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<p><h4>Key responsibilities</h4> <p>We are looking for an experienced IT Governance – Security & Resilience to join our team and play a key role in strengthening the bank's IT governance, cybersecurity, and operational resilience capabilities.<br> In this role, you will serve as the primary IT liaison for security and resilience matters, working closely with the Cybersecurity Department to ensure that IT operations, systems, projects, and processes comply with security standards, regulatory requirements, and industry best practices.</p> <ul> <li>Collaborate with the Cybersecurity Department to implement security policies, standards, and controls across IT systems and infrastructure.</li> <li>Ensure IT operations, projects, and technology changes comply with governance frameworks such as ISO 27001, NIST Cybersecurity Framework (NIST CSF), COBIT, and applicable banking regulations.</li> <li>Translate cybersecurity requirements into effective IT governance processes, procedures, and operational guidelines.</li> <li>Coordinate security and risk assessments for all IT projects, system changes, and technology deployments as part of the bank's governance and change management processes.</li> <li>Govern the IT risk management process by identifying, assessing, monitoring, reporting, and mitigating IT risks in alignment with Enterprise Risk Management (ERM) practices.</li> <li>Monitor the bank's IT risk posture and ensure timely remediation of security vulnerabilities, compliance issues, audit findings, and control gaps.</li> <li>Lead the governance of IT Business Continuity and Disaster Recovery (BC/DR), ensuring critical IT services have documented, tested, and continuously improved recovery capabilities.</li> <li>Coordinate IT audits, regulatory inspections, and compliance reviews while maintaining governance documentation, policies, standards, and procedures.</li> <li>Prepare regular reports and dashboards on IT security posture, risk exposure, compliance status, resilience readiness, and governance metrics for senior management and governance committees.</li> <li>Support IT incident response activities in coordination with the Cybersecurity Department, including incident escalation, communication, post-incident reviews, and tracking corrective and preventive actions.</li> <li>Promote a strong culture of security awareness, governance, compliance, and operational resilience across IT teams.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's degree in Information Technology, Computer Science, Information Security, or a related field.</li> <li>Proven experience in IT Governance, Information Security, IT Risk Management, IT Audit, or Operational Resilience, preferably within the banking or financial services sector.</li> <li>Strong knowledge of ISO 27001, NIST CSF, COBIT, IT risk management, business continuity, disaster recovery, and regulatory compliance.</li> <li>Excellent analytical, communication, stakeholder management, and reporting skills.</li> <li>Professional certifications such as CISA, CRISC, CGEIT, CISSP, or ISO 27001 Lead Implementer/Auditor are considered an advantage.</li> </ul></p><p></p>

<p><h4>Key responsibilities</h4> <p>We are looking for an experienced IT Governance – Security & Resilience to join our team and play a key role in strengthening the bank's IT governance, cybersecurity, and operational resilience capabilities.<br> In this role, you will serve as the primary IT liaison for security and resilience matters, working closely with the Cybersecurity Department to ensure that IT operations, systems, projects, and processes comply with security standards, regulatory requirements, and industry best practices.</p> <ul> <li>Collaborate with the Cybersecurity Department to implement security policies, standards, and controls across IT systems and infrastructure.</li> <li>Ensure IT operations, projects, and technology changes comply with governance frameworks such as ISO 27001, NIST Cybersecurity Framework (NIST CSF), COBIT, and applicable banking regulations.</li> <li>Translate cybersecurity requirements into effective IT governance processes, procedures, and operational guidelines.</li> <li>Coordinate security and risk assessments for all IT projects, system changes, and technology deployments as part of the bank's governance and change management processes.</li> <li>Govern the IT risk management process by identifying, assessing, monitoring, reporting, and mitigating IT risks in alignment with Enterprise Risk Management (ERM) practices.</li> <li>Monitor the bank's IT risk posture and ensure timely remediation of security vulnerabilities, compliance issues, audit findings, and control gaps.</li> <li>Lead the governance of IT Business Continuity and Disaster Recovery (BC/DR), ensuring critical IT services have documented, tested, and continuously improved recovery capabilities.</li> <li>Coordinate IT audits, regulatory inspections, and compliance reviews while maintaining governance documentation, policies, standards, and procedures.</li> <li>Prepare regular reports and dashboards on IT security posture, risk exposure, compliance status, resilience readiness, and governance metrics for senior management and governance committees.</li> <li>Support IT incident response activities in coordination with the Cybersecurity Department, including incident escalation, communication, post-incident reviews, and tracking corrective and preventive actions.</li> <li>Promote a strong culture of security awareness, governance, compliance, and operational resilience across IT teams.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's degree in Information Technology, Computer Science, Information Security, or a related field.</li> <li>Proven experience in IT Governance, Information Security, IT Risk Management, IT Audit, or Operational Resilience, preferably within the banking or financial services sector.</li> <li>Strong knowledge of ISO 27001, NIST CSF, COBIT, IT risk management, business continuity, disaster recovery, and regulatory compliance.</li> <li>Excellent analytical, communication, stakeholder management, and reporting skills.</li> <li>Professional certifications such as CISA, CRISC, CGEIT, CISSP, or ISO 27001 Lead Implementer/Auditor are considered an advantage.</li> </ul></p><p></p>

