وظائف مطورى واجهة مستخدم - عمّان الأردن
٨٨٤ وظائف شاغرة
<p>Responsibilities: The Guest Relations Officer is responsible for ensuring exceptional guest experiences by providing personalized service, addressing guest requests and concerns, and maintaining high standards of hospitality throughout the guest journey. The role acts as a key point of contact between guests and hotel departments to ensure guest satisfaction and loyalty. Welcome guests upon arrival and provide a warm, professional, and personalized experience. Maintains the highest standard of professionalism, ethics and attitude towards guests and colleagues. Assist guests with check-in, check-out, and general hotel inquiries. Handle guest requests, concerns, and complaints promptly and professionally, ensuring effective resolution. Coordinate with other hotel departments to ensure seamless guest experiences. Conduct daily guest engagement activities and follow up on guest feedback. Recognize VIP guests, repeated guests, and special occasions, ensuring appropriate arrangements are made. Maintain accurate guest profiles and update relevant information in the hotel system. Promote hotel facilities, services, and special offers to guests. Monitor guest satisfaction levels and contribute to improving service quality. Assist in preparing welcome amenities, guest correspondence, and special arrangements (FOM/AFOM/Duty Manager- allocation of rooms, Housekeeping- amenities and special preferences, Room Service- amenities, and Concierge/Bell Service- luggage handling). Support the Front Office team during peak operational periods when required. Ensure compliance with hotel policies, procedures, and brand standards. Ensure daily Guest courtesy calls are being carried out and logged formally in the Front Office log or OPERA guest profile, assisting as necessary to carry out the calls and compile the reports. Meet the required daily quota for Guest courtesy calls as established by management. Conducts show around of the hotel when requested. Maintain a complete knowledge of: Hotels features/services, hours of operation. Hotels restaurant and menu price range. Hotels room types, numbers, names, amenities and location. All the Repeat Guest/ Special Guest programs and packages. All room rates, special packages and promotions. Co-ordinates and assists with VIP arrival room allocations, meeting, escorting and in-room check-in of VIP guests. Follows Hotel s telephone etiquette standards. Enrollment of new loyalty members and updates certificate maintenance when applicable. Drives Rate and RevPAR through up-selling room brand. Follow departmental policies and procedures. Follow all safety and sanitation policies. Other duties as assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.</p><p>Previous experience in Front Office, Guest Relations or Hospitality Operations preferred.</p><p>Excellent communication and interpersonal skills.</p><p>Strong guests service and problem-solving abilities.</p><p>Professional appearance and positive attitude.</p><p>Ability to work under pressure and handle multiple tasks effectively.</p><p>Strong organizational and time management skills.</p><p>Proficient in the English language (verbal & written).</p><p>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.</p><p>Knowledge of computerized Front Office systems required.</p><p>Must have the ability to handle cash effectively and accurately.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>
<p><strong>CORE WORK ACTIVITIES</strong></p>
<p><strong>Managing Guest Services and Front Desk Operations</strong></p>
<p>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p>
<p>Encourages and builds mutual trust, respect, and cooperation among team members.</p>
<p>Serves as a role model to demonstrate appropriate behaviors.</p>
<p>Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.</p>
<p><strong>Maintaining Guest Services and Front Desk Goals</strong></p>
<p>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</p>
<p>Develops specific goals and plans to prioritize, organize, and accomplish your work.</p>
<p>Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</p>
<p>Assists with energy conservation efforts by monitoring compliance during property tours.</p>
<p><strong>Supporting Projects and Policies Related to Guest Experience and Safety</strong></p>
<p>Supports implementation of the customer recognition/service program, communicating and ensuring the process.</p>
<p>Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</p>
<p>Sends copy of MOD report to all departments on a daily basis.</p>
<p>Ensures compliance with all policies, standards and procedures.</p>
<p>Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</p>
