وظائف مطورى واجهة مستخدم - عمّان الأردن

<p>Responsibilities: The Guest Relations Officer is responsible for ensuring exceptional guest experiences by providing personalized service, addressing guest requests and concerns, and maintaining high standards of hospitality throughout the guest journey. The role acts as a key point of contact between guests and hotel departments to ensure guest satisfaction and loyalty. Welcome guests upon arrival and provide a warm, professional, and personalized experience. Maintains the highest standard of professionalism, ethics and attitude towards guests and colleagues. Assist guests with check-in, check-out, and general hotel inquiries. Handle guest requests, concerns, and complaints promptly and professionally, ensuring effective resolution. Coordinate with other hotel departments to ensure seamless guest experiences. Conduct daily guest engagement activities and follow up on guest feedback. Recognize VIP guests, repeated guests, and special occasions, ensuring appropriate arrangements are made. Maintain accurate guest profiles and update relevant information in the hotel system. Promote hotel facilities, services, and special offers to guests. Monitor guest satisfaction levels and contribute to improving service quality. Assist in preparing welcome amenities, guest correspondence, and special arrangements (FOM/AFOM/Duty Manager- allocation of rooms, Housekeeping- amenities and special preferences, Room Service- amenities, and Concierge/Bell Service- luggage handling). Support the Front Office team during peak operational periods when required. Ensure compliance with hotel policies, procedures, and brand standards. Ensure daily Guest courtesy calls are being carried out and logged formally in the Front Office log or OPERA guest profile, assisting as necessary to carry out the calls and compile the reports. Meet the required daily quota for Guest courtesy calls as established by management. Conducts show around of the hotel when requested. Maintain a complete knowledge of: Hotels features/services, hours of operation. Hotels restaurant and menu price range. Hotels room types, numbers, names, amenities and location. All the Repeat Guest/ Special Guest programs and packages. All room rates, special packages and promotions. Co-ordinates and assists with VIP arrival room allocations, meeting, escorting and in-room check-in of VIP guests. Follows Hotel s telephone etiquette standards. Enrollment of new loyalty members and updates certificate maintenance when applicable. Drives Rate and RevPAR through up-selling room brand. Follow departmental policies and procedures. Follow all safety and sanitation policies. Other duties as assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.</p><p>Previous experience in Front Office, Guest Relations or Hospitality Operations preferred.</p><p>Excellent communication and interpersonal skills.</p><p>Strong guests service and problem-solving abilities.</p><p>Professional appearance and positive attitude.</p><p>Ability to work under pressure and handle multiple tasks effectively.</p><p>Strong organizational and time management skills.</p><p>Proficient in the English language (verbal &amp; written).</p><p>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.</p><p>Knowledge of computerized Front Office systems required.</p><p>Must have the ability to handle cash effectively and accurately.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Crowne Plaza Resort Petra is seeking an experienced and commercially focused <strong>Rooms Division Manager</strong> to lead the hotel’s Front Office and Housekeeping operations.<br><p><span><span>Reporting to the General Manager, the Rooms Division Manager will be a key member of the hotel’s Executive Committee, responsible for delivering outstanding guest experiences, maintaining Crowne Plaza brand standards and driving the operational and financial performance of the Rooms Division.</span></span></p><br><p><span><span>The successful candidate will combine strong operational expertise with visible leadership, sound commercial judgment and a genuine passion for developing high-performing teams.</span></span></p><br><br><u>KEY RESPONSIBILITIES</u><br><p><span><span>• Provide strategic and operational leadership to the Front Office and Housekeeping departments.</span></span></p><br><p><span><span>• Ensure consistently high standards of guest service, cleanliness, presentation and operational efficiency.</span></span></p><br><p><span><span>• Lead, coach and develop departmental leaders and colleagues, creating a culture of accountability, collaboration and continuous improvement.</span></span></p><br><p><span><span>• Monitor guest feedback, quality scores and operational performance, ensuring timely and effective corrective actions.</span></span></p><br><p><span><span>• Prepare, manage and monitor departmental budgets, forecasts, payroll and operating expenses.</span></span></p><br><p><span><span>• Contribute actively to the hotel’s overall business strategy and Executive Committee decision-making.</span></span></p><br><br><u>WHAT WE ARE LOOKING FOR</u><br><p><span><span>• Bachelor’s degree in Hotel Management, Hospitality, Business Administration or a related field.</span></span></p><br><p><span><span>• Significant progressive experience in Rooms Division operations, including leadership responsibility within Front Office and Housekeeping.</span></span></p><br><p><span><span>• Previous experience in an upscale or internationally branded hotel or resort.</span></span></p><br><p><span><span>• Demonstrated ability to lead, engage and develop diverse teams.</span></span></p><br><p><span><span>• Strong knowledge of hotel operating systems and rooms-related performance indicators.</span></span></p><br><p><span><span>• Fluency in English and Arabic.</span></span></p><br><p><span><span>• Previous IHG experience would be an advantage.</span></span></p><br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>

