Document Controller

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare and distribute room assignments to housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb’ rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb’ list. Complete required housekeeping paperwork.</p> <p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.</p> <p>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine</p><p></p>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.</p> <p>Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. Set up proper billing accounts according to accounting policies.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’</p><p></p>

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation</p><p></p>

<p><h4>Position summary</h4> <p>Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare and distribute room assignments to housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required housekeeping paperwork.</p> <p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><u>About the job</u></strong></p> <p><span>The Appearance and Dress Code Senior Officer is responsible for ensuring and maintaining Royal Jordanian's grooming, appearance, and uniform standards across all frontline teams. they Conduct appearance inspections, provide guidance and feedback, and supports grooming initiatives to ensure a consistent, polished, and professional brand image.</span></p> <p><span>&nbsp;</span></p> <p><strong><u>Duties &amp; Responsibilities:</u></strong></p> <ul> <li>Conduct routine and random grooming inspections.</li> <li>Deliver coaching and constructive feedback.</li> <li>Organize and conduct grooming, etiquette, wellness, and image awareness sessions.</li> <li>Prepare daily, weekly, monthly, and ad hoc reports.</li> <li>Document observations, trends, and development opportunities.</li> <li>Collaborate with operational departments and stakeholders to ensure alignment with corporate grooming and image standards</li> <li>Participate in audits, special projects, and corporate initiatives.</li> <li>Recommend enhancements aligned with aviation and hospitality best practices.</li> </ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul> <li>Excellent communication and interpersonal skills.</li> <li>Professional presence and grooming standards.</li> <li>Strong attention to detail and observation skills.</li> <li>Customer-focused mindset.</li> <li>Problem-solving and decision-making abilities.</li> <li>Integrity, professionalism, and confidentiality.</li> <li>Flexibility and ability to work under pressure.</li> </ul></div>

<p> <strong>About the Role:</strong> <br>We are looking for a Data QA &amp; AI Testing Engineer to join our team and support the quality, reliability, and performance of our data, AI, and machine learning solutions. This role is suitable for someone with a strong interest in data quality, software testing, automation, and emerging AI technologies. The candidate will work closely with Data Scientists, Data Engineers, and ML Engineers to validate data pipelines, test AI/ML solutions, identify issues, and improve overall product quality.</p> <p> </p> <p> <strong>Responsibilities:</strong> </p> <ul> <li> <strong>Data Quality &amp; Testing:</strong> Execute data quality checks to validate data accuracy, completeness, and consistency. Perform source-to-target validation and reconciliation, investigate data anomalies using SQL and Python, and support regression testing for data pipelines and production solutions.</li> <li> <strong>Test Automation:</strong> Develop, maintain, and execute automated test cases using Python and testing frameworks such as PyTest. Contribute to improving existing automation frameworks and reducing manual testing efforts.</li> <li> <strong>AI &amp; Machine Learning Testing: </strong>Validate AI/ML model outputs against expected business requirements, identify inconsistencies, and support testing activities related to model accuracy, reliability, and data quality.</li> <li> <strong>Generative AI &amp; LLM Testing:</strong> Perform prompt-based and scenario-based testing for GenAI, LLM, and RAG applications. Evaluate responses for accuracy, relevance, and consistency, and identify issues such as hallucinations and unexpected model behavior.</li> <li> <strong>AI Tools &amp; Workflows:</strong> Work with AI-assisted development tools and existing AI agent configurations. Understand and use prompt instructions, skills files, and MCP integrations as part of AI-powered testing workflows.</li> <li> <strong>Collaboration: </strong>Work closely with Data Scientists, Data Engineers, ML Engineers, and Product teams to understand requirements, prepare test scenarios, execute testing, document defects, and support root-cause analysis.