<p>Understands and complies with loss prevention policies and procedures.</p>
<p><strong>Ensuring and Providing Exceptional Customer Service </strong></p>
<p>Provides services that are above and beyond for customer satisfaction and retention.</p>
<p>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p>
<p>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</p>
<p>Serves as a leader in displaying outstanding hospitality skills.</p>
<p>Sets a positive example for guest relations.</p>
<p>Empowers employees to provide excellent customer service.</p>
<p>Observes service behaviors of employees and provides feedback to individuals.</p>
<p>Maintains high visibility in public areas during peak times.</p>
<p>Provides immediate assistance to guests as requested.</p>
<p>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</p>
<p>Records guest issues in the guest response tracking system.</p>
<p>Reviews comment cards and guest satisfaction results with employees.</p>
<p>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p>
<p><strong>Managing and Conducting Human Resource Activities</strong></p>
<p>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</p>
<p>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p>
<p>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</p>
<p><strong>Additional Responsibilities </strong></p>
<p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p>
<p>Analyzes information and evaluating results to choose the best solution and solve problems.</p>
<p>Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.</p>
<p>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</p>
<p>Communicates any variations to the established norms to the appropriate department in a timely manner.</p>
<p>Participates as needed in the investigation of employee and guest accidents.</p>
<p>Performs Front Desk duties in high demand times.</p>
</div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education and Experience</strong></p>
<p> High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.</p>
<p>OR</p>
<p> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Our client is looking for a Full-stack Engineer. This role is a strong fit for an early-career engineer who wants to contribute across the stack and grow through hands-on product development. You will support the ongoing development of a real estate platform, working on features that help deliver a reliable and effective user experience. Responsibilities: Build and maintain frontend and backend features. Write clean, maintainable, and testable code.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>1-2 years of work experience.</li><li>knowledge in both backend and frontend.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p><strong>Career Level:</strong> Junior to Middle (Administrative) / Middle to Senior (Executive)</p></li><li><p><strong>Location: Amman</strong></p></li><li><p><strong>Nationality:</strong> Any</p></li><li><p><strong>Education:</strong> Any</p></li><li><p><strong>Experience:</strong> 2-4 years for Administrative Assistant, 4-8 years for Executive Assistant with specific executive support experience</p></li><li><p><strong>Monthly Salary:</strong> JOD 500 - JOD 800</p></li><li><p><strong>Products/Industries</strong>: Industrial weighing scales, measuring instruments, instrumentation & process control, industrial automation, elevators & escalators, material handling & lifting equipment, tools/meters/ power tools & hardware, industrial electronics, electro-mechanical, marine, oil & gas, MEP, HVAC, IT, manufacturing machinery, packing and batching machines, commercial kitchen equipment, POS, office automation, wholesale office supplies, IT products / LV / ELV / BMS<br></p></li></ul><p><strong>Intro</strong>:</p><p>We are looking for dedicated and professional individuals to fill our Administrative Assistant and Executive Assistant positions. These roles are pivotal in supporting our daily operations and executive tasks. Ideal candidates are highly organized, proficient in multitasking, and capable of handling administrative challenges in a dynamic environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><strong>A) Administrative Duties:</strong></p><ul><li><p>Handle clerical and secretarial tasks across multiple departments.</p></li><li><p>Manage documents, communications, and office supplies.</p></li><li><p>Support HR and recruiting processes, minor accounting, and digital marketing efforts.</p></li></ul><p><strong>B) Executive Support:</strong></p><ul><li><p>Direct support to the General Manager, including scheduling, communications, and project coordination.</p></li><li><p>Assist in strategic planning and execution of company policies.