وظائف مسؤول تأمين في الأردن

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Us:</b></p><p>Angstrom is a Medical Billing and Revenue Cycle Management (RCM) company based in Amman, Jordan, delivering exceptional services to healthcare providers across the U.S. Our culture is built on integrity, ownership, teamwork, continuous learning, and excellence, empowering every team member. Together, we strive to build lasting partnerships with our clients while investing in our team’s growth and success, creating rewarding career opportunities within our community.&nbsp;</p><p>&nbsp;</p><p><b>Job Summary:</b></p><p>We are seeking a detail-oriented and highly organized professional to join our growing U.S. Medical Billing operations team in Amman, Jordan. In this role, you will receive training to manage and ensure healthcare providers are properly credentialed and enrolled with commercial and government insurance plans, helping to support uninterrupted patient care and timely reimbursement. The ideal candidate is proactive, possesses an exceptional eye for detail, is committed to accuracy, and thrives in a fast-paced environment. If you have a learning mindset, a can-do attitude, and are eager to invest in your professional growth and success, we’d love to have you on our team!&nbsp;</p><p><br></p><p><b>Key Responsibilities:</b></p><ul><li>Provider Enrollment: Manage the full credentialing and re-credentialing process for U.S. physicians and allied healthcare providers across multiple practice groups.</li><li>System Maintenance: Perform ongoing maintenance and attestations on platforms including CAQH, PECOS, Availity, and state Medicaid portals.</li><li>Document Verification: Collect, review, and organize essential provider credentials including state licenses, DEA certificates, malpractice insurance, board certifications.</li><li>Expiration Tracking: Proactively monitor credential expiration dates to ensure zero lapses in provider billing capabilities.</li><li>Payer Outreach: Research payer-specific requirements, conduct professional phone and email outreach to follow up on pending applications, and resolve credentialing issues directly with U.S. insurance carriers.</li><li>Payer &amp; Roster Updates: Assist with provider group additions, terminations, and demographic updates, ensuring providers are properly linked to payer contracts.</li><li>Reporting: Build and maintain detailed credentialing logs across multiple provider groups.&nbsp;</li><li>Contract Management: Analyze and interpret complex U.S. payer contracts, rules, and policy guidelines, ensuring the team remains informed and aligned with active payer requirements.</li><li>Team Collaboration: Update internal billing and practice management teams by sharing network status updates and clarifying contract guidelines.</li><li>Compliance &amp; Confidentiality: Maintain credentialing records while ensuring strict compliance with HIPAA and U.S. healthcare privacy regulations.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>U.S. native English speaker with exceptional verbal and written communication skills, strong grammar proficiency, and professional phone and email etiquette.&nbsp;</li><li>Basic knowledge of the U.S. healthcare system, medical insurances, or medical billing is preferred but not required—training will be provided for the right candidate.</li><li>Exceptional attention to detail, strong organizational skills, and the ability to maintain accuracy, while maintaining confidentiality (HIPAA compliance).&nbsp;</li><li>Strong analytical and problem-solving skills, with the ability to interpret payer policies, contracts, and credentialing guidelines.&nbsp;</li><li>Ability to manage multiple priorities, meet deadlines, and adapt to a fast-paced environment.&nbsp;</li><li>Strong interpersonal skills with a positive attitude, strong work ethic, integrity, and the initiative to take ownership and follow through on commitments.</li><li>Self-motivated with the ability to work independently while collaborating effectively in a team environment.&nbsp;</li><li>Proficiency in Google Workspace (Sheets, Docs, Gmail) and the ability to effectively utilize AI tools to improve productivity.&nbsp;&nbsp;</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><strong><u>The Team You Will Join</u></strong><br> <br> <p><span>On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.</span></p><br><br> <br> <br><strong><u>The Opportunity</u></strong><br> <br> <p><span>We are looking for a Customer Service Senior Representative to join our team and play a key role in delivering an outstanding customer experience. The successful candidate will serve as the primary point of contact for customers, ensuring efficient service delivery, timely issue resolution, and continuous enhancement of customer journeys.</span></p><br><br> <br> <br><strong><u>Key Responsibilities</u></strong><br> <br> <ul><li>Handle walk-in customers and respond to inquiries through front-desk and digital channels.</li><li>Process customer requests and provide policy servicing support efficiently and accurately.</li><li>Support customer retention initiatives and policy conservation activities.</li><li>Receive, investigate, and follow up on customer complaints and service requests in a timely manner.</li><li>Monitor customer transactions and confirm bank payments related to policies.</li><li>Handle wire transfer allocations and ensure proper reconciliation with customer policies.</li><li>Coordinate with internal stakeholders to ensure seamless service delivery and effective issue resolution.</li><li>Monitor service quality standards and contribute to improving the overall customer experience.</li><li>Identify opportunities to enhance customer journeys, streamline processes, and improve service efficiency.</li><li>Utilize Power BI and AI-enabled tools to generate insights, support reporting, and drive continuous service improvement.</li><li>This role is ideal for a customer-focused professional who is passionate about delivering exceptional service, building strong customer relationships, and contributing to a culture of continuous improvement.</li></ul> <br> <br><strong><u>Required Qualifications</u></strong><br> <br> <ul><li>Bachelor’s degree in Business Administration, Insurance, Finance, Marketing, or a related field.</li><li>3-5 years of experience in customer service, policy servicing, customer operations, or a related insurance/financial services role.</li><li>Strong customer-oriented mindset with a passion for delivering exceptional service experiences.</li><li>Excellent communication and interpersonal skills, with the ability to effectively engage with customers and stakeholders at all levels.</li><li>Strong problem-solving and complaint-handling abilities, with a focus on timely and effective resolution.</li><li>Ability to manage multiple tasks, prioritize workload, and work efficiently under pressure.</li><li>Strong attention to detail and accuracy in transaction processing and customer follow-up.</li><li>Experience coordinating with cross-functional teams to resolve customer issues and improve service delivery.</li><li>Good understanding of customer retention, policy conservation, and customer experience principles.</li><li>Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.</li><li>Advanced knowledge of Power BI, including dashboard creation, reporting, and data analysis.</li><li>Strong interest in leveraging AI-powered tools and digital solutions to enhance customer service, reporting, and process efficiency.</li><li>Self-motivated, proactive, and committed to continuous improvement and innovation.</li><li>Fluent in Arabic and English, both written and spoken.</li></ul><br> <br> <br><strong><u>Preferred Qualifications</u></strong><br> <br> <ul><li>Experience in the life insurance or financial services industry, with a solid understanding of policy servicing and customer retention practices.</li><li>Proven experience in customer journey improvement, process optimization, and service quality enhancement initiatives.</li><li>Strong analytical capabilities with hands-on experience using Power BI to develop dashboards, generate insights, and support business decision-making.</li><li>Practical experience leveraging AI tools and automation solutions to improve customer service efficiency, reporting, and customer experience outcomes.</li><li>Exposure to customer complaints management, root-cause analysis, and implementing corrective actions that drive sustainable service improvements.</li></ul><br> <br><br> </div>

<p>Starting position: 15/10/2026 Duration : Fixe-term Contract (12 Month Duration) Rate of activity : 100% Place of work : MENA Regional Office - Amman, Jordan Deadline for applications: Terre des hommes does not set a deadline for applications for this position, recruitment is open until the position is filled.</p><p>The Terre des hommes Foundation (Tdh), with headquarters in Lausanne and an office in Zurich, is the leading Swiss child rights organisation with more than 2000 employees worldwide. We stand together with children to uphold their rights, protect their lives and improve their well-being. We achieve this through innovative programmes focused on health, migration and access to justice, specially designed to have a positive and sustainable impact.</p><p>Terre des hommes Lausanne (Tdh), founded in 1960, is Switzerland's largest children's rights organisation. Tdh is dedicated to making meaningful and lasting changes in the lives of children and young people, especially those who are most at risk. Tdh is active in some thirty countries, in humanitarian and development contexts. In the Middle East (MENA), Tdh intervenes directly in 7 countries (Afghanistan, Egypt, Iraq, Jordan, Lebanon, Palestine and Syria).</p><p>Under the direct supervision of the Regional Finance Coordinator, the Regional Finance Officer provides technical support to the financial management of the region (regional office and country offices). He/she supports budget monitoring, in particular the optimization of the region's budgets, leads coordination between countries and the region, and actively participates in the preparation and annual review of budgets. He/she contributes to the management and consolidation of multi-country or regional financing, particularly when the region is the lead partner. He/she ensures the proper application of internal and donor procedures and the quality and reliability of financial reports</p><p><strong>Specific responsibilities:</strong></p><ul><li>Support to the management of the region</li><li>Regional Office Financial Management Support</li><li>Manage the regional office accounting and control of the analytical allocations</li><li>Preparation of the monthly budget monitoring (FMT cycle) and contribute to the financial balance of the regional office, including providing analysis and feedback support to the regional management team</li><li>Conduct meetings with budget holders to review project budgets, analytical allocations and financial situation when the regional office is lead.</li><li>Organize the monthly coordination between the country CAFs and the region (communication of allocations from the country offices hosting the regionals, sharing of the list of expenses, communication of good practices)</li><li>Participate in the development of donor budgets when the regional office is the lead or during multi-country proposals</li><li>Preparation of the annual regional budget as well as periodic budget revisions</li><li>Preparing financial reports of the budgets for the regional office is led in accordance with the donor reporting schedule and sending them for validation to RC Finance, identify and report financial risks to Finance RC</li><li>Communicate with the Regional Logistics Officer the configuration of country contracts including regional costs</li><li>Follow up with the Regional Logistics manager on purchase requests, payments and monitoring of regional expenses</li><li>Follow with the regional HR department for the monthly payroll and legal deductions payments.