</li> </ul> <p> </p> <p> <strong>Being you @ Almosafer:</strong> <br>At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way. Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.</p> <p> </p> <p>Here, you will find:<br>A purpose-led workplace where your ideas can create real impact<br>Ongoing learning and development to help you grow with intention<br>Recognition that celebrates your wins, both big and small<br>A community built on trust, curiosity, and shared momentum</p> <p> </p> <p>No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.</p><p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor's degree in Computer Science, Data Science, Engineering, or a related field.</li> <li>2 4 years of experience in Software QA, Data QA, Data Engineering, or a related technical role.</li> <li>Good programming skills in Python and SQL.</li> <li>Practical experience with automated testing frameworks, preferably PyTest or similar tools.</li> <li>Understanding of data quality concepts, data validation, and basic machine learning fundamentals.</li> <li>Basic understanding of prompt engineering and experience testing AI/LLM-based applications.</li> <li>Familiarity with AI agent workflows, including skills files, configuration, and instruction files.</li> <li>Familiarity with MCP (Model Context Protocol) and its role in AI/LLM integrations.</li> <li>Exposure to Claude Code or similar AI-assisted development tools.</li> <li>Strong analytical, problem-solving, and communication skills.</li> <li>Ability to investigate issues, document findings, and work collaboratively within a technical team.</li> <li>Practical exposure to Generative AI, LLM applications, or RAG architecture.</li> <li>Familiarity with AI evaluation tools such as Ragas, TruLens, or DeepEval.</li> <li>Basic understanding of LLM concepts, hallucinations, model accuracy, and data/model drift.</li> <li>Exposure to AI platforms such as OpenAI, Anthropic, or Llama.</li> <li>Familiarity with cloud platforms such as AWS, Azure, or GCP.</li> <li>Basic understanding of CI/CD processes and automated test execution.</li> </ul>

<p> <strong>Responsibilities</strong> </p> <ul> <li>Conduct IT audits to assess the effectiveness of information technology controls, systems, and related processes.</li> <li>Evaluate IT general controls, including user access management, system changes, IT operations, and data backup procedures.</li> <li>Assess information security controls, data protection practices, and system configurations to identify potential vulnerabilities and risks.</li> <li>Review IT policies, procedures, and documentation to ensure compliance with internal requirements and applicable regulations.</li> <li>Identify IT control weaknesses, security gaps, and technology-related risks, and recommend appropriate corrective actions.</li> <li>Evaluate access permissions, segregation of duties, and controls over critical business applications and information systems.</li> <li>Assess the effectiveness of IT disaster recovery plans, business continuity procedures, and backup and recovery processes.</li> <li>Assist in preparing IT audit plans, testing procedures, working papers, and reports documenting findings and recommendations.</li> <li>Follow up on identified audit findings and monitor the implementation of corrective actions.</li> <li>Support assessments of compliance with relevant IT standards, security frameworks, and regulatory requirements.</li> <li>Collaborate with IT, Information Security, Risk, Compliance, and other departments to strengthen technology controls and improve IT risk management practices.</li> </ul> <p> <strong>Qualifications</strong> </p> <ul> <li>Bachelor s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.</li> <li>1 to 4 years of relevant experience in IT auditing, information security, IT risk management, systems administration, or technology assurance.</li> <li>Basic knowledge of IT general controls, information security principles, and technology risk assessment.</li> <li>Familiarity with access management, change management, IT operations, databases, and system controls.</li> <li>Understanding of IT governance frameworks and security standards, such as COBIT and ISO 27001, is an advantage.</li> <li>Strong analytical, technical, and problem-solving skills, with the ability to identify control weaknesses and assess technology risks.</li> <li>Proficiency in Microsoft Office, particularly Excel; familiarity with audit tools, IT systems, or data analysis tools is an advantage.</li> <li>Excellent communication and report-writing skills, with the ability to document technical findings clearly.</li> <li>Strong attention to detail, integrity, professional ethics, and organizational skills.</li> <li>Ability to work collaboratively with technical and non-technical stakeholders while meeting deadlines.