards, and guest safety concerns immediately.</li> <li>Participate in emergency procedures and fire evacuation drills.</li> <strong>Sustainability</strong><br> <li>Support Accor's sustainability commitments by promoting environmentally responsible practices.</li> <li>Encourage responsible use of hotel resources including water, energy, and paper.</li> <li>Minimize waste and support recycling initiatives within the department.</li> <li>Participate in environmental awareness programs and sustainability activities.</li> <li>Ensure guest requests are fulfilled while supporting the hotel's environmental objectives whenever possible.</li> <h4>Qualifications</h4> <li>Diploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field is preferred.</li> <li>Minimum 1–2 years of experience in Guest Relations, Front Office, or Customer Service within a four- or five-star hotel.</li> <li>Experience with Opera PMS or Opera Cloud is an advantage.</li> <li>Excellent communication and interpersonal skills.</li> <li>Fluent in English; additional languages are highly desirable.</li> <li>Strong problem-solving and conflict-resolution abilities.</li> <li>Ability to remain calm under pressure and work flexible shifts, including weekends and public holidays.</li> <h4>Competencies</h4> <li>Guest passion</li> <li>Excellent communication skills</li> <li>Emotional intelligence</li> <li>Attention to detail</li> <li>Teamwork & collaboration</li> <li>Problem solving</li> <li>Time management</li> <li>Professional grooming & presentation</li> <li>Multitasking ability</li> <li>Cultural awareness</li> <li>Adaptability</li> <li>Integrity & confidentiality</li> <h4>Physical requirements</h4> <li>Ability to stand and walk for extended periods.</li> <li>Ability to lift light luggage or guest amenities when required.</li> <li>Flexibility to work rotating shifts, weekends, and public holidays.</li> <h4>Key performance indicators (KPIs)</h4> <li>Guest Satisfaction Score (GSS)</li> <li>TrustYou / Medallia performance</li> <li>Guest complaint resolution time</li> <li>ALL member recognition compliance</li> <li>VIP arrival readiness</li> <li>Guest feedback & online reviews</li> <li>Upselling & cross-selling performance</li> <li>Compliance with brand standards and SOPs</li> <li>Attendance and grooming compliance</li> <li>Sustainability compliance</li> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Position purpose</h4> <p>The Guest Relations Agent is responsible for creating memorable guest experiences by delivering personalized, warm, and professional service throughout the guest journey. Acting as the main point of contact for guests, the role ensures that all requests, concerns, and special arrangements are handled efficiently while reflecting Accor's Heartist® culture and brand standards.</p> <h4>Key responsibilities</h4> <strong>Guest experience</strong><br> <li>Welcome guests with a warm, friendly, and professional attitude upon arrival.</li> <li>Ensure a smooth and personalized arrival, stay, and departure experience.</li> <li>Recognize and acknowledge all – Accor Live Limitless members, repeat guests, and VIP guests according to brand standards.</li> <li>Anticipate guest needs and provide proactive service to exceed expectations.</li> <li>Escort VIP guests when required and ensure all special arrangements are completed before arrival.</li> <strong>Guest services</strong><br> <li>Respond promptly and professionally to guest requests, inquiries, and complaints.</li> <li>Coordinate with Housekeeping, Engineering, Food & Beverage, Concierge, Reservations, and other departments to ensure seamless service delivery.</li> <li>Arrange guest amenities, celebrations, room preferences, transportation, restaurant reservations, and special requests.</li> <li>Maintain complete knowledge of hotel facilities, promotions, services, and local attractions to provide accurate recommendations.</li> <strong>Guest satisfaction</strong><br> <li>Resolve guest concerns efficiently, following up to ensure complete satisfaction.</li> <li>Record guest preferences, feedback, and incidents accurately in Opera Cloud or the hotel's Property Management System.</li> <li>Support the achievement of Guest Satisfaction Survey (GSS), TrustYou, Medallia, or other brand guest experience targets.</li> <li>Promote positive guest engagement and encourage guest loyalty.</li> <strong>Operational responsibilities</strong><br> <li>Review daily arrivals, departures, in-house guests, and VIP reports.</li> <li>Prepare welcome letters, amenities, and guest profiles before arrival.</li> <li>Ensure all guest information is handled confidentially in accordance with company policies.</li> <li>Maintain accurate records of guest interactions and follow-up actions.</li> <li>Promote hotel facilities, dining outlets, spa, and other services to enhance guest experience and hotel revenue.</li> <li>Assist with Front Office operations whenever required.</li> <strong>Health, safety & security</strong><br> <li>Comply with all hotel health, safety, hygiene, and security procedures.