</li><li>Ensuring the confidentiality of financial information</li><li>Support to the management of the country offices delegated by the Regional FC</li><li>Regional Financial Monitoring</li><li>Ensure the control of the analytical allocations of the monthly accounting of the country offices</li><li>Monthly control and analysis of the country offices' budget monitoring (FMT cycle) include monitoring burn rates, ensuring alignment with project implementation timelines and budget performance, the control of their monthly cash request, and identifying financial risks, trends, variances and provide recommendations to the Regional Finance Coordinator.</li><li>Track corrections of donor payments in CRM by country offices.</li><li>Contribute to the regional financial data consolidation and preparation of financial dashboards with analysis for regional management.</li><li>Budgeting and Financial Planning Support Country Offices in annual budgeting, periodic reviews and project budget development.</li><li>Participate in the control of budgets for new funding requests and potential amendments from country offices according to the validation thresholds in place before submission to the RC Finance for validation</li><li>Assist in budget revisions, realignments, and donor budget modifications.</li><li>Review proposed budgets to ensure consistency with donor guidelines and organizational policies.</li><li>Contribute to regional financial planning and forecasting.</li><li>Donor Financial Compliance</li><li>Ensure compliance with donor regulations and grant agreements.</li><li>Monitor country office financial reports according to the validation thresholds in place, in accordance with the donor reporting schedule and send them for validation by the Finance RC</li><li>Support Country Offices in the preparation of donor financial reports.</li><li>Review financial reports before submission to ensure accuracy and compliance.</li><li>Provide guidance on eligible costs, budget utilization, and financial documentation requirements.</li><li>Financial Systems and Tools</li><li>Ensure Country Offices maintain updated financial monitoring tools and accounting records.</li><li>Support the improvement and harmonization of regional financial management tools and templates.</li><li>Assist with troubleshooting financial system issues and liaise with relevant departments when needed.</li><li>Promote best practices in financial data management.</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education : University degree or equivalent business school in Finance and/or Management Control Experience / Skills : Minimum 3 years of professional experience in a similar role Skills: Manage your time and priorities, meet deadlines and be punctual. Communicate in a clear, concise and respectful manner. Respond in an elaborate and constructive manner to your interlocutors. Ability to manage stress and emotions, ability to work under pressure Ability to work in a multicultural environment and team spirit Provide advice in their area of specialization in a spirit of partnership. Know and respect the rules and processes of the various areas related to your activity. Contribute to the development of tools and methods useful to the activities of his/her sector. Excellent knowledge of financial procedures, auditing and general accounting requirements Knowledge of the functioning of major humanitarian donors and their financial and administrative requirements is desirable. Ability to evaluate, analyze, improve/propose improvements in procedures/tools. Languages : English - Arabic IT knowledge : Proficiency in computer tools, including an advanced level of Excel, Knowledge of SAGA is a plus</p><p><strong>Tdh General Code of Conduct and Ethical Policies</strong></p><ul><li>Commits to promoting and complying with the Global Code of Conduct, systematically reporting any violations of the Code through Tdh's formal reporting mechanisms and dealing with any violations of procedures and processes appropriately.</li><li>Raises awareness of the Foundation of the risks of policy non-compliance, violence and abuse, and related rights, towards children, community members and our own employees.</li><li>Undertakes to comply with key ethical policies and guidelines, including the Safeguarding Policy, the Anti-Fraud and Corruption Policy, the Conflict-of-Interest Policy and other policies related to the prevention of terrorist financing and criminal activities, as well as workplace behavior.</li><li>Commits to putting values and principles into practice through exemplary behavior, in full compliance with the Code of Conduct, and always respecting established procedures and processes.</li><li>Commits to developing a compliant and enlightened management culture within the organization and in our work with children and the communities in which we operate.</li></ul><p><strong>Procedure:</strong> Only complete applications (CV + covering letter) posted on our official website will be processed. Additional documents (diplomas, work certificates, etc.) will be requested at a later date. We will only contact those candidates selected for further recruitment. References : Please note that all job offers will be subject to satisfactory references and checks (criminal record and anti-terrorism funding check). Terre des hommes will ask the Human Resources of previous organisations to provide references on any findings of sexual exploitation, sexual abuse and/or sexual harassment as well as fraud and corruption, during employment, or incidents under investigation at the time the candidate left employment.</p>

<p><strong>Re-Advertised Announcement</strong></p> <h1><strong>Human Resources Operational Partner Support&nbsp;</strong><strong>OCG - Cell 5</strong></h1> <p><em>Family: Human Resources</em></p> <p><em>Level: 10 IRFFG (2,234 JOD Monthly Gross)</em></p> <p><em>Workplace: Amman</em></p> <p><em>Hierarchical and Functional line management of: Cell 5 Human Resources Operational Partner (HROP)</em></p> <p><em>Mobility: Possible travels to Cell 5 mission countries (currently Iraq, Lebanon and Yemen) and other HQ locations</em></p> <p><em>Starting date: 1^st November 2026</em></p> <p><em>Duration: 12 Months.</em></p> <p><strong>Context</strong></p> <p><strong>OCG presence in Amman Hub:</strong></p> <p>OCG has been developing its presence in Amman with a delocalized structure created to support the quality of our operations in the region and beyond. It includes:&nbsp;</p> <ul> <li>The Operational Cell 5 directly managed by a Program Responsible, which current portfolio includes Syria, Iraq, Lebanon and Yemen. The team is composed of the Program Responsible, Deputy Program Responsible, Medical Program Responsible, HR Operational Partner, Fin Controller, Log Operational Responsible, Strategic Communication Advisor, Supply Referent, Flying Pharma and HROp Support.</li> <li>The MESO (Middle East Support Office) is directly managed by the Head of MESO, that includes advisory, implementers and support positions providing technical and operational support to the field missions. The team is composed by Strategic Medical Advisor/Team Leader, Lab, IPC, Nursing Care and AMR Advisors and flyings, Humanitarian Affairs Advisor, Project Officer, Legal Advisor, Ops and Med Flying, Staff Mobility Coordinator and Implementer, Regional Technical Referent Energy and HVAC, Water &amp; Sanitation and a MESO Assistant.</li> <li>Delocalized &amp; Hosted positions.</li> <li>An intersectional Amman Mutualized Support Office (AMSO) for Finance/HR/Admin/Log/IT that supports both OCG, OCBA and OCA teams in Amman. The AMSO is under the direct management of OCBA.</li> </ul> <p>&nbsp;</p> <p>At the heart of the Operations Department of the Operational Center of Geneva (OCG), the "cells" are multidisciplinary teams of 8 to 9 experts (Program Manager, Deputy Program Manager, Programme Medical Referent, Operational HR Partner, Operational Logistics Manager, Operational Finance Controller, Operational Communication Advisor, Supply referent and flying Pharma Referent). The cells supervise and coordinate MSF's activities in several countries and are the direct interface between the headquarters and the field. Each member oversees a specific field of activity under the supervision (functional link) of a Program Manager and with a hierarchical link to the coordinator of the relevant department.</p> <p>The HROP centralizes and acts as a referent for mission’s HR and administrative issues in front of the various HR units at HQ and other members of the cell, mission’s Human Resources Coordinator (HRCo) or Head of Mission (HoM) and other MSF operational centers (OCs).</p> <p>With the need to focus more on strategic HR mentoring and support to missions, the HROP support will be the focal point of different HR files identified and delegated by the HROP.</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong><em>Scope of responsibilities:</em></strong></p> <ol> <li value="NaN"><strong>Operational Planning &amp; Translation of Ambitions into HR Needs:</strong></li> </ol> <p ><em>Participates in discussions on optimal setup requested by the field to ensure staffing is sufficient in number and coherent in composition to meet operational and institutional ambitions, especially during MYR and POA.</em></p> <table border="1" cellpadding="0" cellspacing="0"> <tbody> <tr> <td > <p><strong>IMS Staffing Requests</strong></p> </td> <td > <ul> <li>Verifies IMS staffing requests formalized by HRCos for compliance with planning, accuracy and clarity</li> <li>Identifies inconsistencies against POA/MYR HR guidance and works with the HROP to adjust setups (IMS and LHS) and HR ambitions</li> <li>Propose changes to the cell and missions based on analysis of long-term HR objectives.</li> </ul> </td> </tr> <tr> <td > <p><strong>MYR &amp; POA Review</strong></p> </td> <td > <ul> <li>1^st round review of MYR and POA HR matrices and reports to HROP any issues (technical, settings, analytical)</li> <li>Provides first feedback to HROP on forecast and variances compared to last validated budget</li> <li>Follows up with missions on job descriptions of international staff (MI); flags missing or outdated MIs and files received MIs.</li> </ul> </td> </tr> <tr> <td > <p><strong>Gap-fill &amp; DEI Planning</strong></p> </td> <td > <ul> <li>Follows up on IMS staffing setups based on HR planning as per LVB.</li> <li>Carries out DEI checks and follow-up linked to HR planning</li> <li>Follows up gap-fill and back-up plans in coordination with HRCo and GPO.</li> </ul> </td> </tr> </tbody> </table> <p>&nbsp;</p> <ol> <li value="NaN"><strong>IMS Lifecycle Management — from Opening to Return:</strong></li> </ol> <p ><em>Single point of contact for IMS administrative and HR management, owning the relationship with the FMR, FAR and GPO across the full cycle. Manages the informed consent process, HR restriction table, BIC documents, mandatory mission documents and POL follow-up.</em></p> <table border="1" cellpadding="0" cellspacing="0"> <tbody> <tr> <td colspan="2" > <p><strong>2a&nbsp; Job Openings &amp; Matching</strong></p> </td> </tr> <tr> <td > <p><strong>Job Openings</strong></p> </td> <td > <ul> <li>Follows up job openings in HRIS/Ligo in coordination with HRCo and cell.</li> <li>Compiles a weekly table of cell 5 missions’ positions to be opened as long as the system of TDM lives in parallel of Ligo.</li> <li>Follows up on position management and vacancy tracking.</li> </ul> </td> </tr> <tr> <td > <p><strong>Matching Process</strong></p> </td> <td > <ul> <li>Support HRCo (as per the need) in the matching process for IMS profiles, including liaison with GPO and mobility officers.</li> <li>Keeps a close follow up to ensure all proposed IMS are compliant with missions' HR restrictions</li> <li>Organizes and follows up on 'PAPOUs' (ad hoc meetings for urgent positions to be filled).</li> <li>Prepares and maintains the Tour du Monde document and cell TDM document.</li> </ul> </td> </tr> <tr> <td colspan="2" > <p><strong>2b&nbsp; Pre-Departure &amp; Departure</strong></p> </td> </tr> <tr> <td > <p><strong>Movement &amp; Visas</strong></p> </td> <td > <ul> <li>Coordinates with FMR for visa and movement logistics, including Schengen visas, mission-country visas.</li> <li>Provides support to FMRs in case of specific movements or visa complexity.