وظائف مهندس انظمة مدمجة في الأردن

<p><strong>Org. Setting and Reporting</strong> UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you.</p><p><strong>Supervisor:</strong> The incumbent of this post reports to the Senior Human Resources Officer (International Personnel Services Section).</p><p><strong>Responsibilities</strong> Performs the following actions, and any other actions related to the employment cycle in a timely and accurate manner to ensure that the required client employment status is up to date and related documentation is processed timely for the end payroll result:</p><p>I. Prepares, follows up, and distributes related employment documents such as but not limited to new offers of appointment, letters of appointment, contract extensions, salary increments, promotion letters, transfer letters, certificates of employment, Testimonials, Special leave with/without pay/with half pay, sick leave, separation letters, administrative details and miscellaneous correspondence;</p><p>II. Contacts clients at onboarding and prior to separation to verify accuracy of information and address any questions/concerns;</p><p>III. Ensures proper placement of the above referenced and any related documents in the Official Status File (OSF) and digitally on SharePoint chronologically for documentation and ease of reference as required; ensures that OSF and digital versions for a designated group of clients is always up to date and in good order;</p><p>IV. Assists SHRO (IPSS) in the administration of personnel entitlements as required and ensures compliance with Staff Regulations, Rules and Personnel Directives and issuances;</p><p>Responsible for Payroll and ERP related matters for the International Personnel Section. Assists in the timely completion of HRM and payroll system (REACH) data entry to meet payroll deadlines ensuring the accuracy and timely disbursement of salaries and allowances. Coordinates the resolution of payroll and ERP related issues and serves as the focal point for related processes and transactions.</p><p>Prepares, consolidates and distributes Agency-wide international personnel data, statistics, and management information for audit, management, donor and other reporting requirements, coordinates with SHRO (IPSS) on the provision of any personnel information and reports including submission to entities such as the Chief Executive Board (CEB), UN Board Of Auditors (UNBOA), and Joint Inspection Unit (JIU).</p><p>Monitors Agency wide ePERs completion rate and compliance for international staff, maintains accurate staff information in the ePER system, and provides collated monthly reports to SHRO. Contributes to the enhancement of the eERP and other e-Systems as required.</p><p>Responsible for providing client services to the designated group of clients/offices throughout the employee lifecycle from onboarding to separation in a timely and accurate manner involving appropriate coordination with all required parties including but not limited to the staff member, the Department/Field concerned, HRD management, Finance, Administrative and General Services Support Department, and other agencies (including CIGNA, AETNA (etc) and United Nations Joint Staff Pension Fund (UNJSPF).</p><p>Monitors and administers attendance and leave records for designated groups of clients; updates Annual Attendance Record Cards (ARCs) as applicable, serves as the focal point for e-Leave and provides the required information and reports for annual year-end closure exercise; including leave balance liability reporting for Finance.</p><p>Acts as backup for counterparts or other section staff as required and ensures handover and status report at the end of such assignment;</p><p>Performs other duties as may be assigned by the supervisor.</p><p><strong>Competencies</strong> UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Deciding and Initiating Action Applying Technical Expertise Coping with Pressure and Setbacks Planning and Organizing Relating and Networking</p><p><strong>Desired Candidate Profile</strong></p>A university degree from an accredited educational institution in human resources management public or business administration or a related field. You are required to have at least four years of progressively responsible relevant experience in personnel management, including experience in entitlements administration and servicing in a governmental, international or large commercial organization and client services. Excellent command of spoken and written English is required.

<p>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:</p><p>Your focus area is our Sm land; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting. When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout.</p><p>Operate and Support Store activities. Provide a day out for the whole family. Maintain the communications of the shopping tools for any services and campaigns to be up to date. Secure an easy buying process from home to home. Act as a highly efficient, and staffed, sales mechanism. Show home furnishing solutions full of inspiring home furnishing ideas. You re the first one to meet our customers making sure meeting their wishes and needs.</p><p>Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store. Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required. Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click &amp; Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience. Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</p><p><strong>Functional / Technical Skills</strong></p><ul><li>Good understanding of Sm land operational routines, including child registration, safety procedures, and capacity control.</li><li>Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.</li><li>Ability to follow Sm land guidelines for child supervision, check-in and check-out procedures, and emergency protocols.</li><li>Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.</li><li>Knowledge of store layout and key store functions to effectively guide customers and answer questions.</li><li>Ability to use basic store systems and registration tools for Sm land check-in and customer support tasks.</li><li>Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.</li><li>Ability to maintain cleanliness, organization, and safety standards in the Sm land play area and entrance zone.</li><li>Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.</li><li>Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.</li><li>Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.</li><li>Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Experience working in a customer service or retail environment is preferred. Experience interacting with children and families, childcare environments, or play areas is considered an advantage. Demonstrated ability to provide friendly, helpful, and customer-focused service. Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude. Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset. Good communication and interpersonal skills when interacting with customers and co-workers. Ability to work collaboratively within a team and support colleagues when needed. Basic computer and system literacy to support registrations or operational tasks. Strong attention to safety and responsibility, particularly when working with children in Sm land. Ability to follow operational routines and procedures while maintaining efficiency and service quality. Flexibility to work in different store areas and shifts, supporting the overall customer experience.</p>