<p>We are looking for a talented Analyst, IT SAP ABAP to join us. At Hikma you ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</p><p>If you want to be part of a team that cares about impact, this is the place for you.</p><p>Key Responsibilities:</p><ul><li>Develop structured ABAP programs to support business rules that guide management decisions in SAP functional areas.</li><li>Maintain high standards of software quality within the team by establishing good practices and habits.</li><li>Do the required SAP configuration or customizations related directly with SAP ABAP.</li><li>Analyse business requirements, review existing systems, define the solution, and translate into levels of effort and technical designs</li><li>Perform tuning reports and programs for best performance where needed.</li><li>Maintain appropriate levels of technical and procedural documentation</li><li>Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures)</li><li>Interact with Software vendors to solve any technical issues raised if any.</li><li>Performing other duties related to the job as assigned by the direct supervisor</li><li>Ability to identify and communicate issues and risks to his direct manager or end user to facilitate timely resolution</li><li>Plan and executes unit and acceptance testing</li><li>Execute project activities according to project plan and Hikma s quality standards</li><li>Perform Root Cause Analysis of problem tickets and identify opportunities for value enhancement and provide solution</li></ul><p><strong>Desired Candidate Profile</strong></p><p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p><p>Minimum: B.Sc. degree in Information Technology, Computer Engineering, or relevant functional field</p><p>Preferred: SAP ABAP Certificate</p><p>Minimum: 0-1 Years</p><p>Preferred: 1 year in SAP Development</p><p>Skills:</p><ul><li>Collaboration and Teamwork</li><li>Communication and Influence</li><li>Customer Focus Internal/External</li><li>Planning and Organizing</li><li>Problem Solving/Analysis</li><li>Self-Development</li><li>Managing Technology</li><li>Technical Skills</li><li>Analytical thinking</li><li>Excellent English</li><li>Proficiency in Microsoft Office (Outlook, Excel, Word, and PowerPoint)</li></ul>

<p><h4>About us:</h4> <p>MBC Group is the largest satellite TV and radio network based in Saudi Arabia. It broadcasts a portfolio of Arabic and Western entertainment channels as well as managing the Al Arabiya news channel. Shahid is the world’s leading Arabic VOD and SVOD streaming platform by MBC Group, offering premium content to Arab families, including binge-worthy exclusive Shahid Original Series; Shahid Premieres; Arabic movies fresh off the box office; live TV channels in true HD quality.</p> <p>MBC Shahid is the world’s leading Arabic VOD and SVOD streaming platform by MBC Group, offering premium content to Arab families, including binge-worthy exclusive Shahid Original Series; Shahid Premieres; Arabic movies fresh off the box office.</p> <h4>Responsibilities:</h4> <ul> <li>Support the development and optimization of discovery and personalization experiences across Shahid platforms</li> <li>Contribute to initiatives across Search, Recommendations, Navigation, and content discovery surfaces</li> <li>Work closely with Engineering, Data, UX, and stakeholders to define and execute product initiatives</li> <li>Analyze user behavior, engagement funnels, and platform metrics to identify opportunities for improvement</li> <li>Assist in defining product requirements, experimentation plans, and success metrics</li> <li>Contribute to A/B testing and experimentation initiatives</li> <li>Help improve content discoverability, relevance, personalization, and user engagement</li> <li>Monitor industry trends and emerging experiences across streaming, AI, personalization, and discovery</li> </ul> <h4>Requirements:</h4> <ul> <li>4-6 years of experience in Product Management or Product Owner roles</li> <li>Strong analytical and problem-solving skills</li> <li>Experience working with cross-functional Agile teams</li> <li>Ability to translate user and business problems into clear product requirements</li> <li>Comfortable working with data, KPIs, and experimentation</li> <li>Strong communication and stakeholder management skills</li> <li>Passion for consumer-facing digital products and user experiences</li> </ul> <h4>Nice to have:</h4> <ul> <li>Experience in Search, Recommendations, Personalization, Discovery, AI, or data-driven products</li> <li>Experience with experimentation or A/B testing</li> <li>Familiarity with ranking, relevance, recommendation, or discovery concepts</li> <li>Experience in streaming, media, gaming, e-commerce, or marketplace products</li> </ul></p><p></p>