<p><h4>Position overview</h4> <p>We are seeking a highly skilled visualization technology specialist to create high-quality, state-of-the-art photorealistic 3D renderings and immersive storytelling content across architecture and engineering disciplines. The ideal candidate is highly proficient across the end-to-end CGI workflow from image planning and camera composition, modeling, lighting, texturing/material development, to final rendering and post-production. This role combines architectural visualization, VR engineering simulation, presentation design graphics, and emerging AI-assisted workflows, with support for UI/UX prototypes that communicate complex ideas in clear and engaging ways. UI/UX experience is a plus, as this role is quite different from what a visualizer would typically do. The ideal candidate is both design-driven and technology-savvy, with a strong artistic background blended with technical skills and a persona that always keeps themselves up-to-date with the latest technology, with the ability to master and integrate multiple software platforms to deliver cutting-edge visualization solutions.</p> <h4>Key responsibilities</h4> <ul> <li>Lead the full CGI production workflow, including modeling, lighting, texturing, shading, look development, scene management, compositing, and post-production.</li> <li>Deliver photorealistic 3D renderings, animations, and visualizations for architectural, engineering, and digital projects such as interiors, exteriors, masterplans, and infrastructure.</li> <li>Develop and manage real-time rendering and immersive environments using AR/VR platforms (Unreal Engine, Twinmotion) to support design reviews and client engagement.</li> <li>Create branded client presentations that integrate renders, diagrams, and storytelling to strengthen proposals and design reviews.</li> <li>Support the design team in developing UI/UX layouts and prototypes for digital platforms including dashboards, interactive kiosks, and AR/VR applications.</li> <li>Collaborate closely with architects, engineers, and consultants to visualize concepts effectively across all project stages.</li> <li>Maintain consistency by ensuring all visuals align with project branding, design narrative, and technical accuracy.</li> <li>Research, experiment with, and apply AI-driven visualization tools (e.g., ComfyUI) to streamline workflows and improve production efficiency.</li> </ul> <h4>About the company</h4> <p>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the oil & gas, power & renewables, chemicals, construction & infrastructure, life sciences, mining, and manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.</p></p><p></p>

<p><h4>Position overview</h4> <p>We are seeking a highly skilled visualization technology specialist to create high-quality, state-of-the-art photorealistic 3D renderings and immersive storytelling content across architecture and engineering disciplines. The ideal candidate is highly proficient across the end-to-end CGI workflow from image planning and camera composition, modeling, lighting, texturing/material development, to final rendering and post-production. This role combines architectural visualization, VR engineering simulation, presentation design graphics, and emerging AI-assisted workflows, with support for UI/UX prototypes that communicate complex ideas in clear and engaging ways. UI/UX experience is a plus, as this role is quite different from what a visualizer would typically do. The ideal candidate is both design-driven and technology-savvy, with a strong artistic background blended with technical skills and a persona that always keeps themselves up-to-date with the latest technology, with the ability to master and integrate multiple software platforms to deliver cutting-edge visualization solutions.</p> <h4>Key responsibilities</h4> <ul> <li>Lead the full CGI production workflow, including modeling, lighting, texturing, shading, look development, scene management, compositing, and post-production.</li> <li>Deliver photorealistic 3D renderings, animations, and visualizations for architectural, engineering, and digital projects such as interiors, exteriors, masterplans, and infrastructure.</li> <li>Develop and manage real-time rendering and immersive environments using AR/VR platforms (Unreal Engine, Twinmotion) to support design reviews and client engagement.</li> <li>Create branded client presentations that integrate renders, diagrams, and storytelling to strengthen proposals and design reviews.</li> <li>Support the design team in developing UI/UX layouts and prototypes for digital platforms including dashboards, interactive kiosks, and AR/VR applications.</li> <li>Collaborate closely with architects, engineers, and consultants to visualize concepts effectively across all project stages.</li> <li>Maintain consistency by ensuring all visuals align with project branding, design narrative, and technical accuracy.</li> <li>Research, experiment with, and apply AI-driven visualization tools (e.g., ComfyUI) to streamline workflows and improve production efficiency.</li> </ul> <h4>About the company</h4> <p>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the oil & gas, power & renewables, chemicals, construction & infrastructure, life sciences, mining, and manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Role - Visualization Technology Specialist </strong><br> <strong>Location- Amman, Jordan. </strong><br> <strong>Strong Experience- 3D visualization, Unreal/Twinmotion, and immersive or AI-driven workflows</strong><br> <br> <strong>Position Overview:</strong><br> We are seeking a highly skilled <strong>Visualization Technology Specialist</strong> to create high-quality, state-of-the-art photorealistic 3D renderings and immersive storytelling content across architecture and engineering disciplines. The ideal candidate is highly proficient across the end-to-end CGI workflow from image planning and camera composition, modeling, lighting, texturing/material development, to final rendering and post-production. This role combines architectural visualization, VR engineering simulation, presentation design graphics, and emerging AI-assisted workflows, with support for UI/UX prototypes that communicate complex ideas in clear and engaging ways I think here we need to say that UI/UX is a plus, as this role is quite different than what a visualizer would typically do. The ideal candidate is both design-driven and technology-savvy I think we need someone that has a strong Artistic background, blended with technical skills and a persona that always keeps themselves up-to-date with latest technology, with the ability to master and integrate multiple software platforms to deliver cutting-edge visualization solutions.<br> <br> <strong>Key Responsibilities:</strong><ul><li>Lead the full CGI production workflow, including modeling, lighting, texturing, shading, look development, scene management, compositing, and post-production.</li><li>Deliver photorealistic 3D renderings, animations, and visualizations for architectural, engineering, and digital projects such as interiors, exteriors, masterplans, and infrastructure.</li><li>Develop and manage real-time rendering and immersive environments using AR/VR platforms (Unreal Engine, Twinmotion) to support design reviews and client engagement.