</li> <li>Professional certifications such as CISA (Certified Information Systems Auditor), CISM (Certified Information Security Manager), or CompTIA Security+, or progress toward obtaining them, are an advantage.</li> </ul> <p> </p> Required Skills <ul> <li>Auditing</li> <li>Change Management</li> <li>Reporting</li> <li>Risk Management</li> <li>Documentation </li> </ul> Job Details <ul> <li> Location Amman - Jordan </li> <li>Industry Information &amp; Communication Technologies </li> <li> Job Type Full-Time </li> <li> Degree Bachelor </li> <li>Experience 1 - 4 </li> <li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.</li> <li>1 to 4 years of relevant experience in IT auditing, information security, IT risk management, systems administration, or technology assurance.</li> <li>Basic knowledge of IT general controls, information security principles, and technology risk assessment.</li> <li>Familiarity with access management, change management, IT operations, databases, and system controls.</li> <li>Understanding of IT governance frameworks and security standards, such as COBIT and ISO 27001, is an advantage.</li> <li>Strong analytical, technical, and problem-solving skills, with the ability to identify control weaknesses and assess technology risks.</li> <li>Proficiency in Microsoft Office, particularly Excel; familiarity with audit tools, IT systems, or data analysis tools is an advantage.</li> <li>Excellent communication and report-writing skills, with the ability to document technical findings clearly.</li> <li>Strong attention to detail, integrity, professional ethics, and organizational skills.</li> <li>Ability to work collaboratively with technical and non-technical stakeholders while meeting deadlines.</li> <li>Professional certifications such as CISA (Certified Information Systems Auditor), CISM (Certified Information Security Manager), or CompTIA Security+, or progress toward obtaining them, are an advantage.</li> </ul>

<p><h4>Position summary</h4> <p>Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review, track, and accommodate requests for room or check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up and process all guest check-ins and check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p>Key Responsibilities:<br>Design and execute test cases, test scenarios, and test plans.<br>Perform functional, regression, integration, and system testing.<br>Identify, document, track, and verify software defects.<br>Collaborate with developers, business analysts, and other stakeholders to understand requirements and ensure proper test coverage.<br>Participate in requirements and design reviews to identify potential quality issues early.<br>Support user acceptance testing and production validation activities.<br>Maintain clear documentation of test results, defects, and testing activities.<br>Ensure software solutions meet business requirements, quality standards, and banking-related expectations.<br>Contribute to continuous improvement of QA processes and testing practices.</p><p><strong>Desired Candidate Profile</strong></p><p>Requirements:<br>Bachelor s degree in Computer Science, Software Engineering, Information Technology, or a related field.<br>2 5 years of experience in software quality assurance/testing.<br>Previous experience in the banking sector is required.<br>Strong understanding of software testing methodologies and SDLC.<br>Experience with test case design, execution, defect tracking, and reporting.<br>Strong analytical and problem-solving skills.<br>Good communication and collaboration skills.<br>Ability to work effectively in a fast-paced, team-oriented environment.</p>

<p><h4>Position summary</h4> <p>Mend, repair, and alter guest clothing and employee uniforms by hand stitching, applying adhesive patches, or using a sewing machine. Distribute clean uniforms to personnel according to company specifications. Send damaged uniforms to appropriate location (e.g., seamstress, housekeeping, outside vendor) for repair. Document guest requests for laundry/dry cleaning, minor repair, and pressing of garments in accordance with company specifications. Record assigned and unassigned uniforms as they are distributed, returned, or cleaned. Inspect uniforms for damage and remove substandard uniforms from circulation and issue replacements.</p> <p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine</p><p></p>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.</p> <p>Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set up proper billing accounts according to accounting policies.