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<p><u>AMR Technical Officer</u></p> <p><u>Job Summary:</u>&nbsp;</p> <p>The AMR Technical Officer will support the day-to-day implementation of antimicrobial&nbsp;resistance&nbsp;activities under the STRIDES Jordan Activity. Working under the supervision of the AMR &amp; IPC Advisor, the&nbsp;Antimicrobial Resistance&nbsp;Technical Officer will provide technical and operational support across AMR workstreams,&nbsp;assist&nbsp;in the development of AMR-related tools and materials, and coordinate with government counterparts and implementing partners as directed. The position contributes to AMR surveillance strengthening, capacity building, donor reporting, and workplan tracking, and ensures project activities are implemented in alignment with international best practices and Jordan’s National Action Plan on AMR.&nbsp;</p> <p>&nbsp;</p> <p><u>Accountabilities:</u>&nbsp;</p> <ul> <li>Provides technical support for the implementation of AMR activities in alignment with Jordan’s National Action Plan on AMR and relevant national guidelines.&nbsp;</li> </ul> <ul> <li>Supports strengthening of AMR surveillance systems, including data collection, analysis, and reporting at the facility and national levels.&nbsp;</li> </ul> <ul> <li>Assists&nbsp;in the development and dissemination of AMR-related tools, guidelines, training materials, and technical briefs.&nbsp;</li> </ul> <ul> <li>Monitors and&nbsp;maintains&nbsp;AMR project protocols, instruments, data sets, manuals, and training materials.&nbsp;</li> </ul> <ul> <li>Conducts&nbsp;searches&nbsp;of&nbsp;published literature on evolving issues in AMR, antimicrobial stewardship, and related public health areas.&nbsp;</li> </ul> <ul> <li>Responds to technical requests and inquiries from internal and external staff related to AMR activities.&nbsp;</li> </ul> <ul> <li>Supports implementation of AMR activities under the STRIDES Jordan workplan and tracks delivery of outputs against agreed timelines.&nbsp;</li> </ul> <ul> <li>Ensures AMR technical implementation is consistent with best practices and meets donor contractual obligations.&nbsp;</li> </ul> <ul> <li>Supports engagement with the Ministry of Health and relevant government entities on AMR surveillance and stewardship activities, as directed by the AMR &amp; IPC Advisor.&nbsp;</li> </ul> <ul> <li>Coordinates with operations and finance teams to support&nbsp;timely&nbsp;and on-budget implementation of AMR activities.&nbsp;</li> </ul> <ul> <li>Drafts AMR technical progress reports and contributes to all donor reporting requirements.&nbsp;</li> </ul> <ul> <li>Prepares and delivers presentations on AMR progress to the project team and relevant stakeholders.&nbsp;</li> </ul> <ul> <li>Contributes to the development and review of annual workplans and AMR technical deliverables.&nbsp;</li> </ul> <ul> <li>Assists&nbsp;with the development of proposals and AMR technical design documents, based on direction from technical leadership.&nbsp;</li> </ul> <p><u>.Applied&nbsp;Knowledge &amp; Skills:</u>&nbsp;&nbsp;</p> <ul> <li>Working knowledge of AMR,&nbsp;antimicrobial susceptibility testing (AST) and AMR diagnostics,&nbsp;antimicrobial stewardship, and related public health areas, including familiarity with the Global Action Plan on AMR and WHO AMR core components.&nbsp;</li> </ul> <ul> <li>Understanding of Jordan’s public health system, national AMR landscape, and relevant government structures is an advantage.&nbsp;</li> </ul> <ul> <li>Experience supporting AMR programs and government counterparts in Jordan or the broader MENA region preferred.&nbsp;</li> </ul> <ul> <li>Professional&nbsp;proficiency&nbsp;in both Arabic and English, written and verbal, is&nbsp;required.&nbsp;</li> </ul> <ul> <li>Strong organizational and analytical skills, with&nbsp;ability&nbsp;to manage multiple tasks and meet deadlines.&nbsp;</li> </ul> <ul> <li>Proficiency&nbsp;in MS Office and relevant data management tools.&nbsp;</li> </ul> <ul> <li>Ability to analyze and interpret AMR&nbsp;laboratory and surveillance&nbsp;data,&nbsp;identify&nbsp;errors, and prepare clear and&nbsp;accurate&nbsp;reports.&nbsp;</li> </ul> <p>&nbsp;</p> <p><u>Supervision Given/Received:</u>&nbsp;&nbsp;</p> <ul> <li>Reports to the AMR &amp; IPC Advisor.&nbsp;</li> </ul> <ul> <li>Has no formal supervisory responsibility; may provide guidance to junior or support staff.&nbsp;</li> </ul> <p>&nbsp;</p> <p><u>Education:&nbsp;</u>&nbsp;&nbsp;</p> <ul> <li>Bachelor’s degree or&nbsp;its international&nbsp;equivalent in Microbiology, Public Health, Laboratory Sciences, Pharmacy, or&nbsp;a related&nbsp;field.&nbsp;</li> </ul> <p>&nbsp;</p> <p><u>Experience</u>&nbsp;&nbsp;</p> <ul> <li>Minimum&nbsp;4+ years of relevant experience in AMR, microbiology, antimicrobial stewardship, or&nbsp;a related&nbsp;public health field.&nbsp;</li> </ul> <ul> <li>Experience providing technical support to AMR or health security programs in Jordan or the MENA region preferred.&nbsp;</li> </ul> <ul> <li>Prior work experience in a non-governmental organization, government agency, or private organization&nbsp;operating&nbsp;in the public health or global health security space.&nbsp;</li> </ul> <ul> <li>Professional&nbsp;proficiency&nbsp;in both<strong>&nbsp;Arabic and English</strong>, written and verbal, is&nbsp;required</li> </ul> <p>This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.</p> <p>FHI 360 is an <a href="http://www.fhi360.org/careers/eeo">equal opportunity and affirmative action employer</a> whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.</p> <p>Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.</p> <p>FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.</p> <p><strong>FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment&nbsp; process. If you have questions or concerns about correspondence from us, please email <a href="mailto:CareerCenterSupport@fhi360.org">CareerCenterSupport@fhi360.org</a>.</strong><br> <br> FHI 360 fosters the strength and health of its workforce through a&nbsp;<a href="https://www.fhi360.org/node/689">competitive benefits package</a>, professional development&nbsp;and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.</p> <p>&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br>Job Description <br></span><p><strong>1. Portfolio Planning &amp; Coordination</strong></p><br><br> <p>Support the development and maintenance of portfolio-level plans, including timelines, milestones, and resource views</p><br><br> <p>Collaborate with project managers and stakeholders to ensure plans are aligned and up to date</p><br><br> <p>Assist&nbsp;in capacity planning and prioritization discussions</p><br><br> <p><strong>2. Demand &amp; Portfolio Visibility</strong></p><br><br> <p>Consolidate&nbsp;and&nbsp;maintain&nbsp;a central view of demand (new, change, and ongoing initiatives)</p><br><br> <p>Support demand discussions by ensuring data reflects current priorities and constraints</p><br><br> <p>Help&nbsp;maintain&nbsp;visibility of pipeline, in-flight, and upcoming work</p><br><br> <p><strong>3. Delivery Tracking &amp; Go</strong>‑<strong>Live Management</strong></p><br><br> <p>Maintain and update go‑live trackers for projects and BAU initiatives</p><br><br> <p>Support validation of delivery timelines, readiness status, and milestones</p><br><br> <p>Work with project teams to ensure complete and consistent delivery updates</p><br><br> <p><strong>4. Governance &amp; Review Support</strong></p><br><br> <p>Coordinate inputs for Delivery Review Board (DRB) and other governance forums</p><br><br> <p>Ensure that delivery status, risks, and updates are captured and aligned across trackers</p><br><br> <p>Support preparation of portfolio-level summaries and insights</p><br><br> <p><strong>5. Dependency &amp; Risk Awareness</strong></p><br><br> <p>Work with project managers to track key dependencies across projects and portfolios</p><br><br> <p>Help&nbsp;identify&nbsp;potential impacts to timelines or delivery outcomes</p><br><br> <p>Facilitate early visibility of risks and interdependencies</p><br><br> <p><strong>6. Financial &amp; Resource Tracking</strong></p><br><br> <p>Support consolidation of financial data (including CAPEX and PR tracking)</p><br><br> <p>Assist&nbsp;in aligning financials with delivery plans and demand priorities</p><br><br> <p>Contribute to&nbsp;maintaining&nbsp;a clear view of resource&nbsp;utilization&nbsp;and spend</p><br><br> <p><strong>7. Reporting &amp; Leadership Support</strong></p><br><br> <p>Consolidate&nbsp;inputs for leadership reporting (including CDTO updates)</p><br><br> <p>Ensure data shared is&nbsp;accurate, consistent, and&nbsp;timely</p><br><br> <p>Help highlight key updates, trends, and areas requiring attention</p><br><br> <p><strong>8. Governance &amp; Data Consistency</strong></p><br><br> <p>Help&nbsp;maintain&nbsp;consistency across key trackers (Demand, WSR, DRB, Go‑Live,Finance)</p><br><br> <p>Support data quality and version control practices</p><br><br> <p>Contribute to&nbsp;maintaining&nbsp;a single, reliable view of portfolio data</p><br><br> <p><strong>9. Project Delivery Support</strong></p><br><br> <p>Work alongside delivery teams to support project execution frameworks, tools, and templates</p><br><br> <p>Encourage adoption of consistent planning and governance practices</p><br><br> <p>Share and promote good practices across portfolios</p><br><br> <p><strong>10.&nbsp;Portfolio &amp; Resource Planning</strong></p><br><br> <p>Support the development and maintenance of resource plans across the portfolio, including demand vs. available capacity</p><br><br> <p>Work with portfolio leads and project managers to provide visibility on resource allocation across initiatives</p><br><br> <p>Help&nbsp;identify&nbsp;areas of over‑allocation or under‑utilization, enabling informed discussions</p><br><br> <p><strong>11.&nbsp;Capacity Planning</strong></p><br><br> <p>Contribute to capacity planning activities by aligning demand with available resources across portfolios</p><br><br> <p>Support prioritization by providing insights into resource constraints and availability</p><br><br> <p>Help&nbsp;maintain&nbsp;a forward-looking view of capacity vs. demand to support planning cycles</p><br><br> <p><strong>12.&nbsp;Timesheet &amp; Utilization Management</strong></p><br><br> <p>Consolidate&nbsp;and review timesheet data across portfolios to ensure completeness and consistency</p><br><br> <p>Support tracking of resource&nbsp;utilization&nbsp;trends (e.g., productive vs. non-productive time)</p><br><br> <p>Provide insights to help improve&nbsp;utilization&nbsp;efficiency and planning accuracy</p><br><br> <p>Work with teams to address gaps in timesheet submissions or inconsistencies</p><br><br>Job Requirements - Experience and Education <br><ul> <li>Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, Project Management, or a related field.</li> <li>Project management or service management certification such as PMP, PRINCE2, ITIL, Agile, or equivalent is preferred.</li> <li>Minimum 5 years of experience in technology planning, project management, PMO, service delivery.</li> <li>At least 3 years of experience in a managerial, senior planning, or portfolio coordination role.</li> <li>Demonstrated experience managing multiple initiatives, priorities, stakeholders, and dependencies across global or regional teams.</li> <li>Experience preparing leadership reports, executive presentations, dashboards, governance packs, and portfolio updates.</li> <li>Experience in financial planning, budget tracking, purchase requests, contracts, vendor coordination, and resource forecasting.</li> <li>Experience working with project management and service-management platforms such as ServiceNow, Jira, Microsoft Planner, Power BI, or similar tools.</li> </ul><br>Leadership Behaviors <br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Join</strong><strong>&nbsp;us at Accor,&nbsp;</strong><strong>where</strong><strong>&nbsp;life pulses&nbsp;</strong><strong>with</strong><strong>&nbsp;passion!</strong>​</p><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist®,&nbsp;because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues&nbsp;and for the&nbsp;planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong>&nbsp;a&nbsp;</strong><strong>work</strong><strong>&nbsp;of&nbsp;</strong><strong>heart</strong><strong>,</strong>​<br><strong>Join</strong><strong>&nbsp;us and&nbsp;</strong><strong>become</strong><strong>&nbsp;a&nbsp;</strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p><strong>Responsibilities:</strong></p><br><p>Reporting to the People &amp; Culture Manager, responsibilities and essential job functions include but are not limited to the following:</p><br><ul><li>Assisting Human Resources Department with the daily administration tasks.</li><li>Maintain confidential filling system for colleague’s files, records and documents, and ensure its adherence with the hotel’s standards.</li><li>Maintain confidential filling system for all correspondence, policies, standards, regulations and various matters related to the HR division.</li><li>Follow up with the HR team on the HR audit administration process to ensure that the department policies and procedures are in line with Movenpick/ People &amp; Culture audit standards.</li><li>Ticket bookings for colleague’s annual vacations.</li><li>Maintain and update HRMS/Bayan System.</li><li>Execute and follow up on the purchase requests of the HR Division.</li><li>Delivery the necessary documents to be signed by the concerned departments.</li><li>Handle all HR office supplies, maintain an up to date, accurate inventory of the HR storage room.</li><li>Compose correspondence for the HRD, such as letters, contracts, etc.</li><li>Handle lockers requests, name tags, ID’s, colleague’s letters, purchase requisitions, expense reports as necessary when required.</li><li>Assist and support in the employee’s relations matters.</li><li>Work with the HR team in the logistics of a variety of colleague’s events and activities (i.e. departmental outings, fun days, national day celebrations, fund raising events, sustainability/green team activities….etc.).</li><li>Responsible for the HR communication boards and back area updates screen on a daily basis to ensure it’s complying with Accor/ Movenpick standards.</li><li>Consistently offer professional, friendly and engaging service to the colleague’s and leaders.</li><li>Assist with other Human Resources functions and tasks as required.</li><li>Follow departmental policies and procedures.</li><li>Other duties as assigned.</li></ul><br>Qualifications<br><br><p><strong>Qualifications:</strong></p><br><ul><li>University/College education in Human Resources, Hotel or related field is preferred.</li><li>Minimum of 2 years work experience in a busy multi-faceted environment.</li><li>Computer literate in Microsoft Window applications required.</li><li>Mature, enthusiastic and energetic with proven abilities to creatively resolve issues.</li><li>Organized, energetic, creative and professional with strong leadership skills.</li><li>Able to multi-task and communicate effectively.</li><li>Able to work in a fast paced environment, inviting and championing change.</li><li>Able to effectively and positively manage challenging situations.</li><li>Must be detail oriented, highly organized and self-directed.</li><li>Able to build effective relationships with peers, Colleagues and suppliers.</li><li>Team player with strong initiative and self-direction.</li><li>Senior High School, Hotel School or Tourism Academy.</li></ul> </div>

<p><h4>About Maqsam</h4> <p>At Maqsam, we’re building the friendliest cloud communication suite in MENA. Businesses use Maqsam to make and receive calls anywhere in the world, get local and international numbers without friction, build interactive voice responses, supervise and record their call-centre teams, and support customers over WhatsApp and other channels.</p> <p>We’re growing fast, we sit at the heart of a real problem for growing businesses, and we’re in the middle of an exciting shift, from a feature factory toward genuine product discovery. You’ll join a world-class team whose members have built products at Google, Booking, Microsoft, Verizon, Orange, and Zain.</p> <h4>Your opportunity</h4> <p>We’re hiring an experienced product manager to drive key parts of our administration area, the account, team, permissions, and configuration layer our customers rely on every day, plus the compliance and regulatory capabilities that let them operate legally across MENA markets. You’ll take clear ownership of a defined set of products within this area from day one, and you’ll have room to grow your remit as you prove yourself.</p> <p>This is a hands-on, high-ownership role at the intersection of product, engineering, compliance, and our revenue teams. You’ll partner closely with the squad lead and, given your experience, be trusted to run significant areas independently. Much of the work is turning operational and market requirements into clear, shippable product, so you’ll be equally comfortable digging into a new market’s requirements and writing a crisp and clear requirements for the squad.</p> <p>You’ll report to: the VP of Product.<br> You’ll work day-to-day with: Engineering, UX/UI (Design), Compliance, Legal, Finance, and the Revenue teams (Support, Success, Sales).<br> Squad: Administration.</p> <h4>Your top responsibilities</h4> <li>The administration layer. Take clear ownership of account, team, roles and permissions, and configuration surfaces, the backbone that, when done well, makes Maqsam feel effortless to run. Outcome: measurable drop in admin-related friction and support load.</li> <li>Regulatory and market-readiness features. Work closely with legal and compliance teams to turn regional and market requirements (e.g. business verification, identity, and reporting needs across MENA markets) into prioritised, well-specified product, so Maqsam’s product expands cleanly into new markets and the customer experience stays simple.</li> <li>Cross-team leadership. Act as the lead product point of contact across Engineering, Compliance, Finance, and Revenue, aligning stakeholders, protecting engineering focus, and keeping the roadmap honest under changing priorities. Outcome: fast, clean resolutions instead of fire-drills.</li> <li>Product source-of-truth. Establish and maintain the product documentation for your area so the team has a reliable reference for how it actually works. Outcome: a maintained source of truth others can rely on.</li> <li>Evidence-led discovery. Talk to users, use our analytics, and bring evidence, not just requests, into what we build next.</li> <h4>We expect from you</h4> <li>4+ years in B2B product management (SaaS or software), with a strong track record of shipping and owning meaningful product areas independently.</li> <li>Advanced stakeholder management across technical and non-technical partners; you build alignment and lead without authority.</li> <li>Exceptional written and verbal communication with stakeholders.</li> <li>Comfort with ambiguity and shifting priorities; you create structure and order without waiting for it.</li> <li>Technical fluency; you collaborate closely and credibly with engineers.</li> <li>Data-literate; you think analytically and you are data driven.</li> <li>Fluent in English and Arabic.</li> <li>Demonstrated ownership and accountability for outcomes; genuine curiosity and drive to learn.</li> <li>LLM/AI experience or familiarity.</li> <h4>Nice to have</h4> <li>Telecom / CPaaS / CCaaS / contact-centre domain background.</li> <li>Exposure to AI-powered product features (a growing bet across Maqsam).</li> <li>Experience building or maintaining integrations / public APIs.</li> <li>Experience with legal and compliance product scope.</li> <li>Storytelling communication.</li> <h4>What we provide</h4> <p>Join a world-class team at Maqsam, where your growth is our priority. Here’s what you can expect:</p> <li>A collaborative and friendly environment with flexible hours.</li> <li>Many opportunities to learn, grow and become a world-class professional.</li> <li>A fair compensation.</li> <li>A culture that thrives on open communication and transparency.</li> <li>First-class health insurance.</li> <li>Part of something big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business.</li></p><p></p>