</li><li>Create branded client presentations that integrate renders, diagrams, and storytelling to strengthen proposals and design reviews.</li><li>Support the design team in developing UI/UX layouts and prototypes for digital platforms including dashboards, interactive kiosks, and AR/VR applications.</li><li>Collaborate closely with architects, engineers, and consultants to visualize concepts effectively across all project stages.</li><li>Maintain consistency by ensuring all visuals align with project branding, design narrative, and technical accuracy.</li></ul>Research, experiment with, and apply AI-driven visualization tools (e.g., ComfyUI) to streamline workflows and improve production efficiency.<br>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil &amp; Gas, Power &amp; Renewables, Chemicals, Construction &amp; Infrastructure, Life Sciences, Mining and&nbsp;Manufacturing&nbsp;sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients. <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements to improve reliability/performance. Enter commands and activate controls on computer and peripheral equipment. Resolve non-routine problems with hardware, software, or guest room internet access. Analyze, recommend, and implement process improvements. Maintain inventory of technology devices. Maintain PBX/telephone switchboard systems and associated hardware. Ensure computer and telephone rooms are kept locked at all times and access is restricted using interrogated key system.<br>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Ensure employee compliance with company standards/policies and external regulations; serve as a departmental role model or mentor. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of employees. Ensure adherence to quality expectations and standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information. Visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Enter and locate information using computers and/or Point of Sale (POS) systems. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: No high school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a highly professional IT Support Specialist based in Jordan to provide critical on-ground infrastructure and technical support. The primary objective of this role is to elevate the Jordan user experience by ensuring high infrastructure availability and seamless technical operations. All support activities, from infrastructure troubleshooting to daily user requests, will strictly follow our established ticketing system workflow to ensure SLA compliance, tracking, and continuous service improvement</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Key Responsibilities</strong></p><p><strong>On-Ground Infrastructure Support:</strong> Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks.</p><p><strong>Ticket-Driven Workflow:</strong> Manage all support activities strictly through the ticketing system. Ensure every issue whether an infrastructure fault or a user request is properly logged, categorized, prioritized, and tracked from initiation to resolution.</p><p><strong>User Experience Optimization:</strong> Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity.</p><p><strong>Asset Management:</strong> Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system.</p><p><strong>Operational Alignment:</strong> Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards.</p><p><strong>Technical Skills</strong></p><p><strong>Infrastructure &amp; Networking:</strong> Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing.</p><p><strong>Ticketing &amp; SLA Management:</strong> Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance.</p><p><strong>Asset Management Systems:</strong> Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses.</p><p><strong>AI Knowledge:</strong> Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</p><p><strong>Qualifications</strong></p><p><strong>Education:</strong> Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.</p><p>ITIL Foundation certification (or higher) is highly preferred / required.</p><p>Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial.</p><p><strong>Experience:</strong> 2 – 4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>experienced and results-oriented IT Project Manager to lead and deliver strategic IT initiatives across the organization.<br> The successful candidate will be responsible for managing the full project lifecycle, ensuring projects are delivered on time, within scope, and within budget while meeting business objectives and quality standards.<br> The ideal candidate will possess strong leadership, stakeholder management, and communication skills, with extensive experience managing complex IT projects in enterprise environments.<br> Key Responsibilities Lead the planning, execution, monitoring, and closure of IT projects from initiation through delivery.<br> Define project scope, objectives, deliverables, timelines, budgets, and resource requirements.<br> Collaborate with business stakeholders, technical teams, vendors, and external partners to ensure successful project outcomes.<br> Develop and maintain detailed project plans, schedules, and status reports.<br> Identify, assess, and mitigate project risks and issues to minimize impact on project delivery.<br> Manage project budgets, resources, and timelines to ensure efficient execution.<br> Facilitate project meetings, workshops, and steering committee sessions.<br> Ensure compliance with project governance standards, organizational policies, and quality requirements.<br> Track and report project progress, milestones, dependencies, and key performance indicators to senior management.<br> Support change management and ensure smooth implementation and adoption of new solutions.<br> Foster collaboration and maintain effective communication among all project stakeholders.<br> Education Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field .<br> Experience Minimum 10 years of experience in IT project management, with proven experience delivering complex enterprise IT projects.<br> Demonstrated experience managing projects throughout the full project lifecycle.<br> Experience working within Agile, Waterfall, or hybrid project environments .<br> Technical &amp; Professional Skills Strong understanding of project management methodologies, frameworks, and best practices.<br> Experience using project management tools such as Microsoft Project, Jira, Azure DevOps, or similar tools .<br> Good understanding of the Software Development Lifecycle (SDLC) .<br> Experience managing cross-functional teams, vendors, and third-party service providers.<br> PMP, PRINCE2, Agile, Scrum Master, or equivalent certifications are highly desirable.<br> Soft Skills Excellent leadership, organizational, and stakeholder management skills.