</li> <li>Follows up with international staff on all documents required for departure (informed consents BIC, proof of life, digital hygiene policy etc.).</li> <li>Updates and maintain tracker table for BIC, POL etc. at the cell level.</li> <li>Consolidates, monitors and updates pre-departure briefing materials for international staff.</li> </ul> </td> </tr> <tr> <td > <p><strong>Admin &amp; Contract Setup</strong></p> </td> <td > <ul> <li>Follows up on briefing plans and BIC documents.</li> <li>Ensures Ligo updates for departing IMS are completed.</li> </ul> </td> </tr> <tr> <td > <p><strong>HR Briefings</strong></p> </td> <td > <ul> <li>Carries out or participates in HR briefings according to policy.</li> <li>Ensure all documents in the mission welcome package are updated for all cell 5 missions.</li> <li>Arrange BIC briefing with RP/ARP and ensure all IMS have received BIC briefing before their departure.</li> </ul> </td> </tr> <tr> <td colspan="2" > <p><strong>2c&nbsp; During Mission</strong></p> </td> </tr> <tr> <td > <p><strong>Monthly Follow-up</strong></p> </td> <td > <ul> <li>Monthly salary verification of IMS in post: start/end date changes and project/position allocations with FAR.</li> <li>Keeps the IMS HR Update file continuously updated, with collaboration from HRCos.</li> <li>Ensures updating of the international staff tracking table (HR Update) and communicates discrepancies to HROP and HRCos.</li> <li>Confirms monthly IMS payroll information to FAR as part of IMS salary payment.</li> </ul> </td> </tr> <tr> <td > <p><strong>Indicators &amp; Tracking</strong></p> </td> <td > <ul> <li>Tracks first and second mission indicators.</li> <li>Ensure statistics and indicators are collected and analyzed, at minimum at POA, MYR and year-end (HRNS).</li> <li>Liaises with FMR and FAR for any mid-mission administrative change; follows up on salary advance requests when PD process disappears.</li> </ul> </td> </tr> <tr> <td colspan="2" > <p><strong>2d&nbsp; Return from Mission</strong></p> </td> </tr> <tr> <td > <p><strong>Early Return</strong></p> </td> <td > <ul> <li>Coordinates early returns: administrative processing and support to HRCo and HoM.</li> <li>Follows up on anticipated returns of IMS and files related documents.</li> </ul> </td> </tr> <tr> <td > <p><strong>Debriefings &amp; Formalities</strong></p> </td> <td > <ul> <li>Ensure SHU is alerted when needed at return.</li> <li>Tracks mission-end formalities with FAR.</li> </ul> </td> </tr> </tbody> </table> <p >&nbsp;</p> <ol> <li value="NaN"><strong>HRIS (Ligo) — Maintenance, Quality &amp; Deployment Support&nbsp;:</strong></li> </ol> <p><em>Act as focal point in the cell for the monitoring, follow-up and deployment of Ligo, providing first-line support to HRCos and cell members.</em></p> <table border="1" cellpadding="0" cellspacing="0"> <tbody> <tr> <td > <p><strong>Routine Maintenance</strong></p> </td> <td > <ul> <li>Verifies routine HR updates in Ligo: positions, Contracts, amendements, allocations.</li> <li>Follow up on position management and job opening status.</li> <li>Follow up on mandatory mission documents and compliance tracking.</li> </ul> </td> </tr> <tr> <td > <p><strong>Data Quality</strong></p> </td> <td > <ul> <li>Performs data quality checks and maintains dashboards for IMS indicators.</li> <li>Identifies and resolves discrepancies in the IMS tracking system; escalates to HROP where needed.</li> </ul> </td> </tr> <tr> <td > <p><strong>Deployment Support</strong></p> </td> <td > <ul> <li>Acts as first-line support for HRCos and cell members on Ligo usage.</li> <li>Monitors progress and challenges in Ligo deployment across cell missions.</li> </ul> </td> </tr> </tbody> </table> <p>&nbsp;</p> <ol> <li value="NaN"><strong>Focal Point for Specific HR Dossiers (under HROP supervision):</strong></li> </ol> <p><em>Act as focal point for specific cross-cutting dossiers, ensuring coordination between missions, HQ units and the HROP.</em></p> <table border="1" cellpadding="0" cellspacing="0"> <tbody> <tr> <td > <p><strong>Mobility Programme</strong></p> </td> <td > <ul> <li>Initiates and streamlines communication between HRCos, PDMs and Mobility Coordinators on mobility needs.</li> <li>Coordinates and laise with mission and mobility team, administrative formalities related to LHS detachment process from/to cell missions.</li> </ul> </td> </tr> <tr> <td > <p><strong>Compensation &amp; Benefits</strong></p> </td> <td > <ul> <li>Focal point for all topics related to IMS Compensation &amp; Benefits (IRFFG, IMS benefits, etc.) with special focus on Rewards Review.</li> <li>Manages information flow and streamlines communication between missions and HQ on rewards changes.</li> <li>Supports the HROP on Benchmark topics: manages BM requests, coordinates with hosting sections and follows up on timely submission of requested information.</li> <li>Solicits and coordinates the intervention of Comp&amp;Ben referents when needed.</li> <li>Supports HRCos facing questions on the implementation of rewards changes.</li> </ul> </td> </tr> </tbody> </table> <p>&nbsp;</p> <ol> <li value="NaN"><strong>Information, Reporting &amp; Meetings&nbsp;:</strong></li> </ol> <p><em>Acts as a pivot between the HR department and the missions, ensuring sufficient information sharing to allow the HR department to provide appropriate and timely support.</em></p> <table border="1" cellpadding="0" cellspacing="0"> <tbody> <tr> <td > <p><strong>Reporting &amp; Indicators, information sharing</strong></p> </td> <td > <ul> <li>Ensure statistics and indicators (FM, 2M, LHS in coordination positions, DEI) are collected, passed on and analyzed — at least at POA, MYR and year-end.</li> <li>Participates in the analysis of HR data and contributes to reporting to the HROP.</li> <li>Ensure cell SharePoint is updated with mission HR policies, reports and other relevant documents from the mission and relevant cell members are having access to those documents.</li> </ul> </td> </tr> <tr> <td > <p><strong>Meetings</strong></p> </td> <td > <ul> <li>Participates in the monthly 'Tour du Monde' meetings to open IMS positions and present the cell's HR/operational news.</li> <li>Participate in the weekly mini-desk of the cell and take minutes of the meeting.</li> <li>Participates in regular catchup meetings between HRCo and HROP and keep the follow up points updated.</li> </ul> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p><strong>Profile Requirements:</strong></p> <p><strong>Education:</strong></p> <ul> <li>Master’s degree in HR management (People Management or similar), Social Sciences, Political Science, Humanitarian or Development Studies, or other relevant degrees</li> <li>Additional operational &amp; HR MSF training an asset.</li> </ul> <p >&nbsp;</p> <p><strong>Experience:</strong></p> <ul> <li>At least one year’s experience as Field/office HR Admin with MSF or Cell Assistant with MSF OCG.</li> </ul> <p >&nbsp;</p> <p><strong>Technical Competencies:</strong></p> <ul> <li>IT: Windows 10, database, Excel (use of macros), Power BI.</li> <li>HR Tools and HR Fundamentals.</li> </ul> <p>&nbsp;</p> <p><strong>Languages:</strong></p> <ul> <li>English</li> <li>French and/or Arabic an advantage.</li> </ul> <p >&nbsp;</p> <p><strong>Other:</strong></p> <ul> <li>This position is open to both Jordanian and non-Jordanian applicants.</li> </ul> <p >&nbsp;</p> <p><strong>Compensation &amp; Benefit: </strong></p> <ul> <li>MSF loyalty will be considered on the gross salary.</li> <li>Relocation package will be applicable for non-Jordanian staff.</li> </ul> <p>&nbsp;</p> <p><strong>If you recognize yourself in this profile, we welcome you to send your resume (CV, 2 pages max) and a cover letter (1-page max) in English by </strong><strong>Wednesday 30^th September 2026</strong><strong>.</strong></p> <p>&nbsp;</p> <p><strong>To:&nbsp; </strong><a href="https://msfamman.recruitee.com/o/re-advertised-announcement-human-resources-operational-partner-support"><strong>https://msfamman.recruitee.com/o/re-advertised-announcement-human-resources-operational-partner-support</strong></a></p> <p>&nbsp;</p> <p><strong><em>Any incomplete application will not be considered (ie no letter of motivation). Kindly note ONLY shortlisted applicants will be contacted.</em></strong></p>

<p><strong>Responsibilities</strong></p><ul><li>Manage the end-to-end recruitment process, including CV screening, initial calls, interview scheduling, assessments, and coordination with hiring managers.</li><li>Prepare quarterly recruitment reports covering vacancies, hiring progress, and recruitment activities.</li><li>Coordinate employee onboarding and offboarding, ensuring completion of documentation, system deactivation, asset returns, and exit formalities.</li><li>Support HR functions, including performance management, training and development, and leave management.</li><li>Prepare and maintain HR documents, including employment contracts, service agreements, transfer letters, visa invitation letters, and official correspondence.</li><li>Maintain accurate and confidential employee records, personnel files, HR databases, and transactions in the HRIS.</li><li>Manage employee medical insurance matters, including enrollment, additions, cancellations, and coordination with insurance providers.</li><li>Monitor employee attendance, working hours, vacations, and leave records, and prepare related reports.</li><li>Support daily office operations, including office supplies, cleaning schedules, and facility maintenance.</li><li>Coordinate logistics for management visits, business meetings, and external guests.</li><li>Provide administrative support to senior management, including meeting scheduling, reports, and correspondence.</li><li>Coordinate employee travel arrangements, including itineraries, accommodation, and per diem requirements.</li><li>Perform other related duties as assigned by the direct supervisor.</li></ul><p><strong>Qualifications</strong></p><ul><li>Bachelor's degree in Business Administration, Human Resources Management, or a related field.</li><li>2 - 3 years of relevant experience in HR, recruitment, or office administration.</li><li>Practical experience with HRIS platforms such as ZenHR, Kayan, or similar systems.</li><li>Good knowledge of HR practices, Jordanian Labor Law, and Social Security regulations.</li><li>Excellent computer skills and proficiency in Microsoft Office, particularly Word, Excel, Outlook, and PowerPoint.</li><li>Strong organizational, time-management, and multitasking skills.</li><li>High attention to detail, accuracy, confidentiality, and professionalism.</li><li>Excellent written and verbal communication skills in both Arabic and English.</li><li>Proactive, self-motivated, and able to work independently, take ownership, and follow through on assigned tasks.</li></ul><p></p>Required Skills<ul><li>HR Policies and Procedures</li></ul>Job Details<ul><li> Location Amman - Jordan</li><li>Industry Information &amp; Communication Technologies</li><li> Job Type Full-Time</li><li> Degree Bachelor</li><li>Experience 2-3</li><li>Nationality Unspecified</li></ul>Login to Apply<p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Human Resources Management, or a related field.</li><li>2 - 3 years of relevant experience in HR, recruitment, or office administration.</li><li>Practical experience with HRIS platforms such as ZenHR, Kayan, or similar systems.</li><li>Good knowledge of HR practices, Jordanian Labor Law, and Social Security regulations.</li><li>Excellent computer skills and proficiency in Microsoft Office, particularly Word, Excel, Outlook, and PowerPoint.</li><li>Strong organizational, time-management, and multitasking skills.</li><li>High attention to detail, accuracy, confidentiality, and professionalism.</li><li>Excellent written and verbal communication skills in both Arabic and English.</li><li>Proactive, self-motivated, and able to work independently, take ownership, and follow through on assigned tasks.