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Mend, repair, and alter guest clothing and employee uniforms by hand stitching, applying adhesive patches, or using a sewing machine. Distribute clean uniforms to personnel according to company specifications. Send damaged uniforms to appropriate location (e.g., seamstress, housekeeping, outside vendor) for repair. Document guest requests for laundry/dry cleaning, minor repair, and pressing of garments in accordance with company specifications. Record assigned and unassigned uniforms as they are distributed, returned, or cleaned. Inspect uniforms for damage and remove substandard uniforms from circulation and issue replacements.</p> <p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Us:</b></p><p>Angstrom is a Medical Billing and Revenue Cycle Management (RCM) company based in Amman, Jordan, delivering exceptional services to healthcare providers across the U.S. Our culture is built on integrity, ownership, teamwork, continuous learning, and excellence, empowering every team member. Together, we strive to build lasting partnerships with our clients while investing in our team’s growth and success, creating rewarding career opportunities within our community.&nbsp;</p><p>&nbsp;</p><p><b>Job Summary:</b></p><p>We are seeking a detail-oriented and highly organized professional to join our growing U.S. Medical Billing operations team in Amman, Jordan. In this role, you will receive training to manage and ensure healthcare providers are properly credentialed and enrolled with commercial and government insurance plans, helping to support uninterrupted patient care and timely reimbursement. The ideal candidate is proactive, possesses an exceptional eye for detail, is committed to accuracy, and thrives in a fast-paced environment. If you have a learning mindset, a can-do attitude, and are eager to invest in your professional growth and success, we’d love to have you on our team!&nbsp;</p><p><br></p><p><b>Key Responsibilities:</b></p><ul><li>Provider Enrollment: Manage the full credentialing and re-credentialing process for U.S. physicians and allied healthcare providers across multiple practice groups.</li><li>System Maintenance: Perform ongoing maintenance and attestations on platforms including CAQH, PECOS, Availity, and state Medicaid portals.</li><li>Document Verification: Collect, review, and organize essential provider credentials including state licenses, DEA certificates, malpractice insurance, board certifications.</li><li>Expiration Tracking: Proactively monitor credential expiration dates to ensure zero lapses in provider billing capabilities.</li><li>Payer Outreach: Research payer-specific requirements, conduct professional phone and email outreach to follow up on pending applications, and resolve credentialing issues directly with U.S. insurance carriers.</li><li>Payer &amp; Roster Updates: Assist with provider group additions, terminations, and demographic updates, ensuring providers are properly linked to payer contracts.</li><li>Reporting: Build and maintain detailed credentialing logs across multiple provider groups.&nbsp;</li><li>Contract Management: Analyze and interpret complex U.S. payer contracts, rules, and policy guidelines, ensuring the team remains informed and aligned with active payer requirements.</li><li>Team Collaboration: Update internal billing and practice management teams by sharing network status updates and clarifying contract guidelines.</li><li>Compliance &amp; Confidentiality: Maintain credentialing records while ensuring strict compliance with HIPAA and U.S. healthcare privacy regulations.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>U.S. native English speaker with exceptional verbal and written communication skills, strong grammar proficiency, and professional phone and email etiquette.&nbsp;</li><li>Basic knowledge of the U.S. healthcare system, medical insurances, or medical billing is preferred but not required—training will be provided for the right candidate.</li><li>Exceptional attention to detail, strong organizational skills, and the ability to maintain accuracy, while maintaining confidentiality (HIPAA compliance).&nbsp;</li><li>Strong analytical and problem-solving skills, with the ability to interpret payer policies, contracts, and credentialing guidelines.&nbsp;</li><li>Ability to manage multiple priorities, meet deadlines, and adapt to a fast-paced environment.&nbsp;</li><li>Strong interpersonal skills with a positive attitude, strong work ethic, integrity, and the initiative to take ownership and follow through on commitments.</li><li>Self-motivated with the ability to work independently while collaborating effectively in a team environment.&nbsp;</li><li>Proficiency in Google Workspace (Sheets, Docs, Gmail) and the ability to effectively utilize AI tools to improve productivity.