<p>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:</p><p>Your focus area is our Sm land; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting. When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout.</p><p>Operate and Support Store activities.</p><p>Provide a day out for the whole family.</p><p>Maintain the communications of the shopping tools for any services and campaigns to be up to date.</p><p>Secure an easy buying process from home to home.</p><p>Act as a highly efficient, and staffed, sales mechanism.</p><p>Show home furnishing solutions full of inspiring home furnishing ideas.</p><p>You re the first one to meet our customers making sure meeting their wishes and needs.</p><p>Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store.</p><p>Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required.</p><p>Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click &amp; Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience.</p><p>Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</p><p><strong>Functional / Technical Skills</strong></p><p>Good understanding of Sm land operational routines, including child registration, safety procedures, and capacity control.</p><p>Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.</p><p>Ability to follow Sm land guidelines for child supervision, check-in and check-out procedures, and emergency protocols.</p><p>Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.</p><p>Knowledge of store layout and key store functions to effectively guide customers and answer questions.</p><p>Ability to use basic store systems and registration tools for Sm land check-in and customer support tasks.</p><p>Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.</p><p>Ability to maintain cleanliness, organization, and safety standards in the Sm land play area and entrance zone.</p><p>Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.</p><p>Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.</p><p>Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.</p><p>Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience working in a customer service or retail environment is preferred. Experience interacting with children and families, childcare environments, or play areas is considered an advantage. Demonstrated ability to provide friendly, helpful, and customer-focused service. Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude. Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset. Good communication and interpersonal skills when interacting with customers and co-workers. Ability to work collaboratively within a team and support colleagues when needed. Basic computer and system literacy to support registrations or operational tasks. Strong attention to safety and responsibility, particularly when working with children in Sm land. Ability to follow operational routines and procedures while maintaining efficiency and service quality. Flexibility to work in different store areas and shifts, supporting the overall customer experience.</p>

<p><strong>Org. Setting and Reporting</strong> UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. Supervisor: The incumbent of this post reports to the Director of Communications. Supervisees: The incumbent of this post supervises a small number of professional and/or general services staff in the Communications Department.</p><p><strong>Responsibilities</strong> Develops new approaches, policies, processes and procedures and makes recommendations for the effective administration and improvement of the Agency s website design and usability, ensuring optimal user experience and compliance with latest industry standards. Designs creative, interactive and immersive webpages, using web design platforms (e.g., VeV) and content management systems (CMS). Supervises the English Language Website Manager and the Arabic Language Webmaster to ensure both languages on the websites reflect corresponding and accurate content, and conducts regular reviews of the website content to ensure it is up-to-date, accurate and valid. Liaises with the Head of Creative Digital and Multimedia, and focal points in the Agency s fields of operations, and relevant UNRWA departments, that provide content and information, to produce web content, including stories, videos, and photo essays, and coordinates with external programmes on technical improvement and training. Analyses website performance statistics and performs various Search Engine Optimisation tasks and, in collaboration with the Head of Creative Digital and Multimedia and Social Media Coordinator, coordinates with the web and social media vendors to improve services in line with the up-to-date technologies. In collaboration with the Head of Creative Digital and Multimedia, assists the Director of Communications in managing and producing compelling design and content for the Agency s various social media platforms, and provides web communications guidance to colleagues throughout the Agency Performs other duties as may be assigned by the supervisor(s).</p><p><strong>Competencies</strong> UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Leading and Supervising Deciding and Initiating Action Creating and Innovating Delivering Results Demonstrating Self-Awareness</p><p><strong>Desired Candidate Profile</strong></p>An advanced university degree (Master s or equivalent) from an accredited educational institution in computer science, communications, or other related discipline. Job - Specific Qualification Not available. Work Experience Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. You are required to have at least seven years of progressively responsible and relevant experience in a large national or international organisation; Experience in Web management, and New Media. Knowledge of web communications technologies, including Drupal 11, and standards. You are required to have an advanced university degree (Master s or equivalent ) from an accredited educational institution in computer science, communications, or other related discipline. You are required to have excellent command of written and spoken Arabic and English. Are you currently residing in Duty Station. It is required that you specify your current location. Languages English and French are the working languages of the United Nations Secretariat. For this job opening, English and Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult

<p>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to: Your focus area is our Sm land; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting. When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout. Operate and Support Store activities. Provide a day out for the whole family. Maintain the communications of the shopping tools for any services and campaigns to be up to date. Secure an easy buying process from home to home. Act as a highly efficient, and staffed, sales mechanism. Show home furnishing solutions full of inspiring home furnishing ideas. You re the first one to meet our customers making sure meeting their wishes and needs. Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store. Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required. Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click &amp; Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience. Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</p><p><strong>Desired Candidate Profile</strong></p><h2>Functional / Technical Skills</h2><ul><li>Good understanding of Sm land operational routines, including child registration, safety procedures, and capacity control.</li><li>Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.</li><li>Ability to follow Sm land guidelines for child supervision, check-in and check-out procedures, and emergency protocols.</li><li>Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.</li><li>Knowledge of store layout and key store functions to effectively guide customers and answer questions.</li><li>Ability to use basic store systems and registration tools for Sm land check-in and customer support tasks.</li><li>Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.</li><li>Ability to maintain cleanliness, organization, and safety standards in the Sm land play area and entrance zone.</li><li>Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.</li><li>Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.</li><li>Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.</li><li>Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</li></ul><h2>Qualifications</h2><ul><li>Experience working in a customer service or retail environment is preferred.</li><li>Experience interacting with children and families, childcare environments, or play areas is considered an advantage.</li><li>Demonstrated ability to provide friendly, helpful, and customer-focused service.</li><li>Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude.</li><li>Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset.</li><li>Good communication and interpersonal skills when interacting with customers and co-workers.</li><li>Ability to work collaboratively within a team and support colleagues when needed.</li><li>Basic computer and system literacy to support registrations or operational tasks.</li><li>Strong attention to safety and responsibility, particularly when working with children in Sm land.</li><li>Ability to follow operational routines and procedures while maintaining efficiency and service quality.</li><li>Flexibility to work in different store areas and shifts, supporting the overall customer experience.</li></ul>

<p>Job Title: Product Development Manager PaymentGuard Job Family: Business Operations Reports To: Product Management Director Subordinates: None</p><p>The Product Manager will focus on fraud detection projects and client engagements. This role will be responsible for working with clients to understand their business requirements and identify opportunities to leverage our product offerings to detect and prevent fraud. This role will act as the primary point of contact for driving requirements gathering, creating and maintaining business analysis documentation, and collaborating with our development and implementation teams to ensure solutions are implemented according to business requirements and that product benefits are fully realized</p><h2>Key Responsibilities</h2><h3>Product Strategy &amp; Roadmap</h3><ul><li>Define and maintain the PaymentGuard product roadmap aligned with business objectives and customer needs.</li><li>Translate business strategy into prioritized product initiatives and measurable outcomes.</li><li>Identify market opportunities through competitive analysis, customer feedback, and industry research.</li><li>Work closely with the Product Development Management Director to ensure alignment with the overall Financial Crime product strategy.</li><li>Continuously evaluate emerging technologies, payment trends, AI capabilities, and regulatory changes that impact the product.</li></ul><h3>Product Management</h3><ul><li>Own and prioritize the product backlog based on business value and customer impact.</li><li>Define product requirements, user stories, acceptance criteria, and functional specifications.</li><li>Work closely with Business Analysts to validate requirements and ensure complete documentation.</li><li>Collaborate with Engineering throughout the software development lifecycle to ensure successful product delivery.</li><li>Support solution design discussions while balancing customer requirements, scalability, usability, and technical feasibility.</li><li>Monitor product quality and continuously improve functionality and user experience.</li><li>Collaborate with Data Science teams to identify opportunities to incorporate AI-driven capabilities into the product.</li></ul><h3>Customer &amp; Market Focus</h3><ul><li>Engage with customers, partners, and internal stakeholders to understand business challenges and evolving requirements.</li><li>Gather customer feedback and translate insights into product improvements.</li><li>Support customer meetings, product demonstrations, workshops, and strategic discussions when required.</li><li>Collaborate with Customer Success and Support teams to resolve product-related escalations and identify recurring improvement opportunities.</li></ul><h3>Cross-Functional Collaboration</h3><ul><li>Work closely with Development, QA, UX, Implementation, Sales, Presales, Marketing, and Customer Success teams throughout the product lifecycle.</li><li>Ensure product requirements are clearly communicated and understood by all stakeholders.</li><li>Support sprint planning, backlog refinement, release planning, and product prioritization activities.</li><li>Provide functional guidance to Business Analysts and mentor junior team members where appropriate.</li></ul><h3>Product Launch &amp; Commercial Enablement</h3><ul><li>Support product positioning, pricing discussions, and go-to-market planning.</li><li>Review product documentation, release notes, user guides, and training materials.</li><li>Support product launches and ensure internal teams are prepared to successfully position and deliver new capabilities.</li><li>Measure product adoption, customer satisfaction, and product performance using relevant KPIs.</li></ul><h3>Continuous Improvement</h3><ul><li>Analyze product performance metrics and customer usage data to identify improvement opportunities.