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting<br>In its Resolution A/RES/72/279, the United Nations General Assembly endorsed the transformation of the Development Operations Coordination Office (DCO) as a stand-alone coordination office within the United Nations Secretariat. DCO exercises managerial and oversight functions of the resident coordinator system under the oversight of the Chair of United Nations Sustainable Development Group (UNSDG). In 2026, DCO undertook a recalibration to ensure the RC system remains optimally configured to support the acceleration of the 2030 Agenda and embodies the UN 2.0 shift- anchored in data, digital, innovation, behavioral science, strategic foresight, and a mission driven organizational culture. The position is located in the United Nations Development Coordination Office (UNDCO) Regional Office and reports to the Regional Team Leader/Senior Programme Management Officer as First Reporting Officer, with the Regional Director as Second Reporting Officer. The Chief of Policy and SDG Financing serves as an additional reporting officer to enable matrixed collaboration.<br> Responsibilities<br>Within delegated authority, the Programme Management Officer (Regional Policy Specialist) will be responsible for the following duties: Programme development, implementation and policy coordination: • Develops, implements, monitors and evaluates assigned regional policy, sustainable development and SDG financing programmes and activities; analyzes regional and sub-regional SDG acceleration bottlenecks, financing and implementation risks; reviews relevant documents and reports; identifies problems and issues to be addressed; initiates or supports corrective actions; liaises with relevant parties and ensures follow-up actions. • Coordinates policy development, including the review and analysis of regional and sub-regional trends, institutional frameworks, financing dynamics and policy developments affecting SDG implementation and economic transformation; develops and supports policy recommendations and analytical products, including work related to Integrated National Financing Frameworks, SDG financing strategies, fiscal space analysis and financing prioritization aligned with Cooperation Frameworks and SDG acceleration pathways. • Coordinates activities related to programme and resource planning, including programme/project preparation and submissions, workplans, progress reporting and related documentation, and contributes to policy and financing initiatives that support SDG acceleration and implementation. 2. Policy advisory, research and analytical support: • Performs policy advisory and consulting assignments, in collaboration with Regional Offices, Resident Coordinators, UN Country Teams, Member States and other partners, by facilitating strategic policy dialogue, workshops and other interactive sessions and assisting in developing integrated and actionable responses to sustainable development and SDG-related challenges. • Researches, analyzes and presents information gathered from diverse sources on sustainable development issues, including integrated policy, cross-border and political economy dimensions, and prepares strategic assessments informed by regional and country-level realities. • Generates survey and analytical initiatives; designs data collection tools; reviews, analyzes and interprets findings; identifies problems and issues and prepares evidence-based conclusions and recommendations to support data-driven planning and decision-making. • Collects and analyzes data to identify regional and sub-regional trends or patterns and provides insights through graphs, charts, tables and reports using data visualization and analytical methods to enable evidence-based planning, decision-making, presentation and reporting; contributes analytical inputs to Cooperation Frameworks, regional horizon scans, strategic foresight and anticipatory analysis in line with the UN 2.0 agenda. 3. Regional coordination, partnerships and stakeholder engagement: • Provides substantive backstopping to regional consultative processes, inter-agency coordination mechanisms, the Regional Platform for Integration and other policy and financing-related meetings and fora, including proposing agenda topics, identifying participants, preparing analytical materials, documents and presentations, and supporting stakeholder engagement. • Initiates and coordinates outreach and partnership activities with regional organizations, development partners, International Financial Institutions, Multilateral Development Banks, academia, think tanks, private sector actors and financing coalitions; conducts workshops and seminars and makes presentations on assigned policy, sustainable development and SDG financing topics. 4. Knowledge products, reporting and substantive communications: • Organizes and prepares high-quality written outputs on sustainable development and SDG financing issues, including policy briefs, thematic analyses, reports, speeches, presentations, background papers and inputs to regional and corporate analytical products. • Synthesizes programme, policy and analytical findings into substantive inputs and knowledge products to support regional and country-level planning, decision-making and reporting. 5. Field missions and other substantive assignments: • Leads and/or participates in large, complex field missions, including the provision of guidance to consultants, government counterparts, Resident Coordinator Offices and UN Country Teams, and prepares mission summaries, reports and recommendations. • Performs other duties as required.<br> Competencies<br>PROFESSIONALISM: Ability to apply sustainable development theories, concepts and approaches. Ability to identify issues, analyze and participate in the resolution of issues/problems. Ability to conduct data collection using various methods. Conceptual analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic resources on the internet, intranet and other databases. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Able to analyze and interpret data in support of decision-making and convey resulting information to management. PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.<br> Education<br>Advanced university degree (Master’s degree or equivalent) in sustainable development, political science, economics, public policy, public administration, finance, social sciences, or a related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree. Successful completion of both degree and non-degree programs in data analytics, business analytics, or data science programs is an advantage.<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>A minimum of seven years of progressively responsible experience in programme or project management, sustainable development, public policy, economic analysis, development cooperation or a related area is required. Two years or more experience in data analytics or related area is desirable. Experience in the United Nations system or a comparable international organization is desirable. Experience with sustainable development policy in the Arab States region is desirable. Experience in the private sector and its engagement for SDG financing and acceleration is desirable. Experience of partnerships involving civil society actors is desirable. Experience with assessment and reporting in a development context is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIUN Level IIUN Level IIUN Level II<br>Desirable LanguagesLanguageReadingWritingListeningSpeaking<br><b>Arabic</b>UN Level IUN Level IUN Level IUN Level I<br> <br> Assessment<br>Evaluation of qualified candidates may include an assessment exercise, which may be followed by competency-based interview.<br> Special Notice<br>Appointment against this post is open for an initial period of one year and may be subject to extension subject to legislative body funding availability. Staff members are subject to the authority of the Secretary General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. Individual contractors and consultants (Non-Staff Personnel) who have worked within the UN Secretariat in the last six months, irrespective of the administering entity, are ineligible to apply for professional and higher temporary or fixed-term positions and their applications will not be considered. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. Online applications will be acknowledged where an email address has been provided. If you do not receive an email acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary. If the problem persists, please seek technical assistance through the Inspira "Need Help?" link. Please note that pursuant to the Staff selection system policy (ST/AI/2025/2): (1) Applicants for positions in the Field Service category cannot be of the nationality of the country where the position is located, and (2) Applicants for positions in the Professional and higher categories in a mission, field operation, or resident coordinator’s office cannot be of the nationality of the country where the position is located. For currently serving staff of a United Nations Common System organization, only the UN-recognized nationality will be considered for the purposes of these restrictions.<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section 2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>Develop and customize Odoo modules based on business requirements.</span><br><span>Modify and enhance existing Odoo modules and functionalities.</span><br><span>Develop integrations between Odoo and third-party systems using APIs.</span><br><span>Troubleshoot and resolve technical issues.</span><br><span>Work closely with Odoo Functional Consultants to translate functional requirements into technical solutions.</span><br><span>Perform testing, debugging, and code optimization.</span><br><span>Develop and maintain reports and system customizations.</span><br><span>Support Odoo implementation, upgrades, and maintenance.</span><br><span>Maintain proper technical documentation.</span><br></span><br><span>Requirements<span>Bachelor’s degree in Computer Science, Software Engineering, or related field.</span><br><b><span>2–4 years of hands-on Odoo development experience.</span></b><br><span>Strong knowledge of </span><b><span>Python</span></b><span>.</span><br><span>Good knowledge of </span><b><span>PostgreSQL</span></b><span>.</span><br><span>Experience with </span><b><span>Odoo ORM, XML, QWeb, and APIs</span></b><span>.</span><br><span>Experience developing and customizing Odoo modules.</span><br><span>Knowledge of </span><b><span>JavaScript, HTML, and CSS</span></b><span>.</span><br><span>Experience with system integrations and REST APIs.</span><br><span>Good understanding of ERP systems and business processes.</span><br><span>Strong troubleshooting and problem-solving skills.</span><br><span>Good communication skills in Arabic and English.</span><br></span><br><span>BenefitsMedical Insurance, Social Security, Performance-Based Annual Increment, Project Incentives, Training &amp; Development Opportunities, Career Growth Opportunities.<br><br></span><br> </div>