<br> Strong analytical, problem-solving, and decision-making abilities.<br> Excellent verbal and written communication skills in English; Arabic is an advantage.<br> Ability to manage multiple projects and priorities in a fast-paced environment.<br> Strong interpersonal skills with the ability to build and maintain effective working relationships.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions.<br> With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.<br> About the Opportunity We are looking to connect with software development agencies, IT companies, and independent software engineers who own valuable code repositories and are interested in licensing them for AI training.<br> How It Works Connect your existing Git repositories to the platform.<br> Choose which repositories you want evaluated for potential licensing.<br> Receive a repository-level breakdown of source-code and Git-history token volume .<br> Review an estimated licensing value for each repository.<br> Receive quality feedback if the codebase does not yet meet licensing requirements.<br> Improve repositories based on the recommendations and resubmit them for evaluation.<br> Select which qualifying repositories you want to make available for AI training.<br> Earn compensation when your code is used under an approved licensing arrangement.<br> Compensation For standard non-exclusive licensing , codebases are currently valued at: $100 per 1 million tokens of source code $40 per 1 million tokens of Git history Each repository displays its own token breakdown and estimated licensing value before you decide whether to proceed.<br> Software development agencies, IT/product companies, or independent software engineers that own or control the licensing rights to original code repositories and are authorized to license them for AI training.<br> § You must own the repository or have the legal authority to license its contents .<br> The repository should contain meaningful original software-development work.<br> You must have the authority to connect and submit the repository for analysis.<br> The code must not contain third-party material that you are not permitted to sublicense.<br> Repositories must meet the platform's quality and technical requirements before licensing.<br> You must be able to verify repository ownership and relevant licensing rights if requested.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br>We are currently recruiting an IT Support Coordinator to join our Global IT team.<br>This is a remote position open to candidates based in RI countries of operation ideally Jordan, Syria, Lebanon, Yemen, Palestine or T rkiye.<br>At Relief International, we are committed to building a representative, inclusive and authentic workplace. We strongly encourage applications from candidates from minoritized backgrounds those who bring lived experience of the contexts in which we work.<br>This role is classified as requiring standard pre-employment checks.<br>About Relief International<br>Relief International is an international non-profit organization that partners with communities impacted by conflict, climate change and disaster to save lives, build greater resilience and promote long-term health and wellbeing. We work in countries across Africa, Asia, and the Middle East, providing Health and Nutrition, WASH (Water, Sanitation, and Hygiene), Education and Livelihoods programming that creates the foundation for community resilience.<br>About the Opportunity<br>The role provides direct IT support to Jordan, Lebanon, Syria, T rkiye, Palestine, and Yemen, while also contributing to the global IT support function, including support for Sudan and Global Teams. Operating in complex, high-context environments with limited IT infrastructure in some locations, the position requires a high degree of autonomy, problem-solving, adaptability, and the ability to deliver reliable IT services across multiple countries.<br>The IT Support Coordinator ensures effective, timely, and compliant IT services for multiple RI country programs and global operations. The role delivers advanced technical troubleshooting, system access management, software provisioning, and IT capacity building across multiple high-risk operating environments. It also serves as the primary IT focal point for countries without local IT staff and as a backup to existing country IT roles.<br>Your Responsibilities<br>This role includes the following responsibilities.<br>• Provide advanced IT support across multiple RI country programs, resolving complex issues related to Microsoft 365, SharePoint, OneDrive, user access, software applications, and business systems.<br>• Act as the primary IT focal point for designated country offices, ensuring reliable and timely support in locations with limited or no local IT presence while maintaining business continuity.<br>• Manage user accounts, system access, permissions, and onboarding activities, ensuring secure and compliant access to RI systems and platforms.<br>• Support and mentor country IT staff and focal points, delivering guidance, training, and practical assistance to strengthen IT service delivery and compliance with RI policies.<br>• Coordinate software licensing, technology procurement, and asset management processes, ensuring compliance with organizational policies, donor requirements, and security standards.<br>• Monitor and maintain regional IT infrastructure and network devices, supporting cybersecurity controls, system integrity, and adherence to approved security baselines.<br>• Partner with country and global teams to identify technology solutions that improve operational effectiveness, support humanitarian programming, and enhance user experience across RI s global operations.<br>About You<br>You will bring the following experience and skills.<br>• Proven experience in IT support across multiple locations.<br>• Strong understanding of Microsoft 365, SharePoint, OneDrive, and Windows environments.<br>• Experience with software licensing and vendor coordination.<br>• Strong troubleshooting and problem-solving skills.<br>• Ability to work in complex, high-risk, and multi-cultural environments.<br>• Experience in NGO or humanitarian IT support would be a bonus.<br>• Familiarity with Starlink systems and portal management preferred.<br>• Arabic language skills preferred.<br>Research shows that women and people of colour are less likely to apply to jobs, unless they meet every single requirement. If you re excited about this role, but your experience doesn t align with every criteria described, we encourage you to apply anyway, you could be exactly what we need!<br>How to apply<br>To apply for this post, click on the Apply button in the job advert page .<br>• You will be asked to upload a CV and Cover Letter .