<p><h4>About Maqsam</h4> <p>At Maqsam, we’re building the friendliest cloud communication suite in MENA. Businesses use Maqsam to make and receive calls anywhere in the world, get local and international numbers without friction, build interactive voice responses, supervise and record their call-centre teams, and support customers over WhatsApp and other channels.</p> <p>We’re growing fast, we sit at the heart of a real problem for growing businesses, and we’re in the middle of an exciting shift, from a feature factory toward genuine product discovery. You’ll join a world-class team whose members have built products at Google, Booking, Microsoft, Verizon, Orange, and Zain.</p> <h4>Your opportunity</h4> <p>We’re hiring an experienced product manager to drive key parts of our administration area, the account, team, permissions, and configuration layer our customers rely on every day, plus the compliance and regulatory capabilities that let them operate legally across MENA markets. You’ll take clear ownership of a defined set of products within this area from day one, and you’ll have room to grow your remit as you prove yourself.</p> <p>This is a hands-on, high-ownership role at the intersection of product, engineering, compliance, and our revenue teams. You’ll partner closely with the squad lead and, given your experience, be trusted to run significant areas independently. Much of the work is turning operational and market requirements into clear, shippable product, so you’ll be equally comfortable digging into a new market’s requirements and writing a crisp and clear requirements for the squad.</p> <p>You’ll report to: the VP of Product.<br> You’ll work day-to-day with: Engineering, UX/UI (Design), Compliance, Legal, Finance, and the Revenue teams (Support, Success, Sales).<br> Squad: Administration.</p> <h4>Your top responsibilities</h4> <li>The administration layer. Take clear ownership of account, team, roles and permissions, and configuration surfaces, the backbone that, when done well, makes Maqsam feel effortless to run. Outcome: measurable drop in admin-related friction and support load.</li> <li>Regulatory and market-readiness features. Work closely with legal and compliance teams to turn regional and market requirements (e.g. business verification, identity, and reporting needs across MENA markets) into prioritised, well-specified product, so Maqsam’s product expands cleanly into new markets and the customer experience stays simple.</li> <li>Cross-team leadership. Act as the lead product point of contact across Engineering, Compliance, Finance, and Revenue, aligning stakeholders, protecting engineering focus, and keeping the roadmap honest under changing priorities. Outcome: fast, clean resolutions instead of fire-drills.</li> <li>Product source-of-truth. Establish and maintain the product documentation for your area so the team has a reliable reference for how it actually works. Outcome: a maintained source of truth others can rely on.</li> <li>Evidence-led discovery. Talk to users, use our analytics, and bring evidence, not just requests, into what we build next.</li> <h4>We expect from you</h4> <li>4+ years in B2B product management (SaaS or software), with a strong track record of shipping and owning meaningful product areas independently.</li> <li>Advanced stakeholder management across technical and non-technical partners; you build alignment and lead without authority.</li> <li>Exceptional written and verbal communication with stakeholders.</li> <li>Comfort with ambiguity and shifting priorities; you create structure and order without waiting for it.</li> <li>Technical fluency; you collaborate closely and credibly with engineers.</li> <li>Data-literate; you think analytically and you are data driven.</li> <li>Fluent in English and Arabic.</li> <li>Demonstrated ownership and accountability for outcomes; genuine curiosity and drive to learn.</li> <li>LLM/AI experience or familiarity.</li> <h4>Nice to have</h4> <li>Telecom / CPaaS / CCaaS / contact-centre domain background.</li> <li>Exposure to AI-powered product features (a growing bet across Maqsam).</li> <li>Experience building or maintaining integrations / public APIs.</li> <li>Experience with legal and compliance product scope.</li> <li>Storytelling communication.</li> <h4>What we provide</h4> <p>Join a world-class team at Maqsam, where your growth is our priority. Here’s what you can expect:</p> <li>A collaborative and friendly environment with flexible hours.</li> <li>Many opportunities to learn, grow and become a world-class professional.</li> <li>A fair compensation.</li> <li>A culture that thrives on open communication and transparency.</li> <li>First-class health insurance.</li> <li>Part of something big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business.</li></p><p></p>

<p><h4>Job description</h4> <p>The primary role is selling Zain Cash products and services involving employing persuasive arguments with prospective customers while maintaining positive business relationships for future sales and meeting sales targets. This includes prospecting potential customers, demonstrating market knowledge, and ensuring customer service satisfaction through effective customer profiling. Compliance with daily and weekly sales reporting is essential, as is coordinating sales efforts with leads and other departments. Continuous improvement through feedback mechanisms and reaching out to customers via cold calling are also integral to success in this role.</p> <h4>Responsibilities</h4> <ul> <li>Implementing corporate sales action plans and schedules to ensure specific targets and projected numbers of contracts are achieved.</li> <li>Developing and maintaining corporate sales materials, including preparing presentations, proposals, and sales contracts.</li> <li>Maintaining and cultivating relationships with current and potential clients through meetings, calls, and emails.</li> <li>Communicating new product opportunities, special developments, information, or feedback to the relevant departments.</li> <li>Identifying and resolving concerns raised by corporate clients in cooperation with the direct supervisor.</li> <li>Gaining a clear understanding of clients' businesses and requirements and visiting potential clients to prospect for new business.</li> <li>Negotiating, signing, and managing the renewal of contracts with corporate accounts to foster long-term relationships, while leading price negotiations based on guidelines and policies.</li> <li>Following up on payment collection in collaboration with the relevant departments.</li> <li>Conduct market research: gather information about industry trends, competitor activities, and customer preferences to identify new business opportunities and tailor sales strategies accordingly.</li> <li>Attend networking events: participate in industry conferences, trade shows, and networking events to expand professional contacts, generate leads, and build relationships with potential clients.</li> <li>Provide product demonstrations: showcase the features and benefits of products or services to prospective clients through live demonstrations or virtual presentations to highlight their value proposition and address customer needs.</li> <li>Conduct cold calling and lead generation: proactively reach out to potential clients through cold calling, email campaigns, and other lead generation methods to introduce products or services, qualify leads, and schedule sales appointments.</li> <li>Track sales performance: monitor and analyze sales metrics, such as sales revenue, conversion rates, and customer acquisition costs, to evaluate performance, identify areas for improvement, and make data-driven decisions to optimize sales effectiveness.</li> <li>Collaborate with cross-functional teams: work closely with marketing, product development, customer service, and other departments to align sales efforts with overall business objectives, share market insights, and coordinate strategies to maximize sales success.</li> <li>Provide ongoing customer support: address customer inquiries, resolve issues, and provide post-sales support to ensure customer satisfaction, build trust, and foster long-term relationships that lead to repeat business and referrals.</li> <li>Adapt to changes in the market: stay abreast of industry trends, regulatory changes, and evolving customer needs to adapt sales approaches, modify strategies, and seize new opportunities in the market landscape.</li> <li>Maintain accurate records: keep detailed records of sales activities, customer interactions, and account information using CRM (Customer Relationship Management) software or other sales tracking tools to facilitate reporting, analysis, and future follow-ups.</li> <li>Continuously improve skills: pursue professional development opportunities, such as sales training programs, workshops, and certifications, to enhance selling techniques, refine communication skills, and stay updated on industry best practices.</li> <li>Providing business solutions to customers • creating needs for customers.</li> </ul> <h4>Requirements</h4> <ul> <li>6–8 years of experience in corporate sales, B2B sales, business development, or key account management.</li> <li>Experience in financial services, fintech, telecommunications, or digital payments is highly preferred.</li> <li>Proven track record of achieving and exceeding sales targets.</li> <li>Experience in managing corporate accounts and contract negotiation.</li> </ul> <h4>Preferred skills</h4> <ul> <li>Excellent communication and negotiation skills.</li> <li>Strong customer relationship management.</li> <li>Business development and sales skills.</li> <li>Presentation and networking skills.</li> <li>Proficiency in CRM and Microsoft Office.</li> <li>Strong analytical and problem-solving skills.</li> <li>Ability to achieve sales targets and work under pressure.</li> </ul></p><p></p>

<p><h4>Job description</h4> <p>The primary role is selling Zain Cash products and services involving employing persuasive arguments with prospective customers while maintaining positive business relationships for future sales and meeting sales targets. This includes prospecting potential customers, demonstrating market knowledge, and ensuring customer service satisfaction through effective customer profiling. Compliance with daily and weekly sales reporting is essential, as is coordinating sales efforts with leads and other departments. Continuous improvement through feedback mechanisms and reaching out to customers via cold calling are also integral to success in this role.</p> <h4>Responsibilities</h4> <ul> <li>Implementing corporate sales action plans and schedules to ensure specific targets and projected numbers of contracts are achieved.</li> <li>Developing and maintaining corporate sales materials, including preparing presentations, proposals, and sales contracts.</li> <li>Maintaining and cultivating relationships with current and potential clients through meetings, calls, and emails.</li> <li>Communicating new product opportunities, special developments, information, or feedback to the relevant departments.</li> <li>Identifying and resolving concerns raised by corporate clients in cooperation with the direct supervisor.</li> <li>Gaining a clear understanding of clients' businesses and requirements and visiting potential clients to prospect for new business.</li> <li>Negotiating, signing, and managing the renewal of contracts with corporate accounts to foster long-term relationships, while leading price negotiations based on guidelines and policies.</li> <li>Following up on payment collection in collaboration with the relevant departments.</li> <li>Conduct market research: gather information about industry trends, competitor activities, and customer preferences to identify new business opportunities and tailor sales strategies accordingly.</li> <li>Attend networking events: participate in industry conferences, trade shows, and networking events to expand professional contacts, generate leads, and build relationships with potential clients.</li> <li>Provide product demonstrations: showcase the features and benefits of products or services to prospective clients through live demonstrations or virtual presentations to highlight their value proposition and address customer needs.</li> <li>Conduct cold calling and lead generation: proactively reach out to potential clients through cold calling, email campaigns, and other lead generation methods to introduce products or services, qualify leads, and schedule sales appointments.</li> <li>Track sales performance: monitor and analyze sales metrics, such as sales revenue, conversion rates, and customer acquisition costs, to evaluate performance, identify areas for improvement, and make data-driven decisions to optimize sales effectiveness.</li> <li>Collaborate with cross-functional teams: work closely with marketing, product development, customer service, and other departments to align sales efforts with overall business objectives, share market insights, and coordinate strategies to maximize sales success.</li> <li>Provide ongoing customer support: address customer inquiries, resolve issues, and provide post-sales support to ensure customer satisfaction, build trust, and foster long-term relationships that lead to repeat business and referrals.</li> <li>Adapt to changes in the market: stay abreast of industry trends, regulatory changes, and evolving customer needs to adapt sales approaches, modify strategies, and seize new opportunities in the market landscape.</li> <li>Maintain accurate records: keep detailed records of sales activities, customer interactions, and account information using CRM (Customer Relationship Management) software or other sales tracking tools to facilitate reporting, analysis, and future follow-ups.</li> <li>Continuously improve skills: pursue professional development opportunities, such as sales training programs, workshops, and certifications, to enhance selling techniques, refine communication skills, and stay updated on industry best practices.</li> <li>Providing business solutions to customers • creating needs for customers.</li> </ul> <h4>Requirements</h4> <ul> <li>6–8 years of experience in corporate sales, B2B sales, business development, or key account management.</li> <li>Experience in financial services, fintech, telecommunications, or digital payments is highly preferred.</li> <li>Proven track record of achieving and exceeding sales targets.</li> <li>Experience in managing corporate accounts and contract negotiation.</li> </ul> <h4>Preferred skills</h4> <ul> <li>Excellent communication and negotiation skills.</li> <li>Strong customer relationship management.</li> <li>Business development and sales skills.</li> <li>Presentation and networking skills.</li> <li>Proficiency in CRM and Microsoft Office.</li> <li>Strong analytical and problem-solving skills.</li> <li>Ability to achieve sales targets and work under pressure.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Fairmont Amman offers travelers and residents of Amman luxury accommodations in 317 spacious guest rooms and suites, including Fairmont Gold, the hotel’s exclusive hotel within a hotel. With a modern, beautiful architectural design and stunning interiors, we make use of the finest wood and marble, and our rooms and hotel interiors combine classic luxury with contemporary design, all housed in spacious rooms of at least 42 square meters or more.</p><br><br>Job Description<br><br><p><strong>Employee Relations &amp; Colleague Experience</strong></p><br><ul><li>Serve as a trusted advisor to managers and colleagues on People &amp; Culture policies, procedures, and workplace matters.</li><li>Support the resolution of employee relations issues through coaching, guidance, investigation, and conflict resolution.</li><li>Conduct workplace investigations and maintain appropriate documentation and records.</li><li>Promote a positive and inclusive work environment that reflects Fairmont and Accor values.</li><li>Support colleague recognition, engagement, wellness, and retention initiatives.</li><li>Assist with the administration of disciplinary processes and performance improvement plans.</li></ul><p><strong>Talent &amp; Acquisition &amp; Onboarding</strong></p><br><ul><li>Support recruitment activities including sourcing, screening, interviewing, and candidate selection.</li><li>Partner with hiring managers to identify staffing needs and workforce planning requirements.</li><li>Ensure successful onboarding and orientation experiences for all new colleagues.</li><li>Monitor recruitment metrics and support initiatives to attract top talent.</li><li>Maintain recruitment records and ensure compliance with hiring procedures.</li></ul><p><strong>Performance Management &amp; People Development</strong></p><br><ul><li>Support the administration of annual performance review processes.</li><li>Provide coaching and guidance to leaders on performance management practices.</li><li>Assist in identifying learning and development opportunities across the organization.</li><li>Coordinate leadership development, succession planning, and talent review initiatives.</li><li>Support training programs that enhance colleague and management capabilities.</li></ul><p><strong>Policy Administration &amp; Compliance</strong></p><br><ul><li>Ensure compliance with employment legislation, labour regulations, company policies, and collective agreements where applicable.