</li><li>Recommend enhancements that improve customer experience, operational efficiency, and product competitiveness.</li><li>Promote innovation and continuous improvement across the product management function.</li></ul><h2>Additional Functions</h2><ul><li>Conduct market and competitor research to support strategic product decisions.</li><li>Collaborate with external partners and vendors when required.</li><li>Accurately record work activities in the timesheet system and ensure timely submission of timesheets in accordance with company policies and deadlines.</li><li>Maintain the security of the information, devices and systems that Eastnets, and its personnel, customers and partners use.</li><li>Protect Eastnets business information and any customer, supplier or partner information within its custody by safeguarding its confidentiality, integrity and availability.</li><li>Adhere to and comply with Eastnets internal security policies, Code of Ethics, Nondisclosure Policy, Non-Compete Policy, Email Policy, Proprietary Rights Acknowledgement, Background Check Policy, and all other internal policies and employee handbook.</li><li>Participate in the company s wide initiatives.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field.</li><li>Minimum 6 8 years of experience in Product Management, Business Analysis, or Product Development within the financial technology industry.</li><li>Experience in payments, transaction monitoring, financial crime, AML, or compliance solutions is highly preferred.</li><li>Awareness of payment and fraud regulation (PSD2/PSD3, SCA, Confirmation/Verification of Payee, APP fraud reimbursement regimes).</li><li>Familiarity with third-party fraud signals (device intelligence, behavioral biometrics, consortium data).</li><li>Familiarity with APIs, integrations, cloud technologies, and AI-enabled product capabilities.</li><li>Awareness of data privacy and residency requirements (GDPR, regional mandates).</li><li>Strong understanding of product management principles, agile methodologies, and the software development lifecycle.</li><li>Experience translating business requirements into product features and functional specifications.</li><li>Strong knowledge of payment ecosystems, payment messaging standards (SWIFT, ISO 20022, SEPA, etc.), and financial services technology.</li><li>Ability to prioritize competing initiatives using customer value and business impact.</li><li>Strong analytical, problem-solving, and decision-making skills.</li><li>Excellent stakeholder management and communication skills.</li><li>Experience working with cross-functional technical and business teams.</li><li>Familiarity with APIs, integrations, cloud technologies, and AI-enabled product capabilities is an advantage.</li><li>Excellent command of the English language.</li><li>Relevant certifications (CFE, CAMS, or a product certification such as Pragmatic) is a plus.</li></ul>

<p>The position is located in the Procurement Unit of the Mission Support Component of OSESGY. The incumbent will be based in Amman, Jordan and will report to the Chief of Unit, Procurement.</p><p>Responsibilities</p><p>The Procurement Assistant assists in the implementation of effective and efficient management and delivery of procurement of goods and services and sale activities required by the mission to fulfil its mandate and carry out the procurement work in an effective, efficient, economical and timely manner. Within the limits of delegated authority, the incumbent will be responsible for performing the following duties:</p><ul><li>Provides procurement, logistical and administrative support to a team of Procurement Officers in the acquisition of a wide variety of goods and services.</li><li>Reviews, records and prioritizes purchasing requests and obtains additional information/documentation as required; determines the availability of vendors and funding sources.</li><li>Monitors status of existing requisitions, maintains contact with suppliers to ensure timely delivery of goods and services, coordinates shipment of goods/commodities/equipment to HQ and field missions, verifies receipt and inspection of deliverables and accurately reports, as and if required.</li><li>Produces tender documents (e.g. Invitations to Bids, Requests for Proposals and Requests for Quotation) based on the nature of requirements and cost of procurement involved.</li><li>Prepares abstracts of offers and compiles data contained in quotations, proposals and bids to determine which supplier can deliver the required goods/services at the best terms and lowest costs possible under the guidance of Procurement Officers.</li><li>Finalizes purchase orders and contracts for approval by the Procurement Officer; if required, prepares submission to the Contracts Committee for review and subsequent approval by the authorized official.</li><li>Assists relevant officers in more complex, higher value purchasing operations; coordinates distribution of pertinent documents to concerned parties, ensures appropriate follow-up action, etc.</li><li>Maintains relevant internal databases and files; keeps track of any contractual agreements, systems contracts, etc. and informs affected users of contractual rights and obligations.</li><li>Researches, retrieves and presents information from a variety of internal and external sources on sources of supply, vendors by commodity, etc., as well as obtain specifications for new products and equipment on the market.</li><li>Drafts routine correspondence.</li><li>Performs other duties as assigned.</li></ul><p>Competencies</p><p>Professionalism: Extensive knowledge of all purchasing and accounting techniques. Substantive knowledge of internal procurement policies, processes and procedures and extensive experience in their application for the purchase of a wide range of supplies and services. Thorough knowledge of financial rules and regulations; ability to research and gather information from a variety of external and internal sources; demonstrated ability to apply good judgment in the context of assignments given. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.</p><p>Teamwork: Works collaboratively with colleagues to achieve organizational goals; Solicits input by genuinely valuing others' ideas and expertise; Is willing to learn from others; Places team agenda before personal agenda; Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.</p><p>Planning and Organizing: Develops clear goals that are consistent with agreed strategies; Identifies priority activities and assignments and adjusts priorities as required; Allocates appropriate amount of time and resources for completing work; Foresees risks and allows for contingencies when planning; Monitors and adjusts plans and actions as necessary; Uses time efficiently.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent is required.</li><li>A certificate of completion of CIPS Procurement at level 4 is required.</li><li>At least five (5) years of progressively responsible experience in procurement, administrative services or related area is required. The minimum years of relevant experience is reduced to three (3) years for candidates who possess a first-level university degree or higher.</li><li>Experience within the United Nations common system, handling procurement-related matters is desirable.</li><li>Experience providing procurement assistance in or to a UN field operation is desirable.</li><li>Working experience in an ERP system such as SAP (UMOJA) is required.</li><li>Experience working with the Financial Regulations and Rules of the United Nations or a similar international organization is desirable.</li><li>English and Arabic are required. The minimum required level for each skill in these languages, according to the UN Language Framework (please consult).</li></ul>