<br>• The cover letter should be one page, and explain why you are interested in this post with Relief International and how your skills and experience make you a good fit.<br>Closing Date<br>We will be reviewing applicants on a rolling basis, please apply today as we may withdraw the position from the jobs board before the closing date.<br>As a humanitarian organization, Relief International is committed to the safeguarding of all those we come into contact with through our work. We are committed to the core humanitarian principles regarding prevention of sexual exploitation and abuse. Relief International expects all staff and volunteers to share this commitment and uphold the values and behaviors outlined in the Code of Conduct.<br>Recruitment to all roles in Relief International include a criminal records self-declaration, references, and other pre-employment checks, which may include police and qualifications checks.<br>Due to the nature of this role, we will be reviewing applications on an ongoing basis and the role might be filled and closed before the closing date. Early applications are encouraged.<br></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide end-user IT support and manage IT service processes in alignment with ITIL best practices. Implement and maintain global IT standards within the local business environment. Manage and support IT infrastructure, including on-premise and cloud-based systems. Oversee daily operations of systems, networks, and business applications to ensure availability and reliability. Coordinate and support IT projects at local, regional, and global levels. Provide technical support for operational systems and business-critical applications. Promote cybersecurity awareness and ensure compliance with secure working practices. Support IT audits, compliance activities, and follow-up actions. Manage vendor relationships, contracts, IT services, budgets, and operational expenses. Coordinate with global IT support teams, including SOC, NOC, and other technical service functions. Participate in technical change management activities and support the deployment of new technologies. Provide IT support across multiple branches, offices, and operational sites. Monitor system performance, troubleshoot issues, and implement effective solutions. Support network and infrastructure improvements, including LAN, WAN, and SD-WAN environments. Assist in maintaining data security, reporting processes, and IT governance requirements.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div><p>Bachelor s degree in Information Technology, Computer Science, or a related field.</p><p>5 7 years of relevant IT experience in infrastructure, systems administration, and end-user support.</p><p>Experience in a multi-site or international business environment is preferred.</p><p>Knowledge of IT service management processes and ITIL frameworks.</p><p>Strong technical knowledge of:</p><ul><li>Windows Server and Desktop operating systems</li><li>Active Directory, DNS, and DHCP</li><li>LAN, WAN, SD-WAN, and network infrastructure</li><li>Firewalls and general cybersecurity practices</li><li>Cloud and SaaS technologies, including Microsoft 365 and Azure fundamentals</li><li>Telephony and communication systems</li></ul><p>Experience supporting business applications and operational systems.</p><p>Exposure to IT audits, compliance requirements, and security standards.</p><p>Experience managing vendors, contracts, and IT budgets.</p><p>Strong analytical, troubleshooting, and problem-solving skills.</p><p>Excellent organizational and communication skills.</p><p>Strong English communication skills, both written and verbal.</p><p>Ability to work effectively in a fast-paced, multi-location environment.</p><p>Experience in the shipping, logistics, or transportation industry is considered an advantage.</p></div><p></p></section>

<p><h4>About Noema Consulting</h4> <p>Noema stands as a reliable partner, delivering cutting-edge IT solutions and outstanding service to organizations across diverse industries, with a special emphasis on banking. Leveraging deep expertise in digital transformation, data analytics & AI, SAP solutions, and quality assurance & support, Noema empowers clients to streamline processes, make smarter decisions, and drive sustainable business growth at an accelerated pace.</p> <h4>The role</h4> <p>The senior frontend software engineer designs, builds, and maintains complex, high-quality web applications, working closely with cross-functional teams to deliver exceptional user experiences. The role also involves contributing to key architectural decisions, leading technical initiatives, and mentoring junior team members to drive excellence across the front-end development process.</p> <h4>Key responsibilities</h4> <ul> <li>Design, develop, and maintain responsive and user-friendly web applications using modern JavaScript frameworks (React).</li> <li>Lead the design of frontend architecture, ensuring scalability, maintainability, and high performance while following best practices and industry standards.</li> <li>Collaborate closely with product managers, UX/UI designers, and backend developers to translate business requirements into technical solutions.</li> <li>Conduct code reviews to maintain high code quality, consistency, and adherence to development standards.</li> <li>Mentor junior developers and provide guidance on best practices, problem-solving, and professional development.</li> <li>Optimize applications for maximum speed, performance, and scalability across devices and browsers.</li> <li>Develop and maintain unit and integration tests and troubleshoot issues when they arise.</li> <li>Stay up to date with emerging front-end technologies, tools, and trends to continuously improve development practices.</li> <li>Work with design systems and component libraries to ensure consistency and reusability across projects.</li> <li>Participate actively in Agile ceremonies, including sprint planning, stand-ups, and retrospectives.</li> </ul> <h4>Requirements</h4> <h5>Experience</h5> <ul> <li>5+ years in front-end development, delivering complex and scalable web applications.</li> <li>Strong background in designing, building, and maintaining modern web solutions with a strong user experience focus.</li> <li>Experience contributing to front-end architecture decisions around scalability, maintainability, and performance.</li> <li>Involvement in translating requirements into technical solutions in collaboration with product, design, and backend teams.</li> <li>Experience conducting code reviews and supporting engineering quality across the codebase.</li> </ul> <h5>Educational background</h5> <p>Bachelor’s or master’s degree in computer science, software engineering, or a related discipline.