<div><br></div> <strong>Role Summary</strong> <div>We are seeking a detail-oriented and proactive HR Operations Specialist to manage the day-to-day HR functions that keep our organization running smoothly. This role is critical in supporting employee lifecycle processes, ensuring compliance with regional labor laws, and maintaining efficient HR systems all while supporting a fast-paced, people-focused L&amp;D environment.</div> <strong>Key Responsibilities</strong> <div> <strong>HR Operations &amp; Administration</strong> </div> <ul> <li>Manage end-to-end employee lifecycle processes: onboarding, contracts, transfers, and offboarding</li> <li>Maintain accurate and up-to-date employee records in the HRIS</li> <li>Prepare HR letters, certificates, and documentation (employment verification, NOCs, etc.)</li> <li>Ensure compliance with MENA labor laws and regulations across operating countries</li> </ul> <div> <strong>Payroll &amp; Benefits Support</strong> </div> <ul> <li>Coordinate monthly payroll inputs (attendance, leaves, deductions) with Finance</li> <li>Administer employee benefits, insurance, and government-related registrations (GOSI, WPS, etc. as applicable)</li> <li>Track and manage leave balances and attendance records</li> </ul> <div> <strong>Recruitment &amp; Onboarding Coordination</strong> </div> <ul> <li>Support the recruitment process: job postings, screening coordination, interview scheduling</li> <li>Facilitate smooth onboarding experiences for new hires, including orientation on company policies and L&amp;D culture</li> <li>Coordinate with hiring managers on workforce planning needs</li> </ul> <div> <strong>Employee Relations &amp; Compliance</strong> </div> <ul> <li>Serve as a point of contact for employee queries related to HR policies and procedures</li> <li>Support performance management cycles and documentation</li> <li>Ensure adherence to internal policies and local employment regulations</li> <li>Assist in maintaining a positive, engaging workplace culture aligned with SkillUp MENA's values</li> </ul> <div> <br> </div> <div> <strong>Reporting &amp; Continuous Improvement</strong> </div> <ul> <li>Generate HR reports and dashboards (headcount, turnover, attendance trends)</li> <li>Identify opportunities to streamline HR processes and improve operational efficiency</li> <li>Support internal audits and documentation readiness</li> </ul> <strong>Qualifications &amp; Requirements</strong> <ul> <li>Bachelor's degree in Human Resources, Business Administration, or related field</li> <li>2 4 years of experience in HR operations, preferably within MENA region companies</li> <li>Solid understanding of regional labor laws (UAE, KSA, Egypt, Jordan, or relevant markets)</li> <li>Experience with HRIS/HRMS platforms</li> <li>Strong organizational skills and attention to detail</li> <li>Excellent communication skills in English; Arabic proficiency is a strong plus</li> <li>Ability to handle confidential information with discretion</li> <li>Passion for learning &amp; development and the education/training industry is a plus</li> </ul> <strong>Preferred Skills</strong> <ul> <li>Familiarity with payroll systems and WPS/GOSI processes</li> <li>Experience supporting a growing or scaling organization</li> <li>Proficiency in MS Excel/Google Sheets and HR reporting tools</li> <li>HR Diploma | Certificate </li> </ul> <strong>What We Offer</strong> <ul> <li>Opportunity to work with a mission-driven company shaping talent across MENA</li> <li>Collaborative, growth-oriented work culture</li> <li>Access to internal training and professional development programs</li> </ul> <br>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Marsh Risk / Marsh People &amp; Investments, India, Middle East &amp; Africa (IMEA)</b> is seeking candidates for the following position based in the <b>Amman</b> office:</span><span><b>Assistant Counsel, Legal, Compliance and Public Affairs</b></span><br><span><b>What can you expect:</b></span><ul><li><span>Join a regional legal team at the heart of Marsh’s IMEA business, supporting fast-moving and high-profile matters across multiple markets.</span></li><li><span>Work on a broad portfolio of contentious issues, including litigation, pre-litigation disputes, E&amp;O matters, and employment and commercial cases.</span></li><li><span>Gain exposure to a diverse range of legal work spanning disputes, regulation, contracting, corporate issues, M&amp;A, and property-related matters.</span></li><li><span>Partner closely with senior counsel in Dubai while building the confidence to manage matters independently.</span></li><li><span>Play a key role in strengthening risk management through investigations, claims handling, trend analysis, and prevention initiatives.</span></li><li><span>Help shape training, awareness, and process improvements that make a real impact across the business.</span></li><li><span>Build your profile in a collaborative environment with strong regional visibility and excellent development potential.</span></li></ul><br><span><b>What you will be rewarded with:</b></span><ul><li><span>The chance to join a respected international organisation and contribute to meaningful regional work.</span></li><li><span>Exposure to complex, business-critical matters in a dynamic and collaborative environment.</span></li><li><span>Ongoing learning and development through close engagement with experienced legal leaders and regional stakeholders.</span></li><li><span>A role that combines autonomy, variety, and responsibility, giving you the opportunity to grow quickly.</span></li><li><span>The opportunity to broaden your expertise across disputes, claims, contracts, regulation, and advisory work.</span></li></ul><br><span><b>We will rely on you to:</b></span><ul><li><span>Advise stakeholders on contentious matters, including litigation, pre-litigation disputes, E&amp;Os, commercial issues, and employment matters.</span></li><li><span>Manage external counsel on complex legal issues, including instructions, progress tracking, and review of outputs.</span></li><li><span>Support the end-to-end handling of E&amp;O claims, including triage, investigation, resolution, closure, and trend analysis.</span></li><li><span>Assist with internal investigations, document preservation, document review, matter intake, reporting, and system maintenance.</span></li><li><span>Draft, review, and negotiate a wide range of contracts and related documents.</span></li><li><span>Contribute to training, awareness, policy, and process development across the LCPA function.</span></li></ul><br><span><b>What you need to have:</b></span><ul><li><span>Recognised legal qualifications and admission to practice in Jordan, another Middle East jurisdiction, and/or a common law jurisdiction.</span></li><li><span>3–5 years’ post-qualification experience in a law firm or in-house role within the Middle East.</span></li><li><span>Strong experience handling contentious matters and litigation, particularly commercial and employment disputes.</span></li><li><span>Excellent drafting, organisational, and analytical skills.</span></li><li><span>The ability to exercise sound judgment and work effectively with minimal supervision.</span></li><li><span>Excellent written and spoken English.</span></li></ul><br><span><b>What makes you stand out:</b></span><ul><li><span>Experience in professional liability insurance or claims-related work.</span></li><li><span>Regulatory advisory experience, ideally in insurance or financial services.</span></li><li><span>Arabic language skills.</span></li></ul><br><p> Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.<br>Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.<br>Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.<br></p><br><br><br> </div>

<p>Acquire requisitions, items/services for the operation, grant purchase orders to preferred suppliers, and resolve problems with supply orders Gather and submit all necessary information and documents on suppliers/service providers and submit them to corresponding internal departments; Conduct continuous research to locate new potential suppliers and stay abreast to new products. Assist and coordinate with Shared Services Center day-to-day activities and end of month closing to ensure an optimal service level Manage the warehouse team on deliveries from and to warehouses; Monitor warehouse operations cost and maintain an optimized stock level for non-merchandise items Follow up on licenses renewal, marine insurance claims, obtaining necessary approvals and registering items at both private and public organizations to ensure a smooth flow of supply chain Validate purchase orders and invoices, oversee and negotiate small category contracts and conduct value analysis and perform contract administration when needed.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s Degree in a related field or equivalent technical degree (TS)<br>0-2 years of experience in a similar field<br>Fluency in English<br>Communication Skills: level 2<br>Customer Focus: level 2<br>Commercial Understanding: level 1<br>Planning and Organizing: level 1<br>Attention to details: level 2<br>Teamwork: level 2<br>Initiative: level 2</p>

<p>An international construction group with active projects in Jordan is looking for a Finance Associate to manage day-to-day banking administration and follow-up, including bank submissions, KYC records, facility and guarantee logs and renewals.</p><ol><li>Act as the routine coordination contact for assigned banks and maintain a bank correspondence log</li><li>Prepare applications and supporting document packs for facilities, renewals, account opening and mandate changes</li><li>Maintain KYC checklists per company and bank and track expiry of licenses, IDs, mandates and insurance</li><li>Maintain facility logs showing limits, utilization, expiry dates, security and renewal status</li><li>Prepare applications for guarantees and letters of credit and maintain a guarantee register</li><li>Follow up guarantee extensions, reductions, releases and cancellations with banks and project teams</li><li>Prepare payment forms or bank payment batches from approved instructions when assigned</li><li>Review bank fees and charges against approved terms and support audit confirmations</li><li>Prepare regular status reports on pending bank requests, renewals, expiries and upcoming obligations</li></ol><p><strong>Desired Candidate Profile</strong></p><p><b>Requirements:</b></p><ol><li>Bachelor's degree in Accounting, Finance, Banking or a related field</li><li>3-5 years of experience in banking administration, treasury or corporate finance support</li><li>Experience with bank facilities, guarantees and letters of credit</li><li>Good knowledge of KYC documentation and bank submission requirements</li><li>Proficiency in Microsoft Excel and ERP data entry</li><li>Strong organization, follow-up and confidentiality, with good English communication skills</li></ol>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Description:</b><br><br></span><p>An international construction group with active projects in Jordan is looking for a Finance Associate to manage day-to-day banking administration and follow-up, including bank submissions, KYC records, facility and guarantee logs and renewals.<br></p><br><ol><li>Act as the routine coordination contact for assigned banks and maintain a bank correspondence log<br></li><li>Prepare applications and supporting document packs for facilities, renewals, account opening and mandate changes<br></li><li>Maintain KYC checklists per company and bank and track expiry of licenses, IDs, mandates and insurance<br></li><li>Maintain facility logs showing limits, utilization, expiry dates, security and renewal status<br></li><li>Prepare applications for guarantees and letters of credit and maintain a guarantee register<br></li><li>Follow up guarantee extensions, reductions, releases and cancellations with banks and project teams<br></li><li>Prepare payment forms or bank payment batches from approved instructions when assigned<br></li><li>Review bank fees and charges against approved terms and support audit confirmations<br></li><li>Prepare regular status reports on pending bank requests, renewals, expiries and upcoming obligations<br></li></ol><p><b>Requirements:</b><br></p><br><ol><li>Bachelor's degree in Accounting, Finance, Banking or a related field<br></li><li>3-5 years of experience in banking administration, treasury or corporate finance support<br></li><li>Experience with bank facilities, guarantees and letters of credit<br></li><li>Good knowledge of KYC documentation and bank submission requirements<br></li><li>Proficiency in Microsoft Excel and ERP data entry<br></li><li>Strong organization, follow-up and confidentiality, with good English communication skills<br></li></ol><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company:MarshDescription:<p><span><b>Counsel</b></span></p><br><p><span>Marsh People &amp; Investments / Marsh Risk<br>Location: Amman, Jordan<br>Hybrid | 3 days per week in office</span></p><br><br><p><span><b>About the role</b></span></p><br><p><span>Marsh People &amp; Investments, part of Marsh’s India, Middle East &amp; Africa business, is seeking a talented Counsel to join our regional legal team in Amman.