</li> <li>Report maintenance issues, hazards, and guest safety concerns immediately.</li> <li>Participate in emergency procedures and fire evacuation drills.</li> <strong>Sustainability</strong><br> <li>Support Accor's sustainability commitments by promoting environmentally responsible practices.</li> <li>Encourage responsible use of hotel resources including water, energy, and paper.</li> <li>Minimize waste and support recycling initiatives within the department.</li> <li>Participate in environmental awareness programs and sustainability activities.</li> <li>Ensure guest requests are fulfilled while supporting the hotel's environmental objectives whenever possible.</li> <h4>Qualifications</h4> <li>Diploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field is preferred.</li> <li>Minimum 1–2 years of experience in Guest Relations, Front Office, or Customer Service within a four- or five-star hotel.</li> <li>Experience with Opera PMS or Opera Cloud is an advantage.</li> <li>Excellent communication and interpersonal skills.</li> <li>Fluent in English; additional languages are highly desirable.</li> <li>Strong problem-solving and conflict-resolution abilities.</li> <li>Ability to remain calm under pressure and work flexible shifts, including weekends and public holidays.</li> <h4>Competencies</h4> <li>Guest passion</li> <li>Excellent communication skills</li> <li>Emotional intelligence</li> <li>Attention to detail</li> <li>Teamwork & collaboration</li> <li>Problem solving</li> <li>Time management</li> <li>Professional grooming & presentation</li> <li>Multitasking ability</li> <li>Cultural awareness</li> <li>Adaptability</li> <li>Integrity & confidentiality</li> <h4>Physical requirements</h4> <li>Ability to stand and walk for extended periods.</li> <li>Ability to lift light luggage or guest amenities when required.</li> <li>Flexibility to work rotating shifts, weekends, and public holidays.</li> <h4>Key performance indicators (KPIs)</h4> <li>Guest Satisfaction Score (GSS)</li> <li>TrustYou / Medallia performance</li> <li>Guest complaint resolution time</li> <li>ALL member recognition compliance</li> <li>VIP arrival readiness</li> <li>Guest feedback & online reviews</li> <li>Upselling & cross-selling performance</li> <li>Compliance with brand standards and SOPs</li> <li>Attendance and grooming compliance</li> <li>Sustainability compliance</li> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br> Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>Security agent</strong><br> Guardian and protector. You ensure the safety and wellbeing of your fellow employees, guests and visitors. You are attentive, efficient and committed, and will ensure your property remains a safe, enjoyable workplace and travel destination.</p> <h4>What is in it for you:</h4> <ul> <li>Employee benefit card offering discounted rates in Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your property and across the world!</li> <li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li> </ul> <h4>What you will be doing:</h4> <ul> <li>Ensure the overall safety and security of the guests, employees and property premises</li> <li>Investigate and report any violations to law/property policy, occurrences of accidents, complaints, criminal activity and crisis situations</li> <li>Conduct regular floor patrols, cash counts and crowd control</li> <li>Assist guests regarding hotel facilities in an informative and helpful way</li> </ul> <h4>Qualifications</h4> <p><strong>Your experience and skills include:</strong></p> <ul> <li>Relevant security experience is an asset</li> <li>Strong interpersonal and problem solving abilities</li> <li>Highly responsible & reliable</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br> Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>Security agent</strong><br> Guardian and protector. You ensure the safety and wellbeing of your fellow employees, guests and visitors. You are attentive, efficient and committed, and will ensure your property remains a safe, enjoyable workplace and travel destination.</p> <h4>What is in it for you:</h4> <ul> <li>Employee benefit card offering discounted rates in Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your property and across the world!</li> <li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li> </ul> <h4>What you will be doing:</h4> <ul> <li>Ensure the overall safety and security of the guests, employees and property premises</li> <li>Investigate and report any violations to law/property policy, occurrences of accidents, complaints, criminal activity and crisis situations</li> <li>Conduct regular floor patrols, cash counts and crowd control</li> <li>Assist guests regarding hotel facilities in an informative and helpful way</li> </ul> <h4>Qualifications</h4> <p><strong>Your experience and skills include:</strong></p> <ul> <li>Relevant security experience is an asset</li> <li>Strong interpersonal and problem solving abilities</li> <li>Highly responsible & reliable</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>