</p></li><li><p>Provide support in HR functions, financial oversight, and supply chain management.</p></li></ul><p><strong>C) General Administration:</strong></p><ul><li><p>Maintain high standards of administrative management.</p></li><li><p>Ensure smooth operation within the office and remotely.</p></li><li><p>Organize, manage, and update calendars, meetings, and reports.</p></li></ul><p><strong>D) Accounting/ Bookkeeping:</strong></p><ul><li><p>Minimum experience of 2 years in AP/AR, and Inventory.</p></li><li><p>Experience in Odoo, Zoho Books, and Zoho Inventory is a plus+</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Additional Qualifying Advantages: -</strong></p><ul><li><p>Accounts, Supply Chain Management, Logistics, or related field.</p></li><li><p>Experience with Zoho</p></li><li><p>Jordanian driving license.</p></li><li><p>Experience in Digital Marketing or Social Media.</p></li><li><p>Engineering Degree specialized as Mechatronics Engineer will be a Plus+.</p></li></ul><br><p><strong>How to Apply:</strong></p><p>Jumpstart your career with us by:</p><ol type="1"><li><p><strong>Visiting </strong>our careers page at: <strong>career</strong>[dot]<strong>petrame</strong>[dot]<strong>com</strong></p></li><li><p><strong>Selecting</strong> the job opening</p></li><li><p><strong>Completing</strong> the application form.</p></li></ol><p><strong><em><u>Note: Only applications submitted through our website will be considered.</u></em></strong></p><br><p><strong>Other Opportunities:</strong></p><p>In addition to sales and business development roles, we are also looking for:</p><ul><li><p>Personal Assistant</p></li><li><p>Office Operations Manager</p></li><li><p>Zoho Accountant</p></li><li><p>Mechatronics Engineer</p></li><li><p>Service Engineers and Technicians</p></li><li><p>Calibration Engineers and Technicians</p></li><li><p>Technical Operations Supervisor / Officer</p></li><li><p>WordPress Developer</p></li><li><p>Website Admin / Webmaster</p></li><li><p>IT Project Coordinator</p></li><li><p>SEO Specialist</p></li><li><p>Procurement and Purchase Executive</p></li><li><p>Logistics Coordinator (Freight)</p></li><li><p>Tools Shop Manager</p></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p><strong>Career Level:</strong> Junior to Middle (Administrative) / Middle to Senior (Executive)</p></li><li><p><strong>Location: Amman</strong></p></li><li><p><strong>Nationality:</strong> Any</p></li><li><p><strong>Education:</strong> Any</p></li><li><p><strong>Experience:</strong> 2-4 years for Administrative Assistant, 4-8 years for Executive Assistant with specific executive support experience</p></li><li><p><strong>Monthly Salary:</strong> JOD 500 - JOD 800</p></li><li><p><strong>Products/Industries</strong>: Industrial weighing scales, measuring instruments, instrumentation & process control, industrial automation, elevators & escalators, material handling & lifting equipment, tools/meters/ power tools & hardware, industrial electronics, electro-mechanical, marine, oil & gas, MEP, HVAC, IT, manufacturing machinery, packing and batching machines, commercial kitchen equipment, POS, office automation, wholesale office supplies, IT products / LV / ELV / BMS<br></p></li></ul><p><strong>Intro</strong>:</p><p>We are looking for dedicated and professional individuals to fill our Administrative Assistant and Executive Assistant positions. These roles are pivotal in supporting our daily operations and executive tasks. Ideal candidates are highly organized, proficient in multitasking, and capable of handling administrative challenges in a dynamic environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><strong>A) Administrative Duties:</strong></p><ul><li><p>Handle clerical and secretarial tasks across multiple departments.</p></li><li><p>Manage documents, communications, and office supplies.</p></li><li><p>Support HR and recruiting processes, minor accounting, and digital marketing efforts.</p></li></ul><p><strong>B) Executive Support:</strong></p><ul><li><p>Direct support to the General Manager, including scheduling, communications, and project coordination.</p></li><li><p>Assist in strategic planning and execution of company policies.</p></li><li><p>Provide support in HR functions, financial oversight, and supply chain management.</p></li></ul><p><strong>C) General Administration:</strong></p><ul><li><p>Maintain high standards of administrative management.</p></li><li><p>Ensure smooth operation within the office and remotely.</p></li><li><p>Organize, manage, and update calendars, meetings, and reports.</p></li></ul><p><strong>D) Accounting/ Bookkeeping:</strong></p><ul><li><p>Minimum experience of 3 years in AP/AR, and Inventory.