</li><li>Maintain accurate employee records and People &amp; Culture documentation.</li><li>Support audits, regulatory reporting requirements, and compliance initiatives.</li><li>Assist with policy development, communication, and implementation.</li><li>Ensure confidentiality of employee and organizational information.</li></ul><p><strong>Audit &amp; Year-End Administration</strong></p><br><ul><li>Prepare payroll documentation required for internal and external audits.</li><li>Coordinate responses to payroll audit inquiries and provide supporting documentation as required.</li><li>Ensure year-end payroll reporting requirements are completed accurately and within regulatory deadlines.</li><li>Maintain accurate employee earnings, deductions, and tax records.</li><li>Support annual financial statement audits and compliance reviews.</li></ul><p><strong>Workforce Planning &amp; HR Administration</strong></p><br><ul><li>Monitor staffing levels and support workforce planning initiatives.</li><li>Maintain HRIS records and employee files.</li><li>Produce reports and metrics related to recruitment, turnover, absenteeism, engagement, and other workforce indicators.</li><li>Support organizational change initiatives and restructuring processes as required.</li><li>Assist with leave administration and employee status changes.</li></ul><p><strong>Leadership &amp; Department Support</strong></p><br><ul><li>Provide day-to-day support and guidance to People &amp; Culture Coordinators and Administrators.</li><li>Participate in departmental planning and execution of strategic objectives.</li><li>Support departmental budgeting and forecasting activities.</li><li>Assist the Assistant Director, People &amp; Culture with special projects and organizational initiatives.</li><li>Promote continuous improvement in People &amp; Culture processes and services.</li></ul><p><strong>Cross-Department Collaboration</strong></p><br><ul><li>Build effective working relationships with department leaders and colleagues.</li><li>Partner with operational teams to support business goals and workforce needs.</li><li>Provide People &amp; Culture guidance during new initiatives, projects, and operational changes.</li><li>Support colleague communications and engagement activities across the resort.</li><li>Champion Fairmont's culture, values, and service excellence standards.</li></ul><br>Qualifications<br><br><p><strong>What will you bring to this role?</strong></p><br><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·</p><br><p><strong>Experience</strong></p><br><ul><li>4-6 years of progressive Human Resources or People &amp; Culture experience.</li><li>Experience in employee relations, recruitment, performance management, and policy administration.</li><li>Hospitality, luxury resort, tourism, or service industry experience preferred.</li><li>Experience supporting leaders and employees in a fast-paced operational environment.</li></ul><p><strong>Education</strong></p><br><ul><li>Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field.</li><li>Professional HR designation (CPHR, SHRM-CP, PHR, or equivalent) preferred.</li></ul><p><strong>Competencies, Knowledge &amp; Skills</strong></p><br><ul><li>Strong understanding of employment legislation and HR best practices.</li><li>Excellent communication, coaching, and interpersonal skills.</li><li>Strong conflict resolution and investigation capabilities.</li><li>Exceptional organizational and time management skills.</li><li>Ability to manage multiple priorities and competing demands.</li><li>Proficiency in Microsoft Office Suite and Human Resources Information Systems.</li><li>Strong analytical and problem-solving abilities.</li><li>Ability to maintain confidentiality and exercise sound judgment.</li></ul><p><strong>Personal Attributes, Culture &amp; Values</strong></p><br><ul><li>Professional, approachable, and service oriented.</li><li>Strong relationship builder with a collaborative leadership style.</li><li>High level of integrity, discretion, and professionalism.</li><li>Adaptable and resilient in a dynamic hospitality environment.</li><li>Passionate about colleague experience and organizational culture.</li><li>Embrace the Fairmont brand promise and luxury in your role and in all your interactions.</li><li>Foster an inclusive environment where every individual feels valued and respected</li><li>Create an environment where colleagues are empowered, supported and recognized</li></ul><p><strong>Circumstances</strong></p><br><ul><li>Ability to work flexible hours based on operational requirements.</li><li>Ability to respond appropriately to urgent employee relations matters.</li><li>Ability to maintain regular and reliable attendance.</li><li>Ability to travel between work location</li></ul><br>Additional Information<br><br><p><strong>Employee Benefits:</strong></p><br><p>Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont &amp; Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.</p><br><p><strong>What’s in it for you?</strong></p><br><p>As part of <strong>Accor</strong>, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:</p><br><ul><li>Opportunities for <strong>growth and development</strong>, mentorship, and international mobility</li><li><strong>Health insurance</strong>, <strong>retirement savings plans</strong>, and comprehensive <strong>wellness programs</strong></li><li><strong>Worldwide travel discounts</strong> and preferred rates across the Accor portfolio</li><li>A supportive, inclusive culture grounded in <strong>respect</strong>, <strong>teamwork</strong>, and <strong>professional development</strong></li></ul><p>Start your journey with us today and explore the possibilities! #BeLimitless</p><br><p><strong>Our Values</strong></p><br><p><strong>Respect:</strong> We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.</p><br><p><strong>Excellence:</strong> We make genuine connections, and we cherish every opportunity to make the people around us feel special.</p><br><p><strong>Belonging:</strong> We celebrate our differences. We support each other and we always stand together.</p><br><p><strong>Empowerment: </strong>We have authority to take initiative and anticipate moments that create unforgettable experiences.</p><br><p><strong>Integrity:</strong> We build trust through mutual respect and being authentic.</p><br><p><strong>Your team and working environment:</strong></p><br><p>Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.&nbsp;&nbsp;Our mission is to turn moments into memories for our Guests.&nbsp;&nbsp;An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.</p><br><p>Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.</p><br><p><strong>Our commitment to Diversity &amp; Inclusion:</strong></p><br><p>Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Mission and objectives</p><p>The United Nations Population Fund (UNFPA) is the United Nations agency for sexual and reproductive health and population and development. UNFPA works with governments and partners to advance the rights and choices of individuals, strengthen national systems, and promote the use of population and demographic data for evidence-based policymaking and development planning.</p><p>In Jordan, UNFPA provides technical and coordination support to national institutions, including the Department of Statistics (DoS), in strengthening population data systems and promoting the effective use of demographic data. In this context, UNFPA is supporting the implementation of the 2026 General Population and Housing Census, led and implemented by the Department of Statistics as the mandated national institution.</p><p><br></p><p>Context</p><p>The assignment is part of UNFPA's support to the Government of Jordan and the Department of Statistics for the successful implementation of the 2026 General Population and Housing Census. The census is a major national undertaking and an important source of population and housing information for planning, policymaking, service delivery, and monitoring national development priorities. Effective communication and public engagement are essential to ensure public awareness, understanding, participation, and trust throughout the census process.</p><p><br></p><p>The census communication effort involves coordination between the Department of Statistics' communications team, UNFPA, and a large network of more than 300 volunteers supporting communication and public outreach activities. The communication campaign aims to ensure that clear, consistent, accurate, and accessible messages about the census reach different population groups through appropriate communication channels.</p><p><br></p><p>The UN Volunteer will support the coordination and day-to-day implementation of the census communication plan and campaign. The position will serve as a coordination link between the DoS communications team, UNFPA and the network of volunteers, helping to organize activities, disseminate approved communication materials and messages, monitor implementation, and consolidate feedback and reporting.</p><p><br></p><p>The assignment will contribute to strengthening public understanding of the census, addressing misconceptions, promoting participation, and ensuring consistency in census-related communication across different channels and locations.</p><p><br></p><p>Additional Information:</p><p><br></p><p>National UN Associate Volunteers in Jordan are entitled to:</p><p><br></p><p>• Monthly Volunteer Living Allowance (VLA) at the amount of JOD 949.06;</p><p>• Annual and learning leaves;</p><p>• Free Medical and life insurance; and</p><p>• Free access to different learning platforms.</p><p><br></p><p>Task description</p><p>Under the direct supervision of the M&amp;E Analyst and Population and Development Portfolio Lead, and in close coordination with the Department of Statistics communications team, the UN Volunteer Associate will:</p><p><br></p><p>Communication planning and coordination:</p><p><br></p><p>- Support the coordination and implementation of the census communication plan and campaign in line with the agreed communication strategy and key messages.</p><p>- Maintain a consolidated activity plan and calendar for census communication and outreach activities.</p><p>- Coordinate with the DoS communications team to ensure that communication activities are aligned, complementary, and based on officially approved census information.</p><p>- Support the preparation, organization, and follow-up of communication coordination meetings with DoS and relevant partners.</p><p>- Assist in ensuring that census communication materials and messages are disseminated to volunteers in a timely and organized manner.</p><p><br></p><p>Volunteer coordination:</p><p><br></p><p>- Support the coordination of the network of more than 300 census communication and outreach volunteers.</p><p>- Maintain updated contact and deployment lists for volunteers and support regular communication with them.</p><p>- Facilitate the dissemination of approved communication materials, key messages, guidance, schedules, and updates to volunteers.</p><p>- Support the organization of briefings, orientation sessions, and coordination meetings for volunteers.</p><p>- Follow up with volunteers on assigned communication and outreach activities and consolidate their progress.</p><p>- Collect feedback, questions, challenges, and emerging communication issues from volunteers and communicate them to the relevant DoS and UNFPA teams.</p><p>- Support the identification of communication gaps or areas requiring additional outreach.</p><p><br></p><p>Campaign implementation and monitoring:</p><p><br></p><p>- Support the implementation and monitoring of census awareness activities across relevant communication channels and locations.</p><p>- Track planned versus completed communication and outreach activities and maintain simple monitoring records.</p><p>- Collect and consolidate information, photographs, activity reports, and other documentation from volunteers, as appropriate.</p><p>- Support the preparation of regular updates on the implementation of the census communication campaign.</p><p>- Identify recurring questions, misconceptions, or concerns raised by the public and volunteers and refer them to the appropriate technical or communications focal points.</p><p>- Support the consistent use of plain-language census messages, particularly in distinguishing the census from administrative registers and other government information systems.</p><p><br></p><p>Content and knowledge management:</p><p><br></p><p>- Support the organization and maintenance of a shared repository of approved census communication materials, messages, FAQs, guidance, and other relevant resources.</p><p>- Assist in adapting approved communication content for different volunteer groups and outreach contexts, without altering the technical substance of official census messages.</p><p>- Support the collection and documentation of good practices, lessons learned, and examples from the communication campaign.</p><p>- Assist in preparing presentations, briefing materials, reports, trackers, and other coordination documents as required.</p><p><br></p><p>Coordination and other duties:</p><p><br></p><p>- Facilitate effective information flow between UNFPA, DoS, volunteers, and other relevant stakeholders.</p><p>- Support coordination with relevant UNFPA communication and programme colleagues as required.</p><p>- Perform other related duties within the scope of the assignment that contribute to the successful implementation of the census communication and public outreach campaign.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Age</p><p>18 - 80</p><p>Required experience</p><p>1 month</p><p>Nationality</p><p>Candidate must be a national, legal resident or hold refugee status in the country of assignment.</p><p>Assignment requirements</p><p>Relevant experience</p><p>2 years</p><p>Languages</p><p>Arabic, Level: Fluent, Required</p><p>English, Level: Working knowledge, Desirable</p><p>Required education level</p><p>Bachelor's degree in communications, public relations, journalism, social sciences, development studies, business/management, or another relevant field.</p><p>Competencies and values</p><p>- Accountability</p><p>- Adaptability and flexibility</p><p>- Creativity</p><p>- Judgement and decision-making</p><p>- Planning and organising</p><p>- Professionalism</p><p>- Self-management</p><p>Skills and experience</p><p>- At least two years of relevant experience in communications, outreach, project coordination, volunteer coordination, or a related field.</p><p>- Demonstrated experience coordinating activities involving multiple stakeholders and/or geographically dispersed teams.</p><p>- Experience working with volunteers, community groups, field teams, or similar networks is highly desirable.</p><p>- Strong organizational and coordination skills, including the ability to maintain activity plans, trackers, contact lists, and follow-up actions.</p><p>- Good written and verbal communication skills in Arabic and English.</p><p>- Ability to communicate information clearly and in plain language to different audiences.</p><p>- Good interpersonal and teamwork skills and the ability to work effectively with government counterparts, UN colleagues, volunteers, and other stakeholders.</p><p>- Good computer skills, particularly Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.</p><p>- Ability to work under pressure, manage multiple tasks, meet deadlines, and follow up systematically.</p><p>- Willingness and ability to support field-based communication and outreach activities when required.</p><p><br></p><p>Additional assets:</p><p>- Previous experience supporting a national campaign, census, population-related initiative, or large-scale public information campaign.</p><p>- Experience working with a government institution, the UN system, or an international development organization.</p><p>- Experience in social media, digital communications, content dissemination, or basic visual communication.</p><p>- Familiarity with data collection, activity monitoring, reporting, or digital collaboration platforms.</p><p>- Knowledge of Jordan's population and development context and/or previous experience working with the Department of Statistics would be an advantage.</p><p>- Experience coordinating large volunteer networks or field teams would be an advantage.</p><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Mission and objectives</p><p>As part of the UN country team in Yemen, UNDP covers the humanitarian-development-peace nexus. UNDP projects support governance and peacebuilding, green economic recovery and development and climate change, water, energy and environment. Projects aim to restore livelihoods, strengthen resilience to future challenges, and lay the foundation for long-term development focusing on the most vulnerable population including marginalized women and youth.</p><p>Context</p><p>The UNDP Yemen Country Office has a Liaison Office based in Amman Jordan. ALO supports the country office’s partnerships, programme and operations. Under the overall guidance and direct supervision of the Strategic Advisor the candidate is to support with administrative, operations and logistics to ensure smooth delivery of ALO’s responsibilities. The administrative, operations and logistical Support Officer is providing an essential role in performing a variety of tasks on the ground to back up the operational support for the CO in Yemen and to assist staff while on rotation or transiting to Amman in facilitating their lodging hotel reservation, arranging for their transportation.</p><p><br></p><p>Additional Information:</p><p>National UN Specialist Volunteers in Jordan are entitled to:</p><p>• Monthly Volunteer Living Allowance (VLA) at the amount of JOD 1,145.08;</p><p>• Annual and learning leaves;</p><p>• Free Medical and life insurance; and</p><p>• Free access to different learning platforms.</p><p>Task description</p><p>Within the delegated authority and under the supervision of the Strategic Advisor or his/her designated mandated representative(s), the UN Volunteer will:</p><p>1. Provide Administrative Support:</p><p>• Arrange for the office Senior management meetings, conferences and retreats</p><p>• Arrange for hotel reservation and airport pick up for the Sr. office Management</p><p>• Work closely with the Sr. office management to manage the meetings’ agenda and update it as necessary</p><p>• Notify the office security personnel of the venues and date of the planned meetings</p><p>• Custodian of office stationery supplies</p><p>• Custodian of office assets</p><p>• Close cooperation with the Regional Hub office on reviewing the office space invoices, verify them and confirm them for payment.</p><p>• Prepare for request for visas through different embassies, follow up on obtaining the required visas, ensure timely submission and collection of passports maintaining a reliable daily follow up system.