</span></p><br><p><span>This is a fantastic opportunity to work at the centre of a fast-paced, high-profile regional business, supporting colleagues across the Middle East on a broad mix of legal, regulatory, and commercial matters. You will gain exposure to challenging and varied work, while building trusted relationships with senior stakeholders and helping shape practical legal solutions that support the business.</span></p><br><br><p><span><b>What you can expect</b></span></p><br><ul><li><span>A regional role with real breadth, visibility, and impact across Marsh and Mercer businesses in the Middle East</span></li><li><span>Exposure to a diverse portfolio of matters spanning corporate, commercial, regulatory, disputes, and advisory work</span></li><li><span>The opportunity to partner closely with experienced senior counsel in Dubai while developing confidence and independence</span></li><li><span>A collaborative environment where your input helps strengthen risk management, improve processes, and support business growth</span></li><li><span>Strong development potential within a respected global organisation</span></li></ul><br><p><span><b>We will count on you to</b></span></p><br><ul><li><span>Provide practical legal advice on a wide range of corporate and commercial matters supporting Marsh and Mercer businesses in the Middle East</span></li><li><span>Draft, review, and negotiate contracts, subcontracts, vendor agreements, and related legal documents in line with business objectives</span></li><li><span>Support stakeholders on contentious matters, including disputes, pre-litigation issues, employment matters, and commercial concerns</span></li><li><span>Manage external counsel on complex legal matters, including instructions, progress tracking, and review of legal outputs</span></li><li><span>Assist with the end-to-end handling of E&amp;O claims, including triage, investigation, resolution, closure, and trend analysis</span></li><li><span>Support internal investigations, document preservation, matter intake, document review, reporting, and records management</span></li><li><span>Stay current on relevant legal and regulatory developments and assess their implications for the business</span></li><li><span>Identify legal and commercial risk and help develop practical strategies to mitigate it</span></li><li><span>Contribute to training, awareness, policy development, and process improvement across the LCPA function</span></li><li><span>Assist with responses to RFPs and other business development initiatives where legal input is required</span></li><li><span>Manage your workload effectively in a dynamic environment with shifting priorities and deadlines</span></li></ul><br><p><span><b>What you need to have</b></span></p><br><ul><li><span>Recognised legal qualification and admission to practice in Jordan, another Middle East jurisdiction, and/or a common law jurisdiction</span></li><li><span>3–5 years of post-qualification experience, ideally in a law firm or in-house legal team</span></li><li><span>Strong experience in contentious matters and litigation, particularly commercial and employment disputes</span></li><li><span>Proven ability to draft and negotiate contracts with a clear understanding of legal and contractual risk</span></li><li><span>Excellent analytical, organisational, and drafting skills</span></li><li><span>The ability to work independently, use sound judgment, and manage competing priorities</span></li><li><span>Excellent written and spoken English</span></li></ul><br><p><span><b>What makes you stand out</b></span></p><br><ul><li><span>Experience in professional liability insurance or claims-related work</span></li><li><span>Regulatory advisory experience, ideally within insurance or financial services</span></li><li><span>Arabic language skills</span></li><li><span>A proactive, business-minded approach with strong stakeholder management skills</span></li></ul><br><p><span><b>Why join our team</b></span></p><br><ul><li><span>We support your growth through professional development, meaningful work, and strong leadership</span></li><li><span>You’ll be part of an inclusive and collaborative culture where your contribution matters</span></li><li><span>Our scale creates opportunity — across teams, markets, and career paths — supported by benefits that help you thrive</span></li></ul>Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. </div>

<p>Our mission at Amazon is to be Earth s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that s why you ll find we approach things differently here. You won t be asked to read from a script or learn dialogue by heart. Instead, we ll provide you with the training you need to problem solve for our customers. You ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.</p><p>What will you do as a Customer Service Associate? As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You ll be the first point of contact for our (United Kingdom /English) customers by answering their requests through phone, chat and/or email this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.</p><p>What are your hours? This role requires working variable hours to match customers need us most. you will work 9 hours per shift and your work week is minimum 40 hours order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 12 am for male employees 6 am and 10 pm for female employees Monday to Sunday. You will receive your work schedule at least 1 week in advance and your shifts may change every week. You may be required to work national holidays and will be compensated accordingly . You will learn more about your exact schedule closer to your start date.</p><p>What benefits will you receive? One of the great things about joining Amazon s Customer Service team is that you don t need past experience in customer service. You ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including: Medical Insurance, Amazon employee discount. Life insurance. Nursery benefit. Rethink benefit. Employee Assistance Program (EAP)</p><p><strong>Desired Candidate Profile</strong></p><h2>What qualifications do we need from you?</h2><ul><li>Minimum age: 18 years old</li><li>Have the right to work in Jordan</li><li>Minimum qualification of high school (Tawjihi/IGCSE/IBDP) Passed</li><li>Strong communication skills in English and Arabic both written and oral fluency.</li><li>The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 12 am for male employees 6 am and 10 pm for female employees</li><li>Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and voluntary overtime)</li></ul><h2>What strengths will you bring?</h2><ul><li>Hard-working, articulate, and detail-oriented.</li><li>Friendly and customer-focused in every situation</li><li>Ability to learn quickly and embrace change</li><li>Comfortable multi-tasking in a high-energy environment.</li></ul><p>If this role sounds like it s for you, then click on the link below to start the application process! You ll need to allow 2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible. If successful, we will contact you about next steps! Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of your candidates.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>SkyTech is looking for an experienced </span><b><span>Odoo Functional Consultant</span></b><span> to join our team. The ideal candidate will be responsible for understanding clients’ business requirements, translating them into effective Odoo solutions, configuring Odoo modules, and supporting the implementation process from requirements gathering through go-live and post-implementation support.</span><br><br><span>​</span><br><br><b><span>Key Responsibilities:</span></b><br><br></span><ul><li><span>Gather and analyse client business requirements and processes.</span><br></li><li><span>Translate business requirements into functional Odoo solutions.</span><br></li><li><span>Configure and implement Odoo modules based on business needs.</span><br></li><li><span>Conduct gap analysis and prepare functional requirements/documentation.</span><br></li><li><span>Work closely with the development team on required customizations and integrations.</span><br></li><li><span>Perform functional testing and support UAT.</span><br></li><li><span>Conduct system demonstrations and user training.</span><br></li><li><span>Support data migration, system configuration, and implementation activities.</span><br></li><li><span>Provide post-go-live support and troubleshoot functional issues.</span><br></li><li><span>Follow up with clients and ensure successful project delivery.</span><br></li></ul><br><span>Requirements</span><ul><li><span>Bachelor’s degree in IT, Computer Science, Business Information Systems, or a related field.</span><br></li><li><b><span>4–6 years of hands-on experience as an Odoo Functional Consultant.</span></b><br></li><li><span>Good knowledge of key Odoo modules such as </span><b><span>Sales, CRM, Purchase, Inventory, Accounting, and Project Management</span></b><span>.</span><br></li><li><span>Strong understanding of ERP concepts and business processes.</span><br></li><li><span>Experience in requirements gathering, business analysis, configuration, testing, and implementation.</span><br></li><li><span>Strong communication and client-facing skills.</span><br></li><li><span>Good problem-solving and analytical skills.</span><br></li><li><span>Very good command of Arabic and English.</span><br></li><li><b><span>Odoo Functional Certification is a plus.</span></b><br></li></ul><br><br><span>BenefitsMedical Insurance, Social Security, Performance-Based Annual Increment, Project Incentives, Training &amp; Development Opportunities, and Career Growth Opportunities.<br><br></span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Office/Unit/Project Description &nbsp;&nbsp;</strong></p><br> <p>At country level, the UNV Field Unit (FU) and/or designated UNV personnel are responsible for the mobilization and placement of UN Volunteers in UN Agencies, Funds, and Programmes in the areas of peace, development and humanitarian assistance.  UNV Field Units/designated UNV personnel represent and position UNV in the respective countries with a focus on the UN Country Team, bringing UNV’s services and solutions closer to its partners within a client service approach and collaborating with other stakeholders from government, civil society and private sector. As UNDP represents UNV at country level, UNV personnel are usually hosted within a UNDP Office and are accountable to the Supervisor and UNV Executive Coordinator for compliance with UNV and UNDP policies, rules and regulations</p><br> <p><strong>Scope of Work&nbsp;</strong></p><br> <p><strong>1.Assist in mobilizing volunteers and developing and maintaining partnerships</strong></p><br> <ul> <li>Support in the management of key accounts of assigned partnerships.</li> <li>Support and maintain relationships with assigned UN partner/s in the country/countries to ensure an understanding of UNV’s mandate, key offers and the added value that UN Volunteer assignments bring in support to the achievement of their respective mandates.</li> <li>Support in the identification of volunteer placement opportunities based on UN agency strategies and plans and present UNV value proposition and volunteer modalities with the objective of maximizing the relevance of volunteerism for impact.</li> <li>Support in the preparation of descriptions of assignment, with a focus on the assigned partners. &nbsp;</li> <li>Support in the development of offers and initiatives that respond to the evolving needs of partners for volunteer solutions.</li> <li>Contribute to the organization of advocacy campaigns, key events and other external communication efforts that raise awareness and foster engagement.</li> <li>Ensure knowledge is documented, systematized and fed back into volunteer mobilization, using UNV's Client Relationship Management (CRM) to track interactions and updates.</li> <li>In consultation with the Online Volunteering (OV) Programme Associate in the respective Regional Office, act as a focal point for online volunteers and accreditation of OV service organizations, focusing on supporting host entities with developing OV opportunities through advocacy engagements and promoting the concept of OV.