</p></li><li><p>Experience in Odoo, Zoho Books, and Zoho Inventory is a plus+</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Additional Qualifying Advantages: -</strong></p><ul><li><p>Accounts, Supply Chain Management, Logistics, or related field.</p></li><li><p>Experience with Zoho</p></li><li><p>Jordanian driving license.</p></li><li><p>Experience in Digital Marketing or Social Media.</p></li><li><p>Engineering Degree specialized as Mechatronics Engineer will be a Plus+.</p></li></ul><br><p><strong>How to Apply:</strong></p><p>Jumpstart your career with us by:</p><ol type="1"><li><p><strong>Visiting </strong>our careers page at: <strong>career</strong>[dot]<strong>petrame</strong>[dot]<strong>com</strong></p></li><li><p><strong>Selecting</strong> the job opening</p></li><li><p><strong>Completing</strong> the application form.</p></li></ol><p><strong><em><u>Note: Only applications submitted through our website will be considered.</u></em></strong></p><br><p><strong>Other Opportunities:</strong></p><p>In addition to sales and business development roles, we are also looking for:</p><ul><li><p>Personal Assistant</p></li><li><p>Office Operations Manager</p></li><li><p>Zoho Accountant</p></li><li><p>Mechatronics Engineer</p></li><li><p>Service Engineers and Technicians</p></li><li><p>Calibration Engineers and Technicians</p></li><li><p>Technical Operations Supervisor / Officer</p></li><li><p>WordPress Developer</p></li><li><p>Website Admin / Webmaster</p></li><li><p>IT Project Coordinator</p></li><li><p>SEO Specialist</p></li><li><p>Procurement and Purchase Executive</p></li><li><p>Logistics Coordinator (Freight)</p></li><li><p>Tools Shop Manager</p></li></ul><p></p></section>
<p><h4>Position summary</h4>
<p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p>
<p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p>
<p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>
<p><h4>Position summary</h4>
<p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p>
<p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p>
<p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>
<p><h4>Position summary</h4>
<p>Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare and distribute room assignments to housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required housekeeping paperwork.</p>
<p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>
<p><h4>Position summary</h4>
<p>Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare and distribute room assignments to housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required housekeeping paperwork.</p>
<p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>
<p><h4>Position summary</h4>
<p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p>
<p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p>
<p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>
<p><h4>Position summary</h4>
<p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p>
<p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p>
<p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>
<p><h4>Position summary</h4>
<p>Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare and distribute room assignments to housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required housekeeping paperwork.</p>
<p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank</p><p></p>
<p><h4>Position summary</h4>
<p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p>
<p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p>
<p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>
<p><h4>Position summary</h4>
<p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p>
<p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p>
<p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>
<p><h4>Position summary</h4>
<p>Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare and distribute room assignments to housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required housekeeping paperwork.</p>
<p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p>
<p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>
<p><h4>Position summary</h4>
<p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p>
<p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p>
<p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>