<p><h4>Description</h4> <p><strong>About Open</strong><br> Open.cx is the AI-native customer support platform built for enterprises that cannot afford slow, expensive, or mediocre support. We automate over 80% of interactions for companies like MoneyGram, Mollie, TicketSwap, and More.com handling voice, email, and web at massive scale with AI that thinks fast and feels human.</p> <p>We are backed by Y Combinator, Pioneer Fund, and X by Unifonic. We recently raised $7M+ and are accelerating from a startup into a global scale-up. Our customers replace entire stacks of legacy tools, cut support costs by up to 12×, and deliver dramatically better experiences to their own customers.</p> <p>We are a small, high-output team that ships fast, works directly with customers, and genuinely cares about the product we are building.</p> <h4>Your role</h4> <p>Open.cx is on a 3–5× ARR year, scaling from a handful of enterprise logos to category-contender status. We need a financial architect to build the foundation for that growth and stay with us all the way through the next decade of scale.</p> <p>Today, finance at Open lives in the founders' heads, a few spreadsheets, and an outsourced accounting partner. Your first mission is to turn that into a structured, compounding system—a single source of truth on revenue, cash, burn, runway, unit economics, and pipeline that the leadership team trusts and acts on every week and that Series A investors will be proud to sign off on.</p> <h4>What you'll do</h4> <p><strong>Year 1+</strong></p> <p><strong>First 100 days</strong></p> <ul> <li>Listen tour: founders, every GTM leader, every customer-facing team. Map how money actually moves today.</li> <li>Stand up the weekly metrics email and the monthly board pack version 1.</li> <li>Clean up the chart of accounts; compress the close to 5 business days.</li> <li>Build the version 1 forecast model that survives contact with reality. Run it weekly.</li> <li>Choose the finance stack (NetSuite or QBO + Stripe/Maxio + Brex/Ramp/Pleo + Pigment/Cube/Mosaic).</li> <li>Diagnose unit economics: AI cost per resolved ticket, gross margin by segment, CAC payback by channel.</li> </ul> <p><strong>Months 4–9</strong></p> <ul> <li>Quarterback the Series A: model, narrative, data room, diligence, term-sheet review.</li> <li>Stand up multi-entity consolidation cleanly (EU/US subsidiaries).</li> <li>Build the pricing and deal-desk function—enterprise contract reviews, custom terms, ASC 606 compliance.</li> <li>Establish board cadence and investor reporting that the next round's leads will trust.</li> </ul> <p><strong>Months 10–18</strong></p> <ul> <li>Hit the targeted ARR WIG. Be the finance leader at the table for every enterprise close.</li> <li>Stand up audit-readiness in advance of Series B.</li> <li>Partner with the CEO on geographic expansion, M&A signals, and pricing 2.0.</li> </ul> <p><strong>Year 2+</strong></p> <ul> <li>Series B prep and close. Finance team scales to 7–12. Audit, tax, treasury, FX programme.</li> </ul> <h4>Requirements</h4> <h4>What we're looking for</h4> <ul> <li>Player-coach mindset: you are not above the spreadsheet. You can build the model on a Saturday and present it to a Sequoia partner on Monday. You know you will grow out of this work but not for 12 months, and you are clear-eyed about that.</li> <li>First-principles thinker: you see chaos (disconnected systems, copy-pasted spreadsheets, inconsistent ARR definitions) and your brain draws the clean version.</li> <li>Commercially minded: you are as comfortable in a pricing conversation as in a close. You can read a usage-based contract and tell the AE what to push back on.</li> <li>AI-native: you have already wired AI into your finance workflow (Claude, MCP servers, Pigment, Mosaic, custom automations). You can show us a workflow you built that compressed a finance task by 5–10×. We are an AI company; our finance leader uses AI like our engineers do, as the default, not the exception.</li> <li>Outcomes-driven: you want to move real numbers: runway extended, gross margin lifted, fundraise closed at a better valuation.</li> <li>Sits at any table: you can translate seamlessly between our CEO, an enterprise CFO, a Sequoia partner, and an SDR.</li> </ul> <h4>Bonus points</h4> <ul> <li>Experience at a SaaS company, ideally in infrastructure, AI, or CX.</li> <li>Multi-entity, multi-currency operating experience (especially MENA + EU + US).</li> <li>Lived through one IPO, acquisition, or unicorn round as part of the finance team.</li> <li>Network into top-tier Series A/B investors who would back our next round.</li> <li>Experience with usage-based or hybrid pricing models in B2B SaaS.</li> <li>You contribute publicly on AI-in-finance (posts, talks, GitHub, Substack) even casually.</li> </ul> <h4>Benefits</h4> <h4>What we offer</h4> <ul> <li>YC-backed with real traction; we are in-market, growing, and trusted by enterprise names you know.</li> <li>Outsized career trajectory; early team members grow into leadership as we scale globally.</li> <li>Real ownership; your work will be seen, felt, and talked about company-wide.</li> <li>High-trust team; no politics, no bureaucracy; we move fast and support each other.</li> <li>Competitive compensation; top-of-market salary plus equity and full benefits.</li> </ul></p><p></p>