&nbsp;</li> </ul> <p>&nbsp; &nbsp; &nbsp;&nbsp;<strong>2. Contribute to business intelligence in support of strategic and sustained mobilization&nbsp;</strong></p><br> <ul> <li>Support partnerships development by collecting and analyzing data of UN Cooperation Frameworks and agency programming frameworks to identify volunteer engagement areas.Record volunteer mobilization opportunities and business intelligence in CRM.</li> </ul> <br> <br> <ul> <li>Support in the engagement with potential partners by preparing presentations, mapping etc. on opportunities for volunteerism for internal use by UNV.</li> </ul> <br> <ul> <li>Support the identification of opportunities for communicating on positive volunteer stories and strengthening visibility of the Agency partnership and the impact of volunteerism.</li> </ul> <br> <ul> <li>Contribute to the development of key messages, talking points, and reports as needed.</li> </ul> <p><strong>3. Contribute to positive volunteer experience</strong></p><br> <ul> <li>Provide support during the onboarding process, ensuring volunteers receive timely information, access to necessary resources, and a smooth start to their assignments.</li> </ul> <br> <ul> <li>Provide support to UN Volunteers throughout the volunteer management cycle, ensuring timely assistance and guidance during key life events to foster a smooth, inclusive, and positive volunteer experience.</li> </ul> <br> <ul> <li>Support volunteer engagement by responding to inquiries, sharing updates, and escalating concerns to relevant colleagues to ensure volunteers are supported throughout their service.</li> </ul> <br> <ul> <li>Assist in gathering feedback from volunteers through surveys or informal check-ins and help compile and share insights to inform improvements in volunteer management practices.</li> </ul> <br> <ul> <li>Support the organization of appreciation initiatives and local events to acknowledge volunteer contributions and foster a sense of belonging.</li> </ul> <br> <ul> <li>Support the Country Coordinator in ensuring volunteers’ satisfaction with their assignment.</li> </ul> <br> <ul> <li>Backstop other functions in the Field Unit/at country level during peak periods or personnel absences, ensuring continuity of service and contributing to a seamless and positive volunteer experience.</li> </ul> <p><strong>4. Support duty of care of UN Volunteers serving in the assigned area</strong></p><br> <ul> <li>Liaise with the respective entities’ security focal points or heads of office, as applicable, and provide support to ensure a detailed and precise understanding among UN Volunteers on all security-related issues, including e.g. assistance with headcounts in emergency situations.</li> </ul> <br> <ul> <li>Provide timely and accurate support to UN Volunteers undergoing medical evacuation, ensuring coordination with medical providers, host entities, and relevant offices at UNV, while maintaining compliance with established procedures.</li> </ul> <br> <ul> <li>Provide tailored support to UN Volunteers who do not speak the UN official language, to facilitate their understanding and providing key information, and navigate their assignment environment effectively throughout the volunteer management cycle.</li> </ul> <br> <ul> <li>Provide host entities with comprehensive information on the enabling instruments available through UNV that support the health and wellbeing of UN Volunteers, such as insurance and related benefits.&nbsp;</li> </ul> <br> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation.</p><br> <p><strong>Institutional Arrangement</strong></p><br> <p>Under the general guidance of the Regional Manager, with day-to-day reporting to the Country Coordinator, the Client Engagement Assistant supports the identification, development, and cultivation of select partnerships with UN Agencies / Host Entities at country level. This includes managing the relationship with priority partners, gathering and sharing data and information that influence mobilization opportunities, ensuring client satisfaction with volunteer services, and bridging the delivery of services from centralized functions of the volunteer management cycle. The critical purpose of this role is the sustained mobilization of volunteers to the designated partners (clients) and support to the duty of care for serving volunteers.</p><br> <p>The role involves regular contact and liaison with counterpart UN personnel at all levels, including senior level staff. Within UNV, all personnel are expected to work across multiple units, functions, and teams in order to enhance and enable horizontal collaboration.</p><br> <br> <br> <br> <br> <br> <p><strong>Competencies</strong></p><br> <i><strong>Core</strong></i> <br> <p>Achieve Results&nbsp;</p><br> <ul> <li>Plans and monitors own work, pays attention to details, delivers quality work by deadline</li> </ul> <p>Think Innovatively: &nbsp;</p><br> <ul> <li>Open to creative ideas/known risks, is pragmatic problem solver, makes improvements&nbsp;</li> </ul> <p>Learn Continuously:&nbsp;</p><br> <ul> <li>Open minded and curious, shares knowledge, learns from mistakes, asks for feedback</li> </ul> <p>Adapt with Agility: &nbsp;</p><br> <ul> <li>Adapts to change, constructively handles ambiguity/uncertainty, is flexible&nbsp;</li> </ul> <p>Act with Determination: &nbsp;</p><br> <ul> <li>Shows drive and motivation, able to deliver calmly in face of adversity, confident</li> </ul> <p>Engage and Partner:&nbsp;</p><br> <ul> <li>Demonstrates compassion/understanding towards others, forms positive relationships</li> </ul> <p>Enable Diversity and Inclusion:&nbsp;</p><br> <ul> <li>Appreciate/respect differences, aware of unconscious bias, confront discrimination&nbsp;</li> </ul> <p><strong>Cross-Functional &amp; Technical competencies:</strong></p><br> <p>System Thinking</p><br> <ul> <li>Ability to use objective problem analysis and judgment to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact other parts of the system</li> </ul> <p>Relationship Management</p><br> <ul> <li>Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding</li> </ul> <p>Communication&nbsp;</p><br> <ul> <li>Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels</li> </ul> <p>Customer Satisfaction/Client Management&nbsp;</p><br> <ul> <li>Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns</li> </ul> <p>Integration within the UN System</p><br> <ul> <li>Ability to identify and integrate the capacity and assets of the UN system, and engage in joint work. Knowledge of the UN System and ability to apply this knowledge to strategic and/or practical situations</li> </ul> <br> <p>Knowledge Generation </p><br> <ul> <li>Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need</li> <li>Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations</li> </ul> <p>Event planning and execution</p><br> <ul> <li>Ability to plan, manage and execute public and private events to ensure that they support and amplify individual communications and advocacy initiatives, as well as UNV's overall brand and mandate</li> </ul> <p><strong>Required Skills and Experience</strong></p><br> <p><strong>Education:</strong></p><br> <ul> <li>Secondary education is required.&nbsp;&nbsp;</li> </ul> <br> <ul> <li>A university degree in Social Sciences or related area will be given due consideration, but it is not a requirement.</li> </ul> <br> <p><strong>Experience:</strong></p><br> <ul> <li>Minimum of 5 years (with high school diploma) or 2 years (with bachelor’s degree) of practical and relevant experience at national or international level in partnership engagement, advocacy, management, client service or related areas.</li> </ul> <p><strong>Required&nbsp;skills:</strong></p><br> <ul> <li>Experience in preparing presentation materials, including PowerPoint slides and talking points, as well as minute-taking and report drafting.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> </ul> <br> <ul> <li>Experience in the use of computers, office software packages (MS Word, Excel, etc.), database packages, and web-based management systems such as ERP.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;</li> </ul> <p><strong>&nbsp;Desired skills in addition to the competencies covered in the Competencies section:</strong></p><br> <ul> <li>Previous experience with international or development organizations is considered an asset.&nbsp;</li> </ul> <br> <ul> <li>Knowledge and experience of ticket-based service management systems (e.g. Salesforce/UNALL, or equivalent) is considered an asset.</li> </ul> <p><strong>Required Language(s):</strong></p><br> <ul> <li>Fluency in English and Arabic.</li> </ul> <br> <p><strong>Disclaimer:</strong></p><br> <ul> <li>Only short-listed applicants will be contacted</li> <li>The successful candidate will hold a UNDP NPSA contract</li> <li>This vacancy announcement is open to tier 1 &amp; 2 applicants</li> <li>This post is for local recruitment only. It is open to citizens of Jordan.</li> <li>All travel, interview and relocation costs, if any, incurred to take up an appointment at the duty station in Amman, Jordan are at the expense of the applicant.</li> </ul> <br> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br> <p><strong>Data Privacy</strong></p><br> <p>Please click here&nbsp;to view UNDP Data Privacy Statement</p><br><br> #LI-DNI<br><br> </div>

<p>Continuity of essential regional data-management, analytical, monitoring and reporting functions during the bridging period. Priority datasets and products are better documented, quality-assured, accessible and maintainable. DCO/ROAS and supported Resident Coordinator Offices receive timely, decision-relevant analysis and visualization. Regional analysis contributes to regional coordination structures, foresight and understanding of multi-country and cross-boundary issues. Staff have practical tools and strengthened capacity to apply agreed data-management, analytical and responsible AI approaches. A complete and usable handover package supports continuity beyond the consultancy. Work Location Amman Expected duration 6 months Duties and Responsibilities Background The United Nations Development Coordination Office (DCO) manages and oversees the Resident Coordinator system under the oversight of the Chair of the United Nations Sustainable Development Group. The Regional Office for Arab States (DCO/ROAS) provides regional support to Resident Coordinators and Resident Coordinator Offices across the Arab States. DCO/ROAS seeks an individual consultant to provide support on regional data management, analysis, reporting and knowledge management. The assignment will strengthen the availability, quality, consistency and use of regional and country-level data for evidence-informed planning and decision-making. The consultancy will also connect data work with support to Resident Coordinator Offices, implementation of the Arab States Regional Platform for Integration (AS-RPI), and regional foresight analysis, including multi-country and cross-boundary issues. In line with UN 2.0, the consultant will identify practical opportunities for innovation and responsible use of artificial intelligence, subject to applicable United Nations data-protection, confidentiality, information-security and human-oversight requirements. Objectives Strengthen data quality, documentation, accessibility, interoperability and reproducibility across priority regional datasets and products. Provide timely regional and cross-country analysis, visualization and decision-support products for DCO/ROAS and, upon request, Resident Coordinator Offices. Support results monitoring and reporting, including UNINFO-related quality assurance and consolidation of country-level information for regional and global requirements. Link data and analysis to regional coordination structures, foresight, including multi-country and cross-boundary risks, opportunities and interdependencies. Strengthen knowledge exchange and staff capacity in data management, analytics, visualization, responsible data use, innovation and AI literacy. Scope of Work Data systems and quality: Complete the agreed review, update and documentation of priority databases, data-collection arrangements and analytical workflows[A6.1] from the RC system in the Arab states