<p>1. JOB DETAILS:</p><p>Job Title: Analyst, ML Engineer</p><p>Reports to: Sr. Manager, IT Digital Platforms & Digital Transformation</p><p>Department: IT Applications</p><p>Function: IT Applications</p><p>Company: Hikma Holding</p><p>2. JOB PURPOSE:</p><p>The ML Engineer is responsible for supporting the development, testing, and deployment of machine learning models and AI-powered pipelines across Hikma Pharmaceuticals. Working as part of the AI team under the Sr. Manager, IT Digital Platforms & Digital Transformation, and under the close guidance of the AI Architect and AI developers team, this role provides hands-on ML engineering support across the solution lifecycle from data preparation and model experimentation through to deployment and monitoring. The ML Engineer is expected to develop their machine learning and data engineering skills rapidly within a structured team environment, contributing to Hikma's enterprise AI transformation while building foundational expertise in regulated pharmaceutical AI delivery.</p><p>3. JOB DIMENSIONS:</p><p>Number of Staff Supervised: Direct Reports Count: 0 (0 vacant)</p><p>Indirect Reports Count: N/A</p><p>Financial Budget (USD): Supports AI initiative delivery under team supervision</p><p>4. KEY ACCOUNTABILITIES:</p><p>ML Model Development & Experimentation</p><ul><li>Support the development, training, and evaluation of machine learning models under the guidance of the AI Architect and senior team members, following approved architecture standards and initiative briefs</li><li>Assist in ML experimentation activities including data exploration, feature engineering, model selection, and performance evaluation using standard frameworks and cloud AI services</li><li>Apply foundational ML techniques across classical machine learning, NLP, and generative AI domains relevant to Hikma's business areas including Supply Chain, Quality, HR, and Commercial</li><li>Support the implementation of LLM-based solutions including RAG pipelines, prompt engineering, and embedding-based retrieval under senior technical guidance</li><li>Maintain experiment tracking logs, model versioning records, and reproducibility documentation using tools such as ML flow or Azure Machine Learning</li><li>Produce clear and accurate model development artefacts including experiment summaries, performance reports, and model documentation</li></ul><p>Data Engineering & Feature Development</p><ul><li>Assist in building and maintaining ML data pipelines covering data ingestion, transformation, validation, and basic feature engineering for model training and inference workflows</li><li>Support data quality checks, anomaly detection, and dataset preparation activities to ensure ML model inputs meet required standards</li><li>Collaborate with the Data & Analytics team to access and understand available data assets, following data governance and privacy guidelines</li><li>Work with structured data sources including relational databases and enterprise system extracts, developing proficiency in handling diverse data types over time</li></ul><p>ML-Ops & Production Support</p><ul><li>Support the implementation and maintenance of ML-Ops pipeline components including model packaging, deployment, and basic performance monitoring under senior team guidance</li><li>Assist in deploying ML models to cloud environments using approved tooling (Azure Machine Learning, ML-flow, Docker, or equivalent)</li><li>Monitor deployed models for observable performance issues and flag anomalies to the AI Architect or senior team members for investigation</li><li>Maintain accurate records in model registries including versioning and change logs across AI initiatives</li><li>Contribute to the documentation and validation support activities for ML models deployed in GxP-regulated contexts, following defined compliance processes</li></ul><p>Quality Assurance & Testing</p><ul><li>Support the development and execution of testing activities for ML solutions, including data, pipeline tests, model performance checks, and basic integration testing</li><li>Actively participate in code reviews and technical walkthroughs, applying feedback to improve code quality and engineering practices</li><li>Document assigned ML components clearly including data preparation steps, model configurations, test results, and known issues</li><li>Identify and escalate technical issues encountered across the ML stack in a timely and structured manner</li></ul><p>5. Behavioural Competencies:</p><p>Initiative & Drive for Results - Very Good</p><p>Change & Innovation - Very Good</p><p>Communication & Influence - Good</p><p>Developing & Empowering others - Good</p><p>Problem Solving & decision Making - Excellent</p><p>Strategic Thinking - Good</p><p>6. Technical Competencies:</p><p>ML Model Development & Experimentation - Good</p><p>Python & ML Frameworks (PyTorch, TensorFlow, scikit-learn, HuggingFace) - Good</p><p>MLOps & Model Lifecycle Tooling - Good</p><p>Data Engineering & Pipeline Support - Good</p><p>Cloud AI/ML Services (Azure ML) - Good</p><p>Generative AI & LLM Development (RAG, LangChain, Semantic Kernel) - Very Good</p><p>Model Explainability & Responsible AI Awareness - Very Good</p><p>Containerization & CI/CD Basics (Docker, Git, Azure DevOps) - Good</p><p>7. COMMUNICATIONS & WORKING RELATIONSHIPS:</p><p>Internal: AI Champions Network, AI Architect, AI Developer, Data & Analytics Team</p><p>External: AI/ML Vendors & Solution Providers, Implementation Partners, Open Source & Developer Communities</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in computer science, Software Engineering, Data Science, Mathematics, Statistics, or related technical field *(Required)*</li><li>Master's degree in Artificial Intelligence, Machine Learning, Data Science, or Computer Science *(Preferred)*</li><li>Microsoft Azure AI Engineer Associate, AWS Machine Learning Specialty, or Google Professional ML Engineer certification *(Preferred)*</li><li>Relevant ML/AI certifications (e.g., DeepLearning.AI ML Specialization, Databricks ML Associate, fast.ai) *(Preferred)*</li><li>0-1 year of professional experience in software development, data science, machine learning, or a related technical field (fresh graduates are welcome to apply)</li><li>Demonstrated hands-on experience with ML model development through academic projects, internships, capstone projects, hackathons, or personal projects</li><li>Familiarity with cloud AI/ML platforms (Azure, AWS, or GCP) gained through coursework, self-study, or practical experimentation *(Preferred)*</li><li>Any exposure to generative AI, LLM tools, or RAG concepts through academic or personal projects *(Preferred)*</li><li>Pharmaceutical, healthcare, life sciences, or other regulated industry exposure *(Preferred but not expected)*</li><li>Working knowledge of Python and foundational ML/DL libraries including scikit-learn, pandas, NumPy, and at least one deep learning framework</li><li>Practical exposure to training and evaluating ML models including classical machine learning and at least one of: NLP, computer vision, or time-series analysis through academic, personal, or internship projects</li><li>Basic familiarity with generative AI concepts including Large Language Models, prompt engineering, and RAG principles *(Preferred)*</li><li>Awareness of ML-Ops concepts and tools such as ML-flow or Azure Machine Learning for experiment tracking and model management *(Preferred)*</li><li>Basic experience with data preparation, cleaning, transformation, and exploratory data analysis using Python</li><li>Familiarity with version control using Git and basic software development practices including code reviews and testing</li><li>Basic understanding of cloud platforms (Azure, AWS, or GCP) and awareness of cloud-based AI/ML services *(Preferred)*</li><li>Familiarity with containerization concepts (Docker) and CI/CD basics *(Preferred)*</li><li>Awareness of responsible AI principles, data privacy regulations (GDPR, HIPAA), and IT security practices relevant to ML development</li><li>Any familiarity with pharmaceutical business processes or GxP compliance in a technology context is a plus *(Preferred)*</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the Do Not Disturb' list. Complete required Housekeeping paperwork. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: high school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Job Description Key Responsibilities On-Ground Infrastructure Support: Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks. Ticket-Driven Workflow: Manage all support activities strictly through the ticketing system. Ensure every issue whether an infrastructure fault or a user request is properly logged, categorized, prioritized, and tracked from initiation to resolution. User Experience Optimization: Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity. Asset Management: Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system. Operational Alignment: Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards. Technical Skills Infrastructure & Networking: Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing. Ticketing & SLA Management: Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance. Asset Management Systems: Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses. AI Knowledge: Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications Education: Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field. ITIL Foundation certification (or higher) is highly preferred / required. Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial. Experience: 2 - 4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><p></p></section>
<p><h4>Job summary</h4>
<p>Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.</p>
<br>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.</li>
<li>OR</li>
<li>2-year degree from an accredited university in hotel and restaurant management, hospitality</p><p></p>