</p><p>• In charge of daily attendance of staff working when in Amman and providing the required attendance report when needed</p><p>• Work as a focal point person with the RH office and security office to facilitate the entry of invitees for the various meetings inside the RH office premises.</p><p>• Act as a security warden, and as a focal point with the security office (UNDSS) and report on staff lodgings and contact details in Jordan.</p><p>• Arrange for renewal of the residency of staff in cooperation with the RH office</p><p>• Arrange for renewal of the access cards for the office staff.</p><p>• Act as a focal point person with the mobile Co. Zain in Jordan in activating SIM cards for new staff, de activating lines of the departing staff, receive invoices, verify and classify them for payment, ensure the process of payments for settling and clearing the due amounts.</p><p>• Provide support as may be required.</p><p><br></p><p>2.Support Events Management:</p><p>• Provide the required professional logistical support for the events management and organization of conferences, workshops, retreats and meetings.</p><p>• Select suitable venues, through competitive approaches, in cooperation with the procurement unit.</p><p>• Ensure availability of all the equipment required for the event, i.e. video conference system, sound system, mics, interpretation, banners, catering, etc.</p><p>• Arrangement for hotel reservation, transportation, airport pick up/drop as required.</p><p>• Receive the related invoices, screen the accuracy of the invoices in line with the offer and confirm to the finance office to release the related payments/Purchase Orders.</p><p><br></p><p>3. Provide financial support:</p><p>• Perform financial activities related to payments, office petty cash and arrange for submitting the cash register of expenses with the supporting documents.</p><p>• Compile all the necessary documentation together with the relevant invoices and submit to finance to process the payments.</p><p>• Follow up with the finance office on the related payments/vouchers.</p><p><br></p><p>4. Support procurement:</p><p>• Close cooperation with the procurement unit in terms of procuring office items and needed. services and goods and report to the procurement unit and follow up to the delivery and installation phase.</p><p>• Obtaining offers from the suppliers in the local market when required.</p><p>• Compile the offers and send them to the procurement office.</p><p>• Follow-up with the RH office on the LTAS and the renewal of these LTAs.</p><p><br></p><p>5. Manage dispatch arrangements:</p><p>• Prepare documents for UNDP dispatch (received/sent).</p><p>• Manage to receive and return the UNLPs from HQ/to CO.</p><p>• Coordinate with UNDP country office on receiving pouch materials related to Yemen office.</p><p>• Ensure receiving/delivery/storage of the items/documents.</p><p>• Report to the parties concerned on receiving assets to reflect them in the asset records.</p><p>• Keep records of assets for the office equipment.</p><p>• Provide the semiannual and annual report on the asset items.</p><p><br></p><p>Application deadline is on 10 August 2026</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Age</p><p>18 - 80</p><p>Required experience</p><p><br></p><p>3 years</p><p>Nationality</p><p>Candidate must be a national, legal resident or hold refugee status in the country of assignment.</p><p><br></p><p>Assignment requirements</p><p>Relevant experience</p><p><br></p><p>3 years</p><p>Languages</p><p>Arabic, Level: Fluent, Required</p><p>English, Level: Fluent, Required</p><p>Required education level</p><p>Bachelor's degree in Business Administration, Public Administration, Supply Chain and Logistics or similar fields.</p><p>Competencies and values</p><p>• Accountability</p><p>• Adaptability and flexibility</p><p>• Creativity</p><p>• Judgement and decision-making</p><p>• Planning and organising</p><p>• Professionalism</p><p>• Self-management</p><p>Skills and experience</p><p>At least 3 years of experience with operations and logistics is an asset, as is experience working in the UN or other international development organization;</p><p>• Other desired/mandatory required technical knowledge;</p><p>• Excellent oral and written skills; excellent drafting, formulation, reporting skills;</p><p>• Accuracy and professionalism in document production and editing;</p><p>• Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development;</p><p>• Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;</p><p>• Solid overall computer literacy, including proficiency in various Microsoft Office applications (Excel, Word, Power Bi, among others), email, and internet; familiarity with database management; and office technology equipment;</p><p>• Ability to learn and operate Quantum and UNall;</p><p>• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines;</p><p>• Sound security awareness;</p><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Mission and objectives</p><p>As part of the UN country team in Yemen, UNDP covers the humanitarian-development-peace nexus. UNDP projects support governance and peacebuilding, green economic recovery and development and climate change, water, energy and environment. Projects aim to restore livelihoods, strengthen resilience to future challenges, and lay the foundation for long-term development focusing on the most vulnerable population including marginalized women and youth.</p><p>Context</p><p>The UNDP Yemen Country Office has a Liaison Office based in Amman Jordan. ALO supports the country office’s partnerships, programme and operations. Under the overall guidance and direct supervision of the Strategic Advisor the candidate is to support with administrative, operations and logistics to ensure smooth delivery of ALO’s responsibilities. The administrative, operations and logistical Support Officer is providing an essential role in performing a variety of tasks on the ground to back up the operational support for the CO in Yemen and to assist staff while on rotation or transiting to Amman in facilitating their lodging hotel reservation, arranging for their transportation.</p><p><br></p><p>Additional Information:</p><p>National UN Specialist Volunteers in Jordan are entitled to:</p><p>• Monthly Volunteer Living Allowance (VLA) at the amount of JOD 1,145.08;</p><p>• Annual and learning leaves;</p><p>• Free Medical and life insurance; and</p><p>• Free access to different learning platforms.</p><p>Task description</p><p>Within the delegated authority and under the supervision of the Strategic Advisor or his/her designated mandated representative(s), the UN Volunteer will:</p><p>1. Provide Administrative Support:</p><p>• Arrange for the office Senior management meetings, conferences and retreats</p><p>• Arrange for hotel reservation and airport pick up for the Sr. office Management</p><p>• Work closely with the Sr. office management to manage the meetings’ agenda and update it as necessary</p><p>• Notify the office security personnel of the venues and date of the planned meetings</p><p>• Custodian of office stationery supplies</p><p>• Custodian of office assets</p><p>• Close cooperation with the Regional Hub office on reviewing the office space invoices, verify them and confirm them for payment.</p><p>• Prepare for request for visas through different embassies, follow up on obtaining the required visas, ensure timely submission and collection of passports maintaining a reliable daily follow up system.</p><p>• In charge of daily attendance of staff working when in Amman and providing the required attendance report when needed</p><p>• Work as a focal point person with the RH office and security office to facilitate the entry of invitees for the various meetings inside the RH office premises.</p><p>• Act as a security warden, and as a focal point with the security office (UNDSS) and report on staff lodgings and contact details in Jordan.</p><p>• Arrange for renewal of the residency of staff in cooperation with the RH office</p><p>• Arrange for renewal of the access cards for the office staff.</p><p>• Act as a focal point person with the mobile Co. Zain in Jordan in activating SIM cards for new staff, de activating lines of the departing staff, receive invoices, verify and classify them for payment, ensure the process of payments for settling and clearing the due amounts.</p><p>• Provide support as may be required.</p><p><br></p><p>2.Support Events Management:</p><p>• Provide the required professional logistical support for the events management and organization of conferences, workshops, retreats and meetings.</p><p>• Select suitable venues, through competitive approaches, in cooperation with the procurement unit.</p><p>• Ensure availability of all the equipment required for the event, i.e. video conference system, sound system, mics, interpretation, banners, catering, etc.</p><p>• Arrangement for hotel reservation, transportation, airport pick up/drop as required.</p><p>• Receive the related invoices, screen the accuracy of the invoices in line with the offer and confirm to the finance office to release the related payments/Purchase Orders.</p><p><br></p><p>3. Provide financial support:</p><p>• Perform financial activities related to payments, office petty cash and arrange for submitting the cash register of expenses with the supporting documents.</p><p>• Compile all the necessary documentation together with the relevant invoices and submit to finance to process the payments.</p><p>• Follow up with the finance office on the related payments/vouchers.</p><p><br></p><p>4. Support procurement:</p><p>• Close cooperation with the procurement unit in terms of procuring office items and needed. services and goods and report to the procurement unit and follow up to the delivery and installation phase.</p><p>• Obtaining offers from the suppliers in the local market when required.</p><p>• Compile the offers and send them to the procurement office.</p><p>• Follow-up with the RH office on the LTAS and the renewal of these LTAs.</p><p><br></p><p>5. Manage dispatch arrangements:</p><p>• Prepare documents for UNDP dispatch (received/sent).</p><p>• Manage to receive and return the UNLPs from HQ/to CO.</p><p>• Coordinate with UNDP country office on receiving pouch materials related to Yemen office.</p><p>• Ensure receiving/delivery/storage of the items/documents.</p><p>• Report to the parties concerned on receiving assets to reflect them in the asset records.</p><p>• Keep records of assets for the office equipment.</p><p>• Provide the semiannual and annual report on the asset items.</p><p><br></p><p>Application deadline is on 10 August 2026</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Age</p><p>18 - 80</p><p>Required experience</p><p><br></p><p>3 years</p><p>Nationality</p><p>Candidate must be a national, legal resident or hold refugee status in the country of assignment.</p><p><br></p><p>Assignment requirements</p><p>Relevant experience</p><p><br></p><p>3 years</p><p>Languages</p><p>Arabic, Level: Fluent, Required</p><p>English, Level: Fluent, Required</p><p>Required education level</p><p>Bachelor's degree in Business Administration, Public Administration, Supply Chain and Logistics or similar fields.</p><p>Competencies and values</p><p>• Accountability</p><p>• Adaptability and flexibility</p><p>• Creativity</p><p>• Judgement and decision-making</p><p>• Planning and organising</p><p>• Professionalism</p><p>• Self-management</p><p>Skills and experience</p><p>At least 3 years of experience with operations and logistics is an asset, as is experience working in the UN or other international development organization;</p><p>• Other desired/mandatory required technical knowledge;</p><p>• Excellent oral and written skills; excellent drafting, formulation, reporting skills;</p><p>• Accuracy and professionalism in document production and editing;</p><p>• Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development;</p><p>• Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;</p><p>• Solid overall computer literacy, including proficiency in various Microsoft Office applications (Excel, Word, Power Bi, among others), email, and internet; familiarity with database management; and office technology equipment;</p><p>• Ability to learn and operate Quantum and UNall;</p><p>• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines;</p><p>• Sound security awareness;</p><p><br></p></div>

<p >&nbsp;</p> <table align="left" border="1" cellpadding="0" cellspacing="0" width="619"> <tbody> <tr> <td > <p><strong>Job Title</strong></p> </td> <td colspan="3" > <p><strong>Senior Education Officer</strong></p> </td> </tr> <tr> <td > <p><strong>Job Grade</strong></p> </td> <td > <p><strong>&nbsp;&nbsp;&nbsp;6</strong></p> </td> <td > <p><strong>Salary</strong></p> </td> <td > <p><strong>1100</strong></p> </td> </tr> <tr> <td > <p><strong>Department</strong></p> </td> <td colspan="3" > <p><strong>Programme</strong></p> </td> </tr> <tr> <td > <p><strong>Reports to</strong></p> </td> <td colspan="3" > <p><strong>Orphans and Child Welfare Coordinator</strong></p> </td> </tr> <tr> <td > <p><strong>Supervisor</strong></p> </td> <td colspan="3" > <p><strong>Orphans and Child Welfare Coordinator</strong></p> </td> </tr> <tr> <td > <p><strong>Location</strong></p> </td> <td colspan="3" > <p><strong>Amman, with frequent travel to the field</strong></p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>Islamic Relief Worldwide</strong></p> <p>Islamic Relief Jordan is a country branch of Islamic Relief Worldwide. Islamic Relief Worldwide is an internationally recognized charity (Charity No.: 328158), looking back on nearly 42 years of experience in humanitarian and developmental aid. It was founded in 1984 in Birmingham, UK, in response to the devastating famine in the Horn of Africa. Since then, Islamic Relief has grown into a charity that is active worldwide, putting development projects, emergency aid, and rebuilding projects into action in over 44 countries around the world.</p> <p>Islamic Relief Jordan (IRJ) began its operations in 1997 with orphan’s sponsorship, sponsoring hundreds of orphans living in Jordan. IRJ extended its programs to seasonal projects with Ramadan and Qurbani distributions and In-Kind donations. IRJ has established strong partnership with international non-governmental organization and local one’s strengthening the overall response to the Syria crisis. At the onset of Syria humanitarian crisis in late 2011, IRJ provided emergency response to those affected by violence in Syria and has since then scaled up its capacity and operations with number of 70 staff across the country.</p> <p>IRJ programme department works toward introducing relevant interventions to Jordanians as well as Syrians and Palestinians refugees that would impact their lives and improve their life conditions. IRJ programme act upon IRW mandate and in line with IR-Middle East and Eastern Europe strategy that aims to ensure Safe, dignified and peaceful living conditions for refugees, IDPs and vulnerable groups as well as communities at risk of disasters in the Middle East. IRJ office has expanded with the Syrian crisis Since 2011, reaching more than 200,000 refugees by 2013 with an annual income of 35,000,000 GBP.&nbsp;</p> <p>The department has successfully introduced interventions in a multi-sectors response, being the lead agency responsible for humanitarian assistance in the north of Jordan, reaching more than 80,000 beneficiaries in 2025 and continue providing access to food, health care, cash for shelter and non-food items such as hygiene kits and winterization items in 2021. The programme department is now strategizing the Syrian crisis response in Jordan and working toward a holistic integrated approach with the host community and planning to move toward sustainable development through introducing innovative approaches in education promotion, community development and economic empowerment.</p> <p><strong>Our values and commitment to safeguarding:</strong></p> <p>IRJ is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity, and financial misconduct; and committed to promoting the welfare of children, young people, adults, and beneficiaries with whom IRJ engages. IRJ expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.</p> <p>The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organization.</p> <p>All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRJ also participates in the Inter-Agency Misconduct Disclosure Scheme.</p> <p>In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse, and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.</p> <p><strong>KEY RESPONSIBILITIES</strong>:</p> <p><strong><u>Project Management&nbsp;&nbsp;</u></strong></p> <ul> <li>Provide technical and strategic guidance to education programmes in alignment with IR strategies, and global education frameworks.</li> <li>Lead and provide technical input into training needs assessments and the development of relevant curriculum.</li> <li>Manage, coach and supervise educate projects staff, enhance staff capacity through training with respect to identified staff needs.</li> <li>Contribute to the successful management of the education projects and managing the implementation of the project’s activities.</li> <li>Track and thoroughly review financial reports to ensure education projects budget is spent on target.</li> <li>Lead and participate in the first level of RH (beneficiary) selection</li> </ul> <p>&nbsp;</p> <ul> <li>&nbsp;Lead the overall planning, implementation, monitoring, and quality assurance of the project, ensuring alignment with the approved proposal, budget, and donor requirements.</li> <li>Ensure effective delivery of project activities,</li> <li>&nbsp;Support the line manager in resource mobilization efforts, proposal development, and project design for future phases.</li> <li>Track implementation progress against implementation plan and indicators, ensuring timely achievement of project outputs and outcomes. Contribute to the development of concept notes and technical inputs for education.</li> </ul> <p><strong><u>Documentation and reporting</u></strong></p> <ul> <li>Ensure projects templates and forms are updated and well documented.</li> <li>Ensure project progress is clearly documented in the database.</li> <li>Work with the monitoring and evaluation team to enhance measurement tools.</li> <li>Prepare monthly reports on the activities and progress of the projects as per IRW templates and requirements.</li> <li>Close monitoring and control over the data collected from beneficiaries, and participated in selection criteria development for beneficiary.</li> <li>Ensure systems regarding database management and security are in place and maintained.</li> <li>Ensure data gathering is done according to the latest sector standards and results of relevant lessons are integrated into the project.