&nbsp;&nbsp;</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title :</b> Regional Operations Assistant MECA (Middle East and Central Asia)</p><p><b>Organization Unit: </b>Operations</p><p><b>Grade:</b> SG 5</p><p><b>Reports To: </b>Regional Operations Manager - MECA</p><p><b>Direct Reports: </b>Liaison Assistant, Office Assistant</p><p><b>Starting Date : </b>ASAP</p><p><b>Contract Duration:</b> The position is offered on a fixed-term contract until <b>30 June 2027</b>, with the possibility of renewal subject to satisfactory performance, continued operational requirements, and the availability of funding.</p><p><br></p><p><b>Mission Objective</b></p><p><b><i>Protestant Agency for Diakonie and Development</i></b><i>(Evangelisches Werk fur Diakonie und Entwicklung- EWDE)</i> – <b><i>Diakonie Katastrophenhilfe (DKH)</i></b><i> - </i>with Type 1 Office in Berlin - Germany, is a humanitarian agency providing funds for emergency aid worldwide. DKH<b><i></i></b>aspires to restore the life and hope of people in dignity. We empower our partners. Together, we invest in preparedness, response, and resilience. We take localization and partnership to the next level <b>[1]</b> by committing and aiming for equitable and long-term partnerships, <b>[2]</b> by shifting power to our partners and communities through transfer of decision-making and funding opportunities, and <b>[3]</b> by amplifying the voices of local partners and communities.</p><p>Since the end of 2021, DKH has been working on reorganizing its global offices, guided by the vision to strengthen regional and local structure: Operative decision-making power will be where operations happen and support DKH’s mission to empower our partners and engage in localized humanitarian assistance. DKH overcomes geographical boundaries and understands itself as one organization.</p><p>DKH’s Middle East and Central Asia Hub, based in Amman, Jordan, provides comprehensive program support to DKH Programs and local partners in the region. The hub also referred to as the MECA Type 2 Office, has four units: <b>[1]</b> Type 3B - Middle East Program (MEP) Unit, <b>[2]</b> Type 4A – Pakistan and Afghanistan <b>3]</b> Type 2 Operations Unit, <b>[3]</b> and Type 2 Program Support Unit </p><p>The Type 2 Operations Unit provides technical and administrative support on the management of financial, administration and human resources (HR) services in the MECA Hub, with more attention being provided but not limited to Amman – Jordan Office. In that capacity, the unit manages the implementation of policies and processes to support DKH Teams in the region in the conduct of DKH’s operations, ensuring that these are aligned with existing Global, Regional and Country program strategies, national legislation and DKH’s global policies, standards and procedures. The Type 2 Operations Unit is also involved in supporting the needs of international staff, as well as coordination with external partners in terms of administrative support, capacity strengthening and control.</p><p>The Regional Operations Assistant, reporting to the Regional Operations Manager - MECA, contributes to the effective functioning of the Asia Hub by supporting the operations including office logistics, procurement, IT coordination, facilities management, staff support, HR administration, and travel arrangements. Acting as a key liaison with vendors and service providers, the role ensures regulatory compliance, operational continuity, and efficient service delivery. Working in close collaboration with the Operations e, and Program teams, the Regional Operations Assistant r supports a well-coordinated, responsive, and compliant Operational environment that enables the organization to fulfill its mission.</p><p><br></p><p><b>Duties And Responsibilities</b></p><p><br></p><ol><li><b>Purpose : EXECUTE INTRICATE TRANSACTIONS</b></li></ol><ul><li>Gather and maintain documentation related to procurement, administrative services, vendor contracts, and office equipment—including the coordination of leased assets such as the office vehicle—to support efficient operations and compliance.</li><li>Review purchase requests, quotations, and service agreements to ensure adherence to procurement guidelines, value-for-money, and operational readiness.</li><li>Compile accurate inventory records and updates on office assets and equipment to ensure accountability and consistency with administrative and financial records.</li><li>Summarize logistical and administrative requirements for onboarding, travel, internal events, and office functions to ensure smooth coordination across teams.</li><li>Examine the condition and use of facilities, IT systems, and leased equipment, identifying operational gaps or needs for maintenance, renewal, or process improvement.