region, as inputs to Deliverables 2 and 3. This includes documenting data definitions, sources, methodologies, validation rules, update responsibilities and version-control arrangements, and completing the agreed data cleaning, validation and quality-assurance checks within the delivery periods specified below. Analysis and visualization: Produce the dashboards, scorecards, graphs, charts, tables, maps and concise analytical products specified under Deliverable 4. Each product shall be based on agreed data sources and shall identify the relevant trends, patterns, gaps and emerging issues within the applicable monthly delivery period. Regional and RCO support: Provide agreed, output-specific data and analytical inputs to DCO/ROAS, Resident Coordinator Offices and UN Country Teams, including for Common Country Analyses, Cooperation Framework processes and other priorities formally included in the workplanS. Monitoring and reporting: Prepare the periodic UNINFO and results-reporting outputs specified under Deliverable 5, including agreed quality-assurance observations, consolidated country-level analysis and defined inputs to regional reviews, management reports, briefs, presentations and corporate reporting. AS-RPI and regional foresight: Complete the analytical product specified under Deliverable 6, providing agreed data and analytical inputs for AS-RPI implementation and regional foresight, including comparative analysis of at least one multi-country or cross-boundary issue and its shared risks, interdependencies, emerging opportunities and implications for action. Partnerships and coordination: Undertake the consultations and coordination required to complete the agreed deliverables. This may include time-bound engagement with DCO/ROAS, DCO headquarters, Resident Coordinator Offices, UN entities and relevant data partners to confirm data requirements, obtain agreed inputs and validate outputs. Knowledge management and capacity development: Produce the repository updates, reusable templates, guidance and practical learning sessions specified under Deliverable 7. The number, format, audience and schedule of sessions shall be agreed in the inception workplan. Innovation and responsible AI: Where included in an agreed deliverable, test practical innovations and responsible AI-assisted approaches for data discovery, analysis, visualization, knowledge management or foresight. For each such output, document the method, risks and limitations; verify the results; protect sensitive information; and maintain meaningful human oversight. Handover and continuity: Submit the complete handover package specified under Deliverable 8, including orderly records, editable source files, documentation and a clear list of outstanding issues and continuity actions. Additional tasks: Undertake only additional tasks agreed in writing with the supervisor, within the overall scope and maximum level of effort of the consultancy. Any such task shall be assigned to a defined deliverable, delivery date and acceptance criterion through an updated workplan.</p><p><strong>Desired Candidate Profile</strong></p><p>A Master's degree or equivalent in data management, information management, computer science, data science, analytics, statistics, information systems, economics, public policy or a related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced degree. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of five years of progressively responsible experience in data management, data analysis, information management, statistics, business intelligence or a related area is required. Experience developing and maintaining data systems, dashboards, analytical products, data-quality processes, reporting workflows and documentation is required. Experience supporting the United Nations system, Resident Coordinator system, Cooperation Framework processes, UNINFO or comparable planning and reporting platforms is desirable. Experience with regional or cross-country analysis, strategic foresight, multi-country or cross-boundary issues is desirable. Experience applying innovation approaches, artificial intelligence or emerging technologies to data, analysis, knowledge management or organizational decision-making is desirable. Proficiency in relevant data-management, analytical and visualization tools is desirable.</p><p>English and French are the working languages of the United Nations Secretariat; For this position, fluency in English is required and knowledge of Arabic is desirable. Note: Fluency equals a rating of fluent in all four areas (speak, read, write, and understand) and Knowledge of equals a rating of confident in two of the four areas.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>• Continuity of essential regional data-management, analytical, monitoring and reporting functions during the bridging period. • Priority datasets and products are better documented, quality-assured, accessible and maintainable. • DCO/ROAS and supported Resident Coordinator Offices receive timely, decision-relevant analysis and visualization. • Regional analysis contributes to regional coordination structures, foresight and understanding of multi-country and cross-boundary issues. • Staff have practical tools and strengthened capacity to apply agreed data-management, analytical and responsible AI approaches. • A complete and usable handover package supports continuity beyond the consultancy.<br> Work Location<br>Amman<br> Expected duration<br>6 months<br> Duties and Responsibilities<br>Background The United Nations Development Coordination Office (DCO) manages and oversees the Resident Coordinator system under the oversight of the Chair of the United Nations Sustainable Development Group. The Regional Office for Arab States (DCO/ROAS) provides regional support to Resident Coordinators and Resident Coordinator Offices across the Arab States. DCO/ROAS seeks an individual consultant to provide support on regional data management, analysis, reporting and knowledge management. The assignment will strengthen the availability, quality, consistency and use of regional and country-level data for evidence-informed planning and decision-making. The consultancy will also connect data work with support to Resident Coordinator Offices, implementation of the Arab States Regional Platform for Integration (AS-RPI), and regional foresight analysis, including multi-country and cross-boundary issues. In line with UN 2.0, the consultant will identify practical opportunities for innovation and responsible use of artificial intelligence, subject to applicable United Nations data-protection, confidentiality, information-security and human-oversight requirements. Objectives • Strengthen data quality, documentation, accessibility, interoperability and reproducibility across priority regional datasets and products. • Provide timely regional and cross-country analysis, visualization and decision-support products for DCO/ROAS and, upon request, Resident Coordinator Offices. • Support results monitoring and reporting, including UNINFO-related quality assurance and consolidation of country-level information for regional and global requirements. • Link data and analysis to regional coordination structures, foresight, including multi-country and cross-boundary risks, opportunities and interdependencies. • Strengthen knowledge exchange and staff capacity in data management, analytics, visualization, responsible data use, innovation and AI literacy. Scope of Work • Data systems and quality: Complete the agreed review, update and documentation of priority databases, data-collection arrangements and analytical workflows[A6.1] from the RC system in the Arab states region, as inputs to Deliverables 2 and 3. This includes documenting data definitions, sources, methodologies, validation rules, update responsibilities and version-control arrangements, and completing the agreed data cleaning, validation and quality-assurance checks within the delivery periods specified below. • Analysis and visualization: Produce the dashboards, scorecards, graphs, charts, tables, maps and concise analytical products specified under Deliverable 4. Each product shall be based on agreed data sources and shall identify the relevant trends, patterns, gaps and emerging issues within the applicable monthly delivery period. • Regional and RCO support: Provide agreed, output-specific data and analytical inputs to DCO/ROAS, Resident Coordinator Offices and UN Country Teams, including for Common Country Analyses, Cooperation Framework processes and other priorities formally included in the workplanS. • Monitoring and reporting: Prepare the periodic UNINFO and results-reporting outputs specified under Deliverable 5, including agreed quality-assurance observations, consolidated country-level analysis and defined inputs to regional reviews, management reports, briefs, presentations and corporate reporting. • AS-RPI and regional foresight: Complete the analytical product specified under Deliverable 6, providing agreed data and analytical inputs for AS-RPI implementation and regional foresight, including comparative analysis of at least one multi-country or cross-boundary issue and its shared risks, interdependencies, emerging opportunities and implications for action. • Partnerships and coordination: Undertake the consultations and coordination required to complete the agreed deliverables. This may include time-bound engagement with DCO/ROAS, DCO headquarters, Resident Coordinator Offices, UN entities and relevant data partners to confirm data requirements, obtain agreed inputs and validate outputs. • Knowledge management and capacity development: Produce the repository updates, reusable templates, guidance and practical learning sessions specified under Deliverable 7. The number, format, audience and schedule of sessions shall be agreed in the inception workplan. • Innovation and responsible AI: Where included in an agreed deliverable, test practical innovations and responsible AI-assisted approaches for data discovery, analysis, visualization, knowledge management or foresight. For each such output, document the method, risks and limitations; verify the results; protect sensitive information; and maintain meaningful human oversight. • Handover and continuity: Submit the complete handover package specified under Deliverable 8, including orderly records, editable source files, documentation and a clear list of outstanding issues and continuity actions. • Additional tasks: Undertake only additional tasks agreed in writing with the supervisor, within the overall scope and maximum level of effort of the consultancy. Any such task shall be assigned to a defined deliverable, delivery date and acceptance criterion through an updated workplan.<br> Qualifications/special skills<br>A Master's degree or equivalent in data management, information management, computer science, data science, analytics, statistics, information systems, economics, public policy or a related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced degree. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of five years of progressively responsible experience in data management, data analysis, information management, statistics, business intelligence or a related area is required. Experience developing and maintaining data systems, dashboards, analytical products, data-quality processes, reporting workflows and documentation is required. Experience supporting the United Nations system, Resident Coordinator system, Cooperation Framework processes, UNINFO or comparable planning and reporting platforms is desirable. Experience with regional or cross-country analysis, strategic foresight, multi-country or cross-boundary issues is desirable. Experience applying innovation approaches, artificial intelligence or emerging technologies to data, analysis, knowledge management or organizational decision-making is desirable. Proficiency in relevant data-management, analytical and visualization tools is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; For this position, fluency in English is required and knowledge of Arabic is desirable. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>