</li> <li>Draft initial versions of all required project reports in accordance with donor requirements, including&nbsp;&nbsp;&nbsp;&nbsp; interim and final reports.</li> </ul> <p><strong><u>Staff Management</u></strong></p> <p>&nbsp;</p> <ul> <li>line-manage of education projects staff of the assigned project(s), including day-to-day management, development training, and appraisals, etc.</li> <li>Conduct annual performance evaluation for education team members.</li> </ul> <p>&nbsp;</p> <p><strong><u>Financial Management</u></strong></p> <p>&nbsp;</p> <ul> <li>Manage the budget of the assigned project(s) and ensure all expenses are according to budget and meet IRJ standards about financial management, including accountability and good governance.</li> <li>Review and verify financial reports, payment requests, and supporting documents, including tuition payments, stipends, and training costs.</li> <li>&nbsp;</li> <li>Coordinate closely with Finance and Procurement teams to ensure timely, compliant, and transparent financial processes.</li> </ul> <p>&nbsp;</p> <p><strong><u>Communication and Coordination</u></strong></p> <p>&nbsp;</p> <ul> <li>Develop and maintain appropriate, regular, transparent and supportive communication structures with the assigned project team, IRJ in-country and advisers and other relevant stakeholders (e.g. beneficiaries, ministry of higher education, ministry of education, universities, community leaders, local and national government officials, UN agencies and other NGOs), with the objective of ensuring good cooperation and partnerships.</li> <li>Signing MOUs, working and collaborative with partners and other key stakeholders.</li> <li>Participate in education coordination meetings and other working groups or meetings as required, representing IRJ and feeding back to the staff and Community Development Coordinator on relevant issues.</li> <li>Build and maintain strong networks with local education agencies, universities, and relevant organizations to enhance coordination, learning, and project impact.</li> <li>Ability to communicate and maintain appropriate and productive relations with a range of actors, including children, parents, local and national authorities.</li> </ul> <p>&nbsp;</p> <p><strong><u>Logistics</u></strong></p> <p>&nbsp;</p> <ul> <li>Support the Procurement and logistics activities in regards to the purchasing of supplies and equipment for the project.</li> </ul> <p><strong><u>Quality Management</u></strong></p> <p>&nbsp;</p> <ul> <li>Ensure the project(s) are implemented in line with donor proposals and requirements and in accordance with IRJ, donor, country and international standards i.e. CHS standards.</li> </ul> <p>&nbsp;</p> <p><strong><u>Required Qualification:</u></strong></p> <ul> <li>University degree in Education, sociology, community studies, social sciences, or any other related field.</li> <li>Four to five &nbsp;years of relevant experience, education projects, youth programs, or humanitarian development contexts.</li> <li>&nbsp;</li> <li>Relevant Post graduate studies in the field of project planning and management, public administration, gender studies, proposal writing are considered as an advantage.</li> <li>Practical experience in designing and implementing education projects.</li> <li>Experience in youth skills/employment, (employment or entrepreneurship) is considered an asset.</li> <li>Proven Project Management skills including planning and budget tracking capacities.</li> <li>The ability to think critically and to recommend good solutions to problems.</li> <li>Strong organizational skills.</li> <li>Proven ability to lead a team and being part of a team.</li> <li>Ability to mentor staff to work professionally and verifiably deliver results for project participants</li> <li>Ability to travel independently throughout Jordan, including to rural communities</li> <li>Willingness and ability to work extended hours</li> <li>Fluent in English and Arabic, written and spoken.</li> <li>Advance knowledge of Microsoft Office applications.</li> </ul> <p >&nbsp;</p> <p><strong>Technical knowledge Skills &amp; abilities: </strong></p> <p>&nbsp;</p> <ul> <li>Communication and Analysis skills of the needs</li> <li>Strong team and leadership skills and ability to manage diverse team with different background and skills.</li> <li>Good field experience in emergency and development program management, preferably with non-government organizations.</li> <li>Good knowledge of current humanitarian policy issues and the international humanitarian context.</li> <li>Knowledge of key development/Humanitarian donors engaged in Syrian response programmes (i.e. UNOCHA, SIDA, UNDP, UNHCR,UNICIF etc.), and of procedures, accountability frameworks and best practices.</li> <li>Proven experience in Jordan contexts of Education and higher education sectors including gaps and priorities.</li> <li>Good understanding of international humanitarian principles and standards including CHS, SPHERE, ICRC Code of Conduct etc</li> <li>Report writing, problem solving and leaderships kills.</li> <li>Good understanding of capacity assessment methodologies; excellent ability to identify significant capacity building opportunities and design training programs relevant for graduates.</li> <li>Strong understanding of project cycle management, result-based management and M&amp;E functions.</li> </ul> <p><strong>Personal knowledge Skills &amp; abilities:</strong></p> <ul> <li>Diplomacy, tact &amp; negotiation skills.</li> <li>Able to communicate effectively both oral and in writing with employees at all levels within the organisation and also externally.</li> <li>Willingness to work flexibly and outside normal office hours as and when required for humanitarian emergency response</li> </ul> <p><strong>Developing and maintaining relationships:</strong></p> <ul> <li>Very good team management skills and the ability to lead a team from different background and skills.</li> <li>Very good verbal and written communications skills and the ability to relate to people from all backgrounds.</li> </ul> <p><strong>Managing yourself in a pressured and changing environment:</strong></p> <ul> <li>Demonstrated ability at being flexible and adapt to changing situations.</li> <li>The ability to remain calm while dealing with conflicting priorities and working under pressure.</li> </ul> <p>&nbsp;</p> <p><strong>Operating safely and securely in a humanitarian response:</strong></p> <ul> <li>Relevant experience in implementing security policy/protocols.</li> </ul> <p>&nbsp;</p>

<p>Starting position: 15/10/2026<br> <br> Duration : Fixed-term Contract (12 Month Duration)<br> <br> Rate&nbsp;of activity : 100%<br> <br> Place of work : MENA Regional Office - Amman, Jordan<br> <br>  Deadline for applications: Terre des hommes does not set a deadline for applications for this position, recruitment is open until the position is filled.</p> <p>Context :<br> <br> Terre des hommes Lausanne (Tdh), Switzerland’s largest children’s rights organization, maintains a strong presence across the Middle East and North Africa region. We operate in seven countries: Jordan, Egypt, Afghanistan, Lebanon, Syria, Iraq, and Palestine, with our regional office based in Amman.</p> <p>The Terre des hommes Foundation (Tdh), with headquarters in Lausanne and an office in Zurich, is the leading Swiss child rights organisation with more than 2000 employees worldwide. We stand together with children to uphold their rights, protect their lives and improve their well-being. We achieve this through innovative programmes focused on health, migration and access to justice, specially designed to have a positive and sustainable impact.</p> <p>Mission:</p> <p>The Regional Senior HR Officer supports the MENA Regional HR Coordinator and serves as the primary focal point for the management of human resources processes for the Regional Office national workforce. This includes recruitment, onboarding, payroll coordination, medical insurance administration, contract management, attendance and leave management, learning and development, performance management, employee relations, compliance, and employee exit processes.</p> <p>The position also supports the administration of the Regional Office international workforce, including deployments, accommodation arrangements, medical checks, arrivals and departures, and other HR-related contractual and administrative processes.</p> <p>The Regional Senior HR Officer coordinates with relevant external stakeholders, ministries, and authorities to ensure compliance with labor regulations and the effective management of work permits, residency requirements, social security, income tax, and other statutory obligations.</p> <p>In addition, the position manages HR-related administrative processes, including consultancy and service contracts under HR management, workshops, per diem administration, and other operational requirements.</p> <p>The Regional Senior HR Officer provides operational HR support to the MENA portfolio upon request of the Regional HR Coordinator, contributing to the implementation of HR tools and systems, emergency HR support, staff training initiatives, and other regional HR priorities.<br> <br> Main responsibilities:</p> <p><br> National Regional Staff HR Management</p> <p>· Manage end-to-end HR processes for Regional Office national staff including recruitment, onboarding, contract issuance, amendments, renewals, and terminations.</p> <p>· Ensure accurate payroll inputs, monthly attendance, leave tracking, and coordination with finance for salary processing.</p> <p>· Administer employee benefits including medical insurance enrollment, updates, and claims follow-up.</p> <p>· Maintain up-to-date personnel files, HR database records, and ensure documentation is audit-ready.</p> <p>· Follow up on performance management processes including probation reviews, annual appraisals, and performance improvement actions.</p> <p>· Support learning and development activities including training coordination and capacity-building initiatives.</p> <p>· Handle employee relations matters including queries, grievances, and disciplinary follow-up in coordination with the Regional HR Coordinator.</p> <p>International Regional Staff Administrative Support</p> <p>· Support HR administrative processes for expatriate staff including deployment, onboarding, relocation, and offboarding.</p> <p>· Coordinate accommodation arrangements, travel logistics, and arrival/departure administrative requirements.</p> <p>· Follow up on medical checks and related documentation for international staff.</p> <p>· Support contract administration, including renewals and amendments.</p> <p>· Ensure proper documentation and tracking of international staff movements, leave balances and assignments.</p> <p>Stakeholder Management (Internal &amp; External)</p> <p>· Liaise with ministries, social security institutions, tax authorities, and other government bodies on HR-related matters.</p> <p>· Ensure compliance with work permits, residency permits, and legal employment requirements for national and international staff.</p> <p>· Coordinate with external service providers such as insurance companies, medical providers, and travel agencies.</p> <p>· Serve as HR focal point for internal departments including finance, logistics, and programs on HR-related administrative matters.</p> <p>· Maintain professional communication and timely follow-up with all stakeholders to ensure smooth HR operations.</p> <p>· Liaise with HQ on global HR tools and initiatives relevant to the Regional Office, ensuring proper implementation, alignment, and timely follow-up on requirements.</p> <p>Regional HR Support</p> <p>· Provide HR operational support to country offices within the MENA portfolio upon request from the Regional HR Coordinator.</p> <p>· Support implementation of HR tools, templates, systems, and standard procedures across the region.</p> <p>· Assist in emergency HR responses including rapid recruitment, deployments, and HR coordination during crises.</p> <p>· Contribute to HR projects, policy rollouts, and organizational change initiatives at regional level.</p> <p>· Support capacity building for country HR focal points through guidance, coaching, and technical advice.</p> <p>HR Reporting &amp; Analytics</p> <p>· Prepare regular HR reports including staffing updates, turnover, recruitment status, leave balances, and contract tracking.</p> <p>· Maintain and update HR dashboards and trackers for regional office.</p> <p>· Provide ad-hoc HR data and analysis to support decision-making by the Regional HR Coordinator and management.</p> <p>· Ensure accuracy and consistency of HR data across all systems and reports.</p> <p>&nbsp;</p> <p>Compliance &amp; Regulatory Management</p> <p>· Ensure adherence to local labor laws, organizational HR policies, and donor requirements.</p> <p>· Support internal and external HR audits by ensuring proper documentation and record-keeping.</p> <p>· Monitor compliance with contractual obligations, probation requirements, and HR procedures.</p> <p>· Follow up on statutory obligations including social security, income tax, and legal reporting requirements.</p> <p>· Identify HR compliance risks and escalate issues to the Regional HR Coordinator when necessary.</p> <p>&nbsp;</p> <p>HR Administration Support</p> <p>· Manage HR-related administrative tasks including preparation and processing of HR correspondence, letters, and certificates.</p> <p>· Support organization of workshops, trainings, and staff events, including visa and per diem processing.</p> <p>· Coordinate procurement and administrative follow-up for HR-related needs such as training materials, consultants, and service contracts.</p> <p>· Ensure proper filing, archiving, and documentation of HR and administrative records in line with audit requirements.</p> <p>· Support office-level administrative coordination related to HR processes and staff welfare activities.</p> <p>· Follow up on HR-related payments and administrative claims in coordination with finance and other relevant departments.<br> <br> Required skills and competencies:<br> <br> Interpersonal Skills</p> <p>· ability to work with a diverse team and adjust work schedules as necessary to meet work objectives and priorities in a professional manner.</p> <p>· High attention to details, organized, and ability to prioritize workload.</p> <p>· Strong verbal and written communication skills and ability to communicate HR policies and procedures clearly to diverse audiences.</p> <p>· Maintains confidentiality when handling sensitive employee information, and demonstrates sound judgment, discretion, and ethical behavior.</p> <p>· ability to establish and maintain positive working relationships with employees, managers, HQ teams, government authorities, and external service providers.</p> <p>Organizational Skills</p> <p>· Strong organizational and coordination skills, with the ability to manage multiple HR processes</p> <p>· Ability to manage HR data, maintain trackers, and produce accurate reports.</p> <p>· Follows through on actions and monitors progress until completion.</p> <p>· Conflict resolution skills<br> <br> **The full Job Description will be shared with shortlisted candidates.**<br> <br> Profile :<br> <br> Education :</p> <ul> <li> <p>Bachelor’s degree in business administration, HR Management, Law, Social sciences, or a related field is required.</p> </li> </ul> <p>Training/Qualifications</p> <ul> <li> <p>Additional certifications in Human Resources (e.g., SHRM) are considered a strong asset.</p> </li> <li> <p>Proven training in Labor Law and Employment Regulations, Employee Relations and Conflict Management, HR Information Systems (HRIS) or any other relevant HR trainings is highly desirable.</p> </li> <li> <p>Familiarity with humanitarian standards, PSEAH (Prevention of Sexual Exploitation, Abuse and Harassment), Code of Conduct, Duty of Care and Staff Wellbeing is essential.</p> </li> <li> <p>Experience / Skills :<br> Minimum of 4–6 years of relevant experience in Human Resources similar role, preferably within humanitarian or development organizations.</p> </li> <li> <p>Minimum 4 years of experience in an NGO/International Institution in a similar position (preferred).</p> </li> <li> <p>Proficiency in managing payroll, leave management, national labor laws, and all relevant national HR processes and the full HR cycle.</p> </li> <li> <p>Prior involvement in remote coordination or support to field missions is highly desirable.<br> <br> Languages :<br> Native Arabic speaker with excellent command of English (spoken and written).<br> <br> IT knowledge :<br> Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using digital tools for inventory, procurement, and reporting.Experience with ERP is an asset.<br> <br> Salary :<br> Following Tdh salary scale in Jordan</p> </li> </ul> <p>Tdh General Code of Conduct and Ethical Policies :</p> <ul> <li> <p>Commits to promoting and complying with the Global Code of Conduct, systematically reporting any violations of the Code through Tdh's formal reporting mechanisms and dealing with any violations of procedures and processes appropriately.</p> </li> <li> <p>Raises awareness of the Foundation of the risks of policy non-compliance, violence and abuse, and related rights, towards children, community members and our own employees.</p> </li> <li> <p>Undertakes to comply with key ethical policies and guidelines, including the Safeguarding Policy, the Anti-Fraud and Corruption Policy, the Conflict-of-Interest Policy and other policies related to the prevention of terrorist financing and criminal activities, as well as workplace behavior.</p> </li> <li> <p>Commits to putting values and principles into practice through exemplary behavior, in full compliance with the Code of Conduct, and always respecting established procedures and processes.</p> </li> <li> <p>Commits to developing a compliant and enlightened management culture within the organization and in our work with children and the communities in which we operate.</p> </li> </ul> <p>Procedure:<br> <br> Only complete applications (CV + covering letter) posted on our official website will be processed. Additional documents (diplomas, work certificates, etc.) will be requested at a later date. We will only contact those candidates selected for further recruitment.<br> <br> References :<br> <br> Please note that all job offers will be subject to satisfactory references and checks (criminal record and anti-terrorism funding check). Terre des hommes will ask the Human Resources of previous organisations to provide references on any findings of sexual exploitation, sexual abuse and/or sexual harassment as well as fraud and corruption, during employment, or incidents under investigation at the time the candidate left employment.</p>