<p><h4>Description</h4> <p><strong>About Open</strong><br> Open.cx is the AI-native customer support platform built for enterprises that cannot afford slow, expensive, or mediocre support. We automate over 80% of interactions for companies like MoneyGram, Mollie, TicketSwap, and More.com handling voice, email, and web at massive scale with AI that thinks fast and feels human.</p> <p>We are backed by Y Combinator, Pioneer Fund, and X by Unifonic. We recently raised $7M+ and are accelerating from a startup into a global scale-up. Our customers replace entire stacks of legacy tools, cut support costs by up to 12×, and deliver dramatically better experiences to their own customers.</p> <p>We are a small, high-output team that ships fast, works directly with customers, and genuinely cares about the product we are building.</p> <h4>Your role</h4> <p>Open.cx is on a 3–5× ARR year, scaling from a handful of enterprise logos to category-contender status. We need a financial architect to build the foundation for that growth and stay with us all the way through the next decade of scale.</p> <p>Today, finance at Open lives in the founders' heads, a few spreadsheets, and an outsourced accounting partner. Your first mission is to turn that into a structured, compounding system—a single source of truth on revenue, cash, burn, runway, unit economics, and pipeline that the leadership team trusts and acts on every week and that Series A investors will be proud to sign off on.</p> <h4>What you'll do</h4> <p><strong>Year 1+</strong></p> <p><strong>First 100 days</strong></p> <ul> <li>Listen tour: founders, every GTM leader, every customer-facing team. Map how money actually moves today.</li> <li>Stand up the weekly metrics email and the monthly board pack version 1.</li> <li>Clean up the chart of accounts; compress the close to 5 business days.</li> <li>Build the version 1 forecast model that survives contact with reality. Run it weekly.</li> <li>Choose the finance stack (NetSuite or QBO + Stripe/Maxio + Brex/Ramp/Pleo + Pigment/Cube/Mosaic).</li> <li>Diagnose unit economics: AI cost per resolved ticket, gross margin by segment, CAC payback by channel.</li> </ul> <p><strong>Months 4–9</strong></p> <ul> <li>Quarterback the Series A: model, narrative, data room, diligence, term-sheet review.</li> <li>Stand up multi-entity consolidation cleanly (EU/US subsidiaries).</li> <li>Build the pricing and deal-desk function—enterprise contract reviews, custom terms, ASC 606 compliance.</li> <li>Establish board cadence and investor reporting that the next round's leads will trust.</li> </ul> <p><strong>Months 10–18</strong></p> <ul> <li>Hit the targeted ARR WIG. Be the finance leader at the table for every enterprise close.</li> <li>Stand up audit-readiness in advance of Series B.</li> <li>Partner with the CEO on geographic expansion, M&A signals, and pricing 2.0.</li> </ul> <p><strong>Year 2+</strong></p> <ul> <li>Series B prep and close. Finance team scales to 7–12. Audit, tax, treasury, FX programme.</li> </ul> <h4>Requirements</h4> <h4>What we're looking for</h4> <ul> <li>Player-coach mindset: you are not above the spreadsheet. You can build the model on a Saturday and present it to a Sequoia partner on Monday. You know you will grow out of this work but not for 12 months, and you are clear-eyed about that.</li> <li>First-principles thinker: you see chaos (disconnected systems, copy-pasted spreadsheets, inconsistent ARR definitions) and your brain draws the clean version.</li> <li>Commercially minded: you are as comfortable in a pricing conversation as in a close. You can read a usage-based contract and tell the AE what to push back on.</li> <li>AI-native: you have already wired AI into your finance workflow (Claude, MCP servers, Pigment, Mosaic, custom automations). You can show us a workflow you built that compressed a finance task by 5–10×. We are an AI company; our finance leader uses AI like our engineers do, as the default, not the exception.</li> <li>Outcomes-driven: you want to move real numbers: runway extended, gross margin lifted, fundraise closed at a better valuation.</li> <li>Sits at any table: you can translate seamlessly between our CEO, an enterprise CFO, a Sequoia partner, and an SDR.</li> </ul> <h4>Bonus points</h4> <ul> <li>Experience at a SaaS company, ideally in infrastructure, AI, or CX.</li> <li>Multi-entity, multi-currency operating experience (especially MENA + EU + US).</li> <li>Lived through one IPO, acquisition, or unicorn round as part of the finance team.</li> <li>Network into top-tier Series A/B investors who would back our next round.</li> <li>Experience with usage-based or hybrid pricing models in B2B SaaS.</li> <li>You contribute publicly on AI-in-finance (posts, talks, GitHub, Substack) even casually.</li> </ul> <h4>Benefits</h4> <h4>What we offer</h4> <ul> <li>YC-backed with real traction; we are in-market, growing, and trusted by enterprise names you know.</li> <li>Outsized career trajectory; early team members grow into leadership as we scale globally.</li> <li>Real ownership; your work will be seen, felt, and talked about company-wide.</li> <li>High-trust team; no politics, no bureaucracy; we move fast and support each other.</li> <li>Competitive compensation; top-of-market salary plus equity and full benefits.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b style="font-size: 11px;">About the Role</b></p> <p>Our Restaurant &amp; Bar Manager (Resto-Bar Manager) is responsible for the overall management, profitability, guest satisfaction, and operational excellence of the restaurant and bar. This role oversees daily operations, leads and develops the service and bar teams, ensures compliance with health and safety regulations, drives revenue growth, and delivers an exceptional dining and beverage experience aligned with the brand standards.</p> <p> </p> <p> <b>What you will do:</b> </p> <p> <b>Beverage Service Management</b> </p> <ul> <li>Lead and oversee all bar operations, ensuring the delivery of exceptional beverage experiences and service standards.</li> <li>Lead the design, implementation, and continuous enhancement of beverage manuals, Seasonal beverage menus, cocktail menus, wine selections, and promotional strategies to optimize operational consistency, guest engagement, and profitability.</li> <li>Train, coach, and develop bartenders and bar service team members on product knowledge, mixology techniques, sales skills, and guest engagement.</li> <li>Ensure the highest standards of beverage preparation, presentation, service delivery, consistency, and quality across all shifts in accordance with brand standards and operational requirements.</li> <li>Optimize fast moving items availability, inventory and cost efficiency.</li> <li>Drive beverage revenue and profitability by analyzing sales performance, identifying growth opportunities, and implementing strategic upselling, menu engineering, pricing, and promotional initiatives that enhance both guest experience and commercial results.</li> <li>Maintain exceptional standards of bar presentation, cleanliness, organization, and equipment maintenance to support operational excellence and an outstanding guest experience.</li> <li>Safeguard beverage assets and ensure accurate inventory reconciliation, stock accountability, and financial controls.</li> <li>Oversee and enforce compliance with responsible alcohol service standards, health and safety regulations, and licensing requirements, ensuring operational integrity, regulatory compliance, and a safe environment for guests and team members.</li> </ul> <p> </p> <p> <b>Food Service Management</b> </p> <ul> <li>Oversee the daily operations of the restaurant, ensuring efficient service delivery and exceptional guest experiences and consistently high service standards.