</p> <h5>Key competencies</h5> <ul> <li>Strong frontend expertise in React, core frontend technologies, state management, tooling, and build systems.</li> <li>Ability to build scalable, maintainable, high-performing, and user-focused web applications.</li> <li>Solid knowledge of responsive development, API integration, testing, performance, SEO, accessibility, and reliability.</li> <li>Experience with design systems, reusable components, and component libraries.</li> <li>Strong analytical thinking, problem-solving, and ability to translate requirements into technical solutions.</li> <li>Ownership, accountability, reliability, and commitment to high-quality delivery.</li> <li>Clear communication and effective collaboration with product, design, backend, and cross-functional teams.</li> <li>Agile mindset, technical guidance, code review, and knowledge sharing.</li> <li>Continuous improvement mindset with focus on code quality, performance, and team practices.</li> <li>Digital mindset, openness to AI tools, remote collaboration, self-management, and global/cultural awareness.</li> </ul> <h4>Benefits</h4> <ul> <li>A fully remote work environment.</li> <li>The opportunity to contribute to international projects for global clients.</li> <li>A collaborative, multicultural team setting.</li> <li>The chance to take ownership and make a real impact.</li> <li>Exposure to experienced professionals and high-quality delivery standards.</li> <li>A culture built on collaboration, professionalism, and continuous improvement.</li> </ul></p><p></p>

<p><h4>About Noema Consulting</h4> <p>Noema stands as a reliable partner, delivering cutting-edge IT solutions and outstanding service to organizations across diverse industries, with a special emphasis on banking. Leveraging deep expertise in digital transformation, data analytics & AI, SAP solutions, and quality assurance & support, Noema empowers clients to streamline processes, make smarter decisions, and drive sustainable business growth at an accelerated pace.</p> <h4>The role</h4> <p>The senior frontend software engineer designs, builds, and maintains complex, high-quality web applications, working closely with cross-functional teams to deliver exceptional user experiences. The role also involves contributing to key architectural decisions, leading technical initiatives, and mentoring junior team members to drive excellence across the front-end development process.</p> <h4>Key responsibilities</h4> <ul> <li>Design, develop, and maintain responsive and user-friendly web applications using modern JavaScript frameworks (React).</li> <li>Lead the design of frontend architecture, ensuring scalability, maintainability, and high performance while following best practices and industry standards.</li> <li>Collaborate closely with product managers, UX/UI designers, and backend developers to translate business requirements into technical solutions.</li> <li>Conduct code reviews to maintain high code quality, consistency, and adherence to development standards.</li> <li>Mentor junior developers and provide guidance on best practices, problem-solving, and professional development.</li> <li>Optimize applications for maximum speed, performance, and scalability across devices and browsers.</li> <li>Develop and maintain unit and integration tests and troubleshoot issues when they arise.</li> <li>Stay up to date with emerging front-end technologies, tools, and trends to continuously improve development practices.</li> <li>Work with design systems and component libraries to ensure consistency and reusability across projects.</li> <li>Participate actively in Agile ceremonies, including sprint planning, stand-ups, and retrospectives.</li> </ul> <h4>Requirements</h4> <h5>Experience</h5> <ul> <li>5+ years in front-end development, delivering complex and scalable web applications.</li> <li>Strong background in designing, building, and maintaining modern web solutions with a strong user experience focus.</li> <li>Experience contributing to front-end architecture decisions around scalability, maintainability, and performance.</li> <li>Involvement in translating requirements into technical solutions in collaboration with product, design, and backend teams.</li> <li>Experience conducting code reviews and supporting engineering quality across the codebase.</li> </ul> <h5>Educational background</h5> <p>Bachelor’s or master’s degree in computer science, software engineering, or a related discipline.</p> <h5>Key competencies</h5> <ul> <li>Strong frontend expertise in React, core frontend technologies, state management, tooling, and build systems.</li> <li>Ability to build scalable, maintainable, high-performing, and user-focused web applications.</li> <li>Solid knowledge of responsive development, API integration, testing, performance, SEO, accessibility, and reliability.</li> <li>Experience with design systems, reusable components, and component libraries.</li> <li>Strong analytical thinking, problem-solving, and ability to translate requirements into technical solutions.</li> <li>Ownership, accountability, reliability, and commitment to high-quality delivery.</li> <li>Clear communication and effective collaboration with product, design, backend, and cross-functional teams.</li> <li>Agile mindset, technical guidance, code review, and knowledge sharing.</li> <li>Continuous improvement mindset with focus on code quality, performance, and team practices.</li> <li>Digital mindset, openness to AI tools, remote collaboration, self-management, and global/cultural awareness.</li> </ul> <h4>Benefits</h4> <ul> <li>A fully remote work environment.</li> <li>The opportunity to contribute to international projects for global clients.</li> <li>A collaborative, multicultural team setting.</li> <li>The chance to take ownership and make a real impact.</li> <li>Exposure to experienced professionals and high-quality delivery standards.</li> <li>A culture built on collaboration, professionalism, and continuous improvement.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Summary </b>: We are seeking an experienced Information Systems Manager with a strong technical background in full-stack development and team leadership. The role involves leading a team of developers, driving the design and delivery of scalable web applications, and ensuring alignment between technical execution and business objectives. The ideal candidate will combine hands-on expertise with leadership capabilities and a solid understanding of enterprise systems, including ERP environments.</p><p>Key Responsibilities :</p><ul><li>Leadership &amp; Team Management<ul><li>Lead, mentor, and manage a team of software developers.</li><li>Provide technical guidance, coaching, and performance support.</li><li>Foster a collaborative and high-performance team culture.</li><li>Track team progress, identify risks, and ensure timely delivery.