<p><h4>Description</h4> <p><strong>Who are we?</strong><br> We are Foodics! A leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far, making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.</p> <h4>The job in a nutshell</h4> <p>A Senior People Operations Specialist will be responsible for managing and supporting People Operations activities across the company's portfolio in the KSA, UAE, UK, and MENA region. This role will ensure seamless execution of payroll, benefits administration, employee lifecycle processes, compliance, and HR operations while maintaining adherence to local labor laws and statutory requirements across multiple jurisdictions.</p> <h4>What will you do?</h4> <p><strong>Employee lifecycle</strong></p> <ul> <li>Own the end-to-end employee journey, including preparing and issuing legally compliant employment contracts and amendments.</li> <li>Manage comprehensive onboarding and orientation programs, ensuring a stellar first-day experience.</li> <li>Administer employee status changes, handling promotions, transfers, and related documentation.</li> <li>Conduct offboarding procedures including exit interviews, final settlements, and issuance of experience certificates.</li> <li>Manage all employment-related letters and documentation with the highest level of accuracy and confidentiality.</li> </ul> <p><strong>Payroll & HRIS management</strong></p> <ul> <li>Prepare, verify, and submit accurate payroll inputs (attendances, leaves, adjustments) for timely, error-free monthly payroll processing.</li> <li>Own the administration of employee benefits programs, with specific responsibility for medical/health insurance: manage policy renewals, employee additions/deletions, dependent updates, and serve as the primary liaison for employee claim inquiries and troubleshooting.</li> <li>Maintain and audit employee data in our HR Information System (HRIS), ensuring data integrity and serving as the go-to expert for system configuration, reporting, and queries.</li> <li>Coordinate with finance to ensure accurate accounting and disbursement of payroll.</li> </ul> <p><strong>Compliance & legal adherence</strong></p> <ul> <li>Ensure 100% compliance with all labor laws and regulations. This includes mandatory social insurance registrations, contributions, and filings, as well as managing all interactions with the labor office (e.g., submission of documents, resolving queries).</li> <li>Regularly review and update HR policies, handbooks, and employment templates to reflect current legal requirements.</li> <li>Proactively stay updated on legal changes impacting employment, benefits (including statutory health insurance schemes), and payroll.</li> <li>Manage government inspections, audits, and surveys, preparing all necessary documentation and serving as the point of contact.</li> <li>Maintain meticulous records for all compliance-related activities.</li> </ul> <p><strong>Policy development & process improvement</strong></p> <ul> <li>Contribute to developing, reviewing, and updating HR policies and procedures in line with legal mandates and industry best practices.</li> <li>Identify opportunities for automation, integration, and efficiency within the people operations framework to enhance service delivery and accuracy.</li> <li>Document and standardize all operational processes and workflows.</li> </ul> <p><strong>Employee engagement & support</strong></p> <ul> <li>Collaborate with managers and the People team to coordinate local team-building activities and engagement initiatives.</li> <li>Serve as a trusted, primary point of contact for employee inquiries regarding policies, benefits (including medical insurance), payroll, and general HR matters, resolving issues promptly and with a high degree of service orientation.</li> <li>Foster a culture of trust and transparency through clear and compassionate communication.</li> </ul> <h4>What are we looking for?</h4> <ul> <li>Bachelor’s degree in Human Resources, Business Administration, or a related field.</li> <li>3-4+ years of proven experience in People Operations, HR Generalist, or HR Operations roles, with a strong focus on payroll, benefits administration, employee lifecycle management, and compliance.</li> <li>In-depth, hands-on experience managing mandatory social insurance programs and labor office procedures.</li> <li>Extensive experience administering group medical insurance policies, including employee enrollments, terminations, renewals, and claims support.</li> <li>High proficiency in HRIS platforms, payroll systems, and Microsoft Excel/Google Sheets.</li> <li>Comprehensive and up-to-date knowledge of local labor laws, employment regulations, and statutory benefits requirements.</li> <li>Strong attention to detail, organizational skills, and ability to manage confidential information with discretion.</li> <li>Excellent communication and stakeholder management skills.</li> </ul> <h4>Who will excel?</h4> <ul> <li>Strong interpersonal and communication skills.</li> <li>Detail-oriented with strong organizational abilities.</li> </ul> <h4>What we offer you?</h4> <ul> <li>We believe you will love working at Foodics!</li> <li>We have an inclusive and diverse culture that encourages innovation and flexibility in offices.</li> <li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li> <li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li> <li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li> <li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li> </ul></p><p></p>

<p><h4>Description</h4> <p><strong>Who are we?</strong><br> We are Foodics! A leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far, making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.</p> <h4>The job in a nutshell</h4> <p>A Senior People Operations Specialist will be responsible for managing and supporting People Operations activities across the company's portfolio in the KSA, UAE, UK, and MENA region. This role will ensure seamless execution of payroll, benefits administration, employee lifecycle processes, compliance, and HR operations while maintaining adherence to local labor laws and statutory requirements across multiple jurisdictions.</p> <h4>What will you do?</h4> <p><strong>Employee lifecycle</strong></p> <ul> <li>Own the end-to-end employee journey, including preparing and issuing legally compliant employment contracts and amendments.</li> <li>Manage comprehensive onboarding and orientation programs, ensuring a stellar first-day experience.</li> <li>Administer employee status changes, handling promotions, transfers, and related documentation.</li> <li>Conduct offboarding procedures including exit interviews, final settlements, and issuance of experience certificates.</li> <li>Manage all employment-related letters and documentation with the highest level of accuracy and confidentiality.</li> </ul> <p><strong>Payroll & HRIS management</strong></p> <ul> <li>Prepare, verify, and submit accurate payroll inputs (attendances, leaves, adjustments) for timely, error-free monthly payroll processing.</li> <li>Own the administration of employee benefits programs, with specific responsibility for medical/health insurance: manage policy renewals, employee additions/deletions, dependent updates, and serve as the primary liaison for employee claim inquiries and troubleshooting.</li> <li>Maintain and audit employee data in our HR Information System (HRIS), ensuring data integrity and serving as the go-to expert for system configuration, reporting, and queries.</li> <li>Coordinate with finance to ensure accurate accounting and disbursement of payroll.</li> </ul> <p><strong>Compliance & legal adherence</strong></p> <ul> <li>Ensure 100% compliance with all labor laws and regulations. This includes mandatory social insurance registrations, contributions, and filings, as well as managing all interactions with the labor office (e.g., submission of documents, resolving queries).</li> <li>Regularly review and update HR policies, handbooks, and employment templates to reflect current legal requirements.</li> <li>Proactively stay updated on legal changes impacting employment, benefits (including statutory health insurance schemes), and payroll.</li> <li>Manage government inspections, audits, and surveys, preparing all necessary documentation and serving as the point of contact.</li> <li>Maintain meticulous records for all compliance-related activities.</li> </ul> <p><strong>Policy development & process improvement</strong></p> <ul> <li>Contribute to developing, reviewing, and updating HR policies and procedures in line with legal mandates and industry best practices.</li> <li>Identify opportunities for automation, integration, and efficiency within the people operations framework to enhance service delivery and accuracy.</li> <li>Document and standardize all operational processes and workflows.</li> </ul> <p><strong>Employee engagement & support</strong></p> <ul> <li>Collaborate with managers and the People team to coordinate local team-building activities and engagement initiatives.</li> <li>Serve as a trusted, primary point of contact for employee inquiries regarding policies, benefits (including medical insurance), payroll, and general HR matters, resolving issues promptly and with a high degree of service orientation.</li> <li>Foster a culture of trust and transparency through clear and compassionate communication.</li> </ul> <h4>What are we looking for?</h4> <ul> <li>Bachelor’s degree in Human Resources, Business Administration, or a related field.</li> <li>3-4+ years of proven experience in People Operations, HR Generalist, or HR Operations roles, with a strong focus on payroll, benefits administration, employee lifecycle management, and compliance.</li> <li>In-depth, hands-on experience managing mandatory social insurance programs and labor office procedures.</li> <li>Extensive experience administering group medical insurance policies, including employee enrollments, terminations, renewals, and claims support.</li> <li>High proficiency in HRIS platforms, payroll systems, and Microsoft Excel/Google Sheets.</li> <li>Comprehensive and up-to-date knowledge of local labor laws, employment regulations, and statutory benefits requirements.</li> <li>Strong attention to detail, organizational skills, and ability to manage confidential information with discretion.</li> <li>Excellent communication and stakeholder management skills.</li> </ul> <h4>Who will excel?</h4> <ul> <li>Strong interpersonal and communication skills.</li> <li>Detail-oriented with strong organizational abilities.</li> </ul> <h4>What we offer you?</h4> <ul> <li>We believe you will love working at Foodics!</li> <li>We have an inclusive and diverse culture that encourages innovation and flexibility in offices.</li> <li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li> <li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li> <li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li> <li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>About REACH and IMPACT </p><p>REACH was created in 2010 as a joint initiative of two International NGOs (IMPACT Initiatives and ACTED) and the United Nations Operational Satellite Applications Programme (UNOSAT). REACH’s purpose is to facilitate the development of information products that enhance the humanitarian community’s decision-making and planning capacity for emergency, recovery, and development contexts. REACH supports information management for aid actors through three complementary services: (a) needs and situation assessments by REACH teams; (b) situation analysis using satellite imagery; (c) provision of database and (web)-mapping facilities and expertise.</p><p>IMPACT Initiatives is a humanitarian NGO, based in Geneva, Switzerland. The organisation manages several initiatives, including the REACH Initiative. IMPACT was launched at the initiative of ACTED, an international NGO whose headquarter is based in Paris and is present in thirty countries. The two organizations have a strong complementarity formalized in a global partnership, enabling IMPACT to benefit from ACTED’s operational support on its fields of intervention.</p><p><b>Greening strategy:</b></p><p>ACTED’s greening strategy aims to tackle environmental degradation and climate change while meeting the needs of the most vulnerable who are often those most affected by the deepening environmental crisis. Each ACTED employee will adhere to these principles through key green programming responsibilities:</p><ul><li>Contribute towards the adherence and development of the greening strategy plan.</li><li>Explore innovative green programming opportunities and/or solutions within your realm of responsibilities and roles</li><li>Encouraging and promoting environmental safeguarding processes and environmental programming standards in accordance with SOPs and technical guideline notes</li></ul><p><b>ACTED PSEAH Policy:</b></p><p>The Research Officer has the responsibility to adhere to the PSEAH Policy (Protection against Sexual Exploitation, Abuse and Harassment). The research officer has the obligation to complete all mandatory trainings related to the Code of Conduct and the PSEA policy and report any safeguarding concern such as breaches of organisational policies or codes of conduct according to ACTED’s procedures. The research officer carries out work duties in a way that does not harm children, vulnerable adults or other staff or volunteers.</p><p><b><u>Job Purpose</u></b></p><p><b>JOB PURPOSE</b></p><p>REACH is currently seeking qualified applicants with experience in research, assessments, and/or data to serve as a Assessment Officer. Depending on organizational needs and the successful candidate's profile, the position may be based within either the <b>Public Health and Prioritisation</b>, <b>Shelter and Site Management, or Cash, Markets &amp; Livelihoods Units</b> supporting REACH's humanitarian research portfolio in the Occupied Palestinian Territory (oPt).</p><p>The REACH Assessment Officer (SAO) will lead and support the design, implementation, and analysis of humanitarian assessments and research across one or more thematic sectors. This includes leading the development of assessment methodologies and tools, overseeing data collection and quality assurance processes, conducting quantitative and qualitative analysis, and producing high-quality analytical outputs to inform humanitarian response planning, coordination, advocacy, and decision-making.</p><p>Previous experience conducting humanitarian assessments, research, or data analysis is required, along with experience managing and processing large datasets (including in Microsoft Excel). Excellent written and spoken English is essential. Experience with Kobo Toolbox and capacity building is preferred. Familiarity with statistical software (e.g. R, SPSS, or Stata) and/or data visualisation tools (e.g. Power BI or Tableau) is an asset but not required. The ideal candidate has strong analytical, communication, and organisational skills, demonstrates initiative and attention to detail, and is able to manage multiple priorities in a fast-paced humanitarian environment.</p><p> Objectives</p><p><br></p><p><b><u>Objective 1: Research Design, Implementation, and Coordination</u></b></p><p>Under the supervision of the Research Manager, the Assessment Officer (SAO) will contribute to the design and refinement of research methodologies and data collection tools. The SAO will lead the planning, coordination, implementation, and follow-up of research activities in line with project objectives, methodological standards, and deadlines.</p><p>This will include designing quantitative and qualitative data collection tools (e.g. household surveys, key informant interviews, focus group discussions, and other research instruments); developing research protocols and supporting documentation; training and supervising field staff on research tools and methodologies; and overseeing data collection, quality assurance, and data cleaning processes. The SAO will ensure regular reporting on research progress, coordinate closely with internal and external stakeholders as required, and actively participate in internal planning and coordination meetings.</p><p><br></p><p><b><u>Objective 2: Analysis and Information Product Creation</u></b></p><p>With the support of the Data Officer, the SAO will contribute to the analysis of key research findings and incorporate them into information products such as factsheets, briefings, reports, dashboards, etc. The SAO will work to ensure the quality and accuracy of information products and to ensure that products are delivered to key stakeholders in a timely and professional manner. </p><p><br></p><p><b><u>Objective 3: External Engagement</u></b></p><p>The SAO will contribute to the engagement with the relevant response stakeholder to identify research priorities and facilitate the use of key findings in planning and programming. The SAO may also be requested to represent REACH in coordination meetings, donor presentations, or meetings with partner organisations as relevant.</p><p><br></p><p><b>Duties and Responsibilities</b></p><p><br></p><p><b><u>Key Research Activities</u></b></p><p><b>a.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Research design and tool development</b></p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Definition of research objectives and questions to address key information gaps;</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identification of appropriate research methodologies;</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Development of data collection tools and questionnaires including the drafting, translating, and reviewing of assessment indicators in coordination with clusters and working groups (household, key informant, FGD).</p><p><b>b.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor data collection and cleaning</b></p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support the training of field data collection staff on research aims and tools;</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor field data collection in collaboration with REACH Field Managers and Senior Assessment Officers </p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor the quality of data collected, undertake appropriate checks on data collected in the field and resolve discrepancies and quality issues.&nbsp;</p><p><b>c.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Preparation and production of information products</b></p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Carry out data analysis in line with research questions and objectives, with the support of REACH data teams where needed;</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contribute to factsheet production and reports using InDesign and work closely with REACH GIS Officers to produce mapping outputs. </p><p><b>d.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Dissemination of findings and external engagement</b></p><ul><li>Present key findings to relevant response actors and facilitate use of data for evidence-based planning and advocacy;</li><li>Coordinate with relevant actors and partner organisations to ensure research is aligned with priority information needs.</li></ul><p><b><u>Internal Communication Processes</u></b></p><p>The SAO will work directly with other Assessment focal points, Data Officer, GIS officer, and Research Manager in country and liaise with IMPACT HQ in Geneva to ensure the quality and effectiveness of products developed. She/he will ensure effective internal communication with mission and IMPACT HQ colleagues.</p><p><b><u>Confidentiality and Data Protection</u></b></p><p>The REACH SAO will maintain the strictest confidentiality of data and processes. She/he will actively take measures to prevent the unauthorised sharing of information and data.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>QUALIFICATIONS</p><p><b><u>Requirements</u></b></p><ul><li>University undergraduate degree or 2+ years relevant experience;</li><li>Experience conducting research/assessments or working with data (academic research experience included);</li><li>Fluency in English, excellent communication and writing skills;</li></ul><p><b><u>Desired</u></b></p><ul><li>Technical skills in any of the following:</li><li>Strong Excel skills;</li><li>Previous experience with mobile data collection (ODK, ONA, KoBo);</li><li>Good understanding of research methods (including sampling frameworks);</li><li>Experience with cleaning and analysing datasets required;</li><li>Knowledge of the Adobe Suite, particularly InDesign an asset</li><li>Good understanding of research methods (including sampling frameworks);</li><li>Experience on dashboards (Power BI, Shiny) an asset;</li><li>Experience working in/on humanitarian or development contexts;</li><li>Experience with external engagement and/or partner coordination;</li><li>Strong analytical skills, including ability to identify and key trends and situate findings in wider context;</li><li>Ability to operate independently in a cross-cultural environment requiring flexibility.</li></ul><p><br></p><p><b>Early applications are strongly encouraged, as applications will be reviewed on a rolling basis</b></p></div>