</li> <li>Ensure compliance with established food service standards, operational procedures, and brand requirements.</li> <li>Collaborate with the culinary team to maintain food quality, consistency, presentation, and menu execution.</li> <li>Ensure effective coordination between kitchen and service teams to support seamless operations</li> <li>Handle guest feedback, complaints, and service recovery professionally to ensure complete guest satisfaction.</li> <li>Collaborate closely with the Executive Chef and Food &amp; Beverage leadership to develop complementary food and beverage pairings and enhance the overall dining experience.</li> <li>Monitor restaurant operations to ensure service efficiency, product quality, cleanliness, and compliance with Four Seasons standards.</li> <li>Observe the condition of restaurant facilities and equipment, recommending improvements when needed to maintain a luxury environment.</li> <li>Monitor dining room performance, reservation management, table turnover, and guest flow to optimize revenue opportunities.</li> <li>Analyze food sales performance and recommend improvements to menu offerings, pricing strategies, and service delivery.</li> <li>Manage food cost controls through effective inventory management, waste reduction initiatives, and portion control measures.</li> <li>Support the planning and execution of promotions, special events, and seasonal food-related initiatives.</li> <li>Maintain the highest standards of food safety, hygiene, sanitation, and regulatory compliance.</li> <li>Select, train, coach, motivate, evaluate, and develop team members to achieve exceptional performance and uphold Four Seasons service standards.</li> <li>Control labor costs and operating expenses through effective scheduling, budgeting, purchasing decisions, inventory management, and cash controls.</li> <li>Conduct daily briefings and regular departmental meetings to communicate operational updates, promote engagement, and support continuous learning.</li> <li>Attend operational meetings to ensure effective communication and collaboration with other hotel departments.</li> <li>Foster a positive, collaborative, and high-performing team culture built on coaching, accountability, and continuous development.</li> <li>Adhere to company policies, grooming standards, and performance expectations.</li> <li>Ensure compliance with Four Seasons Category One and Two Work Rules and Standards of Conduct (EmPact).</li> </ul> <p> </p> <p> <b>What you bring:</b> </p> <ul> <li>High School Diploma or equivalent; a degree or diploma in Hospitality Management or a related field is preferred.</li> <li>Minimum 5 7 years of experience in restaurant, bar, or hospitality operations.</li> <li>At least 2 3 years in a leadership role within luxury hospitality or a high-volume restaurant or bar environment.</li> <li>Strong knowledge of food and beverage operations, including mixology and wine service.</li> <li>Proficiency in POS systems, inventory management, and financial reporting.</li> <li>A results-oriented and highly organized professional with strong decision-making abilities, capable of performing effectively under pressure while demonstrating adaptability, resilience, and a consistently professional appearance and demeanour.</li> <li>Brings strong guest experience management and service excellence through effective problem solving, relationship building, and exceptional communication skills that foster exceptional guest experience.</li> <li>Leverages strong expertise in food and beverage operations, quality assurance, health and safety compliance, and event management to ensure efficient operations and exceptional guest experiences.</li> <li>Exhibit strong financial acumen, revenue management, cost control, commercial awareness, and strategic thinking to drive profitability, optimize business performance, and support sustainable growth.</li> <li>Provides effective team leadership by fostering employee engagement, delivering coaching and development, managing performance, and resolving conflicts to build a motivated, high-performing workforce.</li> <li>Driven by a passion for crafting exceptional beverage experiences and creating memorable moments that exceed guest expectations.</li></ul><ul> </ul> <p> </p> <p> </p> <p> </p> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Work Location Headquarter Amman Expected duration NA Duties and Responsibilities BACKGROUND UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.7 million registered Palestine Refugees. Its mission is to help Palestine Refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance. UNRWA is the largest UN operation in the Middle East with 30,000 staff, most involved in direct service delivery with Palestine refugee communities. UNRWA is funded almost entirely by voluntary contributions. Within DIOS, the Investigations Division undertakes investigations and related support activities in accordance with applicable policies, procedures and professional standards. The internship/volunteer assignment is intended to provide practical support to DIOS ID in relation to reporting, data management and intake processes, while providing the intern/volunteer with exposure to professional investigative support work in a United Nations context. Purpose of Internship The purpose of the internship/volunteer assignment is to support DIOS ID in strengthening reporting, data management and intake-related processes by assisting with the organization, verification, compilation and presentation of information used for investigative intake, case monitoring and management reporting. Description of Duties and Responsibilities Under the overall guidance of designated DIOS ID staff, the intern/volunteer will support reporting, data management and intake activities, including the organization of information, maintenance of tracking tools, preparation of summaries and support to intake-related administrative processes. Specific activities include: Assist in maintaining and updating intake, case-tracking and reporting tools used by DIOS ID. Support the review, organization and consolidation of intake-related information and documentation. Assist in preparing statistical summaries, tables, dashboards, briefing notes and other management information products, as required. Support data quality checks, including consistency, completeness and accuracy of information entered in relevant tracking systems. Assist in organizing documents and records in accordance with applicable confidentiality, information-management and record-keeping requirements. Provide other administrative and analytical support related to intake, reporting and data management, as requested. Learning Objectives The internship/volunteer assignment will provide exposure to DIOS ID intake, reporting and data-management processes in a United Nations oversight context. The intern/volunteer is expected