</li></ul></li><li>Technical Delivery<ul><li>Design, develop, and maintain scalable web applications.</li><li>Lead architectural discussions and contribute to technical decision-making.</li><li>Ensure adherence to coding standards, best practices, and development processes.</li><li>Conduct code reviews and enforce quality standards.</li></ul></li><li>Collaboration &amp; Communication<ul><li>Act as the primary liaison between development teams and other technical/business teams.</li><li>Collaborate with Product Management to define requirements and technical solutions.</li><li>Work closely with QA teams to ensure quality, testing coverage, and defect resolution.</li><li>Support production environments by troubleshooting and resolving technical issues.</li></ul></li><li>Process &amp; Continuous Improvement<ul><li>Drive Agile practices and improve development workflows.</li><li>Promote knowledge sharing and continuous improvement within the team.</li><li>Maintain proper documentation and system standards.</li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5+ years of professional experience in full-stack web development.</li><li>2+ years of experience in a leadership or team management role.</li><li>Proven experience in delivering scalable applications in environments.</li><li>Experience working with cross-functional teams and product stakeholders.</li><li>Good knowledge of ERP systems and enterprise integrations.</li><li><strong>Technical Skills</strong><ul><li><strong>Frontend</strong><ul><li>Advanced expertise in Angular:<ul><li>Component-based architecture</li><li>RxJS</li><li>State management</li><li>Modular design</li><li>Unit testing</li></ul></li></ul></li><li><strong>Backend</strong><ul><li>Strong experience with .NET Core:<ul><li>RESTful APIs</li><li>Microservices architecture</li><li>Authentication &amp; authorization</li><li>Integration layers</li></ul></li></ul></li><li><strong>Architecture</strong><ul><li>Experience in microservices design:<ul><li>API gateways</li><li>Service communication</li><li>Distributed systems patterns</li></ul></li><li><strong>Database</strong><ul><li>Strong knowledge of MS SQL Server (MSSQL):<ul><li>Database design</li><li>Stored procedures</li><li>Query optimization</li><li>Performance tuning</li></ul></li></ul></li></ul></li><li><strong>Additional</strong><ul><li>Experience with automated testing frameworks.</li><li>Strong understanding of software development best practices.</li></ul></li></ul></li><li><strong>Soft Skills</strong><ul><li>Strong leadership and mentoring abilities.</li><li>Excellent communication skills (technical &amp; non-technical).</li><li>Problem-solving mindset with focus on performance and quality.</li><li>Ability to manage multiple projects and priorities.</li><li>Strong attention to detail and documentation practices.</li></ul></li><li><strong>Additional Strengths (Preferred)</strong><ul><li>Experience working with UI/UX teams to deliver user-friendly solutions.</li><li>Ability to drive engineering excellence and process improvements.</li></ul></li><li><strong>Education</strong> : (Bachelor s degree in Computer Science, Information Systems, or related field.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: 1.<br> AI Strategy and Use Case Development Identify high value AI opportunities across customer experience, fraud detection, KYC, operations automation, risk management, compliance, customer support, marketing, analytics, and internal productivity.<br> Work with business and technology stakeholders to evaluate AI ideas based on business value, feasibility, data readiness, cost, risk, and implementation complexity.<br> Build and maintain an AI use case pipeline with clear prioritization, expected impact, ownership, and delivery roadmap.<br> 2. Solution Design and Technical Leadership Translate business problems into practical AI solution designs, including LLM based solutions, RAG, workflow automation, predictive models, document intelligence, image analysis, and intelligent agents.<br> Lead technical evaluation of AI platforms, models, tools, APIs, and vendors.<br> Define the right architecture for each use case, balancing accuracy, cost, latency, security, scalability, and maintainability.<br> Guide engineering teams on AI integration patterns, APIs, model deployment, observability, testing, and production readiness.<br> 3. Proof of Concept and Production Delivery Lead AI proof of concepts from problem framing to testing and business validation.<br> Define success metrics for each AI use case, including accuracy, automation rate, cost saving, fraud reduction, customer experience improvement, or operational efficiency.<br> Ensure successful use cases are transitioned from PoC to production with proper governance, monitoring, documentation, and support model.<br> Avoid AI for the sake of AI by ensuring every solution has a clear business case and measurable value.<br> 4. AI Governance, Risk, and Compliance Establish practical AI governance standards covering data privacy, security, responsible AI, model risk, explainability, auditability, and human in the loop controls.<br> Work with Information Security, Risk, Compliance, Legal, and Internal Audit to ensure AI solutions are aligned with regulatory and internal control requirements.<br> Evaluate AI solutions for data leakage, hallucination risk, bias, misuse, operational risk, and vendor dependency.<br> Define approval gates for AI use cases before they are deployed into production.<br> 5. Data and Platform Readiness Assess the availability, quality, and accessibility of data required for AI use cases.<br> Work with data, application, infrastructure, and security teams to improve AI readiness across ZainCash platforms.<br> Support the creation of reusable AI capabilities, such as document processing, knowledge search, customer support assistants, fraud signals, workflow automation, and internal copilots.<br> Promote reusable patterns instead of isolated experiments.<br> 6. Vendor and Partner Evaluation Evaluate AI vendors, cloud AI services, local models, open source frameworks, and specialized fintech AI solutions.<br> Run structured vendor assessments covering technical fit, security, data residency, cost, integration effort, support, and long term sustainability.<br> Support procurement and management in making informed build versus buy decisions.<br> 7. Team Enablement and Knowledge Sharing Mentor engineers, analysts, product owners, and business teams on practical AI usage.<br> Create awareness sessions, internal guidelines, and reusable templates for AI opportunity assessment.<br> Support the development of internal AI capabilities and reduce dependency on external vendors where possible.<br> Bachelor degree in Computer Science, Software Engineering, Data Science, AI, or a related technical field.