</li><li>Assess &nbsp;HR administrative requirements related to work permits, residencies, and visas for international staff, ensuring timely submission and adherence to regulatory requirements.</li></ul><p><br></p><p><b>2. Engagement : INFORM</b></p><ul><li>Inform internal teams and service providers of upcoming logistical or administrative needs to ensure timely delivery of goods, services, and support for daily operations.</li><li>Notify relevant departments of confirmed travel and accommodation arrangements, providing clear logistical details to facilitate staff movement and compliance with travel protocols.</li><li>Explain office procedures and resource availability to newly onboarded staff, supporting a smooth integration process and proper use of administrative systems.</li><li>Communicate routine updates to Finance, HR, and Program teams on procurement status, IT support actions, and office supply levels to maintain operational flow.</li><li>Clarify administrative expectations and coordination processes for regional events or cross-office initiatives, ensuring aligned support and logistical readiness.</li><li>Describe technical issues and IT service needs to the DKH Berlin IT Team, acting as the central point of contact to facilitate timely support and maintain effective digital operations at the Asia Hub.</li><li>Clarify compliance requirements from internal and external actors (e.g., legal advisors, Ministry of Labor, DKH Berlin) and advise internal stakeholders to maintain legal and procedural alignment.</li></ul><p><br></p><p><b>3.Delivery : PRIORITIZE AND SELECT</b></p><ul><li>Process incoming and outgoing administrative documentation to ensure smooth workflow between departments, external service providers, and regulatory bodies, maintaining accuracy and traceability.</li><li>Sequence administrative support tasks and internal communications by priority and urgency, delivering timely assistance across departments based on operational needs.</li><li>Review formal documents requiring Arabic–English translation for completeness and accuracy before submission to local authorities or service providers, supporting effective communication for international staff.</li><li>Validate administrative, HR and financial documentation, including reimbursements and service agreements, by coordinating with Finance and ensuring compliance with internal standards and partner expectations.</li><li>Deliver consistent communication on HR procedures, legal obligations, and administrative processes to ensure all staff remain informed and compliant.</li></ul><p><b><span></span></b></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Target Skills Profile</b></p><p><br></p><p><b>1.Substantive Knowledge : PROFICIENT- Standard knowledge of substantive functions, in increasingly complex or diverse settings.&nbsp;</b></p><ul><li>Solid understanding of administrative procedures including procurement, office logistics, inventory tracking, Jordanian labor law to HR practices, work permits, residencies, visa application processes in Jordan and document management.</li><li>Familiarity with vendor and service contract administration, including renewal timelines, compliance checks, and coordination with finance and procurement teams.</li><li>Knowledge of standard office operations, facilities maintenance, and coordination of travel and accommodation logistics.</li><li>Awareness of basic financial and procurement documentation, such as purchase requests, payment processing, and invoice tracking.</li><li>Understanding of administrative compliance requirements, including local office regulations, basic labor law implications for administration, and internal policies.</li></ul><p><b>2.Communication Skills : PROFICIENT- Standard knowledge of substantive functions, in increasingly complex or diverse settings.&nbsp;</b></p><ul><li>Diplomacy and cultural sensitivity, strong negotiation and conflict resolution skills. </li><li>Excellent communication and interpersonal skills, and the ability to establish and maintain effective working relationship with colleagues, partners, and donors. </li><li>High ethical standards, commitment to the values of the Humanitarian sector.</li></ul><p><b>3.Excutive Skills : PROFICIENT -Standard knowledge of substantive functions, in increasingly complex or diverse settings.&nbsp;</b></p><ul><li>Excellent organizational and time management skills, with the ability to prioritize and organize administrative tasks across competing timelines to maintain operational continuity.</li><li>Strong attention to detail and process execution, with the ability to accurately handle documentation, service requests, and logistical support in accordance with established administrative protocols.