<p>Serve under the direction of Power Plant Supervisor to operate and maintain power plant/spot power generators &amp; equipment Promote and maintain safety following established safe work practices and procedures Report to the Supervisor on all special occurrences such as emergency outages and corrective actions taken to maintain service. Anticipate unscheduled load changes, and detect early indications of power generating equipment malfunctions in order to maintain continuous service Troubleshoot and make comparable major repairs to Gensets, powered support systems, vehicles, and other major components (e.g., engines, generators, alternators, gears, compressors, and hydraulic, pneumatic, electrical components) Rebuild and/or overhaul-to include top end, in frame and complete Gensets, powered support systems, and other major components (e.g., engines, generators, alternators, gears, compressors, hydraulic, pneumatic and 12/24vdc electrical components Assist in the control and distribution of the mechanical and electrical makeup and operation of powered support systems such as those described above, including their major mechanical, electrical, hydraulic, and pneumatic components Troubleshoot and repair diesel, gasoline, and/or multi-fuel engines (e.g., PMCS, break down repairs, periodic maintenance, and overhauling those of 3 to 16 cylinders and up to 2MW of power) When power production malfunctions occur and to ensure personnel and equipment safety, assist to isolate generator/s and bypass fault in order to maintain service or take actions to shed low priority loads when full service cannot be maintained Ensure correct testing and isolation procedures are followed before working on de-energized High Voltage Networks or Switchgear When workload/mission/staffing levels dictate, assist with daily Power Plant operations to include bringing online/offline gensets, synchronizing/paralleling gensets, taking hourly generator readings, fueling in power plant environment, electrical distribution installation/maintenance, facility maintenance, housekeeping, etc. When workload/mission/staffing levels dictate, assist with MV/LV electrical/Power Plant operations teams with installation/removal of electrical distribution equipment Fill in required genset service/periodic maintenance/repair documents/reports and turn over to Lead Power Plant Supervisor Ensure required documentation/reporting is submitted in a timely manner Request/retrieve service/maintenance/repair parts/components from Prime Contractor Consolidated Material Warehouse and transport to genset/power plant service/repair location Attend/deliver daily Safety meetings/stand downs IAW with VGS and Prime contractor policies Most senior Power Gen Mechanic and Team leader for power generating equipment in spot gen or power plant environment at assigned work location Take ownership of Power Plant generator fleet to ensure repairs, maintenance, overhauls, etc. are performed with utmost of quality/safety in mind and IAW manufacturer's service/maintenance recommendations Assist Prime contractor Procurement/Materials staff with acquiring repair parts/consumables by supplying Genset model data, part numbers, descriptions and technical oversight when required Willingness to attend formal OEM specific genset and/or controls training Accountability for power gen mechanic staff, tools, manuals, and gen set status-FMC/NMC Ensure less experienced members of power gen mechanic team are performing services/minor repairs to high quality standards and IAW manufacturer's recommendations Ensure power generator staff are performing service/maintenance/repair duties IAW US Military, Prime Contractor, Host Nation and VGS Environmental/Hazmat policies and procedures Attend VGS EHS (Electrical Health &amp; Safety) training and establish a status of CP (Competent Person), AP (Authorized Person) or SAP (Senior Authorized Person) Thorough understanding of oil sample analysis process as well as interpretation of oil analysis reports Operate/perform within the behavioral guidelines/policies/procedures put forth by USG, US Military Command, Host Nation, Prime Contractor and VGS Execute the company s policy and procedure for proper and efficient operation of the power plants and distribution network to support AFCAP Duties will involve work in the outdoors with a potential exposure to arid climatic conditions including extreme temperatures in the summer months Must be able to work overhead with arms raised for extended periods. As directed by the Power Plant Supervisor</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Must have computer skills and be able to operate a variety of computer programs.</li><li>Must be able to speak, read and write English fluently</li><li>Must maintain a valid driver s license from their home country with validity for 12 months from on-site employment date</li><li>Must maintain a valid passport from their home country with validity for 12 months from on-site employment date. Passport must have a minimum of 6 blank pages prior to OCONUS mobilization.</li><li>To perform this job Must satisfy the AFCENT Force Health Protection Guidance medical requirements for AFCENT prior to OCONUS mobilization, must be able to maintain a Medically Qualified (MQ) rating on an annual basis.</li><li>Must meet the host nation COVID-19 entry requirements; COVID-19 vaccination(s), fully inoculated and Booster.</li><li>Must be CAC eligible and able to gain and maintain authorized entry onto US military installations.</li><li>satisfactorily, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.</li></ul><b>Desired Qualifications</b><ul><li>Experience in medium to large scale operation, maintenance and complete overhaul of prime power diesel gensets (50-60 liter engines)</li><li>Cummins Mech III Mechanic Certification or equivalent</li><li>Cummins Certification for KTA50 engines and PCC3300 controllers or equivalent</li><li>High skill level with Cummins InPower or equivalent</li></ul><b>Additional Required Qualifications</b><ul><li>Must be CAC eligible</li><li>Must hold a security clearance and/or be eligible to obtain one</li><li>Experience in maintenance, repair, operation and troubleshooting of genset systems (fuel, induction, cooling, controls, exhaust, engine internal &amp; peripheral) of gen sets ranging from 15Kw to 2Mw</li><li>Experience using all types hand and power tools, shop equipment such as hydraulic presses, drill presses, hydraulic, electric or pneumatic lifting devices, etc</li><li>Experience using all types of measuring devices such as Vernier calipers, micrometers, dial bore gauges, etc</li><li>Experienced in working with other technical staff</li><li>Ability to read and use technical manuals, illustrations, diagrams, schematics, and similar guides covering the complete assembly, troubleshooting, and layout of power generators and/or support systems</li><li>Experienced working in international work environments with expatriate or US military</li><li>A thorough knowledge of the mechanical and electrical makeup and operation of powered support systems such as those described above, including their major mechanical, electrical, hydraulic, and pneumatic components including: Standard Diesel generators, Controls to include genset synchronizing and paralleling, genset communication/monitoring systems such as PULSE SCADA and Switchgear</li><li>Proactive nature and strong interpersonal skills in collaborating, communicating and working with (1) Other senior managers and staff (to include Site management team), (2) Local and International subcontractors; (3) US Military representatives; and (4) Local officials as required</li><li>Must be willing and able to perform physical activities including heavy lifting, climbing in and out of equipment, crawling and working outdoors.</li><li>Must be willing and able to lift and move items, parts assemblies and equipment up to the safety regulation maximum.</li><li>Ability to follow troubleshooting procedures and use deductive reasoning to isolate the fault; and provide step by step feedback on all steps taking</li><li>Able to take specific verbal and written directions and carryout directions from the supervisor. Decisions made are covered by specific, well-established work methods and procedures In the event problems arise, mechanics at this level are able take corrective action in accordance with instructions or notify their supervisor</li><li>Experience in providing prime power O&amp;M Services to clients</li><li>Hands on inspect, test, and repair components of electrical systems to include generators, transformers, transfer switches, switch gear, PLC controls, and fuel monitoring and delivery systems</li><li>Knowledge and experience regarding occupational hazards for electrical and mechanical trades, related safety practices, and skill required for the installation, maintenance, and repair of power generator systems and equipment</li><li>Basic knowledge and trained with current certification of First Aid &amp; CPR</li><li>Must rescue an injured victim from an electrical conductor</li><li>Must know Lockout/Tagout Procedures</li><li>Ability to read, comprehend/understand and apply information contained in manufacturer equipment manuals, facility document including drawings and specification, operation and maintenance manuals, standard operating and emergency response procedures, material safety data sheets, etc</li><li>Ability to interpret and apply required corrective action with data readings and results of equipment checks to identify equipment or process problems and take appropriate responses to correct or resolve problems</li><li>Specific understanding and knowledge of power generation equipment startup and shut down and basic equipment maintenance procedures as they relate to the power generation equipment and/or auxiliary operator</li><li>Must have knowledge of use and proper application of Personal Protective Equipment</li><li>Basic skill level with Microsoft Word, Outlook and Excel is required. Intermediate level is preferred</li><li>10+ years as Lead Generator Mech III</li><li>Provide Certificates and/or willingness to attend formal training</li></ul><b>Role Characteristics</b><ul><li>Great interpersonal skills.</li><li>Customer service oriented.</li><li>Team player.</li><li>Ability to multi-task.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>TITLE: &nbsp;Head of New Business Development &nbsp;(HNBD)</strong><br> TEAM/PROGRAMME: PDQ<br> LOCATION: Damascus – Syria&nbsp;<br> GRADE: 4 International and 2 National<br> CONTRACT LENGTH: 12 months<br> CHILD SAFEGUARDING:<br> Level 3: &nbsp;the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.<br> ROLE PURPOSE:&nbsp;<br> The post holder will be responsible for leading on New Business Development Process for Syria Country office including – 1) Support PDQD in assessment of &nbsp;the country, regional and global landscape and develop an ongoing plan for building strategic relationships and increasing funding with donors, implementing partners, and other stakeholders, &nbsp;2) lead on gathering &nbsp;intelligence from strategic relationships, make data-driven decisions to prepare for a competitive proposal process; 3) Establish an effective, collaborative, and efficient proposal development process that ensures a compliant and competitive proposal is submitted and learning is captured and 4) Utilize NBD best practices and feed program intelligence and lessons back into Prepare phase through ongoing communication and program learning</p><br><p>The post holder will lead on developing high-quality concept notes and proposals, with the NBD Managers and with support of the Programme Development and Quality (PDQ) team/Technical Advisers, Program Operations team and the Finance team, for major institutional donors, Corporate Foundations and Philanthropic donors as well as other governmental and other non-traditional. The HNDB with support from PDQD will lead on developing donor engagement plan in line with country strategic plan ambitions and facilitate structured donor engagement, intelligence gathering, donor scoping, track and identify donor opportunities, coordinate and write proposals for large, competitive funding opportunities. The position requires innovative thinking and creativity to package our programme strategies in ways that attract the right donor support and grow our portfolio strategically and sustainably. &nbsp;</p><br><p>SCOPE OF ROLE:&nbsp;<br> Reports to: PDQ Director<br> Key working relationships: Technical Advisors, Program Operations team, Heads of Offices, Awards, Finance, Members and Global team<br> People Management: 2 NDB managers&nbsp;<br> Budget Responsibilities: N/A<br> KEY AREAS OF RESPONSIBILITY:</p><br><p>Strategic Focus:</p><br><p>•In alignment with the Country Strategic Plan (CSP) , develop and utilize a comprehensive funding strategy that links local, regional, and global knowledge, priorities, and breakthroughs to the relevant donor landscape.&nbsp;<br> •Along with SC Member offices actively track upcoming opportunities while linking them to Country strategy and SC's Breakthroughs, positioning efforts, resource allocation, and broader portfolio planning.<br> •Manage both strategic and programmatic relationships with donors, implementing partners, and other relevant stakeholders to advance Save the Children’s reputation, drive strategies, create new opportunities, and push for funding in Country strategic priorities&nbsp;<br> •Ensure alignment with National Recovery Priorities of Syria</p><br><p>Proposal Development<br> •Lead the development of high-value or complex proposals or bids, building on global, regional and national expertise, and ensuring the highest quality product including localization commitments with equitable budget planning.<br> •Take primary responsibility for the drafting of high-quality concept notes and funding proposals (including log frames and budgets) for a variety of donors, from major institutional donors, corporate organisations, trusts, and private donors, among others.&nbsp;<br> •With the support of TAs, context Analyst and Operations Team develop and draft all narrative sections of proposal documents and/or concept notes.<br> •Identify opportunities to incorporate children’s inputs into proposal development with support from Child Participation experts in SCI<br> •Track up-coming funding opportunities, donor engagement and proposal development process&nbsp;<br> •Maintain robust Pipeline tracker and providing regular analysis to the SMT on the status of the funding portfolio and key trends to monitor.&nbsp;<br> •Serve as lead writer for high-value competitive bids&nbsp;<br> •Drive interdepartmental coordination for project design with PDQ, Advocacy, Programme Operations (for field team inputs, logistics requirements, costings, etc.), Security, Logistics, Finance, and HR (for staffing requirements).&nbsp;<br> •Ensure full internal and member review and sign off as per the proposal development process.<br> •For all assigned opportunities and proposals ensure all documents required by the donor are well written and logically structured<br> •For all assigned proposals ensures language is in line with donor priorities and understanding of specific sectors<br> •Liaise with all Field Offices/ National Partners to ensure they are engaged in the proposal development process and consulted for feasibility of final planned Program Activities and sign off on final proposals<br> •With the support of TA’s, MEAL Team and Operations Team develop and finalise the necessary supporting documents from the proposal including logframe and workplan.<br> •Will be responsible to ensure that all documents sent to SMT for signoff are copy edited.</p><br><p>New Business Development/Stakeholder Engagement:</p><br><p>•Participate in key Member and donor meetings and pro-actively seek donor intelligence on prospective new opportunities or partnership.&nbsp;<br> •Cultivate business relationships with external stakeholders and potential partners for large scale or strategic funding opportunities, either as a prime or sub-recipient in joint ventures.&nbsp;<br> •Search for strategic (and innovative)new partnerships with actors in the Syrian context (UN Agencies, NGOs. INGOs, State Actors, Research etc), and ensure that Save the Children maximizes its opportunity to showcase and replicate the Theory of Change.&nbsp;<br> •Refresh Donor Landscape Studies on an appropriate frequency&nbsp;<br> •Ensure a system is in place to monitor progress toward targets set out in the Strategy&nbsp;<br> •Work with PDQ team to develop generic concept notes for thematic areas and cross-sectoral integration. &nbsp;<br> •Work with Members to explore the potential for private sector partnerships and other innovative ways to fundraise &nbsp;</p><br><p>General<br> •Demonstrate compliance and leadership with Save the Children policies and practice with respect to child safeguarding, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.