<br> 8 plus years of overall technology experience, with at least 3 years in AI, machine learning, data science, or advanced analytics.<br> Strong hands on understanding of modern AI concepts, including LLMs, RAG, embeddings, prompt engineering, AI agents, computer vision, document AI, predictive analytics, and MLOps.<br> Strong software engineering background, preferably with Python and API based system integration.<br> Experience designing and delivering production grade AI or data driven solutions.<br> Good understanding of cloud AI services, managed ML platforms, open source AI frameworks, and model deployment approaches.<br> Strong understanding of data privacy, security, responsible AI, and model governance.<br> Ability to communicate clearly with both technical and non technical stakeholders.<br> Strong problem solving skills and ability to challenge unclear or low value AI ideas.<br> Preferred Qualifications: Experience in fintech, banking, payments, telecom, financial services, or regulated industries.<br> Experience with fraud detection, KYC automation, AML support, customer service automation, or transaction analytics.<br> Experience with Arabic language AI use cases, OCR, document processing, or image based verification.<br> Experience with OpenShift, Kubernetes, microservices, API gateways, CI/CD, and enterprise integration.<br> Experience evaluating AI vendors and preparing business cases for technology investment.<br> Knowledge of data platforms, data pipelines, BI, and analytics environments.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>Key Responsibilities</strong></p><br><br><ul><li><p>On-Ground Infrastructure Support: Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks.</p><br><br></li><li><p>Ticket-Driven Workflow: Manage all support activities strictly through the ticketing system. Ensure every issue—whether an infrastructure fault or a user request—is properly logged, categorized, prioritized, and tracked from initiation to resolution.</p><br><br></li><li><p>User Experience Optimization: Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity.</p><br><br></li><li><p>Asset Management: Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system.</p><br><br></li><li><p>Operational Alignment: Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards.</p><br><br></li></ul><p>Technical Skills&nbsp;</p><br><br><ul><li><p>Infrastructure &amp; Networking: Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing.</p><br><br></li><li><p>Ticketing &amp; SLA Management: Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance.</p><br><br></li><li><p>Asset Management Systems: Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses.</p><br><br></li><li><p>AI Knowledge: Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</p><br><br></li></ul><br>What you need to be successful<br><ul><li><p>Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.</p><br><br></li><li><p>ITIL Foundation certification (or higher) is highly preferred / required.</p><br><br></li><li><p>Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial.</p><br><br></li><li><p>Experience: 2–4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><br><br></li></ul><br>Who we are<br><p><strong>A little bit about talabat</strong><br> talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat’s success expanded to the rest of the GCC region, Egypt &amp; Jordan, making it the largest and most popular food ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands of orders every day. We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and operations in 40+ countries.<br> <br> <strong>Role Overview</strong><br> <br> We are seeking a highly professional IT Support Specialist based in Jordan to provide critical on-ground infrastructure and technical support. The primary objective of this role is to elevate the Jordan user experience by ensuring high infrastructure availability and seamless technical operations. All support activities, from infrastructure troubleshooting to daily user requests, will strictly follow our established ticketing system workflow to ensure SLA compliance, tracking, and continuous service improvement</p><br><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>Key Responsibilities</strong></p><br><br><ul><li><p>On-Ground Infrastructure Support: Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks.</p><br><br></li><li><p>Ticket-Driven Workflow: Manage all support activities strictly through the ticketing system. Ensure every issue—whether an infrastructure fault or a user request—is properly logged, categorized, prioritized, and tracked from initiation to resolution.</p><br><br></li><li><p>User Experience Optimization: Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity.</p><br><br></li><li><p>Asset Management: Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system.</p><br><br></li><li><p>Operational Alignment: Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards.</p><br><br></li></ul><p>Technical Skills&nbsp;</p><br><br><ul><li><p>Infrastructure &amp; Networking: Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing.</p><br><br></li><li><p>Ticketing &amp; SLA Management: Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance.</p><br><br></li><li><p>Asset Management Systems: Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses.</p><br><br></li><li><p>AI Knowledge: Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</p><br><br></li></ul><br>What you need to be successful<br><ul><li><p>Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.</p><br><br></li><li><p>ITIL Foundation certification (or higher) is highly preferred / required.</p><br><br></li><li><p>Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial.</p><br><br></li><li><p>Experience: 2–4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><br><br></li></ul><br>Who we are<br><p><strong>A little bit about talabat</strong><br> talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat’s success expanded to the rest of the GCC region, Egypt &amp; Jordan, making it the largest and most popular food ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands of orders every day. We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and operations in 40+ countries.<br> <br> <strong>Role Overview</strong><br> <br> We are seeking a highly professional IT Support Specialist based in Jordan to provide critical on-ground infrastructure and technical support. The primary objective of this role is to elevate the Jordan user experience by ensuring high infrastructure availability and seamless technical operations. All support activities, from infrastructure troubleshooting to daily user requests, will strictly follow our established ticketing system workflow to ensure SLA compliance, tracking, and continuous service improvement</p><br><br><br> <br><br> </div>