<p><h4>About us:</h4> <p>MBC Group is the largest satellite TV and radio network based in Saudi Arabia. It broadcasts a portfolio of Arabic and Western entertainment channels as well as managing the Al Arabiya news channel. Shahid is the world’s leading Arabic VOD and SVOD streaming platform by MBC Group, offering premium content to Arab families, including binge-worthy exclusive Shahid Original Series; Shahid Premieres; Arabic movies fresh off the box office; live TV channels in true HD quality.</p> <p>MBC Shahid is the world’s leading Arabic VOD and SVOD streaming platform by MBC Group, offering premium content to Arab families, including binge-worthy exclusive Shahid Original Series; Shahid Premieres; Arabic movies fresh off the box office.</p> <h4>Responsibilities:</h4> <ul> <li>Support the development and optimization of discovery and personalization experiences across Shahid platforms</li> <li>Contribute to initiatives across Search, Recommendations, Navigation, and content discovery surfaces</li> <li>Work closely with Engineering, Data, UX, and stakeholders to define and execute product initiatives</li> <li>Analyze user behavior, engagement funnels, and platform metrics to identify opportunities for improvement</li> <li>Assist in defining product requirements, experimentation plans, and success metrics</li> <li>Contribute to A/B testing and experimentation initiatives</li> <li>Help improve content discoverability, relevance, personalization, and user engagement</li> <li>Monitor industry trends and emerging experiences across streaming, AI, personalization, and discovery</li> </ul> <h4>Requirements:</h4> <ul> <li>4-6 years of experience in Product Management or Product Owner roles</li> <li>Strong analytical and problem-solving skills</li> <li>Experience working with cross-functional Agile teams</li> <li>Ability to translate user and business problems into clear product requirements</li> <li>Comfortable working with data, KPIs, and experimentation</li> <li>Strong communication and stakeholder management skills</li> <li>Passion for consumer-facing digital products and user experiences</li> </ul> <h4>Nice to have:</h4> <ul> <li>Experience in Search, Recommendations, Personalization, Discovery, AI, or data-driven products</li> <li>Experience with experimentation or A/B testing</li> <li>Familiarity with ranking, relevance, recommendation, or discovery concepts</li> <li>Experience in streaming, media, gaming, e-commerce, or marketplace products</li> </ul></p><p></p>

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare and distribute room assignments to housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required housekeeping paperwork.</p> <p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs</p><p></p>

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare and distribute room assignments to housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb’ rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb’ list. Complete required housekeeping paperwork.</p> <p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and</p><p></p>

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare and distribute room assignments to housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb’ rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb’ list. Complete required housekeeping paperwork.</p> <p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank</p><p></p>

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs</p><p></p>

<p><h4>Position summary</h4> <p>Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare and distribute room assignments to housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required housekeeping paperwork.</p> <p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>

<p><h4>Position summary</h4> <p>Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare and distribute room assignments to housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required housekeeping paperwork.</p> <p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>