</li><li>Proven ability to manage office workflows and records systematically ensuring clear communication and document flow and timely response to internal administrative needs.</li><li>Solid understanding of internal administrative procedures, with experience in reviewing and validating procurement forms, travel logistics, and service contracts to ensure accuracy and &nbsp;compliance with internal procedures.</li><li>Demonstrated ability to coordinate effectively with internal departments and external service providers delivering timely completion of administrative responsibilities with minimal supervision.</li></ul><p><br></p><p><b>4.Targeted Specialized Knowledge</b></p><ul><li>Diploma or bachelor’s degree in business administration, Public Administration, Management, or a related field.</li><li>Certification in Microsoft Office Suite and digital collaboration tools; with demonstrated experience in supporting digitalization of administrative systems.</li><li>Fluency in Arabic and proficiency in English (spoken and written) are required.</li></ul><p><br></p><p><b>Final Comments :</b></p><p><br></p><p>Interested candidates are invited to <b>update their CVs and submit a cover letter through Bayt.com</b>. Applications should clearly demonstrate the candidate’s relevant qualifications, experience, and suitability for the position. <b>Only shortlisted candidates will be contacted for the next stage of the recruitment process.</b></p><p><br></p><p>As part of our commitment to safeguarding, <b>Diakonie Katastrophenhilfe (DKH)</b> is committed to preventing all forms of unwanted behavior in the workplace, including sexual exploitation, abuse and harassment (SEAH), lack of integrity, and financial misconduct. DKH is equally committed to promoting the welfare and safeguarding of children, young people, adults, and affected communities with whom we work. We expect all staff and volunteers to uphold these commitments and adhere to the organization's Code of Conduct.</p><p><br></p><p>Please note that any offer of employment will be subject to satisfactory references and the successful completion of appropriate pre-employment screening, which may include criminal record and terrorism financing checks. DKH also participates in the <b>Inter-Agency Misconduct Disclosure Scheme (MDS)</b>.</p><p><br></p><p>In accordance with this scheme, we will request information from your previous employers regarding any substantiated findings of sexual exploitation, abuse and/or harassment, as well as any related investigations that were ongoing at the time your employment ended.</p><p><br></p><p>By Summitting an application, <b><u>Applicant acknowledge that he/she has read, understood, and accepted these recruitment and safeguarding procedures.</u></b></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p></div>

<p> <strong>Responsibilities</strong> </p> <ul> <li> Test, evaluate, and document financial and operational controls across business processes. </li> <li> Monitor compliance with internal policies, procedures, and approval authority frameworks. </li> <li> Support the implementation and monitoring of payment, authorization, and control procedures. </li> <li> Track and follow up on remediation plans related to control gaps, audit findings, and compliance issues. </li> <li> Support risk assessment activities and control improvement initiatives. </li> <li> Assist in maintaining process documentation, policies, and compliance records. </li> <li> Coordinate with internal and external auditors and support audit activities when required. </li> <li> Promote a culture of compliance, accountability, and continuous improvement across the organization. </li> </ul> <p> <strong>Qualifications</strong> </p> <ul> <li> Bachelor's degree in accounting, Auditing, Finance, or a related field. </li> <li> 4+ years of experience in internal controls, compliance, auditing, risk management, or related functions. </li> <li> Strong experience in controls testing, risk assessment, compliance monitoring, ERP systems, and process documentation. </li> <li> Professional certifications such as CIA (Certified Internal Auditor) or CISA (Certified Information Systems Auditor) are preferred. </li> <li> Experience with ERP control frameworks is preferred. </li> <li> Experience with ICFR (Internal Control over Financial Reporting), SOX compliance, or similar governance frameworks is preferred. </li> </ul> Required Skills <ul> <li>ERP System </li> <li>Risk Management </li> </ul> Preferred Skills <ul> <li>CIA</li> </ul> Job Details <ul> <li> Location Irbid - Jordan </li> <li>Industry Accounting &amp; Finance </li> <li> Job Type Full-Time </li> <li> Degree Bachelor </li> <li>Experience 4+ </li> <li>Nationality Unspecified </li> </ul> Login to Apply