</p><br><p><br> QUALIFICATIONS<br> Experience of supporting resource mobilisation and new business development in humanitarian and development programme settings, in particular writing of new grant submissions (proposal and/or concept notes)</p><br><p>Essential:&nbsp;<br> •At least 5-7 years of demonstrated experience leading on new business development and fundraising in NGOs<br> •Bachelor’s Degree in a relevant subject (Humanitarian, Human rights, Development) with relevant field experience<br> •English language proficiency<br> •Excellent coordination and interpersonal skills with the ability to communicate and negotiate clearly and effectively at all levels&nbsp;<br> •Excellent representation, presentation, Analytical and communication skills –&nbsp;<br> •Experience in coordinating development of large-scale or strategic proposals, including the development of multi-million-dollar project budgets.&nbsp;<br> •Experience with US and UK government programming, SIDA, DANIDA, ECHO, BMZ amongst others including compliance requirements<br> •Ability to present complex information in a succinct and compelling manner including proficiency in MS office tools<br> •Previous experience of project management and project cycle management, including project design, implementation and evaluation<br> •Good understanding of donor compliance and reporting mechanisms and requirements<br> •Good understanding of monitoring and evaluation mechanisms.<br> •Ability to work well under pressure and work to deadlines<br> •Experience of and commitment to working through systems of community participation and accountability<br> •Politically and culturally sensitive with qualities of patience, tact and diplomacy<br> •The capacity and willingness to be extremely flexible and accommodating in difficult and sometimes insecure working circumstances.<br> •Commitment to the aims and principles of Save the Children.</p><br><p>Desirable</p><br><p>•Experience or understanding of the Syrian Context&nbsp;<br> •Arabic Language Skills<br> •Experience working for Save the Children and working across organisational structures</p><br><p>Additional job responsibilities</p><br><p>The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.<br> Equal Opportunities&nbsp;<br> The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.</p><br><p>Child Safeguarding:<br> We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.</p><br><p>Safeguarding our Staff:<br> The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy</p><br><p>Health and Safety<br> The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.<br> &nbsp;</p><br><br> <b>The Organization</b><br>We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. We are working towards three breakthroughs in how the world treats children by 2030:<br><br> · No child dies from preventable causes before their 5th birthday<br> · All children learn from a quality basic education and that,<br> · Violence against children is no longer tolerated<br><br>We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.<br><br><b>Application Information:</b><br>Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/jobs&nbsp;We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse. <br> </div>

<h4 ><strong >Job Title: Referral Officer FSR #818</strong></h4> <div class="ltr description_div" > <p ><strong >Location: Camps Roving</strong></p> <p ><strong >JOB SUMMARY</strong></p> <p >Seeking an individual with a minimal secondary school, diploma, college or bachelor’s degree and a strong foundation in medical terminology, ideally a skilled nurse, paramedic, or healthcare professional, to play a pivotal role in our project. You will be responsible for managing medical referrals from refugee<del datetime="2026-09-10T03:17">s’</del> camps, facilitating the processing of hospital admissions under referral and cash for health, establishing robust professional connections with different hospital<del datetime="2026-09-10T03:17">s</del> departments to facilitate the work, and provid<del datetime="2026-09-10T03:17">e</del>ing proper counseling for refugees in accessing the national health care system. This requires full awareness about the policy of refugees accessing the Ministry of Health facilities and the national health system structure.</p> <p><strong>MAIN TASKS AND RESPONS<del datetime="2026-09-10T03:17">A</del><ins datetime="2026-09-10T03:17">I</ins>BILITIES</strong></p> <ol> <li><strong>Supporting Referrals:</strong></li> </ol> <ul> <li>Ensure that hospitals and medical facilities receiving referred patients meet International Medical Corps' (IMC) minimum quality standards.</li> <li>Monitor<del datetime="2026-09-10T03:17">s</del> referred patients closely, utilizing personal visits, phone calls or any other agreed on communication channel.</li> <li>Conduct thorough follow-up for each referred patient and document outcomes in the designated records.</li> <li>Maintain updated financial and medical records for patients in the electronic system.</li> </ul> <ol> <li value="2"><strong>Primary Point of Contact:</strong></li> </ol> <ul> <li>Act as the primary liaison for person of concern (POC), which involves receiving and inputting documents, biographical data, and medical information into the electronic system.</li> <li>Provide comprehensive counseling to patients and circulate decisions related to their cases.</li> </ul> <ol> <li value="3"><strong>Establishing Professional Relationships:</strong></li> </ol> <ul> <li>Develop and maintain professional relationships with medical providers and facilities within the designated area.</li> <li>Keep an up-to-date portfolio of available services and potential costs.</li> <li>Maintain ongoing communication with healthcare providers to ensure quality patient care, patient acceptance, and smooth referrals.</li> <li>Regularly visit and update information on new medical facilities that could be beneficial for our operations.</li> </ul> <ol> <li value="4"><strong>Patient Confidentiality:</strong></li> </ol> <ul> <li>Uphold the utmost patient confidentiality, ensuring the privacy and security of all referred patients' information.</li> </ul> <ol> <li value="5"><strong>Coordination and Documentation:</strong></li> </ol> <p><strong>​</strong></p> <ul> <li>Collaborate with referral staff to fulfill new referral requests, including providing essential medical reports and other necessary documentation.</li> <li>Supply referral staff with required medical reports, investigation results, and progress notes.</li> <li>Conduct daily follow-up on admitted cases and communicate updates to referral doctors.</li> </ul> <ol> <li><strong>Admission Support:</strong></li> </ol> <ul> <li>Coordinate and assist referred patients in the admission process and facilitate access to the necessary medical services.</li> <li>Address any issues that may arise during the care of admitted patients.</li> </ul> <ol> <li value="2"><strong>Appointment Reservation:</strong></li> </ol> <ul> <li>Manage the reservation of medical appointments for referred patients with healthcare providers, ensuring timely scheduling and coordination to meet patient needs and availability.</li> </ul> <ol> <li value="3"><strong>Financial Role:</strong></li> </ol> <ul> <li>Under the supervision of the Senior Referral Officer, the Roving Referral Officer will be responsible for managing the settlement of all outpatient referral cases, including making payments at the hospital level. This role may expand to include inpatient admissions in later stages.</li> <li>Ensure timely and accurate entry of financial data into the electronic referral system and the related financial tracker, covering both outpatient and inpatient cases.</li> <li>Prepare and maintain both physical and electronic financial files for each case. This includes collecting and organizing all required documentation such as proof of registration, discharge reports, referral forms, invoices, receipts, and their translations.</li> <li>Act as a support and backup for coverage for any gaps within other hospitals.</li> </ul> <ol> <li value="4"><strong>Uploading Financial Receipts for Admission Cases:</strong></li> </ol> <ul> <li>Ensure the systematic uploading of financial receipts into the electronic system for all admitted cases, providing a clear and organized record of financial transactions related to patient admissions.</li> </ul> <ol> <li value="5"><strong>Follow-Up and Tracking of Suspected Judicial Cases:</strong></li> </ol> <ul> <li>Continuously monitor and track suspected judicial cases among referred patients, maintaining accurate records and collaborating with legal entities or authorities as required.</li> </ul> <ol> <li value="6"><strong>Counseling support</strong> <ul> <li>Conduct counseling for refugees at points of contact in the hospitals on their medical needs including securing medications, coverage for hospital admissions (including emergency and elective procedures), accessing lab and imaging procedures, and accessing Ministry of Health primary health care centers.</li> <li>On an exceptional basis the Roving Referral Officer will be required to support in town hall meetings, help desks and engage with community support committees to provide counseling for refugees and asylum seekers.</li> </ul> </li> <li value="7"><strong>Referral Support Duties</strong> <ul> <li>Coordinate the daily tasks for Paramedic and ambulance drivers in Zaatari and Azraq camp.</li> <li>Organize and coordinate all referral transportation movements and schedules in cooperation with referral office, ambulance drivers and Roving Referral Officers in the hospitals.</li> <li>Provide the finance department with documentation relevant to transportation.</li> <li>Maintain an adequate tracking system for vehicles and drivers' movements that includes destinations, login/out and passengers daily.</li> <li>Arrange the availability of beds with hospital Roving Referral Officers.</li> <li>Follow all emergency and elective medical cases transferred from the camp to hospitals with Roving Referral Officers.</li> <li>Create systematic process for ambulance supplies, equipment and medications check.</li> <li>Receive calls from clinics and registration offices regarding cases that need transfer to hospitals.</li> <li>Coordinate referral cases with referral hub.</li> <li>Prepare daily schedule for elective cases.</li> <li>Ensure that patients are informed regarding their hospital appointment one day before transfer.</li> <li>Ensure that all documents are ready before sending patients and ensure that summ<del datetime="2026-09-10T03:17">e</del><ins datetime="2026-09-10T03:17">a</ins>ry of patient condition is available when receiving cases from the hospitals.</li> <li>Coordinate and prepare documents needed for the patient companion.</li> <li>Prepare daily report that includes the name of patients referred, name of the mother, number of United Nations High Commissioner for Refugees (UNHCR), date of transfer, pathological diagnosis, code of diagnosis and feedback.</li> <li>Report conflicts and problems to referral team manager.</li> <li>Report needed supplies, medications and equipment for senior referral officers.</li> </ul> </li> </ol> <p><strong>Program and M/E Support Duties</strong></p> <ul> <li>Apply the output indicators of the project to measure the achievement of each task and objective.</li> <li>Collect, analyze data and report based on already developed templates on a regular basis from the field.</li> <li>Plan and conduct regular site visits to objectively observe the status of project implementation using the developed program supervisory and monitoring checklist</li> <li>Support the M/E Manager with monitoring data and relevant findings in preparations for the partnership, coordination and review meetings</li> <li>Provide training along with the M/E Coordinator to ensure the project and partner organization staff as well as the relevant government staff are capable of undertaking tasks under the project implementation</li> <li>Conduct monitoring visits to track indicators on all outputs</li> <li>Monitor partner organization’s performance on all project activities</li> <li>Design and conduct case studies in collaboration with the M/E manager for projects implemented</li> <li>Maintain frequent communication with Project Managers to ensure program activities and objectives are communicated</li> <li>Assist in the capture of lessons learned and best practices for the response</li> <li>Assist staff person responsible for coordinating the development of donor program reports and internal reports</li> </ul> <p><strong>Additional Duties:</strong></p> <ul> <li>Be responsive to any additional tasks and responsibilities requested by IMC to support the successful execution of our mission.</li> <li>In this role, your dedication to ensuring quality care, maintaining patient confidentiality, and fostering positive relationships with medical providers is an essential component in facilitating successful referrals and healthcare support.</li> </ul> <p><strong>MINIMUM REQUIREMENTS</strong></p> <ul> <li><strong>Minimal a </strong>bachelor’s degree in a relevant field with a solid foundation in medical terminology is required. Being in the medical field is considered an additional point.<del datetime="2026-09-10T03:17"> .</del></li> <li><strong>Strong Organizational and Communication Skills:</strong> Demonstrated competence in organizational skills and effective communication.</li> <li><strong>Computer Proficiency:</strong> Proficiency in using computer software, including Microsoft Office applications such as Outlook, Word, and Excel.</li> <li><strong>Independence and Proactivity:</strong> Capable of working autonomously<del datetime="2026-09-10T03:17"> and independently</del> with a proactive attitude, showing initiative in assigned tasks.</li> <li><strong>Ethical Conduct:</strong> A commitment to respecting and applying ethical principles, particularly confidentiality in handling sensitive medical information.</li> <li><strong>Professional Demeanor:</strong> A courteous, honest, and professional demeanor in all interactions and correspondence.</li> <li><strong>Interpersonal Skills:</strong> The ability to communicate and relate effectively with physicians and other clinical staff, fostering positive professional relationships.</li> <li><strong>Alignment with IMC Values:</strong> Familiarity with and acceptance of the International Medical Corps (IMC) charter and values.</li> <li><strong>Proficiency in English:</strong> A good command of the English language for writing, understanding, and verbal communication.</li> <li><strong>Relevant Experience:</strong> Two years of related experience in a healthcare or medical field or similar role is considered an asset.</li> </ul> <p ><strong >Ethical Conduct at International Medical Corps&nbsp;</strong></p> <p >As part of a global, humanitarian team dedicated to saving lives, easing suffering, and building self-reliance, International Medical Corps staff are responsible for adhering to our Code of Conduct and Ethics and for knowing and abiding by International Medical Corps policies and standards. All staff play a vital role in preventing violations of our Code of Conduct and Ethics, including conflicts of interest, fraud, corruption, and any kind of exploitation or abuse. International Medical Corps is also committed to providing a safe and healthy work environment free of harassment, bullying, and other misconduct, enabling staff to build and maintain professional, respectful working relationships.&nbsp;&nbsp;</p> <p >International Medical Corps prioritizes safeguarding the populations with whom we work from exploitation, neglect, or abuse of children and adults at risk, and/or any form of trafficking in persons. International Medical Corps is committed to engaging members of crisis-affected communities to participate in meaningful ways in a crisis response, including making informed decisions about the assistance they receive, mitigating potential risks, and holding us accountable for the commitments we make. All staff are expected to support International Medical Corps’ culture of accountability toward our stakeholders, particularly the crisis-affected communities and individuals we serve.&nbsp;&nbsp;</p> <p >As part of International Medical Corps’ commitment to a speak-up culture and as one of the primary ways we collectively hold ourselves accountable for complying with the ethical principles and standards of conduct outlined in the Code of Conduct and Ethics, all staff are required to report suspected or actual misconduct or violations of organizational policies. Our Code of Conduct and Ethics and Whistleblower Policy prohibit any form of retaliation against whistleblowers or individuals who report a concern in good faith. Staff who violate these protections may be subject to disciplinary action, up to and including termination of employment or contractual relationship with International Medical Corps.&nbsp;</p> <p ><strong >Equal Opportunities&nbsp;</strong></p> <p >International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.&nbsp;</p> <p ><strong >Misconduct Disclosure Scheme&nbsp;</strong></p> <p >All offers of employment at International Medical Corps are subject to satisfactory references and background checks. International Medical Corps participates in the Inter-Agency Misconduct Disclosure Scheme from the Steering Committee for Humanitarian Response (SCHR). In accordance with this, we will request information from an applicant’s previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms understanding of these recruitment procedures.</p> <p ><span >This job description is subject to periodic review and adjustment in order to achieve International Medical Corps goals in Jordan, and any changes to the job description will be discussed and agreed upon.</span></p> <p ><span >“I hereby certify that all the information provided through the application and CV are accurate and the supportive documents are available upon request; any false information provided will cause cancelation of the application, and the applicant will be subject to legal action.”</span></p> <p ><strong ><span >Our screening process will be on a rolling basis; once a candidate is selected, the announcement will be closed.</span></strong></p> <p ><span >International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at the website for reporting misconduct: <u ><a href="http://www.internationalmedicalcorps.ethicspoint.com/" title="http://www.InternationalMedicalCorps.ethicspoint.com"><span >www.InternationalMedicalCorps.ethicspoint.com</span></a></u>. Please do not submit your CV or application to this website; it will not be considered for review.</span></p> <p>&nbsp;</p>