to gain practical understanding of confidentiality requirements, documentation standards, data quality, reporting discipline and the role of structured information management in supporting effective investigative work. Languages Excellent command of English; knowledge of Arabic is desirable. Additional Information Strong drafting, organizational and analytical skills. Ability to handle sensitive information with discretion, integrity and respect for confidentiality. Good working knowledge of Microsoft Office applications, particularly Excel and Word; familiarity with data visualization or case-management tools is desirable. Competencies Professionalism, integrity and respect for confidentiality. Strong communication and interpersonal skills. Attention to detail and ability to organize information accurately. Ability to work collaboratively in a multicultural environment. Commitment to learning and applying professional standards in an oversight context. Conditions of Service The internship/volunteer assignment will be carried out under the supervision of designated DIOS investigation staff. The intern/volunteer will be expected to comply with applicable UNRWA rules, confidentiality requirements and standards of conduct. The duration, modality and working arrangements will be determined in accordance with applicable UNRWA procedures and operational requirements. Intern Specific text Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer. No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS BANK ACCOUNTS.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Enrolment in, or recent completion of, a university degree in public administration, business administration, information management, data management, law, international relations, social sciences or another relevant field. Excellent command of English; knowledge of Arabic is desirable. Strong drafting, organizational and analytical skills. Ability to handle sensitive information with discretion, integrity and respect for confidentiality. Good working knowledge of Microsoft Office applications, particularly Excel and Word; familiarity with data visualization or case-management tools is desirable.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Work Location<br>Headquarter Amman<br> Expected duration<br>NA<br> Duties and Responsibilities<br>BACKGROUND UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.7 million registered Palestine Refugees. Its mission is to help Palestine Refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance. UNRWA is the largest UN operation in the Middle East with 30,000 staff, most involved in direct service delivery with Palestine refugee communities. UNRWA is funded almost entirely by voluntary contributions. Within DIOS, the Investigations Division undertakes investigations and related support activities in accordance with applicable policies, procedures and professional standards. The internship/volunteer assignment is intended to provide practical support to DIOS ID in relation to reporting, data management and intake processes, while providing the intern/volunteer with exposure to professional investigative support work in a United Nations context. Purpose of Internship The purpose of the internship/volunteer assignment is to support DIOS ID in strengthening reporting, data management and intake-related processes by assisting with the organization, verification, compilation and presentation of information used for investigative intake, case monitoring and management reporting. Description of Duties and Responsibilities Under the overall guidance of designated DIOS ID staff, the intern/volunteer will support reporting, data management and intake activities, including the organization of information, maintenance of tracking tools, preparation of summaries and support to intake-related administrative processes. Specific activities include: • Assist in maintaining and updating intake, case-tracking and reporting tools used by DIOS ID. • Support the review, organization and consolidation of intake-related information and documentation. • Assist in preparing statistical summaries, tables, dashboards, briefing notes and other management information products, as required. • Support data quality checks, including consistency, completeness and accuracy of information entered in relevant tracking systems. • Assist in organizing documents and records in accordance with applicable confidentiality, information-management and record-keeping requirements. • Provide other administrative and analytical support related to intake, reporting and data management, as requested. Learning Objectives The internship/volunteer assignment will provide exposure to DIOS ID intake, reporting and data-management processes in a United Nations oversight context. The intern/volunteer is expected to gain practical understanding of confidentiality requirements, documentation standards, data quality, reporting discipline and the role of structured information management in supporting effective investigative work.<br> Qualifications/special skills<br>• Enrolment in, or recent completion of, a university degree in public administration, business administration, information management, data management, law, international relations, social sciences or another relevant field. • Excellent command of English; knowledge of Arabic is desirable. • Strong drafting, organizational and analytical skills. • Ability to handle sensitive information with discretion, integrity and respect for confidentiality. • Good working knowledge of Microsoft Office applications, particularly Excel and Word; familiarity with data visualization or case-management tools is desirable. <br> Languages<br>Excellent command of English; knowledge of Arabic is desirable.<br> Additional Information<br>• Strong drafting, organizational and analytical skills. • Ability to handle sensitive information with discretion, integrity and respect for confidentiality. • Good working knowledge of Microsoft Office applications, particularly Excel and Word; familiarity with data visualization or case-management tools is desirable. Competencies • Professionalism, integrity and respect for confidentiality. • Strong communication and interpersonal skills. • Attention to detail and ability to organize information accurately. • Ability to work collaboratively in a multicultural environment. • Commitment to learning and applying professional standards in an oversight context. Conditions of Service • The internship/volunteer assignment will be carried out under the supervision of designated DIOS investigation staff. • The intern/volunteer will be expected to comply with applicable UNRWA rules, confidentiality requirements and standards of conduct. • The duration, modality and working arrangements will be determined in accordance with applicable UNRWA procedures and operational requirements.<br> Intern Specific text<br>Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>